Near San Antonio, TX 78203
Jesus C.
Job Details: 03/11/2020
DRYER MAYTAG MEDB765FW0 Tested dryer. Noise during tumble. Found roller on back was making noise. Shaft for roller has burs on it. Filed down burs. Reinstalled rollers. Tested dryer. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78260
Devon F.
Job Details: 03/11/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Customer complaint was unit would not make ice tech noticed during operation the water valve is pumping water way too slow and I ran it for an hour barely got frost pattern and no harvest. ran diagnostics got error code for the bin thermistor faulty called tech line they suggested it was a sealed system problem 7727347575 also spoke with Doug he told me to order evap just in case.; ordrng 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10511923 (thermistor) and 1 WPW10605286 (compressor)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/11/2020
REFRIGERATOR KITCHEN AID JFC2290VEM8 Defrosted freezer. Cleared obstruction from the drain. Issue resolved.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/11/2020
WASHER WHIRLPOOL WFW9200SQA11 Customer stated that the issue with the door is locked. Diagnostics revealed errors F22 F20. Checked the water inlet for obstructions and kinks. Unlocked door using manual release inside compartment. Unit testing good now with no further issues at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW8040DW4 "Unit had f8e1 long fill error, f3e2 inlet temp fault. Found issue to be faulty water valve caused by build up from softener. Explain to customer the cause of the issue and advised to have plumber check softener. Replaced valve to resolve the issue. Unit testing good now no further issues at this point. Yes to survey and leave behind."
Near , TX 78253
Justin
Job Details: 03/11/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Found screen blacked out, need to order control board for unit as well. Was able to perform a factory rest but didn’t help much. ; ordrng 1 W11261165 (cntrl-elec)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/11/2020
WASHER AMANA NTW4516FW3 Customer stated that the issue is the unit is not completing cycles. Will fill but not run. No error codes in diagnostics. Unit will not begin automatic test cycle. Ordering control to resolve issue. ; ordrng 1 W11170317 (cntrl-elec)
Near San Antonio, TX 78266
S. L.
Job Details: 03/11/2020
DRYER WHIRLPOOL WED6600VU0 Found squeaky idler pulley repair kit from van pulley does not match. Needs pulley and bracket customer declined repair quoted tax service fee labor and part collected service fee good for 90 days.; rqstng P&A on 1 8547174V (pulley-idr)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Last trip found faulty EVAP motor & harness. Replaced EVAP motor and harness after defrosting unit to resolve the issue. Collected P&L plus tax.
Near San Antonio, TX 78245
Justin
Job Details: 03/11/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS "Found unit not making noise, reset settings by doing a factory reset. Got the unit to start making noise now. Went over touch screen sensitivities with customer and to ensure they didn’t have wet hands while selecting options."
Near Boerne, TX 78006
Douglas H.
Job Details: 03/11/2020
RANGE WHIRLPOOL WEE510S0FS1 Complaint of not coming on. Upon arrival found unit was in sabbath mode. Disengaged sabbath mode and educated customer on how to remove from sabbath. Also let customer know that isn’t covered under warranty. Collected Sc
Near Boerne, TX 78006
Douglas H.
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW5000DW1 Unit making loud grinding noise and leaking. Found issue to be faulty gearcase also found f7e5 shifter fault. Replaced gearcase and shifter to resolve the issue. Unit performing as designed now. Also educated customer on proper cleaning of unit. No further issues at this point. Yes to survey and leave behind. ; used 1 W10913953 (ACTUATOR) from stock
Near San Antonio, TX 78256
Colton B.
Job Details: 03/11/2020
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Issue was ice maker making too much ice. Resistance on bin thermistor did not read correctly. Replaced bin thermistor to resolve issue. Collected for SC and part. Customer not happy with previous repairs, so I didn’t charge labor to make customer happy."
Near San Antonio, TX 78230
Colton B.
Job Details: 03/11/2020
ICEMAKER (STANDA SCOTSMAN CU50GA-1A "Customer issue in no ice production. Replaced spray pump, unit now works as intended. Unit tested good. Made sure that gravity drain was correctly installed. Collected labor since customer bought part on their own."
