We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 05/31/2022
Have to reschedule dont have main harness in my bin part was in warehouse.; schdld next appmnt for 6/1 WED !
We serviced a
WHIRLPOOL VENT HOOD
Model WVU57UC6FS0
Near Cibolo, TX 78108
S
Job Details: 05/31/2022
Upon arrival customer stated units function control would intermittently work. Verified a faulty control. Ordering 1 W11100661 control to resolve issue. ; ordrng 1 W11100661 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ05
Near Cibolo, TX 78108
S
Job Details: 05/31/2022
Upon arrival switched out broken microwave door with new. Tested unit and functions as designed. No further issues at this point. ; ordrng 1 W11196131 (Stainless microwave door.)
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Fair Oaks Ranch, TX 78015
Garry
Job Details: 05/31/2022
Customer complaint of dent on range front panel. Replaced Panel (W11289593) and tested unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Cibolo, TX 78108
Chris S.
Job Details: 05/31/2022
Customer stated dryer turns on but does not spin. Found issue to be belt broke. Try to use dryer repair kit but belt was too small and wouldnt fit ordering just about to finish repair quoted service call P&L 344.24 (labor) 130; ordrng 1 WPW10198086 (belt)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4430WS02
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival found customer needed a junction box. Verified with supervisor that we dont work on those, it would be electrician or install team. No further issues at this point
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Customer states unit is now not dispensing water or making ice. Replaced dual valve and icemaker. Unit is not getting water at all. Will need to replace inlet valve; ordrng 1 W11512399 (Inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jay
Job Details: 05/31/2022
Replacement tub is cracked on top rim. One crack 6 inches the other 10. Top lip is also missing pieces. Reordering tub. ; ordrng 1 W11219115 (Outer tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Garry
Job Details: 05/31/2022
Customer complaint of DW not working. Arrived to find error codes F4E3 (Motor Not Running) & F7E1 (No Heat) stored in memory. Ran unit in Service Diagnostics and found water entering machine, proper voltage making its way to Sump/Motor Assembly, but motor not running. Ordering 1 Sump & Motor Assembly (W11025157) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11025157 (Sump & Motor Assembly)
We serviced a
KENMORE MICROWAVE OVEN
Model 790.4911341
Near Boerne, TX 78015
Garry
Job Details: 05/31/2022
Customer complaint of microwave/oven combo not working. Tested Thermal Fuse & fuse tested good, but no power to unit. Removed oven from cavity and discovered evidence of short circuit/arc resulting in damage to cabinet. Oven hardwired to power source and it appears as though connections failed. Breaker at outdoor panel tripped. Recommended to customer to have circuit inspected and appliance re-wired by licensed electrician to incorporate proper plug and receptacle. Reinstalled unit and advised customer to contact us if appliance doesnt function after service by licensed electrician. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Von Ormy, TX 78073
Jesus C.
Job Details: 05/26/2022
Tested unit. Back burner not igniting. Burner cap not seated. Fixed cap. No further issues during testing. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Alice, TX 78332
Adam
Job Details: 05/26/2022
According to work order product is out of warranty going by purchase dates. Customer states she has an extended warranty plan through Home Depot but unfortunately none of that information is on the work order I did explain to customer that in order to avoid a service fee that she would have to contact Home Depot and have them re-dispatch work order with the proper information.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Floresville, TX 78114
Daniel
Job Details: 05/26/2022
Returned with parts to repair. Installed new mount plate assembly, coupling, and spring. Tested ice dispenser and ice now dispensing properly. Unit now functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78411
Michael
Job Details: 05/26/2022
The black wire arched in the back at the terminal block. I dont have the repair kit in TS, ordered parts and rescheduled the customer ; ordrng 1 279318 (Terminal kit) and 1 WP3397659 (Terminal block)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/26/2022
Tested unit. No functional issues with unit. Buildup of lint causing issue. Advised customer to clean behind dryer and to clean ventilation system.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Alice, TX 78332
Adam
Job Details: 05/26/2022
Customer complains of scratching on refrigerator door. Customer does have an email supplied by Whirlpool showing the purchase date well within the 30 days for a cosmetic repair. Order door and seal to resolve issue.; ordrng 1 13109401B (dor-fip bl) and 1 W10436248 (gasket-fip) and 1 W10884773 (nameplate) and 2 12246608 (button- pl)s
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/26/2022
I thawed out the ice build up from the bin missing. I installed the new ice bin. Unit is fully functional now.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Robstown, TX 78380
John L.
