Service History 39 - ApplianceCare

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Corpus Christi, TX 78418

Adam

Job Details: 10/22/2021

Install panel tested unit issue resolved

We serviced a

KITCHENAID ICEMAKER

Model KUIC18PNZS0

Near Corpus Christi, TX 78410

John L.

Job Details: 10/22/2021

Install Evaporator, vacuum then charge unit. Unit is holding charge and tray has begun to frost over, Issue on this unit has been resolved.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Corpus Christi, TX 78412

John L.

Job Details: 10/22/2021

Installed suspension, no more bounce in basket. Issue resolve.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Corpus Christi, TX 78415

Adam

Job Details: 10/22/2021

Install components tested unit issue resolved

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB

Near Victoria, TX 77905

Michael

Job Details: 10/22/2021

The appliance isnt cooling in both compartments. The event evaporator fan is working normal and the condenser fan and the compressor are starting up properly and working normal. I had it plugged into a kill a watt meter, it leveled off at .49 amps. Low on Freon, ordered the drier, please reschedule with a sealed system technician.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near San Antonio, TX 78251

Sebastian

Job Details: 10/21/2021

Customer called in to cancel

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ5

Near San Antonio, TX 78253

Jesus C.

Job Details: 10/21/2021

Tested unit. Found vent fan harness was loose. Secured fan harness. Good exhaust. No further issues. Tested to complete.

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model SSCN60PA1SU

Near Bulverde, TX 78163

Jim G.

Job Details: 10/21/2021

I verified a stuck switch. I was able to free it and securely fix the lid to the reservoir.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS

Near San Antonio, TX 78253

Jesus C.

Job Details: 10/21/2021

Tested unit. Range handle fell off. Removed door. Reattached door handle. No further issues. Job complete.

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC54EC0HS03

Near San Antonio, TX 78254

Sebastian

Job Details: 10/21/2021

Found that customer is not able to start up the oven found that at the wallplug I have a full 240 from El one to el to buy from L1L22 neutral I do not have 120 V being that Im losing voltage on both sides to neutral my conclusion is that the neutral is damaged customer had a electrician come out and check before I did but after checking several times I can definitely confirm that they have lost the neutral

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Cibolo, TX 78108

Chris S.

Job Details: 10/21/2021

Customer stated that there was water leaking from water filter area. Ordering reservoir and water filter housing.

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS72EC0HS01

Near San Antonio, TX 78254

Sebastian

Job Details: 10/21/2021

Customer was under impression that unit would be covered at the moment unit is not covered and we have no authorization customer claims there is a situation with their builder that I cannot confirm explain to customer that they must call whirlpool and get authorization if I am to work on it without collecting payment

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near San Antonio, TX 78245

Jesus C.

Job Details: 10/21/2021

Installed new light modules. No further issues. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HB1

Near Cibolo, TX 78108

Zachary

Job Details: 10/21/2021

Customer requested handle be reattached that had fallen off. Took door apart and reattached handle and re constructed door. Re attached door to oven and it functions as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Cibolo, TX 78108

Zachary

Job Details: 10/21/2021

Customer reported dryer would cycle but not throwing heat. After inspection found the outlet not giving out the proper 240 voltage. Went to breaker box and turned the breaker off and on twice. The first time the breaker was still not getting the correct voltage. On the second time flipping the breaker the outlet started giving out the correct 240 voltage. Tested the dryer on time dry and auto dry, heating element kicked on as designed. No other issues or errors found. Dryer is working as designed. Advised the customer to have an electrician look at the outlet and breaker. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near San Antonio, TX 78253

Sebastian

Job Details: 10/21/2021

Customer meant to call and cancel call

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Bulverde, TX 78163

Jim G.

Job Details: 10/21/2021

Passive hinge is no longer functioning. Igniter is failing.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS01

Near San Antonio, TX 78245

Jesus C.

