Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
OVEN ELECTRIC [S WHIRLPOOL KODE300ESS04 "Customer states the oven has a burning smell when cooking at a high temperature. It is more prominent in the upper oven. She states she uses the bottom oven more. Entered diagnostics and found no error codes. Set upper oven to bake at 425. Customer states she has not used the self clean option on this unit. Verified smell coming from oven. Customer says it is the same smell that the bottom oven would produce, which was decreased over time. Found that the smell is normal and is likely the chemicals being burned off from the newness of the oven since she rarely uses the top oven. Tested to complete. Unit is good to go."
Near Universal City, TX 78148
S. L.
Job Details: 01/14/2021
MICROWAVE OVEN KITCHEN AID KMHS120ESS7 "Found clock keeps counting past 12 like military time unit does not have military time setting. Ordered new UI and control need otl.; rqstng P&A on 1 W11182110 (PCB) and 1 W11194422 (USER INTERFACE), states that autho needed"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/14/2021
RANGE KITCHEN AID KDRP487MSS03 Replaced both sensors. Preheated each oven to 350 degrees F. Both the left and right ovens came to the correct temperature. Both were reading at 300 degrees F + or - 5%. Waited 5 minutes to monitor temperature reaching 350 degrees F. This unit is now fully functional. Our customer paid the remaining balance . They are paid in full.
Near San Antonio, TX 78258
S. L.
Job Details: 01/14/2021
MW-HOOD COMBO WHIRLPOOL WML55011HW5 Found failed interlock motor. Called techline to get part number breakdown not giving valid part number Austin SR 7729735630 he said use rev 4 model number ordered new interlock assy. Rescheduling Friday Jan 22.; ordrng 1 W11449274 (INTERLOCK )
Near San Antonio, TX 78253
Justin
Job Details: 01/14/2021
DRYER AMANA NED4655EW1 Customer does not want repairs she wants to return and replace.
Near Cibolo, TX 78108
S. L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Removed icemaker replaced damper tested all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Please schedule when controls come in, since replacing controls from first time unit no longer it turning on evap fan or damper. Bad control, replaced bad start device. ; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec)"
Near San Antonio, TX 78239
S. L.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED4850HW0 Found open thermal cutoff used truck stock part 279816 to replace part 3977393. Thermostat in kit not for this model. After replacing cutoff tested unit all operations normal. Advised customer to get dryer vent for small spaces to prevent kinking pulled unit out as much as possible snapped photo of vent. Recommended periscope vent.; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78254
Justin
Job Details: 01/14/2021
RANGE WHIRLPOOL WFC150M0JB0 Main harness damage at terminal block. Item is psp; ordrng 1 W11134841 (harns-wire)
Near San Antonio, TX 78244
S. L.
Job Details: 01/14/2021
VENTHOODS UNKNOWN WVU17UC0JB0 Found fan motor bracket rattling when fan is on. Checked fasteners found left side screw not fully tightened tightened screw tested all operations normal.
Near San Antonio, TX 78253
Justin
Job Details: 01/14/2021
RANGE MAYTAG MER8800FZ2 "Will need power cord and main harness. Will order control board as well. Control is PSP, please schedule when harness and power cord come in. ; ordrng 1 PT400 (cord-power) and 1 W11188459 (harns-wire) and 1 WPW10340323 (cntrl-elec)"
Near Pleasanton, TX 78064
S. L.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW4 Removed console replaced console ran calibration and test cycle all operations normal.
Near San Antonio, TX 78251
Tommy B.
Job Details: 01/14/2021
DRYER MAYTAG MED6230HW0 Panel was good but the top had a scratch. Ordering replacement. ; ordrng 1 WPW10260246 (top)
Near San Antonio, TX 78253
Justin
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 Customer does not want service she wants to return and replace.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
WASHER MAYTAG MVW7230HW0 "Customer complaint is that the unit is leaking from underneath. Entered diagnostics and found error codes F0E9 unbalanced load, F0E5 off balanced load, F0E3 off balance. Ran unit through diagnostics. Immediately during drain found major leak coming from drain pump. Will need to order drain pump.; ordrng 1 W11291620 (HOSE) and 1 W11396717 (DRAIN PUMP )"
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/14/2021
WASHER MAYTAG MHW8630HC0 Complaint is that unit will not spin. Customer trying to wash one item of clothing. Basket going off balance during spin and will not spin speeds. No stored error codes. Spin test works in diagnostics and in drain and spin. Called tech line. Sr 7729739643. Unit is working as designed. Job complete.
