Near San Antonio, TX 78239
Jim G.
Job Details: 12/02/2019
DRYER AMANA NED4655EW1 Replaced timer. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced icemaker. Tested to complete, unit is good to go. Icemaker issue was called in prior to warranty expiring. Did not collect."
Near San Antonio, TX 78237
Jesus C.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Customer not available for appointment. Reschedule. ; schdld next appmnt for 12/3 TUE !
Near San Antonio, TX 78225
Jesus C.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Frost buildup in freezer evap. Found defrost sensor is damaged. Ordering new harness with sensor. ; ordrng 1 W10911770
Near San Antonio, TX 78244
S. L.
Job Details: 12/02/2019
WASHER MAYTAG MVWC565FW1 Removed lid lock replaced tested calibrated all operations normal spins agitate drain and fill functions good. Advised of survey and paper
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW7000DW0 Tested washer. Found drain pump is bad. Reading open across terminals on pump. Getting constant 120 voltage from control to pump. Control is bad. Ordering new pump and control. ; ordrng 1 W10581874 (pump-water) and 1 W10625688 (cntrl-elec)
Near San Antonio, TX 78244
S. L.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW5000DW2 "Found supply valves and hoses leaking due to age snapped picture advised customer to get plumber to replace shut off valves and for customer to get new hoses, ran service mode found long fill errror tested valve valve is bad replaced valve tested for leaks on new inlet valve no leaks ran service cycle all operations normal advised of survey and paper."
Near San Antonio, TX 78216
Jesus C.
Job Details: 12/02/2019
WASHER MAYTAG MVWB835DW0 Tested washer. Found basket not free spinning. Oil leak from gearcase. Will order new washplate and gearcase. Parts CRP. ; ordrng 1 W10447976 (drive asm) and 1 W10609480 (washplate)
Near Elmendorf, TX 78112
S. L.
Job Details: 12/02/2019
WASHER MAYTAG MVWC200BW0 Found failed front right suspension spring and also advise on replacing gear case since there is whining noise internally from the gear case in spin. QuoteD for service call labor parts tax if suspension rods only if gearcase W11255272 and suspension rods W780045 together service fee only today. collected fee good for 90 days.advised of survey and leave behind
Near San Antonio, TX 78253
Richard G.
Job Details: 12/02/2019
COOKTOP GAS WHIRLPOOL KCGS356ESS00 "Replaced right front and right rear burner valves, right front and right rear orifice holders. Need burner caps and screws for burner heads that have broken off.; ordrng 1 W10819916 (cap-burner) and 5 WP8287059 (screw)s, used 1 W10594399 (HOLDER), 1 W10594405 (HOLDER), 1 W10597156 (GAS VALVE), and 1 W10859922 (GAS VALVE) from stock"
Near Natalia, TX 78059
Jesus C.
Job Details: 12/02/2019
RANGE MAYTAG MER8775AS0 Original element is damaged. Installed new bake element. Set oven at 300. Bake element is heating. Oven reached temperature. No issues during testing. Collected payment for labor. Job complete.
Near Floresville, TX 78114
S. L.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW4955HW1 "Unit stuck in drain checked water level sensor hose no obstruction and tub is empty of water. No error codes and unit with through calibration, used air pressure to check water level sensor found issue in water level sensor. Needs new board returning 12/4; ordrng 1 W11256105 (ELEC CONTROL)"
Near Atascosa, TX 78002
Jesus C.
Job Details: 12/02/2019
REFRIGERATOR AMANA AF12539ERM02 Tested unit. Found wiring to water valve was damaged. Fixed wiring to valve. Good water to icemaker. No further issues. Tested to complete.
