Near San Antonio, TX 78247
Devon F.
Job Details: 12/02/2019
DISHWASHER AMANA ADB1400AGS1 Customer complaint was unit not drying replaced control board to resolve issue unit operating as designed.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/02/2019
RANGE AMANA ACR2303MFW3 "Checked range found no issues with range good heating from all coils on cooktop. Replaced bake element, ran bake cycle. Good bake element and broil element. No further issues. Job complete."
Near San Antonio, TX 78253
Justin
Job Details: 12/02/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Replaced capacitor, magnetron, transformer and tested unit to complete. Unit is heating and working correctly."
Near San Antonio, TX 78240
Christian G.
Job Details: 12/02/2019
THIN-TWIN 24' LE WHIRLPOOL WET4024EW0 "Reschedule, need additional part.; ordrng 2 WP596669 (clamp)s and 1 WP692699 (hose)"
Near San Antonio, TX 78233
Devon F.
Job Details: 12/02/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS-3 customer complaint was unit would spark and smell burning tech verified unit is sparking and smell burning even at the outlet tested outlet for proper voltage test passed called tech line and safety file numbers 7726506576 file number for safety 7726491283
Near Boerne, TX 78006
Christian G.
Job Details: 12/02/2019
WASHER AMANA NTW4516FW3 Issue stated by customer: washer not spinning. Replaced wire harness and motor. Ran unit through automatic test and calibration. Unit failed calibration on spin test. Button on console damaged. Ordering parts ; ordrng 1 W10888103 (console) and 1 W11255272 (gearcase)
Near San Antonio, TX 78250
Christian G.
Job Details: 12/02/2019
WASHER MAYTAG MVWB765FW3 Customer unable to provide proof of purchase.
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/02/2019
DRYER AMANA NED4655EW1 Arrived at store. Store is closed. No employees. Will reschedule. ; schdld next appmnt for 12/3 TUE !
Near San Antonio, TX 78247
Devon F.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Customer complaint was unit dispenser didn’t work replaced dispenser bracket to resolve issue unit operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/02/2019
RANGE WHIRLPOOL WED4850HW0 Customer complaint was unit door seal broken replaced door seal unit is operating as designed
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/02/2019
DRYER WHIRLPOOL WED4815EW No room to test unit. Will come back on later date. ; schdld next appmnt for 12/4 WED !
Near San Antonio, TX 78228
Christian G.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW4915EW1 "Issue stated by customer: washer making noise while spinning. Replaced motor, belt and gear case. Unit test good. Informed customer of survey."
Near San Antonio, TX 78259
Devon F.
Job Details: 12/02/2019
MICROWAVE OVEN WHIRLPOOL WML55011HS2 Customer complaint was unit display was dim replaced control boards and control panel to resolve issue unit is operating as designed.
Near San Antonio, TX 78260
Devon F.
Job Details: 12/02/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Customer complaint was unit display was black replaced control panel to resolve issue unit operating as designed.
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Installed new dampener. Tested unit. Air dampener is working properly. No issues during testing. Job complete.
Near Port Aransas, TX 78373
John L.
Job Details: 12/02/2019
DISHWASHER JENN-AIR JDTSS246GP0 "Installed components, tested unit. Now unit working on all cycles, but water valve issue occurred. Valve remaining open and dispensing water continuously. Cut water to dishwasher, will need to order valve to resolve. Do not have one on hand in TS. Order and expedite if possible.; ordrng 1 W10327249 (water inlet valve)"
Near Fair Oaks Ranch, TX 78015
Christian G.
Job Details: 12/02/2019
DISHWASHER JENN-AIR JDTSS246GP0 Issue stated by customer: clip fell off of 2nd rack. Re installed clip. Unit test good. Informed customer of survey.
Near Aransas Pass, TX 78336
John L.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Inspected unit, found issue with gasket. Tried reforming, but gasket to brittle. Replace to resolve this.; ordrng 1 12466105 (switch,rocker arm) and 1 W10443316 (gasket-fip)"
Near Victoria, TX 77901
John L.
