Near San Antonio, TX 78260
Douglas H.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Upon arrival customer stated that she fixed the unit just minutes prior to arrival. Stated ice maker arm wasn’t all the way down so it was sensing that the ice bin was full. Customer stated that ice maker dumped ice and called for water. No further issues at this point.
Near San Antonio, TX 78239
S. L.
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FW3 Found shifter failure error code found slider and gearcase both have damaged gearcase assembly returning 1/16.; ordrng 1 W11393685 (GEARCASE)
Near San Antonio, TX 78227
Douglas H.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Unit refrigerator compartment dropped 5 degrees prior to departure. No further issues at this point. Yes to survey and leave behind."
Near Converse, TX 78109
Devon F.
Job Details: 01/10/2020
MW-HOOD COMBO WHIRLPOOL WML55011HS3 Customer complaint was unit not venting correctly took unit down to inspect the vent flap on unit flap working properly instructed customer that this is how unit works unit is operating as designed.
Near Converse, TX 78109
Devon F.
Job Details: 01/10/2020
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit would not start replaced start switch to resolve issue unit operating as designed.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/10/2020
MICROWAVE OVEN JENN-AIR JMW3430DS02 "This call actually does have an authorization from Whirlpool according to SB web. Customer had been receiving Error code F2 E0 Keypad Disconnected. He had a picture to show me. The unit would not go into diagnostics. It calls for pressing Lower oven, Lowe light and lower cancel. The display shows Lower oven, oven light and no cancel. I called Tech-Line and spoke with Leon. This will need a new console. I’m also ordering a control board as a contingency. Whatever I do not use I will return to vendor. I ordered parts. Reset the circuit breaker to see if that would reboot the system for temporary use. Was able to get into diagnostics to confirm there is an F6E0 error code UI lost contact from 31 August and a F2 E1 error code stuck/ shorted key from 22 December 2019 as well. Conducted component activation on everything but the magnetron. All loads were working. Preheat oven to 225 degrees F. Meet temperature. Ran microwave, working. The client will be
Near Converse, TX 78109
Devon F.
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit rack stop was broken and missing replace rack stop with truck stock part to resolve issue unit operating as designed.; used 1 WPW10082861 (STOP) from stock
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW4850HW1 Checked washer found no error codes no issues while in diagnostics. Put clothes in washer ran manual cycle and found load not loaded correctly causing matching to vibrate and move. Spoke to customer about proper loading procedures. Job complete.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/10/2020
OVEN ELECTRIC (D JENN-AIR JBS7524BS0 "Ran diagnostics found no error codes ran test successfully, no breakers tripped, recalibrated steam oven no issues. No error codes found during operation."
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found issue to be clogged drip tray. Used steam gun to defrost the drain hole. Unit tested good now.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer complaint is that the dispenser is leaking. Verified leaking from the ice door and retainer.; ordrng 1 W11324790 (ICE DOOR) and 1 W11397167 (RETAINER)
Near Converse, TX 78109
S. L.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Found failed ice maker, used van stock replaced ice maker ran test all operations normal ensured water lines clear and unit is operating normally. Quoted paid in full. Advised of survey and paper.; used 1 W10873791 (ICE MAKER) from stock"
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/10/2020
DRYER ROPER RED4516FW0 Found bad thermal cut off. Installed new cuto off from truck stock. Dryer I heating good. No further issues. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near Castroville, TX 78009
Jesus C.
Job Details: 01/10/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Installed new UI. Original UI has revision B. New UI has revision D. No issues during testing. Unit is working properly. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/10/2020
WASHER MAYTAG MVWB835DW1 Found an F6E2 error code and replaced console and control. Ran automatic test cycle and unit is testing good now.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/10/2020
RANGE WHIRLPOOL WFC150M0EB1 "Checked range found control board not powering on, good power from wall to range ordering control board to resolve issue.; ordrng 1 W11122555 (cntrl-elec)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Last trip found busted heater. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/10/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Complaint is that front right burner made a popping noise on three different occasions. Customer was cooking using burner on medium heat. Could not duplicate issue during testing. Called techline. Sr 772685426. Issue might be related to gas supply. Cooktop is working properly. Tested to complete.
Near San Antonio, TX 78216
Steven G.
