Near San Antonio, TX 78253
Richard G.
Job Details: 01/27/2021
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Customer complaint is that the chrome is coming off the burner heads. Verified issue. Unit is under 30 day warranty. Ordering burner heads.; ordrng 1 WP8286813 (burnr-head) and 1 WP8286814 (burnr-head) and 2 WP8286815 (burnr-head)s
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new dye drier. Vacuum and recharged. No further issues. Job complete.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Checked ice maker found noise coming from recirculating on pump, found no debris blocking pump, pump is clean. Bad recirculating pump spoke to customer about issues. Customer stated they will contact office if they want to continue service. Job complete.; rqstng P&A on 1 W10747426 (pump)"
Near Shavano Park, TX 78230
Tommy B.
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB8959SKB Swapped out broken drain pump with new parts to resolve issue and unit tested good with no further issues at this time.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the bottom oven is coming on by itself and the unit has to be unplugged and plugged to stop it. Unit is still covered under builder warranty. Error diagnostics is showing F6E0, oven user interface lost communication, 2 times. One with a date in 2017 and one with no date.Called techline and spoke with Kathy, says to check the wiring, if all looks good, replace the control for the bottom oven. Was transferred to Whirlpool Safety. Spoke with Jessica, information was documented.SR#7729851395; ordrng 1 W11261169 (cntrl-elec)"
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 01/27/2021
DRYER WHIRLPOOL MEDC465HW0 "Installed new timer due to dryer not powering on when set to timed dry, after replacement tested dryer no issues. Job complete."
Near San Antonio, TX 78249
Richard G.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Customer complaint is that the unit is making a knocking noise occasionally. Entered diagnostics and tested damper, found noise coming from damper. Replaced damper. Entered diagnostics again and tested damper. All good. Tested to complete. Unit is good to go."
Near San Antonio, TX 78230
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Swapped out evaporator fan motor and user interface to resolve cooling issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ2 "Replaced capacitor and transformer after replacement plugged microwave into outlet no power at control board, checked filter no issues, ordering control board to resolve issue.; rqstng P&A on 1 W10849829 (cntrl-elec)"
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Checking error codes on icemaker
Near San Antonio, TX 78239
Shawn W.
Job Details: 01/27/2021
DRYER WHIRLPOOL MED5570TQ0 I tried to start the unit to verify the heating circuit unit and we had no lights nothing. I checked the voltage at the outlet and received 0 VAC. I tried resetting the circuit at the breaker box and re-checked. Nothing. I removed the terminal box and checked for. Outage there and received 0 VAC. I explained to our customer that they have an electrical problem with at least the 240VAC. It unit to the dryer. It is 0 VAC on both the L1 and L3 side with respect to neutral. Also noticed excessive lint build up behind the dryer and backside build up on the lint screen. I recommended a electrician and hiring a professional service that cleans out dryer vents.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/27/2021
RANGE JENN-AIR JDRP548WP03 Called tech who said that the residue on the inside of the glass is cosmetic. Does not want me to take door apart to clean. File number is 7729852155. Customer states that unit is under warranty from Ferguson. Will call them to try to get everything covered.
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Long heat times for bake or broil, changed out bad control board . Will have customer monitor unit, temp sensor will be needed if customer calls back in."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the touch panel on the unit is not responsive. Verified issue. Tried to reset unit, still frozen.Called techline and spoke with TJ, says to replace the console again. Will need console that is on order.SR#7729850729; O-emld tckt"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00 "Checked refrigerator found same issues as last time ice maker water inlet frozen over, called techline, techline stated to replace door due to issues is on going. Ordering door to resolve issue. Defrosted water line. SR7729851278; rqstng P&A on 1 LW11026429 (Freezer Door), states that autho needed"
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
COOKTOP GAS KITCHENAID KCGS356ESS00 "Middle burner is cutting off, will need spud and burner valve for unit. ; ordrng 1 W11246817 (Center valve) and 1 W10676661 (Spuds)"
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
WASHER MAYTAG MVWC465HW2 "Ran unit oh spin, no noise heard. No fault codes stored. Unit runs a little rough on heavy spin. ; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10528947 (Hub)"
Near Natalia, TX 78059
Jesus C.
