Near Corpus Christi, TX 78413
Adam
Job Details: 12/11/2019
RANGE MAYTAG MER8700DS1 Unit is out of warranty customer has declined any type of service.
Near Corpus Christi, TX 78418
Adam
Job Details: 12/11/2019
REFRIGERATOR JENN-AIR JB36NXFXRE01 Install computer issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
BEVERAGE CENTER WHIRLPOOL WUB50X24HZ00 Customer complaint is a noisy beverage center. Customer let me listen to recording of noise. Finding issue to be the compressor. Called techline and spoke to Andy who stated that if the compressor is running too loud we should replace it. Forgot to get SR number. Ordering a compressor and scheduling return date.; ordrng 1 W10780362 (compressor)
Near Corpus Christi, TX 78418
Adam
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDTE334GPS0 No error codes found but further inspection of unit shows insulation was stuck between door and cabinet of unit keeping unit from ceiling correctly which in turn was allowing water to drip out. Customer opted to leave kick plates and insulation off in order to let insulation dry out before reinstalling. Issue resolved
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/11/2019
ICEMAKER (STANDA KITCHENAID KUID508ESS0 Upon arrival found recirculating pump is bad. Ordered parts. Collected sc. ; ordrng 1 WPW10489122 (RECIRCULATING PUMP )
Near San Antonio, TX 78253
Richard G.
Job Details: 12/11/2019
RANGE WHIRLPOOL WEG750H0HZ0 "Replaced regulator. Flames on the front left and rear right burners are coming on consistently. The remaining three burners are coming on intermittently. Rear left burner has to be lit, turned to low, then back to high to get the entire burner lit. All burners are sporadic with some flames staying lit and others going in and out. Front right burner sometimes only lights on the right side. Called techline and spoke with JK. Advised to order gas supply tubes with orifice holders.; ordrng 1 W10867780 (holder-orf) and 1 W11122530 (holder-orf) and 1 W11122534 (holder-orf) and 1 W11122547 (holder-orf) and 1 W11122548 (bckspl-gls)"
Near Rockport, TX 78382
John L.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Installed components, issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 12/11/2019
DRYER AMANA NED4655EW1 "The appliance wouldn’t power up. Checked voltage at the wall outlet, checks out. Removed back panel, all fuses good., power cord is bad visual burnt marks, old power cord. Advised the customer to replace the power and appliance should work with no issues, also may want to have a licensed electrician check the wall outlet/breaker."
Near San Antonio, TX 78233
S. L.
Job Details: 12/11/2019
WASHER AMANA NFW5800HW0 Removed top panel replaced ACU ran test cycle all functions working now control panel not needed.
Near San Antonio, TX 78239
S. L.
Job Details: 12/11/2019
MW-HOOD COMBO UNKNOWN UMV1160CB7 Unit has F1 E4 error code when starting found lower interlock not lined up removed interlock and adjusted tab reinstalled tested all operations normal advised of survey and paper.
Near Live Oak, TX 78233
Devon F.
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Customer complaint was unit ice maker not making ice and little ice build up in bottom of freezer section replaced ice maker and replaced freezer door seal to resolve issue unit operating as designed.
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer issue is frosting in freezer. Last time out was a no show, but unit needs ice maker and potentially an adapter per the “frost in freezer” service pointer. Called ahead to customer to let him know that I do not have the parts and that I need to reschedule to a day where I have them. Scheduled for Friday, but left office # in v/m in case that day doesn’t work for him. Ordering ice maker and adapter and letting AE know about situation.; ordrng 1 W10864518 (adapter) and 1 W10886931 (icemaker)"
Near , TX 78253
Justin
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer showed me some pictures of ice with lots of dirt on them. Instructed customer to flush the filter out again, if issue occurs again replace the filter. Went over survey with customer and leave behind. No email to add."
Near Castroville, TX 78009
Justin
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS Replaced both control boards and tested to complete. Unit is showing to be good.
Near San Antonio, TX 78259
L
Job Details: 12/11/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replace console ran oven at 400 for 10minutes no other issues. Unit working as design. Job complete.
