Near San Antonio, TX 78252
Jesus C.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFE510S0HB1 Tested range. Burners not working. Bake and broil not working. Found terminal block is damaged. Replaced terminal block. All functions are working. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near , TX 78245
Richard G.
Job Details: 11/22/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Called tech line, spoke with Adrien. Tested ohms at blower, grey to white showing open, and black/grey to white showing 21 ohms. Per Techline, both should be reading 15-23 ohms. Tested new blower, grey to white showing open again, black/grey to white showing 22 ohms. Tested blower that was shipped to customer’s home, grey to white shows open, and black/grey to white shows 21 ohms. Replaced upper blower, lower blower, and control. Lower blower working fine, upper blower not working. Replaced upper blower with old lower blower. Tested good. Need to order another blower to replace the upper one.; used 2 W11248652 (BLOWER), and 1 W11261167 (CONTROL) from stock"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/22/2019
RANGE AMANA AER6303MFS2 Previous tech damaged the door trim and did not replace it. Ordering new parts to resolve issue.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door)
Near Port Aransas, TX 78373
John L.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Spoke with customer, explained that they would have to cover cost of parts labor required for repair. Customer was not happy was under the impression that job was going to be covered by warranty. Explain to customer that they would need to call Whirlpool support to see if they will cover unit. Customer extremely upset that no one told them of possible charges. Service denied"
Near Rockport, TX 78382
John L.
Job Details: 11/22/2019
ICEMAKER KITCHENAID KUIX305ESS2 "Installed components, powered unit on. Unit is now functioning. Issue resolved."
Near San Antonio, TX 78232
Devon F.
Job Details: 11/22/2019
RANGE KITCHEN AID KESS907SSS Customer complaint was unit door would not open last visit tech line diagnose bad thermistor in front this visit brought wire jumpers to help with diagnostics found out that thermistor in the back is the one that is faulty ordering new dermal fix to resolve issue.; ordrng 1 WP9759242 (thrmst-fix)
Near San Antonio, TX 78253
Christian G.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Issue stated by customer: ice maker intermittently working, stopped working last week completely. Ran refrigerator through diagnostic tests. Water dispenser dispenser water, ice maker does not call for water. Ordering ice maker.; ordrng 1 WPW10300024 (icemaker)"
Near Taft, TX 78390
John L.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Installed components, but unit still not powering. Checked voltage and found issue with voltage. Getting 120 off of each leg, not allowing to power properly. Issue is within home. Unit should be fine after issue taken."
Near Falfurrias, TX 78355
Adam
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW8040DW0 Inspection of unit shows error codes for long fill no fill as well as stuck button. Replace water valve to resolve issue.; ordrng 1 W10631226 (harns-wire) and 1 W10758829 (valve)
Near Concepcion, TX 78349
Adam
Job Details: 11/22/2019
WASHER MAYTAG MVWB865GW0 Inspection of unit shows no error codes. Independent and manual testing of the unit shows lid lock not engaging. Replace lid lock from truck stock issue resolved. Calibrated unit and ran verification cycle; used 1 W10787878 (Latch assembly) from stock
Near Port Aransas, TX 78373
John L.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Installed components, tested. Issue still remains. Upon further inspection found issue to be with wiring at base of door. Wires have split which is causing issues, took a picture of broken wiring. Door will need to be replaced to resolve this issue.; rqstng P&A on 1 W10691266 (dor-fip)"
Near San Diego, TX 78384
Adam
Job Details: 11/22/2019
WASHER ROPER RTW4516FW2 Inspection of unit shows error code for Stuck button and basket speed fault. After inspection unit I have determined that customer is using too much soap causing basket not to fully spin clothes out. Explain to customer to run unit empty for one to two cycles to flush out excess soap. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW7000DW3 "F7E9 error code, cleared error code and tested the inlet valve, It’s working normal. Calibrated and performed a diagnostics test, completed with no error codes. I had the customer put in a load and showed how to set it on deep wash for more water, he said it’s been the most water he’s seen since he got the washer. The appliance is working normal, advised the customer to read up on the user care guide"
Near Victoria, TX 77905
Michael
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW5000DW3 "F8E1 error code, inlet valve is working properly, the drain hose was too far in the drain line not allowing the water to drain properly. Cut off excess hose and put hose back into the drain line. Calibrated and performed a diagnostics test, the water is draining properly and appliance is working normal"
Near Portland, TX 78374
John L.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit, could not get icemaker to turn. Icemaker not getting power. Tested for power at connector from icemaker harness. Power is going to icemaker but not reaching icemaker. Replace harness and icemaker to resolve.; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire) and 1 W10913947 (valve)"
Near Kingsville, TX 78363
Adam
Job Details: 11/22/2019
DRYER WHIRLPOOL WED7300DW Inspection of unit shows dryer is getting proper voltage but poor ventilation causing long dry times. Advise customer to replace or clean out vent hose as well as venting for home. Issue resolved
Near Hollins, VA 24019
Uriah B.