Job Details: 12/02/2019
WASHER WHIRLPOOL NTW4516FW3 "Inspected unit, found issue with basket. Balancing ring on top of basket not attacked to basket and moves freely. Causing noise that is being heard from unit. Replace basket to resolve this issue.; ordrng 1 W10554251 (spin basket)"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: console damaged upon install. Replaced console. Unit test good. Informed customer of survey.
Near Victoria, TX 77901
John L.
Job Details: 12/02/2019
WASHER MAYTAG MVWB765FW3 "F3E2 F0E4 F8E1, long fill as well as temperatures fault. Tested valves, issue with hot side. Not dispensing water as should. Replace valves to resolve issue ; ordrng 1 W10758828 (valve)"
Near Robstown, TX 78380
Adam
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Call customer before arrival no answer left voicemail. Arrived at location customer had not followed unit or removed any groceries from inside. This is not the second or even third time this is happened. Reschedule customer for next week.; schdld next appmnt for 12/4 WED !
Near San Antonio, TX 78260
Devon F.
Job Details: 12/02/2019
RANGE KITCHENAID KCGD506GSS00 Customer complaint was unit burner stays on upon arrival customer stated unit got fixed by someone else unit is operating as designed.
Near Corpus Christi, TX 78408
Adam
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Sr# 7726503051. Now that I can actually physically inspect unit I have determined that door seal for freezer has ripped and pulled out significant amount of insulation. Call tech line to Confirm if I did in fact order the door that it would come factory with the door seal already attached tech line has confirmed that and will be ordering the door to resolve this issue SR number above. I did inform customer that weight time for these kind of parts is significant 15+ weeks because of that I have not scheduled a return date.; ordrng 1 W10624503 (dor-fip wh)
Near San Antonio, TX 78248
Devon F.
Job Details: 12/02/2019
DRYER WHIRLPOOL WED4815EW1 Customer complaint was unit not drying clothes checked heat coming from exhaust tube getting 157 degrees tech noticed washer and dryer are in the opposite spots so the exhaust tube from dryer has to travel all the way around washer to get to wall. Called tech line to confirm. Unit is operating as designed.
Near Port Aransas, TX 78373
John L.
Job Details: 12/02/2019
MICROWAVE KITCHEN AID KVWB606DSS2 "Inspected unit, found front led bracket was not seated into the slots properly causing part to appear bent. Reseated bracket and issue has been resolved."
Near Corpus Christi, TX 78416
Adam
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code F7 E7 unable to reach target RPM. Unit does shake uncontrollably at hi RPM and shakes just as violently when revving down. Replace basket gear case wash plate capacitor actuator clutch and belt to resolve issues. Job will require authorization.; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10748956 (suspension)
Near Corpus Christi, TX 78413
Adam
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Not all parts for the shop have been received. Re-ordering missing parts reschedule for next Wednesday. I did contact customer with our apologies and an understanding that parts will be made available for her for the following week.; ordrng 1 W10826037 (harns-wire)
Near Corpus Christi, TX 78415
Adam
Job Details: 12/02/2019
DRYER MAYTAG MED6630HW0 Inspection of unit shows Interface not responding as it should. Replace control and UI to resolve issue; ordrng 1 W11170771 (CONTROL ) and 1 W11296404 (console)
Near Rockport, TX 78382
John L.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Installed door, issue has been resolved."
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/02/2019
WASHER ROPER RTW4516FW2 The pressure sensor hose is clear and isn’t leaking anywhere. The washer still continues to over fill. Control isn’t sensing water level correctly. Advised customer to not use the unit until we replace the control. ; ordrng 1 W11170318 (cntrl-elec)
Near Victoria, TX 77901
John L.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Installed compressor, charged unit.nissue has been resolved."
Near Roanoke, VA 24019
Chris S.
Job Details: 12/02/2019
KITCHEN KITCHENAID KDTE334GPS0 I installed both upper tracks and upper rack. The ware basket is also broken ; ordrng 1 W11240750 (baskt-ware)
Near Portland, TX 78374
John L.
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Defrosted unit, installed components. Issue resolved."
