Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1568 customer reviews

Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replaced blade and motor evaporator harness for unit, tested to complete."

Near San Antonio, TX 78253
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Spoke with customer , said issues was fixed."

Near Tulip Dam, San Antonio, TX 78253
Colton B.

Colton B.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Customer complaint was that cooling fans run too long, opening door stops baking, clock always wrong and oven is too warm. Calibrated oven so that it now heats to temp. Turned WiFi off to help clock stay correct. Called techline about cooling fans And door opening (SR: 7727415246). Techline said both of those things are normal. Asked customer to get a video of oven turning off durning door opening because I couldn’t replicate it."

Near Canyon View Pass, Helotes, TX 78023
Christian G.

Christian G.

DRYER WHIRLPOOL WED4850BW1 Issue stated by customer: NOT DRYING CLOTHES. Previously found unit miswired. Ordered ACU and wiring harness to resolve issue. Wiring harness sent was wrong style harness(please review pics).; ordrng 1 W10565798 (harness)

Near Texana Dr, San Antonio, TX 78249
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG505M0BS3 Last. Trip found faulty control due to not sending voltage to light socket. Replaced control to resolve the issue. No further issues at this point. Yes to survey and leave behind.

Near Braeburn, Boerne, TX 78015
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 Need bracket and cam door for right side door. ; ordrng 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)

Near Deer Creek E, Pipe Creek, TX 78063
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDF520PADM7 Friction pad on left side broke off. Upon inspection found the right side was about to fall off as well replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Rimrock Rd, Kerrville, TX 78028
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS03 Checked oven found no issues with heating ran diagnostics test no issues. No error codes found during testing or operation. Unit hit target heat after 10 minutes 3 times no issues. Unit held temperature. Job complete.

Near Ayleth Ave, San Antonio, TX 78213
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Checked oven while in diagnostics found lights flickering while switching relay. Ran oven out of diagnostics turned on upper bake element with lights on and all lights flickered. Ordering control boards.; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)

Near Camelback Dr, San Antonio, TX 78209
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED4815EW1 "Removed terminal block replaced terminal block, repaired wires at terminal with kit, found timer not advancing replaced timer tested all operations normal."

Near Converse, TX
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHEN AID KSC24C8EYY02 Checked refrigerator found condensation at middle of doors almost freezing.found freezer not freezing and refrigerator getting warm. Found start device on compressor charred. Spoke to techline they confirmed sealed system issue. Spoke to customer about issue. Customer stated they no longer wanted to continue service. Collected service call fee. Job complete.SR7727415179

Near Montfort Dr, San Antonio, TX 78216
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW1 Installed new lid lock. Tested washer. No issues during testing. Unit is working properly. Tested to complete.

Near E Woodlawn Ave, San Antonio, TX 78212
Douglas H.

Douglas H.

DISHWASHER KITCHENAID KDTM404ESS2 Last trip techline stated to replace the lower spray arm. Pulled old spray arm out and compared the old spray arm and new side by side and the old arm was slightly taller than the new. Replaced spray arm with new to resolve the issue. Unit performing as designed now. Part was just replaced so still covered under part warranty.

Near Sattler Rd, Spring Branch, TX 78070
Colton B.

Colton B.

DRYER WHIRLPOOL WED92HEFW0 Customer complaint was no heat dryer. Found issue to be a bad heating element. Replaced element to resolve issue. Unit tested good.; used 1 WP8544771 (ELEMENT) from stock

Near Catell, Boerne, TX 78006
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint was a intermittent leaking dishwasher. Noticed customer had bowls facing down in the lower rack which could cause the leak. Removed bowls and ran unit, no leaks detected. Raised legs a little to help prevent further leaking as well as explained proper loading to customer."

Near Sage View, , TX 78015
Devon F.

Devon F.

WASHER WHIRLPOOL WTW8500DC5 Customer complaint was unit would not start replaced motor unit still don’t work found lid switch faulty ordering lid switch and clutch to resolve issue.; ordrng 1 W10754448 (clutch) and 1 W10810403 (lid lock assy)

Near Cochise Trail, San Antonio, TX 78260
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL KDTM354ESS3 "Need new dispenser, rinse aid is leaking out from dispenser. ; ordrng 1 W10861000 (detergent dispenser)"

Near Tower Creek, San Antonio, TX 78253
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KSSC48QVS02 "Calling techline per notes and reoccurring issues. Spoke with Rick, he stated based on pressure reads high side around 85 psi and 35 psi on low side and noise of hissing coming from compressor, it’s a restriction could possibly be from bad compressor. Ordering new compressor based on recommendations from tech line; ordrng 1 W10841139 (compressor)"

Near Riverwalk, Boerne, TX 78006
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDT710PAHW1 No model serial number on unit. Called CXC. Will need to verify information with clerk. Will need to put in a tag request once information is verified. Then we can work on u it. Clerk not available at the moment. Will return. ; schdld next appmnt for 3/23 MON !

Near Callaghan Rd, San Antonio, TX 78229
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW8040DW Tested washer. No stored error codes. Ran calibration. Ran diagnostics cycle. No issues during testing. Unit is working properly. Tested to complete.

Near Goliad Rd, San Antonio, TX 78223
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT720PADM2 Complaint of water spilling out onto the floor. Found 2 of the 3 tabs that hold the motor in place not secured properly. Secured those and ran diagnostics testing on unit. Unit not leaking now. No further issues at this point.

Near Hidden Springs, Spring Branch, TX 78070
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4955HW1 Tested washer. F8E1 error code. Good water from valves. Pressure hose is kinked. Fixed pressure hose. Ran washer. No issues during testing. Washer is working properly. Job complete.

Near E Drexel Ave, San Antonio, TX 78210
Christian G.

Christian G.

REFRIGERATOR MAYTAG MFI2570FEW01 Wrong part. Reordering door.; ordrng 1 W10862412 (dor-fip)

Near Arborwood St, San Antonio, TX 78250
Colton B.

Colton B.

DRYER WHIRLPOOL LEQ9508PW1 "Issue was no light in drum and no heat. Replaced thermistor,unit now heats. The socket I received was defective. Getting an OL reading when testing. Customer is fine with no light as long as dryer works. Collected for thermistor fix and labor, marking socket as defective."

Near Two Springs, San Antonio, TX 78255
Colton B.

Colton B.

WASHER MAYTAG MVWB855DC3 "Customer complaint is a sulfur/sewer smell when unit fills. Unit smells fine without water in it and customer uses the afresh pods and keeps washer clean. I let washer fill for 1 minute and the sulfur smell was present. Issue believed to be one of plumbing, not the washer. Called techline (SR: 7727419047) who agreed with my assessment. Customer wanted me to take drum out of washer to see if there was any mildew build up. I explained to her that I was not going to do that because if there was something in the washer it would stink all of the time, not just when the water is filling it. The only variable that changes is the water. Customer stated to just close the ticket and she’ll have Mr. Appliance come look at it."

Near Morning Green, San Antonio, TX 78257
Colton B.

Colton B.

