We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Converse, TX 78109
Chris S.
Job Details: 03/22/2021
Replaced capacitor due to error code from last visit. Calibrated and tested unit everything working properly and as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Odem, TX 78370
John L.
Job Details: 03/22/2021
"Install control board and panel, tested after installation. Unit has regain function and is working as designed. Issue has been resolved."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS01
Near San Antonio, TX 78233
Chris S.
Job Details: 03/22/2021
Tested unit everything working properly. Also found ice build up in fill tube fixed that as well.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/22/2021
Customer states they smelled a burning smell and he pulled out the unit to find a harness wire have fried out. Replace harness to resolve issue.; ordrng 1 W11134841 (harns-wire)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 03/22/2021
Verified parts needed. Please contact customer once parts are all available for installation. ; ordrng 1 W10815669 (Deli drawer) and 1 W11170612 (Wire harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Refugio, TX 78377
John L.
Job Details: 03/22/2021
"Inspected unit, could not detect any signs of gas throughout unit. Unit does not appear to have any issues at this moment."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
"Issue was an off balance washer. Right rear leg was low and causing unit to walk. Made adjustments, unit is now balanced and spins nicely."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Corpus Christi, TX 78412
Adam
Job Details: 03/22/2021
Install suspension tested unit issue resolved
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78223
S. L.
Job Details: 03/22/2021
Found heater coming on but drum not turning tested door switch belt is on and motor is getting voltage. Removed rear panel found burnt L1 to heater missing heater clip stuck blower to motor and damaged thermal cutoff needs clip 279771 needs harness repair kit 279457 blower WP694089 seal WP339956 motor under 10 year warranty quoted .call when parts come in.; ordrng 1 279771 (Clip) and 1 279457 (Harness repair kit) and 1 WP694089 (Blower) and 1 WP339956 (Seal) and 1 279827 (Motor)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78415
Adam
Job Details: 03/22/2021
It was immediately apparent that the machine was her has been missed used. Problem that occurred was in her tub somehow was pushed down so far and pushed back that the ring was caught underneath the cabinet. Released tub calibrated unit ran verification cycle and tested springs issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/22/2021
Customer stated unit not coming on Verified voltage verified proper polarization finding issue to be control and counsel parts on backordered ; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Refugio, TX 78377
John L.
Job Details: 03/22/2021
"Inspected unit, found issue to be with interlocks. Will need to replace to resolve issues.; ordrng 1 W11356969 (Interlock) and 2 WB01T10026 (door pad)s"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP36QMS00
Near Boerne, TX 78015
Tommy B.
Job Details: 03/22/2021
Last visit found faulty emitter board resulting in no ice production. Swapped out with new parts to resolve issue. Customer did state that they have occasionally noticed leaking from the bottom of the fridge. Told customer to monitor and update us if the issue persists. Collected parts and labor cost.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Rockport, TX 78382
John L.
Job Details: 03/22/2021
"Inspected unit, F0E1 faulty board. F3E0 sensor open.; ordrng 1 W10181986 (sensor)"
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near Castroville, TX 78009
Richard G.
Job Details: 03/22/2021
Customer complaint is that the oven is displaying lines and not working. Replaced console. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Rockport, TX 78382
John L.
Job Details: 03/22/2021
"Installed slides and gasket, reform gaskets. Issue on this unit has been resolved"
We serviced a
JENN-AIR REFRIGERATOR
Model JDB9000CWS2
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/22/2021
Customer stated unit was that it smelled burning open drain pump and two pieces of glass were jammed in the drain pump tested unit working good now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Port Lavaca, TX 77979
Michael
Job Details: 03/22/2021
"Installed part ordered, forced the defrost it, defrosting and fan is working normal, appliance is working normal"
We serviced a
UNKNOWN VENT HOOD
Model UXT5530AAS
Near San Antonio, TX 78261
Jim G.
