We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Richard G.
Job Details: 08/09/2022
Customer complaint is that the unit is not cooling at all. States Texas Home Appliance came out originally and were supposed to replace the compressor, but they never followed through. Found compressor not coming on. Replaced start device. Compressor is not coming on but pulling 9 amps. Will need compressor.; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler), used 1 8201786 (Start device) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Little Rock, AR 72207
Micheal
Job Details: 08/09/2022
"Inspected unit and found partially lit display, unit will only function on 80 minutes or higher setting. Ordered touch pad and user interface. Parts are still under parts warranty ; ordrng 1 W11197501 (Panel) and 1 W10891907 (User interface)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/09/2022
Locking without having to push down on the lid. Phone calls to be broken lid. Ordering cleared to resolve the issue. Scheduled for soonest availability.; ordrng 1 W11259006 (Lid)
We serviced a
MAYTAG LAUNDRY
Model MVWC565FW3
Near Little Rock, AR 72206
Micheal
Job Details: 08/09/2022
Inspected unit and found unit will not go in to wash after fill. Found possible failed pressure switch on control board. Ordered control board. Part shows factory back order. ; ordrng 1 W11611306 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML35011KS
Near San Antonio, TX 78258
Jim G.
Job Details: 08/09/2022
Cooling fan is failing intermittently. Parts are OOS. ; ordrng 1 W11088354 (Fan wheel) and 1 W11443135 (Fan motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Greenbrier, AR 72058
Jeff N.
Job Details: 08/09/2022
No error codes. Ran quick diagnostics when spinning could here bearing squealing ordered tub assembly. Scheduling for 2 people.; ordrng 1 W11460604 (Tub assembly)
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430LL00
Near San Antonio, TX 78260
Jim G.
Job Details: 08/09/2022
I replaced the faulty led bulb however the installation may require cabinetry modification. The orifice is just slightly too small.
We serviced a
KITCHENAID KITCHEN
Model KDPM604KPS0
Near Greenbrier, AR 72058
Jeff N.
Job Details: 08/09/2022
Replaced heater per special project ; used 1 W11537778 (HEATER) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/09/2022
Tested unit. Set Range at 350. Temperature of oven reading 350. Unit is working properly. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Conway, AR 72032
Jeff N.
Job Details: 08/09/2022
"Lights not working properly. Took light out of freezer, tested bad. Ordered new module. Customer paid in full with check#1387; ordrng 1 W11130208 (Module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Helotes, TX 78023
Sebastian
Job Details: 08/09/2022
Bottom of the freezer door does not seem to be sealing correctly, door does not seem damaged previous company did work on slider going to rebuild and change light; ordrng 1 W10625067 (Bracket assembly) and 1 W10625068 (Bracket assembly) and 1 W10695459 (Module)
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near San Antonio, TX 78260
Jim G.
Job Details: 08/09/2022
I replaced the faulty led display. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hot Springs, AR 71909
Blake D.
Job Details: 08/09/2022
"Inspected unit for pad damaged coming off the side of the door and causing the door to fall faster than normal, diagnsoed to need friction pad ; ordrng 1 WP8268961 (Pad friction)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78254
Richard G.
Job Details: 08/09/2022
Customer complaint is that the unit is not operating. Found thermal fuse and thermostat blown. Replaced element, thermal fuse, thermostat, and thermal cutoff. Tested to complete. Unit is good to go.; used 1 WP3392519 (Thermal fuse), 1 279816 (Thermal cutoff kit), and 1 279838 (Element) from stock
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near San Antonio, TX 78250
Richard G.
Job Details: 08/09/2022
Customer complaint is that the unit is banging around and not spinning. Verified issue. Tested out suspension and motor, found them to not be functioning properly. Ordering both. ; rqstng P&A on 4 DC66-00470D (Damper)s and 1 DC93-00168G (Motor), states that autho needed
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS02
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 08/09/2022
"Inspected unit for low ice production, found little to no ice in bin, there is ice in the icemaker, ran diagnostic did test 56 found error E0, ran test 15 02 bin not full checks okay, test 56, unit did harvest cycle, and test 45 unit filled, freezer temps 5 degrees F, diagnosed to need icemaker ; ordrng 1 W11483245 (Icemaker)"
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Hot Springs, AR 71909
Blake D.
Job Details: 08/09/2022
"Replaced heating element due to sp, tested unit no leaks and heating element came on, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near San Antonio, TX 78250
Richard G.
