Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1335 customer reviews

Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Upon arrival freezer and refrigerator both well above what temperature is set at. Freezer is 53 and refrigerator is 73. Ran diagnostics on unit. Do not hear compressor kicking in or out. Called tech line. Spoke to Robert. Sr#-7726784057. Quoted customer p&l. They’re gonna buy new unit. Unhappy with this one since purchased.

Near Mockingbird Ln, Kerrville, TX 78028
Jim G.

Jim G.

COOKTOP ELECTRIC WHIRLPOOL WOD93EC0AS04 Replaced control. Tested unit. Unit tested properly. Issue resolved. Collected payment.

Near Vista Serena, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDX655DW1 Replaced pts relay. Ran dryer no issues. Good voltage from wall to unit. Job complete.

Near N Olive St, San Antonio, TX 78202
Richard G.

Richard G.

VENTHOODS UNKNOWN UXT4230ADS2 "Replaced socket, unit still would only light at the high setting. Removed bulb and replaced it with another bulb in the home, light now works as designed. Placed non dimming bulb in a non dimming socket, good to go. Informed customer of change."

Near Saddle Spur, San Antonio, TX 78253
Jim G.

Jim G.

DRYER WHIRLPOOL WED4850HW0 Replaced belt. Old belt was frayed and the idler/tension pulley had become dislodged. Issue resolved. ; used 1 4392065 (REPAIR-DRYER) from stock

Near Kotara Canyon, San Antonio, TX 78260
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Thawed out freezer section and replaced extension. Unit is good to go. Spoke with customer about survey.

Near Flora Springs, San Antonio, TX 78253
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced damper control and control board. Conducted diagnostics, no errors. Fully functional. Job complete."

Near Schertz, TX 78108
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Temperatures in refrigerator were 3 degrees F in Freezer and 40 degrees F in fresh food section. Replaced control board. Ran diagnostics, no errors. Fully operational. Job complete."

Near Berry Park, Schertz, TX 78154
Jim G.

Jim G.

WASHER WHIRLPOOL WTW5000DW2 Ran diagnostic and service modes. No error codes were recorded by the control. In service mode the there are no signs of irregular vibrations. Customer’s video shows the unit is knocking around a lot. Educated customer on load sizes then checked suspension. Ran calibration mode and ensure feet were level.

Near Kuntz Point, Bulverde, TX 78163
Sherman  J.

Sherman J.

COOKTOP ELECTRIC KITCHEN AID KCES556HSS00 Changed out cooktop due to recall. No further issues at this time.

Near TX-534 Loop, Kerrville, TX 78028
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JB36NXFXRW05 Unit ice maker clumping in the bin. Found cause to be stripped screw holding ICEMAKER in place allowing ice maker to lean. Replaced stripped screw with new screw to resolve the issue. Unit performing as designed now. No further issues at this point. Collected Sc and labor.

Near River Bluff Dr, Boerne, TX 78006
Sherman  J.

Sherman J.

COOKTOP ELECTRIC KITCHEN AID KCES556HSS0P Changed out cooktop due to recall. Screws that were in plate were all stripped out. Let customer know. No further issues at this time.

Near TX-534 Loop, Kerrville, TX 78028
Ivan B.

Ivan B.

OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Replaced control panel. Unit operating properly at this time. No further issues. Yes to survey and leave behind.

Near Bluewater Pl, Spring Branch, TX 78070
Devon F.

Devon F.

WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would not start found nail in drain plug removed nail unit is operating as designed.

Near Garwood Chase, San Antonio, TX 78247
Tommy B.

Tommy B.

REFRIGERATOR JENN-AIR JS48SEDUDW01 Returned to remove ice bin and fix the button. Fridge has been not cooling since 1/30. Called techline spoke to Andrew. Identified that the compressor is not running. Entered diagnostics and ran tests to confirm compressor function. removed access panel and ran tests on inverter box from white to black and then red to black. Minimal voltage was detected indicating control board issue. Customer to contact for further repair. SR7726785519 Control board part is W10789107; saved tckt

Near Champion Cliff, San Antonio, TX 78258
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFC704FBS00 "Customer stated that the issue was at the unit has faulty icemaker arm and the auger motor does not spin the blades to dispense ice. Disassembled and reassembled ice bin components and crusher arm not spins with auger motor. Taped the wires to heater for ice fill tub to avoid future heater issues. Will need new icemaker. Collected service call, parts and labor. ; ordrng 1 W10908391 (icemaker)"

Near French Walk, Helotes, TX 78023
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDC500VW0 "Found obstruction in dryer vent which caused heating issues and bad idler pulley has sed shop vac cleared obstruction and cleaned dryer cabinet. Used repair kit replaced idler pulley rollers and belt. Tested thermostat and element all operations normal spoke,to customer about changing to rigid dryer vent for safety and to have apartment remove screen from dryer vent. Advised of survey total service fee,labor part and tax. Paid in full.; used 1 4392065 (REPAIR-DRYER) from stock"

Near Tradewind Dr, Windcrest, TX 78239
Tommy B.

Tommy B.

REFRIGERATOR JENN-AIR JS48SEDUDW01 Returned to remove ice bin and fix the button. Fridge has been not cooling since 1/30. Called techline spoke to Andrew. Identified that the compressor is not running. Entered diagnostics and ran tests to confirm compressor function. removed access panel and ran tests on inverter box from white to black and then red to black. Minimal voltage was detected indicating control board issue. Customer to contact for further repair. SR7726785519 Control board part is W10789107; saved tckt

Near Champion Cliff, San Antonio, TX 78258
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer was unaware that the unit was out of warranty. Discussed costs and customer decided not to go through with the appointment. Did not collect any money. Did not look at the unit.

Near Baffin Oaks, San Antonio, TX 78254
Tommy B.

Tommy B.

MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Called techline spoke to Robert. SR7726789543 there is a known issue for the products with serial number starting seven weeks past the date of manufacture for the unit. Ordering interlock switch kit to resolve service pointer issues.; ordrng 1 W10138793 (fuse) and 1 W11244494 (interlock)

Near Ondara, Helotes, TX 78023
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Complaint unit not washing. Found f4e3 motor not functioning. Replaced motor to resolve the issue. Unit performing as designed now. No further issues at this point.

Near Hillview Loop, Boerne, TX 78006
Tommy B.

Tommy B.

COOKTOP ELECTRIC WHIRLPOOL G7CE3034XB00 Parts switch did not solve issue. Ordering remaining switches to resolve issue.; ordrng 1 WP74007840 (switch- in) and 1 WPW10244639 (switch-inf) and 1 WPW10326246 (switch-inf)

Near Florencia Villa, Boerne, TX 78015
Richard G.

Richard G.

DRYER WHIRLPOOL SDE305DAYW "Customer complaint is that the dryer keeps blowing fuses. Per Technical Bulletin TDL-0072-B, On series 14 dryers a consumer complaint of “Dryer Dead, or wont’ run”, check for a thermal fuse failure. At series 14, a change was made to the Heating Element, Thermal Fuse, High Limit Thermostat, and Cycling Thermostat. In the event that the Thermal Fuse failed, or if one of the components mentioned should fail and has to be replaced, install part number:37001139 to be used for U.S. models. Quoted cost of repair, customer will be buying a new dryer. Collected service call fee."

