Near San Antonio, TX 78248
L
Job Details: 01/22/2020
DISHWASHER KITCHENAID KDPE234GPS Issue unit not cleaning dishes do to bad pump motor. Replace pumpmotor. No other issues job complete
Near San Antonio, TX 78259
Devon F.
Job Details: 01/22/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display would be black replaced UI panel unit is operating as designed.
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/22/2020
WASHER MAYTAG MVWB765FW3 Checked washer found no issues with agitator or washer no error codes found. Spoke to customer about proper loading procedures. Washer work as designed no issues. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFG114SWB1 Last trip found igniter grounding out during cycle causing f1 error. Replaced igniter to resolve the issue. Unit testing good now. No further issues at this point. Collected part cost. Didn’t charge additional labor as was a prior issue.
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Found auger motor locked up from when unit originally failed ice had melted and after being repaired auger had rusted internally next day caused it to fail. Service fee already paid. for repair.
Near Helotes, TX 78023
Colton B.
Job Details: 01/22/2020
WASHER MAYTAG MVWC565FW1 Issue is a LF on washer. Replaced valve from truck stock to resolve issue. Unit tested good.; used 1 W11210459 (VALVE) from stock
Near Boerne, TX 78006
Tommy B.
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW3090JW "Swapped the motor control unit out, but the knob arrived damaged. Ordering another knob to resolve the issue.; ordrng 1 W10869886 (knob)"
Near San Antonio, TX 78215
Colton B.
Job Details: 01/22/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Issue is no power to microwave. Installed new control board, did not fix issue. Found improper mounting bolts used. Mounting bolts broke filter board into pieces and bent capacitor holder. Talked to NR who said to call Partner team before preceding. Partner team and techline were both in training. Recording information and calling them tomorrow. ; ordrng 1 W10422269 (filter) and 1 W11265233 (brkt-cpctr)"
Near San Antonio, TX 78258
Devon F.
Job Details: 01/22/2020
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would leave clothes wet at end of cycle replaced inlet valve unit is operating as designed.
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/22/2020
DRYER MAYTAG MGDB765FC0 Installed new control and flame sensor. Tested dryer on timed dry. Unit is heating. Flames are cycling on and off properly. No further issues. Tested to complete.
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WFG320M0BS3 Replaced control board. Ran diagnostics test oven began working. Reached target heat no issues. No error codes found during testing or operation. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/22/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 Placed foam tape to ensure unit has buffer between counter and glass. No further issues at this time.
Near San Antonio, TX 78230
Steven G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator unit was unplugged, after plugging in unit heard freon running into evaporator and condenser line started to get hot, after talking to customer we need to let unit run before diagnosing a sealed system problem,; schdld next appmnt for 1/23 THU !"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFG525S0HS1 "Left front burner not igniting. Found cause to be faulty burner head, by swapping left front and right front. Left front began lighting but not right front now. Ordering burner head to resolve the issue. Scheduling for customer availability. ; ordrng 1 WPW10515455 (burnr-head)"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/22/2020
RANGE KITCHENAID KFED500ESS03 Replaced all parts. Issue fully resolved.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL GI5FVAXVL00 Checked refrigerator found service pointer on leaving ice maker on with no water supply causing refrigerator to freeze over. Found ice maker on with no water supply. Customer asked if we can install water supply they had the parts. Installed water supply line ran diagnostics no issues. No errors found during testing or operation. Job complete. Collected service call fee and labor.
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2020
MW-HOOD COMBO WHIRLPOOL MH6130XEQ1 Found stuck light relay on micro computer found service pointer K4322752 for light not working this is opposite issue. Pointer calls for part 8172054. Part discontinued unable to order part. Called Trade Partners spoke Brenda she confirmed that diagnosis paid by Whirlpool she transferred me to Safety spoke to Adam SR number 7726931410 he also found that micro computer is no longer available an will not be able to repair unit. Customer will reach out to Manufacturer for next step the process Job complete. Advised of survey.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/22/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS05 "Issue was that only 1 light was working in oven. Replaced light bulb, unit tested good."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Last visit found faulty control creating heating issues. Swapped control and both sensors to resolve issue. Unit testing good now.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW3090JW0 There was a short will working on the unit. Will replace ACU and what appears to be a faulty pressure sensor. ; ordrng 1 W11044866 (switch-wl) and 1 W11334214 (ACU. ) and 1 WPW10367632 (noise filter)
Near San Antonio, TX 78248
L
Job Details: 01/22/2020
DRYER MAYTAG MEDB835DW Issue dryer door not closing correctly. Solve issue. Unit not working. Job complete
Near San Antonio, TX 78212
Steven G.