Job Details: 05/26/2022
Installed insulation, issue on unit resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78230
Garry
Job Details: 05/26/2022
Customer complaint of refrigerator not cooling and icemaker not producing ice. Previous visit found faulty Control Box and Evaporator Thermistor Clip. Replaced Control Box Assembly (W11546690) and Thermistor Clip (W11546684) to resolve issue. Returned unit to operation and unit is testing good. Advised customer of cooldown period of 24 hours. Job complete, unit is good to go. No further issues at this time. Unit still under 12-mo manufacturers warranty. See attached image of SB Web.
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near Corpus Christi, TX 78415
John L.
Job Details: 05/26/2022
Installed new control, and the issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Corpus Christi, TX 78414
John L.
Job Details: 05/26/2022
Installed motor, tested after installation and issue has been resolved.
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Falfurrias, TX 78355
Adam
Job Details: 05/26/2022
Installed both receivers and hinges tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
John L.
Job Details: 05/26/2022
Installed control and fascia, lock and clips. Tested unit after installation, unit is functioning and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WED8500DC4
Near Kingsville, TX 78363
Adam
Job Details: 05/26/2022
Replaced interface tested unit issue Resolved
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Corpus Christi, TX 78411
John L.
Job Details: 05/26/2022
Installed drum and bulkhead, tested after installation and issue has been resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Corpus Christi, TX 78412
John L.
Job Details: 05/26/2022
Inspected unit, no codes pulled on unit. Well you need to run through test cycle, found unit has suds. Dispenser on unit seems to be pushing out rinse aid at all times. Seems to be defective dispenser will need to replace to resolve this issue.; ordrng 1 W10428217 (dispenser assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Corpus Christi, TX 78417
John L.
Job Details: 05/26/2022
Installed gasket, mullion, shelve and closer. Issue on unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near Converse, TX 78109
Chris S.
Job Details: 05/26/2022
Replaced control board, start device, and put bi metal defrost in right position. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/26/2022
last tech found issue with freezer door. Confirmed issue to be a damaged door to the point of causing functional issues with opening and closing the door, loud popping noises and sagging. Replaced door to resolve the issues. Unit functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78231
Jim G.
Job Details: 05/26/2022
I was able to pinpoint the issue at the infinite switch for the left front burner. ; ordrng 1 W11129442 (Infinite switch LF)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Castroville, TX 78009
Jay
Job Details: 05/26/2022
Drain hose was at least 20 inches into stand pipe. Removed and set it at 5. Unit working as intendedSr-7733690571-Sterling
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78232
Garry
Job Details: 05/26/2022
Unable to make it to customers home within reasonable time window. Called customer to apologize and informed them we would reach back out for rescheduling. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78245
Richard G.
Job Details: 05/26/2022
Customer complaint is that the left hinge on the bottom oven came out when she tried to pull the unit from the wall by the handle. Removed door and reinstalled it. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78245
Richard G.
Job Details: 05/26/2022
Customer complaint is that the unit is not making ice. Verified issue. Need icemaker.; ordrng 1 W11284458 (Icemaker)
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Schertz, TX 78154
S
Job Details: 05/26/2022
Upon arrival customer stated a clicking sound while agitating. Tested unit and replicated issue. Looked underneath the unit and found the pulley was rubbing against the pulley shield. Replaced pulley with truck stock. Retested unit and unit functions as designed. No further issues at this point. ; used 1 W10239973 (Pulley) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78015
Garry
Job Details: 05/26/2022
Customer complaint of icemaker not producing ice at a normal rate. Arrived and, like previous tech, found defrost circuit to be functioning properly, along with no error codes on icemaker, and ice box fan working. Freezer temping at 6F, but icebox temping at 33F-40F. Removed evaporator cover and observed normal frost pattern. No ice buildup on air duct or any other surface. Found water in icemaker, but no ice. Measured resistance of icebox thermistor and found it is within spec. As per Techline, Ice Box Fan (W10846539) was replaced and we are to hold off on IM replacement until problem persists. Should issue persist, please order Icemaker (W11483245) and UI Panel (W11405309). Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM3
Near Boerne, TX 78006
Garry
Job Details: 05/26/2022
Customer complaint of DW not draining. Found drain pump working, but inefficiently. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10348269 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near San Antonio, TX 78224
Richard G.