Near Gravely Point St, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL MFI2568AEB Checked refrigerator found control board not registering to commands. Ordering new control board to resolve issue. Needs OLT authorization.; rqstng P&A on 1 W10890094 (cntrl-elec)

Near Bailey Ave, San Antonio, TX 78210
Jim G.

Jim G.

VENTHOODS KITCHENAID KVUB406GSS00 Replaced both capacitor and transformer. Issue resolved.

Near Frontier, Spring Branch, TX 78070
Tommy B.

Tommy B.

COOKTOP GAS KITCHEN AID KGCU467VSS02 Customer stated that the issue is the right front burner doesn’t ignite. Found issue to be faulty electrode. Ordering parts to resolve issue. ; ordrng 1 W10854967 (igntr-surf)

Near Bull Ring, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Per Sb web unit still under warranty until 4/1/2020. Unit not cooling properly, confirmed SS issue, found restriction in SS. Installed dye drier to resolve the issue. Vacuumed unit, held. Charged unit, held. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Elliott St, San Antonio, TX 78225
Richard G.

Richard G.

RANGE WHIRLPOOL WFG505M0BB2 "Customer complaint is that the knob on the front left is bent. The knob is not bent but is missing a screw on the valve, causing the knob to be loose. Ordering new valve.; ordrng 1 W10814916 (valve-brnr)"

Near Blossom Row, San Antonio, TX 78253
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW3 Complaint is noise during wash. Found agitator was loose causing noise. Tightened agitator bolt. Noise is gone. No further issues. Tested to complete.

Near Sugarfoot Dr, San Antonio, TX 78227
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue is refrigerator doors not closing right. And not cooling right. Found freezer door was missing a washer. I found they left on top of fridge and didn’t put it on. I put washer washer on freezer door. Door now closing with out rubbing. Air way was block by food. Told costumer to not block or way. Fridge is cooling properly. No other issues.

Near Melanie Cir, San Antonio, TX 78258
Sherman  J.

Sherman J.

REFRIGERATOR KITCHENAID KRFC302EPA00 "Replaced water valve. Ordered gaskets for both doors. Advised customer to wait 24 hours for reservoir to fill. Parts exceed limit. Need p&a; ordrng 1 W10830047 (GASKET) and 1 W10830047 (GASKET), states that autho needed"

Near Spanish Oak Dr, Kerrville, TX 78028
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS586FIEH00 Installed new water valves. Good water flow to dispenser. No issues during testing. Tested to complete.

Near Olympus Bay, San Antonio, TX 78245
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTE204EBL4 Replaced control. Unit tested properly. Issue resolved.

Near N Stallion Estates, Spring Branch, TX 78070
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue was unit not making ice. Found bad filter not letting enough tester pressure through. Costumer said it’s been over almost a year since they replace. Advice to get it replace soon. Also defrosted water lines. Tested ice maker and ice maker called for water. No other issues job complete.

Near San Anza, San Antonio, TX 78260
Jesus C.

Jesus C.

WASHER ROPER RTW4516FW Could not check unit. Blocked by store inventory. ; saved tckt

Near Interstate 35 Access Rd, San Antonio, TX 78224
Ivan B.

Ivan B.

COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB00 Job was a buyout. Picked up cooktop that is being returned.

Near George O'Brien, San Antonio, TX 78260
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint was unit ice dispenser wouldn’t dispense ice at random times even at night while sleep with out anybody using it previously. Customer also stated she has concerns about the ice falling on floor and damaging the tiles. Called tech line they suggested customer not using dispenser correctly File number 7726783692 customer is very upset and stated she would call whirlpool.

Near Mountain Pl, San Antonio, TX 78259
Douglas H.

Douglas H.

DISHWASHER JENNAIR JDTSS244GL0 Upon arrival unit functioning as designed. No further issues at this point. Yes to survey and leave behind.

Near Caliza Bluff, San Antonio, TX 78255
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Checked refrigerator customer stated odor stopped once arm was raised on ice maker. Called tech line they suggested to replace the ice maker. Spoke with Cristina from safety also suggested to replace ice maker. No issues with evaporator or fan no issues with wires around evap. Replaced ice maker ran harvest cycle no issues. Job complete.SR7726786126 tech lineSR7726757662 safety; used 1 WPW10190965 (ICE MAKER) from stock

Near Petroleum Dr, San Antonio, TX 78234
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFF707ESS01 Ice buildup in fresh food evap. Called techline on issue. Found drain pan for evap was bowed up towards evap. This could cause ice buildup. Reshaped the drain pan. No further issues. Tested to complete. Sr 7726787142

Near Gold Point Dr, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MHW3505FW1 Customer states she has extended warranty do not have authorization number on dispatch advised her to contact warranty provider for auth before unit can be service.

Near Twilight Terrace, San Antonio, TX 78233
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFC704FBS00 unit not cooling. No frost on fresh food or freezer evap. Ran test 40. Compressor will not kick on. Called techline. Sr 7726783761. Said to replace Orion board and compressor. ; ordrng 1 W11025999 (compressor) and 1 W11131873 (cntrl-elec)

Near Meadow Trail Dr, San Antonio, TX 78227
Devon F.

Devon F.

WASHER WHIRLPOOL WTW8000DW2 Customer complaint was unit hot water valve was stuck closed replaced inlet valve from truck stock to resolve issue.; used 1 W11220230 (VALVE) from stock

Near Running Springs Dr, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDC465HW0 Called customer in route customer stated he had canceled appointment. Customer no longer needs service. Job complete.

Near Ellerby Point, San Antonio, TX 78240
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW3 Unit has F8E1 error code found bad water inlet valve and missing drain hose ordering valve hose and bend; ordrng 1 W11038689 (valve) and 1 W11244231 (HOSE) and 1 WPW10280024 (drain hose retainer)

Near Goliad Rd, San Antonio, TX 78223
Devon F.

Devon F.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint was unit would not power on reconnected wiring harness to resolve issue unit operating as designed.

Near Throssel Ln, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MVWC465HW2 Found lid lock indicator on and lid locked could not reset or access diagnostics. Was able to deactivate lid lock with screw driver open lid then agin tried diagnostics. Unable to access diagnostics or start unit checked board led indicator not on to board but polarity voltage ground good. Need mew board and lid lock reschedule 1/8.; ordrng 1 W11249158 (CONTROL) and 1 W11307244 (LID LOCK)

Near Banbridge Ave, San Antonio, TX 78223
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH31017FB0 Customer complaint is that the mw light works intermittently and receives an error code. Determined bad interlock switches. Replaced interlock switches. Tested to complete. Unit is good to go.

Near W Loop 1604 N, San Antonio, TX 78254
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Display only showing hour glass on display. Attempted to resolve the issue by resetting power. Ordering console to resolve the issue. ; schdld next appmnt for 1/7 TUE !

Near Descent Rd, Boerne, TX 78006
Jim G.

Jim G.

RANGE KITCHENAID KFDD500ESS02 Determined the issue was due to a pinched/wire leading to right rear ignitor. Ordering wiring harness. Will return to repair. ; ordrng 1 W10408058 (harns-wire)

Near Toucan Dr, Spring Branch, TX 78070
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue is freezer door not sealing properly. Heated and reshaped door gasket. Good seal on door gasket. No further issues. Tested to complete.

