Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1342 customer reviews

Jesus C.

Jesus C.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Installed new UI. Original UI has revision B. New UI has revision D. No issues during testing. Unit is working properly. Job complete.

Near Red Maple Path, Castroville, TX 78009
Tommy B.

Tommy B.

WASHER MAYTAG MVWB835DW1 Found an F6E2 error code and replaced console and control. Ran automatic test cycle and unit is testing good now.

Near Guadalupe Bend, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFC150M0EB1 "Checked range found control board not powering on, good power from wall to range ordering control board to resolve issue.; ordrng 1 W11122555 (cntrl-elec)"

Near Fairview Ave, San Antonio, TX 78223
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDF520PADM7 Last trip found busted heater. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Night Bluff Dr, San Antonio, TX 78255
Jesus C.

Jesus C.

COOKTOP GAS WHIRLPOOL WCG97US6HS00 Complaint is that front right burner made a popping noise on three different occasions. Customer was cooking using burner on medium heat. Could not duplicate issue during testing. Called techline. Sr 772685426. Issue might be related to gas supply. Cooktop is working properly. Tested to complete.

Near Red Maple Path, Castroville, TX 78009
Steven G.

Steven G.

OVEN ELECTRIC (D WHIRLPOOL RBD277PDS5 Checked oven found bad door hinges ordered charged only 105.00 for senior discount ; ordrng 4 WP4455525 (hinge-door)s

Near E North Loop Rd, San Antonio, TX 78216
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF331PAHS0 Issue unit not turning on. Do to bad control. Replace control board. Ran diagnostics no error codes. Ran quick cycle. Unit now working as design. Job complete.

Near Overlook Loop, San Antonio, TX 78259
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE320M0ES2 Removed rear panel replaced control tested all operations normal.

Near SE Military Dr, San Antonio, TX 78223
Devon F.

Devon F.

WASHER WHIRLPOOL WTW4816FW2 Customer complaint was unit would not advance through cycle replaced control board to resolve issue issue is operating as designed.

Near Bright Sun St, San Antonio, TX 78217
Ivan B.

Ivan B.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Oven door glass shattered. Ordered replacement.; ordrng 1 W10866265 (ASSEMBLY DOOR GLASS)

Near Dancing Eagle, San Antonio, TX 78258
Sherman  J.

Sherman J.

WASHER WHIRLPOOL MVWC565FW1 Upon arrival recalibrated unit. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.

Near Zenner-Ahrens Rd, Kerrville, TX 78028
Sherman  J.

Sherman J.

WASHER MAYTAG MVWB765FW3 Upon arrival water inlet valve was bad. Changed out from truck stock. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind. ; used 1 W11165546 (VALVE) from stock

Near Roanoke Ln, Kerrville, TX 78028
Jesus C.

Jesus C.

RANGE AMANA AGR4230BAW3 Installed new regulator. Will need new connection kit to complete repairs. ; ordrng 1 30-48KITRC (connector)

Near Larry, San Antonio, TX 78202
Jim G.

Jim G.

WASHER MAYTAG MVWB835DW4 Educated customer on proper use and how to clean unit. Issue resolved. Used wire tie to secure harness. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Grayhawk, Spring Branch, TX 78070
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS965CIAE00 Checked refrigerator found power looked like it had been chewed taped up and ordered Evaporator fan motor and power cord estimate was 179.41 parts and 60 to 80 dollars labor; ordrng 1 W10261232 (cord-power) and 1 WP2315549 (motor-evap)

Near Charter Bend Dr, San Antonio, TX 78231
Jim G.

Jim G.

RANGE KITCHENAID KSDB900ESS3 Replaced convection fan and glass. Found scraping evidence on old part. Issue resolved.

Near Hawthorne Rd, Spring Branch, TX 78070
Richard G.

Richard G.

RANGE WHIRLPOOL WFG320M0BB2 Replaced igniter (covered due to the previous one being installed less than 90 days ago). Found the floor covering the igniter to be installed backwards. The back of the panel was also laying on top of the old igniter. Set panel in properly. Tested to complete. Unit is good to go.

Near Delta Point, San Antonio, TX 78253
Devon F.

Devon F.

WASHER MAYTAG MVWB765FW3 Customer complaint was unit would get LF error code found the cus faucet wasn’t turned on all the way it was stuck fix faucet. Unit is operating as designed.

Near Grape Blossom St, San Antonio, TX 78247
Devon F.

Devon F.

DRYER MAYTAG MEDB765FC0 "Customer complaint was unit would not start, tried 8 times to put in diagnostic mode worked on 9th try got error code F2E1 for button stuck ordering new UI panel to resolve issue.; ordrng 1 W11089306 (overlay)"

Near Knolldown, San Antonio, TX 78247
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED6620HC0 "Replaced thermal fuse, ran diagnostics no issues checked for error codes no e shown.; used 1 WP3392519 (FUSE) from stock"

Near Piedmont Ave, San Antonio, TX 78203
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JFC2290REM00 Unit not making ice. Found cause to be fill tube completely frozen solid. Removed fill tube to remove obstruction. Ice maker harvested and called for water. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Creekside Cove, Boerne, TX 78006
Steven G.

Steven G.

ICEMAKER (STANDA KITCHEN AID KUIS18NNTB1 Checked ice maker found crack in water pan ordered ; ordrng 1 WP2324334 (pan-water)

Near Box Oak, Shavano Park, TX 78230
Jim G.

Jim G.

DRYER MAYTAG MEDB835DW3 Blower wheel was never ordered (my error). Ordering wheel. Will return to repair. ; ordrng 1 WP697772 (blower wheel)

Near Mesa Loop, San Antonio, TX 78258
Devon F.

Devon F.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Customer complaint was unit would not bake, activated bake and broil UI would just stop and go to home screen, cut power to reset UI and unit is back to now bake and broil work now no error codes. Unit is operating as designed."

Near Recanto, San Antonio, TX 78260
Jim G.

Jim G.

WASHER MAYTAG MVWB865GW0 Unit had LF error. Replaced valve. Cleared fault codes. Issues resolved. Unit tested properly. Survey prepped. ; used 1 W11165546 (VALVE) from stock

Near Cornwall Dr, Spring Branch, TX 78070
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Right deli drawer was taking anywhere from 4 to 14 seconds to close. Customer was also complaining about the water spout on the dispenser spraying water. I checked the leveling of the refrigerator and it was fine. Nothing was obstructing the drawer and it is installed properly. I called Tech-Line and spoke with Kevin. We decided to change out the pantry adapters and change out the spout. SR#7726860760. The pantry parts were easy to identify. However the spout was not easy to identify. I ordered all related parts and will return to vendor what is not needed.; ordrng 1 W10403752 (switch) and 1 W10654548 (ASSEMBLY SEPARATOR) and 1 W10654549 (WALL DISPENSER FALSE) and 1 W11106553 (ASSEMBLY USER INTERFACE BLACK) and 1 W11294509 (ADAPTER PANTRY LEFT HAND) and 1 W11294512 (ADAPTER PANTRY RIGHT HAND) and 1 W11294548 (ASSEMBLY PANTRY CENTER ADAPTER)

Near Cuyahoga Cir, San Antonio, TX 78260
Jim G.

Jim G.