Job Details: 08/09/2022
Customer states she had the company that cleaned the wall vents return and found the vent on the roof packed with lint. They cleaned the vents. But, customer states the drum of the dryer is getting hot, but the air inside is not. Ran unit and found unit heating properly, air coming from heater duct is hot. Unit is testing good at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Benton, AR 72019
Blake D.
Job Details: 08/09/2022
"Called tech support spoke with Austin (7734308687) had me check the control in refrigerator found there to be 2 stickers on the control, then had me tested white and brown resistance 88.6 checks okay, and white and white is 0 resistance checks okay, informed me to replace control due to double stickers, diagnosed to need defrost control; ordrng 1 W11546690 (Control box)"
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near La Vernia, TX 78121
Daniel
Job Details: 08/09/2022
Returned with parts to repair. Replaced control and tested unit. Sump motor now kicks on and unit is washing as needed. Issue was that control wasnt giving power to sump motor. All components working as they should. Unit now functioning as designed. No leaks.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS
Near Schertz, TX 78154
S
Job Details: 08/09/2022
Upon arrival customer stated unit would not make chimes when the settings were pushed. Verified a faulty console. Plugged and unplugged unit and chimes began working. Contacted DH to verify issue and stated the console needs replacing. Ordering 1 W11296171 console to resolve issue. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/09/2022
Installed new gasket. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78251
Jesus C.
Job Details: 08/09/2022
Installed new compressor. Recharged unit. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cibolo, TX 78108
S
Job Details: 08/09/2022
Upon arrival customer stated units right side rocker switch fell out and right side gasket was torn in multiple spots. Verified issues. Ordering 1 W10830274 rc gasket and W10847848 rocker switch to resolve issue. ; ordrng 1 W10830274 (Rc gasket) and 1 W10847848 (Rocker switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
S
Job Details: 08/09/2022
Upon arrival customer stated low cooling in rc. Found the issue to be a faulty evap fan motor. Contacted tech line to double check and confirmed issue and part. Customer is unable to provide receipt but showed an image of a 5 yr warranty. Per customer they will provide a receipt in the next 24-48 hrs. Once we come back out for the repair we will need to order the rc evaporator fan motor w11087438. Leon Sr-7734316539; ordrng 1 w11087438 (Rc fan motor)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near San Antonio, TX 78238
Richard G.
Job Details: 08/09/2022
Customer complaint is that the front right burner is continuously on during use and doesnt cycle like the other burners. Ordering burner and switch.; ordrng 1 W11517959 (Element) and 1 WPW10312185 (Infinite switch)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78261
Jim G.
Job Details: 08/09/2022
Customer said the error code started but was cleared. He described that the machine locked up and would hum. The error did not appear. I contacted techline and spoke to Austin SR# 7734315616 who advised to have them record iissue should it persist. Recalibrated as well per techline recommendation. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/09/2022
Tested unit. F1E1 error. Unit will not start cycle. Will not run diagnostics. Main control is bad and will need to be replaced. Control is out of stock at the time with no eta. Will reschedule once part arrives. ; ordrng 1 W11513246 (Control)
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near San Antonio, TX 78254
Chris S.
Job Details: 08/09/2022
Customer stated that they have warranty told him definitely want to they would have a 10 year that only covers the motor and basket. Customer does not want to pay for anything told him to check his breaker that could be the issue and if not see if he calls whirlpool and see if they can cover it. If check the breaker doesnt fix the issue.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78249
Garry
Job Details: 08/09/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Returned unit to operation and tested machine. No leaks, , heater is heating, and unit operating as designed with appropriate amp draw throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG/AA
Near San Antonio, TX 78253
Garry
Job Details: 08/09/2022
Customer complaint of icemaker freezing up, stopping ice production. Previous visit found bin full of ice, but removal of ice bucket confirmed customer complaint. As per Samsung STG, installed Icemaker Service Kit (DA82-02714A). All components in kit swapped with existing parts. Tested unit and found all components working as designed and observed icemaker pass self test. Icebox is well-sealed. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Upon arrival customer stated unit never made it out of sensing mode, consistently filling and turning was all the unit was doing. Bad pressure sensor switch is the cause of the issue, need to order control to resolve issue. ; ordrng 1 W11230135 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
Outer door is failing and coming apart. I was able to get a concession from WP. Part is OOS. ; ordrng 1 W11176456 (Outer door)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Upon arrival calibrated oven and tested. Unit is now within specs. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/09/2022
Customer had multiple issues. The lights not coming on and ice melting. Then freezing up underneath top bin in freezer along with freezing up on adapter behind ice maker. Found light issue to be caused by the deli ui/deli harness. Found deli harness broken and deli ui had no indication of power, unplugged deli drawer to resolve the lighting issue. Customer declined to have that portion repaired. As for the other issue ice forming on the base of the top bin of the freezer and on adapter, found lower freezer bin not installed properly, reset the lower bin to resolve this issue. If the icing continues please order W10864519 adapter (this part under 1 year part warranty until 11/29/22) customer would be responsible for the labor cost (tier 3).
