Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
DRYER MAYTAG MEDC465HW0 Replaced wire harness per techline. Now getting good heat on medium setting but as soon as switched to high setting element turns off. Finding temp switch to be faulty ordering temp switch to resolve the issue. ; ordrng 1 WP8578354 (swtch-temp)
Near Kenedy, TX 78119
Michael
Job Details: 10/31/2019
WASHER MAYTAG MVWB835DW1 "Installed part ordered, calibrated and performed a diagnostics test, completed with no error codes, the appliance is is working normal"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
RANGE WHIRLPOOL WFE505W0HZ1 "Customer claiming the console started melting when back burners are on. Calling techline due to elements appear to be functioning properly. Spoke with Chris, he stated that the metal console wouldn’t melt if the clock face and knobs aren’t melted. He stated sounds like something was dropped on the console, cosmetic issue not affecting functionality. Also stated do not replace the console unless customer wants to pay for part and labor. SR 7726253109Yes to survey and leave behind. ; rqstng P&A on 1 W11175518 (panl-cntrl)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/31/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced blower and it started working. I plugged the old one back in on a hunch and it started working. I then decided to put the new control board in and realized that this unit has two control boards, one for the upper and one for the lower. I decided not to change out the control board, I put the new blower back in and all functioned normal. Both upper and lower ovens were reaching temperature and fans were initiating. Although I opened the control board box, it was not used and hopefully can be RV. Ran diagnostics and no errors. Fully functional. Job complete. There is a chance that the old blower was fine and that just me simply unplugging it and plugging it back in was all that was needed."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Last tech ordered grommet. Installed grommet to resolve the issue. Unit still leaking. Ordering new sump and motor to resolve the issue so it’s factory assembled. Customer also needed a new retainer. Used that from stock. ; ordrng 1 W11087376 (pump&motor), used 1 WPW10503548 (RETAINER) from stock"
Near Cibolo, TX 78108
S. L.
Job Details: 10/31/2019
RANGE WHIRLPOOL G7CE3034XS00 Took cooktop out took old sealed out replaced with new seal. Tested unit everything normal. Explained what we did to customer and had customer signed. Also explained survey. And paper
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Swapped out console on unit due to numerical display malfunctioning. Unit testing good now. No further issues at this time. Yes to survey.
Near San Antonio, TX 78239
Devon F.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint was unit not dispensing ice or water. Unit is getting water for ice maker but not water dispenser took water line off inlet valve and tried to dispense water no water came out valve. Checked ice dispenser by holding door switch to hear motor, ice dispenser only works when door open. Ordering new water valve and door switch to resolve issue.; ordrng 1 W10913947 (valve) and 1 W11396033 (DOOR SWITCH)"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GX5FHDXVY010 Unit leaking from freezer and forming ice sheet on bottom of liner. Found cause to be clogged duck bill gromet. Replaced with ptrap kit. Unit testing good now. No further issues at this point. Collected Sc.
Near Castroville, TX 78009
Justin
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Found evap cover with broken tabs at top, harness and thermistor was in wrong spot. Also thermistor looks burnt and will definitely need to be replaced. Ordering parts and scheduling for next week. ; ordrng 1 W11033168 (harns-wire) and 2 WP67006908 (screw)s and 1 WPW10501260 (cover-evap)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/31/2019
REFRIGERATOR MAYTAG WRX988SIBM01 Complaint of ice build up under the ice bin. Finding cause to be ice door and ice chute has an air leak. Ordering both to resolve the issue. ; ordrng 1 W10837274 (plate) and 1 WPW10577864 (door-ice)
Near San Antonio, TX 78209
Steven G.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced air diffuser that was ordered and verified unit was operating properly.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Issue was a leak in the middle of the door. Replaced seal last time, issue believed to be a faulty seal. Going to try replacing it again. ; ordrng 1 W10909089 (lower seal,bottom)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/31/2019
OVEN ELECTRIC (D KITCHEN AID KODE500ESS00 "Unit showing f3e1 oven temp sensor failure. Found failing control board as when cooling down would start making a grinding noise but when lower oven door opened noise stopped and fans came back on. Tested door lock, lower lock didn’t lock. Ordering temp sensor, both electronic controls and temp sensor to resolve the issue. ; ordrng 1 W10801665 (cntrl-elec) and 1 W10859573 (sensor) and 1 W10883049 (latch-door LOWER) and 1 W11179310 (cntrl-elec)"
Near Mico, TX 78056
Justin
Job Details: 10/31/2019
FREEZER MAYTAG MZF34X18FW00 "Found no power going to start device, tested compressor showing good. Customer is going to wait on the install. Quoted for 467.67. Collected service call 113.66. ; ordrng 1 W11382529 (CONTROL )"
Near San Antonio, TX 78209
Jim G.
