We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMC5200AAB
Near Saint Hedwig, TX 78152
Daniel
Job Details: 04/01/2022
"Customer reported unit would run without any heat. Upon arrival customer asked for quote before starting any diagnosis or repairs. Gave customer quote on service call, magnetron, capacitor, and labor. Typically its a magnetron/capacitor issue when unit does not heat. Customer spoke to wife and decided it was best to purchase new unit for the price they would be paying. No service needed. Did not charge service call since no diagnosis was done on unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near La Vernia, TX 78121
Daniel
Job Details: 04/01/2022
Upon arrival customer stated unit has been working great since the last tech had been out. Customer stated original complaint was leaking. Checked unit for error codes found none. Checked for any leaks found none. Tested unit in diagnostic cycle. Unit is functioning as designed. All components working as they should. No work needed on unit
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Adkins, TX 78101
Daniel
Job Details: 04/01/2022
Returned with parts to replace. Replaced harness and tested unit. Unit still functioning the same without change. Installed new motor and drier assembly kit. Tested unit but still no change. Contacted techline and techline was going to have me run more tests but my helper had already left and drier was already on podium. Will have to reschedule. Customer will call customer care to express her unhappiness in the unit. Motor had already been replaced 4 times. Door latch replaced 2 times. Start button replaced 3 times. Belt replaced 2 times. 7733200818 ; schdld next appmnt for 4/6 WED !
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HB02
Near Schertz, TX 78154
Douglas H.
Job Details: 04/01/2022
"Previous tech reordered handle and glass door. Door came in stainless needs to be black. Correct part/ part number was ordered, wrong color shipped in the box. Reordering glass door. Installed new handle for customer. The cosmetic damage was reported within the 30 day cosmetic warranty. ; ordrng 1 W11455427 (Glass door blk)"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Victoria, TX 77904
Michael
Job Details: 04/01/2022
"The customer said it wouldnt allow the to do anything. F2E2 HMI disconnected, F0E7 load detected when running clean wash cycle error codes, cleared error codes. Tested the HMI, its responding properly and there is no stuck keys. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Banquete, TX 78339
Adam
Job Details: 04/01/2022
Customer complaint of gasket coming off of refrigerator door. Inspection of unit shows gasket is falling off but also liner separating from door. Because of liner separation a new gasket will never fit. Replace door to resolve issue; ordrd 1 W10668874 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB
Near Robstown, TX 78380
Adam
Job Details: 04/01/2022
Spoke with customer before arrival to confirm address and purchase date. Product is out of warranty and customer does not wish to continue with diagnostic or repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Victoria, TX 77904
Michael
Job Details: 04/01/2022
"Tested the harvest on the ice maker, working normal, tested the fill test, its calling for water but not receiving it. Turned the water off and installed new inlet valve, tested the fill test, the ice maker is receiving water and working normal."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW5100HC0
Near Corpus Christi, TX 78411
Adam
Job Details: 04/01/2022
Install drain pump water valve and strike as well as belt calibrated unit but unable to run verification cycle because retailer does not have a water supply. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Corpus Christi, TX 78418
John L.
Job Details: 04/01/2022
"Inspected unit, found issue with upper hinges. Will need to replace and screws as well. Also gaps found between cabinet and body, will need to seal to resolve issues.; ordrng 1 W11167022 (Hinge) and 1 W11167023 (Hinge) and 3 W10290781 (screw)s and 2 W10841140 (Adhesive)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Corpus Christi, TX 78414
Adam
Job Details: 04/01/2022
Replace turntable motor issue was resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
Adam
Job Details: 04/01/2022
"Unfortunately I made a mistake and ordered the door for the refrigerator. Re-order door to resolve issue. Customers other complaint of lights not working after installing control and light module and freezer compartment lights began to flicker except for far back right light in icebox housing. I ordered that light module to help resolve issue; rqstng P&A on 1 W10847614 (dor-fip), ordrng 2 W10843353 (module)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78413
John L.
Job Details: 04/01/2022
"Inspected unit, unit is functioning properly there are no issues with cooling. Unit runs as designed, customer did point out that support beam to shelving broken. Ordering to resolve issue.; ordrng 1 W10507470 (support)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Corpus Christi, TX 78414
John L.
