We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/10/2022
Last trip found faulty switch harness and spark module. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near San Antonio, TX 78214
Daniel
Job Details: 08/10/2022
Customer stated unit would not spin. Upon arrival tested unit and unit would spin as it should. Called Samsung tech support and found multiple unbalanced error codes. Tested unit in diagnostic mode and unit successfully completed diagnostic cycle. Tech support stated to change out suspension and to instruct customer on loading procedure. Ordering suspension. Will return with parts to repair.; rqstng P&A on 4 DC97-16350U (Suspension)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Benton, AR 72019
Blake D.
Job Details: 08/10/2022
"Inspected unit for not making ice, tested temps in freezer got 5 degrees F, ran diagnostic test 29 the icemaker got stuck in harvest cycle, unplugged refrigerator replace ice maker, tested unit again now did complete harvest cycle and called for water, unit operation checks okay ; used 1 W10873791 (Icemkaer) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78261
Garry
Job Details: 08/10/2022
Customer complaint of washer lid not locking and chime inaudible. Replaced Strike (W11457841) to address issue with lid locking. Lid lock function now restored. Discovered fault with Speaker on Console Encoder Assembly. Ordering Fascia (W11478523) to address issue. Part shows in stock in SSB. Scheduling follow-up for 8/11/22. Unit covered under additional COSTCO warranty as per SB Web. ; ordrng 1 W11478523 (UI Panel/Fascia)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Judsonia, AR 72081
Jeff N.
Job Details: 08/10/2022
Will not balance. Pulled agitator found inner basket weld broke. Ordering inner tub basket.; ordrng 1 W10554251 (Inner basket)
We serviced a
MAYTAG WASHER
Model MVWX700XW1
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/10/2022
Customer stated unit leaking from the cold union. At first appeared to be coming from the back of the connector on the hose side. Pulled hose off found some calcium rocks in the threads. Cleaned out and reattached. Made sure was tight. Ran unit, not leaking now. Customer signed off on this.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/10/2022
"Replaced control, green light now comes on and is sending 13 dcv to FIACA but now FIACA doesnt come on, diagnosed to need FIACA and filter; ordrng 1 W11478519 (Fiaca) and 1 W11614635 (Filter board)"
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US03
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 08/10/2022
Last tech found faulty drain pump. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/10/2022
"Went to replace FIACA but no display, I can plug old one back in and the display is there, per sp about f2e2 replace the FIACA, diagnosed to need FIACA; ordrng 1 W11478519 (Fiaca)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF26J7500SR/AA
Near San Antonio, TX 78229
Sebastian
Job Details: 08/10/2022
7005079920, Customers concern with the unit is that it has a nuisance drip doesn't seem to be constant drip seems to be random called called Samsung Tech line after checking water pressure at the house water pressure has a 65 pound reading which is normal and perfect For the unit Call Tech line as I Did not see any obvious solution, Tech line couldn't find anything either they said it's normal to be saying drip there customer is not satisfied with this conclusion express the customer that the number above is a reference number to my chat with Samsung master Tech is master Tech and that they Can talk to insurance about what the next steps are
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25DFXFB02
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/10/2022
"After replacing valve and housing the flow is still to low, I informed customer to call a plumber also found that the valve in the back comes with 2 separate connectors, the other connector is no longer available also unable to find the connector that the main water supply goes to, part is NLA does not come with the new valve"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 08/10/2022
Last tech suspected issue was caused by the compressor. Rediagosed unit to find issue is a leak as got amp draw of .54 running. At start up had normal amp draw. Ordering Evap and bringing compressor back as well. ; ordrng 1 W11546605 (Evaporator)
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX305ESS2
Near Little Rock, AR 72223
Micheal
Job Details: 08/10/2022
"Inspected unit and found leak water fill valve, customer has extensive damage to wood floors. Took pics of wood. Part $125.12 Labor $98.75 Trip $109.00 Tax $29.96. Collected $245.00 by cc 4692. Balance of $117.83. Ordered W10897719. ; ordrng 1 W10897719"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 08/10/2022
Confirmed heater needed to be replaced her for service pointer/special project. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Unit has not begun leaking yet.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 08/10/2022
Unit was exchanged
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 08/10/2022
Last tech found frozen reservoir and damaged fan scroll. Replaced both and installed the gaskets to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL KITCHEN
Model WDF520PADM9
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/10/2022
"Replaced console, due to damage to the old console, tested unit all lights come on, unit operation checks okay"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28NHEDBSR/AA
Near San Antonio, TX 78253
Richard G.
