We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
Douglas H.
Job Details: 05/31/2022
Customer stated unit not drying properly. Ran diagnostics testing to check unit, found no stored errors, completed testing and found no issues with heating element. Unit is functioning as designed. Contacting techline per notes. Spoke with Chris, explained the situation, he confirmed that my diagnosis is correct and the unit is functioning properly. SR 7733768660
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Schertz, TX 78154
Douglas H.
Job Details: 05/31/2022
Customer stated unit tripping breaker while in standby mode. Has had 2 different electricians out that have said breaker and electrical is good. Stated felt that, techline call from previous appointment wasnt helpful. Amp draw in standby mode is a steady 0.03 amps, this is no where near close to being able to trip the breaker. Calling techline due to continuing issues. Spoke with TJ, stated issue is with breaker. Had me verify no shorts to ground in the unit. Refereed me to service pointer W11525530, stated its due to breaker being a gfci, stated if a non gfci was in place this wouldnt happen. Stated to refer customer/electrician to breaker manufacturer Schneider Electric/Square D Company 1-888-778-2733/1-888-SQUARED sr 7733647129
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 05/31/2022
I replaced the shocks. Hopefully this will improve the thumping. I did find one shock that was bent.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WFE505W0JS0
Near Converse, TX 78109
S
Job Details: 05/31/2022
Upon arrival customer stated unit hot cooktop light would not turn off. Tested each infinity switch and right front faulty infinity switch. Ordering 1 3148954 right front infinity switch to resolve issue. ; ordrng 1 3148954 (Right front infinity switch)
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/31/2022
Customer wants to reschedule. ; schdld next appmnt for 6/2 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Corpus Christi, TX 78417
Adam
Job Details: 05/31/2022
Customer complaint of unit producing ice but not dispensing. Testing auger results in zero function. Will need to replace auger motor and several other parts to resolve issue.; ordrng 1 W10884561 (Dispenser motors) and 1 W10169511 (Coupling) and 1 W11307589 (Bracket)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78413
Adam
Job Details: 05/31/2022
Customer complaint of unit running on its own. After reapplying power to the unit and a couple seconds later drain pump turns on and gives a humming noise customer states thats the noise they hear. Further inspection of unit shows no error codes calibrated unit ran verification cycle no issues found manually tested hot and cold water valve as well as drain pump again no malfunction ran test cycle one more time in front of customer for clarification no issues found with the products. If anything the Water temperature coming from hot water heater is definitely over 120 but other than that no issues found with the unit runs and operates as designed.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Ingleside, TX 78362
Michael
Job Details: 05/31/2022
F1E0 error code, oven and display not working, installed new control. Preheated the oven, the oven and appliance are working normal.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Corpus Christi, TX 78411
Adam
Job Details: 05/31/2022
Unfortunately I did not receive a door switch. Reading notes it kind of looks like part was mailed to the customer but customer states he had to call us to find out what was going on. Re-order door switch lock motor and light bulb assembly to resolve issue. After installing control board and spark module oven now turns on and operates correctly aside from door not locking and light source.; ordrng 1 W10107820 (latch-door) and 1 W11175594 (sockt-lite) and 1 W10078370 (rod-latch) and 1 W10627802 (swtch-lite) and 1 9761013 (latch door)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRBL102ESS00
Near Portland, TX 78374
Michael
Job Details: 05/31/2022
The customer said the light in the FC doesnt come on. The light switch was stuck from a little bit of ice, the customer said sometimes she finds the door isnt completely closed, which would cause the issue. The light switch and bulb are working normal, the slides on the freezer door are in good condition, no further issues
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Corpus Christi, TX 78412
Adam
Job Details: 05/31/2022
Instead of trying to replace door gasket I tried and he treated the door for a second time and reset original gaskets. After heat treating and resetting all gaps and openings in gasket have now closed customer should not have any further issues. Resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Corpus Christi, TX 78418
John L.
Job Details: 05/31/2022
Inspected unit, found issue with diffuser damper. Will need to replace to resolve this issue.; ordrng 1 W11175955 (diffuser)
We serviced a
WHIRLPOOL ICEMAKER
Model KUIS18PNZB1
Near Corpus Christi, TX 78411
John L.
