Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer not working, door switch broken. Replaced door switch. Unit test good. Informed customer of survey.; used 1 WP3406107 (SWITCH DOOR) from stock"
Near San Antonio, TX 78258
Devon F.
Job Details: 12/02/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint was unit would get error code F8E0 for low speed fan tested voltage at the bored got proper 120vac checked at the motor got 120 vac blower works on high but not low speed ordering new blower to resolve issue.; ordrng 1 W11248652 (blower)
Near San Antonio, TX 78232
Devon F.
Job Details: 12/02/2019
WASHER MAYTAG MHW5630HC0 Customer complaint was unit would get error code F8E1 checked for proper resistance at valve test passed then tested voltage at j8 connector test failed ordering new ACU to resolve issue.; ordrng 1 W11322901 (cntrl-elec)
Near Boerne, TX 78015
Colton B.
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Issue was water leaking out of the front of the ice maker. Called Techline and spoke to Rick who stated that the issue sounds like a valve that is mechanically stuck open. Ordering a new dual valve to resolve. Unit is cooling well. Gate code is #3339.; ordrng 1 WPW10341329 (water valve assy)
Near San Antonio, TX 78232
Jim G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced door. Issue resolved.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dw is not drying dishes. Checked rinseaid dispenser, it was full but the rinseaid setting was low. Increased setting to highest setting. Ran unit through diagnostics. Unit is heating well. Left customer a handout about how to assist the drying process. Tested to complete. Unit is good to go."
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/02/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Installed pump and harness. This fixed the sensor issue, but could not get water to flow into the ice maker. Checked water supply, good. Checked voltage to valve, getting 120 VAC, Valve needs to be replaced. I ordered part.; ordrng 1 W10646596 (valve)"
Near Center Point, TX 78010
Sherman
Job Details: 12/02/2019
COOKTOP GAS JENN-AIR JGD3536WS01 Changed burner assembly. Checked unit over good. No further issues at this time.
Near San Antonio, TX 78247
Devon F.
Job Details: 12/02/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer complaint was unit has a weak spot on front washer can’t be repaired because nothing is broken called tech line file number 7726499151 they said unit is operating as designed.
Near San Antonio, TX 78260
Devon F.
Job Details: 12/02/2019
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Customer complaint was unit would not bake in the middle of baking he would get an error code. Replaced com troll board to resolve issue issue is operating as designed. Collected 408.71 parts and labor.
Near Bulverde, TX 78163
Jim G.
Job Details: 12/02/2019
DISHWASHER AMANA ADB1400AGS1 Replaced dispenser. Issue resolved. Advised user to add rinse aid.
Near San Antonio, TX 78231
Tommy B.
Job Details: 12/02/2019
REFRIGERATOR [UIS # 40092] n/a Called cxc to verify authorization. It is Costco 2nd year. Customer stated that the unit is stuck on crushed ice. Found issue to be faulty solenoid. ; ordrng 1 WP2152713 (solenoid)
Near Kerrville, TX 78028
Sherman
Job Details: 12/02/2019
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Talk to customer. Let them know parts would be in next week and I could come Friday. Customer said ok. ; schdld next appmnt for 12/6 FRI !
Near San Antonio, TX 78254
Richard G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Replaced drain pump, and pump and motor assembly. Tested to complete. No leaks. Unit is good to go."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 12/02/2019
DISHWASHER KITCHENAID KDTE334GPS0 Issue was a leaking dishwasher. Last time out I took door off and reinstalled. This seemed to fix problem. Replaced upper spray arm just in case. Unit tested good.
Near San Antonio, TX 78258
Tommy B.
Job Details: 12/02/2019
REFRIGERATOR JENN-AIR JFI2089WES8 Call tech line and diagnosed a faulty control. The user interface is semi operational with the screen going blank. Ordering control to resolve issue ; ordrng 1 WPW10312695 (electronic control)
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived at customer location. Customer did not know what unit in apartment complex needed work. Customer stated they will reschedule when needed.