Job Details: 04/01/2022
"Installed control and harness, ran diagnostics. Unit went through without issue. Unit is functioning and issue has been resolved."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Inez, TX 77968
Michael
Job Details: 04/01/2022
"Installed the motor/pump, as I was putting the appliance back I saw the element was loose, the bushings are completely gone. The customers didnt mention anything about a leak but I cannot test the unit until the element is replaced or it will leak water. Ordered the element and rescheduled the customer, service pointer on the element W11540964; ordrng 1 W11537778 (Element)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 04/01/2022
"Inspected unit, found igniter to be issue. Replaced igniter and gap properly. Issue on this unit has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Victoria, TX 77905
Michael
Job Details: 04/01/2022
"Installed new control, ran diagnostics, completed with no issues or error codes. I also ran a drain and spin, the spin cycle is getting up to speed. The appliance is responding and working normal"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Victoria, TX 77901
Michael
Job Details: 04/01/2022
"Installed new ignitor, the oven is igniting and working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Robstown, TX 78380
Adam
Job Details: 04/01/2022
Customer complained of water leaking from back of refrigerator. Inspection of unit shows water valve is leaking every time icemaker calls for water. Replace valve to resolve issue; ordrng 1 W10498995 (valve-inlt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Corpus Christi, TX 78418
John L.
Job Details: 04/01/2022
"Inspected unit, found issue with upper hinges. Will need to replace and screws as well. Also gaps found between cabinet and body, will need to seal to resolve issues.; ordrng 1 W11167022 (Hinge) and 1 W11167023 (Hinge) and 3 W10290781 (screw)s and 2 W10841140 (Adhesive)s"
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Port Aransas, TX 78373
John L.
Job Details: 04/01/2022
"Installed module, tested. Igniters still click continuously. Called Techline and spoke with Anthony explained issue with unit and what was done to repair. Found issue with wiring, module was not wired properly and required module and issue resolved.77333248009798207138"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 04/01/2022
"Ran diagnostics, no codes pulled from unit. Ran diagnostics test cycle, all components function and heater is heating. Upon further inspection, found no rinse aid being used. This is affecting drying efficiency of dishwasher. Advised customer to use rinse aid as it helps with evaporation of water which in turn helps with drying. If issue remains order the following parts if customer calls back for this unit.W11415066 controlW11092649 dispenser"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Corpus Christi, TX 78411
John L.
Job Details: 04/01/2022
"Installed element, thermostats, and heat switch. Issue on unit has been resolved."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Alice, TX 78332
Adam
Job Details: 03/31/2022
Sr#7733294993. Contact to trade your team to confirm a purchase date SR number above. Trade care team states product was dispatched as in warranty under the one-year manufacturing. Customer complaint of lid lock not locking all the time. Inspection of unit shows error code for miscommunication stock button and wash detected during cleaning cycle. Manually testing components for unit Results in water valve not responding lid lock not responding this could be because of the miscommunication error that I am receiving from control to interface. Replace control board interface lid lock and water valve to resolve issue; ordrng 1 W11266006 (Control) and 1 W11130429 (Interface) and 1 W11096267 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Premont, TX 78375
Adam
Job Details: 03/31/2022
Customer complaint of oven getting extremely hot also showing error code for F6 E1 I have an over temperature while heating. Will need to replace control board harness wire and Thermal fuse to resolve the issue. Ive already swapped out oven thermostat but that was unsuccessful..; ordrng 1 W11134843 (harns-wire) and 1 3196548 (thermal fuse)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Falfurrias, TX 78355
Adam
Job Details: 03/31/2022
Customer states dryer making awful noise during operation. Inspection of unit shows motor had come loose from motor mount causing blower wheel to rub against shoot house. Remounted motor fixed blower wheel issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Falfurrias, TX 78355
Adam
Job Details: 03/31/2022
Not all parts for this job were received missing icemaker. I didnt make contact with customer however and told him about the situation very understanding gentleman made our apologies and will be re-ordering icemaker.; saved tckt
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Corpus Christi, TX 78412
John L.