WASHER MAYTAG MVWB835DC3 Issue was a dead UI panel. Replaced console to resolve issue. Unit tested good.

Near Rustling Way, San Antonio, TX 78249
Christian G.

Christian G.

DRYER MAYTAG MEDX655DW1 SAFTEY. Issue stated by customer: Dryer wouldn’t stop running once started. Voltage from wall tests good through plug and terminal black. Found timer running non stopped. Ordering timer and ACU to resolve issue.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10642928 (timer)

Near Shire Country, San Antonio, TX 78254
Douglas H.

Douglas H.

WASHER MAYTAG MVWB765FW3 Unit door slamming after lid install yesterday. Found that I installed the hinges backwards. Fixed hinges to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Honey Bee Ln, Shavano Park, TX 78231
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit having defrost issues with freezer evap. Changed out control. Tested unit. No further issues. Tested to complete.

Near Parnell Ave, San Antonio, TX 78224
Jesus C.

Jesus C.

WASHER MAYTAG MVWX655DW1 Customer no longer needs service.

Near Keats St, San Antonio, TX 78211
Christian G.

Christian G.

WASHER WHIRLPOOL WTW4855HW1 "Issue stated by customer: washer not draining fully. Previously found bad drain pump. Replaced drain pump, recalibrated unit. Unit tests good. Informed customer of survey."

Near Casparis, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: Refrigerator makes loud knocking noise. Previously found diffuser motor running very loudly/grinding. Replaced diffuser assembly. Unit tests good. Informed customer of survey.

Near Aikman Wy, San Antonio, TX 78254
Jesus C.

Jesus C.

WASHER MAYTAG MVWC465HW2 Tested washer. No stored error codes. Ran calibration. Ran diagnostics cycle. No issues during testing. Unit is working properly. Tested to complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDB835DW4 Arrived at customer home customer provided proof of extended warranty from Lowe’s. Unable to work on appliance due being out manufacture warranty. Spoke to customer about about getting proper dispatch from extended warranty. Job complete

Near Clay Loop, San Antonio, TX 78227
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB835DW2 Arrived at customer home customer provided proof of extended warranty from Lowe’s. Unable to work on appliance due being out manufacture warranty. Spoke to customer about about getting proper dispatch from extended warranty. Job complete

Near Clay Loop, San Antonio, TX 78227
Devon F.

Devon F.

WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would make loud noise when washing replaced gearcase and motor to resolve issue unit operating as designed.

Near Friesenhahn Ct, San Antonio, TX 78247
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW560CHW0 "Double checked diagnosis, to find unit functioning properly. Parts weren’t needed. The issue of draining was caused by pet hair clumping and over loading unit. No further issues at this point."

Near Worth Pkwy, San Antonio, TX 78257
Christian G.

Christian G.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Issue stated by customer: control console was glitching. Part provided was under incorrect model. Ordering correct parts to resolve issue.; ordrng 1 W11261165 (cntrl-elec) and 1 W11428578 (console)

Near Pillard Summit, San Antonio, TX 78245
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DC5 Inspection of unit shows error code for off-balance load and stuck UI. Testing of unit shows everything in good working order no strange noises. Calibrated unit and ran verification cycle issue resolved

Near Falfurrias, TX 78355
John L.

John L.

DISHWASHER WHIRLPOOL WDT780SAEM1 "Installed components, tested. Unit no longer leaking. Issue resolved."

Near Scott Cir, Ingleside, TX 78362
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FW3 Replaced gearcase on washer ran diagnostics washer did not spin or agitate ordering stator. Ordering slider and snap to resolve issue.; ordrng 1 W10275082 (slider) and 1 W10447975 (slider) and 1 W10897050 (stator)

Near SW Loop 410, San Antonio, TX 78245
Devon F.

Devon F.

REFRIGERATOR MAYTAG MFI2269DRE01 Customer complaint was unit would not cool properly got wrong part told customer I will be back with another part she needs. rescheduled for Tuesday.; ordrng 1 WPW10312695 (electronic control)

Near Yosemite Dr, San Antonio, TX 78232
Adam H.

Adam H.

DRYER MAYTAG MEDB850YW0 Inspection of unit shows multiple week points in support rollers drive belt and idler pulley. Advise customer of rough estimation of park cost and installation but customer has declined any further service. Unit is out of warranty and customer was charged diagnostic fee. Advise customer that she has 90 days before visit and diagnostics expire. We need to replace idler pulley drive belt support rollers and rings to resolve this issue

Near W Miller St, Falfurrias, TX 78355
Christian G.

Christian G.

WASHER MAYTAG n/a Issue stated: washer had drain issues. Found washer constantly draining/not stopping. Ordering drain pump and cotrolto resolve issue.; ordrng 1 W11093097 (cntrl-elec) and 1 WPW10581874 (pump-water)

Near Bandera Rd, San Antonio, TX 78254
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, found icemaker no longer functioning. Will need to replace icemaker and harness to resolve this issue.; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)"

Near Ballad Tree Dr, Corpus Christi, TX 78410
John L.

John L.

REFRIGERATOR MAYTAG MBF2258FEZ03 "Installed components, unit is running normally. Explained to customer to keep an eye on unit, and if unit starts to do what it was doing. To give a call back."

Near Belk Ln, Robstown, TX 78380
Adam H.

Adam H.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Install components tested unit issue resolved

Near Denali Dr, Corpus Christi, TX 78414
Adam H.

Adam H.

WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code for lid not open between cycles. Customer complained of violent shaking during spin cycle. Unit is very level and sturdy in position will make it through a complete wash cycle but as soon as RPMs start to ramp up on spin unit will shake violently. Replace gear case suspension and tub to resolve issue. Customer is extremely upset with product. Customer states unit has been in their home for less than a month and Will be contacting retailer for refund/exchange. Replace listed components above to resolve issue.; rqstng P&A on 1 W10006491 (gearcase) and 1 W10447979 (rotor) and 1 W10821990 (agitator) and 1 W11033800 (suspension) and 1 W11208267 (basket)

Near Co Rd 145, Alice, TX 78332
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, ran diagnostics. Tested damper, no function to damper. Checked for power output from control board, board not suppling damper with 115v need to function. Will need to replace board to resolve.; ordrng 1 W11161172 (cntrl-elec)"

Near Kangaroo Ct, Corpus Christi, TX 78414
John L.

John L.

WASHER MAYTAG MHW4200BW1 "Inspected unit, bellow growing mold. Customer would like to have it replaced.; ordrng 1 W10340443 (bellow)"

Near Porpoise Dr, Aransas Pass, TX 78336
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDF330PAHS3 Inspection of unit shows error code for 8-2 and 8-3. Replace drain pump and control to resolve issue; ordrng 1 W10724439 (pump-drain) and 1 W10919360 (cntrl-elec)

Near W Shaeffer Ave, San Diego, TX 78384
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Ran diagnostics on unit, tested compressor for function. Compressor would not turn on, placed different start device to try and get compressor to run, start device working but compressor still will not turn over and run. Compressor temperature quickly got extremely hot. Compressor may have seized and locked up. Will need to order and replace compressor to resolve this issue.; ordrng 1 W10879296 (compressor)"

Near Sea Horse Ave, Corpus Christi, TX 78418
John L.

