Near Orange Grove, TX 78372
Adam
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8500DC3 Install components calibrated unit ran verification cycle issue resolved.
Near Odem, TX 78370
Adam
Job Details: 11/07/2019
WASHER MAYTAG MVWB965HC0 Installed components tested lid lock issue resolved.
Near Victoria, TX 77904
Michael
Job Details: 11/07/2019
DRYER WHIRLPOOL WED49STBW1 "Installed part ordered, tested the appliance previously, the appliance is heating and working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer states she’s been in contact with retailer and retailer will be replacing the entire unit. Issue resolved
Near Corpus Christi, TX 78404
Adam
Job Details: 11/07/2019
RANGE WHIRLPOOL WFG320M0BW2 Install component tested unit issue resolved.
Near Pulaski, VA 24301
Uriah B.
Job Details: 11/07/2019
WASHER MAYTAG MVWB965HC0 F5E2Found motor windings on latch out of range. Needs new latch. ; ordrng 1 W11188327 (latch)
Near Helotes, TX 78023
Tommy B.
Job Details: 11/07/2019
WASHER WHIRLPOOL MVWC465HW2 Customer stated that the unit was not going through cycles properly a few times but is ok now. Ran diagnostics and found long fill error. Ran automatic test cycle and unit passed all functions. Ran manual cold and hot water valve tests to ensure they were functioning properly With visual confirmation. Unit testing good at this time. Yes to survey.
Near Wytheville, VA 24382
Uriah B.
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found tub was melted and needs to be replaced. Drain also not working. Found drain pump ohm reading out of range. Replaced with stock. Control not sending power to drain pump. Old pump must have ruined board. Needs control. W10909756. TubW11305308. Control; ordrng 1 W10909756 (tub-dishwr) and 1 W11305308 (cntrl-elec), used 1 W10876537 (DRAIN PUMP) from stock"
Near San Antonio, TX 78258
Steven G.
Job Details: 11/07/2019
COOKTOP ELECTRIC KITCHENAID KICU569XBL00 "Induction burners not producing heat, flashing error code f47, replaced both modules and display control unit now working as should"
Near San Antonio, TX 78258
Steven G.
Job Details: 11/07/2019
ICEMAKER (STANDA JENN-AIR JIM158XYRS1 "Checked ice maker found bad compressor caused by condenser motor going out replaced compressor and condenser motor vacuumed and charged unit everything checks out ok; used 1 W10124096 (MOTOR COND), and 1 W10843121 (REG DRIER) from stock"
Near Schertz, TX 78154
Shawn W.
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8500DC0 "Client informed me that once we replaced the control board and electric cord on our last visit, they were able to run a full load with no problems. However, on the second load, the washer stopped and once she opened the lid the new error code came up and she put it on rinse and spin because the cloths were wet, all of a sudden there was a large spark again. I have checked the outlet and it is correct voltage, polarity and grounding. Ran diagnostics and received an F5 E3 error code. Lid Lock will not unlock. I attempted to see additional error codes and it would not advance. There was no soap residue or anything blocking the lid lock. I Decided to conduct test 8 for lid lock and the procedure calls for conducting a lid lock test under service mode. However, it would not go into service mode, it would beep then just go back to flashing the current error code. The unit did not spark when plugged in initially, but did the last time I plugged it in. It spark
Near Kingsville, TX 78363
Adam
Job Details: 11/07/2019
WASHER WHIRLPOOL MVWB765FW3 Inspection of unit shows error code for lid switch fault. Manual testing of lid lock fails every time you try to manually engage. Replace lid luck to resolve issue; ordrng 1 W10787878 (latch) and 1 W11183368 (cntrl-elec)
Near Alice, TX 78332
Adam
Job Details: 11/07/2019
WASHER MAYTAG MVWC565FW1 Unable to run diagnostic on unit. As soon as you plug washing machine in spin cycle starts immediately. Also customer stated smoke was coming from top of machine but after inspection of unit determined motor is running out of control exceeding max RPM causing overheating of components. Also agitator is free spinning. Replace control board actuator capacitor cam gear case motor and belt to resolve issue. Customer is extremely upset customer states product is only a couple months old he will be contacting retailer regarding this issue; ordrng 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10625252 (screw) and 1 W10677723 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W10882734 (agitator) and 1 W11101488 (cntrl-elec)
Near San Antonio, TX 78264
S. L.
Job Details: 11/07/2019
RANGE WHIRLPOOL WFE505W0HB1 Removed rear panels replaced wire harness (included terminal block). Used new nuts and screw to secure block and power cord. Reassembled tested all operations normal preheated to set temperature and surface burners working too. Returning terminal block to vendor since it was included with harness. Advised of email survey and paper.
