Near Little Rock, AR 72210
Doug M.
Job Details: 10/28/2019
LAUNDRY AMANA NTW4605EW0 "Inspected unit for not washing,performed service diagnostics found f1e1 error code main control fault,f5e3 error code lid latch unlock fault,tried to perform manual test unit would respond,verified correct incoming voltage,diagnosed to need main control and lid latch; ordrng 1 W11116498 (cntrl-elec) and 1 W11307244 (latch)"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/28/2019
ICEMAKER WHIRLPOOL GSS26C4XXB03 "Inspected unit for water leak,found union connector at reservoir had cracked causing leak,replaced union connector tested unit operation checks ok; pckd up 1 SU-SPFE516 (UNION ELBOW )"
Near Little Rock, AR 72206
Doug M.
Job Details: 10/28/2019
KITCHEN WHIRLPOOL WFG320M0BW2 "Inspected unit for front right burner not light correctly,found spark jumping Nader burner cap,cleaned burner cap and burner head with emery cloth,tested unit operation checks ok"
Near Little Rock, AR 72206
Doug M.
Job Details: 10/28/2019
N/A N/A n/a "This is a non whirlpool brand ,informed customer to call has"
Near Sherwood, AR 72120
Doug M.
Job Details: 10/28/2019
WASHER MAYTAG MVWB835DC4 "Replaced listed parts due to spanner nut being cross threaded causing damage to gearcase and inner basket,tested unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 10/28/2019
DRYER MAYTAG MEDB835DW4 "Inspected unit for poor dry results,performed service diagnostics found no error codes,checked air flow air good but customer doesn’t have recommended vent hood with no flap letting moisture in from outside,showed customer installation instructions,verified normal operation unit checks ok"
Near Hollins, VA 24019
Chris S.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The left side slide is going very hard. Will replace left slide bracket. ; ordrng 1 WPW10625067 (bracket)
Near Salem, VA 24153
Chris S.
Job Details: 10/25/2019
WASHER MAYTAG MVWB765FW3 "UI isn’t responding correctly,the lid isn’t locking and the is a locked rotor code. There is also a temperature sensor code. The sensor checks open. ; ordrng 1 W10810403 (lid lock assy) and 1 W11135391 (console) and 1 W11165546 (valve) and 1 W11195970 (cntrl-elec)"
Near Vinton, VA 24179
Chris S.
Job Details: 10/25/2019
RANGE WHIRLPOOL WEE745H0FS1 Convection fan isn’t working properly. We will replace the fan. ; ordrng 1 W11048093 (fan-convct)
Near Roanoke, VA 24019
Chris S.
Job Details: 10/25/2019
DRYER WHIRLPOOL WED8000DW4 There is still a very definitive vibration. I called tech line and asked for advise and was told to replace whatever parts I thought necessary. ; ordrng 1 WP697772 (blower wheel)
Near Hollins, VA 24019
Chris S.
Job Details: 10/25/2019
REFRIGERATOR MAYTAG MF12568AEB Icemaker started to make ice again. If the icemaker stops producing ice again we will replace the icemaker W10583817.
Near Vinton, VA 24179
Chris S.
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW94HEAW0 Drain pump was clogged. I removed the clog and checked operation. All operations check ok.
Near Roanoke, VA 24018
Chris S.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 The fridge is cooling again it may have been turned off unintentionally. The icemaker was working intermittently and then stopped producing ice altogether. The wire harness to the door is broken. ; ordrng 1 LW11038922 (dor-fip)
Near Troutville, VA 24175
Chris S.
Job Details: 10/25/2019
WASHER ROPER RTW4516FW2 "Cold water valve was very slow. There was also a error code for the shift actuator. I replaced the water valve and the actuator. I calibrated and did service diagnostic cycle. All operations check ok. ; used 1 W10913953 (ACTUATOR ), and 1 W11210463 (VALVE) from stock"
Near Christiansburg, VA 24073
Chris S.
Job Details: 10/25/2019
RANGE GE JS750SF3SS I installed the heating/broil element and checked operation. The outer element isn’t getting voltage. We will need to replace the control board to complete the repair. ; ordrng 1 WB27X25361 (range oven control b)
Near Roanoke, VA 24015
Chris S.
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFF305EWH00 I installed the door All operations check ok.
