Near San Antonio, TX 78242
Tommy B.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated that the unit was working and operating fine until approximately one week ago when it stopped cooling adequately. They unplugged it and plugged it back in to reset the unit. The freezer compartment is reading 0° and the refrigerator compartment is reading 46°. Compressor is operating normally. Ordering a control to resolve issue.; ordrng 1 W11174836 (cntrl-elec)
Near San Antonio, TX 78237
Tommy B.
Job Details: 10/29/2019
WASHER MAYTAG MVWC565FW1 Found issue to be faulty control. Swapped out control board and ran automatic test cycle. Unit will not drain. All other functions tested good. Ordering drain pump to resolve issue. ; ordrng 1 W10876600 (drain pump)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Installed new control board. It could not be programmed. Called Whirlpool Tech-line and talked to David. He tried many times with me as well as some back routes and it was un-programable. The new one was worse than the old one. I re-installed the old control board with the bad thermostat. I checked the thermistors on each and the resistances were consistent. Called SG to explain the original knocking that the client was complaining about. I also spoke with David at Tech-line about this. The knocking is normal but not as much as it is happening. It tends to happen more when the refrigerator has not been open in awhile (night time). I defrosted the evaporator and straightened out the capillary as best as possible. I have ordered the new control board and scheduled an appointment for this Monday. However, Tech-Line is recommending that a sealed system Tech go out and the client prefers Friday, so I cancelled the appointment. Will need the office to fol
Near Boerne, TX 78015
Ezequiel V.
Job Details: 10/29/2019
DRYER MAYTAG MEDB765FW0 Replaced dryer door and screws dyer operating as designed.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/29/2019
REFRIGERATOR KITCHEN AID KRFF507ESS01 Issue is that refrigerator evaporator keeps frosting over. Control board and evaporator wiring harness have already been replaced. Talked to Ken during last Whirlpool training about issue. He suggested maybe trying to replace the three way valve in the back. Talked to DH about it as well. Ran test that he recommended and never heard 3 way valve during test. Could not talk to techline because of no reception at house. Ordering a new three way valve to resolve issue. ; ordrng 1 W11094466 (valve)
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/29/2019
WASHER MAYTAG MHW5630HC0 Replaced electronic control. Ran diagnostics got no fault codes. Test ran and unit ran properly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the icemaker fills with water, makes the ice but does not dump the ice. The icemaker thinks the ice is dumped and fills with water again, causing water to go into the ice bucket. The water then goes through the ice bin through the dispenser and leaks onto the floor. Checked icemaker, the tray in the icemaker spins freely. Icemaker is broken near the motor causing it to not engage. Ordering icemaker.; ordrng 1 W10873791 (icemaker)"
Near San Antonio, TX 78218
Steven G.
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDTE234GPS0 Found plug in garbage disposal stopping drain pump from working properly. Removed plug unit now draining.
Near Ingram, TX 78025
Douglas H.
Job Details: 10/29/2019
RANGE KITCHEN AID KFGG500ESS0 "Customer stated oven is the issue again. Customer stated an electrician has checked the power supply and stated all good. Tested voltage at wall with plug tester showing as open ground. Verified with multimeter ground to neutral is letting 40 volts through. Explained that was the issue. Advised to contact an electrician to resolve the wire issues. No further issues at this point for me. Customer pulled plug and checked circuit himself, he said the ground wire at junction box was cut. Asked me to stay while that was fixed to make sure unit was fixed"
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW5000DW2 Replaced gearcase and shifter. Tested and unit ran properly no out of ordinary vibrations. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78256
Colton B.
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDFE304DSS0 Issue was a leaky dish washer. Found leak to be coming from the tub itself. Parts and labor for tub is covered under a lifetime warranty. Ordering new tub and returning.; ordrng 1 WPW10681503 (tub-dishwr)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator. Refrigerator was not making noise out of the ordinary. Refrigerator and freezer are working as designed. Water and ice dispensing as designed.
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit freezer door damaged. Ordering door to resolve. Let customer know about potential of 12 weeks wait time on door. ; ordrng 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate)
Near Fredericksburg, TX 78624
Sherman
Job Details: 10/29/2019
VENTHOODS KITCHENAID KXW9736YSS0 Housing and switches broken. Ordered parts to resolve issues. ; ordrng 1 W10370649 (SWITCH PANEL) and 2 W11214479 (SWITCH SLIDE)s
Near San Antonio, TX 78245
Christian G.
