We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Justin
Job Details: 03/10/2021
"Unit has a bad ignitor for the front right, will need ignitor. Not making contact with burner cap. ; ordrng 1 W11428753 (Ignitor Orifice)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIV29PCMS03
Near San Antonio, TX 78258
Jim G.
Job Details: 03/10/2021
Replaced both board and icemaker per customer request. ; ordrng 1 W11504381 (Retainer clip (ice box)) and 1 W10567563 (Ice chute gasket)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78259
Jim G.
Job Details: 03/10/2021
Replaced control board and Tod. Issue resolved.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/10/2021
Customer stated that the issue is the unit functions intermittently. The bake and broil section do not always function. Diagnostics revealed F1E0 code. The terminal block and wiring harness are fully intact. Unit will need a new control which has been ordered by prescreen.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES3
Near San Antonio, TX 78216
Sebastian
Job Details: 03/10/2021
Replace control unit tested good closing out call
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78245
Justin
Job Details: 03/10/2021
"Found the unit working as designed, unit has no rinse aid. Gave customer sample packs."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78254
Justin
Job Details: 03/10/2021
The top silverware rack is damaged at rail. Will need to order left side track W10913628. ; ordrng 1 W10913628 (Left side track)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78232
Jim G.
Job Details: 03/10/2021
Verified that the gaskets were not easily removable. I was not co vide the that they could be removed without considerable damage to the doors. Customer declined disclaimer. However I did also find an issue with the module which customer does want repaired. ; ordrng 1 W11462342 (LED Module)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Boerne, TX 78006
Colton B.
Job Details: 03/10/2021
Issue is a rattling noise. Finding issue to be that the unit is vented to the side. Installers did not use proper venting. Customer needs to have installers come back out and get it taken care of.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/10/2021
Customer stated that the unit is not functioning. That it was leaving water in clothes and then stopped bringing water to unit entirely. Unit is unresponsive at this time. Will need a new control and water inlet valve to resolve issues.; ordrng 1 W11399433 (Control) and 1 W11038689 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/10/2021
Unit not under warranty. Found door rails not aligned. Realigned door. Now sealing. No further issues. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL VENT HOOD
Model WVU37UC6FS0
Near Schertz, TX 78154
S. L.
Job Details: 03/10/2021
Job is duplicate for job 85204 found wire harness for lights routed below control button and screws werent fully installed to control tightly due to harness being in the way used truck stuck zipties to secure harness so it does not interfere with mounting of button control reinstalled screws and tested buttons secured all operations normal.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model CWE5800ACS
Near San Antonio, TX 78230
Shawn W.
Job Details: 03/10/2021
"Pulled out old broken bulb, installed new bulb supplied by customer. Tested to complete. Functioning as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW510HW0
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/10/2021
Last visit found dented basket. Swapped out with new basket to resolve unit issues. Ran high speed spin test to ensure proper function. No further issues at this time.
We serviced a
JENNAIR COOKTOP ELECTRIC
Model C22105
Near Boerne, TX 78015
Colton B.
Job Details: 03/10/2021
Issue was burners not working correctly. Unit needs new burners but we cannot get them. Range is 35 years old and I cant even pull the burners up in Marcone. We cannot repair the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78255
Colton B.
Job Details: 03/10/2021
"Issue is ice maker not getting voltage. Replaced control, IM now getting voltage. Unit appears to be good to go."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78257
Colton B.
Job Details: 03/10/2021
Customer canceled appointment.
We serviced a
WHIRLPOOL RANGE
Model BR3399LXGB1
Near San Antonio, TX 78231
Tommy B.
Job Details: 03/10/2021
Customer did not salvage screws when the unit door came apart. Ordering parts to complete service.; ordrng 3 W11206744 (Screw)s and 2 W10837674 (Screw)s
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/10/2021
"Last visit found a faulty lid latch, this visit swapped out with new latch to resolve issues. Ran automatic test cycle and unit is functioning normally with no further issues at this time."
We serviced a
GE WASHER
Model n/a
Near San Antonio, TX 78239
Jim G.