Near Castroville, TX 78009
Justin
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRMF706ESS Heard the three way valve engaging multiple times after being plugged back in. Replaced supply control board but will need to order main control supply board again. ; rqstng P&A on 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Near Schertz, TX 78108
Steven G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Checked dishwasher found unit not draining the water, found bad drain pump replaced pump checked operation unit working normal now ; used 1 WPW10348269 (PUMP DRAIN) from stock"
Near San Antonio, TX 78216
Devon F.
Job Details: 12/02/2019
WASHER MAYTAG MVWB835DW0 Customer complaint was unit would come on by itself replaced control bleary to resolve issue unit operating as designed. Collected 389.04 for parts and labor.
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue was a frozen over Evap. Defrosted unit and replaced Evap wire harness, control and UI. Unit tested good."
Near San Antonio, TX 78254
Richard G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Appointment was rescheduled with customer but not taken off today’s schedule.; saved tckt
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2019
WASHER WHIRLPOOL WFW75HEFW0 "Issue is a noisy washer durning spin. Finding issue to be bad bearings. Ordering tub, rotor and stator to resolve issue. Tub is out of stock PSP.; ordrng 1 W10870751 (stator) and 1 W10901030 (tub-outer) and 1 W11253212 (screw) and 1 WPW10544980 (rotor)"
Near , TX 78253
Justin
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced both doors and place nameplate on unit. Unit is good to go.
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KSSS48FTX00 Issue was that the control board was dropping power. Replaced control with repair kit. Unit tested good. Collected parts and labor.
Near Helotes, TX 78023
Christian G.
Job Details: 12/02/2019
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Issue stated by customer: ice maker heating up too much melting ice. Thermistor ordered by DH. Replaced thermistor. Unit test good. Informed customer of survey.
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 12/02/2019
OVEN ELECTRIC (D KITCHENAID KODE300ESS02 Customer stated that the unit began flashing error codes. Provided pictures to document the errors F1E0 F2E1. Found issue to be faulty console. ; ordrng 1 W11087457 (console)
Near Cibolo, TX 78108
Steven G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher found lots of suds found unit not draining found plug in garbage disposal, removed plug checked operation unit is working normal now"
Near San Antonio, TX 78260
Jim G.
Job Details: 12/02/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HSO1 As per techline recommendation advised customer to link to WiFi to download update for oven.
Near Converse, TX 78109
Steven G.
Job Details: 12/02/2019
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Checked refrigerator found unit low on freon, added dye drier and charged unit will be back in two weeks to check for leak ; schdld next appmnt for 12/11 WED !"
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2019
VENTHOODS WHIRLPOOL UXT5536AAS3 Issue is a noisy vent hood. Customer showed video of the venthood fan operating loudly. Ordering a vent hood fan motor to resolve issue.; ordrng 1 WPW10291577 (motor-fan)
Near San Antonio, TX 78260
Jim G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Customer tried to cancel appt.
Near San Antonio, TX 78256
Tommy B.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Part arrived damaged out of box. Ordering new shield.; ordrng 1 WPW10194474 (shield)
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Issue stated by customer: ice bin frosting up and making ice a solid piece. Replaced stepper door and gasket. Touch display not responding on one button. Ordering door control to resolve issue.; ordrng 1 W11130216 (cntrl-elec)
Near San Antonio, TX 78251
Richard G.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer complaint is that the refrigerator will stop cooling intermittently. When it stops cooling there is a loud buzzing sound coming from behind the refrigerator. Entered diagnostics. Unit will not test fc or rc thermistors. Display is blank during these tests and will not advance. Determined a bad display/control compressor also does not kick on at times and needs to be unplugged and plugged back in to get it going. Quoting customer on possible costs of electronic controls and compressor.
Near Helotes, TX 78023
Tommy B.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Swapped out pump and motor along with water inlet with no resolution for water problem. Found it should be control not sending enough voltage to the water inlet valve. Ordering control to resolve issue. ; ordrng 1 W10854231 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WEG745H0FS0 "Customer states that the oven worked the first few times after replacing the igniter. After that it was hit or miss. Check igniter. Working as it should. Oven burner looks like it has caught fire and holes are stopped up, also burned down to the regulator. Need to order oven burner and regulator. There is no sign of grease or anything that could have spilled and caught fire. Nothing showing that the customer could have caused the issue.; ordrng 1 W10764654 (burnr-oven) and 1 W10861656 (regulator)"
Near Cibolo, TX 78108
Steven G.