Job Details: 08/10/2022
Customer complaint is that the icemaker is not working well. Sometimes it doesnt work at all, sometimes it will fill the ice bin about half way. Ordering icemaker kit.; ordrng 1 Da82-02665a (Ice maker kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model N/A
Near Judsonia, AR 72081
Jeff N.
Job Details: 08/10/2022
On call ahead unit not under warranty. Wants to cancel call.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78209
S
Job Details: 08/10/2022
Upon arrival replaced faulty pump with new. Tested unit and unit functions as designed. Contacted tech line once again as the low ice production was still an issue. Per tech line all components function as designed in manual test mode. Per tech line due to the faulty pump ice production could be effected. Replaced pump and advised customer to monitor the unit. Customer states they would not go through with further repairs and would buy a new unit if ice production doesnt increase. All thermistors check as should. Leon-SR-7734198067
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Searcy, AR 72143
Jeff N.
Job Details: 08/10/2022
Plugged unit in green lights on control board comes on for second and then kicks off. Unplugged capacitor control comes on and stays on. Wiring harness good. Ordering capacitor.; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78261
Garry
Job Details: 08/10/2022
Customer complaint of icemaker not making ice. Discovered IM not receiving proper voltage. Found issue to be broken wire harness at bottom hinge of FC Door. Ordering FC Door - Stainless (W11561286) to address issue. This is a special order part. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11561286 (FC Door - Stainless)
We serviced a
WHIRLPOOL KITCHEN
Model WRV986FDEM01
Near Conway, AR 72034
Doug M.
Job Details: 08/10/2022
"Installed compressor due to cooling issues in freezer section per tech line, tested unit operation checks ok; dspstn on spec-tagged invntry: 1 AF1200 1/4 ACCESS VALVE and 1 WPW10143759 UV DYE DRIER"
We serviced a
KITCHEN AID RANGE
Model KFGG504KPS0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 08/10/2022
Last tech found faulty control and regulator. Upon further investigation found issue was the emergency oven gas shut off valve was turned off on the regulator and the bake igniter wasnt set properly. Replaced bake igniter to resolve the issue. Unit functioning properly now. No further issues at this point. ; ordrng 1 WPW10324262 (Bake igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near North Little Rock, AR 72116
Micheal
Job Details: 08/10/2022
"Customer complaint intermittent operation. Attempted to put in diagnostics and unit went dead, it came on by itself after approximately 30 seconds. Took 3 attemps to put in to diagnostics. Ordered control W11462458. Part shows factory back order. ; ordrng 1 W11462458 (Control)"
We serviced a
JENNAIR ICEMAKER (STANDA
Model JUIFX15HX01
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 08/10/2022
Last tech had faulty auxiliary drain pump. Replaced pump to resolve the issue. During testing found water not draining and then pump stayed on but kill switch was activated. Found cause to be the punch out on garbage disposal wasnt removed. Removed punch out and tested again. Unit now functioning properly. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Searcy, AR 72143
Jeff N.
Job Details: 08/10/2022
Unit working as designed. Customer said he heard noise from compressor. Could not duplicate at this time. Customer will try to record noise.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78209
Douglas H.
Job Details: 08/10/2022
Customer stated unit never cooled down. Noticed immediately that the compressor wasnt running. Check wattage draw, confirmed through diagnostics testing that compressor isnt coming on. Ordering compressor to resolve the issue. Part is oos. Customer is going to contact Costco to seek replacement of unit. ; ordrng 1 W11592010 (Compressor)
We serviced a
WHIRLPOOL COOKTOP
Model KFGS366VSS01
Near Greenbrier, AR 72058
Jeff N.
Job Details: 08/10/2022
"Sanded cap, cleaned orfice and under burner. Checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/10/2022
Tested unit. Not releasing rinse aid. Will need new dispenser. ; ordrng 1 WPW10671905 (Dispenser)
We serviced a
KITCHENAID ICEMAKER
Model KUIC18NNTS1
Near Little Rock, AR 72227
Micheal
Job Details: 08/10/2022
Replaced smart valve and found no water coming in. Removed valve and water lines and unit is not getting water. Plumber did do some work to water supply. Customer is calling plumber back. Customer will call back if any issues arise after plumber comes back.
