Near Kingsville, TX 78363
Adam
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install components issue resolved. Advise customer of 24 hour wait. Before unit comes back to temperature.
Near Odem, TX 78370
John L.
Job Details: 11/25/2019
WASHER MAYTAG MVWC565FW1 "Ran diagnostics, no codes on unit. Ran unit on normal to check for water levels, levels are normal for unit. Checked unit with a few items in to check if levels are fine, no issue. Called Techline for assistance, spoke with TJ. Suggesting nothing is wrong with unit, recorded findings with Techline. File #7726456946"
Near Corpus Christi, TX 78412
Adam
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW4816FW2 Installed all components basket gear case net span or drive block. Calibrated unit and ran verification cycle no abnormal noise is found issue resolved
Near Sinton, TX 78387
John L.
Job Details: 11/25/2019
WASHER AMANA NTW4516FW2 "Installed components, recalibrated unit. Issue resolved."
Near Rockport, TX 78382
John L.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRT519SZDW "Gasket not making seal, heated and reformed sealed. Issue resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 11/25/2019
DISHWASHER KITCHENAID KDTM354ESS3 Call customer before arrival at home to clarify billing. Customer is aware that KitchenAid would be covering cost for labor and parts excluding diagnostic fees. I did go over the fact that diagnostic fees would be charged and due date of appointment. I did know that parts pre-diagnosed by KitchenAid we’re not both received but I treated the call as a diagnostic anyway for do diligence. Arrived at customers location they were correct in the diagnostic of the tracks but only one was visibly broken/failed. One of the two parts I did receive was for the left side but the right side is the one that failed. I informed customer that I would be ordering parts and Will try to set installation appointment for Before the holidays. When I did try to collect diagnostic free from customer customer stated they would not be paying until the job was complete even though I did go over the fact that a diagnostics fee would be due today. This is not the first time this c
Near Victoria, TX 77901
Michael
Job Details: 11/25/2019
DRYER WHIRLPOOL WED49STBW1 "Complaint, sometimes has to dry the clothes twice. The voltage at the outlet is good, tightened the power cord screws a little tighter at the terminal block, voltage is good at the appliance, cleaned out lint at outside vent, vent hose is clear. The appliance is heating properly and has good airflow, advised the customer of the heat settings and try not to put too many clothes at once."
Near Salem, VA 24153
Uriah B.
Job Details: 11/25/2019
DISHWASHER KITCHENAID KDPE334GPS0 F5E1. “Door stuck open”Cx says that the lights went out on front display while in mid cycle. Never indicated clean when it was done. File #7726457550Per techline. Check for loose connections and change UI console and lens cover if fine. ; ordrng 1 W11162732 (CONSOLE) and 1 W11281068 (LENS COVER. )
Near Odem, TX 78370
John L.
Job Details: 11/25/2019
WASHER MAYTAG MVWC565FW1 "Ran diagnostics, no codes on unit. Ran unit on normal to check for water levels, levels are normal for unit. Checked unit with a few items in to check if levels are fine, no issue. Called Techline for assistance, spoke with TJ. Suggesting nothing is wrong with unit, recorded findings with Techline. File #7726456946"
Near Victoria, TX 77904
Michael
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW5000DW "No error codes, tested appliance on manual, all is working normal, calibrated and performed a diagnostics test, completed with no error codes, no abnormal noises, the appliance is working normal"
Near San Antonio, TX 78255
Colton B.
Job Details: 11/25/2019
REFRIGERATOR JENN-AIR JS42NXFXDE01 Replaced freezer light to fix light issue. Replaced door and bottom hinge to resolve closing concerns. Refrigerator door still does not close to customers liking. Customer concerned with alignment of door as well. We’ve replaced everything pertaining to door closing. Customer calling JenAir.
Near Roanoke, VA 24018
Uriah B.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found frost build up on FC evap. Adjusted thermistor and encapsulated with permagum. May need to be looked at for sealed system when ice container installed. Found hole in ice box in Refrigerator compartment. Needs ice container. WPW10347093; ordrng 1 WPW10347093 (ICE BIN)
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/25/2019
ICEMAKER (STANDA JENNAIR KUIC15NHZS0 Replaced drain pump . Tested good and replaced filter. Ran clean cycle. Unit running properly.
