We serviced a
WHIRLPOOL WASHER
Model WTW8500DW
Near Universal City, TX 78148
Chris S.
Job Details: 10/15/2021
Replaced gearcase wash plate, slider and screws. Tested unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2021
On call ahead customer stated unit making ice but not dispensing. She stated would like me to order the parts since I already know the issue. Ordering auger and shaft to resolve the issue.
We serviced a
JENNAIR COOKTOP GAS
Model JGC9536BDR
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2021
Customer stated only one burner igniting. Found cause to failing burner head assemblys. During diagnosis I accidentally dropped something on the bottom right corner of the glass top, cracking the bottom right corner. Gotta research to see if can locate a new glass top as marcone shows it as discontinued. If can find glass top customer wants to proceed with repair.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 10/15/2021
Last trip found unit needed new center burner head. Replaced burner head with new screw and didnt over torque screw (per service pointer) to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Douglas H.
Job Details: 10/15/2021
Last tech found faulty console and humidity sensor. Rediagosed unit to find that the humidity sensor was never plugged in from the factory. Confirmed that console was needed with f6e4 error code. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near San Antonio, TX 78254
Colton B.
Job Details: 10/15/2021
Issue was a frozen floor of freezer. Found frozen over drain hole. Drain tube was not blocked. Finding issue to be an internal collapse of the drain line. Techline Robert verified issue SR 7732003097.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78253
Colton B.
Job Details: 10/15/2021
Customer reported damaged gasket causing air space when closing the door. Replaced with new gasket and door is closing properly without any air gaps.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Colton B.
Job Details: 10/15/2021
Customer issue was that bottom drawer was difficult to use. Found left side not installed properly. Reinstalled drawer correctly, drawer is now functioning correctly. It slides in and out and will hold weight. Customer concerned that the drawer is slightly uneven. Informed customer that this is a cosmetic issue (unit is past 30 day cosmetic warranty) and that she will have to call Whirlpool. Took detailed pictures of the gap in question for Whirlpool to have. As of now however the unit is functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB02
Near San Antonio, TX 78245
Colton B.
Job Details: 10/15/2021
Customer reported damaged gasket. Found that damaged gasket was preventing the door from closing properly. Replaced with new gasket and door closed and functioned properly. Job complete
We serviced a
JENN-AIR COOKTOP GAS
Model JGC7636BS00
Near Boerne, TX 78006
Colton B.
Job Details: 10/15/2021
Returned to customers house to install new conversion kit. Unit tested good
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Colton B.
Job Details: 10/15/2021
Returned to replace fan motor with harness. Defrosted the freezer and installed new fan motor. Tested appliance and fan did kick on. Everything functioning correctly. Job complete .
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Victoria, TX 77904
Jim
Job Details: 10/15/2021
Customer states that pump quit running, and unit quit running also. Check breaker; breaker was off. Turn breaker on and try to start unit. Unit will not start, indicating bad pump.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77905
Jim
Job Details: 10/15/2021
Customer states that washer is dancing around during spin cycle. Check suspension; suspension bad. Install suspension kit from truck stock. Test washer. Educate customer on how to prevent suspension issues.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Robstown, TX 78380
John L.
Job Details: 10/15/2021
Installed component, issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Aransas Pass, TX 78336
John L.
Job Details: 10/15/2021
Inspected unit, found bad thermostat. Replaced and resolved.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Goliad, TX 77963
Jim
Job Details: 10/15/2021
Customers builder noticed scratches and slight bends around hinges of lower oven door. Customer was unaware of the problem until told. Inspect door (see pics), all damage is cosmetic, should not affect oven operation. Order touch up paint (72032 ) to cover scratches. Customer does not want to take door apart to replace rear panel. Pic of shiny glow is where dent is
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Corpus Christi, TX 78414
Adam
Job Details: 10/15/2021
Installed waterline tested unit issue resolved
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78412
Adam
Job Details: 10/15/2021
Inspection of unit shows not all connections to heating element were plugged in and secure. Connected timing wire and tested other connections issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Corpus Christi, TX 78413
Adam
Job Details: 10/15/2021
Customer complaint unit stopped in the middle of a fresh cycle and now will not respond to commands. Only error code on unit shows for slow drain. Unfortunately unit will not let me enter a diagnostic cycle or run drain. There is a service Pointer for this unit if both control and interface are to be replaced. Also unit is stuck in the lock position unable to open the lid. Replace interface control drain pump latch and strike to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Corpus Christi, TX 78413
Adam
Job Details: 10/15/2021
Customer states door handle is broken as well as Long dry times. Replace door handle to resolve broken door. Also as far is dry time to go unit is getting correct voltage and good temperatures. Air flows relatively good but can be improved on advise customer to reposition exhaust hose for dryer and clean out painting. Customer is requesting latest possible appointment
We serviced a
KITCHEN AID RANGE
Model n/a
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/14/2021
Our customer is having a problem with the burner grates wobbling. They are not steady . There is a profound bend on the left side of the cooktop causing a safety and functional problem. The left cooktop will need to be replaced. Part ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Boerne, TX 78006
Douglas H.
