Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1342 customer reviews

Justin  R.

Justin R.

WASHER WHIRLPOOL MVWB725BW0 "Found no codes stored in unit but did test suspension checked and the suspension is going bad. Customer said unit stays off balanced no matter the load size. Recommended replacing suspension. Collected 98.55 from customer via card. Balance due is 229.16; ordrng 1 W10247710 (washer,suspension)"

Near Beckenham Dr, Little Rock, AR 72212
John L.

John L.

WASHER MAYTAG MVWX655DW1 "Installed components, tested issue resolved."

Near 2nd St, Taft, TX 78390
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer unplugged unit a few days ago, unit had some frost build up towards top closest to seal, need to order adhesive and door seal for freezer. I also adjusted the temps inside fridge and freezer. ; ordrng 1 8201711 (adhesive) and 1 W10315039 (gasket-fip)"

Near Boulder Point Dr, Alexander, AR 72002
Justin  R.

Justin R.

RANGE AMANA ACR4303MFB3 "Found trim and door handle damaged, will need to order two parts. ; ordrng 1 WPW10310922 (trim-vent) and 1 WPW10323589 (hndle-door)"

Near Wolfe St, Little Rock, AR 72202
Uriah B.

Uriah B.

LAUNDRY MAYTAG MVWB850YW1 Reset unit for about 5 minutes while I checked the rotor stator b/c f51 code was present in diagnostic. Rotor stator checked ok. Verified spin in manual diagnostics. Ran test in normal with clothes in it. Unit proceeded as intended thus far. Cx to observe.

Near Overland Dr SW, Christiansburg, VA 24073
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL GS5VHAXWY00 Cx hostile as Jump icemaker on receiver board wire harness between Black w white tracer and blue w yellow New icemaker jumped. Old icemaker did not jump. Needs icemaker and receiver and emitter boards. Receiver board. W10193666. Icemaker. 2198597. (ApplianceCare cost)No labor cost. Cx did not want to move forward with repair.

Near Norris Run Rd, Blacksburg, VA 24060
Doug M.

Doug M.

DRYER WHIRLPOOL WED85HEFC2 "Inspected unit vibration noise coming from blower housing and blower cover area,tried to adjust could not get noise to go away,diagnosed to need seal cover,seal,and blower seal; ordrng 1 W10211899 (seal) and 1 W10211901 (cover) and 1 WP697770 (seal)"

Near Eighteen Loop, Conway, AR 72034
Uriah B.

Uriah B.

LAUNDRY MAYTAG MVWB865GW1 Replaced inlet valve. Ran calibration. Ran auto test test cycle. All checks ok.

Near Prices Fork Rd, Christiansburg, VA 24073
Doug M.

Doug M.

ICEMAKER KITCHENAID KUIX305ESS2 "Inspected unit for not making ice,performed service diagnostics found water short cycling and recirculating pump not running with 120v to pump,also found crack in water tube,diagnosed to need pump and water tube ; ordrng 1 W10863947 (tube) and 1 W11325175 (PUMP )"

Near Verona Ct, Little Rock, AR 72212
Uriah B.

Uriah B.

REF MAYTAG PTB2153GRW "Replaced start device and reworked wiring to make fit as there was a universal start device on it.; pckd up 1 8201786 (start device,combo)"

Near Byrd Lodge Rd, Radford, VA 24141
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW4815EW1 "Upon arrival customer stated she no longer needed service, she has a plumber coming to look at drain port."

Near Valley Club Cir, Little Rock, AR 72212
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW5000DW2 "Verified good power coming into board, nothing coming out. Replaced control board. Calibrated unit and ran diagnostics. All test passed."

Near Pinecrest Ln, Maumelle, AR 72113
Justin  R.

Justin R.

LAUNDRY WHIRLPOOL WTW5000DW3 "Ran unit through diagnostics, all test passed. Went over loading procedures and show customer which setting to use for larger loads."

Near Poinsetta Dr, Little Rock, AR 72205
Justin  R.

Justin R.

DISHWASHER KITCHENAID KDPE234GPS0 Found a plastic piece rubbing against door spring every time they would open and close door. Removed and unit is good to go.

Near Greenwood Rd, Little Rock, AR 72207
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Inspected unit for refrigerator door not staying in place door will continue to open,found no broken parts causing issue,called tech line (Dave) explained situation tech said this is normal operation per this model,explained to customer this is normal operation on this unit #7726841441"

Near Dill Rd, Little Rock, AR 72210
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW8000DW2 "Customer said she unplugged unit and waiting for a little while before plugging back in. Said once she plugged back in unit started working fine. F2E1 stored in system. Cleared fault, unit showing good."

Near Creekwood Dr, Jacksonville, AR 72076
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced icemaker and damper, as well as the dual valve. Unit is still not dispensing water. Found reservoir frozen, steamed out and tested dispenser again. Unit is dispenser water, customer to call if no ice is made within 24 hours."

Near N Cleveland St, Little Rock, AR 72207
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW7500GC2 Client claims that she is only getting cold water into the washer. Ran diagnostics and received error code F2 E1 UI stuck button. Conducted key activation and decoder test and all keys worked. I found that the hot and cold water hoses were flipped on the washer. The client informed me that they had the installer from Appliance Mart come and check it and he had determined the same thing and obviously incorrectly flipped the hose. I switched them back.in service test mode I found that the cold water would come out when prompted and hot water initially. However it eventually turned to cold and when I put it back on cold it became really hot. I changed the valve and we still are getting hot water on both the cold and hot water valve step. This could be a bad wiring harness or bad control board. Based on the earlier UI error code I might replace that as well. I ordered all parts.; ordrng 1 W10849297 (harns-wire) and 1 W11040850 (cntrl-elec) and 1 W11043822 (conso

Near Apache Springs Dr, San Antonio, TX 78259
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS315SDHM02 Found the temperatures in the fresh food section at 36 degrees F and the freezer at 0 degrees F. Ran diagnostics and found no errors. The water dispenser about 6 ounces in 8 seconds which is lower than needed for ideal ice production. Client did install their own water softener slightly after having the refrigerator. I could not replicate the sound that the client was complaining about. They played me a video which sounds really loud. I called Techline and spoke with Rick. Based on the location of the rattling noise we decided to change out the evaporator fan motor. Apparently some of these will on occasion intermittently sound like a rocket ship taking off. File Number 7726831058. I ordered the parts related. I will return to vendor any part not needed. ; ordrng 1 2169142 (fan blade) and 1 2176759 (grommet) and 1 2176759 (grommet) and 1 2315549 (motor evaporator) and 1 W10188846 (retainer)

Near Cleland Pl, San Antonio, TX 78260
Shawn W.

Shawn W.

MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 "Found the unit UI in black screen . Checked 240 VAC outlet, it is sound. Rebooted and was able to get the screen to come on. Ran diagnostics and found an F6E0 error code on January 1 2017 and October 2019. According to the service manual the unit will likely need a new control board and possibly a new UI. I ordered both. I will return to vendor what is not needed. Conducted component activation all loads were working. Preheated oven to 250 degrees F. Explained to the client that they could use it until I return, they will just have to unplug it and plug it back in if it happens before I return. I ordered the parts. ; ordrng 1 W10840522 (cntrl-elec) and 1 W11040194 (cntrl-elec) and 1 W11105052 (console)"

Near Aloe Vera, San Antonio, TX 78261
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC310S0EB3 "Right rear burner is not heating. Hot surface light on. Will need to replace infinite switch. ; ordrng 1 3148952 (switch,infinite lf) and 1 3148954 (element,surf.rf)"

Near Marbach Oaks, San Antonio, TX 78245
Ivan B.