Near Orange Grove, TX 78372
Adam
Job Details: 12/02/2019
DRYER MAYTAG MEDX655DW1 Inspection of unit shows power cord burnt and scorched coming from receptacle. Advise customer to contact professional electrician to resolve issue. Unit not getting correct voltage
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW8500DC5 The washer lid is broken at the left hinge corner ; ordrng 1 W11101421 (lid)
Near Corpus Christi, TX 78415
Adam
Job Details: 12/02/2019
DRYER MAYTAG MED6630HW0 Install components tested unit temperatures stay consistent unit is running as designed. Issue resolved
Near Salem, VA 24153
Chris S.
Job Details: 12/02/2019
DISHWASHER KITCHENAID KDPE334GPS0 I installed the console and lens cover. All operations check ok. Customer will observe.
Near Hollins, VA 24019
Chris S.
Job Details: 12/02/2019
DRYER MAYTAG MEDB765FW0 I removed hardened glue with sandpaper and adjusted the front rollers up a bit. All operations check ok. Customer will observe. If we are called back on this issue we need to order and replace the front bulkhead.
Near Roanoke, VA 24019
Chris S.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 I installed the ice bin and shelf. All operations check ok. Customer will observe.
Near Roanoke, VA 24018
Chris S.
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 I installed the ice bin and turned on the icemaker. The freezer icemaker has been making a lot of ice. All operations check ok. Customer will observe.
Near Conway, AR 72032
Doug M.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for not starting, found no operation at control,tested 120v to control checked ok,found green led light on control not on,diagnosed toneed main control ; ordrng 1 W11170319 (cntrl-elec)"
Near Roanoke, VA 24018
Chris S.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 I installed the door and checked operation. All operations check ok.
Near Conway, AR 72034
Doug M.
Job Details: 12/02/2019
KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for not washing dishes, found unit would fill, wash motor not starting, verified 120V too motor, diagnosed unit needs pump and motor assembly.; ordrng 1 W11025157 (pump&motor)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 12/02/2019
WASHER WHIRLPOOL LAT5006AAE Lid switch connections seemed to be faulty. When I adjusted wiring the switch began.to work again. If customer calls back we need to order and replace the lid switch.
Near Benton, AR 72019
Doug M.
Job Details: 12/02/2019
REFRIG KITCHENAID KUIS18NNTB0 Performed service diagnostics found on unit found in step 2 evaporator thermistor test thermistor is shorted not allowing temp reading to make ice ; ordrng 1 WP2313635 (thermistor)
Near Blacksburg, VA 24060
Chris S.
Job Details: 12/02/2019
OVEN WHIRLPOOL WFE320M0ES2 The control board is getting the correct voltage but isn’t responding. I replaced the control and checked operation. All operations check ok.
Near Little Rock, AR 72211
Doug M.
Job Details: 12/02/2019
OVEN WHIRLPOOL WFE320M0EB2 "Replaced bake element due to short in element,tested unit found bake element would not turn on,tested 240v to unit checked ok,found bake relay not sending power to element,diagnosed to need oven control ; ordrng 1 W11122555 (cntrl-elec)"
Near Little Rock, AR 72209
Doug M.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL ED2VHEXVB01 "Inspected unit for not cooling fresh food section,found heavy ice build on top of evaporator cover due to icemaker over filling,diagnosed to need fill valve and icemaker ; ordrng 1 W10408179 (water vavle asm) and 1 WPW10190965 (icemaker)"
Near Conway, AR 72032
Doug M.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced listed parts due to dispenser and ice making issues,tested unit operation checks ok"
Near Piney, AR 71913
Doug M.
Job Details: 12/02/2019
FREEZER WHIRLPOOL WRT311FZDW01 "Replaced control box due to unit no maintaining proper temps after compressor replacement,tested unit operation checks ok"
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/27/2019
WASHER MAYTAG MVWB300WQ1 "Lid is rusting apart. Hinge is broken and top is damaged. Ordering new hinges, lid, and top. ; rqstng P&A on 2 8563964 (hinge arm,lid)s and 1 W10119497 (lid) and 1 W10141678 (top) and 1 W10141679 and 1 W10141680"
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/27/2019
DRYER MAYTAG MEDC465HW0 Installed new timer. Still not getting heat. Called tech line. Sr 7726486918. Found bad temp select. Ordering new selector. ; ordrng 1 8578354 (swtch-temp)
Near San Antonio, TX 78233
Devon F.