Job Details: 10/14/2021
Last trip found leak in evaporator which caused compressor to cease. Replaced compressor and evaporator to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 cool down period. ; used 1 W10890114 (Coupler), 1 W10890102 (Coupler), and 1 W10890291 (Coupler) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/14/2021
Our customer needs a new ice maker. Part ordered.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15POZT0
Near Comfort, TX 78013
Douglas H.
Job Details: 10/14/2021
Last trip confirmed diagnosis of bad compressor due to leak in evaporator. Replaced both compressor and evaporator to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 10/14/2021
Replaced water fitting assembly and tested. Was getting super low pressure, took water filter out and great pressure. Refrigerator is now working as designed. Recommended to replace water filter.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS00
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/14/2021
This unit is in warranty with a DOP of 14June2021. Serial Number is UA1806505. Our customer is having a problem with intermittent power outages to the unit. It can be shaken and it will power up. I removed the unit from the cabinet and removed the back panel to see if the power cord was soundly plugged into the drain pump. It was. I was able to replicate the problem a few times. This unit will need a new auxiliary drain pump. I replaced the drain pump and tested. This unit is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/14/2021
I replaced the main control but the unit would not go into DLMS calibration and it would not initiate anything in component activation. I contacted Steve, Senior Technician at Whirlpool Tech Line and we went through thorough grounding tests to see if there was anything causing the improper voltage from the control. The console was operating. I have sent the part back as defective. Lets put our customer in the urgency list.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Castroville, TX 78009
Jesus C.
Job Details: 10/14/2021
Tested unit. Found actuator disconnected from cam assembly. Will need to replace actuator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/14/2021
Tested unit. Could not duplicate any issues. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Jim G.
Job Details: 10/14/2021
Scott SR# 7731600884 according to techline this is a cosmetic issue as it does not affect function. However I did replaced the gasket to the affected door.
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Universal City, TX 78148
Zachary
Job Details: 10/14/2021
Checked dryer, located noise coming from blower wheel. Blower wheel is loose and wobbly. Was not able to uncease from drive motor. Having to order drive motor and blower wheel to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/14/2021
Tested unit. Found actuator disconnected from cam assembly. Replaced actuator. No further issues. Job complete. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KFGD500ESS04
Near Comfort, TX 78013
Colton B.
Job Details: 10/14/2021
Customer reported stove taking 45-1 hour to pre heat. Tested the bottom oven and it functioned fine. Tested the upper oven and didnt get a flame but the igniter did turn on. Suspecting bad gas valves. Will order valve and return when parts arrive.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS03
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/14/2021
I verified that the control is creating the chime issue. There is a service pointer on the matter which requires a kit. Also I am ordering a bin button for the ice bin which should resolved previous ticket.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS03
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/14/2021
I removed the unit from the cabinetry and removed the front panel, front plate and top. I removed the freezer drawers, shelves and panel to access the evaporator fan. I replaced the
We serviced a
LG DRYER
Model DLEX7177RM
Near Bulverde, TX 78163
Jim G.
Job Details: 10/14/2021
Installed rollers. Issue is now fully resolved.
We serviced a
MAYTAG WASHER
Model MHN33PDCWW2
Near Universal City, TX 78148
Zachary
Job Details: 10/14/2021
Resolved this issue when I was here last week. This unit wasnt dispatched to us yet. Changed the prices to desired amount. Checked and everything is working great on this additional washer. Washer is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/14/2021
The model number was off by engineering codes. Model Number: WOS51EC0HS02. Serial Number: DA1614440. Our customer provided closing document within warranty. Picture included. This unit is not showing up in entitlements. Our customer had a no heat problem. I found that the installer only had the power cord partially inserted into the 240VAC outlet. The unit was only receiving 120 VAC. The unit would power up but not heat. I fully inserted the power cord into the outlet and tested. This unit is now heating. No errors in diagnostics. Unit is now fully functioning as designed. Customer Instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/14/2021
Our customer was having problems with the unit dying. They are using rinse aid. They told me that oddly enough it recently started drying. This model has had a trend in which the unit door latch has been remaking stuck open out of manufacturing. I removed the front panel to ensure that the lid lock is not sticking. This unit is fully operational now. Customer Instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Shawn W.