Job Details: 12/02/2019
RANGE KITCHENAID KSEB900ESS0 "Checked range found burners working properly at this time, checked oven found temp is normal could not find any problems, customer is upset about oven cavity being discolored after bake element shorted and blew thru cover, oven liner is not a serviceable part."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WEE510S0FB2 Replaced control and cooktop. Tested to complete. Unit is good to go.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW5000DW1 "Replaced gear case wash plate and screw due to oil coming from gear case in the process of changing components found , basket worn down. Not allowing to spin properly.; rqstng P&A on 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket)"
Near Converse, TX 78109
Steven G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WFE540H0AS1 "Checked range found burnt out bake element, element shorted and took out control board needs both, customer will ether buy new range or fix themselves or may call us if so order W10348707 378.51 and W10289097 70.00 plus 50 dollars labor"
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/02/2019
WASHER WHIRLPOOL WFW5620HW0 Found unit un level. Leveled unit. No further issues at this time.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/02/2019
WASHER MAYTAG MVWB765FW "Issue is a clicking noise when in agitation. Finding noise coming from motor stator assembly. Ordering parts and returning. This issue is the same as the 11/6 visit. Since that was under warranty, this should be covered. Letting AE know to confirm. Gate code 2473.; ordrng 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 WPW10238319 (screw)"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Issue stated by customer: washer leaking from front of door. Could not get washer to power on or go into diagnostic mode. Voltage tests good. Ordering parts.; ordrng 1 W10849486 (console) and 1 W10906428 (cntrl-elec)
Near Helotes, TX 78023
Tommy B.
Job Details: 12/02/2019
WASHER MAYTAG MHW5630HW0 "Called techline spoke to Leon. Stated that unit is working normally and that the pedestal along with type of tile will created the issue. Eco,mended getting pads to restrict movement. SR7726505240"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated: dishwasher would not power on. Voltage tests good. Could not turn on or put dishwasher into diagnostics. Found control not getting any voltage from wiring. Ordering wiring harness.; ordrng 1 W10832780 (harns-wire)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/02/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Needed to reschedule due to need for tool to remove doors properly to access terminals for harness. ; schdld next appmnt for 12/3 TUE !
Near San Antonio, TX 78260
Jim G.
Job Details: 12/02/2019
WASHER MAYTAG MVWB835DW4 I could not duplicate the issue but the customer described why may have been an over load or possibly an intermittent gearcase issue. However at the moment after testing the unit rigorously it appears
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/02/2019
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics and received E5 F0 error code off balance load in machine. There is a squeaking on the machine. On initial Home Depot installation, the installer forgot to remove the shipping plugs. Home Depot came back out to balance the machine. I checked the leveling of the machine and it is balanced. The floor is even, balance, on a first floor concrete foundation, 12 inch tiles. Called Tech-Line and spoke with Kathy. There really was not much she could tell me except to identify where the squeak was coming from. My initial instinct was from the right panel. I called SG he pretty much told me the same thing but did suggest I check the springs. I took off the rear and top panel to make my best estimate. I believe it is coming from a combination of the right panel and the base on top of the pedestal. I decided we will need to change out the left and right panel, the base and the pedestal. I called Whirlpool Tech-Line again and fortunately got Robert (he
Near Boerne, TX 78006
L
Job Details: 12/02/2019
RANGE WHIRLPOOL WFG114SWB1 Concern was unit kept showing a F1 code. Check control board. Check continuity. Check sensor. Every check right. Clear error code. Ran unit to bake at 400 for 10 minutes every check right. Job complete. Service fee collected.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
DISHWASHER AMANA ADB1400AGS1 "Issue stated by builder: washer has no power cord, has damaged hinges. Re attached hinges and springs for proper operation. Installed kick plate and replaced inner door. Found plug underneath washer. Unit test good."