COOKTOP ELECTRIC JENN-AIR JGD3536GS00 Assuming no issue with harness will need to replace spark module. Ed SR# 7726857959; ordrng 1 WPW10475150 (module-spk)

Near Medaris Ln, San Antonio, TX 78258
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WSR57R18DM01 The customer had the extended warranty technician come out and he changed a few parts but then said it was a bad compressor and that it was not covered under their extended warranty. I checked temperature and it was at 58 degrees F. The called Whirlpool and told them they would fix it. I ran diagnostics and all components were working. No error codes. Compressor was hot. And there is a fan for both the compressor and evaporator. There was no frost build up on condenser and it was not cold. Called SG. He instructed me to order a compressor and a sealed system tech. I ordered part.; ordrng 1 W11034254 (compressor)

Near Sumac Cove, San Antonio, TX 78266
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER KITCHENAID KDTE334GPS0 #1530 issue is upper spray arms falls off found spray arm is not been attach right. Is costumer calls back send part W10327455 spray arm third level and part. 3400918 retainer

Near Mesa Ranch, San Antonio, TX 78258
Steven G.

Steven G.

DRYER WHIRLPOOL WHD5090GW0 "Checked dryer found bad control per tech line SR7726860206, control 322.95 and labor 100.00 if someone else comes out screws for top are in water tank; ordrng 1 W11239098 (CONTROL )"

Near W Gramercy Pl, San Antonio, TX 78201
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Installed new UI. No issues during testing. Unit is working properly. Job complete.

Near Wagon Ln, Castroville, TX 78009
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue was refrigerator not cooling in pantry. Found frozen evap. defrost evap . No other issue job complete

Near Evans Oak Ln, San Antonio, TX 78260
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KFC022EVBL4 Issue was refrigerator making loud noise when dispensing water. Replace water valve and filter housing. Unit now dispensing water without noise. No other issues job complete.

Near Majestic View, San Antonio, TX 78258
Douglas H.

Douglas H.

COOKTOP ELECTRIC KITCHENAID KCED606GBL01 Unit blower not coming on. Finding switch is sending proper voltage. Ohmed blower motor per tech sheet and finding blower motor to be the issue. Calling techline to see if this is a known issue and if need to order “fresh stock”. Spoke with Andy. He stated to order from Plainfield. Ordering blower to resolve the issue. Spoke with AS about ordering from Plainfield. Unit is under warranty ; ordrng 1 W11083804 (motor-blwr)

Near Fox Briar Ln, Boerne, TX 78006
Steven G.

Steven G.

ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU "Checked ice maker found water leaking at drain line tubing, removed ice maker and adjusted drain hose and clamp, reinstalled ice maker and cleaned condenser, unit checks ok"

Near Morningside Dr, San Antonio, TX 78209
Steven G.

Steven G.

WASHER MAYTAG MVWC565FW1 "Checked washer complaint was leaking water, checked under unit no signs of leaking, ran unit found at drain cycle water was backing up in drain, customer to get plumber, washer is ok."

Near Broadway St, San Antonio, TX 78209
Christian G.

Christian G.

WASHER WHIRLPOOL MVWB835DW4 "Issue stated by customer: washer not operating properly. Ran washer through diagnostic cycles, F0E3 error code present. Advised customer on loading sizes and cycle uses. Unit test good. Informed customer of survey."

Near Village Briar, San Antonio, TX 78250
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL MFI2568AEB "Replaced control board ran diagnostics no issues. Checked for error no errors during testing, reprogrammed refrigerator with new board checks good. J9b complete."

Near Bailey Ave, San Antonio, TX 78210
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8040DW Last visit found issue to be bad suspension. Replace with new suspension to resolve noise issues. Unit testing good now.

Near Stablewood Ct, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB855DC3 Replaced control board checked good. No error codes found during testing. No errors during diagnostics. Recalibrated job complete.

Near Goliad Rd, San Antonio, TX 78223
Michael R.

Michael R.

MICROWAVE AMANA AMV2307PFW2 "Installed parts ordered as well as new interlock switches, still wouldn’t power on. Thermal and line fuse are, voltage good at outlet, also tried a different out, still no power. Ordered magnetron thermostat and other parts just in case; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"

Near N Wheeler St, Victoria, TX 77901
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WMC50522HS0 Customer stated door sticks and power outage. Explained unit has a replacement warranty not a service warranty. Gave Whirlpool CSR number.

Near Parkway, Boerne, TX 78006
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF555SDHW01 Installed new wire harness and ice maker. Good water fill. Good harvest. No issues during testing. Tested to complete.

Near Lodge Arbor, San Antonio, TX 78253
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Inspected unit, found that compressor is running roughly. Compressor running extremely hot, compressor will need to be replaced to resolve issue. Tested compressor found reading irregular.; ordrng 1 W10445423 (compressor)"

Near Nicholson St, Corpus Christi, TX 78415
Ivan B.

Ivan B.

DISHWASHER KITCHEN AID KDTE104ESS4 Replaced sump pump and motor. Unit operating properly at this time.

Near Clover Ridge St, San Antonio, TX 78232
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KSSC48FMS01 "Checked refrigerator found compressor not running, checked and found bad inverter, replaced inverter compressor came on and started cooling everything checks ok.; used 1 W10629033 (INVERTER BOX) from stock"

Near Lobelia St, San Antonio, TX 78232
John L.

John L.

RANGE KITCHENAID KSGG700ESS1 "Inspected unit, exterior glass has shattered. Will need to replace front panel to resolve; ordrng 1 W10634271 (glass-door)"

Near Round Rd, Port Aransas, TX 78373
Uriah B.

Uriah B.

DRYER MAYTAG MEDB835DW3 "F4e3F4e4F2e1Voltage L1 127, L2 121, 248.Testing finished and claiming poor AF despite the exhaust out the house looks good. The damper on the exhaust hood is fully open when unit is running. WP8577274. Thermistor. 280148. Cutoff; ordrng 1 280148 (cutoff-tml) and 1 WP8577274 (thermistor)"

Near Foxfield Ln, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Product temps in RC range from 34-38. FC temp set at 0 and reading -9. Will replace freezer thermistor and control board.WPW10276647. Evap motor. W11043763. Control board.; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)

Near N Lake Dr, Roanoke, VA 24019
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer icemaker fill tube heater wire broken. Needs fill tube for freezer compartment. W11238340; ordrng 1 W11238340 (tube-water)

Near Mill Creek Cir, Pulaski, VA 24301
Jim G.

Jim G.

WASHER WHIRLPOOL n/a Customer no longer having issue. Power cycle might have corrected issue.

Near Clear Springs Park, San Antonio, TX 78261
Uriah B.

Uriah B.

MICROWAVE WHIRLPOOL GMC305PDB6 Replaced one spring as second spring did not fit properly. Cx did not feel he should pay full labor for the service as he did not receive what he ordered. Reduced labor by 1/2 and only charged for one spring. Cx would like to replace second spring if we are able to track it down.Agreed to charge half labor upon install of second spring and cost of spring.

Near Misty Mountain Ln, Roanoke, VA 24012
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer: dishwasher not draining. Customer stated disposal breaker had tripped. Reset breakers. Dishwasher started to drain. Ran unit through diagnostic cycles. Door stuck open code present. Cleared codes. Unit completed diagnostic tests and drains. Unit test good. Informed customer of survey.

Near Silent Canyon, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED4815EW Ran dryer no issues with tumbling heating or operation of unit. No errors while operating dryer job complete.

Near Goliad Rd, San Antonio, TX 78223
Justin  R.

