Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW0 "Customer complaint was lack of temperature control, poor fill and poor drain. Found water inlet hoses to be on the wrong valves and a slight clog in the drain. Fixed both of those issues. Instructed customer that HE washers only fill 1/4 of the tub. Unit testing good. Customer did not have an email to give as they were not the home owner."
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
ICEMAKER (STANDA KITCHENAID KUID508HPS00 "Checked ice maker found sump pump not working, replaced pump checked operation unit working normal now"
Near Corpus Christi, TX 78418
Adam
Job Details: 11/20/2019
WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for long Phil no fill. Replace valve and harness to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near Port Aransas, TX 78373
Adam
Job Details: 11/20/2019
WASHER WHIRLPOOL WFW5620HW0 Inspection of unit shows no error codes. Customer still has complaint of unit shaking violently. Replace tub and drum assembly stater rotor and dampeners to resolve issue. Have not scheduled return date not all parts show as available. I did inform customer of this issue and advised for her to contact Appliance care within two weeks if she does not have a response from us about installation or an ETA of parts. Job will require helper; ordrng 1 W10916241 (rotor) and 1 W10921087 (stator) and 1 W10921996 (Tub and drum assembly) and 1 W11094464 (DAMPENER)
Near Corpus Christi, TX 78414
John L.
Job Details: 11/20/2019
DRYER MAYTAG MEDB850YW1 "Inspected unit, found issue with door not seating properly making it hard to close. Issue to be with hinges and screws,those must be replaced to resolve. Also outlet grill has broken loose, this is causing some clothing to bind up within drum, replace to resolve this issue. Found issue with roller shafts on front of unit as well as bad rollers, damaging seal on drum. These will need to be replaced as well.; rqstng P&A on 1 3387223 (electroid) and 2 3387230 (screw)s and 1 3394985 (lint screen housing) and 8 342055 (screw)s and 1 8544723 (grill-out) and 1 W10116344 (drum felt seal) and 2 W10249708 (hinge)s and 2 W10314171 (drum support roller)s and 2 W10359271 (support roller shaft)s"
Near Victoria, TX 77905
Michael
Job Details: 11/20/2019
WASHER MAYTAG MVWC416FW0 "The customer was washing a blanket and when the blanket was being rearranged, the agitator broke off including the fabric dispenser with the bolt still screwed into the gearcase. Ordered parts to resolve issue ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W10836692 (agitator) and 1 W10846191 (washplate) and 1 W11035747 (gearcase) and 1 W11205050 (dispenser)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
WASHER MAYTAG MVWB765FW3 Customer stated that the water is coming in at the wrong temperature. Found issue to be that the hoses were connected improperly. Swapped to correct water inlet and unit is testing good now. Yes to survey.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE525S0HV0 Replaced control. Preheated oven to 350 degrees. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/20/2019
DISHWASHER WHIRLPOOL MDB8751AWW Checked dishwasher ran light wash cycle to duplicate discrepancy unable to duplicate. Ran diagnostics field test with no issues. Dishwasher working as designed. Job complete.
Near Port Aransas, TX 78373
Adam
Job Details: 11/20/2019
WASHER WHIRLPOOL MVWB835DW4 Inspection of unit shows error code for long fill no fill. Replaced water valve to resolve issue.; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the issue was the unit was not receiving water. Water was turned off under the sink. Unit functioning normally at this time.
Near Victoria, TX 77904
Michael
Job Details: 11/20/2019
DRYER MAYTAG MEDB765FW0 "Error code F4E4, checked breaker and voltage at the outlet and power, all checks out. Ordered parts to resolve issue and motor just in case; ordrng 1 279973 (cutoff-tml) and 1 WP3387747 (element) and 1 WPW10508324 (motor-drve)"
Near Rockport, TX 78382
John L.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Inspected unit, found issue with ice door not making proper seal allowing air to enter and fuse ice. Also chute has been damaged and ice bin will not sit properly. Replace components to resolve this issue.; rqstng P&A on 1 W10696704 (door-ice) and 1 W10793257 (plate) and 1 W10889235 (door-ice) and 1 W10903434 (ice-contnr)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found issue to be ice blocking the water inlet at the icemaker assembly. Used the steam gun to defrost the ice and manually tested the icemaker. Unit tested good now with no further issues.
