Local Reviews
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Tommy B.
WASHER WHIRLPOOL WTW4816FW2 Customer stated that the unit wobbles and turns off and will not complete cycles during usage. Unit was not plugged in on arrival. Drain pump for water sensor engaged when the unit was plugged into the wall. No errors found in diagnostics. Ran manual test for spin at high speed and unit is functioning as designed. Reviewed use and care as well as proper loading techniques to alleviate balancing issues in the future. Unit functioning as designed with no further issues at this time.
Tommy B.
RANGE WHIRLPOOL WFG525S0HV1 Customer stated that the RF burner does not light and the RR burner flames out at low setting. All electrodes are firing properly and the burners are not blocked with the green. Ordering assembly for burner to resolve issue.; ordrng 1 W10474162 (holder-orf) and 1 W10836764 (holder-orf)
Tommy B.
REFRIGERATOR KITCHENAID KRFF507ESS01 Called tech line spoke to JK. SR7728925450 Will need a new evap fan motor. Ordering parts to resolve issue. ; ordrng 1 W11033168 (harns-wire)
Richard G.
WASHER WHIRLPOOL WTW5000DW3 "Replaced drive motor, actuator, and gearcase. Tested to complete. Unit is good to go."
Jim G.
REFRIGERATOR KITCHENAID KRFC604FSS01 Verified micro switch is at fault. ; ordrng 1 W11087492 (switch)
Jim G.
REFRIGERATOR KITCHEN AID KRFF507HPSP0 Unfortunely the LED module replacement did not resolve the issue. I contacted Bryan SR# 7728923186 who informed me the led is failed somewhere else. Sure enough it was a faulty module under icemaker at. rear. Issue resolved.
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced blower. Issue resolved.
Jesus C.
WASHER AMANA NTW4516FW1 Tested washer. Not shifting. Will need to replace actuator. ; ordrng 1 W10913953 (actuator)
Jim G.
WASHER MAYTAG MVWB855DC3 Verified dispenser is at fault but customer declined repair due to cost. Collected service fee.
Jesus C.
WASHER MAYTAG MVW6230HW0 Installed new UI. No issues during testing. Tested to complete.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked doors found that RC door sticks out more than FC door. Door is sealing not functional failure Advised customer of,30 day cosmetic warranty this is not affecting any component functions and unit level unit operating as designed."
Justin R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Sound is coming from the damper control, customer is locating delivery date receipt to see if it still within warranty. Customer said she will call Whirlpool to try covering repair. Going to wait on repair. ; O-emld tckt"
Justin R.
DISHWASHER WHIRLPOOL WDF330PAHS Customer is still trying to figure out warranty information. Close ticket
Jesus C.
REFRIGERATOR SAMSUNG RF22M9581SG/AA Ice buildup one ice room. Called tech line. Will need to order service kit for issue. DA82-02706A.Reference 7003971938. ; ordrng 1 DA82-02706A
Colton B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue was a bad separator. Replaced part unit tested good. Customer also had leaking issue. Found refrigerator evaporator drain frozen over. Cleared blockage, unit now drains well. Informed customer that if issue returns wed have to replace the evaporator drip pan. Customer will monitor situation. Collected SC+P+L."
Justin R.
RANGE WHIRLPOOL WFG525S0HB1 "F1E0 stored in unit, will need control board. ; ordrng 1 W11317846 (cntrl-elec)"
Jim G.
REFRIGERATOR KITCHEN AID KFIS29BBMS02 Verified issue was a block IF transmitter. Collected service fee.
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced console. Assisted in WiFi and app set up. Issue resolved.
slockhart@appliancecareoftexas.com
DISHWASHER KITCHEN AID KDTE234GPS0 Found latch on tub missing locking tabs. Ordered new latch. Rescheduling Monday.; ordrng 1 WPW10544004 (LATCH)
Tommy B.
REFRIGERATOR KITCHENAID KRMF706EBS00 Customer stated that he unit will not produce ice. Icemaker full test was successful. Found issue to be faulty icemaker. Swapped out with new parts and unit is testing good now. Collected service call parts and labor.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WGD9620HW0 "Found that i was dispatch on washer dryer is issue not washer. Called CXC spoke to Melinda to get info changed to dryer new authorization number is WSMFASMAPL1 new dispatch number SWPN9214FA98-1 found wifi not connected properly to,app no SAID number, ran diagnostics unable to select fault codes. Needs new board and UI sent info to AE to update new dispatch for dryer.; ordrng 1 W11390031 (CONTROL ) and 1 W11408171 (DOOR UI)"
Justin R.
RANGE WHIRLPOOL WFG505M0BS3 "Need to reschedule, do not have part in bin. Not on my bin pull sheet either. Rescheduled for Friday. ; schdld next appmnt for 10/2 FRI !"
slockhart@appliancecareoftexas.com
COOKTOP GAS KITCHENAID KCGS950ESS00 Found flame spreader on center and right front dirty. Removed burners cleaned burners with small screwdriver tested all operations normal.
Jesus C.
WASHER WHIRLPOOL NTW4516FW3 No proof of purchase. Will not continue.
Jesus C.