Near Roanoke, VA 24019
Chris S.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The ice dispenser is crushing the ice when it is set on cube at times. The solenoid is working so we will replace the crusher mechanism. There is a shelf that is bent ; ordrng 1 W11185686 (ice-contnr) and 1 W11213107 (shelf-glas)
Near Troutville, VA 24175
Chris S.
Job Details: 11/25/2019
OVEN WHIRLPOOL WGE745C0FS01 Oven control is not keeping proper temperature in the lower oven. Will replace the control and both upper and lower sensor ; ordrng 1 W10877730 (cntrl-elec) and 2 WP7430P04460 (OVEN SENSOR )s
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/25/2019
DRYER MAYTAG MED6630HC0 "Replaced all the panels except the front panel. Did not replace the motor, eventually was not needed. Ran diagnostics, no errors. Ran dryer, humming went away. Client was pleased. Fully operational. Job complete."
Near La Vernia, TX 78121
S. L.
Job Details: 11/25/2019
DRYER MAYTAG MEDB835DC4 "Vent behind unit is crushed snapped picture. Removed door assembled new inner and outer door and hinges installed door strike and catch, loaded dryer tested all operations normal advised customer of crushed vent hose that this will hinder dry times and could be fire hazard. Advised of survey and paper."
Near Victoria, TX 77905
Michael
Job Details: 11/25/2019
WASHER MAYTAG MVWC416FW0 I was unable to remove the wash plate which is one of the main parts needing to be replaced. Installed the agitator and dispenser so the customer can wash. Ordered wash basket and rescheduled the customer; ordrng 1 W10521298 (spin basket)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint is that the door swings too far and hits the pantry door knob. Customer wants it to stop at 90 degrees. Per techline and Marcone, there is no part for that. Customer understands. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78250
Richard G.
Job Details: 11/25/2019
DRYER WHIRLPOOL WED8000DW4 Replaced wiring harness from main control to UI. No change. Checked all connections from wall through the control and UI. Checked all circuits for proper voltages and ohms. Called techline and spoke with Mark. Issue is “unusual”. Techline states they will call the customer to swap out the dryer for a new one. Gave customer file number and informed them they would be contacted. File # 7726387736
Near San Antonio, TX 78249
Christian G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue stated by customer: ice maker not making ice, water dispenser not dispensing and food freezing. Found filter not plugged in all the way. Once plugged in water dispenser worked, ice harvest ran. Cleaned vents at bottom of fridge and set refrigerator to recommended temperatures to assist with food freezing. Unit test good. Informed customer of survey."
Near Sinton, TX 78387
John L.
Job Details: 11/25/2019
WASHER AMANA WTW4816FW1 "Installed lid lock, lid lock will not activate. Ran test cycle, lid lock did not activate but unit did go through cycle without issue. Issue is controls, replace to resolve this.; ordrng 1 W10897776 (cntrl-elec)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/25/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Customer complaint is that the dishes are not drying. Customer is using rinseaid. Ran unit through automatic test and all steps passed. Heater is working as designed. Reset rinseaid dispenser to max setting, it was at halfway mark. Left customer with handout for dishwasher drying. Spoke with customer about survey leave behind. Unit is good to go."
Near Corpus Christi, TX 78404
Adam
Job Details: 11/25/2019
DISHWASHER MAYTAG MDB6701AWQ Part ordered for this job was not received I did call customer and apologized and told him we would reschedule for a soon as part was in our physical possession. Customer understands and would like a call back about return visit; ordrng 1 99002751 (door switch) and 1 99003347 (latch assembly)
Near Boerne, TX 78015
Douglas H.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 Ran nitrogen pressure test per techline. Nitrogen pressure test indicated leak in SS. Wouldn’t even reach 140 psi. Did bubble test on all visible junctions. No leaks on visible junctions. Calling techline to report findings. Spoke with Kevin he documented findings. And stated unit is un repairable. Sr 7726459373
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Checked refrigerator ran compressor/condenser fan motor test with no issues no noise, ran evap fan motor and air baffle motor with no issues no noise. Refrigerator working as designed. Job complete."