We serviced a
WHIRLPOOL KITCHEN
Model KUIC18NNTS2
Near Little Rock, AR 72227
Micheal
Job Details: 08/10/2022
Inspected unit and found failed bin thermistor causing over flow of ice. Part $69.07 Labor $98.75 Trip $109.00 Tax $24.91. Collected $120.00 balance $181.73. Ordered WPW10503764.; ordrng 1 WPW10503764 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Little Rock, AR 72227
Micheal
Job Details: 08/10/2022
"Inspected unt and found icemaker hanging up about half way through harvest. Ordered icemaker. Shows factory back order, rescheduled 30 days out.; ordrng 1 W11546935 (Icemaker)"
We serviced a
N/A N/A
Model KBLA20EMSS0
Near Little Rock, AR 72223
Micheal
Job Details: 08/10/2022
Replaced left and right cracked bin supports replaced left and right veggie drawer humidity sliders. Tested unit and found operation normal.
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX305ESS2
Near Little Rock, AR 72223
Micheal
Job Details: 08/10/2022
"Inspected unit and found leak water fill valve, customer has extensive damage to wood floors. Took pics of wood. Part $125.12 Labor $98.75 Trip $109.00 Tax $29.96. Collected $245.00 by cc 4692. Balance of $117.83. Ordered W10897719. ; ordrng 1 W10897719"
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS0
Near Little Rock, AR 72211
Micheal
Job Details: 08/10/2022
Replace start pedal due to broken spring and bent lever. Tested unit and found operation normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/10/2022
"Inspected unit for not making ice, tested temps in freezer got 10 F, found icemaker to be in off position, tested unit after turning icemaker on, unit did harvest cycle and called for water, I used spacer on the side door so the door hits the switch in the freezer ; used 1 WPW10221048 (Spacer) from stock"
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Helotes, TX 78023
Sebastian
Job Details: 08/10/2022
Plumber says regulator is for propane, should not be getting regulators set o. Propane from factory put in for parts research on regulator; ordrng 1 W11193822 (Regulator) and 2 W10892422 (Main orifice left front right center front)s and 3 W10892418 (Main orifice left rear left center front right center rear)s and 1 W10892440 (Orifice left center rear main) and 6 W10892435 (Orifice simmer)s and 1 W10892429 (Simmer orifice left center rear)
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Boerne, TX 78006
Sebastian
Job Details: 08/10/2022
On the loose Cam assembly which disengaged the belt replaced Cam assembly got unit operating shield is destroyed ordering shield; ordrng 1 Wpw10427633 (Shield), used 1 W10721967 (CAM) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near San Antonio, TX 78254
Sebastian
Job Details: 08/10/2022
Replaced arm, if pops off again customer to report ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78254
Chris S.
Job Details: 08/10/2022
Customer stated that washer would not drain or unlock. Found issue to be lower wire harness. Ordering lower wire harness and latch and strike. Lower harness is out of stock ; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike) and 1 W11591637 (Lower wire harness) and 1 W11399437 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Helotes, TX 78023
Sebastian
Job Details: 08/10/2022
Sr 7734328690, Not the freezer switch receptacle Cannot be plugged into the switch it appears that there is no insulation packed into the ceiling which usually usually stiffens up the connection where you can pop your switch in there and the wiring is very short to where you can't pull the receptacle out to plug the switch in reported with Tech line unit is condemned and being replaced
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Richard G.
Job Details: 08/10/2022
Customer complaint is that the unit is making a grinding noise during spin. Verified issue. Replaced gearcase, belt, and cam assembly. Calibrated unit. Tested to complete. Unit is good to go.; used 1 W10721967 (Cam assembly) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS25XVMS6
Near San Antonio, TX 78261
Jim G.
Job Details: 08/10/2022
No answer at line. No gate code provided. Will reschedule as I was late. ; schdld next appmnt for 8/15 MON !
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBK206
Near San Antonio, TX 78209
Garry
Job Details: 08/10/2022
Customer complaint of F6E1 error code. Previous visit found resistance value of upper oven temp sensor was in-spec. Verified with WPL Techline that ACU replacement is the solution to the current problem. Returned today and replaced ACU (WPW10317345) to address issue. Oven now heating and cycling appropriately. Tightened upper oven handle for customer. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78251
Chris S.