Near San Antonio, TX 78254
S. L.
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Customer had home treated for roaches found dead roaches in control. Replaced control tested all operations normal advised customer to keep up with roach problem to prevent further issues. Advised of email survey and paper.
Near Floresville, TX 78114
S. L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL GI6FARXXY07 Found icemaker failed removed old one replaced with new and replaced harness ran test all operations normal advised of survey and paper.
Near Stockdale, TX 78160
S. L.
Job Details: 11/07/2019
DRYER WHIRLPOOL WED5000DW2 This is call for dryer not heating model on dispatch shows dryer Found temperature at exhaust cutting off at 168 and on at 132 ran 3 tests cycles found lint build up in lint trap and vent has bends in it advised customer to correct duct to dryer to resolve issue. Problem bot with appliance but with how it is ducted out of home advised of survey and paper.
Near , TX 78114
S. L.
Job Details: 11/07/2019
WASHER WHIRLPOOL CAM2752TQ3 Removed front replaced drain pump ran cycle all operations normal no leaks balance paid in full. Advised of email survey and paper
Near Victoria, TX 77904
Michael
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ "The appliance isn’t cooling, plugged it in for 40 minutes still at room temperature 76.4 degrees. Evaporator fans are working normal, amps are .60 amps to the compressor possible leak in the system, this is a sealed system issue, rescheduled customer ; schdld next appmnt for 11/13 WED !"
Near Center Point, TX 78010
Douglas H.
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced control board. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78222
Steven G.
Job Details: 11/07/2019
WASHER MAYTAG MHWE201YW00 "Checked washer found lots of suds, found hole in bellow ordered part and collected service call, balance will be 140.00 for bellow and 60.00 labor; ordrng 1 W10290499 (bellow)"
Near Terrell Hills, TX 78209
L
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW92HEFC0 Replace dispenser and water valve. Rn diagnostics no error codes. Ran a quick cycle. No isues. Unit working as design. Job complete.
Near San Antonio, TX 78232
Steven G.
Job Details: 11/07/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS01 "Checked oven found lower oven not heating, found bad control board ordered; ordrng 1 W10801665 (cntrl-elec)"
Near Stockdale, TX 78160
S. L.
Job Details: 11/07/2019
MW-HOOD COMBO WHIRLPOOL WMH53520CS7 Customer said she looked at prices on new microwave and does not want unit repaired.
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB Unit working properly. No further issues at this point.
Near , TX 78624
Douglas H.
Job Details: 11/07/2019
OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Found fuse blown. Part covered under part warranty collected labor and service call. No further issues at this point. ; used 1 WPW10638608 (FUSE) from stock
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Found fresh food temperature at 49 degrees and the freezer at 49 degrees. During evaporator fan motor and baffle motor test there is a odd rumbling noise. Found greasy ice in refrigerator. Client had first noticed there was a problem when the ice started getting clumpy then a leaking out of the bottom of the ice bin and on to the floor. Found tubes to condenser and tubes to compressor with oxidation (Picture included). Bi metal stayed open when running diagnostic test. The client stated that on our previous visit in 2016 that the technician adjusted the legs so it was siting on the legs rather than the wheels. I used the flat protecter to prevent damage so I could adjust the legs to put it back on the wheels as she preferred. In the process I damaged the rubber pad and told her we would replace it. Once I tried to move the refrigerator back it was unbalanced on the wheels. Perhaps this is why the previous tech made that adjustments. This client purc
Near San Antonio, TX 78250
Christian G.
Job Details: 11/07/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Issue stated: microwave tripping breaker. Found plug ends burnt and socket hard to plug into. Ordering parts; ordrng 1 W11206558 (cord-power)
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT970SAHW0 Customer stated that the unit leaked water from the bottom all across the floor. Found issue to be broken pump assembly. Ordering parts to resolve issue.; ordrng 1 W11087376 (pump&motor)
Near San Antonio, TX 78254
Christian G.