Near San Antonio, TX 78232
Jim G.
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced sump and motor assembly. Unit tested properly thereafter. Collected parts & labor.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/11/2020
OVEN ELECTRIC (D KITCHENAID KOSC504ESS01 "Customer complaint is that the trim and vent have broken off. Also screws for trim are missing. Ordering trim, vent, and screws.; ordrng 1 W10144984 (trim) and 1 W11193481 (vent-oven) and 2 WP4449743 (screw)s and 1 WPW10144983 (trim)"
Near Schertz, TX 78108
S. L.
Job Details: 03/11/2020
WASHER MAYTAG MVWB835DW4 Removed top tub ring broke washplate replaced gearcase reassembled with new washplate calibrated tested no errors all operations normal. No leaks unit working as designed.
Near San Antonio, TX 78218
Steven G.
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL JDB3610AWX "Checked dishwasher found unit working normal found crack and button exposed, checked on new control panel 99002473 part is NLA advised customer to put clear tape over buttons and expect to get another year to two out of product"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/11/2020
OVEN GAS WHIRLPOOL WFG320M0BS3 Issue stated: oven door had shattered and showed damage on right side panel. Ordering door part and side panel.; ordrng 1 W10816993 (panel-side) and 1 W11104748 (gasket-wnd) and 1 W11176456 (glass-door) and 1 W11209792 (trim-door) and 1 W11209792 (trim-door RIGHT)
Near San Antonio, TX 78242
Richard G.
Job Details: 03/11/2020
WASHER MAYTAG MVWC465HW2 Replaced washplate and gearcase. Tested to complete. Unit is good to go.
Near Corpus Christi, TX 78410
John L.
Job Details: 03/11/2020
REFRIGERATOR JENN-AIR JFC2089BEP00 "Installed component, while installing found that bracket was broken and could cause issues down the line. Will need to replace to resolve this issue. Customer will pay in full when job is complete.; ordrng 1 W10284692 (bracket) and 1 W10284693 (bracket)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/11/2020
REFRIGERATOR AMANA TRI21VE Swapped thermostat with new part to resolve cooling issues. Unit testing good now. Collected parts and labor.
Near Corpus Christi, TX 78412
Adam
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV00 "Inspection of unit shows large crack in the bottom of ice container crack is forming because water leaking from icemaker pooling in bottom of ice container freezing and then when the customer goes to dispense ice auger is breaking container. Replace icemaker and ice container to resolve issue; ordrng 1 W10300022 (icemaker) and 1 W10508644 (harns-wire) and 1 W10558424 (ice container,comp)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Swapped out frozen and broken fill tube to ice,Aled to resolve dispenser and ice issues. Unit testing good now with no further issues at this time."
Near Rockport, TX 78382
John L.
Job Details: 03/11/2020
RANGE JENN-AIR JDRP436WP03 "Inspected unit, issue with sensor and thermostats. Replace sensors to resolve these issues.; ordrng 2 4449751 (thermostat,hi limit)s and 2 W10131825 (sensor)s"
Near Port Aransas, TX 78373
Adam
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Despite repeated phone calls to customer was unable to contact no voicemail option call would just fall off then hang up. Arrived at property Head maintenance man stayed with me to diagnose units and give me access. Icemaker continues to drip into ice tray freezing into one large block. Replaced water valve and icemaker to resolve issue; ordrng 1 W10420083 (valve) and 1 W10793298 (icemaker)
Near Converse, TX 78109
Steven G.
Job Details: 03/11/2020
WASHER MAYTAG MVWB835DW1 "Checked washer ran diagnostics found no fault codes ran cycle found unit washing and spinning properly, went over loading instructions with customer washer is working normal and no abnormal sounds, washer is ok."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/11/2020
WASHER AMANA NTW4516FW3 Called customer. Says to cancel appointment. Unit is operational.
Near Portland, TX 78374
John L.
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW8040DW4 "Ran diagnostics on unit, F8E1 long fill, F3E2 water temperature. Ran test on valves, cold and hot valves do not function. Valves do get power but do not dispense. Replace to resolve.; ordrng 1 W10758829 (valve)"
Near San Antonio, TX 78247
Devon F.