Near , TX 78253
Justin
Job Details: 12/11/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Calling techline to assist, TJ is assisting. Trace the problem down to L2 in the home wiring. 7726604414."
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW8000BW0 "Due to wear and tear on bearing shaft and tub, removal will be impossible. Will need tub and shaft assembly to repair. ; rqstng P&A on 1 W10381078 (outer tub)"
Near San Antonio, TX 78259
Devon F.
Job Details: 12/11/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display is black replaced control panel to resolve issue unit operating as designed.
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
VENTHOODS WHIRLPOOL UXT5536AAS3 "Issue was a noisy vent hood motor. Replaced motor to resolve issue, unit tested good."
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ Last visit found noisy evaporator fan motor. Swapped out with new motor to resolve noise issue. Unit testing good now. Yes to survey.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW7300XW0 Unit making grinding noise. Found cause to be bad bearing in tub. Quoted 841.36 for P&L. Due to cost of the repair and age of unit customer didn’t want to proceed with repair. Collected Sc.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDTE304DSS0 Replaced all parts. Issue fully resolved. Survey prepped.
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Unit not dispensing water. Found that issue to be filter not installed properly. Upon attempting to educate customer on how to remove and install filter water began to spray through the filter head. Ordering reservoir to resolve the issue. ; ordrng 1 W11346622 (RESERVOIR )
Near Bulverde, TX 78163
Ivan B.
Job Details: 12/11/2019
WASHER MAYTAG MVWB955FW1 Replaced inlet valve. Unit operating properly now no fault codes. Console speaker is not operating. Ordered replacement. Rescheduled.; ordrng 1 W10568405 (SPEAKER ASSY)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Replaced UI and control. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
WARMING DRAWER KITCHENAID KEWD105HSS06 Replaced thermal ID. Issue resolved.
Near San Antonio, TX 78260
L
Job Details: 12/11/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Issue is light bulb no turning on. Found lamp holder to be burned. Not letting bulb operate. Ordering new holder to solve issue. ; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp)"
Near San Antonio, TX 78258
L
Job Details: 12/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HW01 issue is moisture getting inside control panel. Found no moisture inside panel but found UI TO NOT respond well to touch pad. Ordering new console to resolve issue. Told costumer that when boiling water and opening oven door all the vapor from water is getting on UI and appears to be moisture inside console. ; ordrng 1 W11105009 (console)
Near Kerrville, TX 78028
Sherman
Job Details: 12/11/2019
DISHWASHER KITCHEN AID KDFE104HPS0 Found water valve and motor faulty. Changed out. Ran diagnostics on unit. No further issues at this time.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced gasket. Issue resolved.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Upon arrival customer stated this unit didn’t need service anymore. Didn’t collect Sc due to not inspecting unit.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/11/2019
WASHER WHIRLPOOL LAT4916AAE "Customer stated that the unit is functioning until spin. It is also generating A burning smell from the belt system. Ordering new motor to resolve issue. Quoted part price and also collected service call.; ordrng 1 12002353 (motor,2 sp&jumper kt)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/11/2019
WASHER MAYTAG MHW6630HW0 "Customer stated unit wouldn’t spin during regular cycle, also would show lo flo during regular cycle, had to use drain and spin. Found cause of low flow issue to be drain hose installed improperly. Reinstalled drain hose to resolve that issue. Found spin issue to be settings on regular cycle to be off. Educated customer on proper use of unit. No further issues at this point. Collected email for survey and leave behind."
Near San Antonio, TX 78251
Douglas H.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WZF34X16DW04 Last tech found failing compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Unit held vacuum and held charge. Began functioning properly immediately with normal noise. No further issues at this point. Customer declined email.
Near San Antonio, TX 78253
Justin
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG540H0AS0 "Upon arriving at house I smelled gas throughout the house. Turned off gas, instructed customer to contact CPS and get them in to check for where the gas leak is coming from. Will order regulator in the meantime. ; ordrng 1 WPW10602004 (regulator)"
Near San Antonio, TX 78259
L
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG525S0HS1 Costumer issue was oven door not closing do to bad hinge door. Replace hinge brkt support. Door now closing. Replace control board also. Unit now working as design no other issues
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
REFRIGERATOR JENN-AIR JFC2290REM00 Customer complaint is no ice production. Ice maker and control board testing good. Issue believed to be a faulty valve. Ordering a new valve to resolve issue.; ordrng 1 WPW10420083 (valve)
Near San Antonio, TX 78249
Justin
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Valve no in bin, trying to locate which model home it’s in. Called KF to help find it. Waiting 15 minutes then will move onto next appointment. Tested the unit with bypass and the water dispenser worked just fine. Builder will need to put a new filter in the unit."