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS1 "Checked ice maker ran unit, found everything working just needs cleaning, maintenance will clean unit"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2019
WASHER MAYTAG MVWC400XW4 Ran diagnostic testing found issue to be locked up gear. Gave customer quote 567.00. For parts and labor. Customer did not want proceed with repair due to cost. Collected service call
Near Corpus Christi, TX 78404
Adam
Job Details: 11/20/2019
DISHWASHER MAYTAG MDB6701AWQ Inspection of unit shows latch assembly not engaging. Replace latch to resolve issue; ordrng 1 99003347 (latch assembly)
Near Fredericksburg, TX 78624
Sherman
Job Details: 11/20/2019
MICROWAVE OVEN KITCHENAID KBMS1454BSS0 Replaced inlet cover. No further issues at this point. Yes to survey and leave behind. Collected parts and labor.
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2019
REFRIGERATOR JENNAIR JFC2089HES Found the unit to have a bad water filter. Unit is getting 120 to valve and once filter was cleaned out some it started to push out water from dispenser. Charging service call on other job for dishwasher.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 "Customer complaint is that all lights were blinking and that the tub was not turning during wash cycle. Entered diagnostics and found error codes F5E3 lid unlock fault, F7E1 basket speed fault. Cleared faults and ran unit through automatic test, motor agitation step failed, motor spin test failed. Received error code F7E1 again. Checked motor and gearcase. Gearcase is spraying out oil and caused the belt to slip off. Informed customer off issue and that the gearcase is not covered under the 10 year warranty. Unit is now running but the customer will need to either get a gearcase in the future or buy a new machine. Quoted customer cost of parts. Collected service call and diagnosis fee."
Near San Antonio, TX 78250
Richard G.
Job Details: 11/20/2019
DRYER MAYTAG MEDC465HW0 "Customer complaint is that the dryer will heat but clothes do not get dry. Customer has had the vent blown out, and shortened the hose as short as possible. Found heater to be bad, not putting out enough heat. Replaced heater element and thermal cutoff with truckstock. Tested to complete. Unit is good to go.; used 1 279816 (CUTOFF-TML), and 1 279838 (ELEMENT) from stock"
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW8040DW4 "Customer said when she runs mixed cycle it makes a grinding noise, but all other choices work fine. Ran a calibration on unit and then a automatic test cycle. No codes stored besides F0E3 overload. Test passed in diagnostics. Nothing out of the norm. No noise found."
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED7300XW0 Checked dryer found unit noisy found bad rollers replaced with kit checked operation unit working properly now. Customer to call in credit card; used 1 4392067 (REPAIR) from stock
Near Corpus Christi, TX 78408
Adam
Job Details: 11/20/2019
REFRIGERATOR MAYTAG MRT118FFFE04 Inspection of unit shows large amounts of ice on back of freezer compartments. Replace harness wire fan motor and control to resolve issue.; ordrng 1 2315539 (fan motor) and 1 W10637660 (harns-wire) and 1 W11207398 (CONTROL )
Near Max Meadows, VA 24360
Uriah B.
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 F0E5F7E7F0E2Unit will not reach target rpm. Needs gearcase and sensor. ; ordrng 1 W10913953 (actuator) and 1 W11035751 (gearcase)
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
VENTHOODS WHIRLPOOL UXT5236BDS1 "Customer complaint was unit not venting properly upon arrival tech noticed foil tape on top hood, took tape off and see the plate bent. turned fan on, that’s where the air was coming back from Tried to fix the plate that was there but can’t and can’t order part. Plate is bent from installation. Advised customer to contact builder."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Defrost setting was not in right settings. Put defrost setting correctly
Near Wytheville, VA 24382
Uriah B.