Job Details: 10/29/2019
WASHER ROPER RTW4516FW "Issue stated: washer won’t spin. Replaced pulley, actuator and capacitor. Still won’t spin, only gentle agitation in manual test mode. F7E6 code shown. Ordering parts.; ordrng 1 W11101494 (cntrl-elec)"
Near San Antonio, TX 78248
Jim G.
Job Details: 10/29/2019
COOKTOP GAS JENN-AIR JGD3536BS00 Replaced valve. Issue resolved. Tested good.
Near Kerrville, TX 78028
Sherman
Job Details: 10/29/2019
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Found unit in demo mode. Instructed customer how to take out if happens again. Unit is functioning as designed. Yes to survey.
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/29/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW Upon arrival customer stated the issue is the unit sparked and then powered off completely. No function on the display. Tested voltage at the filter board after testing it at the wall. Both returned as 120 V. Ordering control board to resolve issue.; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2019
REFRIGERATOR IKEA IX5BBEXDS00 Checked refrigerator there was frost build up found door not sealing properly. Replaced ice maker due to leaking and fixed door seal issue.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW6620HC0 Tech requires a helper ticket in order to complete the assigned work.; saved tckt
Near San Antonio, TX 78222
S. L.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Replaced ice door replaced ice bucket part number W10910401 and gasket W10853441. Tested ice door operations all operations normal.; used 1 W10853441 (GASKET), and 1 W10910401 (ICE BUCKET) from stock"
Near Boerne, TX 78006
Colton B.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KBLO36FTX03 Issue was no cooling. Inverter box checked good. Only thing getting power was lights. Finding issue to be a bad control board. Marcone shows control board as discontinued. Informed customer of this. Nothing more we can do.
Near FAIR OAKS, TX 78015
Ezequiel V.
Job Details: 10/29/2019
VENT HOOD WHIRLPOOL WVU37UC0FS0 "Checkhood vent, fan was not running. Replaced motor. Vent hood working as designed. Job complete."
Near San Antonio, TX 78255
Colton B.
Job Details: 10/29/2019
MICROWAVE OVEN KITCHENAID KHMS2056SSS3 Called ahead to customer. Informed that Louis is in the hospital and the appointment needed to be canceled. Customer states they will call when they are available.; saved tckt
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced ice maker, still producing same motor fault. Found blue wire cut at bottom of door, called techline and Kurt assisted. He had me check voltage cabinet side for ice maker it showed good. Voltage at icemaker is not good. We will need to order the freezer door to fix ice maker. ; ordrng 1 LW11037733 (dor-fip)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue was that dishwasher was not drying dishes. Found rinse aid dispenser empty on arrival. Refilled rinse aid to resolve issue. Unit tested good. Left survey flyer behind.
Near San Antonio, TX 78249
Christian G.
Job Details: 10/29/2019
DRYER MAYTAG MEDB750YW2 "Issue stated by customer: dryer running but not heating. Error code F4E4 found. Replaced element and thermal fuse. Codes cleared unit test good, informed customer of survey."
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 "Checked refrigerator, ran harvest test on ice maker , mid test ice maker stopped working ordering new ice maker.; ordrng 1 W10300024 (icemaker)"
Near Bulverde, TX 78163
Jim G.
Job Details: 10/29/2019
WASHER MAYTAG MVWB725BW Customer called to informed me that the impeller cap could not be found. It’s was not due to my repair. However customer requests part. Will return with part. ; ordrng 1 WPW10305251 (cap)
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Determined issue lies with control due to voltage issues. Also ordered bimetal thermistor via harness. ; ordrng 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Replaced valve. Water still not running to dispenser. Determined the issue was the 86 PSI at the house valve. Techline Dustin SR# 7726194721 advised water pressure regulator is needed. Appoint 2-4 please. ; ordrng 1 W10786952 (valve)
Near San Antonio, TX 78260
Devon F.
Job Details: 10/29/2019
REFRIGERATOR KITCHEN AID KRFC704FSS01 Customer complaint was unit not making ice. Replaced unit water tube to resolve issue unit operating as designed
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer stated the unit is functioning properly but dishes coming out wet. Does not use rinse aid. Reviewed use and care with customer. Checked diagnostics, no error code and heating element is functioning. No further issues at this time."