Job Details: 05/31/2022
Inspected unit, ran test on unit. Found issue with fill valve and heat pump sensor. Will need to replace these components to resolve issue.; ordrng 1 W10897719 (valve) and 1 W11126268 (harns-pump)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 05/31/2022
Installed harness, pump and actuator. Was able to Recalibrated unit, and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Taft, TX 78390
Michael
Job Details: 05/31/2022
Sealed up all the gaps around the RC and FC with the adhesive, the appliance is working normal
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Corpus Christi, TX 78410
Adam
Job Details: 05/31/2022
Replace components tested unit issue resolved
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Taft, TX 78390
Michael
Job Details: 05/31/2022
Installed new control, plugged in the appliance, preheated the oven, its heating and working normal.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Corpus Christi, TX 78410
John L.
Job Details: 05/31/2022
Installed if drier, vacuumed and charged unit. Unit holding, pressures stabilized in normal range. Unit is cooling and issue has been resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS01
Near Kendalia, TX 78027
Douglas H.
Job Details: 05/31/2022
Customer stated unit intermittently cooling. Found cause to be main control and ui control. one part showed as discontinued and oos. Advised we would look for it but no guarantees. ; ordrng 1 W11330486 (Ui panel) and 1 W11450890 (Electronic control)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HB01
Near San Antonio, TX 78218
Daniel
Job Details: 05/31/2022
Unit out of warranty. Customer reported that power had been off for 3 months and that when they purchased the house the oven control was locked and they were never able to get it unlocked. Upon arrival found that whenever pressing any button on interface the unit would say control locked swipe up to unlock. When swiped up the control would stay lock and never unlock. Customer stated they tried multiple times popping breaker and unplugging unit for various amounts of time to see if unit would possibly reset but nothing has worked. Called tech line and tech line stated there is no other way to unlock control other than just swiping up as the unit states. Techline recommended replacing user interface. Let customer know the conclusion and gave quote on service call, labor, and part. Customer was unsure if she wanted to follow through with repairs. Let customer know her service call was good for 90 days after this first initial visit. If customer decides she wants to follow through she will call us back. If customer calls back pls return with console. Sr 7733776164 Andy
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near San Antonio, TX 78251
Jesus C.
Job Details: 05/31/2022
Tested unit. Door handle loose. Mounting screw is stripped. Will need new screw. ; ordrng 1 WPW10288153 (Screw)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120ESS09
Near San Antonio, TX 78209
Garry
Job Details: 05/31/2022
Customer complaint of microwave not operating properly. Found issue to be faulty interlock switches. Customer is debating repair vs replacement and will contact us should he decide to repair. Should customer opt for repair, please send me back out with 1 Interlock (W11244490). No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/31/2022
Our customers unit stopped during use then the display stopped working. I found that the outlet is sound. I removed the terminal box and found that the L1 side of the power cord had become loose. I reattached and tested unit. It is now receiving the potential to move electrons and is functioning as designed. Customer Install and Instruct.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/31/2022
Our customers left rear burner will go out and initiate reignite as designed when all burners are on high and that one is on low. I removed the knob and made an adjustment to the valve until it would not go out. However, the harness shorted out while I was making the adjustment. This will need to be replaced. We now have no ignition because it is all one harness. Ordering a manifold as a contingency. Will need helper tech. Parts ordered. ; ordrng 1 W11381267 (Manifold) and 1 W11344433 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Will need to call techline while in home. Rescheduling so that can be done.; schdld next appmnt for 6/1 WED !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG
Near San Antonio, TX 78248
Jim G.
Job Details: 05/31/2022
I verified an obstruction to icemaker. Cleared obstruction. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Customer complaint is that the icemaker has physically broken. Verified issue. Need to replace icemaker.; ordrng 1 W10873791 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/31/2022
Installed new hinge. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Converse, TX 78109
Chris S.
Job Details: 05/31/2022
Replaced control board light guide and button guide. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78231
Jim G.
Job Details: 05/31/2022
Part was not sent. ; ordrng 1 W11129442 (Left front infinite switch)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near San Antonio, TX 78260
Jim G.