Job Details: 01/10/2020
OVEN ELECTRIC (D WHIRLPOOL RBD277PDS5 Checked oven found bad door hinges ordered charged only 105.00 for senior discount ; ordrng 4 WP4455525 (hinge-door)s
Near San Antonio, TX 78259
L
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Issue unit not turning on. Do to bad control. Replace control board. Ran diagnostics no error codes. Ran quick cycle. Unit now working as design. Job complete.
Near San Antonio, TX 78223
S. L.
Job Details: 01/10/2020
RANGE WHIRLPOOL WFE320M0ES2 Removed rear panel replaced control tested all operations normal.
Near San Antonio, TX 78217
Devon F.
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint was unit would not advance through cycle replaced control board to resolve issue issue is operating as designed.
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Oven door glass shattered. Ordered replacement.; ordrng 1 W10866265 (ASSEMBLY DOOR GLASS)
Near Kerrville, TX 78028
Sherman
Job Details: 01/10/2020
WASHER WHIRLPOOL MVWC565FW1 Upon arrival recalibrated unit. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.
Near Kerrville, TX 78028
Sherman
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FW3 Upon arrival water inlet valve was bad. Changed out from truck stock. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78202
Jesus C.
Job Details: 01/10/2020
RANGE AMANA AGR4230BAW3 Installed new regulator. Will need new connection kit to complete repairs. ; ordrng 1 30-48KITRC (connector)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/10/2020
WASHER MAYTAG MVWB835DW4 Educated customer on proper use and how to clean unit. Issue resolved. Used wire tie to secure harness. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78231
Steven G.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS965CIAE00 Checked refrigerator found power looked like it had been chewed taped up and ordered Evaporator fan motor and power cord estimate was 179.41 parts and 60 to 80 dollars labor; ordrng 1 W10261232 (cord-power) and 1 WP2315549 (motor-evap)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/10/2020
RANGE KITCHENAID KSDB900ESS3 Replaced convection fan and glass. Found scraping evidence on old part. Issue resolved.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/10/2020
RANGE WHIRLPOOL WFG320M0BB2 Replaced igniter (covered due to the previous one being installed less than 90 days ago). Found the floor covering the igniter to be installed backwards. The back of the panel was also laying on top of the old igniter. Set panel in properly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FW3 Customer complaint was unit would get LF error code found the cus faucet wasn’t turned on all the way it was stuck fix faucet. Unit is operating as designed.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/10/2020
DRYER MAYTAG MEDB765FC0 "Customer complaint was unit would not start, tried 8 times to put in diagnostic mode worked on 9th try got error code F2E1 for button stuck ordering new UI panel to resolve issue.; ordrng 1 W11089306 (overlay)"
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 01/10/2020
DRYER WHIRLPOOL WED6620HC0 "Replaced thermal fuse, ran diagnostics no issues checked for error codes no e shown.; used 1 WP3392519 (FUSE) from stock"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/10/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Unit not making ice. Found cause to be fill tube completely frozen solid. Removed fill tube to remove obstruction. Ice maker harvested and called for water. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Shavano Park, TX 78230
Steven G.
Job Details: 01/10/2020
ICEMAKER (STANDA KITCHEN AID KUIS18NNTB1 Checked ice maker found crack in water pan ordered ; ordrng 1 WP2324334 (pan-water)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/10/2020
DRYER MAYTAG MEDB835DW3 Blower wheel was never ordered (my error). Ordering wheel. Will return to repair. ; ordrng 1 WP697772 (blower wheel)
Near San Antonio, TX 78260
Devon F.
