Near Converse, TX 78109
S. L.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG525S0JS1 Found dent in control panel. Unit under 30 days old ordered panel. Customer prefers am appt.; ordrng 1 W11026866 (Control Panel)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 01/27/2021
DRYER WHIRLPOOL WGD4850HW0 Found ignitor pulling 1 amp no ignition replaced ignitor unit now cycles but is short cycles replaced coil valve this did not help Called techline spoke to Bruce 7729816292 removed vent ran temperature test checked thermal cut off and both thermostats he advised me to replace cylce thermostat. Rechecked unit also ordered cutoff and radiant sensor.; ordrng 1 WP3387134 (Thermostat) and 1 W11050897 (Thermal cutoff) and 1 WP338906 (Sensor)
Near Schertz, TX 78154
Shawn W.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED7120HW1 Our customer was having a rattling sound in the dryer that would happen four minutes into the cycle. I found that there were 5 little magnets in the unit. Pictures included. Our customer stated that these were in the drum since the delivery by Lowe’s and she thought they were a new feature to a dryer so she left them in there. However the noise did not happen until a couple of weeks ago. She was concerned that these magnets in the drum would not be the problem and she told me the sound had actually been coming form the top left of the dryer. I agreed to wait 4 minutes into the cycle. At about 5 minutes the sound came. Upon further inspection I found that the exhaust pipe was rubbing on the drum. I tried to adjust the exhaust clip but it would slowly start rubbing again. I found that the cabinet was damaged on the back left and right. The cabinet will need to be replaced. Parts ordered.; ordrng 1 279936 (pipe-exhst) and 1 8572105 (clip) and 1 W11417441 (CABINE
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
VENT HOOD WHIRLPOOL WVW7336JS0 Vent motor is making lots of noise when it starts and during cycle. Will order and replace. ; saved tckt
Near San Antonio, TX 78258
S. L.
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WML55011HW5 Removed control removed old interlock assembly found micro switches are different on new one compared to old one called techline spoke to Joel SR 7729735630 on previous call to tech line was told since part W11474649 interlock which if for this model revision 5 doesnt come up as valid part number at either vendor to use revision 4 part W11449274 this part will not work. Contacted parts dept for parts research.; ordrng 1 W11474649 (Interlock)
Near San Antonio, TX 78240
Tommy B.
Job Details: 01/27/2021
WASHER WHIRLPOOL n/a Customer stated that she is getting a new unit. Declined service. Told her to call if she needed service in the future.
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced right side door switch for fridge. Unit good to go.
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW7000DW1 Replaced door lock for unit and tested to complete.
Near San Antonio, TX 78006
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Unit freezer not cooling properly. Found unit stays in defrost too long. Issue was with control. Replaced control box to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78237
Jesus C.
Job Details: 01/27/2021
DRYER MAYTAG MEDB835DW4 Dryer only heats on timed dry. Will need to replace UI and control. ; rqstng P&A on 1 W11133021 (cntrl-elec) and 1 W11158457 (overlay)
Near San Antonio, TX 78209
Jim G.
Job Details: 01/27/2021
WALLOVEN KITCHEN AID KODC304ESS00 Replaced both lights. Issue resolved. Staff informed me the invoice is to be billed and will be paid by office manager Dotty. Service fee was not collected at this time. Office manager Dotty 210-824-1879
Near San Antonio, TX 78216
Jim G.
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HW6 I replaced a faulty fuse however the issue is at the wall outlet. It is wired incorrectly there is over 200 VAC at the wall. ; used 2 W10138793 (20A fuse) from stock
Near San Antonio, TX 78264
S. L.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW2 Unit over 1 year old customer has extended warranty advised that they will need to contact warranty to get service under ext warranty.
