We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near San Antonio, TX 78204
Jesus C.
Job Details: 07/29/2021
Tested unit. Not defrosting. Found issue caused by bad control and defrost sensor.Customer will contact if they want to continue repairs. Wants 16th for return visit. ; ordrng 1 W11260592 (Harness)
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near San Antonio, TX 78223
Jesus C.
Job Details: 07/29/2021
Installed new baffle. No further issues. . Job complete.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 07/29/2021
New control didnt work. Called techline again. Ordering other control and door wire harness. Will call customer when part comes in. ; ordrng 1 W11132989 (Wire harness) and 1 W10801665 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Kerrville, TX 78028
Colton B.
Job Details: 07/29/2021
"Issue is rusted and falling apart racks. Ordering top rack, but bottom rack is showing to be discontinued. Called partner team who said they will let EXparts know. They will send it to us if they can find it if not hey will call customer. Rescheduling for August 10th. ; ordrng 1 W11501779 (Upper rack)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78237
Jesus C.
Job Details: 07/29/2021
Complaint is unit will intermittently shutoff and not power on. Tested unit. Found bad control. Replaced control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEGMYW01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/29/2021
The refrigerator was warm and the freezer was fine. I found that the evaporator fan had an open line. I replaced with a new one. Unit is now fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/29/2021
I removed the bad shifter and installed the re-engineered design. Ran calibration and isolated the agitate and spin in. annual test mode. Unit is now fully operational.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78207
Jesus C.
Job Details: 07/29/2021
Tested unit. Found actuator not shifting. Replaced actuator. No further issues. Tested to complete. ; pckd up 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Tested unit. F0e1 error code. Bad control. Replaced control. No issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78218
Zachary
Job Details: 07/29/2021
"Checked refrigerator chest freezer and it had been iced up due to someone not closing all the way and allowing warm humid air in. Customer wanted me to completely defrost everything so drawers and light switch would work again. Removed all drawers, found ice maker arm not in place. Fixed ice maker. Used customers electric leaf blower to help force defrost and dry FC. Put all drawers back in and tested refrigerator, it is now working as designed. "
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Shavano Park, TX 78231
Shawn W.
Job Details: 07/29/2021
"I found that the right top light in the FC went bad. I removed, jumped and replaced. Lighting is now functioning as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Tested unit. No leaks during testing. Customer washing dishes with soap prior to using dishwasher. Advised this would cause excess suds. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Unit not starting cycles. Door strike bent upward. Not making contact with catch. Fixed door strike. Unit now starting. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 07/29/2021
Our customer has ice building up on the bottom front of the freezer. I found that the freezer door gasket is sound and had no gaps. All food had been removed so Icould not see evidence of blocking. We agreed that I would heat treat the gasket and level the unit. We will see how it goes for a week.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/29/2021
"Replaced UI assembly. Noticed on original, some soap, grease or water had breached UI causing it to go bad. Let customer know to be careful with liquids around control since they are sensitive. Changed out housing as well in hopes it may get a better seal and prevent issue down the road. Tested dishwasher and it is now working as designed, no other issues or error codes found."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Replaced faulty actuator. Issue resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Burner grate was damaged. Also the flame level needs to be adjusted. ; ordrng 1 W11204377 (Grates)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/29/2021
I found that the kiwi sensor was not attached. I found that the wrong sump and motor was in the unit. I found that the diverter was damaged and had expose wires. I found that the part in there was old and damaged. It appears someone that does not know what they are doing tried to repair it. I replaced the incorrect part with the correct part. Ran service diagnostics cycle. Unit is now fully functional.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/29/2021
Customer stated unit center burner making weird noise. Had video of it sounds like jets. Found cause to be faulty valve. Ordering valve to resolve the issue. Scheduled based on part arrival and of future schedule. Per sb web unit under ELW program. ; ordrng 1 W11246817 (valve-brnr)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/29/2021
"Unit stuck in emergency drain mode. Removed top, front and drain pump to find it was clogged with excess soap. Cleaned out drain pump to resolve the issue. Put unit all back together, unit functioning properly now. No further issues at this point. ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/29/2021
"Customer had a few issues, intermittent ice production, refrigerator door swinging too hard, freezer light switch not functioning and slight ice production on damper assembly. Found damper assembly and door switch issues to be caused by slight air leak in freezer door seal, remolded that to resolve those issues. Issue with door, found door functioning as designed but lifted front up with leveling feet to help door not swing so hard. That issue resolved. Ice production issue was a failing ice maker causing intermittent ice production. Replaced ice maker to resolve the issue. Unit performing as designed now all around. No further issues at this point."