Job Details: 08/10/2022
Replaced UI board per last tech. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WGE745C07S
Near San Antonio, TX 78250
Chris S.
Job Details: 08/10/2022
Customer stated that right rear burner and right front burner were not working properly found issue to be bad switches and burners need authorization for repair.; rqstng P&A on 1 W11171119 (elmnt-surf) and 1 W11517959 (Right front) and 1 WPW10312185 (switch-inf RF) and 1 WP7403P238-60 (switch-inf RR)
We serviced a
SAMSUNG WASHER
Model WA45M7050AW/AA
Near San Antonio, TX 78238
Chris S.
Job Details: 08/10/2022
Customer stated she heard noises when it was washing and agitating found issue to be faulty clutch and motor need authorization for parts.; rqstng P&A on 1 DC92-01623G (Control) and 1 DC97-16984A (Clutch) and 1 DC93-00309B (Motor)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
S
Job Details: 08/10/2022
Before arrival contacted customer and customer stated that the unit began working perfect after the husband reset the unit. Advised customer to keep an eye on the unit and to contact us if they have any other issues. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS20
Near San Antonio, TX 78237
Chris S.
Job Details: 08/10/2022
Customer stated that oven door was scratched before they moved in the house. Ordering glass door part is out of stock. ; ordrng 1 W11600322 (Glass door assembly)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Alamo Heights, TX 78209
Garry
Job Details: 08/10/2022
Customer complaint of no light being emitted from select LED Modules. As per Service Pointer W11606409, all 9 modules to be replaced. Replaced 9 Modules (W11484836) and returned unit to operation. All Modules now alight. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78261
Jim G.
Job Details: 08/10/2022
I verified a damaged lower harness at the drain pump. ; ordrng 1 W11335100 (Lower harness)
We serviced a
WHIRLPOOL WALLOVEN
Model WOS51EC7ASC03
Near Helotes, TX 78023
Sebastian
Job Details: 08/10/2022
After pulling out oven I was able to do a better job troubleshooting I was definitely wrong about the heater as it is showing good resistance was good resistance was able to see the control board popping when engaging the bake cycle sounds like it's working but when you're looking at it you could see that it's arking Save new 'for control board kit with blower and moving labor over to next call; ordrng 1 W10550508 (Control kit)
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Cibolo, TX 78108
S
Job Details: 08/10/2022
Upon arrival customer stated unit stopped heating, disassembled unit and found that all components functions as designed. Reassembled unit and removed back panel for terminal. Found the plug wires were completely burned due to the installers not completely tightening the screws causing the unit to ground out. Riding 1 3397659 terminal block, W11164041 main harness, 279393 screw kit to resolve issue. ; ordrng 1 3397659 (Terminal block) and 1 W11164041 (Main harness) and 1 279393 (Screw kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Converse, TX 78109
Jesus C.
Job Details: 08/10/2022
Complaint is unit not cooling properly. Fresh food at 38. Freezer at 6. Found freezer door not shutting fully. Called tech line. Sr 7734328308. Found door rails are bad. Not pulling door fully shut. Will need to order new rails and brackets. ; ordrng 2 WP13055901 (Rail)s and 1 WPW10330994 (Bracket) and 1 WPW10330995 (Bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78250
Richard G.
Job Details: 08/10/2022
Replaced evap harness and ui. The rc door is sticking out an inch at the top. Checked out door and found it warped. Ordering door and hinge.; ordrng 1 LW10913407 (Rc door) and 1 W11399415 (Hinge)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/10/2022
Installed new control. Found three suspension rods had broken through the bushings. Replaced bushings. Tested unit. Will now go into wash cycle. Ran spin cycle with load in basket. No off balance issues. Unit is working properly at this time. Will need to replace shield. Called tech line. Bushing issue might be caused by overloading. ; ordrng 1 W11409708 (Shield)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2022
Razi Reference # 7005081964i verified with manufacturer Samsung that the issue was due to a breaker issue. Specifically with the Eaton GFCI. Recommended upgrading breaker per techline recommendation. ; O-emld tckt
We serviced a
FRGIDAIRE REFRIGERATOR
Model GLHS268ZDB
Near San Antonio, TX 78254
Richard G.