Job Details: 03/22/2021
I verified that the hood was not mounted properly. Used screw to secure. Issue rsolved. used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 03/22/2021
"Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the high speed spin cycle, the appliance is working normal"
We serviced a
KITCHEN AID OVEN ELECTRIC [S
Model KOSE900HSS00
Near San Antonio, TX 78251
Justin
Job Details: 03/22/2021
"Found unit not heating, will need TOD thermostat. And control board. Please schedule for next available date when parts arrive. ; ordrng 1 WP4449751 (TOD thermostat) and 1 W11294388 (Control)"
We serviced a
SEASONAL - ALLEN ELECTRIC HEATING
Model n/a
Near Bandera, TX 78003
Richard G.
Job Details: 03/22/2021
Installed overheat repair for unit. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW01
Near Victoria, TX 77905
Michael
Job Details: 03/22/2021
"Called and spoke with Steve at whirlpool tech line SR7730308676 and asked if the door should have a bow on top of the door, he said probably so, to use gum sealer to raise the gasket and to heat it up again, said if the issue continues to order the door/gasket. I did what he asked, it raised it up some which allowed it to make a better seal, heated up with a heat gun, opened and closed the door several, the door is sealing properly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Pipe Creek, TX 78063
Richard G.
Job Details: 03/22/2021
Replaced harness. Drawer control and light are now functional. Tested to complete. Unit is good to go.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78415
Adam
Job Details: 03/22/2021
Installed all components replaced dryer door seal tested unit issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78261
Jim G.
Job Details: 03/22/2021
Lower trim piece was sagging. Used wire tot he secure during repair. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rockport, TX 78382
John L.
Job Details: 03/22/2021
"Ran diagnostics, pulled 2 codes F7E6 motor fault, F0E5 off balance. Tested motor on unit, motor is capable of spin but no agitate. Motor powers up during agitate but does nothing. Customer also complains of fill issues, no issues with valves. Motor will need to be replaced and control to resolve issues. Suspension will also need replacing as well.; ordrng 1 W11320238 (Control) and 1 W11228718 (suspension) and 1 W10677717 (motor-drve)"
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78251
Justin
Job Details: 03/22/2021
Found outlet damaged and plug. Will need maintenance to fix outlet and we will order power cord. ; ordrng 1 PT500L (Power cord.)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
John L.
Job Details: 03/22/2021
"Unit no longer at Rent-A-Center, no longer needs repairs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near San Antonio, TX 78218
Sebastian
Job Details: 03/22/2021
The top left-hand side of the corner of the freezer door is not ceiling correctly ordering sliding gasket to resolve issue also ordering PRV as water pressure to the unit appears to be very high.; ordrng 1 WPW10284684 (Bracket left) and 1 WPW10284685 (Bracket right) and 2 W11265130 (Slide)s and 1 W10436252 (Gasket) and 1 W10786952 (Valve) and 1 8212547RP (Tube)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alice, TX 78332
Adam
Job Details: 03/22/2021
Customer complained of no cold water. When will the testing hot and cold water valve show good operation works properly. Calibrated unit running verification cycle know if shes found issue resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near San Antonio, TX 78260
Jim G.
Job Details: 03/22/2021
Used wire tie to secure dryer vent. Verified all dryer components were functioning as designed. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Premont, TX 78375
Adam
Job Details: 03/22/2021
Sr# 7730312151. After installing parts and running a DLMS calibration that was successful I started to run a verification cycle unit started to take on water and then heard a loud popping noise and a bright flash of light coming from inside the unit. Call tech line to troubleshoot issue after several tests it was determined that voltage coming into receptacle was not consistent would constantly fluctuate from 122 all the way down to0.005 and back. Tech line states customer will have to contact professional electrician to sort out power issue before Whirlpool will continue with repairs. SR number above.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near San Antonio, TX 78258
Jim G.