REFRIGERATOR SAMSUNG RF263BEAESRAA Installed new auger assembly. No further issues. Job complete.
Justin R.
WASHER WHIRLPOOL WTW7000DW4 "Found F8E1 and F3E2 stored in unit, replaced bad water valve. Tested to complete. 1 year additional builder warranty."
Colton B.
COMPACTOR KITCHEN AID KUCS03FTPA3 "Customer issue is that the compactor keeps running. Could not replicate issue myself. Issue might be a faulty directional switch. Customer wants to go ahead and replace switch. Ordering new switch and scheduling for Friday. Collected SC, part is covered under 1 year warranty. All that needs to be collected next visit is labor. ; ordrng 1 WP777811 (switch-dir)"
Tommy B.
THIN-TWIN 24' LE WHIRLPOOL WET4027EW1 Customer stated the issues at the unit will not dry. The heating element is not engaging. Unit is measuring 240 V at the terminal block. Found issue to be faulty high limit thermostat. Ordering thermal cut off kit to resolve issue.; ordrng 1 279769 (thermal cutoff)
Tommy B.
RANGE MAYTAG MER6600FZ2 Customer stated that the issue is the unit does not bake or broil. Also stated that he stopped abruptly when switching from bake to broil. Found all of the functions to be normal except those two. Unit receiving proper voltage and is wired correctly. Ordering control to resolve issue. ; ordrng 1 W11092468 (cntrl-elec)
Colton B.
DRYER MAYTAG MED5630HC "Issue is no heat on dryer. Replaced heating element, all other thermistors and fuses tested good."
Tommy B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Part damaged out of box; ordrng 1 W11174872 (panel)
slockhart@appliancecareoftexas.com
FREEZER WHIRLPOOL WZC3122DW01 Checked operation compressor humming not coming on checked overload relay and capacitor needs new compressor.; ordrng 1 WPW10750849 (compressor)
Colton B.
REFRIGERATOR MAYTAG MFT2772HEZ00 Issue was low ice production. Found E2 error on ice maker. Replaced ice maker and reset unit. Unit tested good.
Colton B.
WASHER MAYTAG MVWC565FW Could not make it in time. Rescheduling.; schdld next appmnt for 10/1 THU !
Jim G.
REFRIGERATOR SAMSUNG RF22M9581SGAA Samsung tech support verified a lack voltage at the board. Advised to replace board again. ; ordrng 1 DA94-03040A (MAIN BOARD )
Justin R.
WASHER MAYTAG MVWC565FW2 "Replaced drain pump on unit, unit good to go."
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW8040DW4 Found init not filling with hot water unit had F8 E1 error checked supply needs new valve replaced valve calibrated tested all operations normal no leaks.
Jim G.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Verified a frozen over evaporator. Co tell has voltage irregularities and the thermistor is also out of range. ; ordrng 1 W11282569 (contrl-box) and 1 WPW10384183 (thermistor)
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS00 "Replaced console. Ran diagnostics, no errors. Ran component activation and all loads are operating as designed. Set time and date. Provided our customer phone number for Whirlpool connect team."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Found auger motor seized up checked temps these were good ice door shutting. Customer questioned why ice forms under bucket instructed her per WP that bin must be taken out and area cleaned bi-monthly
Jim G.
DRYER MAYTAG MEDB955FC1 Verified leak at steam valve. ; ordrng 1 W11314437 (valve)
Jesus C.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Tested unit. Doors not shutting on freezer door. Will need to replace rails. ; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)
Shawn W.
FREEZER WHIRLPOOL WZF34X16DW04 Freezer temperature was at -9 F. Gasket needed to be heat treated. Ran diagnostics and all loads function as designed. No errors found.
Jim G.
OVEN ELECTRIC (D JENN-AIR JJW9830DDS31 Verified broiler was still not functional. It appears the control is a fault but unfortunately is now discontinued. Did not charge customer. Returned part.
Justin R.
WASHER WHIRLPOOL WTW7120HW0 "Unit is showing signs of control problems, unit only works on certain cycles. Customer said load and go is dumping out the whole bin within one cycle. Both console and control are psp items. ; ordrng 1 W11413337 (CONSOLE ) and 1 W11419051 (CONTROL )"
Tommy B.
WASHER MAYTAG MVWC565FW Customer stated that the unit is making a loud banging noise during the spin cycle. No errors present during diagnostics and could not duplicate the sound with high spin. There was a load present in the washing machine and it did not create noise even with load present. Unit Tested good with no further issues at this time.
Justin R.
DISHWASHER WHIRLPOOL 0 Need to order dispenser for unit. Builder is paying for repair. Quoted 307.11 for repair. Waiting for builder to send over model info ; ordrng 1 WPW10671905 (deterg disp asm)
Jim G.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Sealed system issue. ; schdld next appmnt for 10/12 MON !
Jim G.
DRYER MAYTAG MED7230HC0 Replaced diode harness. Issue resolved.
Jim G.
BEVERAGE CENTER JENN-AIR JUB24FLERS00 Appears lower evaporator fan motor is at fault. ; schdld next appmnt for 10/5 MON !
Jim G.