Near Tiptop Ln, San Antonio, TX 78253
Devon F.

Devon F.

DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit would not start replaced start switch to resolve issue unit operating as designed.

Near Starcrest Dr, San Antonio, TX 78216
Devon F.

Devon F.

WASHER MAYTAG MVWB765FW3 Customer complaint was unit didn’t fill but unit is operating as designed customer does not want the unit. Customer is very unsatisfied with product.

Near Archers Bow Rd, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW4 "Found shifter fault error code,inspected drive assembly could not remove wash plate need new washplate drove assembly and clutch need OTL.; rqstng P&A on 1 W10834917 (washplate) and 1 W10868473 (gearcase) and 1 W10905022 (CLUTCH)"

Near I-35, San Antonio, TX 78233
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC (D KITCHENAID KODE300ESS04 "Issue is unit not turning on. Check for power. 240v on outlet. and 120v too the board. Control board not responding. Ordering new parts. ; ordrng 1 4449751 (thermostat,hi limit) and 1 W10782120 (fuse-thrml) and 1 W10890576 (console) and 1 W11040195 (cntrl-elec)"

Near Throssel Ln, San Antonio, TX 78260
Ivan B.

Ivan B.

WASHER MAYTAG MVWC300VW1 Replaced inlet assembly and tested. Unit operating properly at this time. No leaking no further issues.

Near Belair Dr, San Antonio, TX 78213
Devon F.

Devon F.

WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would not advance through cycle and unit is making noise ran diagnostics put in spin mode could not here noise. replaced control board to resolve unit not advancing issue. unit operating as designed.

Near Friesenhahn Ct, San Antonio, TX 78247
Tommy B.

Tommy B.

WASHER MAYTAG MVWB865GC0 Last visit found faulty water inlet valve and drain pump. Swapped out with new parts to resolve issue. Automatic test cycle passed all functions. No further issues at this time. Yes to survey.

Near Toponga, Boerne, TX 78006
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced all necessary parts. Issue resolved.

Near Oldlyme Way, San Antonio, TX 78260
Jim G.

Jim G.

OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS03 :replaced oven control as per error and the thermal fuse. Harnesses were not needed or recommended by tech-line. Issue resolved.

Near Carriage Falls, San Antonio, TX 78261
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRSA71CIHN00 The refrigerator temps are fine. Could not find any leak on the refrigerator although there was a bout 1/8 of an inch in the front and back compartments of the drain pan. I found the leak at the clients water source Leaking valve. Client is having a plumber come out to repair it. I told the client to monitor any leaking once the homes water outlet is repaired. This was a Best Buy delivery and I found damage on the right refrigerator door and damage to the grille. I ordered the parts. ; ordrng 1 W10713153 (grille) and 1 W11091615 (dor-fip)

Near Berean Way, Garden Ridge, TX 78266
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF555SDHW01 Complaint is slow ice production. Ordering new harness and ice maker. ; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)

Near Lodge Arbor, San Antonio, TX 78253
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTE104ESS3 Issue was actually resolved during previous repair. According to customer after the power reset the unit functioned properly thereafter.

Near Shepherds Ranch, Bulverde, TX 78163
Richard G.

Richard G.

WASHER WHIRLPOOL WFW6620HC0 "Customer complaint is that the washer is tearing up their clothes during each wash. Customer states she has found some of the h les inside the washing machine are sharp, and thinks that is the issue. Verified there are some sharp edges inside the holes in the wash basket. Using a towel, I was able to duplicate the issue. Ordering new wash basket/tub.; ordrng 1 W11287251 (TUB)"

Near Camberwell Dr, San Antonio, TX 78254
Jim G.

Jim G.

WASHER WHIRLPOOL WTW5000DW2 Ran diagnostic and service modes. No error codes were recorded by the control. In service mode the there are no signs of irregular vibrations. Customer’s video shows the unit is knocking around a lot. Educated customer on load sizes then checked suspension. Ran calibration mode and ensure feet were level.

Near Kuntz Point, Bulverde, TX 78163
John L.

John L.

REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed components, unit holding pressure and unit is cooling. Issue resolved."

Near Fillmore Ave, Victoria, TX 77901
Adam H.

Adam H.

RANGE WHIRLPOOL FFEF3012TBB Inspection of unit shows units power cord was miss wired to terminal block. Rewired power cord issue resolved

Near Co Rd 213, , TX 78349
John L.

John L.

REFRIGERATOR WHIRLPOOL WRV986FDEM "Installed compressor, charged unit. Unit holding pressures. Ran test 4 to recalibrate. Issue resolved."

Near Inverrary Dr, Rockport, TX 78382
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW5620HW0 Noise during spin cycle. Found bolt had loosened up from stator. Bolt was causing noise and caused some damage to rotor and stator. Will order new bolt rotor and stator. ; ordrng 1 W10916241 and 1 W10921087 and 1 W11035597

Near Daisy Field, San Antonio, TX 78253
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed new led module in the FC, issue resolved, no further issues"

Near County Rd 315, Runge, TX 78151
John L.

John L.

WASHER WHIRLPOOL WTW5000DW2 "Installed components, could not test after installation due to unit being outdoors no power accessible to unit to test and started raining. Issue resolved."

Near N Burton St, Rockport, TX 78382
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRSC503ESS01 "Called tech line spoke toSteve Sr number 7726790310 he had me check thermistor in RC evaporator in ice water check door seal fan connections set ADC to timed wants me seal cavity with sealant and educate customer on warm food being covered and to turn unit off while cleaning after we hung up defrost evaporator found thermistor in ice water for RC evaporator not reading in range showing fluctuations from 1.2 K to 3.6, doors are good set adc to timed spoke with customer about uncovered items and turning unit off before cleaning need new thermistor and sealant. Rescheduling 1/9.; ordrng 1 482338 (adhesive) and 1 W10316760 (thermistor)"

Near Demeter, Universal City, TX 78148
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue is unit not turning off when timer is up. Found code F6E4 ordering new UI and control board ; ordrng 1 W11040197 (cntrl-elec) and 1 W11105007 (console)

Near Bright Skies, San Antonio, TX 78261
Michael R.

Michael R.

WASHER MAYTAG MVWBA55DC2 "The customer didn’t have proof of warranty, called and spoke with Becky to see if they had any other information, no info. Customer will call back and reschedule when they find the warranty information"

Near E Power Ave, Victoria, TX 77901
Devon F.

Devon F.

DISHWASHER KITCHENAID KDTE704DSS0 Customer complaint was unit would not start. UI panel is unresponsive reset power to see if UI would respond. Then checked p1 connection for proper voltage test failed ordering new UI to resolve issue.; ordrng 1 WPW10537425 (panel-cntl)

Near Choctaw Trail, San Antonio, TX 78260
Michael R.

Michael R.

WASHER MAYTAG MVWB865GC0 "The customer said that the water went everywhere when it went into the drain cycle, no leaks during wash cycle. Manually put water into the tub, no leaks, put into drain cycle no leaks on hoses or drain pump, ran an automatic diagnostics test and during the drain cycle the water came up from the house drain line, the water did drain and completed the diagnostics test. Advised the customer that the house drain line is clogged and would need someone qualified to fix the problem."