Job Details: 11/20/2019
RANGE AMANA AER6303MFB2 Surface rust on inside of both side panels. Would need both side panels if approved. Could only find one side panel on parts list.; ordrng 1 WPW10162245 (panel-side)
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
MICROWAVE OVEN WHIRLPOOL UMC5225GZ0 "Checked microwave found unit dead nothing working, pulled and checked fuse found ok checked power found unit not getting 110 volts checked breaker found kicked reset breaker and checked operation unit working normal now"
Near Blacksburg, VA 24060
Chris S.
Job Details: 11/20/2019
DRYER SAMSUNG DV365ETBGWR/A3 Heating element is checking open. Will replace element. ; ordrng 1 DC47-00019A (element)
Near Roanoke, VA 24014
Uriah B.
Job Details: 11/20/2019
WASHER MAYTAG MVWC416FW1 F2E1F1E1F1E2Unit would not obey any commands upon arrival. Reset unit. Recalibrated. Ran auto test cycle. All checked ok. Ran normal cycle to see if it would behave. Unit quit while still filling. Code F1E2 came back. Needs control board. ; ordrng 1 W11162436 (cntrl-elec)
Near Cave Spring, VA 24018
Chris S.
Job Details: 11/20/2019
REFRIGERATOR MAYTAG MFT2772HEZ00 The freezer led is getting voltage but isn’t turning on. ; ordrng 1 W11205083 (module)
Near San Antonio, TX 78258
L
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Issue was refrigerator leaking water. Found drain to be frozen. Making water leak through front of the unit. Steam the drain. Water now draining. No more issues. Job complete.
Near Bent Mountain, VA 24059
Chris S.
Job Details: 11/20/2019
OVEN WHIRLPOOL WFE540H0ES0 Bake element checks open. Will replace. ; ordrng 1 W10779716 (elmnt-bake)
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2019
WASHER MAYTAG MVWB835DW3 Customer stated the issue is the unit makes noise during spin cycle. Could not duplicate squealing. No error codes in diagnostics and unit passed automatic test cycle. Customer to call if issue persists.
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is unit will shake while washing large blankets. Tested washer. F0E5 error code. Cleared error code. Ran calibration. No issues during testing. Called techline. There are no functional issues with washer. Issue is a loading and usage. Performed customer instruct. Job complete. Sr 7726428940Called CXC to document there are no issues. sr 7726414573
Near Universal City, TX 78148
Devon F.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit oven did not work replaced unit control board unit is operating as designed.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/20/2019
WASHER ROPER RTW4516FW0 Checked washer found no error codes upon entering diagnostics. Ran automatic test with no issues. Unit working as designed. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE505W0HZ1 Replaced control. Issue resolved.
Near Victoria, TX 77905
Michael
Job Details: 11/20/2019
DRYER MAYTAG MEDC215EW1 "The customer said he was told we could take a look at the dryer while we were there. Called and spoke with Becky to see if there’s an authorization for Dyer as well, no authorization. Advised the customer of service call, P&L fees, was not happy about that and chose not to have it worked on."
Near Corpus Christi, TX 78404
Adam
Job Details: 11/20/2019
RANGE AMANA ACR4303MFW3 Installed component tested unit issue resolved
Near Portland, TX 78374
John L.
Job Details: 11/20/2019
OVEN KITCHEN AID KOSE507ESS03 "Installed component, tested unit. Unit is now heating. Issue has been resolved."
Near Bloomington, TX 77951
Michael
Job Details: 11/20/2019
WASHER MAYTAG MVWC465HW2 "Error code F8E1, cleared error code, checked inlet valve, valve is working properly. Calibrated and performed a diagnostics test, completed with no issues. User error, showed customer how to operate the appliance"
Near Sinton, TX 78387
John L.
Job Details: 11/20/2019
WASHER MAYTAG MVWC565FW1 "F8E1 long fill, checked valves for obstructions. Customer had recently had work done on piping, pvc shavings as well as glue stands clogged screen. Removed all debris, tested. Unit working as should. Issue resolved."
Near Victoria, TX 77904
John L.
Job Details: 11/20/2019
REFRIGERATOR KITCHEN AID KSSC48QMS01 "Inspected unit, found a connector not seated and locked in place to inverter box. Made connection, compressor powered on. Checked for pressures, normal Freon pressures. Issue resolved."