Job Details: 01/10/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Customer complaint was unit would not bake, activated bake and broil UI would just stop and go to home screen, cut power to reset UI and unit is back to now bake and broil work now no error codes. Unit is operating as designed."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/10/2020
WASHER MAYTAG MVWB865GW0 Unit had LF error. Replaced valve. Cleared fault codes. Issues resolved. Unit tested properly. Survey prepped. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Right deli drawer was taking anywhere from 4 to 14 seconds to close. Customer was also complaining about the water spout on the dispenser spraying water. I checked the leveling of the refrigerator and it was fine. Nothing was obstructing the drawer and it is installed properly. I called Tech-Line and spoke with Kevin. We decided to change out the pantry adapters and change out the spout. SR#7726860760. The pantry parts were easy to identify. However the spout was not easy to identify. I ordered all related parts and will return to vendor what is not needed.; ordrng 1 W10403752 (switch) and 1 W10654548 (ASSEMBLY SEPARATOR) and 1 W10654549 (WALL DISPENSER FALSE) and 1 W11106553 (ASSEMBLY USER INTERFACE BLACK) and 1 W11294509 (ADAPTER PANTRY LEFT HAND) and 1 W11294512 (ADAPTER PANTRY RIGHT HAND) and 1 W11294548 (ASSEMBLY PANTRY CENTER ADAPTER)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/10/2020
COOKTOP ELECTRIC JENN-AIR JGD3536GS00 Assuming no issue with harness will need to replace spark module. Ed SR# 7726857959; ordrng 1 WPW10475150 (module-spk)
Near San Antonio, TX 78266
Shawn W.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM01 The customer had the extended warranty technician come out and he changed a few parts but then said it was a bad compressor and that it was not covered under their extended warranty. I checked temperature and it was at 58 degrees F. The called Whirlpool and told them they would fix it. I ran diagnostics and all components were working. No error codes. Compressor was hot. And there is a fan for both the compressor and evaporator. There was no frost build up on condenser and it was not cold. Called SG. He instructed me to order a compressor and a sealed system tech. I ordered part.; ordrng 1 W11034254 (compressor)
Near San Antonio, TX 78258
L
Job Details: 01/10/2020
DISHWASHER KITCHENAID KDTE334GPS0 #1530 issue is upper spray arms falls off found spray arm is not been attach right. Is costumer calls back send part W10327455 spray arm third level and part. 3400918 retainer
Near San Antonio, TX 78201
Steven G.
Job Details: 01/10/2020
DRYER WHIRLPOOL WHD5090GW0 "Checked dryer found bad control per tech line SR7726860206, control 322.95 and labor 100.00 if someone else comes out screws for top are in water tank; ordrng 1 W11239098 (CONTROL )"
Near Castroville, TX 78009
Jesus C.
Job Details: 01/10/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Installed new UI. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78260
L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue was refrigerator not cooling in pantry. Found frozen evap. defrost evap . No other issue job complete
Near San Antonio, TX 78258
L
Job Details: 01/10/2020
REFRIGERATOR KITCHEN AID KFC022EVBL4 Issue was refrigerator making loud noise when dispensing water. Replace water valve and filter housing. Unit now dispensing water without noise. No other issues job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/10/2020
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 Unit blower not coming on. Finding switch is sending proper voltage. Ohmed blower motor per tech sheet and finding blower motor to be the issue. Calling techline to see if this is a known issue and if need to order “fresh stock”. Spoke with Andy. He stated to order from Plainfield. Ordering blower to resolve the issue. Spoke with AS about ordering from Plainfield. Unit is under warranty ; ordrng 1 W11083804 (motor-blwr)
Near San Antonio, TX 78209
Steven G.
Job Details: 01/10/2020
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU "Checked ice maker found water leaking at drain line tubing, removed ice maker and adjusted drain hose and clamp, reinstalled ice maker and cleaned condenser, unit checks ok"
Near San Antonio, TX 78209
Steven G.
Job Details: 01/10/2020
WASHER MAYTAG MVWC565FW1 "Checked washer complaint was leaking water, checked under unit no signs of leaking, ran unit found at drain cycle water was backing up in drain, customer to get plumber, washer is ok."
Near San Antonio, TX 78250
Christian G.
Job Details: 01/10/2020
WASHER WHIRLPOOL MVWB835DW4 "Issue stated by customer: washer not operating properly. Ran washer through diagnostic cycles, F0E3 error code present. Advised customer on loading sizes and cycle uses. Unit test good. Informed customer of survey."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL MFI2568AEB "Replaced control board ran diagnostics no issues. Checked for error no errors during testing, reprogrammed refrigerator with new board checks good. J9b complete."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW8040DW Last visit found issue to be bad suspension. Replace with new suspension to resolve noise issues. Unit testing good now.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/10/2020
WASHER MAYTAG MVWB855DC3 Replaced control board checked good. No error codes found during testing. No errors during diagnostics. Recalibrated job complete.
Near Victoria, TX 77901
Michael
Job Details: 01/10/2020
MICROWAVE AMANA AMV2307PFW2 "Installed parts ordered as well as new interlock switches, still wouldn’t power on. Thermal and line fuse are, voltage good at outlet, also tried a different out, still no power. Ordered magnetron thermostat and other parts just in case; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/10/2020
MICROWAVE OVEN WHIRLPOOL WMC50522HS0 Customer stated door sticks and power outage. Explained unit has a replacement warranty not a service warranty. Gave Whirlpool CSR number.