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Upon arrival removed recall style heater. Installed new style. Verified no leaks. Tested unit no error codes. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78247
Daniel
Job Details: 08/09/2022
Arrived at customers residence to replace recalled heater. Installed new heater. Tested unit to make sure no leaks. Unit functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Customer stated they did not need service upon arrival, plugged unit in and was working today. Will call us back if issues comes back up
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78222
Daniel
Job Details: 08/09/2022
Customer reported food freezing under diffuser. Upon arrival found diffuser opening and closing as it should. Let customer know that tech line states that food will freeze under diffuser. I had already called techline on last visit. Use same SR number as last visit. Unit functioning as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
Machine was not installed. I was able to repair the damaged hinge and reinstall properly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Boerne, TX 78015
Sebastian
Job Details: 08/09/2022
Found the we attached wire retainer too far from pump wire came loose made adjustment, if further issue occour must have lower harness
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/09/2022
J13to10dpl1 Customer received authorization while I was there for the cosmetic issue on all 3 doors ordering bring badge and UI for the doors as well as oz cannot be swapped over; ordrng 1 W10849511 (Door ff) and 1 W11254959 (Door ff) and 1 W11262313 (Ui) and 1 W10214168 (Badge) and 1 W10849519 (Door freezer)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS07
Near Boerne, TX 78006
Sebastian
Job Details: 08/09/2022
But on that hose was kink very bad stopping all water flow was able to address issue unit good to go customer instruct
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHB2751TF3
Near Somerset, TX 78069
Jesus C.
Job Details: 08/09/2022
Installed new water valve. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78223
Daniel
Job Details: 08/09/2022
Customer reported unit dispensing soap but not soap laying on bottom of unit. Customer stated it looks like unit isnt washing properly. After inspection found that sump motor would not kick on. Replaced sump motor. Sump motor now kicks on but does not release water properly and sounds like its choking. Unit is getting correct voltage. Ordering control, spray arm, and another sump motor in case the one I installed was defective. Will return when parts are available to repair.; rqstng P&A on 1 W11085683 (Sump motor) and 1 WPW10491331 (Spray arm) and 1 W11305308 (Control)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 08/09/2022
Last trip found faulty valves, replaced valves on right front and center burner. Issue still persists. After re-investigating found orifices were converted to LP, customer is on natural gas. Ordering new orifices to resolve the issue. Scheduled for soonest availability pending part arrival. ; ordrng 2 W10652710 (Orifice LF&LR)s and 1 W10791079 (Orifice RF) and 1 W10791082 (Orifice RR) and 1 W10791073 (Orifice center)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
At present the freezer and refrigerator temperatures are at 25?F and 50? F respectively and the current measured at the compressor is ~0.46 A. This suggests a low charge. The customer also indicated that the compressor made a loud noise when it activated.I conferred with DH who advised new compressor and evaporator. Parts OOS. Please contact customer asap. *Customer risk not happy with machine and would like a new one. I advised to contact manufacturer regarding that issue. ; ordrng 1 W11580057 (Compressor) and 1 W11504449 (Coupler) and 1 W11546605 (Evaporator) and 1 W11506619 (Coupler)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Somerset, TX 78069
Jesus C.
