Local Reviews
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Ezequiel V.
RANGE WHIRLPOOL WFE505W0HS1 "Checked range found F1E0 , checked all connections voltage readings checked good. Ordering new control board and infinite switch just in case.; ordrng 1 W11204517 (cntrl-elec) and 2 WP3149404 (switch-inf)s"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW4950XW2 "Removed lower cover, Replaced capacitor ran calibration all operations normal advised of survey collected remaining balance."
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE510S0HB1 Found failed door hinges removed door replaced hinges tested all operations normal.
Tommy B.
REFRIGERATOR WHIRLPOOL MZD2752GRB "Found issue to be cracked fill tubes, 2 of which are discontinued. Parts and labor will exceed the amount customer wishes to spend on repairs. Collected service call."
Shawn W.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Temperatures fine. Called Tech-Line as directed by dispatch. Client has leaking every 3 days since replacing dual water valve. Water dispensed about 3 ounces in 8 seconds both with water filter as well as bypassing the water filter. There is ice build up at the bottom of the ice bin. Possible water pressure issue. Called Tech-Line and spoke with Leon. Leon agreed that it would be a water pressure issue. SR# 7726910166. I explained to the client that they will need to have a licensed plumber bring the water pressure up to a minimum of 35 psi and no more that 120 psi. I provided the client with the SR# and showed him where to find the specs on page 11 of his owners manual for water supply requirements. The client does have a water softener which could have flow rates out of spec. Unit is fully operational. Job complete.
Ivan B.
VENTHOODS UNKNOWN UXT4230ADS2 Checked vent hood. Fan switch not engaging. Light switch working fine. Ordered replacement.; ordrng 1 W10395033 (FAN MOTOR ASSY) and 1 W10395126 (FAN SWITCH)
Steven G.
DISHWASHER KITCHENAID KDTE304DPA0 "Checked dishwasher found touch pad will keep beeping has to turn power off to unit, replaced touch pad checked operation unit working normal now"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL MVWB765FW3 "Removed basket and gear case found rust on gear case and basket to the point where teeth are worn. Installed gearcase calibrated found rattle still there will need to replace basket and gear case again, went to remove screw for rotor to inspect noise found screw stripping need new rotor screws and stator. Vemdor has no ETA on basket call to set up appointment when basket comes in.; ordrng 1 W10586078 (basket) and 1 W10636382 (screw) and 1 W10817398 (clutch) and 1 W10897040 (ROTOR) and 1 W10897050 (STATOR) and 8 W11027980 (screw)s and 1 W11134159 (GEARCASE )"
Richard G.
DRYER MAYTAG MED3500FW0 "Customer complaint is that the dryer is not drying. Entered diagnostics and found error codes F4E4 L2 line voltage error, F4E1 heater relay or connector problem, F4E3 restricted air flow, F2E1 UI stuck button. Verified no heating in unit. Found following items needing replacement. Control, heating element, thermal fuse, thermal cutoff, and thermostat.; rqstng P&A on 1 279973 (cutoff-tml) and 1 W10875486 (cntrl-elec) and 1 W10909685 (fuse-thrml) and 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)"
Jesus C.
DRYER AMANA NED4655EW1 Tested dryer. Will not heat. Found bad thermal fuse. Replaced fuse. Dryer heating good. No issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Steven G.
DRYER WHIRLPOOL WED4815EW1 "Checked dryer found noise when drum is turning found tub bearing popped out of place on dryer front, adjusted checked operation unit is working normal now"
Jim G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer light module is out. Ordering new part. Will return to repair with part. ; ordrng 1 W11205083 (module)
Christian G.
DRYER WHIRLPOOL WED5000DW2 Issue stated by customer: dryer not working. Previous tech ordered main timer. Replaced unit tests good. Informed customer of survey.
lreyes@appliancecareoftexas.com
DRYER WHIRLPOOL WGD6620HW1 Gate code#7745 issue is unit turn off during cycle after been fixed.costumer said he ran 4 loads and it turned of on the last one. Call tech line and diagnose that it’s the harness that is bad. Olso recommended to order a new UI Incase harness fried it. ; ordrng 1 3391912 (hi limit t stat) and 1 8573713 (thermal cut off) and 1 8577274 (thermister) and 1 W11157861 (harns-wire) and 1 W11160620 and 1 W11314471
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW3 Issue was unit was not dispensing cold water. Found water house were connected the wrong way. Cold on hot and hot on cold. Fix water hoses Ran diagnostics. No other issues. Job complete.
Jim G.
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 "Confirmed sealed system issue with techline. Spoke to Adrian SR# 7726913296. Collected service fee. Quoted (P+L, not including service) ; ordrng 1 WPW10605286 (compressor)"
Ezequiel V.
WASHER MAYTAG MVWB835DW4 "Checked washer found no error codes, ran diagnostics no issues good drain, ran calibration all passed. No issues no errors. Spoke to customer about proper loading.job complete."
Ezequiel V.
RANGE WHIRLPOOL AGR5330BAW3 Duplicate PVR
lreyes@appliancecareoftexas.com
DISHWASHER KITCHEN AID KUDE48FXSP6 Issue is unit not drain. Found bad drain motor. Ordering part. Service fee collected. Costumer will pay for parts and labor when job is done quoted 92.00 labor +part ; ordrng 1 W10531320 (pump-drain)
Douglas H.
DISHWASHER KITCHEN AID KDTE334GBS0 "Complaint of eletical smell and not washing properly. Ran diagnostics testing. Got a slight electrical odor when vent kicked on. Found wash issue to be motor not installed properly. Slightly askew not allowing proper water flow to upper spray arm. Upper rack adjuster also broken. Called techline per notes spoke with Andy. He stated to repair unit. Sr 7726906430 Talked customer about what techline said, customer wants to contact Whirlpool first prior to repair because they are really unhappy with unit. . Marking as ESTIMATE FOR THIS REASON. Marking blower assembly, dispenser, and adjuster kit as estimate. ; rqstng P&A on 1 W10712394 (adjuster) and 1 W10861000 (detergent dispenser) and 1 W11228135 (vent), states that autho needed"
Jesus C.