Job Details: 03/31/2022
"Inspected unit, found issue to be with burnt out fuse. Replaced fuse and door switch, unit has regained function and is heating. Yes you on this unit has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 03/31/2022
"Inspected unit, found light module has a light out. Replaced module and issue has been resolved."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Kingsville, TX 78363
Adam
Job Details: 03/31/2022
Customers declined any service to the unit. Product is out of warranty.
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS03
Near Aransas Pass, TX 78336
Michael
Job Details: 03/31/2022
"F1E5 error code even after resetting the appliance. Removed the microwave with assistance, Installed the inverter, didnt solve the issue, installed the magnetron, the appliance is heating and working normal, put the appliance back in place."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Rockport, TX 78382
Michael
Job Details: 03/31/2022
"The appliance isnt cooling, removed the back cover, checked with a UV light for leaks, didnt see any. Removed the back panel in the FC, leaks on the top right where the light comes. Sealed system issue, .80 amps, low on Freon. Please reschedule the customer with a sealed system technician.;"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Port Aransas, TX 78373
John L.
Job Details: 03/31/2022
"Install control, UA control, and latch. Ran test cycle, unit passed without issue. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Port Aransas, TX 78373
John L.
Job Details: 03/31/2022
"Inspected unit, found issue to be with fill tube to icemaker. Fill tube was not properly installed, this would cause water to leak onto connector and cause a short and trip breaker. Made proper adjustments and issue has been resolved."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78412
John L.
Job Details: 03/31/2022
"Inspected unit, found unit was wiring incorrectly. Retired unit, tested. Unit still did not heat. Replaced element, fuse and hi temp therm. Tested, unit runs and is heating. Issue resolved."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near Rockport, TX 78382
Michael
Job Details: 03/31/2022
"The customer isnt happy with how the top elements are working normal, advised him this is how they are designed. He also said the oven seems like it drops temperature. I found the side trim on the left side is missing and the right side is broken. Ordered parts, please reschedule the customer when parts come in; ordrng 1 W10746436 (L Trim) and 1 W10761014 (R Trim)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Corpus Christi, TX 78417
John L.
Job Details: 03/31/2022
"Inspected unit, found issue with one of the door shelves on unit. Will need to replace to resolve this, door stopper and mullion most likely issue with door popping noise customer is hearing with closure of door. Will all need to replace these components.; ordrng 1 W10833741 (closer) and 1 W10830274 (gasket-fip) and 1 W10355264 (bin-cntlvr) and 1 W10311757 (rail-mulln)"
We serviced a
WHIRLPOOL KITCHEN
Model KUBR314KSS
Near Roanoke, VA 24014
Chris S.
Job Details: 03/31/2022
Part still isn't in; schdld next appmnt for 4/7 THU !
We serviced a
WHIRLPOOL LAUNDRY
Model WED6200SW1
Near Salem, VA 24153
Chris S.
Job Details: 03/31/2022
The thermal fuse is open. Customer will do the repair
We serviced a
WHIRLPOOL KITCHEN
Model WRS315SDHZ05
Near Blue Ridge, VA 24064
Chris S.
Job Details: 03/31/2022
I installed the water line and checked operations. All operations check okay.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW
Near Moneta, VA 24121
Chris S.
Job Details: 03/31/2022
The control is getting voltage but isn't responding. ; ordrd 1 W11419051 (Control board) and 1 W11478525 (UI)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Blue Ridge, VA 24064
Chris S.
Job Details: 03/31/2022
The dryer heat is adequate. The air flow at the outside vent is not adequate about half of what I would expect from a working unit. Customer will have the venting thoroughly cleaned
We serviced a
KITCHENAID REF
Model KFIS29PBMS00
Near Roanoke, VA 24019
Chris S.
Job Details: 03/31/2022
The evaporator has has refrigerant dye dripping from it. We will replace the evaporator and install a drier. ; ordrng 1 W11116006 (Evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/31/2022
"Found fill tube frozen. Thawed out. If issue happens again, please order valve before coming out."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Roanoke, VA 24019
Chris S.