Near San Antonio, TX 78245
Christian G.
Job Details: 10/29/2019
COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 Issue stated by customer: Burners get red hot even when on lowest temp setting. No error codes found. Previous tech replaced all 4 elements and infinite switches. Voltage test good. Ordering Control.; ordrng 1 W11122555 (cntrl-elec)
Near San Antonio, TX 78212
Steven G.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG505M0BS3 Unit has no bake broil After replacing control board unit was now opening the safety valve. Unit working as should
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the dishwasher has standing water in it and will not drain. Verified issue. Need to order pump and motor assembly and drain pump.; ordrng 1 W10876537 (drain pump) and 1 W11025157 (pump&motor)
Near Universal City, TX 78148
Shawn W.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW8600YW1 "Ran automatic diagnostics and had no errors.Ran Manuel diagnostic on lid lock, worked fine. Manual diagnostics on spin at 530 and 950 rpm presented a problem with bumping and noise. Checked bottom of gear case and it seemed tight. Checked suspension and it seemed fine. Pulled out drum and could not see any obstructions. When I put it back together it did result in an error code F70 which the client had told me when the spin was having problems. This error is for Overload. I negated the possibility of the client overfilling the tub. There is mechanical friction on the drive mechanism, not allowing the basket to disengage. Client will need a new lid lock and gear case complete. I ordered all the parts I feel it will need, usually you can order this in a complete package but that does not seem to be the case on this one. I told the client that we will probably need to get a over parts limit authorization and that the office would do this. I set the appointment
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HB3 Touched up areas where bare metal was showing. Informed customer that the paint will not match exactly. Customer understands. Unit is good to go.
Near San Antonio, TX 78213
Steven G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL G2IXEFMWS03 "Checked refrigerator found dispenser dripping. Added access fitting, verified unit has stopped drip. Working as should.; pckd up 1 CD3603/6 (ACCESS FITTING )"
Near Bandera, TX 78003
Douglas H.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Unit still not cooling. Found leak in cap tube about 1/4 inch from liner going to EVAP, cap tube actually completely broke when examining. To close to liner make repair. Rescheduling for tomorrow for calling techline for notes only ; schdld next appmnt for 10/29 TUE !"
Near San Antonio, TX 78254
Christian G.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: door face plate coming off. Replaced front plate of door. Unit is good. Informed customer of survey.
Near San Antonio, TX 78260
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG515S0ES1 "Customer complaint was unit front two burners didn’t work, replaced two burners unit is operating as designed."
Near Helotes, TX 78023
Colton B.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was no ice production, ice maker not filling. Replaced valve, ice maker still won’t fill. Called techline who suggested (SR: 7726236784) an ice maker wiring harness. Ordering a new one and returning.; ordrng 1 W10884720 (harns-wire)"
Near San Antonio, TX 78250
Christian G.
Job Details: 10/29/2019
DRYER MAYTAG MEDC465HW0 Issue stated by customer: dryer not heating. Customer had “Wrinkle Control” option on. Instructed customer on operation and uses for Wrinkle Control. No error codes. Unit test good. Informed customer of survey.
Near San Antonio, TX 78212
Devon F.
Job Details: 10/29/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 "Customer complaint was unit not heating food, ordering new magnetron and interlock switch to resolve issue.; schdld next appmnt for 10/31 THU !"
Near San Antonio, TX 78259
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer complaint was unit door falls apart ordering new door to resolve issue; ordrng 2 W10831019 (screw)s and 1 W10884775 (nameplate) and 1 W11219379 (glass-door)
Near Helotes, TX 78023
Tommy B.
Job Details: 10/29/2019
WASHER MAYTAG MVWB865GC0 Customer stated that the issue was that the washer does not fill adequately and that the agitator makes a scraping noise during the cycle. Reviewed the use and care guide and what to expect with regards to Water fill depth with the washer and found the scraping noise to be caused by change under the agitator. Unit tested good now with no further issues after removing the change and replacing the agitator.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW6620HC0 Tech requires a helper ticket in order to complete the assigned work.; saved tckt
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/29/2019
DRYER WHIRLPOOL WED7500GW0 Previous tech found to be faulty control board. Swapped out with new part to resolve issue. Unit tested good now.