Near Sunset Dr, Victoria, TX 77901
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4616FW2 Install components calibrated unit ran verification cycle issue resolved

Near W Noble St, Falfurrias, TX 78355
Michael R.

Michael R.

WASHER WHIRLPOOL WTW8040DW4 "F0E3 error code, cleared error code and calibrated the appliance, sounded like there was in the tub. Powered off the appliance and drained the water manually, calibrated and performed a diagnostics test, the appliance is draining, spinning and working normal"

Near N Navarro St, Victoria, TX 77904
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8040DW0 Installed components calibrated unit ran verification cycle issue resolved

Near E Forrest St, Falfurrias, TX 78355
Michael R.

Michael R.

WASHER MAYTAG MVWB765FC3 "F7E9 error code, calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises, may have gotten in a bind at one time. I filled the tub with water and tested the agitation cycle and it’s working normal, drained water and tested the spin cycle, the appliance is spinning and working normal"

Near Berwick Rd, Victoria, TX 77904
John L.

John L.

RANGE WHIRLPOOL WGE745C0FS01 "Customer states that unit is producing metal flakes each time oven gets used. Does not feel safe using oven if it continues to flake off metal particles. Called Techline and spoke with Joel, explained issues that customer is having. Attempted to wipe interior of unit with towel, and did pick up flakes of enamel. File # 7726789083"

Near Port Aransas, TX
Jim G.

Jim G.

MICROWAVE OVEN KITCHENAID KMBP100ESS03 Determined issue is due to switch assembly according to techline or installation. However I could. To find any signs of faulty installation. Bruce SR# 7726794966; ordrng 1 W11033422 (interlock)

Near Winding View, San Antonio, TX 78260
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF707ESS01 I confirmed that the issue persists. According to techline Kathy SR# 7726793508 determined that the issue is due to either a bowed drip pan or possibly a unsecured thermistor. Will return with extra screws to secure evaporator cover as well as to test coolant valve. ; ordrng 2 67006425 (screw)s and 1 W10836964 (pan-drip) and 1 W11211387 (cover-evap) and 1 WPW10469927 (housing)

Near Twin Terrace Way, Spring Branch, TX 78070
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed part ordered, confirmed temperatures were at factory settings, tested display,appliance is working normal."

Near Green Gable Dr, Victoria, TX 77904
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Installed components calibrated unit ran verification cycle issue resolved

Near Main Dr, Corpus Christi, TX 78409
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 UI not responding. Having ghost light issue. Ordering new UI. ; ordrng 1 W11107237

Near Wagon Ln, Castroville, TX 78009
Ivan B.

Ivan B.

WASHER WHIRLPOOL WTW8600YW1 Customer not available for appointment. Rescheduled ; ordrng 1 8565177 (MAIN DRIVE MOTOR) and 1 W10419333 (STATOR MOTOR)

Near Sentry Hill, San Antonio, TX 78260
Adam H.

Adam H.

WASHER MAYTAG MHW5630HW0 Sr7726770869. Arrived at customers location after putting unit into diagnostic and finding two separate error codes onefor over suds the other for unbalanced load I addressed those two issues with the customer. Customer also had complaint of grinding noise during wash cycle and water leaking from unit putting unit through quick cycle showed no noise and all operations working as designed. I believe leak is due to the fact that customer is not maintaining the Bello or proper cleaning of door seal/Bello causing water to leak from bottom of door. Advise customer that cleaning this components and area is considered routine maintenance for customer to address. When I explain to customer that I could not duplicate a grinding noise she insisted I stay for a wash cycle to duplicate said noise I informed customer that is not something technicians do. At this point customer became irritated/a rate and told me that I basically didn’t want to do my job and was just tryi

Near Oso Pkwy, Corpus Christi, TX 78413
John L.

John L.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Installed door, issue has been resolved"

Near TX-361, Port Aransas, TX 78373
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER AMANA NTW4516FW3 Tested shocks no issues found basket spinning out of balance independently from tub. Needs new basket found oil on belt and splutch causing squeak noise need new splutch gear case and belt. Rescheduling January 9.; ordrng 1 W10554251 (spin basket) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10870910 (gearcase)

Near Stockport, San Antonio, TX 78239
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED4815EW1 Not getting proper 240 to the unit. Needs to check breaker box.

Near Mt Regis Dr, Salem, VA 24153
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found failed door gasket on FC and broken water filter housing also RC door handle loose rescheduling 1/13 last appt. please.; ordrng 1 W10136735 (door gasket) and 1 W10862461 (housing)

Near Maiden Way, Converse, TX 78109
Uriah B.

Uriah B.

HORIZON 27' LARG WHIRLPOOL WFW8300SW05 F33F21Found no sounds upon arrival. Cx says that something sounded like it dropped between the tub and drum. Found nothing obvious between the two and nothing in the drain pump filter area. Tested main motor and found resistance consistent between windings at about 12ohms. Cx to observe.

Near Bradshaw Rd, Salem, VA 24153
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW4816FW2 "Replaced actuator and control board, ran calibration and auto test cycles. All checks ok at this time."

Near Brake Rd, Elliston, VA 24087
Uriah B.

Uriah B.

DRYER WHIRLPOOL MEDB835DW4 Wall receptacle was charred. Cx needs to call electrician.

Near Sapphire Ave NW, Christiansburg, VA 24073
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL ED25DQXAW00 Light out in refrigerator. Ordered replacement bulb and switch. Rescheduled 1/17. ; ordrng 1 527949 (LIGHT BULB) and 1 851067 (SOCKET)

Near Tres Lomas, Bulverde, TX 78163
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Display only showing hour glass on display. Attempted to resolve the issue by resetting power. Ordering console to resolve the issue. ; schdld next appmnt for 1/7 TUE !

Near Descent Rd, Boerne, TX 78006
Douglas H.

Douglas H.

COOKTOP GAS JENNAIR JGCP548HL00 Center back burner takes long time to ignite and when lit flames missing and proofing. Found issue to be valve. Ordering valves to resolve the issue. Ordering two different valves due to uncertainty with parts break down about which one is actually need. Parts are psp. ; ordrng 1 W11333175 (MANIFOLD VALVES) and 1 W11333176 (MANIFOLD VALVES)

Near Caliza Bluff, San Antonio, TX 78255
Doug M.

Doug M.

OVEN AMANA AGR6603SFW2 "Replaced oven control due to f1e0 error code per tech sheet, tested unit operation checks ok"

Near Atlantic Ln, Piney, AR 71913
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for leak, found crack on inlet valve on hot water side, replaced fill valve, tested unit operation checks ok ; used 1 W11210459 (VALVE) from stock"

Near Quail Ln, Benton, AR 72019
Uriah B.

Uriah B.

LAUNDRY MAYTAG MVWB865GW1 F8E1F3E2F0E4Long fill code and temp concern. Needs inlet valve. 5546; ordrng 1 W11165546 (valve)

Near Prices Fork Rd, Christiansburg, VA 24073
Uriah B.

Uriah B.