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW5000DW2 Tested washer. Found unit not draining. Working to drain pump not connected properly. Fixed wiring. Unit now draining. No further issues. Tested to complete.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/02/2019
WASHER AMANA NTW4516FW2 Customer stated that the unit is making noise during agitation. Ran diagnostics with no error codes. Ran automatic test cycle in attempt to duplicate noise and is present during agitation and spin. Removed agitator to clear underneath. Found issue to be bad gearcase. Ordering parts to resolve issue.; ordrng 1 W10324647 (seal tub) and 1 W11255272 (gearcase)
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/02/2019
WASHER MAYTAG MHW6630HW0 complaint is clothing coming out wet and water coming from dispenser. Found water pressure to cold valves is high Lowered pressure. No leaking from dispenser. Called techline about wet clothing issue. No error codes. No issues with washer. Performed customer instruct. Tested to complete. Sr 7726504764
Near Comfort, TX 78013
Sherman
Job Details: 12/02/2019
DRYER MAYTAG MED5630HC0 Upon arrival check unit once more. Changed motor blower wheel and collar. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78251
Christian G.
Job Details: 12/02/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 Issue stated by customer: fan running loud. Found faulty thermistor causing fan to run constantly and build up ice. Replaced thermistor and grille that cracked due to ice build up. Unit test good. Informed customer of survey.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Had to call Tech-Line 3 times (Ed, JT and Rick). They were somewhat helpful but could not take me to the finish line. Seems like they really do not want to get you to where you want. Called Nik. He was helpful. Unit needs a new ice-maker. Client had bought this Icemaker and a generic filter through Amazon. He will be installing it himself. Job complete."
Near San Antonio, TX 78250
Christian G.
Job Details: 12/02/2019
WASHER MAYTAG MVWB765FW3 Customer unable to provide proof of purchase.
Near Boerne, TX 78015
Colton B.
Job Details: 12/02/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Rescheduling to Monday so that supervisor DH can be there with me to get unit right.; schdld next appmnt for 12/2 MON !
Near Boerne, TX 78015
Colton B.
Job Details: 12/02/2019
MICROWAVE WHIRLPOOL n/a Rescheduling to Monday so that supervisor DH can be there with me to get unit right.; schdld next appmnt for 12/2 MON !
Near San Antonio, TX 78253
Justin
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 "Customer said dishwasher takes a long time to drain out, ran unit through diagnostics and drain is working as designed. No codes found on unit. Running unit through diagnostics one more time. Unit might of had a clog during time of slow draining, diagnostics passed second time around as well."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 12/02/2019
WASHER MAYTAG MVWB725BW0 Replaced recirculating pump hose and drain pump hose . No longer leaking. Washer operating as designed.
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM Checked refrigerator found frost build up on upper right corner of evap and on fan. Ran diagnostics all other parts function as designed fan motor did not turn on. Ordering new motor.; ordrng 1 W10464673 (fan motor)
Near Floresville, TX 78114
S. L.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced control panel replaced badge ran test cycle all operations normal. Advised of survey
Near Adkins, TX 78101
S. L.
Job Details: 12/02/2019
WASHER MAYTAG MVWX655DW1 Found oil leaking at gear case. Burning smell from motor and splutch ring slipping ordering rescheduling 12/4; ordrng 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley)
Near San Antonio, TX 78247
Devon F.
Job Details: 12/02/2019
WASHER MAYTAG MVWB765FW3 Customer complaint was unit would make a noise when agitated. Took off wash plate to find a dime in between removed coin to resolve issue unit is operating as designed.
Near Helotes, TX 78023
Ezequiel V.
Job Details: 12/02/2019
WASHER AMANA NTW4516FW3 "Checked washer found no error codes, washer is operating as designed. Ran automatic test with no issues, ran calibration cycle all pass. Job complete."
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 12/02/2019
RANGE WHIRLPOOL WFC310S0EB3 "Replaced all infinite switches, range is operating as designed. Checked for error codes no issues. Job complete."
Near Shavano Park, TX 78231
Tommy B.
Job Details: 12/02/2019
MICROWAVE OVEN KITCHENAID KBMC140HSS0 Could not replace light as it is in a difficult place to grab due to food buildup on assembly. Cleaned crisper as good as possible to reduce smoke issue.
Near , TX 78253
Justin
Job Details: 12/02/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Unit has a blown high limit fuse, I do not have one in truck stock. Will need to order and replace. Will need first appointment Monday or after 1230 ; ordrng 1 WP4449751 (thrmst-fix)"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer not working, door switch broken. Replaced door switch. Unit test good. Informed customer of survey.; used 1 WP3406107 (SWITCH DOOR) from stock"
Near San Antonio, TX 78258
Devon F.