Job Details: 01/27/2021
MICROWAVE OVEN JENN-AIR JMW8530DAS No display from oven. Microwave is working. Good power supply. Good power to control. No power from display or control. Will need to replace both to correct issue. Advised customer that display is discontinued and cannot be ordered. Collected service fee. Job complete. Display Pn 74011957Control Pn WP74009714
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 "Replaced gearcase due to oil leak after replacement no issues, washer is working as designed. Job complete."
Near Schertz, TX 78108
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 Found that the drain hose was not looped up and the drain plug to the garbage disposal was not removed. I looped up the drain hose with a zip tie WPW10339879. I also knocked out the drain plug. Unit drained and is now operating as designed. Our customer said yes to our survey.; used 1 WPW10339879 (Zip Tie) from stock
Near San Antonio, TX 78252
Richard G.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 Customer complaint is that the detergent is staying in the dw and it doesn’t seem like water is getting to the unit. Found water valve to dw shut off. Turned on valve and ran unit through test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
OVEN ELECTRIC (D FRGIDAIRE FEF326AQH "Bake element is not working, need to replace. ; ordrng 1 316075103 (Bake element)"
Near Schertz, TX 78154
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "I arrived to find out that our customer does not live at the provided address. They use to own the home but flipped it. The new address is 2411 Quail Dr. New Braunfels, TX 78130. NR told me that we need to refer our customer back to Whirlpool.I called back but got voice mail and a full mail box. Bill as customer instruct."
Near Somerset, TX 78069
Jesus C.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE525S0HW0 Replaced remaining switches. No further issues. Tested to complete.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 01/27/2021
RANGE KITCHENAID KFGG500ESS2 "Replaced orfice holder and orfice tested range same lag issue, spoke to techline advise to adjust orfice slot at igniter, after adjustment tested range no issues. Job complete.SR7729852113"
Near San Antonio, TX 78245
Justin
Job Details: 01/27/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced console and control board. Tested to complete. Unit attached to WiFi
Near San Antonio, TX 78239
Shawn W.
Job Details: 01/27/2021
DRYER WHIRLPOOL MED5570TQ0 I tried to start the unit to verify the heating circuit unit and we had no lights nothing. I checked the voltage at the outlet and received 0 VAC. I tried resetting the circuit at the breaker box and re-checked. Nothing. I removed the terminal box and checked for. Outage there and received 0 VAC. I explained to our customer that they have an electrical problem with at least the 240VAC. It unit to the dryer. It is 0 VAC on both the L1 and L3 side with respect to neutral. Also noticed excessive lint build up behind the dryer and backside build up on the lint screen. I recommended a electrician and hiring a professional service that cleans out dryer vents.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/22/2021
MICROWAVE OVEN JENN-AIR JMW3430DP01 Replaced control and console. Tested unit. Reached temperature. No errors returned. Unit is now fully functional again.
Near San Antonio, TX 78245
Justin
Job Details: 01/22/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Customer concern is the moisture from oven starts and messes with console. Did a factory reset and instructed to cover food, console is working as designed."
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 I replaced control board. Temperatures are perfect. Unit is guilty functional now. Our customer is paid in full.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 01/22/2021
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Customer stated, unit never made ice. Checked for functionality through diagnostics testing. Unit functioning but took a little too long to make a full frost pattern. Checked pressure. Pressure was low but not indicating a leak. Appears that I under charged unit on previous visit. Removed charge and vacuumed unit, held vacuum. Recharged unit, held charge. Unit began functioning properly immediately upon testing. Unit appears to be good on a cleaning cycle for a little while longer."
Near San Antonio, TX 78217
Jim G.
Job Details: 01/22/2021
DISHWASHER KITCHEN AID KDFE104DSS5 Drain punch out was not extracted. Removed pop out. Service fee collected.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/22/2021
RANGE KITCHENAID KFEG500EWH3 Replaced trim. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was a leak and damaged panel. Replaced all parts ordered, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 01/22/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced all controls, unit tested good."