OVEN KITCHENAID KSEB900ESS0 F8e0F2e1Needs blower fan and control board. Cx would like after 2pm. ; ordrng 1 W11099664 (cntrl-elec) and 1 W11107275 (fan-blwr)

Near Kettering Ct, Cave Spring, VA 24018
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Found tray stuck in the ice box. Was able to remove bin. Found warm air flowing in throw the ice chute. ; ordrng 1 WPW10353552 (separator)

Near Clark St, Pulaski, VA 24301
Doug M.

Doug M.

MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced magnetron,interlocks,and fuse due to tripping breaker and shorting fuse when pushing start per tech line,after replacing parts unit no longer tripping breaker still will not start,performed service diagnostics found f6e4 error code mismatch between acu and ui,called tech line tech said to replaced acu to oven,ui,and microwave acu again; ordrng 1 W11261167 (cntrl-elec) and 1 W11297726 (console) and 1 W11325603 (ELEC CNTRL )"

Near Heatherwood Dr, Hot Springs, AR 71913
Doug M.

Doug M.

N/A N/A n/a "Inspected unit for not heating found power to thermostat and heater ,heater not turning on,diagnosed unit to need thermostat and heater,found parts not available for unit; rqstng P&A on 1 31001630 (thermostat) and 1 31001666 (HEATER)"

Near Princesa Dr, Hot Springs Village, AR 71909
Doug M.

Doug M.

WASHER MAYTAG MVWC465HW2 "Called customer in route customer stated that unit is not hooked and not in laundry room to be hooked up,rescheduling to Tuesday ; schdld next appmnt for 1/7 TUE !"

Near Hwy 298, Benton, AR 72019
Ivan B.

Ivan B.

COOKTOP GAS JENN-AIR JGCP548HL00 "Replaced pressure regulator. However, the LP adapter is stripped. Ordered replacment. Rescheduled.; ordrng 1 W11238041 (ADAPTER)"

Near Pacific Pl, Spring Branch, TX 78070
Ivan B.

Ivan B.

OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Part not on truck. Rescheduled 1/2; saved tckt

Near Bluewater Pl, Spring Branch, TX 78070
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT138FZDW00 Checked refrigerator found no frost pattern. Compressor is running. All parts running as designed refrigerator not getting cool. Spoke to mike from tech line he confirmed Sealed System issues requires SS Tech.SR7726772951; schdld next appmnt for 1/7 TUE !

Near W Sunshine Dr, San Antonio, TX 78228
Devon F.

Devon F.

WASHER WHIRLPOOL WTW4816FW2 Customer complaint was unit would not advance through cycle ordering new control board to resolve issue and inlet valve just in case.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)

Near Bright Sun St, San Antonio, TX 78217
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint was unit freezer has ice build up inspected seal for gaps seal bad ordering new seal to resolve issue.; ordrng 1 W10571967 (frz door gasket (gr))

Near Mountain Loop, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDC465HW0 Checked dryer found sensor broken sticking out. Ordering new sensor to resolve issue.; ordrng 1 W10681051 (sensor)

Near Tansyl Dr, San Antonio, TX 78213
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Corrected the misaligned wire. The fill tube heater is still not activating properly. Ordering freezer door (which will include new ice maker and dispenser UI) as well as control to address any voltage irregularities WRT heater fill tube. Given that this is a door order please contact when door is available. Either me or the customer. Note: Door is stainless steel. ; ordrng 1 LW11037733 (dor-fip) and 1 W11089236 (cntrl-elec)

Near Windway Dr, Spring Branch, TX 78070
Tommy B.

Tommy B.

RANGE JENN-AIR JGRP548WP01 Customer canceled the appointment via Robo call. The parts were not included in the new appointment. Scheduling customer with parts to complete repair.; ordrng 1 W10833887 (surface igniter) and 1 W10888661 (cntrl-elec) and 1 WPW10131825 (sensor) and 1 WPW10385582 (valve-brnr)

Near Ranch Brook Rd, Boerne, TX 78015
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced gasket freezer door is sealing properly. Door is loose causing it to be slanted a bit. Ordering new door. Upon customer request.; ordrng 1 W10300065 (hinge-door) and 1 W10803965 (dor-fip) and 1 W10884775 (nameplate)

Near Adrian Dr, San Antonio, TX 78213
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MICROWAVE OVEN JENN-AIR JMW2430DP01 Found display black and oven heating Called tech line spoke to Steve sr number7726183236 found stuck closed K10 relay and reset power this corrected issue did not really get answer from tech as to if board should be replaced again and UI reordering both control and UI again to correct issue this is under part and service warranty . Rescheduling 1/7; ordrng 1 W10887855 (panl-cntrl) and 1 W11179310 (CONTROL)

Near Marcia Pl, Alamo Heights, TX 78209
Ivan B.

Ivan B.

DISHWASHER KITCHENAID KDTE254ESS2 Parts not on truck either. Second job today with parts that didn’t make it to my van. Rescheduled 1/7; schdld next appmnt for 1/7 TUE !

Near Whispering Water, Spring Branch, TX 78070
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC565FW1 Checked washer found control board with fluctuating voltage. Good power coming into washer. Ordering new board to resolve issue. ; ordrng 1 W11101488 (cntrl-elec)

Near Oban Dr, San Antonio, TX 78216
Sherman  J.

Sherman J.

DRYER AMANA NED4655EW1 Door latch is broken. Ordered parts to resolve issues. ; ordrng 1 WPW10610880 (DOOR LATCH DRYER)

Near Sunset St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW6620HC0 "Called techline spoke to Andrew. During the ACU swap, the wiring harness showed damage. Ordering new wiring harness to resolve issue. Tech line was unable to determine if it was the upper or lower harness based on my description so I’m ordering both.; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire)"

Near Persimmon, Boerne, TX 78006
Ivan B.

Ivan B.

WASHER MAYTAG MVWB765FW1 Replaced console. Ran service diagnostic. All components passed unit operating properly at this time. No further issues.

Near Park Ave, Martindale, TX 78655
Sherman  J.

Sherman J.

WASHER MAYTAG MVWB755DW0 Upon arrival ran diagnostics on unit. No error codes. Recalibrated unit. No further issues at this time.

Near Flat Rock Creek Rd, Comfort, TX 78013
Tommy B.

Tommy B.

WASHER MAYTAG MVWB865GC0 "Diagnostics revealed error codes F9E1 F8E1 F9E2 F2E1. Swapped out water inlet, but unit is not draining. Ordering drain pump to resolve draining issues.; ordrng 1 W10876600 (drain pump)"

Near Toponga, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE505W0HW1 Removed rear panel found beginning signs of damaged main harness at terminal block will need new wire harness before completion of repair. 1/7 next appointment.; ordrng 1 W11416047 (HARNESS)

Near Mt Latmos, Universal City, TX 78148
Devon F.

Devon F.

DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit door seal bad ordering new door seal to resolve issue.; ordrng 1 W10906683 (seal-door)

Near Monteverde Way, San Antonio, TX 78259
Sherman  J.

Sherman J.

WASHER MAYTAG MVWC465HW1 Upon arrival customer has several extension cords running different places. Was not getting voltage from cord washer was plugged into. Checked voltage at wall. Was good. Plugged unit in. Recalibrated unit and ran diagnostics. No further issues at this time. Customer stated heaters are running off circuit as well. Customer has been advised several times by DH and myself about proper voltage for unit to run properly.