Near Garden Ridge, TX 78266
Steven G.
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Checked refrigerator found fill tube in door to ice maker keeps freezing up tried to replace fill hose could not get it thru replaced door checked operation unit working properly now
Near San Antonio, TX 78209
Steven G.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE320M0ES0 "Checked range found screws missing and block terminal broken, replaced parts checked operation unit is working normal again"
Near Boerne, TX 78006
Douglas H.
Job Details: 12/11/2019
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 F8e0 lower fan under speed. Error wasn’t present prior to repair. This is a new issue(replaced upper fan last trip). Going to order both fans and replace both.; ordrng 1 WPW10273666 (blower)
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW4816FW2 Tested washer. All test pass in diagnostics. No issues during testing. Unit is working as designed.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Checked temps with more accurate thermometer. WI fared thermometer reveal temps are as the control panel indicated. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Unit not drying properly. Finding issue to be faulty dispenser not letting rinseaid out properly. Ordering dispenser to resolve the issue. Unit is under warranty per closing paper work; ordrng 1 WPW10671905 (deterg disp asm)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/11/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Unit had f7e4 error mismatch boards. Ordering console and electronic control to resolve the issue.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/11/2019
MW-HOOD COMBO WHIRLPOOL WMH53520CS7 Customer complaint is that sometimes the microwave will work and sometimes it won’t. Found the interlock switches to be bad. Replaced interlock switches. Tested to complete. Unit is good to go. No email to add.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
COOKTOP ELECTRIC KITCHEN AID KICU569XBL00 Evaluated unit now that power was confirmed. Determined customer used non ferrous pans. Issue resolved. Steve SR# 7726608807
Near Universal City, TX 78148
S. L.
Job Details: 12/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Removed control panel replaced fuse preheated ran diagnostics all operations normal. Advised of survey and paper.
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
DISHWASHER KITCHEN AID KDTE704DSS0 "Customer complaint was that the dishwasher would not run or drain. Found glass in drain pump impeller. Removed glass, unit tested good. Dishwasher is now washing and draining as intended. Collected service call."
Near Schertz, TX 78108
S. L.
Job Details: 12/11/2019
DRYER MAYTAG MEDX655DW1 "Removed vent found duct makes 90 degree turn to roof found wood chips and lint in duct, measured temps and operation thermostat functions at exhaust on all 3 settings found normal range of temps customer need dryer vent duct cleaned all operations normal advised of potential fire hazard and to get this done asap. Advised of survey and paper"
Near San Antonio, TX 78253
Justin
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW4616FW2 "The bleach department was full of laundry detergent, instructed customer to only put bleach in that area not laundry detergent. Detergent thickens up after a while of leaving it like that. Unit is good to go, went over survey with customer."
Near Kerrville, TX 78028
Sherman
Job Details: 12/11/2019
RANGE WHIRLPOOL SVE47600B Upon arrival unit is locked and fan staying on. Down draft unit. Spoke to Austin. Sr#-7726611673. Control board or oven temp sensor. Sensor tested good. Customer thinks unit is to old to invest that much money in. Yes to survey and leave behind.
Near San Antonio, TX 78253
Justin
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Saw the oven temp fluctuate multiple times from showing good temp ranges to bad ones, adjusted the calibration up to 10 degrees and tested the cycles again and it passed multiple times. If customer calls back in order W10833885 and W11258611. Unit is showing to be good now."
Near Spring Branch, TX 78070
Ivan B.
Job Details: 12/11/2019
REFRIGERATOR KITCHEN AID KRFF507HPS00 Checked refrigerator. Water leaking from inlet. Water hose is in tact no damage no leaks no wetness. Leak is being caused by water valve. Ordered replacement. ; ordrng 1 W10341329 (WATER VALVE)
Near San Antonio, TX 78240
Tommy B.