Near Victoria, TX 77905
Michael
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Installed part ordered, tested the appliance, no leaks and and dispenser"
Near Kingsville, TX 78363
Adam
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Inspection of unit shows icemaker is over filling with water which is dripping down into ice container and when customer goes to dispense ice and has caused a large crack in the bottom of container. Ordering inlet valve icemaker ice container and harness wire to resolve issue. Job will require authorization; rqstng P&A on 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker) and 1 W10508644 (harns-wire) and 1 W10558423 (ice container,comp) and 1 W11091654 (LOCK) and 2 W11175631 (ring)s and 2 W11175632 (ring)s"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/25/2019
OVEN JENN-AIR JJW2430DP00 "Installed UI panel, set up after installation. No code pop up, issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 10/25/2019
WASHER AMANA NTW4516FW3 "The GFI was tripped, reset the button, voltage is good. Performed a diagnostics test, completed with no issues. Advised the customer if it happened again it’s probably a weak GFI PLUG and to report to their maintenance department."
Near Victoria, TX 77904
Michael
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "Defrosted and removed the the evaporator cover and defrosted the evaporator, found the thermistor was in the wrong location, put in the correct location. Installed parts ordered, the evaporator fan and appliance are working normal."
Near Victoria, TX 77904
Michael
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "There was ice cubes underneath the ice bin not allowing it to sit properly, which created ice in the shoot, not letting any ice to dispense. Cleaned out the ice from underneath and the shoot, tested the dispenser and it’s working normal on both crushed and cubes selection"
Near , TX 78376
Adam
Job Details: 10/25/2019
ICEMAKER KITCHENAID KUID508ESS2 Inspection of unit shows no power coming to unit closer inspection of drain pump in the back of unit shows intermittent power. Replaced pump to resolve issue.; ordrng 1 W10825875 (pump)
Near Corpus Christi, TX 78413
John L.
Job Details: 10/25/2019
WASHER MAYTAG MVWB765FW3 "Inspected unit, board is receiving power and putting out power to control panel. Panel does not respond. Replace panel to resolve this issue.; ordrng 1 W11114670 (console)"
Near Corpus Christi, TX 78415
John L.
Job Details: 10/25/2019
DRYER AMANA NED4655EW1 "Wheel shaft got loose, causing noise. Adjusted shaft, could not test, outlet not getting power. Tried resetting breaker, still no power. Advised customer to have outlet looked at."
Near Falfurrias, TX 78355
Adam
Job Details: 10/25/2019
WASHER MAYTAG MVWB865GW0 Install components calibrated units ran verification cycle all functions of the unit work as intended. Customer has been using machine since last visit customer now complains of strange noise while operating. Manual and automatic testing of machine in front of customer shows no abnormal noises everything checks out.
Near Victoria, TX 77905
Michael
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The customer said tomorrow would better for her, rescheduled customer ; schdld next appmnt for 10/25 FRI 11-1"
Near Falfurrias, TX 78355
Adam
Job Details: 10/25/2019
WASHER WHIRLPOOL CAE2745FQ0 Inspection of unit shows no error codes manual and automatic testing of machine shows proper working function. Call tech line to document results. Tech line states because it is a queen up machine it will require me to do the tech process with the commercial branch of whirlpool. After stating my findings to commercial technician he states there’s not much that can be done for the unit because no error codes were found and all functions work as intended. He did suggest calibrating the units just in Case unit is moved around frequently because it is in a public washroom. Ask commercial technician for SR number technician states commercial division do not supply SR numbers. Unit is out of warranty.
Near Corpus Christi, TX 78414
John L.
Job Details: 10/25/2019
WASHER MAYTAG MVWC565FW1 "F0E5 off balance, F0E2 oversuds. Put water into tub, and agitated to check for suds. No suds, possible to much fabric softener was used. Unit had blanket in tub when first arrived, was not placed evenly within unit. His caused the unbalance error. Recalibrated unit, then followed with auto test. Checked suspension, found issue with front rods, replace to resolve.; ordrng 1 W11033491 (suspension)"
Near Victoria, TX 77905
Michael
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "The evaporator fan and appliance are working normal, temperatures are normal. There was frost build up on the air tower and control knob, the door is sealing properly, possible air leak from gaps between shell and cabinet, sealed the gaps with silicone. Explained the survey to the customer, doesn’t have an email and doesn’t want one"
Near Port Aransas, TX 78373
John L.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Inspected u it, found water made its way into motor compartment for dispenser. This has damaged motor. Replace motor and all of its related components to resolve this issue.; ordrng 1 2198628 (seal) and 1 2212370 (washer) and 1 2220458 (coupling,bottom) and 1 W10166854 (gasket) and 1 W10225313 (motor) and 1 W10258544 (shaft) and 1 W10291905 (gasket) and 1 W10293211 (chute) and 1 W10754509 (spring) and 1 W10765378 (bracket)"
Near Corpus Christi, TX 78412
John L.