Job Details: 01/22/2020
DRYER AMANA NED5100TQ1 "Checked dryer found not heating checked unit not getting 220 volts, customer to get Electrician, dryer is ok at this time"
Near , TX 78015
Tommy B.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Filter was jammed in the bottom of the refrigerator. Removed it and replaced it in proper position. No further issues at this time.
Near San Antonio, TX 78216
L
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL MSD2554ARW Issue was refrigerator not dispensing ice. Found motor stuck. Do to ice. Clean ice and unit now dispensing ice. Also check ice maker working fine. Job complete. Service fee collected.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Determined filter head was at fault. Ordering valves and dispenser as well. ; ordrng 1 W11043010 (rail-mulln) and 1 W11043013 (valve) and 1 W11265135 (panel-ui) and 1 W11346622 (FILTER HEAD, RESERVOIR )"
Near Cibolo, TX 78108
S. L.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE505W0JS0 "Removed rear panel found damage to L2 side of terminal block checked elements and sensor no issues here element tested closed sensor at 1.081 k used van stock terminal block preheated unit voltage everything checked good complaint is that unit is taking to long to heat did find 25 degree variation between sensor reading and actual temp went ahead offset by 30 degrees ran 3 cycles and this made avg temperature much more close that when it was not offset now at +- 6 degrees 3 cycles, instructed customer on how to do this and advised her to wait 15 minutes after preheat before placing items in oven all operations normal. Advised of survey and paper.; used 1 WPW10245259 (BLOCK-TERM) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: refrigerator freezing at top and bottom shelf’s/drawers. Found dampener stuck in open position and freezer evap motor with a chunk of ice stuck to it. Ordering parts.; ordrng 1 W11092533 (start-dev) and 1 WPW10196393 (damper control assy) and 1 WPW10276647 (motor-evap)
Near , TX 78015
Douglas H.
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Last trip found faulty console per techline. Replaced per techline to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78245
Justin
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Whirlpool sent out a replacement fridge, but unit is doing the same thing. Made adjustments on both temps on freezer and fridge side. Changed defrost to 8 hour timing and will reschedule a visit at end of week to see if those changes made any difference. ; schdld next appmnt for 1/24 FRI !"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/22/2020
RANGE JENN-AIR JDRP648HL00 Found kick plate not properly installed. I took the door off and tightened down the the loose bolt on right side and properly seated in slot on left side. Found dent on right side of right oven 30 inch door. I ordered part. Set appointment for Monday but could not find part on Marcone. Appointment might need to be adjusted.; ordrng 1 W11199071 (glass-door)
Near San Antonio, TX 78233
Devon F.
Job Details: 01/22/2020
WASHER MAYTAG MVWB835DW4 Store manager can’t find unit said they would call company back when they find it.
Near San Antonio, TX 78213
L
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW0 Issue unit not working found cable pinched in the control board causing unit not to start. Fixed issues ran diagnostics and quick cycle. Calibrated unit. Not other issues. Job complete.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue is that freezer is not getting cold enough. Thermistor resistance checks were good. Sealed system is not an issue. Finding issue to be the control board. Ordering a new one and returning.; ordrng 1 W11174836 (cntrl-elec)
Near Medina, TX 78055
Richard G.
Job Details: 01/22/2020
WASHER MAYTAG MHW5630HW0 Replaced console. Entered automatic test. Test passed. No error codes. Tested to complete. Unit is good to go. Customer has no email.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW0 Replaced gearcase and drive motor. Ran unit through calibration. Ran automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Spoke with Abrams, the maintenance manager. He explained to me that their vendor replaced the unit and it was returned. Job complete."