Near San Antonio, TX 78216
Shawn W.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Our customer is having problems with the dish soap not dissolving. They are using regular dishwashing gel and a bio friendly cleaner. No rinse aid is being used. There is good hot water source coming into the unit. The unit is filling and drains but is not washing. This unit will need a new sump and motor. It has already been ordered by our parts department. W11087376. Spoke with our customer about detergent and rinse aid. Our customer will provide receipt on next visit. Goods issue date is 29 July 2020; O-emld tckt
Near Universal City, TX 78148
S. L.
Job Details: 01/14/2021
DRYER MAYTAG MED6230HC0 Used protector for floor replaced front moisture sensor harness tested all operations normal .
Near San Antonio, TX 78232
Shawn W.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED7500VW2 "Our customer experienced smoke coming from the dryer. She thinks it came from the back. It set off her smoke alarm. I ran the unit on both timed dry as well as normal. I did not notice any smoke coming from the unit. I asked our customer about her venting system in the home. She showed me. Then venting was put in by Factory Builders. They used foil tubing which I explained to our customer was not recommended. I recommended ridged or semi-ridged. The venting runs through a wall into a closet, down to the floor and then a 90 degree turn to the side and out of the front wall of the house. I checked the exit vent and it is clogged with lint. There was smoking in the back closet. I turned off the machine and recommended the venting be. Leaned and repaired by a professional dryer vent company. This was a PL1 authorization from Whirlpool. I did not collect the service fee because our customer has a extended warranty through AIG and Whirlpool did not refer them. Sh
Near San Antonio, TX 78220
S. L.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFE505W0HB2 Found console dented in left side Called CXC sr 7729671066 spoke to Kristin she said unit will fall under cosmetic warranty since this home has not been closed yet. Ordered console returning Wednesday next week.; ordrng 1 W11175523 (CONSOLE )
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4816FW Installed new water valve. Good hot water coming from the valve. No further issues. Job complete.
Near San Antonio, TX 78222
S. L.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW6120HW0 Found grinding noise on spin and agitate. Checked basket for anything rubbing no issues. Checked cam belt and gear case found oil from gearcase on belt and pulley needs belt pulley and gearcase.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (BELT) and 1 W11423758 (GEARCASE )
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFC150M0JB0 Installed new control. No further issues. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint is that the doors are not even. He was able to level the doors by lowering the left leg of the refrigerator, but the unit then sits leaning to the right. Verified customer’s issue by leveling the doors. Called techline and spoke with JK, suggesting to bend one of the hinges slightly or elongate the holes so that the right door can sit lower. Customer is hesitant about cutting into the hinges or bending the metal. Will order new hinges prior to modifying the old hinges.; ordrng 1 W10917991 (hinge-door) and 1 W10917992 (hinge-door)"
Near , TX 78015
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Issue was a noisy diffuser. Replaced diffuser, unit tested good."
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Previous job closed without work being completed due to inability to contact customer for rescheduling. Reached out to parts team to re-order parts and reschedule.; saved tckt
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW560CHW0 Unit is stacked. Requesting helper tech.; schdld next appmnt for 1/15 FRI !
Near Helotes, TX 78023
Tommy B.
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDPM704KPS0 Customer stated the unit is providing error code for drain. Ran unit through diagnostics with no error codes revealed. Passed all functions in diagnostics. Drain pump blades are in proper position. Used wire tie to secure drain tube in proper position for draining. Reviewed use and care with customer along with cleaning procedures. No further issues at this time. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78254
Richard G.
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW92HEFW0 "Customer complaint is that the unit is receiving an error code and will not complete cycles. Entered diagnostics and found error codes F3E1 water level system error, F9E1 long drain, F8E3 overflow condition. Ordering pump, valve, sensor, and dispenser to fix issue.; ordrng 1 W10862190 (dispenser) and 1 W11096092 (sensor) and 1 WPW10247306 (valve) and 1 WPW10352973 (switch-dis) and 1 WPW10605427 (pump-water)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835W5 Swapped out gear case and ran calibration and automatic test cycles. Unit tested good with no further issues at this time.