Job Details: 10/21/2021

Complaint is sometimes screen freezes, light wont turn on, and will sometimes stop mid cook. Found bad UI and ACU. Replaced both. No further issues during testing. Job complete.

We serviced a

MAYTAG RANGE

Model MGT8720DS05

Near Kerrville, TX 78028

Colton B.

Job Details: 10/21/2021

Customer complained of top oven not working and bottom oven not being hot enough. Calibrated bottom oven. Troubleshoot top oven found to be faulty igniter. Customer declined any further work stated he would order and install himself. Collected service call fee.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near San Antonio, TX 78251

Sebastian

Job Details: 10/21/2021

Found wiring was just loose to the lcd after reapplying make sure to secure with zip tie

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Converse, TX 78109

Zachary

Job Details: 10/21/2021

Called ahead no answer left voicemail. Arrived no one answered door. Called secondary # listed, customer answered and said issue has been resolved. Job complete..

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near San Antonio, TX 78244

Zachary

Job Details: 10/21/2021

Called ahead, customer said it was working again after they had it unplugged for a few weeks. Since it was called in under safety went to double check everything. Tested range, all burners good. Oven ignition good. Checked found no error codes or any other issue. Range is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near San Antonio, TX 78218

Zachary

Job Details: 10/21/2021

Checked washer, issue is clicking loud sound. No errors were present. Tested washer through diagnostics and everything functioned fine. When entering spin cycle found that the ticking sound customer heard was the drain hose knocking on back of washer panel. Installed tie wire and adjusted drain hose to resolve issue. Washer is now working as designed ; used 1 WP8567668 (Tie-wire) from stock

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM03

Near San Antonio, TX 78204

Sebastian

Job Details: 10/21/2021

Replaced both thermostats harness fan and gasket customer to watch unit

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Spring Branch, TX 78070

Jim G.

Job Details: 10/21/2021

After exhaustively repairing and diagnosis it tech line advises replacing harness.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Spring Branch, TX 78070

Jim G.

Job Details: 10/21/2021

Replaced faulty module however it did not fully rectify issue. Also customer is having another issue with ice melting in the bin. So I will also replace the UI.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS02

Near Spring Branch, TX 78070

Jim G.

Job Details: 10/21/2021

Replaced console. Issue resolved.

We serviced a

KITCHENAID MICROWAVE OVEN

Model KOCE500EWH05

Near Floresville, TX 78114

Chris S.

Job Details: 10/21/2021

Customer stated that the oven would turn off when they were cooking and they got Eric code F6E0. Which means no communication between main control and UI board. Ordering main control board and UI. UI is out of stock.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Kerrville, TX 78028

Colton B.

Job Details: 10/21/2021

Customer complained machine would not wash clothes. Changed out splutch actuator. Machine works.

We serviced a

WHIRLPOOL THIN-TWIN 24' LE

Model WET4024HW

Near San Antonio, TX 78201

Sebastian

Job Details: 10/21/2021

Replace the timer and confirm that unit is now working as it should

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near San Antonio, TX 78224

Jesus C.

Job Details: 10/21/2021

Tested unit. No water to tub. Found wiring damaged at valve. Repaired wiring. Good water to tub. No further issues. Job complete.

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model CU50PA-1C

Near Fair Oaks Ranch, TX 78015

Colton B.

Job Details: 10/21/2021

Issue was a screeching noise. Ordering parts to resolve issue. Issue believed to be a pressure switch dry running the drain pump. Will call customer when parts come in.

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE

Near Fair Oaks Ranch, TX 78015

Colton B.

Job Details: 10/21/2021

Customer complained of leaky ice maker, found a blockage in supply tube. Cleared blockage. Tested ice maker found leak ordering new ice maker and broken light module.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near San Antonio, TX 78232

Zachary

Job Details: 10/21/2021

Replaced sump and motor assembly. Tested dishwasher and it is now working as designed. No other issues or error codes found.

