Near Pulaski, VA 24301
Uriah B.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Found tray stuck in the ice box. Was able to remove bin. Found warm air flowing in throw the ice chute. ; ordrng 1 WPW10353552 (separator)
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced magnetron,interlocks,and fuse due to tripping breaker and shorting fuse when pushing start per tech line,after replacing parts unit no longer tripping breaker still will not start,performed service diagnostics found f6e4 error code mismatch between acu and ui,called tech line tech said to replaced acu to oven,ui,and microwave acu again; ordrng 1 W11261167 (cntrl-elec) and 1 W11297726 (console) and 1 W11325603 (ELEC CNTRL )"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/03/2020
N/A N/A n/a "Inspected unit for not heating found power to thermostat and heater ,heater not turning on,diagnosed unit to need thermostat and heater,found parts not available for unit; rqstng P&A on 1 31001630 (thermostat) and 1 31001666 (HEATER)"
Near Benton, AR 72019
Doug M.
Job Details: 01/03/2020
WASHER MAYTAG MVWC465HW2 "Called customer in route customer stated that unit is not hooked and not in laundry room to be hooked up,rescheduling to Tuesday ; schdld next appmnt for 1/7 TUE !"
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/02/2020
COOKTOP GAS JENN-AIR JGCP548HL00 "Replaced pressure regulator. However, the LP adapter is stripped. Ordered replacment. Rescheduled.; ordrng 1 W11238041 (ADAPTER)"
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/02/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Part not on truck. Rescheduled 1/2; saved tckt
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Checked refrigerator found no frost pattern. Compressor is running. All parts running as designed refrigerator not getting cool. Spoke to mike from tech line he confirmed Sealed System issues requires SS Tech.SR7726772951; schdld next appmnt for 1/7 TUE !
Near San Antonio, TX 78217
Devon F.
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint was unit would not advance through cycle ordering new control board to resolve issue and inlet valve just in case.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)
Near San Antonio, TX 78261
Devon F.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint was unit freezer has ice build up inspected seal for gaps seal bad ordering new seal to resolve issue.; ordrng 1 W10571967 (frz door gasket (gr))
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/02/2020
DRYER MAYTAG MEDC465HW0 Checked dryer found sensor broken sticking out. Ordering new sensor to resolve issue.; ordrng 1 W10681051 (sensor)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Corrected the misaligned wire. The fill tube heater is still not activating properly. Ordering freezer door (which will include new ice maker and dispenser UI) as well as control to address any voltage irregularities WRT heater fill tube. Given that this is a door order please contact when door is available. Either me or the customer. Note: Door is stainless steel. ; ordrng 1 LW11037733 (dor-fip) and 1 W11089236 (cntrl-elec)
Near Boerne, TX 78015
Tommy B.
Job Details: 01/02/2020
RANGE JENN-AIR JGRP548WP01 Customer canceled the appointment via Robo call. The parts were not included in the new appointment. Scheduling customer with parts to complete repair.; ordrng 1 W10833887 (surface igniter) and 1 W10888661 (cntrl-elec) and 1 WPW10131825 (sensor) and 1 WPW10385582 (valve-brnr)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced gasket freezer door is sealing properly. Door is loose causing it to be slanted a bit. Ordering new door. Upon customer request.; ordrng 1 W10300065 (hinge-door) and 1 W10803965 (dor-fip) and 1 W10884775 (nameplate)
Near Alamo Heights, TX 78209
S. L.
Job Details: 01/02/2020
MICROWAVE OVEN JENN-AIR JMW2430DP01 Found display black and oven heating Called tech line spoke to Steve sr number7726183236 found stuck closed K10 relay and reset power this corrected issue did not really get answer from tech as to if board should be replaced again and UI reordering both control and UI again to correct issue this is under part and service warranty . Rescheduling 1/7; ordrng 1 W10887855 (panl-cntrl) and 1 W11179310 (CONTROL)
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/02/2020
DISHWASHER KITCHENAID KDTE254ESS2 Parts not on truck either. Second job today with parts that didn’t make it to my van. Rescheduled 1/7; schdld next appmnt for 1/7 TUE !