Justin R.

DRYER MAYTAG MEDX655DW1 "Checked my temp settings and noticed the high setting was not heating, soon as I switched it over to medium the heating element would heat up correctly. Need to replace temp switch. ; ordrng 1 W10562712 (swtch-temp)"

Near Pine Valley Rd, Little Rock, AR 72207
Steven G.

Steven G.

WASHER AMANA NTW4516FW2 "Checked washer found draining properly found in diagnostics no fault codes, found lots of suds in washer tub customer to cut back on soap."

Near West Ave, San Antonio, TX 78201
Justin  R.

Justin R.

N/A N/A WTW8800YW1 "Unit is covered under home shield, ordering hub, rotor, and stator for unit. ; ordrng 1 280146 (rotor) and 1 W10820039 (hub) and 1 WPW10419333 (stator)"

Near Hidden Creek Dr, Sherwood, AR 72120
Christian G.

Christian G.

WASHER WHIRLPOOL WTW8040DW4 "Issue stated by customer: washer not filling with water. States the machine was showing LF code. Found F8E1, F3E2. Informed customer unit was out of service warranty and they’d be responsible for all charges. Customer stated they had extended warranty but could not find any paperwork. Says they’re son-in-law will call when they find paperwork."

Near Stallion Bay, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF330PAHS3 Installed toeplate and retainers ran diagnostics no error codes and unit completed service cycle. All operations normal unit is now powering on and working. Unit goods date less than 30 days ago. House empty no one available to sign left voicemail and card on counter.

Near Converse, TX
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRSC503ESS01 "Customer did not want me to use sealant around liner, went forward replaced failed thermistor on RC evaporator and used sealant to water proof connections, set to ADC all operations normal. Called Trade Partners let them know that repair completed and customer declined having sealant on liner spoke to Christie SR number 7725291491 she documented that silicone was not used on liner."

Near Demeter, Universal City, TX 78148
Ezequiel V.

Ezequiel V.

WASHER AMANA NTW4516FW3 "Checked washer found error code F0E2 over suds, checked pressure hose and basket nothing is causing mechanical friction. Spoke to customer about how much detergent is used and proper amount of detergent. Ran cycle good spin good agitate, no errors during testing, no error codes found. Job complete."

Near Goodwin Ave, San Antonio, TX 78204
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD51ES4EB01 Replaced all pertinent parts. Issue resolved. Unit tested properly.

Near Brinwood, Universal City, TX 78148
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue is unit not making ice. Found ice maker fine. Ice bin full of ice. But found evap in freezer and fridge frosted. Defrosted both evap. Took 2hours to get it all clean. No other issues job complete

Near Yosemite Dr, San Antonio, TX 78232
Jim G.

Jim G.

WASHER MAYTAG MVWX655DW2 Tested unit in service mode. No signs of error however did educate customer on the various modes especially bulk items. Sales mane apparently discouraged her from using any other modes. Tested a whole cycle and determined unit is functioning properly. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Primwood St, San Antonio, TX 78233
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB2 Installed new control. Set oven at 350. Unit heating and holding temp at 350. No further issues. Tested to complete.

Near Stetson Park, San Antonio, TX 78223
Justin  R.

Justin R.

RANGE AMANA ACR4303MFB3 Found wire harness coming off of terminal block damaged. Will need to order replacement harness and terminal block. 2x labor for wire harness. ; ordrng 1 W11134841 (harns-wire) and 1 WPW10245259 (block-term)

Near Broadway St, Little Rock, AR 72206
Jesus C.

Jesus C.

WASHER MAYTAG MVWC416FW Tested washer. Lid lock not working. Replaced latch. Unit is working properly. Tested to complete. ; used 1 W11307244 (LATCH) from stock

Near Co Rd 7711, Devine, TX 78016
Devon F.

Devon F.

DRYER MAYTAG MEDB765FC0 Customer complaint was unit would not start checked door switch for proper operation part bad replaced door switch from truck stock to resolve issue unit is operating as designed.; used 1 WP3406107 (SWITCH DOOR) from stock

Near Camino Carlos, San Antonio, TX 78233
Richard G.

Richard G.

DRYER MAYTAG MEDB765FW0 Complaint is that the unit stopped working and will not run. Unit has a power cord but no terminal block. Used terminal block from truck stock. Entered diagnostics and found error code F2E1 UI stuck button. Cleared error code and tested unit. Unit is running properly. Tested to complete. Unit is good to go.; used 1 279320 (BLOCK-TERM) from stock

Near W Loop 1604 N, San Antonio, TX 78253
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT975SAHZ0 Customer struggling to connect device using smart connect app. Used tie to secure harness during inspection. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Cornwall Dr, Spring Branch, TX 78070
Adam H.

Adam H.

DRYER AMANA NED4655EW1 "#3378 Gate code. Inspection of unit shows both thermistor and thermal cut off are bad replace both from truck stock tested unit issue resolved.; used 1 3387134 (THERMISTOR), and 1 3977393 ( Thermal cut off) from stock"

Near Cimarron Blvd, Corpus Christi, TX 78414
Justin  R.

Justin R.

WASHER MAYTAG MVWB765FC3 "F8E6 stored in system. Ran diagnostics in unit. Ran unit is high spin for about 2 minutes wasn’t able to hear issue. Finally heard sound after running a calibration on it. Could not pinpoint where noise is coming from. Ordering gearcase, slider, nut-spaner and clutch for unit. ; ordrng 1 W10447975 (slider) and 1 W10564013 (nut-spaner) and 1 W10817398 (clutch) and 1 W11134159 (gearcase)"

Near Meadow Ridge Loop, Maumelle, AR 72113
Adam H.

Adam H.

DISHWASHER MAYTAG MDB8989SHZ0 2017 Gate code 11 property number. Installed components tested unit issue resolved

Near Downing St, Corpus Christi, TX 78414
Adam H.

Adam H.

OVEN JENN-AIR JJW3430DS01 Testing unit does show error code for stuck button f2e1. Second power to unit does not resolve this issue. Replace consul to resolve issue. Replace consul tested unit issue resolved

Near Lake Shore Dr, Corpus Christi, TX 78413
Adam H.

Adam H.

MICROWAVE KITCHENAID KOCE500ESS07 Sr# 7726858405. Inspection of unit shows error code F9E0 comes back as unit miss wire. After speaking with tech line and trying to troubleshoot situation come to find out oven is not on its own dedicated circuit which in turn can be causing unit to drop power. Tech line states to have customer address independent circuit for oven before any further work will be done on unit if there is need. Issue resolved

Near FM 665, Robstown, TX 78380
John L.

John L.

WASHER MAYTAG MVWB765FC3 "Installed all components, tested after installation. No sign of any more noises. Issue has been resolved."

Near Ayers St, Corpus Christi, TX 78415
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8040DW0 Sr# 7726861743. Lid lock. over suds. off-balance load. Lid lock will not unlock. After running diagnostic on the unit found several error codes most of which come back to customer error over suds off-balance load. Only error code that did concern me was lid lock failure. Testing of lid lock in both automatic and manual show lid lock working and responding as intended. Customer was on hand to see all tests and functions of unit working as designed. Upon drain cycle it appears that drain pipe for washing machine is backed up advise customer to contact plumber to snake drain to resolve issue. In notes for specific job states for me to call tech line SR number above issue resolved

Near E Forrest St, Falfurrias, TX 78355
John L.