John L.

DRYER MAYTAG MED6000XW0 "Inspected unit, found issue with roller shafts. Shafts no longer shoot and causing vibration. Replace to resolve.; ordrng 2 W10359272 (support roller shaft)s"

Near Porpoise Dr, Aransas Pass, TX 78336
John L.

John L.

DISHWASHER WHIRLPOOL WDT710PAHB1 "Placed unit into diagnostics and received three codes F6E4 stuck float switch F7E1 no heat and F5E1 stuck door. During diagnostics test, unit remained in drain mode and would not dispense water. Ran unit in a normal cycle and was able to get water, issue with control. Heater on unit does not come on as well during cycle. Ran diagnostics again, still getting same codes, unit is now getting through diagnostics. Heater is coming on. Replace control board to resolve this.; ordrng 1 W10913611 (cntrl-elec)"

Near Eagle Dr, Corpus Christi, TX 78413
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Customer stating to have Lowe’s extended warranty,informed customer he would have to call Lowe’s extended warranty for proper dispatch"

Near Williams Cutoff Rd, Bismarck, AR 71929
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE770H0FZ2 Found that the right rear burner lost continuity. Needs burner. ; ordrng 1 8273994 (surface element)

Near Mowles Rd, Salem, VA 24153
Uriah B.

Uriah B.

RANGE KITCHENAID KSEB900ESS2 "Right front burner is not lighting properly, needs right front burner element. Stuck button serif continues to remain after reset and check of harness. ; ordrng 1 W10920246 (panl-cntrl) and 1 W11128223 (display) and 1 WPW10251108 (elmnt-surf)"

Near Montclair Dr, Roanoke, VA 24019
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED49STBW1 "Timer not progressing. Needs timer. Door gasket torn, needs gasket.; ordrng 1 W10634750 (timer) and 1 W10906683 (seal-door)"

Near Glade Creek Rd, Roanoke, VA 24012
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Inspected unit for not making ice,tested icemaker,jumped t-h icemaker did not cycle,did not have 120v at l-n,jumped l-v fill valve did not turn on,tested water dispenser no water coming out,did not have 120v to fill valve from main control,diagnosed to need main control,icemaker and fill valve; rqstng P&A on 1 W10882923 (icemaker) and 1 W11035835 (cntrl-elec) and 1 WPW10349187 (valve)"

Near Hickory St, Benton, AR 72015
Doug M.

Doug M.

DRYER KITCHENAID MEDB850WQO "Wrong part ordered,have part at office; schdld next appmnt for 3/30 MON !"

Near Midway Rd, Malvern, AR 72104
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW Tested washer. Not spinning in manual test. Found cam is damaged. Replaced cam assembly. Unit is now spinning. No issues during testing. Tested to complete. ; used 1 W10721967 (CAM) from stock

Near Interstate 35 Access Rd, San Antonio, TX 78224
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed broken ice bin replaced removed filter and rear panel replaced 2 way valve and water tube. Reassembled tested no leaks all operations normal.

Near Sunshine Summit, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Found light in cavity not working found upper secondary door switch burnt replaced with truck stock tested all operations normal.; used 1 W10727360 (SWITCH) from stock

Near Rosalina Loop, Converse, TX 78109
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4655JW0 Replaced control board and lower harness. Ran diagnostics no issues. No error codes found during testing or operation. Job complete.

Near S Laredo St, San Antonio, TX 78204
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDT710PAHB0 Replaced control board and pump and motor ran diagnostics test no issues. No error codes found during testing or operation. Job complete.

Near Larkwood Dr, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRFF305ESS03 "Checked refrigerator found freezer door gasket not sealing properly allowing warm air to refrigerator. Defrosted, adjusted gasket no issues sealing. Job complete."

Near Tuttle Rd, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Checked refrigerator found frost build up at return holes dripping water into refrigerator section. Defrosted ice readjusted gasket no further errors found. job complete

Near W Mulberry Ave, San Antonio, TX 78201
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT148FZDW00 Complaint is that unit is not cooling. Tested unit. Found ice buildup on evap near capillary tube. No frost pattern on evap. Called SG. Unit having sealed system issues. Ordering new evap and drier. ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)

Near Azul Blvd, San Antonio, TX 78211
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KUDF204EPA00 Unit fridge door popping open after being closed. Found cause to be shipping foam still in place on bottom of fridge door. Removed foam to resolve the issue. Advised to have installer to level unit and see about pushing in the hole further. No further issues at this point.

Near Vanity Hill, San Antonio, TX 78256
Christian G.

Christian G.

RANGE WHIRLPOOL WFE550S0HZ0 Issue stated stated by customer: oven was set to preheat and had immediately jumped to 400degrees the. Shut off and that it had also started on its own at one point. Found stored error code F3E0 pointing to bad sensor. Replaced sensor and cleared error code. Heated oven to 350. Unit tests good. Informed customer of survey.

Near Silver Mist Way, San Antonio, TX 78254
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Checked refrigerator found drain pan was cracked, replaced drain pan checked unit ok."

Near Hallies Garden, Saint Hedwig, TX 78152
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced damper control air flow is good in refrigerator. Customer stated freezer door did not open. Found ice build up at door spoke to customer about defrosting refrigerator. Will return Friday to inspect issue.; schdld next appmnt for 3/20 FRI 8-10

Near Fargo Ave, San Antonio, TX 78220
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL LTE5243DQ3 "Checked dryer found thermal fuse blown replaced with truck stock. Also found door switch broken always thinking door is closed. Ordering door switch. Collected service call fee and thermal fuse cost.remaining balance of 115.94.; ordrng 1 WP3406108 (switch-dor), used 1 WP3392519 (FUSE) from stock"

Near Rosemary Ave, San Antonio, TX 78209
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Checked refrigerator found freezer door not sealing, adjusted door and found low water pressure found main line to refrigerator kinked adjusted hose now have good water flow, unit is working normal now"

Near W Wright Blvd, Universal City, TX 78148
Devon F.

Devon F.

REFRIGERATOR AMANA ASI2575GRW01 customer complaint was unit UI panel wouldn’t light up when press dispenser told customer I don’t think this unit has this feature she said THEY told her it did and I didn’t know what I’m talking about so I called tech line she said she can get to them faster then I can and also said she wants unit replaced called tech line to verify unit even has this feature they said no 7727405931 tried to get customer to sign she refused and told me to leave

Near Pinetree Ln, San Antonio, TX 78232
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator door found door missing washer ordering new Asher to resolve issue.; ordrng 1 487576 (WASHER)

Near Hoefgen Ave, San Antonio, TX 78205
Colton B.

Colton B.

DISHWASHER SAMSUNG DW80M2020US Issue was a loud vent fan motor and leaking from right corner of door. Replaced vent motor and vent assembly. Also readjusted door which solved leak issue. Unit tested good.