Job Details: 05/26/2022
Customer complaint is that the unit is not cooling in the refrigerator or freezer section. Start device clicks and compressor hums for a few seconds then clicks off. Tested windings on compressor, found them good. Replaced start device with truck stock. Compressor kicked on and stayed on. Waited a fre minutes and found cold air coming from freezer vents. Tested to complete. Unit is good to go.; used 1 8201786 (Start device) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Natalia, TX 78059
Jay
Job Details: 05/26/2022
Complaint is that while unit gets hot it doesnt dry quick. Found vent house kinked and clogged. Removed debris and positioned hose with out kink. Heater cycling off and on at 120 & 155. Unit testing good. Customer also complained of lent getting in the machine. Found lent trap missing the felt barrier. Ordering new trap. ; ordrng 1 W11522758 (Lent trap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near San Antonio, TX 78252
Richard G.
Job Details: 05/26/2022
Customer complaint is that the unit is very loud and wakes him up at night. Unit was silent when I arrived at home. Held door open for a minute and compressor came on. Sounds could be coming from the condenser fan. Ordering fan and blade.; ordrng 1 W11127829 (Condenser fan motor) and 1 W11193484 (Fan blade)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78260
Jim G.
Job Details: 05/26/2022
Customer had software issue with the machine. I assist customer in syncing with device and initiated the update. Used wire tie to secure harness. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Canyon Lake, TX 78070
Jim G.
Job Details: 05/26/2022
I verified a loose kickplate. Used wire tie to secure. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Richard G.
Job Details: 05/26/2022
Customer complaint is that some of the burners arent lighting. Found all of them lighting intermittently. Gas is flowing and igniters are working. Will replace burner heads and caps.; ordrng 1 W11455147 (Burner caps) and 1 W11435630 (Burner head fr fl) and 1 W11435659 (Burner head lr) and 1 W11435657 (Burner head rr)
We serviced a
WHIRLPOOL DRYER
Model LEN2000PW1
Near San Antonio, TX 78251
Jesus C.
Job Details: 05/26/2022
Installed new push to start switch. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch, TX 78070
Douglas H.
Job Details: 05/26/2022
With help removed dryer from atop of unit. Replaced dispenser assembly that found was causing the leak. Unit functioning properly now. No further issues at this point. Put dryer back on top of unit with help from assistant.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fair Oaks Ranch, TX 78006
Garry
Job Details: 05/26/2022
Customer complaint of heating element in DW not working. Found issue to be faulty element. Also noticed missing sound shield on exterior of unit. Ordering 1 Heater (W10518394) and 1 Tub Sound Shield (W10896113) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10896113 (Tub Sound Shield) and 1 W10518394 (Heater)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78254
Richard G.
Job Details: 05/26/2022
Replaced magnetron, transformer, 4 hooks, and diode. Tested unit, working properly. Customer states hood light is also out. Replaced bulb with truck stock. Good to go.; used 1 8206232A (40w bulb) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Spring Branch, TX 78070
Douglas H.