Near , TX 78109
Steven G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WFG525S0HS1 Checked range found left front burner not lighting is sparking but will not light ordered head and caps; ordrng 1 W10515455 (burnr-head) and 1 W10850506 (cap-burner)
Near Bandera, TX 78003
Justin
Job Details: 12/02/2019
WASHER WHIRLPOOL WFW95HEDW0 "F3E1, F6E3 seen in system faults. Pressure sensor is showing bad, ran unit through diagnostics all test passed and didn’t pop up codes again. Running unit through diagnostics one more time. Need to order control and ui panel. Using CRP for parts. Quoted for 200 on labor. ; ordrng 1 W10580186 (harns-wire) and 1 W10814583 (panel-cntl) and 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/02/2019
DRYER MAYTAG MEDB200VQ1 Confirmed error. L2 error appears unit. Ordered parts. ; ordrng 1 280148 (cutoff-tml) and 1 WP3390719 (fuse-thrml) and 1 WP8544771 (element)
Near San Antonio, TX 78260
Jim G.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW7000DW4 Customer indicated that the loads will sometimes knock around. Verified proper function but might be a leveling issue. Explained a possibility that it could be due to a faulty spin basket or gearcase. if issue continues to happen when washing normal size loads.
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/02/2019
RANGE WHIRLPOOL GR563LXSB1 Replaced control board. Fully operational. Job complete.
Near , TX 78063
Justin
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WSF26C3EXW "Need to order control and ice maker, not getting 120 to ice maker. ; ordrng 1 W11088499 (cntrl-elec) and 1 WPW10251076 (icemaker)"
Near Castroville, TX 78009
Justin
Job Details: 12/02/2019
DRYER WHIRLPOOL WED6620HC0 "Ran unit through diagnostics, all test are working. Went over how the sensor works. Recommended using timed dry if not using same kind of clothing. Unit is good to go. Went over survey with customer and leave behind."
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/02/2019
DISHWASHER JENNAIR JDTSS244GL0 Checked dishwasher found control not responding when buttons pressed ordering new control and drain pump for the no drain issue; ordrng 1 W10531320 (pump-drain) and 1 W11251295 (cntrl-elec)
Near San Antonio, TX 78228
L
Job Details: 12/02/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Ordering water valve ; ordrng 1 W11095287 (valve)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/02/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Display is showing black lines across. Customer does not want a repair, she wants a new oven. Customer contacted Whirlpool while I was in home asking to speak with the TCT special group. Unavailable due to hours. Oven in this home is Model WOS72EC0HS01, serial number D90309044. Notes for this job are for a different oven in a different home, per builder. Customer says Whirlpool has told her her oven has been serviced multiple times. She is working with the builder to get a new oven. If unsuccessful, we need to order a control and control panel for return visit.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"
Near Converse, TX 78109
Steven G.
Job Details: 12/02/2019
DRYER AMANA NED4655EW1 "Checked dryer found unit working properly, customer has a vent problem lint is on inner door and wrong side of lint screen. Customer to get vent pipe cleaned out."
Near Cibolo, TX 78108
Shawn W.
Job Details: 12/02/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Ran diagnostics received error code F8 E0 upper cool fan speed. F6E4 UI to control state status. Ran component activation tests. They are all working but the back and broil loads are shutting down. I’m ordering both control boards, UI and both blowers. I will return to vendor if the UI and blowers are not needed.; ordrng 1 W11040197 (cntrl-elec) and 1 W11040198 (cntrl-elec) and 1 W11105007 (console) and 1 W11200129 (blower) and 1 W11200129 (blower)"
Near Helotes, TX 78023
Colton B.
Job Details: 12/02/2019
OVEN WHIRLPOOL n/a Issue was that the upper bake element wouldn’t ignite. Replaced igniter to resolve issue. Unit tested good.
Near Schertz, TX 78154
Shawn W.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Ran diagnostics and found no faults and all component loads activated. Will need sealed system tech. Internal temperature at 55 degrees F; saved tckt
Near Boerne, TX 78006
L
Job Details: 12/02/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Issue was oven not heating up. Found bad thermostat. Replaced thermostat. Ran unit at 400 for 10 minutes. No issues. Unit working as design now. Job complete ; used 1 WP4449751 (THRMST-FIX) from stock
Near Converse, TX 78109
Devon F.