Job Details: 03/22/2021
Replaced gasket. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kingsville, TX 78363
Adam
Job Details: 03/22/2021
Customer complaint of top rack squeaking and rubbing gasket. Inspection of unit does show that top rack Does rub against seal will eventually destroy. Reposition rack and adjusters. Issue resolved
We serviced a
KITCHEN AID RANGE
Model KGSC308LSS0
Near San Antonio, TX 78216
Sebastian
Job Details: 03/22/2021
"8935 bulb, x2, WP9782065 igniter 107.69, L 99.00. Found that igniter for the broil is destroyed looks like somebody made a slice without a good connection I dont have a way to re-splices without it having the same problem ordering igniter customer needs to decide whether or not they want to go through with repairs.Igniter price listed above along with part number must order igniter for customer would like us to return also must have two lightbulbs part number listed above. Customers concern is that they cannot use the Broil cycle and they cannot use the self clean they claim that when using regular baked they have the mechanism lock intermittently was not able to reproduce that issue explain to customer that their control is discontinued so they locking issue might not be solvable gave customer a quote to replace ignitor to get that part done if they like customer to call in if they decide they want to go through with repair must order the two lightbulbs and the igniter. Collect a check for service fee"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Port Aransas, TX 78373
John L.
Job Details: 03/22/2021
"Inspected unit, unit has small spot in areas where rust is forming. Rust formation looks to be from from a cleaner that may have caustic properties. Explain to customer that this is cosmetic issue and whirlpool will not cover any replacements for this unit. Advise customer do use cleaner or stainless steel to try and remove spots, customer says theyve already tried but with very little luck. Customer will attempt to call whirlpool to check if they are willing to switch out doors on unit."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fair Oaks Ranch, TX 78015
Shawn W.
Job Details: 03/22/2021
"Spoke with Ed at Whirlpool Tech Line and explained the history and current situation. Ran service diagnostics cycle. On step 7 of diagnostics service cycle shut down. There are 7 steps to the cycle. Ed directed me to change out the drain pump. Kitchen Aid had been having problems with the by design chopper blades. The new part has the updated design. SR# 7730307005. I had our customer sign our cabinetry disclaimer because I have to remove the unit to change this drain pump. I pointed out to our customer that the original installer only use one screw to secure it to the bracket and cabinetry. Once removing the screw and toe plate. I discover that the unit would not budge. Looking at the units feet in the front, they are all the way up. Pictures included. I showed our customer how the the unit would not budge and explained to them that I could not get the unit out without causing damage to the cabinetry. I also explained to them that they would have to have the unit removed by someone that understands cabinetry. On my previous visit I replaced the main control to solve the F1E1 error code. The unit filled, washed and drained. However, our customer had a return of the F9E1 error code and the unit stopped. There was no extra water in the unit and the error code oddly did not store in diagnostics. Our customer is obviously frustrated with the delay which I can understand. There have been a total of 3 visits by Appliance Care of Texas and will need a 4th once the unit is removed to repair the drain pump. The main control has been replaced W11410062. And the unit currently needs a drain pump W11412291. I feel bad about this and wish I could finish the repair for our customer but I will need to be able to secure access to this unit to complete the repair. Our customer will be seeking replacement from Home Depot. Im leaving the job open for now. Follow up will be needed with our customer for resolution.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Kingsville, TX 78363
Adam
Job Details: 03/22/2021
CxC sr# 7730184819. After halfway installing new harness I discovered that new harness that was given has connections for infinity style switches. This oven does not have infinity style switches and was no way to make all connections possible. Call partner team SR number above. Partner team states they will have to send issue to parts research but in the meantime will be sending out a new harness with exact same number just in case of miss packaging or bad batch. Partner team did state That specific harness is on back order with no ETA I did inform us to the customer not real happy but unfortunately thats all that can be done. I was instructed to replace all existing harness back onto unit. I did inform this with the customer stating I did not plug it in but if you wish to do so you can. have not set return date pending part arrival from whirlpool X part; O-emld tckt
We serviced a
MAYTAG DISHWASHER
Model MDB6709AWW0
Near San Antonio, TX 78250
Justin
Job Details: 03/22/2021
"Found unit stuck at console panel, drain pump is still engaging when trying to run. Will quote for control and console. Customer will make a decision tonight and call in. ; ordrng 1 W10811153 (Console) and 1 W11202746 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Corpus Christi, TX 78418
John L.