Near Cibolo, TX 78108
Devon F.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFC150M0EB3 "Customer complaint was unit light would sometimes come on, tech seen light come on once when moved unit ordering new light socket to resolve issue.; ordrng 1 W11281687 (sockt-lite)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW9500TW01 "Last trip found faulty pressure switch, replaced pressure switch to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78254
Christian G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue stated by customer: both ice makers turned off for 2days and then started again. Customer stated son in law put unit into diagnostic mode. Informed customer they may have activated vacation/sabbath mode on unit. Check unit and ran through diagnostics to ensure no current issue. Unit tests good. Informed customer of survey. Collected service fee 113.66.
Near San Antonio, TX 78253
Christian G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker and bin frosting up. Previously found ice bin door open allowing air infiltration and frosting. Also found ice maker with shallow ice. Replaced ice maker and ice bin door. Unit test good. Informed customer of survey.
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/22/2020
DRYER WHIRLPOOL WED8000DW Tested dryer. Not heating. Found bad thermal fuse. Replaced fuse. Good heat. No further issues. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near Selma, TX 78154
S. L.
Job Details: 01/22/2020
WASHER MAYTAG MVWB855DC3 Found console failed and found 2 screws missing from control. Ordering all 3 rescheduling 1/27.; ordrng 1 W11112662 (console) and 2 WP489069 (screw)s
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found corner gasket still has slight gap allowing warm air in. Checked cabinet found no issues do see door is at angle ordering new FC door and hinges customer to sign waiver since unit is in RV and has to be partially uninstalled before repair can be made.; ordrng 1 W10901054 (hinge-door) and 1 W11126848 (HINGE BOTTOM) and 1 W11202405 (STAINLESS DOOR)
Near Victoria, TX 77901
Michael
Job Details: 01/22/2020
DRYER WHIRLPOOL WED8000DW4 "Installed new control, plugged appliance in, the appliance is powering on and working normal"
Near La Vernia, TX 78121
S. L.
Job Details: 01/22/2020
RANGE JENN-AIR JGRP536HL00 "Removed front panel upon removal found pre existing scratch that was there before arrival, removed back panel lifted burner drip pans found both front burners have screws that were broken prior to my arrival have to replace both front jet holders. Proceed with repair removed and replaced both rear ignitors reassembled tested found right ignition still slow left side resolved, reassembled corrected issue with door with hinge, will need both front orfice holders and screws. Burner cap and spark module for rear right needed to correct ignition delay. PSP items tentatively scheduled for 2 weeks out. February 3; ordrng 4 W11196257 (SCREW)s and 1 W11319687 (SPARK MODULE) and 1 W11333306 (ORFICE HOLDER) and 1 W11333309 (ORFICE HOLDER)"
Near San Antonio, TX 78213
L
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW0 Issue is not draining. Unit not turning on at all. Costumer fill tub with water again after I drained it last visit. Didn’t have my shopvac or costumer had a bucket so I could remove water. I couldn’t check under the unit do to. Tub been full of water ordering parts Incase they’re needed for next visit. ; rqstng P&A on 1 W10006487 (motor-drve) and 1 W10423125 (water inlet assy) and 1 W10581874 (pump-water) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10634026
Near Corpus Christi, TX 78413
Adam
Job Details: 01/22/2020
COOKTOP JENN-AIR JED8430BDB Customer has already had units uninstalled and glass removed before my arrival replaced two switches marked in parts returning to switches also marked in parts customer was charged total includes parts and labor. Tested unit issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 01/22/2020
WASHER MAYTAG MHW5500FW1 Sr# 7726949249. Inspection of unit shows no error codes and manual and automatic testing of cycles show all in working order. Unable to duplicate customers complaints. Unit runs as designed. Call tech line for documentation on this issue customer had previous issue back in October 2019. Issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 01/22/2020
WASHER MAYTAG MVWC465HW2 Customer complaint of machine having heavy shake/vibration. Inspection of unit shows no error codes. Testing of unit in both auto and manual shows shaking or vibration well within acceptable limits. Customer states she recently had her son level the unit. Issue resolved
Near Boerne, TX 78015
Tommy B.
