We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Victoria, TX 77904
Michael
Job Details: 04/04/2022
Installed the UI and control, calibrated the appliance, unable to hook up to water at this time, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Kingsville, TX 78363
Adam
Job Details: 04/04/2022
Due to the fact that a mouse has gotten to the inside of the unit and caused who knows what kind of damage customer states that its only the waterline but I have to climb service to this unit because of mouse or rodent control station.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dublin, VA 24084
Uriah B.
Job Details: 04/01/2022
"F5e2, F7e7, F7e1.Unit having a problem shifting. Needs gearcase and cam and actuator. Customer would like early morning if possible.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Riner, VA 24149
Uriah B.
Job Details: 04/01/2022
Compressor locked up. Needs compressor. R600 system. ; ordrng 1 W11358352 (Compressor)
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ0
Near Christiansburg, VA 24073
Uriah B.
Job Details: 04/01/2022
Replaced door gasket. Cx to observe.
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/01/2022
"Replaced blower wheel. Ran check. Housing is rubbing against the wheel. Needs blower housing parts, duct and another blower wheel. ; ordrng 1 696545 (Duct) and 1 696419 (Blower wheel housing) and 1 8066094 (Housing seal) and 1 WP696426 (Blower wheel)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/01/2022
"Replaced the hinges on the oven door. Tested unit and reported to techline. SR7733326390. Per techline there is no limit to how hot surfaces can get. Knobs are allowed 167 degrees at 400 degrees. Customer to observe in operation. Customer has tried to calibrate. If callback regarding the temperature issues, please pre-ID control and oven sensor."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/01/2022
"Replaced belt, cam, tub ring, and suspension. Ran testing. All checks ok. Customer to observe."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Wytheville, VA 24382
Uriah B.
Job Details: 04/01/2022
Could not reproduce sound. Checked operation. Reset unit. Ran diagnostics. Cleared codes. Customer to try to record if possible. ; used 1 Wp8567668 (Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/01/2022
Tested unit. Drain pump bad. Will order new pump. ; ordrng 1 WPW10730972 (Pump)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS
Near San Antonio, TX 78224
Jay
Job Details: 04/01/2022
"Ordered UI last time not control. Installed ui and no change. Light still stays on. Ordering control. Control out of stock, customer is aware. ; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78250
Jesus C.
Job Details: 04/01/2022
Tested unit. Not defrosting. Cleared frost from evaporator. Found terminal for heater wire was separated from mullex. Secured terminal. Heater powers on. Thermistor test good. No further issues. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78252
Jay
Job Details: 04/01/2022
Removed panel to access ui and control. Found roach tracks and saw a roach. Customer stated they have had an exterminator out already. Spoke with CXC file number 7733327599
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS0
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/01/2022
Tested unit. Door pops up and down. Will need new friction pads. ; ordrng 2 WP8268961 (Sleeve)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78249
Sebastian
Job Details: 04/01/2022
Replace the defective dispenser if customer continues to have dispenser break we must report with whirlpool
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Helotes, TX 78023
Sebastian
Job Details: 04/01/2022
Replace the bad heater unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78240
Drew
Job Details: 04/01/2022
Last trip out myself and a tech line representative came to the conclusion the bi metal was faulty on the harness. This trip out replaced evap fan harness since the bimetal is connected to harnesses to resolve issue per tech line. No further issues at this point but if problem arises again customer will be in contact with us.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78259
Garry
Job Details: 04/01/2022
"Customer complaint of damaged freezer and refrigerator doors. Installed replacement doors and ensured good seal of gaskets around perimeter of each door. Job complete, unit is good to go. No further issues at this time."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Alamo Heights, TX 78209
Garry
Job Details: 04/01/2022
"Customer complaint of unit not agitating. Arrived to find faulty Gearcase, Cam, & Drive Belt. Quoted customer $234.90 in labor and $382.55 in parts. Customer has opted to replace machine, and not to proceed with repair. In the event that customer changes mind and calls us back out, we will need Gearcase (W11454734), Cam (W10721967), and Drive Belt (W11239857). Job complete, no further issues at this time. Collected SC."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near San Antonio, TX 78258
Jim G.
Job Details: 04/01/2022
Verified issue at the dryer cord. Advised to replace. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near San Antonio, TX 78258
Jim G.