Near San Antonio, TX 78260
Steven G.
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW9151YW00 "Ran unit to find drain pump making odd noise. Nothing clogging pump, replaced pump and unit now sounds good.; used 1 W10730972 (PUMP- WATER) from stock"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFE320M0EW2 Found wire on black leg had charred and was no longer connected. Needs terminal block and wire harness. Terminal block should be included with harness; ordrng 1 W11219895 (harns-wire)
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB3 Customer complaint is that the burners will not heat to high temperatures. Tested range. Good power to coils. Coils are working properly. Advised customer that as of June 2018 all coils come with a thermal limiter and will cause cooking times to vary. No issues with range. Performed customer instruct. Job complete.
Near San Antonio, TX 78260
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB1 "Customer complaint was unit not heating oven, tech diagnose a bad control board told customer they would have to pay for parts and labor they didn’t want to proceed with repair. Collected SC 113.66."
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/29/2019
DRYER MAYTAG MGDC200XW4 Tested dryer. No power to igniter. Found thermal fuse is bad. Replaced fuse. Good glow from igniter. Good flames. Dryer is working properly. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/29/2019
COOKTOP GAS KITCHENAID KFGU766VSS02 "Parts ordered didn’t work. Not charging for those parts, due to not functioning. Calling techline. Spoke with Robert stated sounds like control and switch harness. and Sr 7726237118Gave price quote of 800 plus for new parts. Customer didn’t want to proceed with repair."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
DRYER MAYTAG MEDB765FW0 Customer complaint is that the door won’t stay latched. Pushed door closed and it popped right back out. Replaced latch with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.; used 1 279570 (LATCH) from stock
Near San Antonio, TX 78255
Colton B.
Job Details: 10/29/2019
OVEN ELECTRIC (D KITCHEN AID KODE500ESS01 "Issue was that the oven had no power and would not work. Replaced thermal fuse and tested unit. Both ovens heated well, fuse did not pop again. Found no error codes and all components seemed to be working properly. Unit testing good."
Near San Antonio, TX 78227
Richard G.
Job Details: 10/29/2019
DRYER AMANA NED4655EW1 "Replaced heater element and thermostat. Old heater element was black and bent out of shape. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind, but no email to add."
Near Little Rock, AR 72211
Doug M.
Job Details: 10/29/2019
KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for top rack not getting clean,placed a coffee cup upright on top shelf ran normal cycle no water entered cup,checked for blockages checked ok,diagnosed to need pump and motor due to poor water flow; ordrng 1 W11025157 (pump&motor)"
Near Conway, AR 72032
Doug M.
Job Details: 10/29/2019
ICEMAKER WHIRLPOOL MFD2561HES "Inspected for two issues,icemaker arm not staying in place due to hole where it seats in icemaker head not holding position,door closure issue found adjusters on door slides are broken causing door closure issues,diagnosed to need icemaker and door slides; ordrng 1 12002683 (slide) and 1 D7824706Q (ice maker)"
Near San Antonio, TX 78251
Christian G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Issue stated by customer: ice maker no operating and water dispenser not working. Replaced ice maker. Reset water filter. No error codes found. Unit test good. Informed customer of survey.
Near San Antonio, TX 78259
Devon F.
Job Details: 10/29/2019
DRYER WHIRLPOOL MED9800TQ0 Customer complaint was unit making load noise replaced pulley idler to resolve issue unit is operating as designed.
Near San Antonio, TX 78233
Devon F.
Job Details: 10/29/2019
WASHER MAYTAG MHW8200FC0 "Customer complaint was unit leaking, replaced water valve to resolve issue. Unit operating as designed."
Near San Antonio, TX 78239
Devon F.
Job Details: 10/29/2019
WASHER MAYTAG MVWB865GW0 "Customer complaint was unit would leave clothes wet after wash is complete, replaced water valve to resolve issue unit operating as designed."
Near San Antonio, TX 78239
Devon F.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer complaint was unit not cooling, last visit diagnosed a bad control and diffuser replaced bad parts unit is operating as designed."
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 "Customer complaint is that the microwave is still having the same issue. They were under the impression that I was coming out to replace the microwave. The customer has contacted Pulte and was told that Whirlpool would be coming out today to replace the unit. Customer is going to contact Pulte again and tell them they need to contact Whirlpool, not Appliance Care in regards to the issue, as we do not replace units."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB3 Replaced bottom door trim. Unit is good to go. Spoke with customer about survey leave behind.