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW75HEFW0 "Installed new door glass, bellow and panel. Ran quick wash cycle. No leaks. Unit is working properly. Tested to complete."
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/22/2021
WASHER AMANA NTW4516FW1 Called customer on the way. Customer not aware of service fee. Customer states extended warranty was supposed to cover repairs. Advised customer of authorization for gear case and motor only. Customer does not want to continue at this time. They will contact their extended warranty company. Job complete.
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDFE104HPS1 Removed unit replaced damaged hoses reassembled tested no leaks all operations normal.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2021
WASHER SAMSUNG WF45M5500AZ/A5 "Unit tripping breaker during stand by mode. Breaker was tripped upon arrival. Verified proper voltage and wiring at outlet. calling Samsung tech support, per notes. He had me send pictures of the the breaker and outlet to him. He me run test mode to see if it trips during cycle. Unit passed the test and is functioning properly. Breaker didn’t trip once while in home and during testing. He stated based on testing good and stated based on what seeing looks like a weak breaker. Advised to have customer have breaker checked out or replaced. 7004147514"
Near San Antonio, TX 78250
Tommy B.
Job Details: 01/22/2021
WASHER MAYTAG MVWC565FW2 Customer stated that the issue is the unit is pumping and walking during cycles. No errors found in diagnostics. Unit passed automatic cycle. Unit was wobbling during high speed manual test for spin. Adjusted feet at the bottom to level out washing machine. Reviewed use and care with customer. No further issues at this time.
Near San Antonio, TX 78222
Jesus C.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Complaint is that fresh food section too warm. Installed new dampeners and thermistor. No further issues. Tested to complete.
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found temperatures in RC at 52 F. I found that the Deli UI control is soaked in water and that the wiring harness built into the drawer door is corroded and will need to be replaced. Picture included. I found that our previous Tech did order the correct door but Marcone sent and has listed the number that was sent. I’ll inform the parts department. When changing the light module it did not work p, when I plugged back in the old module the lights came back in but then went out. They are intermittently not working. Our customer will need a new led module. Parts ordered.; rqstng P&A on 1 W10804160 (cntrl-elec) and 1 W10815669 (dor-fip ss)"
Near Universal City, TX 78148
Shawn W.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5000DW3 Customer has a noise that sounds like coins unethical impeller. I ran diagnostics and found no errors. Ran automatic test mode and all loads functioned as designed except during spin there is like a scratching sound. Ran manual test mode on low and high spin. The spin is off a bit. I removed the impeller and saw no evidence of coins but notice there was significant oil on top of the gear case and it looked slightly out of line. This unit will need a new gear case and splutch. Parts ordered.; ordrng 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W11239857 (belt) and 1 W11454734 (GEAR CASE)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDTM354ESS3 "Customer stated unit trips breaker every cycle and even in standby mode at times. Ran test cycle to check unit, no errors found. Checked unit over for broken wires. Unit ran through entire cycle. Couldn’t replicate the issue. Did need to install a wire tie to prevent wires underneath from getting pinched and breaking. Issue likely with plug outlet on home side, even though polarity is good. ; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78233
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Plugged in unit and compressor fired right up. I ran diagnostics and found not faults. However the four screws that hold in the FC and RC handle are missing. Parts ordered.; ordrng 1 WP489357 (screw) and 1 WP489357 (screw) and 1 WP489357 (screw) and 1 WP489357 (screw)
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS325FDAB06 The water is dispensing with out the filter. The water filter housing will need to be replaced. The water valve is working but the ice maker could not be jumped to pull water from the valve and the ice maker would not harvest. I rebooted the system and the same results were produced. To be fully operational the water filter housing and ice maker will need to be replaced. Our customer will need time to decide if or when they would like to move forward with the entire repair or just the water filter housing.. Our customer paid our service fee. Remaining balance just for water filter housing repair will be considerably less. Deduct second part labor fee and part price and related tax. Estimate only.; ordrng 1 W10300022 (icemaker) and 1 W10862460 (housing)
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer stated unit making abnormal noise intermittently. Found cause to be warning tag on plug vibrating causing the noise. Secured that to resolve the issue, after securing warning tag couldn’t hear the noise anymore. Unit is under warranty. No further issues at this point."
