We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Boerne, TX 78015
Drew
Job Details: 11/07/2022
Upon arrival customer stated the unit worked for a few washes then starts and says its done within a few min. Per Service pointer W11632927 check harness, capacitor, and motor. Motor showed good. Ordering capacitor and harness to resolve issues, capacitor is OOS ; ordrng 1 W11395618 (Capacitor) and 1 W11335100 (Harness)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HB01
Near San Antonio, TX 78250
Jesus C.
Job Details: 11/07/2022
Installed new element. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78266
Jim G.
Job Details: 11/07/2022
Ive Installed the kit and door. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78261
Jim G.
Job Details: 11/07/2022
I verified issue was filter.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW4
Near Corpus Christi, TX 78416
Adam
Job Details: 11/07/2022
Customer complaint of unit beeping every time she tries to start a load. Inspection of unit shows several error codes stuck button oversize load off-balance load and Lid will not unlock. Customer has unit unplugged and type of appointments but only plug available for the unit allows for improper seating causing plug to have lots of power which is most likely what happened unit lost power in the middle of a cycle and lid stayed locked. Men will be testing all major functions show unit in good working order calibrated and ran verification cycle issue resolved. Advise customer to contact Professional electrician and have plug inspected or replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78410
Adam
Job Details: 11/07/2022
Customer states unit making strange noises during wash cycle. Inspection of unit shows no error codes. Running test cycle through unit twice results in completely normal function no strange noises. Further inspection of underside of unit results and everything installed and in place the way it should be. I did go over loading techniques and soak distribution as well as cycle selection with customer. Mark job as customer instruct.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Port Lavaca, TX 77979
Michael
Job Details: 11/07/2022
The customer said the appliance is banging during the spin cycle and doesnt seem to spin all the water out of the clothes. There is no error codes, inlet valve is working normal and the suspension is good, I looked underneath, the gearcase is leaking oil, ordered parts and rescheduled the customer ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11550891 (Agitator) and 1 WPW10006384 (Belt)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Robstown, TX 78380
Adam
Job Details: 11/07/2022
Customer complaint of unit shaking/vibrating badly. Inspection mirror shows no error codes unit is getting proper voltage and good airflow. Further inspection shows vibration or shaking most likely coming from motor or motor mount. Customers unsure if they wish to continue with repair will be contacting whirlpool for possible authorization. If customer does wish to continue with repair will need to order (motor 279787) (bracket W11481730) (Blower wheel 697772) . According to extended warranty parts for the unit motor should be covered.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Freer, TX 78357
Adam
Job Details: 11/07/2022
After installing several of the components I tested the unit And control is now responding to commands including lid lock unfortunately unit will still not shift into agitate or spin even after replacing actuator. Will need to replace cam assembly motor capacitor and actuator to resolve issue.; ordrng 1 W10677723 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11162560 (Cassie) and 1 W11162560 (Capacitor) and 1 W11398781 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Port Lavaca, TX 77979
Michael
Job Details: 11/07/2022
Sealed all the seams,, Gaskets are sealing properly and appliance is working on
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Sinton, TX 78387
Michael
Job Details: 11/01/2022
The drain pump wasnt activating, the connections were still in good condition. I installed a new one I kept awhile back for TS, W11399437, ran a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal, also ran a drain & spin cycle, completed with no issues, the spin cycle is getting up to speed and drain pump is activating properly, appliance is working normal at this time.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Portland, TX 78374
Michael
Job Details: 11/01/2022
The customer said the appliance wont do anything. Turned the appliance on and the motor wouldnt run, bad capacitor, 0 resistance. Replaced it with one I had on me, W11395618, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Corpus Christi, TX 78412
Michael
Job Details: 11/01/2022
Installed inlet valve and outer drain hose. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78418
John L.