DRYER WHIRLPOOL CGM2745FQ0 Complaint is no heat from unit. Tested dryer. Found bad thermal fuse on unit. Replaced fuse. Job complete. ; used 1 279816 (CUTOFF-TML) from stock
Jesus C.
RANGE KITCHEN AID KSEG700ESS3 Found terminal block and filter board were burnt. Ordering new parts. ; ordrng 1 W10245259 (block-term) and 1 W11175842 (suppressor)
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Tested unit. Determined the condenser fan was slightly mis aligned. Realigned issue resolved.
Colton B.
WASHER WHIRLPOOL WTW5000DW3 Issue is that washer will not advance cycle. Ran diagnostics and got a LF error code. Cold valve has low flow going into tub. Order new valve and scheduling for Friday with DS permission.; ordrng 1 W11038689 (valve)
Jesus C.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Noise from compressor when running. Found compressor is sitting loose and vibrating excessively. Secured compressor to frame of unit. Noise is gone. No further issues. Tested to complete.
Douglas H.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked pressures. Low side at 24 psi. High side at 10-20 psi. Calling techline due to reoccurring issues. Spoke with Rick. Told him my findings, he explained that based on my findings looks like a leak but due to nitrogen test holding pressure, can’t pin point issue. Suggested to have another lead tech come out for a second opinion. He also would like pressure test reran. 7726783761 ; schdld next appmnt for 1/20 MON !"
Jim G.
WASHER MAYTAG MVWB725BW0 Replaced pump. Issue fully resolved.
Devon F.
REFRIGERATOR MAYTAG MSS25C4MGB00 Customer complaint was unit would not make ice ordering new ice maker to resolve issue.; ordrng 1 W10873791 (icemaker) and 1 W11324588 (ICE DOOR)
Colton B.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Issue is no ice production. Icemaker tested good, verified that ice maker was getting voltage from control. Finding issue to be no water to ice maker. Ordering valve to resolve issue.; ordrng 1 WPW10498976 (valve)"
Richard G.
WASHER MAYTAG MHW5500FW1 "Customer complaint is that small socks are getting into the drum and keeping the unit from draining. Found that the bellows was not installed all the way on the inside of the unit. Fixed bellows, unit is now good to go. Spoke with customer about survey."
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Last trip found faulty UI console. Replaced UI console to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Douglas H.
DISHWASHER WHIRLPOOL WDF331PAHS0 Customer stated unit starts but no water. Ran test cycle to find no water coming in but valve energized. Removed kick plate to find water inlet line kinked and twisted. Removed water line to unkink. Reinstalled water line to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Devon F.
DISHWASHER MAYTAG MDB7959SHZ0 Customer complaint was unit upper rack and rack stop are broken ordering new rack track to resolve issue.; ordrng 1 WPW10567728 (track) and 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster)
Tommy B.
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Swapped fill tube to resolve icemaker issues. Unit testing good now.
Ivan B.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Checked refrigerator. Issue is with airflow in FC. RC cooLing properly. Ordered evap motor and evap assembly. Parts are covered by extended warranty. Quoted 100.08 for labor and collected 113.66 for service call. Did not schedule from because my calendar shows I have no availability until Monday customer would like earliest appointment with whatever tech available. Says waiting till Monday is too long. Customer would like appointment late morning/early afternoon like 11-1 window. ; ordrng 1 2315549 (EVAP MOTOR) and 1 W10242409 (EVAP ASSY)
lreyes@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFC300ESS03 Complaint was refrigerator making loud noise. Found damper not instal properly. Fix the issue and tested to make sure it didn’t make the noise. No other issues job complete. If costumer calls back send technician with part W10594329 damper motor.
Ivan B.
WASHER WHIRLPOOL WTW4616FW2 Replaced lid lock assembly. Unit operating properly now. No further issues at this time.
Richard G.
WASHER MAYTAG MHW5630HW0 "Customer complaint is that the unit would go into the spin cycle and never come out. Customer had to flip the breaker to get it to stop. Entered diagnostics and found error codes F0E2 over suds, F4E1 wash heater relay error or no feedback signal, F0E5 off balance load, F5E2 lock failure. Cleared error codes and entered quick test cycle. All steps passed. Tested console, determined bad. ; ordrng 1 W11316623 (console)"
Ivan B.
WASHER WHIRLPOOL WTW4616FW2 Replaced inlet valve. Unit operating properly at this time. No further issues.
Colton B.
MICROWAVE OVEN KITCHEN AID KOCE507ESS05 "Issue is inconsistent heat in oven. Tested oven, temperature was very inconsistent. Was 100 degrees cold when oven said it was done pre heating. Ordering control board and panel to resolve issue. Parts are covered under Ferguson warranty. Collected service call and quoted customer in labor on return visit. Control panel is out of stock PSP.; ordrng 1 W11093258 (panl-cntrl) and 1 W11179310 (cntrl-elec)"
Douglas H.
DRYER MAYTAG MEDX655DW0 "Unit turns off mid cycle about 10 minutes after running. Then after about 5 minutes after it turns itself off, it turns back on. Calling techline due to reoccurring issues. Spoke with Joel. He stated the motor is overheating and tripping overload and once it has time to cool it turns back on. Stated to check heater to ensure not grounding out and to replace motor. 7726907764 Replaced motor per techline. Also found unit had a bad roller used dryer repair kit to resolve that issue. Unit testing good now. No further issues at this point. Collected email for survey ; used 1 279827 (MOTOR), and 1 4392065 (REPAIR-DRYER) from stock"
Douglas H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not washing. Found f4e3 motor error. Ordering sump pump assembly to resolve the issue. ; ordrng 1 W11087376 (pump&motor)
Shawn W.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Found that the door was dented on the right side (Picture included). I ordered part.; ordrng 1 W11049227 (panel)
Douglas H.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Not cooling. EVAP fan stalling. Called techline per notes. Spoke with Cathy, confirmed not a SS issue but EVAP fan motor. Re7726910630Replaced EVAP fan to resolve. No further issues at this point. Yes to survey and leave behind."