REFRIGERATOR JENNAIR JFX2897DRM02 Verified a possible shot at deli UI. I reset unit and icemaker tested propyl thereafter. Collected service fee.
Jim G.
REFRIGERATOR WHIRLPOOL GC5SHAXVS02 Shaft was wrong size . However not needed after all. Replaced icemaker. Issue resolved.
Jim G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Reset ice bin and freezer gasket was misaligned and need to be heat formed to freezer cavity. Used wire to secure harness during evaluation. ; used 1 WP8567668 (WIRE TIE) from stock
Jim G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Sound customer was referring to was the icemaker fill valve which activates for 7 seconds. The sound was within normal range. Did offer a pressure regulator.
Jim G.
REFRIGERATOR KITCHENAID KBFN502ESS02 Ive corrected the faulty right side hinge which was due to a loose bolt. Customer indicated that a utility bin failed and a butter dish fell and dent freezer door. Explained that damaged drawers and doors are considered cosmetic damage and will have to be paid for by customer.
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFC150M0JB0 Found broil element not functioning tested found bad control call when part comes in. ; ordrng 1 W11432568 (CONTROL)
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW6620HC0 Removed front panel found tear on top of bellow inspected found recirculating pump hose came off pump and front right shock not attached to tub. Installed shock connected hose called tech line spoke to Joel SR 7728346548 was advised to replace bellow hose shocks and ACU. Ordered new clamp as well. Call when part comes in.; ordrng 1 W11266654 (CLAMP) and 1 W11314648 (BELLOW) and 4 W11316766 (DAMPER)s and 1 W11318802 (HOSE) and 1 W11322905 (ACU)
slockhart@appliancecareoftexas.com
MW-HOOD COMBO WHIRLPOOL MMV5219DE4 Found init not heating ran diagnostics tested magnetron unit heats then needs control called CXC spoke to Natalie sr 7728921520 have her info and receiptShe said receipt will suffice as DOP documentation. Call when part comes in.; ordrng 1 W10881544 (cntrl-elec)
slockhart@appliancecareoftexas.com
MICROWAVE OVEN KITCHENAID KOCE500ESS05 Found light not working and door open close indicator on and F6E8 error code. Tested switch then tested harness found open fuse on filter board. Called tech line spoke to Dustin was advised to to replace microwave manager. Advised customer that per tech sheet if issue still present then it will need UI from past experience seen switches that measure good but will blow fuses. This in turn can short Ui and appliance manager.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW4 Removed basket replaced gearcase calibrated unit tested all operations normal.
slockhart@appliancecareoftexas.com
REFRIGERATOR SAMSUNG 0A4G43BK900223K Spoke to customer she said Samsung already sent some one out since unit was under recall service not needed.
Tommy B.
WASHER MAYTAG MVWB765FW0 Called tech line spoke to Andrew. SR7728933343 recommends swapping the dispenser drawer and he water inlet valve. Swapped parts out and unit is testing good now with no further issues. ; used 1 W11165546 (VALVE) from stock
slockhart@appliancecareoftexas.com
DISHWASHER SAMSUNG DW80N3030US Found right side track screw was loose and leaking water. Tightened all screws no more leaks all operations normal.
Tommy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the unit is varying in temperature from 30° up to 55°. Found ice accumulation on the evaporator section in the freezer. Customer also states that the right side door does not close all the time due to the mullion being in the way. Ordering a evaporator fan harness along with the user interface and the rail to resolve issues.; ordrng 1 W11176246 (rail-mulln) and 1 W11249952 (motor-evap) and 1 W11330971 (UI)
Tommy B.
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Last visit found broken dryer belt, this visit swapped out with a new belt to resolve issue and unit is testing good with no further issues at this time"
Tommy B.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer stated that the unit makes a loud noise when it stops cycling. Found issue to be a loud diffuser door. Ordering new part to resolve issue. ; ordrng 1 W11216945 (diffuser)
Tommy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Swapped out icemaker to resolve icemaker function issues. Collected parts and labor.
Tommy B.
DISHWASHER AMANA ADB1400AGB1 "Customer moved into the home approximately one week ago and states that the unit never powered on. The unit is receiving 120 V from the wall. Found issue to be result of a faulty control. Ordering parts to resolve issue.; ordrng 1 W10906422 (elect,control board)"
Tommy B.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Previous visit found need for new control and thermistor. This visit swapped out with new parts to resolve issue. Unit tested good at this time with no further issues.
Tommy B.
WASHER MAYTAG MVW6230HW0 Called tech line spoke to Andrew. SR7728937178 whirlpool recommends switching from flood safe hoses to standard flow hoses.
Jesus C.
DRYER WHIRLPOOL WED8000DW4 Paint on bulkhead wall is cracked and flaking off. Will need to replace bulkhead. ; ordrng 1 W10638203 (bulkhead)
Tommy B.
WASHER MAYTAG MVWX655DW1 "Customer stated that the unit will not power on after washing a large comforter. Unit receiving 120 V from the home. Water present in bottom of unit. Panel is completely non functional. When I unplugged and plugged in the unit, pump attempted to engage. It is not moving water. Need a control and pump to resolve issue.
Tommy B.