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HW1

Near Schertz, TX 78154

Zachary

Job Details: 10/21/2021

Checked range, issue is broil kicks on after preheat during bake cycle. Checked control and wire harness no issues. Found no error codes. Tested range with bake shield off got up to 180 and appeared to be working as designed. . Came to conclusion to replace control board. Ordering board to resolve issue.

We serviced a

JENN-AIR OVEN ELECTRIC (D

Model JJW3830WS02

Near Boerne, TX 78006

Colton B.

Job Details: 10/21/2021

Previous tech diagnosed a bad console. Replaced console unit testing good.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Floresville, TX 78114

Chris S.

Job Details: 10/21/2021

Customer stated dryer was making weird noise and it should be drive motor. Drive motor is covered for 10 years took quick pic of SB web. Ordering motor and blower wheel.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near San Antonio, TX 78249

Colton B.

Job Details: 10/21/2021

Issue is a no cool refrigerator. Finding an uneven frost pattern and a .5 amp draw. Issue appears to be a leak in the evaporator. Ordering a new evaporator and HV drier to resolve issue. Returning November 1st.

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Corpus Christi, TX 78414

John L.

Job Details: 10/21/2021

Installed new control board, issue has been resolved.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Corpus Christi, TX 78418

John L.

Job Details: 10/21/2021

Inspected unit, ran test. Found issue with motor. Motor will need to be replaced to resolve issue.

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Port Aransas, TX 78373

John L.

Job Details: 10/21/2021

F11 motor control unit was only code able to pull as unit would not allow for further probing. Will order MCU, HMI and lock to resolve issues.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Alice, TX 78332

Adam

Job Details: 10/21/2021

Customer complaint of unit continuously filling with water but never advancing to a wash cycle. Inspection of unit shows no error codes. Further inspection shows drain hose was not set at proper height which in turn is allowing water to run out of the tub. I just drain hose calibrated unit ran verification cycle issue resolved

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Port Aransas, TX 78373

John L.

Job Details: 10/21/2021

Installed bin, issue resolved

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS

Near Corpus Christi, TX 78417

Michael

Job Details: 10/21/2021

The appliance stopped cooling, unplugged on arrival. I plugged the appliance into a kill a watt meter, when the compressor started up the amps jumped up to 14.5 amps and shut off tried to start up up again and it did the same thing. The compressor is locked up, ordered compressor, please reschedule sealed system technician

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ

Near Corpus Christi, TX 78416

John L.

Job Details: 10/21/2021

Installed components. Powered unit on, fan is turning and unit has started t cool. Issue resolved.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Kingsville, TX 78363

Adam

Job Details: 10/21/2021

Customer complaint is unit will not fill with water. She wanted me to make sure that was in the notes because in the notes it states unit would not spin but in fact the issues with the water. Inspection of unit shows no error codes. The customer is concerned by the amount of water unit is using to wash states that it is not enough for a proper wash cycle. Manually tested both hot and cold valves Working in good condition. Calibrated unit and ran verification cycle no issues found. I did instruct customer however that minimum water level for these machines is considered normal operation. Issue resolved

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Corpus Christi, TX 78413

Michael

Job Details: 10/21/2021

The inlet valve wasnt ordered, or in my bin, Installed inlet valve from TS, tested the valve, no leaks. F5E1, lid lock error, F2E1 stuck key, cleared error codes, tested the keypad and the lid lock manually, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes. The handles on the house valves are broken and the cold side is leaking, the customer will have them replaced. The appliance is no longer leaking and working normal ; used 1 W11165546 (Valve) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Corpus Christi, TX 78413

Michael

Job Details: 10/21/2021

The appliance door wont close per customer. Found that the installers hadnt leveled the appliance, leaning all the way to the left not allowing the door to close. Removed the kick plate and and leveled the appliance, the door is opening and closing properly. I dont see any reason to change out the heat element, the bushings are in good condition and the appliance isnt leaking. No error codes, ran a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Corpus Christi, TX 78414