Christian G.
RANGE WHIRLPOOL WFG525S0HB1 "Issue stated by customer: range won’t start on bake or broil. Displaying F3E0. Replaced control previously. Replaced spark module, unable to replace valve(no thread sealant or Teflon) rescheduling part install and ordering igniters+harness.; ordrng 1 W11161843 (harns-wire) and 1 WP9758079 (igntr-oven) and 1 WPW10333842 (igntr-oven)"
Ivan B.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced control. Unit still not filling. Techline SR#7726911396 advised I replace the inlet valve again and overfill switch. Customer would like this issue escalated. Explained that we don’t handle the replacement/return process that is between the customer and kitchen aid. Customer very frustrated.; schdld next appmnt for 1/20 MON !
Christian G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Cust. needs to reschedule. ; schdld next appmnt for 1/20 MON !
Christian G.
REFRIGERATOR KITCHEN AID KRFC704FPS01 Issue stated by customer: ice maker not working. Previously found wires cut to ice maker and tubing. Replaced. Unit tests good and calls for water. Informed customer of survey.
Ezequiel V.
DRYER MAYTAG MEDX655DW1 "Replaced thermal cut off and thermal fuse, ran dryer good voltage to thermal cut off and thermal fuse. No heat from dryer. Checked for voltage at dryer with only 120. Reset breakers with no luck spoke to customer about getting a electrician."
Devon F.
WASHER WHIRLPOOL CAE2795FQ0 "Customer complaint was unit would leave clothes wet at the end of cycle. Customer asked me would she be charged for service explained to her twice that she would be charged if we install a part. she thinks she has full warranty, told her her warranty only covers SC and parts then she began to argue I had to called Nick twice and tech 07 to verify they told me same thing. Now customer is angry and calls office and said our office said she is covered for everything. I then just said ok she kept insisting that I keep calling nick or a higher supervisor. I then stated I will order the part you need and by the time a tech comes back situation should be handled. Ordering new water valve to resolve issue.; ordrng 1 W11205048 (valve)"
Jesus C.
DRYER MAYTAG MED5630HC0 Duplicate ticket.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Checked refrigerator found refrigerator section not cooling, checked for frost pattern none detected, spoke to tech line confirmed possible sealed system issue tech line also advised to order air damper due to little air coming to refrigerator and no blockage SR7726912226; ordrng 1 W10594330 (elect damper)"
Douglas H.
COOKTOP ELECTRIC JENNAIRE n/a ESTIMATE ONLY! Customer stated right front burner doesn’t heat properly since he shorted the switch. Also found right rear switch to be faulty. Quoted 285.87 for P&L. Collected Sc. Customer didn’t want to proceed with repair. ; rqstng P&A on 2 W11120795 (switch-inf)s
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Costumer was not aware of the service fee. She was told by Costco she was cover. Explain that we need an authorization code. She will call Costco and reschedule
Richard G.
REFRIGERATOR KITCHENAID KBFN502EPA02 Customer complaint is that the refrigerator section is not cooling enough. Found evaporator in refrigerator compartment completely frozen. Thawed out unit. Tested to complete. Unit is good to go. Spoke with customer about survey.
Jim G.
WASHER MAYTAG MVWC565FW Replaced agitator. Issue resolved.
Christian G.
DRYER AMANA NED4655EW1 Issue stated by customer: dryer won’t stop running. Replaced main timer. Ran unit through quick cycle. Unit test good. Informed customer of survey.
Douglas H.
WASHER WHIRLPOOL WFW9500TW01 "Unit showing suds error. Checked drain pump for obstruction, nothing found there. Checked pressure line for obstructions none found there. Found cause to be faulty pressure switch. Ordering pressure switch to resolve the issue. ; ordrng 1 WPW10415587 (switch-wl)"
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was door leveling issue. Leveled doors to resolve issue. Unit tested good, talked to customer about survey."
Richard G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer has to leave by 4pm. Suggested rescheduling since I may have to remove the microwave from the cabinet which will take more time. Rescheduled for Friday.; schdld next appmnt for 1/17 FRI 12-6
Devon F.
RANGE WHIRLPOOL WFE505W0JS0 Called customer she said she will call office to reschedule.
Steven G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found refrigerator section evaporator iced up dethawed ice and replaced motor evaporator found user interface not beeping ordered; ordrng 1 W11124259 (USER INTERFACE ), used 1 W11087438 (MOTOR EVAP) from stock"
Ezequiel V.
DISHWASHER KITCHENAID KDTE334GPS0 Replaced control board ran diagnostics no issues. Checked for error codes no errors. Good water coming into unit. Job complete.
Steven G.
DRYER MAYTAG MED3500FW0 "Checked dryer found door hanging crooked, replaced inner door checked operation unit working normal now"
Christian G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: freezer side leaking and freezing at bottom. Found fan running constantly and ice door allowing air in. Ordering parts.; ordrng 1 W11324588 (ICE DOOR ) and 1 WP2315549 (evap fan motor)
Devon F.
DRYER WHIRLPOOL WED8500DC4 Customer address is completely wrong correct address is 154 Woodstone loop customer complaint was unit wouldn’t turn on tested outlet terminal block board and panel all are getting proper voltage called tech line they suggested replacing UI panel ordering UI and control just in case.; ordrng 1 W11116871 (console) and 1 W11158453 (cntrl-elec)
lreyes@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF520PADM0 Issue is unit not washing dishes. Told costumer about the service. He said he did not wanted to proceed with the service since he doesn’t want to pay for the service fee
Shawn W.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced pump and motor. Unit is now filling, washing and draining. Fully operational. Job complete. I was only sent one pump and only needed 1. I marked the other as (other). Client has not been completed on another call for the oven. Apparently we were there in early December and were going to return in 4 days, then the client got a notice that we were waiting on the part. This part should have come in by now."