Job Details: 03/10/2021
Replaced defective water inlet valves. Issue resolved. Unit tested properly thereafter.
We serviced a
UNKNOWN VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78254
Justin
Job Details: 03/10/2021
"Unit was not installed correctly, fall down. Damaged power cord, will need to order. Builder or whirlpool needs to send out techs to install unit back properly. Might have more damage but wont know until we get it installed and power cord replaced. ; ordrng 1 W10613691 (Power cord)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Boerne, TX 78015
Tommy B.
Job Details: 03/10/2021
Customer stated that the unit is leaking water out of the vent housing during bulky item wash and also out of the dispenser. Observed this during testing. Ordering new dispenser to resolve issue.; ordrng 1 W11465533 (Dispenser)
We serviced a
IKEA DISHWASHER
Model IUD7555DS3
Near San Antonio, TX 78240
Tommy B.
Job Details: 03/10/2021
Customer stated that the unit has been leaving the dishes dirty. Also that the lower spray arm is broken. Diagnostics revealed error code F3E3. Unit needs and new wash sensor and spray arm. Ordering parts to resolve issue. ; ordrng 1 W11084121 (Sensor) and 1 WPW10491331 (Spray arm)
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW2
Near San Antonio, TX 78230
Chris S.
Job Details: 03/10/2021
Customer stated that washer just stop and wouldnt drain found issue to be faulty control board. Customer doesnt want to go thru with repair.; ordrng 1 WP8182221 (cntrl-elec)
We serviced a
JENN-AIR REFRIGERATOR
Model JSC24C8EAM00
Near San Antonio, TX 78216
Chris S.
Job Details: 03/10/2021
Replaced fan scroll. Tested unit everything working and passed diagnostics test. Got good frost pattern on evaps. Everything working as designed. Collected P&L 302.24
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near San Antonio, TX 78232
Chris S.
Job Details: 03/10/2021
Upon arrival customer doesnt need service because she dose t have power cord for dryer. She will go get one and call us back.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near San Antonio, TX 78232
Chris S.
Job Details: 03/10/2021
Customer stated that dryer still not working and 2 electricians checked everything and said the unit is the problem. Called tech line spoke with Scott we checked voltage with with power cord plugged in and on one black to white got 120 and on red to white got 244 and red to black got 240. Pulled power plug out a little bit and tested voltage from there and got same out come. Unplugged power cord and tested plug by itself and got same results. Issue is a loose wire at plug or breaker. Told customer that they need to have another electrician check it and fix issue. We will not service dryer until issue is fixed per whirlpool tech line SR 7730157535
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Live Oak, TX 78233
Chris S.
Job Details: 03/10/2021
Customer stated that washer knob wont go to the cycle you want. Found issue to be faulty control board and console board. Waiting on parts to come in. Customer stated that they have extended warranty thru Lowes. Told customer they need to call Lowes and have them send us the dispatch to show its under extended warranty. Also told customer if we dont get that dispatch number they will be responsible to pay sc and P&L.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78238
Tommy B.
Job Details: 03/10/2021
Customer stated that the issue is the unit is not completing cycles. Diagnostics revealed error code F8E1. Found issue to be caused by faulty water inlet valve. Ordering parts to resolve issue.; ordrng 1 W11220230 (Valve)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near San Antonio, TX 78212
Sebastian
Job Details: 03/10/2021
W10906430 control. Found that the unit was not feeling the appropriate voltage to the pump while in test mode or in its regular cycle took off the front panel to take voltage directly from the control board found that in test mode one of the cycles did kick on the motor for a short time I was able to determine that the pump is working as it should when theres voltage fair to it problem is the control is not properly feeding the voltage on every time it should the first time putting in test mode and the third time putting in test mode I was not able to get voltage to the pump verify that float switch is actuating as it should customer needs control. Part listed above if customer calls and they would like us to order a part and continue with the car collected service fee in the meantime
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78228
Sebastian
Job Details: 03/10/2021
Found rust spots on the drive wheel and even on the motor found hard water marks all over the transmission and under the cover and ran unit water systems to test for leaking ran drain system as well could not determine any leak at the time customer says unit leaks about 10 minutes into wash based on the evidence on the gear case the unit is most likely leaking from the gear case through the gear case Ordering gear case along with drain tube and pump just in case. Your case is on back order parts team to reach out when available; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Splutch) and 1 W10899966 (Hose) and 1 W10919003 (Pump)
We serviced a
WHIRLPOOL LAUNDRY
Model WTW8040DW4
Near Salem, VA 24153
Uriah B.