Job Details: 11/01/2022
Installed components, issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Ingleside, TX 78362
Michael
Job Details: 11/01/2022
When RAC installed the unit, the screw to the terminal block plate fell inside, another screw is put in its place. I didnt take the appliance apart to retrieve the screw but the top wasnt put on properly, corrected the problem and turned the appliance on, its heating and working properly.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Aransas Pass, TX 78336
Michael
Job Details: 11/01/2022
I spoke with the Manager Belinda. I advised I couldnt work on the appliance under the warranty, it is registered on the entitlement sheet as purchased 10/21/2020. She will get with corporate to call whirlpool
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rockport, TX 78382
Michael
Job Details: 11/01/2022
Installed new gearcase, I had the customer start a wash cycle with towels, the appliance is no longer making the screeching noise during agitation, the appliance is working normal
We serviced a
KITCHEN AID DISHWASHER
Model n/a
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 11/01/2022
Customer has a noise coming from the top manifold arm or drive box ordering parts to resolve after inspection ; ordrng 1 W10872558 (Manifold) and 1 W11590538 (Retainer) and 1 W11573766 (Arm) and 1 W10830523 (Gearbox) and 1 W11101860 (Cover)
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near San Antonio, TX 78258
Jim G.
Job Details: 11/01/2022
I verified a faulty drain. Resecuredsing a wire tie. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78261
Garry
Job Details: 11/01/2022
Customer complaint of icemaker not making ice. Previous visit discovered IM not receiving proper voltage and found issue to be broken wire harness at bottom hinge of FC Door. Replaced FC Door - Stainless (W11561286) to address issue. Returned unit to operation to find leak at one John Guest connection. Issue was reduction in tubing size. Replaced existing connector with 1/4x5/16 John Guest connector. Leak resolved. Leveled unit, aligned doors, and tested Icemaker and water through dispenser. All checking good. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG DRYER
Model DVE50T5300C/A3
Near San Antonio, TX 78264
Daniel
Job Details: 11/01/2022
Returned with part needed to repair. Installed new control board. Plugged in unit and unit is now functioning as it should. Unit no longer automatically turns on when plugged in. All components on unit functioning properly. Unit now functioning as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near San Antonio, TX 78229
Jim G.
Job Details: 11/01/2022
I replaced the faulty motor sump assembly. Issue is resolved.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model n/a
Near Helotes, TX 78023
Jim G.
Job Details: 11/01/2022
Replaced control. Unit tested properly. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78248
Garry
Job Details: 11/01/2022
Customer complaint of refrigerator icemaker not making ice. Previous visit found error code E5 in IM Diagnostics. Replaced Icemaker (W11483245) to resolve issue. Reassembled unit and found normal operation. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS20
Near San Antonio, TX 78254
Chris S.
Job Details: 11/01/2022
Call customer to reschedule appointment due to Park being defective customer answered and hes OK with rescheduling for next Wednesday also needing helper .; ordrng 1 W11033422 (interlock)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Pleasanton, TX 78064
Daniel
Job Details: 11/01/2022
Arrived with parts needed to complete repairs. Installed new capacitor, splutch kit, and actuator. Re assembled unit. Unit now has a healthy spin and agitate. Unit successfully completed diagnostic mode without any error codes. Unit now functioning as designed. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78230
Garry
Job Details: 11/01/2022
Customer complaint of washer lid locked and machine not draining. Found F9E1 (Long/No Drain), F8E6 (Water Hazard), & F0E3 (Overload) error codes in Service Diagnostics. Found 120vac supplied to Drain Pump, but pump doing no work. Pump also extremely hot to the touch. Diagnosing as failure of Drain Pump, however wire harness at Drain Pump molex did not feel secure. Ordering Lower Harness (W11568984) & Drain Pump (W11396717) to address issues. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11568984 (Lower Harness), ordrng 1 W11396717 (Drain Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details: 11/01/2022
Replace harness finally have full voltage to the pump at the pump is still not running had to replace pump as well unit is now operating as it should
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/01/2022
Installed new housing. No issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78015
Chris S.
Job Details: 11/01/2022
Upon arrival customer stated they do not need service customer to sign just in case anything were to happen.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 11/01/2022
Replace defective heater and added power cord unit testing good to go strong pump drain working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/01/2022
Customer states they have 5 year warranty. No extended warranty information on ticket. Advised customer without authorization we cannot service unit. Customer will contact warranty company.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC1
Near Boerne, TX 78015
Chris S.