Job Details: 08/10/2022
Customer complaint is that there is a small leak coming from the copper tubing. Tightened the tubing a bit more and the leak stopped. unit is good to go.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Floresville, TX 78114
Daniel
Job Details: 08/10/2022
Upon arrival customer came to window and stated she had tried calling yesterday to reschedule due to the family having Covid. Customer stated she would like to book for 2 weeks out. Rescheduling for 8-24 ; schdld next appmnt for 8/24 WED !
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near La Vernia, TX 78121
Daniel
Job Details: 08/10/2022
Unit out of warranty. Customer reported dryer making excessive noise. After inspection found that wheel was not damaged or had any blockage. Found that pulley wheel was completely off and that the wheel was barley being held on by the shaft. Installed new dryer assembly kit. Replaced all wheels and belt. Tested unit and unit now spins smoothly without any excessive noise.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78254
Richard G.
Job Details: 08/10/2022
Customer complaint is that the unit is leaking water under the drawers in the fresh food section. This happened after the filter light came on, and he shut water to the unit off. Customer had a new filter. Installed filter and turned water to unit back on. Did not find any leaking. Bad filter. Unit is good to go.
We serviced a
KITCHENAID WASHER
Model KUDC03FVSS3
Near San Antonio, TX 78255
Sebastian
Job Details: 08/10/2022
It has a bad water valve and a bad main pump was able to test the pump by pushing water in from the sink directly into the unit Palm sounds terrible terrible and has very weak pushIt has a bad water valve and a bad main pump was able to test the pump by pushing water in from the sink directly into the unit Palm sounds terrible terrible and has very weak push
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2022
Replaced element. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near San Antonio, TX 78222
Daniel
Job Details: 08/10/2022
Customer reported front left burner not fluctuating heat and burning her food. Upon arrival found that both dual burners worked on front left burner but burner would never fluctuate. Tested all other burners and all other burners functioned as they should. Ordering infinite switch and burner just in case. Will return when parts are available to repair.; rqstng P&A on 1 W10823720 (Left front element) and 1 W11129442 (Infinite switch)
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Boerne, TX 78006
Sebastian
Job Details: 08/10/2022
Concern is odd noise, found lint build up in a bad connection at wall, customer to redo venting, venting vibration.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Boerne, TX 78006
Sebastian
Job Details: 08/10/2022
W11406716 heater kit, Customer having issue with ice cream turning into one big ball of ice found that this time there was ice in the ice maker delivery shoot Tech line suggests replacing door customers gonna try to get authorization because there is a very real possibility that The repair can go bad and end up needing to replace doorSr 7734324221
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Cibolo, TX 78108
S
Job Details: 08/10/2022
Upon arrival customer stated the u it had ice build on the front left top side. Verified the issue to be a gap in the seal of the freezer. Tried to manipulate with heat gun but could only slightly close the gap. Ordering 1 WPW10714545 freezer seal to resolve issue. ; ordrng 1 WPW10714545 (Freezer gasket)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FGHF2366PFEA
Near San Antonio, TX 78209
Garry
Job Details: 08/10/2022
Customer complaint of refrigerator losing power, leaking water once it powered back on, making knocking noise, and flashing display. Found issue to be communications failure between ACU & UI. Evaporator Fan Motor is causing short in DC voltage supply. Advised customer that both boards, along with fan, would likely need to be replaced in order for further troubleshooting to be accomplished. Customer has opted to replace machine. Also advised customer of faulty water supply valve at wall behind unit. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78248
Garry
Job Details: 08/10/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Returned unit to operation and tested machine. No leaks, , heater is heating, and unit operating as designed with appropriate amp draw throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/10/2022
Complaint is unit will trip the breaker after a few cycle and intermittently in between. Tested unit. Good amp draw. Good heat. Could not duplicate issue. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB955FC0
Near San Antonio, TX 78258
Garry
Job Details: 08/10/2022
Customer complaint of noise during dryer operation and decreased drying performance. Installed Dryer Repair Kit (4392067) to address noise complaint and cleaned dryer interior. Noise eliminated. Removed exhaust and ran dryer. Unit is heating to 155F and cycling appropriately. Advised customer to have house exhaust duct cleaned professionally. Job complete, unit is good to go. No further issues at this time
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2022
The ice maker is cracked and leaking. A new icemaker is needed. ; ordrng 1 W10884390 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Cibolo, TX 78108
Chris S.