Near Center Point Dr E, Center Point, TX 78010
Sherman  J.

Sherman J.

WASHER MAYTAG MVWC565FW1 Upon arrival checked unit over good. Ran diagnostics on unit. No stored error codes. Recalibrated unit. Called tech line. Spoke to Chris. Sr#-7726776814. Checked ui and under unit good as well for any burnt or rubbing signs. Everything checked out good. Unit is functioning as designed. No further issues at this time.

Near Sunset St, Fredericksburg, TX 78624
Ezequiel V.

Ezequiel V.

THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Checked washer found lid lock not working properly. Ran lid lock test washer was running when door slightly open, but when fully closed would stop. Ordering new lid lock and control board.; ordrng 1 W10869789 (latch) and 1 W11176140 (cntrl-elec)"

Near Vista Del Norte, San Antonio, TX 78216
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTE104ESS Replaced all ordered parts. Issue resolved.

Near U.S. Hwy 281 N, San Antonio, TX
Richard G.

Richard G.

WASHER MAYTAG MVWC415EW0 "Customer complaint is that the unit will not spin. Entered diagnostics and found error codes F7E1 basket speed fault, F0E2 over suds condition, F7E5 shifter fault. Cleared fault codes. Ran unit through automatic test, all steps passed until reaching spin test. Unit began to spin with a low grumbling sound then stopped. Test did not proceed past this step. Unit will not unlock, and shows the F7E1 error code again. Unit is agitating well, but not spinning. Finding issue to be with drive motor, covered in 10 year warranty. Ordering drive motor."

Near Star Creek Dr, San Antonio, TX 78251
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE775H0HB0 "Went to 2518 lady answered door said it’s 2519 Spokane that i need to got to. DOP has serial that matches no model listed. But it is sufficient DOP found no heat from elements and voltage error code, found broken terminal block connections on L2 replaced terminal block with van stock tested unit and all operations normal light bulb is bad needs replacement customer to contact manufacturer for replacement since these are not covered under warranty, all burners bow workin element working and walked customer through self clean with filtered water cycle working no other issues now.; used 1 WPW10245259 (BLOCK-TERM) from stock"

Near Spokane Rd, San Antonio, TX 78222
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

COOKTOP ELECTRIC WHIRLPOOL WCE55US0HB01 Found safety light to be about and cable connected to it to be burned out. Ordering new harness. And infinite switches; ordrng 1 W10437092 (switch-inf) and 1 W10578768 (switch-inf) and 1 W10578768 (switch-inf) and 1 W10843843 (switch-inf) and 1 W11111805 (harns-wire)

Near Trinity Cross, San Antonio, TX 78260
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HW01 Issue was oven not heating up. Replace thermostat and control board. Ran oven at 350 for 10min. Unit now working as design. Job complete.

Near Fallen Leaf Ln, San Antonio, TX 78230
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Issue was ice maker not dispensing the right way. Replace ice maker do to the other been defective. Jump ice maker. Ice maker called for water. No other issues. Job complete.

Near Fawn Gate St, San Antonio, TX 78248
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DRYER MAYTAG MEDB950YG0 Issue was dryer making loud noise. Found unit full of lint inside. Clean it up and fix band. Put some lub on wheels. Unit is heating up properly and working fine now. No more noise. Job complete.

Near Artisan Gate, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED6620HW0 Found whining noise from motor found stuck blower wheel will need both found noise from rollers . Blower and motor to repair unit as well as rollers. Wednesday 1/8 pm call.; ordrng 1 4392067 (dryer repair kit) and 1 W11086656 (motor-drve) and 1 WP697772

Near Sumter Glade, Schertz, TX 78154
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Changed thermistor and light module in refrigerator section. Unable to replace light module in freezer section because the wiring connector which connects to the light module is broken on the inside of freezer liner. Light module wiring is too short to pull wires out in order to repair the damaged wiring. Seems as if the light module wiring was loosely connected and when I removed the module, the wires slipped out of the connector. Called techline, spoke with David. Unit is not repairable, per David. SR#7726773312 informed customer of information given from techline. Customer will call Whirlpool customer service about the issue."

Near Bobcat Creek, San Antonio, TX 78251
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDPE234GPS0 Last visit found faulty control and pump. Swapped out and unit is testing good now with no further issues. Yes to survey.

Near Roaming Hollow, San Antonio, TX 78254
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTM404ESS2 Sprayer arm was not fitting properly during last install. Reinstalled. Issue resolved. David SR# 7726775130

Near Sattler Rd, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit was off on arrival turned on put unit in defrost mode no defrost but temp high checked thermistors found evap thermistor in ice at 7.2k since unit was off in making determination to replace wire harness and fan in FC since customer complain is noise from FC unable to determine for sure but this is most likely issue. Quoted for repair service fee rescheduling ; ordrng 1 W11087438 (motor-evap) and 1 W11129522 (ice-contnr)

Near Woodbridge Way, Schertz, TX 78154
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED5620HW1 Last visit found faulty user interface. Swapped with new part to resolve issue. Unit testing good now. Yes to survey.

Near Dana Creek Dr, Boerne, TX 78015
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG505M0BS Customer not available for appointment. Will call to reschedule. ; saved tckt

Near Harvest Bay, San Antonio, TX 78253
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint is that the unit is not completing cycles. Ran diagnostics and revealed no error codes, but upon completing diagnostic tests, the unit began functioning. Unit tested good now with no further issues. Yes to survey."

Near Benedikt Path, Boerne, TX 78006
Devon F.

Devon F.

MW-HOOD COMBO WHIRLPOOL MMV5208WS1 "Customer complaint was unit would not power on tried to replace door switches but screws are stripped from previous ppl working on it, wrong and missing screws on unit as well. can’t take out screws to replace microswitches instructed customer to get a stripped screw extractor."

Near Camino Ridge, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 Found RC section evaporator frozen over ran service test all thermistors passed checked continuity on evap thermistor found it out of range will need to return with fan and harness for RC. Rescheduling 1/7.; ordrng 1 W11087438 (motor-evap)

Near FM 2252, Schertz, TX 78154
Richard G.

Richard G.

COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Replaced regulator and manifold. Checked all connections for leaks using a leak detection solution and an electronic leak detector. No leaks found. Tested all burners, they all are lighting consistently, but the back right igniter will not shut off after being lit. Ordering wiring harness.; ordrng 1 W10868533 (harns-wire)"

Near Bianca Mill Way, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

WASHER AMANA NTW4516FW3 "Checked washer found burnt out actuator caused damage to pulley cover and belt. Gearcase leaking oil. Ordering actuator, Gearcase, pulley cover, and splutch and belt.; ordrng 1 W10427633 (shield) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10870910 (gearcase)"

Near Goodwin Ave, San Antonio, TX 78204
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is cooling issues in fresh food section and water leaking onto floor. Found fresh food evap drain line was blocked. Caused ice buildup in fresh food and leaking issue. Cleared drain line with steamer. Replaced evap harness. No issues during testing. Unit is working properly. Tested to complete. ; used 1 W11033168 (HARNS-WIRE) from stock

Near Warriors Creek, San Antonio, TX 78230
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found FC gasket deformed used heat gun to correct issue but still not sealing 100 percent ordering new gasket for FC. Rescheduling 1/7; ordrng 1 WPW10355585 (gasket-fip)

Near Interstate 35 N, Schertz, TX 78154
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB3 Tested range. Bake element not powering on. Broil is good. Good power to board. No power to bake element. Bake element test good. Will need to order new control. ; ordrng 1 W10887901 (cntrl-elec)

Near Omicron Dr, San Antonio, TX 78245
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTE334GBS0 Customer stated that the issue was that the unit was not completing cycles or draining. We determined that it was likely due to using the wrong type of detergent. I provided the customer with some samples and discussed what the proper loading and washing procedures were. No further issues at this time.