John L.
WASHER ROPER RTW4516FW2 "Installed components, tried to test unit after installation. Found that control no longer working as should. Cannot get unit into diagnostics mode, will not respond.; ordrng 1 W11101494 (cntrl-elec)"
lreyes@appliancecareoftexas.com
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Issue was bad control. Replace control and panel control. No other issues. Job complete
Colton B.
WASHER MAYTAG MHW5630HW0 "Issue is that washer is leaking from dispenser. Cleaned dispenser housing, hose and drum bellow to resolve issue. Unit tested good. Also recommended using a detergent with a lower concentration and less of it."
Michael R.
WASHER WHIRLPOOL WTW4950HW1 "The customer said the appliance is shaking more than normal. no error codes, there is no water in the tub, calibrated and performed a diagnostics test, completed with issues or error codes, the tub is pretty wobbly, ordered suspension to resolve the issue ; ordrng 1 W11217817 (suspension)"
Richard G.
WASHER MAYTAG MVWB835DC4 "Customer complaint is that the washing machine leaves white soap residue on the dark clothes. Customer showed a picture and there is a lot of soap residue left on dark clothing. Entered diagnostics and found error codes F0E4 spin limited by water temperature, F3E2 inlet water temperature fault, F8E1 long fill. Entered automatic test and found that the cold water valve is putting water out very slowly. Changed valve with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 W11165546 (VALVE) from stock"
Devon F.
WASHER MAYTAG MVWX655DW2 Customer complaint was unit would not fill tube check inlet valves test pass asked customer what is it doing exactly hey said the water would not fill up the tube instructed customer on how unit works unit is operating as designed.
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
Richard G.
DRYER MAYTAG MEDC465HW0 Customer complaint is that the heating element is getting too hot and has burned an item of her clothing. Verified heating element is overheating. Replaced heating element with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 279838 (ELEMENT) from stock
John L.
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Inspected unit, found issue with valve and icemaker. Replace these parts to resolve issue.; ordrng 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker)"
Steven G.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Checked oven found display dead but making beeping noises when pushing on and off, replaced bad console checked operation unit working properly now"
Devon F.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint was unit water dispenser is putting out dirty water checked water lines coming in from the wall the water seems to be clear check water dispenser water clear to tech too changed filter water seems to be clear but customer thinks water is dirty asked customer to get water softener he said he has one already. Called tech line spoke with Andrew he said unit is operating as designed. 7726912598.
Adam H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Inspection of unit shows icemaker not filling with water. Replace water valves and feeder tube to resolve issue.; ordrng 1 W10701614 (tube-water) and 1 W10833705 (valve) and 1 W11308161 (VALVE )
slockhart@appliancecareoftexas.com
DISHWASHER JENN-AIR JDB9000CWP3 "Called trade partners for entitlement info spoke to Nancy she gave authorization number JOAZF00APL1 found upper tracks damaged causing rack to fall. Used skid removed tracks replaced with truck stock and tested all operations normal no leaks advised of survey.; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
Michael R.
WASHER AMANA NTW4516FW3 "Installed new control, appliance powered on, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Adam H.
REFRIGERATOR WHIRLPOOL UNVERIFIED Inspection of unit shows massive massive roach infestation both in on and around units door hinges in seals are covered in roach droppings. Live in dead roaches climbing in and out of units well customer was showing refrigerator to me. I informed customer because of this kind of infestation your warranty for this unit has been voided.
Uriah B.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Icemaker error E2. Tried running harvest in test 56, did not run. Needs new icemaker. ; ordrng 1 WPW10764668 (ice maker)"
Michael R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed parts ordered, tested the appliance at the display, all is working normal, no further issues"
Justin R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found rust under glass on top of crisper. Self inside fridge was coming apart, trim pieces were breaking off, need to order glass, crisper frame and 1 self for customer, customer said tech can just drop off parts next week and he would take care of it. ; ordrng 1 W10847515 (frame) and 1 W11038526 (shelf-glas) and 1 W11245713 (shelf-glas)"
Doug M.
REFRIGERATOR SAMSUNG RS25J500DSR "Inspected unit for sweating in fresh food compartment, found door seal not making sufficient contact with cabinet, called Samsung tech line , tech sed to replace upper and lower hinge and door. ; rqstng P&A on 1 DA61-05573A (LOWER HINDGE ) and 1 DA61-05575A (UPPER HUNDREDS) and 1 DA91-02963V (DOOR)"
John L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed components, issue resolved."
Michael R.
WASHER MAYTAG MHW6630HW0 "Installed part ordered, ran a quick wash diagnostics test, completed with no issues or error codes, appliance is working normal. The customer wanted me to run a drain and spin cycle to make sure the time was counting down properly, ran cycle, counted down and completed normal"
Adam H.
RANGE WHIRLPOOL WFE505W0HS1 Install components tested unit issue resolved
Michael R.
REFRIGERATOR MAYTAG MRT118FFFH04 "The said she’s hearing a noise on the refrigerator, said the compressor wasn’t coming on, temperatures were normal, food and ice cream were frozen in the freezer. No noise on arrival, turned the temperature up and the compressor came on, said that’s the noise she’s hearing, advised that was normal. Waited around for about 10 minutes, there is no abnormal noises, appliance is working normal"
Adam H.
REFRIGERATOR AMANA ART308FFDM06 Install component and tested issue resolved
Adam H.
DRYER MAYTAG MEDB835DW4 Installed component tested unit issue resolved
Justin R.