Job Details: 12/11/2019
WASHER MAYTAG MVWB765FW3 Last visit found faulty user interface. Swapped with new UI to resolve issue. Unit tested good now. Yes to survey.
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Complaint I water leaking. Found water line from filter to reservoir is damaged. Ordering new water line and reservoir. ; ordrng 1 W10279884 (tube-water) and 1 WPW10366790 (reservoir)
Near Kendalia, TX 78027
Douglas H.
Job Details: 12/11/2019
FREEZER WHIRLPOOL WZF56R16DW04 "60 psi high side -30 microns low side .5 amp drawCalling techline due to reoccurring issues. Spoke with David. He stated to run nitrogen pressure test. Then check for leaks if still can’t find leak call back. Ran nitrogen pressure test. Indicated a leak. Still couldn’t locate leak. Calling techline back. Spoke with Butch, he stated dreaming unrepairable. Sr 7726608814"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFC150M0EB3 Customer complaint is that the oven does not heat at all. Unit showing F9 on screen when I arrived (miswired house/miswired range). Checked outlet and terminal block. Getting proper voltages at correct points. Getting proper continuity and voltages at all test points. Customer states unit previously worked and no one has worked on the unit. Ordering control.; ordrng 1 W11122555 (cntrl-elec)
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Called ahead and left a message on first number. Called second number and it was busy. Arrived and the doors were shut explaining that there was a meeting and they were closed. It had a number for Maintenance emergencies, called that number. Explained the situation to the messaging service. Gave her our office number. Called both the numbers again, left message on the first number, second number was busy. (Picture included). Waited 15 minutes, just about to head to the next call and they came outside. Temperature in freezer is 69 degrees F. Temperature in fresh food section is 69 degrees. Electrical outlet is fine. Unit will not go into diagnostics which indicates it will need a new control board. I have ordered the part. Maintenance Manager decided to go ahead and set the appoint, although he preferred contacting his Supplier HD Supply which he asked me to stay and speak with. I did out of a courteously. HD Supply stated that it would be up to Whir
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "I could not find anything in the Tub frame and door assembly that would indicate that the door was not installed incorrectly. The door, tub and countertop were level. It did however, seem like the door to frame brackets should seat more snuggly. The pins are part of the frame of the tub, so nothing could be done about that to lower the door. I did not see any damage on the unit. I called Tech-Line and talked to Dave. He explained that the Tub frame and door assembly would have to be replaced. SR# 7726611628. I called Nik who suggested we try the brackets, which he has found to work in the past. I called the client and explained we would be out there Friday with the brackets. I also noticed that one of the wheels on the balance assembly was chipped, even though it works. I will replace it. I also noticed there was damage to the gasket at the installation brackets. I will replace it.; ordrng 1 8534853 (arm,hinge right) and 1 8534854 (arm,hinge lf) and 1
Near San Antonio, TX 78228
Steven G.
Job Details: 12/11/2019
DRYER MAYTAG MED6630HW0 "Checked dryer ran diagnostics found bad control and thermistor ordered, do not send anyone but me; ordrng 1 8577274 (thermister) and 1 W11170771 (CONTROL )"
Near San Antonio, TX 78247
Devon F.
Job Details: 12/11/2019
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 Duplicate ticket called randy to make sure not missing service for a unit he said no only one appointment today
Near Cibolo, TX 78108
S. L.
Job Details: 12/11/2019
WASHER MAYTAG MVWB835DW0 Removed old suspension rods installed new ones loaded unit with wet clothes put in high spin all operations normal advised of survey and paper.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED72HEDW0 "Checked dryer found drum not sitting on rollers properly making it unable to spin, reseated drum dryer working as designed. Job complete."
Near Cibolo, TX 78108
Shawn W.