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAS01
Near San Antonio, TX 78254
Douglas H.
Job Details: 07/29/2021
"Customer stated unit shuts off for extended period of time and warms up. Found cause to be failing thermostat.Customer wishes to proceed with repair, ordering thermostat. ordrng 1 WP2198202 (thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/29/2021
Complaint of no or slow drain. Tested unit to confirm this. Found cause to be debris blocking impeller of drain pump. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. If issue persists please order W10876537 drain pump.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78232
Jim G.
Job Details: 07/29/2021
Replaced console. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Comfort, TX 78013
Colton B.
Job Details: 07/29/2021
"Replaced console, unit tested good. "
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near San Antonio, TX 78242
Jesus C.
Job Details: 07/29/2021
Tested unit. Not heating. Found bad element. Replaced element. No further issues during testing. Job complete. ; used 1 279838 (Element) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Customer stated that washer was not working properly. Got error code F7E7 faulty motor. Ordering motor and capacitor and rescheduling other parts to fix issue. Customer needs the 13th because they have appointments on the 12th.; ordrng 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)
We serviced a
SAMSUNG DRYER
Model DV56H9100EWA2
Near Stockdale, TX 78160
Chris S.
Job Details: 07/29/2021
Replaced moisture sensor and control board tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Floresville, TX 78114
Chris S.
Job Details: 07/29/2021
Customer stated that lights on top in fridge were out. Found issue to be light in freezer out. Changed led module everything working as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Chris S.
Job Details: 07/29/2021
Customer stated that washer was not filling up. Found issue to be faulty valves. One of the valves were defective and need helper dryer is stacked on top of washer.; ordrng 1 W11316256 (valve)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53520CS7
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Customer stated that microwave not working right. Found issue to be faulty control board. Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Replaced gasket and icemaker. Tested unit everything working properly. Didnt need hinge it stopped popping.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Zachary
Job Details: 07/29/2021
"Ice maker is still a complaint. Called Whirlpool tech line and spoke with Joel SR# 7731368359, 6 cube working up to spec. 90-120 per harvest. Average 2 drink serving for a 16oz cup is 10 hours of ice harvesting. Do overnight cube count. 8 hour 4-5 harvest 24 to 30 cubes is working as designed. 72 hours minimum to fill ice bin. Other complaint is freezer is iced up, top right of chest freezer has small gap allowing warm humid air in constantly. Told customer best fix is to open freezer door turn off refrigerator put a box fan flowing into FC for a minimum of 48 hours. To put lots of towels and to rotate fresh towels as it melts. Otherwise it will run all over the floor. Only plug in and test once 100% of moisture is no longer present. Per tech line on both issues. Refrigerator is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HB1
Near Kingsville, TX 78363
Adam
Job Details: 07/29/2021
Customer complaint of front right burner heating to over temperature. Inspection of unit shows switch had gone bad and replaced. Tested unit issue resolved. I also instructed customer on burners and the way they operate fluctuating temperature in between on and off to stay at a regular temperature. Issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/29/2021
"Installed components, tested after installation. Unit is functioning and issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Corpus Christi, TX 78412
Jim
Job Details: 07/29/2021
"Customer states that refrigerator is freezing her food in the crisper. Occasionally, the milk will also freeze. Check freezer for ice buildup. Light does not come on, and fan runs constantly. Slight ice buildup on the front cover, but not excessive. Place unit into diagnostic mode. Contact TechLine, speak to Austin. While waiting, notice test for thermistor is good for open or short. Order light switch (W11445850), and keep things out of way of air path by crisper and ice house. (SR7731372594). Please reschedule when parts arrive.; rqstng P&A on 1 W11445850 (Switch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Corpus Christi, TX 78414
John L.