Job Details: 03/22/2021
"Installed components, issues have been resolved."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Justin
Job Details: 03/22/2021
"Replaced heater and cycling thermostat, tested to complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Victoria, TX 77905
Michael
Job Details: 03/22/2021
"Installed parts ordered, including a drive belt I had in TS W11239857. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is spinning and working normal"
We serviced a
LG DRYER
Model DLEX7177RM
Near San Antonio, TX 78232
Sebastian
Job Details: 03/22/2021
Found that the safety thermostat was popped on the unit replaced part found that there was dirt and debris that shouldnt be in the vent trap most likely due to Birdsnest up top venting does go out towards house venting run may also be too long do you need is heating at the moment watch the clock all the way up to 165 and cycle. Collected service fee parts and labor unit good for 90 days
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78223
S. L.
Job Details: 03/22/2021
Check washer for error codes. Had off balance error and F8E1 long or no fill water code. Checked spin drain and wash functions has bad inlet valve order water valve W11038689 to fix.; ordrng 1 W11038689 (Water inlet valve)
We serviced a
MAYTAG WASHER
Model MVWC200XW0
Near San Antonio, TX 78254
Justin
Job Details: 03/22/2021
"Did suspension test and unit failed, will need to replace suspensions. Replaced and tested to complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near San Antonio, TX 78258
Jim G.
Job Details: 03/22/2021
I verified a malfunctioning UI console. ; ordrng 1 WPW10285511 (PreSoak Switch) and 1 W10756270 (Knob)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78253
Richard G.
Job Details: 03/22/2021
Customer complaint is that the unit is leaking from the dispenser area after the previous repair. Found that the dispenser seal wasnt seated completely. Reseated dispenser. Tested out unit and found no leaking. Unit is now good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ
Near San Antonio, TX 78258
Sebastian
Job Details: 03/22/2021
Replace magnetron capacitor and diode on unit tested unit unit is now healing as it should reinstalled unit everything good to go closing out
We serviced a
IKEA MICROWAVE OVEN
Model IBMS1455DS00
Near San Antonio, TX 78248
Sebastian
Job Details: 03/22/2021
Found that the start button is stuck it is not doing anything I was unable to get the unit in the diagnostics customers concern is also that the unit does not appear to be heating ordering magnetron associated parts and burn assembly along with the little rings that go around the buttons as they are snapped causing the button to not want to push in as well. Parts team to reach out when all parts available waiting on mag tube; ordrng 1 W10770413 (User interface) and 4 W11116990 (Button holder)s and 2 461960204751 (Ring)s and 4 W11086664 (Button)s and 1 8206079 (Mag) and 1 WP4375079 (Thermostat) and 1 W10217711 (Inverter) and 1 W10211972 (Switch) and 1 W10211972 (Switch)
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/22/2021
Replaced sagging door. Issue resolved. Collected payment.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78220
S. L.
Job Details: 03/22/2021
Found unit had F8E1 error code tested valves these were good. Removed top and removed rear found water level sensing pressure hose had caked on powder detergent. Cleaned hose then installed it ran test cycle cleared error and ran calibration. All operations normal educated customer on detergent usage and unit maintenance.
We serviced a
UNKNOWN VENTHOODS
Model UXT4230ADS2
Near Boerne, TX 78006
Douglas H.