Job Details: 10/31/2019
DISHWASHER MAYTAG MDB4949SHZ0 Replaced sump and motor and there was still no response from the motor. Called tech line and spoke to Kathy SR# 7726250859 who informed me the error an only lie with the control or possibly harness. After inspecting control found loose connection. Plugged in and issue was then resolved.
Near Boerne, TX 78015
Colton B.
Job Details: 10/31/2019
DRYER WHIRLPOOL WED95HEDW Customer complaint is taking to long to dry. Ran diagnostics on unit. F4E1-F4E4 codes displayed in diagnostics. F4E3 Checked dryer vent hose found some restrictions. Took vent tube loose and looked for lent build up. No build up of lent found. F4E4 Checked outlet for volts. Volts test good. Checked junction box and found no issues. Cleared code and ran dryer for 10 minute time dry cycle. Reran diagnostics and found no codes. Dryer is working as designed
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/31/2019
WASHER MAYTAG MVWC565FW0 Unit was stuck in emergency drain mode. Found cause to be soap blocking pressure hose. Cleared soap to resolve the issue. Ran unit through auto testing to resolve the issue. Unit testing good now. Educated customer on proper soap usage. Yes to survey and leave behind.
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GD5RHAXNT01 Freezer temps at 15 fresh food at 40. Good amp draw 0.9. Only a portion of evap has frost pattern. Called SG. Might be low on refrigerant. Reschedule for sealed system tech. ; schdld next appmnt for 11/6 WED !
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 10/31/2019
DRYER MAYTAG MEDB765FW0 "Replaced door seal, dryer sealing properly. Dryer functions as designed. Job complete."
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/31/2019
WASHER AMANA NTW4650YQ0 Complaint is washer will not agitate. Tested washer. Is agitating and spinning. Found gearcase is leaking. Will order new gearcase and all parts that have been damaged by oil. ; rqstng P&A on 1 W10006355 (actuator) and 1 W10006384 (belt) and 1 W10390451 (capacitor) and 1 W10473144 (gearcase) and 1 W10721967 (drive pulley)
Near San Antonio, TX 78230
Jim G.
Job Details: 10/31/2019
MICROWAVE OVEN WHIRLPOOL GT1196SHS1 Confirmed issue. Magnetron was faulty. Replaced magnetron. Tested unit. Issue resolved. Collected payment.
Near Lakehills, TX 78063
Justin
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Replaced diffuser and solenoid for unit, replaced fridge side thermistor with truck stock. Tested to complete. ; used 1 W10384183 (THERMISTOR ) from stock"
Near San Antonio, TX 78230
L
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDPE334GPS0 Issue was unit does not go on cycle. Found bad console pad is not responding and a bad control board. Ordering new board and new console. ; ordrng 1 W10905154 (console) and 1 W10911471 (cntrl-elec)
Near Bandera, TX 78003
Justin
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Not getting 120 to water valve, changed out motor and valve. Will need to order new control and wire harness for unit, believe there is a break in the line. ; ordrng 1 W10889940 (harns-wire) and 1 W11305303 (cntrl-elec)"
Near Boerne, TX 78015
Ezequiel V.
Job Details: 10/31/2019
OVEN ELECTRIC (D KITCHENAID KODE900HBS00 Customer complaint of error code F3E4 replaced PA connector. Oven working as designed. Job complete.
Near Terrell Hills, TX 78209
Steven G.
Job Details: 10/31/2019
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found mold in dispenser housing and not getting enough water at fill up, ordered parts ; ordrng 1 W10513404 (WATER VALVE ) and 1 W10817720 (dispenser)"
Near San Antonio, TX 78223
Shawn W.