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/02/2020
WASHER MAYTAG MVWC565FW1 Checked washer found control board with fluctuating voltage. Good power coming into washer. Ordering new board to resolve issue. ; ordrng 1 W11101488 (cntrl-elec)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/02/2020
DRYER AMANA NED4655EW1 Door latch is broken. Ordered parts to resolve issues. ; ordrng 1 WPW10610880 (DOOR LATCH DRYER)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/02/2020
WASHER WHIRLPOOL WFW6620HC0 "Called techline spoke to Andrew. During the ACU swap, the wiring harness showed damage. Ordering new wiring harness to resolve issue. Tech line was unable to determine if it was the upper or lower harness based on my description so I’m ordering both.; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire)"
Near Comfort, TX 78013
Sherman
Job Details: 01/02/2020
WASHER MAYTAG MVWB755DW0 Upon arrival ran diagnostics on unit. No error codes. Recalibrated unit. No further issues at this time.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/02/2020
WASHER MAYTAG MVWB865GC0 "Diagnostics revealed error codes F9E1 F8E1 F9E2 F2E1. Swapped out water inlet, but unit is not draining. Ordering drain pump to resolve draining issues.; ordrng 1 W10876600 (drain pump)"
Near Universal City, TX 78148
S. L.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE505W0HW1 Removed rear panel found beginning signs of damaged main harness at terminal block will need new wire harness before completion of repair. 1/7 next appointment.; ordrng 1 W11416047 (HARNESS)
Near San Antonio, TX 78259
Devon F.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit door seal bad ordering new door seal to resolve issue.; ordrng 1 W10906683 (seal-door)
Near Center Point, TX 78010
Sherman
Job Details: 01/02/2020
WASHER MAYTAG MVWC465HW1 Upon arrival customer has several extension cords running different places. Was not getting voltage from cord washer was plugged into. Checked voltage at wall. Was good. Plugged unit in. Recalibrated unit and ran diagnostics. No further issues at this time. Customer stated heaters are running off circuit as well. Customer has been advised several times by DH and myself about proper voltage for unit to run properly.
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/02/2020
WASHER MAYTAG MVWC565FW1 Upon arrival checked unit over good. Ran diagnostics on unit. No stored error codes. Recalibrated unit. Called tech line. Spoke to Chris. Sr#-7726776814. Checked ui and under unit good as well for any burnt or rubbing signs. Everything checked out good. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/02/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Checked washer found lid lock not working properly. Ran lid lock test washer was running when door slightly open, but when fully closed would stop. Ordering new lid lock and control board.; ordrng 1 W10869789 (latch) and 1 W11176140 (cntrl-elec)"
Near San Antonio, TX 78251
Richard G.
Job Details: 01/02/2020
WASHER MAYTAG MVWC415EW0 "Customer complaint is that the unit will not spin. Entered diagnostics and found error codes F7E1 basket speed fault, F0E2 over suds condition, F7E5 shifter fault. Cleared fault codes. Ran unit through automatic test, all steps passed until reaching spin test. Unit began to spin with a low grumbling sound then stopped. Test did not proceed past this step. Unit will not unlock, and shows the F7E1 error code again. Unit is agitating well, but not spinning. Finding issue to be with drive motor, covered in 10 year warranty. Ordering drive motor."
Near San Antonio, TX 78222
S. L.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE775H0HB0 "Went to 2518 lady answered door said it’s 2519 Spokane that i need to got to. DOP has serial that matches no model listed. But it is sufficient DOP found no heat from elements and voltage error code, found broken terminal block connections on L2 replaced terminal block with van stock tested unit and all operations normal light bulb is bad needs replacement customer to contact manufacturer for replacement since these are not covered under warranty, all burners bow workin element working and walked customer through self clean with filtered water cycle working no other issues now.; used 1 WPW10245259 (BLOCK-TERM) from stock"
Near San Antonio, TX 78260
L
Job Details: 01/02/2020
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HB01 Found safety light to be about and cable connected to it to be burned out. Ordering new harness. And infinite switches; ordrng 1 W10437092 (switch-inf) and 1 W10578768 (switch-inf) and 1 W10578768 (switch-inf) and 1 W10843843 (switch-inf) and 1 W11111805 (harns-wire)
Near San Antonio, TX 78230
L
Job Details: 01/02/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HW01 Issue was oven not heating up. Replace thermostat and control board. Ran oven at 350 for 10min. Unit now working as design. Job complete.
Near San Antonio, TX 78248
L
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Issue was ice maker not dispensing the right way. Replace ice maker do to the other been defective. Jump ice maker. Ice maker called for water. No other issues. Job complete.
Near San Antonio, TX 78260
L
Job Details: 01/02/2020
DRYER MAYTAG MEDB950YG0 Issue was dryer making loud noise. Found unit full of lint inside. Clean it up and fix band. Put some lub on wheels. Unit is heating up properly and working fine now. No more noise. Job complete.