Near Doeskin Dr, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue was that left side pantry door didn’t always close. Replaleft hand rail on pantry door. Ordered wrong part for right hand rail. Pantry door is closing well now though. Unit is good to go.

Near Cactus Cliff, San Antonio, TX 78258
Steven G.

Steven G.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived at home did not have part.; saved tckt

Near Kothmann Rd, La Vernia, TX 78121
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF323TEDBSR/AA "ESTIMATE ONLY! Unit left door not closing properly, found that issue to be unit not leveled properly. Leveled unit to fix door issue. Also both ice makers not working. Found upper ice maker stalling and lower ice maker stalled. Quoted 424.95 for P&L (labor 160) for both ice makers. Customer wants to think about the repair. Collected Sc. ; rqstng P&A on 1 DA97-07603B (LOWER ICE MAKER) and 1 DA97-13718C (ICE MAKER)"

Near Spring Valley Dr, Boerne, TX 78006
Devon F.

Devon F.

BEVERAGE CENTER KITCHENAID KUBL204ESB00 Customer complaint was unit would make noise found plastic rubbing against the compressor fan removed plastic unit is operating as designed.

Near Luz del Faro, San Antonio, TX 78261
Jim G.

Jim G.

RANGE WHIRLPOOL WFE550S0HZ1 Right cooktop harness was over burn. May have been damaged. Replacing part as a precaution. ; ordrng 1 W11134845 (harns-wire)

Near Evans Rd, San Antonio, TX 78258
Colton B.

Colton B.

WASHER MAYTAG MVWB765FW3 Issue was no hot water on sanitize cycle. Replaced control board and valve. Unit testing good.

Near Bluff Hollow, San Antonio, TX 78216
Colton B.

Colton B.

DRYER WHIRLPOOL WED6620HC1 Issue is a noisy dryer. Unit is still noisy. Order all moving parts and parts that make noise to resolve issue. ; ordrng 1 4392067 (dryer repair kit) and 1 W11086656 (motor-drve) and 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)

Near Via Aragon, San Antonio, TX 78257
Richard G.

Richard G.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer complaint is that the heat from the oven heats up the control panel and they are unable to turn off the oven. The oven will then change temperatures on its own. Customer has to unplug the unit and let it cool down before powering it back on. Entered diagnostics and found error code F6E4 UI to control state status. Called techline and spoke with Andy. Says not to replace the control board but do replace the UI. Replaced the UI. Tested out unit. Operating as designed. Unit is good to go. Spoke with customer about survey.

Near Ares Way, San Antonio, TX 78245
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced harness and console, tested on bake and broil no heating. Will need to order thermostat fix (TOD) for unit. ; ordrng 1 WP4449751 (thrmst-fix)"

Near Big Bend Path, , TX
Steven G.

Steven G.

DISHWASHER WHIRLPOOL WDF520PADM7 "Checked dishwasher found water sitting in bottom of tub ran diagnostics everything checks ok, found drain hose not looped in cabinet, adjusted drain hose and tied unit checks ok."

Near W Wright Blvd, Universal City, TX 78148
Douglas H.

Douglas H.

VENT HOOD WHIRLPOOL UXT5230BDS1 Upon arrival customer stated fan not coming on. Upon testing unit functioning properly. No further issues at this point. Yes to survey and leave behind.

Near Hays Hill, San Antonio, TX 78256
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Tested unit. Freezer is cooling. Fresh food is warm. Found warm air return are frozen. Evap fan is not running. Good power to fan. Replaced bad evap fan. Tested unit. Fan motor is running. Cleared air returns. Food airflow to fresh food section. Unit is working properly. Job complete.

Near W Houston St, San Antonio, TX 78207
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8500DC5 Swapped out the clutch to resolve spin issues. Ran calibration and automatic test cycles and unit passed all functions. No further issues at this time.

Near Ranch Rd 473, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW4 Found F5 E4 error code checked lid lock function per tech sheet no issues when testing but still not able to consistently use unit even when opening and shutting lid called trade partners for further authorization spoke to Nancy she gave authorization number mpdynpdapl1 MPDYNPDAPL1 for repair ordered main control and lid lock assembly. Rescheduling 3/23.; ordrng 1 W10810403 (lid lock assy) and 1 W11170706 (CONTROL )

Near Walt Schirra St, San Antonio, TX 78219
Christian G.

Christian G.

RANGE JENN-AIR JDRP548HL00 Inner Door liner wrong color and design. Reordering; ordrng 1 W11318831 (frame-glas)

Near Wildcat Canyon Trail, San Antonio, TX 78023
Jesus C.

Jesus C.

DISHWASHER KITCHEN AID KDTM354DSS4 Installed ne sump assembly. Tested dishwasher. Good water through pump. Unit is working properly. No issues during testing. Collected payment for parts and labor. Job complete.

Near W Russell Pl, San Antonio, TX 78212
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "1845 customer stated that the unit is blacking out during operation. Found this to be a faulty console. Ordering parts to resolve issue. Parts in office, will pick up today and replace.; ordrng 1 W11351998 (CONSOLE )"

Near Woods of Boerne Blvd, Boerne, TX 78006
Jesus C.

Jesus C.

REFRIGERATOR MAYTAG MFI2570FEZ07 Unit was loosing power to UI intermittently. Called techline. Might be caused by evap fan shorting. Replaced fan motor. Tested unit. No issues during testing. Job complete.

Near Ardmore St, San Antonio, TX 78237
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint is that the mw is sparking when using the upper rack. Found burn marks and bare metal near supports. Supports are also burned. Ordering supports, will touch up bare spots.; ordrng 2 W10840759 (support)s and 1 W10840794 (support) and 1 W10840795 (support)"

Near Polydora, San Antonio, TX 78245
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that lid will not lock. Tested washer. F5E2 error code. Found bad latch. Replaced latch. No issues during testing. Job complete.

Near Tallahasse Dr, San Antonio, TX 78227
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Ice maker auger not responding ordering solenoid and motor. ; ordrng 1 W11310391 ( ICE AUGER MOTOR) and 1 WP2152713 (solenoid)

Near Evans Rd, San Antonio, TX 78258
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH31017FB0 Discussed service call fee with customer. She has decided to replace the unit rather than have it repaired.

Near Almond Field Dr, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed new door and hinges found gap still present in FC door called tech kine spoke to Chris SR 7727408888 he advised me that only other issue could be rear right needs to be shimmed and that this is binding cabinet customer needs to get with RV dealer to have this corrected.

Near Interstate 35 N, Schertz, TX 78154
Steven G.

Steven G.

RANGE MAYTAG MGR6600FZ1 Checked range found bottom drawer bowed replaced panel checked operation unit working normal now

Near El Sonteo St, San Antonio, TX 78233
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Checked oven found clock not keeping time, replaced control checked operation unit working normal now"

Near Tarrant Hill, Schertz, TX 78108
Steven G.

Steven G.

WASHER MAYTAG MVWC565FW1 "Checked washer found sheet stuck under agitator, removed sheet and replaced agitator checked operation unit is working normal now"

Near Hoeneke Dr, San Antonio, TX 78219
Christian G.