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer complaint was unit would not drain disconnected hose found nothing put hose back on disposal unit is draining unit is operating as designed.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/11/2020
DRYER MAYTAG MEDB855DC4 "Issue stated by customer: dryer making whining knocking noise. Pulled dryer apart completely and found article of clothing in blower wheel. Removed. Unit tests good. No error codes, no extra noises. Informed customer of survey."
Near Corpus Christi, TX 78410
John L.
Job Details: 03/11/2020
WASHER MAYTAG WTW7500GC0 "Inspected unit, unit had no codes. Ran test on valves. All valves on unit working. Unit doesn’t fill to proper levels, possible issue with control. Also unit as bearing issue within gearcase, will need to replace to resolve.; ordrng 1 W10868473 (gearcase) and 1 W11040850 (cntrl-elec)"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/11/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Swapped out console to resolve function issues. Unit testing good now. Checked diagnostics for correct software. Yes to survey.
Near Victoria, TX 77901
Michael
Job Details: 03/11/2020
WASHER AMANA NTW4516FW3 "The gearcase is leaking oil, ordered parts and rescheduled customer ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11255272 (gearcase) and 1 WPW10427633 (pulley shield)"
Near San Antonio, TX 78247
Devon F.
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint was unit leaking unit not stop making ice and ice would clump together replaced ice maker and seal to resolve issue unit operating as designed.
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/11/2020
WASHER MAYTAG MVWC565FW2 "Customer has two complaints. Washer is not level, and noise during agitate. Advised customer leveling does not fall under warranty. Called CXC to document. Sr 7727335395. Found noise issue coming from agitator. Agitator was loose. Tightened agitator down. Noise issue is gone. No further issues during testing. Unit is working properly. Tested to complete."
Near Victoria, TX 77901
Michael
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL n/a "Called and spoke with customer, said her fiancé had rescheduled it for Friday. Didn’t see it rescheduled, scheduled for Friday per customer ; schdld next appmnt for 3/13 FRI !"
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 03/11/2020
WASHER AMANA NTW4516FW3 Checked washer found drain hose not installed correctly reinstalled drain hose ran washer found no error codes no issues draining spinning or filling. Job complete.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/11/2020
WASHER WHIRLPOOL WFW75HEFW0 Checked washer found debris in dispenser housing removed debris ran washer no issues filling spinning or draining. No error codes found during testing or operation. Job complete.
Near Schertz, TX 78154
S. L.
Job Details: 03/11/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Dispatch was wrong this is for wall oven. Found unit not heating. Removed unit found thermostat on back open, replaced with truck stock thermostat tested unit all operations normal.Advised of survey and paper.; used 1 WP4449751 (THRMST-FIX) from stock"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/11/2020
WASHER MAYTAG MVWC565FW1 Tested washer . F5E2 error code. Door latch not locking. Replaced latch. Lid is locking. Ran wash cycle. Door locking. No further issues. Tested to complete. ; used 1 W11307244 (LATCH) from stock
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/11/2020
RANGE WHIRLPOOL WFG520S0FS0 Installed new knob. Collected payment. Job complete
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/11/2020
DRYER MAYTAG MEDC465HW0 Complaint is dryer is making noise. Tested unit. Found noise coming from blower wheel. Wheel is loose and vibrating excessively. Tightened blower wheel. Tested dryer again. Noise is gone. No further issues. Tested to complete.
Near Corpus Christi, TX 78411
Adam
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Install components tested unit issue resolved
Near Corpus Christi, TX 78404
Adam
Job Details: 03/11/2020
WASHER MAYTAG MVWB865GW0 Cell component calibrated unit ran verification cycle issue is resolved. I did advise customer that drain hose for units was too low to the ground and he would have to shorten hose or raise off the ground.
Near Corpus Christi, TX 78412
Adam
Job Details: 03/11/2020
RANGE AMANA ACR4303MFB3 Install components tested unit issue resolved.
Near Orange Grove, TX 78372
John L.