Job Details: 12/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit soap dispenser didn’t latch close ordering new soap dispenser to resolve issue.; ordrng 1 WPW10671905 (deterg disp asm)
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/02/2019
RANGE AMANA ACR2303MFW3 Checked range found no issues with range good heating from all coils on cooktop. Good bake element and broil element. No further issues. Job complete.
Near San Antonio, TX 78247
Devon F.
Job Details: 12/02/2019
DISHWASHER AMANA ADB1400AGS1 Customer complaint was unit not drying replaced control board to resolve issue unit operating as designed.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/02/2019
RANGE AMANA ACR2303MFW3 "Checked range found no issues with range good heating from all coils on cooktop. Replaced bake element, ran bake cycle. Good bake element and broil element. No further issues. Job complete."
Near San Antonio, TX 78253
Justin
Job Details: 12/02/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Replaced capacitor, magnetron, transformer and tested unit to complete. Unit is heating and working correctly."
Near San Antonio, TX 78240
Christian G.
Job Details: 12/02/2019
THIN-TWIN 24' LE WHIRLPOOL WET4024EW0 "Reschedule, need additional part.; ordrng 2 WP596669 (clamp)s and 1 WP692699 (hose)"
Near San Antonio, TX 78233
Devon F.
Job Details: 12/02/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS-3 customer complaint was unit would spark and smell burning tech verified unit is sparking and smell burning even at the outlet tested outlet for proper voltage test passed called tech line and safety file numbers 7726506576 file number for safety 7726491283
Near Boerne, TX 78006
Christian G.
Job Details: 12/02/2019
WASHER AMANA NTW4516FW3 Issue stated by customer: washer not spinning. Replaced wire harness and motor. Ran unit through automatic test and calibration. Unit failed calibration on spin test. Button on console damaged. Ordering parts ; ordrng 1 W10888103 (console) and 1 W11255272 (gearcase)
Near San Antonio, TX 78250
Christian G.
Job Details: 12/02/2019
WASHER MAYTAG MVWB765FW3 Customer unable to provide proof of purchase.
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/02/2019
DRYER AMANA NED4655EW1 Arrived at store. Store is closed. No employees. Will reschedule. ; schdld next appmnt for 12/3 TUE !
Near San Antonio, TX 78247
Devon F.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Customer complaint was unit dispenser didn’t work replaced dispenser bracket to resolve issue unit operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/02/2019
RANGE WHIRLPOOL WED4850HW0 Customer complaint was unit door seal broken replaced door seal unit is operating as designed
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/02/2019
DRYER WHIRLPOOL WED4815EW No room to test unit. Will come back on later date. ; schdld next appmnt for 12/4 WED !
Near San Antonio, TX 78228
Christian G.
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW4915EW1 "Issue stated by customer: washer making noise while spinning. Replaced motor, belt and gear case. Unit test good. Informed customer of survey."
Near San Antonio, TX 78259
Devon F.
Job Details: 12/02/2019
MICROWAVE OVEN WHIRLPOOL WML55011HS2 Customer complaint was unit display was dim replaced control boards and control panel to resolve issue unit is operating as designed.
Near San Antonio, TX 78260
Devon F.
Job Details: 12/02/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Customer complaint was unit display was black replaced control panel to resolve issue unit operating as designed.
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Installed new dampener. Tested unit. Air dampener is working properly. No issues during testing. Job complete.
Near Port Aransas, TX 78373
John L.
Job Details: 12/02/2019
DISHWASHER JENN-AIR JDTSS246GP0 "Installed components, tested unit. Now unit working on all cycles, but water valve issue occurred. Valve remaining open and dispensing water continuously. Cut water to dishwasher, will need to order valve to resolve. Do not have one on hand in TS. Order and expedite if possible.; ordrng 1 W10327249 (water inlet valve)"
Near Fair Oaks Ranch, TX 78015
Christian G.
Job Details: 12/02/2019
DISHWASHER JENN-AIR JDTSS246GP0 Issue stated by customer: clip fell off of 2nd rack. Re installed clip. Unit test good. Informed customer of survey.