Ivan B.

WASHER MAYTAG MHW8630HW0 Checked washer got no fault codes. Ran diagnostic cycle. All components passed. Checked drain hose no signs of any blockage or heavy debris. Unit has been intermittently draining and not draining. Ordered replacement drain pump to solve issue.; ordrng 1 W10918608 (PUMP ASSEMBLY)

Near Elm Crest, San Antonio, TX 78230
Jesus C.

Jesus C.

DISPOSAL WHIRLPOOL GC1000PE4 Unit 4302. Crack in body of disposal. ; ordrng 1 GC1000PE4

Near Marbach Oaks, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW8040DW4 Found shifter error code and unbalanced error codes ran diagnostics found unit unable to spin basket at same speed as agipeller removed agipeller found damaged gearcase removed rotor found damaged shifter ordered both rescheduling 1/14. ; ordrng 1 W10754448 (clutch) and 1 W10868473 (gearcase)

Near Kentucky Ridge, Schertz, TX 78154
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHENAID KUID508ESS1 Replaced water valve. Unit functioning as designed. No further issues at this time. DH approved parts at cost due to issues. Collected 292.77 pl.

Near Perfect Valley Trail, Fredericksburg, TX 78624
Christian G.

Christian G.

RANGE WHIRLPOOL WFC310S0EB3 "Issue stated by customer: oven not operating on bake/broil. Light doesn’t turn on in oven anymore. No error codes found, voltage tested good from wall. Found control putting 118v. Ordering control.; ordrng 1 W10887924 (cntrl-elec) and 1 WPW10571723 (bulb-light)"

Near Old Tezel Rd, San Antonio, TX 78250
Jesus C.

Jesus C.

DRYER MAYTAG MEDX655DW1 Push to start switch fell out of place into the console. Secured switch to console. Tested dryer. Unit is working properly. Tested to complete.

Near Acadian Dr, San Antonio, TX 78245
Shawn W.

Shawn W.

DISHWASHER AMANA ADB1400AGS1 "Called client to let her know I was on the way. She explained that she was at work and would be there in 10 or 15 minutes. I arrived at 1:10 pm. Knocked on door no answer. Waited 15 minutes and she arrived at the last minute. Found drain plug to dishwasher not popped. I popped it out, dug it out drained dishwasher. Showed client. Fully operational. Job complete."

Near Pin Point, Hill Country Village, TX 78232
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 "Customer complaint was that the bottom oven door was locked. Entered diagnostic sequence and unlocked the door. The user interface console is behaving sporadically, activating multiple systems without command. Instructed customer to leave unit powered off at circuit breaker until repair is complete.; ordrng 1 W11351648 (CONSOLE)"

Near Pond Gate, Boerne, TX 78015
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Replaced magnetron and lamp bulb. Unit tested properly. Survey prepped. Issue resolved.

Near Running Fawn, San Antonio, TX 78261
Devon F.

Devon F.

DRYER MAYTAG MEDC465HW Customer complaint was unit would not heat tested unit for proper operation unit is operating as designed.

Near I-35, San Antonio, TX 78233
Sherman  J.

Sherman J.

ICEMAKER (STANDA SCOTSMAN DCE33PA1SSD Adjusted harvest time upon arrival after speaking with Scotsman. Ordered parts to resolve issues. ; schdld next appmnt for 1/16 THU !

Near Grape Creek Rd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR KITCHEN AID KBFN502ESS02 Screw broke off ; ordrng 1 W11189635 (SCREW) and 1 W11218690 (HINGE) and 1 W11227370 (SCREW) and 1 WP489282 (SCREW) and 1 WPW10485980 (DOOR HINGE) and 1 WPW10485980 (HINGE)

Near W Creek St, Fredericksburg, TX 78624
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF330PAHB2 Unit 3304. Dishwasher not draining. Will order new drain pump and hose. ; ordrng 1 W10545278 (drain hose) and 1 W10724439 (pump-drain)

Near Marbach Oaks, San Antonio, TX 78245
Richard G.

Richard G.

WASHER MAYTAG MVWC415EW0 "Changed drive motor. Entered diagnostics and ran calibration. Ran unit through automatic test. Changing out drive motor fixed the issue of the low grumbling and slow spin. However, there are more issues with this machine that were not visible prior to changing out drive motor. During spin test, the gearcase started grinding and the spin cycle was extremely fast. The unit shut down and the spinning took a long time to slow down. Unit would need a new gearcase and splutch to work properly. Quoted customer cost of additional repairs that are not covered by the warranty. Customer will be looking for a new machine. Gear case W11035747, drive pulley W10721967, and drive hub kit W10528947 would need to be ordered if customer went through with repair."

Near Star Creek Dr, San Antonio, TX 78251
Steven G.

Steven G.

WASHER MAYTAG MHW6630HW0 "Checked washer customer complaint was noise coming from back of washer and display had 00 and wouldn’t change when turning knob, ran diagnostics found no fault codes ran test cycle and after watching his video found they had Fresh Hold button pushed causing fan to run after cycle, it’s in the use and care manual, nothing is wrong with washer, customer doesn’t like washer and dryer"

Near Tulane Dr, San Antonio, TX 78228
Richard G.

Richard G.

COMPACTOR WHIRLPOOL GC900QPPB6 Customer complaint is that the unit is not operational. Verified unit not working. Removed back panel and checked all connections. Unit is getting power. Opened front panel and checked connections on UI and door switch. All good. Tried to start unit again and it worked as designed. Double checked all wiring and found nothing to be wrong. Informed customer of findings and left magnet to give us a call if the issue happens again. Spoke with customer about survey.

Near Stagecoach Bay, San Antonio, TX 78254
Christian G.

Christian G.

RANGE WHIRLPOOL WFE320M0ES2 Issue stated by customer: oven does not operate on bake/broil. No error codes present. Voltage tested good from wall. Also found bad hinge(bent/crooked) as well as damage to right side cabinet. Please review pics. Ordering parts.; ordrng 1 W10162245 (panel-side) and 1 W11122560 (cntrl-elec) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Mustang Mesa, San Antonio, TX 78254
Ivan B.

Ivan B.

DRYER MAYTAG MEDB835DW4 Replaced dryer feet to completely level unit. Test ran and the unit operated as designed. Also noticed the unit doesn’t have a vent hose it’s just connected straight to vent outside and was off center also causing additional noise. No further issues at this time. Informed customer of service call warranty and if the issues starts again to call. Customer refused to sign thinks something else is wrong with the unit even though I walked him through the whole process and the unit is workin smoothly

Near Clower, San Antonio, TX 78212
Ezequiel V.

Ezequiel V.

RANGE KITCHENAID KSGG700ESS1 "Calibrated oven on range , ran diagnostics no issues. Checked for error codes none showed. Job complete."

Near W Grayson St, San Antonio, TX 78212
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MVWB865GW0 "Found water damage to wall at drain pipe and on ceiling below unit that occurred prior to arrival. Took pictures of damage Ran diagnostics found no leaks on unit did find damage coincided with stand pipe overfilling when unit drains inspected found drain hose installed 1 ft into pipe advised customer that this will hinder performance and that will slow drainage into sewer and cause overfill corrected by installing hose 4.5 inches as per owners manual then filled tub drained all operations normal no leaks, customer stated that this was how unit was installed by contractor for retailer,he bought unit from. Also on dryer he purchased at same time has foil vent that customer states was installed by same contractor. Advised him through owners manual this poses fire risk. Advised of survey and paper."

Near Forest Waters Cir, Garden Ridge, TX 78266
Ivan B.

Ivan B.