Job Details: 12/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Conducted the checks for low fan sped which led to a need to replace the ACU due to the P4- not receiving the 5 VDC. Replaced both ACUs. It was still receiving the same error code which required changing out the UI. Replaced UI went through the general procedures. Worked with the client to reconnect the unit to WiFi. Conducted diagnostics, no errors. Conducted component activation, all loads were doing work. Preheated lower oven to 316 degrees F. Temperatures fine. Preheated upper oven to 275 degrees F. Temperature fine. Fully operational. Job complete."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Replaced faulty evaporator motor. Issue resolved.
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/11/2019
WASHER MAYTAG MVWB300WQ1 "Installed new hinges, hing arms, top, and lid. No issues during testing. Tested to complete."
Near Schertz, TX 78154
Jim G.
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Scott SR# 7726612096Adjusted manually issue resolved. Parts were not needed after all.
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/11/2019
MW-HOOD COMBO WHIRLPOOL WOC75EC7HS00 Last visit found faulty blower fan. Replaced with new part to resolve issue. Unit testing good now.
Near San Antonio, TX 78228
Steven G.
Job Details: 12/11/2019
WASHER MAYTAG MHW6630HW0 "Checked washer ran diagnostics found bad control ordered, send no one but me; ordrng 1 W11329039 (CONTROL )"
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 12/11/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Reseated oven to wall, oven door is bent out ward at corner making not flush. Ordering door and nameplate. ; ordrng 1 W10866265 (glass-door) and 1 W10884775 (nameplate)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/11/2019
WASHER AMANA NTW4516FW2 Checked washer found lid lock faulty. Replaced lid lock latch. Ran diagnostics no error codes. Good wash cycles.Job complete.
Near Spring Branch, TX 78070
Ivan B.
Job Details: 12/11/2019
WASHER MAYTAG MVWB835DW4 Checked washer. Ran diagnostics and unit operated properly. No fault codes. Tested individual functionality and all components tested properly. Unit operating as designed. Customer is elderly blind man. Does not have email.
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE505W0HS1 Checked rang. Kept getting noise when preheating. Techline SR# 7726607492. Issue is a known issue throughout whirlpool on this model. Noise is caused by the bake element holder. Best remedy per tech line is to bend legs on bake element holder to make the even and keep the legs from sliding when the heat expands them. Noise is much less then before at this time. No further issues.
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/11/2019
DRYER AMANA NED4655EW1 Found belt was damaged. Installed new belt. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78209
Steven G.
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDTE254ESS3 "Checked dishwasher found unit leaking lots of water, found crack in pump drain hose replaced hose checked operation unit is working properly now, after pushing dishwasher back into cabinet saw floor was buckled took pictures ; pckd up 1 WPW10545278 (hose-drain)"
Near Shavano Park, TX 78249
Tommy B.
Job Details: 12/11/2019
OVEN ELECTRIC (S WHIRLPOOL KEBS207SSS04 Will need a helper tech to install part. Have created helper ticket.; schdld next appmnt for 12/12 THU !
Near San Antonio, TX 78254
Richard G.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the unit will drain but water will go back into the unit from the drain. Checked drain hose and found that the hose is clogged at the end towards the garbage disposal. Ordering drain hose.; ordrng 1 WPW10545278 (drain hose)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDFE104HWH0 Checked ran 3 diagnostics cycle no error codes found during all 3 test. No water remaining in dishwasher. Unit operating as designed. Job complete.
Near San Antonio, TX 78228
Steven G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Checked refrigerator found bad compressor not pumping correctly ordered; ordrng 1 W10575980 (compressor)
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer issue is frosting in freezer. Last time out was a no show, but unit needs ice maker and potentially an adapter per the “frost in freezer” service pointer. Called ahead to customer to let him know that I do not have the parts and that I need to reschedule to a day where I have them. Scheduled for Friday, but left office # in v/m in case that day doesn’t work for him. Ordering ice maker and adapter and letting AE know about situation.; ordrng 1 W10864518 (adapter) and 1 W10886931 (icemaker)"
Near San Antonio, TX 78248
Tommy B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Customer stated that the unit is not making ice. Removed icemaker to check fill tube and it is unobstructed. Manually tested motor and called for water both of which occurred. Found issue to be the connector to the IM components in the icemaker was not fully inserted. Unit tested good now with no further issues. Yes to survey.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED6620HC1 "Issue was a poor dry and image burned on UI screen. Replaced UI to resolve that issue. Shortened vent hose with customer permission to allow for better ventilation to the outside. Found moisture in vent hose last time, so I believe that to be the culprit for poor dry. Unit testing good."