John L.

DRYER MAYTAG MEDC465HW0 "Installed timer, tested after installation. Timer is moving, issue resolved."

Near Green Valley Dr, Corpus Christi, TX 78405
Michael R.

Michael R.

WASHER MAYTAG MHW5630HC0 "The customer said water was coming out of the washer from the bottom, error code F0E2, cleared error code and performed a quick wash, no leaks, removed back panel and checked all the water hose connections. Fill the tub with water, no visual leaks, drained the water, no leaks, it’s draining normal. Advised the customer of the over suds error code, if it has too much soap it will push out through the back vent, advised not to use soap on their next couple of washes, the appliance is working normal"

Near E Mistletoe Ave, Victoria, TX 77901
Michael R.

Michael R.

OVEN WHIRLPOOL WFE770H0FZ "Plugged the appliance into a 220 outlet tested all functions of the appliance, all elements and appliance are working normal"

Near N Navarro St, Victoria, TX 77904
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS571CIHW01 Adjusted temp to fridge to 40. Freezing food on the top shelf below the air baffle. Freezer temp set at +2. Most likely product placement. Crushed ice when calling for cubed is normal operation. SR7726853616

Near Belle Ave NE, Roanoke, VA 24012
Uriah B.

Uriah B.

LAUNDRY MAYTAG MVWB865GW0 F3e2F0e4F0e3F8e1Found that the valve would not fill properly on both hot and cold. Replaced inlet valve. Ran auto test cycle. Ran calibration cycle. All checks ok. ; used 1 W11165546 (VALVE.) from stock

Near Meadows Rd, Vinton, VA 24179
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW4900BW0 Found that the unit was in sensing mode. Reset unit and ran testing. Found F8e1 code. Cold water was shut off at time of arrival. Turned cold back on and ran auto test. All checked ok. Cx to observe.

Near Meadow Crossing Ln NE, Roanoke, VA 24019
Uriah B.

Uriah B.

WASHER WHIRLPOOL WFW9150WW01 Replaced the bellow. Ran auto test cycle. All checks ok. ; pckd up 1 WPW10381562 (bellow)

Near Maywood Dr, Vinton, VA 24179
Justin  R.

Justin R.

N/A N/A WED5300SQ0 "Found wall outlet putting out 255 volts, 128 on each leg. Issue I’m seeing from last load is their were too many clothes inside unit. Instructed customer to put a lot less clothes in to see if that helps from over working the unit. Customer had about well over 10 towels inside dryer with small hand towels and wash clothes."

Near Waters Edge Dr, Little Rock, AR 72204
Justin  R.

Justin R.

WASHER MAYTAG MVWC416FW0 Found the cold water valve not open all the way which effected the flow of water coming into the unit. Opened water valve all the way and tested in diagnostics. Flow was much better then first diagnostics test. Ran calibration on unit as well. Ran diagnostics again and no new faults showed up in fault codes.

Near Windsor Valley Dr, North Little Rock, AR 72116
Justin  R.

Justin R.

KITCHEN WHIRLPOOL GX900QPPS "Customer said trash compactor was making a really loud noise, customer ran it about 10 times and I didn’t hear any noise. Will instruct customer to try and record noise with a cell phone to help us diagnose problem. Customer is going to order replacement bags from Whirlpool."

Near Putter Cove, Sherwood, AR 72120
Doug M.

Doug M.

COOKTOP WHIRLPOOL WFE320M0ES2 "Replaced burner switch due to short, replaced element due to short causing burn marks not allowing burner to turn on, tested unit operation checks ok"

Near Fairwood Cir, Piney, AR 71913
Justin  R.

Justin R.

WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics, checked for fault codes. Saw F0E2 stored in unit, ran diagnostics again and checked for fault codes. Customer says unit will lock and not unlock before a load. Wasn’t able to recreate fault, instructed customer to unplug and leave unplugged for about 2 minutes."

Near W 22nd St, Little Rock, AR 72206
Doug M.

Doug M.

LAUNDRY MAYTAG MVWB865GW0 "Inspected unit for not filling preformed service diagnostics found no error codes, performed manual test all steps checked ok, recalibrated unit, put load of towels in , ran normal cycle unit is running as designed, operation checks ok"

Near Buena Vista Rd, Hot Springs, AR 71913
Doug M.

Doug M.

M/W OTR WHIRLPOOL WMH31017HZ3 "Inspected unit for vent hood light not working,tested unit found light not coming on when selecting light functions,tested for 120v to light socket checked ok found light bulb is blown,explained to customer light bulbs are not cover by warranty,verified all other functions are working unit checks ok"

Near El Espinar Cir, Hot Springs, AR 71909
Tommy B.

Tommy B.

RANGE JENN-AIR JGRP548WP01 "Last visit found a shirt in the control which was tripping the breaker, which meant the unit could not be tested. This visit tested the oven after installing the control using thermal coupling. Unit testing in optimal temperature range after 25 degree calibration. Left rear burner still non functional. Ordering an orifice and the valve regulator to resolve ignition issues. ; ordrng 1 W10348600 (tubing-gas) and 1 WPW10364556 (holder-orf) and 1 WPW10385582 (valve-brnr)"

Near Ranch Brook Rd, Boerne, TX 78015
Tommy B.

Tommy B.

COOKTOP GAS KITCHEN AID KGCU467VSS02 "After swapping the electrode, found the burner to ignite intermittently. Ordering spark module to resolve function issues.; ordrng 1 WPW10475147 (module-spk)"

Near Bull Ring, Boerne, TX 78015
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED6620HW0 Found service pointer regarding noise issue. Ordering service kit which contains seal to resolve blower fan assembly noise.; ordrng 1 W11401018 (SEAL)

Near Schweppe St, Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KFIS27CXMS5 Customer stated the issue is that the door on the right side will not close. Found considerable wear to the gasket on refrigerator doors. Ordering parts to resolve issue.; rqstng P&A on 2 W10830055 (gasket-fip)s

Near TX-27, Comfort, TX 78013
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Found issue to be caused by faulty evap fan motor and inlet valve. Customer wishes to order parts third part and perform repairs. If issue needs further attention, or inlet valve cannot be found, customer will order valve through us. Collected service call."

Near Harmony Farm, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL AGR5330BAW3 "Spoke to customer, customer stated they will not be available, rescheduling for a later day.; schdld next appmnt for 1/15 WED !"

Near Logwood Ave, San Antonio, TX 78221
Jesus C.

Jesus C.

DRYER AMANA NED4655EW1 Tested dryer. Timer not advancing. Will heat and dry clothing. Need to replace timer. ; ordrng 1 W10745655 (timer)

Near Quirt Dr, San Antonio, TX 78227
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW1 Removed gear case wash plate and basket as one assembly replaced gear case basket wash plate and calibrated ran test cycles all operations normal advised of survey through email.

Near East St, Stockdale, TX 78160
Ezequiel V.

Ezequiel V.

RANGE AMANA AER6303MFS2 Checked range found bake element not getting proper voltage checked voltage at control board good voltage ordering new control board to resolve issue. Ordering bake element in case need.; ordrng 1 W11111743 (elmnt-bake) and 1 W11204487 (cntrl-elec)

Near W Dickson Ave, San Antonio, TX 78214
Sherman  J.

Sherman J.

OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Upon arrival changed locking mechanism and wire harness per tech line last visit. Upon turning unit on temperature reached 125 and lights continued to flicker. Called tech line back. Spoke to TJ. Sr#-7726423169. Deemed unrepairable. Will contact customer in 3-4 days.

Near Center Point Dr E, Center Point, TX 78010
Sherman  J.

Sherman J.

REFRIGERATOR KITCHENAID KRFC302EPA00 Installed both gaskets. Water still not dispensing. Checked lines. No water supply to house. Let customer know. No further issues at this time.

Near Spanish Oak Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

DRYER WHIRLPOOL WGD4815EW2 Unit is functioning as designed. No issues. Customer feels it’s to loud.

Near Preston Trail Loop, Kerrville, TX 78028
Tommy B.

Tommy B.

WASHER MAYTAG MVWB835DC4 Customer stated that the issue is that the unit is non-responsive at the controls. Tested the voltage and found 120 V at the wall and at the control. Ordering a user interface to resolve the issue.; ordrng 1 W11120178 (console)

Near Nueces Ct, Boerne, TX 78006
Steven G.

Steven G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Checked microwave found light not turning off replaced control, interlock, and light and lamp holder, checked operation unit working normal now ; used 1 8206232A (LIGHT BULB), and 1 W10210871 (LAMP HOLDER) from stock"

Near FM1628, Adkins, TX 78101
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: ice bin had broke and was allowing air in to bin causing cubes to freeze together. Replaced ice bin. Unit tests good. Informed customer of survey.

Near Koenig, San Antonio, TX 78251
Christian G.

Christian G.

WASHER MAYTAG MVWX655DW1 Issue stated by customer: washer not agitating. Ran unit through automatic cycle. Unit tested good. When clothes were in wash. Washplate would start agitating fine then stop completely. Replaced Cam and tightened down washplate. Unit tests good. Informed customer of survey.; used 1 W10721967 (CAM) from stock

Near Town Briar St, San Antonio, TX 78238
Devon F.

Devon F.

WASHER MAYTAG MVWX655DW1 Customer complaint was unit was dripping oil replaced gearcase to resolve issue unit operating as designed.

Near Shallow Grove, San Antonio, TX 78247
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW7800XW2 Installed new lid. Found door hinges were bad. Ordering new hinges. ; ordrng 1 W10305275 (hinge) and 1 W10305276 (hinge)

Near Ridge Breeze, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW4950XW2 "Found run capacitor failed fault codes were for rpm and motor errors. Found capacitor melted and motor not starting due to this. rescheduling 1/13 Monday.; ordrng 1 W10804664 (capacitor)"

Near N First St, Floresville, TX 78114
Jim G.

Jim G.

DRYER MAYTAG MEDB950YG0 Used a lubricant specifically designed for moving parts. Tested unit thoroughly. Issue resolved. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Artisan Gate, San Antonio, TX 78260
Jim G.

Jim G.

DRYER WHIRLPOOL WGD6620HW1 Replaced all parts. Issue resolved. The UI and the thermal fuse were both out. Tested unit thoroughly. Issue resolved.

Near Mesa Canyon, San Antonio, TX 78258
Jim G.

Jim G.

MICROWAVE OVEN WHIRLPOOL WMH31017HS2 Need fuse; ordrng 1 W10138793 (fuse)

Near Blanco Rd, San Antonio, TX 78258
Steven G.

Steven G.

DRYER MAYTAG MED3500FW0 "Checked dryer found door not level, have to lift door to latch, ordered door; ordrng 1 W10797893 (door)"

Near Hummingbird Ln, Adkins, TX 78101
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Complaint is rattling noise. Found screw on compressor was loose. Causing compressor to vibrate excessively. Secured compressor. No noise issues. Unit is working properly. Tested to complete.

Near Joe Blanks St, San Antonio, TX 78237
Sherman  J.

Sherman J.

DISHWASHER MAYTAG MDB8979SFZ2 Changed console and locking mechanism. No further issues at this time.

Near Los Cedros Loop, Kerrville, TX 78028
Sherman  J.

Sherman J.

OVEN ELECTRIC (D KITCHENAID KEBC208KSS04 Upon arrival checked unit. Found thermostat bad. Customer said probably gonna buy new one due to age. Collected 140.73 sc.

Near Ranch Rd 2721, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

DRYER AMANA NED4655EW1 Replaced door latch. No further issues at this time. Unit is functioning as designed.

Near Sunset St, Fredericksburg, TX 78624
Douglas H.

Douglas H.

WASHER SAMSUNG WA5451ANWXAA02 Unit making grinding noise during spin. Found issue to be failing clutch assembly. Quoted 514.23 for P&L. Customer didn’t want to proceed with repair due to cost of repair. Collected Sc for this ticket and for 66262 on this ticket.

Near Private Rd 1701, Helotes, TX 78023
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB880BW0 "Checked washer found error code F71, ran manual diagnostics washer spun and agitated as designed. Ordering new control board to resolve issue.needs OLT authorization.; rqstng P&A on 1 W10522399 (cntrl-elec)"

Near Paul St, San Antonio, TX 78203
Christian G.

Christian G.

WASHER WHIRLPOOL WTW8500DC4 "Issue stated by customer: washer not operating properly. Found F8E1, F7E0, F2E1. Voltage tests good. Ran unit through diagnostics. Key stuck and not operating right in diagnostics. Cold water would not turn on even though water is good to unit. Replaced valve. Ordering parts.; ordrng 1 W11095624 (console) and 1 W11182869 (cntrl-elec), used 1 W11165546 (VALVE) from stock"

Near Waterford Oaks, San Antonio, TX 78250
Shawn W.

Shawn W.

DISHWASHER MAYTAG MDB8989SHZ0 Covered under 12 month warranty. The door latch will not connect. I did not see anything obstructing the door from latching. I was able to take that latch off and attach it manually to the switch. It appears that the weight of the door is preventing the latch to connect. Perhaps the springs are worn. Or perhaps the control board is not allowing the connection to complete. I have ordered all parts that might be needed. I will return to vendor what is not needed to fix the issue.; ordrng 1 W10653840 (latch) and 1 W10834759 (harns-wire) and 1 W11168782 (cntrl-elec)

Near Summit Cove, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (D WHIRLPOOL WFC150M0EW4 "Checked range was not getting power to range. Checked for voltage at terminal was not receiving 240, checked wall outlet did not receive 240 at wall spoke to customer about getting a electrician to resolve voltage issue. Job complete."

Near Moss Spring Dr, San Antonio, TX 78224
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced drain pump unit is now draining properly. No error codes found during testing. job complete.

Near Comanche Crossing, San Antonio, TX 78224
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MVWC465HW2 Installed new lid lock and control calibrated unit was working when i tested drain large spark from control board unit went dead. Ordering another control as well as drain pump and harness to pump rescheduling 1/13.; ordrng 4 W10339680 (tie-wire)s and 1 W10919003 (pump-water) and 1 W11156559 (HARNESS) and 1 W11249158 (CONTROL)

Near Banbridge Ave, San Antonio, TX 78223
Richard G.

Richard G.

DISHWASHER KITCHENAID KDTM354EBS3 "Customer complaint is that the unit is not powering on at all. Checked power at outlet and going into dw. All good. Opened unit and found that both the control and the UI have had roaches eating at them. The majority of them were dead, but a few still living. Customer is going to have exterminator out again this week. Need to order both controls. Both parts are covered in extended warranty. Collected service call and labor for replacing both parts.; ordrng 1 W10913521 (panel-cntl) and 1 W11228314 (cntrl-elec)"

Near Bear Creek Rd, Pipe Creek, TX 78063
Ivan B.