Near Selma, TX 78154
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 I found that the power cord was not connected at the terminal box.I connected it. I looped up the drain hose and zip tied it. WPW10339879. In addition I found that the outlet only had .08 volts AC. I plugged in the unit to a good outlet and it powered up. I informed our customer and they have an electrician addressing the issue. This unit is fully operational.; used 1 WPW10339879 (ZIP TIE) from stock
Near Pleasanton, TX 78064
S. L.
Job Details: 01/27/2021
RANGE WHIRLPOOL GGG390LXS02 Found front LF burner not working due to damaged orfice holder need to remove cook top RF will need screws drilled out will need both orfice holder and right front burner base. Found 2.7 amps on bake ignitor stripped screws on ignitor needs burner and igntior with screws.; rqstng P&A on 1 WPW10407678 (Orfice holder) and 1 W10861630 (Orfice holder) and 1 WP7432P143-60 (Bake ignitor) and 2 WP4159193 (Screw)s and 1 W11174122 (Burner) and 1 WPW10406797 (Burner head right) and 2 WP3368921 (Screw)s
Near San Antonio, TX 78233
Shawn W.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED5000DW2 "Replaced the strike catch, tested unit. It is holding pretty well. I left with the dryer running on no heat to have our customer confirm we are good. The hinges were bent to the point that the door is setting below 90 degrees when fully opened. I explained that we would likely need to replace the hinges and springs if the same problem appears."
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Tunis unit will need a new auxiliary drain pump. Service fee paid by customer. Remaining balance upon completion of repair. Our customer will need time to decide if they want to move forward with repair. It is cost prohibitive.; ordrng 1 W10825875 (pump)"
Near San Antonio, TX 78264
S. L.
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 "Unit had no errors but was not leveled unit was tilting back. Corrected level of unit ran calibration and tested, educated customer on loading and detergent procedures. Advised to use Affresh every 30:washes. Unit operating as designed. Install instruct today."
Near San Antonio, TX 78255
Justin
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Spoke to customer she said she canceled her appointment, said unit is working fine."
Near San Antonio, TX 78228
Jesus C.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Found one new compressor was also bad. Other compressor was good. Installed new compressor. Vacuum and recharge unit. Good frost on evap. Unit is working properly. Job complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG525S0JS0 Installed new cap and head. Burner ignites immediately. No further issues. Tested to complete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "I arrived to find that the auger motor was working but it would intermittently stop working. This is a new development. Called DH, ordering a new pad and UI. ; ordrng 1 W10370582 (pad) and 1 W11130216 (cntrl-elec)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit leaking after repair was done. Observed the leak happening. Found cause to be vent not tightened to secure properly. Tightened vent to properly secure to resolve the issue. Unit testing good now with no leaks. No further issues at this point.
Near Castroville, TX 78009
Richard G.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint is that the unit is not draining again. Entered diagnostics and found error code F6E4, inlet water/float switch open. Ran unit through automatic test. Unit would not drain. Unit has to be put into drain multiple times for it to finally drain out. Called techline and spoke with Cathy. Says to check the drain hose check valve. Ordering drain pump and hose.; ordrng 1 8269144A (drain hose) and 1 W10876537 (drain pump) and 1 WPW10545278 (drain hose)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG525S0JS0 Installed new cap and head. Burner ignites immediately. No further issues. Tested to complete.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDTM704ESS0 Unit under 90 day service warranty. No service charge. Labor collected on prior visit. Control covered under 5 year warranty. Installed new control. Unit powers on. All pumps and motors are running. No further issues. Tested to complete.
Near San Antonio, TX 78252
Justin
Job Details: 01/27/2021
DRYER WHIRLPOOL WED4850HW0 "Replaced cycling thermostat for unit, tested to complete. Unit is good to go"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "I arrived to find that the auger motor was working but it would intermittently stop working. This is a new development. Called DH, ordering a new pad and UI. ; ordrng 1 W10370582 (pad) and 1 W11130216 (cntrl-elec)"
Near San Antonio, TX 78249
Jim G.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW7120HW0 Replaced latch. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Last trip found faulty hinge and cam. Replaced both to resolve the issues. Unit door performing as designed now. No further issues at this point.