Job Details: 12/02/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint was unit would get error code F8E0 for low speed fan tested voltage at the bored got proper 120vac checked at the motor got 120 vac blower works on high but not low speed ordering new blower to resolve issue.; ordrng 1 W11248652 (blower)
Near San Antonio, TX 78232
Devon F.
Job Details: 12/02/2019
WASHER MAYTAG MHW5630HC0 Customer complaint was unit would get error code F8E1 checked for proper resistance at valve test passed then tested voltage at j8 connector test failed ordering new ACU to resolve issue.; ordrng 1 W11322901 (cntrl-elec)
Near Boerne, TX 78015
Colton B.
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Issue was water leaking out of the front of the ice maker. Called Techline and spoke to Rick who stated that the issue sounds like a valve that is mechanically stuck open. Ordering a new dual valve to resolve. Unit is cooling well. Gate code is #3339.; ordrng 1 WPW10341329 (water valve assy)
Near San Antonio, TX 78232
Jim G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced door. Issue resolved.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dw is not drying dishes. Checked rinseaid dispenser, it was full but the rinseaid setting was low. Increased setting to highest setting. Ran unit through diagnostics. Unit is heating well. Left customer a handout about how to assist the drying process. Tested to complete. Unit is good to go."
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/02/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Installed pump and harness. This fixed the sensor issue, but could not get water to flow into the ice maker. Checked water supply, good. Checked voltage to valve, getting 120 VAC, Valve needs to be replaced. I ordered part.; ordrng 1 W10646596 (valve)"
Near Center Point, TX 78010
Sherman
Job Details: 12/02/2019
COOKTOP GAS JENN-AIR JGD3536WS01 Changed burner assembly. Checked unit over good. No further issues at this time.
Near San Antonio, TX 78247
Devon F.
Job Details: 12/02/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer complaint was unit has a weak spot on front washer can’t be repaired because nothing is broken called tech line file number 7726499151 they said unit is operating as designed.
Near San Antonio, TX 78260
Devon F.
Job Details: 12/02/2019
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Customer complaint was unit would not bake in the middle of baking he would get an error code. Replaced com troll board to resolve issue issue is operating as designed. Collected 408.71 parts and labor.
Near Bulverde, TX 78163
Jim G.
Job Details: 12/02/2019
DISHWASHER AMANA ADB1400AGS1 Replaced dispenser. Issue resolved. Advised user to add rinse aid.
Near San Antonio, TX 78231
Tommy B.
Job Details: 12/02/2019
REFRIGERATOR [UIS # 40092] n/a Called cxc to verify authorization. It is Costco 2nd year. Customer stated that the unit is stuck on crushed ice. Found issue to be faulty solenoid. ; ordrng 1 WP2152713 (solenoid)
Near Kerrville, TX 78028
Sherman
Job Details: 12/02/2019
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Talk to customer. Let them know parts would be in next week and I could come Friday. Customer said ok. ; schdld next appmnt for 12/6 FRI !
Near San Antonio, TX 78254
Richard G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Replaced drain pump, and pump and motor assembly. Tested to complete. No leaks. Unit is good to go."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 12/02/2019
DISHWASHER KITCHENAID KDTE334GPS0 Issue was a leaking dishwasher. Last time out I took door off and reinstalled. This seemed to fix problem. Replaced upper spray arm just in case. Unit tested good.
Near San Antonio, TX 78258
Tommy B.
Job Details: 12/02/2019
REFRIGERATOR JENN-AIR JFI2089WES8 Call tech line and diagnosed a faulty control. The user interface is semi operational with the screen going blank. Ordering control to resolve issue ; ordrng 1 WPW10312695 (electronic control)
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived at customer location. Customer did not know what unit in apartment complex needed work. Customer stated they will reschedule when needed.
Near Castroville, TX 78009
Justin
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRMF706ESS Heard the three way valve engaging multiple times after being plugged back in. Replaced supply control board but will need to order main control supply board again. ; rqstng P&A on 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Near Schertz, TX 78108
Steven G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Checked dishwasher found unit not draining the water, found bad drain pump replaced pump checked operation unit working normal now ; used 1 WPW10348269 (PUMP DRAIN) from stock"
Near San Antonio, TX 78216
Devon F.