Job Details: 08/09/2022
Tested unit. Basket warped. Will need new basket. ; rqstng P&A on 1 W10752719 (Basket), states that autho needed
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Upon arrival found hot water valve not working.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Comfort, TX 78013
Drew
Job Details: 08/09/2022
Upon arrival received F8e4 error code. Found the supply hose was loose leaking into the drip tray, tightened it up and resolved all issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/09/2022
Installed new ice maker and valve. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78210
Daniel
Job Details: 08/09/2022
Returned with parts to repair. Installed new coupling, solenoid, and ice dispenser motor. Tested dispenser and unit is now dispensing ice as needed. Unit now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
I replaced control with customer provided part.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC558JSS
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Customer stated left front and right front burners are not igniting. Found cause to be burner heads needed slight adjustment. Adjusted burner heads to resolve the issue. Unit is functioning as designed now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/09/2022
Customer reported lighting issue on top of unit and freezer lights not functioning properly and bins in freezer. Suspected light module in freezer, replaced freezer module from stock, didnt resolve the issue. Ordering all upper lights to resolve the issue. As for bins in freezer issue was the upper bin rail system fell off track. Fixed that to resolve that issue. Scheduled for soonest availability pending part arrival. ; ordrng 1 W11205082 (Module harness) and 2 W11462342 (Module)s, used 1 W10695459 (MODULE) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78221
Daniel
Job Details: 08/09/2022
Returned with helper to pull oven out. Noticed when trying to pull the oven out that the power chord was going up behind the microwave. Pulled out microwave and found that the oven was hardwired in. Checked voltage in wire nuts. Black to white was getting 122 volts. White to red was getting 0.3 volts. And red to black was getting 0.5 volts. Ultimately the unit was not getting proper voltage. Popped breaker and tested again but unit was still not getting proper voltage. Let customer know an electrician would have to come out and take a look at the breaker. Unit functioning as designed. Issue is electrical on the house end.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
I verified that the machine had not been reinstalled properly. I reinstalled and leveled the unit. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78213
Garry
Job Details: 08/09/2022
Customer complaint of low ice production. Previous visit found intermittent issue with Ice Box Fan and called into question whether or not left RC Door Switch was being closed/allowing for current to flow through it. Replaced Fan Motor (W11529245) and Shim (2177331) to address issue. Airflow to icebox now vastly improved and Door Switch is being reliably closed, allowing dispenser and fan to operate properly. Machine is currently producing and dispensing ice. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/09/2022
Customer stated unit not making ice or cooling properly in the freezer. Found freezer Evap frozen over, found cause to be freezer Evap motor has gone out. Ordering Evap motor to resolve the issue, scheduled for soonest availability. ; ordrng 1 W11452196 (Freezer evap motor)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Universal City, TX 78148
S
Job Details: 08/09/2022
Upon arrival customer stated unit began making a loud noise then completely shut down. Put unit into test mode and found an error code f7e2. Found oil leaked all over the components underneath the unit causing the malfunction. Ordering 1 W11524820 control, W11405459 lower harness, W11164183 gear case, W10677723 drive motor, W10721967 Splutch, W10808317 drive belt, W11162560 capacitor, W11398781 shift actuator, and W11259498 drain pump to resolve issues. ; ordrng 1 W11524820 (Control) and 1 W11405459 (Lower harness) and 1 W11164183 (Gear case) and 1 W10677723 (Drive motor) and 1 W10721967 (Splutch) and 1 W10808317 (Drive belt) and 1 W11162560 (Capacitor) and 1 W11398781 (Shift actuator) and 1 W11259498 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Universal City, TX 78148
S
Job Details: 08/09/2022
Upon arrival customer stated units control lights did not work as well as the door switch was broken off. Verified issues. Ordering 1 W11594670 control box and W11123941 switch. Both parts are oos. ; ordrng 1 W11594670 (Control box) and 1 W11123941 (Switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78261
S
Job Details: 08/09/2022
Upon arrival customer stated the unit was acting funny a couple of weeks ago so she unplugged the unit and gave the unit a hard reset on the unit. After doing the hard reset the customer stated she ran more loads and the unit functioned as designed. Tested unit and unit ran through diagnostics as designed. Found no error codes. Advised customer to contact us if the issue comes up again. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78217
S
Job Details: 08/09/2022
Upon arrival customer stated unit would trip the breaker. Pulled the u its back panel off and Immediately noticed an oil leak coming from the compressor. Contacted DH and verified that the compressor needs replacing. The unit has a R600 compressor. Ordering 1 W11580057 compressor, coupler W11504415, coupler W11504431, W11506619 coupler to resolve issue. SS tech needed back out. Compressor is oos. ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZKV01
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/09/2022