Job Details: 04/01/2022
Butch SR# 7733327979 ; ordrng 1 W10673678 (UI console (control panel))
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model KOST100ESS02
Near San Antonio, TX 78209
Garry
Job Details: 04/01/2022
Customer complaint of oven not powering on or unlocking door after self-cleaning. Found Thermal Fuse to be blown. ordering Thermal Fuse (W11204568) and am also ordering Hi-Limit Thermostat (WP4449751) just in case. Collected SC and quoted customer $234.90 (labor) and $227.39 (parts) with the understanding that Thermostat may not be needed. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11204568 (Thermal Fuse) and 1 WP4449751 (Hi-Limit Thermostat)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78258
S
Job Details: 04/01/2022
"Upon arrival maintenance manager stated unit would take multiple times to dry. Ordering parts that are in line with heating issues. Timer, thermostats, thermal fuse, and heating element to resolve issue. ; ordrng 1 W10436303 (Timer) and 1 3392519 (Thermal fuse) and 1 W10900067 (Thermal cutoff kit) and 1 3387134 (Thermostat) and 1 3977767 (Thermostat) and 1 W10724237 (Heating element)"
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model NA
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
"34191, Found that the back burner is the only thing malfunctioning on the unit ethernet switches look good and all of the burners functioning as they should quoted for repair for a one heating element $90 labor plus price of part collected service fee today with military discount; ordrng 1 W10823698 (Element rr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78245
Jay
Job Details: 04/01/2022
Compressor wont turn over. Verified proper voltage at harness to start device. Start device rattles when shaken and has no continuity. Ordering start device. ; ordrng 1 WPW10197428 (Start device)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78258
S
Job Details: 04/01/2022
"Upon arrival maintenance manager stated u it would make a loud squealing sound. Verified a faulty gear case, shift actuator, and cam. Switched out faulty parts. Tested unit and unit functions as designed. No further issues at this point. ; used 1 W10815026 ( Shift actuator), and 1 W10721967 ( Splutch kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Jay
Job Details: 04/01/2022
"Error code f9e1, long drain is present. Went to troubleshoot the drain pump and the wire harness has come out of the connector. Ordering new lower wire harness. ; ordrng 1 W11335100 (Wire harness)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Pleasanton, TX 78064
Daniel
Job Details: 04/01/2022
Out of warranty. Customer reported shut off mid cycle and not powering on at all since. Upon arrival found that washer would never power on not even when unit was unplugged and replugged. Found that outlets were reading open ground when I use my outlet meter. It didnt read correct as it should have. Checked the outlet and it was giving off the correct 120 volts but Im not sure if it reading open ground affects anything. There was no way for me to open lid as well since unit could never get power. Took off console and checked connections to control while plugged in and all was connected as it should be but control had no power. Advised customer that I could order control. Gave customer quote on service call + tier 3 labor + part. Customer said he would probably just go buy a new unit and said he cant go weeks without a washer since control is out of stock. Advised customer that his service call is good for 90 days in case he changes his mind on following through with repairs. Customer paid $134.23 with check. Customer had been quoted $124 from office so i honored price for him. If customer calls back return with control. Also advised that an electrician take a look at the outlets.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78255
Drew
Job Details: 04/01/2022
"Upon arrival customer stated fridge was having issues but freezer was fine. Multiple service pointers on this issue. Per those service pointers ordering evap kit for fridge, and new control. Control is OOS ; ordrng 1 W11167902 (cover-evap) and 1 W11533213 (Control) and 1 W11333076 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78252
Jay
Job Details: 04/01/2022
"Called builders number, they said the house closed and theres no issues."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
#8410 Found the issue to be a water filter issue the icemaker was dry removed water filter was able to fill up icemaker customer would like a new filter quoted $100 for the new filter service fee should be covered as this was an icemaker issue; ordrng 1 EDR2RXD1 (Filter)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/01/2022
Tested unit. Found front right burner not igniting. Repaired igniter. No further issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Converse, TX 78109
Chris S.
Job Details: 04/01/2022
Replace belt tested unit everything working as designed collected P&L 215.59
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 04/01/2022
Upon arrival customer wanted to reschedule due to me being extremely late. Customer is OK with rescheduling for next week she would like to have a an appointment on Wednesday if possible.; schdld next appmnt for 4/6 WED !