Job Details: 11/01/2022
Customer stated that washer was giving long till Eric code and some of the cycles were working correctly. Found issue to be bad water valve and control board. Customer does not want to go through with repair; ordrng 1 W11165546 (valve)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Somerset, TX 78069
Jesus C.
Job Details: 11/01/2022
Tested unit. Not defrosting. Found bad control. Replaced control. No further issues. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Garry
Job Details: 11/01/2022
Customer complaint of washer shaking excessively in spin cycle. Arrived to find F2E1 (Stuck Key) & F7E6 (Motor Fault) error codes in Service Diagnostics. Found worn Suspension, Cam, Drive Belt, and Actuator, as well as Gearcase leaking oil. Ordering Suspension (W10780045), Gearcase (W11454741), Shifter (W10913953), Cam (W10721967), & Drive Belt (W11239857) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Drive Belt) and 1 W11454741 (Gearcase)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78255
Sebastian
Job Details: 11/01/2022
Replace the hinge and the coupling at the door. Hinge is working and functioning appropriately went ahead and raise the hinge as much as possible door is not perfectly even at the top went ahead and snapped a picture explain to customer that changing out the door will not resolve this issue they must report it to Whirlpool as this is going to be due to the polls cut into the cabinet tried my best to level out unit was not able to level outdoors without adding some kind of external apparatus which will cause further issues in the future. Door is functional and working as it should customer to Call in to WP due to cosmetic
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78230
Garry
Job Details: 11/01/2022
Customer complaint of dryer Control Panel not responding to touch inputs. Confirmed customer complaint and verified proper power supply at wall receptacle. Found 120vac supplied to Electronic Control and measured 13vdc output to HMI. Diagnosing as failure of HMI. Replaced HMI (W11378949) to address issue. Reassembled unit and found full functionality restored. Unit is heating and cycling appropriately. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
S
Job Details: 11/01/2022
Upon arrival customer stated unit would not make ice. Verified the ice maker lost its home position. Reset ice maker and ice maker harvested ice and filled immediately. Advised customer of time to fill a bin of ice. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78247
S
Job Details: 11/01/2022
Upon arrival customer stated unit would not work and made a buzzing sound. Verified a faulty drive motor. Replaced with new and retested unit. Unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Boerne, TX 78006
Chris S.
Job Details: 11/01/2022
Still waiting on some parts to come in and customer had transformer and it was damaged.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near San Antonio, TX 78258
Jim G.
Job Details: 11/01/2022
I verified a faulty drain. Resecuredsing a wire tie. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE
Near San Antonio, TX 78247
S
Job Details: 11/01/2022
Upon arrival noticed that I was only sent with 1 wheel assembly not the 4 total. Reordering 4 wheel assemblies and contacted P.D. Of error. ; ordrng 4 W10195416 (Wheel assembly)s
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78210
Daniel
Job Details: 11/01/2022
Upon arrival found unit out of warranty. Let customer know if I checked anything on unit I would have to charge her service call. Customer stated she will have electrician look at breaker first and then call back if she decides to proceed with service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near San Antonio, TX 78258
Jim G.
Job Details: 11/01/2022
I verified a faulty drain hose. Used wire tie to secure.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near San Antonio, TX 78249
Garry
Job Details: 11/01/2022
Customer complaint of food freezing in Pantry, no ice production, and water leaking from Icemaker area of unit. Found FC temps measuring at 2.4F & falling. Refrigerator temp registering at 37F, and Icebox temping at 25F. Icemaker turned off, and tray found in mid-harvest rotation. Ice Bucket frozen in-place inside of Icebox. No stray water in, on, or around unit at the time of arrival. Checked function of all unit fans - checking good. Thawed Icebox and removed bucket to find ice cubes inside encased in ice. Ensured Separator Door making watertight seal. Checked flow of water through dispenser and found it in-spec. Reviewed average temperatures of all compartments and found FC-2F, RC-37F, Pantry-32F, and Icebox-25F. Disassembled RC and accessed RC Evaporator Cover. Gasket checking good and all looks normal. No open or shorted Thermistors. Checked Icemaker Fill and observed flawless function - no stray water. Ensured Icemaker Fill Tube Heater intact and found resistance measurement in-spec. As per WPL Techline, diagnosing failure of ice production and stray water as failure of Icemaker and frozen food in Pantry as product of low cabinet temperature. Replaced Icemaker (W11262316) and adjusted RC temperature programming to 38F. As per WPL Techline, advised customer that Pantry is not an ideal storage location for eggs. Reassembled unit and found operation normal, to include function of Icemaker. Job complete, unit is good to go. No further issues at this time. (SR# 7734949788 Scott)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78260
Jim G.