DRYER WHIRLPOOL WED6620HC1 "Calling techline to assist, JK is assisting. Jk had me checked multiple test points and recommended we change control, UI, and communication harness going to UI. ; ordrng 1 W11160620 (HARNESS UI) and 1 W11350214 (CONTROL BOARD ) and 1 W11351728 (Ui CONSOLE)"
Adam H.
DRYER MAYTAG MGD6630HC Contacted customer before arrival and went over pricing. Customer states they already have the dryer converted no need for service visit. Issue resolved
Uriah B.
FREEZER WHIRLPOOL WRT318FZDW01 Replaced thermistors. All checks ok. Cx to observe.
Uriah B.
M/W OTR UNKNOWN UMV1160CB6 Replaced holder and control and bulb. All checks ok.; pckd up 1 8206232A (lamp 40 watt)
Uriah B.
LAUNDRY MAYTAG MVWB765FW2 "Replaced basket, drum assembly, dispenser drawer and agitator. Ran calibration and auto test cycle. All checks ok. S225EQ"
Justin R.
WASHER MAYTAG MHW6630HW0 "Checked over unit in diagnostics, did not see or recreate leak. Filled tub up a couple of times. Customer thinks the drain hose wasn’t in drain port correctly from install. Placed hose in correct spot and tested again, did not see a leak. Will just have customer monitor unit during cycle."
Uriah B.
WASHER WHIRLPOOL WFW8540FW1 "F8E3Cx experiencing unit not going into wash cycle. Door would lock and then sit. Checked wiring connections. Checked spin operation, checked spin operation, drain operation. Ran diagnostics twice and both times ok. Secured drain with tie. If callback, please order the control board and the water level sensor. WPW10448876. SensorW11201290. ControlWill need 2nd tech for callback install.; used 1 WP8567668 (TIE) from stock"
Justin R.
WASHER WHIRLPOOL MVWB725BW0 "Replaced suspension, ran unit with towels on high spin did notice the unit being fairly loud, would recommend replacing hub, stator and rotor as well but suspension definitely helped with the off balance issue."
Justin R.
N/A N/A WED5300SQ0 "Replaced thermal fuse due to being Blown, while changing I found the wiring on the thermal cutoff damaged causing it to come off of connector with ease, believe this to be the issue with cutting the dryer off. Replaced cutoff and wiring and tested to complete. ; used 1 279816 (CUTOFF), and 1 WP3392519 (FUSE) from stock"
Justin R.
REFRIGERATOR MAYTAG MSD2542VEB01 "Found compressor way too hot, unit is in a constant defrost. Looking at service pointer W10403998 says to replace control. Would also need a new compressor. Customer is going to deny service and get a new fridge. Collected service call."
Justin R.
DISHWASHER MAYTAG MDB4949SHW1 Called customer and he said he canceled request for service. Job closed.
Doug M.
ICEMAKER KITCHENAID KUIX305ESS2 Replaced tube and pump due to crack in tube and not reading water levels test unit operation checks ok
Doug M.
REFRIGERATOR WHIRLPOOL WRT134TFDB00 "Replaced compressor due to no cool , operation checks ok"
Justin R.
DRYER MAYTAG MEDX655DW1 "Called customer and he said he found issue, found a burnt terminal block. No longer needs service."
Ezequiel V.
WASHER WHIRLPOOL WFW5620HW0 "Checked washer found washer control lock on turned off control lock ran diagnostics no issues no error codes, began normal wash cycle no issues. Job complete."
Tommy B.
DISHWASHER KITCHENAID KDTE504DSS0 F6E4 F6E2. Noticed a saturation of soap during the test cycle. Issue may be a result of oversuds. Instructing customer to contact office if issue persists. Collected service call.
Jim G.
COOKTOP ELECTRIC JENN-AIR JGD3536GS00 Replaced spark module. Tested properly issues resolved. Survey prepped.
Colton B.
DRYER MAYTAG MEDC465HW0 Customer complaint was poor dry/steam in dryer after cycle. Customer reported moisture in the exhaust hose. Finding issue to be a blockage in the exhaust line to the outside. Customer is going to call an HVAC guy to check.
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Unit has vibration noise issue. Found issue to be leveling issue. Leveled unit to resolve the issue. Unit testing good now with normal noise. No further issues at this point. Yes to survey and leave behind.
Jesus C.
WASHER WHIRLPOOL WTW8500DC2 Tested washer. No water from cold valve. Good water from hot. Good water supply. Cold water valve is bad. Will need to replace valve. Estimate for repairs is 100 for labor. 95 for valve. Plus 105 service fee. Installed new water valve. Good water now dispensing from cold side. Ran calibration. No issues during testing. Unit is working properly. Collected payment. Job complete. ; used 1 W11165546 (VALVE) from stock
Douglas H.
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Customer stated home warranty company told her leak in in SS. Didn’t find any indication of a leak. Last tech found faulty compressor. Confirmed diagnosis of faulty compressor. Replaced compressor to resolve the issues. Vacuumed unit, held vacuum, charged unit, held charge. Unit began cooling immediately upon testing. Yes to survey and leave behind."
Steven G.
RANGE AMANA AER6303MFB2 "Checked range found bad control board, replaced control board, checked operation unit working normal now"
Ezequiel V.
RANGE AMANA AER6303MFS2 "Replaced control board on range, ran diagnostics no issues with cooktop or oven section. Ran bake cycle good bake element. No error codes found during operation or testing. Job complete."
Ezequiel V.
WASHER AMANA NTW4516FW2 "Replaced basket due to damage, ran calibration no issues, no error during operation. job complete."
Steven G.
RANGE AMANA AER6303MFS2 "Checked range found burners working but clock was dead, checked power at receptacle found 240 but on black and white getting 7 volts customer to get electrician to check power range is ok"
Christian G.
WASHER WHIRLPOOL WTW8500DC4 Issue stated by customer: console not responding to touch and washer not washing properly. Replaced console and ECU. Unit test good. Informed customer of survey.