Job Details: 03/22/2021
Builder called said unit not working found filter screen pushed up into fan causing it not to work removed screen adjusted back to proper position unit working fine
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 03/22/2021
"Customer states the unit is not drying well and dishes arent coming out clean. Entered diagnostics and found F4E2 heater open, FAE2 vent wax motor electrical problem. Ordering heater and pump motor to resolve issue.; ordrng 1 W11412298 (Heater)"
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Boerne, TX 78006
Douglas H.
Job Details: 03/22/2021
Last trip found faulty valve replaced valves it resolved issue unit tested good unit under warranty per sb web
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/22/2021
"Customer stated hot water not dispensing on normal right away. Calling techline per notes. Spoke with Andy, explained the situation, he stated its not supposed to dispense hot water immediately during normal cycle. Normal for cold water to dispense immediately and regulate the temperature internally and will dispense hot water during hot fill. Sr 7730309290 No further issues at this point as unit is functioning as designed per techline."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Boerne, TX 78006
Douglas H.
Job Details: 03/22/2021
"Customer stated refrigerator not cooling temp at 40 degrees. found control not functioning correctly, per marcone part not available at the moment. Customer going to attempt to get unit replaced. ; ordrng 1 W11396164 (Control box)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
"Issue was no fill washer. Found valves clogged with debris. Cleaned out valve, unit tested good. Collected SC."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
"Customer issue is that the washer bangs during spin cycle. Did suspension test, tub has a little wiggle to it. No error codes. Ordering new suspension for customer. Rescheduling for Friday.; ordrng 1 W11130362 (Suspension)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
Issue was a knocking sound on dryer. Issue appears to get worse the longer the dryer runs. Finding issue to be a faulty blower wheel. Ordering new wheel and motor to resolve issue. Rescheduling for 3/29. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Boerne, TX 78006
Colton B.
Job Details: 03/22/2021
Informed by customer that DH has already diagnosed this issue and that this ticket is no longer needed. I assume DH put notes for this iss Issue on the other ticket.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78226
Jesus C.
Job Details: 03/22/2021
No cold water from valves. Good supply. Will need to replace valves. ; ordrng 1 W11210459 (VALVE)
We serviced a
SAMSUNG DRYER
Model n/a
Near Boerne, TX 78006
Douglas H.
Job Details: 03/22/2021
Upon arrival customer stated unit is fixed and no longer needs service. Didnt collect sc as didnt go in home
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS
Near Boerne, TX 78006
Colton B.
Job Details: 03/22/2021
"Issue is that hat flame becomes noisy when going from summer to high. Called techline who suggested replacing the burner cap, flame spreader and orifice. Ordering all and returning. Will call customer when parts come in.; ordrng 1 W10811599 (Center burner) and 1 W10819916 (Burner Cap) and 1 W10676661 (LP conversion)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78247
Chris S.
Job Details: 03/22/2021
Replaced control board and drain pump. Performed calibration and tested unit everything working as designed.
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near San Antonio, TX 78257
Tommy B.
Job Details: 03/22/2021
Swapped out panel to resolve cosmetic damage issue. No further issues at this time. Ready for resale.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Chris S.
Job Details: 03/22/2021
Replaced trim customer happy with new part.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB2
Near San Antonio, TX 78222
S. L.
Job Details: 03/22/2021
Removed unit replaced cabinet and mounting nuts then installed OTR with new hardware tested all operations normal.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS1
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/22/2021
Customer stated the issue was concerns over potable water issues. Cleaning light is on. Sold customer the affresh products and the filter for the refrigerator. Collected service call for second appliance 85494 on this ticket. No charge for labor as customer performed their own exchanges and will do their own cleaning.; ordrng 1 EDR3RXD1 (Filter)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78222
S. L.
Job Details: 03/22/2021
"Found left side spring broke damaged all 4 dampers part needs both springs W11314394 dampers W11316766 and 2 spring retainer W10245452. Did find abrasion in bellow part W11314648 would replace this under part warranty quoted parts labor there is service fee since this is unrelated to original issue. Needs bellow 2 springs 4 dampers 2 retainers, service fee collected quote good for 90 days."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/22/2021
85493 notes payment. The customer purchased water filter and replaced on their own.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS02
Near San Antonio, TX 78248
Jim G.