DRYER AMANA NED4655EW1 "Customer stated that the issue is the unit is not drying the clothes. Found issue to be lint blocking the venting on the home side. After removing the lint, the unit is functioning well. No further issues at this time."
slockhart@appliancecareoftexas.com
DRYER MAYTAG MED6230HW0 Found that part sent is only console need UI as well. Rescheduling console ordered UI. ; ordrng 1 W11413566 (Ui)
Richard G.
WASHER MAYTAG MVWB835DW2 "Customer complaint is that the unit will not lock without the lid being held down. Verified issue is broken lid. Ordering lid, and hinges.; ordrng 2 W11168238 (bearing)s and 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)"
Richard G.
DRYER WHIRLPOOL WED8620HW0 Replaced drum and console.tested to complete. Unit is good to go.
Richard G.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 Customer complaint is that the unit is not cooling. Verified issue. Ordering thermistors and harness.; ordrng 1 W11200747 (HARNESS) and 1 W11438736 (THERMISTOR ) and 1 WPW10384183 (thermistor)
Jesus C.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Tested unit. Control goes dim when unit is heating. Loosing power to control. Will need to replace cap, mag, transformer, and control. ; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11342846 and 1 WPW10693025 (magnetron)"
Richard G.
DISHWASHER WHIRLPOOL KUDC10FXSS3 "Customer complaint is that the unit is not powering on. Found harness burned going into main control. Quoted customer cost of main control and harness, customer will look for a new unit. Collected service call fee."
Shawn W.
DRYER SAMSUNG DV45H7000EW/A2 I noticed there was a scheduling concern with our customer. I called and left a message with her that I would be able to work out an afternoon visit. I received a notice from CSR that our customer cancelled the job and decided to buy a new dryer.
Shawn W.
MW-HOOD COMBO AMANA AMV2307PFS0 Replaced light bulb. Unit is now fully functional.; used 1 8206232A (LIGHT BULB) from stock
Shawn W.
REFRIGERATOR KITCHENAID KRFC704FPS04 Replaced ice maker. Tested unit. Fully operational.
Jesus C.
RANGE WHIRLPOOL WFE550S0HZ1 Installed new door hinge. No further issues. Tested to complete.
Colton B.
FREEZER WHIRLPOOL WZF34X20DW01 Issue was frost in top left hand corner of freezer. Found air gap in the gasket. Used heat gun to remold the gasket. Asked customer to monitor it. If issue comes back well replace the gasket.
Justin R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Compressor is running a little loud, not leveling issue. Customer is going to speak with builder about replacement. Could have frame damage underneath I cant see."
Justin R.
RANGE WHIRLPOOL WFG525S0HB1 Replaced control board and tested to complete.
Richard G.
DISHWASHER MAYTAG MDB4949SHZ1 "Replaced control, pump, and drain pump. Tested to complete. Unit is good to go."
Richard G.
REFRIGERATOR WHIRLPOOL WRF540CWBW01 Thawed out evaporator and replaced thermistor. Tested to complete. Unit is good to go. Collected parts and labor.
Jesus C.
REFRIGERATOR WHIRLPOOL WRT348FMES00 Installed new control. No issues during testing. Job complete.
Colton B.
COMPACTOR KITCHEN AID KUCS03FTPA Issue is a broken drive gear. Ordering new drive gear to resolve issue. Customer paid cost for complete repair up front. Collected SC+P+L. ; ordrng 1 882699 (gear-drive)
Shawn W.
DRYER MAYTAG MEDC465HW0 "Spoke with customer and they also have lint built up on the back side of the dryer vent screen. Because Whirlpool is only covering Parts and Labor our customer did not want to pay our service fee. I advised the, to have a professional clean out the dryer vent."
Jesus C.
WASHER WHIRLPOOL NTW4516FW2 Tested unit. Noise occurs during shift between spin and agitate. Noise is normal. No further issues. Tested to complete.
Shawn W.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 I found that the freezer door was not installed correctly. The four screws holding the door in place were tightened high and not fully seated on the rails. One was underneath the rail. I fixed this issue. I notice also that the unit was not leveled correctly by the installers. I repaired this. Now all the doors close as designed and the unit is fully functional. Our customer said yes to the survey.
Jesus C.
WASHER MAYTAG MVWX655DW1 Tested unit. Found control not reading water pressure. Gearcase leaking oil. Will Need to replace gearcase actuator and belt due to oil leak. Washplate is stuck. Will need new washplate to remove gearcase. ; rqstng P&A on 1 W10902814 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11116592 (cntrl-elec) and 1 W11239857 (belt)
Shawn W.
WASHER WHIRLPOOL WFW5620HW0 "Our customer has experienced situations in which the screen has gone out, the screen has locked and situations in which the unit continues to run with 00 in the display. When they call Whirlpool they have them reset it and then it will work. Ran diagnostics and received error code F0E2 over suds and F8E1 Long fill and F0E5 off balance load. Our customer has soft water coming into the house.customer stated that he did a washer cleaning and after the wash the display prompted him to wash the machine. Found that it is taking a long time to get hot water into the unit. Water heater will need to be turned up. Found that the stand pipe for the drain is below 39 inches and since the unit is on a pedestal create it a floor drain effect that about 6 inches above. Ran load test and cycle function and all loads functioned as designed. Unit is spinning perfectly. Ran quick test cycle step 12 and all loads functioned as designed. Found that the customer is using Tide
Colton B.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Issue was frost on left side of unit and ice maker. Finding issue to be that the door was sagging on the left side, causing it to not seal well. Adjusted door and remolded the gasket. Now sealing well. Defrosted ice on rails to make it close better as well."
