Near San Antonio, TX 78247
Devon F.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 Called customer no answer rang door bell no answer.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW7500GC2 Replaced harness and control board. Tested cold and hot water valve and the proper temperature water was dispensed. Conducted service diagnostic verification and all loads functioned properly.conducted run load size calibration cycle.fully operational. Job complete.
Near Universal City, TX 78148
Steven G.
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer ran cycle after cycle could not smell any Oder or smell customer says that it’s not every time, customer is using afresh, will use and call if any problems"
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/14/2020
MICROWAVE OVEN JENN-AIR JMW3430DP01 "I called customer to let them know I was on the way. No answer, left message. Arrived at home and customer through their Ring system informed me that they were not home and were on the way. I waited about 15 minutes and he arrived. The fan for the microwave sounds excessive. Conducted diagnostics and found F6 E0 UI list contact 22 December 2017. Inducted component activation test and all loads were working. However, the fan noise for the microwave cooling fan was excessive. Found that the housing for the fan was loose. I tightened it down. Called Tech-Line and talked with Kathy to insure procedures were correct because I needed to power down and power back up to have the component activation of the fan to stay running. Fully operational. Job complete. Reduced service fee by for veteran discount, for cabinet removal."
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/14/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS0 Upon arrival ran diagnostics on unit. No error codes. Very little ice in bin. Called tech line. Spoke to TJ. Sr#-7726881776. Ss issue. Ordered parts to resolve issues. Parts are covered. Quoted customer labor to install compressor. Also ordered correct dryer per DH. ; ordrng 1 W10843121 (DRYER) and 1 WPW10605286 (COMPRESSOR)
Near San Antonio, TX 78258
Devon F.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer complaint was unit would not dispense water nor ice. Right before I replaced control tech noticed some connections on control board not connected reconnected connections and tested unit. Unit is operating as designed.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the issue is the unit is not drying dishes. Reviewed use and care guide and offered sample of rinse aid to resolve this issue. Yes to survey. No further issues at this time.
Near San Antonio, TX 78225
Jesus C.
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 Could not find source of oil. No oil under unit. Or around unit. Left customer a leak sheet to check for any leaks. Unit is working properly. Job complete.
Near San Antonio, TX 78258
Devon F.
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would leave clothes wet at end of cycle replaced control board unit is operating as designed.
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/14/2020
DRYER MAYTAG MEDB835DW4 "Unit has long dry times and not drying properly. Ran vent test and showed restricted air flow. Found f4e3 restricted air flow error. Pulled vent of unit ran air flow testing again. Unit performing properly with vent off. Advised of to have venting cleaned out or checked. Advised at this point there isn’t anything that I can do. Contacted CXC to document, spoke with Joanna. She documented the issue. Sr 7726871609 Yes to survey and leave behind."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/14/2020
WASHER SAMSUNG WAS50K8600AV/A2 I contacted Samsung tech support spoke to Razy Reference # 7003560926According to Samsung’s tech support line a new Wire harness (part number DC93-00612a) is required as the resistance checks reveal no communication to the board but the reading at the sensor itself are accurate.; ordrng 1 DC93-00612a (WIRE HARNESS)
Near San Antonio, TX 78251
Colton B.
Job Details: 01/14/2020
DRYER MAYTAG MEDX655DW1 "Issue was a no heat dryer. Replaced thermal fuse, thermostats and thermal cut off. Unit tested good."
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/14/2020
WASHER MAYTAG MVWB835DC3 Tested washer. Found F5E2 error codes. Found bezel for lid latch is cracked. Causing issue with latch. Ordering new bezel; ordrng 1 W11237158 (bezel)
Near San Antonio, TX 78253
Christian G.
Job Details: 01/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Issue stated by customer: door allowing water to leak into deli drawer caused damage(see pics). Replaced Lf door. Found deli drawer damaged and stained from water as well as broken clip. Ordering parts.; ordrng 1 W10815669 (dor-fip ss) and 1 W11176246 (rail-mulln)
Near San Antonio, TX 78231
Jim G.