Job Details: 10/14/2021
I replaced the door and gasket and tested the unit. The door was now closing evenly. The previous door obviously had a molding defect. I heat treated the seal and requested that our customer leave the door closed for at least 5 hours to cure. Unit is fully operational now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 10/14/2021
Replaced refrigerator door however there is also another issue as well. The filter cover is warped as well and needs to be replaced. ; used 1 WP67006331 (Filter cver) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 10/14/2021
I replaced control and dispenser assembly however it appears now the metering pump is intermittently unresponsive. Also the tray appears warped will replace as a precaution.
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/14/2021
I removed the oven doors, front panel, removed the unit from the cabinet and turned off gas and electrical. Removed all the needed knobs and console. I replaced the left valve manifold, reassembled, reinstalled and tested. The knob is now straight as designed.
We serviced a
WHIRLPOOL COOKTOP GAS
Model G7CG3665XS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/14/2021
Customer does not need service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near Floresville, TX 78114
Chris S.
Job Details: 10/14/2021
Replaced valve and still not getting water to ice maker. Found issue to be faulty water filter housing.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Floresville, TX 78114
Chris S.
Job Details: 10/14/2021
Customer stated that stove would shut off when using oven foundation to be control board. Replace control board test unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model RBS305PDB14
Near Floresville, TX 78114
Chris S.
Job Details: 10/14/2021
Went to replace control board tester unit it is not working still. Found issue to be user interface. Part is discontinued.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Stockdale, TX 78160
Chris S.
Job Details: 10/14/2021
Play suspension tester unit everything working good do not need cam replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Douglas H.
Job Details: 10/14/2021
Customer stated screws came out of door. Verified nothing stripped out, reinstalled screws to resolve that issue. While verifying the screw holes noticed a wire harness in door loose, used wire tie to resolve that issue. Per sb web unit under ELW program. ; used 1 Wp8567668 (Tie-wire) from stock
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near Kerrville, TX 78028
Colton B.
Job Details: 10/14/2021
Returned to customers house to replace digital screen. Installed new screen and it functioned without any problems. Job complete
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WRQA59CNKZ
Near Ingram, TX 78025
Colton B.
Job Details: 10/14/2021
Returned to replace ice maker for customer. Installed new ice maker and tested as needed. New ice maker functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Schertz, TX 78154
Chris S.
Job Details: 10/14/2021
Customer stated they want us to have the parts for the washer since its making the same issues in time to get them. Ordering control board UI board drain pump and lower harness. Need authorization for parts.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/14/2021
Tested unit. Sump not running. Replaced sump assembly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/14/2021
Ice maker not running. Replaced ice maker. Called tech line. Found pins on wiring harness from liner popping out of connector. Secured all pins to the connector and secured wiring. Ice maker now running. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/14/2021
Customer complaint is that there is standing water on some surfaces. Multiple mugs that are upside down have water on top of them. Advised Any recessed surfaces will retain water. Called tech line. Unit is working as designed. Sr 7731989128. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/14/2021
Restriction in evap. Will need to install dye drier and vacuum unit. Will reschedule.
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAC0
Near Boerne, TX 78006
Colton B.
Job Details: 10/14/2021
Customer reported detergent falling into tub before turning on the appliance. Changed out old detergent trae with new one and new trae functioned properly. Advised customer to let a cold cycle run through the appliance
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 10/14/2021
Replaced parts. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near San Antonio, TX 78209
Zachary
Job Details: 10/14/2021
Checked washer, found completely dead of electrical activity. Good power to unit. Replaced both console and control board. Calibrated and tested washer no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Converse, TX 78109
Zachary
Job Details: 10/14/2021
Checked washer, issue is strike was snapped in half. Checked lid and does not come with strike. Ordering strike to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Converse, TX 78109
Chris S.
Job Details: 10/14/2021
Customer stated that they dont need service icemaker was making ice again.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Converse, TX 78109
Chris S.