Job Details: 03/31/2022
There are codes f11 f01 f22 f22 present. I was able to get into diagnostic and tested most of the functions. The inut would soon turn on the drain pump and wouldn't complete the test cycle. There seems to a communication issue with the CCU. ; ordrng 1 W11574590 (Control)
We serviced a
WHIRLPOOL ICEMAKER
Model WSF26C3EXW01
Near Salem, VA 24153
Chris S.
Job Details: 03/31/2022
The door still hasn't come in. ; schdld next appmnt for 4/4 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/31/2022
"Found unit not draining properly. Adjusted drain hose. Checked operation, all checks ok. ; used 1 W10282479 (Affresh) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model WRS555SIHB03
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/31/2022
Replaced main control and ensured good connection at control. Defrosted for a good 10 minutes in diagnostic. Checked for good reading of the defrost thermistor. Customer to defrost completely and observe. Reported to techline through service matters.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Roanoke, VA 24017
Uriah B.
Job Details: 03/31/2022
Crack in outer tub just where the drain pump mounts to it. Needs outer tub. Will need second tech or 2 count. ; ordrd 1 W11219115 (Outer tub)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Malvern, AR 72104
Blake D.
Job Details: 03/31/2022
"Inspected unit for grinding noise, tested unit found when the unit is stopping there is a grind noise, gained access to the blower wheel found that the wheel is stripped, unable to get the blower wheel off to see if the wheel or motor is stripped, blower wheel needs to be cut out, diagnosed to need motor and blower wheel; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near North Little Rock, AR 72117
Micheal
Job Details: 03/31/2022
"Customer complaint noisy. Brand new unit. Ran diagnostics and no errors appeared. Did not hear any unusual noise. Unit is making ice as normal. Checked all pumps which sound normal. Water valve working normal. Checked compressor and condenser fan motor, do hear a vibration coming from the condenser area. Ordered foam pad per service pointer W11553464; ordrng 1 W11546717 (Pad)"
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS00
Near Little Rock, AR 72223
Micheal
Job Details: 03/31/2022
Inspected unit a found it making to much ice. Ran diagnostics and no errors appeared. Replaced bin thermistor and ran diagnostics again. Tested normal. ; dspstn on spec-tagged invntry: 1 WPW10511923 THERMISTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Little Rock, AR 72204
Micheal
Job Details: 03/31/2022
Unit being replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Greers Ferry, AR 72067
Jeff N.
Job Details: 03/31/2022
"Called customer and asked about problem with unit. Right door gasket torn, left has small tear ordered 2 gaskets for ff doors.; ordrng 2 W10830274 (Gasket)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Conway, AR 72034
Jeff N.
Job Details: 03/31/2022
Diagnostics number 3 fz evaporator fan not coming on. Ordering evaporator fan. Checked ice maker tests good. Error code e5 due to fan not running in freezer to make ice room and bin cold.; ordrng 1 W11452196 (Freezer evaporator motor and harness)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Pearcy, AR 71964
Blake D.
Job Details: 03/31/2022
"Inspected unit for not advancing in cycle, ran diagnostic found error f8e1, manual tested the cold and hot water valve, found water flow to be low, replaced valve tetsed unit now the water flow is normal, unit operation checks okay; used 1 W11210459 (Valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/31/2022
"Inspected unit for not spinning the close out of the clothes, called whirlpool commercial tech line spoke with Jordan march 31st 11:53 am eastern time, gen 1 actuator having intermittent is commen, tech line said that the black little actuator can fix the issue diagnostic to need actuator W11212745 ($78.02) labor (98.75) customer paid for part and labor on return ; ordrng 1 W11212745 (Actuator)"
We serviced a
WHIRLPOOL DRYER
Model IED4400VQ1
Near Little Rock, AR 72212
Micheal
Job Details: 03/31/2022
Inspected unit and found failed door switch. Broken lever. Part $38.89 Labor $72.45 Trip $109.00 Tax $19.92 Total $241.26. Collected $120.00 by ck 1063. Ordered door switch WPW10237959.; ordrng 1 WPW10237959 (Door switch)
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Little Rock, AR 72223
Micheal
Job Details: 03/31/2022
Replaced worn roller. Tested unit and found operation normal. Collected $118.42 by cc 4024
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Little Rock, AR 72227
Micheal
Job Details: 03/31/2022
Replaced failed fill valve. Tested for leaks..New sump sounds just like the old one. Called tech line 7733316811. Tech line suggested ordering a new sump assy. Ordered W11416363 shows factory back order. ; ordrng 1 W11416363 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Greenbrier, AR 72058
Jeff N.