Near Victoria, TX 77904
Michael
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE505W0HW1 "There is too much damage, Per RTM, will cost more than what it is worth, will ask for credit on this appliance."
Near Odem, TX 78370
John L.
Job Details: 11/20/2019
RANGE AMANA ACR4303MFB3 "Installed control, issue resolved."
Near Roanoke, VA 24012
Uriah B.
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW5000DW1 F8E1Cold water valve not operating. Replaced inlet valve with stock. ; used 1 W11210459 (VALVE.) from stock
Near Salem, VA 24153
Chris S.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED6620HC0 The drive motor clip had come off. Causing the fan to rub the frame being very noisy. I reinstalled the motor clip and secured wire harness with wire tie. All operations check ok. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Roanoke, VA 24018
Chris S.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 I installed the icemaker. All operations check ok.
Near Cave Spring, VA 24018
Chris S.
Job Details: 11/20/2019
TRIO CD KITCHENAID KRFC300ESS01 There was a ticking sound from behind the unit. I removed all loose tape and tags from the back of the unit. All operations check ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KSRA22CNSS01 Replaced sensor. Went through cycle and filled with water. All checks ok at this time.
Near Cave Spring, VA 24018
Chris S.
Job Details: 11/20/2019
COMPACTOR WHIR n/a The bin latch was very tight and costumer was unable to open it when the bin was full. I lubricated the bin latch with grease. It then functioned freely. All operations check ok.
Near Elliston, VA 24087
Uriah B.
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW4800BQ1 Replaced inlet valve. Ran calibration. Ran auto test. All checks ok at this time.
Near Roanoke, VA 24019
Chris S.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Installed the compressor,evaporator and drier. Charged unit with 5.5 oz of 134A. All operations check ok."
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/20/2019
FREEZER WHIRLPOOL WRF767SDHZ00 Replaced fill tube. Ran harvest cycle and filled with water. All checks ok at this time.
Near Pearisburg, VA 24134
Chris S.
Job Details: 11/20/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 the wash pump was getting 50 volts and not running. The diverted valve was running constantly. I installed the pump and motor. I checked operation. All operations check ok. ; pckd up 1 W11087376 (pump&motor)
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced listed parts, due too E2 error code, and fan not running with 14dcv to fan, tested unit operation checks ok"
Near Hot Springs, AR 71913
Doug M.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Inspected unit for not making ice,found fill tube had a little ice in line not allowing for fill,removed ice jam,tested temps found 34 degrees in fresh food section,-5 in freezer section turn temp up to prevent line from freezing,icemaker did fill,operation checks ok"
Near Hot Springs, AR 71901
Doug M.
Job Details: 11/20/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced wire harness due to broken/damaged wires,tested unit operation checks ok"
Near Lake Hamilton Township, AR 71913
Doug M.
Job Details: 11/20/2019
RANGE WHIRLPOOL GGE350LWS00 "Replaced left burner switch and left element due to only working on high and not cycling,tested unit operation checks ok"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 11/19/2019
RANGE WHIRLPOOL WFE550S0HZ1 Needs left rear element and control board. ; ordrng 1 W11171119 (elmnt-surf) and 1 W11295998 (cntrl-elec) and 1 WP3149404 (switch-inf)
Near Alice, TX 78332
Adam
Job Details: 11/19/2019
WASHER WHIRLPOOL WTW4855HW1 Inspection of unit shows error code for water valve. Replace valve to resolve issue. There is a slight squeal very quiet almost unheard at beginning of spin cycle. Replace drive pulley belt actuator and capacitor to resolve noise.; ordrng 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W11025984 (valve)
Near Alice, TX 78332
Adam
Job Details: 11/19/2019
REFRIGERATOR AMANA ASD2522WRW04 Inspection of unit shows icemaker dripping water into ice been causing ice build up when customer goes to dispense ice auger busts the plastic for the ice bin. Replace icemaker and ice bin to resolve issue. Job will need authorization; rqstng P&A on 1 W10312300 (ice-contnr) and 1 w10190966 (icemaker)
Near Corpus Christi, TX 78411
John L.