Job Details: 10/14/2021
Upon arrival customer stated they dont need service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near San Antonio, TX 78204
Sebastian
Job Details: 10/14/2021
Found that the icemaker chute was not installed correctly made adjustment cleared out unit tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78237
Sebastian
Job Details: 10/14/2021
Found that two of the switches in the back are evident that it has blown there is a black mark on there Ordering all the switches as a contingency.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details: 10/14/2021
Customers concern is if the unit does not dry the plastic explain to them that the rinse aid does not adhere to plastic because it is porous. Showed example of Tupperware that had orange from food as an example of plastic being porous holding on to the material another concern is that they say that the cups from the top rack drip onto the bottom making it hard to dry explain to customer that they must pull out the bottom rack first as per manual confirmed with tech line that these are all common issues that the customer needs to be advised that or not repairable and the unit is working as it should.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78254
Sebastian
Job Details: 10/14/2021
Customer is having intermittent issues losing the cooling again at the moment the unit is cooling good temperature but there is evidence that the water in the ice container has melted customer explained that they lost all the cooling on occasion and then it comes back when resetting the breaker or on its own cannot determine any issues at the moment ordering inverter box as it appears to be struggling.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78238
Sebastian
Job Details: 10/14/2021
Replaced the manifold on the unit unit good to go
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 10/14/2021
Hes out the balance during the tub ring along with the water valve did find a good amount of calcium in the water valve
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/14/2021
Customer reported dryer not heating at all. After inspection and testing continuity on multiple fuses found bad heating element. Old heating element had broken coil. Replaced with new heating element and tested on time dry as needed and dryer is functioning properly. Job complete
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78250
Colton B.
Job Details: 10/14/2021
Returned to customers house to replace door. Installed new door and everything is function properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78412
John L.
Job Details: 10/14/2021
F0E5 off balance. Tested suspension for issues, suspension is shot and will need to be replaced to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78413
Jim
Job Details: 10/14/2021
Customer states that washer is leaking water from somewhere. Check front for leak, none found. Find leak in rear, coming from water valve. Tighten hoses to make sure water valve was leaking, not hoses.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Corpus Christi, TX 78410
Jim
Job Details: 10/14/2021
Customer states that refrigerator is not cooling properly. Check temperatures: freezer is set at -4, reading 0 degrees. Refrigerator is set at 33 degrees, reading 41. Called TechLine, spoke to Leon. After various checks and tests, determine air returns possibly blocked (SR7731989588). Air return clear. Hear evaporator fan, sounds weak. Replace evaporator fan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB
Near Corpus Christi, TX 78415
Michael
Job Details: 10/14/2021
I called and spoke with Oscar, he said that he had defrosted it and the appliances is cooling normal at this time. He will call us back if it acts up again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Port Aransas, TX 78373
John L.
Job Details: 10/14/2021
Inspected unit, compressor will not power on. Compressor on unit looks good. Board issue causing problems with this unit. Will need to order board to replace and resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78412
John L.
Job Details: 10/14/2021
F0E5 off balance. Tested suspension for issues, suspension is shot and will need to be replaced to resolve this issue.
We serviced a
WHIRLPOOL OVEN
Model ACR4303MFS4
Near Corpus Christi, TX 78412
John L.
Job Details: 10/14/2021
Installed component, tested unit after installation. Issue resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Alice, TX 78332
Adam
Job Details: 10/14/2021
Unfortunately I was late to this appointment and location where product is being kept is already closed. Reschedule for following Thursday; schdld next appmnt for 10/21 THU !
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Alice, TX 78332
Adam
Job Details: 10/14/2021
Customer states every time they use the convex function theres a rattling sound. Customer also states for the past few uses noise has not happened. Inspection of unit shows no error codes and all functions work as designed preheated the oven to 450 convection waited for noise but did not happen. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED94HEAWO
Near Falfurrias, TX 78355
Adam
Job Details: 10/14/2021
Customer complaint of unit not starting. When pushing the start button you can hear an audible click and then nothing. receiving error code L2 drop in power. I have to replace the control board and testing unit still not receiving proper voltage. Replace belt switch thermistors motor and uI to resolve issue.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kingsville, TX 78363
Adam
Job Details: 10/14/2021
Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows no error codes. Manual testing of all components shows excellent functionality as well as good temperature hot and cold. Calibrated unit and ran verification cycle all operations are normal. Cannot duplicate customer complaint issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Kingsville, TX 78363
Adam
Job Details: 10/14/2021
Inspection of unit shows error code for long drain as well as overload. Pre-diagnostic states replace drain pump which is correct. But unfortunately strike for this unit is also broken. Will need to order strike in order to properly repair unit
We serviced a
KITCHENAID ICEMAKER
Model KUIC18PNZS0
Near Corpus Christi, TX 78410
John L.