Job Details: 10/25/2019
WASHER MAYTAG MVWX655DW1 "Installed suspension, leveled unit. Tested spin after installation, shaking has been reduced to normal amount of vibration when spin. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 10/25/2019
RANGE WHIRLPOOL WGG745S0FS02 "Installed components, tested after install. No signs off gas. Issue resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Installed components, issue resolved."
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/25/2019
RANGE MAYTAG MER8674AS0 "Inspected unit for fire in oven,found bake element burnt in two,customer stated they were not using oven at the time of fire,called tech line tested incoming voltage checked ok,found shorted relay on oven control constantly sending voltage to element when power is added to unit,diagnosed to need oven control and bake element,called safety team with diagnostics they are covering full repair per auth#MMRNW00WWPL1, file number for tech line #7726204759; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10655837 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 10/25/2019
DISHWASHER MAYTAG MDB8959SFH4 "The leak was at the inlet valve, the rubber seal was not on there properly, corrected the pipe. Elderly lady, explained the survey, doesn’t have an email"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/25/2019
KITCHEN WHIRLPOOL KDPE234GPS0 "Inspected unit for not washing,ran normal cycle found unit would fill wash motor not running,tested 120v to motor checked ok,diagnosed to need pump/motor assembly ; ordrng 1 W11085683 (pump&motor)"
Near Alice, TX 78332
Adam
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Install components issue resolved
Near Alice, TX 78332
Adam
Job Details: 10/25/2019
WASHER MAYTAG MVWB835DW1 Installed components calibrated unit ran verification cycle all issues resolved
Near Conway, AR 72034
Doug M.
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW5620HW0 "Replaced control panel and main control due to unit not powering up with 120v to unit,tested unit operation checks ok"
Near Maumelle, AR 72113
Doug M.
Job Details: 10/25/2019
DRYER WHIRLPOOL WED92HEFC2 "Installed listed parts due to vibration and knocking noise,tested unit operation checks ok"
Near North Little Rock, AR 72117
Doug M.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "Refrigerator had not been running for at least 24 hours and not removed from cabinet for diagnosing,rescheduling for Monday ; schdld next appmnt for 10/28 MON !"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/25/2019
DRYER MAYTAG MED6630HW0 "Took unit apart to adjust motor bracket,floor of unit,screws to bulk head,and exhaust piping to quiet vibration noise,tested unit,customer said it sounds good,unit checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHB00 "Inspected unit for door closure issues,found freezer door slides not working properly not allowing door to close all the way causing frosting in freezer,fresh food fan also making loud noises through out the day per customer,could not get fan to repeat noise,diagnosed to need door slides,customer does not want repair due to only a week and half old, customer called metro,metro is exchanging unit"
Near Wytheville, VA 24382
Uriah B.
Job Details: 10/24/2019
WASHER MAYTAG MVWC465HW2 Found inlet valve not letting cold through. Replaced valve. Ran calibration. Ran auto test.All checks ok. ; used 1 W11210459 (VALVE) from stock
Near Dublin, VA 24084
Uriah B.
Job Details: 10/24/2019
REFRIGERATOR MAYTAG MFI2570FEZ07 Found the icemaker went through harvest cycle. Filled fine. Reset unit. Pulled out the ice bucket and sounded like the arm may have been caught or something. Cx will observe.
Near Shawsville, VA 24162
Uriah B.
Job Details: 10/24/2019
WASHER MAYTAG MVWC565FW0 "Found latch not unlocking. Replaced lid latch. Had to adjust the new latch as it was half locked upon arrival. Tested multiple times in manual test mode. Tested in auto test cycle. Reset unit, calibrated unit, all checks ok at this time. ; used 1 W11307244 (LATCH) from stock"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Replaced slides, brackets and air damper control. Cx to observe. Set temps at 4 in the RC and 3 in the FC. Upon arrival unit was set to 4 and 4 and the freezer air temp was at +6."