Near Universal City, TX 78148
Shawn W.
Job Details: 10/29/2019
DRYER MAYTAG MED3500FW0 "Client was not prepared or willing to pay our Service Fee. She felt it was still under guarantee from her discussions with Whirlpool. I verified with SG to see if there was another program I was missing. This is not the case. Job complete. I did not touch the unit, but needed to hit the verify box on the PVR to close this out."
Near San Antonio, TX 78247
Jim G.
Job Details: 10/29/2019
DISHWASHER MAYTAG MDB7759SAS1 Part not needed. Issue was actually resolved to customers satisfaction with power reset.
Near San Antonio, TX 78257
Colton B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW8800YC0 "Issue was a broken light module. Replaced light module, unit tested good. Customer inspected unit before leaving."
Near Hollins, VA 24019
Uriah B.
Job Details: 10/29/2019
DRYER WHIRLPOOL WED4915EW1 Replaced timer. Ran test cycle. All checks ok. Cx to observe.
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/29/2019
LAUNDRY WHIRLPOOL MVWX655DW1 F7e6F0e5W10752719 basket W10512161. Tub W10913953. Shifter assembly. W10721967. Splutch.W11035751. Gearcase. Found unit on cushy carpet. Basket bottoming out and causing undue strain on all components underneath. Bottoming out caused shifter to break. Absolutely needs shifter and cam splutch. Unable to determine if basket or gearcase is causing significant out of balance spin. Basket may be covered by 10 year warranty. Gearcase is not. Cx to decide how they want to proceed.
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/29/2019
DISHWASHER MAYTAG MDB8969SDE0 Replaced UI panel. All checks ok at this time.
Near Max Meadows, VA 24360
Uriah B.
Job Details: 10/29/2019
LAUNDRY WHIR WRS555SIHZ00 Replaced freezer door. All checks ok.
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 "Inspected unit for not making ice,test performed test at icemaker,jumped t-h icemaker did not cycle,tested 120v at l-n did not have 120v,tested for 120v at optics did not have 120v,performed service diagnostics found control would blank out after 10 seconds not allowing diagnostics to be performed,diagnosed unit to need main control,ui control and possibly optics to icemaker,customer does not want to repair due to cost"
Near North Little Rock, AR 72117
Doug M.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "Inspected unit for not cooling properly,tested temps found in freezer-13 degrees,fresh food section 35 degrees,found that customer was letting batteries to inverter die down when parking rev per dealer,verified normal operation unit checks ok"
Near Little Rock, AR 72204
Doug M.
Job Details: 10/29/2019
DRYER AMANA NED4655EW1 "Inspected unit for timer not advancing,positioned timer on 60 second ran unit approximately 10 minutes timer did not move,verified proper voltage to unit,replaced timer,tested unit operation checks ok ; pckd up 1 W10857612 (timer)"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/29/2019
DRYER WHIRLPOOL WED5000DW2 "Inspected unit for smoking per customer,checked all wires,main harness,terminal block and power cord,motor nothing had any burn marks or signs of shorting,ran cycles with and with out door open no smoke,tested air out of unit checked ok,reconnected vent checked air flow to outside found vent to be clogged no air flow,informed customer to have outside vent cleaned,verified normal operation unit checks ok"
Near San Antonio, TX 78242
Christian G.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE515S0ES1 Issue stated by customer: range won’t start or work at all. Confirmed F9E0 error code. Customer states they replaced socket. Still getting only 100v from L1. Informed customer would need to get electrician prior to part install.; saved tckt
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 10/28/2019
WASHER MAYTAG MVWB765FW Check washer. Replaced console checks ok. When removing agitator screw stripped and agitator cracked. Ordering gear case and bolt; ordrng 1 W10625252 (screw) and 1 W11134159 (gearcase)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 10/28/2019
DRYER MAYTAG MEDB765FW0 "Checked dryer. Seal for door is broken, ordering new seal. ; ordrng 1 W10284123 (seal-door)"
Near San Antonio, TX 78251
Christian G.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Maintenance stated they were no longer having issues with unit.
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Checked refrigerator. Found hole on gasket. Replaced gasket. Refrigerator sealing as designed. Job complete.