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW8500DC2 Cx not ok with service charge to remove drain pan and raise legs
Near Corpus Christi, TX 78408
Adam
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Unable to open freezer compartment there is so much frost built up inside and around freezer door I was unable to access freezer compartment. Advise customer to manually defrost units and set a return date with components I feel are most likely cause of ice build up. Thermistor door seal and evaporator Motor; ordrng 1 W10280385 (thermistor) and 1 W10587578 (gasket-fip) and 1 W10728094 (motor-evap)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW5090JW0 Replaced timer. Ran normal cycle as test. All checks ok at this time.
Near Roanoke, VA 24017
Uriah B.
Job Details: 11/22/2019
WASHER ROPER RTW4641BQ1 Checked all wire harness connections. Checked all component operation. Ran test cycle and calibration cycle. All checks ok. Secured drain line. ; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24016
Uriah B.
Job Details: 11/22/2019
WASHER WHIRLPOOL CAE2745FQ0 Cx does not want to pay diagnose. Did pay for previous visit.
Near Roanoke, VA 24019
Uriah B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Found freezer module out completely and fridge side very dim. Disconnected and reconnected freezer module and everything came back full power. Cx to observe for a bit longer. Will order freezer led module before coming out again if callback. 57.26; pckd up 1 W10515057 (light board)
Near Victoria, TX 77904
Michael
Job Details: 11/22/2019
MICROWAVE WHIRLPOOL UMV1160CW7 "The appliance is operating and heating normal. Crack on bottom left of the MV door, ordered part and rescheduled customer ; ordrng 1 W10686516 (door/mw) and 1 W11252182 (ring-turn) and 1 W11367904 (TURNTABLE )"
Near Hollins, VA 24019
Uriah B.
Job Details: 11/22/2019
MICROWAVE MAYTAG MMV4205DS1 "Found unit not closing door properly. Checked switches, checked cams. Cams were pushed back into the wrong position. Went in and corrected the cams. Reset unit. Switches still good. All checks ok."
Near Daleville, VA 24083
Uriah B.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 F2e1Checked wiring connections. Checked error codes in diagnostic. Reset unit. Ran auto test. All operations checked ok in diagnostic.
Near Universal City, TX 78148
S. L.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Parts that were ordered were not delivered to my storage spoke to CS he advised to order the gaskets and adhesive again. Spoke to customer she was not happy about this apologized and advised we will have to reschedule.; ordrng 2 W10355591 (gasket-fip)s and 1 WP482338 (adhesive)
Near San Antonio, TX 78233
Devon F.
Job Details: 11/20/2019
DISHWASHER MAYTAG MDB4949SHZ0 Customer complaint was unit leaking took unit out dishwasher section no leaks put unit back unit leaking from sides ordering new gasket and door seal to resolve issue. 2106362209 customer number stated to call before arrival.; ordrng 1 W10864081 (gasket) and 1 WPW10195007 (cont panel seal)
Near , TX 78015
Colton B.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFG505M0BS3 "Middle spark igniter is not sparking. Issue is bad spark module, returning to install.; schdld next appmnt for 11/21 THU !"