Job Details: 11/07/2019
WASHER MAYTAG MVWC565FW1 "Issue stated by customer: washer not powering on. Voltage tests good from the wall. Control board powering on, console lights not responding. Drain pump not draining water either. Ordering Console and Drain pump.; ordrng 1 W10727777 (pump-water) and 1 W10877641 (panel-cntl)"
Near San Antonio, TX 78255
Colton B.
Job Details: 11/07/2019
MICROWAVE OVEN KITCHENAID KHMS2056SSS3 "Customer issue was a melted turntable support and no power to unit. Found plug 3/4 of way into socket, inserted plug fully, unit now powers and heats. Replaced support, turn table now spins. Unit testing good."
Near Stockdale, TX 78160
S. L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Found ice maker heater not working and unit stuck in harvest, replaced ice maker checked operation in both compartments and ran icemaker fill harvest test all operations normal no leaks."
Near San Antonio, TX 78228
Christian G.
Job Details: 11/07/2019
WASHER MAYTAG MVWX700XW0 Issue stated by customer: washer making loud noise on spin. Replaced pulley and splutch. Noticed debris/noise between drum. Unable to separate drum from gear case to resolve issue. Sending OTL for gear case and basket.; rqstng P&A on 1 W10324650 (basket) and 1 W11132267 (gearcase)
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/07/2019
WASHER MAYTAG MVWB865GW0 Agitator not sitting flush to basket. Caused sheet to get stuck underneath agitator base. Removed old agitator. Installed new agitator. Sitting flush with basket. No further issues. Tested to complete.
Near Lakehills, TX 78063
Justin
Job Details: 11/07/2019
DRYER WHIRLPOOL WED4815EW1 "Checked voltage at outlet, was not getting proper 240 and 120 on L1 and L2. Reset breaker unit is getting proper voltage now, while running I could hear the circuit breaker shorting out which could indicate a bad fuse or ground within fuse box. Unit is heating properly, waiting to see if timer advances. Timer did advance, problem does not seem to be with unit. Went over survey and leave behind."
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW5000DW2 Diagnostics F7E6 motor fault. Called techline spoke to Kathy Recommended to swap transmission and necessary parts.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)
Near San Antonio, TX 78255
Colton B.
Job Details: 11/07/2019
DISHWASHER KITCHEN AID KDTE334GPS0 Issue was a broken dispenser. Replaced dispenser to resolve issue. Unit tested good. Went over WPL survey with customer. Unit is under warranty.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/07/2019
WASHER MAYTAG MVWC465HW Checked washer found no error codes. Ran diagnostics with no failure. Ran calibration no issues. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced led module, light housing, and ice container. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/07/2019
DRYER MAYTAG MEDC465HW0 Last trip found faulty temperature switch. Replaced switch. Checked to make sure unit heating properly. No further issues at this point.
Near Alamo Heights, TX 78209
L
Job Details: 11/07/2019
RANGE KITCHENAID KDRS483VSS03 Issue is unit not maintaining temperature. Replace control board and sensor. Set up unit at 350 for 10 minutes and it maintains. Also set up unit at 450 for another 10 and it maintained. No other issues job complete.
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced doors. Left door damaged. Ordering new one to resolve issues. ; ordrng 1 13107888SQ (dor-fip ss)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/07/2019
DRYER WHIRLPOOL WED8740DW1 "Last tech found faulty control per techline. Replaced control didn’t resolve the issue. Ordering new harness, motor, thermistors, control and element. To resolve. Harness is psp item. Needs Auth. ; rqstng P&A on 1 279973 (cutoff-tml) and 1 W10637533 (harns-wire) and 1 W10849080 (cntrl-elec) and 1 W11086656 (motor-drve) and 1 WP8544771 (element) and 1 WPW10211915 (blower wheel), states that autho needed"
Near Boerne, TX 78015
Colton B.
Job Details: 11/07/2019
DRYER WHIRLPOOL WED8620HW0 Customer complaint is a noisy washer. Rattling noise appears to be coming from blower wheel. Ordering new blower wheel to resolve. ; ordrng 1 WP697772 (blower wheel)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW5000DW2 Last trip found faulty lid latch and electronic control. Replaced both to resolve the issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW5000DW2 Checked washer found no error codes. Ran diagnostics with no failure. Ran calibration no issues. Job complete.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and motor assembly. Ran diagnostics on unit. No further issues at this point.
Near La Vernia, TX 78121
S. L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed top panel removed filter and housing as full assembly since they were stuck replaced filter housing and filter tested all operations normal no leaks advised of survey and paper.