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Installed new wire harness and ice maker. Good water fill. Good harvest. No issues during testing. Tested to complete.
Near Corpus Christi, TX 78415
John L.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Inspected unit, found that compressor is running roughly. Compressor running extremely hot, compressor will need to be replaced to resolve issue. Tested compressor found reading irregular.; ordrng 1 W10445423 (compressor)"
Near San Antonio, TX 78232
Ivan B.
Job Details: 01/10/2020
DISHWASHER KITCHEN AID KDTE104ESS4 Replaced sump pump and motor. Unit operating properly at this time.
Near San Antonio, TX 78232
Steven G.
Job Details: 01/10/2020
REFRIGERATOR KITCHENAID KSSC48FMS01 "Checked refrigerator found compressor not running, checked and found bad inverter, replaced inverter compressor came on and started cooling everything checks ok.; used 1 W10629033 (INVERTER BOX) from stock"
Near Port Aransas, TX 78373
John L.
Job Details: 01/10/2020
RANGE KITCHENAID KSGG700ESS1 "Inspected unit, exterior glass has shattered. Will need to replace front panel to resolve; ordrng 1 W10634271 (glass-door)"
Near Salem, VA 24153
Uriah B.
Job Details: 01/10/2020
DRYER MAYTAG MEDB835DW3 "F4e3F4e4F2e1Voltage L1 127, L2 121, 248.Testing finished and claiming poor AF despite the exhaust out the house looks good. The damper on the exhaust hood is fully open when unit is running. WP8577274. Thermistor. 280148. Cutoff; ordrng 1 280148 (cutoff-tml) and 1 WP8577274 (thermistor)"
Near Roanoke, VA 24019
Uriah B.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Product temps in RC range from 34-38. FC temp set at 0 and reading -9. Will replace freezer thermistor and control board.WPW10276647. Evap motor. W11043763. Control board.; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer icemaker fill tube heater wire broken. Needs fill tube for freezer compartment. W11238340; ordrng 1 W11238340 (tube-water)
Near San Antonio, TX 78261
Jim G.
Job Details: 01/10/2020
WASHER WHIRLPOOL n/a Customer no longer having issue. Power cycle might have corrected issue.
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/10/2020
MICROWAVE WHIRLPOOL GMC305PDB6 Replaced one spring as second spring did not fit properly. Cx did not feel he should pay full labor for the service as he did not receive what he ordered. Reduced labor by 1/2 and only charged for one spring. Cx would like to replace second spring if we are able to track it down.Agreed to charge half labor upon install of second spring and cost of spring.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer: dishwasher not draining. Customer stated disposal breaker had tripped. Reset breakers. Dishwasher started to drain. Ran unit through diagnostic cycles. Door stuck open code present. Cleared codes. Unit completed diagnostic tests and drains. Unit test good. Informed customer of survey.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/10/2020
DRYER WHIRLPOOL WED4815EW Ran dryer no issues with tumbling heating or operation of unit. No errors while operating dryer job complete.
Near Little Rock, AR 72207
Justin
Job Details: 01/10/2020
DRYER MAYTAG MEDX655DW1 "Checked my temp settings and noticed the high setting was not heating, soon as I switched it over to medium the heating element would heat up correctly. Need to replace temp switch. ; ordrng 1 W10562712 (swtch-temp)"
Near San Antonio, TX 78201
Steven G.
Job Details: 01/10/2020
WASHER AMANA NTW4516FW2 "Checked washer found draining properly found in diagnostics no fault codes, found lots of suds in washer tub customer to cut back on soap."
Near Sherwood, AR 72120
Justin
Job Details: 01/10/2020
N/A N/A WTW8800YW1 "Unit is covered under home shield, ordering hub, rotor, and stator for unit. ; ordrng 1 280146 (rotor) and 1 W10820039 (hub) and 1 WPW10419333 (stator)"
Near San Antonio, TX 78254
Christian G.
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW8040DW4 "Issue stated by customer: washer not filling with water. States the machine was showing LF code. Found F8E1, F3E2. Informed customer unit was out of service warranty and they’d be responsible for all charges. Customer stated they had extended warranty but could not find any paperwork. Says they’re son-in-law will call when they find paperwork."