Job Details: 10/31/2019
WASHER MAYTAG MVWC565FW1 "Electrical outlet fixed. Was now able to get it to go into diagnostics. Received F9 E1 and F0 E2 error codes for over-sudsing and Long drain. Noticed that the drain hose went into the floor, called SG to confirm my suspicions. This is the problem. Washer was installed by Home Depot and they failed to inform the client that for floor drain installation, three additional parts are needed to be purchased at an extra charge (Siphon break kit, 2 connector kits, extension drain hose. I went ahead and propped up the drain hose and told the client to give me a call and let me know how that works as a temporary fix. I briefed the client on the parts they will need and highlighted it in their installation Manuel. I also explained another way they could do it with a PVC pipe. Recommended they call Home Depot as well as Whirlpool customer service. TJ told me he could not authorize the parts because it was on the Installation (Home Depot). He confirmed my diagnoses File N
Near San Antonio, TX 78238
Christian G.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: ice maker making ice slowly/not making ice. Ran fridge through diagnostic tests. Jumper ice maker and had it run through 2 cycle. Unit test good. Informed customer of survey.
Near Boerne, TX 78006
Colton B.
Job Details: 10/31/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Issue was an F6E5 error code. Replaced UI and control board to resolve issue. Unit testing good. Left survey behind.
Near Boerne, TX 78006
Ezequiel V.
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked parts they came in defective. Rescheduling and reordering upper pan assembly and middle bin.; ordrng 1 W11387048 and 1 W11387053
Near San Antonio, TX 78250
Christian G.
Job Details: 10/31/2019
RANGE KITCHENAID KSEG700ESS0 Issue stated by customer: oven releasing heat from right side of door. Replaced range gasket. Unit test good. Informed customer of survey.
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/31/2019
DRYER WHIRLPOOL WED7000DW0 Checked dryer and tested. Found unit operating as designed. Heating correctly and drying. Lint screen and vent are clean. Customer using sensor dry which is Leaving some clothes still damp and causing smell. Informed about timed dry setting and proper loading of dryer. No further issues at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Ezequiel V.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Checked dishwasher found leaking at dispenser. Removed door found dispenser installed incorrectly, installed correctly. Ran dishwasher found no leaks. Appliance working as designed."
Near Elmendorf, TX 78112
S. L.
Job Details: 10/31/2019
WASHER AMANA NTW4650YQ0 "Ran test cycle start button,valves ,drain all work. We got error code on lid lock latch. Order part lid lock latch and power cord. Power cord ground loose on plug. Rescheduled for next Wednesday 11/6/2019. Also upon arrival water on floor from customer took pictures.; ordrng 1 W10404050 (lid lock) and 1 W10455732 (cord-power)"
Near Helotes, TX 78023
Justin
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Found old cover stuck to evaporator, still frozen so need to thaw out before replacing cover evap. Thawed out evap, removed broken styrofoam from old cover, replaced new cover and thermistor, ran and passed all diagnostics, unit cooling properly now. Using CRP to cover the part for this customer."
Near San Antonio, TX 78255
Ezequiel V.
Job Details: 10/31/2019
WASHER MAYTAG MVWB835DW4 "Checked washer, water was dripping in. Replaced water inlet valve. Ran diagnostics no error codes washer checks good."
Near Boerne, TX 78006
Colton B.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Issue was no water going to ice maker. Replaced valve to resolve issue. Ice maker now filling with water. Unit testing good.
Near San Antonio, TX 78254
Christian G.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Issue stated by customer: spray arm coming off 2nd tier,rack wheels broken off. Replaced spray arm and adjuster with wheels. Unit test good. Informed customer of survey."
Near San Antonio, TX 78254
S. L.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Found the control board not working is shorted found the control needs to be replaced found issue is from roaches that reached board and shorted it out. Spoke with customer she will bomb home before rescheduled appointment. Spoke to Zach at Trade Partners to report issue. SR 7726241941.; ordrng 1 W10919359 (cntrl-elec)
Near Comfort, TX 78013
Colton B.
Job Details: 10/31/2019
RANGE KITCHEN AID KGRS505XSS02 "Issue was no heat on lower oven. Replaced igniter, unit tested good."
Near San Antonio, TX 78254
Christian G.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Issue stated by customer: dishwasher dispenser not opening. Ran through diagnostics and replaced dispenser. Unit test good. Informed customer of survey.
Near San Antonio, TX 78223
Shawn W.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced pump and motor. Ran diagnosis. No errors. Noticed that the installer from Home Depot, installed the handle upside down. (Picture provided. Repaired that as a courtesy. No leaks. Fully operational. Job complete."
Near San Antonio, TX 78254
Justin
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "Called customer, said he’d call office to reschedule; O-emld tckt"
Near Bulverde, TX 78163
Jim G.