Shawn W.
REFRIGERATOR WHIRLPOOL WRS965CIAM01 "Replaced air diffuser assembly. Tested unit, damper door is operating as designed. Unit fully operational."
Colton B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Issue is that unit keeps dropping power. Finding issue to be a shorted ice room fan. Unplugged ice maker wiring harness, unit now runs as intended. Ordering new ice fan motor with a new harness as a just in case. Returning Friday. Unit is in warranty, customer provided receipt.; ordrng 1 W10884720 (harns-wire) and 1 WPW10308033 (motor-evap)"
Justin R.
DRYER MAYTAG MDE7400AYW "Replaced bad temperature sensor, unit is good to go. Still has timer issue."
Colton B.
REFRIGERATOR KENMORE 795.75053.712 Issue is a no cool refrigerator. All fans seem to be working well. Got a very low amp draw on compressor. Also no frost pattern on evaporator. Finding issue to be a bad compressor and sealed system leak. Customer declined repair.
Colton B.
WASHER LG WM2101HW "Issue is leaking water and oil. Found water leak to be coming from faulty hoses. Water was spraying from the connection point between the hose and the screw caps. Oil indicates a blown bearing. Sound washer drum is making confirms that. Unit was recently moved, that couldve been the culprit. Customer declined having unit repaired. Collected SC with military discount."
Jesus C.
RANGE WHIRLPOOL WFE505W0HB2 Installed new control. No further issues during testing. Tested to complete.
Colton B.
REFRIGERATOR KITCHEN AID KRFC704FBS01 "Issue was a broken heater line and no ice production. Replaced door, ice maker and UI to resolve issue. Reset unit to clear error codes. Unit tested good. Customer found scratch on door. Ordering new door, did not schedule a return visit.; ordrng 1 W11254958 (dor-fip) and 1 W11330486 (UI)"
Justin R.
RANGE WHIRLPOOL WFG550S0HZ1 "Replaced bad valve, and burner head. Unit is good to go."
Jesus C.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Tested unit. Food freezing in fresh food. Will need to replace control and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 W11371382
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Found fill tube frozen over. Thawed out. Found little flow at the water dispenser as well. Cx to change water filter and observe. If callback for same issue, please order icemaker and dual valve. Valve. W11043013IM. W10300024"
Uriah B.
DRYER MAYTAG MEDB725BW0 Check operation in multiple cycles. Wire harness connections and operations check ok. Vent exhaust blocked.; used 1 Wp8567668 (Tie) from stock
Uriah B.
RANGE WHIRLPOOL WFE320M0ES2 Replaced wire harness. All checks ok.
Uriah B.
FREEZER WHIRLPOOL WZF34X20DW01 Found door scraping along hinge. Raised door slightly. All checks ok.
Uriah B.
LAUNDRY MAYTAG MVWX655DW1 "replaced spring hinges both left and right, right hinge bracket and screws, and lid. lid under parts warranty. ; used 2 wpw10078270 (screw), and 1 wp8572974 (hinge) from stock"
Uriah B.
LAUNDRY WHIRLPOOL MVWC555DW0 F2e1F5e1F5e3Found motor shorted. Also found washplate and gearcase drive shaft stripped. Needs all three. Motor would be covered by parts warranty. Cx to buy new.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 replaced ice maker and bale arm. all checks ok. cx to observe.
Uriah B.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Defrosted and replaced both control and defrost thermistor. Cx to observe.
Chris S.
WASHER MAYTAG MVWC415EW2 There is an error code for the lid latch. I confirmed a lid latch failure in diagnostic I replaced the lid latch and calibrated the unit. All operations check ok. ; used 1 W11307244 (LID LATCH ) from stock
Uriah B.
MICROWAVE WHIRLPOOL WMH53521HZ2 Replaced interlock switches and cams. All checks ok a this time
Chris S.
DRYER WHIRLPOOL MEDC465HW0 The heat cycled between 130 and 175 on the high setting. All the gasket in the venting are tight. The dryer is operating as expected. Tech line said the vent needs to be changed to the solid or rigid venting instead of the flexible material to improve air flow.
Uriah B.
WASHER MAYTAG MVWB725BW0 Bearings bad. Needs bearing repair kit. Need chris. ; ordrng 1 W10435302 (Bearing kit)
Uriah B.
WASHER WHIRLPOOL MHW5500FW1 "UI is not allowing buttons to be pressed. Locking unlocking, etc. needs UI and possibly control board. Cx to call to see about Maytag helping. Will call office to tell how he wants to proceed.
Uriah B.
ELEC SLIDE-IN KITCHENAID KESS908SPS06 Replaced control and element. Checks ok.
Uriah B.