Job Details: 05/26/2022
Customer stated seemed like freezer door not sealing properly. Found that hinge spacers were swapped and the thicker one was on the bottom of the hinge. Removed freezer door and swapped the hinge spacers to resolve the issue. Unit testing good now no further issues at this point. Customer provided proof of purchase unit under 1 year old.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78238
Jay
Job Details: 05/26/2022
Replaced harness. Cleared codes ran calibration and diagnostic. No codes. Unit testing good.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Cibolo, TX 78108
S
Job Details: 05/26/2022
Upon arrival customer stated unit had rust spots on the vent and bottom door of the second oven. Ordering 1 WPW10351279 oven vent, W11455430 bottom oven door, and W10884775 badge to resolve issues. ; ordrng 1 WPW10351279 (Oven vent) and 1 W11455430 (Bottom oven door) and 1 W10884775 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/26/2022
Customer no longer needs service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78264
Daniel
Job Details: 05/26/2022
Upon arrival found no info on entitlement page on unit. Customer states unit was approved for parts and labor through whirlpool but I have no authorization for any approval on my end. Let customer know I can proceed as out or warranty and she would have to pay or she could call whirlpool to have them send us ticket with authorization for parts and labor. Customer stated she will contact whirlpool and get the situation handled with them.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/26/2022
Customer stated upper rack stops missing. Installed new stoppers to resolve the issue. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78253
Richard G.
Job Details: 05/26/2022
Replaced diffuser. tested to complete. Unit is good to go.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2730WS01
Near Kerrville, TX 78028
Drew
Job Details: 05/26/2022
Per claim number scale is needed to verify functionality of racks, scale is a psp item. Ordering scale, rescheduling bracket. No return date as of now due to psp item ; ordrng 1 W10818417 (scale)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near San Antonio, TX 78254
Jay
Job Details: 05/26/2022
Replaced ice maker. Unit testing ok.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC506JSS00
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/26/2022
I filed down the new burner 1/16 of an inch at 45 degrees. The burner now ignites much quicker. This unit is more then fully functional now.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near San Antonio, TX 78254
Jay
Job Details: 05/26/2022
Verified power at wall and to terminal block. Bake element testing good. No fault codes found. Found oven sensor resistance OL replaced sensor. Unit testing good. Customer wants to replace the rack, informed them its not covered by warranty. ordrng 2 WPW10531060 (Rack)s and 1 WPW10289145 (Rack)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430IL00
Near Boerne, TX 78015
Douglas H.
Job Details: 05/26/2022
Last trip found faulty console and electronic control. Removed unit from cabinet with help from assistant. Replaced control and console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/26/2022
I installed W10815669. This unit is now fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS03
Near Boerne, TX 78006
Douglas H.
Job Details: 05/26/2022
Last tech found faulty compressor, confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. Unit began cooling much more efficiently upon testing. Advised customer of 24hr cool down period
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Bulverde, TX 78163
Jim G.
Job Details: 05/26/2022
I replaced control but also found and issue with the wiring harness. Techline helped me find the faulty wiring harness. Drew SR# 7733747969 ; ordrng 1 W11225360 (Main harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bulverde, TX 78163
Jim G.
Job Details: 05/26/2022
I verified a damaged friction pad. Replaced part. Issue is resolved.
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near Fair Oaks Ranch, TX 78006
Douglas H.
Job Details: 05/26/2022
Last trip found faulty burner head for rf and damaged left front orifice holder. Replaced all parts including conversion kit. Unit is functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Bulverde, TX 78163
Jim G.