Near San Antonio, TX 78232
Devon F.
Job Details: 11/25/2019
DISHWASHER WHIRLPOOL WDT730PAHW0 "Customer complaint was unit was leaking upon arrival unit was full with water unit could not drain, disconnected unit drain hose from garbage disposal into a bucket tried drain again and water flows into bucket without a problem. Unit is operating as designed."
Near Corpus Christi, TX 78416
John L.
Job Details: 11/25/2019
WASHER MAYTAG MVWC565FW1 "Inspected unit, found issue to be with run cap. Will need to replace to resolve this issue.; ordrng 1 W10866250 (capacitor)"
Near Corpus Christi, TX 78413
Adam
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Inspection of unit shows icemaker stops mid harvest. Motor going out. Replace icemaker and harness to resolve issue; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)
Near San Antonio, TX 78211
Jesus C.
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW4800XQ2 Installed new suspension and tub ring. Ran calibration. No issues during testing. Washer is working properly. Tested to complete.
Near Corpus Christi, TX 78415
John L.
Job Details: 11/25/2019
DRYER MAYTAG MED6630HW0 "Inspected unit, ran diagnostics no codes pulled. Checked vent lines for any issues, none found. Took temperature readings of unit during cycle, found unit not heating as should. Gradually decreasing temperature as unit runs. Sensor issues. Replace to resolve; ordrng 1 280148 (cutoff-tml) and 1 3387223 (electroid) and 1 8557403 (thrmst-fix) and 1 W10298258 (harns-wire)"
Near Schertz, TX 78154
Jim G.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW87HEDW0 Tub is damaged. Customer could not be reached for payment.
Near Center Point, TX 78010
Sherman
Job Details: 11/25/2019
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Upon arrival changed board out per last call to tech line. Still having same issues. Lights blinking when heating up or at set temp is reached. Bake or broil. Called tech line. Spoke to Mark. SR#-7726423169. He said advise customer to have electrician come check under load. To have them use analog meter due to digital may not catch it. Yes to survey and leave behind.
Near San Antonio, TX 78213
Ivan B.
Job Details: 11/25/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC7HB01 Replaced control panel. Unit operating properly at this time. Yes to survey and leave behind.
Near Converse, TX 78109
S. L.
Job Details: 11/25/2019
RANGE WHIRLPOOL WFG515S0ES1 Swapped out corroded rusted burner caps and bases with new tested all operations normal advised of survey and paper.
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW4816FW2 "Checked washer, ran diagnostics found error code F8E1 due to low pressure from house customer is aware from prior visits. Ran calibration no issues all pass, ran automatic test no error codes. Washer working as designed. Job complete."
Near San Antonio, TX 78250
Douglas H.
Job Details: 11/25/2019
MW-HOOD COMBO UNKNOWN UMV1160CW3 "Customer issues was fan not turning on at all. Replaced fan motor, control board,and turn table motor. Upon test found that only low speed fan works. Called tech line spoke to Dave SR 7726457159. Dave stated likely a broken wire in wire harness. Advised to replace wire harness. Part ordering is psp item.; ordrng 1 W10917685 (harns-wire)"
Near San Antonio, TX 78256
Colton B.
Job Details: 11/25/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Issue is that the dishwasher door had to be forced closed. Found left hinge in the wrong location and the unit to be unlevel. Leveled unit and repositioned hinge. Unit now closes well.
Near San Antonio, TX 78240
L
Job Details: 11/25/2019
REFRIGERATOR KITCHEN AID KBFN402ESS00 Issue is bad door gasket. Try to put on gasket. Gasket is not the right fit for unit. It’s to small even after stretching it. Help put the old gasket on the unit while new one comes in. W10600741; ordrng 1 W10600741
Near San Antonio, TX 78211
Jesus C.
Job Details: 11/25/2019
DRYER ROPER RED4516FW0 Tested dryer. Found unit is loosing the 240 from the wall. Dryer is working properly. Issue is with the power supply.