DISHWASHER WHIRLPOOL UNAVAILABLE "Rescheduled for Monday, as late in day as possible. ; schdld next appmnt for 9/28 MON 3-6"
Uriah B.
DRYER AMANA NED4655EW1 Replaced drum. All checks ok.
Chris S.
M/W OTR WHIRLPOOL WMH78019HW2 The unit was beeping and not allowing keypad Selections I installed a new door and checked operations. All operations checked ok; ordrng 1 W11188086 (Door)
Uriah B.
DRYER WHIRLPOOL CEM2745FQ0 Electric to the unit is not correct. Red leg getting 240 and the right getting 120. Cx to have electrician come out.
Chris S.
LAUNDRY WHIRLPOOL WTW7500GW2 The gearcase shaft has more play than it should. ; ordrng 1 W10811956 (drum assy)
Chris S.
OVEN KITCHENAID KODE500ESS04 The ovens are not keeping temperature. We will replace the control and both sensors. ; ordrng 2 W10859573 (sensor)s and 1 W11179310 (cntrl-elec)
Chris S.
REFRIGERATOR WHIRLPOOL MSS26C6MFB01 E dispenser motor drive mechanism isnt fully engaging which is causing it to slip when trying to dispense ice. ; ordrng 1 W10852956 (spring) and 1 W11109888 (ice-contnr) and 1 W11117906 (motor) and 1 WP2198628 (seal) and 1 WP2220458 (coupling) and 1 WP2305382 (washer) and 1 WPW10258544 (shaft)
Uriah B.
DRYER MAYTAG MEDB835DW4 "Replaced hi limit thermostat and thermistor. If callback, please order exhaust thermistor 7274, and control board."
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found frost build up on the left hand side. Door was most likely left open. Cx to observe.
Uriah B.
RANGE AMANA ACR2303MFW4 Unit is operating as intended. Cx not pleased with operation. Informed customer about operation and read training pointer to him.
Chris S.
WASHER MAYTAG MVWB835DW4 There is an error code F6E2 indicating the UI is failing. The UI wont let me make any selections. Im still able to enter diagnostic mode. We will replace the UI. ; ordrng 1 W11112656 (console)
Chris S.
REFRIGERATOR WHIRLPOOL WRS325FDAT04 The led modules n the fridge are dim. The module in the freezer is not working at all. ; rqstng P&A on 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Uriah B.
RANGE WHIRLPOOL WFE770H0FZ2 Found terminal block busted. Needed terminal block and fixed wiring that was damaged. Checked operation. Recommended cx get new power cord. Tested with old power cord; used 1 W10245259 (Terminal block) from stock
Uriah B.
OVEN WHIRLPOOL WFE540H0ES1 replaced control and sensor. tested and looks fine. cx to observe.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Ran diagnostics and found icemaker went through harvest ok multiple times. Cx to observe further. If callback, please pre ID icemaker and user interface."
Uriah B.
DRYER MAYTAG MEDB835DW3 replaced belt pulley. all checks ok.
Uriah B.
KITCHEN WHIRLPOOL WDF530PAYM7 F10e1F8e2F6e6Pump ran for a few seconds. Pump quit and would not come back. Cx to look at units and will call if they want to have repair done. ; ordrng 1 WPW10482480 (Pump and motor)
Chris S.
DRYER MAYTAG MEDC215EW1 The high limit thermal cutoff was open. I in a new one and checked operation. All operations check ok. ; used 1 9759242 (THERMST FIX) from stock
Chris S.
WASHER ROPER RTW4516FW2 The drain hose was kinked causing the washer to not be able to drain. I removed the kink and checked operation. All operations check ok.
Chris S.
LAUNDRY WHIRLPOOL WTW7500GW2 The gearcase shaft has more play than it should. ; ordrng 1 W10811956 (drum assy)
Uriah B.
KITCHEN KITCHENAID KODE500ESS02 Tech was assigned as a helper;
Chris S.
REFRIGERATOR WHIRLPOOL WRS321SDHW05 The RC door is not perfectly aligned with the freezer door but the gaskets are all sealing well. All operations check ok.
Uriah B.
DRYER MAYTAG MEDC465HW0 Found improper voltage coming out of the timer. Needs timer. ; ordrng 1 WPW10185992 (Timer)
Uriah B.
RANGE WHIRLPOOL WFG535S0JZ0 Replaced control board. All checks ok.
Uriah B.
MICROWAVE WHIRLPOOL WML55011HS4 "Replaced main control, him board, and interlock assembly. Checks ok. Cx to observe."
Uriah B.
WASHER WHIRLPOOL WTW7500GC2 Needs suspension bushing.W11130359. Suspension kit. ; ordrng 1 W11130359 (Suspension)
Uriah B.
FREEZER WHIRLPOOL WZF34X20DW01 Defrost not working properly. Needs control and thermistor. ; ordrng 1 W11293202 (Control) and 1 WPW10383615 (Thermistor)
Uriah B.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Installed baffle motor. Checked operation. All checks ok.
Uriah B.
DRYER AMANA NED4655EW1 Cx not ready today. Reschedule for Friday afternoon. ; schdld next appmnt for 9/25 FRI PM
Uriah B.