Near Center Point, TX 78010
Sherman
Job Details: 11/20/2019
COOKTOP GAS JENN-AIR JGD3536WS01 Found faulty igniter. Ordered parts to resolve issues. Collected sc labor and parts. ; ordrng 1 WP74009336 (IGNITER STOVE TOP)
Near Center Point, TX 78010
Sherman
Job Details: 11/20/2019
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Ran diagnostics on unit upon arrival. No error codes. Called tech line. Spoke with Steve. SR#-7726423169. Steve said check voltage from L1 to neutral when lights flickering and if voltage is under 110 volts it’s an electrical issue. Pulled unit checked voltage from L1 to neutral. Voltage is good. Did check while lights were flickering. Ordered parts to resolve issues. ; ordrng 1 W11179310 (CONTROL BOARD )
Near San Antonio, TX 78231
Steven G.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Checked refrigerator found argur motor not working, ordered parts.; ordrng 1 W10347114 (shaft) and 1 W10833801 (fan) and 1 W11185741 (ARGUR MOTOR)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
WASHER MAYTAG MVWB865GC0 JC SR# 7726423500. Appears something was lodged between outer tub and spin basket. It has moved to drain pump and will require a pump replacement. ; ordrng 1 W10876600 (drain pump)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
COOKTOP GAS JENN-AIR JGCP548HL00 No helper scheduled. Rescheduled. ; schdld next appmnt for 11/21 THU 8-10
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/20/2019
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Issue is that the oven takes forever to preheat. Checked oven using thermometer and found this to be the case. My probe read 104 while the sensor in diagnostics mode was reading 165. Ordering new sensor and control board to resolve issue. Scheduling for Saturday.1971; ordrng 1 W10859573 (sensor) and 1 W11179310 (cntrl-elec)
Near Kerrville, TX 78028
Sherman
Job Details: 11/20/2019
ICEMAKER (STANDA KITCHENAID KUIC15PRXS2 Found faulty bin thermostat. Ordered parts to resolve issues. Collected service call on both jobs at address. ; ordrng 1 WP2313633 (BIN THERMOSTAT )
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/20/2019
WASHER MAYTAG MVWB725BW0 "Checked washer found hose to recirculating pump with a hole. Ordering recirculating pump hose and drain pump hose.; ordrng 1 8182767 (hose drain,pump) and 1 8182769 (hose)"
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer complaint was unit not cooling in fridge took evap cover off see whole evap frozen defrost to test thermistor, thermistor passed. called tech line they suggested I follow service pointer W11092686D move and reposition thermistor to stop evap from freezing over. U it is operating properly as of now."
Near Boerne, TX 78015
Colton B.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED8620HW0 "Issue was a noisy blower wheel. Replaced blower wheel, not unit runs quietly. Unit tested good."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2019
FREEZER WHIRLPOOL WZF34X18DW03 "Changed start device and capacitor. Start device clicks on and there is a very slight hum from the compressor for about 5-10 seconds, then clicks off. Freezer is set to fast freeze, temperature is fluctuating between 61 and 62 degrees. Cool air is coming from vents, but not cold. Called techline, spoke with TJ. Found issue to be a bad compressor. Ordering compressor and requesting sealed system technician.; ordrng 1 WPW10750849 (compressor)"
Near San Antonio, TX 78247
S. L.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNB01 Found FC temp at 8 degrees and compressor and fans on. Did amp draw at compressor .04 amps dryer warm. Removed evaporator cover found partial frost pattern unit low on refrigerant. Spoke to customer about age of unit and that cost to properly repair unit will exceed its value. Customer agreed collected service fee. Advised of survey and paper.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRB119WFBB01 "Client was concerned and noticing temperature fluctuations in the refrigerator and freezer. One time her thermometer had reached 44 degrees in the morning after being closed all night. Freezer as high as 7 degrees F. Been experiencing temperature fluctuations of 10 degrees. I verified the product code. Conducted self test. Test 1 defrost closed. Test 2 compressor condenser fan good. Test 3 evaporator freezer fan good. Test 4 fresh food thermistor pass. Test 5 freezer thermistor pass. Test 6 damper pass. Test 7 . I adjusted the performance up two positions to 8. Explained to client what was done and advised them to monitor over the next few days, that the temperature should drop and they could adjust accordingly. I asked them to give us a call if their temperature concerns were not resolved and we could have a sealed system tech check for a leak."
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS315SNHB01 "Customer complaint was unit making loud noise, moved unit to check if something was rubbing on condenser fan nothing found rubbing but noise stopped advised cus to do same if happens again or place something under unit to balance it out. Unit is operating as designed."
Near San Antonio, TX 78230
Steven G.