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/01/2022
Tested unit. Not drain8ng. Found impeller for drain pump slipped off. Repaired impeller. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV00
Near Garden Ridge, TX 78266
Chris S.
Job Details: 04/01/2022
Customer stated that refrigerator stopped cooling and ice cream in freezer was kind of soft found this should be control board was faulty. Replaced jazz board tested unit everything working as design no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Searcy, AR 72143
Jeff N.
Job Details: 04/01/2022
"I arrived and unit running normal, Temps good, ice good. When compressor tried to kick in buzzing noise. Installed start device still 9.14 amps did not drop. Needs compressor. Needing compressor, non uv filter drier, service port. Service matter compressor part number is not coming up in marcone. W11412045. Doug will research and order. Scheduling out for a week.; schdld next appmnt for 4/8 FRI !"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Helotes, TX 78023
Jesus C.
Job Details: 04/01/2022
9157 gate. Tested unit. Door latch housing cracked. Will need new latch. ; ordrng 1 W11513248 (Latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Greenbrier, AR 72058
Jeff N.
Job Details: 04/01/2022
Unit got replaced thru customer.
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Little Rock, AR 72204
Micheal
Job Details: 04/01/2022
"No operation. Inspected unit and found failed door switch WPW10569603. Collected $120.00 cash, balance of $121.47..; ordrng 1 WPW10569603 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78259
Chris S.
Job Details: 04/01/2022
Customer stated that they want to make sure the refrigerator is cooling properly. Use temperature gun to check temperature in refrigerator and freezer everything working as design no further issues to customer if food starts spoiling or freezing to give us a call to come back out and check it out but as of now everything is working like it should
We serviced a
WHIRLPOOL LAUNDRY
Model WED4850HW0
Near Little Rock, AR 72204
Micheal
Job Details: 04/01/2022
"Customer rescheduled, they close at 530pm.; schdld next appmnt for 4/4 MON !"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78240
Jesus C.
Job Details: 04/01/2022
Tested unit. Water leak occurs when cold water is turned on. Water pressure too high and causing unit to spray water. Advised customer water pressure must be turned down. No further issues. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Little Rock, AR 72210
Micheal
Job Details: 04/01/2022
Replaced timer and pts switch due to possible short. Tested unit and found operation normal
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78233
Chris S.
Job Details: 04/01/2022
Customer stated that washer was still acting weird told him after testing unit washer sounds normal but did swap out pressure hose also got Eric code F0E3 which is overload told customer how to properly load washer on different cycles everything running as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Searcy, AR 72143
Jeff N.
Job Details: 04/01/2022
"I arrived and unit running normal, Temps good, ice good. When compressor tried to kick in buzzing noise. Installed start device still 9.14 amps did not drop. Needs compressor. Needing compressor, non uv filter drier, service port. Service matter compressor part number is not coming up in marcone. W11412045. Doug will research and order. Scheduling out for a week.; schdld next appmnt for 4/8 FRI !"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Von Ormy, TX 78073
Jay
Job Details: 04/01/2022
Dryer has no heat. Found foreign metal object in heater element. Replaced heater element and thermal fuse and no heat. Ordering thermostats. ; ordrng 1 WP3387134 (Thermostat) and 1 W10900067 (Thermal cutoff kit)
We serviced a
WHIRLPOOL OVEN
Model JDRP430HL01
Near Searcy, AR 72143
Jeff N.
Job Details: 04/01/2022
Selector knob is stripped out. Plastic piece on stem is built in control. Ordered control and knob.; ordrng 1 W11596839 (Knob oven selection) and 1 W11492271 (Oven control)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78258
S
Job Details: 04/01/2022
Upon arrival maintenance manager stated unit would make a loud noise. Verified a faulty gear case. Requesting double labor on unit. Signed off by maintenance manager. Ordering gear case to resolve issue. ; rqstng P&A on 1 W10870912 (Gear case assembly)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Searcy, AR 72143
Jeff N.