Near Alamo Heights, TX 78209
Devon F.
Job Details: 10/28/2019
WASHER MAYTAG MHW6630HW "Customer complaint was unit would leave clothes wet at the end of cycle and dispenser drawer would leak, ordering new inlet valve and drawer to resolve issue.; ordrng 1 W11316600 (drawer)"
Near San Antonio, TX 78247
Devon F.
Job Details: 10/28/2019
WASHER MAYTAG MVWC465HW0 "Customer complaint was unit not advancing, replaced control board to resolve issue ran a load of clothes on normal cycle to see it advance unit is operating as designed."
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/28/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Entered diagnostics F8E0 Low Fan Speed Underspeed. Rescheduled blower that had not arrived as well as ordered a control board.; ordrng 1 W11040197 (cntrl-elec)
Near San Antonio, TX 78216
Shawn W.
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KSF26C6XYY04 "I ordered the wrong hose. Called SG and got guidance on the correct parts. I explained my mistake to the client. Called Nik to see how early we can get the parts. Ordered parts.; ordrng 1 W10279882 (tube,filter inlet) and 1 W10279885 (tube,filter outlet)"
Near San Antonio, TX 78209
Devon F.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint was unit not powering on, replaced control board and UI unit operating as designed."
Near San Antonio, TX 78258
L
Job Details: 10/28/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue is UI will turn off by it self on turn on. Did not find any error codes but did notice there’s a glitch will using UI. Ordering new UI. ; ordrng 1 W11107253 (console)
Near San Antonio, TX 78209
Devon F.
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW6620HW0 "Customer complaint was unit was unbalanced, took back panel off to inspect the struts on unit, damper assembly looks fine adjusted unit legs to regain balance ran unit on high spin to test unit unit pass. Unit operating as designed."
Near San Antonio, TX 78258
L
Job Details: 10/28/2019
COOKTOP GAS JENN-AIR CVGX2423B Issue is left rear valve will not turn on found bad igniter and valve ordering parts. Service call called. ; ordrng 1 71002724 (igniter) and 1 71002775 (valve- bur) and 1 71003385 (switch- ig)
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/28/2019
MW-HOOD COMBO AMANA AMV2307PFS Replaced magnetron. Fully functional. Job complete.
Near San Antonio, TX 78259
L
Job Details: 10/28/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Wrong UI color. Please send stainless. (Silver) not black. ; ordrng 1 W11107237 (console)
Near San Antonio, TX 78260
L
Job Details: 10/28/2019
MICROWAVE OVEN JENN-AIR JMW3430DP03 Installed new Console. No error codes. Microwave and oven are responding to new UI. No further issues. Job complete
Near San Antonio, TX 78259
L
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Complaint was freezer door wasn’t closing all the way. Found door wasn’t latch on right on unit. Also gasket its brand new. told costumer might take a few days for it to adjust . Job complete. No further issues. Service fee collected.
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Last tech found failing compressor. Replaced compressor to resolve the issue. Vacuumed unit held vacuum. Charged unit held charge. Unit began functioning properly with normal immediately. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78245
Steven G.
Job Details: 10/28/2019
WASHER MAYTAG MVWP475EW0 Checked washer found unit not agitating correctly found actuator not going into position replaced checked operation unit working properly now ; used 1 W10913953 (ACTUATOR) from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 10/28/2019
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Last tech found faulty compressor. Replaced compressor to resolve the issue. Unit now functioning as designed. Full frost pattern under 3 minutes. No further issues at this point. Yes to survey and leave behind.
Near , TX 78152
S. L.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Found valve leaking where line meets connector on valve don’t see any damage to 1/4 line but will replace line and valve to prevent any more leaks in future snapped picture of cutoff where sheet rock is damaged by who ever worked on this during building process. Turned off water till we return Rescheduling next Friday customer aware of drywall damage.; ordrng 1 2181944 (tube-water) and 1 W10498995 (valve-inlt) and 1 WP2300868 (fitting)
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFC150M0EW3 Customer stated burners not functioning properly. Followed service pointer W11354284. Unit is functioning as designed. No issues found. Customer did not like the answer. Referred back to customer service since working as designed. Called CXC to document spoke to kristi. She documented Sr 7725954007Customer declined email. Left leave behind anyway.