Michael

Job Details: 10/21/2021

The appliance is making a humming noise per customer. The appliance was unplugged on arrival, plugged the appliance in, compressor and control fan started up properly, no humming noises. Plugged the appliance into a kill a watt meter it started up at up at 3.90 amps, tested the evaporator fans individually in diagnostics, all fans including the ice maker fan are working normal, no humming noise. The amps leveled off at 2.80 amps, too high for the compressor, possibly starts humming the longer the compressor runs. Unplugged the appliance and ordered the compressor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHW00

Near Corpus Christi, TX 78411

Michael

Job Details: 10/21/2021

The customer said it works great for a couple of months then it stops cooling. The evaporator fan is working normal, pulled the appliance out and unplugged it. Removed the back cover and found the Freon leaked out on the stainless steel line at lock ring with UV light, oil on the line, took a picture. The drier connections are not leaking. Confirmed its not leaking at the evaporator. Sealed system issue, please reschedule with sealed system technician ; snapped 1 QuickPics

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rockport, TX 78382

Michael

Job Details: 10/21/2021

It starts the load but wont finish per customer. F0E3 off balance load, F5E1 lid switch fault-lid is up, cleared error codes and tested the lid lock manually several times, its working normal, tested the key pad, no stuck keys, calibrated and performed a diagnostics test, completed with no issues or error codes. I was unable to due the issue. In listening to the customers and it happening further along of the wash cycle, the main control cannot detect the lid switch opening and closing properly.

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near San Antonio, TX 78253

Jim G.

Job Details: 10/20/2021

I verified a faulty bellow.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near San Antonio, TX 78261

Jim G.

Job Details: 10/20/2021

I verified a faulty led board. Also ordered modules (chrome) as a precaution.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near San Antonio, TX 78250

Sebastian

Job Details: 10/20/2021

Replace the gear case Suspension washplate and also calibrated unit unit running as designed

We serviced a

MAYTAG DRYER

Model WED8000DW4

Near San Antonio, TX 78245

Jesus C.

Job Details: 10/20/2021

Complaint is unit not heating properly. Clothing taking longer to dry. Tested unit. Ran timed dry on high heat. Low is 115. High is 145. Ran bulky in normal with high heat. High 145. Low 99. Unit is short cycling. Tested thermostats. Inlet 50k. Exhaust 10k. Both thermostats are within range. Issue is being caused by bad ACU. Needs new ACU. Customer will contact if they wish to continue repairs.

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model SCN60

Near Fredericksburg, TX 78624

Colton B.

Job Details: 10/20/2021

Issue was over flowing ice bin. Finding issue to be that the ice bin sensor arm had fallen out of the front. Put that back in correctly, customer will monitor results.

We serviced a

WHIRLPOOL COOKTOP ELECTRIC

Model KICU569XBL

Near Fredericksburg, TX 78624

Colton B.

Job Details: 10/20/2021

Issue was F47 error code. Replaced right side module, unit tested good.

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KOCE500ESS11

Near Fredericksburg, TX 78624

Colton B.

Job Details: 10/20/2021

Replaced door switch wire harness to resolve issue. Unit still flashing F1E5. Called techline Robert who is going to forward issue to engineering who will then reach out to the customer or me. Nothing more we can do at the moment.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near San Antonio, TX 78258

Jim G.

Job Details: 10/20/2021

The door arrived dented. Will reorder and return to replace. Please contact and reschedule once part is available for installation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Schertz, TX 78108

Zachary

Job Details: 10/20/2021

Replaced screws and tested dishwasher, still no other issues or error codes found. Dishwasher is now working as designed.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS02

Near San Antonio, TX 78245

Jesus C.

Job Details: 10/20/2021

Customer complaint is that during use of both ovens they would get a Fan warning and the bottom oven would shut down. No stored error codes. Ran both ovens at 350. Could not use any issues. Customer will contact if issue reoccurs. Primary contact. Michelle2055975485

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near San Antonio, TX 78247

Chris S.