Job Details: 11/01/2022
I verified a faulty icemaker. Replaced part. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC1
Near San Antonio, TX 78260
Jim G.
Job Details: 11/01/2022
Customer requested to have both washer and dryer serviced together. ; saved tckt
We serviced a
UNKNOWN VENT HOOD
Model UVL6036JSS2
Near San Antonio, TX 78260
Jim G.
Job Details: 11/01/2022
Used wire tie to secure a slipping harness. Machine is now working as designed. ; used 10 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC3
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/01/2022
Installed new dispenser. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Spring Branch, TX 78070
Sebastian
Job Details: 11/01/2022
Replace compressor as per last senior tech Jim checked for leaks unit held a vacuum and help pressure good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78251
Chris S.
Job Details: 11/01/2022
Replace iStore tested unit everything working as designed no further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78261
Zachary
Job Details: 11/01/2022
Replaced control and tested unit. It is now working as designed. No other issues or errors present.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78254
Garry
Job Details: 11/01/2022
Customer complaint of large gap on one side of oven door where it should be sealing to cabinet. Additional complaint of Outer Door Glass loose at lower-left corner. Removed and reinstalled Outer Door Glass and ensured good fit of lower brackets. Removed and reinstalled oven door to eliminate gap. Door had been installed slightly crooked and now has been repaired. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78263
Daniel
Job Details: 11/01/2022
Arrived at customers residence to replace recalled heating element. Installed new heating element. Tested unit to make sure there are no leaks. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bulverde, TX 78163
Zachary
Job Details: 11/01/2022
Checked refrigerator, issue is vibrating sound coming from bottom right of unit. Found it to be coming from the compressor. Customer also did not like the fridge was unlevel and RC door would open too fast. Leveled refrigerator. Checked compressor. Found start device not plugged properly and tilted down causing the sound. Secured the clip properly and problem solved. Installed tie-wire to ensure fix.; used 1 Wp8567668 (Tie-wire) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KSRT25CRSS01
Near Boerne, TX 78006
Zachary
Job Details: 11/01/2022
Issue is refrigerator not cooling. Customer unplugged and defrost over the weekend. Refrigerator was plugged back in since Sunday. Checked refrigerator upon arrival and it is around room temperature and no frost pattern on evaporator. Took Amp reading at outlet for about 15 minutes. Was reading about .3 amps steadily until compressor would try to kick on for a few second jumping to almost 16 amps. Bad compressor. Customer is not going to proceed with service.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS00
Near Spring Branch, TX 78070
Zachary
Job Details: 11/01/2022
Issue is RC not keeping cool enough. This is a SXS with dual evaporator. Found RC evaporator frozen solid. See picture. Steamed enough to get evaporator cover off but was unable to completely defrost to get foam evaporator cover off without compromising it. Issue causing it is gasket. Found sleeve on bottom right of gasket hanging about 4 feet out. Was able to slide it back in to where it belongs. Small tear causing this. Customer is going to thaw out evaporator completely himself and I will check on it when going back out for job# 109889. Customer will call back if issue arises again within our svc warranty of 90 days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CHIHZ04
Near San Antonio, TX 78247
S
Job Details: 11/01/2022
Upon arrival customer stated units door was misaligned. Adjusted door to customers satisfaction and informed customer of door moving slightly when empty and full. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78260
Jim G.