Job Details: 04/01/2022
Error code motor fault.. Unit not coming out of spin to agitate. Replaced actuator checks good.; used 1 W10913953 (Actuator) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78258
S
Job Details: 04/01/2022
"Upon arrival customer stated that unit would take multiple times to heat. Unit does send out heat but not enough. From previous experiences, the issue will be the timer. Ordering 1 W10857612 to resolve issue. Rescheduling parts I was sent with to switch out when the timer comes in. ; ordrng 1 W10745655 (Timer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Little Rock, AR 72223
Micheal
Job Details: 04/01/2022
"Unit not cooling, no frost pattern, pulling .4 amps. Customer will call back if repair is wanted. (Dye dryer and refrigerant) Collected/118.81 by ck 4646"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78260
S
Job Details: 04/01/2022
Upon arrival switched out faulty reservoir with new. Upon further inspection noticed I had a water leak coming from the top of the unit. Pulled out the ice maker and noticed the water hose that goes into the ice maker was completely clogged with ice as well as the chute resulting in the leaking. Cleared line and ice maker. Put unit together and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
N/A N/A
Model WMH1163XVS1
Near Bryant, AR 72022
Blake D.
Job Details: 04/01/2022
"Inspected unit for not working, tested voltage to the outlet got 120 120 0, replaced fuse when opening the door the unit popped the breaker and the fuse went out on the unit, Called tech line spoke with Chris (7733329103) tech line said that the linear can be repaired by cleaning up and using white touch up, also to replace the door switches and filter board, will need to be a 2 man to bring down the unit; ordrng 1 W10422269 (Filter board) and 1 W10727360 (Switch) and 1 W10269458 (Switch top right) and 1 W10269460 (Bottom switch) and 1 WP8206419 (Top interlock) and 1 WPW10156813 (Bottom interlock), used 1 72017 (White touch up) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78247
S
Job Details: 04/01/2022
"Upon arrival customer stated issue with ice dispenser persisted. Found that the yoke had shredded and came loose from the dispenser motor. Ordering the dispenser motor, yoke, and washer to resolve issue. ; ordrng 1 W10884561 (Dispenser motor) and 1 W10465946 (Washer) and 1 63052A001 (Yoke)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Little Rock, AR 72223
Micheal
Job Details: 04/01/2022
"File number 7733327969. Customer complaint, releases gas before igniting. Replaced right front burner due to slow ignition. Lit burner multiple times and it is within tolerance. Tech line suggested I explain the burner operation to the customer and refer them to customer service."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78232
S
Job Details: 04/01/2022
Upon arrival customer stated that unit made a vibrating noise from the bottom freezer but stopped a few days ago once she unplugged the unit for 10-20 mins. She also stated that she had an issue with the ice maker but with the hard reset the issue was resolved. Advised customer to please take a video and contact the office if the issue arose again.
We serviced a
WHIRLPOOL COMMERCIAL LAUND
Model WTW8127LW0
Near Little Rock, AR 72223
Micheal
Job Details: 04/01/2022
Replaced suspension rods due to out of balance error code. Ran diagnostics and no errors appeared.Tested for leaks and proper operation. Advised on proper load size. Operation normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78230
S
Job Details: 04/01/2022
Upon arrival switched out faulty whatever inlet with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL KITCHEN
Model WDTA50SAKZ0
Near Little Rock, AR 72212
Micheal
Job Details: 04/01/2022
Customer complaint not enough water. Ran diagnostics and no error codes appeared. Contacted tech line 7733325136. Ran unit in wash cycle and 2ash motor did not come on. Have proper voltage to motor. Unit needs W11460945. Customer is going to call Whirlpool Customer Care for possible policy adjustment.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Maumelle, AR 72113
Micheal
Job Details: 04/01/2022
"Customer complaint intermittently won't start, like no power. Checked connections to timer, thermostats, door switch and motor, all tested good. Unit started up when I hit the PTS switch. Ran unit through a 30 minute cycle and could not duplicate problem."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78233
Chris S.
Job Details: 04/01/2022
Replaced thermistor and control board for last tech on the job. Went to test unit worked first time testing it. Before leaving tested one more time and ended up doing exactly what I did before re-ordering thermistor and control board changing out both parts at same time.; ordrng 1 WP8577274 (thermistor) and 1 W11526004 (Control board)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near North Little Rock, AR 72118
Micheal
Job Details: 04/01/2022
"Inspected unit and found no operation. Read voltage to acu 120vac, read voltage to user interface 5.8vdc. Got lid opened so customer could get clothes out. Ordered facia and acu. Facia shows factory back order. ; ordrng 1 W11543994 (Acu) and 1 W11478524 (Facia)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near San Antonio, TX 78255
Drew
Job Details: 04/01/2022
"Upon arrival found the drain pump to be slowly draining the unit. Found the drain hose with the check valve clogged. Ordering drain pump,hose with check valve, and a retainer clip to resolve issues ; ordrng 1 WPW10348269 (drain pump) and 1 WPW10545278 (drain hose) and 1 WPW10503548 (retainer)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Little Rock, AR 72209
Blake D.