Job Details: 03/22/2021
Replaced all necessary parts. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/22/2021
Customer stated that the issue is the upper rack has come off and the doors not closing and also the unit does not drain properly. Resolved the rack issue by replacing the wheel in the track. Used a wire tie to loop and secure the drain hose in proper placement. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near San Antonio, TX 78240
Tommy B.
Job Details: 03/22/2021
Customer stated the issue is that the unit is not cooling. All other functions appear to be normal. Testing revealed that the inverter board W11087200 needs to be swapped. Quoted for parts and labor. Collected service call at military discount.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Tommy B.
Job Details: 03/22/2021
Customer stated that the unit is not completing cycles. Completing the wash and not making it into rinse or spin. Diagnostics revealed error codes F0E5 F5E3. Called tech line spoke to Rich. Unit functioning as designed per tech line. SR7730306094
We serviced a
AMANA WASHER
Model NTW4516FW2
Near San Antonio, TX 78213
Sebastian
Job Details: 03/22/2021
Replaced parts as per last technician and tested unit looks good to go did calibration as well
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KBHS179BSS00
Near San Antonio, TX 78248
Chris S.
Job Details: 03/22/2021
Replaced console board tested unit everything working properly. Collected P&L 770.29
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near San Antonio, TX 78230
Sebastian
Job Details: 03/22/2021
Found that the latch assembly is not actuating also found that the rinse aid dispenser is non-functional pour ra in the dispenser and it pours straight out the bottom explain to customer that not only does this waste all rinse-aid but they wash away. the Rinse aid in the first cycle of the wash so They never have rinse aid on their dishes to begin with customers initial complaint is heavy sketching on certain dishes found that the water temperature fits of the unit is well above the 120° limit my temperature probe appears to be broken at the moment it is only reading 70° but you cannot stick your hand under it without burning yourself cannot verify exact temperature. *Notes to plumber customer needs to know how many gallons of hot water she is able to get and needs to have 120° at the maximum fed to dishwasher ; rqstng P&A on 1 WPW10653840 (Latch) and 1 W10861000 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/22/2021
Could not access unit. Will need to reschedule. ; schdld next appmnt for 3/26 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78245
Richard G.
Job Details: 03/22/2021
Customer complaint is that the unit is not dispensing ice and stopped making ice. Will need to order icemaker. Rescheduled auger motor.; ordrng 1 W11284458 (Icemaker)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near Schertz, TX 78154
S. L.
Job Details: 03/22/2021
Removed door replaced hinge sealed liner defrosted unit Installed door tested all operations normal.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/22/2021
Error Code F0 E5 off balance load and F0E2 over suds and F0E1 load in drum during clean washer cycle and F5 E2 lock failure and F5 E4 door not open error. These errors are mainly related to customer use. I found that the external drain hose is defective and has a leak. This will need to be replaced W11392677. Part ordered.; ordrng 1 W11392677 (Hose)
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ8
Near Benton, AR 72019
Micheal
Job Details: 03/22/2021
"Replaced failed mag tube, capacitor and diode. Tested unit and found it heating normal."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Hot Springs, AR 71901
Jeff N.
Job Details: 03/22/2021
This is a lock ring system with R134a in it. Need lock ring kit and nitrogen.; schdld next appmnt for 3/26 FRI !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Benton, AR 72019
Micheal
Job Details: 03/22/2021
Customer had a few pairs on nylon work out pants that could not make an even load causing machine to go out of balance. Instructed customer on proper load size.