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Installed all components, issue has been resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 03/11/2020
WASHER MAYTAG UNCONFIRMED Customer was well aware that unit was out of warranty even though she stated on the phone she was told product was under Manufacturing warranty arrived at location serial number starts with 821 which would clearly put the units well out of the one-year Manufacturing warranty. Product out of warranty customer declined any further service
Near Corpus Christi, TX 78417
Adam
Job Details: 03/11/2020
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows bad voltage coming into unit. Advise customer to contact professional electrician to resolve issue.
Near Rockport, TX 78382
John L.
Job Details: 03/11/2020
RANGE WHIRLPOOL ACR4303MFW3 "Installed component, issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/11/2020
DRYER WHIRLPOOL WED7500GC0 "Replaced all components to door, issue has been resolved"
Near Robstown, TX 78380
Adam
Job Details: 03/11/2020
REFRIGERATOR MAYTAG MBF2258FEZ03 Inspection of unit shows everything in good working order. All service tests performed from control respond as should all normal. Customers complaint of clicking noise. Customer states clicking was constant in first days of purchase and slowly started to decline. Customer also stated clicking was happening this morning on date of appointments but during my 30+ minutes of diagnosing units no abnormal noises or clicking was heard. I did explain to customer sometimes the start device for the compressor would make a click. I asked customer if The unit ever stop cooling at any point customer states refrigerator has always kept temperature as it should. Voltage reading from compressor and start device are in good range no issue. I informed customer that unit is in good working condition and no issues were found. Customer states that just because I said that doesn’t mean she knows that her fridge is working correctly. Customer is obviously dissatisfied with m
Near Victoria, TX 77901
Michael
Job Details: 03/11/2020
WASHER AMANA NTW4516FW3 "F5E3 error code, lid lock fault, cleared error code and tried to calibrate, it gave error code F7E5 shifter fault, cleared error code. Put into manual test and tested the agitation and spin cycle, both are working normal, may have been in a bind. I went back into calibration and was able to calibrate with no issues, performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/11/2020
WASHER AMANA NTW4516FW3 "Found control board being knocked out by the actuator. Replaced both the actuator and the control board. W10913953 actuator.W11170317 control ; used 1 W10913953 (ACTUATOR) from stock, pckd up 1 W11170317 (cntrl-elec)"
Near Conway, AR 72034
Doug M.
Job Details: 03/11/2020
WASHER MAYTAG MVWB865GW0 "Inspected unit found gait or cap will not stay in place while spinning,diagnosed to need aviator and cap; ordrng 1 W11111466 (cap) and 1 W11161960 (agitator)"
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/11/2020
COOKTOP WHIRLPOOL WCE55US0HB01 Replaced right front burner switch and right front burner element. All checks ok.
Near Vinton, VA 24179
Chris S.
Job Details: 03/11/2020
DRYER ROPER RED4516FW0 I checked for a heat and found the dryer to be heating as expected. I checked wire harness connections and secured the wire harness with a wire tie. All operations check ok. ; used 1 WP8567668 (WIRE TIE) from stock
Near Malvern, AR 72104
Doug M.
Job Details: 03/11/2020
DRYER WHIRLPOOL WED7500GW0 "Replaced listed parts due to door being bent causing door closure issues,tested unit operation checks ok"
Near San Antonio, TX 78218
Douglas H.
Job Details: 03/10/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Unit making loud noise and not cooling. Found issue to be faulty/ceased compressor. Checked pressure high side pressure around 145 psi and low side in slight vacuum. Checked for leaks found no leaks at all. Ordering compressor to resolve the issue. ; ordrng 1 W11092625 (compressor)
Near San Antonio, TX 78239
S. L.
Job Details: 03/10/2020
DRYER WHIRLPOOL WED5000DW2 "Installed new door seal with adhesive had to,stretch seal over door and doing so got adhesive on inner door and it cured immediately unable to remove adhesive without damaging door. Reordering new seal inner door and clear adhesive.; ordrng 1 W10841140 (adhesive) and 1 W10906683 (seal-door) and 1 WP3389441 (catch) and 1 WP695737 (door)"
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Checked refrigerator found drain pan broken, ordered; ordrng 1 W10633582 (tray-evap)"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/10/2020
DRYER LG DLEX8000V User interface is the issue. Ordering user interface to resolve.; saved tckt
Near Mico, TX 78056
Justin
Job Details: 03/10/2020
COOKTOP ELECTRIC WHIRLPOOL JED8430ADB "Found front right element staying one temperature, need to order infinite switch. Need fan switch, need element and infinite switch for front left burner. Collected 113.66 for service call. ; ordrng 1 12002125 (switch-inf) and 1 W10823703 (elmnt-surf) and 1 W10823704 (elmnt-surf) and 1 W11088181 (switch-inf) and 1 WP74009254 (switch- fa)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer is unavailable today, is requesting an appointment tomorrow. Says it was supposed to have been rescheduled.; schdld next appmnt for 3/10 TUE !"