Job Details: 07/29/2021
"Inspected unit, ran test on components in diagnostics mode. Components come on during test, unit has bad interface/control. Replace components to resolve this issue.; ordrng 1 W11220420 (panl-cntrl) and 1 W11418917 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78415
Michael
Job Details: 07/29/2021
"Not washing the clothes per customer. F7E5 error code, cleared error code, found the actuator had popped out of the slider. I had an actuator in TS from job 24342, installed, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/29/2021
"Install components, after installation was preparing to vacuum and charge. Found another sealed system leak. This leak is from condenser unit. Will need to replace condenser to resolve issue. Customer is requesting a swap of unit, explain to customer I was not able to do that and should call Whirlpool to inquire if I swap is possible.; ordrng 1 2313624 (condenser) and 1 W10200037 (drier-tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Ingleside, TX 78362
John L.
Job Details: 07/29/2021
"Inspected unit, ice formation was causing issue. Did not clear out from previous visit during install. Cleared out all ice. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Alice, TX 78332
Adam
Job Details: 07/29/2021
Customer states icemaker no longer producing ice but water dispenser is working correctly. Mainly jumping icemaker shows it will harvest but not calling for water. Replace icemaker and water valves to resolve issue. Have not set return date pending part arrival.; ordrng 1 W10420083 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Robstown, TX 78380
Jim
Job Details: 07/29/2021
"Install new valve for icemaker. Test by cycling icemaker, test good. Advised customer to wait minimum 24 hours for ice bin to fill."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78404
John L.
Job Details: 07/29/2021
"Installed components ordered, issue on this unit has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 07/29/2021
Installed new basket and agitator calibrated unit ran verification cycle issue resolved. It is worth noting however that water pressure/volume is poor either for the house or for this tap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB07
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/28/2021
Tested unit. Evap Fan not running. Replaced fan motor. Fan now works. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/28/2021
Tested unit. Screech noise during spin. Found bad belt. Replaced belt. No further issues during testing. Job complete. ; used 1 W11239857 (BELT) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 07/28/2021
Replaced actuator and belt tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Floresville, TX 78114
Chris S.
Job Details: 07/28/2021
Replaced fuse and switch. Tested unit everything working properly. Yes to survey
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Schertz, TX 78108
Zachary
Job Details: 07/28/2021
Found serial# was off by 2 digits. Unit still in warranty according to entitlements though. Found drain pump harness cover cracked and not closed all the way. Likely from installers. Harness input was beat up a little bit but is working when I reinstalled correctly. Calibrated and tested washer no issues or error codes found. Washer is working as designed. If issue arises again order lower harness W11405458 and drain pump assembly only for pump cover mainly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 07/28/2021
"Checked range, found front panel glass shattered checked all parts and screws. Only need front panel and nameplate to resolve issue. Front panel is OOS will need to be scheduled when available.; ordrng 1 W11176456 (Front panel) and 1 WPW10481433 (Nameplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Universal City, TX 78148
Zachary
Job Details: 07/28/2021
"Dispatch was sent as in warranty from WP, arrived and discovered dishwasher is actually 1 year OOW according to entitlements. Customer also said that when she called it into WP they said it had a 2 year warranty. Called partner team and spoke with Michelle, she checked on their end and it was dispatched incorrectly as in warranty and was granted a 1 time good will concession PL1 authorization. Authorization# MY131Y1FPL1.Checked dishwasher, complaint is that unit is leaking. Ran diagnostics found no error codes initially but after cycle finished had F7E3 fan miswire. This model did not have a fan, when I opened up front panel. Control board was just sitting down hanging by switch wire. The backers that slide and lock control in place were broken. Ordering control board to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11225084 (Control board)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Noise during drain. Found 3 more nails in pump. Filled unit. Drained. No issues during spin or agitate. No further noise issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78223
Chris S.