Job Details: 03/31/2022
Unit unplugged and customer had pics of problem. Ordered water valve due to water dripping into freezer thru fill tube.; ordrng 1 W11495416 (Triple water valve)
We serviced a
KITCHENAID KITCHEN
Model KDTE104EWH1
Near Morrilton, AR 72110
Jeff N.
Job Details: 03/31/2022
Leaking from center of sump. Ordered sump assy. Customer pulling unit out to dry out floor and cabinets. Unit will be sitting outside when we return.; ordrng 1 WPW10605057 (Sump assy)
We serviced a
WHIRLPOOL FREEZER
Model n/a
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/31/2022
Unable to work on unit not whirlpool and its under 1 year warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXW01
Near Benton, AR 72015
Blake D.
Job Details: 03/31/2022
"Inspected unit for not cooling, found the cooling to be turned off, unplugged the unit and plugged back in then turned the cooling back on, all fans came on, tested AMPs on compressor got 1.06 compressor is pulling heat and pushing cold, after 5-10 mins of turning the cooling back in I can feel the cold air coming, informed customer to wait 24-48 hours before loading the refrigerator back up, unit operation checks okay"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Benton, AR 72015
Blake D.
Job Details: 03/31/2022
"Inspected unit for not heating, tested voltage found 240 120 120, voltage does not drop when starting the unit, tested resistance to fuse check okay, tested thermal cutoff checked okay, tested element found no resistance, replaced heating element also found one of the coils to be damaged, after replacing element tested unit now heats, unit operation checks okay ; used 1 279838 (Heating element) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Alexander, AR 72002
Blake D.
Job Details: 03/31/2022
"Called customer, customer informed me that they canceled the appointment a few weeks ago"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Little Rock, AR 72210
Micheal
Job Details: 03/31/2022
"Customer gets an intermittent F9E1 error code. Ran diagnostics and did show an F9E1 error code. Removed pump, no obstructions in pump. Found drain hose clear and installed correctly. Ran unit on normal cycle and error did not reappear. Performed hard reset on acu. Ran drain/spin which worked correctly. Customer will call back if any further issues arise. Install wire tie on drain hose from truck stock W11390781..; used 1 W11390781 (Wire tie) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/31/2022
Tested unit. Will not start self clean. Found bad control. Gave estimate for repairs. Part 200. Labor 75. curtis nelson reed 2109930263; ordrng 1 W11528249 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/31/2022
"Customer stated issue started with old going unbalanced and then unit locked up and wouldnt open. Once unit unlocked the white bezel broke apart and caused lid lock to break, also found the ui panel broken through start button and power button. Ordering suspension for off balance and lid bezel and lid lock for the locked issue and console for the break in the console causing a functional issue with buttons. Some parts oos. Collected psc. Unit is in warranty ; ordrng 1 W11545554 (Bezel white) and 1 W11394572 (Lid lock) and 1 W11478526 (Panel ui) and 1 W11400156 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/31/2022
I found the machine locked and unresponsive save for a long drain error code (F9E1) on UI display. I was able to adjusted the machine by tilting it backwards and the adjusting the drain line which was far too deep about 18 in the stand pipe which is already quite short. I adjusted the line and tested the unit thoroughly. Issue appears resolved. I contacted tech line and spoke to Kirt SR# 7733315261who instructed me to run DLMS cycle to address some cycle irregularities. Issu is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Cibolo, TX 78108
Chris S.
Job Details: 03/31/2022
Called tech line spoke with adrain sr 7733320220 still having issues with washer found issue to be late lock latch was faulty need to change that out first then see if everything works. Latch is out of stock.; ordrng 1 W11394572 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Chris S.