Job Details: 11/01/2022
I verified a faulty left door. There was also a malformed seal. A new ice door is also necessary to control the leak. Please schedule ASAP. ; ordrng 1 WRF757SDHZ02 (Door left) and 1 W11171728 (Ice door)
We serviced a
KENMORE WASHER
Model 110.3163261
Near Spring Branch, TX 78070
Zachary
Job Details: 11/01/2022
Issue is washer stopping working and customer has to unplug for it to work again. Found error code F0E3. During calibration step 12 did no pass which is lid lock assembly. Bringing suspension as contingency.; ordrng 1 W11188327 (Lid lock assbly) and 1 W11130360 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78250
Garry
Job Details: 11/01/2022
Customer complaint of washer Lid broken at hinges. Confirmed customer complaint and replaced Lid (W11470212) to address issue. No stored fault codes in diagnostics and Lid Lock testing good. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near Kerrville, TX 78028
Drew
Job Details: 11/01/2022
Customer stated they are looking at new units and would contact us back for service
We serviced a
WHIRLPOOL FREEZER
Model WZC5216LW0
Near Schertz, TX 78108
S
Job Details: 11/01/2022
Upon arrival customer stated unit would would pop the breaker when plugged into the wall but would not pop the breaker if it was plugged into another outlet. Advised customer to have an electrician check the outlet and breaker to make sure all systems are good. The unit works in one plug but not the other indicating a faulty outlet/breaker. Customer states they will get the outlet and plug checked out asap. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near San Antonio, TX 78258
Jim G.
Job Details: 11/01/2022
I verified faulty valves. The hot and cold hoses were also crossed. Corrected issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78218
Sebastian
Job Details: 11/01/2022
Unit is R 600 verify compressor bad replace compressor nitrogen tested unit with 100 psi checked it for leaks with bubbles found no leaks compressor kicked on verified cooling before leaving Unit good to go customer signed off
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Schertz, TX 78154
S
Job Details: 11/01/2022
Upon arrival customer stated unit would not power on at all and locked clothes in washer. Had to break strike in order to get into the ui. Control has 120 volts to it but does not power on indicating a faulty control. Ordering 1 W11419171 control and W11457841 strike to resolve issue. ; ordrng 1 W11419171 (Control) and 2 W11457841 (Strike)s
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/01/2022
Tested unit. Charged unti with nitrogen at 120. Found leak at coil. Coil is not a serviceable part. Unit is not repairable. Called tech line. Sr 7734746832
We serviced a
LG REFRIGERATOR
Model LFXS24623S/01
Near Kerrville, TX 78028
Drew
Job Details: 11/01/2022
Upon arrival customer stated she is having intermittent noise issues. Took a video. Sounded like the condenser fan, checked the fan and its running flawlessly. Noise issue is coming from compressor, thought it was vibrations but noises are coming from inside the compressor. Needs new compressor due to abnormal intermittent noises. Ordering compressor and drier. ; rqstng P&A on 1 TCA38151706 (Compressor) and 1 ADH73150210 (Drier)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS5
Near Kerrville, TX 78028
Drew
Job Details: 11/01/2022
Upon arrival found now power to ui. Ordering ui and acu to resolve issues. ; ordrng 1 W10803367 (panel-cntl) and 1 W11368631 (Acu)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Schertz, TX 78154
S
Job Details: 11/01/2022
Upon arrival customer stated unit would not deep fill on the deep fill mode. Unit would turn the water valve on for a few seconds then shut off immediately. Verified a faulty control and water valve not communicating and the water valve shutting off too quickly. Ordering 1 W11614515 water valve and W11553798 control to resolve issue. ; ordrng 1 W11614515 (Water valve) and 1 W11553798 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/01/2022
Installed new compressor. Recharged unit. No further issues. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near San Antonio, TX 78261
Jim G.
Job Details: 11/01/2022
I verified a failed of the evaporator and possibly the control as per the technical service bulletin W11329116C. ; ordrng 1 W11333076 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 11/01/2022
I verified more than one module is nonfunctional. ; ordrng 1 W11484836 (Module)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Converse, TX 78109
S
Job Details: 11/01/2022
Upon arrival customer stated unit would not dispense the dishwasher pod. Tested unit and found that the dispenser would not open indicating a faulty dispenser. Replaced faulty with new. Retested unit and unit functions as designed. No further issues at this point.