Job Details: 11/19/2019
DISHWASHER MAYTAG MDB4949SDE3 "Inspected unit, found a crack in pump causing leak. Replace to resolve.; ordrng 1 W10545278 (drain hose) and 1 WPW10591570 (pump&motor)"
Near Corpus Christi, TX 78413
Adam
Job Details: 11/19/2019
RANGE WHIRLPOOL WFE540H0ES2 Called customer while in route to location customer states they will not have anyone available at the home. Customer would like to reschedule appointment for the 20th Wednesday.; schdld next appmnt for 11/20 WED !
Near Sinton, TX 78387
John L.
Job Details: 11/19/2019
WASHER AMANA NTW4516FW2 "Ran diagnostics, no codes pulled. Ran recalibration, then ran unit on auto test cycle. Unit went through cycle did notice a sound coming from underneath. Found oil residue from gearcase. Replace to resolve this.; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)"
Near Radford, VA 24141
Uriah B.
Job Details: 11/19/2019
OVEN JENN-AIR JJW2430DP01 Checked probe reading in diagnostic and reads about the same as the oven sensor at 24celcius.
Near Hollins, VA 24019
Uriah B.
Job Details: 11/19/2019
WASHER WHIRLPOOL WTW8500DC2 F7E9F0E3F8E6F2E1Reset unit. Checked wire connections. Checked lid lock operation. Some wear on the drain pan indicated the basket had dropped and was rubbing the motor on the pan. Ran auto test cycle. Secured the drain with tie. All checks ok. ; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24017
Uriah B.
Job Details: 11/19/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Found all operations working properly. Unplugged and reset unit. All checks ok at this time. Siliconed the upper left corner of freezer compartment. ; used 1 8201711 (ADHESIVE) from stock
Near Kingsville, TX 78363
Adam
Job Details: 11/19/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ Customer complaint of pantry drawer wire exposed. After inspecting unit it was determined that evaporator motor for freezer compartment was not working causing ice and water to build up and bottom of fridge compartment which in turn froze the pantry wire in place. Replace thermistor and motor evaporator fan to resolve issue; ordrng 1 W10280385 (thermistor) and 1 W10728094 (motor-evap)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/19/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Reset unit. Freezer had good temps. Checked icemaker and found it went through harvest. Cx to observe further. If callback preorder icemaker.
Near San Antonio, TX 78247
Jim G.
Job Details: 11/19/2019
DRYER WHIRLPOOL WED5620HW0 UI replaced and wire harness replacement was not successful. Voltage indicates issue with control board. Diagnosis confirmed by techline. I spoke to Kathy Sr# 7726407962. ; ordrng 1 W11331275 (CONTROL)
Near Port Lavaca, TX 77979
Michael
Job Details: 11/19/2019
WASHER MAYTAG MVWC565FW1 "No error codes on arrival, calibrated and performed a diagnostics test, completed with no issues. Found the drain tied into a long 1 inch hose and tightened with a metal hose clamp not allowing it to create a vacuum to allow the water to drain out fast enough, showed the maintenance guy how to use the washer, customer will make corrections. The appliance is working normal"
Near San Antonio, TX 78223
Steven G.
Job Details: 11/19/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Checked dishwasher found dishes are wet not heating, ordered thermostat ; ordrng 1 W10195091 (thermostat)"
Near Corpus Christi, TX 78414
John L.
Job Details: 11/19/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Installed valve, issue resolved."
Near Taft, TX 78390
John L.
Job Details: 11/19/2019
DRYER MAYTAG MEDX655DW1 "Inspected unit, found a short in wiring to be cause of smoke and fire. Took a picture on SD-Mobile of wiring harness. Harness would need to be replaced to resolve this issue. Part W10640711"
Near Victoria, TX 77904
Michael
Job Details: 11/19/2019
WASHER WHIRLPOOL WFW6620HW0 "The customer called and said she was having an issue with the lid lock, Amanda sent me a work order. F5E3 error code on arrival, unplugged the appliance and harness connection to the lid lid lock, also removed the UI and unplugged the harness connection. Plugged everything back in, cleared error code and performed a quick test cycle, completed with no issues or error codes., the appliance is working normal. I had the customer start a wash cycle, started with no issues."