Christian G.

WASHER WHIRLPOOL WTW8500DC "Issue stated by customer: washer console not operating properly, not responding to touch. Replaced console from pre-ID. Unit tests good. Informed customer of survey."

Near Clydesdale Trail, San Antonio, TX 78254
Colton B.

Colton B.

WASHER MAYTAG MVWB835DW Issue was a broken washer lid. Replaced lid to resolve issue.

Near Orsinger Hill, San Antonio, TX 78230
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRSC503ESS00 "Issue was no light in freezer section. Replaced lights, unit tested good. Collected for P&L."

Near Jade Trail, San Antonio, TX 78249
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DW1 "F3E2, F9E2, F7E0, F0E3, stored in unit. Unit needs water valve, and gear case. Customer does not want to go forward with repair. Collected both appliance service calls on other ticket."

Near Co Rd 5722, Castroville, TX 78009
Devon F.

Devon F.

MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 Customer complaint was unit leaking display would be all black ordering new UI panel part is PSP so told customer it will take a couple weeks and I showed showed customer a temporary fix til I come back with the correction she very happy; ordrng 1 W11428588 (CONSOLE)

Near Aloe Vera, San Antonio, TX 78261
Christian G.

Christian G.

RANGE WHIRLPOOL KDRS483VSS03 "Issue stated: console and kickplate were damaged. Please see pics, vacant house. Replaced console and kickplate. Unit good."

Near Canyon View Pass, Helotes, TX 78023
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: console/display not responding to controls. Previously restarted unit to temporarily resolve issue. Replaced control to fully resolve issue. Unit tests good. Informed customer of survey.

Near Shadow Canyon Dr, Helotes, TX 78023
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KRFC704FPS00 customer complaint was unit would not make ice called tech again they suggested replacing ice maker hey think the ice maker that’s in unit might be wrong model 7727064839 ordering new ice maker to resolve issue.; ordrng 1 W10908391 (icemaker)

Near Forest Waters Cir, Garden Ridge, TX 78266
Justin  R.

Justin R.

DRYER WHIRLPOOL WED4815EW1 "Timer on dryer is not working, will need to be replaced. Customer does not want to forward with repair. Charging for 2 appliance service call. 178.61 collected"

Near Co Rd 5722, Castroville, TX 78009
Douglas H.

Douglas H.

WASHER MAYTAG MVWB855DC2 Unit not powering on. Found F6e2 communication error. CRP the parts. Ordering electronic control and UI to resolve the issue. Quoted 105 plus tax for labor. Customer wants to proceed with repair. Collected Sc ; ordrng 1 W11112662 (console) and 1 W11112664 (cntrl-elec)

Near Pomona Park, San Antonio, TX 78249
Tommy B.

Tommy B.

OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Last visit found a faulty door hinge and cosmetic damage to the trim at the bottom of the oven. Replaced both parts to resolve issues and unit is testing good now. No further issues at this time. Yes to survey.

Near Pinnacle Club Dr, Kerrville, TX 78028
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB765FW3 Found F8E1 error code tested inlet valve found valve stuck closed replaced valve tested no leaks ran calibration and test cycle all operations normal.

Near Torrey Pines, Cibolo, TX 78108
Jim G.

Jim G.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Verified locked screen. Entered diagnostics mode and factory reset. Issue resolved.

Near Laurel Pass, San Antonio, TX 78260
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 Checked oven found touchpad beeps but nothing happens ordered parts; ordrng 1 W11040197 (CONTROL ) and 1 W11105017 (TOUCH PAD )

Near Copper Dawn, Converse, TX 78109
Justin  R.

Justin R.

DRYER WHIRLPOOL WED5620HW1 "Unit is not in area for repair, not able to locate unit. Will close out job."

Near W Loop 1604 N, San Antonio, TX 78253
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump assembly. Issues resolved.

Near Circle Oak Dr, Bulverde, TX 78163
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRT348FMES00 Complaint is that the freezer section is not freezing. It’s around r0 degrees. Ordering control and thermistor.; ordrng 1 W11085365 (cntrl-elec) and 1 WPW10384183 (thermistor)

Near Ingram Rd, San Antonio, TX 78245
Tommy B.

Tommy B.

DRYER MAYTAG MEDB765FW0 Customer stated the issue is the unit is counting down too fast. Unit is operating normally in testing. Diagnostics revealed UI stuck button error. Discussed use and care and proper loading techniques with customer.

Near Prescott St, Kerrville, TX 78028
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Last trip found faulty UI not allowing unit to go into defrost. Replaced UI to resolve the issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Victory Row, San Antonio, TX 78254
Jim G.

Jim G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Verified the serial number was not correct. Ordered wrong part. Or wrong part was sent. Reordering part. ; ordrng 1 W11296171 (console)

Near Recanto, San Antonio, TX 78260
Douglas H.

Douglas H.

WASHER MAYTAG MVWB765FW3 Unit not locking. Found cause due to be to broken lid. Replaced lid to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Honey Bee Ln, Shavano Park, TX 78231
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint was unit would not cool replaced starter switch, starter stopped clicking and unit begins to cool unit is operating as designed."

Near Birkdale Dr, Cibolo, TX 78108
Ezequiel V.

Ezequiel V.

REFRIGERATOR MAYTAG MFI2266AES Replaced reservoir due to vibration noise. Ran water through refrigerator no issues. Job complete. Collected remaining balance.

Near W Mistletoe Ave, San Antonio, TX 78201
Devon F.

Devon F.

WASHER MAYTAG MHW5630HW0 Customer complaint was unit would get LF error code replaced inlet valves to resolve issue unit operating as designed.

Near Covered Bridge, Schertz, TX 78154
Richard G.

Richard G.

WASHER WHIRLPOOL WETLV27HW0 Broken lid lock. Ordering new lid lock.; ordrng 1 W11176112 (latch)

Near Ingram Rd, San Antonio, TX 78245
Justin  R.

Justin R.

RANGE MAYTAG MER6600FZ2 Found wire harness burnt need to replace. ; ordrng 1 W11134676 (harns-wire)

Near Girth Ln, San Antonio, TX 78254
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Freezer is not draining properly, has water condensation inside fridge and ice build up in freezer section. Need to order thermistor and thaw out drain line. ; ordrng 1 WPW10383615 (thermistor)"

Near Old Tezel Rd, San Antonio, TX 78250
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced light module in refrigerator section. No issues after replacement . No errors found during testing or operation. Job complete.

Near San Simeon Dr, San Antonio, TX 78228
Jim G.

Jim G.

REFRIGERATOR JENN-AIR JFFCC72EHL01 "Customer has indicated that she reported this issue well within the 30 day cosmetic warranty. I have ordered parts verified with JennAire Auth code # = JPE3600APL1Please contact when part is available. ; ordrng 1 W11254959 (DOOR-FIP) and 1 W11262313 (panel-ui), states that autho needed"

Near Monteverde Way, San Antonio, TX 78261
Douglas H.

Douglas H.