Job Details: 03/10/2021
Replaced lid. Checked. All checks ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Salem, VA 24153
Uriah B.
Job Details: 03/10/2021
Replaced door panel. All checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Daleville, VA 24083
Uriah B.
Job Details: 03/10/2021
Replaced main wire harness. All checks ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Vinton, VA 24179
Uriah B.
Job Details: 03/10/2021
Found actuator bad. Replaced actuator with stock. All checks ok.; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/10/2021
"Needs shaft. Will replace repair kit at same time, so new kit is not destroyed by bad shaft. ; ordrng 1 WPW10359271 (Roller shaft)"
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/10/2021
Element is bad. Needs element. ; ordrng 1 DC97-14486A (Element)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/10/2021
5407930659. Please make primary. Cx will need call regarding scheduling. Needs IM SVC Kit per service bulletin. DA97-15217D; ordrng 1 DA97-15217D (IM Svc kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/10/2021
Replaced door switch. All checks ok.
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/10/2021
Oven not keeping temp after initial preheat. Oven door does not seem to be closing quite properly. Right hinge may have a little give to it that the left hinge does not. Will replace hinges. Oven sensor and door latch also needed. Will need chris to pull unit out as it is a large gas range. W10830016. Door latchW10774099. Left hinge W10774098 right hingeWPW10131825. Sensor ; ordrng 1 WPW10131825 (Oven sensor) and 1 W10774099 (Left hinge) and 1 W10774098 (Right hinge) and 1 W11029221 (Door latch)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Salem, VA 24153
Uriah B.
Job Details: 03/10/2021
"Customer still having issues with the unit heating more in the back than in the front. We have already replaced all components involved with the bake and broil operations. Per customer, if we think it should be replaced, Lowes will do it. Customer has tried using temp calibration to no avail and is waiting for preheat at least 20 minutes. Techline does not recommend replacing any parts. ; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78410
John L.
Job Details: 03/10/2021
Inspected unit drama issue with lid. Lid has broken At the point where hinge connects at. Will need to replace lid and left side hinge assembly to resolve this issue.; ordrng 1 W10793620 (lid) and 1 W10270398 (hinge)
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Sandia, TX 78383
John L.
Job Details: 03/10/2021
"Inspected unit, found issue with support bracket. Found part is no longer available and has been discontinued."
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES01
Near Corpus Christi, TX 78413
Adam
Job Details: 03/10/2021
Inspection of unit shows control board is unresponsive. Taking multiple boat readings from control board with assistance from tech line was determined that either the unit was not getting power at the harness/junction box or the main harness on the unit would need to be replaced. Uninstalled unit open junction box and found not all connections or solid. Also inspection of breaker box shows a fuse that should power this product is weak. Advise customer to contact professional electrician to resolve issue. Product is out of warranty and customers charged for labor and thermal fuse component. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Victoria, TX 77901
Michael
Job Details: 03/10/2021
"Spoke with Nick about this job, he said this was a duplicate order, job has already been worked, completed work order"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near Bloomington, TX 77951
Michael
Job Details: 03/10/2021
"Installed parts ordered, all the top elements are working normal, the display and oven are also working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77905
Michael
Job Details: 03/10/2021
"Won’t do anything per customer, F8E1 long fill F2E1 stuck key error codes, tested the inlet valve, not getting water on the cold side, didn’t have one in TS, turned the water off and removed the hose, there was trash in the filter, sucked out with a shop vac, tied it back in and tested the valve, both sides are working normal and have good water pressure, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Victoria, TX 77901
Michael
Job Details: 03/10/2021
"A pillow case was caught underneath the wash plate, removed the wash plate and sheet, put wash plate back in place, found error code F2E1, stuck key, cleared error code and tested the UI, no stuck keys, calibrated the appliance and performed a diagnostics test, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near Inez, TX 77968
Michael
Job Details: 03/10/2021