DRYER MAYTAG MEDC465HW0 Checked dryer. No faults. Unit is heating normally. Customers complaint is clothes still damp and end of cycle. Ordered replacement moisture sensor and also explained using time dry vs sensor dry and proper loading.; ordrng 1 W10681051 (MOISTURE SENSOR)

Near Babcock Rd, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

RANGE JENN-AIR JJW2430DS02 "Installed screw, oven is operating as designed. No error codes found. Job. Complete."

Near Gatewood Ct, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Checked refrigerator unit is operating as designed, no error codes found during testing. Job complete."

Near Austin Hwy, San Antonio, TX 78209
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW6620HC0 Last visit during ACU swap there was damage to the wiring harness. This visit swapped out with new harness and control to resolve issues. Ran automatic test cycle and unit passed all functions with no further issues at this time.

Near Persimmon, Boerne, TX 78006
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Checked refrigerator found unit running in vacuum, added freon checked for leaks, went to call tech line compressor wouldn’t come back on, will have to replace compressor and call tech line.; ordrng 1 W10575980 (compressor)"

Near W Sunshine Dr, San Antonio, TX 78228
Jim G.

Jim G.

DISHWASHER KITCHENAID 0 As per service pointer W11296667 the rails are separating. Use S code S22916. Ordering new rails; ordrng 1 W11259785 (track) and 1 W11259786 (track)

Near N Stallion Estates, Spring Branch, TX 78070
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFG525S0HS1 Last visit found temperature to be inconsistent with readout. Swapped control and oven sensor to resolve issues. Unit testing good now with no further issues.

Near FAIR OAKS, TX 78015
Douglas H.

Douglas H.

WASHER WHIRLPOOL CAE2745FQ0 "Customer stated unit not spinning. Found no errors, ran auto testing found unit testing good. Ran manual testing all good there. Ran tachometer test showed no issues. Recalibrated unit. The cause of the issue was unit was overloaded. Unit checking good. No further issues at this point. Collected Sc."

Near N Main St, Boerne, TX 78006
Devon F.

Devon F.

DISHWASHER KITCHENAID KDTE704DSS0 Customer complaint was unit UI panel was unresponsive replaced UI panel to resolve issue unit is operating as designed

Near Choctaw Trail, San Antonio, TX 78260
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint is that the refrigerator compartment is still freezing food and has not improved at all. Refrigerator compartment and freezer compartment are both set on recommended settings. Customer wants us to contact Whirlpool to document the issue and that she wants a new refrigerator. Ran unit through diagnostics and everything is operating properly. Called techline and spoke with Rick. Says we need to replace the air diffuser, which comes with the thermistor and main board in the back. SR#7726832938; ordrng 1 W11164593 (diffuser) and 1 W11293378 (cntrl-elec)"

Near Panola Way, San Antonio, TX 78253
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Last trip found faulty RECIRC pump. Replaced RECIRC pump to resolve the issue. Then found severe scale build upon dispenser tube. Descaled that tube for customer to prevent further issues. Unit is performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Fossil Ridge, Boerne, TX 78006
Ivan B.

Ivan B.

REFRIGERATOR JENN-AIR JUD24FCERS00 Refrigerator section freezing water bottles. Temperature displayed on control panel is not correct temp of section. Ordered thermistor and defrost sensor; ordrng 1 W10287848 (THERMISTOR ) and 1 W10772858 (DEFROST SENSOR)

Near Wellesley Landing, Shavano Park, TX 78231
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 Removed doors defrost evaporator in RC replaced fan and harness reassembled tested all operations normal.

Near FM 2252, Schertz, TX 78154
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTM404ESS2 Determined issue might be spray arm. Ordering part. ; ordrng 1 W10860176 (arm-spray)

Near Sattler Rd, Spring Branch, TX 78070
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Unit making ice but not fast enough. Finding the ice maker to be the cause, motor stalling. Replaced ice maker from stock to resolve. Unit testing good now. No further issues at this point. Yes to survey and leave behind. Parts still under limit. ; used 1 W10873791 (ICE MAKER) from stock"

Near San Anza, San Antonio, TX 78260
Christian G.

Christian G.

RANGE WHIRLPOOL WFG525S0HB1 "Issue stated by customer: bake and broil not working. Voltage from wall tested good, F3E0 error code present. Bake/broil turn on in diagnostic mode. Replaced oven sensor and control. Unit still not operating in bake/broil. Ordering parts.; ordrng 1 W11162730 (module-spk) and 1 WPW10602001 (valve-gas)"

Near Tribute Oaks, San Antonio, TX 78254
Jim G.

Jim G.

WASHER MAYTAG MVWB855DC3 Diagnostic errors codes indicated overload. Educated customer on overload and how to avoid. Ran full diagnostic toe sure proper function.

Near Indigo Run Dr, Bulverde, TX 78163
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX735SDHB00 "Checked refrigerator customer complaint not dispensing ice, checked operation found dispenser and motor working properly, did find ice cubes not same size could cause jamming, leveled Refrigerator now ice will be even, customer to watch and call if any problems"

Near Bar Harbor Dr, San Antonio, TX 78228
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT111SFDW04 No way to heat up gasket. Coming back Friday with heater. ; schdld next appmnt for 1/10 FRI !

Near W Creek St, Fredericksburg, TX 78624
Jim G.

Jim G.

COOKTOP GAS WHIRLPOOL KCGS356ESS01 Replaced burner head. Issue resolved.

Near Bentwood Dr, Spring Branch, TX 78070
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTE334GPS0 Water inlet valve and tube are damaged. Will replace and repair. ; ordrng 1 W10878507 (inlet tubing) and 1 W11175771 (valve-inlt)

Near Phantom Rider Trail, Spring Branch, TX 78070
Devon F.

Devon F.

DRYER MAYTAG MED6630HC0 "Customer complaint was unit would make loud noise last visit tech line suggested a noise reduction kit installed kit problem still exist, called tech line again spoke with Scott they suggested replacing vent tube. Discussed with customer he is very upset about taking off work again and said he would call whirlpool to discuss ongoing problem."

Near Scenic Lullaby, Spring Branch, TX 78070
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 Faulty ice maker. Do not have one on truck. Customer would like first appointment of day if possible. ; ordrng 1 WPW10764668 (ICE MAKER)

Near Westmoor St, Fredericksburg, TX 78624
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR JENN-AIR JS48PPFXDA Issue is refrigerator no turning on. Found power to unit. Bad control board ; rqstng P&A on 1 67001358 (cntrl-elec) and 1 67001358 (cntrl-elec) and 1 67001360 (supply- po)

Near Stone Hill Dr, San Antonio, TX 78258
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

MICROWAVE OVEN MAYTAG MMV1175JZ Issue is unit trips breaker. Found faulty parts ordering new parts ; ordrng 1 W10343300 (capacitor) and 1 W10668273 (thrmst-fix) and 1 W10833365 (brkt-cntrl) and 1 W10836571 and 1 W11169310 (interlock) and 1 W11169312 (interlock) and 1 W11353994 and 1 W11360415 and 1 W11369662

Near Hedgestone Dr, San Antonio, TX 78258
Tommy B.

Tommy B.

THIN-TWIN 24' LE WHIRLPOOL WFW3090GW Called techline spoke to Andy. Den on unit indicates unit is in demo mode. Unit is testing good now with no further issues. If issue persists will need to swap control.

Near I-10, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB855DC3 "Checked washer found error code F9E1, performed test #7 ordering control board.; ordrng 1 W11105151 (cntrl-elec)"

Near Goliad Rd, San Antonio, TX 78223
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW Issue unit missing hose. Put on hose. No other issues Job complete

Near TX-1604 Loop, San Antonio, TX 78248
Christian G.