Near Schertz, TX 78154
S. L.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED6620HW0 Found whining noise from motor found stuck blower wheel will need both found noise from rollers . Blower and motor to repair unit as well as rollers. Wednesday 1/8 pm call.; ordrng 1 4392067 (dryer repair kit) and 1 W11086656 (motor-drve) and 1 WP697772
Near San Antonio, TX 78251
Richard G.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Changed thermistor and light module in refrigerator section. Unable to replace light module in freezer section because the wiring connector which connects to the light module is broken on the inside of freezer liner. Light module wiring is too short to pull wires out in order to repair the damaged wiring. Seems as if the light module wiring was loosely connected and when I removed the module, the wires slipped out of the connector. Called techline, spoke with David. Unit is not repairable, per David. SR#7726773312 informed customer of information given from techline. Customer will call Whirlpool customer service about the issue."
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/02/2020
DISHWASHER KITCHENAID KDPE234GPS0 Last visit found faulty control and pump. Swapped out and unit is testing good now with no further issues. Yes to survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/02/2020
DISHWASHER KITCHENAID KDTM404ESS2 Sprayer arm was not fitting properly during last install. Reinstalled. Issue resolved. David SR# 7726775130
Near Schertz, TX 78154
S. L.
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit was off on arrival turned on put unit in defrost mode no defrost but temp high checked thermistors found evap thermistor in ice at 7.2k since unit was off in making determination to replace wire harness and fan in FC since customer complain is noise from FC unable to determine for sure but this is most likely issue. Quoted for repair service fee rescheduling ; ordrng 1 W11087438 (motor-evap) and 1 W11129522 (ice-contnr)
Near Boerne, TX 78015
Tommy B.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED5620HW1 Last visit found faulty user interface. Swapped with new part to resolve issue. Unit testing good now. Yes to survey.
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFG505M0BS Customer not available for appointment. Will call to reschedule. ; saved tckt
Near Boerne, TX 78006
Tommy B.
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint is that the unit is not completing cycles. Ran diagnostics and revealed no error codes, but upon completing diagnostic tests, the unit began functioning. Unit tested good now with no further issues. Yes to survey."
Near San Antonio, TX 78258
Devon F.
Job Details: 01/02/2020
MW-HOOD COMBO WHIRLPOOL MMV5208WS1 "Customer complaint was unit would not power on tried to replace door switches but screws are stripped from previous ppl working on it, wrong and missing screws on unit as well. can’t take out screws to replace microswitches instructed customer to get a stripped screw extractor."
Near Schertz, TX 78154
S. L.
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Found RC section evaporator frozen over ran service test all thermistors passed checked continuity on evap thermistor found it out of range will need to return with fan and harness for RC. Rescheduling 1/7.; ordrng 1 W11087438 (motor-evap)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/02/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Replaced regulator and manifold. Checked all connections for leaks using a leak detection solution and an electronic leak detector. No leaks found. Tested all burners, they all are lighting consistently, but the back right igniter will not shut off after being lit. Ordering wiring harness.; ordrng 1 W10868533 (harns-wire)"
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/02/2020
WASHER AMANA NTW4516FW3 "Checked washer found burnt out actuator caused damage to pulley cover and belt. Gearcase leaking oil. Ordering actuator, Gearcase, pulley cover, and splutch and belt.; ordrng 1 W10427633 (shield) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10870910 (gearcase)"
Near San Antonio, TX 78230
Jesus C.
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is cooling issues in fresh food section and water leaking onto floor. Found fresh food evap drain line was blocked. Caused ice buildup in fresh food and leaking issue. Cleared drain line with steamer. Replaced evap harness. No issues during testing. Unit is working properly. Tested to complete. ; used 1 W11033168 (HARNS-WIRE) from stock
Near Schertz, TX 78154
S. L.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found FC gasket deformed used heat gun to correct issue but still not sealing 100 percent ordering new gasket for FC. Rescheduling 1/7; ordrng 1 WPW10355585 (gasket-fip)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFC150M0EB3 Tested range. Bake element not powering on. Broil is good. Good power to board. No power to bake element. Bake element test good. Will need to order new control. ; ordrng 1 W10887901 (cntrl-elec)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/02/2020
DISHWASHER KITCHENAID KDTE334GBS0 Customer stated that the issue was that the unit was not completing cycles or draining. We determined that it was likely due to using the wrong type of detergent. I provided the customer with some samples and discussed what the proper loading and washing procedures were. No further issues at this time.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint was unit would have ice build up, upon arrival tech noticed unit was unplugged and no ice at all, plugged unit back in and told maintenance to keep it plugged in so I can properly find the problem with the ice present. Rescheduled for Friday to see if unit iced up again.; schdld next appmnt for 1/3 FRI !"