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB07
Near San Antonio, TX 78223
Daniel
Job Details: 11/01/2022
Customer reported light not working. Upon arrival found broken light socket. Replaced light socket and used a new bulb the customer had. Unit functioning as designed. Light is now working as it should.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near San Antonio, TX 78250
Jesus C.
Job Details: 11/01/2022
Installed new adjusters. No further issues. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/01/2022
Installed new ice maker and shelf. Ice bi. Still not seating properly. Will need to replace bin. ; rqstng P&A on 1 DA97-14474C (Icebox), states that autho needed
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78253
Chris S.
Job Details: 11/01/2022
Customer stated that blower fan will turn off by itself and light will turn on sometimes. Found it should be a control board light socket and light bulb replaced all parts tested unit everything working as design.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78253
Chris S.
Job Details: 11/01/2022
Replaced heating element per whirlpool special project.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near San Antonio, TX 78255
Drew
Job Details: 11/01/2022
Upon arrival customer was sent tub, tub is damaged. Re ordering tub, tub is OOS.; ordrng 1 W10371566 (tub)
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFW07
Near Robstown, TX 78380
John L.
Job Details: 10/31/2022
Customer states that unit has no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Victoria, TX 77904
John L.
Job Details: 10/31/2022
Installed compressor, vacuumed and charged lines. Pressures on unit holding, Unit has begun to cool and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Aransas Pass, TX 78336
John L.
Job Details: 10/31/2022
Inspected unit, UI does not respond with commands. Attempted to put unit into diagnostics mode, unable to run diagnostics. Display only flashes on for a split second then off a few second, this happens continuously. None of the face buttons respond when this is occurring. Not able to pull codes or run tests. Will need to replace UI and control to resolve this issue. ATTENTION: THIS WILL REQUIRE A HELPER, UNIT IS STACKED; ordrng 1 W11294803 (cntrl-elec) and 1 W11322903 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFE770HFZ1
Near Corpus Christi, TX 78418
John L.
Job Details: 10/31/2022
Inspected unit, found error for high temp. Shows that control need to be replaced to resolve this issue. Gave customer pricing on part and labor. Customer will decide whether to make repairs or not. If customer calls back for repairs order the following part.W11308431
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 10/31/2022
Inspected unit, heater sensor will need to be replaced as well control as heater does not power on. Possibly also need new LED module.Customer will decide whether to go through with repairs or not. If they do so they will reschedule. Order the following if customer calls backW11161172 controlW10843353 LEDW11215582 Fan Harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Corpus Christi, TX 78418
John L.
Job Details: 10/31/2022
Removed evaporator, and installed new. Soldered all joints not leaks. Vacuumed lines, vacuum holding. Charged unit with 6oz of refrigerant. Pressures holding, issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Victoria, TX 77904
Michael
Job Details: 10/31/2022
Installed new lid, cleared lid lock and stuck key error codes and calibrated the appliance, the lid lock and appliance are working normal
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78410
Adam
Job Details: 10/31/2022
Customer complaint of unit not heating also unit will not stay running without holding down the start button. After replacing several components product will not heat but still having issue with product staying on. Replaced start switch to resolve issue; ordrng 1 W10420741 (switch-pts) and 1 3977767 (thermostat 221 deg) and 1 3387134 (thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Corpus Christi, TX 78410
Adam
Job Details: 10/31/2022
Customer states about every 10th load he tries to run unit will stop and show Error code F2E2 code comes back as UI miscommunication. Manual testing component chose interface is working accordingly. Calibrating unit and running verification cycle also resulting unit running as intended. Also a lot of instruction went into this visit should be considered a customer instruct. I did explain to customer that if she does happen again so please call us back and we would go from there. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Victoria, TX 77904
Michael
Job Details: 10/31/2022
The FL element is popping when its turned on. I took the top off and found a beetle had gotten into the element damaging the center part of the element. Turned the breaker off and installed new element, put the top back on and turn the breaker on, turned on the FL element, its working normal, no further issues, appliance is working normal
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Corpus Christi, TX 78411
Adam
Job Details: 10/31/2022
Customer complaint of display would turn on and then turn off on its own customer states issues intermittent not a constant problem. During my visit inspection of the unit shows proper voltage and customers also states unit is on its own circuit. But duplicating customers concern unit not responding did happen twice during my visit. Replace counsel tested unit issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Corpus Christi, TX 78414
John L.