"The auger motor wasn’t engaging, installed part ordered, the auger is engaging and dispensing ice, appliance is working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Inez, TX 77968
Michael
Job Details: 03/10/2021
"The customer didn’t change out the broken hot valve to the house, I tried to shut it off with pliers, not shutting off. Advised the customer the valve needs to be changed out before we come back out, please confirm it’s been done when the customer calls back; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Victoria, TX 77904
Michael
Job Details: 03/10/2021
"Not heating per customer. Ran the appliance on diffuser settings, the appliance is heating, removed the vent hose and found it was clogged up with lint, including the 90 going up, cleaned out the hose and the 90 as far as I could go, advised the customer they would need to get on the roof and confirm there is good airflow, it’s possible the air vent still needs to be swept out, the appliance is heating and working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS00
Near Corpus Christi, TX 78418
Adam
Job Details: 03/10/2021
Complaint of unit losing cooling. Inspection of unit shows freezer temperature at a steady 50° and refrigerator slightly higher. Further inspection shows Front cover assembly not always excepting commands. Also compressor is running as well as condenser fans but inverter not responding. Because front assembly cover is no longer available labeled as discontinued product will not be able to be repaired correctly. Customer is curious as to how this could happen. I inform customer set an a loss of power or sudden power being re-applied to unit can cause shorts or blowouts in some components. Unit is out of warranty and customers charged for diagnostic. Customer does not wish to continue with repairs because components are not available.
We serviced a
KITCHENAID ICEMAKER
Model KUIC15NLTS2
Near Victoria, TX 77904
Michael
Job Details: 03/10/2021
"Installed parts ordered, powered on the appliance, it is circulating and working normal"
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Corpus Christi, TX 78418
Adam
Job Details: 03/10/2021
Myself the technician was behind schedule and customer opted to reschedule for sometime next week.; schdld next appmnt for 3/19 FRI !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Victoria, TX 77904
Michael
Job Details: 03/10/2021
"Installed parts ordered, it was still rubbing on the left side, looked closer at the basket, it had a slight bow , I was able to straighten it out, the basket is no longer rubbing on the gasket, no further issues"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Alice, TX 78332
Adam
Job Details: 03/10/2021
Installed all components then tested unit. Washing machine gives new errorcode for faulty actuator. manually testing shows actuator will engage and does rotate cam but unit will not Agitate or Spin correctly. Manually put in agitate high or low results in loud zipping noise unsure as weird noise is coming from or causing. Only component that has not been changed on the unit is the agitator and wash tub itself. Ordering tub agitator cam and actuator to resolve issue.; ordrng 1 W10003790 (screw) and 1 W10215115 (washplate) and 1 W11172199 (basket) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSF26C4XYY03
Near Bishop, TX 78343
Adam
Job Details: 03/10/2021
Sr#7730215382.Customer complaint of unit not making ice. There are several service pointers in regards to this issue none of them seem to apply at this time. Testing of icemaker shows that it is getting proper voltage but will not turn over unable to jump. Call tech line to troubleshoot and confirm issue. After several tests with tech line they confirm my initial diagnosis as replacing icemaker. SR number above. Unit is out of warranty and customer was charged a diagnostic fee. Customer will be responsible for cost of component and labor on second follow-up visit after installation.; ordrng 1 W10122576 (Icemaker?)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Victoria, TX 77904
Michael
Job Details: 03/10/2021
"The customer said the washer kept giving F0E9 error code when she tried to start a wash cycle, said she finally unplugged it over night and tried it the next day, it started working. No error codes, suspension is good, calibrated and performed a diagnostics test, completed with no issues or error codes, possible an unbalanced load triggered the issue and the appliance just needed to be reset, the appliance is working normal"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 03/10/2021
Inspected unit no issues found with unit. Sound issue with outlet and Power cable. Outlet is fried and so are prawns onto power cord. Took pictures of outlet and cord. Outlet had a viscous substance coming out from it this could have led to short in outlet thus causing issues with this unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS02
Near Taft, TX 78390
John L.