Job Details: 05/31/2022
F6E3, F7E4, F6E2, F2E1 serveral erros that point to control board. However the reset seemed to have corrected issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Customer complaint is that the ice melted and the icemaker shows an error of E2. Also states items in the freezer are not freezing completely. Found freezer wall completely iced over. Need freezer evap motor. ; schdld next appmnt for 6/2 THU PM
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78205
S
Job Details: 05/31/2022
Upon arrival replaced control and tested unit. Unit functions as designed. No further issues at this point. Advised customer to monitor unit.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US
Near Schertz, TX 78154
Daniel
Job Details: 05/31/2022
Customers complaint was that dishwasher did not power on at all. Upon arrival found unit would not power on at all. Unplugged unit to do a hard reset on it. Checked the outlet also while it was unplugged to make sure outlet was giving the correct voltage. Outlet was giving proper voltage. Replugged unit and unit now powered on as it should. Unit filled and the motor kicked on as it should. Unit drained properly as well. Tested all components multiple times to make sure there were no issues. Unit now functioning as it should. Perhaps unit froze and needed a hard reset.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near San Antonio, TX 78254
Jay
Job Details: 05/31/2022
Found burner elements cracked. Ordering elements as well as switch just incase unit has manufacturer extended 1 year. ; ordrng 1 W10857622 (Rf infinity switch) and 1 W10843843 (Left rear infinity switch) and 1 WPW10275049 (Rf burner) and 1 WP8273993 (Lr burner)
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival found ui to be faulty, wont allow certain selections and is faded in and out. Ordering ui but part shows OOS, will need a otl autho for part ; ordrng 1 DD82-01756B (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hollywood Park, TX 78232
S
Job Details: 05/31/2022
Upon arrival switched out faulty diffuser with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78258
Jim G.
Job Details: 05/31/2022
I verified an audibly faulty compressor. I couldnt get an amp reading but it is definitely malfunctioning. I verified start device and proper voltage. Compressor kit is OOS. Please schedule ASAP. ; ordrng 1 W11370574 (Compressor) and 1 WPW10143759 (Hv drier) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Helotes, TX 78023
Jim G.
Job Details: 05/31/2022
I verified a malfunctioning motor. Part is OOS. ; ordrng 1 W11209428 (Motor assembly)
Near Helotes, TX 78023
Jim G.
Job Details: 05/31/2022
Customer unavailable. Cancelled appointment.
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near San Antonio, TX 78250
Jim G.
Job Details: 05/31/2022
I verified a couple of errors. OB and lid switch fault. The transmission is leaking oil. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DS01
Near Shavano Park, TX 78230
Jim G.
Job Details: 05/31/2022
Replaced console. Advised customer on how to connect to Wi-Fi and app. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival found no ice production. Checked temp in units, according to spec sheet temp is within specs for both sides. Found the inlet valve to no be releasing water, removed inlet valve and found the harness for the ice maker not plugged in. Plugged in harness and unit called for water. No further issues at this point a
We serviced a
LG DRYER
Model n/a
Near San Antonio, TX 78255
Garry
Job Details: 05/31/2022
Customer complaint of clothing getting caught on dryer lint screen. Found issue to be impacted lint collected beneath filter. Removed lint and reseated filter. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS09
Near Converse, TX 78109
Chris S.
Job Details: 05/31/2022
Went to replace blower fan and originally part was not plugged in. Plugged fan in tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Converse, TX 78109
Chris S.
Job Details: 05/31/2022
Replaced freezer door. Tested unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD93EC0AS05
Near Bulverde, TX 78163
Shawn W.
Job Details: 05/31/2022
I uninstalled the double oven from the cabinet with assistance. Replaced both temperature sensors as well as the main control. The unit is calibrated back to factory specifications. This unit is functioning as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near San Antonio, TX 78239
Daniel
Job Details: 05/31/2022
Customer reported unit never cooling after sealed system tech had replaced compressor a week ago. After inspection found start device giving the proper voltage to compressor. Compressor would hum and compressor fan was on ass well. The air that the unit was running was room temperature and was just not getting cold. My guess would be that there is a leak. Called sealed system tech(DH) to get opinion. Was told to order compressor and evaporator. Parts are on order. Sealed system tech will return when parts are available to repair. ; ordrng 1 W11407409 (Evaporator assembly) and 1 W11480426 (Compressor kit), states that autho needed
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Converse, TX 78109
Daniel
Job Details: 05/31/2022
Upon arrival rang doorbell multiple times with no answer. Called customer and customer answered and stated she apologizes for no one being home and that she would have to call back to office and reschedule.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival received error code F8e4 f9e2, both were triggered by the float switch due to oversuds. Also found the dispenser not to be releasing any rinse aid. Ordering dispenser to resolve that issue ; ordrng 1 W11412300 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Schertz, TX 78154
Chris S.