We serviced a
N/A N/A
Model DU1010XTXD0
Near Alexander, AR 72002
Micheal
Job Details: 03/22/2021
"Inspected unit and found failed wash motor, ordered sump assembly W10806701; ordrng 1 W10806701 (Sump assy)"
We serviced a
WHIRLPOOL REFRIG
Model WRS555SIHV00
Near Little Rock, AR 72209
Micheal
Job Details: 03/22/2021
"Icemaker same issue as last one, twisted and torn tray. Called tech line and inspected all exposed wiring which appeared to be normal. Board is not monitoring home switch in icemaker or harness problem in the cabinet itself; ordrng 1 WRS555SIHV00 (Control) and 1 WRS555SIHV00 (Icemaker)"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Little Rock, AR 72204
Micheal
Job Details: 03/22/2021
"Customer complaint no heat, inspected unit and found failed cycle tstat. Ordered WP3387134; ordrng 1 WP3387134 (Cycle stat)"
We serviced a
WHIRLPOOL KITCHEN
Model KSDG950ESS0
Near Little Rock, AR 72205
Micheal
Job Details: 03/22/2021
"Replaced failed main control for slide in range, tested cooktop and oven. Oven still not up to temp. Removed floor and found broken bake element. Ordered W10779716; ordrng 1 W10779716 (Element)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM2
Near Maumelle, AR 72113
Micheal
Job Details: 03/22/2021
"Inspected unit and found failed icemaker, replaced failed icemaker from truck stock WPW10300024; used 1 WPW10300024 (Icemaker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/22/2021
"Went to replace parts customer informed me they had already replaced the pressure switch and control board by themself, called partner team they said to work on what the customer did not replace, called tech line spoke TJ (#7730313318) ran diagnostic test code f28 overflow,TJ informed me to replace hose, after I finished the call new error code f04 drain pump came up, diagnosed to need drain pump and pressure hose; ordrng 1 W11046209 (Pump) and 1 W10676317 (Hose)"
We serviced a
KITCHENAID KITCHEN
Model KDTE104DSS0
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/22/2021
"Inspected unit for burnt board, found that the board and wire harness is burnt together, tested outlet to make sure the voltage tested okay 120 120 0, diagnosed to need control (W10854215) and wire harness (WPW10612062), sc is covered labor, customer is not paying at this time; ordrng 1 WPW10612062 (Wire harness) and 1 W10854215 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/22/2021
"Replaced listed parts, tested icemaker made sure it called for water and the motor moves, operation checks okay"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Lake Hamilton Township, AR 71913
Blake D.
Job Details: 03/22/2021
"Replaced listed parts, tested unit no leaks, wash arms moved and water heated, operation checks okay ; dspstn on spec-tagged invntry: 1 W11085683 PUMP AND MOTOR"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Little Rock, AR 72210
Jeff N.
Job Details: 03/22/2021
Sr# 7730308894 cap tube to freezer clogged. Can not clear with nitrogen. Only part of sealed system under warranty is compressor. Customer decided to get new fridge instead of putting more money in unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Roanoke, VA 24014
Chris S.
Job Details: 03/19/2021
The icemaker will not complete a harvest cycle but will fill with water in test 45; ordrng 1 W11294907 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Vinton, VA 24179
Chris S.
Job Details: 03/19/2021
"The clutch is wearing prematurely,caused by the gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W11454372 (GEARCASE)"
We serviced a
WHIR REF
Model WSF26C3EXF01
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/19/2021
Replaced icemaker. All checks ok.
We serviced a
KITCHENAID M/W OTR
Model KMHP519ESS0
Near Hardy, VA 24101
Chris S.
Job Details: 03/19/2021
"I in the magnatron,capacitor and diode. All operations check ok."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Vinton, VA 24179
Chris S.
Job Details: 03/19/2021
"Found F0E4 error code indicating water temp. error. Temp. sensor resistance checked, correct. Also checked all components through/with all manual diagnostics. Recalibrated unit, all operations checked okay. If issue persists, control board will need to be ordered and replaced."