Job Details: 11/27/2019
RANGE AMANA AER6303MFS2 Customer complaint was unit door hinge broke unit door hinge bent up tried to fix hinge but part is too damaged ordering new hinge to resolve issue.; ordrng 1 WPW10299225 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Bulverde, TX 78163
Jim G.
Job Details: 11/27/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Determined issue was due to faulty motor. Ordered part. Will return. ; ordrng 1 WPW10671941 (pump&motor)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/27/2019
MICROWAVE OVEN JENN-AIR JMW2430DS01 Confirmed faulty UI panel. Collected serv fee and labor. Part is covered by warranty. Will return to repair. ; ordrng 1 W10887855 (panl-cntrl)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/27/2019
VENTHOODS KITCHENAID KVUB406GSS00 Faulty leds. Ordering. ; ordrng 2 W11109591 (light)s
Near Comfort, TX 78013
Sherman
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Ran diagnostics on unit. Found fan in refrigerator bad. Ordered parts to resolve issues. Checked truck stock. ; ordrng 1 W11087438 (EVAPORATOR FAN )
Near San Antonio, TX 78258
Steven G.
Job Details: 11/27/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Checked refrigerator unit will need freezer door door has dents and rust spots, unit not getting any water with filter in place after removing filter good water flow ice maker should work properly till housing and door come in; ordrng 1 W10394053 (housing)"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Need to reschedule. Individual home was a minor, maintenance cannot go in if only a minor is home.; O-emld tckt"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/27/2019
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Customer complaint is that the unit stopped dispensing water the same day I was here last. We have replaced water valve W11312191, water valve W11194380, and dispenser UI W11330487, and pressure regulator (one of the previous water valves?). Called techline, took 20 minutes to get a technician on the line,and was disconnected while giving the summary of work done on the unit. Called back but was unable to reach anyone. Called techline, spoke with Liam, says there are no other parts that can be installed to fix the issue, and that parts installed already should have fixed it. He is sending problem report to engineering, and that engineering will contact me in 5-7 business days if there is a repair. If not, they will be contacting the customer about replacing the unit. File number 7726206341.; schdld next appmnt for 12/18 WED !"
Near Kerrville, TX 78028
Sherman
Job Details: 11/27/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Upon arrival checked glass. Ordered parts to resolve issues. The glass assembly in middle is broken. ; ordrng 1 WPW10347596 (GLASS ASSEMBLY )
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/27/2019
WASHER MAYTAG MVWB835DC3 Installed new hinges and door latch. No issues during testing. Tested to complete.
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Customer stated that the unit is leaking from the back. Ordering water tube to resolve issue. ; ordrng 1 W11296969 (reservoir)
Near San Antonio, TX 78253
Justin
Job Details: 11/27/2019
DRYER MAYTAG MEDB835DC4 "F2E1 only code stored in unit, running through diagnostics. All test passed, ran unit under a timed dry 3 times and each time the unit did what it was suppose to do. Unit is working as designed, explained to customer how the settings work for drying correctly. Went over survey with customer and leave behind."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/27/2019
WASHER WHIRLPOOL WTW4816FW2 "Replaced pulley shield, ran washer no issues, no error codes. Pulley no longer rubbing on shield . Job complete."
Near San Antonio, TX 78240
Christian G.
Job Details: 11/27/2019
THIN-TWIN 24' LE WHIRLPOOL WET4024EW0 Issue stated by customer: water leaking from washer. Found water valve cross threaded allowing water to leak. Also recommended customer to replace filters in hose as one was torn and had rust sediment obstructing valve.; ordrng 1 W10919200 (valve)
Near San Antonio, TX 78233
Devon F.
Job Details: 11/27/2019
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would not advance through cycle replaced inlet valve to resolve issue.
Near Castroville, TX 78009
Justin
Job Details: 11/27/2019
REFRIGERATOR KITCHENAID KSRS25RSMK01 Replaced ice dispenser motor and tested to complete. Unit is good to go.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Called techline spoke to Dave. Recommends swapping out led. Maintenance has one on hand. Unit testing good now.