Job Details: 01/14/2020
REFRIGERATOR KITCHEN AID KBFN402ESS00 Resealed gasket. Issue resolved.
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival ice maker not working. Checked unit out. Ice maker shows bad. Ordered parts to resolve issues. Customer would like earliest appointment possible. ; ordrng 1 W10884390 (ICE MAKER)
Near Selma, TX 78154
Steven G.
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Checked dishwasher leveled machine found upper rack not spraying did not know if it’s a valve issue or pump and motor, because of fans running all thru house because of a pipe busting will come back on Friday with parts and fix unit; ordrng 1 W10327250 (fill valve assy) and 1 W10673257 (pump&motor)"
Near San Antonio, TX 78232
Devon F.
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW4616FW2 Customer complaint was unit would not advance through cycle replaced control board to resolve issue unit operating as designed.
Near Converse, TX 78109
Devon F.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint was unit would not heat replaced cap, diode and magnetron to resolve issue unit operating as designed."
Near San Antonio, TX 78254
Christian G.
Job Details: 01/14/2020
DRYER WHIRLPOOL WED8500DC4 Issue stated by customer: dryer not spinning. Found bad belt previously. Replaced belt. Unit test good. Informed customer of survey.
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/14/2020
WASHER MAYTAG MVWX655DW1 "Noticed some electrical concerns. However, I do not think it was effecting the operation of the machine. There was definitely a lot less water than was needed for a good wash. I changed out the housing. Fully operational. Job complete."
Near San Antonio, TX 78247
Devon F.
Job Details: 01/14/2020
DISHWASHER MAYTAG MDB4949SDZ0 Customer complaint was unit would start for 3 seconds then cut off ran diagnostics got no error codes read service matters it say system is in demo mode cleared demo mode unit is operating as designed. Collected SC 113.66 check
Near San Antonio, TX 78258
Jim G.
Job Details: 01/14/2020
RANGE KITCHENAID KFED500ESS03 Wrong color was sent. Ordering correct color. ; ordrng 1 W10687991 (cooktop (CHROME))
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 "Cooktop is damaged, not due to customer error. Ordering glass to resolve issue. Left rear burner is also not heating.; ordrng 1 W10365141 (cooktop) and 1 WPW10275049 (elmnt-surf)"
Near San Antonio, TX 78209
Jim G.
Job Details: 01/14/2020
RANGE WHIRLPOOL WEG745H0FH0 Kevin SR# 7726889771 diagnosis with techline determined lower spark module is a fault. Ordered part. Customer does not want unless covered by WP; ordrng 1 W10860916 (module-spk)
Near San Antonio, TX 78228
Colton B.
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW6620HC0 Issue was a leaking washer. Installed vent deflector per service pointer. Unit tested good.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 "Customer stated that the oven is not cooking with consistency. No error codes, unit is cycling about 60° under the expectation. Ordering a control and temperature sensors to resolve issue.; ordrng 2 W10859573 (sensor)s and 1 W11035600 (cntrl-elec)"
Near San Antonio, TX 78248
L
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 Issues unit not cleaning dishes replace pump motor. Unit now working as design no other issues.
Near San Antonio, TX 78260
L
Job Details: 01/14/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Issue is microwave not heating up. Found codes. F2e5 f4e1 Ordering new parts to solve issue ; ordrng 1 461967846741 (sensor) and 1 461967847321 (magnetron) and 1 W10389447 (thrmst-fix) and 1 W10913742 (cntrl-elec) and 1 W11040197 (cntrl-elec)
Near San Antonio, TX 78217
L
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW5000DW0 Issue unit not draining. Found bad control board and bad drain pump. Ordering new parts ; rqstng P&A on 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint is that the unit is not drying dishes properly or heating properly. Ran unit through diagnostics, no errors. Ran automatic test. Unit is working as designed. Gave customer information to help with the drying process. No email to add."