Job Details: 08/10/2022
Customer stated that refrigerator and freezer still not cooling properly. Called tech line spoke with Ed found that we need to replace thermistor on evaporator harness also ordering diffuser. SR 7734322460 ; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near Shavano Park, TX 78231
Garry
Job Details: 08/10/2022
Arrived to customers residence to install replacement DW Door Panel. Found cosmetic blemishes on panel. Customer refused part and wants it reordered. Ordering Panel (W11292033) to address issue. Contacting PD to advise of repeat issue. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11292033 (Panel)
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US
Near Schertz, TX 78154
S
Job Details: 08/10/2022
2362129Jessica-unit needs to be exchanged via Samsung. Either me or office needs to contact Samsung Ticket Creation and call Samsung back to get the unit exchanged. Per Samsung the unit is going to swap the unit for the customer. Customer will have to contact Samsung lowes business number. Ref #7005081542; snapped 1 QuickPics
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78254
Richard G.
Job Details: 08/10/2022
Customer complaint is that the console has cracked. Verified issue, ordering membrane; ordrng 1 W10877766 (Membrane)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78259
S
Job Details: 08/10/2022
Upon arrival customer stated units rack adjuster wheel broke. Verified issue. Replaced rack adjustment assembly on both sides. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78015
Garry
Job Details: 08/10/2022
Customer complaint of slow icemaker production. Previous visit replaced Ice Box Fan, which improved Ice Box temperature but ice production still not where it should be. Returned today and checked unit temperatures and found all to be in spec. As per WPL Techline, replaced UI Panel (W11405309) as this controls IM circuitry. Calibrated Measured Fill for customer. Customer to monitor performance and request further service should issue persist. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/US
Near San Antonio, TX 78233
S
Job Details: 08/10/2022
Upon arrival noticed the box the seal was damaged and the seal appeared to have been damaged in route to the warehouse. Reordering 1 DA63-07733A rc gasket to resolve issue. Contacted customer to advise and customer states all is well. ; ordrng 1 DA63-07733A (Rc right side gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78217
S
Job Details: 08/10/2022
Upon arrival customer stated units ice maker was replaced with another ice maker. Worked for 2 batches then stopped working. Customer stated units wires were shredded and the last tech basically taped up the wires. Contacted tech line and per tech line the freezer door needs to be replaced. Ordering 1 LW11037733 freezer door. Part needs authorization as well. Steve-SR-7734323924; ordrng 1 LW11037733 (Stainless steel freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78260
Jim G.
Job Details: 08/10/2022
I verified a loose connection within dual valve. Plugged connector. Issue is resolved. Tested unit thoroughly. Now functional. ; O-emld tckt
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2427IL00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/09/2022
It is having the console touch button area code not able to even get unit and diagnostics must have ui. Confirmed the correct part number was ordered; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Last tech found unit door needed bracket, this wouldnt resolve the issue as the issue is the outer door stainless is separating from the the outer door frame. Ordering outer door and badge to resolve the issue. Part is psp oos. ; ordrng 1 W11176456 (Outer door) and 1 W11178521 (Nameplate)
We serviced a
KENMORE REFRIGERATOR
Model n/a
Near Converse, TX 78109
S
Job Details: 08/09/2022
Upon arrival customer stated unit stopped making noise and customer decided to refuse service. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78244
Garry
Job Details: 08/09/2022
Customer complaint of washer not starting cycle. Previous tech found faulty Lid Lock Assembly. Installed replacement Lid Lock Assembly (W11394572) and tested unit. Lid now locking but I have discovered faulty Run Capacitor as well as worn Drive Belt & Cam Assembly. Ordering Capacitor (W11395618), Drive Belt (W10808317), and Cam Assembly (W10721967). Please schedule for soonest availability once parts arrive. ; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (Cam) and 1 W10808317 (Drive Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78232
Garry
Job Details: 08/09/2022
Customer complaint of noise during spin cycle. No stored fault codes. Suspension checking good. Found Balance Ring disconnected from Tub. Inspected part and found no physical damage. Reattached Balance Ring to Tub and tested unit. Noise during spin has been eliminated and unit is operating as designed. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Helotes, TX 78023
Sebastian
Job Details: 08/09/2022
Do it showing an area code for takometer not responding, Replace the shifter assembly which has the optic on it this did not make a difference in the normal mode I am now able to get a fill on the test mode which I wasn't able to get last time it appears that this unit is struggling to turn the tub ordering control along with capacitor and motor, control already on order, explained to customer part is on back order; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor), used 1 W10913953 (Actuator) from stock
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Helotes, TX 78023
Sebastian
Job Details: 08/09/2022
Found that my monometer is not registering any pressure it's only making the needle hop up and then falls back down Winter when turning on all the burners the flames begin to oscillate and makes a odd noise this is an indication that the customer does not have the proper gap the proper gas flow they should they're you they should their unit calls for 7 water column to 14 water column. Replace the regulator on the unit to eliminate the unit being the cause of the gas flow issue. Determined that the small oven is not putting it out enough flame It struggles to light up the whole manifold which will not let the oven hold a flame. Completing out call for the time being customer to have plumber check the cut off valve
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HB01
Near San Antonio, TX 78250
Jesus C.