Job Details: 05/26/2022
I verify a The consumer indicated that the venting tube was damaged. I explained the part Is on back order. I contacted techline Kirt SR# 7733746024 to verify part. Part is OOS. Please contact once part is available. ; ordrng 1 W11599075 (Vent pipe)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE00
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/26/2022
Our customer is e peri ending three problems. The first one is intermittent leaking from the ice chute. I showed and explained how occasionally a ice cube will get stuck the chute and melt. There is not repair for that. Design inconvenience. The other problem is frost in the freezer toward the front. The lip of the freezer door that secures the gasket at the top is defective and does not seal in the gasket. The freezer door and gasket will need to be replaced. The third problem is that the UI readout is very dim and unreadable. This will need to be replaced. Parts ordered need OTL authorization. OOS.; rqstng P&A on 1 LW10547318 (Freezer Door Black) and 1 W10407215 (Gasket Freezer) and 1 W10789392 (Assembly UI Black), states that autho needed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78233
S
Job Details: 05/26/2022
Upon arrival customer stated unit would vibrate. Noticed unit was off balanced. Readjusted legs and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KEMS378SSS04
Near San Antonio, TX 78254
Garry
Job Details: 05/26/2022
Customer complaint of oven misbehaving. Found issue to be faulty bake element. Replaced Bake Element (WPW10207398) to address issue. Reassembled and tested unit. Oven is preheating, cycling, and maintaining temperature well. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78247
S
Job Details: 05/26/2022
Upon arrival customer stated unit would bang while spinning. Tested unit and verified a faulty gear case shaft. Ordering 1 W11454734 gear case to resolve issue. Requesting double labor. ; ordrng 1 W11454734 (Gear case)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78259
S
Job Details: 05/26/2022
Upon arrival customer stated unit would hum loudly and the drum would not spin. Tested unit and verified the issues. Ordering 1 W10396029 motor and W10640709 main harness to resolve issue. ; ordrng 1 W10396029 (Motor) and 1 W10640709 (Main harness)
We serviced a
WHIRLPOOL DRYER
Model n/a
Near San Antonio, TX 78209
S
Job Details: 05/26/2022
Upon arrival customer stated unit would not start. Verified a faulty push to start switch. Ordering 1 WP3398095 push to start switch and thermal fuse WP3392519. ; ordrng 1 WP3398095 (Push to start) and 1 WP3392519 (Thermal fuse)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/26/2022
Installed new interlocks. Unit will not power on. Good supply to control. Will replace control and Ui. ; ordrng 1 W11342846 (Pcba) and 1 W11333816 (Ui)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78254
Jay
Job Details: 05/26/2022
Unit started working before arrival. Ran diagnostic everything checking out fine. Good seal. Normal frost pattern. Normal amp draw and resistance. Good airflow. No faults found.
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/26/2022
Model Number: MAH5500BWW Serial Number: 71760017ZM. Our customers washing machine has been slowly building up with water and they are also having a problem in which the door latch is not securing correctly. Certain times the circuit opens and the unit shuts down. In diagnostics I retrieved 22 20 23 02 error codes. I tried to adjust door for lock. We will not replace the door lock currently. It is working and not likely to help the problem. We need to replace the water valve. ordrng 1 WP22003245 (Water Valve)
We serviced a
SAMSUNG WASHER
Model WF45K6200AZ/A2
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/26/2022
Installed new bellow. No leaks during testing. Job complete.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 05/26/2022
Upon arrival removed unit with helper. Removed top blower and replaced with new. Replaced the acu but on part breakdown there is only one acu, both are needed. Ordering the other acu. Upon removing console found the WiFi mod not present on new control, verified I ordered the correct number. Re ordering console. Unit will power up but the buttons on ui are stuck and doesnt heat properly. Console is OOS. Customer said they will contact Jen air to relay info to them; ordrng 1 W11449114 (Console) and 1 W11448961 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near San Antonio, TX 78244
S
Job Details: 05/26/2022
Upon arrival customer stated when adding detergent to the dispenser the detergent would immediately drain out. Also that the unit would leave wet clothes at the end of a cycle. Tested unit in diagnostic mode and found an error code for the door latch and pressure switch. Removed back panel and checked pressure hose and switch verified faulty hose and switch. Cleared drain trap of build up as well. Cleared error codes and retested unit after installing new door latch. No error codes were produced. Ordering the dispenser assembly and pressure switch and hose. Advised customer per instruct and install that we can not over load the unit and to use less detergent as we were exceeding load and detergent load. Ordering 1 W10774321 handle, W10575334 dispenser, W11178521 name plate, W10448876 pressure sensor, W10575417 pressure switch hose to resolve issue. ; ordrng 1 W10575334 (Dispenser) and 1 W10774321 (Handle) and 1 W11178521 (Name plate) and 1 W10448876 (Pressure sensor) and 1 W10575417 (Pressure switch hose)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78253
Richard G.
Job Details: 05/26/2022
Customer complaint is that the unit squeals when in use. Verified issue. Replaced pulley, wheels,and belt with repair kit. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Adkins, TX 78101
Chris S.
Job Details: 05/26/2022
Customer stated that whole refrigerator had a weird odor. Found odor to be SS leak talked to supervisor Doug and he said to Order dryer for SS repair.; ordrng 1 WPW10463542 (tube) and 1 WPW10143759 (dryer) and 1 WPW10347087 (gasket)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Stockdale, TX 78160
Chris S.