Near Boerne, TX 78015
Tommy B.
Job Details: 01/02/2020
RANGE JENN-AIR JGRP548WP01 Customer canceled the appointment via Robo call. The parts were not included in the new appointment. Scheduling customer with parts to complete repair.; ordrng 1 W10833887 (surface igniter) and 1 W10888661 (cntrl-elec) and 1 WPW10131825 (sensor) and 1 WPW10385582 (valve-brnr)
Near San Antonio, TX 78251
Jesus C.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE510S0HB1 Installed new panel. No further issues. Job complete.
Near San Antonio, TX 78255
Ezequiel V.
Job Details: 01/02/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 Replaced housing and valve water pressure from dispenser became slightly stronger. Advised customer to look into buying new filter. No error found during testing. Job complete.
Near San Antonio, TX 78251
Jesus C.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Installed new handles. No issues with unit. Tested to complete.
Near San Antonio, TX 78261
L
Job Details: 01/02/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue is was when turning left burners on. right burners will turned on. Replace igniter on both right front and rear front. Unit now working as design. No other issues job complete.
Near Port Aransas, TX 78373
John L.
Job Details: 01/02/2020
WASHER WHIRLPOOL WFW5620HW0 "Could not close ticket, part w11319991 control panel for washer was not in box. Part in box was a control panel for a dryer. Will need to order part again to resolve this issue.; ordrng 1 W11294803 (cntrl-elec)"
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer complaint is that unit is not level. Called partner team. Warranty will not cover leveling issues. Advised customer that we will have to collect payment for service. Customer does not want to continue repairs at the moment. Job complete. Sr 7725125140
Near Corpus Christi, TX 78414
Adam
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE505W0HS1 Inspection of unit shows wiring harness meets power cord on terminal block shows wires have fried/melted causing disconnect on harness which in turn not in allowing unit to go into bake or broil. Replace harness to resolve issue; ordrng 3 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134842 (harns-wire)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced motor, ran diagnostics no issues with ice dispenser. Good ice good crushed ice. No further error found. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4815EW1 Received two heating elements and no thermostats. Replaced heating element and replaced thermostat with truck stock.; used 1 WP3977767 (THERMOSTAT FIX) from stock
Near Rockport, TX 78382
John L.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found issue with valve and line. Replace to resolve this issue.; ordrng 1 2181939 (insert) and 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt)"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/02/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Customer complaint is that the left rear burner is not working. Found a small piece of foam blocking the orifice, keeping the gas from flowing properly. Removed the foam, tested to complete. Unit is good to go. Spoke with customer about survey."
Near Corpus Christi, TX 78415
Adam
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW4855HW1 Inspection of unit shows error code for long Fill no fill. Manual testing of this component shows water volume entering machine not an issue. Further testing of unit shows agitator and post for gear case both stripped out wash plate free spinning on post. Replace agitator wash plate gear case to resolve issue; ordrng 8 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680215 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw)
Near Radford, VA 24141
Uriah B.
Job Details: 01/02/2020
DISHWASHER MAYTAG MDB8989SHZ0 F6e4F2e1Control showing error regarding float switch. Float switch seems ok. Will replace at same time. ; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10195039 (float switch)
Near Roanoke, VA 24018
Uriah B.
Job Details: 01/02/2020
WASHER WHIR WED8000DW3 "Needs motor, blower wheel, and terminal block. Neutral tapping on terminal block stripped. Motor is going bad. Blower wheel is in case we need to break off the old one. ; ordrng 1 279320 (terminal block) and 1 W11105178 (motor-drve) and 1 WP697772 (blower wheel)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/02/2020
KITCHEN KITCHENAID KDPE334GPS0 F6e4W11120155. Control boardWPW10195039 float switch; ordrng 1 W11120155 (control-elect) and 1 WPW10195039 (float switch)
Near Helotes, TX 78023
Richard G.
Job Details: 01/02/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer states that following the repair by previous tech, the icemaker would not stop making ice. It overflows and has to be emptied. Found unit to have a bad bin thermistor. Quoted customer cost of part and labor. Issue is unrelated to previous issue. customer will order the part himself. Collected service call fee."