Job Details: 01/22/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 Customer stated that the issue is the refrigerator is not cooling. Ran tests on the control and the compressor and found issue to be the control board. Ordering parts to resolve issue.; ordrng 1 W11131873 (cntrl-elec)
Near Port Aransas, TX 78373
John L.
Job Details: 01/22/2020
WASHER MAYTAG MVWB835DW4 "Installed components, ran recalibration. Unit is working as should. Issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 01/22/2020
MICROWAVE AMANA AMV2307PFW2 "On arrival, I removed the display and it powered on but when I would close the door the turntable started turning n its own, called tech line and spoke with Andy, h said it is a switch problem, changed out switch, still not working properly. Installed new control, the appliance is heating and working normal"
Near Victoria, TX 77905
Michael
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4815EW1 "Installed part ordered, the appliance is heating and working normal"
Near San Antonio, TX 78254
Christian G.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFG525S0HB1 Issue stated by customer: oven doesn’t bake/broil. Replaced bake/broil wiring harness and igniters. Ordering main harness.; ordrng 1 W10842520 (harns-wire)
Near Port Aransas, TX 78373
John L.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Installed components, readjusted temperature. Issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed parts ordered, ran a diagnostics test, completed with no issues, no leaks, the motor and appliance are working normal"
Near Corpus Christi, TX 78408
John L.
Job Details: 01/22/2020
WASHER ROPER RTW4516FW2 "Installed board, recalibrated unit. Tested. Issue has been resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 01/22/2020
WASHER MAYTAG MVWB865GW0 "Installed board, tested after installation. Issue resolved."
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Upon arrival removed bottom. Leaking from seam behind water valve. Was hit on something and broke off of seam and split seam. Called tech line. Spoke with mike. Sr#-7726954456. He said order tub and change it out. Customer is very mad about situation. Did not reschedule due to unknown when part will be in due to vendor out of stock. ; ordrng 1 W10804026 (TUB ASSEMBLY )
Near Shawsville, VA 24162
Uriah B.
Job Details: 01/22/2020
FREEZER WHIRLPOOL WRF767SDEM01 Replaced adapter. All checks ok. Cx to observe. ; pckd up 1 WPW10635022 (adapter)
Near Victoria, TX 77905
Michael
Job Details: 01/22/2020
DRYER AMANA NED4655EW1 "The belt was busted, therefore drum not spinning, installed dryer kit from truck stock. The appliance is spinning and working normal ; used 1 4392065 (DRYER KIT) from stock"
Near Victoria, TX 77905
Michael
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW95HEDW "The customer said she meant to cancel, said the appliance has been working with no issues, didn’t want us to come out"
Near Portland, TX 78374
John L.
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4616FW0 "Inspected unit, harness has burned up. Will need to replace harness to resolve issue; ordrng 1 W10450289 (harns-wire)"
Near Salem, VA 24153
Uriah B.
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4815EW1 Replaced start relay. All checks ok.
Near Port Aransas, TX 78373
John L.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE320M0EW2 "Inspected unit, display not powering on. Tested for voltage, unit is getting proper voltage. Issue with panel, replace to resolve; ordrng 1 W10887899 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Inspected unit, found issue to be with compressor. Compressor has seized. Will need to replace to resolve this issue.; ordrng 1 W10879296 (compressor)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/22/2020
FREEZER WHIRLPOOL WRT518SZFW00 Replaced control board and FC thermistor. Cx to observe.
Near Port Aransas, TX 78373
John L.