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 This unit has cosmetic damage to the pantry lid. Picture included. Part ordered.; ordrng 1 W10827015 (cover)
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
MW-HOOD COMBO MAYTAG MMV1175JZ0 Swapped out interlock and control to resolve issues. Unit is testing good no further issues at this time.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/14/2021
RANGE KITCHENAID KFEG500EWH3 Part was delivered broken in pieces. Reordering. ; ordrng 1 W10294855 (Black trim)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 01/14/2021
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Per Sb web SS parts still covered until 4/12/2021 labor is not though. Last trip found unit had a leak in the EVAP. Replaced EVAP and compressor due to leak, compressor was running without refrigerant. Vacuumed unit, held vacuum. Charged unit, held charge. Unit functioning as designed. Advised customer about filter being clogged and advised to run a clean cycle. Collected labor costs."
Near San Antonio, TX 78222
S. L.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRFC302ESS00 Found mullion not catching door to low needs shims to correct issue. Found right door gasket torn. Installed handle for customer. Needs shims for door and gasket.; ordrng 1 W10830046 (gasket-fip) and 4 WPM0274062 (shim- non)s
Near Boerne, TX 78015
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM "Issue was no ice production. Last time I found no error codes. This time I found an E2 error code on ice maker. Replaced ice maker to resolve issue. Reset unit, error code went away. Unit tested good. ; used 1 W11294907 (ICEMAKER) from stock"
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 No leaks found during testing. Will wait for customer to call back for issue. Will collect on next visit. ; saved tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Unit not doing anything but lights. Unplugged unit and Allowed it to reset. Plugged unit back in and it began functioning and cooling. Issue lies in electronic control and UI panel. Quoted 691.45 for P&L. Customer wants to think about repair. ESTIMATE ONLY!!! Advised estimate good for 90 days. Collected Sc. ; rqstng P&A on 1 WPW10675033 (ELECTRONIC CONTROL) and 1 WPW10677104 (UI)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer states the unit is making a loud noise about once an hour, customer showed a video of the noise. Manually started compressor and heard noise. When pulling the refrigerator away from the wall, the noise stops. Found noise coming from compressor access panel not being properly installed. Installed panel properly. Noise is now gone. Tested to complete. Unit is good to go."
Near San Antonio, TX 78222
S. L.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW5000DW3 Checked polarity voltage and made sure unit was on dedicated circuit no error codes stored in unit. Called tech lime spoke to Austin sr 7729740012 checked wire harness checked drain pump did find when shifting from agitate to spin issue occurred unit resets for 20 seconds then proceeds with cycle per tech line if harness is good to replace actuator. No shorts on harness and continuity present on each pin. Replaced actuator ran quick cycle found issue still present. Checked connections checked for voltage drop. Found during agitate voltage will drop down to 108 volts when unit resets outlet 3amp while in agitate called techline back spoke to Bruce from what I described issue is in wiring to outlet. Job marked complete. Needs electrician ; used 1 W10913953 (ACTUATOR ) from stock
Near Boerne, TX 78015
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM "Issue was no ice production. Last time I found no error codes. This time I found an E2 error code on ice maker. Replaced ice maker to resolve issue. Reset unit, error code went away. Unit tested good. ; used 1 W11294907 (ICEMAKER) from stock"
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
RANGE MAYTAG MER6600FZ1 "Issue is no operation on RF burner. Finding issue to be a faulty burner. Ordering burner to resolve issue. Collected SC fee. Part is out of stock, will call customer when they get in.; ordrng 1 WP8273992 (elmnt-surf)"
Near San Antonio, TX 78216
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Added washer. Issue resolved. Corrected hinge as well.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced auger motor. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
WASHER SAMSUNG WF45M5500AZ/A5 Issue was that unit kept tripping breaker. Replaced control. Customer will report back if issue continues.
Near San Antonio, TX 78238
Richard G.