Job Details: 05/26/2022
Customer stated lid was cracked again check hinges everything was good door not sitting right for some reason need authorization for lid; rqstng P&A on 1 W11097645 (top)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78216
Drew
Job Details: 05/26/2022
Upon arrival called tech line spoke with Robert received Sr 7733743955. Did a video chat to visually see what I was seeing. Was told to order a freezer door, because even after aligning the doors the ice bin was still hitting the mullion I had the cover and new ice bin with me but advised against install and just order a new door. On the fridge was told to order a evap due to a tubing issue not allowing fan scroll and cover to sit flush thus making the rails of the middle draw not sit correctly leading to the draw falling each time its opened. Tech line advised against me trying to bend the evap back flush in case it breaks, wants ss tech out with parts. If unable to get to sit right tech line advised to contact them again. Returning cover, ice bin. Scroll was broken so re ordering it, and evap cover was told it was defective and not needed. Was also told to order liner tape and cover the caps under fresh food to prevent future issues. Door and evap are OOS ; ordrng 2 482395 (Liner tape)s and 1 W11465903 (Door) and 1 W11505166 (Rc evap) and 1 WPW10143759 (dryer) and 1 W11504913 (Scroll)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Bigfoot, TX 78005
Jesus C.
Job Details: 05/26/2022
Tested unit. Powers on. Will start cycle then shut off after 2 seconds. Called tech line. Will need new control and Ui. Sr 7733747608. ; ordrng 1 W11406681 (Acu) and 1 W11413566 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW00
Near Von Ormy, TX 78073
Jesus C.
Job Details: 05/26/2022
Installed new evaporator and drier. Recharged unit. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1C
Near San Antonio, TX 78253
Richard G.
Job Details: 05/26/2022
Customer complaint is that the unit is showing F9E1 and will not drain or finish the cycle. Canceled cycle. Entered diagnostics and tried to manually start drain pump. Drain pump did not run. Drain pump wiring had been previously repaired by another tech. Checked drain pump harness, found the repair had failed. Re repaired wire, unit now functioning as designed. Tested to complete. Unit is good to go. Unit is now OOW.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Sutherland Springs, TX 78161
Chris S.
Job Details: 05/26/2022
Replaced heating element per special project. Tested unit everything working properly.
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSP5
Near San Antonio, TX 78218
Chris S.
Job Details: 05/26/2022
Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HB01
Near Universal City, TX 78148
Chris S.
Job Details: 05/26/2022
Replace switches tested burners both printers working as designed no further issues.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS09
Near Converse, TX 78109
Chris S.
Job Details: 05/26/2022
Customer stated blower fan was not working. Found issue to faulty blower fan.; ordrng 1 W11441128 (Blower fan)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KECD807XSS01
Near Helotes, TX 78023
Jay
Job Details: 05/26/2022
Wrong model and serial number. Ordering right parts. ; ordrng 1 WPW10215034 (Infinite switch) and 1 WPW10221529 (Burner rr)
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78232
Douglas H.