Ivan B.

DISHWASHER KITCHENAID KDTM404ESS3 Replaced cover and diffuser. Spray arm assembly complete and functional at this time. Yes to survey and leave behind.

Near Lari Dawn, San Antonio, TX 78258
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Secured bracket. Replaced missing retainer clips. Fully operational. Job complete.

Near Pueblo, CO
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFC150M0EB3 Replaced all surface elements. Checked for operation checked good. No issues heating. Job complete.

Near Country Trail, Pleasanton, TX 78064
Devon F.

Devon F.

RANGE WHIRLPOOL WFC310S0ES3 Customer complaint was unit door hinge is bent so door will not close ordering new hinge to resolve issue.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Henderson Pass, San Antonio, TX 78232
Ivan B.

Ivan B.

WASHER WHIRLPOOL WTW4616FW2 Lid lock not engaging. Ordered replacement. ; ordrng 1 W10682535 (LID LOCK ASSEMBLY )

Near Henderson Pass, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer provided DOP attached to work order. Ice maker has E2 error code and wouldn’t complete harvest, replaced ice maker tested all operations normal. Advised of survey."

Near Private Rd B25, Pleasanton, TX 78064
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW75HEFW0 Removed drain pump installed new ran test cycle no leaks all operations normal advised customer of survey via email. Advised customer to get affresh for cleaning washer.

Near Elmendorf, TX
Steven G.

Steven G.

FREEZER WHIRLPOOL WZF56R16DW04 "Checked freezer found low on freon, found leak at Evaporator ordered; ordrng 1 W10574283 (evaporator)"

Near Home Crossing, Adkins, TX 78101
Richard G.

Richard G.

WASHER MAYTAG MVWB835DC4 "Customer complaint is that there is white film on their clothes, and the dispenser is holding dirty water that gets on the clothes when the unit enters spin cycle. Entered diagnostics and found error code F0E3 overload. Removed error code and entered automatic test. All steps passed, no fault codes present. Some water left in dispenser. Ordering dispenser.; ordrng 1 W11397976 (DISPENSER)"

Near Old San Antonio Hwy, Bandera, TX 78003
Douglas H.

Douglas H.

DRYER SAMSUNG DV5451AEWIXAA01 Unit not heating. Finding heater assembly to be the issue. Quoted 397.40 for P&L. Customer didn’t want to proceed with repair due to cost of repair. Reference 66261 for Sc payment.

Near Private Rd 1701, Helotes, TX 78023
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDF540PADM3 "Issue stated by customer: dishwasher not dispensing soap, button controls not responding. Replaced soap dispenser previously. Replaced control and console. Ran unit through diagnostic tests. Unit test good. Informed customer of survey."

Near Bluewater Cove, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Issue stated by customer! Led lights went out in fridge and freezer. Replaced leds. Unit test good. Informed customer of survey.

Near Limestone Way, San Antonio, TX 78253
Jim G.

Jim G.

WASHER WHIRLPOOL WTW4816FW2 Found obstruction between outer and inner tub. Issue resolved. Use wire tie to secure harness will working on unit. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Kentoaks Dr, San Antonio, TX 78260
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Complaint is loss of cooling on fresh food and freezer. Ice buildup on capillary tube. Good frost pattern on evap. called SG. Stated issue might be low Freon. Will need sealed system tech to verify. ; ordrng 1 W10771114 (drier-tube)

Near Bounty Dr, San Antonio, TX 78245
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW5620HW0 Unit not leaking externally. Unit leaking into tub and filling tub. Finding issue to be faulty valves. Ordering valves to resolve issue. Need second tech due to this unit is a stacked full size. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)

Near Newell Ave, San Antonio, TX 78215
Tommy B.

Tommy B.

WASHER MAYTAG MVWC555DW Customer says that clothes aren’t coming out dry enough. Perhaps indicating spin cycle issues. Error code F0E5 revealed in diagnostics for off balance load. Swapped out suspension. Read automatic to cycle and unit is testing good now.

Near April Dawn, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer light is out and upper refrigerator lights out. Finding issue to be freezer light module. Ordering light module to resolve the issue. ; ordrng 1 W11205083 (module)

Near Fisher's Hill Dr, San Antonio, TX 78240
Ivan B.

Ivan B.

REFRIGERATOR MAYTAG MFX2570AEM0 Replaced auger motor and impeller. Ice maker system operating properly at this time. Informed customer to wait 24 hours for ice maker to be operating at maximum capacity.

Near Hidden Haven, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC565FW1 "Replaced control board, recalibrated no issues. Checked for error codes no issues. Job complete."

Near Oban Dr, San Antonio, TX 78216
Devon F.

Devon F.

WASHER MAYTAG MVWC565FW1 Customer complaint was unit would leave clothes wet after wash cycle ordering new control board and inlet valve to resolve issue.; ordrng 1 W11038689 (valve) and 1 W11162438 (cntrl-elec)

Near Huebner Rd, San Antonio, TX 78258
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Unit not cooling properly refrigerator side and super cold freezer side. Finding issue to be a defrosting issue. Ran diagnostics testing on. Unit wouldn’t go into defrost mode and heater not coming on. Ordering electronic control, defrost heater and EVAP harness to resolve the issue. This is a prior issue from before warranty expired so should still be covered. ; ordrng 1 W10857624 (heater) and 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)"

Near Castle Bend St, San Antonio, TX 78230
Richard G.

Richard G.

WASHER WHIRLPOOL WFW3090JW0 Replaced CCU and control. Latch was not needed. Entered diagnostics and ran automatic test. Tested to complete. Unit is good to go. Spoke with customer about survey.

Near Mountain View Dr, Bandera, TX 78003
Jim G.

Jim G.

OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Replaced all part however the nameplate is still needed. ; ordrng 1 W10839793 (nameplate)

Near Montecito, Bulverde, TX 78163
Steven G.

Steven G.

WASHER WHIRLPOOL WFC8090GX0 "Checked washer found fault codes for overflow and long drain, checked pump filter found clogged cleaned checked operation unit is working normal now"

Near Southcross Ranch Rd, San Antonio, TX 78222
Richard G.

Richard G.

RANGE AMANA ACR4303MFW3 "Replaced control. Tested to complete. Unit is good to go. Found roaches inside of control, possibly the reason for the failed control. Spoke with customer about survey."

Near Tejas Trail, Bandera, TX 78003
Steven G.

Steven G.

WASHER WHIRLPOOL WTW4950HW1 "Checked washer found bad transmission leaking oil, advised customer it would cost 402.17 to fix, customer is buying a new washer"

Near Atlas St, San Antonio, TX 78223
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Last tech found possible SS issue along with control and thermistor. Confirmed diagnosis of SS issue. Found suction line solid ice indicating restriction in SS. Installed drier from stock to resolve the issue. Unit didn’t needthermistor. Drier that was ordered wasn’t the correct part. Vacuumed unit, held vacuum. Recharged unit, held charge. Upon testing compressor and condenser fan comes on for a few seconds and then stops, but in diagnostics testing compressor runs no problem. Replaced control to resolve that issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Willow Grove Dr, San Antonio, TX 78245
Jesus C.

Jesus C.