Near San Antonio, TX 78217
Jim G.
Job Details: 03/10/2020
REFRIGERATOR MAYTAG MSS26C6MFW01 The dampener was left dismantled presumably by the home warranty technician. Verified proper function of the dampener in service modes. Issue resolved. Collected service fee.
Near San Antonio, TX 78230
L
Job Details: 03/10/2020
DRYER MAYTAG MEDB765FW0 Issue unit not heating up. Found bad thermal fuse. Replace from truck stock. Unit now heating. No other issues. Job complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 Last tech found unit needed pressure regulator valve. Replaced all parts ordered. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/10/2020
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Last trip found faulty spring, dispenser pad, and switch. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Customer complaint is that the refrigerator section is working fine, the freezer section is freezing but not enough. Ordering thermistor and control box.; ordrng 1 W10869714 (contrl-box) and 1 WPW10383615 (thermistor)"
Near San Antonio, TX 78219
S. L.
Job Details: 03/10/2020
WASHER MAYTAG MVWB835DW4 Removed basket replaced gear case and then inlet valves advised customer about leak at shutoff valves in wall and took picture also advised to change out hoses ran calibration tested no leaks at unit all operations normal.
Near San Antonio, TX 78209
Jesus C.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Tested refrigerator. Noise from fresh food evap fan. Fresh food evap has frost buildup. All thermistors are good. Will need to replace evap harness and control. ; ordrng 1 W10797301 (cntrl-elec) and 1 W11098695 (fan-scroll)
Near San Antonio, TX 78263
S. L.
Job Details: 03/10/2020
DISHWASHER JENN-AIR JDB9200CWP2 Removed rack replaced adjusters tested all operations normal.; used 1 WPW10546503 (ADJUSTER) from stock
Near San Antonio, TX 78217
Devon F.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer complaint was unit not seal correctly replaced seal to resolve issue unit operating as designed.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/10/2020
RANGE WHIRLPOOL WFE505W0HZ1 Last trip found faulty control due to buttons not functioning properly. Replaced control to resolve the issue. No further issues at this point.
Near Converse, TX 78109
S. L.
Job Details: 03/10/2020
REFRIGERATOR AMANA ASI2575GRS01 Found failed ice door causing ice to clump together and not dispense rescheduling for 3/18 first call.; ordrng 1 W11322483 (ICE DOOR) and 1 W11397167 (RETAINER )
Near San Antonio, TX 78247
Devon F.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 Customer complaint was unit would freeze fridge compartment replaced air baffle and thermistor to resolve issue unit is operating as designed.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Complaint of breaker tripping. Checked amp draw, max amp draw was 4.3 amps while heater was functioning. Compressor max amp draw around 1 amp. Unit not causing breaker to trip. Issue appears to be a weak breaker. Recommended to customer to contact an electrician to check/replace breaker. No further issues at this point. Yes to survey and leave behind."
Near Windcrest, TX 78218
Steven G.
Job Details: 03/10/2020
WASHER WHIRLPOOL CHW9150GW0 Checked washer found selection touchpad not working ordered; ordrng 1 W10135255 (switch) and 1 W10921620 (USER INTERFACE )
Near San Antonio, TX 78239
Steven G.
Job Details: 03/10/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Checked dishwasher found unit not washing, will fill and drain but nothing else found bad motor assembly, replaced sump and motor checked operation unit working normal now"
Near Bandera, TX 78003
Justin
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Was able to move fridge in and out finally with no issues. Andrea is assisting from techline to document sticky substance leak that is causing the issue. Unit will need to go up for review, file number 7727331146."