Job Details: 08/09/2022
Installed new switch. Element came in damaged. Will reorder element. ; ordrng 1 W11517959 (Element)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78249
Jim G.
Job Details: 08/09/2022
I replaced the faulty latch. Issue is resolved.
We serviced a
FRGIDAIRE REFRIGERATOR
Model GRSC2352AF0
Near Floresville, TX 78114
Daniel
Job Details: 08/09/2022
Customer reported food freezing in refrigerator section all the way down to second shelf. Customer stated she knew it was normal for food to freeze on first shelf but that food never had been freezing that far down. Found damper stuck open. Customer also stated ice maker had been functioning sporadically. Ordering damper and ice maker assembly. Will return with parts to repair.; ordrng 1 241518501 (Damper), rqstng P&A on 1 243297613 (Ice maker assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near San Antonio, TX 78216
Garry
Job Details: 08/09/2022
Customer complaint of no cooling in FC or RC. Confirmed customer complaint and found compressor, evap fan, and condenser fan all running. Visual inspection of evaporator shows no signs of leak or restriction. Measured wattage output of unit and found 133W. Spec on this unit is 80W. Consulted with WPL Techline and arrived at the conclusion that this is most likely a restriction or a compressor failure. Ordering Compressor (W11582579), Dye Drier (WP10143759), and necessary couplers. Compressor and one coupler show OOS. Please schedule Sealed System Tech for soonest availability once parts arrive. (SR# 7734317618 Drew); rqstng P&A on 1 W11582579 (Compressor) and 1 W11504415 (Coupler), ordrng 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 WP10143759 (UV Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 08/09/2022
Found the compressor is not kicking on making a buzzing noise replace the overload unit is not kicking on capacitor it shows good reading on it indicating that this compressor is most likely mechanically seized. Resistance on compressor looks good and 120v fed to overload. R600 pit in for sealed system . Expressed to the customer that the compressor is on back order and they might want a contact WP; ordrng 1 W11370574 (Compressor) and 2 W11504415 (Coupler)s and 2 W11504431 (Coupler)s and 2 W11506619 (Coupler)s
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near San Antonio, TX 78254
Chris S.
Job Details: 08/09/2022
Replaced fuses tested unit everything working properly. No further issues at this point.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Richard G.
Job Details: 08/09/2022
Customer complaint is that the front right and back left burners sometimes do not light. Verified issue. Ordering burner heads and caps.; ordrng 3 WPW10636224 (Burner head)s and 1 WPW10515453 (Burner head) and 3 WP98017461 (Burner cap)s and 1 WPW10169985 (Burner cap)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78248
Garry
Job Details: 08/09/2022
Customer complaint of refrigerator icemaker not making ice. Found error code E5 in IM Diagnostics. Ordering Icemaker (W11483245) to resolve issue. Part shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11483245 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Richard G.
Job Details: 08/09/2022
Customer complaint is that the unit is not cooling at all. States Texas Home Appliance came out originally and were supposed to replace the compressor, but they never followed through. Found compressor not coming on. Replaced start device. Compressor is not coming on but pulling 9 amps. Will need compressor.; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler), used 1 8201786 (Start device) from stock
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/09/2022
Locking without having to push down on the lid. Phone calls to be broken lid. Ordering cleared to resolve the issue. Scheduled for soonest availability.; ordrng 1 W11259006 (Lid)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML35011KS
Near San Antonio, TX 78258
Jim G.
Job Details: 08/09/2022
Cooling fan is failing intermittently. Parts are OOS. ; ordrng 1 W11088354 (Fan wheel) and 1 W11443135 (Fan motor)