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW3090JW0 Customer complaint is that the unit will start but not add water. The door stays locked and they cannot open it. Verified issue. Will need to order control and acu.; ordrng 1 W11334214 (CCU)
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/14/2021
DISHWASHER MAYTAG MDB9959SKZ0 I drain the standing water. Replaced drain pump. The old one had lost the metal chopper. New part came slightly damaged. The retainer clip housing for the electrical connector had broken off. This does not prevent making a solid almost unmovable connection. Our customer understood and is fine with the insignificant imperfection. I offered to bring out a new one. He declined for now. Tested unit for leaks. Unit is now draining and functioning as designed. Drain hose needed to be looped up. I corrected this and used a zip tie WPW10339879; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/14/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ Customer stated the issue is the unit is not heating. Found it to be result of faulty diode. Swapped out with new parts to resolve issue and unit is testing good with no further issues at this time
Near Boerne, TX 78006
Douglas H.
Job Details: 01/14/2021
RANGE KITCHENAID KFGD500EWH04 Timer button stopped working and upper oven makes a continuous whooshing noise when reigniting. Ordering control and gas valve to resolve all issues. ; ordrng 1 WPW10546238 (GAS VALVE)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/14/2021
DRYER MAYTAG MED6630HW1 "This unit should be under warranty. Pictures of online receipt from Lowe’s added. This unit was run into a wall accidentally by the Lowe’s installers. This has tweaked the panels on the dryer causing a rattling noise that keeps coming back. This unit will need all panels replaced. Parts ordered.; rqstng P&A on 1 W10487430 (panel-rear) and 1 W11215531 (base) and 1 W11233548 (panel) and 1 W11233548 (panel) and 1 WPW10208383 (top), states that autho needed"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG505M0BS3 Customer complaint is that the seal is broken on the door and the oven takes a long time to light. Quoted customer cost of repair. Customer will look into other options. Collected service call fee. Close job.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT730PAHB0 Uninstalled dishwasher. Replaced needed insulation parts. Tested unit. It is much quieter now. Unit is fully functioning as designed now. Reinstalled dishwasher.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/14/2021
OVEN ELECTRIC (D KITCHENAID KEBS177SSS04 Issue is no heat on oven. Found no error codes on unit. No bake or broil operation. Believe issue to be a faulty thermal fuse. Could not pull unit out to test anything. It is an under counter oven and the bottom of the counter top is sat directly on the top of the oven. Talked to customer about having someone out to remove it before I return. Collected SC fee. ; ordrng 1 WP8304452 (fuse-thrml)
Near San Antonio, TX 78216
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Replaced washer and correct door sag at the hinge.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Issue is damaged parts. Ordering all parts and returning. Will call customer when they get in.; ordrng 1 W10276265 (trim-dispr) and 1 W10901046 (hinge-door) and 1 WPW10276209 (grille) and 1 WPW10713160 (grille)
Near San Antonio, TX 78240
Tommy B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Swapped out broken icemaker With new icemaker to resolve issues. Also showed customer how to change water filter. No further issues at this time.
Near San Antonio, TX 78223
S. L.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KTRS19KMWH01 Found drain tube had clogged with styrofoam. Cleared tube tested all operations normal. Service fee good 90 days.
Near San Antonio, TX 78229
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MVWC565FW2 Swapped out hose to resolve leaking issues. No further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/14/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL ED5FHEXTS00 Issue resolved without parts with replacement of filter.
Near San Antonio, TX 78216
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Installed washer. Issue resolved. Corrected hinge dip.
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/14/2021
RANGE WHIRLPOOL SF362LXSB0 Last trip found faulty element assembly. Replaced assembly to resolve the issue unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78216
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Confirmed bad auger. ; schdld next appmnt for 1/20 WED PM
Near San Antonio, TX 78258
Jim G.
Job Details: 01/14/2021
RANGE WHIRLPOOL WCG55US0HS00 Tightened gas valve and incoming line a full turn which seems to have corrected issue.
Near San Antonio, TX 78216
Jim G.
Job Details: 01/14/2021
REFRIGERATOR JENN-AIR n/a Advised entire sealed system will need to be replaced as per convos with DH. Collected service. Customer will pursue replacement.