Tommy B.
WASHER MAYTAG MVWB835DC4 Customer stated that the unit has black residue below water line during cycles. Found a pink residue in upper half of inner tub. Unit had no error codes and passed automatic test cycle. Reviewed use and care regarding proper detergent (HE) and also using the clean cycle for washer. No further issues at this time.
Ezequiel V.
WASHER WHIRLPOOL WTW4816FW1 "Replaced control board, ran calibration no issues ran quick diagnostics no error occurring operation. Job complete."
Sherman J.
DRYER MAYTAG MGDB855DC3 Upon arrival checked under lid with unit running. Removed door and front. Checked rollers and around drum. Watch battery found in unit. Yes to survey and leave behind. Unit is functioning as designed. No further issues at this time.
Jesus C.
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new pump and hose. No issues during testing. Tested to complete.
Douglas H.
REFRIGERATOR KITCHENAID KRFF507HPS00 Last trip techline stated to replace the door. Replaced door to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Devon F.
REFRIGERATOR KITCHENAID KBSD618ESS01 Customer complaint was unit door didn’t seal. Tech noticed lower freezer shelf was seated wrong repositioned the drawer unit is operating as designed.; ordrng 1 W10800790 (gasket-fip)
Tommy B.
WASHER WHIRLPOOL WFW94HEXW2 "Free soaking with field supervisor, determined that the issue is the MCU and not the latch. Ordering and rescheduling. ; ordrng 1 WPW10374126 (cntrl-elec)"
Jesus C.
RANGE WHIRLPOOL WFC310S0EB3 Installed new switches. Unit is now working properly. Job complete.
Colton B.
RANGE WHIRLPOOL WFE515S0ES2 "Unit is in apartment 1418. Finding display flicking off and on with image burned in. Ordering new control to resolve that issue. Door latch appears to be operational, but I’m ordering a door switch just in case, maintenance reported an F5 error. I could not get unit into diagnostics due to faulty control.; ordrng 1 W11122543 (cntrl-elec) and 1 WP9757262 (swtch-lite)"
Jesus C.
DRYER AMANA NED4655EW1 Installed new timer. Tested dryer. Good heat. Good airflow. Shuts off on own. No further issues. Job complete.
Jesus C.
WASHER WHIRLPOOL WTW7800XW2 Installed new hinge springs. Old hing bar broke during install. Will need new hinge bar. ; ordrng 1 WP8563965 (lid hinge)
Jesus C.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Fresh food top lamp and crisper lamp not powering on. Freezer light is dim. Called tech line. Will need to replace both fresh food lights. Gave customer quote for repairs. Service fee 105labor 100Parts 300Will collect payment on next visit. ; ordrng 1 WPW10515057 (light) and 1 WPW10515058 (light)
Jesus C.
DRYER MAYTAG MEDX655DW1 Complaint is long dry times. Tested dryer. Dryer cycles off at 166. Moisture sensor is working. Called techline. Issue might be with electronic control. Will order new control. ; ordrng 1 W10476828 (control electronic)
Jim G.
DRYER WHIRLPOOL WED85HEFC0 Replaced dryer kit. Issue resolved.
Richard G.
WASHER MAYTAG MVWC565FW2 Replaced control. Tested to complete. Unit is good to go.
Jim G.
WASHER MAYTAG MVWB835DW4 Mark SR# 77267897853Determined function of unit was proper. Customer education.
Douglas H.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Refrigerator compartment not cooling properly. Finding issue to be electronic control not reading thermistor properly to cool refrigerator compartment. Also observed that the unit randomly shuts off. Found that to be caused by power supply board. Ordering power supply, electronic control and EVAP harness to resolve the issue. CRP the parts. Quoted 125 plus tax for labor. ; ordrng 1 W11087438 (motor-evap) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Douglas H.
RANGE KITCHENAID KSDB900ESS3 Screws holding the glass door in place we’re not installed properly and stripped leaving sharp edges. Ordering new screws to resolve the issue. ; ordrng 10 W10777162 (screw)s
Steven G.
REFRIGERATOR WHIRLPOOL GI6FARXXY04 Checked refrigerator found bad compressor ordered estimate about 800.00; ordrng 1 W10164016 (compressor)
Shawn W.
WASHER MAYTAG MVWB835DC4 Called client and they were not expecting to pay COD. I called our office and was informed there is an authorization.found lid damaged at the hinge. Replaced hinge and lid. Fully operational. Job complete.
Ezequiel V.
OVEN ELECTRIC (D WHIRLPOOL WFG320M0BS3 "Checked range found bad control board, verified proper voltage to all oven components checked good. Ordering control board to resolve issue.; ordrng 1 W10841330 (cntrl-elec)"
Ivan B.
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS Forgot to set parts aside and parts were taken to warehouse. Did my route and was to pick up parts last but Lowe’s will be closed.; schdld next appmnt for 1/16 THU !
Jim G.
WASHER WHIRLPOOL WTW7300DW0 Replaced all parts. Recalibrated machine. Issue replaced
Jim G.
RANGE KITCHENAID KFDD500ESS02 Replaced wire harness. Issue resolved. Unit tested properly thereafter.
Richard G.
RANGE WHIRLPOOL WFE320M0ES2 Complaint is that the oven door does not open/close properly. Verified door is crooked and door also swings freely open. Found broken active hinge and bent left hinge.; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Ivan B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ Replaced shelf glass. No further issues at this time.
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW4 Issue was unit was leaking do to bad water valve. Replace water valve no issues. No error codes job complete
Tommy B.
COOKTOP ELECTRIC KITCHEN AID KICU568XBL00 Found issue to be cracked cooktop. Ordering parts to resolve issue. Collected service call.; ordrng 1 WPW10396829 (COOKTOP)
Shawn W.