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/02/2020
WASHER MAYTAG MVWB835DW1 "No water from cold or hot. Good power to valve. Valve is bad. Replaced inlet valve. Good water to all dispensers. No further issues. Unit is working properly. Collected payment for service fee, part, and labor. Tested to complete."
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/02/2020
RANGE WHIRLPOOL KSGG700ESS1 Tested bake. Bake will only light partially. Found tube to valve was not connected properly. Fixed gas tube. Oven now lighting properly. Unit heating to 350. No further issues. Tested to complete.
Near San Antonio, TX 78249
Ivan B.
Job Details: 01/02/2020
REFRIGERATOR MAYTAG MFI2569YEM2 Replaced door gasket. Unit sealing properly at this time. No further issues at this time.
Near Schertz, TX 78108
S. L.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Cleared frozen drain line by evaporator and found drain tube grommet in cabinet collapsed called tech line spoke to TJ SR number 7726779325 he said that this would deem unit non repairable. Advised customer that manufacturer will contact with resolution. Advised of survey and paper.
Near Schertz, TX 78108
S. L.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED5000DW2 "Found unit not powering on at all found L1 and neutral on same leg when unit under load called tech ,one spoke to David Sr number 7726780621 he said house wiring issue and have electrician inspect wiring."
Near San Antonio, TX 78261
L
Job Details: 01/02/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue is that ice maker is making to much ice. Found thermistor not plug in right. Plug in thermistor ran diagnostics. No other issues job complete.
Near Cibolo, TX 78108
S. L.
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found broken door link left side replace door link customer had unit uninstalled and told me to leave it as is since there plumbing to unit. Went over unit without water and power all operations normal advised of survey and paper; used 1 8194001 (LINK) from stock
Near Alexander, AR 72002
Doug M.
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW4855HW1 "Inspected unit for unit not unlocking,performed service diagnostics found no error codes, performed manual test all steps checked ok,tested incoming voltage checked ok,tested for proper ground and polarized checked ok,called tech line due to same issue with this unit as prior unit purchased in September,we verified outlet is on separate breaker,started normal cycle,checked ok,tech sent information to engineering for next step,they will email me with next course of action,; schdld next appmnt for 1/14 TUE !"
Near Conway, AR 72034
Doug M.
Job Details: 01/02/2020
OVEN KITCHENAID KSEG950ESS2 "Inspected for f8e0 error code,performed service diagnostics found found code cleared code ran 350 bake cycle unit got to 195 degrees error code appeared again f8e0,tested incoming power checked ok did find suppressor board on terminal block has burnt black causing internal power issue,diagnosed to need suppressor,oven control and blower; ordrng 1 W11100513 (cntrl-elec) and 1 W11107275 (fan-blwr) and 1 W11175842 (suppressor)"
Near Corpus Christi, TX 78413
John L.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Installed icemaker, icemaker received water without spilling over. Issue resolved."
Near Kingsville, TX 78363
Adam
Job Details: 01/02/2020
WASHER AMANA NTW4516FW3 Installed unit tested hot water valve customer does not have cold water running to machine. I did explain to this customer that no cold water coming into the unit is a serious issue and will affect washers ability to function correctly. Advise customer to contact rental office to have this problem resolved. Issue resolved
Near Corpus Christi, TX 78418
John L.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE540H0ES0 "Installed board, issue has been resolved"
Near Kingsville, TX 78363
Adam
Job Details: 01/02/2020
DRYER AMANA NED4655EW1 Install components tested unit timer now advances on its own. Issue resolved
Near Corpus Christi, TX 78418
Adam
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Inspection of unit shows bad wiring at junction box for unit. Reconnected wires correctly issue resolved.
Near Corpus Christi, TX 78412
Adam
Job Details: 01/02/2020
RANGE WHIRLPOOL WFG505M0BS3 Inspection of unit shows pins that hold gasket into place we’re not seated correctly. Receded beans correct the gasket issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 01/02/2020
WASHER WHIRLPOOL WFW6620HW0 "Installed components, unit now powering on. Issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Install components tested unit issue resolved
Near Portland, TX 78374
John L.
Job Details: 01/02/2020
WASHER MAYTAG MVWB835DW4 "Installed components, issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 01/02/2020
DRYER MAYTAG MEDC215EW1 Customer states she has a three year extended warranty plan through Lowe’s. She made the appointment herself through whirlpool so job was dispatched without extended warranty information. Advise customer she would have to go through Lowe’s to have them schedule an appointment so it would show unit is under an extended warranty program.