Near San Antonio, TX 78216
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Replaced washer. Corrected dip at the hinge. Issue resolved.
Near San Antonio, TX 78238
Richard G.
Job Details: 01/14/2021
DRYER WHIRLPOOL WHD3090GW0 Replaced control. Tested unit and found it heating. Base not needed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78238
Richard G.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 "Customer complaint is that the unit is working other than the pump pushing water through the spray arms. Verified issue, will need to replace pump and motor. Customer is a renter. Advised him to give our phone number to the landlord in order to proceed with repairs.; O-emld tckt , states that autho needed"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRFF707ESS01 Called techline. Followed service pointer. Sr 7729716949. According to tech line. Unit is non repairable. Notified customer of steps needed to proceed. Customer will have to contact kitchenaid. No further repairs can be made. Job complete.
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/14/2021
DRYER MAYTAG MEDB765FW0 "Unit not heating. Found cause to be blown element. Ordering element to resolve the issue. Unit is under warranty, per Sb web actual goods issue date 2/17/2020 so that put purchase date at 4/17/2020; ordrng 1 WP3387747 (ELEMENT)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/14/2021
WASHER MAYTAG MVW7230HW0 "Customer stated unit banging around and making loud noise during spin. Checked errors found f0e7 load detected during clean washer cycle, customer hasn’t run a clean cycle yet. Issue lies in control and gear case. Ordering both to resolve the issue. Parts on b/o; ordrng 1 W11419171 (CONTROL) and 1 W11423759 (GEARCASE)"
Near San Antonio, TX 78223
S. L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Complaint is water warm from dispenser and no ice production. Removed lower drawe educated customer on reservoir size and amount of cold water that will be dispensed before turning to supply temperature. Found that bailer arm not inserted to icemaker. Corrected this checked harvest cycle checked unit temperature all operations normal unit operating as designed. Advised customer 24 to 72 hours before ice container will fill.
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Replaced door to resolve cooling issue. Now have correct door installed, still not cooling, acting as if no power supplies to door. Checked main control and found it was shorted out due to wrong door being installed previously. Ordering control to resolve the issue. Part showing as b/o; ordrng 1 W11196400 (ELECTRONIC CONTROL )"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFE550S0HZ1 Terminal block burnt. Need new block. ; ordrng 1 W10245259 (block-term)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/14/2021
DRYER MAYTAG MED8630HC "Issue is poor dry performance. Unit heats, spins and puts out heat. Maintenance guy states that they haven’t been cleaning out lint trap. Had pictures. Customer needs to have lint trap cleaned out after every use. No error codes, unit tested good."
Near Helotes, TX 78023
Richard G.
Job Details: 01/14/2021
MICROWAVE OVEN KITCHEN AID KOCE507ESS08 Replaced magnetron. Heated water for 2 minutes. No errors. Unit is heating properly. Tested to complete. Unit is good to go. Collected labor.
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/14/2021
DISHWASHER KITCHEN AID KUDE20FXSS1 Installed new rack adjuster. No further issues. Tested to complete.
Near Helotes, TX 78023
Richard G.
Job Details: 01/14/2021
COOKTOP GAS KITCHENAID KCGD506GSS00 Replaced burner head. Tested to complete.unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF540CWBB00 "Found icemaker mold cracked needs new icemaker gave customer senior citizen discount.; ordrng 1 W10884390 (icemaker)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Complaint is ice maker not working. Found ice maker not going through harvest. Will need to replace ice maker. ; ordrng 1 W11130444 (icemaker)
Near San Antonio, TX 78223
S. L.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4816FW2 Found F7 E6 fault Checked unit nut on pulley came off splutch and caused damage to splutch kit. Used truck stock splutch kit replaced calibrated unit all operations normal.; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed new heater. No further issues. Tested to complete.
Near Adkins, TX 78101
S. L.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL MDB8959SKB0 Removed unit removed pump snapped phot of broken chopper per service pointer. Replaced pump tested all operations normal.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/14/2021
MICROWAVE OVEN JENN-AIR JMW3430IL02 Replaced console. Issue resolved.