Job Details: 03/10/2021
"Inspected unit, found issues to be with slides on unit. Slides tend to bind up at random occasions leaving freezer door to not fully shut leaving gap in Seale. Slides will need to be replaced to resolve this issue.; ordrng 2 13055901 (slide)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Mathis, TX 78368
John L.
Job Details: 03/10/2021
"Inspected unit, unit has no function. Bored on this unit has died, replace board and issue has been resolved. Recalibrated unit."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Sandia, TX 78383
John L.
Job Details: 03/10/2021
"F5E4 door not open error, ran test cycle. Found inner tub to move excessively when starting spin. According to customer drum bounces and bangs around. Front door has a gash from this. Replace shocks and springs, locking mechanism and ; ordrng 1 W10804741 (latch) and 1 W11171604 (Insert) and 4 W11094464 (Shocks)s and 2 W10896675 (Springs)s"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Corpus Christi, TX 78410
John L.
Job Details: 03/10/2021
"Inspected unit, ran airflow test. Unit did not pass airflow test, unit does heat during cycle but due to Poor airflow unit is not drying effectively. Inspection of wall ventilation shows large amounts of lint trapped within vent. Advise customer that home ventilation will need to be cleaned out for unit to run effectively."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Corpus Christi, TX 78411
Michael
Job Details: 03/09/2021
"The doors aren’t aligned, tried to adjust at the feet, won’t adjust, noticed the bracket the door sits on is lower, about a 1/2 inch, no way to adjust the drill holes, called tech line and spoke with Austin SR7730205684 he agreed there is no adjustment, asked if it was sealing, yes, he said it is a cosmetic issue and to give the SR and refer them to customer service."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78414
Adam
Job Details: 03/09/2021
Customer complaint of rattling or bumping during operation. Faction of unit shows debris caught in front bearing between felt. Remove debris tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
Adam
Job Details: 03/09/2021
Inspection of unit shows no error codes. Speaking with customer States she hears a continuous hum noise coming from control board area or cancel. Also States she hears water sloshing in the unit after cycles are complete. Calibrate unit and ran verification cycle all functions work as designed. I personally do not hear a humming coming from control board/consul in less water valves are actual waiting. As for water left in unit I did explain to customer that there is always a little bit of water left at the bottom of the tub and also the inner tub has water Built-in to the ring which will cause is sloshing noise if you move it hard enough. Also during testing drain steam started to back fill and water came into the garage pictures in SD quick pic I did inform customer that this is not something that is caused by the machine but something in the drain. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Port Aransas, TX 78373
John L.
Job Details: 03/09/2021
"I inspected unit, found issues with this unit. Control pad on deli drawer does not function, after popping up control panel on drawer found water has made its way into cavity corroding the wiring with in drawer panel. Control and drawer panel will need to be replaced to resolve this issue. unit also has issues distributing water, after Justin flow rate either remains the same and only distributes 4 ounces of water no matter what adjustments you make. Front panel may need to be replaced to resolve this issue.; rqstng P&A on 1 W10733259 (dor-fip ss) and 1 W10677119 (cntrl-elec) and 1 W11387384 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Corpus Christi, TX 78410
Adam
Job Details: 03/09/2021
Inspection of unit shows error code for long Phil. Further inspection shows customer does not have a hot water supply line running to the units but is washing clothing on a hot water cycle which in turn is causing the error code. Calibrated unit ran verification cycle issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FBSS0
Near Corpus Christi, TX 78418
John L.
Job Details: 03/09/2021
"Installed new drain pump, tested after installation. And unit is now draining without issue."
We serviced a
WHIRLPOOL WASHER
Model WRT138FZDM00
Near Corpus Christi, TX 78414
John L.