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Inspected unit, unit icing up at evaporator in fridge compartment. Will need to replace harness and controls to resolve issues.; rqstng P&A on 1 W10248595 (control) and 1 W10761088 (panel-ui) and 1 W10799425 (harns-wire)"
Near Corpus Christi, TX 78410
Adam
Job Details: 01/22/2020
WASHER MAYTAG MVWB835DW1 Inspection of unit shows small crack in housing causing water to pool on top underneath water valve as well as drip from bottom. Replace housing to resolve issue; ordrng 1 W10854688 (housing)
Near Victoria, TX 77905
Michael
Job Details: 01/22/2020
DRYER WHIRLPOOL OOOOOPPPO "Called the phone number before going out to location, not a good number. Arrived at location no vehicles, rang doorbell and knocked on door several times, no answer left magnet, customer will need to reschedule ; saved tckt"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/22/2020
LAUNDRY MAYTAG MVWC565FW2 "Inspected unit for not putting in enough water, ran service diagnostics found no error codes, performed manual test all steps checked ok, referred customer to use and care guide on how unit works, verified normal operation unit checks ok"
Near Kingsville, TX 78363
Adam
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows the lid lock not engaging but machine will be running. Control board also not responding to all commands.Replace lock and control board to resolve issue; ordrng 1 W10682535 (latch) and 1 W10803586 (cntrl-elec)
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/22/2020
DRYER WHIRLPOOL WED6200SW1 "Inspected unit for grinding noise, found coin between drum and bulk head, removed coin tested unit operation checks ok"
Near Roanoke, VA 24019
Uriah B.
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW8540BW1 "Evidence points to bearing seal needs to be replaced. Bearings the,selves are also bad. Needs bearing repair kit. ; ordrng 1 W10435302 (bearing)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Dent in left RC door. Needs new left RC door. W10919616.; ordrng 1 W10919616 (dor-fip)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/22/2020
LAUNDRY WHIRLPOOL WRS321SDHZ01 Dent in freezer door. Cosmetic warranty for new door. Please inspect door before coming out to install!; ordrng 1 LW10918659 (dor-fip)
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/22/2020
BELLA KITCHENAID KRFC704FSS00 "Inspected unit for leaking water found heavy frost on suction line at compressor, called tech line tech had me check if fresh food evaporator was frozen, verified ice buildup on fresh food evaporator, found service pointer w11033419d , diagnosed to need evaporator cover and main control ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (ELEC CNTRL )"
Near Alamo Heights, TX 78209
Steven G.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY04 "Checked refrigerator found unit not cooling properly, found bad compressor, replaced compressor vacuumed and charged unit everything is working normal now. Bill was 715.97 minus 181.53 collected 534.44"
Near San Antonio, TX 78218
Steven G.
Job Details: 01/21/2020
DRYER MAYTAG MED5630HW0 Checked dryer found F6 E2 fault code did test replaced console and control board checked operation unit working normal now
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Outlet is sound. Client stated that there were some power surges recently and that they had an electrician inspect their house recently. I found that the control board was receiving a proper input of 120 VAC at the J1-1 to J1-6. I. Hanged the control board and set the unit code. Compressor and evaporator fan initiated. Temperatures steadily dropping. Conducted diagnostics, found all loads working as designed. Fully functional. Job complete."
Near San Antonio, TX 78228
Steven G.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Checked refrigerator after replacing compressor and drier found unit had restriction, replaced condenser and evaporator vacuumed and charged unit everything is working normal at this time"
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/21/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Discovered that the unit did have an error code of F2 E5 with a date of 1 January 2020. No error code exists in the service manual. I called Tech-Line and spoke with TJ. He confirmed for me that no error code exists as well as it is not listed among the WiFi separate error codes. After clearing the error codes and rebooting, the error code did not come up. However, the F4 E1 error code Micro Cavity Temperature Sensor Error did come up. This error calls for either changing out the Microwave ACU or the Thermistor in dialogue and Cavity Thermistor in the diagram. SR# 7726938621. Called Marcone and spoke with Arthur to initiate a parts research with Whirlpool. I did not receive a call back from Marcone before the end of the day so I am submitting the pvr with no part order.; schdld next appmnt for 1/24 FRI !"
Near Schertz, TX 78154
Steven G.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked refrigerator found water pressure low due to RO system needs filter bypass ; ordrng 2 12664501SP (plug- bypa)s and 1 W10913947 (WATER VALVE )
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/21/2020
DISHWASHER KITCHENAID KUDE48FXSP6 Replaced drain pump. Unit operating properly at this time. Collected 183.17 for p+l
Near San Antonio, TX 78218
Steven G.