Job Details: 05/31/2022
Customer stated that washer making bad squeaking noise. Found issue to be faulty belt drive pully. Ordering parts did not have parts in truck stock.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 05/31/2022
Have to reschedule dont have main harness in my bin part was in warehouse.; schdld next appmnt for 6/1 WED !
We serviced a
WHIRLPOOL VENT HOOD
Model WVU57UC6FS0
Near Cibolo, TX 78108
S
Job Details: 05/31/2022
Upon arrival customer stated units function control would intermittently work. Verified a faulty control. Ordering 1 W11100661 control to resolve issue. ; ordrng 1 W11100661 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ05
Near Cibolo, TX 78108
S
Job Details: 05/31/2022
Upon arrival switched out broken microwave door with new. Tested unit and functions as designed. No further issues at this point. ; ordrng 1 W11196131 (Stainless microwave door.)
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Fair Oaks Ranch, TX 78015
Garry
Job Details: 05/31/2022
Customer complaint of dent on range front panel. Replaced Panel (W11289593) and tested unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Cibolo, TX 78108
Chris S.
Job Details: 05/31/2022
Customer stated dryer turns on but does not spin. Found issue to be belt broke. Try to use dryer repair kit but belt was too small and wouldnt fit ordering just about to finish repair quoted service call P&L 344.24 (labor) 130; ordrng 1 WPW10198086 (belt)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4430WS02
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival found customer needed a junction box. Verified with supervisor that we dont work on those, it would be electrician or install team. No further issues at this point
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Customer states unit is now not dispensing water or making ice. Replaced dual valve and icemaker. Unit is not getting water at all. Will need to replace inlet valve; ordrng 1 W11512399 (Inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jay
Job Details: 05/31/2022
Replacement tub is cracked on top rim. One crack 6 inches the other 10. Top lip is also missing pieces. Reordering tub. ; ordrng 1 W11219115 (Outer tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Garry
Job Details: 05/31/2022
Customer complaint of DW not working. Arrived to find error codes F4E3 (Motor Not Running) & F7E1 (No Heat) stored in memory. Ran unit in Service Diagnostics and found water entering machine, proper voltage making its way to Sump/Motor Assembly, but motor not running. Ordering 1 Sump & Motor Assembly (W11025157) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11025157 (Sump & Motor Assembly)
We serviced a
KENMORE MICROWAVE OVEN
Model 790.4911341
Near Boerne, TX 78015
Garry
Job Details: 05/31/2022
Customer complaint of microwave/oven combo not working. Tested Thermal Fuse & fuse tested good, but no power to unit. Removed oven from cavity and discovered evidence of short circuit/arc resulting in damage to cabinet. Oven hardwired to power source and it appears as though connections failed. Breaker at outdoor panel tripped. Recommended to customer to have circuit inspected and appliance re-wired by licensed electrician to incorporate proper plug and receptacle. Reinstalled unit and advised customer to contact us if appliance doesnt function after service by licensed electrician. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Von Ormy, TX 78073
Jesus C.
Job Details: 05/26/2022
Tested unit. Back burner not igniting. Burner cap not seated. Fixed cap. No further issues during testing. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Alice, TX 78332
Adam
Job Details: 05/26/2022
According to work order product is out of warranty going by purchase dates. Customer states she has an extended warranty plan through Home Depot but unfortunately none of that information is on the work order I did explain to customer that in order to avoid a service fee that she would have to contact Home Depot and have them re-dispatch work order with the proper information.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Floresville, TX 78114
Daniel
Job Details: 05/26/2022
Returned with parts to repair. Installed new mount plate assembly, coupling, and spring. Tested ice dispenser and ice now dispensing properly. Unit now functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78411
Michael
Job Details: 05/26/2022
The black wire arched in the back at the terminal block. I dont have the repair kit in TS, ordered parts and rescheduled the customer ; ordrng 1 279318 (Terminal kit) and 1 WP3397659 (Terminal block)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/26/2022
Tested unit. No functional issues with unit. Buildup of lint causing issue. Advised customer to clean behind dryer and to clean ventilation system.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Alice, TX 78332
Adam
Job Details: 05/26/2022
Customer complains of scratching on refrigerator door. Customer does have an email supplied by Whirlpool showing the purchase date well within the 30 days for a cosmetic repair. Order door and seal to resolve issue.; ordrng 1 13109401B (dor-fip bl) and 1 W10436248 (gasket-fip) and 1 W10884773 (nameplate) and 2 12246608 (button- pl)s
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/26/2022
I thawed out the ice build up from the bin missing. I installed the new ice bin. Unit is fully functional now.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Robstown, TX 78380
John L.