Near Radford, VA 24141
Uriah B.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Replaced thermistor in RC. Cx to observe.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/02/2020
KITCHEN KITCHENAID KDTE254ESS2 Replaced drain pump. Drain pump was going bad. ; pckd up 1 W10531320 (pump-drain)
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit for not completing cycles,performed service diagnostics found f1e1 error code main control fault, replaced main control tested unit operation checks ok"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not cooling properly and not making ice again,performed temperature readings,found freezer temperature 21.2 degrees,fresh food section 42.8 degrees,removed evaporator cover found uneven frost pattern on evaporator,heavy frost at cap tube and heavy frost at middle bottom of evaporator,called tech line tech said unit has partial restriction,diagnosed unit to need evaporator and filter drier,customer does not want unit repaired at this time,customer called Lowe’s,Lowe’s said they will exchange unit but will call customer back first to confirm,at this time not ordering parts unless customer call us back,if customer calls us back due to Lowe’s not exchanging unit,order w11407409 evaporator,us filter drier w10143758 filter drier"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/02/2020
LAUNDRY MAYTAG MVWB835DW4 "Inspected unit for not agitating properly per customer,performed service diagnostics found no error codes, performed manual test all steps checked ok,calibrated unit,had customer put a load of towels in unit performed deep water was found unit is working as designed,informed customer how this unit performs referred customer to use and care guide,verified normal operation unit checks ok"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Inspected unit for broken wheels,wheels are not broken,customer concern is how the bottom grille is attached to unit exposing hinges,explained to customer this is grille is designed is cut out from so doors will open correctly,verified normal operation unit checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not cooling correctly,found unit is a garage,customer explained that unit was working good when he bought unit in September,explained to customer as weather cools this unit has an operating range,called tech line to verify,tech said page 4 of use and care guide has operating range if below 55 degrees unit will not perform as designed,verified normal operation unit checks ok file #7726778244"
Near Comfort, TX 78013
Tommy B.
Job Details: 12/31/2019
WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the unit “does it’s own thing.” Essentially it is not completing cycles. Ran diagnostics and found errors F8E1 F3E1. Checked voltage at the wall and it is the full 120 V. Called techline spoke to Kathy. SR7726758542 ran unit in a normal and observed it completing approximately half of the cycle before departing customer instructed to call office if issue persists. To return Tuesday if needed.
Near San Antonio, TX 78232
Ivan B.
Job Details: 12/31/2019
WASHER MAYTAG MVWB765FW3 Checked washer. Unit had stuck button error code. Cleared code and got no further errors. Ran diagnostics all components passed testing. Customer is not satisfied with the performance of the unit. Does not feel unit is properly cleaning the clothes. Does not like the water fill level. Does not feel like the agitator tosses the clothes around enough. Covered use and care and whirlpool recommendations. Customer is overall highly dissatisfied with the unit and seeks replacement from Home Depot.
Near San Antonio, TX 78230
Ivan B.
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Checked refrigerator. Ran diagnostics got no fault codes. It is not cooling in either compartment. Issue is with sealed system. Requested sealed system tech on return ; saved tckt
Near San Antonio, TX 78259
Jim G.
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX988SIBE00 Issue resolved. Swapped part.
Near San Antonio, TX 78259
Ivan B.
Job Details: 12/31/2019
REFRIGERATOR KITCHEN AID KSSC42QMS03 Replaced control. Unit fired up and and operating now. Informed customer to give 24 hrs to reach optimimum temperature before putting food back in.
Near San Antonio, TX 78253
Christian G.
Job Details: 12/31/2019
RANGE WHIRLPOOL WFG505M0BS3 "Issue stated by customer: oven was delivered missing parts. Unit missing a few screws in back, top of range was not fastened down to unit. Found regulator tube slightly more bent than normal. Review pics. Ordering parts.; ordrng 1 W10619922 ( TUBE-REGULATOR) and 3 W10837731 (screw)s"
Near San Antonio, TX 78240
L
Job Details: 12/31/2019
RANGE UNKNOWN ABS300J3WW Replace thermostat do to bad unit not heating at the right temperature. Ran oven for 10min at 350. Temperature measuring right. No other issues. Job complete p&l collected. Costumer need a received email from last service fee charge. S.portergroupllc@gmail.com
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/31/2019
DRYER WHIRLPOOL WED72HEDW0 Replaced pulley ran dryer checks good no issues. Good heat good rotations. Job complete.