Job Details: 01/21/2020
WASHER MAYTAG MVWB835DW4 "Checked washer found control buzzing at start up, ran diagnostics found multiple fault codes ordered parts; ordrng 1 W10787878 (latch) and 1 W11035014 (CONSOLE ) and 1 W11105155 (CONTROL )"
Near San Antonio, TX 78249
Colton B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue was no ice dispensing on refrigerator. Found issue to be ice frozen in the gears of the ice bin. Defrosted ice bin so that teeth could move freely. Taught customer how to do it if it happens again. Recommended doing it maybe once a month per use and care guide. Refrigerator is now dispensing ice as intended.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/21/2020
RANGE WHIRLPOOL WFG505M0BB2 Replaced defective valve. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78227
Steven G.
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found unit low on freon,advised tech line SR7726942160 agreed to replace both evaporators, will need at least 2 hours for job.; ordrng 1 W10635994 (evaporator) and 1 W10882136 (EVAPORATOR )"
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDF530PLYW5 Customer stated that the unit was working up until 10 days ago when they experienced a burning smell which lasted a few days. Ran diagnostics and found error code F8E2. Unit will only drain when cycle initiated. Found issue to be bad control board. Ordering parts to resolve issue.; ordrng 1 W10597045 (cntrl-elec)
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Defrosted and Replaced evap motor and wiring harness . Advised customer to give 24 hours. No further issues at this time.
Near Adkins, TX 78101
Steven G.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked dishwasher found unit filling but not washing will need a pump and motor, Image That!!!!!!!!; schdld next appmnt for 1/24 FRI !"
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/21/2020
DRYER MAYTAG MEDX655DW1 Installed new control. Tested dryer. Unit is working properly. Tested to complete.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/21/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 I replaced the rail separators. None of the parts for the water dispenser had the tube in it. I disassembled the UI and noticed some calcium build up in the dispenser hose. I also noticed that the hose was not attached to the Locator Channel. I reattached and cleaned it out and the part is operating better but still slightly spraying a bit. Fully operational. Job complete.
Near Adkins, TX 78101
Steven G.
Job Details: 01/21/2020
FREEZER WHIRLPOOL WZF56R16DW04 "Checked freezer found unit had a freon leak in evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint is that the dw is leaking. Verified a steady leak coming from the lower right corner of the door through a video shown by the customer. Door was poorly installed and is making a poor connection, allowing water to get through. Will need to order inside and outside panels as well as seals.; ordrng 1 W10837566 (seal) and 1 W10860142 (door-inner) and 1 W11116420 (panel) and 1 W11178521 (nameplate) and 1 WPW10524469 (gasket)"
Near San Antonio, TX 78249
Colton B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue was no lights in freezer and dim light in refrigerator. Freezer light is out, causing the ceiling lights in refrigerator to be dim. Ordering a light module for freezer to resolve issue. ; ordrng 1 W11205083 (module)"
Near San Antonio, TX 78228
Christian G.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW5000DW3 "Issue stated by customer: washer not putting out any water, can hear humming from machine. Found bad drain pump. Could not get unit to go into diagnostics mode. Ordering control. Replaced valve with truck stock to resolve initial customer concerns.; ordrng 1 W11399437 (PUMP) and 1 W11417466 (CONTROL)"
Near Cibolo, TX 78108
S. L.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW8040DW0 Found left side of lid cracked at hinge pin unable to correct this without replacing lid assembly quoted for parts labor service fee and tax. Collected service fee remaining balance. Rescheduling 1/23/20 4-6 please.; ordrng 1 W11101059 (lid)
Near , TX 78624
Sherman
Job Details: 01/21/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Upon arrival checked for any error codes. None given or stored. Heated oven up to 350 400 425 450 and 550. Could not duplicate sound. Advised customer if happens again to call back. Customer is not happy about not being able to duplicate sound.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/21/2020
COOKTOP GAS JENN-AIR JGC3530GS01 "While speaking with the builder rep, it was discovered that the home owner tried to start the gas utility before it was transferred from the builder. CPS put a block on the gas and there was residual natural gas in the line but no pressure as was originally determined. Natural gas pressure has been restored and the cook top is now operating as designed. Fully operational. Job complete."