Job Details: 10/31/2022
Inspected unit, ran diagnostics and pulled 1 code FAE2 Drying fan issue. Will need to replace fan and control to resolve.; ordrng 1 W11038720 (Fan) and 1 W11184028 (Gasket) and 1 W11351659 (Comtrol)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Corpus Christi, TX 78414
John L.
Job Details: 10/31/2022
Replaced wash arm, issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Victoria, TX 77901
Michael
Job Details: 10/31/2022
Installed new ice maker, the ice is starting up and rotating,p properly but the inlet valve isnt activating for water. I called tech line and spoke with Kirt SR7734943723, he said it is probably the inlet valve, said to bring both the inlet valve and ice maker just in case. Ordered the ice maker and inlet valve ; ordrng 1 W11524655 (Valve) and 1 W11556926 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Port Lavaca, TX 77979
Michael
Job Details: 10/31/2022
The customer said its not filling. F8E1 no/long fill, F0E2 over suds error codes, cleared error codes. Tested the inlet valve manually, not receiving cold water. Installed inlet valve from TS W11038689, calibrated and performed a diagnostics test, completed with no issues or error error codes, the inlet valve and appliance are working normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Port Lavaca, TX 77979
Michael
Job Details: 10/31/2022
The wash cycle just sits on rinse and wont do anything per customer. Motor fault error code, tested the agitation cycle manually, the capacitor is bad, needs to be replaced. I got underneath the appliance and removed the shield, the cam pulley was loose, no damage to the belt or pulley, tightened the bolt properly and installed new capacitor. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHEN AID RANGE
Model KFGG504KPS1
Near Seadrift, TX 77983
Michael
Job Details: 10/31/2022
Installed the new regulator, the broiler is working normal, the bake element still wont ignite, the igniting is working normal. I removed the bottom bottom panel inside the oven to expose the burner, the burner is igniting normal and staying lit. I called Ken Berry the trainer, I explained to him what Ive done and what its doing currently after removing the cover, he said the air/gas mixture isnt right, I told him the burner vent is wide open, said to close it halfway and see what happens. I did that and the burner is igniting properly and staying lit and maintaining temperature, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Corpus Christi, TX 78415
Adam
Job Details: 10/31/2022
Sr# 7734937893. Customer complaint same as previous two visits unit not cooling correctly. Inspection of unit shows back of freezer wall again covered in thick layer of ice. Call tech line to troubleshoot the issue. Tech line states humming out components from control board and then visual inspection of brown wire on heating element to determine issue. After several attempts I was unable to amount components from control board due to lack of room. Order thermistor heating element control and harness to resolve issue.; ordrng 1 W11475516 (Harness) and 1 W10384183 (Thermistor) and 1 W11355311 (Heater) and 1 W11321510 (Control) and 1 W11515017 (Fan) and 3 2161324 (Clip)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 10/31/2022
Called Techline and spoke with Bob, explained issues customer is having with unit. Techline explains that there is a fix for this issue, and engineering will send out information that involves fix. Ordering parts requested.W11159728 gasket x 2SR#7734846476; ordrng 2 W11159728 (gasket)s and 1 W11485529 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78413
John L.
Job Details: 10/31/2022
F8E6 Water Hazard, cleared code and ran test cycle. Unit went through cycle without issue. Asked customer if they noticed any pooling of water in tub when not in use, customer said sometime she noticed it had water in the tub. Possible leaky valves causing issue, but did not notice any dripping. Will need to replace valve and control to resolve.; ordrng 1 W11428994 (Control) and 1 W11385821 (Valve)