Job Details: 10/20/2021

Upon arrival customer stated that washer was working good but still wanted me to check everything out just to make sure if theres any error codes. Checked for error codes didnt get any tester unit everything working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near San Antonio, TX 78260

Jim G.

Job Details: 10/20/2021

I verified that the freezer door gasket is warped and I will also replace the freezer door switch as it is slightly damaged.

We serviced a

ROPER WASHER

Model RTW4516FW2

Near San Antonio, TX 78219

Chris S.

Job Details: 10/20/2021

Customer stated that hot water was coming out when she put it on cold water. It should be water valves were reversed fix hoses tested and everything working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near San Antonio, TX 78248

Jim G.

Job Details: 10/20/2021

I verified a tear in the bellow.

We serviced a

MAYTAG REFRIGERATOR

Model MFT2976AEM03

Near Schertz, TX 78108

Zachary

Job Details: 10/20/2021

Checked refrigerator, ice maker is not working. Tested various outside components that could cause issue. Found errors for ice maker. E1 = No cooling. Ice maker timed out. Ice compartment unable to reach desired temperatures. Possible cooling or fan issue. E5 = Bad ice maker thermistor, Ice storage temperature satisfied but ice mold in frozen state too long. Possible an ice mold thermistor issue. Came to conclusion bad ice maker. Replaced ice maker and tested. Fill valve, good. Full harvest complete no issues. Checked errors, no error codes. Ice maker is now working as designed. Refrigerator is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near San Antonio, TX 78245

Jesus C.

Job Details: 10/20/2021

Tested unit. Not powering on. Found wiring damaged at terminal block. Repaired wiring. No further issues during testing. Job complete.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH53521HZ06

Near Schertz, TX 78154

Zachary

Job Details: 10/20/2021

Customer not available until after 3 for rescheduling. Part came and was supposed to be MW door complete assembly. Marcone sent a cheese/butter cover for a refrigerator. Called customer to let them know the status of part. Let parts team know and door is back on order but OOS. Will need to be scheduled when available.; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near San Antonio, TX 78253

Sebastian

Job Details: 10/20/2021

there is damage on the control it is not feeding the 14 V to the facia as it soon ordering control and returning with Facia;

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near La Vernia, TX 78121

Chris S.

Job Details: 10/20/2021

Replaced control and UI board and still having issues. Called tech line spoke with rich SR 7732037704 suggested to order spray arms and vent assembly

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near La Vernia, TX 78121

Chris S.

Job Details: 10/20/2021

Replaced heating element tested unit everything working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near San Antonio, TX 78230

Jim G.

Job Details: 10/20/2021

Replaced all parts. Issue is resolved. Tested thoroughly and recalibrated.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Schertz, TX 78154

Zachary

Job Details: 10/20/2021

Checked range, replaced missing oven rack. Trim on front panel was sticking out ever so slightly. Tightened screws and had improvement panel is within factory parameters. Range is looking as designed. Unable to test range since is in new factory build home and does have connection to test functionality.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78239

Zachary

Job Details: 10/20/2021

Replaced actuator, calibrated and tested washer. No other issues or error codes found, washer is now working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near San Antonio, TX 78232

Zachary

Job Details: 10/20/2021

Checked dishwasher, found F8E4- float switch open, F9E2- drain electrical problems, FAE2- vent max electrical. Tested dishwasher after deleting errors and it performed as designed. Saw no leaking under dishwasher into float switch pan. Customer will start putting wash tablets in tub to prevent over suds. Ordering float switch, vent assembly and console because it started peeling again.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near San Antonio, TX 78247

Zachary

Job Details: 10/20/2021

Returned to customers house to replace vent. Installed new vent and ran the diagnostics cycle then tested no error codes. Everything is working as designed. Educated customer on proper loading and optimum ways to get best wash.