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/14/2020
WASHER MAYTAG MVWB850WR1 Customer does not want to continue service.
Near San Antonio, TX 78232
L
Job Details: 01/14/2020
WASHER MAYTAG MVWB765FW4 Issue unit turning off and getting of. Ran diagnostics and got code F0e4 f3e2 F8e1 all pointing at a bad water valve ordering new valve and control board. ; ordrng 1 W10758828 (valve) and 1 W11101485 (cntrl-elec)
Near San Antonio, TX 78240
Colton B.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Issue was a noisy refrigerator. Found issue to be a piece of tubing vibrating against a condenser coil. Secured the loose tubing with a zip tie to resolve issue. Unit now runs quietly.; used 1 W10902214 (THERMISTOR) from stock
Near Schertz, TX 78154
Shawn W.
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW8040DW2 Ran service diagnosis and received error code F0 E3 overload. F0 E 5 OFB off balance load.F9 E1 drain pump system problem long drain. F2 E1 UI stuck button. According to Test 7 for drain pump the drain pump should have a resistance between 12 to 15 ohms. The resistance on this drain pump at J4-1 wrt J4-3 was 22 ohms. Needs new drain pump. I ordered part.; ordrng 1 W10727777 (pump-water)
Near , TX 78624
Sherman
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW8620HC2 Correct phone number-2812164114. Customer said appointment was canceled last week.
Near San Antonio, TX 78202
Jesus C.
Job Details: 01/14/2020
RANGE AMANA AGR4230BAW3 Installed new regulator. Will not release gas to oven. Called techline. Will need to order new igniter and thermostat. ; ordrng 1 W10636339 (thrmst-ovn) and 1 W10914411 (igntr-oven)
Near Converse, TX 78109
Steven G.
Job Details: 01/14/2020
WASHER MAYTAG MVWC415EW1 "Checked washer found loud noise in spin found transmission leaking oil, replaced gearcase and hub checked operation unit is working normal now"
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/14/2020
DRYER WHIRLPOOL WED4815EW1 Tested dryer. Not heating. Found bad thermal cutoff. Replaced cutoff. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78215
Colton B.
Job Details: 01/14/2020
WASHER MAYTAG MVWX655DW1 "Issue is a noisy washer. Did not recreate noise, however the gearcase assembly was covered in oil. Unit needs a new gearcase. Ordering to resolve issue. Also ordering a new motor due to an abnormal noise. ; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/14/2020
DRYER WHIRLPOOL WED7300DW1 Unit is out of warranty and customer has declined any further service calls.
Near Victoria, TX 77905
Michael
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW4816FW2 "F8E1 error code, cleared error code, removed the water hose from the cold side and found it was clogged up again with slimy black stuff from the water well again. Was unable to clean it out properly, replaced it with one from truck stock. Calibrated and performed a diagnostics test, completed with no issues or error codes. Advised the customer what they needed to do to prevent this from happening again, if we have to come back for the same issue the customer would have to pay for the service call ; used 1 W11210459 (VALVE) from stock"
Near San Antonio, TX 78215
Colton B.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Issue is no power on microwave. Fuse and outlet checked good. Issue believed to be control board with display. Ordering both to resolve issue. Also ordering interlocks just in case.; ordrng 1 W10892389 (cntrl-elec) and 1 W11252187 (interlock)
Near Corpus Christi, TX 78410
John L.
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW8500DC5 "Installed suspension, and level unit. Issue resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Sr#7726466871. Made contact with customer to discuss issue with unit turns out Home Depot has no record of Appliance care of Texas coming out to designate the unit as a bad install. Came out second time same situation contact trade care team SR number for them above. Tried care team states customer will have to make contact with Home Depot in order to resolve the situation. Supplied customer with both SR numbers one from trade care team and the original SR number from tech line so when she goes back to Home Depot she could show them proof of documentation.