Job Details: 05/26/2022
Installed insulation, issue on unit resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78230
Garry
Job Details: 05/26/2022
Customer complaint of refrigerator not cooling and icemaker not producing ice. Previous visit found faulty Control Box and Evaporator Thermistor Clip. Replaced Control Box Assembly (W11546690) and Thermistor Clip (W11546684) to resolve issue. Returned unit to operation and unit is testing good. Advised customer of cooldown period of 24 hours. Job complete, unit is good to go. No further issues at this time. Unit still under 12-mo manufacturers warranty. See attached image of SB Web.
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near Corpus Christi, TX 78415
John L.
Job Details: 05/26/2022
Installed new control, and the issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Corpus Christi, TX 78414
John L.
Job Details: 05/26/2022
Installed motor, tested after installation and issue has been resolved.
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Falfurrias, TX 78355
Adam
Job Details: 05/26/2022
Installed both receivers and hinges tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
John L.
Job Details: 05/26/2022
Installed control and fascia, lock and clips. Tested unit after installation, unit is functioning and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WED8500DC4
Near Kingsville, TX 78363
Adam
Job Details: 05/26/2022
Replaced interface tested unit issue Resolved
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Corpus Christi, TX 78411
John L.
Job Details: 05/26/2022
Installed drum and bulkhead, tested after installation and issue has been resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Corpus Christi, TX 78412
John L.
Job Details: 05/26/2022
Inspected unit, no codes pulled on unit. Well you need to run through test cycle, found unit has suds. Dispenser on unit seems to be pushing out rinse aid at all times. Seems to be defective dispenser will need to replace to resolve this issue.; ordrng 1 W10428217 (dispenser assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Corpus Christi, TX 78417
John L.
Job Details: 05/26/2022
Installed gasket, mullion, shelve and closer. Issue on unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near Converse, TX 78109
Chris S.
Job Details: 05/26/2022
Replaced control board, start device, and put bi metal defrost in right position. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/26/2022
last tech found issue with freezer door. Confirmed issue to be a damaged door to the point of causing functional issues with opening and closing the door, loud popping noises and sagging. Replaced door to resolve the issues. Unit functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78231
Jim G.
Job Details: 05/26/2022
I was able to pinpoint the issue at the infinite switch for the left front burner. ; ordrng 1 W11129442 (Infinite switch LF)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Castroville, TX 78009
Jay
Job Details: 05/26/2022
Drain hose was at least 20 inches into stand pipe. Removed and set it at 5. Unit working as intendedSr-7733690571-Sterling
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78232
Garry
Job Details: 05/26/2022
Unable to make it to customers home within reasonable time window. Called customer to apologize and informed them we would reach back out for rescheduling. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78245
Richard G.
Job Details: 05/26/2022
Customer complaint is that the left hinge on the bottom oven came out when she tried to pull the unit from the wall by the handle. Removed door and reinstalled it. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78245
Richard G.