Near San Antonio, TX 78260
L
Job Details: 11/25/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Complaint is unit not working properly. Replace console but new console not responding. Kept getting a f8e1 cooling fan problem. called tech line and said the UI is the problem. Costumer is getting unit replace by home owners. sr 7726460586.
Near Universal City, TX 78148
Jim G.
Job Details: 11/25/2019
WASHER WHIRLPOOL CHW9050AW0 Customer decline service stating went with another company.
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new air baffle. Tested unit. All test pass. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 11/25/2019
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: control damaged. Ordering parts.; ordrng 1 W11026866 (panl-cntrl)
Near Boerne, TX 78006
Colton B.
Job Details: 11/25/2019
WASHER MAYTAG MVWB765FW3 Could not get gearcase off. Having to order all parts from spin basket to stator. Damaged gearcase to the point where the agitator does not sit on bearing. Customer calling Maytag. Inner spin basket is out of stock psp.; ordrng 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB) and 1 WP90767 (screw)
Near Boerne, TX 78015
Colton B.
Job Details: 11/25/2019
MICROWAVE WHIRLPOOL n/a We have a repair ticket set up for November 27th for this customer. Called and talked to customer to reschedule this appointment to same day when DH is present. Customer agrees and is okay with this. ; schdld next appmnt for 11/27 WED !
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/25/2019
WASHER MAYTAG MVWB835DC3 "Replaced control, calibrated and ran service verification test. Unit working properly at this time. Yes to survey and leave behind."
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Upon arrival found loose ground. Secured. No issues at this time. Yes to survey and leave behind.
Near Schertz, TX 78154
S. L.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Removed evaporator cover installed repair kit to evaporator shield and panel reinstalled tested no noise presently watched unit for 15 minutes all operations normal.
Near Schertz, TX 78154
Jim G.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Drawers are slightly droopy. Looks like rails are bent/twisted. Ordering rails and a set of clips. ; ordrng 2 W10732765 (clip)s and 1 W11397195 (RIGHT PANTRY ADAPTER) and 1 W11397195 (LEFT PANTRY ADAPTER )
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/25/2019
ICEMAKER (STANDA WHIRLPOOL KUIX505ESS2 Unit will under manufacturer warranty. Installed new aux drain pump and hose. Ran diagnostics testing. Good water to unit. Good good frost pattern. All pumps are working. No further issues. Tested to complete.
Near San Antonio, TX 78257
Ivan B.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW560CHW0 Replaced ACU. unit working properly at this time. Yes to survey and leave behind.
Near Helotes, TX 78023
Richard G.
Job Details: 11/25/2019
RANGE JENN-AIR JGRP548HL00 Replaced pressure regulator. Tested to complete . Unit is good to good to go.
Near San Antonio, TX 78260
L
Job Details: 11/25/2019
DRYER AMANA NED4655EW1 Issue is dryer not turning on. Found sock stuck in wheel blower. Not letting motor perform. Remove Sock. No other issues. Unit now working as design. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/25/2019
COOKTOP ELECTRIC JENN-AIR JIC4536XS00 Found cooktop in proper working order. Educated big burner work different then little burner. Collected service call for this ticket and for job 64375 on this ticket
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/25/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 The unit needs a new water level sensor. Unfortunately the water level sensor comes with the pump. The wiring harness is corroded as well. The pump is in Dallas with Marcone and the wiring harness is in Lousville with Marcone. I’d like to get this done on Wednesday if possible; ordrng 1 W10747426 (pump) and 1 W10764770 (harns-pump)
Near San Antonio, TX 78216
Devon F.
Job Details: 11/25/2019
WASHER MAYTAG MVWB835DW0 "Customer complaint was unit would start by itself ran diagnostic no error codes, ordering new control board to resolve issue. SC and travel collected 124.29 card.; ordrng 1 W11100602 (cntrl-elec)"
Near San Antonio, TX 78247
Devon F.