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFG505M0BS0 Assembled new door. Will need new gasket for oven and knob. ; ordrng 1 W10339442 (knob) and 1 W10535778 (gaskt-door)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/14/2020
COOKTOP GAS JENN-AIR JGC3530GS01 Checked burners and all are operating as designed. I did not observe any yellow flames. There is a significant decrease in flame which is an indication of a natural gas pressure deficiency coming into the home. Called Tech-Line to validate my assessment. SR#7726890626. I spoke with Mr Ramirez from the builder and he informed me that he had plumbers check the gas pressure coming into the home and that they informed him that it checked out. According to Tech- Line there is what is called a Manometer which can be used to ensure that each burner has a 4 inch of water column. I do not have that tool. I will look into getting one. Mr. Ramirez would like that checked. ; schdld next appmnt for 1/20 MON !
Near Corpus Christi, TX 78412
Adam
Job Details: 01/14/2020
DRYER WHIRLPOOL WED4815EW Retailer has already sold unit as is. Issue resolved
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint is that the unit is not drying. Says it used to dry. Rinse aid is completely dry. Ran diagnostics and automatic test. Heater is not heating up very well. Need to order heating element.; ordrng 1 W10518394 (heater)
Near Odem, TX 78370
John L.
Job Details: 01/14/2020
COOKTOP WHIRLPOOL WFE505W0HS1 "Installed switch, issue has been resolved."
Near , TX 77979
Michael
Job Details: 01/14/2020
DRYER WHIRLPOOL WED4815EW1 "Installed new motor, tested appliance the appliance is heating and working normal, put appliance back together, no further issues"
Near San Antonio, TX 78215
Jim G.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Maintence left early. Rescheduling. ; schdld next appmnt for 1/15 WED 8-10
Near Corpus Christi, TX 78408
Adam
Job Details: 01/14/2020
OVEN MAYTAG MER8700DS1 Inspection of unit shows bake element visually broken/failed replaced element tested unit issue resolved.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW3090GW Customer stated that the unit will run partial cycle but not all the way through. Found issue to be that the control needs to be replaced. Ordering user interface and control to resolve issues.; ordrng 1 W10852941 (cntrl-elec) and 1 W11133872 (timer)
Near Port Lavaca, TX 77979
Michael
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL n/a "Unable to find a tech sheet, I defrosted the the back the best I could. I looked up the error code Er rf it has to do with the fan not running. The customer said they would just wait for Sears to come out. Collected SCF"
Near Robstown, TX 78380
Adam
Job Details: 01/14/2020
WASHER MAYTAG MVWB865GW0 Install components calibrated unit Ren verification cycle issue resolved
Near San Antonio, TX 78202
Jesus C.
Job Details: 01/14/2020
RANGE AMANA AGR4230BAW3 Installed new regulator. Will not release gas to oven. Called techline. Will need to order new igniter and thermostat. ; ordrng 1 W10636339 (thrmst-ovn) and 1 W10914411 (igntr-oven)
Near Port O'Connor, TX 77982
Michael
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 "F5E2, F8E1 error codes, cleared error code and tested the lid lock, lid lock isn’t functioning properly. Ordered part to resolve issue and rescheduled customer ; ordrng 1 W11307244 (latch)"
Near Victoria, TX 77904
Michael
Job Details: 01/14/2020
WASHER MAYTAG MVWB855DC3 "F3E2, F8E1, F7E0, F2E1 error codes, cleared them out and tested the inlet valve, no water coming out of either side, also tested UI, no stuck keys. Removed console and installed new inlet valve, calibrated and performed a diagnostics test test, completed with no issues or error codes, inlet valve and appliance are working normal"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/14/2020
LAUNDRY MAYTAG MVWB850YW1 6-5. about 1500ohms6-4. About 1500 ohms6-3. About 1500 ohms7-1. About 12.3 kohmsPer tech sheet control is bad. W10763747. Control Labor If sensor needed which right now it is reading good. WPW10178988. SensorCx to shop and think it over. Will call if they want the work done.