Job Details: 10/31/2019
REFRIGERATOR KITCHEN AID KSSC48QTS02 Found a whining sound coming from microcontrol. Ordered new control. Will return tomorrow to replace since control failed while I was there. Collected service fee. Contacted techline spoke to Dave SR# 7726256192 who confirmed issue. ; ordrng 1 W10789107 (cntrl-elec) and 1 W10822580 (evap fan motor) and 1 W10822635 (motor) and 1 W10854034 (motor-cond)
Near Pleasanton, TX 78064
S. L.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Tested dishwasher water wasn’t running. Checked water valve to dishwasher, water wasnt on turned water valve on. Dishwasher still didnt work water hose was kinked and was causing no water to get to dishwasher. Unkinked the water hose dishwasher working did recommend to customer that it would be best to replace water hose. Tested dishwasher all operations normal. Snapped picture of kink water hose line cleared errors and ran complete service cycle all operations normal. Advised of survey and leave behind paper."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/31/2019
VENTHOODS UNKNOWN UXT4236ADS2 "Customer complaint is that the vent hood fan does not work at all. It used to work intermittently, but now does not work at all. Verified issue. Ordering fan motor and switch. Customer also states the grease filter was supposed to be replaced prior to closing but was not. Grease filter is damaged, ordering grease filter.; ordrng 1 W10395127 (filter) and 1 WPW10395033 (motor-fan) and 1 WPW10395126 (swtch-rotr)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/31/2019
MICROWAVE OVEN WHIRLPOOL UMC5225GZ0 "Issue is that power adjustment on microwave doesn’t work. Tried adjusting power level with no success. Then cook power button became totally unresponsive. Unit has a replacement warranty, we can’t get parts for this unit. Informed customer of this and gave her # for Whirlpool CSR."
Near San Antonio, TX 78255
Colton B.
Job Details: 10/31/2019
WASHER MAYTAG MVWC200XW2 "Issue was a bad suspension on washer. Replaced suspension, unit tested good. Collected parts and labor."
Near San Antonio, TX 78228
L
Job Details: 10/31/2019
REFRIGERATOR MAYTAG MBR2258XES1 Issue was freezer had ice build up. Found clog drain. Melted ice and and un clog unit. No other issues. Job complete.
Near San Antonio, TX 78230
Steven G.
Job Details: 10/31/2019
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 Found water dispenser along with rest of unit covered in scale build up stooping water flow over plate. Plate getting cold. The unit is cycling to fast since thermistor has been replaced ordering control board ; ordrng 1 W10485960 (cntrl-elec)
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KSSC42QTS03 "Installed the Door-ice and the motor. The motor works fine. However the bottom of the ice bin has an approximately 16 groves female cylindrical receptacle I think is called the coupling top. The other end has what looks to be a six sided nut male end that I believe is the end of the drive shaft. It appears that this unit has been missing the part called the sleeve coupling 2315559 and possibly the seal 2198628. When 02 was on this call previously he had determined that the motor was not needed and that he was able to dislodge an obstruction. The client did inform me that the ice was dispensing for a few days. However, that could be possible if there was ice below the cover crusher. Or possibly the parts became missing if the client removed the bin and somehow the part fell to the ground. I did utilize tech-line to determine how to access the motor, because there was no service manual, which they acknowledged. Fortunately I got Robert and he had repl
Near San Antonio, TX 78253
Christian G.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW8500DC5 Issue stated by customer: dispenser continuously leaking. Replaced dispenser tray and dispenser housing. Unit test good. Informed customer of survey.
Near San Antonio, TX 78259
Devon F.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint was unit lights would go out after an hour, had to unplug then plug back in for lights to work. With lights on I see top lights dim took lights out to check wiring looks like one light is wired backwards. Ordering new light to resolve issue.; ordrng 1 W11239944 (module)"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/31/2019
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS03 Replaced fuse. Tested unit. Issue resolved. ; used 1 WPW10545255 (THERMAL FUSE ) from stock
Near San Antonio, TX 78213
L
Job Details: 10/31/2019
MW-HOOD COMBO WHIRLPOOL WMH78019HZ1 Issue was light was not working. Replace light bulb. Look for other issues. No other issues. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/31/2019
WASHER MAYTAG MVWC565FW1 Customer complaint is that the fabric softener dispenser is still staining the clothes. Customer is not diluting fabric softener with water. Pulled up Quick Reference Manual in ServiceMatters and showed customer that fabric softener needs to be diluted in order to be dispensed properly. Also showed customer on the dispenser where it states to dilute with water. Unit is good to go.