Christian G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Issue stated by customer: inner glass shattered during self clean cycle. Ordering parts.; ordrng 1 W10827059 (INNER GLASS)

Near Gold Rush Pass, San Antonio, TX 78254
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue was that the unit is not adequately cooling. Ran test on cooling system and found issue to be evaporator motor to fan running hard. Ordering control as well to resolve cooling issues. Educated customer on proper temperature controls.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10308033 (motor-evap)

Near Branson Falls, San Antonio, TX 78255
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW94HEXW2 Customer states that the issue is the door is locked. Error codes F6E1 F6E2 revealed in diagnostics. Unlocked the door using manual lock test. Collected service call.

Near Evening Trail Dr, San Antonio, TX 78256
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Customer complaint is that water was spraying from the tube on top of the refrigerator (icemaker fill tube). To stop the water from spraying, customer placed a towel over the tube, which caused the water to go into the icemaker area. Ice bucket and icemaker was frozen shut. Thawed out frozen areas. Replaced tube. Ran icemaker through water fill test, no spraying water. Tested to complete. Unit is good t go. Spoke with customer about survey."

Near Inglenook, San Antonio, TX 78253
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER JENN-AIR JDB8700AWS3 Issue was unit not drying. Ran diagnostics found code 7-1. Unplug control. Found loose connection. Fix issue. Ran diagnostics no error codes. Units element turning on now drying. Job complete. Service fee collected

Near Cll Cierra, San Antonio, TX 78258
Richard G.

Richard G.

RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint is that the broil will light and then go out. Started broil on 500 degrees. Burner did not go out. Showed customer in manual that it states if the door is open too long, the burner will go out until the door is closed. States she was trying to broil with the door open. Tested to complete. Unit is good to go. Spoke with customer about survey."

Near Blossom Row, San Antonio, TX 78253
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW0 Customer thought we were replacing his washer. Does not need out service.

Near Point Canyon, San Antonio, TX 78253
Christian G.

Christian G.

RANGE WHIRLPOOL WFE525S0HS1 "Issue stated by customer: hinge damaged on stove. Replaced hinge, unit tests good. Informed customer of survey."

Near Sprightly Ln, San Antonio, TX 78254
Jim G.

Jim G.

MICROWAVE OVEN JENN-AIR JMW2427DB01 Determined issue due to faulty UI console. Ordering replacement part. ; ordrng 1 W11236895 (console)

Near Remington Dr, Bergheim, TX 78004
Steven G.

Steven G.

RANGE AMANA AER6303MFB2 Checked range found fault code F1 E0 causing by control board ordered; ordrng 1 W11204487 (CONTROL )

Near Birch Stage, San Antonio, TX 78244
Steven G.

Steven G.

DRYER WHIRLPOOL WED5000DW2 "Checked dryer found squeaking noise when unit running, found top screws missing on top off bulk head, replaced screws"

Near River Vista W, San Antonio, TX 78216
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Customer complaint was unit would not dispense water ordering new inlet valve to resolve issue. Collected service call 113.66 card.; ordrng 1 W10822681 (valve-inlt)

Near Rocky Creek, San Antonio, TX 78247
Ivan B.

Ivan B.

DISHWASHER KITCHENAID KDTE254ESS2 Parts not on van again. Its just 2 dishwasher racks. ; schdld next appmnt for 1/9 THU !

Near Whispering Water, Spring Branch, TX 78070
Jesus C.

Jesus C.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Tested microwave. Issue with vent fan. Loose screw on frame causing issues. Fixed screw. No further issues. Tested to complete.

Near Spanish Wells, San Antonio, TX 78245
Devon F.

Devon F.

MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 "Customer complaint was unit turntable table was making thumping noises during operation. Found it to be the motor. No turntable motor in parts list, unit is unserviceable. Instructed customer to call whirlpool at 18002531301 to resolve issue."

Near Evangeline, San Antonio, TX 78258
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE505W0HB1 Installed new cooktop. No further issues. Job complete.

Near San Antonio, TX 78252
Richard G.

Richard G.

OVEN ELECTRIC (D KITCHENAID KODE500ESS Complaint is that the top of the unit has been crushed. They are requesting we replace the top panels of the unit as well as the control panel. Repair costs are over the initial authorization.; rqstng P&A on 1 W10318192 (top-cabnt) and 1 W10694465 (top-cabnt) and 1 W11086141 (console)

Near W Loop 1604 N, San Antonio, TX 78253
Christian G.

Christian G.

RANGE WHIRLPOOL WGE745C0FS01 Issue stated by customer; lower oven door damaged. Replaced outer fascia. Unit good.

Near Hanging Branch, , TX 78253
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4855HW1 Complaint is washer will shake during spin. Tested washer. No stored error codes. Washer is spinning good with empty basket. No issues during testing. Unit is working properly. Instructed customer on proper use and care procedures. Job complete.

Near McQueeney, TX
Jesus C.

Jesus C.

RANGE AMANA AGR4230BAW3 Installed new oven valve. Tested unit. Oven now igniting. Heating good. No issues during testing. Tested to complete.

Near Larry, San Antonio, TX 78202
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JF36NXFXDE01 Contacted marcone about locating the part number for the scratched trim piece “top grille vent”. Marcone couldn’t locate this part. Spoke with AE about the situation again and she stated she will contact JA about this piece and see if we can locate it. ; saved tckt

Near E Blanco Rd, Morawce, TX 78006
Ivan B.

Ivan B.

COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB00 Dropped off check.

Near George O'Brien, San Antonio, TX 78260
Richard G.

Richard G.

RANGE WHIRLPOOL WFG320M0BS Customer complaint is that the gas tubing from the regulator to oven is pinched. Verified issue. Ordering tubing. Knobs are also broken.; ordrng 1 W10512963 (tubing-gas) and 4 WPW10339442 (knob)s

Near W Loop 1604 N, San Antonio, TX 78253
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Issue dishwasher not working. I arrived to the costumer,era house and said they called to cancel appointment since it’s started working after resetting the breaker. No other issues job complete."

Near Rocky Oak St, San Antonio, TX 78232
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Unit is operating as designed.

Near Bulverde Rd, San Antonio, TX 78247
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Issue stated: microwave giving off electricity inside at rack. Tech line gave touch up paint #8212473 and instructed to reinstall rack and supports.; ordrng 1 8212473 (tuchup) and 1 W10803366 (rack) and 2 W10840759 (support)s and 1 W10840794 (support L) and 1 W10840795 (support R)

Near Silver Mist Way, San Antonio, TX 78254
Richard G.

Richard G.

DRYER MAYTAG MEDX655DW1 "Customer complaint is that the dryer does not dry the clothes like it used to. Verified heater is working. Lint catcher is clean. Checked vent hose and hole going out to roof. The hole going out to the roof of the home is clogged completely. Was able to pull some of the lint out of the hole, but there is still a lot left inside of the tube going to the roof. Lint logging the tube is also very damp. Informed customer there is nothing wrong with the dryer but it will not dry as it’s supposed to with the vent being clogged."

Near Cardinal Way, San Antonio, TX 78253
John L.

John L.

REFRIGERATOR AMANA ART308FFDB03 "Inspected unit, found issue not with compressor. Found no power to compressor will need to replace harnesses and control to resolve issue.; ordrng 1 W10637655 (harns-wire) and 1 W10637660 (harns-wire) and 1 W10637672 (harns-wire) and 1 W10643378 (cntrl-elec)"

Near Caravelle Pkwy, Corpus Christi, TX 78415
John L.