Near Corpus Christi, TX 78412
Adam
Job Details: 01/14/2020
DRYER MAYTAG MEDB835DW4 Inspection of unit shows strike has been badly out of place and is missing clip that would hold it into place once screwed in. Replace strike to resolve issue.; ordrng 1 W10778071 (strike)
Near Robstown, TX 78380
John L.
Job Details: 01/14/2020
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue with element. Only partial heat, also element only powers on for a few seconds then powers down. Element and it’s components will need to be replaced to resolve.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10724237 (element)"
Near Salem, VA 24153
Uriah B.
Job Details: 01/14/2020
DRYER MAYTAG MEDB835DW3 "Replaced cutoff and thermostats. Ran auto test cycle and all checked ok at time of service. Airflow from diagnostics was 000, meaning “airflow not bad”. Cx to observe."
Near Corpus Christi, TX 78415
Adam
Job Details: 01/14/2020
WASHER MAYTAG MVWB835DC4 Inspection of unit shows error code for long fill no fill. Manual testing of these valves show no water coming into units. Replace water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/14/2020
WASHER MAYTAG MVWB865GW0 Replaced UI console. All checks ok after running calibration and auto test cycle. Unit is in very humid conditions and suspect that bleach fumes are messing with sensitive touch controls.
Near North Little Rock, AR 72116
Justin
Job Details: 01/14/2020
WASHER MAYTAG MVWB765FW3 "Replaced bearing, lid and lid hinge. Looks like hinges were on the wrong side. Put in correct spot. Unit is good to go."
Near Little Rock, AR 72204
Justin
Job Details: 01/14/2020
WASHER WHIRLPOOL MVWC565FW1 Replaced control board and calibrated unit. Ran diagnostics all conditions working.
Near Victoria, TX 77901
Michael
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "The customer said it was freezing up in the freezer and it would stop cooling. Plugged the appliance in and the fan isn’t blowing any air, fan is bad, ordered part to resolve issue ; ordrng 1 WP2315539 (motor-evap)"
Near Ingleside, TX 78362
John L.
Job Details: 01/14/2020
MICROWAVE WHIRLPOOL WMH78019HZ "Ran diagnostics mode, unit has an F2E1 stuck key error. Powered down unit and powered back up after a few minutes ran diagnostics again, code still there. Tried to clear code but will not clear. Touch panel will need to be replaced to resolve this issue.; ordrng 1 W11196131 (door/mw)"
Near Little Rock, AR 72212
Justin
Job Details: 01/14/2020
DRYER MAYTAG MEDC465HW0 Door strike and catch is a little hard to shut. Made adjustments on the strike which helped some. If problem gets worse or customer has more trouble would recommend changing out catch.
Near Rockport, TX 78382
John L.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV "Inspected unit, found issue with ice door not sealing. Will need to replace to resolve this.; ordrng 1 W10435760 (guide-ice) and 1 W10781994 (door-ice)"
Near Little Rock, AR 72223
Doug M.
Job Details: 01/14/2020
KITCHEN KITCHENAID KDTM354ESS0 "Inspected unit for not fully cleaning all dishes, ran service diagnostics found no error codes, found customer has never ran cleaning cycle on unit and has been using generic dish soap, informed customer to use affresh dish washer cleaner and suggested to use finish quantum , verified normal operation unit checks ok, no charge at this time due to prior 90 day svc"
Near Port O'Connor, TX 77982
Michael
Job Details: 01/14/2020
WASHER MAYTAG MVWX655DW1 "Error codes F5E2, F8E1, F8E3, cleared error codes, the appliance is powering on, manually tested the lid lock, it’s not functioning properly, the inlet valve is working normal, ordered part and rescheduled the customer ; ordrng 1 W11307244 (latch)"
Near Roanoke, VA 24017
Uriah B.