Job Details: 05/26/2022
Customer complaint is that the unit is not making ice. Verified issue. Need icemaker.; ordrng 1 W11284458 (Icemaker)
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Schertz, TX 78154
S
Job Details: 05/26/2022
Upon arrival customer stated a clicking sound while agitating. Tested unit and replicated issue. Looked underneath the unit and found the pulley was rubbing against the pulley shield. Replaced pulley with truck stock. Retested unit and unit functions as designed. No further issues at this point. ; used 1 W10239973 (Pulley) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78015
Garry
Job Details: 05/26/2022
Customer complaint of icemaker not producing ice at a normal rate. Arrived and, like previous tech, found defrost circuit to be functioning properly, along with no error codes on icemaker, and ice box fan working. Freezer temping at 6F, but icebox temping at 33F-40F. Removed evaporator cover and observed normal frost pattern. No ice buildup on air duct or any other surface. Found water in icemaker, but no ice. Measured resistance of icebox thermistor and found it is within spec. As per Techline, Ice Box Fan (W10846539) was replaced and we are to hold off on IM replacement until problem persists. Should issue persist, please order Icemaker (W11483245) and UI Panel (W11405309). Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM3
Near Boerne, TX 78006
Garry
Job Details: 05/26/2022
Customer complaint of DW not draining. Found drain pump working, but inefficiently. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10348269 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near San Antonio, TX 78224
Richard G.
Job Details: 05/26/2022
Customer complaint is that the unit is not cooling in the refrigerator or freezer section. Start device clicks and compressor hums for a few seconds then clicks off. Tested windings on compressor, found them good. Replaced start device with truck stock. Compressor kicked on and stayed on. Waited a fre minutes and found cold air coming from freezer vents. Tested to complete. Unit is good to go.; used 1 8201786 (Start device) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Natalia, TX 78059
Jay
Job Details: 05/26/2022
Complaint is that while unit gets hot it doesnt dry quick. Found vent house kinked and clogged. Removed debris and positioned hose with out kink. Heater cycling off and on at 120 & 155. Unit testing good. Customer also complained of lent getting in the machine. Found lent trap missing the felt barrier. Ordering new trap. ; ordrng 1 W11522758 (Lent trap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near San Antonio, TX 78252
Richard G.
Job Details: 05/26/2022
Customer complaint is that the unit is very loud and wakes him up at night. Unit was silent when I arrived at home. Held door open for a minute and compressor came on. Sounds could be coming from the condenser fan. Ordering fan and blade.; ordrng 1 W11127829 (Condenser fan motor) and 1 W11193484 (Fan blade)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78260
Jim G.
Job Details: 05/26/2022
Customer had software issue with the machine. I assist customer in syncing with device and initiated the update. Used wire tie to secure harness. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Canyon Lake, TX 78070
Jim G.
Job Details: 05/26/2022
I verified a loose kickplate. Used wire tie to secure. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Richard G.
Job Details: 05/26/2022
Customer complaint is that some of the burners arent lighting. Found all of them lighting intermittently. Gas is flowing and igniters are working. Will replace burner heads and caps.; ordrng 1 W11455147 (Burner caps) and 1 W11435630 (Burner head fr fl) and 1 W11435659 (Burner head lr) and 1 W11435657 (Burner head rr)
We serviced a
WHIRLPOOL DRYER
Model LEN2000PW1
Near San Antonio, TX 78251
Jesus C.
Job Details: 05/26/2022
Installed new push to start switch. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 05/26/2022
With help removed dryer from atop of unit. Replaced dispenser assembly that found was causing the leak. Unit functioning properly now. No further issues at this point. Put dryer back on top of unit with help from assistant.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fair Oaks Ranch, TX 78006
Garry
Job Details: 05/26/2022
Customer complaint of heating element in DW not working. Found issue to be faulty element. Also noticed missing sound shield on exterior of unit. Ordering 1 Heater (W10518394) and 1 Tub Sound Shield (W10896113) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10896113 (Tub Sound Shield) and 1 W10518394 (Heater)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78254
Richard G.
Job Details: 05/26/2022
Replaced magnetron, transformer, 4 hooks, and diode. Tested unit, working properly. Customer states hood light is also out. Replaced bulb with truck stock. Good to go.; used 1 8206232A (40w bulb) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Spring Branch, TX 78070
Douglas H.
Job Details: 05/26/2022
Customer stated seemed like freezer door not sealing properly. Found that hinge spacers were swapped and the thicker one was on the bottom of the hinge. Removed freezer door and swapped the hinge spacers to resolve the issue. Unit testing good now no further issues at this point. Customer provided proof of purchase unit under 1 year old.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78238
Jay
Job Details: 05/26/2022
Replaced harness. Cleared codes ran calibration and diagnostic. No codes. Unit testing good.