John L.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Unit not going into defrost mode, tried to force defrost. Heater not energizing. Main controller not sending power to heater will need to replace controls to resolve issue. Unit in RV and a helper will be needed to complete this job.; ordrng 1 W10247993 (control box) and 1 W10758681 (cntrl-elec)"

Near Gulfwind Dr, Port Aransas, TX 78373
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL KOCE500EWH06 Checked microwave found door not making good contact with door switch replaced microwave door checked operation unit working normal now

Near Royal Point Dr, San Antonio, TX 78239
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFC704FBS00 Last visit found faulty icemaker arm. Resolved issue by replacing icemaker. No further issues at this time.

Near French Walk, Helotes, TX 78023
Adam H.

Adam H.

RANGE WHIRLPOOL WFG525S0HS0 Customer states they have not yet received the range from customers location. Trying to pre-ID issue with unit based on customers complaints. Ordering sensor and electronica control.; ordrng 1 W10586204 (sensor) and 1 W11038146 (cntrl-elec)

Near I-69 Access Rd, Corpus Christi, TX 78410
Michael R.

Michael R.

WASHER WHIRLPOOL WTW8000BW0 "The appliance is making a loud noise, no error codes. Put appliance into diagnostics, completed with no issues or noises, put into manual spin cycle, it’s making a loud humming noise, bearings are bad. Ordered parts to resolve issue; rqstng P&A on 1 W10381078 (outer tub) and 1 W10518300 (basket) and 1 W10820039 (hub) and 1 W10820039 (hub) and 1 W11252784 (WASH PLATE )"

Near Birchwood Dr, Victoria, TX 77901
Jesus C.

Jesus C.

WASHER AMANA NFW5800HW0 Tested washer. Door bellow spring was off and was not secured to tub. Reset spring for door bellow. No further issues. Tested to complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF560SEHW00 "Inspection of unit shows back of freezer compartment completely covered over with ice. Replace by metal thermistor icemaker and thermistor to resolve issue. Marcone supplied thermistor number w1038615; ordrng 1 W10384183 (thermistor) and 1 W1038615 (THERMISTOR) and 1 W10632400 (asm,icemaker)"

Near I-69 Access Rd, Corpus Christi, TX 78410
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW3 Inspection of unit shows error code for long fill know fill. Replace water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)

Near Co Rd 30, Robstown, TX 78380
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW5000DW3 "Installed new hose valve and lid lock. Ran diagnostics no issues during testing, checked for error codes no errors found. Job complete."

Near Goliad Rd, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

WASHER AMANA NTW4516FW3 "Replaced actuator,shield and pulley, ran diagnostics no issues. Recalibrated washer no error, checked for error codes none found during testing job complete."

Near Goodwin Ave, San Antonio, TX 78204
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Checked refrigerator door was sitting lower than freezer door adjust height of door and adjust gasket to seal correctly. Job complete.

Near S Flores St, San Antonio, TX 78204
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRV986FDEM Found freezer temp. At about 20 degrees when set to -1. Freezer frosted over. Needs control and FC fan with thermistors.; ordrng 1 W11109595 (motor-evap) and 1 WPW10675033 (cntrl-elec)

Near Red Oak Ln SW, Roanoke, VA 24018
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Removed old gasket with heat gun installed new gasket used clear sealant to adhere gasket to liner, tested all operations normal advised customer not to disturb door for atleast 4 hours to ensure proper setting of seal and sealant. Advised of survey and paper. No email provided."

Near Interstate 35 N, Schertz, TX 78154
Chris S.

Chris S.

WASHER WHIRLPOOL WFW9150WW01 The bellows has a tear in it at the bottom. Causing it to leak. ; ordrng 1 WPW10381562 (bellow)

Near Maywood Dr, Vinton, VA 24179
Douglas H.

Douglas H.

WASHER MAYTAG MVWB855DC3 Complaint of leaking. Found no indications of leaks. Ran through all tests. Couldn’t replicate the issue. Unit cleared for resale.

Near TX-1604 Loop, San Antonio, TX 78248
Chris S.

Chris S.

MICROWAVE WHIRLPOOL WMH31017HZ2 The magnatron is shorting to ground. ; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)

Near Apricot Trail, Roanoke, VA 24012
Jesus C.

Jesus C.

RANGE AMANA AGR4230BAW3 Installed new oven valve. Tested unit. Oven now igniting. Heating good. No issues during testing. Tested to complete.

Near Larry, San Antonio, TX 78202
John L.

John L.

DISHWASHER KITCHENAID KDTE104DSS0 "Inspected unit found control board completely fried called Techline spoke with Andrew, explained issue and findings. Techline made notes of issue received SR #7726831121 and was transferred to Safety team. Spoke with Lisa and explained findings, safety team will contact customer."

Near Tiner Ln, Ingleside, TX 78362
John L.

John L.

DRYER MAYTAG MEDC465HW "Inspected unit, found unit had obstruction in exhaust ventilation line line on unit itself. Removed obstruction, issue has been resolved."

Near Park Ave, Sinton, TX 78387
Adam H.

Adam H.

WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code F9E2. Watering detected pump drive problem. Further inspection of unit shows drain hose for unit was improperly installed repositioned drain hose calibrated units ran verification cycle issue resolved.

Near Sandstone Dr, Corpus Christi, TX 78412
Uriah B.

Uriah B.

WASHER WHIR WED8000DW3

Near Mountain Spring Trail, Roanoke, VA 24018
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 "There were some small ice cycles formed in the back wall and some where the light and switch are. The evaporator isn’t froze up and fan working normal. Advised the customer that the door may not have been closed all the way at some point causing air to get in and creating the ice cycles, there is no air leaks and gasket is in good condition. Defrosted the ice cycles,the appliance is working normal"

Near Levi Sloan Rd, Victoria, TX 77904
Justin  R.

Justin R.

DISHWASHER KITCHENAID KDPE234GBS0 "Water valve is engaging allowing water to come in, pump and motor are not pushing water through. I can hear the pump getting voltage to turn on just not turning on pump and motor to wash dishes. Unit is in a really tight spot so might have difficulties getting out. Collected 96.75 for service call via Wayne. ; ordrng 1 W11085683 (pump&motor)"

Near H St, Little Rock, AR 72205
Michael R.

Michael R.

MICROWAVE WHIRLPOOL WMH31017HZ3 "Put the turntable plate in place and plugged the appliance in, put a cup of water in for 30 seconds, the appliance is turning and heating properly, no further issues"

Near N Navarro St, Victoria, TX 77904
Michael R.

Michael R.

WASHER ROPER RTW4516FW2 "Plugged the appliance in, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. There is no abnormal shaking, the appliance is spinning and working normal"

Near N Navarro St, Victoria, TX 77904
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for not starting, tried to perform service diagnostics found unit would not respond, inspected main control found green led light not on with 120v to board, diagnosed to need main control ; ordrng 1 W11170319 (cntrl-elec)"

Near Coyote Ct, Hot Springs, AR 71901
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Inspection of unit shows door gasket had come out of place re-fitted gasket issue resolved

Near E Main St, Alice, TX 78332
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Doors are oppositely uneven. Unable to adjust one without making the other worse. Tried adjusting hinges to see if anything could be taken out. Unit not level against the wall. Shim on back left unable to adjust it. Advised cx to reach out to Lowe’s.

Near High Gate Ln, Salem, VA 24153
Chris S.

Chris S.

RANGE WHIRLPOOL WFE525S0JW0 The lower cover above the drawer was not installed correctly. I installed he cover and leveled the unit. All operations check ok.

Near Roanoke St E, Blacksburg, VA 24060
Uriah B.