Job Details: 04/01/2022
"Inspected unit for not advancing to the next cycle, ran diagnostic found error code f2e1 and f1e2, pre tech sheet test 1 main control tetsed j1-1 j1-2 got 120 voltage, on connector j14-1 j14-4 I was getting 6 dcv to 7.4 dcv instead of 12.7 dcv, pre tech sheet step 8 replace control, after plugging unit back in found I am unable to turn unit off, diagnosed to need control and FIACA ; ordrng 1 W11419171 (Control) and 1 W11478526 (FIACA)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near San Antonio, TX 78261
Jim G.
Job Details: 04/01/2022
Verified drain line was in too deep. There was a long drain error code. Issue appears resolved. Used wire tie to secure drain line. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL LAUNDRY
Model MVW6230RHW2
Near Benton, AR 72019
Blake D.
Job Details: 04/01/2022
"Inspected unit for not turning, ran diagnostic found error code f7e6 and f7e1, test 1 testing control followed steps j2 white and black got 120 voltage, tested dc voltage to hmi got 12 dc checks okay, tested j6-2 j6-6 brown and black got 120 voltage when testing speed, while speed the capacitor came on but hummed and shut off piping f7e1 while in diagnostic, tested capacitor unplugged unit discharged capacitor tested ohems on capacitor got 0 while connector is off the capacitor, with it plugged in I got 8 resistance instead of 20k ohems diagnosed to need capacitor ; ordrng 1 W11395618 (Capacitor)"
We serviced a
SAMSUNG WASHER
Model n/a
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
Was unable to look up parts for the unit customer to call us back once they find a suspension offer to do install for tier 1 labor and service fee if they get the part
We serviced a
WHIRLPOOL RANGE
Model GS563LXSS1
Near Benton, AR 72019
Blake D.
Job Details: 04/01/2022
"Replaced control, control is no longer locked, tested bake unit pre heated to 350, broil comes on, and all the burners work unit operation checks okay"
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAB00
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
Found that the compressor was kicking on and making an odd noise almost like you could hear it leaking pulling about .8A at the top. Overload relay appears to be cracked and condenser fan is very worn compressor is kicking on but not showing any frost pattern whatsoever I believe this unit has a bad compressor and or a leak quote for just the compressor job alone is at $1200 customerTo purchase new unit
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HB5
Near Benton, AR 72015
Blake D.
Job Details: 04/01/2022
"There was a glitch in the system and the part has not arrived, reschedule for Tuesday 04-05-22; ordrng 1 w11247223 (Door)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL00
Near Boerne, TX 78006
Drew
Job Details: 04/01/2022
"Upon arrival found filter to not be on all the way, also found inlet tube to be frozen. Removed ice blockage and fully put in filter. No further issues at this point. Collected service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Hot Springs, AR 71909
Blake D.
Job Details: 04/01/2022
"Inspected unit for ice build up and water in the ice bin, found ice build up in the icemaker floor, removed icemaker found ice ball where the water goes, I also found Styrofoam as well causing the water to stop and freeze over, customer did change refrigerator to 34 made the ice build up more, removed ice build up and styrofoam, tested unit icemaker did a harvest cycle and called for water, no more leaks, unit operation checks okay customer paid labor (47.45) and sc ($109.00), customer paid using check ending in 4374 ($171.31)"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Boerne, TX 78006
Drew
Job Details: 04/01/2022
"Upon arrival found a bad recirculation pump and a moldy drain hose that would block the draining process. Told customer they are responsible for drain hose, as for pump I replaced with new one. Unit began cycling immediately. Waiting till ice began to form to ensure unit was fixed. No further issues at this point"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/01/2022
Called customer customer informed me that they tried to cancel the appointment
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Boerne, TX 78006
Drew
Job Details: 04/01/2022
"Upon arrival called tech line and spoke with Scott received Sr 7733325223. Found a thermal fuse that popped, this is the second time so cleaned the unit and checked air flow. Found the vent hose bending impeding air flow causing the fuse to pop. Used thermal fuse from truck stock to resolve issue. No further issues at this point ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near San Antonio, TX 78207
Garry
Job Details: 04/01/2022
"Customer complaint of dryer taking several cycles to dry clothes. Found dryer to be cycling properly (160F-120F). Exhaust hose between dryer and house vent was clogged and kinked. Cleared hose and ensured that it was not kinked when reinstalled. Job complete, unit is good to go. No further issues at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
Found that the breaker was off to the unit after turning on breaker pulled off kickplate checked voltage and amp draw when motor is running pulling an amp draw of 4.525 when heater is on pulling a maximum amp draw of eight not enough to pop the breakers and it did not pop the breakers on diagnosis customer to monitor for further issues collected service fee with military discount
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near San Antonio, TX 78261
Jim G.