WASHER WHIRLPOOL LAT9416AAQ Unit doesn’t turn water off while being used. Finding issue to be faulty pressure switch. Quoted 222.29 for P&L. Customer wants to proceed with repair. Customer also asked for me to order a second switch as the unit age is getting up there and is afraid they will stop making parts. Quoted 325.51 for both parts and labor. Collected Sc for this unit and for second appliance on this ticket. ; ordrng 2 WP22001656 (switch-wl)s

Near Wisteria Dr, San Antonio, TX 78213
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Customer complaint is that the unit is not cooling. Found refrigerator compartment and freezer compartment not cooling well. Food in freezer section is soft. Customer does not want the unit repaired, she wants a new refrigerator. Called techline and spoke with Austin. Documented all issues the refrigerator has been having since 2017. Suggests customer contact customer service and reference file number 7727408709."

Near Fox Meadow Dr, San Antonio, TX 78251
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW7000DW1 "Unit showing f5e1 lid open when start button hit, f5e4 lid not open between cycles and f0e5 off balance load. Finding unit is functioning as designed. This is all due to user error. No further issues at this point"

Near Texana Dr, San Antonio, TX 78249
Christian G.

Christian G.

WASHER WHIRLPOOL WFW85HEFC1 "Issue stated by customer: washer displaying suds code and not draining right. Found F9E1, F3E1 stored in unit. Ran unit through diagnostic test. Unit completed test no issues. Found excess soap in detergent housing and on front face of washer. Ordering dispenser housing and tub seal to help resolve issue.; ordrng 1 W10575334 (disp.drawer assy) and 1 W11106747 (bellow) and 1 W11218344 (clamp)"

Near Cordes Jct, Helotes, TX 78023
Richard G.

Richard G.

THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Replaced control. No change to issue. Called techline, spoke to Scott. Tested out connections on control and all readings are correct. verified actuator is moving during spin and agitate tests but unit will not progress past that point. Reordering drive motor, wiring harness, and capacitor.; ordrng 1 W10890624 (motor-drve) and 1 W11028053 (harns-wire) and 1 W11158830 (capacitor) and 1 W11417071 (HARNESS)"

Near Ingram Rd, San Antonio, TX 78245
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Replaced main control, unit had a small scratch on console so I added some touch up paint I had in my bag. Tested to complete."

Near Phantom Field, San Antonio, TX 78253
Tommy B.

Tommy B.

WASHER SAMSUNG WA48H7400AW Customer did not wish to have unit diagnosed. Will call back if they wish to repair it.

Near Prescott St, Kerrville, TX 78028
Tommy B.

Tommy B.

WASHER MAYTAG MVWC465HW2 Customer stated that the unit is out of balance and needs to be leveled. LevelEd unit to resolve issues. Ran manual spin at high speed to test unit for balancing problems. No further issues at this time.

Near Water St, Kerrville, TX 78028
Richard G.

Richard G.

WASHER MAYTAG MVWC465HW2 "Leak detection sheet shows water leaking around front right of the unit. Was unable to locate source of the leak. Ran unit through bulky items cycle and called techline. No obvious leaks, but is possible water is going through the tub ring or filling too much. Ordering valves, control, and tub ring. Called techline and spoke with Bruce. Says all we can do is keep searching for the point of the leak.; ordrng 1 W11043544 (ring-tub) and 1 W11210459 (valve) and 1 W11249158 (cntrl-elec)"

Near Carmona, Helotes, TX 78023
Douglas H.

Douglas H.

DRYER GE DDE5300BBLAD Maintenance check on unit. Reference 69597 for Sc payment

Near Wisteria Dr, San Antonio, TX 78213
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS586FLDM01 Customer having low ice production. Ice maker is working. Will need to replace control. ; rqstng P&A on 1 W11035839 (cntrl-elec)

Near Wisdom Rd, Atascosa, TX 78002
Jesus C.

Jesus C.

DISHWASHER KITCHEN AID KDTM354DSS4 Installed ne sump assembly. Tested dishwasher. Good water through pump. Unit is working properly. No issues during testing. Collected payment for parts and labor. Job complete.

Near W Russell Pl, San Antonio, TX 78212
Christian G.

Christian G.

DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: detergent door not closing. Found door had broken at clip. Ordering parts to resolve issue.; ordrng 1 W10861000 (detergent dispenser) and 2 WP302868 (screw)s

Near Palatine Hill, San Antonio, TX 78253
John L.

John L.

FREEZER WHIRLPOOL WZF34X20DW01 "Installed components, issue resolved."

Near Frio Dr, Portland, TX 78374
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: refrigerator had gotten to 50degrees. Freezer section was still cold. Found evap motor running loudly and grinding. Pulled open freezer section and found coils all frosted over. Cleared ice. Vents at fridge were clear of obstruction. Ordering fan/evap wiring harness, thermistor and diffuser assembly.; ordrng 1 W10316760 (thermistor) and 1 W11229010 (HARNESS-WIRE) and 1 W11236851 (diffuser)"

Near Tulip Dam, San Antonio, TX 78253
John L.

John L.

DISHWASHER AMANA ADB1400AGB1 "Ran diagnostics, no codes recorded. As unit went through test cycle, found suds formed during wash. Contacted Techline and spoke with Adrien explained issues customer is having with unit and finding. Techline suggests sudsing cause is from detergent and rinse aid, and drying could be from hot water taking to long to enter tub and temp to low to dry. SR#7727405869"

Near Eighteenth St, Rockport, TX 78382
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Install components tested unit issue resolved

Near Co Rd 425, Premont, TX 78375
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed valve, issue resolved."

Near E Pecan St, Taft, TX 78390
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED4815EW1 "Called Safety spoke to LaShonda she gave me authorization WPECV00WPL1 removed rear panel L1 wire burnt up and neutral wire at terminal block, needs new terminal block and wire harness rear panel burnt as well rescheduling 3/23.; ordrng 1 W10704067 (harns-wire) and 1 W11298298 (PLATE)"

Near W Schaefer Rd, Cibolo, TX 78108
Colton B.

Colton B.

RANGE WHIRLPOOL WFG320M0BS3 Issue is a broken non on stove. The metal stem on the valve is also bent. Ordering a new knob and valve to resolve issues. ; ordrng 1 W10814916 (valve-brnr) and 1 WPW10339442 (knob)

Near Walking Gait Dr, San Antonio, TX 78240
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG97US6DS00 Need conversion kit for unit. Front and back left side burners not adjusting correctly. Collecting 113.66 for service call. ; ordrng 1 W10676661 (spud-orfce)

Near Santa Anna Way, San Antonio, TX 78253
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "1845 customer stated that the unit is blacking out during operation. Found this to be a faulty console. Ordering parts to resolve issue. Parts in office, will pick up today and replace.; ordrng 1 W11351998 (CONSOLE )"

Near Woods of Boerne Blvd, Boerne, TX 78006
Michael R.

Michael R.