Near San Antonio, TX 78259
Devon F.
Job Details: 10/31/2019
RANGE WHIRLPOOL GR563LXSB1 "Customer complaint was unit front two burners weren’t heating properly, seen half of front burner out. Ordering new burner elements to resolve issue.; ordrng 2 W10823692 (elmnt-surf)s"
Near San Antonio, TX 78260
Ivan B.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF760SADM1 Checked dishwasher. Got fault code f8 e2. Checked drain and drain hose was crimped which was not allowing water to drain through. Fixed hose and tested and water was draining to garbage disposal as it should. Ordered wheel assembly for bottom rack. Rescheduled 11/4; ordrng 4 W10195416 (WHEEL ASSEMBLY )s
Near San Antonio, TX 78248
Ivan B.
Job Details: 10/31/2019
DISHWASHER MAYTAG MDB8989SHZ0 Unit operating properly at this time. Reattached all connections. Unit not leaking.
Near San Antonio, TX 78212
L
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL ER2CHMXPQ06 Issue was that ice was building up in unit. Found Evap drain clog. Making unit drip water into fridge. Defrost the the ice clogging it. Evap drain now draining
Near San Antonio, TX 78254
Steven G.
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator, found in diagnostics that freezer not cooling. Replaced compressor and regulator valve, charged unit and ran unit through diagnostics again found unit is now cooling as should."
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDTE234GPS0 The part in question was a gasket. Gasket did not belong to any part in the dishwasher. Unit has no issues. Yes to survey.
Near San Antonio, TX 78252
Richard G.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Customer complaint is that the unit stopped working following some storms and power outages. Verified dishwasher not functional. Checked power at terminal, no power going into dishwasher. Checked power at outlet, no power. Reset breaker and checked power again. No power at outlet. Plugged unit into another outlet and the dishwasher powered on. Problem is in outlet under the sink. Customer will have an electrician fix it. Spoke with customer about survey leave behind."
Near San Antonio, TX 78251
Richard G.
Job Details: 10/31/2019
DRYER AMANA NED4655EW1 Complaint is that the right side of the dryer is dented in causing the drum to hit it as it rotates. Verified dented cabinet and dented top. Ordering cabinet and top.; ordrng 1 8533643 (cabinet) and 1 WP8563663 (top)
Near Boerne, TX 78006
Tommy B.
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer stated that the unit is not cooling adequately in the refrigerator section. Temp is reading at 64°. The freezer is operating normally. Ran thermistor tests and damper door test. It is not functioning properly ordering damper control and control board to resolve issues. ; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)
Near , TX 78015
Tommy B.
Job Details: 10/31/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 "Customer stated that the unit is burning and not cooking properly. Tested unit by placing cup of water inside for 30 second cycle. With 8 seconds remaining, the unit stopped countdown and tray was no longer spinning. Cup of water showed no signs of heating. Noticed the unit was counting 22 seconds before issue arose. No error codes stored in diagnostics. Detected electrical burning smell after 3rd hot water test. Called techline spoke to Rick. Tested for power at control. Suggested replacing the board as the control inverter could be overloaded.; ordrng 1 W11035599 (cntrl-elec)"
Near San Antonio, TX 78214
Steven G.
Job Details: 10/31/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HW0 "Checked out microwave found fan/vent assembly working as should. Vent system pulls paper to filter, sucking air."
Near San Antonio, TX 78255
Tommy B.
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Due to previous experience with regards to damaged floors, job will require 2 techs and a skid plate. ; schdld next appmnt for 10/31 THU 8-12"
Near Helotes, TX 78023
Richard G.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Customer complaint is that the refrigerator section sometimes doesn’t cool enough and the freezer section gets ice buildup on the rails for the drawers. Checked temperatures in both compartments, reading 43 degrees in refrigerator and -2 degrees in freezer. Checked temperature settings, refrigerator was set to 42 degrees, set to recommended temperature 38 degrees. Freezer was at 0 degrees, moved the temperature up 2 degrees. Customer also states the freezer light is out, verified. Ordering light module for freezer.; ordrng 1 W11043014 (bulb-light)"
Near Boerne, TX 78015
Tommy B.