FREEZER WHIRLPOOL WZF34X20DW01 Defrost not operating properly. Needs control and thermistor. ; ordrng 1 W11293202 (Control) and 1 WPW10383615 (Thermistor)
Uriah B.
TRIO CD KITCHENAID KRFC300ESS03 Baffle motor loud. Needs new baffle motor. ; ordrng 1 WPW10594329 (Baffle motor)
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "intermittent not dispensing ice. motor not running at all. misbehaved once while in home but could not reproduce further. will replace control and motor. wiring looked good and operation seemed ok while in home, so suspect glitch in control or motor.; ordrng 1 W11089236 (control) and 1 W11202789 (dispenser motor)"
Uriah B.
WASHER MAYTAG MVWB725BW0 Replaced bearing. All checks ok.
Uriah B.
DRYER MAYTAG MEDX655DW1 "Element shorted and cutoff bad. Replaced both. ; used 1 279816 (Cutoff kit), and 1 279838 (Element) from stock"
Chris S.
FREEZER WHIRLPOOL WRT318FMDM05 I installed the compressor along with drier and fittings. I charged he unit with 3.7 oz of 134A. Customer will observe ; used 1 W11209866 (COMPRESSOR ) from stock
Uriah B.
DRYER MAYTAG MEDC465HW0 Replaced timer. Old one had shorted inside. All checks ok.
Uriah B.
WASHER WHIRLPOOL WTW7500GC2 Replaced two suspension bearings. All checks ok.
Uriah B.
FREEZER WHIRLPOOL WZF34X20DW01 Replaced the control as well as the thermistor on the evap. All checks ok.
Uriah B.
WASHER MAYTAG MVWC465HW2 F8e1Found unit in emergency drain. Cleared codes and checked operation. All checks ok.
Uriah B.
TRIO CD KITCHENAID KRFC300ESS03 replaced baffle motor. reset unit. all checks ok.
Chris S.
FREEZER WHIRLPOOL WRS555SIHZ03 The icemaker compartment has a lot of ice buildup causing the water to be diverted into the ice bin and then out through the ice chute onto the floor. We will replace the door. ; ordrng 1 LW11026425 (dor-fip)
Chris S.
WASHER MAYTAG MHW5630HC0 "SR #7728908121There were an F0E1,F0E2,andF6E3 error codes the washer is still leaking at times and displaying these error codes and not spinning fully at the end of a wash cycle causing customer to have to do a drain and spin. I called tech line and the said that an exchange has been started. Customer hasnt been contacted by Maytag yet. Customer will call customer service today and find out when the exchange will be scheduled."
Chris S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the handle and made sure all other handles are tightened correctly. All operations check ok.
Uriah B.
LAUNDRY WHIRLPOOL WTW7500GW2 SR7728889084knocking sound coning from the front left suspension bushing.needs suspension kit to replace front two bushing brackets; ordrng 1 W11130359 (suspension)
Uriah B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Found leak at the source connection. Repaired busted ferrule. All checks ok. ; used 1 4590-069 (Ferrule) from stock
Chris S.
FREEZER WHIRLPOOL MRT711SMFZ00 The freezer door is not straight causing the gasket to not seal correctly. I got the gasket to seal better but the door will need to be replaced. ; ordrng 1 LW10856291 (dor-fip)
Chris S.
REFRIGERATOR KITCHENAID KRFF77707ESS01 The unit isnt under the manufacture warranty the customer purchased an extended warranty from Best Buy. She will call Best Buy and have a dispatch sent.
Uriah B.
WASHER WHIRLPOOL WTW8540BW1 tub is cracked. needs tub with drive shaft and wire harness. needs two guys.; ordrng 1 W10381078
Uriah B.
ICEMAKER WHIRLPOOL WRF555SDFZ11 "Found icemaker stalled mic harvest. Replaced icemaker. All checks ok. If callback, please pre order control and UI. ; used 1 Wpw10300024 (Icemaker) from stock"
Uriah B.
DISHWASHER WHIRLPOOL WDT780SAEM1 Found pump and drain pump working good. Needs adjusters. Advised to clean sump area well and to run cleaning tablets through possibly multiple times. ; ordrng 1 W10712395 (Adjusters)
Chris S.
WASHER WHIRLPOOL RTW4516FW2 There was an F8E1 area code indicating a water flow issue. The cold Water valve screen was clogged I cleared the screen and checked operations all operations check OK
Uriah B.
DISHWASHER WHIRLPOOL MDB9979SKZ0 Replaced drain pump. Checked operation. All checks ok.
Chris S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 I installed the icemaker and checked operation. All operations check ok.
Chris S.
DISHWASHER WHIRLPOOL UNAVAILABLE He unit is a Mideast brand
Uriah B.
REFRIGERATOR WHIRLPOOL WRS325FDAB05 replaced main light and fridge light
Uriah B.
DISHWASHER KITCHENAID KDFE104HPS0 Replaced pump and motor and control. Ran test. All checks ok.
Uriah B.
ICEMAKER WHIRLPOOL WRS588FIHZ00 No power going to heater in test 19. Power all around in test 13. Needs UI board. ; ordrng 1 W11130216 (UI stealth board)
Uriah B.