Job Details: 07/28/2021
Customer stated that washer would stop when it would go into spin. Found issue to be drain hose was to far down in drain pipe and would allow water to drain out. Fixed drain hose tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78222
Chris S.
Job Details: 07/28/2021
"Customer stated that washer wasnt washing clothes and leaving oil on clothes. Found issue to be faulty gearcase and stator and clutch. Ordering gearcase, stator, and clutch. ; ordrng 1 W10902814 (washplate) and 1 W11423759 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78261
Jim G.
Job Details: 07/28/2021
Varied signs of damaged mag however there also appears to be damage to other high voltage components. Will return with all parts to repair. ; ordrng 1 W10754299 (Magnetron) and 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W11446747 (Transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Jim G.
Job Details: 07/28/2021
Ed SR# 7731361929 upon evaluation of the machine I discovered that the discharge line running from the compressor was frosted over resulting in melt water leaks behind the unit. I determined along with techline that this is due to a restriction at the cap tube on the evaporator. ; ordrng 1 WP2188822 (Evaporator) and 1 WPW10143759 (HV Dye Drier)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78232
Jim G.
Job Details: 07/28/2021
I verified issue at the diverter pump. Will replace. ; ordrng 1 1901A (Diverter Pump)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model n/a
Near San Antonio, TX 78209
Jim G.
Job Details: 07/28/2021
Customer was not present. These are new buildings and I could actually see the unit from outside. The door needs to replaced as there are visible dents in it. Please contact and schedule once door is available. ; ordrng 1 W11173813 (Door)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78247
Chris S.
Job Details: 07/28/2021
Customer stated that washer wasnt agitating and leaving soup on clothes. Found faulty motor error code and needs a actuator. Ordering motor and waiting on actuator to come in.; ordrng 1 W10832724 (drive motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78263
Chris S.
Job Details: 07/28/2021
Replaced condenser fan motor. Tested unit everything working as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Converse, TX 78109
Chris S.
Job Details: 07/28/2021
Replaced lid everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78244
Zachary
Job Details: 07/28/2021
"Checked washer found faulty actuator on washer. Was not popped off at this moment. Customer said it works sometimes and doesnt. Must have popped itself back on. Replaced valve since there were issues last time. Cold water does not have good water but customer is already aware and seeking to get issue fixed. Hot water was good. Flushed both lines before installing new valve. Actuator is already on order, customer will need to be scheduled when it is available.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Tested unit. Not draining. Found wiring to drain pump broken. Repaired wiring. Unit now draining. No further issues. Tested to complete.
We serviced a
KENMORE DRYER
Model n/a
Near San Antonio, TX 78247
Zachary
Job Details: 07/28/2021
"Checked kenmore dryer and it seemed to be operating as designed. Good heat, no air restrictions and timer counted down. Customer was unsure that element was working. I ensured it was. Went ahead and tested resistance on all functional parts including element and made sure no air restriction at blower wheel. Customer had actually cleared vent hose prior to visit and had essentially fixed it himself. He is doing proper maintenance to dryer. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78247
Zachary
Job Details: 07/28/2021
"Checked refrigerator, complaint is left door is sagging and mullion barely grooves but is functioning. Attempted to adjust feet in various different ways but was unable to get door to raise without refrigerator becoming off balance. Took pictures for a baseline, customer is worried it will continue to sag more and more over time which will then make it a functional issue. For now, refrigerator is working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78209
Sebastian
Job Details: 07/28/2021
Replaced timer on unit and tested customer still needs to have the venting addressed timer was still obviously failing at the time as it was clicking and not doing anything in the motor was very hot unit is now good to go
We serviced a
KITCHEN AID DISHWASHER
Model KDPE234GPS
Near San Antonio, TX 78230
Sebastian
Job Details: 07/28/2021
Customers concern with the unit is that it takes a long time to finish a load or it wouldnt stop its load longest time they were able to discern was about five hours. Before they turned it off. It has passed the calibration mode and ran through its normal cycle right now the unit is set on a normal cycle with no other variables put on. If unit is still on after three hours this determines that the unit is possibly in a calibration mode if this is the case I will instruct the customer what to do at 7 PM. Only issue that I could see it being is the control board which the customer is not interested in repla
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Left vm of rescheduling and left office number incase the schedule date doesnt work for customer. ; schdld next appmnt for 8/9 MON !