Job Details: 03/31/2022
Customer stated that they were hearing a loud noise from freezer side found it should be faulty evaporator motor. Ordering evaporator motor to fix issue.; ordrng 1 WP2315549 (evap fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
S
Job Details: 03/31/2022
Upon arrival customer stated that unit would only dispense crushed ice. Verified a faulty solenoid not allowing the ice bin to switch from crushed to whole cubed ice. Ordering 1 WP2152713 to resolve issue. ; ordrng 1 WP2152713 (Solenoid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78249
Garry
Job Details: 03/31/2022
Replaced heating element with brass bushings with updated element with stainless bushings as per SPW11540964/Special Project Code S17304. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03'
Near Schertz, TX 78154
Chris S.
Job Details: 03/31/2022
Customer stated that icemaker was not working tested water dispenser got low pressure and ice cubes were looking very small tell customer to change out water filter since it has been changed out for nine months but that I would order icemaker just in case. Customer is going to go buy a new water filter today and test it out and if everything works shell call back to cancel tickets.; ordrng 1 W10884390 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near Converse, TX 78109
Chris S.
Job Details: 03/31/2022
Customer stated the refrigerator keeps turning off completely and then turn it back on also found frost on evaporator cover. Ordering control board start device and evaporator harness with bi metal defroster need authorization for parts.; rqstng P&A on 1 W11551372 (Evaporator harness) and 1 W11293378 (cntrl-elec) and 1 WPW10197428 (start relay)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78217
S
Job Details: 03/31/2022
Upon arrival customer stated the water valve would leak. Verified a cracked and broken dual water inlet valve. Took the broken water inlet valve and customer discarded it. Ordering 1 W11316256 to resolve issue.; ordrng 1 W11316256 (Double inlet)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Converse, TX 78109
Chris S.
Job Details: 03/31/2022
Customer stated that dryer when turned on was making screeching noise than it should be pulley wheel and assembly rusted need hopefully idle assembly.; ordrng 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL DRYER
Model WED8500DW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/31/2022
Unit no longer needs service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78209
S
Job Details: 03/31/2022
Upon arrival switched out gasket and sprayer arms. Issue persisted. Pulled the entire unit out and noticed that the front legs were all the way down causing the leak to happen from the seal due to the unit not being angled back. Due to the unit being able to lean back the unit was to far down allowing water to leak out of the front left. I could not raise the legs while the unit was in the cubby hole due to the marble top being so close to the unit. Advised customer of the situation and she relayed that she would let the contractor know and fix the issue. I tested the unit before reinstalling the unit and no leaks occurred. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78232
S
Job Details: 03/31/2022
Upon arrival customer stated unit would not cool on refrigerator and freezer side. Contacted tech line and per tech line we have a faulty compressor. Per tech line order drier assembly and compressor as well as all couplers. Ordering parts to resolve issue. I have poor signal and right before ending the call with tech line I was unable to get the sr #. Needs sealed system tech out. ; ordrng 1 W11455472 (Compressor) and 1 W11504420 (Coupler) and 1 W11506635 (Coupler) and 1 W11504431 (Coupler) and 1 W11024453 (Drier assembly) and 1 W11504445 (Coupler) and 1 W11313694 (Coupler) and 1 W10891060 (Coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/31/2022
Unit no longer needs service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Kerrville, TX 78028
Drew
Job Details: 03/31/2022
"Replace glass cooktop to resolve issues, customer was trying to tell me something but I couldnt understand. Asked if she can contact the office to talk to someone that speaks Spanish. No further issues at this point"
We serviced a
WHIRLPOOL WASHER
Model LSQ9110PW1
Near Kerrville, TX 78028
Drew
Job Details: 03/31/2022
"Upon arrival found the motor coupler cracked, and bad drain pump. Spoke with Rick from tech line and received Sr 7733318626. Ordering coupler and drain pump to resolve issues p; ordrng 1 WP3363394 (drain pump) and 1 285753A (coupling,motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Kerrville, TX 78028
Drew
Job Details: 03/31/2022
Replaced track stop to resolve issues. No further issues at this point
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jay
Job Details: 03/31/2022
Plug unit on and hit start loud ugly noise happens. Drive motor output shaft is out of its gasket and spinning freely. Ordering motor and blower wheel. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNS02
Near San Antonio, TX 78250
Jay
Job Details: 03/31/2022
Arrived and unit was beeping. Opened door and lights are intermittent as well as the temperature changing for both freezer and fridge. Main control board as well as the climate board are out of stock and discontinued. Collected 134.23 for service call in cash.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/31/2022
Installed new control. Unit able to go to diagnostics. Will not power on for regular cycle. Error code F6E1. Will need to replace UI. ; ordrng 1 W11135391 (UI)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Helotes, TX 78023
Jesus C.