WASHER WHIR WTW4816FW2 Found leaking at inlet valve connection. Checked operation. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Uriah B.
FREEZER WHIRLPOOL WZF34X20DW01 Replaced control and thermistor
Uriah B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found air ducts blocked. Door most likely left open. Possible that the door is not sealing correctly. If callback for same issue order door.
Chris S.
RANGE WHIRLPOOL WFE505W0HW2 I installed the element and checked operation. The element works as expected but the control is now showing an F1E0 indicating the control has an internal failure. We will replace the control. ; ordrng 1 W11314393 (cntrl-elec)
Uriah B.
DISHWASHER KITCHENAID KDFE104HBL0 Found the harness to the UI was loose. Reconnected the harness.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Diffuser very loud. Needs diffuser. ; ordrng 1 W11164593 (Diffuser)
Uriah B.
WASHER WHIRLPOOL CAE2745FQ1 Found unit operating fine in diagnostics. Did find error code F7e1. Cleared codes and cx to observe.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced auger motor and main control. All checks ok. Cx tested. Cx to observe.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS325FDAT04 Replaced all three led modules.
Uriah B.
KITCHEN WHIRLPOOL MDB4949SHW0 Unit would not come out of cancel/drain. Reset unit after 5 minutes. Ran test cycle and all checks ok. ; used 1 Wp8567668 (Tie) from stock
Uriah B.
WASHER WHIRLPOOL MVWX655DW2 Checked wire harness connections. Checked valve operation. Checked temp sensor. Water was reversed on house side. Checked operation. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Uriah B.
MICROWAVE WHIRLPOOL MMV5220FZ2 "Checked unit and found amperage at 14.5-14.99 amp while running. Wattage was around 1680 during operation. Unit seems to be operating ok at this time. If issue continues, magnetron is under 10 year part warranty. Would recommend replacing magnetron, diode, and maybe capacitor."
Chris S.
DISHWASHER WHIRLPOOL MDB8989SHZ0 The water inlet nut is missing allowing the water leak out unto the floor. Causing a lot of damage to the floor. The nut was never installed. ; ordrng 1 WP8531323 (gasket) and 1 WPW10213825 (nut-tube)
Uriah B.
ICEMAKER WHIRLPOOL WRS588FIHZ00 Replaced the UI. Defrosted the fill valve. Checked for voltage in test 19. All checks ok. Cx to observe.
Uriah B.
KITCHEN WHIRLPOOL KDTM704KPS0 "Pump running, but blocked. Needs drain pump. ; ordrng 1 W11412291 (Pump)"
Uriah B.
REFRIGERATOR MAYTAG MSC21C6MDM02 Needs icemaker. Chris has in truck stock.; ordrng 1 W10873791 (Icemaker)
Uriah B.
REFRIGERATOR KITCHENAID WRV986FDEM00 "Previous visit on June 1, 2020 and was going to order same parts. Same issue from previous visit. Unit getting power to the supply board and all control areas, but unit shuts down randomly and even the lights go out. Unit shut itself down multiple times. Needs all electronic controls. ; ordrng 1 WPW10624574 (Supply board) and 1 WPW10675033 (Control board) and 1 W11036562 (UI control)"
Uriah B.
WASHER WHIRLPOOL WTW8540BW1 Needs inlet valve. Leaking by when water is on. ; ordrng 1 W10853723 (Valve)
Uriah B.
ICEMAKER WHIRLPOOL WRX988SIBM00 Icemaker needs to be replaced.
Uriah B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Will check FF drain for blockage.Compressor not keeping up with demand. W10779331. Compressor. W10391081. Valve body. W11116006. FF evaporator LaborAuthorization # WSN6600FPL1Cx to see about overnighting compressor from Whirlpool. ; ordrng 1 W10779331 (Compressor) and 1 W10391081 (3 way valve) and 1 W11116006 (Evaperator)
Uriah B.
FREEZER WHIRLPOOL WRF767SDHZ00 Found frost build up on evap fan. Fan did not initially run in diagnose. Needs evap fan with harness. ; schdld next appmnt for 10/5 MON !
Adam H.
WASHER MAYTAG MVWC565FW0 Inspection of unit shows error code for off-balance load as well as motor fault. Manually testing agitate and spin show agitator no longer connected to gear case. Also evidence of oil seeping from gear case. Unable to separate gear case and agitator. Ordering agitator gear case actuator capacitor cam to resolve issue.; rqstng P&A on 1 8533953 (screw) and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator)
Michael R.
MICROWAVE WHIRLPOOL UMV1160CB "Damage to the wrap and base, ordered parts to resolve issue ; ordrng 1 W10245196 (base) and 1 W11256458 (wraper-cab)"
Adam H.
RANGE WHIRLPOOL WRG505M0BB0 Inspection of unit shows error code F2 comes back as shortened key. Customer complained of sometimes unit cutting off midway through cooking. Replace control and oven sensor to resolve issue. Purchase date pull from serial number chart.; rqstng P&A on 1 W10181986 (sensor) and 1 W10556710 (cntrl-elec)