Job Details: 11/20/2019
WASHER WHIRLPOOL WFW5620HW0 Checked washer found bad power cord ordered; ordrng 1 W10919946 (POWER CORD)
Near San Antonio, TX 78217
S. L.
Job Details: 11/20/2019
DRYER AMANA MED6630HW0 "Model on dispatch does not match unit corrected verified warranty goods date May 9 2019 .Found noise like metal on metal, removed top and front found failed roller. Used stock dryer repair kit replaced rollers, idler and belt. Tested all operations normal, advised customer of survey and paper.; used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/20/2019
WASHER MAYTAG MHW5630HW0 Installed new control UI and filter. Ran diagnostics cycle e times. No issues during testing. Tested to complete.
Near San Antonio, TX 78251
Jesus C.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE515S0EB1 "Replaced both door trim, handle, and vent. No further issues. Tested to complete."
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2019
RANGE KITCHENAID KFEG500EBS1 "Found element igniting, but would not change from high to low. Will need infinite switch for left rear and ordering element to have on hand just in case. Element is covered under extended warranty. Balance left 186.69; ordrng 1 W10917724 (switch-inf) and 1 WPW10342780 (elmnt-surf)"
Near San Antonio, TX 78256
L
Job Details: 11/20/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue door was damaged and missing handle and glass door. Put on missing parts on door. Put door on. No more issues. Job complete.
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED5620HW0 Unit still not heating. Next step in troubleshooting is ACU. Ordered acu.; ordrng 1 W11298841 (CONTROL PANEL )
Near San Antonio, TX 78260
Steven G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 "Checked refrigerator found unit has a bad control board WPW10366605, customer is going to replace part herself."
Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KSSS48FTX00 Issue was that the refrigerator keeps making a clicking noise. Clicking noise coming from control board and powers everything down for a few seconds before coming back on. Order control board repair kit from service pointer. On return trip Quoted customer for P&L. Collected service call. Gate code is 1963.; ordrng 1 W10801766 (cntrl-elec)
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/20/2019
COOKTOP GAS KITCHEN AID KGCU482VSS00 Replaced IGNITOR unit operating properly now
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Customer complaint was unit display don’t work, disconnected power and reconnected power for temporary fix, ordering new control panel to resolve issue.; ordrng 1 W11351998 (CONTROL PANEL)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE505W0HZ1 Replaced control. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
DRYER MAYTAG MED8630HW0 Replaced panel. Issue resolved. Survey prepped FCC.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 "Calling techline per notes. Spoke with Cathy, she asked average temps. Gave average temp of 37 in RC and 25 in FC. asked the wattage draw. Found wattage draw of 90. Use nitrogen and don’t use over 140 psi. No parts at this time. Steve sending me nitrogen system.; schdld next appmnt for 11/22 FRI !"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2019
WASHER MAYTAG MVWC465HW2 "Replaced drive pulley, actuator, gearcase, drive belt, and capacitor. Ran unit through calibration. Ran unit through automatic test, all steps passed. Tested to complete. Unit is good to go."
Near Boerne, TX 78015
Colton B.
Job Details: 11/20/2019
OVEN ELECTRIC (D KITCHEN AID KEBC207KBL03 Customer complaint was shattered inner glass on oven. Replaced glass to resolve issue. Unit tested good.
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW4955HW1 Will have to reschedule customer. ; schdld next appmnt for 11/21 THU !
Near San Antonio, TX 78254
Christian G.
Job Details: 11/20/2019
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer states contractor resolved issue.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
RANGE WHIRLPOOL GR448LXPQ2 Customer states that the issue is the unit is not heating adequately. Tested this by asking customer to put water to boil. Customer uses low settings. Checked the voltage to the unit and the burners. Unit is testing good at this time.
Near San Antonio, TX 78249
Ivan B.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 The model number was input incorrectly causing for the wrong repair parts list in service matters which caused the incorrect parts to be ordered. Ordered correct parts and rescheduled.; ordrng 2 W10515057 (LED ASSEMBLY TAPERED )s and 1 W10515058 (LED ASSEMBLY )
Near Kerrville, TX 78028
Sherman
Job Details: 11/20/2019
WASHER MAYTAG A112 Had to find in 92 pages of parts to find. Found issues with unit no leaks. Unit is functioning as designed.
Near San Antonio, TX 78250
Justin
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 "Found F8E1 stored in system, found drain hose way too far inside drain port. Made adjustments and tested in diagnostics, running automatic testing to see if any codes pop up again. No codes popped up, but ran a cold wash and valve is not showing a steady stream of water. Will order and change out water inlet valve. ; ordrng 1 W11127357 (housing)"
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Checked refrigerator, found refrigerator not programmed for usage. Programmed refrigerator unit working as designed. Compressor running and refrigerator is cooling. Job complete."