Installed new door switch. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78264
Daniel
Job Details: 08/09/2022
Customer stated unit making extreme excessive noise when spinning and agitating. Customer stated that it was in his best interest to purchase a new unit.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Customer stated unit blows smoke back into home and light doesnt turn off from the control. Found 2 issues with fan, fan was never installed properly, unit will need to be uninstalled to to have the fan installed properly and the duct work has become separated from the wall. For the light issue, issue is with the triac on the control. Ordering electronic control to resolve the issue. Customer provided the closing documents of home to show unit in warranty. Scheduled for soonest availability to allow part arrival. ; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78217
S
Job Details: 08/09/2022
Upon arrival customer stated units hot water would continuously run with the unit on or off. Verified a faulty W11513255 water valve. Ordering 1 W11513255 water valve to resolve issue. ; ordrng 1 W11513255 (Water valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Last tech found unit door needed bracket, this wouldnt resolve the issue as the issue is the outer door stainless is separating from the the outer door frame. Ordering outer door and badge to resolve the issue. Part is psp oos. ; ordrng 1 W11176456 (Outer door) and 1 W11178521 (Nameplate)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78006
Sebastian
Job Details: 08/09/2022
Confirm unit was properly converted to propane also confirm that unit will not have a visible flame height change from low to high confirm that there is a change in airflow as you can hear the valve adjust the unit customer to monitor the middle burner and see if it develops anymore soot soon Tech Line would like me to replace the middle burner head and cap if customer calls back with any issues
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near San Antonio, TX 78264
Daniel
Job Details: 08/09/2022
Customer reported ice maker freezing up. After inspection found that ice maker had been thawed out by the customer. Had seen multiple issues with this ice maker in the past for freezing up and that they make an ice maker kit for the issue. Called Samsung tech support and they agreed. Ordering ice maker kit. Appointment will be booked as soon as authorization is approved for OTL. ; rqstng P&A on 1 DA82-02675A (Ice maker kit)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Last trip found faulty control, microcomputer, and humidity sensor. Replaced all parts to resolve the issue. Unit is functioning properly now. No further issues at this point. Unit was under warranty at the time of diagnosis. Customer provided proof of purchase.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near San Antonio, TX 78239
S
Job Details: 08/09/2022
Upon arrival replaced faulty heater with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Boerne, TX 78006
Sebastian
Job Details: 08/09/2022
Replace defective door that was delivered to customer UNI good to go
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Boerne, TX 78006
Sebastian
Job Details: 08/09/2022
Found that the tub delivered had broken pieces on a customer wants to go ahead and go through in order another park? Steam order a part that has been inspected shocks are staying with customer. Need 2nd tech; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78251
Chris S.
Job Details: 08/09/2022
Reschedule for tomorrow part was not in my bin ; schdld next appmnt for 8/10 WED !
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78244
Chris S.
Job Details: 08/09/2022
Replaced drain pump and lower harness. Tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Converse, TX 78109
Chris S.
Job Details: 08/09/2022
Need reschedule repair for Thursday missing one damper.; ordrng 1 W11545322 (Damper)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78257
Chris S.
Job Details: 08/09/2022
Replaced heating element per whirlpool special project. Tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78261
Jim G.
Job Details: 08/08/2022
I verified leak the the top rack adjuster. I replaced all parts save for the lower adjuster which seems to have been ordered in error. Issue is resolved.
We serviced a
KITCHEN AID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78223
Daniel
Job Details: 08/08/2022
Arrived to install recalled heater. Installed new heater. Tested unit. Unit functioning as designed. No leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Chris S.
Job Details: 08/08/2022
Customer stated that dishwasher was not drying dishes and leaving orang water. Found issue to be bad heating element and Im heating element rust. Need to replace heating element.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL RANGE
Model RF350BXK
Near San Antonio, TX 78222
Daniel
Job Details: 08/08/2022
Upon arrival found that model or serial number did not match unit. Customer stated she could not find serial/model tag. Let customer know the placement of the tag and also let customer know that they would have to call their extended warranty and give them the proper serial/model numbers so we can have a new ticket dispatched. Gate code #4102
We serviced a
SAMSUNG WASHER
Model WA45N3050A
Near San Antonio, TX 78222
Daniel
Job Details: 08/08/2022
Upon arrival customer stated that unit was already serviced with another company and that service from us was no longer needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78232
Garry
Job Details: 08/08/2022