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced needed parts. Now there is another broken piece. Part ordered.; ordrng 1 W10712395 (adjuster)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
WASHER MAYTAG MHWZ600TW02 "Checked washer found no leaks but did find water residue, ran washer in normal operation and in diagnostics for leak none found, water found is most likely from door when door is opened."
Near San Antonio, TX 78245
Justin
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW9620HC0 "WUH3WUHAPL1 to cover parts, will need to order replace display console. ; ordrng 1 W11408902 (DOOR CONSOLE )"
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Customer complaint is that the unit is no longer dispensing cubed ice. Replaced solenoid. Tested out unit. Crushed and cubed ice is now working properly. Tested to complete. Unit is good to go.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KBSN608EPA01 "Did not receive proper dispatch customer has extended warranty, will need proper dispatch. Job complete."
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Last trip found faulty deli UI, replaced deli UI didn’t resolve the issue. Replaced adapter harness to resolve the issue. Unit testing good now. No further issues at this point."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Reset correct issue. Defrosted and place thermistor in correct orientation. Collected payment.
Near San Antonio, TX 78240
Tommy B.
Job Details: 01/22/2021
WASHER MAYTAG MVWX655DW2 Customer stated the unit is stuck and the wash light is continuously blinking. Cleared unit by holding start button. Diagnostics revealed F5E2 error. Ran unit through automatic test cycle and unit testing good. No further issues at this time.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW7120HW0 "Called customer stated estimated time of arrival, customer stated they are not available today.; schdld next appmnt for 1/21 THU !"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
DRYER MAYTAG MGD8630HC0 "Checked dryer found no error codes, dryer is heating up no issues good heat good airflow, from dryer. Also found heat level and dryness set to low on normal. Job complete."
Near San Antonio, TX 78259
Jim G.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced all parts. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/22/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced all parts. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Need top spray arm, and continue with stop rack order. ; ordrng 1 WPW10317197 (upper spray arm)"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/22/2021
DISHWASHER KITCHEN AID KUDE40FXSS5 Replaced water inlet valve. Issue resolved.
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5105HW0 Tested unit. Squealing noise coming from motor during spin startup and when picking up speed. Will need to replace motor. ; ordrng 1 W11026785 (motor-drve)
Near San Antonio, TX 78250
Justin
Job Details: 01/22/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "Replaced both controls, inlet valve and thermistor."
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Tested unit. Bad control. Will order new one. Will need proof of closing on next visit. ; ordrng 1 W11087226 (control elec)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Replaced regulator. Checked unit for leaks. Unable to locate any leaks. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit is still giving the same screeching noise as before. Will need to replace belt, actuator, spinner nut, and washplate.; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11183985 (SPINNER NUT) and 1 W11239857 (belt)"
Near San Antonio, TX 78247
Jim G.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW4950XW2 Verified leaking inlet valve. ; ordrng 1 WPW10356257 (Water Inlet Valve)
Near San Antonio, TX 78220
S. L.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFE505W0HB2 Removed console replaced console installed switches and control tested no dents all operations normal.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW4816FW2 Issue was that washer does not advance cycle. Found F8E1 error code. Cold valve is not letting enough water through. Unit needs new valve. Gate code is 1127. Will call customer when part comes in.; saved tckt
Near San Antonio, TX 78247
Jim G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Icemaker Assembly is needed. ; ordrng 1 W10884390 (Icemaker Assembly)
Near San Antonio, TX 78254
Justin
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Calling techline believe drain tube is damaged and closed not allowing unit to drain properly. Andrew is assisting, SR7729798105."