Near San Antonio, TX 78258
L
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 Issue was unit making noise. Found bad gear case. Rallies gear case. Check for other issues. No other issues. Unit not making anymore noise during cycle. Job complete
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFG525S0HS1 Replaced active hinge. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
WASHER MAYTAG MVWB865GC0 "Checked washer found outer tub is cracked at bottom back, will need double labor on this call ; ordrng 1 W10512161 (tub asm)"
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/20/2019
WASHER MAYTAG MVWB835DC3 Tested washer. Error code F5E2. Door latch is bad. Ordering new door latch. Washer lid opening too far back. Will order new hinges. ; ordrng 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10787880 (latch)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Unit is testing good at this time with no issues. Customer complaint is the unit is not heating evenly. Found no problems with the unit.
Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
OVEN ELECTRIC (S WHIRLPOOL RBS305PDQ16 "Customer problem was a damaged broil element. Customer already had new broil element ready to go, just asked that I install it. Installed element, unit tested good. Collected service call and labor."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 Replaced control. Powered on unit and it operated normally. Entered automatic test and all steps passed. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 "Issue is no blower motor operation. Replaced switch, still no life on the blower motor. Called techline who suggested that the first blower motor that we installed was faulty. Ordering a new one to resolve. Item is PSP.; ordrng 1 W11083804 (motor-blwr)"
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2019
DISHWASHER JENNAIR JDB1105AWS "Found unit not draining correctly, unit is pushing water through showing unit to have a good motor. Unit is not installed correctly so the side brackets are not holding unit in place. Running unit through diagnostics again to see if the drain section drains automatically or not. Calling techline to assist with troubleshooting, Kevin is assisting. Unit is flashing a bad thermistor code. Kevin had me check the thermistor from board found 11.5kohms. Showing good thermistor bad board. Collected 175, balance is 309.86; ordrng 1 WPW10218836 (cntrl-elec)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced motor sump assembly. Issue resolved. Survey prepped. FCC.
Near San Antonio, TX 78249
Christian G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Issue stated by customer: fridge making grinding noise by air filter. Replaced diffuser/baffle. Unit test good. Informed customer of survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
WASHER MAYTAG MHW6630HC0 Siphon separator became dislodged causing water to splash outwards. Realigned part. Issue resolved.
Near San Antonio, TX 78240
Christian G.
Job Details: 11/20/2019
DISHWASHER MAYTAG MDB4949SDE3 "Issue stated by customer: dishwasher goes to pre rinse, but doesn’t wash. Stops after 5min. Detergent dispenser leaking also. Replaced dispenser and control. Ran unit through diagnostic test. No error codes. Unit test good. Informed customer of survey."
Near Converse, TX 78109
Jim G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced gaskets (cover was not the correct size but not needed after all). Issue resolved.
Near San Antonio, TX 78212
Steven G.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KSRB25FKSS01 "Checked refrigerator found water leaking at valve and bad ice maker mold peeling, replaced parts checked operation unit is working normal now ; pckd up 1 WPW10445062 (connector)"
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED75HEFW0 Checked dryer. A connection on the ccu had come loose. Reconnected and unit working properly. No further issues at this time.
Near San Antonio, TX 78258
L
Job Details: 11/20/2019
OVEN ELECTRIC (D JENNAIR JJW8630DDB Issue was ovens temperature not matching the temperature in display. Found both oven need to be calibrated. Calibrated both ovens. Set it up for 400 in display and temperatures read 400 in thermometer for 10min. Advise costumer that sensor might night to be replace since service pointers. Said the oven control software has been modified and the sensor changed from a straight to a 90 degree bend sensor. If costumer calls back order 2 sensor for that call. Job complete. Service fee collected.
Near San Antonio, TX 78233
S. L.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found air leaking from filter housing causing water discoloration and hammer noise. Customer just replaced filer upon removal filter filter stuck in housing. Went to parts house picked up housing and filter. Replaced filter and housing tested no leaks all operations normal. No email provided.; pckd up 1 EDR2RXD1 (water filter) and 1 W11194438 (HOUSING)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Called techline spoke with Robert he advised to replaced left fridge with dispenser assemblySR 7726424919 ordering door; ordrng 1 W11301204 (dor-fip)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Ran diagnostics testing got error code F6 E0, communication error. Ordering parts ui board and main board.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Near Helotes, TX 78023
Tommy B.