Job Details: 12/02/2019
WASHER MAYTAG MVWB835DW0 Customer complaint was unit would come on by itself replaced control bleary to resolve issue unit operating as designed. Collected 389.04 for parts and labor.
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue was a frozen over Evap. Defrosted unit and replaced Evap wire harness, control and UI. Unit tested good."
Near San Antonio, TX 78254
Richard G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Appointment was rescheduled with customer but not taken off today’s schedule.; saved tckt
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2019
WASHER WHIRLPOOL WFW75HEFW0 "Issue is a noisy washer durning spin. Finding issue to be bad bearings. Ordering tub, rotor and stator to resolve issue. Tub is out of stock PSP.; ordrng 1 W10870751 (stator) and 1 W10901030 (tub-outer) and 1 W11253212 (screw) and 1 WPW10544980 (rotor)"
Near , TX 78253
Justin
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced both doors and place nameplate on unit. Unit is good to go.
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KSSS48FTX00 Issue was that the control board was dropping power. Replaced control with repair kit. Unit tested good. Collected parts and labor.
Near Helotes, TX 78023
Christian G.
Job Details: 12/02/2019
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Issue stated by customer: ice maker heating up too much melting ice. Thermistor ordered by DH. Replaced thermistor. Unit test good. Informed customer of survey.
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 12/02/2019
OVEN ELECTRIC (D KITCHENAID KODE300ESS02 Customer stated that the unit began flashing error codes. Provided pictures to document the errors F1E0 F2E1. Found issue to be faulty console. ; ordrng 1 W11087457 (console)
Near Cibolo, TX 78108
Steven G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher found lots of suds found unit not draining found plug in garbage disposal, removed plug checked operation unit is working normal now"
Near San Antonio, TX 78260
Jim G.
Job Details: 12/02/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HSO1 As per techline recommendation advised customer to link to WiFi to download update for oven.
Near Converse, TX 78109
Steven G.
Job Details: 12/02/2019
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Checked refrigerator found unit low on freon, added dye drier and charged unit will be back in two weeks to check for leak ; schdld next appmnt for 12/11 WED !"
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2019
VENTHOODS WHIRLPOOL UXT5536AAS3 Issue is a noisy vent hood. Customer showed video of the venthood fan operating loudly. Ordering a vent hood fan motor to resolve issue.; ordrng 1 WPW10291577 (motor-fan)
Near San Antonio, TX 78260
Jim G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Customer tried to cancel appt.
Near San Antonio, TX 78256
Tommy B.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Part arrived damaged out of box. Ordering new shield.; ordrng 1 WPW10194474 (shield)
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Issue stated by customer: ice bin frosting up and making ice a solid piece. Replaced stepper door and gasket. Touch display not responding on one button. Ordering door control to resolve issue.; ordrng 1 W11130216 (cntrl-elec)
Near San Antonio, TX 78251
Richard G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer complaint is that the refrigerator will stop cooling intermittently. When it stops cooling there is a loud buzzing sound coming from behind the refrigerator. Entered diagnostics. Unit will not test fc or rc thermistors. Display is blank during these tests and will not advance. Determined a bad display/control compressor also does not kick on at times and needs to be unplugged and plugged back in to get it going. Quoting customer on possible costs of electronic controls and compressor.
Near Helotes, TX 78023
Tommy B.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Swapped out pump and motor along with water inlet with no resolution for water problem. Found it should be control not sending enough voltage to the water inlet valve. Ordering control to resolve issue. ; ordrng 1 W10854231 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WEG745H0FS0 "Customer states that the oven worked the first few times after replacing the igniter. After that it was hit or miss. Check igniter. Working as it should. Oven burner looks like it has caught fire and holes are stopped up, also burned down to the regulator. Need to order oven burner and regulator. There is no sign of grease or anything that could have spilled and caught fire. Nothing showing that the customer could have caused the issue.; ordrng 1 W10764654 (burnr-oven) and 1 W10861656 (regulator)"
Near Cibolo, TX 78108
Steven G.