Near Converse, TX 78109
S. L.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced both stops rack working correctly now all operations normal.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Unit locked up after self clean. Found f8e0 blower fan speed error, found F6e4 UI communication error and unit isn’t heating now. Quoted 1036.17 for P&L. Console was replaced under a year ago so that part would be covered under part warranty. Which would bring down the quote to around 660. Customer wanted to see about getting a new unit either through Whirlpool or some other method, advised estimate good for 90 days and if wants to proceed with repair to give us a call. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W11248652 (BLOWER) and 1 W11296171 (CONSOLE)"
Near Helotes, TX 78023
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR AMANA ART308FFDM07 Called tech line spoke to Joel. He stated we need to perform the work and if the issue returns to call back for multiple failures. Replaced control and unit is functional at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
WASHER AMANA NTW4516FW3 "Issue was that unit was getting stuck in the wash cycle. Found F8E1 error code. Replaced valve, unit tested good."
Near San Antonio, TX 78253
Justin
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW8500DC5 "No error codes stored, running calibration and diagnostics. Not hearing noise, ran on high spin for a while. Finally heard noise, definitely a noise I have not heard before. No recommended parts to replace at this time. Overall machine is running and looks great."
Near San Antonio, TX 78248
Jim G.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW8640BW0 Austin SR# 7729802303 verified no errors in transmission. I spoke with techline and advised it was most likely use and care issue.
Near Universal City, TX 78148
S. L.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDTM404KPS0 F8E4 F10 E2 F4 E3 f10 E4 and F8 E2 error codes went to diagnostics lower spray and fan not working. Diverter disc present and vent motor not getting power from control Ordered new control sump and vent.; ordrng 1 W11184028 (GASKET) and 1 W11410066 (CONTROL ) and 1 W11416362 (SUMP ASSEMBLY ) and 1 W11416460 (VENT )
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDTE204EPA4 "Checked dishwasher found leak coming front left front corner, found door scolding properly found leak at dispenser, ordering dispenser, insulation, and seal to resolve issue.; ordrng 1 W10234565 (pad-ins) and 1 W10366978 (seal) and 1 W10901088 (dispenser)"
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 01/22/2021
MICROWAVE OVEN AMANA AMC5143AAS Customer stated the issue is the microwave will not heat. Found issue to be faulty magnetron. Customer declined to proceed with repairs. Collected service call.
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found dc voltage short in FC fan motor. Also found open thermistor on RC evaporator. LED module on FC bad needs all 3 parts; ordrng 1 W10695459 (module) and 1 W11087438 (motor-evap) and 1 W11249952 (FAN AND HARNESS)"
Near , TX 78015
Douglas H.
Job Details: 01/22/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Calling techline due to reoccurring issues, and appears as the cabinet to microwave is damaged. Spoke to Adrian, he asked if there is a bow around the interlock switches and there is. He wanted to video call the situation. He documented the issue and stated based on info and pictures taken, unit is un repairable due to damage to the microwave cavity. SR 7729799263No further issues at this point."
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW6120HW Tested unit. Not spinning. Found wiring to motor damaged. Repaired wiring. No further issues. Tested to complete.
Near San Antonio, TX 78219
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW4816FW2 Found unit spinning and screeching no obstructing in basket or tub found when silicone grease applied noise stops. Called tech line spoke to Scott sr number 7729798277 he advised me replace belt and pulley again clean motor good so that there is no noise.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)
Near San Antonio, TX 78251
Tommy B.
Job Details: 01/22/2021
DRYER MAYTAG MED6230HW0 Swapped out top with new parts to resolve cosmetic issue. No further issues at this time.
Near San Antonio, TX 78248
Jim G.
Job Details: 01/22/2021
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Verified compressor has failed. Audibly failing. Sealed system issue. Collected service fee. ; schdld next appmnt for 1/27 WED !
Near San Antonio, TX 78251
Tommy B.