Near San Antonio, TX 78260
L
Job Details: 11/27/2019
WASHER MAYTAG MVWB835DC4 Costumer complaint is unit not dispensing water. Found bad water valve. Ordering new parts. ; ordrng 1 W10758828 (valve) and 1 W11105155 (cntrl-elec)
Near Comfort, TX 78013
Sherman
Job Details: 11/27/2019
RANGE MAYTAG MER8775AS0 Ran diagnostics on unit. No error codes. Temp is 30 degrees off. Called tech line. Spoke to Butch. Sr#-7726489067. Said need to have thermal coupling for accurate readings. Found store demo on turned off. Unit is functioning as designed. Yes to survey and leave behind.
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 11/27/2019
RANGE JENN-AIR PRG4810LP Quoted for p&l. Found issue to be faulty igniter WP73001165. Customer will call back if they wish to proceed with repairs. ; rqstng P&A on 1 WP73001165 (igniter- 1)
Near Castroville, TX 78009
Justin
Job Details: 11/27/2019
DISHWASHER KITCHENAID KUDS02FRSS1 Ran unit multiple times and was able to see it work all the way through. Spoke with customer about possible issues but to just use as normal and keep and eye on making sure door is shut all the way.
Near Olmos Park, TX 78212
Steven G.
Job Details: 11/27/2019
REFRIGERATOR KITCHEN AID KRFC300ESS01 "Checked refrigerator found control board not responding, tried to put in diagnostics could not get board to react, replaced control board checked operation unit working properly now"
Near San Antonio, TX 78258
Steven G.
Job Details: 11/27/2019
DRYER WHIRLPOOL WED4950HW0 "Checked dryer found unit not heating, checked operation dryer not getting 220 volts found bad wall outlet adjusted prongs on cord made contact to test found vibration noise coming from element found tech didn’t put screws back on element tightened down now running properly, will advise customer to have wall outlet changed out, dryer is working properly now"
Near Bulverde, TX 78163
Jim G.
Job Details: 11/27/2019
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 Determined issue was power at the wall. Only receiving 120 VAC.
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/27/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "The brown wire to the water valve was not connected. After being connected the dishwasher filled, washed and drained. Fully operational. Job complete. Builder was not available for signature."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/27/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced console. Entered diagnostics, no errors. Conducted component test, all component loads working. Preheated oven to 350 degrees F, reached desired temperature. Fully operational. Job complete."
Near San Antonio, TX 78258
L
Job Details: 11/27/2019
DISHWASHER KITCHENAID KDTE204GPS0 Gatecode#1719. Issue is unit not dispensing water. Check units water. Unit has good water but bad pump motor. Not letting enough water. also found control board not responding to unit. Ordering new parts. ; ordrng 1 W10913608 (cntrl-elec) and 1 W10917112 (pump&motor)
Near Helotes, TX 78023
Christian G.
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer sliders are corroded and hard to open/close. Found sliders need rivets+rivet gun to attach to freezer arms. Rescheduled.; ordrng 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket RT) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket RT)
Near Boerne, TX 78015
Colton B.
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Issue is that the evaporator keeps frosting up. Replaced control board to resolve issue. Defrosted Evap, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 11/27/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS "Customer issue was that oven is too cold. Replaced control board, unit now gets up to heat. Unit tested good."
Near Helotes, TX 78023
Christian G.
Job Details: 11/27/2019
REFRIGERATOR KITCHENAID KRSC703HPS00 Issue stated by customer: refrigerator doors uneven. Removed refrigerator door and removed spacers. Contractor stated doors still un even by 3/16. Recommended gasket replacement on each door. Contractor wants unit replaced. Please review pics.; O-emld tckt
Near San Antonio, TX 78232
L
Job Details: 11/27/2019
WASHER MAYTAG MVWX655DW0 Issue is unit shaking while spinning. Found unit need it to be calibrated. Ran calibration. Unit now not shaking. If costumer calls back send suspension assembly part W10594080. Service called collected.
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 11/27/2019
REFRIGERATOR MAYTAG MSS25C4MGW00 "Checked refrigerator ice maker found ice maker working intermittent, checked voltage to ice maker good voltage , checked switch good voltage moved rocker switch up and down ice maker started harvest mode. Ordering on/off switch jumper cable and rocker switch.; ordrng 1 W10646076 (wire-jumpr) and 1 W10656772 (switch,rocker arm) and 1 W10666871 (rocker,switch)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/27/2019
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced Copernicus ACU. Ran diagnostics, no errors. Conducted component activation test, all loads worked. Preheated oven to 350 degrees F. Reached desired temperature. Fully operational. Job complete. Did not need the UI."