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Customer agreed to have appointment rescheduled but asked to be on urgency list. Sent to AE. Scheduled for soonest availability ; schdld next appmnt for 8/11 WED AM
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Customer ok with rescheduling. Scheduled for soonest availability. ; schdld next appmnt for 8/11 WED !
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Boerne, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise of this. Customer didnt answer. Left message stating had to reschedule appointment due to being out sick. Left office number. ; schdld next appmnt for 8/10 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Tested unit. Not powering on. Good power from outlet. Found wiring at terminal block damaged. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/28/2021
Front right burner not working. Good power. Needs front right burner. ; ordrng 1 W11047722 (Burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
"Issue is poor cooling in refrigerator section. Heavy frosting found on left hand side of evaporator. Called techline (SR: 7730985276) who said it sounded like an air leak. Ordering new evaporator cover, drain pan repair kit and fan with thermistor. Will call customer when parts arrive. ; ordrng 1 W11457241 (Drip pan) and 1 W11188493 (Evaporator cover) and 1 W11087438 (Fan w/ thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
Issue was unresponsive UI and concern about velocity of ice coming out of dispenser. Replaced UI for responsiveness. Changing ice bin with auger didnt really affect the velocity of ice coming out. Told customer last time that it couldnt really be adjusted but Id try the ice bin just in case. Nothing we can do about how fast ice comes out.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
Replaced bin thermistor and recirculating pump per last techs diagnostics. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Boerne, TX 78006
Colton B.
Job Details: 07/28/2021
Installed new washers and door was no longer hitting liner and shutting flush.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Boerne, TX 78006
Colton B.
Job Details: 07/28/2021
Issue was a frosted evaporator. Unit needs new thermistor. Ordering and returning on the 12th. ; schdld next appmnt for 8/12 THU !
We serviced a
KITCHENAID MICROWAVE OVEN
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 07/28/2021
"Issue was no power to oven and bad door switch. Ordering new interlock to resolve that issue, installed new fuse so that customer could use it in the mean time. ordrng 1 WP8206419 (Interlock), used 1 W10138793 (Fuse) from stock"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Colton B.
Job Details: 07/28/2021
"Customer having issue with range after power outage. Called techline (SR: 7731359426) who walked me through some steps. Everything is checking good, probably just a glitch from the power flicker. Unit testing good at this moment. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 07/28/2021
Replace the icemaker assembly as it was malfunctioning after changing out the icemaker was able to run harvest fill the icemaker in the thermistor is testing good on the diagnostics test freezer temperature is good all other functions of the unit seem to be working just fine
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78250
Sebastian
Job Details: 07/28/2021
Unit has a bad Blower it is cracked and hitting the housing . ; ordrng 1 W11327190 (59.28)
We serviced a
WHIRLPOOL WASHER
Model NTW4651BQ0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/28/2021
Customers unit was off-balance pulled out unit made adjustment to feet customer also had me remove dryer as they plan to get a new one added small labor fee as all I had to do was adjust the heat and remove the dryer unit is testing good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78228
Sebastian
Job Details: 07/28/2021
Replaced timer and thermal fuse unit good to go . Unit is clocking down observed in testing
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/28/2021
Customers concern with the unit is that it still makes an odd noise for them and now the control will not let you do anything whatsoever I keep saying cycle knob two available mode order in control and acu Parts on back order informed customer that they might need to call Maytag to get parts expedited; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11478526 (Panel ui)
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near San Antonio, TX 78209
Zachary
Job Details: 07/28/2021
"17 (Chris) assisted in removing dryer from on top of washer. Removed top panel and entire front panel with door. Checked drain pump catch and found a mask, some change and a little kid toy restricting pump from draining properly. Put washer back together. Ran test 12 again and pump is now working properly. No other issues or error codes found. Washer is working as designed. Showed customer what was clogged and educated to prevent issues in the future. We put dryer back on and reinstalled. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Odem, TX 78370
John L.