Uriah B.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced HV control, power supply board, inverter board, UI."

Near Vauxhall Rd, Cave Spring, VA 24018
Chris S.

Chris S.

WASHER MAYTAG MVWB865GW0 I installed the console and checked operation. All operations check ok.

Near Camelia Dr, Daleville, VA 24083
Uriah B.

Uriah B.

WASHER MAYTAG MVWB865GW0 Replaced UI and control board. Ran calibration cycle. Ran auto test cycle. All checks ok at this time.

Near Big Falls Rd, Blacksburg, VA 24060
Chris S.

Chris S.

LAUNDRY WHIRLPOOL MVWC565FW0 The gear case is leaking oil onto the pulley causing the belt to slip and then come off which it had done. The gearcase would need to be replaced to correct the failure. Customer will decide if they want to do the repair.

Near Maiden Ln SW, Roanoke, VA 24015
Uriah B.

Uriah B.

WASHER MAYTAG MVWB865GW0 F0e3F7e5Ran test cycle. Ran calibration. Error codes checked and nothing misbehaved at service. If callback pre order inlet valve and control board.

Near Poplar Camp Rd, Austinville, VA 24312
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Replaced separator. Cx to observe. ; pckd up 1 WPW10353552 (separator)

Near Clark St, Pulaski, VA 24301
Chris S.

Chris S.

REFRIGERATOR JENN-AIR JFX2897DRM02 The freezer light had gone out but came back on.

Near Crystal Creek Dr, Cave Spring, VA 24018
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG320M0BS3 "Disconnected fittings going into and out of regulator, used poly-temp tape on all fittings. Turned gas back on, waiting to see if the gas smell comes back. If it does we will need to order regulator WP98014893. Not smelling gas anymore, customer will keep and eye on unit and call back if issue comes back."

Near Branham Rd, Little Rock, AR 72210
Justin  R.

Justin R.

OVEN MAYTAG MGR4452BDB "Oven is not igniting for broil or bake, will need to order ignitor to fix issue. Customer doesn’t want to go forward with repair. Charging 96.75 via Wayne at office."

Near Kennesaw Mountain Dr, Little Rock, AR 72103
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 Customer put new filter in last week and hadn’t flushed system or ran the water long enough to make ice. Unit has ice in bin already upon arrival. Unit is good to go.

Near I-30, Little Rock, AR 72209
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL ET1FHMXMQ00 Found freezer drain covered in ice causing the ice to melt down into the refrigerator side. Removed ice and ran steam down drain tube. Unit is good to go.

Near N McKinley St, Little Rock, AR 72207
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Found drain pan full of water, so when unit goes into drain it is already over full not allowing the water to dry up. Instead water would leak onto floor. Removed water from pan, unit is good to go."

Near N Tyler St, Little Rock, AR 72207
Doug M.

Doug M.

DRYER WHIRLPOOL WED6620HC1 "Replaced dryer main control due to error code f6e1, tested unit operation checks ok"

Near Fontenay Cir, Little Rock, AR 72223
Doug M.

Doug M.

WASHER WHIRLPOOL WTW5000DW2 "Inspected unit for not going past wash cycle, inspected installation found drain hose inserted into standpipe approximately 18-24 inches, reset drain hose into standpipe to 4.5 inches per installation instructions, calibrated unit operation checks ok"

Near Electra Dr, Hot Springs, AR 71913
Doug M.

Doug M.

COOKTOP WHIRLPOOL WFC150M0EW2 "Inspected unit for burner elements not heating correctly, tested all burners , all burners checked ok, found this unit has limit switches on burner elements, referred customer to use and care guide explaining temperature limiting coils, verified normal operation unit checks ok"

Near Leach St, Hot Springs, AR 71913
Doug M.

Doug M.

WASHER MAYTAG MVWC465HW2 "Inspected unit for not advancing through cycles, performed service diagnostics found in manual test no hot water entering unit found hot water valve not turned on causing cycle interruption,turned on valve,tested unit operation checks ok"

Near Hwy 298, Benton, AR 72019
Doug M.

Doug M.

DISHWASHER WHIRLPOOL DU1048XTPQ0 "Replaced tub do to hole in tube causing water leak, tested unit operation checks ok"

Near Lexington Park Cir, Bryant, AR 72022
Justin  R.

Justin R.

DRYER ROPER RED4516FW0 "Checked wall outlet only getting 60 volts on each leg, not getting 240 across L1 and L2. Will need to contact an electrician."

Near W 24th St, North Little Rock, AR 72114
Justin  R.

Justin R.

DRYER WHIRLPOOL WED4815EW1 "Found heating element reaching right temps on high setting, noticed with lent screen out there was not much pull from fan going into duct. Duct has lent stuck inside and the duct vent outside had some mud inside from water and dirt getting inside when it would rain. Instructed customer to have them blow through the vent line going outside."

Near Dover Cove, North Little Rock, AR 72117
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW5000DW3 "Found off balance code stored in unit, ran through diagnostics and calibrated unit. No new fault codes, instructed customer on proper loading techniques. Unit is good to go."

Near Cloverdale Rd, Jacksonville, AR 72076
Justin  R.

Justin R.

DRYER WHIRLPOOL WED4850HW0 "Checked voltage coming into dryer, getting 120 on each leg but not getting 240 across L1 and L2. Checked wall outlet and I’m not getting 240 off L1 and L2. Will need a electrician to check the circuit breaker and circuit breaker outside."

Near Sexton Dr, Cabot, AR 72023
Tommy B.

Tommy B.

WASHER MAYTAG MHW5630HW0 "Customer stated that the unit is leaking from the left side, underneath, approx 2/3 cup. Inspected unit top to bottom at all hose connections. Checked water valves and pump action. Ran automatic test cycle and unit passed all functioning ms. Filled water through cold valve 2 past minimum level to inspect tub for leaks. Could not duplicate issue, leveled the unit and left leak sheets with customer instructed to call if issue persists. No further issues at this time. Yes to survey."

Near Willow Wind Dr, Boerne, TX 78015
Tommy B.

Tommy B.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Last visit found faulty blower fan to be source of noise issue. Replaced with new blower to resolve issue. Also replaced the foam seal in blower fan housing. Tested unit at 350, and fan came on at low speed. Tested manually at high and low speed and unit is functioning normally at this time."

Near Stevenson Gate, Boerne, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRT108FZDM02 Last visit found ice blocking the icemaker fill tube. This visit customer complaint is the unit only completes one cycle before non function. Issue is ice in the fill tube again. Called techline spoke to Dave. 7726815701 maintenance to perform water pressure check. Believe issue to be that unit is under 40 psi causing slow trickle past valve.

Near Talavera Ridge, San Antonio, TX 78257
Tommy B.

Tommy B.

RANGE AMANA AER6303MFS2 Customer stated that the previous issue has returned. Error code F1E0 was revealed. Tech sheet recommends restarting unit for a hard reset. Used breaker box to accomplish this. Customer to call back if issue persists. If issue does persist will need to order a control W11297545

Near Spring Rose Dr, San Antonio, TX 78249
Tommy B.

Tommy B.

WASHER MAYTAG MVWB835DW2 Last visit grandpa control. Swapped out with new control. Ran test cycle 51 and 52. Unit testing good now with no further issues.

Near FM474, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MHW8200FW0 "Customer stated door lock error code had come back, ran diagnostics only found F5 E2 door lock error sids error drain errors not occurring since advised customer on detergent use and to use affresh. Removed door top panel then replaced front panel reassembled tested door lock now working correctly all operations normal advised of survey."