DRYER MAYTAG MEDC465HW0 "Called client to let them know I was on the way. Had a hang up, then a no answer. Found temperatures to be fine. Measuring from the exhaust it got up to 154 degrees F. Conducted dryer vent test and it passed. I had to dig on the outlet to get 240 VAC. I noticed that the dryer would turn off when I just slightly tap the 240 4 prong outlet while it is running and it I will turn off. I checked the continuity of the power cord and it is sound. When measuring the terminal block I was able to get 240 VAC. However, it would drop down to 60VAC if I wiggled the cord at the outlet. Explained to the client and showed them. I also had her look at the temperature reach 159 degrees F a second time. As a courteous I explained the situation over the phone to Mr. Electric. They are coming tomorrow to re-wire her outlet. Unit is fully operational. Job complete."
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 Console is unresponsive. Ordering new parts to resolve issue.; ordrng 1 W11299279 (console)
Devon F.
RANGE JENN-AIR JJW8630DDS Customer complaint was unit would shut off sometimes took unit out inspected terminal block block and wiring harness frayed could not order parts because discontinued. Collected service call 113.66 card
Sherman J.
REFRIGERATOR KITCHEN AID KRFC302ESS00 Upon arrival. Warmed up gaskets to fully seal. Leveled unit. Adjusted stop at top of unit. Customer arrived @1330. I waited due to 3cx not working for call ahead. Yes to survey and leave behind. No further issues at this time.
lreyes@appliancecareoftexas.com
DISHWASHER KITCHEN AID KUDS50FVBL3 Issue is unit not turning on. Replace control board. But the wrong console was order. Ordering the right part. W10249999; ordrng 1 W10249999 (panel-cntl)
lreyes@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFF507ESS01 Issue is unit not cooling right found evaporator frozen up. Defrosted evap. No other issues. Air grille broke need to replace that part ; ordrng 1 W10496613 (grille)
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer complaint is icemaker concerns as well as food freezing in the pantry section. Icemaker is functioning normally at this time. Tested FC and RC thermistors as well as evaporator and condenser fan motors. All tests reveal components functioning as designed. Adjusted refrigerator compartment temperature to 40 degrees and instructed customer to monitor food with high water content. Yes to surevey.
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 I did find a dent on the handle and found the lower trim damaged. The touch screen scroll on the UI is not operating properly and will need to be replaced. No errors found in diagnostics. I ordered parts. ; ordrng 1 W10327377 (trim) and 1 W10875206 (hndle-door) and 1 W11107237 (console)
Jesus C.
WASHER MAYTAG MHW5630HC0 Tested washer. F5E0. Basket is shaking and will not balance. Will order new shock absorbers. ; ordrng 4 W11316766s
Tommy B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Ran diagnostics with no error codes revealed. Unit is functioning normally at this time. Reviewed use and care and proper washing loading procedures with the customer. Yes to survey.
Colton B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue is that the refrigerator is not cooling enough. Refrigerator is a few degrees above recommended. Frost pattern on evaporator looks good. Verified good airflow, all fans are operational. Found condenser coils to be very dusty. Vacuumed dust on condenser coils and front grill to resolve issue."
Devon F.
DRYER MAYTAG MEDB950YG0 Customer complaint was unit would make loud noise found pulley faulty ordering new pulley to resolve issue.; ordrng 1 WPW10547292 (pulley-idr)
Colton B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue is a no drain dishwasher and a broken upper rack adjuster. Drain issue appears to be due to broken glass in drain pump, damaging drain pump impellers. Order drain pump and rack adjusters to resolve issue. ; ordrng 1 W10712395 (adjuster) and 1 W10876537 (drain pump)"
Richard G.
WASHER WHIRLPOOL WTW5000DW0 Customer complaint is that the unit is very noisy. Showed a video of the unit making a loud grinding during agitation. This unit has previously been worked on. Says another technician came out before me and stated there were a couple of loose screws in the back and he tightened them up and left. Customer states the issue was never fixed. Entered diagnostics and found no error codes. Entered automatic test and verified the grinding noise as soon as the unit went into agitate.found unit to have a bad gearcase and motor. Requesting 2x labor.; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)
Christian G.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Issue stated by customer: inner glass broken from clean function on built in oven. Replaced. Unit test good. Informed customer of survey.
Richard G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer complaint is that the ice maker is not working. Unit will begin harvest but not complete. Unit will call for water. Determined bad sensor on icemaker telling the icemaker the ice bin is full when it is not. Replaced icemaker with truck stock. Harvest completed and called for water. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 W10873791 (ICE MAKER) from stock
Steven G.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Checked refrigerator found no lights, nothing running, checked for power at on and off switch not getting 120 volts, customer to get Electrician to check power."
Christian G.
WASHER WHIRLPOOL WFW92HEFW0 H.O. Purchased house 2019. No one lived in home prior. Unit still under warranty. Issue stated by customer: washer displaying error code F1E1. Ran unit through diagnostics confirming error code. Voltage tests good from wall and plug. ECU not out putting proper voltage. Ordering parts.; ordrng 1 W10864049 (cntrl-EXP.) and 1 W11201293 (cntrl-elec)
Ezequiel V.
WASHER MAYTAG MVWB880BW0 "Replaced control board ran diagnostics no issues, no error codes found during testing or operation of washer. Job complete"
Tommy B.
RANGE JENN-AIR JJW2430DP01 Whirlpool sent parts to customer which were incorrect. Replacing with new consul with proper trim to his office; ordrng 1 W11236887 (console)
Christian G.
WASHER MAYTAG MVWB835DC4 Issue stated by customer: washer displays LF. F0E3 displayed. Ran unit through diagnostic test and found bad valve. Replaced with truck stock. Unit test good. Informed customer of survey.; used 1 W11165546 (VALVE) from stock
Devon F.
WASHER WHIRLPOOL WTW8500DW5 Customer complaint was unit would not fill tube turned water on unit is operating as designed.