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDT720PADM2 F7E1Diverted motor constantly running. Needs pump and motor. WPW10671941 pump and motor; ordrng 1 WPW10671941 (pump&motor)
Near Little Rock, AR 72212
Justin
Job Details: 01/14/2020
WASHER MAYTAG LAT9206BAE "This call does not need service, nothing wrong with washer."
Near Roanoke, VA 24011
Uriah B.
Job Details: 01/14/2020
LAUNDRY WHIRLPOOL WFW5090JW0 "F11. F15. Ran through diagnostics fine. Per service pointer, replace timer. Apt 601Needs timer. Error code f11 and f15. 15 business days. ; ordrng 1 W11334605 (TIMER)"
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/14/2020
M/W OTR WHIRLPOOL WMH31017HZ0 Please pre-ID. W11244494 interlock repair kit per service pointer. Cx did not respond to call. Left VM 10 minutes before arriving. Knocked on both doors twice and waited 10 against NS; ordrng 1 W11244494 (interlock)
Near Bryant, AR 72022
Doug M.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Inspected unit for not dispensing ice , tested 120v to auger motor did not have 120v , tested dispenser switch test ok , checked connectors from door harness to connector next to filter housing found connector was disconnected not allowing power to auger motor, trestle connection tested unit operation checks ok"
Near North Little Rock, AR 72116
Justin
Job Details: 01/14/2020
FREEZER KITCHENAID KBBL306ESS01 Ordering a dryer for sealed system to check for blockage in either compressor or evaporator. ; ordrng 1 WPW10143759 (dryer)
Near Little Rock, AR 72211
Justin
Job Details: 01/14/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Left side of door is sitting out more than the right side, can’t tell if door is warped. Will order active door hinge for oven to see if that helps. ; ordrng 1 W10299224 (hinge-door)"
Near Little Rock, AR 72207
Justin
Job Details: 01/14/2020
ICEMAKER KITCHENAID KUIX535HPA00 "Found unit not plugged into the auxiliary pump, plugged unit up and tested to complete. Unit is good to go, customer will order a filter."
Near Little Rock, AR 72223
Justin
Job Details: 01/14/2020
ICEMAKER KITCHENAID KUIX305ESS2 Had to flip door to other side due to screws stripped on left side. Unit is failing during drain showing 1901A pump faulty. Unit has a 3 year standard warranty. ; ordrng 1 1901a (pump)
Near Little Rock, AR 72210
Doug M.
Job Details: 01/14/2020
DRYER MAYTAG MEDC465HW0 "Inspected unit for not heating, tested incoming voltage checked ok, tested all fuses and heating element checked ok , found unit would not heat on high heat found when selecting medium heat heater would turn on , diagnosed to need temperature switch ; ordrng 1 WP8578354 (swtch-temp)"
Near Alexander, AR 72002
Doug M.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced deli control and harness,control worked about 60 seconds and went blank,found led light in ceiling of unit not working,called tech line,tech said to replace deli ui and harness again due to board being bad,had me jump led harness in ceiling all lights but one came on,David to replace led light harness also; ordrng 1 W11239944 (module) and 1 WPW10677119 (cntrl-elec) and 1 WW11170612 (HARNESS)"
Near Bryant, AR 72022
Doug M.
Job Details: 01/14/2020
REFRIGERATOR MAYTAG MFX2876DRM00 "Inspected unit for not making ice, performed service diagnostics found in test 56 e2 error code motor lost home position, all other test checked ok diagnosed to need new ice maker; ordrng 1 WPW10764668 (ice maker)"
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW8600YW1 Replaced parts unit still getting same error. Ordered control ; ordrng 1 W10297447 (HARNESS LOWER) and 1 W10447146 (ACU)
Near San Antonio, TX 78253
Christian G.
Job Details: 01/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: oven does not bake/broil. Found Low Cooling error code on unit. Replaced blower fan for lower unit. Still giving error code. Ordering Control w/o power supply.; ordrng 1 W11261169 (cntrl-elec)
Near San Antonio, TX 78209
Steven G.