Near Boerne, TX 78006
Tommy B.
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found issue to be rusted door and bad gasket. Replacing in a door liner and gasket to resolve issues. Collected service call. ; ordrng 1 W11174980 (door-inner) and 1 WPW10524469 (gasket)
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW4816FW2 Replaced control and valve. Ran diagnostics on washer no failures. Ran calibration no failures. Washer working as designed at this time.
Near La Vernia, TX 78121
S. L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found wire to FC led was loose readjusted wire,lights working in all sections all operations normal. Advised of survey and paper."
Near Universal City, TX 78148
Devon F.
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Upon arrival b4 tech can get out of truck customer stated she didn’t want me in her house and she wants somebody else. I don’t know why she has a problem with me. But customer has a very bad attitude.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced refrigerator door. Sealing good. Ordering new badge and screws for door hinge.; ordrng 2 W10308751 (screw)s and 1 W10884773 (BADGE)
Near San Antonio, TX 78214
Jesus C.
Job Details: 11/07/2019
WASHER WHIRLPOOL MVWC465HW2 Tested washer. Error codes for long fill. Tested washer. Having issues filling. Good water supply. Found pressure hose kinked. Fixed pressure hose. Ran calibration. All test pass. No further issues. Tested to complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint was unit lights are dim. This visit tech replaced led light module same issue with new lights, checked light connector pushed to prongs closer together and tested lights again unit is operating as designed."
Near San Antonio, TX 78258
Ivan B.
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8040DW2 Replaced lid. Lid operating properly at this time. No further issues. Yes to survey and leave behind.
Near San Antonio, TX 78242
Richard G.
Job Details: 11/07/2019
WASHER MAYTAG MVWB835DW4 Replaced control and spin basket. Ran unit through calibration. Ran automatic test. Unit passed all steps and maintained balance. Tested to complete. Unit is good to go. No email.
Near Bandera, TX 78003
Justin
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW9550WW00 "Found F35 stored in system, unit will not advance in cycle. Will need to order pressure sensor. Customer is going to look at a full replacement. Charging for service and labor 146.14"
Near San Antonio, TX 78255
Colton B.
Job Details: 11/07/2019
WASHER MAYTAG MVWB765FW "Customer complaint was a clanking sound during agitation. Found some coins in between the agitator and tub. Removed coins, unit now running quietly. Talked to customer about survey."
Near San Antonio, TX 78259
Devon F.
Job Details: 11/07/2019
RANGE WHIRLPOOL GR563LXSB1 Customer complaint was unit front two burners don’t work. Replaced two burners to resolve issue unit operating as designed.
Near La Vernia, TX 78121
S. L.
Job Details: 11/07/2019
DRYER MAYTAG MEDB835DC4 Found door not square ordering both inner and outer door rescheduling 11/13.; ordrng 1 W10631405 (door) and 1 W10915195 (INNER DOOR)
Near San Antonio, TX 78254
Justin
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced wire harness for freezer and tested to complete.
Near San Antonio, TX 78245
Christian G.
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Issue stated: CSI dishwasher will not prime, no other info other than water going to unit is good. Replaced Sump Motor. Ran unit through diagnostic cycle. Unit test good."
Near San Antonio, TX 78230
Jim G.
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDTE334GBS0 Checked unit out thoroughly. Determined leaked was actually originating from facet and rolling down the bottom of cabinet to the the corner for the dishwasher cavity. Used customer bucket under sink to contain leak until their plumber could address issue.
Near San Antonio, TX 78248
Tommy B.
Job Details: 11/07/2019
REFRIGERATOR KITCHEN AID KSCS23FVMK01 Swapped control board due to cycling issues per tech line. Unit testing good now with no further issues. Collected P&L.
Near San Antonio, TX 78217
Jim G.
Job Details: 11/07/2019
DRYER MAYTAG MEDB835DW4 Customer installed recommended vent tube with unnecessary angles. Removed angles and shorted length so as not to created unnecessary bends. Tested unit on multiple settings with and without heat with no instances of AF error. UI indicated “good airflow” at all times.
Near Boerne, TX 78006
Tommy B.