Job Details: 03/09/2021
"Installed compressor, Vacuumed and charged unit to proper levels. Unit is holding charge and is cooling, no issues at this time. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78404
Michael
Job Details: 03/09/2021
"Installed part ordered, calibrated and performed a diagnostics test, the appliance is allowing selections and working normal"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Portland, TX 78374
Michael
Job Details: 03/09/2021
"The ice maker isn’t making ice, tested the ice maker and water splattered everywhere. Removed the ice maker and found the blue harness wires that come out the of door had broken off, ordered the door and UI, please reschedule the customer when parts come in.; ordrng 1 W10849513 (dor-fip) and 1 W11099342 (panel-ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Taft, TX 78390
Michael
Job Details: 03/09/2021
"The gasket on the FC was hanging off at the bottom and wouldn’t stay in place, used gum sealer and pushed the gasket back into the channel, opened and closed the door several times, the gasket is staying in place and sealing properly"
We serviced a
JENN-AIR COOKTOP
Model JED4430WS02
Near Corpus Christi, TX 78410
Adam
Job Details: 03/09/2021
After consulting with customers on price points for both labor and component cost they have declined any further service. Issue resolved
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Benton, AR 72015
Micheal
Job Details: 03/09/2021
"Customer complaint no cool. Found unit unplugged with doors off, could not locate hinges, Unit is now plugged in but need run time to see what the issue is, Try to force it in for Mar 10th; schdld next appmnt for 3/10 WED !"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Greenbrier, AR 72058
Jeff N.
Job Details: 03/09/2021
Found long drain error code. Put in diagnostics ran drain pump and it drained. Ran diagnostics cycle did great. Ran calibration checked good. Put on quick wash checked good.
We serviced a
WHIRLPOOL LAUNDRY
Model WTW5000DW3
Near Royal, AR 71968
Blake D.
Job Details: 03/09/2021
"Inspected unit for not spinning properly, ran diagnostic auto tested, tested okay, heard a loud squeak at the start of spin, diagnosed to need belt and clutch; ordrng 1 W11239857 (Belt) and 1 W10721967 (Clutch)"
We serviced a
WHIRLPOOL LAUNDRY
Model WED4815EW1
Near Royal, AR 71968
Blake D.
Job Details: 03/09/2021
"Inspected unit for not drying well, tested all the fuses checked okay, ran cycle with door open notice the heat would cut off, diagnosed to need timer; ordrng 1 WPW10185982 (Timer)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/09/2021
"Inspected unit for wash cycle not advancing, ran diagnostic found error f8e1, checked water pressure found that the water wasnt turned on all the way, went ahead and tested valve page 13 test 2, hot and cold showed resistance, ran test one more time checked for errors, found none, ran calibration , unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Malvern, AR 72104
Blake D.
Job Details: 03/09/2021
"Inspected unit for not making ice, tested temp in freezer -11 c (12f) tested okay, replaced icemaker with truck stock, when trying to test it the unit sparked at me and burnt the wire, tested resistance on wire harness found none, diagnosed to need icemaker and icemaker wire harness; ordrng 1 WPW10300022 (Icemaker) and 1 W11348616 (Harness icemaker), used 1 W10882923 (Icemaker) from stock"
We serviced a
WHIRLPOOL WASHER
Model GHW9250ML1
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/09/2021
Aponed disassembling unit found inner shaft to be scared diagnosed to need inner basket (8181668) found item to be discontinued ; rqstng P&A on 1 8181668 (Basket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Otter Township, AR 72103
Micheal
Job Details: 03/09/2021
"Customer complaint loud noise, inspected unit and found pulley nut loose and worn down splutch assembly, ordered W10721967; ordrng 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Conway, AR 72034
Jeff N.
Job Details: 03/09/2021
Lint screen housing warped letting lint pass screen. Ordered new lint screen.; ordrng 1 WPW10717210 (screen)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Conway, AR 72034
Jeff N.
Job Details: 03/09/2021
Replaced hmi and control. Calibrated checks good
We serviced a
JENN-AIR REFRIG
Model JFX2897DRM02
Near Dardanelle, AR 72834
Jeff N.