Job Details: 11/20/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS "F37 F58 7726428613 after replacing both modules in the user interface, the error codes were revealed. Tech line could not assist in identifying the issue. They recommended a senior tech or second opinion.; saved tckt"
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2019
WASHER MAYTAG MVWC465HW2 Running unit through diagnostics with leak proof sheet underneath. No codes stored in unit. Placed leak sheet to have customer look for where the water is coming from after a full load.
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/20/2019
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Called tech line spoke to David he said to reorder oven racks. All racks are psp ordered; ordrng 2 W11242906 (RACK)s and 4 W11256305 (OVEN RACKS)s
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2019
DRYER WHIRLPOOL WED4815EW0 Found bad element on unit. Replaced with truck stock and tested to complete. Went over survey with customer and leave behind. No email to add. ; used 1 279838 (ELEMENT) from stock
Near San Antonio, TX 78240
Christian G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: sliding mechanism making loud grinding noise. Replaced full bracket mechanism and still making grinding noise and hard to open/rough closing. Referred customer to installation company as there are wide dents on both sides of unit.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/20/2019
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Customer said the ice maker is making ice intermittently. Spoke to field supervisor and recommended a compressor.; ordrng 1 WPW10605286 (compressor)
Near Converse, TX 78109
S. L.
Job Details: 11/20/2019
DISHWASHER KITCHENAID KDTM404EBS3 Found sump assembly not connecting to lower spray visible damage on sump. Found error code for diverter motor and owi sensor. Checked sensor no issues ordering sump motor assembly since upper sump and diverter both need to be replaced and ordering main control to correct owi issue. Rescheduling Monday 11/25.; ordrng 1 W10673257 (pump&motor) and 1 W10913613 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the water will dispense, but the icemaker doesn’t work. Ran unit through diagnostics, icemaker runs through harvest, but makes a grinding noise, and the motor runs during icemaker fill test but doesn’t fill. Ordering dual valve and icemaker.; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2019
FREEZER WHIRLPOOL WZF34X16DW04 Customer stated that the issue is that the unit is tripping the breaker and heating and cooling intermittently. Ordering control to resolve issue.; ordrng 1 W11253128 (contrl-box)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
WASHER MAYTAG MVWB835DW4 Ran diagnostics and received error codes F9E2 F0E3 F2E1 F5E1. Customer stated that the issue is that the unit will not complete cycles and will sometimes leave excess water after the spin cycle. Reviewed the use and care guide and proper loading and washing procedures in order to ensure proper unit function. Left instructions for customer to call if issue persists using the recommended wash procedure.
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/20/2019
WASHER WHIRLPOOL WFL98HEBU0 Installed new water valve. Ran diagnostics test. No issues during testing. Unit is working properly. Collected payment for labor and part. Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2019
DISHWASHER KITCHENAID KDTE304GPS0 Dishwasher will fill and drain but will not wash. Needs new pump and motor. Ordered parts.; ordrng 1 W10917112 (pump&motor)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/20/2019
REFRIGERATOR KITCHEN AID KRFC604FSS01 "Found that the refrigerator door was not sealing on the right side. Took off freezer door, took out drawers. Broke drawer retaining clip on left side. Defrosted freezer. Found a piece of styrofoam packing material, blocking drawer brackets which were preventing the door from closing correctly. Found door handle loose, repaired it. Refrigerator is fully operational but will need to replace the broken drawer clip. I ordered the part and can replace it Tuesday. Customer prefers morning.; ordrng 1 W10485096 (stop-pan)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2019
RANGE WHIRLPOOL GR563LXSB1 "Broiler came on but did not heat up enough, topped out at 150 degrees F. Bake came on ok. Resistance test on component loads are fine. Needs a new control board. . I have set the appointment for Monday morning pending the authorization.; rqstng P&A on 1 9763681 (cntrl-elec)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Tested unit. Frost buildup on evap. Defrost sensor reading open on diagnostics testing. Pulled evap cover. Thermistor reading open. Replaced thermistor with truck stock. All test pass in diagnostics. No further issues. Tested to complete. ; used 1 WPW10383615 (THERMISTOR) from stock