Job Details: 11/25/2019
DISHWASHER AMANA ADB1400AGS1 "Customer complaint was unit not drying, put unit in diagnostic mode no error codes tested heater element for operation test pass, customer stated that last time he put rinse aid in unit was 6 months ago and rinse aid dispenser is still full today. Ordering new control board to resolve issue; ordrng 1 W10906422 (elect,control board)"
Near San Antonio, TX 78213
Tommy B.
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW4955HW1 Customer stated the issue is that the unit is loud during spin cycle. Reviewed loading and washing procedures along with inspection of the suspension. Ran manual test for spin. Unit testing good now.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/25/2019
WASHER MAYTAG MVWB835DW3 Unit making squeaking and squealing. Found issue to be failing bearing on gear case. Quoted nearly 600 for P&L. Customer didn’t want to proceed with repair due to cost of repair. Collected Sc.
Near San Antonio, TX 78258
Devon F.
Job Details: 11/25/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint was unit would get error code F8E0 for upper cooling fan. Entered diagnostic mode got F8E0 and F6E4 UI and ACU mismatch corrective action is to replace ACU ordering new ACU to resolve issue.; ordrng 1 W11261167 (cntrl-elec)
Near San Antonio, TX 78260
Devon F.
Job Details: 11/25/2019
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Customer complaint was unit would get an error code F1E1 ordering new control board to resolve issue. ; ordrng 1 W10759194 (cntrl-elec)
Near San Antonio, TX 78244
Jim G.
Job Details: 11/25/2019
DRYER MAYTAG MED5630HC0 Did not notice anything out of the ordinary. Informed customer that sounds are within normal operation but if he hears any squealing or grinding to not hesitate to reach back out.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW8040DW4 "Client explained that the hot and warm water was filling up slower than the cold water. Was also experiencing soap residue on clothes after washed and dried. Ran diagnostics and received and F3 E2 error code Inlet Water Temperature fault. Found Error code F0E4 spin limited by water temperature. Conducted test 5 temperature thermistor. Measured between the J2-1 and the J2-2 (both black wires and was getting 2 ohms resistance. Should have been getting about 55 ohms according to the ambient temperature of about 73 degrees. We will need to replace the valve assembly. Valve (however it should be covered we installed one on 24 April 2019. Harness. The fabric softener, hot and cold valves are all reading over 1000 ohms resistance which is way over the range of 790 to 840 ohms. I ordered part but only included the wiring harness in the estimate since the valve should be covered. ; ordrng 1 W10758829 (valve) and 1 W10849300 (valve harness)"
Near San Antonio, TX 78239
Jim G.
Job Details: 11/25/2019
DRYER AMANA NED4655EW1 "Timer is not working. Turned on and waited to be sure there are no other issues. Heater is functioning properly, but customer said at times heater will not activate but I think it was related to the fact that the timer is not functional. ; ordrng 1 W10857612 (TIMER)"
Near San Antonio, TX 78244
Jim G.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW72HEDW0 Water pressure hose seems to have been obstructed. Cleared line. There were no diagnostic errors store save for a LF error. Cleared all errors. Ran fully service diagnostic test. Used wire tie to ensure proper connection from control to pressure sensor. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78251
Christian G.
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW4816FW2 Issue stated by customer: washer leaking. Ran unit through diagnostics. No error codes. Found slow drip from gear case. Tightened down bolts. Unit tests good.
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Water line for ice maker clogged. Ordered new door to resolve issues. ; ordrng 1 LW10744163 (FREEZER DOOR) and 1 WP2182181 (THIMBLE UPPER DOOR) and 1 WPW10247907 (DOOR STOP) and 1 WPW10257206 (DOOR CAM)
Near Helotes, TX 78023
Richard G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer called to cancel this morning. Says she has another company working on the unit and that she wanted us to work on it but the manufacturer wouldn’t let her have us work on it? Please close.
Near San Antonio, TX 78216
Tommy B.
Job Details: 11/25/2019
RANGE KITCHENAID KEW0105HBL1 Customer stated that the issue was the unit keeps opening on its own. Leveled the unit in order to allow the door to remain clothes and also cleaned the front section in between the handle in the compartment. Collected service call plus labor.