Job Details: 03/31/2022
Installed new kickplate toe panel and control. Tested unit. Ran diagnostics test. Starts the. Shows F7E1 error code. Will need to replace sump assembly. ; ordrng 1 W11460946 (Sump)
We serviced a
FRGIDAIRE RANGE
Model LGGF3046TFE
Near San Antonio, TX 78209
Garry
Job Details: 03/31/2022
Customer complaint of Front Oven Door Panel being shattered. Ordering 1 Oven Door Outer Panel (316355501) to resolve issue. Collected SC & quoted $164.99 for parts & $117.45 for labor. Please schedule for soonest availability once parts arrive. ; ordrng 1 316355501 (Oven Door Outer Panel (glass))
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Floresville, TX 78114
Daniel
Job Details: 03/31/2022
Returned with parts to repair. Installed new control and tested unit. Both bake and broil elements are now powering on as they should. Upon leaving customer got upset that I was taking old control back with me and stated it was his property. Customer grabbed control and demanded to speak with supervisor. Customer spoke with DH and DH explained the reasoning we would need to take part back. Customer told DH that he would not allow me to leave with part. Was instructed by DH to leave asap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78233
Chris S.
Job Details: 03/31/2022
Customer stated the refrigerator was not sitting a line and the doors were let in warm air. Found it should be refrigerator was off balance fix legs tested and everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78006
Sebastian
Job Details: 03/31/2022
Customer had purchased their own hose went ahead and installed the hose and collected for the hose installed last time 75 labor $30 for the inner hose
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Jim G.
Job Details: 03/31/2022
I verified a kinked water line. Used wire tie to correct. Issue resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near San Antonio, TX 78245
Jay
Job Details: 03/31/2022
Replaced fuse. Plugged unit in and it powered on for a few seconds before shutting off. Ordering interlocks and upper components. Customer is requesting afternoon appointment on 04/08. Unit is in warranty.; ordrng 1 W11551558 (Upper interlock) and 1 W11551761 (Lower interlock) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 03/31/2022
Chris SR# 7733317906 I was checked cables and discovered a slightly loose 4 pin connector. Should issue persisted recommended new UI and acu.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS04
Near San Antonio, TX 78248
S
Job Details: 03/31/2022
Upon arrival customer stated unit would making a loud vibration/humming sound. Found that the issue is a faulty top blower. Per tech line replace the top blower to resolve issue. Ordering 1 W11245567 to resolve issue. Collected 134.23 for sc. Needing a helper tech on the next call out when part arrives. Customer graciously helped this time out but may not be here next time out. Sr-7733315060 ; ordrng 1 W11245567 (Top blower)
We serviced a
FRGIDAIRE REFRIGERATOR
Model CANCELLED
Near San Antonio, TX 78209
Garry
Job Details: 03/31/2022
"Customer complaint of refrigerator making high-pitched noise. Freezer, refrigerator, and icemaker all functioning well. As I was handling parts order for this customers second appliance (Job 101158), I informed him that I was unable to hear the noise and that the unit sounded perfectly fine to me. Offered to charge customer 2nd Appliance Fee in order to cover the unit for 90 days, should the issue worsen. Customer stated he would be willing to call back and pay full Service Call should future issues arise. I did not work on this unit. Job complete, no further issues at this time."
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS11
Near San Antonio, TX 78209
Garry
Job Details: 03/31/2022
"Customer complaint of MW/Hood Combo not venting properly as per inspector. Found unit to be functioning as designed. Job complete, unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78201
Garry
Job Details: 03/31/2022
Customer complaint of slow ice production. Found Ice Tray Thermistor to be open. Ordering Icemaker (W11546935) to resolve issue. Part shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11546935 (Icemaker)