Job Details: 10/31/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 "Preheated the oven using e thermometers for readings. At approximately 238°, the UI indicated the oven had reached a temperature of 350°. This took approximately six minutes. Cycled to 364.6° at approximately 16 minutes. Approx 25 minutes the unit hit 330° and temperature begin climbing. Called techline spoke to Dave. We discussed the cycling process the reasons behind it and also determined that the unit is functioning as designed. Communicated this with customer. No further issues at this time. SR7725941190"
Near San Antonio, TX 78254
Justin
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Rescheduled for next week; schdld next appmnt for 11/5 TUE !
Near Helotes, TX 78023
Richard G.
Job Details: 10/31/2019
MICROWAVE OVEN JENN-AIR JMC3415ES01 "Customer complaint is that after coming home from being unit of town, the microwave stopped heating and the plate stopped rotating. Removed microwave from wall and checked internal components. High voltage diode failed, ordering high voltage diode. Turntable motor failed, ordering turntable.; ordrng 1 W10865477 (motor-turn) and 1 W10872254 (diode)"
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/31/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW Could not run additional testing due to the unit being installed incorrectly. Maintenance team will uninstall unit and leave on counter. Spoke to tenant in apartment to ensure that was OK. Will return to finish completing additional testing.; schdld next appmnt for 10/31 THU !
Near Helotes, TX 78023
Richard G.
Job Details: 10/31/2019
WASHER MAYTAG MVWB765FW0 "Customer complaint is that the machine wouldn’t go into the rinse cycle and gave an LF error code. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F8E1 long fill. Ran unit through automatic test, all steps passed but water was slow during valve checks. Ordering valve.; ordrng 1 W11165546 (valve)"
Near San Antonio, TX 78264
S. L.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW4816FW2 "Found low flow and unit stuck in drain cycle when plugged in. Ran diagnostics found water flow poor tested . Found long fill error, and pressure system fault checked hose to pressure sensor on board and water pressure from home pressure to unit from home is slightly low but from unit is very poor ordered new board and valve rescheduling 11/06.; ordrng 1 W10869799 (valve) and 1 W11101101 (CONTROL BOARD )"
Near Floresville, TX 78114
Steven G.
Job Details: 10/31/2019
FREEZER WHIRLPOOL WZF34X20DW01 "Verified that compressor was bad, replaced compressor and dryer, charged unit and leak checked. Freezer is now cooling."
Near San Antonio, TX 78253
Justin
Job Details: 10/31/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Replaced temp sensor, console Ui, and control board. Tested unit to complete. Customer is going to cook with it and test out the cooking temp issues."
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found frost pattern in freezer from evap to air damper. Defrosted, ran diagnostics. Preformed voltage checks. Ordering new control. ; ordrng 1 W11133692 (cntrl-elec)"
Near , TX 78114
S. L.
Job Details: 10/31/2019
WASHER WHIRLPOOL CAM2752TQ3 Found drain pump locked up on unit will need new pump. Rescheduling 11/6; ordrng 1 WP3363394 (drain pump)
Near San Antonio, TX 78232
Devon F.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ Customer complaint was unit would leak water in ice bin. Cleared out ice maker fill tube unit it operating as designed.
Near San Antonio, TX 78209
L
Job Details: 10/31/2019
DRYER MAYTAG MGD6630HC0 Complaint was dryer not drying. Replace thermister. Thermal fuse. And hi limit stat. Unit now drying. Heat on unit is good. No other issues. Job complete.
Near San Antonio, TX 78261
Ivan B.
Job Details: 10/31/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS Checked cooktop. Cooktop heating on all elements. Center element taking long to boil water. Connections to center burner were fine. Center burner keeps clicking trying to reconnect to the pot/pan but side burners work fine. Ordered replacement burner for center.; ordrng 1 W10396779 (CENTER BURNER )
Near San Antonio, TX 78256
Colton B.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW7000DW4 "Issue was that washer door would not lock. Ran diagnostics and got F5E2, F7E0, F5E1, F6E2 error codes. Tried to lock door in diagnostics, it would lock and unlock several times before the machine turned off. Finding issue to be a faulty control board. Ordering new one to resolve issue.; ordrng 1 W10810403 (lid lock assy) and 1 W11182871 (cntrl-elec)"
Near Floresville, TX 78114
S. L.
Job Details: 10/31/2019
WASHER MAYTAG MVWX655DW1 Customer stated that unit not completing cycles. Ran diagnostics no error codes ran manual test all operations working checked drain hose installation this was good. Ran automatic verification cycle and it completed. Recalibrated control and advised customer to monitor unit. Advised of email survey and paper.