Job Details: 03/09/2021
"Housing for evap in ff area all cracked up. Drain pan is broke. Ordered evap kit. Has everything in it.; ordrng 1 8201675 (compressor) and 1 W10917531 (evaporator), dspstn on spec-tagged invntry: 1 WPW10143759 UV DYE DRIER"
We serviced a
WHIRLPOOL WASHER
Model GHW9250ML1
Near Hot Springs, AR 71909
Micheal
Job Details: 03/09/2021
Tech was assigned as a helper;
We serviced a
KENMORE WASHER
Model 110.296228
Near Kerrville, TX 78028
Colton B.
Job Details: 03/09/2021
"Issue is that the unit doesnt spin but the customer can hear the motor running. Tried several times with clothes, the unit spun every time. Customer will try a load of clothes and call back if issue returns. Collected SC fee."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Boerne, TX 78015
Tommy B.
Job Details: 03/09/2021
Customer has extended warranty through Costco. Instructed customer to call provider to set up proper dispatch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near San Antonio, TX 78248
Jim G.
Job Details: 03/09/2021
Verified sealed system issue again. Amp draw was at 4.1 exceeding the threshold. I also found open windings. ; ordrng 1 W10276644 (Compressor (includes inverter /starter)) and 1 WPW10143759 (HV Drier)
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/09/2021
Tested unit. No leaks coming from washer. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/09/2021
"Checked fridge and freezer door opening & closing, no metal on metal sound present. But discovered freezer handle was loose and making click noise when opening. Tightened both screws and both doors operating as designed. Checked lights found freezer light burnt out only one led flashing. Found top refrigerator light dim. Ordering that light to resolve the issue. ; ordrng 1 WPW10515058 (light)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSO42FTX02
Near San Antonio, TX 78212
Sebastian
Job Details: 03/09/2021
Replace control on refrigerator as per tech line unit appears to be working as it should collected for part only as we have been out there on several occasions customer was without a unit for a very long time collected for control unit testing good at the moment shut the customer to wait a few hours for cool air to come
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/09/2021
Upon arrival customer stated that the unit is not making odd noises any longer. Swapped out water valve to resolve low flow issues. Ran automatic test cycle and unit is testing good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/09/2021
Unit having defrost issues. Needs defrost thermistor. ; ordrng 1 WPW10384183 (Thermistor)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODC304ESS01
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/09/2021
Replaced both outer oven doors and the top hinges. After replacement checked door movement found no issues when oven was removed from wall. But when installed completely outer frame is pushed inward causing doors to rub. Spoke to customer about issue with instillation. Customer understands repair needed. Job complete.
We serviced a
UNKNOWN VENTHOODS
Model WVU37UC6FS0
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2021
Found harness for lights not secured and was tucked under control panel causing buttons to be crooked. Removed panel secured harness with truck stock zipties reassembled panel tested all operations normal. Unit under ELW closing papers provided.; used 2 WP8567668 (Ziptie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2021
Called CXC spoke Tiffany verified purchase date 4/1/2020 sr number 7730163633 unit under warranty from manufacturer. Found FC door seal warped used heat gun reformed seal removed frost from unit tested all operations normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2021
Found unit not agitating went to bottom of unit found ring on cam broken. Used pulley kit from truck stock replaced entire cam and tested control connectors calibrated then tested all operations normal.; used 1 W10721967 (Cam) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78255
Justin
Job Details: 03/09/2021
"Was not able to hear anything out of the normal, I will ask customer to get a video while we wait on pump. ; O-emld tckt"
We serviced a
UNKNOWN VENT HOOD
Model UXD8630DYS
Near San Antonio, TX 78258
Sebastian
Job Details: 03/09/2021
#047 Unit was just installed and has never blown air for the customer found that motor was working as it should but installer did not break away the little flaps in the inside of the tube on their venting system there was basically a wall in the tube after I broke away the little walls the spring mechanism started to work as it should and did not block the air unit is working as it should at this point first time visit out on a brand new unit customer instruct and install should be good to use as we have our dispatch