Job Details: 07/28/2021
"Install components, re-calibrate it after installation. unit is functioning and issue has been resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77901
Michael
Job Details: 07/28/2021
"Installed new control, ran a diagnostics test, completed with no issues or error codes."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Beeville, TX 78102
Jim
Job Details: 07/28/2021
Customer states that washer is not spinning properly. Check shifter for known issue. Shifter is not connected to splutch. Replace shifter.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Victoria, TX 77905
Michael
Job Details: 07/28/2021
"I was unable to remove the wash plate to make the repair. Ordered parts to resolve the issue; ordrng 1 W11454734 (Gearcase) and 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10721967 (Cam), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ingleside, TX 78362
John L.
Job Details: 07/28/2021
"Inspected unit, evaporator in fridge compartment has frozen over. Defrosted evaporator replaced evaporator fan motor placed all components in its proper placement and made sure the drain line was open and draining properly. Issue on this unit has been resolved."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Mathis, TX 78368
Jim
Job Details: 07/28/2021
"Called TechLine, spoke to Austin. Through voltage checks, determine that UI is bad (SR7731366823). Pre-ordered part was wrong color, reorder . Please reschedule when parts arrive.; ordrng 1 W11325569 (Control Assembly,)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Aransas Pass, TX 78336
John L.
Job Details: 07/28/2021
"Inspected unit, evaporator fan functioning. Tested other components, all tested fine. Checked temperatures in freezer, Temperature readings are good. Replace jazz Board and reprogrammed, issue resolved."
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/28/2021
"Installed pump, verified unit to now function. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mathis, TX 78368
Jim
Job Details: 07/28/2021
"Check operation of washer. Spinning as if hub is stripped out. Replace hub, order ASAP, and contact customer when parts arrive. If on Friday, schedule for Saturday work.;"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Jim
Job Details: 07/28/2021
Install new hinges and test door for closure. No problem found.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kenedy, TX 78119
Jim
Job Details: 07/28/2021
"Customer states that dishwasher started beeping, would not change cycles, and would not work. She tried steps in operators manual, with no success. Left dishwasher unplugged for two days, plugged back in, and it started working. Attempted going into troubleshooting mode, but unsuccessful. Call TechLine, speak to Joel. Helps get me into troubleshooting mode. Error code 84 (float switch open). Check for leak in bottom of unit. (SR7731358334). No leaks at all. Conclude that switch went off due to possible creepy-crawly shorting it out. Ran complete cycle while doing other job (23990). No water anywhere. No parts used, no fault found."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/28/2021
"Installed board and display, unit powers on and is working. No codes. Issue resolved"
We serviced a
WHIRLPOOL DRYER
Model n/a
Near San Antonio, TX 78249
Jim G.
Job Details: 07/27/2021
Verified a faulty fuse Replaced fuse. Issue resolved. According to staff the number listed as office manger was. It correct. I spoke to office manger in person to get authorization. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Sebastian
Job Details: 07/27/2021
Found that unit has been on for over a week customer says about 12 days or so with no cooling whatsoever compressor is on and kicks on plugged in and unplug like it should fans are working unit is producing no cooling whatsoever unit is actually hot and the inside compressor has got to be done after running that long with either a seized up component in the compressor or a leak ordering compressor putting in for sealed system tech; ordrng 1 W10832994 (Compressor)