Job Details: 05/26/2022
Called Samsung tech support, Spoke with Issac. He said based on findings (4 blinks on inverter) issue is the compressor. Ordering compressor to resolve the issue. 7004955559Part is OTL and oos.; rqstng P&A on 1 NF54K9151AME01 (Compressor), states that autho needed
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Floresville, TX 78114
Daniel
Job Details: 05/26/2022
Customer reported ice maker made 2 good batches of ice and then never made ice again and seemed to never get cool again. Ran unit through manual diagnostic mode and all components passed. Only issue I saw was that evaporator never had any frost when compressor and condenser fan were turned on. Called Techline and we ran through diagnostics again. Once again all components passed except for evaporator frost. Techline stated that it looks like a sealed system issue and to order compressor and evaporator. Ordering parts needed and requesting for sealed system tech on next visit. Sr 7733747184 ; ordrng 1 WPW10605286 (Compressor) and 1 WP2313624 (Evaporator) and 1 W10843121 (Drier)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78240
Garry
Job Details: 05/26/2022
Customer complaint of broken lid latch. Ordering Latch (W11394572) & Bezel (W11545554) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11394572 (Latch)
We serviced a
SAMSUNG WASHER
Model WA45N3050AW/A4
Near Floresville, TX 78114
Daniel
Job Details: 05/26/2022
Customer reported black thin flakes floating every so often when washer filling with water. Customer stated he cleaned out water hoses and found minimal calcium/mineral buildup. I took off actuator and found that the whole bottom side of agitator had a thin coat of the same black flakes that were seen floating in the tub at times. The problem ultimately is a cleaning issue. Customer stated he would thoroughly clean all the flakes/dirt that was caked up under the agitator and then re install it himself. Unit functioning as designed. Issue was with cleaning. Customer should not have any more flakes after unit is properly cleaned.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Floresville, TX 78114
Daniel
Job Details: 05/26/2022
Returned with parts to replace. Installed new fabric softener assembly and bezel. Tested unit. Unit now functioning as designed without any leaking.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jay
Job Details: 05/26/2022
Replaced gasket and installed insulation kit.customer stated top vent trip is starting to gap. Installed pn wp74009014 to remedy.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/26/2022
I received a chat text from BP that our customer will need a 15 minute call ahead because he was at another property with a plumber. I called our customer 5 times to let him know I was 20 minutes out. The call would not go through. I contacted BP to check the number. She called back the phone our customer used to contact her and she had the sam problem. I tried to call a couple more times with no luck. I went to another job to allow our customer enough time to make it home for the time window, I arrived at the home and knocked on the door and rang the door bell. No answer. I called from the door and it was the same problem with the phone number. I time stamped with quick pics. I waited 10 minutes as allowed and I received a call from BP that our customer was on his way and would be here in 5 minutes. I agreed to wait 5 minutes more minutes. F7E1 Basket Speed Fault. I ran automatic test mode and the unit would not agitate and then it drained. I ran manual test mode for agitate and spin. I did not agitate (210) 442-7931 additional number.The shifter was reading open line at the control. I replaced the shifter W10913953 from truck stock and tested. We still have a problem. There is an open in the lower wiring harness. Part ordered. Im ordering some additional parts as a contingency.; ordrng 1 W11448788 (Lower Harness) and 1 W11428524 (Capacitor) and 1 W11170317 (Control) and 1 W10890624 (Motor), used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Robstown, TX 78380
John L.
Job Details: 05/26/2022
F5E3 lid lock faultF2E3 stuck keyF7E1 motor speed faultF0E5 off balance Ran test cycle and unit, unit with a cycle without any issues and no code returned after test was completed. Unit is running as designed at this time.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Floresville, TX 78114
Daniel
Job Details: 05/26/2022
Returned with part to replace. Installed new display. Display now functioning as designed. All buttons and led lights working as they should. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Taft, TX 78390
Michael
Job Details: 05/26/2022
The appliance had a small gap in the gasket on top left corner, no frost build up, used a heat gun to expand the gasket, its making proper seal, no air leaks. There is moisture in both compartments, found gaps in the cabinet on the corners causing warm air to get in. Ordered adhesive to resolve the issue. ; ordrng 1 WP482338 (Adhesive) and 1 212643 (Gum sealer)
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3
Near Floresville, TX 78114
Daniel
Job Details: 05/26/2022
Customer reported dryer occasionally turning off too early before clothes are dry when in normal dry cycle. Customer stated in time dry unit has worked fine. I asked customer what size he was using as loads and he said 2-3 items of clothing at a time. Small loads. I know that if clothes arent hitting the sensors that unit will think clothes are dry and pre maturely power off. Called tech lead to get a second opinion and he agreed that especially if customer is using small loads that unit will power off earlier than normal due to clothes not hitting sensor. He recommended me clean sensors and make sure no lint is stuck around them. Also he recommended that customer use medium-large size loads when in normal dry and to not mix fabrics. Customer didnt agree with my recommendations and got extremely rude. Customer stated he did not want to hear my bologna and that he doesnt know why they didnt send out a Samsung technician. Unit functioning as designed.