Job Details: 11/07/2019
WASHER MAYTAG MHW6630HW0 Customer stated that the unit does not complete wash cycles regularly. Ran diagnostics and found error code F8E1. Ran automatic test cycle and found unit to not fill with water despite water flow sound. Tech did not have part in parts bin. Ordering valve to resolve issue. ; ordrng 1 W11316255 (valve) and 1 W11322883 (cntrl-elec)
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced ice maker assembly and auger motor. Unit working properly at this time. No further issues. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 "Customer issue was a no cool refrigerator compartment. Previous tech replaced dampener and main control. Finding issue to be evaporator fan not blowing cold air up into refrigerator compartment. Ordering new evaporator fan motor to resolve. Also ordering a new jazz board due to it being the control for the dampener. Customer requests appointment on Friday. Getting with DS to see if we can get the parts in in time. Scheduling customer for Friday, but made a point to inform him that there is a chance the parts will not be in in time. ; ordrng 1 W11024089 (motor-evap) and 1 WPW10746274 (cntrl-elec)"
Near Helotes, TX 78023
Tommy B.
Job Details: 11/07/2019
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Customer stated that the builder performed an inspection and used an infrared thermometer to determine the unit was 425 when set to 350. When preheating to 350, alarm indicated at 334. Temperature cycled at 370 high and read at 327 at low. Unit is functioning normally at this time with no further issues. Survey declined."
Near San Antonio, TX 78245
Christian G.
Job Details: 11/07/2019
COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 Issue stated by customer: cooktop heaters get red hot on lowest settings. Elements and infinite switches replaced previously. Ordered control.; schdld next appmnt for 11/11 MON !
Near Medina, TX 78055
Justin
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found ice maker getting 120 but the door switch for freezer doesn’t go out all the time when you are holding it. Need door switch and icemaker. ; ordrng 1 W10884390 (icemaker) and 1 W11396033 (SWITCH LIGHT )
Near San Antonio, TX 78219
Jesus C.
Job Details: 11/07/2019
DRYER WHIRLPOOL WED8000DW4 Complaint is long dry times. Tested dryer. Good heat. Poor airflow from dryer. Found blower wheel was loose and not sending out exhaust. Secured blower wheel to motor. Tested dryer. Good airflow. No further issues. Tested to complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM02 "Customer complaint was unit not making ice. Tech tested ice maker part pass, then tested water valve, tech can hear valve trying to pump water. Turn water line on at the wall. Unit is operating as designed."
Near Boerne, TX 78015
Colton B.
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW8620HW1 "Customer complaint was a long fill on washer. Got an F8E1 error code in diagnostics. Ran quick cycle to test valve, fill on unit was good. Issue appears to be a faulty ACU not properly sensing water level in tub. Ordering a new one to resolve issue.; ordrng 1 W11352122 (CONTROL)"
Near San Antonio, TX 78258
Steven G.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Evaporator only had partial frost pattern. Added die dryer, and charged unit, will return. In two weeks the 22 nd; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78218
Jesus C.
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW5000DW2 No proof of purchase. Goin off goods issue date. Unit out of warranty. Called partner team. Got authorization for visit. WN15RN1APL1. Tested washer. Found issue is with cold water valve. Found wiring to valve was damaged. Fixed wiring. Tested washer. All valves working properly. No further issues. Tested to complete.
Near Converse, TX 78109
Shawn W.
Job Details: 11/07/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HB2 "Client was not prepared to pay the service fee. I explained to him that he could call Whirlpool to get an authorization. Explained to him that he would be responsible for service fee and any labor, that parts would be still covered for a year from the previous work. Client thought Whirlpool had a 2 year warranty. I asked him if he had an extended warranty. He said no. Job complete."
Near Boerne, TX 78006
Tommy B.
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Called techline spoke to Bruce. Recommends swapping out the dispenser door and Ice chute as most likely moisture from warm air is getting trapped in the compartment. Ordering the chute and dispenser door, along with the water inlet for icemaker.; ordrng 1 W10347055 (plate) and 1 W10836794 (separator) and 1 WPW10341329 (water valve assy)"
Near Boerne, TX 78015
Colton B.
Job Details: 11/07/2019
DRYER MAYTAG MEDB765FW0 Customer issue was a damaged display. Replaced display to resolve issue. Unit tested good. Talked to customer about survey for this trip specifically.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/07/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control and control panel. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/07/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Determined both controls are not sending correct voltages in various scenarios. Individual component testing revealed various failures and anomalies. Ordering UI as well suit F6E0 error. ; ordrng 1 W11261164 (cntrl-elec) and 1 W11261165 (cntrl-elec) and 1 W11351648 (UI)
Near San Antonio, TX 78253
Justin
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "No codes stored in system, running unit through diagnostics. Unit is running as designed. No issue with unit. Went over survey with customer and leave behind."