Near Northview Dr, Boerne, TX 78006
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint was unit would have ice build up, upon arrival tech noticed unit was unplugged and no ice at all, plugged unit back in and told maintenance to keep it plugged in so I can properly find the problem with the ice present. Rescheduled for Friday to see if unit iced up again.; schdld next appmnt for 1/3 FRI !"

Near Bulverde Rd, San Antonio, TX 78247
Tommy B.

Tommy B.

RANGE JENN-AIR JGRP548WP01 Customer canceled the appointment via Robo call. The parts were not included in the new appointment. Scheduling customer with parts to complete repair.; ordrng 1 W10833887 (surface igniter) and 1 W10888661 (cntrl-elec) and 1 WPW10131825 (sensor) and 1 WPW10385582 (valve-brnr)

Near Ranch Brook Rd, Boerne, TX 78015
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE510S0HB1 Installed new panel. No further issues. Job complete.

Near Richland Hills Dr, San Antonio, TX 78251
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHEN AID KRMF606ESS01 Replaced housing and valve water pressure from dispenser became slightly stronger. Advised customer to look into buying new filter. No error found during testing. Job complete.

Near Silent Creek, San Antonio, TX 78255
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS312SNHM01 Installed new handles. No issues with unit. Tested to complete.

Near Richland Hills Dr, San Antonio, TX 78251
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue is was when turning left burners on. right burners will turned on. Replace igniter on both right front and rear front. Unit now working as design. No other issues job complete.

Near Running Fawn, San Antonio, TX 78261
John L.

John L.

WASHER WHIRLPOOL WFW5620HW0 "Could not close ticket, part w11319991 control panel for washer was not in box. Part in box was a control panel for a dryer. Will need to order part again to resolve this issue.; ordrng 1 W11294803 (cntrl-elec)"

Near Mustang Blvd, Port Aransas, TX 78373
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer complaint is that unit is not level. Called partner team. Warranty will not cover leveling issues. Advised customer that we will have to collect payment for service. Customer does not want to continue repairs at the moment. Job complete. Sr 7725125140

Near Camp Real Ln, San Antonio, TX 78253
Adam H.

Adam H.

RANGE WHIRLPOOL WFE505W0HS1 Inspection of unit shows wiring harness meets power cord on terminal block shows wires have fried/melted causing disconnect on harness which in turn not in allowing unit to go into bake or broil. Replace harness to resolve issue; ordrng 3 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134842 (harns-wire)

Near Lens Dr, Corpus Christi, TX 78414
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced motor, ran diagnostics no issues with ice dispenser. Good ice good crushed ice. No further error found. Job complete."

Near Daniel, San Antonio, TX 78204
Richard G.

Richard G.

DRYER WHIRLPOOL WED4815EW1 Received two heating elements and no thermostats. Replaced heating element and replaced thermostat with truck stock.; used 1 WP3977767 (THERMOSTAT FIX) from stock

Near SW Loop 410, San Antonio, TX 78245
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found issue with valve and line. Replace to resolve this issue.; ordrng 1 2181939 (insert) and 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt)"

Near S Kossuth St, Rockport, TX 78382
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF767SDEM00 Replaced control. Tested to complete. Unit is good to go.

Near Ivy Cadence, San Antonio, TX 78253
Richard G.

Richard G.

COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Customer complaint is that the left rear burner is not working. Found a small piece of foam blocking the orifice, keeping the gas from flowing properly. Removed the foam, tested to complete. Unit is good to go. Spoke with customer about survey."

Near White River Dr, San Antonio, TX 78254
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4855HW1 Inspection of unit shows error code for long Fill no fill. Manual testing of this component shows water volume entering machine not an issue. Further testing of unit shows agitator and post for gear case both stripped out wash plate free spinning on post. Replace agitator wash plate gear case to resolve issue; ordrng 8 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680215 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw)

Near Ramsey St, Corpus Christi, TX 78415
Uriah B.

Uriah B.

DISHWASHER MAYTAG MDB8989SHZ0 F6e4F2e1Control showing error regarding float switch. Float switch seems ok. Will replace at same time. ; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10195039 (float switch)

Near 7th St, Radford, VA 24141
Uriah B.

Uriah B.

WASHER WHIR WED8000DW3 "Needs motor, blower wheel, and terminal block. Neutral tapping on terminal block stripped. Motor is going bad. Blower wheel is in case we need to break off the old one. ; ordrng 1 279320 (terminal block) and 1 W11105178 (motor-drve) and 1 WP697772 (blower wheel)"

Near Mountain Spring Trail, Roanoke, VA 24018
Uriah B.

Uriah B.

KITCHEN KITCHENAID KDPE334GPS0 F6e4W11120155. Control boardWPW10195039 float switch; ordrng 1 W11120155 (control-elect) and 1 WPW10195039 (float switch)

Near S Jefferson Forest Ln, Blacksburg, VA 24060
Richard G.

Richard G.

ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer states that following the repair by previous tech, the icemaker would not stop making ice. It overflows and has to be emptied. Found unit to have a bad bin thermistor. Quoted customer cost of part and labor. Issue is unrelated to previous issue. customer will order the part himself. Collected service call fee."

Near Reyes Canyons, Helotes, TX 78023
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW1 "No water from cold or hot. Good power to valve. Valve is bad. Replaced inlet valve. Good water to all dispensers. No further issues. Unit is working properly. Collected payment for service fee, part, and labor. Tested to complete."

Near Texas Thistle, San Antonio, TX 78253
Jesus C.

Jesus C.

RANGE WHIRLPOOL KSGG700ESS1 Tested bake. Bake will only light partially. Found tube to valve was not connected properly. Fixed gas tube. Oven now lighting properly. Unit heating to 350. No further issues. Tested to complete.

Near Falls Summit, San Antonio, TX 78245
Ivan B.

Ivan B.

REFRIGERATOR MAYTAG MFI2569YEM2 Replaced door gasket. Unit sealing properly at this time. No further issues at this time.

Near Maple Park Dr, San Antonio, TX 78249
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Cleared frozen drain line by evaporator and found drain tube grommet in cabinet collapsed called tech line spoke to TJ SR number 7726779325 he said that this would deem unit non repairable. Advised customer that manufacturer will contact with resolution. Advised of survey and paper.

Near Red Tip Dr, Schertz, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED5000DW2 "Found unit not powering on at all found L1 and neutral on same leg when unit under load called tech ,one spoke to David Sr number 7726780621 he said house wiring issue and have electrician inspect wiring."

Near Panola Pass, Schertz, TX 78108
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue is that ice maker is making to much ice. Found thermistor not plug in right. Plug in thermistor ran diagnostics. No other issues job complete.