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW5700XW3 "Checked washer, unit was operating when arrived. Ran diagnostics found water lines swapped, washer was making noise while agitating replaced cam noise went away . Ran cycle with load unit operating as designed job complete.; used 1 W10721967 (CAM) from stock"
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDF130PAHB1 Tested dishwasher. Will not run. Found male part of door latch was bent and not connecting to latch on dishwasher door. Reshaped door latch. Door closing properly. All test pass in diagnostics. No further issues. Tested to complete.
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 12/11/2019
OVEN WHIRLPOOL WFE550S0HZ1 "Inspected for oven door issues found outer trim pulling away due to defect in adhesive,found passive door hinge rubbing when opening/closing door,diagnosed to need door hinges and outer door assembly ; ordrng 1 W11249559 (glass-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Near San Antonio, TX 78255
Colton B.
Job Details: 12/11/2019
WASHER MAYTAG MVWB765FW "Issue is a knocking noise during agitate. Replaced motor, rotor and clutch to resolve issue. Unit testing good, all noises are normal operation."
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/11/2019
DISHWASHER MAYTAG MDB7709AWB2 Tested dishwasher. Will not power on. Good power to board. Will have to order new board. Gave customer quote for part W11202746 is 209. Labor 120. Collected service fee. Customer will call if they want to continue repairs.
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE505W0HZ1 Customer complaint is that broil element will turn off and on. Also complaint that bake is not working properly. Tested oven. Broil element is working properly. Bake element is working properly. Set temp to 300. Temperature average at 300. No issues with unit. Called tech line to verify unit is working as designed. Sr 7726609453.
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDF520PADM6 "Checked dishwasher found lower spray arm not rotating good water flow, replaced motor assembly. Ran cycle spray arm working as designed so as the dishwasher. No error codes found during testing. Job complete."
Near Schertz, TX 78108
S. L.
Job Details: 12/11/2019
WASHER MAYTAG MVWB865GW0 Removed basket replaced drive assembly and clutch reassembled tested no leaks calibrated unit and leveled. All operations normal advised of survey and paper.
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced water valve. Instructed customer to wait 24 hours to see if unit began producing ice again. Left check on kitchen counter. Customer visiting mother will be out for a while. Will retrieve check during tomorrow’s route.
Near Conway, AR 72034
Doug M.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED6620HW0 "Inspected unit for vibrating,found vibration noise coming from blower housing,made several adjustments to housing noise won’t go away,diagnosed to need blower housing,collar,and blower wheel ; ordrng 1 W11310026 (collar) and 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/11/2019
MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 Called customer. States that unit is being replaced by Whirlpool and to cancel appointment.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer stated that the unit is not drying this is for the dishwasher itself. Checked the heater and diagnostics and is functional. Reviewed use and care guide, Rinse aid, and loading practices with a customer. Unit testing good."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced gasket. Issue resolved.
Near Hot Springs, AR 71909
Doug M.
Job Details: 12/11/2019
OVEN JENN-AIR JJW2830DP01 "Replaced blowers,upper oven control,and control panel due to upper fan not running,f2e1 error code,and unit cutting off when both ovens are running tested unit operation checks ok"
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/11/2019
WASHER AMANA NTW4516FW2 "Inspected unit for leak found water leaking from fill valve due to crack in valve, replaced fill valve tested unit operation checks ok"
Near Hot Springs, AR 71901
Doug M.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED4815EW1 "Inspected unit for long dry times,verified unit is working as designed,found plastic vent hose on back of unit and over 8 ft vent run,showed customer proper installation instructions for better dry results,verified normal operation unit checks ok"
Near Helotes, TX 78023
Tommy B.
Job Details: 12/10/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Customer stated that the issue is the lower oven has never been used but glass is damaged. Inspection revealed this to be the case. Ordering new lower oven door glass to resolve issue.; ordrng 1 W10577911 (oven door glass)