Job Details: 01/22/2021
DRYER MAYTAG MED3500FW1 "Customer complaint was loud screech during operation. Found it to be faulty pulley wheel. Used dryer repair kit to replace the rollers and the pulley wheel. No further issues at this time. Collected service call, parts, and labor.; used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
OVEN ELECTRIC (D KITCHEN AID KOCE500ESS11 "Checked oven found dented door on microwave, ordering door. To resolve issue. ; ordrng 1 W10615372 (glass-door)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
WASHER MAYTAG MVWX655DW Issue was that the unit stopped mid cycle one time. Found F5E1 latch error code. Everything seems to be functioning well now though. Issue believed to be a glitch in the control. Unit testing good at this point.
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/22/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ Tested microwave. Unit is heating. No issues during testing. Unit is working properly. Job complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
COOKTOP GAS WHIRLPOOL WCG55US0HS00 On call ahead builder stated that the regulator still needed to be installed. Upon arrival found that the regulator was already installed yesterday. Quick pic in ticket for proof.
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Installed ice maker. Now going into harvest. Will not find home position. Found wiring at bottom of door panel broken. Not enough wire to repair harness. Will need to order new door that comes with harness. ; rqstng P&A on 1 W11038917 (dor-fip), states that autho needed"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5840BW0 "Upon further investigation found that the unit gear case base shot as well, bearing oil all over the bottom of the unit. Quoted customer 616 to fully repair. Customer declined repair as the cost to repair is more than the unit is worth. Customer is going to go buy a new unit. No further issues at this point."
Near Converse, TX 78109
S. L.
Job Details: 01/22/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Found Magnetron making whirring noise ordered new diode and magnetron. Closing docs provided unit under 1 year.; ordrng 1 W10818686 (magnetron) and 1 W11256462 (DIODE)
Near San Antonio, TX 78250
Richard G.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit is still shaking and moving across the floor. Verified issue. Will need gearcase and suspension.; ordrng 1 W11130362 (suspension)
Near San Antonio, TX 78228
Richard G.
Job Details: 01/22/2021
DISHWASHER MAYTAG MDB9959SKZ0 Customer complaint is that the unit is not draining. Found drain pump inoperable. Will need drain pump.; O-emld tckt
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
REFRIGERATOR SAMSUNG RF23J9011SR Issue is a partially frozen ice room. Customer states that ice maker repair kit has already been installed. Ordering new ice bin and bringing Scilicone to help seal up ice room. Will return Monday to fix unit. Rescheduling the ice maker repair kit in case I need it. ; ordrng 1 DA97-14504C (ICE BIN)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KUDE70FXSS4 "This unit is not draining. However I was able to get the drain pump to work with hot water. This unit has a reverse osmosis unit piggybacking off the drain hose. It drains but not to well. The drain hose is looped up but this drain pump might need to be replaced. I ran service test mode and received multiple error codes. F9E1 Diverter can’t find position and F6 E6 inlet water cool water below 84 F and F10E1 dispenser problem and F8 E1 slow drain. I t takes a long time for the water to get hot. The highest temperature was 109 F. All these error codes can be traced back to low water temperature or bad soaps or additives. Our customer has been recently using some bio friendly products , I advised against this use. We have decided to just make sure that the water heater is turned up and that the water at the faucet will be run until it is as hot as it can get. If there continues to be problems we will replace the drain pump. Service fee paid today is
Near San Antonio, TX 78253
Justin
Job Details: 01/22/2021
DRYER MAYTAG MED6630HW1 "Noise is coming from blower fan, will order. Ordering pulley as well. ; ordrng 1 W10837240 (idler pulley) and 1 WP697772 (blower wheel)"
Near San Antonio, TX 78228
Richard G.
Job Details: 01/22/2021
DRYER MAYTAG MGDB955FW0 "Customer complaint is that the unit is not drying the clothes on sensing but is drying on timed dry. Found heater working fine. Entered diagnostics and found error codes F4E5 high limit. Ordering sensor, thermal fuse, cutoff, thermostat, and thermistor.; ordrng 1 W10677270 (sensor) and 1 W10909685 (fuse-thrml) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WP8577274 (thermistor)"