WASHER WHIRLPOOL WTW7300DW0 "Called customer enroute at 10:19 AM, no answer, left vm, arrived at the location , no vehicle in the driveway, called customer again 10:28 AM, went to vm, knocked on the door several times, noh, lights are on in the house. Called again at 10:30 AM, went straight to vm. Waited 10 minutes, Husband called and I advised him of the service fee, decided not to go through with it"

Near E Locust Ave, Victoria, TX 77901
John L.

John L.

DISHWASHER WHIRLPOOL WDF330PAHS1 "Ran diagnostics, got a code 4-3 motor not function. Tested motor, motor getting voltage but will not turn. Replace motor to resolve this issue.; ordrng 1 W10723295 (sensor) and 1 W10837401 (pump&motor)"

Near Northshore Blvd, Portland, TX 78374
Adam H.

Adam H.

DRYER WHIRLPOOL WED4950HW0 Inspection of unit shows dryer in excellent working condition. Temperatures are good and consistent voltage is correct. Customer has concern with Burt/scorch marks on back of dryer and burning smell. Advise customer that scorch/burn marks on back of dryer as a normal wear and tear issue and it will occur on almost all dryers because heat is entering the unit at that point. Customer also states she is experiencing long drive times. Advise customer because she is on the second story of the apartment complex dryer is probably not circulating air the way it should went over installation of exhaust hose and also informed her to contact maintenance for apartments to clean out exhaust system. Issue resolved

Near Misty Meadow Rd, Corpus Christi, TX 78414
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "The gasket wasn’t sealing properly at the top on the refrigerator door. Used a heat gun to expand the gasket, the door is sealing properly, no air leaks"

Near Goliad, TX 77963
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DC2 0153# gate code. Inspection of unit shows control board not always excepting commands. Also lid lock with a lock run a cycle then unlock unpredictably. Replace panel control board and lid lock to resolve issue job will require authorization; rqstng P&A on 1 W10607414 (console) and 1 W10625548 (cntrl-elec) and 1 W10787880 (latch)

Near FM735, Alice, TX 78332
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "When you push on the pad it doesn’t dispense water or ice, the switch isn’t engaging, checked connections behind UI, all checks out. The appliance is getting water and it is making ice. Ordered parts to resolve issue ; ordrng 1 W10848301 (cntrl-elec) and 1 W10853387 (pad)"

Near Country Club Dr, Victoria, TX 77904
John L.

John L.

WASHER MAYTAG MVWC415EW2 "Unable to complete repair, wrong gearcase was sent out. Will reorder and schedule to return.; ordrng 1 W10777971 (dispenser) and 1 W10795114 (gearcase)"

Near N Farm to Market 738, Orange Grove, TX 78372
John L.

John L.

WASHER MAYTAG MVWB965HW0 "Inspected unit, found that sheet was sucked under washplate, wash plate is warped need to replaced to resolve issue.; ordrng 1 W10821990 (agitator)"

Near E Soyars Ave, Orange Grove, TX 78372
Uriah B.

Uriah B.

WASHER ROPER RTW4516FW1 Inlet valve not letting water in. Solenoid bad. Replaced inlet valve with stock. Ran calibration. Ran test cycle. All checks ok. Cx would like print receipt mailed.; used 1 W11210459 (VALVE.) from stock

Near Jeters Mill Rd, Vinton, VA 24179
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Inspection of unit shows switch has worn out and points that secure switch in the position are gone. Replace switch to resolve issue; ordrng 1 W10420741 (switch-pts)

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Inspection of unit shows fault code for basket full speed. Visual inspection of motor shows fly wheel has busted off motor post. Replace motor to resolve issue. Motor is covered by whirlpool for additional 10 years. Customer will still be charged a diagnostic fee of 105+ tax.; ordrng 1 W10677723 (motor-drve)

Near Thames Dr, Corpus Christi, TX 78412
John L.

John L.

DRYER MAYTAG MEDX655DW0 "Tested unit for air flow, issue not with air flow. Temperatures in unit not reach proper drying temperatures, replace therms and elements to resolve this issue; rqstng P&A on 1 3392519 (thermal fuse) and 1 3403585 (sub 279838) and 1 3976479 (moisture sensor) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10476828 (control electronic) and 1 W10562712 (swtch-temp)"

Near Co Rd 3523, Orange Grove, TX 78372
Adam H.

Adam H.

WASHER MAYTAG MVWX655DW1 Inspection of unit shows long fill no fill error code. Replace water valve to resolve issue. Customer is on well water and is aware they have sediment piped through the home; ordrng 1 W10678676 (housing)

Near Co Rd 339, Alice, TX 78332
Adam H.

Adam H.

FREEZER WHIRLPOOL WRT316SFDB01 Inspection of unit shows freezer door gasket dead dry and brittle. Replace gasket to resolve issue; ordrng 1 2264722 (sub 2319263b)

Near S Staples St, Corpus Christi, TX 78413
Doug M.

Doug M.

N/A N/A MDBH955AWW "Replaced door latch due to broken tabs,tested unit operation checks ok"

Near Pecan Lake Rd, Little Rock, AR 72204
Doug M.

Doug M.

RANGE FRIGIDAIRE FFGF3054TS "Customer has 2 year warranty for rent a center,informed customer she will have to call rent a center to get Frigidaire certified company to repair unit"

Near S Palm St, North Little Rock, AR 72114
Michael R.

Michael R.

WASHER WHIRLPOOL CAE2745FQ0 "F8E6, F5E1, F5E2, cleared error code, and manually tested the inlet valve, it’s working normal, tested lid lock, test failed, tachometer test past. Ordered lid lock and rescheduled control and actuator just in case.; ordrng 1 WPW10482836 (latch)"

Near TX-72, Kenedy, TX 78119
Uriah B.

Uriah B.

DISHWASHER KITCHENAID KDPE234GPS0 Door is not closing properly. Door will not stay closed. Needs hinges and cables. ; ordrng 1 8194001 (CABLE ) and 1 WP8270020 (door spring) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge. LEFT)

Near Village Way N, Blacksburg, VA 24060
Uriah B.

Uriah B.

WASHER MAYTAG MHW5630HC0 "F8e1F5e3F0e2Per techline, if pressure sensing checks ok, replace control board. SR7727410003Call tenant in notes.; ordrng 1 W11314654 (hose) and 1 W11316246 (switch-wl) and 1 W11322901 (cntrl-elec)"

Near N 10th St, Wytheville, VA 24382
Doug M.

Doug M.

DRYER WHIRLPOOL MEDB765FW0 "Inspected unit for powering up on its own,performed service diagnostics found f2e1 error code stuck key,f6e3 loss of communication between ui and acu,also found front felt coming off of drum causing scraping noise,diagnosed to need ui,acu and drum,called partner team found unit is in full warranty per actual goods issue date 10/24/2019; ordrng 1 W10545923 (drum) and 1 W11089306 (overlay) and 1 W11089308 (cntrl-elec)"

Near Colonel Glenn Rd, Little Rock, AR 72210
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8500DC5 Customer stated that they initiated the clean cycle and it began to fill but then abruptly stopped. Ran diagnostics and revealed error F7E5 for a shifter failure. Ran automatic test cycle and unit passed all the tests until it came time to switch from agitate to spin. Ordering a capacitor and actuator to resolve issues.; ordrng 1 W10754448 (clutch)

Near Ranch Rd 473, Boerne, TX 78006
Jim G.