Ivan B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Checked refrigerator. RC cooling properly no issues. FC not staying cold. Intermittent freezing. Ordered evap motor assembly and elec control. Customer will be in contact with whirlpool and Home Depot about getting a replacement unit and will call to cancel appointment if need be.; ordrng 1 W10867574 (ELEC CONTROL) and 1 W11050039 (EVAP MOTOR)
Devon F.
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would not turn on and made noise found noise to be drain pump replaced drain pump from truck stock unit is operating as designed.
Devon F.
DISHWASHER MAYTAG MDB4949SDZ0 Customer complaint was unit would start for a second then cut off fixed yesterday.
Jim G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Reschedule appt. ; schdld next appmnt for 1/16 THU 8-12
Douglas H.
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 Last trip techline stated to replace blower. Replaced blower same issue as before. Calling techline again. Spoke to Andy. Found issue to be neutral dropping out under load. Advised to have customer contact electrician. SR 7726901732
Steven G.
WASHER MAYTAG MHWE300VW11 "Checked washer found unit will not start, checked and found bad touchpad, replaced checked operation unit working properly now"
Sherman J.
WASHER MAYTAG MVWC415EW0 Upon arrival ran diagnostics on unit. No error codes given. Recalibrated board. Ran diagnostics on unit again. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind. Collected 140.73 sc.
Colton B.
DRYER WHIRLPOOL WED5000DW2 "Issue is a no heat dryer. Found issue to be a faulty heating element. Replaced heater, unit now heats as intended. Found a lot of lint around dryer, advised customer to vacuum as it can be a fire hazard. Talked to customer about survey.; used 1 279838 (ELEMENT) from stock"
Ivan B.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Oven keeps resetting due to WiFi being on and panel will not let your turn it off. Error diagnostic showed ACU lost communication. Ordered replacement.; ordrng 1 W11253186 (ACU)
Shawn W.
MICROWAVE OVEN JENN-AIR JMW3430DS02 The console came with discoloration from the factory. I spoke with the client and he preferred that we keep the old one on until we can have this damaged console replaced. (Pictures included); ordrng 1 W10875262 (console)
Tommy B.
WASHER MAYTAG MVWC555DW Called techline and spoke to Steve. Reviewed use and care guide along with washing techniques and loading techniques with customer. No further issues at this time.
Colton B.
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Issue is no water to dispenser or ice maker. Ordering new 3 way valve to resolve issue.; ordrng 1 WPW10179146 (valve-inlt)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Checked refrigerator ice maker found no issues of operation. Found no error codes. Job complete.
Ezequiel V.
DRYER MAYTAG MGDB765FWP0 Checked dryer found no issues with operation of dryer. No error codes found during testing. Job complete.
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the dishwasher will not advance cycle. Ran diagnostics and got an F4E3 error code. Unit needs a new sump assembly. Ordering new pump and sump assembly to resolve issue.; ordrng 1 W11025157 (pump&motor)
Richard G.
DISHWASHER KITCHENAID KDPM354GPS0 "Called customer. She is unavailable, requesting any time in afternoon tomorrow. Holding parts and rescheduling for tomorrow.; schdld next appmnt for 1/15 WED 12-6"
Douglas H.
DRYER MAYTAG MEDB835DC4 "Customer asked me to check unit. Unit testing good good, found no errors on unit. Educated customer on proper load sizes and use of unit. No further issues at this point. Yes to survey and leave behind."
Michael R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Error F7E1, heat problem, found the drain under the cabinet not routed properly, had to pull out the DW to reroute the drain hose to correct the problem. Ran a diagnostics test, completed with no issues or error codes."
Michael R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "The freezer wasn’t cooling properly, found ice cycles on the back and front of the freezer. Air was getting in from the bottom due to a lot of ice that spilled over, not all the door to sit properly. Removed the door and bottle compartment, customer cleaned out all the ice. Put door back in place, no air leaks the door is closing properly, temperature in the RC are normal, no further issues"
Christian G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: built in oven not responding to controls and displaying wrong date/time. Ordering parts.; ordrng 1 W11040198 (cntrl-elec LOWER) and 1 W11261167 (cntrl-elec) and 1 W11297709 (console)
Devon F.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer complaint was unit would have condensation on ice maker bin and ice maker would sometimes not work called tech line about condensation they said unit is operating as designed 7726898866 David ordering new ice maker to resolve issue.; ordrng 1 W11294907 (icemaker)
Ivan B.
DISHWASHER KITCHENAID KDFE104HPS0 Customer at work not home and will not be home within the window. ; schdld next appmnt for 1/16 THU !
Adam H.
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Installed component issue resolved
Steven G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator found unit low on freon added dye drier and charged unit will be back in two weeks to check for leak. Ordering evaporator just in case need authorization ; ordrng 1 2188823 (evaporator)
Christian G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: lower cooling fan speed errror keeps displaying. Replaced both control units and lower fan. Spoke to Bruce with Techline who is stating to order the wiring harness.; ordrng 1 W11225364 (harns-wire) and 1 W11248652 (blower)
Christian G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker not producing any ice. Found frost by ice door and ice maker try with shallow ice. Ordering parts.; ordrng 1 W10873791 (icemaker) and 1 W11324588 (ICE DOOR)
John L.
WASHER MAYTAG MVWB865GW0 "Installed components, recalibrated unit. Issue has been resolved."
John L.
WASHER WHIRLPOOL NTW4516FW3 "Installed components, recalibrated unit. Issue resolved."
John L.
WASHER WHIRLPOOL WTW4816FW2 "Installed new board. Recalibrated unit, issue has been resolved."
Devon F.
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 "Customer complaint was unit would not dispense water nor would it make ice, replaced inlet valve problem still exists called tech line they walked me thru checking the inlet valve tech line said valve is defective reordering new inlet valve to resolve issue.; ordrng 1 W10822681 (valve-inlt)"