Job Details: 12/02/2019
RANGE KITCHENAID KSEB900ESS0 "Checked range found burners working properly at this time, checked oven found temp is normal could not find any problems, customer is upset about oven cavity being discolored after bake element shorted and blew thru cover, oven liner is not a serviceable part."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WEE510S0FB2 Replaced control and cooktop. Tested to complete. Unit is good to go.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW5000DW1 "Replaced gear case wash plate and screw due to oil coming from gear case in the process of changing components found , basket worn down. Not allowing to spin properly.; rqstng P&A on 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket)"
Near Converse, TX 78109
Steven G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WFE540H0AS1 "Checked range found burnt out bake element, element shorted and took out control board needs both, customer will ether buy new range or fix themselves or may call us if so order W10348707 378.51 and W10289097 70.00 plus 50 dollars labor"
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/02/2019
WASHER WHIRLPOOL WFW5620HW0 Found unit un level. Leveled unit. No further issues at this time.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/02/2019
WASHER MAYTAG MVWB765FW "Issue is a clicking noise when in agitation. Finding noise coming from motor stator assembly. Ordering parts and returning. This issue is the same as the 11/6 visit. Since that was under warranty, this should be covered. Letting AE know to confirm. Gate code 2473.; ordrng 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 WPW10238319 (screw)"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Issue stated by customer: washer leaking from front of door. Could not get washer to power on or go into diagnostic mode. Voltage tests good. Ordering parts.; ordrng 1 W10849486 (console) and 1 W10906428 (cntrl-elec)
Near Helotes, TX 78023
Tommy B.
Job Details: 12/02/2019
WASHER MAYTAG MHW5630HW0 "Called techline spoke to Leon. Stated that unit is working normally and that the pedestal along with type of tile will created the issue. Eco,mended getting pads to restrict movement. SR7726505240"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated: dishwasher would not power on. Voltage tests good. Could not turn on or put dishwasher into diagnostics. Found control not getting any voltage from wiring. Ordering wiring harness.; ordrng 1 W10832780 (harns-wire)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/02/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Needed to reschedule due to need for tool to remove doors properly to access terminals for harness. ; schdld next appmnt for 12/3 TUE !
Near San Antonio, TX 78260
Jim G.
Job Details: 12/02/2019
WASHER MAYTAG MVWB835DW4 I could not duplicate the issue but the customer described why may have been an over load or possibly an intermittent gearcase issue. However at the moment after testing the unit rigorously it appears
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/02/2019
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics and received E5 F0 error code off balance load in machine. There is a squeaking on the machine. On initial Home Depot installation, the installer forgot to remove the shipping plugs. Home Depot came back out to balance the machine. I checked the leveling of the machine and it is balanced. The floor is even, balance, on a first floor concrete foundation, 12 inch tiles. Called Tech-Line and spoke with Kathy. There really was not much she could tell me except to identify where the squeak was coming from. My initial instinct was from the right panel. I called SG he pretty much told me the same thing but did suggest I check the springs. I took off the rear and top panel to make my best estimate. I believe it is coming from a combination of the right panel and the base on top of the pedestal. I decided we will need to change out the left and right panel, the base and the pedestal. I called Whirlpool Tech-Line again and fortunately got Robert (he
Near Boerne, TX 78006
L
Job Details: 12/02/2019
RANGE WHIRLPOOL WFG114SWB1 Concern was unit kept showing a F1 code. Check control board. Check continuity. Check sensor. Every check right. Clear error code. Ran unit to bake at 400 for 10 minutes every check right. Job complete. Service fee collected.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
DISHWASHER AMANA ADB1400AGS1 "Issue stated by builder: washer has no power cord, has damaged hinges. Re attached hinges and springs for proper operation. Installed kick plate and replaced inner door. Found plug underneath washer. Unit test good."