Jim G.

VENTHOODS UNKNOWN WVU37UC0FS0 There is a break in the blower wheel causing the blower wheel to flay out during high setting. ; ordrng 1 W11100651 (blower-fan)

Near Valencia Rose, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW7000DW0 Checked washer found unit with error code F6E2 was not able to get into diagnostics. Ordering control board and ui; ordrng 1 W10625688 (cntrl-elec) and 1 W10662254 (console)

Near E Trail, Pleasanton, TX 78064
Jim G.

Jim G.

REFRIGERATOR JENN-AIR JS42SSDUDE01 Verified one or more modules are at fault. ; ordrng 4 W10908166 (module)s

Near Fossil Hills Loop, Spring Branch, TX 78070
Christian G.

Christian G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Issue stated by customer: built in oven will reset after setting temperatures in either oven and allowing to heat for a few minutes. Found F6E0, COM error. Ordering, com. harness, console and controls to resolve issue.; ordrng 1 W11233570 (harns-wire) and 1 W11261167 (cntrl-elecW/P) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"

Near Dusty Boots Rd, San Antonio, TX 78254
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5000DW1 Complaint is washer leaking and left clothing wet. Tested washer. F0E5 error code. Suspension is good. No issues during spin test. Found leak coming from drain pipes on customer house. No issues during testing. Tested to complete.

Near W Harding Blvd, San Antonio, TX 78221
Jim G.

Jim G.

COOKTOP GAS KITCHEN AID KCGS556ESS02 Customer asked to be rescheduled. ; schdld next appmnt for 3/24 TUE !

Near Cascada Pkwy, Spring Branch, TX 78070
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Found panel to have a large scratch mark and dent at top of unit. Need to order new one. ; ordrng 1 W11116420 (panel)

Near Hanging Branch, , TX 78253
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KBRS20EVMS4 Replaced pan. Issue resolved.

Near Country Square St, San Antonio, TX 78209
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF590SAJM0 Replaced rack. Issue resolved.

Near Midnight Dr, San Antonio, TX 78260
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF520PADM7 Replaced door. Issue resolved.

Near Salz Way, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED4815EW1 "Found damage on Sheetrock prior to arrival behind door snapped picture customer is aware, found burnt terminal block ordered new block and wire kit rescheduling with timer since cannot test timer without unit working, rescheduling 3/19 last call.; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)"

Near Converse, TX
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Customer complaint was unit would not make ice ran test for ice maker test failed replaced ice maker unit is operating as designed. Collected 404.65 for SC P, L."

Near Tampke Pl, San Antonio, TX 78247
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFG320M0BW2 "Checked range found oven light not working while removing light from socket found bulb just spinning unable to remove light. Oven igniter not lighting. Ordering control board, oven igniter, socket and bulb to resolve issue.unit is in warranty customer provided proof of purchase.; ordrng 1 W10554269 (sockt-lite) and 1 W10788320 (bulb-light) and 1 W10841331 (cntrl-elec) and 1 W10914411 (igntr-oven)"

Near Boston St, San Antonio, TX 78202
Devon F.

Devon F.

WASHER MAYTAG MVWX655DW1 Customer complaint was unit would make loud noise when in spin mode asked customer about service call she said she has and extended warranty showed customer from sb web it shows nothing on our in instructed customer to call whirlpool customer service or Lowe’s for proof of warranty.

Near Barnard Mill, San Antonio, TX 78247
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced device start, capacitor and installed leveler. Unit began working as designed. Ordering 2nd leveler due to other being removed to balance; ordrng 1 W10340017 (leveler)"

Near Hoefgen Ave, San Antonio, TX 78205
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Door arrived damaged. Ordering new door. ; ordrng 1 W11038917 (dor-fip)

Near Gillette Blvd, San Antonio, TX 78221
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is water leaking from unit. Found fresh food evap drain clogged. Causing water to spill out front of unit. Evap drain tray is warped not allowing proper drain. Ordering new drain pan. ; ordrng 1 W10836964 (pan-drip)

Near Kendalia Ave, San Antonio, TX 78221
Steven G.

Steven G.

WASHER WHIRLPOOL WTW5000DW3 "Checked washer found crack in drain hose to pump, replaced hose checked operation unit is working normal now"

Near Winterhaven Dr, San Antonio, TX 78239
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB3 Found front right element is bad. Found bad switch to element. Ordering new parts. ; ordrng 1 W11371990 and 1 WP3149404

Near Gruma, San Antonio, TX 78221
Ezequiel V.

Ezequiel V.

WASHER AMANA NTW4516FW3 Arrived at customer home washer completed cycle when arrived no issues draining. Checked for error codes none found after normal cycle.Ran diagnostics testing no issues spinning or draining. Found washer not leveled spoke to customer about getting washer leveled. Customer was okay with state of washer working. Job complete.

Near Nelson Ave, San Antonio, TX 78203
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS571CIHW00 "Replaced harness and motor fan for freezer. Also replaced main control, diffuser, and thermistor for freezer. Tested unit to complete."

Near Appomattox St, San Antonio, TX 78245
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRFC704FBS00 "Issue stated by customer: refrigerator fan making high pitched rattling noise. Found RC Fan running slow not cooling refrigerator properly. Not getting good voltage tests to fan assembly. Ran unit test 57 in diagnostics and fan ran at proper speeds but still has noise issue. Called Techline as there have been multiple previous issues regarding unit. Spoke to Sterling who recommends replacing RC Fan assembly. Asked about previous ticket, SR7726942160. As customer mentioned previous tech states unit may need to be replaced at this point. Techline states documentation does not reflect this at time of visit as unit can still be repaired. Informed customer they will need to contact Customer Service to see what they can help with for repairs. Customer paid s.call(105.00+Tax) via card. Quoted customer(322.16) for RC Fan202.61)+labor(95.00)/tax. Customer will contact us letting us know decision once they speak to C.S.R.; ordrng 1 W11167902 (cover-evap)"

Near Meadow Trail Dr, San Antonio, TX 78227
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Frame piece underneath oven was slightly cracked, once I pulled oven out it cracked more. I showed customer and he is contacting the builder. Unit is underneath cooktop so it sits really low to floor. As soon as I pull oven forward a little bit it pressed down on that area that was weak. Customer signed waiver so I finished the repair. Replaced control and console."

Near Texas Bend, , TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR MAYTAG MRT118FFFH01 "Customer stated unit under extended warranty advised her to call warranty company to get unit dispatch as extended warranty or she is liable for service fee, customer is going to contact warranty company."

Near Cedar Sound, San Antonio, TX 78244
Steven G.

Steven G.

DRYER WHIRLPOOL LSE7806ACE "Checked dryer found noisy needs support rollers, belt and idler pulley ; ordrng 2 303373 (drum roller)s and 1 303705 (PULLEY ) and 1 314774 (belt-dryer)"

Near Townsend Ave, San Antonio, TX 78209

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