Near Aransas Pass, TX 78336
John L.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Inspected unit, found issue with gasket. Tried reforming, but gasket to brittle. Replace to resolve this.; ordrng 1 12466105 (switch,rocker arm) and 1 W10443316 (gasket-fip)"
Near Victoria, TX 77901
John L.
Job Details: 12/02/2019
WASHER WHIRLPOOL NTW4516FW3 "Inspected unit, found issue with basket. Balancing ring on top of basket not attacked to basket and moves freely. Causing noise that is being heard from unit. Replace basket to resolve this issue.; ordrng 1 W10554251 (spin basket)"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/02/2019
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: console damaged upon install. Replaced console. Unit test good. Informed customer of survey.
Near Victoria, TX 77901
John L.
Job Details: 12/02/2019
WASHER MAYTAG MVWB765FW3 "F3E2 F0E4 F8E1, long fill as well as temperatures fault. Tested valves, issue with hot side. Not dispensing water as should. Replace valves to resolve issue ; ordrng 1 W10758828 (valve)"
Near Robstown, TX 78380
Adam
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Call customer before arrival no answer left voicemail. Arrived at location customer had not followed unit or removed any groceries from inside. This is not the second or even third time this is happened. Reschedule customer for next week.; schdld next appmnt for 12/4 WED !
Near San Antonio, TX 78260
Devon F.
Job Details: 12/02/2019
RANGE KITCHENAID KCGD506GSS00 Customer complaint was unit burner stays on upon arrival customer stated unit got fixed by someone else unit is operating as designed.
Near Corpus Christi, TX 78408
Adam
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Sr# 7726503051. Now that I can actually physically inspect unit I have determined that door seal for freezer has ripped and pulled out significant amount of insulation. Call tech line to Confirm if I did in fact order the door that it would come factory with the door seal already attached tech line has confirmed that and will be ordering the door to resolve this issue SR number above. I did inform customer that weight time for these kind of parts is significant 15+ weeks because of that I have not scheduled a return date.; ordrng 1 W10624503 (dor-fip wh)
Near San Antonio, TX 78248
Devon F.
Job Details: 12/02/2019
DRYER WHIRLPOOL WED4815EW1 Customer complaint was unit not drying clothes checked heat coming from exhaust tube getting 157 degrees tech noticed washer and dryer are in the opposite spots so the exhaust tube from dryer has to travel all the way around washer to get to wall. Called tech line to confirm. Unit is operating as designed.
Near Port Aransas, TX 78373
John L.
Job Details: 12/02/2019
MICROWAVE KITCHEN AID KVWB606DSS2 "Inspected unit, found front led bracket was not seated into the slots properly causing part to appear bent. Reseated bracket and issue has been resolved."
Near Corpus Christi, TX 78416
Adam
Job Details: 12/02/2019
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code F7 E7 unable to reach target RPM. Unit does shake uncontrollably at hi RPM and shakes just as violently when revving down. Replace basket gear case wash plate capacitor actuator clutch and belt to resolve issues. Job will require authorization.; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10748956 (suspension)
Near Corpus Christi, TX 78413
Adam
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Not all parts for the shop have been received. Re-ordering missing parts reschedule for next Wednesday. I did contact customer with our apologies and an understanding that parts will be made available for her for the following week.; ordrng 1 W10826037 (harns-wire)
Near Corpus Christi, TX 78415
Adam
Job Details: 12/02/2019
DRYER MAYTAG MED6630HW0 Inspection of unit shows Interface not responding as it should. Replace control and UI to resolve issue; ordrng 1 W11170771 (CONTROL ) and 1 W11296404 (console)
Near Rockport, TX 78382
John L.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Installed door, issue has been resolved."
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/02/2019
WASHER ROPER RTW4516FW2 The pressure sensor hose is clear and isn’t leaking anywhere. The washer still continues to over fill. Control isn’t sensing water level correctly. Advised customer to not use the unit until we replace the control. ; ordrng 1 W11170318 (cntrl-elec)
Near Victoria, TX 77901
John L.
Job Details: 12/02/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Installed compressor, charged unit.nissue has been resolved."