Near Universal City, TX 78148
S. L.
Job Details: 01/10/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Customer did not want me to use sealant around liner, went forward replaced failed thermistor on RC evaporator and used sealant to water proof connections, set to ADC all operations normal. Called Trade Partners let them know that repair completed and customer declined having sealant on liner spoke to Christie SR number 7725291491 she documented that silicone was not used on liner."
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/10/2020
WASHER AMANA NTW4516FW3 "Checked washer found error code F0E2 over suds, checked pressure hose and basket nothing is causing mechanical friction. Spoke to customer about how much detergent is used and proper amount of detergent. Ran cycle good spin good agitate, no errors during testing, no error codes found. Job complete."
Near Universal City, TX 78148
Jim G.
Job Details: 01/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51ES4EB01 Replaced all pertinent parts. Issue resolved. Unit tested properly.
Near San Antonio, TX 78232
L
Job Details: 01/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue is unit not making ice. Found ice maker fine. Ice bin full of ice. But found evap in freezer and fridge frosted. Defrosted both evap. Took 2hours to get it all clean. No other issues job complete
Near San Antonio, TX 78233
Jim G.
Job Details: 01/10/2020
WASHER MAYTAG MVWX655DW2 Tested unit in service mode. No signs of error however did educate customer on the various modes especially bulk items. Sales mane apparently discouraged her from using any other modes. Tested a whole cycle and determined unit is functioning properly. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/10/2020
RANGE WHIRLPOOL WFC150M0EB2 Installed new control. Set oven at 350. Unit heating and holding temp at 350. No further issues. Tested to complete.
Near Little Rock, AR 72206
Justin
Job Details: 01/10/2020
RANGE AMANA ACR4303MFB3 Found wire harness coming off of terminal block damaged. Will need to order replacement harness and terminal block. 2x labor for wire harness. ; ordrng 1 W11134841 (harns-wire) and 1 WPW10245259 (block-term)
Near San Antonio, TX 78233
Devon F.
Job Details: 01/10/2020
DRYER MAYTAG MEDB765FC0 Customer complaint was unit would not start checked door switch for proper operation part bad replaced door switch from truck stock to resolve issue unit is operating as designed.; used 1 WP3406107 (SWITCH DOOR) from stock
Near San Antonio, TX 78253
Richard G.
Job Details: 01/10/2020
DRYER MAYTAG MEDB765FW0 Complaint is that the unit stopped working and will not run. Unit has a power cord but no terminal block. Used terminal block from truck stock. Entered diagnostics and found error code F2E1 UI stuck button. Cleared error code and tested unit. Unit is running properly. Tested to complete. Unit is good to go.; used 1 279320 (BLOCK-TERM) from stock
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 Customer struggling to connect device using smart connect app. Used tie to secure harness during inspection. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Corpus Christi, TX 78414
Adam
Job Details: 01/10/2020
DRYER AMANA NED4655EW1 "#3378 Gate code. Inspection of unit shows both thermistor and thermal cut off are bad replace both from truck stock tested unit issue resolved.; used 1 3387134 (THERMISTOR), and 1 3977393 ( Thermal cut off) from stock"
Near Maumelle, AR 72113
Justin
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FC3 "F8E6 stored in system. Ran diagnostics in unit. Ran unit is high spin for about 2 minutes wasn’t able to hear issue. Finally heard sound after running a calibration on it. Could not pinpoint where noise is coming from. Ordering gearcase, slider, nut-spaner and clutch for unit. ; ordrng 1 W10447975 (slider) and 1 W10564013 (nut-spaner) and 1 W10817398 (clutch) and 1 W11134159 (gearcase)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/10/2020
DISHWASHER MAYTAG MDB8989SHZ0 2017 Gate code 11 property number. Installed components tested unit issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 01/10/2020
OVEN JENN-AIR JJW3430DS01 Testing unit does show error code for stuck button f2e1. Second power to unit does not resolve this issue. Replace consul to resolve issue. Replace consul tested unit issue resolved
Near Robstown, TX 78380
Adam
Job Details: 01/10/2020
MICROWAVE KITCHENAID KOCE500ESS07 Sr# 7726858405. Inspection of unit shows error code F9E0 comes back as unit miss wire. After speaking with tech line and trying to troubleshoot situation come to find out oven is not on its own dedicated circuit which in turn can be causing unit to drop power. Tech line states to have customer address independent circuit for oven before any further work will be done on unit if there is need. Issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FC3 "Installed all components, tested after installation. No sign of any more noises. Issue has been resolved."