Near La Vernia, TX 78121
S. L.
Job Details: 10/31/2019
REFRIGERATOR JENN-AIR JFC2089BEM01 Followed instructions let gasket sit removed door and sealed new gasket to door then installed door then with heat gun reformed gasket to unit seal looks good all operations normal advised customer of survey and to monitor unit.
Near San Antonio, TX 78023
Richard G.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dishwasher will not dry the dishes completely. Also states that it would not drain completely, leaving standing water in the tub. Checked rinse aid dispenser, empty. Entered diagnostics, no error codes. Ran automatic test, heater is heating properly, but water is not completely draining from the tub. Checked hoses, nothing clogged. Spoke with customer about rinse aid and left a finish sample with customer. Need to order drain pump.; ordrng 1 W10876537 (drain pump)"
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW5700XW3 "Ran diagnostic test and found error codes F7E6 F0E2. Due to previous work, consulted to senior tax and determined issued to be faulty actuator. Ordering parts to resolve issue. ; rqstng P&A on 1 WPW10006355 (actuator)"
Near San Antonio, TX 78261
Ivan B.
Job Details: 10/31/2019
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Checked microwave door and door was not closing completely. Found vent cover not properly snapped in and that was causing the door not to close. Fixed cover and now door working properly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78247
Devon F.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer complaint was unit would not dispense ice replaced auger motor to resolve issue. Unit is operating as designed.
Near San Antonio, TX 78247
L
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Replace ice maker. Tested new ice maker. No issues. Unit now making ice.
Near San Antonio, TX 78233
Jim G.
Job Details: 10/31/2019
WASHER WHIRLPOOL WFW92HEFC0 Replaced controls. Tested unit. Issues resolved. Service tests were good.
Near Little Rock, AR 72212
Doug M.
Job Details: 10/31/2019
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found all steps checked ok,ran normal cycle found at first condenser getting warm then went cool,performed pressure tested found 100 psig under recommend pressure,diagnosed unit to have float blockage at valve,customer does not want any more repairs on unit"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/31/2019
OVEN WHIRLPOOL WOS51EC0HB01 "Replaced console due to not making cycle selection and not able to set temp,tested unit operation checks ok"
Near Little Rock, AR 72209
Doug M.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected unit for not starting,found damaged/broken wires in main wire harness,they are near the to short to repair,diagnosed to need wire harness; ordrng 1 W10919642 (harns-wire)"
Near Little Rock, AR 72211
Doug M.
Job Details: 10/31/2019
KITCHEN WHIRLPOOL WDF520PADM7 "Replaced pump/motor assembly due to poor water flow,tested unit operation checks ok"
Near Little Rock, AR 72210
Doug M.
Job Details: 10/31/2019
LAUNDRY AMANA NTW4605EW0 "Replaced main control and lid latch per f1e1 & f5e3 error codes,tested unit operation checks ok ; pckd up 1 W11037244 (LATCH )"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/31/2019
DRYER MAYTAG MEDB835DW4 "Inspected unit for noisy operation,found unbalanced sound coming from motor blower wheel area,checked for lint build up checked ok,diagnosed to need drive motor and blower wheel ; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)"
Near Little Rock, AR 72204
Doug M.
Job Details: 10/31/2019
DRYER WHIRLPOOL WED5000DW2 "Inspected unit for noise,found 2 pennies between the drum felt and bulkhead sound like loose screws,informed customer to check pockets before loading unit,and this is one time I&I,verified normal operation unit checks ok"
Near San Antonio, TX 78240
Richard G.
Job Details: 10/30/2019
MICROWAVE OVEN JENN-AIR JMW2427DS01 "Customer complaint is that when using the microwave, it will stop cooking and give an error code F1E6. Ran unit with a cup of water for two minutes. Error code did not show. Ran unit a second time and still no error code. Entered diagnostics and checked error codes, found F2E0 keypad disconnected on 24 Sept 2019 and F1E6 mw-generation error on 13 October 2019. Appliance manager part was the wrong control, need to order control for microwave. Also need to order magnetron. Both parts covered in extended warranty. Collected service call, labor, tax.; ordrng 1 W10815465 (cntrl-elec)"