Near El Chamizal, San Antonio, TX 78261
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT970SAHZ0 Found broken door link left side replace door link customer had unit uninstalled and told me to leave it as is since there plumbing to unit. Went over unit without water and power all operations normal advised of survey and paper; used 1 8194001 (LINK) from stock

Near Landmark Brook, Cibolo, TX 78108
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4855HW1 "Inspected unit for unit not unlocking,performed service diagnostics found no error codes, performed manual test all steps checked ok,tested incoming voltage checked ok,tested for proper ground and polarized checked ok,called tech line due to same issue with this unit as prior unit purchased in September,we verified outlet is on separate breaker,started normal cycle,checked ok,tech sent information to engineering for next step,they will email me with next course of action,; schdld next appmnt for 1/14 TUE !"

Near Carousel Ct, Alexander, AR 72002
Doug M.

Doug M.

OVEN KITCHENAID KSEG950ESS2 "Inspected for f8e0 error code,performed service diagnostics found found code cleared code ran 350 bake cycle unit got to 195 degrees error code appeared again f8e0,tested incoming power checked ok did find suppressor board on terminal block has burnt black causing internal power issue,diagnosed to need suppressor,oven control and blower; ordrng 1 W11100513 (cntrl-elec) and 1 W11107275 (fan-blwr) and 1 W11175842 (suppressor)"

Near Scherman Oaks Cir, Conway, AR 72034
John L.

John L.

REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Installed icemaker, icemaker received water without spilling over. Issue resolved."

Near Coody Ln, Corpus Christi, TX 78413
Adam H.

Adam H.

WASHER AMANA NTW4516FW3 Installed unit tested hot water valve customer does not have cold water running to machine. I did explain to this customer that no cold water coming into the unit is a serious issue and will affect washers ability to function correctly. Advise customer to contact rental office to have this problem resolved. Issue resolved

Near W Kenedy Ave, Kingsville, TX 78363
John L.

John L.

RANGE WHIRLPOOL WFE540H0ES0 "Installed board, issue has been resolved"

Near Laguna Shores Rd, Corpus Christi, TX 78418
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Install components tested unit timer now advances on its own. Issue resolved

Near W Kenedy Ave, Kingsville, TX 78363
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDF520PADM7 Inspection of unit shows bad wiring at junction box for unit. Reconnected wires correctly issue resolved.

Near Berer Dr, Corpus Christi, TX 78418
Adam H.

Adam H.

RANGE WHIRLPOOL WFG505M0BS3 Inspection of unit shows pins that hold gasket into place we’re not seated correctly. Receded beans correct the gasket issue resolved

Near Airline Rd, Corpus Christi, TX 78412
John L.

John L.

WASHER WHIRLPOOL WFW6620HW0 "Installed components, unit now powering on. Issue resolved."

Near Pelican Point, Port Aransas, TX 78373
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Install components tested unit issue resolved

Near Xanadu St, Corpus Christi, TX 78415
John L.

John L.

WASHER MAYTAG MVWB835DW4 "Installed components, issue resolved."

Near Maple Dr, Portland, TX 78374
Adam H.

Adam H.

DRYER MAYTAG MEDC215EW1 Customer states she has a three year extended warranty plan through Lowe’s. She made the appointment herself through whirlpool so job was dispatched without extended warranty information. Advise customer she would have to go through Lowe’s to have them schedule an appointment so it would show unit is under an extended warranty program.

Near Green Grove Dr, Corpus Christi, TX 78415
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Replaced thermistor in RC. Cx to observe.

Near Graysontown Rd, Radford, VA 24141
Uriah B.

Uriah B.

KITCHEN KITCHENAID KDTE254ESS2 Replaced drain pump. Drain pump was going bad. ; pckd up 1 W10531320 (pump-drain)

Near Kelly Ln, Blacksburg, VA 24060
Doug M.

Doug M.

WASHER WHIRLPOOL WTW5000DW2 "Inspected unit for not completing cycles,performed service diagnostics found f1e1 error code main control fault, replaced main control tested unit operation checks ok"

Near Electra Dr, Hot Springs, AR 71913
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not cooling properly and not making ice again,performed temperature readings,found freezer temperature 21.2 degrees,fresh food section 42.8 degrees,removed evaporator cover found uneven frost pattern on evaporator,heavy frost at cap tube and heavy frost at middle bottom of evaporator,called tech line tech said unit has partial restriction,diagnosed unit to need evaporator and filter drier,customer does not want unit repaired at this time,customer called Lowe’s,Lowe’s said they will exchange unit but will call customer back first to confirm,at this time not ordering parts unless customer call us back,if customer calls us back due to Lowe’s not exchanging unit,order w11407409 evaporator,us filter drier w10143758 filter drier"

Near San Sebastian Dr, Hot Springs Village, AR 71909
Doug M.

Doug M.

LAUNDRY MAYTAG MVWB835DW4 "Inspected unit for not agitating properly per customer,performed service diagnostics found no error codes, performed manual test all steps checked ok,calibrated unit,had customer put a load of towels in unit performed deep water was found unit is working as designed,informed customer how this unit performs referred customer to use and care guide,verified normal operation unit checks ok"

Near Pintuerero Way, Hot Springs Village, AR 71909
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Inspected unit for broken wheels,wheels are not broken,customer concern is how the bottom grille is attached to unit exposing hinges,explained to customer this is grille is designed is cut out from so doors will open correctly,verified normal operation unit checks ok"

Near Sonora Way, Hot Springs Village, AR 71909
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not cooling correctly,found unit is a garage,customer explained that unit was working good when he bought unit in September,explained to customer as weather cools this unit has an operating range,called tech line to verify,tech said page 4 of use and care guide has operating range if below 55 degrees unit will not perform as designed,verified normal operation unit checks ok file #7726778244"

Near Acceso Cir, Hot Springs, AR 71909
Tommy B.

Tommy B.

WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the unit “does it’s own thing.” Essentially it is not completing cycles. Ran diagnostics and found errors F8E1 F3E1. Checked voltage at the wall and it is the full 120 V. Called techline spoke to Kathy. SR7726758542 ran unit in a normal and observed it completing approximately half of the cycle before departing customer instructed to call office if issue persists. To return Tuesday if needed.

Near Pot O Gold Rd, Comfort, TX 78013
Ivan B.

Ivan B.

WASHER MAYTAG MVWB765FW3 Checked washer. Unit had stuck button error code. Cleared code and got no further errors. Ran diagnostics all components passed testing. Customer is not satisfied with the performance of the unit. Does not feel unit is properly cleaning the clothes. Does not like the water fill level. Does not feel like the agitator tosses the clothes around enough. Covered use and care and whirlpool recommendations. Customer is overall highly dissatisfied with the unit and seeks replacement from Home Depot.

Near Archers Bow Rd, San Antonio, TX 78232
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Checked refrigerator. Ran diagnostics got no fault codes. It is not cooling in either compartment. Issue is with sealed system. Requested sealed system tech on return ; saved tckt

Near Stonehaven Rd, San Antonio, TX 78230
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRX988SIBE00 Issue resolved. Swapped part.

Near Encino Alto St, San Antonio, TX 78259

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