VENT HOOD WHIRLPOOL WVW51UC0FS2 Noise from blower. Cannot pull blower out. Called techline. Will need to pull unit down. Will need second tech to help with unit. Ordering new fan ; ordrng 1 W10291577 (fan assy)

Near Carmona Pass, San Antonio, TX 78252
Jim G.

Jim G.

WINE CELLAR WHIRLPOOL WUW35X24DS02 Found out that the upper left hinge was still needed to flip the door. ; ordrng 1 W10782260 (hinge-door)

Near Nature Oaks, San Antonio, TX 78258
Shawn W.

Shawn W.

REFRIGERATOR MAYTAG MSC21C6MDM00 Temperature in freezer section is - 5 degrees F and 37 degrees F in fresh food section. Conducted service diagnostics on all components and found no errors. Found that the water pressure was a little low for good ice maker production but there is no new changes in plumbing lately. I found that the ice maker had Ice stuck in the ice cube stripper. There is a service pointer in reference to this rare but possible problem. I decided to clear out the ice and see if I could get this thing running. I conducted the harvest jump in the service manual. The ice maker would move but no water would come out of the fill tube. When conducting voltage checks at the valves I was getting no voltage at the component and I could not get a 120 VAC voltage reading at the control board as well. I was testing other components that were working and not receiving 120 Volts AC. I’ll summarize. I had to call SG. I had to call Nik. I had to call Techline 3 times to finally determ

Near Valley Creek, San Antonio, TX 78261
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint is that the refrigerator section is not cooling. Found evaporator to be completely frozen over. Thawed out evaporator. Tested heater and thermistor as well as control boards. All good. Unit is good to go. Spoke with customer about survey.

Near Hackamore Trail, , TX 78003
Devon F.

Devon F.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Customer complaint was unit would not heat last visit tech line told me to replace magnetron replaced mag problem still exists called tech line again this time they suggested replacing diode and capacitor checked truck for parts can’t find parts. Ordering new diode and capacitor to resolve issue.; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode)

Near Copper Meadow, Converse, TX 78109
Steven G.

Steven G.

DRYER AMANA NED4655EW1 "Checked dryer found unit not heating, found bad thermal cutoff,replaced thermal checked operation unit is working normal now ; used 1 279816 (CUTOFF-TML) from stock"

Near Fair Ave, San Antonio, TX 78210
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW4 Found shifter error unit clicking loud in agitate found stuck impeller and failed gearcase. Also ordering clutch rescheduling 1/15; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 1 W10902814 (washplate)

Near Phoenix Ave, Universal City, TX 78148
Ivan B.

Ivan B.

WASHER MAYTAG MVWB865GW0 Replaced electronic control. Ran service cycle unit operating properly no faults no errors. Unit operating properly at this time.

Near E Craig Pl, San Antonio, TX 78212
Jesus C.

Jesus C.

COOKTOP ELECTRIC WHIRLPOOL WFE505W0HZ1 No power from L1 at switches. 120 from L2 at switches. Found terminal block damaged. Replaced block. Good power at switches. All burners are working. No issues during testing. Job complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock

Near Broad Plain Dr, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 "Parts break down gave me part number for RC fan motor and harness, found on parts list part number was not what unit called for, located part number on fan motor installed from factory ordered correct part number rescheduling 1/14 am call.; ordrng 1 W11249952 (EVAPORATOR FAN MOTOR.)"

Near Woodbridge Way, Schertz, TX 78154
Jesus C.

Jesus C.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Applied paint to bare metal surfaces. No issues during testing. Unit is working properly. Job complete.

Near San Antonio, TX 78252
Ivan B.

Ivan B.

DISHWASHER KITCHENAID KDTM354DSS5 Replaced inlet valve and motor assembly. Got error code saying control was not engaging fill. Ordered replacement.; ordrng 1 W10539792 (ELE CONTROL)

Near Open Meadow St, San Antonio, TX 78230
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF130PAHB0 Determined the issue was due to a blocked port to the garbage disposal. Removed black age. Issue resolved. Used tie to secure harness. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Crestway Rd, San Antonio, TX 78239
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer complaint is that one of the doors is higher than the other. Also that there was a loud chirping noise that was coming from the refrigerator. States they only heard it once a couple of weeks ago. Was not able to duplicate noise. Adjusted the left front leg to level out unit and straighten door. Customer will get the noise on video if it happens again and call us back. Spoke with customer about survey.

Near Private Rd 2771, , TX 78056
Christian G.

Christian G.

WASHER MAYTAG MVWB765FW3 Issue stated by customer: washer pulled sheets under. Replaced agitator. Found F0E3 over suds error code. Ran unit through service verification cycle. Unit tests good. Informed customer of survey.

Near Crescent Hill, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL KFGD500ESS04 Checked range found bake igniter not turning on when bake is selected. Ordering igniter to resolve issue. Collected service call fee.Igniter 121.66 plus tax ; ordrng 1 7432P143-60 (igniter- b)

Near Aiken St, San Antonio, TX 78237
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED6620HW0 Removed front and drum replaced motor blower rollers idler pulley and belt. Reassembled all operations normal.

Near Sumter Glade, Schertz, TX 78154
Devon F.

Devon F.

DISHWASHER KITCHENAID KDTM404EBS3 Customer complaint was unit door scratched replaced door unit is operating as designed.

Near Everett Loop, Converse, TX 78109
Jesus C.

Jesus C.

RANGE WHIRLPOOL WGE745C0FS01 "Complaint is that unit lost power, powered back on and then was not able to heat up. Tested oven. Will not reach 350. All elements test good. Good power at block. Changed control. Tested oven at 350. Unit reaches temp and holds temperature. Could not find any other issues. Unit is working properly. Tested to complete."

Near Wisdom Rd, Atascosa, TX 78002
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW4 Installed new door latch. Washer is working properly. No issues during testing. Tested to complete.

Near Bruce St, Lytle, TX 78052
Tommy B.

Tommy B.

DRYER MAYTAG MEDB765FC0 Found issue to be that the unit needed a new console. Incomplete part was ordered. New parts ordered to complete repair. ; ordrng 1 W11089306 (overlay) and 1 W11170247 (console)

Near Autumn Glen, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Original tech found damaged shield. Replaced Sheila to resolve the issue. Unit testing good now. No further issues at this point.

Near Milsa Dr, San Antonio, TX 78256
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL AGR5330BAW3 "Spoke to customer, customer stated they will not be available, rescheduling for a later day.; schdld next appmnt for 1/15 WED !"

Near Logwood Ave, San Antonio, TX 78221
Devon F.

Devon F.

WASHER WHIRLPOOL MVWB880BW0 Customer complaint was unit Woodgate and UL call for unbalanced load ran diagnostics no error codes Ran unit in spin mode and can hear lots of grinding noises looked under unit and it’s all dry oil everywhere discuss with customer that her bearings were bad and quoted customer 365 for parts she declined price without hearing the labor. Collected SC 113.66 card

Near Candleglo Dr, Windcrest, TX 78239
Jim G.

Jim G.

MICROWAVE OVEN WHIRLPOOL WMH31017HS2 Need fuse; ordrng 1 W10138793 (fuse)

Near Blanco Rd, San Antonio, TX 78258
Michael R.

Michael R.