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KBFS25ETSS00 All operations reading fine at time of service. Freezer reading -6 and RC reading 68. Evap fan working properly. Baffle motor working in diagnostic. Thermistors fluctuating. No excessive frost on evap. Airflow ok in fridge when baffle open and evap fan running. Cx to observe. Order thermistor first for RC. May also need control. 12002355. 38.46. Thermistor kit. WPW10207861 control. 250.32. Xpart
Near Victoria, TX 77901
John L.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed compressor and other components. When removing old compressor, found unit was low on Freon. Could be possible leak within unit."
Near Radford, VA 24141
Uriah B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cx cannot do today. Rescheduled for Tuesday as late on the day as possible.; schdld next appmnt for 10/29 TUE 4-6
Near Port Aransas, TX 78373
Adam
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Installed component issue resolved
Near Robstown, TX 78380
Adam
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Called an hour before arrival left voicemail never received a call back. Arrived at customers location customer states they never got a phone call and customer was not ready for the appointments. Reschedule appointment for next week; schdld next appmnt for 10/30 WED !
Near Corpus Christi, TX 78410
John L.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "Replaced components, leak issue resolved."
Near Alice, TX 78332
Adam
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Install components issue resolved. Advise customer of a 24 hour wait. Before unit comes back to temperature
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/24/2019
WASHER WHIRLPOOL MVWX655DW1 "Inspected unit for not spinning, performed service diagnostics found f7e1 error asked speed fault,performed manual test test found capacitor humming when calling for spin,found top of capacitor popped up causing loss of contact,diagnosed to need capacitor,customer does not want to move forward with repair will fix himself"
Near Jacksonville, AR 72099
Doug M.
Job Details: 10/24/2019
WASHER WHIRLPOOL WET4027HW0 "Replaced lid latch per f5e2 error code lid latch fault,calibrated unit operation checks ok"
Near Kingsville, TX 78363
Adam
Job Details: 10/24/2019
WASHER MAYTAG MVWB765FW1 Inspection of unit shows error code long fill no fill as well as inlet water temperature failure and speed limited by temperature failure. Replaced water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near Little Rock, AR 72204
Doug M.
Job Details: 10/24/2019
WASHER AMANA NTW4516FW3 "Inspected unit for not spinning, performed service diagnostics found f5e3,f5e2 error codes lid latch faults,found lid not locking,replaced lid latch,tested unit operation checks ok ; used 1 W11307244 (LATCH) from stock"
Near Little Rock, AR 72204
Doug M.
Job Details: 10/24/2019
REFRIGERATOR MAYTAG MZF34X16DW00 "Inspected unit for not freezing,performed service diagnostics found control box failure and evaporator thermistor failure,diagnosed unit to need control box and thermistor,customer does not want to move forward with repair"
Near Little Rock, AR 72207
Doug M.
Job Details: 10/24/2019
LAUNDRY MAYTAG MVWB765FW3 "Replaced fill valve due to no cold water entering unit,tested unit operation checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/24/2019
REFRIGERATOR SAMSUNG RF28HMEDBSR "Replaced all listed parts due to ice room and evaporator icing over causing cooling and ice production issues per Samsung tech line,tested unit operation checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KFXS25RYMS2 "Inspected unit for not making ice,jumped t-h icemaker did not cycle with 120v,jumped l-v did not fill,diagnosed to need icemaker and fill valve ; ordrng 1 W10882923 (icemaker) and 1 WPW10349187 (valve)"
Near Conway, AR 72034
Doug M.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived to installed parts found that the deli pan is now cracked ordering pan; schdld next appmnt for 10/28 MON !
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/24/2019
OVEN WHIRLPOOL WOS51EC0AS01 "Inspected unit for not turning on after self clean,tested incoming power checked ok,tested thermal fuse at control found fuse shorted,diagnosed to need thermal fuse; ordrng 1 WPW10545255 (fuse-thrml)"
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/23/2019
DRYER MAYTAG MEDC465HW0 "Checked all wire connections. Checked voltage at receptacle. Ran test cycle in timed and in auto. All checks ok at this time. Cx to observe. All tests done with exhaust disconnected. Good airflow at time of testing. Cx claims no heat for two days of testing before calling for service. Normally exhaust is fed into wall cavity, not outside or into proper indoor venting mechanism."