Job Details: 01/10/2020
OVEN ELECTRIC (D KITCHEN AID KEBS207BSS00 "Checked oven found convection fan vibrating, checked temps found upper oven ok lower oven way off ordered motor and sensor parts 232.28 and labor 100.00, collected SC ; ordrng 1 7430P043-60 (sensor- ov) and 1 W10116228 (motor-fan)"
Near Boerne, TX 78015
Tommy B.
Job Details: 01/10/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3034XB00 Customer forgot about appointment and used the cooktop. Customer also has a dog needing to go to the vet. Rescheduling for next day.; schdld next appmnt for 1/10 FRI !
Near San Antonio, TX 78220
S. L.
Job Details: 01/10/2020
RANGE AMANA AGR5330BAS3 "Found large dent on rear left side panel, rear cover and support brackets. PSP items setting appointment for 1/21 customer asked about getting replacement unit advised him that he would have to contact retailer about this.; ordrng 2 98015363 (support)s and 1 W10554678 (cover-rear) and 1 W10816993 (panel-side)"
Near San Antonio, TX 78259
Jim G.
Job Details: 01/10/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Determined unit requires new UI console and control. ; ordrng 1 W11110951 (cntrl-elec (MICROWAVE))
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/10/2020
DRYER WHIRLPOOL GEW9250PW1 "Client claims that the dryer is working but she has to run it a few times to get it dry. She had a load drying and I took a temperature reading of 77 degrees F. They had another Technician come out awhile ago that supposedly set it to only run on time dry. The client also has a washer that they need fixed. The washer will occasionally stop during the cycle and display the number 11 on the display. If the push on the console the washer will start working again. The model number on the Whirlpool Front Load washer is: GHW9400PW1 and the serial number is: CSS3601509Dryer: ran diagnostics key activation test pass. Moisture sensor test did not pass and displayed software revision number 6E which indicates a short circuit in the moisture sensor system. Found that the control board was covered in lint. Informed the client of a need to clean out the dryer vent. The client has lived here for 19 years and has never cleaned the vent. The previous technician informed her
Near San Antonio, TX 78259
L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue is refrigerator not cooling found refrigerator off. But also costumer stated she get frost Peter inside fridge found door is not closing right and letting air in do to missing parts. Ordering parts ; ordrng 3 487576s and 3 489341 (washer)s
Near San Antonio, TX 78253
Richard G.
Job Details: 01/10/2020
WASHER MAYTAG MVWC565FW2 Complaint is that the unit keeps stopping during cycle. Found issue to be a faulty control.; ordrng 1 W11162438 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Cosmetic damage to upper door and handle. Ordering upper door and handle to resolve the issue. ; ordrng 1 W11110283 (glass-door) and 1 W11110499 (hndle-door)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Control and sump are bad. Address says FREDERICKSBURG but it’s mason tx. Customer will call Lowe’s and have address corrected and find a service company for this area.
Near San Antonio, TX 78218
Steven G.
Job Details: 01/10/2020
MICROWAVE OVEN WHIRLPOOL WMC50522HZ0 "Checked microwave found turn table motor screw was stripped causing motor to drop, added bigger screw and reattached motor checked operation unit working normal now"
Near Kerrville, TX 78028
Sherman
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Upon arrival gasket not sealing. Heated up to expand. No further issues at this time.
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/10/2020
DISHWASHER JENN-AIR JDB4000AWS Checked dishwasher. Cycles have been ending abruptly intermittently. Control is bad. Ordered replacement.; ordrng 1 WPL12002709 (ELEC CONTROL)
Near Center Point, TX 78010
Tommy B.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Ordering fill tube to resolve icemaker issue. Existing ice maker fill tube is damaged and is blocking the icemaker from filling and from removal due to build up of ice; ordrng 1 W11415785 (FILL TUBE. )