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KFIS27CXWH2 "Issue is the icemaker is not working. Called tech line and spoke to Bruce. We ran some tests using the meter on the wiring harness inside the refrigerator compartment. Checked voltage at the control board. It is not receiving 120. Control board needs to be replaced, customer opting not to proceed with repairs. Collected service call.; ordrng 1 WPW10267646 (cntrl-elec)"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced freezer door. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/07/2019
MW-HOOD COMBO KITCHENAID KMHC319ESS4 "Customer complaint is that the microwave caught on fire. Found wave guide burnt, magnetron bad. Ordering magnetron, thermostat, and wave guide.; ordrng 1 W10591803 (thrmst-fix) and 1 W11197783 (covr-inlet) and 1 W11230995 (magnetron)"
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/07/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Complaint is will not make ice and is leaking. Tested icemaker. Good water fill. Good reservoir drain. Aux drain pump not running. Good power to pump. Found drain hose cracked and leaking water. Ordering new aux pump and drain hose. ; ordrng 1 1901A (pump) and 1 W10762338 (hose)
Near San Antonio, TX 78253
Justin
Job Details: 11/07/2019
DRYER MAYTAG MEDB835DW4 "Found F4E4 and F4E3 stored in system. Good voltage at wall and at terminal block. Got 120 to control, will need to order control and wire harness. More than likely issue lays within control board. L2 O volts is showing at console Ui during diagnostics. ; ordrng 1 W10901572 (harns-wire) and 1 W11133021 (cntrl-elec)"
Near San Antonio, TX 78258
Jim G.
Job Details: 11/07/2019
DRYER MAYTAG MEDB835DW3 Reinstalled dryer vent correctly.
Near Elmendorf, TX 78112
Ezequiel V.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Called customer to advise of arrival time. Customer stated, they no longer need service. Job complete."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/07/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer only available in the morning. Checked with NR who said that we can reschedule for Friday morning. Called customer to confirm.; schdld next appmnt for 11/8 FRI 9 am
Near Alamo Heights, TX 78209
Jesus C.
Job Details: 11/07/2019
WASHER MAYTAG MHW6630HW Installed new drawer and valve. Ran diagnostics. No error codes. All valves working. No leaks during testing. Tested to complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/07/2019
WASHER MAYTAG MVWX655DW1 "Replaced gearcase and drive pulley. Ran unit through calibration. Drive hub is worn down and grinding while spinning/agitating. Need drive hub. Also, can’t run through diagnostics, control communication is off and on, ordering control.; ordrng 1 W10528947 (drive hub kit) and 1 W11116592 (cntrl-elec)"
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced control. Checked refrigerator all diagnostics test passed. Refrigerator working as designed. No new frost patterns. Freezer and refrigerator temperatures are good. Job complete
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 11/07/2019
OVEN ELECTRIC (D MAYTAG MET8800FZ01 Checked range. Range is operating properly. Oven door glass is broken. Ordering glass door.; ordrng 1 W10888811 (glass-door)
Near San Antonio, TX 78261
Steven G.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Checked refrigerator found ice maker not working removed drawer UI ice maker dropped ice and filled talked to tech line advised to unplug UI and leave to make sure it keeps making ice, SR7726317058, customer will keep in touch; ordrng 1 W10503833 (cntrl-elec) and 1 W10512203 (harns-wire)"
Near Helotes, TX 78023
Colton B.
Job Details: 11/07/2019
WASHER MAYTAG MVWB765FW0 Customer issue was a low to no flow hot water valve. Replaced water valve to resolve issue. Unit tested good. Collected .; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78217
Devon F.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint was unit not cooling, last visit tech diagnose a bad control board replaced part unit is operating as designed."
Near San Antonio, TX 78213
Ivan B.
Job Details: 11/07/2019
RANGE MAYTAG MER5770AAB Unplugged and plugged unit. Unit showing no fault codes. Tested fine and is preheating and operating properly. No issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78216
Ivan B.
Job Details: 11/07/2019
WASHER AMANA NTW4516FW3 Unit not draining. Drain path clogged somewhere. When I removed the drain hose very little water came out but it had some debris coming with it. Will need to check under impeller plate. Need spanner wrench to remove impeller do not have spanner wrench. ; schdld next appmnt for 11/8 FRI !