Job Details: 10/14/2021
Started work to replace compressor, as compressor was re-replaced found multiple issues from tubing running from evaporator tray to compressor. All this tubing has corroded and become brittle which has to be falling apart causing leaks throughout system. Will need to replace evaporator assembly to resolve these issues.
We serviced a
KITCHENAID ICEMAKER
Model KUID308ESS1
Near Robstown, TX 78380
John L.
Job Details: 10/14/2021
Inspected unit, compressor has completely locked up that unit causes breaker to flip. Replaced compressor, vacuumed lines and charged unit with 4.75oz of refrigerant. Unit holding charge and equalized. Evaporator is frosting over. Issue has been resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Corpus Christi, TX 78402
Michael
Job Details: 10/14/2021
I called and spoke with Mr Rangel and advised I wasnt coming out due to weather. In talking with the customer, its heating, its just the error code. The sensors have been changed out twice, this is a control board issue, problem solved on another job same unit. Ordered the control, please reschedule the customer when the part comes in ;
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 10/14/2021
I called and spoke with the customer, Lisa at RAC advised I wasnt coming out due to weather. She told me it wasnt heating per customer. I advised her it was heating properly when I checked it previously, she said they tested it at their location and it still isnt heating Rescheduled cust and ordered the fix-thermostat, rescheduled other parts as well.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
Model Number: KRFF507HPS02 Serial Number: KA1614206 DOP: 2021-04-26. Our. Us timer is having a problem with ice production. I ran test 56 and received error code E2 lost position. I ran test 57 and the ice maker did not harvest. This unit will need a new ice maker. Im ordering a UI as a contingency.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Boerne, TX 78015
Douglas H.
Job Details: 10/13/2021
Customer stated unit still not draining. Checked unit over to find issue is drain pump overheating, causing drain pump to stop functioning. Customer wished to proceed with repair. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 10/13/2021
The control sent was not correct but it appears we need a transmission (gearcase) anyway as it is knocking very loud is likely to go out completely very soon. I will also replace the control as it does appear to meet the criteria for SP W10754551.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/13/2021
After speaking with techline again we determined that both the transformed and grid. Must be replaced. Also the control will be replaced as there may be a voltage control issue as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/13/2021
Tested unit. Not powering on. Found wiring damaged at terminal block. Repaired wiring. Unit powers on. No further issues. Tested to complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/13/2021
Rediagosed unit to find issue to be ceased compressor, getting amp draw of 2. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
Douglas H.
Job Details: 10/13/2021
Customer stated unit stopped cooling immediately after repair. Found start device shorted out and found unit sprung leak in SS. Repaired leak and replaced start device to resolve the issues. Vacuumed unit, held vacuum. Charged unit held charge. Advised customer of 48 hr cool down period. Unit was cooling immediately upon testing. No further issues at this point. If cooling issues proceed please order W10507884 compressor.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 10/13/2021
Replace the harnesses in the sensor on the unit tested unit found that it is operating as normal customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/13/2021
Tested unit. Ice mold popped out of ice maker assembly. Reinstalled mold tray. Tested ice maker. Hasnt popped out during testing. Found hard water buildup in fill tube. Cleared fill tube. Ice maker is working properly at this time. Advised customer to monitor for any issues. If issue reoccurs then will need to replace ice maker. Ice maker part number W10873791. Job complete.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/13/2021
Installed new valve and burner cap. No issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Schertz, TX 78154
Zachary
Job Details: 10/13/2021
Found part is paid for on entitlements. Replaced console and it is working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 10/13/2021
Replace actuator. Calibrated and tested unit everything working properly no error codes. yes to survey.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78209
Jim G.
Job Details: 10/13/2021
Replaced pumps however the water inlet valve is also failing.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78266
Zachary
Job Details: 10/13/2021
Replaced bad recirculating pump. Whole reservoir and light parts were caked with lime scale. Cleaned to best of my ability. Recommended replacing reservoir pump as well and scheduling to come back and replace that pump. Unit is working properly right now but during testing reservoir pump seems like it will go out soon. Recommended cleaning more often with solution you buy at store. To clean you turn unit off, drain reservoir of any water. Put plug back in and pour solution into reservoir then start back up and select clean cycle. Be sure that that cycle starts. After few hours go back and drain unit. Rinse with water to best of ability and discard first full batch of ice.=