Near San Antonio, TX 78253
Richard G.
Job Details: 11/19/2019
WASHER MAYTAG MVWC465HW2 "Customer tried to call after getting the robocall, but office was closed. Customer needs more advance notice. Worked out with customer to come back tomorrow morning keeping parts and rescheduling for tomorrow.; schdld next appmnt for 11/19 TUE 8 am"
Near Sinton, TX 78387
John L.
Job Details: 11/19/2019
WASHER MAYTAG MVWB765FW1 "F3E2 inlet temperature, F0E4 limited spin, F6E2 UI to ACU, Unable to run test on valves, controls keep erroring out. Tested components for issues could not find any. Replace control to resolve issue. Customer will not repair."
Near Bishop, TX 78343
Adam
Job Details: 11/19/2019
DRYER WHIRLPOOL WED85HEFW2 Install components cleaned roller support wheels. All noise that is made during operation are normal operating sounds
Near San Antonio, TX 78255
Colton B.
Job Details: 11/19/2019
REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue was a slow closing door. Tried to replace door but it was screwed into bottom hinge. Did not feel comfortable going through with the repair unless I had another tech present to line up door and perform repair. Also no lights in freezer. Discovered light module burned out. Ordering a new one to resolve that issue. Trying to get all of that with a helper tech scheduled for later this week. ; ordrng 1 W10908166 (module)
Near Bishop, TX 78343
Adam
Job Details: 11/19/2019
WASHER WHIRLPOOL WFW85HEFW1 Install components. Was able to run complete heavy duty cycle while working on other Appliance no water leak issue resolved
Near Boerne, TX 78006
Colton B.
Job Details: 11/19/2019
BEVERAGE CENTER KITCHEN AID KUWR204ES800 Issue is a loud rattling noise coming from unit. Could not replicate noise however customer had a video. Judging by the amount of noise mad and the frequency at which it happens I believe it to be a loud compressor in high speed. All fans are checking good and quiet. No loud rattling noise observed outside of customer video. Nothing on door feels loose. Ordering a new compressor and returning. Gate code is #8400. ; ordrng 1 8201787 (compressor)
Near Corpus Christi, TX 78410
John L.
Job Details: 11/19/2019
RANGE WHIRLPOOL RS696PXBB2 "Inspected unit, has F1 error control has gone bad. Part is no longer available. Unit cannot be repaired."
Near Boerne, TX 78006
Colton B.
Job Details: 11/19/2019
DISHWASHER KITCHENAID KDTM704ESS0 "Issue was a leaky dishwasher. Unit was unloved. Leveled unit and appeared to resolve leak. However while testing I noticed wet insulation on the middle part of door. Appearing to Indicate that unit needs new lower door sea. Talked to customer warranty. Customer states that they should still be under warranty because the issue is the same as previous visit. Passing issue to AE to see what can be done.; ordrng 1 W10909089 (lower seal,bottom)"
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/19/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Changed interlock. Door operating properly. Unit now not powering on. Control not accepting input. Ordered ACU and UI; ordrng 1 W11032363 (ACU) and 1 W11044688 (UI)
Near San Antonio, TX 78239
S. L.
Job Details: 11/19/2019
WASHER MAYTAG MVWC565FW1 "Ran diagnostics found F5 E1 clicking is from control not detecting lid lock intermittently, tested lock manually this was good and ran in normal cycle found on spin cycle the lid will lock as well. Found in stand by mode lid lock still energized from main control. Replaced control calibrated ran service cycle and monitored unit in stand by all operations normal. Advised of survey and paper."
Near San Antonio, TX 78244
S. L.
Job Details: 11/19/2019
RANGE WHIRLPOOL WFC150M0EB3 Removed rear panel replaced control preheated and tested surface burners all operations normal advised of survey and paper.
Near San Antonio, TX 78221
Steven G.