Job Details: 04/01/2022
Replaced dryer kit. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 04/01/2022
Customer stated that washer will fill up and then do nothing afterwards. Got a long Fill or no Fill error code found it should be water valve and control board ordering parts to fix issue.; ordrng 1 W11399433 (Control board) and 1 W11545744 (Lower harness) and 1 W11038689 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78207
Garry
Job Details: 04/01/2022
"Customer complaint of clothes coming out of washer wet at end of cycle and stated machine not spinning properly. Found stripped Basket Hub, worn Cam Assembly & Drive Belt, and was unable to remove Washplate from assembly. Unit will need replacement of entire Basket/Tub/Gearcase assemblies. Ordering 1 Basket Hub(W10528947), 1 Washplate(W10752283), 6 Basket Hub Screws(WP8533953), 1 Retainer(W11385424), 1 Basket Assembly(W10752719), 1 Drain Pump Filter(WPW10215093), 2 Screws for Drain Pump Filter(WP8533928), 1 Outer Tub(W11219115), 1 Gearcase(W11454734), and 1 Cam Assembly(W10721967). Rescheduling Drive Belt(WPW10006384). Please schedule for soonest availability once parts arrive. ; ordrng 1 W10528947 (Basket Hub) and 1 W10752283 (Washplate) and 6 WP8533953 (Screw (Basket Hub))s and 1 W11385424 (Retainer) and 1 W10752719 (Basket Assembly) and 1 WPW10215093 (Drain Pump Filter) and 2 WP8533928 (Screw (Drain Pump Filter))s and 1 W11219115 (Outer Tub) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOCE507ESS09
Near San Antonio, TX 78248
Jim G.
Job Details: 04/01/2022
Found settings needed to be adjusted. Issue resolved. No further issues.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Pleasanton, TX 78064
Daniel
Job Details: 04/01/2022
Returned with parts to replace. Installed new control and oven sensor. Tested unit to bake for 350 degrees. Oven reached temperature without any issues or error codes. Unit back in service.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near San Antonio, TX 78212
S
Job Details: 04/01/2022
Upon arrival contacted tech line and per tech line the unit is deemed working as designed. Advised customer and customer is not happy and says she will contact Whirlpool to figure a solution out. No further issues at this point. Sr-7732972205
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/01/2022
Installed new heater. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78231
Jim G.
Job Details: 04/01/2022
Machine is missing ice guide. ; ordrng 1 WPW10435760 (Ice guide)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near San Antonio, TX 78230
Jim G.