Near Arbor View, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC465HW2 Clothes ate tangling together leaving white streaks on clothes called tech line spoke to Joel SR number 7726816835 advised me to go over loading practices and soap usage again no fault codes diagnostics ran through complete. All operations normal unit functioning as should Went over loading and detergent usage customer is loading the way Joel advised and cut down on soap as advised on previous visit. Called tech line again spoke to Kevin new SR number 7726817353 to see what else we can do he advised me to have customer use bulky cycle and deep water wash and that there is nothing wrong mechanical with unit and to experiment with different cycles. To find optimal setting for unit. Called trade partners spoke to JoAnna reported findings that tech line assisted with to prevent further dispatch on same issue. Issue documented.

Near Haven Estates Blvd, Adkins, TX 78101
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 Called techline spoke to Robert 7726818462. Tests revealed new control to be faulty. Could not test lamp due to the conditions. Also ordering wiring harness just for insurance. ; ordrng 1 W10872453 (harns-wire) and 1 W10892389 (cntrl-elec)

Near Ranchwell Cove, San Antonio, TX 78249
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KFIS29BBBL00 Defrosted evaporator replaced harness and fan motor tested unit working defrosting all operations normal.

Near U.S.Highway 181 N, , TX 78114
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDF331PAHS0 Customer stated that the issue is that the door will not latch. Found issue to be broken strike. Ordering parts to resolve issue.; ordrng 1 WP8580309 (door latch strike)

Near Market Hill, San Antonio, TX 78256
Tommy B.

Tommy B.

OVEN ELECTRIC (S JENN-AIR JJW3430DP01 User interface is not functioning as designed. Ordering console to resolve issue.; ordrng 1 W11087468 (console)

Near Linwood Ridge, Helotes, TX 78023
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR MAYTAG MRT118FFFH04 "Customer has DOP 12/20/19 found unit at coldest setting temp in FC 12 and RC 34 adjusted thermostat and found damper in FC in middle good frost pattern on evaporator adjusted FC temp to High advised customer,to wait 24 hours and check temp again all unit operating normal."

Near County Rd 208, Falls City, TX 78113
Ezequiel V.

Ezequiel V.

MICROWAVE OVEN KITCHENAID KMBP100ESS01 Checked MW found unit not heating. Replaced magnetron ran MV unit began to heat job complete.

Near Terrell Rd, San Antonio, TX 78209
Devon F.

Devon F.

DRYER MAYTAG MEDC465HW0 Customer complaint was unit not catching lent checked unit lent trap and hose everything clean cus stated whirlpool just sent him a new lent trap for unit. Don’t see anything wrong dented or outta place.unit is operating as designed.

Near Pious, San Antonio, TX 78247
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF330PAHS3 Unit was installed less than 30 days ago goods date shows 12/17 brand new home. Neutral wire was not installed in wire nut correctly corrected issue all operations normal needs new toe plate and retainers Thursday Jan 9 rescheduling.; ordrng 1 W10827631 (toe panel (blk)) and 2 WPW10503548 (retainer)s

Near Converse, TX
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR JENN-AIR JFFCC72EFS00 "Found water leaking from filter housing due to failed heater on water tube causing leak from valve and housing new housing has heater with it, found right RC door gasket torn and FC gasket warped. Corrected FC gasket but still not perfect seal need new gaskets valve and housing rescheduling 1/13.; ordrng 1 W10897938 (gasket-dor) and 1 W10906054 (housing) and 1 W10917313 (gasket-dor) and 1 W11194380 (VALVE)"

Near Scenic Creek, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE550S0HZ1 "Found main harness burned from power cord to elements, need new harness terminal block 2 nuts. Advised customer to get new 4 prong range cord and to leave unit unplugged PSP item rescheduling 1/15; ordrng 2 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134843 (HARNESS)"

Near Crestview, Floresville, TX 78114
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Complaint of unit door hitting and scraping on left side. Found issue to be unit slightly unlevel. Leveled unit to resolve issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Yorktown Blvd, Kerrville, TX 78028
Jim G.

Jim G.

VENTHOODS KITCHEN AID KXW9748YSS0 Determined issue was due to faulty fan. Also needs new control housing and screws. Mark SR# 7726813205 ; ordrng 1 W11387938 (HOUSING CONTROL) and 1 WPW10294026 (blower-fan)

Near Tower Dr, San Antonio, TX 78232
Christian G.

Christian G.

RANGE WHIRLPOOL WFG505M0BS3 Issue stated by customer: range displaying F3 error code. Oven sensor replaced previously. Replaced control. No error codes in diagnostic. Tested bake and broil elements. Unit tested good. Informed customer of survey.

Near Coyote Run, , TX 78132
Jesus C.

Jesus C.

RANGE WHIRLPOOL WGE745C0FS Checked PO number with Partner team. No model and serial associated with the unit. This is the 2nd visit for this unit. Not able to continue with repairs until the model and serial are verified.

Near Wisdom Rd, Atascosa, TX 78002
Jesus C.

Jesus C.

DRYER WHIRLPOOL MDG50PNJWW SAFE system activated. Contacted techline. Reset unit. Found issue caused by lint buildup on temperature sensor underneath basket. Removed lint. Unit is now working properly. Called partner team. Unit has a 3yr parts warranty. No warranty for service fee or labor. Sr 7726807344.Will need to collect service fee.With tax total for visit

Near Oak St, Lytle, TX 78052
Jim G.

Jim G.

MICROWAVE OVEN KITCHENAID KMBP100ESS03 Andrew SR# 7726794966Upon attempt to repair unit determine the issue cannot be resolved because the harness sent is not compatible with the microwave control board. Contacted Marcone and informed them of issue. Spoke to Jana Wolf. Marcone will reach out with resolution within 24-48 hrs. Jana.wolf@marcone.com; saved tckt

Near Winding View, San Antonio, TX 78260
Douglas H.

Douglas H.

DRYER MAYTAG MED5500FC1 Unit had noise issue. Checked all rollers and pulley. Not the issue. Found issue to be a few loose screws around the motor and slightly unlevel. Tightened screws and leveled unit to resolve noise issue and to prevent any damage. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.

Near Water St, Boerne, TX 78006
Douglas H.

Douglas H.

WASHER MAYTAG MHWE251YG00 "Customer stated unit not doing final spin. Ran diagnostics testing, no error codes, ran through auto test completely with no issues. Ran a rapid wash normal operation, ran through whole cycle. Explained to customer that based on what he was telling me that was happening and what I’m seeing the issue lies within the electronic control. Quoted 413.28 for P&L plus tax(labor 130). Customer wants to think about the repair. ; rqstng P&A on 1 WPW10459454 (cntrl-elec), states that autho needed"

Near Lightning Ln W, Kerrville, TX 78028
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE510S0HS1 Installed new door hinge. No further issues. Tested to complete.

Near Co Rd 467, Devine, TX 78016
Shawn W.

Shawn W.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Customer has been experiencing the microwave not operating intermittently. I found a service pointer on this model that states that the product will not operate intermittently. The service pointer calls for cleaning around door latches and seal. These were clean on the customers unit. With these areas clean the Service pointer calls for replacing interlock assemblies using service kit. I ordered the part.; ordrng 1 W11244495 (interlock)

Near Running Fawn, San Antonio, TX 78261
Steven G.

Steven G.

WASHER WHIRLPOOL WTW8040DW4 "Checked washer found long fill and over load fault codes, replaced bad water valve, checked operation unit working normal now ; used 1 W11220230 (VALVE) from stock"

Near Wishing Lake Dr, San Antonio, TX 78222
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4816FW1 Checked washer found washer stuck on wash cycle. Ran diagnostics while in diagnostics washer had lid lock fault. Checked for voltage at J6 good voltage. Ordering new control to resolve issue. Need OLT authorization.; rqstng P&A on 1 W10897776 (cntrl-elec)

Near Spanish Grant Rd, San Antonio, TX 78264
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Installed new UI. Unit is working properly. No further issues. Tested to complete.