Near Hollins, VA 24019
Uriah B.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED4915EW1 Ran test cycle to see if timer would move. Timer is not progressing though operation appears to be normal otherwise. Needs timer. ; ordrng 1 WPW10185992 (timer)
Near Pulaski, VA 24301
Uriah B.
Job Details: 10/23/2019
FREEZER WHIRLPOOL WZF79R20DW03 "Looked over unit and found light frost on upper part of door. No obvious places the air could be coming in. Per techline, raise door with shims to eliminate dead space between door and top of cabinet. 489071 - shim; ordrng 6 489071 (SHIM)s"
Near Roanoke, VA 24019
Uriah B.
Job Details: 10/23/2019
WASHER MAYTAG MVWC416FW1 Found unit operation ok. Leveled feet and all checksok in spin with wet sheet and towel loaded properly.
Near Hardy, VA 24101
Uriah B.
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WMH53520CS6 Cam had dislodged prohibiting the switch from activating when the door was closed. Put cam back into place and all checks ok at this time. Cx to keep eye on cam.
Near Blacksburg, VA 24060
Chris S.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED5620HW0 There is a very pronounced rattle in the exhaust pipe. We will replace the pipe. ; ordrng 1 WPW10342188 (pipe-exhst)
Near Roanoke, VA 24019
Chris S.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Ere is no voltage to the auger motor. There is voltage at the control board and at the door connector. There is obviously a broken wire in the door wire harness. ; ordrng 1 LW11038922 (dor-fip)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/23/2019
KITCHEN KITCHENAID KDTE334GPS0 Replaced both side rails for upper rack. All checks ok at this time.
Near Vinton, VA 24179
Chris S.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 RC evaporator was frozen over. I defrosted the evaporator. This has been a continuous issue for the customer. We will replace the control and defrost thermistor. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire)
Near Salem, VA 24153
Chris S.
Job Details: 10/23/2019
BELLA KITCHENAID KRFC704FBS00 "Unit is freezing in the freezer and not cooling in the RC,same issue as before. Tech line recommended replacing the Orion board; ordrng 1 W11131873 (cntrl-elec)"
Near Vinton, VA 24179
Chris S.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT720PADB2 I installed the pump and motor. Checked operation. All operations check ok. ; pckd up 1 WPW10671941 (pump&motor)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/23/2019
DISHWASHER KITCHENAID KUDK03FTSS2 Replaced pump and motor. Replaced both door hinge cams and ropes. Spring not necessary. ; pckd up 1 8194001 (DOOR KIT) and 1 WPW10780877 (pump&motor)
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/23/2019
DISHWASHER MAYTAG MDB8969SDE0 Found the cycle button broken and not depressing to change the cycle selection. Needs UI board and clips to hold it. ; ordrng 1 W11230938 (panel-cntl)
Near Roanoke, VA 24015
Uriah B.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Motor may be weak. Icemaker May also be filling bucket too full which is causing strain on the motor. Will replace both. Cx started that the ice bucket and the solenoid have been replaced by previous repair co.; ordrng 1 WPW10300024 (icemaker) and 1 WPW10317991 (motor)
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/23/2019
DRYER MAYTAG MEDC465HW0 Heat not working in high temp. Needs emp switch and timer. ; ordrng 1 WP3405156 (switch) and 1 WPW10185992 (timer)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MFI2570FEW01 Ice-maker filling too much and cx could not remove the ice bucket. Replaced icemaker. Cx to observe.; used 1 W10882923 (ICEMAKER) from stock
Near Port Lavaca, TX 77979
Michael
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "There is nothing wrong with the switch, the door is bowed not making contact with switch, tried to adjust door, installed 2 foam spacers to allow the light switch to make contact with the door, it’s working normal at this time."
Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ03 Sr # 7726170121 after installing all parts issue is still unresolved spoke with tech line agin after taking multiple voltage readings from control board tech line only suggestion was replacing harness. There are several different harnesses listed in the non-illustrated section of the breakdown tech line is unable to tell me specifically which harness should be replaced contacting tread care team and Marcone resulted in the same issue of not being able to tell me which harness. Only real option available is main harness. Even ordering the main harness as listed may not be correct harness needed for this job. Tech that I did speak with did stipulate in the notes that if this did not resolve the issue there are no further suggestions on correction of this problem. Customer is extremely upset spent quite a bit of money on the units to have it not working correctly after several visits. I apologize to the customer in directed her to whirlpool customer servi
Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL UMV1160CS2 Inspection of unit shows no error codes and all functions of the microwave work as intended. There is no safety issue with this unit. Microwave does not stay on. Customer has replaced under the counter light with a generic store brought lightbulb. Issue resolved.
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Installed parts ordered, the compressor and condenser fan started up and stayed running. The evaporator fan and appliance are working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/23/2019
MICROWAVE KITCHENAID KMHS120ESS8 "No power to the appliance, voltage was good at wall outlet The line fuse was not making good contact, replaced with a new one and plugged in the appliance, the appliance is powering on, heating and working normal part number W10138793"
Near Corpus Christi, TX 78415
Adam
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Installed all components and inform customer there would be a 24 hour wait. Before unit comes back to temperature. Issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWX655DW1 "Installed housing, recalibrated. Tested valves after install. Valves now dispense proper amount of water issue has been resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 10/23/2019
DRYER AMANA NED4655EW1 "Installed motor and shafts as well as related components. Unit turning better now, issue resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 10/23/2019
RANGE WHIRLPOOL WFG320M0BW2 "Inspected unit, found issue to be with control. Tried hard reset, did not resolve issue. Replace board to resolve. Return on Wednesday next week, customer will have returned.; ordrng 1 W10841331 (cntrl-elec)"
Near Corpus Christi, TX 78416
John L.
Job Details: 10/23/2019
MICROWAVE KITCHENAID KMHS120ESS4 Installed interlock and fuse. Tested after installation. Unit now working without issue.; used 1 9759132 (FUSE) from stock
Near Taft, TX 78390
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DW4 "Ran diagnostics, no errors on unit. Unit will not go into rinse or spin cycle. Shuts down and drains, customer has to put unit into spin to finish wash. Tested components, tested fine. Replace board and valve to resolve.; ordrng 1 W10758828 (valve) and 1 W11105155 (cntrl-elec)"
Near Robstown, TX 78380
John L.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Latch had come undone, replaced latch. Unit working as should."
Near Kingsville, TX 78363
Adam
Job Details: 10/23/2019
RANGE WHIRLPOOL WFE505W0HZ1 Install components tested unit issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW5000DW1 "F7E1 basket speed fault, F0E4 high temp rinse. Ran manual test on agitate and spin. Unit agitates but only plate moves during spin. Found issue to be with splutch not being installed correctly. Fixed issue, recalibrated unit. Now spins correctly, but noise coming from gearcase. Grinding metallic sound, gearcase will need to be replaced.; ordrng 1 W10006481 (gearcase)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/23/2019
DRYER WHIRLPOOL MEDX655DW1 "Inspected unit, ran unit. Temperatures dropped as cycle went on. Issue with therm and temp switch. Also water has caused issues with unit internally. Bulkhead has rust formations. Replace components to resolve this issue.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10476828 (control electronic) and 1 W10640711 (harns-wire) and 1 W10714469 (bulkhead) and 1 W10724237 (element)"
Near Portland, TX 78374
John L.
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW8500DC2 "Inspected unit, found leak. Valve housing has hairline crack which is cause of leak. Replace housing to resolve this issue.; ordrng 1 W10854687 (housing)"
Near Portland, TX 78374
John L.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Inspected unit, ran tests on thermistors. Evaporator thermistor not working as should. Also evaporator fan no longer working due to ice. Replace scroll fan and thermistors to resolve this issue. Customer need to think about whether or not to have repairs done. Will contact to reschedule if going through with repairs.; ordrng 1 W10260462 (gasket) and 1 W10280385 (thermistor) and 1 W10323459 (thermistor) and 1 W10387387 (gasket) and 1 W10394945 (gasket) and 1 W10862067 (fan-scroll)"
Near Corpus Christi, TX 78408
Adam
Job Details: 10/23/2019
WASHER WHIRLPOOL WET4027HW0 Installed component calibrated unit ran verification cycle issue resolved
Near Rockport, TX 78382
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWC465HW2 "Replaced suspension, tested after installation. Unit no longer shakes as bad, issue resolved."