Near Falfurrias, TX 78355
Adam
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW8040DW0 Sr# 7726861743. Lid lock. over suds. off-balance load. Lid lock will not unlock. After running diagnostic on the unit found several error codes most of which come back to customer error over suds off-balance load. Only error code that did concern me was lid lock failure. Testing of lid lock in both automatic and manual show lid lock working and responding as intended. Customer was on hand to see all tests and functions of unit working as designed. Upon drain cycle it appears that drain pipe for washing machine is backed up advise customer to contact plumber to snake drain to resolve issue. In notes for specific job states for me to call tech line SR number above issue resolved
Near Corpus Christi, TX 78405
John L.
Job Details: 01/10/2020
DRYER MAYTAG MEDC465HW0 "Installed timer, tested after installation. Timer is moving, issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 01/10/2020
WASHER MAYTAG MHW5630HC0 "The customer said water was coming out of the washer from the bottom, error code F0E2, cleared error code and performed a quick wash, no leaks, removed back panel and checked all the water hose connections. Fill the tub with water, no visual leaks, drained the water, no leaks, it’s draining normal. Advised the customer of the over suds error code, if it has too much soap it will push out through the back vent, advised not to use soap on their next couple of washes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/10/2020
OVEN WHIRLPOOL WFE770H0FZ "Plugged the appliance into a 220 outlet tested all functions of the appliance, all elements and appliance are working normal"
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Adjusted temp to fridge to 40. Freezing food on the top shelf below the air baffle. Freezer temp set at +2. Most likely product placement. Crushed ice when calling for cubed is normal operation. SR7726853616
Near Vinton, VA 24179
Uriah B.
Job Details: 01/10/2020
LAUNDRY MAYTAG MVWB865GW0 F3e2F0e4F0e3F8e1Found that the valve would not fill properly on both hot and cold. Replaced inlet valve. Ran auto test cycle. Ran calibration cycle. All checks ok. ; used 1 W11165546 (VALVE.) from stock
Near Roanoke, VA 24019
Uriah B.
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW4900BW0 Found that the unit was in sensing mode. Reset unit and ran testing. Found F8e1 code. Cold water was shut off at time of arrival. Turned cold back on and ran auto test. All checked ok. Cx to observe.
Near Vinton, VA 24179
Uriah B.
Job Details: 01/10/2020
WASHER WHIRLPOOL WFW9150WW01 Replaced the bellow. Ran auto test cycle. All checks ok. ; pckd up 1 WPW10381562 (bellow)
Near Little Rock, AR 72204
Justin
Job Details: 01/10/2020
N/A N/A WED5300SQ0 "Found wall outlet putting out 255 volts, 128 on each leg. Issue I’m seeing from last load is their were too many clothes inside unit. Instructed customer to put a lot less clothes in to see if that helps from over working the unit. Customer had about well over 10 towels inside dryer with small hand towels and wash clothes."
Near North Little Rock, AR 72116
Justin
Job Details: 01/10/2020
WASHER MAYTAG MVWC416FW0 Found the cold water valve not open all the way which effected the flow of water coming into the unit. Opened water valve all the way and tested in diagnostics. Flow was much better then first diagnostics test. Ran calibration on unit as well. Ran diagnostics again and no new faults showed up in fault codes.
Near Sherwood, AR 72120
Justin
Job Details: 01/10/2020
KITCHEN WHIRLPOOL GX900QPPS "Customer said trash compactor was making a really loud noise, customer ran it about 10 times and I didn’t hear any noise. Will instruct customer to try and record noise with a cell phone to help us diagnose problem. Customer is going to order replacement bags from Whirlpool."
Near Piney, AR 71913
Doug M.
Job Details: 01/10/2020
COOKTOP WHIRLPOOL WFE320M0ES2 "Replaced burner switch due to short, replaced element due to short causing burn marks not allowing burner to turn on, tested unit operation checks ok"
Near Little Rock, AR 72206
Justin
Job Details: 01/10/2020
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics, checked for fault codes. Saw F0E2 stored in unit, ran diagnostics again and checked for fault codes. Customer says unit will lock and not unlock before a load. Wasn’t able to recreate fault, instructed customer to unplug and leave unplugged for about 2 minutes."