WASHER AMANA NTW4516FW3 "The appliance wouldn’t power on or allow me to get into diagnostics. Removed the console and checked connections the green light was not lit on the control, unplugged the appliance and checked voltage, all checked out, plugged appliance back in and the control board wouldn’t power up, ordered control to resolve the issue ; ordrng 1 W11170317 (cntrl-elec)"

Near N Sunset Strip St, Kenedy, TX 78119
Steven G.

Steven G.

COOKTOP ELECTRIC KITCHENAID KCES956HBL00 Measured cutout length 20 1/2 and width 34 5/8 unit is being changed out because of recall

Near Eisenhauer Rd, San Antonio, TX 78209
Steven G.

Steven G.

ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Checked ice maker found water valve not shutting off even when power is disconnected solenoid is stuck, did not need water level sensor, replaced valve checked operation unit is working normal now"

Near Haverhill Way, San Antonio, TX 78209
John L.

John L.

MICROWAVE WHIRLPOOL WMH31017HZ "Inspected unit, tested unit. Unit will run for about 5 seconds then powers off. Put unit into diagnostics mode and ran tests on components, blower fan making noise when runs. Also magnetron is noisy during operation. Also plate missing that covers light of unit. Unit runs though diagnostics without issue. Magnetron as well as a few other components will need to be replaced to repair this unit.; rqstng P&A on 1 8206382 (covr-light) and 1 W10422269 (filter) and 1 W10625423 (adapter) and 1 W10849829 (cntrl-elec) and 1 W11109693 (motor-fan)"

Near FM 1069, Aransas Pass, TX 78336
Christian G.

Christian G.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Issue stated by customer: oven showing grey screen. Replaced console and control. Unit test good. Informed customer of survey.

Near Virgil Path, San Antonio, TX 78245
John L.

John L.

RANGE WHIRLPOOL WFG505M0BS3 "Inspected unit, found issue with door not sealing at top left corner. Door is visibly warped causing gap. Replace door components to resolve.; ordrng 2 W10292266 (gasket-wnd)s and 2 W10420753 (hinge-door)s and 1 W10445013 (trim-door) and 1 W10445015 (trim-door) and 1 W10535767 (glass-door) and 1 W10535778 (gaskt-door) and 1 W10831891 (hndle-door)"

Near S 8th St, Aransas Pass, TX 78336
Steven G.

Steven G.

WASHER MAYTAG MVWX655DW1 "Checked washer ran diagnostics found bad water valve, replaced valve checked operation unit working normal now ; used 1 W11127357 (HOUSING) from stock"

Near FM 1346, San Antonio, TX 78263
Adam H.

Adam H.

REFRIGERATOR AMANA ART308FFDM06 Apt 1003. #5226. Customer states ice is being produced but it’s small hollow and undersized. Replace icemaker to resolve issue.; ordrng 1 W10715708 (icemaker)

Near Saratoga Blvd, Corpus Christi, TX 78414
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRFF707ESS01 "The customer said the appliance will just reset itself, lights would go out and then come back on. Everything was working fine on arrival. Unplugged the appliance and checked voltage, all checks out, plugged the appliance in and it powered on but the lights didn’t come on and the UI wasn’t responding. Unplugged the appliance and checked all the connections to the controls, plugged appliance back in and everything powered back on. I went ahead and ordered the UI and the power supply control, also control board just in case. ; ordrng 1 W10830278 (cntrl-elec), rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui)"

Near Riata, Victoria, TX 77901
Adam H.

Adam H.

WASHER ROPER RTW4516FW2 Inspection of unit shows no error codes. Calibrated unit and ran verification cycle issue resolved. I did go over correct amount of soap that should be used and distribution of clothing also explained the difference between auto wash and deep water.

Near Alice, TX 78332
Michael R.

Michael R.

WASHER MAYTAG MHW6630HW0 "The customer said the time wasn’t advancing and the clothes were coming out too wet. No error codes, the UI wasn’t working properly and didn’t seem the appliance was getting up to speed on the spin cycle, the control is good. Ordered console and stator motor ; ordrng 1 W11325572 (cntrl-elec)"

Near Waterstone, Victoria, TX 77901
John L.

John L.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Inspected unit, found ice build up in rear of fridge section. Fan on fridge evap not powering on, ran test on fan does not power on. Replace to resolve.; rqstng P&A on 1 W10248595 (control) and 1 W10503500 (cover-evap) and 1 W10799016 (motor-evap)"

Near Galway Dr, San Patricio, TX 78368
John L.

John L.

WASHER WHIRLPOOL WTW4616FW2 "Inspected unit, found issue with inner tub. Tub offset causing wobble and banging. Also unit has issue with motor, not able to get up to speed as should. Replace these components to resolve.; ordrng 1 21366 (nut,spanner) and 1 389140 (drive block) and 1 W10006384 (belt) and 1 W10554251 (spin basket) and 1 W10677717 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10866238 (capacitor)"

Near Redwood Dr, Mathis, TX 78368
Michael R.

Michael R.

DRYER ROPER RED4516FW0 "The dryer was not heating, checked voltage, was not getting 110 on one leg. Reset the breaker, getting 240 at the outlet, powered on the dryer, the dryer is heating and working normal."

Near TX-239, Goliad, TX 77963
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Inspection of unit shows no error codes calibrated unit and ran verification cycle unit is now excepting and running commands. This is the second time customer has had same issue with the same unit. Replace control board and uI to resolve issues; ordrng 1 W11035014 (console) and 1 W11035070 (panel-cntl) and 1 W11105155 (cntrl-elec)

Near TX-361, Port Aransas, TX 78373
Adam H.

Adam H.

DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows rollers and idler pulley wheel deteriorating as well as causing large amount of stress on belt. Replace roller wheels idlepully and belt to resolve issue; rqstng P&A on 5 W10314171 (drum support roller)s and 10 W10512946 (ring)s and 1 W10547287 (idler pulley) and 1 W10610882 (belt)

Near E Huisache Ave, Kingsville, TX 78363
John L.

John L.

WASHER WHIRLPOOL WTW7500GC0 "Unit had an F9E1 drain pump error. Tested pump, no function. Replace pump issue has been resolved"

Near W Wheeler Ave, Aransas Pass, TX 78336
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRT318FZDW01 Needs thermistors. Freezer not cooling at times. Things in fridge freezing. Temps in fridge at service about 32-38 depending where on shelf. Set at lowest cool. ; ordrng 1 W10838965 (thermistor) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)

Near Honaker Rd, Draper, VA 24324
Adam H.

Adam H.

DRYER WHIRLPOOL WED5000DW2 Install component issue resolved

Near Blackstone Cir, Corpus Christi, TX 78414
John L.

John L.

RANGE WHIRLPOOL WFE505W0HB2 "Installed all door components, issue has been resolved."

Near W Wheeler Ave, Aransas Pass, TX 78336
Michael R.

Michael R.

WASHER WHIRLPOOL WTW4950HW1 "F8E1 error, cleared error code and tested the inlet valve, it’s working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes"

Near FM 1351, Goliad, TX 77963
Michael R.

Michael R.

WASHER MAYTAG MVWB865GW0 "F3E2, F8E1, F0E4, F2E1, cleared error codes and tested the inlet valve, not opening up on either side. Part was not in my bin, replaced with one from truck stock. Calibrated and performed a diagnostics, completed with no issues or error codes, the inlet valve and appliance are working normal ; used 1 W11165546 (VALVE) from stock"

Near S Temple St, Goliad, TX 77963

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