Near , TX 78109
Steven G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WFG525S0HS1 Checked range found left front burner not lighting is sparking but will not light ordered head and caps; ordrng 1 W10515455 (burnr-head) and 1 W10850506 (cap-burner)
Near Bandera, TX 78003
Justin
Job Details: 12/02/2019
WASHER WHIRLPOOL WFW95HEDW0 "F3E1, F6E3 seen in system faults. Pressure sensor is showing bad, ran unit through diagnostics all test passed and didn’t pop up codes again. Running unit through diagnostics one more time. Need to order control and ui panel. Using CRP for parts. Quoted for 200 on labor. ; ordrng 1 W10580186 (harns-wire) and 1 W10814583 (panel-cntl) and 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/02/2019
DRYER MAYTAG MEDB200VQ1 Confirmed error. L2 error appears unit. Ordered parts. ; ordrng 1 280148 (cutoff-tml) and 1 WP3390719 (fuse-thrml) and 1 WP8544771 (element)
Near San Antonio, TX 78260
Jim G.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW7000DW4 Customer indicated that the loads will sometimes knock around. Verified proper function but might be a leveling issue. Explained a possibility that it could be due to a faulty spin basket or gearcase. if issue continues to happen when washing normal size loads.
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/02/2019
RANGE WHIRLPOOL GR563LXSB1 Replaced control board. Fully operational. Job complete.
Near , TX 78063
Justin
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WSF26C3EXW "Need to order control and ice maker, not getting 120 to ice maker. ; ordrng 1 W11088499 (cntrl-elec) and 1 WPW10251076 (icemaker)"
Near Castroville, TX 78009
Justin
Job Details: 12/02/2019
DRYER WHIRLPOOL WED6620HC0 "Ran unit through diagnostics, all test are working. Went over how the sensor works. Recommended using timed dry if not using same kind of clothing. Unit is good to go. Went over survey with customer and leave behind."
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/02/2019
DISHWASHER JENNAIR JDTSS244GL0 Checked dishwasher found control not responding when buttons pressed ordering new control and drain pump for the no drain issue; ordrng 1 W10531320 (pump-drain) and 1 W11251295 (cntrl-elec)
Near San Antonio, TX 78228
L
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Ordering water valve ; ordrng 1 W11095287 (valve)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/02/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Display is showing black lines across. Customer does not want a repair, she wants a new oven. Customer contacted Whirlpool while I was in home asking to speak with the TCT special group. Unavailable due to hours. Oven in this home is Model WOS72EC0HS01, serial number D90309044. Notes for this job are for a different oven in a different home, per builder. Customer says Whirlpool has told her her oven has been serviced multiple times. She is working with the builder to get a new oven. If unsuccessful, we need to order a control and control panel for return visit.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"
Near Converse, TX 78109
Steven G.
Job Details: 12/02/2019
DRYER AMANA NED4655EW1 "Checked dryer found unit working properly, customer has a vent problem lint is on inner door and wrong side of lint screen. Customer to get vent pipe cleaned out."
Near Cibolo, TX 78108
Shawn W.
Job Details: 12/02/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Ran diagnostics received error code F8 E0 upper cool fan speed. F6E4 UI to control state status. Ran component activation tests. They are all working but the back and broil loads are shutting down. I’m ordering both control boards, UI and both blowers. I will return to vendor if the UI and blowers are not needed.; ordrng 1 W11040197 (cntrl-elec) and 1 W11040198 (cntrl-elec) and 1 W11105007 (console) and 1 W11200129 (blower) and 1 W11200129 (blower)"
Near Helotes, TX 78023
Colton B.
Job Details: 12/02/2019
OVEN WHIRLPOOL n/a Issue was that the upper bake element wouldn’t ignite. Replaced igniter to resolve issue. Unit tested good.
Near Schertz, TX 78154
Shawn W.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Ran diagnostics and found no faults and all component loads activated. Will need sealed system tech. Internal temperature at 55 degrees F; saved tckt
Near Boerne, TX 78006
L
Job Details: 12/02/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Issue was oven not heating up. Found bad thermostat. Replaced thermostat. Ran unit at 400 for 10 minutes. No issues. Unit working as design now. Job complete ; used 1 WP4449751 (THRMST-FIX) from stock
Near Converse, TX 78109
Devon F.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit soap dispenser didn’t latch close ordering new soap dispenser to resolve issue.; ordrng 1 WPW10671905 (deterg disp asm)
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/02/2019
RANGE AMANA ACR2303MFW3 Checked range found no issues with range good heating from all coils on cooktop. Good bake element and broil element. No further issues. Job complete.