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Tested refrigerator. Temp in fresh food is at 32. Found baffle not working. Ordering new dampener. Alternate 210 315 8892; ordrng 1 W10196393 (damper control assy)
Near Schertz, TX 78154
S. L.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found main control losing power when compressor on. Main control needs to be replaced 08 ordered and replaced UI not control in back, needs OTL. Call when authorization is approved.; rqstng P&A on 1 WPW10675033 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78251
Christian G.
Job Details: 11/25/2019
WASHER WHIRLPOOL MVWB835DW4 Issue stated by customer: washer displaying LF code. Ran unit through diagnostics. Found bad valve. Replaced valve. Unit test good. Informed customer of survey.
Near San Antonio, TX 78252
Christian G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Issue stated by customer: ice maker not making ice, water not dispensing. Found reservoir frozen previously due to bad evaporator. Replaced evap motor and thermistor. Unit test good. Informed customer of survey."
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/25/2019
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced control and UI. Unit tested properly. Advised customer to remember to run the hot water from the sink for a minute before starting the dw. Yes to survey and leave behind.
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW8620HC1 Customer stated that the unit is walking during spin cycle. Ran diagnostics and found error codes F0E5 F0E2. Reviewed proper loading with customer. Ran automatic test cycle to ensure unit was not out of balance. Unit tested good. Yes to survey.
Near Fredericksburg, TX 78624
Sherman
Job Details: 11/25/2019
WASHER MAYTAG MVWB855DC3 Replaced control board and ui. Recalibrated ran diagnostics on unit. No further issues at this point. Yes to survey and leave behind.
Near Cibolo, TX 78108
S. L.
Job Details: 11/25/2019
MW-HOOD COMBO WHIRLPOOL WMH53520CS6 "Same error code as previously before needs new control and possibly humidity sensor OTL needed.; rqstng P&A on 1 W10832046 (cntrl-elec) and 1 W10833858 (sensor), states that autho needed"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Called techline spoke to David. Discussed modules and the series they are wired on. Unit testing good at this time SR7726463850
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
WASHER WHIRLPOOL LSE7806ACE Found faulty water inlet valve. Ordered new parts to resolve issues. Collected service call today. ; ordrng 1 WP22002360 (WATER INLET VALVE)
Near Boerne, TX 78006
Tommy B.
Job Details: 11/25/2019
WASHER AMANA NTW4516FW3 Ran diagnostics and got F7E1 error. Unit performed nominally during automatic and manual testing for spin and agitation. Ran a rinse and spin cycle to see if unit would cycle. Ran a tachometer test which the unit did not pass. Ordering the motor and the wiring harness to resolve issue.; ordrng 1 W10890624 (motor-drve) and 1 W10903246 (harns-wire) and 1 W11256701 (harns-wire)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/25/2019
OVEN ELECTRIC (D JENN-AIR n/a "Estimate only!!! After one done internally shuts off but control panel says it on still. Found issue to faulty electronic control, UI, and intermittent upper blower issue. Gave estimate of P&L plus tax 3177.30. Ref. 64374 for Sc payment couldn’t locate serial number due to placement of model tag.; rqstng P&A on 1 W10673678 (panl-cntrl) and 1 WPW10273666 (blower) and 1 WPW10292566 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 11/25/2019
WASHER MAYTAG MVWC565FW1 Checked washer found error code F8E1 long fill good water flow from house. Replaced water inlet valve washer is working as designed. No error codes found during testing. Job complete.; used 1 W11210459 (VALVE) from stock
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW5620HW0 Complaint is unit will not finish a cycle intermittently. Tested washer. Found error codes for oversuds and off balance load. Ran diagnostics test. No issues. All functions are working properly. Customer using too many tide pods during wash causing oversuds buildup. Performed customer instruct. Job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW5090JW0 Found faulty ui and double water valve. Ordered online didn’t open until 11-10-2019; ordrng 1 W11044834 (DOUBLE VALVE ) and 1 W11367297 (UI)
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/25/2019
DRYER WHIRLPOOL WED5620HW0 Complaint is noise during g run. Found noise coming from blower assembly. Blower assembly is loose. Secured all screws to assembly. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78249
Christian G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue stated by customer: ice maker not making ice, water dispenser not dispensing and food freezing. Found filter not plugged in all the way. Once plugged in water dispenser worked, ice harvest ran. Cleaned vents at bottom of fridge and set refrigerator to recommended temperatures to assist with food freezing. Unit test good. Informed customer of survey."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/25/2019
DISHWASHER JENN-AIR JDB1255AWP1 "Ran test water was on, when open door barley any water. Motor not pushing enough pressure to have water fill up dishwasher. Advised customer dishwasher needs need new motor. Quoted for P&L 594.01. Customer did not want to proceed with repair at this point marking as estimate. Collected service call.; rqstng P&A on 1 6-919963 (motor-pump)"
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 11/25/2019
DRYER MAYTAG MEDC400VW0 "Checked dryer found bad thermal fuse, poor air flow, checked vent blocked up at wall, hose , removed debris replaced fuse . Dryer working as designed heating properly. Job complete ; used 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78023
Richard G.