Near Lakehills, TX 78063
Justin
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer did not see issue come back over the past week, used it everyday the past week and didn’t experience any issues. Customer will continue to monitor dishwasher no will call if issue comes back. Order W11305308 if customer calls back."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Replaced drive motor and actuator. Unit is still having issues with the motor. Ordering lower harness, capacitor, and washer harness.; ordrng 1 W11028053 (harns-wire) and 1 W11158830 (capacitor) and 1 W11417071 (LOWER HARNESS)"
Near Bandera, TX 78003
Justin
Job Details: 03/10/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 "Found unit to have bad display board, replaced and tested to complete."
Near San Antonio, TX 78216
Jim G.
Job Details: 03/10/2020
MICROWAVE OVEN AMANA AMV2307PFS3 Determined issue was due to faulty magnetron and an F1E4 error indicated a faulty microcontroller. Will return to repair. ; ordrng 1 W10754299 (magnetron) and 1 W10849846 (cntrl-elec)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/10/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit would not heat correctly replaced control board to resolve issue issue is operating as designed.
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/10/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "All burners have high yellow flames. Unit has natural gas to unit. Conversion kit not needed. Finding issue to be faulty regulator. Per whirlpools procedure ordering gas line along with regulator to resolve. Gas line is showing as out of stock, didn’t reschedule due to that. ; ordrng 1 30-3131-48 (connector) and 1 W11087445 (regulator)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/10/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Customer stated the issue is the unit is constantly running. Found problem to be faulty condenser fan motor. Ordering parts to resolve issue.; ordrng 1 W11123104 (motor-cond)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control panel and ACU. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78258
Devon F.
Job Details: 03/10/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display was black replaced UI panel to resolve issue unit operating as designed.
Near Schertz, TX 78154
Steven G.
Job Details: 03/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS03 Checked oven found inner glass shattered ordered 120.00 for glass; ordrng 1 W10347596 (door glass)
Near Olmos Park, TX 78212
Steven G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL KSSS48QMX01 "Checked refrigerator checked all components everything checks ok, only found burnt light bulb replaced bulb for customer, everything checks ok, please send receipt to customer they do not have an Email"
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW5500XW1 Tested washer. Will not spin or agitate. Found belt has came off pulley. Reinstalled belt. Ran washer. All test pass. No further issues. Tested to complete.
Near San Antonio, TX 78023
Christian G.
Job Details: 03/10/2020
RANGE JENN-AIR KDRS483VSS04 Issue stated by builder: latch motor stuck engaged causing door to lock and damaged coating on door. Please review pics. Ordering parts.; ordrng 1 W11029221 (latch-door) and 1 WP9759413 (liner-door)
Near San Antonio, TX 78259
Devon F.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint was unit would not light up checked module in left and right wall found module disconnected on right bottom side called tech line they asked me to send pix unit is unrepairable 7727334996 instructed customer to call whirlpool customer service. unit is operating as designed.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
RANGE WHIRLPOOL WFE535S0JZ "Damage to unit is more extensive than originally stated and seen. Unit had been damaged on the left side, including the inner door, trim, side panel,and retainer. Parts exceed initial authorization. Glass door and nameplate installed.; rqstng P&A on 1 W10761018 (trim-door) and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 1 WPW10162245 (panel-side)"
Near San Antonio, TX 78258
Steven G.
Job Details: 03/10/2020
WASHER MAYTAG MVWC565FW1 "Checked washer found hot water valve not working put unit into diagnostics motor was running without starting anything, ordered valve, control and actuator ; ordrng 1 W10815026 (ACTUATOR ) and 1 W10869800 (WATER VALVE ) and 1 W11101488 (CONTROL )"
Near San Antonio, TX 78229
L
Job Details: 03/10/2020
DRYER WHIRLPOOL WET4024HW0 Issue unit making noise. Ran unit and found duplicate noise. Dryer is running as design. No other issues job complete
Near Schertz, TX 78154
S. L.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced valve ran test no leaks all operations normal. Advised of survey.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/10/2020
WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW5000DW Installed new hose. No further issues. Tested to complete.