We serviced a

WHIRLPOOL VENT HOOD

Model WVU37UC0FS0

Near San Antonio, TX 78253

Sebastian

Job Details: 10/20/2021

Found that there was foil tape which was pinging against the fan. Made adjustment unit good to go

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near San Antonio, TX 78224

Jesus C.

Job Details: 10/20/2021

Tested unit. Intermittent issues where UI will not accept selections. Could not enter diagnostics. Will need new control. Door strike also damaged. Will replace.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near Converse, TX 78109

Chris S.

Job Details: 10/20/2021

Call partner team Sr 7731888868 leanne said everything is covered cuz its a functional issue. Replaced cooktop tested unit everything working properly.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Boerne, TX 78006

Colton B.

Job Details: 10/20/2021

Issue is that the dryer does not finish the cycle. Called techline (SR: 7732035668) who said that it sounds like the motor is overheating. Ordering new motor for unit, part will need authorization from Lowes.

We serviced a

SAMSUNG DRYER

Model n/a

Near Boerne, TX 78015

Colton B.

Job Details: 10/20/2021

Customer complained of no heat in dryer. Finding issue to be a bad heating element. Ordering new assembly and returning.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Victoria, TX 77904

Michael

Job Details: 10/20/2021

Its not dry per customer. F9E1 long drain error code, cleared error code and tested the drain pump, it activated but shut off right away. I looked underneath and the wire had come loose at the drain pump connector again, I redid the repair and was able to crimp it pretty good, pulled on it a couple of times, its holding in place. Tested the drain pump manually several times to make sure the wires stay in place, calibrated and performed a diagnostics test, completed with no issues or error codes. Activated the drain pump again and it was starting to act up, looked underneath the wire came loose again. Ordered the lower harness and rescheduled the customer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Corpus Christi, TX 78418

John L.

Job Details: 10/20/2021

Spoke with customer, explain to customer and I wouldnt be able to do job as the tank of acetylene that I recently purchased will not open. Call explaining this issue to customer, customer has informed me that unit has completely stopped working. Found the compressor is no longer coming on and has seized. Compressor will most likely need to be replaced. Will now need Compressor to resolve this issue.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Portland, TX 78374

John L.

Job Details: 10/20/2021

Inspected unit, found issue to be with suspension. Replace suspension on this unit and issue has been resolved.; used 1 W11130362 (SUSPENSION) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Mathis, TX 78368

Adam

Job Details: 10/20/2021

Customer complaint of unit not washing. Inspection of unit shows error code for motor fault. Further inspection shows belt has come off motor and fly wheel which in turn is not allowing motor to register. Reattached belt calibrated unit ran verification cycle issue resolved

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Corpus Christi, TX 78418

Adam

Job Details: 10/20/2021

Customer complaint of unit shaking badly during spin cycle. Inspection of unit shows tub is extremely bouncy. Replaced suspension and tested unit unfortunately this has not resolved issue. Will need to replace both gear case basket and cam to resolve issue.

We serviced a

WHIRLPOOL OVEN

Model IBS550DS01

Near Beeville, TX 78102

John L.

Job Details: 10/20/2021

Inspected unit, checked heating cycle of unit. Unit will get up to temperature, once the temperature is achieved unit attempts to cycle but sales to route to raise temperature more than a few degrees then steadily drops throughout cycle. Control board on this unit will need to be replaced to resolve this issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Corpus Christi, TX 78415

Adam

Job Details: 10/20/2021

Service pointer W11550688. Sr# 7732042502. Because this is an ongoing issue I contacted tech line to troubleshoot the issue after running through diagnostic test it was determined that the service pointer would be directly related to the issue we are having. Service pointer is instructing me to order a clip that will more securely hold thermistor into place. I relayed this customer the information that was given to me from whirlpool and she says to go ahead and place the order for the clip. Order thermistor clip to resolve issue.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Corpus Christi, TX 78404

Adam

Job Details: 10/20/2021

Sr#7727376665. Arrived at location but unfortunately conditions of this home are disgusting. I think contacts whirlpool third-party insurance and relay the information as well as emailed them several pictures of the condition of the home. SR number above issue resolved

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near George West, TX 78022

John L.