Near San Antonio, TX 78260
L
Job Details: 11/27/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Complaint is unit not creating dishes. Ran diagnostics on unit found code f4e3. Bad motor. There’s water going to unit but not power to dispense water in arms due to bad. Sump motor Assembly. Costumer will call Lowe’s to see if they can help cover part or labor. Costumer will call if they deside to get part. W10917114 motor assembly. Collected service call.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/27/2019
DISHWASHER MAYTAG MDB4949SDZ0 Upon return found overfill switch level was out. I probably did not close the overfill switch housing all the way. Re- assembled switch assembly. Issue resolved. Apologized to customer for inconvenience.
Near San Antonio, TX 78259
L
Job Details: 11/27/2019
WASHER MAYTAG MVWB765FW2 Issue unit still not cleaning clothes. Leaving soup. Ran diagnostics no codes found. Ordering new board. And drawer. ; ordrng 1 W10447975 (slider) and 1 W10794835 (drawer) and 1 W11183368 (cntrl-elec)
Near San Antonio, TX 78244
S. L.
Job Details: 11/27/2019
WASHER MAYTAG MVWB835DC3 Ran service cycle found no errors and found unit sudsing over customer has never ran clean cycle. Advised customer on correct amount of detergent to use when washing and also how to use the clean cycle and affresh. This will remove residue and stop white marks from getting on clothes all operations normal advised of survey and paper.
Near San Antonio, TX 78253
Justin
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Found water dispenser not dispensing, ice maker has been making ice. Ice dispenser will not dispense ice either, ordering ui and control for unit. ; ordrng 1 W10867574 (cntrl-elec) and 1 W10913947 (valve) and 1 W11114473 (panel-ui)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/27/2019
COOKTOP ELECTRIC WHIRLPOOL WCE55US6HB00 Customer issue was cooktop not powering on. Found issue to be a bad plug. Customer having electrician out to fix.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/27/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Customer complaint was unit light would not work replaced control board to resolve issue unit operating as designed.
Near San Antonio, TX 78220
Jesus C.
Job Details: 11/27/2019
WASHER WHIRLPOOL WFW72HEDW0 Complaint is unit will not spin clothing completely. Tested washer. Couldn’t find any issue during testing. Found service pointer for issue. Ordering new ACU. ; ordrng 1 W10909372 (cntrl-elec)
Near San Antonio, TX 78259
Devon F.
Job Details: 11/27/2019
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit would get F9 error code replaced control board to resolve issue.
Near Cibolo, TX 78108
S. L.
Job Details: 11/27/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Called trade partners spoke to Laney she gave me authorization number WNFE3NFAPL1. Ran diagnostics git fault code indicating heating issue. Checked heating element and got open circuit. Ordered replacement heater element.; ordrng 1 W10441445 (heater)
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/27/2019
REFRIGERATOR JENN-AIR JCB2389DRS Complaint is water leaking from freezer section. Found evap drain hose is clogged. Cleared drain hose. Can’t pull unit to check the drain from the back of unit. Will need second tech for assistance. Ordering heat probe for unit. Quote 80 for second tech fee. Customer will have friend help move appliance. Quote 150 for labor. Called NR for discount for customer. Approved military discount. Service fee for military is 95. Collected service fee. Will collect parts and labor on next visit. ; ordrng 1 819043 (heat-probe)
Near Boerne, TX 78006
Colton B.
Job Details: 11/27/2019
OVEN GAS WHIRLPOOL KEBS179BSS00 "Issue is that oven keeps blowing fuse. Replaced fuse from truck stock, unit tested good. Removed shims to keep fuse from blowing again. Unit now sits perfectly flat in cabinet.; used 1 WPW10545255 (FUSE) from stock"
Near San Antonio, TX 78229
Richard G.
Job Details: 11/27/2019
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Replaced control and lid lock. Lock will nw function, but is missing the magnetic piece in the lid to make it stay. Ordering lid.; ordrng 1 W11189136 (lid)"