Near Big Bend Path, Castroville, TX 78009
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Found fill tube frozen again tested water pressure, removed rear panel found slow flow from inlet valve to ice maker. Ordering valve and fill tube rescheduling 1/13.; ordrng 1 W11043013 (valve) and 1 W11415785 (WATER TUBE)"

Near W Main St, Stockdale, TX 78160
Jesus C.

Jesus C.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Installed new UI. Original UI was revision B. New part has revision D. No issues during testing. Unit is working properly. Tested to complete.

Near Texas Bend, , TX 78253
Richard G.

Richard G.

REFRIGERATOR KITCHEN AID KRMF706EBS01 Same as job 66080. Closing job.

Near Private Road 1736, Mico, TX 78056
Richard G.

Richard G.

REFRIGERATOR MAYTAG MFW2055YEW01 Replaced right door. Unit is good to go.

Near Whartons Dock Rd, Bandera, TX 78003
Richard G.

Richard G.

DISHWASHER KITCHENAID KDPM354GPS0 "Customer complaint is that there are missing parts for the fold down dividers in the dishwasher. Ordering clips for dividers. Also stated a spring came out of the dispenser. Replaced dispenser with truck stock.; ordrng 2 W10919676 (clip)s and 2 WPW10082853 (pivot-tine)s, used 1 W10861000 (DISPENSER) from stock"

Near Farmsville Dr, San Antonio, TX 78245
Christian G.

Christian G.

WASHER WHIRLPOOL WFW8620HC1 "Issue stated by customer: washer shakes and does leaves clothes wet. Ran unit through quick wash and diagnostics. Oversuds error code found. Confirmed customer using HE detergent. No other error codes. Could not replicate issue stated by customer. Did see damage to floor, informed customer that damage/softness in floor may cause washer to shake. Advised customer to get with mainline he to assist in resolving and other concerns. Unit tests good."

Near W Loop 1604 N, San Antonio, TX 78254
Douglas H.

Douglas H.

RANGE KITCHENAID KDRS483VSS04 Upper right screw on door panel stripped. Found issue to be a stripped liner. Ordering door panel and retainer to resolve the issue. Both parts are psp items. ; ordrng 1 W10188323 (liner-door) and 1 W10188325 (retainer)

Near Hickman St, Boerne, TX 78006
Richard G.

Richard G.

WASHER MAYTAG MVWX655DW1 Customer complaint is that the unit is making a loud buzzing/grinding noise. Customer states this is the same noise she had before we worked on the unit previously. Customer ran unit so I could hear. Verified excessive grinding noise. Definitely coming from the gearcase. Need to reorder gearcase and drive pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)

Near Co Rd 271, Mico, TX 78056
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Installed new UI. Original UI was revision B. New part has revision D. No issues during testing. Unit is working properly. Tested to complete.

Near Texas Bend, , TX 78253
Richard G.

Richard G.

REFRIGERATOR KITCHEN AID KRMF706EBS01 Customer states that the lights inside the refrigerator go out intermittently. And that the lights on the UI sometimes light up and make the UI unresponsive. Ran unit through diagnostics and found no issues. Lights in refrigerator and freezer sections are both operational. Discussed possible causes of the issues the customer is having and quoted cost of possible parts and labor. Customer wants me to go ahead and order the parts. Collected service charge.; ordrng 1 W10804160 (cntrl-elec) and 1 W11330971 (UI)

Near Private Road 1736, Mico, TX 78056
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 UI not responding. Cannot scroll screen. Installed new UI. Original UI was revision B. New part has revision D. No issues during testing. Unit is working properly. Tested to complete.

Near Sweet Rose, Castroville, TX 78009
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DRYER AMANA NED4655EW1 "Issue is dryer not heating up correctly. Not drying clothes. Found bad element and thermostat. Replace both part from truck stuck. No other issues job complete. ; used 1 279769 (THERMAL-CUTOFF), and 1 279838 (ELEMENT) from stock"

Near Sun Park, San Antonio, TX 78217
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER MAYTAG MVWB765FW3 Issue is unit making loud noise when spinning Found basket Stuck to tub. Remove basket and put it back on. Calibrated unit. No other issues job complete.

Near Keystone Bluff, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KFCS22EVMS8 Checked refrigerator found mullion falling off/broken. Found pantry door hinge broken ordering end cap and mullion to resolve issues.needs OLT authorization.; rqstng P&A on 1 W10121977 (endcap) and 1 W10153704 (rail-mulln)

Near Loma Verde, San Antonio, TX 78264
Steven G.

Steven G.

DRYER MAYTAG MEDC465HW0 "Checked dryer found squealing noise after running for a few minutes, found rust on support shaft from moisture not getting out of dryer, sanded roller shaft and cleaned vent shield outside showed customer what to look for, dryer is working properly now, customer doesn’t have an E Mail"

Near Viewsite Dr, San Antonio, TX 78223
Christian G.

Christian G.

DRYER WHIRLPOOL WED8500DC4 Issue stated by customer: dryer not spinning. Found belt broken. Dryer repair kit belt not long enough. Ordering drive belt.; ordrng 1 W10849499 (belt)

Near Silver Willow, San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed new icemaker. Good harvest. Good water fill. No leaks from tray. Unit is working properly. Tested to complete.

Near Longfield, San Antonio, TX 78248
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 "2103731729 checked refrigerator found ice build up on back wall of freezer, defrosted no issues with fan. Job complete. Spoke to customer about not leaving door open for a long period of time."

Near Shoreview Pl, San Antonio, TX 78242
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE510S0AS0 "Found hinge to oven door loose unable to tighten down. Checked for operation of door lock found error code F1 main board failure. Found cooktop broken due to heat stress. Ordering new cooktop, control board and door hinge. Need OLT authorization.; rqstng P&A on 1 W10299227 (hinge-door) and 1 W10348622 (cntrl-elec) and 1 W10380657 (cooktop)"

Near Loma Verde, San Antonio, TX 78264
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT730PAHW0 "Did find per existing scratch on handle that was not caused by service visit, advised customer of this took took picture Installed hose with check valve installed air gap tested all operations normal. Customer claims dishes not drying explained to use rinse aid and plastics will never dry. Customer not happy with answer ran service cycle and heater works and no errors called tech line spoke to Andrew SR number 726825246 he agreed nothing elee we can do unit working correctly. Customer refuses to sign for work done called Trade Partners spoke to Nancy sr number 7726741300 advised her that customer situation so it is documented that unit has been repaired and working correctly according to myself and tech line. Job complete"

Near W Main St, Stockdale, TX 78160
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW5000DW1 "Last tech found faulty drain pump. Replaced drain pump to resolve the issue. Unit performing as designed now. No further issues at this point. Educated customer on proper use of unit (cleaning, soap usage, etc). Customer declined email."

Near Agency Oaks, San Antonio, TX 78249
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Butch 'Sr# 7726818306 determined issue lies with ice maker where the water enters the tray. The funnel was frozen over but the water line was not. Cleared obstruction. Issue resolved. Used wire to secure valve. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Turtle Hill, San Antonio, TX 78260
Devon F.

Devon F.

DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit wouldn’t start. tested start switch test failed ordering new start switch to resolve issue.; ordrng 1 WPW10446920 (switch-pts)

Near Harbor Mist Ln, Converse, TX 78109

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