Job Details: 10/20/2021

Installed components, re-calibrated and tested. Issue has been resolved.

We serviced a

AMANA DRYER

Model NED4655EW

Near Corpus Christi, TX 78408

Adam

Job Details: 10/20/2021

Customer complaint of unit taking repeated cycles in order to dry. Inspection of unit shows good voltage as well as good temperature. Issue with the unit is exhaust pictures in SD-QuickPic vent hose is almost pinched off completely shut. If I see customer on correct installation of hose and proper set up. Issue resolved

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Victoria, TX 77901

Michael

Job Details: 10/20/2021

It wont drain per customer. F7E5 shifter fault error code, cleared error code, tested the agitation and spin cycles manually, all working normal, tachometer test past. Calibrated and performed a diagnostics test, completed with no issues or error codes. I looked underneath and made sure all connections were good. The appliance has never been tested at the customer location tied in, its at the store today. I started a regular wash cycle to see if it would advance properly, it filled and went to wash, started to agitate and stopped, then sounded like it wanted to spin and did nothing else didnt advance and left tub full of water. Canceled the wash cycle and it drained all the water. The actuator has been changed out and does what it supposed to, the control isnt reading the shifter motor when it reaches home, ordered the control, please reschedule when the part comes in.

We serviced a

AMANA DISHWASHER

Model ADB1400AGW1

Near Victoria, TX 77901

Michael

Job Details: 10/20/2021

Wont dry per customer. F5E2 door stuck closed, possibly due to the customer rewashing without opening the door, also the reservoir for the rinse aid has never been filled, advised the customer it needs to be filled at all times to help the drying/spotting. Ran a diagnostics test, completed with no issues or error codes, the appliance is heating and working normal

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Mathis, TX 78368

Adam

Job Details: 10/20/2021

Unfortunately after installing new HMIN testing unit interface stopped responding and then started flashing error code for heater relay. Unplug unit then reapply power still same error code for heater relay. Did suggested testing on heating element test inconclusive. Replaced control and heating element to resolve issue.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Kenedy, TX 78119

Michael

Job Details: 10/20/2021

Back left element not working per customer. No error codes, all the elements are working normal except the back left, the switch is not the issue, element needs to be replaced. Im not sure why I wasnt sent out with the element, we have one in stock. Its a long way out here without the part when the customer told us what the problem was. Whats really going on? Ordered the part and rescheduled the customer.

We serviced a

ROPER WASHER

Model RTW4640YQ

Near Odem, TX 78370

John L.

Job Details: 10/20/2021

Installed components, ran a few tests. Unable to find a leaking issue. Issue on this unit has been resolved

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kenedy, TX 78119

Michael

Job Details: 10/20/2021

Wont drain per customer. F8E1 no fill/long fill, F7E6 motor fault error codes, cleared error codes, the cold side doesnt have good water pressure, good house pressure, installed valve from TS. I also looked underneath and found the clutch pulley was rubbing on the shield, there was no damage, raised the legs and leveled the appliance. Calibrated and performed a diagnostics test, completed with no issues or error codes, advised the customer to lower the drain line to al least 36 inches, its at 48 inches, the appliance is working normal ; used 1 W11210459 (Valve) from stock

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Boerne, TX 78006

Colton B.

Job Details: 10/19/2021

Last trip found faulty control. Replaced control, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near San Antonio, TX 78266

Zachary

Job Details: 10/19/2021

Checked unit was never fixed under Authorization. Authorization has been used already. Called partner team and spoke to Lexus got parts Authorization. Will need to be scheduled since it is SS. Messaged NR of situation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78211

Jesus C.

Job Details: 10/19/2021

Tested unit. Restriction still in freezer evaporator. Will need to replace evaporator. Evaporator covered under sealed system warranty from manufacturer.