Job Details: 04/01/2022
The part ordered did not include the ice chute door.; ordrng 1 WPW10504458 (Ice chute door)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78264
Daniel
Job Details: 04/01/2022
Customer reported washer not spinning or draining correctly. Customer stated clothes coming out damp. Upon arrival checked for error codes and found none. Ran the unit thorough diagnostic cycle and all components functioning as designed. Called techline and we found that spin was not set on the fastest spin. Techline stated that if spin is not on fastest setting that clothes would not rinse thoroughly. Explained to customer that everything was functioning as it should and that spin needed to be on fastest setting for thorough rinse. Customer stated that the last tech had said 4 parts needed to be replaced and that he would need to replace parts. Checked notes and found nothing about tech ordering parts or stating that unit needed parts. Called supervisor to see if I had missed anything and supervisor stated last tech completed ticket and no parts were ordered. On my end I found no issues. Unit is draining and spinning as needed. Door latch is locking as it should. Unit functioning as designed. Sr 7733328587
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78223
Daniel
Job Details: 04/01/2022
Returned with parts to repair. Installed new fan and fan now kicks on as needed when opening and closing door. Unit will now get proper air circulation throughout the unit. Unit now functioning as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
"Went ahead and troubleshot unit did not make any repairs at the time sent in a quote putting in for approval first. Found the relay which turns the compressor on to be completely destroyed along with the wiring going to it customer proclaims that the icemaker when it does work overfills outside of the bin ordering been thermistor for that issue found out the water level sensor is defaulting to a three minute time fill indicating the water level sensor needs to be changed out also found that the pan is falling apart which could have plastic particles falling into bin. Charge labor conducive with installing seven parts considering a major job. Labor 230, parts 591.38, 124 service fee; rqstng P&A on 1 W10837384 (Pan) and 1 WP2162358 (Cover) and 1 WPW10485962 (Sensor) and 1 W11098401 (Relay) and 1 W11106270 (Overload) and 1 W11123917 (Harness) and 1 WPW10511923 (Bin thermistor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/01/2022
"1220, 7733322732, Found that lights have gone out again replaced just to customer has ability to see whats in the unit today and the lights as per service pointer or back ordered as per service pointer every light needs to be changed out with a new three point LEDs confirm this with tech line as well; ordrng 12 W11484836 (Led)s"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78213
Jim G.
Job Details: 04/01/2022
I verified a clogged vent. Advised customer to update vent. Otherwise issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Boerne, TX 78006
Drew
Job Details: 04/01/2022
"Upon arrival found error code Fae2 indicating a motor issue. Ordering motor but its OOS ; ordrng 1 W11416363 (Motor/sump), O-SMS tckt"
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA1SU
Near Boerne, TX 78015
Douglas H.
Job Details: 04/01/2022
"Customer stated unit making loud high pitch noise. Had a video. Took top off unit to find issue to be blown bearing on breaker assembly. Unit needs new breaker assembly. Verified Evap not scored. Only needs breaker assembly. ; rqstng P&A on 1 A39531-001 (Breaker assembly), states that autho needed"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/01/2022
Last trip found faulty bin thermistor. Replaced bin thermistor to resolve the issue. Unit testing good now. No further issues at this point. Part under 1yr warranty. Sc&labor under 90 day warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/01/2022
Unit not cooling. Found issue to be a ceased compressor. Ordering compressor to resolve the issue. Customer not happy as another company has come out and ordered the part but never returned. Part oos; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/01/2022
"Customer stated unit not cooling properly. Found cause to be frozen over evaporator. Ran diagnostics testing to check unit, finding issue to be a defrosting issue. Found defrost heater not coming on. Also found unit to appear to be stuck in defrost mode even though its not defrosting. Ordering electronic control, ui control, defrost heater and heater harness to resolve the issue. Some parts are psp or oos. Unit is under warranty. Customer provided proof of purchase. ; ordrng 1 W11581973 (Heater harness) and 1 W11546981 (Heater) and 1 W11566851 (Control) and 1 W11518204 (Ui control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/01/2022
Customer stated lower light not working. Found socket shorted out and blew the bulb. Replaced bulb and socket to resolve the issue. No further issues at this point.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model LTE5243DQ2
Near San Antonio, TX 78230
Drew
Job Details: 04/01/2022
"Upon arrival tested fuses and element. Element tested good, thermal fuse tested bad. Also found power supply issue, was only receiving 120 volts not allowing heating element to kick on. Customer was going to have apt complete come out and fix the power supply issue. Rescheduling for Friday as they should be out to fix that issue by then and we can verify unit is running properly. Collected service call, quoted tier 1 labor"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/01/2022
"Customer stated unit wasnt spinning clothes properly. Customer showed what the console is doing. When trying to select any other cycle than quick was the screen blinks and unit chimes, and goes haywire. Checked for stored errors, found f0e2 over suds, f0e1 load detected during clean cycle and f5e2 door lock failure. Ran auto testing to check unit. Unit ran fine in auto testing. Unit needs new console, as its an internal short on the console causing the issue. Ordering console and door lock to resolve the issue . Per sb web unit is still under warranty with allotted 2 month additional on actual goods issue date. ; ordrng 1 W11325569 (Console) and 1 W11316250 (Latch)"