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFE525S0HB1 Installed new control. No issues during testing. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/14/2021
DISHWASHER KITCHEN AID KUDE60FXPA3 "Issue was a damaged control panel. Replaced control panel, unit tested good. Part was damaged by tech so tech will cover it. Customer will call if issues return."
Near San Antonio, TX 78228
Tommy B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer stated that the unit is freezing items in the refrigerator. Unit is one setting below recommended setting. Unit is missing diffuser assembly. Ordering parts to resolve issue.; ordrng 1 W11199204 (diffuser)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED5620HW1 Replaced console. Issue resolved.
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 This unit has cosmetic damage to the pantry lid. Picture included. Part ordered.; ordrng 1 W10827015 (cover)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRSC503ESS00 "Issue was no ice dispensing. Replaced dispenser motor, unit tested good. Collected P&L."
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED6400SB0 "Customer stated that the issue is the unit is not drying clothes at the same frequency as has been demonstrated in the past. Unit is 13 years old. Customer states that in sensor cycle, the unit takes multiple sessions to dry clothes. Time cycle does not demonstrate the same issues. Recommended to customer that the sensor would need to be changed. Customer declined to proceed with repair. Collected service call."
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW4 MU98000FPL1. Found wiring at water valve damaged. Repaired wiring. No further issues. Tested to complete.
Near San Antonio, TX 78220
S. L.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Sump full of water checked unit found drain pump not making any noise but just hot. Checked drain hose installation no issues removed pump found pump impeller not moving needs new pump. Used truck stock pump replaced drain pump tested no leaks all operations normal.; used 1 W10876537 (PUMP DRAIN) from stock
Near Portland, TX 78374
Michael
Job Details: 01/08/2021
WASHER AMANA NTW4516FW3 "Tub hitting inside per customer. F7E6, F2E1 error codes, cleared error codes. I was able to get into diagnostics, but not able to do anything else, won’t respond. Bad control, ordered part and reschedule customer.; ordrng 1 W11170317 (cntrl-elec)"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/08/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Inspected unit, unit has display issues. Faulty display will need to replace console to resolve this issue. Part for this unit has already been ordered I will schedule once the part comes in and is on hand.; schdld next appmnt for 1/18 MON !"
Near Alice, TX 78332
Adam
Job Details: 01/08/2021
WASHER MAYTAG MVWB765FW2 Inspection of unit shows several error codes major code for long Fill no Fill stuck button. All components work as designed except for cold water valve. Replace both valve and harness to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near Portland, TX 78374
Michael
Job Details: 01/08/2021
RANGE WHIRLPOOL WFE320M0ES1 "Top burners are not working per customer. Turned on all the elements, none are coming on. Lifted the stove top and found signs of roaches, damage to the elements, removed back cover and found an infestation of roaches on the control and back of the appliance, took pictures, ordered parts and rescheduled the customer. Advised it would be up to their warranty to give authorization. Some of the parts didn’t show an ETA, please reschedule when all parts come in.; rqstng P&A on 1 W10823729 (elmnt-surf) and 1 W11047722 (elmnt-surf) and 1 W11122555 (cntrl-elec) and 2 W11171119 (elmnt-surf)s"
Near Corpus Christi, TX 78418
John L.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM "Spoke with customer, explained issues having with unit. Control panel keeps powering down at random times. Issue with control board replace to resolve.; ordrng 1 W10503278 (control board)"
Near Falfurrias, TX 78355
Adam
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW6120HW0 After installing control board and still not having a response to the unit look at service pointer to find out that both interface and control need to be replaced at the same time. Re-ordering a control board and interface and counsel to resolve issue. Have not set return date pending parts arrival; ordrng 1 W11093764 (CONSOLE ) and 1 W11112920 (FACSI) and 1 W11387682 (CONTROL )
Near Corpus Christi, TX 78412
Michael
Job Details: 01/08/2021
RANGE WHIRLPOOL WFG525S0JZ0 "The broiler doesn’t stay on per customer. Turned the broiler on, it ignited but it doesn’t stay on, bake ignitor and top burners are working normal, ordered parts and rescheduled customer ; ordrng 1 WP8054078 (burnr-brlr) and 1 WPW10333842 (igntr-oven)"