Job Details: 11/25/2019
RANGE WHIRLPOOL KDRS483VSS04 "Customer complaint is that there is a scratch on the right oven handle, a dent in the kickplate, and one of the burner knobs is hard to turn. Adjusted burner knob, it is good to go. Ordering kickplate and door handle.; ordrng 1 W10115720 (hndle-door) and 1 WPW10225969 (KICKPLATE)"
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/25/2019
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 "Issue was that oven took forever to preheat. Replaced control board to resolve issue, unit tested good. Left survey flyer behind."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/25/2019
ICEMAKER (STANDA KITCHEN AID KUIX535HBS00 "Issue was a shorted out drain pump. Replaced drain pump, unit now testing good."
Near San Antonio, TX 78260
L
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW8620HC2 "Costumer, didn’t received console on time. She’s rescheduling to when the part comes in. ; saved tckt"
Near Jacksonville, AR 72076
Doug M.
Job Details: 11/25/2019
DISHWASHER WHIRLPOOL WDF550SAHW0 "Inspected unit for not draining, found drain pump is running, but found the debris in drain line, Cleared drain line of all debris, tested unit operation checks ok"
Near San Antonio, TX 78251
Christian G.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Issue stated by customer! Refrigerator not cooling again. Ran refrigerator through diagnostics. Compressor not turning on. Need sealed systems tech on return appt.; O-emld tckt
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL GI6FARXXB02 "Replaced control board refrigerator working as designed. After running diagnostics freezer light would not operate. Ordering new switch rocker and socket to resolve issue with light ; rqstng P&A on 1 12466111SP (switch,rocker) and 1 12570701 (Socket, Light)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL n/a Checked refrigerator freezer found gasket damaged. Ordering new gasket.; ordrng 1 W10638675 (gasket-dor)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 11/25/2019
REFRIGERATOR AMANA ART318FFDB06 Checked freezer found broken air control knob and manual air baffle ordering to resolve issue.; ordrng 1 W10570951 (control) and 1 W10570952 (damper-air)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Customer states there is condensation in the refrigerator. I have been here before, and JR was here last week. Previous notes on a different ticket. Customer states JR and SJ spoke with techline and they were supposed to enter the notes and contact the customer. Customer states she contacted Whirlpool and there were no notes. Called techline, SJ spoke with techline since he was here with JR on last visit. Techline states there should be a deli and cheese drawer right on top of the crisper drawers which pushes the air around the drawer and keeps the crisper drawers from being too cold. Also the bottom crisper drawer is missing the glass. Ordering crisper drawer glass, deli drawer, deli drawer glass, and deli drawer trim.; ordrng 1 W10864399 (shelf-glas) and 1 WP2179243 (trim-pan) and 1 WP2309517 (pan-snack) and 1 WPW10276341 (shelf-glas)"
Near Conway, AR 72034
Doug M.
Job Details: 11/25/2019
M/W OTR WHIRLPOOL WMH31017HB0 "Inspected unit for not starting,tested all fuses checked ok,checked connections checked ok,found no power coming from wall outlet,checked breaker checked ok,informed customer to call electrician,unit checks ok"