Customer complaint of refrigerator icemaker not making ice and ice dispenser not working. Previous visit found E2 error code in icemaker diagnostics, indicating motor had lost position. Tested icemaker motor and found harvest completed successfully and icemaker fills with water. Returned today to find ice bucket full of ice and temperatures all checking good. Replaced 1 W10822606 (Ice Dispenser Motor). Motor now functional but motor shaft fused to old motor. Ordering Motor Shaft (W11509548) to address issue. Leveled unit for customer to assist with door closure. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11509548 (Motor Shaft)
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Boerne, TX 78015
Drew
Job Details: 08/08/2022
Customer not here, gave directions to get into house. Upon arrival spoke with Bruce received Sr 7734306930. Checked voltage at controls. Was told to replace hv and control board. Hv board is psp item, if possible expedite part. ; ordrng 1 W11306696 (cntrl-elec) and 1 WPW10624574 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/08/2022
Installed new Led module. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES1
Near San Antonio, TX 78249
Sebastian
Job Details: 08/08/2022
And all burner To be in terrible condition unable to scrape or repair them ordering burner heads for all burners and caps; rqstng P&A on 1 WPW10183374 (Cap) and 2 WPW10515455 (Burner front)s and 2 WPW10515454 (Burner center LR)s and 1 WPW10515453 (Burner rr)
We serviced a
FRGIDAIRE WASHER
Model NA
Near San Antonio, TX 78249
Sebastian
Job Details: 08/08/2022
Went to the room number assigned by the apartment complex customers confused and saying the washer machine is working as it should closing out this call
We serviced a
LG WASHER
Model n/a
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/08/2022
Customer stated unit showed dr-drain and ie- inlet errors. Ran unit through full cycle while working on customers dryer. Unit functioning properly. Couldnt replicate the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Helotes, TX 78023
Sebastian
Job Details: 08/08/2022
#9900 Customer has a very high water pressure at the moment they must have PRV adjusted outside Found a 140 PSI to the backyard host bib customer has a chance of having multiple appliances anything connected with water acting up in the house due to this. Let's work explain plumber did come and turn up the water pressure but they were having issues even before then ordering PRV valve along with the water filter housing and returning with water valve to rebuild system as Texas home appliance was the last company out Let's work explain plumber did come and turn up the water pressure but they were having issues even before then ordering PRV valve along with the water filter housing and returning with water valve to rebuild system as Texas home appliance was the last company out; ordrng 1 W10786952 (Prv) and 1 8212547RP (Hose prv) and 1 W11024083 (Housing) and 1 W11024084 (Heater)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS04
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 08/08/2022
Ice maker not making ice. Found e5 timed ice making error. Tested ice maker in diagnostics testing, ice maker tested good. Issue is with the control going into default timed ice making. Reset unit to get rid of error, in hopes to temporarily fix the issue. Ordering control to fully resolve the issue. ; rqstng P&A on 1 WPW10675033 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/08/2022
Customer stated unit not heating. Checked error codes, found F7 E1 error indicating heater turned off. Ran diagnostic cycle checked unit unit is functioning properly now. Issue likely came about due to something falling on to heater while running. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WOS31ES0JS00
Near Boerne, TX 78006
Drew
Job Details: 08/08/2022
Upon arrival replaced thermal fuse. Unit powered on right away. Preheated unit to verify everything was working which it didnt heat, called tech line spoke with Travis and received Sr 7734306200. Found the tod was shorted, only showing 120 from one side. Per tech line order a tod and thats the fix. ; ordrng 1 WP4449751 (thrmst-fix)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM3
Near Boerne, TX 78006
Drew
Job Details: 08/08/2022
Upon arrival found door not sitting correctly. Tracks of misaligned, attempted to realign but didnt work. Ordering tracks for freezer, adapters, and gasket to resolve issue ; rqstng P&A on 2 WPW10120018 (slide rail (frz))s and 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket)
We serviced a
WHIRLPOOL WALLOVEN
Model WOS51EC7ASC03
Near Helotes, TX 78023
Sebastian
Job Details: 08/08/2022
Determined that heater for bake is malfunctioning, broil good indicating good power good cutoff,. Labor 179, plus parts; ordrng 1 W11545804 (Heater)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78260
Jim G.
Job Details: 08/08/2022
I verified issue was a faulty right hinge. I replaced the part. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/08/2022
Tested unit. Slow ice production on both ice makers. E5 error for top ice maker. Will need to replace. Out of stock at the time. Bottom ice maker shorted out when trying to test for function. Will replace bottom ice maker. ; ordrng 1 W10886939 (Ice maker)
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104DSS3
Near Castroville, TX 78009
Jesus C.
Job Details: 08/08/2022
Tested unit. Found bad pump assembly. Replaced pump. No issues during testing. Unit is working properly. Job complete.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near San Antonio, TX 78236
Richard G.
Job Details: 08/08/2022
Replaced harness. Tested to complete. Unit is heating now.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HB0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/08/2022
Customer stated unit clock not full. Found cause to be control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point.