Job Details: 11/19/2019
REFRIGERATOR WHIRLPOOL GD5RHAXNT01 "Checked refrigerator after adding dye drier found freon leak in freezer evaporator, replaced evaporator, vacuumed and charged unit everything checks ok."
Near Olmos Park, TX 78212
Steven G.
Job Details: 11/19/2019
REFRIGERATOR KITCHEN AID KRFC300ESS01 Checked refrigerator found ice buildup on both air baffles in refrigerator section clear ice and adjusted freezer door checked operation unit working normal at this time customer to watch and call back.
Near San Antonio, TX 78209
Steven G.
Job Details: 11/19/2019
WASHER MAYTAG MVWB765FW0 Checked washer removed sheet ran unit everything checks ok at this time customer to watch and call if any problems
Near Boerne, TX 78006
Colton B.
Job Details: 11/19/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was a leaking refrigerator. Finding issue to be dispenser tube is broken inside the door, need to order another one to resolve. Ice maker tube is working as intended. Customer not home for diagnosis. Called and left vm letting him know my findings and that I’m scheduling Friday as the day for return. ; ordrng 1 WPW10386778 (tube-water)"
Near San Antonio, TX 78229
Steven G.
Job Details: 11/19/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Checked refrigerator found evaporator lost some frost since here two weeks ago went over unit with black light did not find a leak anywhere, checked pressures found compressor side minus 14 and dyer side 63 called tech talked to JK advised him to what was going on RS7726412984, Whirlpool to change out unit"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/19/2019
MICROWAVE OVEN WHIRLPOOL WML55011HS2 "client has been experiencing intermittent times of the top of the led display blacking out or dimming. Also upper characters are sometimes not initiated when required. On occasion the circuit. Is not closing and running the microwave. I was able to replicate this once. Checked outlet. It is fine. Ran diagnostics, model number did not display when the door was open on step 4. The hood fan kept coming on during a component test in diagnostics. For example, pressed 03 for hood light and fan came on. Pressed 09 for turntable and hood fan came on. We will need a main control board and I have ordered additional parts as a contingency and will return to vendor if not needed.; ordrng 1 W11083284 (plate) and 1 W11127047 (cntrl-elec) and 1 W11129648 (cntrl-elec) and 1 W11133799 (cntrl-elec) and 1 W11206156 (panl-cntrl) and 1 W11255493 (interlock)"
Near Boerne, TX 78015
Douglas H.
Job Details: 11/19/2019
REFRIGERATOR JENN-AIR JS42CSDBDA "Unit not cooling properly, finding issue to be failing compressor. Per JA on this style replace all SS components. Quoted 1569.63 fo labor. SS parts still covered per Sb web. Compressor and compressor showing as discontinued. ; rqstng P&A on 1 12001966 (COMPRESSOR ) and 1 67001338 (CONDENSER ) and 1 67002142 (EVAPORATOR ) and 1 WPW10414477 (exchanger), states that autho needed"
Near San Antonio, TX 78233
Steven G.
Job Details: 11/19/2019
WASHER MAYTAG MVWB855DC3 Checked washer found sheet stuck under agitator found bolt to wash plate loose causing plate to not sit flush added lock tight and tightened bolt ran test cycle everything checks out ok now.
Near Converse, TX 78109
Steven G.
Job Details: 11/19/2019
REFRIGERATOR AMANA ASI2575GRS01 Checked refrigerator found water dispenser would drip every now and than added connector in place of coupler everything checks ok at this time ; used 1 8201815 (CONNECTOR) from stock
Near Saint Hedwig, TX 78152
S. L.
Job Details: 11/19/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed HV board and UI for crisper drawer. Tested unit lights working and compressor and fans came on all operations normal. Returning defective parts since they fall under 1 year parts warranty per office notes service fee and labor only. SG was out Sept 2018 call back dispatch was from June 2018 parts covered. collected for svc fee and labor with tax. Advised of survey and paper.
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/19/2019
ICEMAKER (STANDA JENNAIR n/a On call ahead customer stated didn’t have filter. Asked us to order it and rescheduled. ; ordrng 1 F2WC9I1 (filter) and 1 W11179302 (aff ice ma)