Near San Antonio, TX 78247
Jim G.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 There appears to have been an obstruction between the basket and outer tub causing a noise. There was a shifter error as well but tests confirmed it was functioning properly. I tested the unit thoroughly and verified proper function. Issue resolved. Used wire tie to secure harness.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDTM704ESS0 Unit under 90 day service warranty. No service charge. Labor collected on prior visit. Control covered under 5 year warranty. Installed new control. Unit powers on. All pumps and motors are running. No further issues. Tested to complete.
Near San Antonio, TX 78259
Jim G.
Job Details: 01/27/2021
RANGE WHIRLPOOL WGE745C0FS01 Burned wires at the terminal block. Wiring harness will need to be replaced. ; ordrng 1 W11134679 (Main Harness)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
MICROWAVE OVEN WHIRLPOOL RMC305PVS01 Last tech found broken glass door. Replaced door to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78259
Jim G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Restriction in evaporator possibly also a leak. ; rqstng P&A on 1 W10858281 (Evaporator)
Near San Antonio, TX 78255
Tommy B.
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTM404KPS0 Customer stated that the unit is not completing cycles. The washing light routinely flashes with no action. Unit enter diagnostics but would not begin diagnostic cycle. Ordering a new control to resolve issue.; ordrng 1 W11410066 (Control)
Near San Antonio, TX 78245
Justin
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRMF706ESS00 "Replaced Deli drawer user interface, tested but unit did not power on deli ui. Means we have a bad harness inside door."
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 01/27/2021
MICROWAVE OVEN JENN-AIR JMW2430DS01 Wrong part ordered by previous technician. Ordering parts straight from the unit. Controls do not match.; ordrng 1 W10711277 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Unit leaking from front left side. Checked unit over to find issue to be a clogged drain tube. Removed the clog from the tube and steamed out the drain ports to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc & labor.
Near Natalia, TX 78059
Jesus C.
Job Details: 01/27/2021
RANGE AMANA ACR4303MFW3 Installed new switch and burner. No further issues. Tested to complete.
Near Helotes, TX 78023
Tommy B.
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW5620HW2 Reviewed use and care with customer. Could not duplicate issue of unit not completing cycles in the home. No errors in diagnostics and the unit passed all functions in automatic test mode. No further issues at this time.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced valve. Tested unit. It is now dispensing water. When I tested the ice maker side I noticed that the ice maker arm was set incorrectly. I reset it. However I found that the ice maker is not harvesting or dispensing. It was likely spinning constantly and burned out. Part ordered. ; ordrng 1 WPW10300024 (icemaker)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Last trip found faulty ice breaker bearing and broken ice sweep. Replaced both parts and cleaned unit and started clean cycle for customer. Unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW560CHW0 Swapped out bellow to resolve leaking issues. No further issues at this time.
Near San Antonio, TX 78251
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint is that the unit is not cooling. Found both freezer and refrigerator evaporators covered in ice. Evap motors with harnesses would be needed for both sections. Quoted customer cost of repair repair, as it is not covered under the extended warranty. Customer will look into other options."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Customer complaint is that the freezer pops when opened from the left side, freezer drawer is also off centered when opened from that side. Will need slides.; ordrng 2 W11265130 (slide)s"
Near Adkins, TX 78101
S. L.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Complaint is humidity and condensation accumulation especially when using clean cycle. No errors fan running correctly. Used installation specs to check if unit is installed where it can vent all measurements were accurate called techline spoke to Joel SR 7729822770 went over measurements checked vent in back made sure cabinet is sealed. Per techline unit operating as normal. Moisture is normal when moisture is removed from food in oven. Was advised to let customer know that they can cover food if they see moisture appear, unit operating as designed."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW8500DW0 "Customer complaint is that the unit will sometimes not spin at all and has to be unplugged and plugged in a couple of times to make it work, when it does spin it makes a really loud noise. Entered diagnostics and found error code F2E1 stuck button. Ran unit through automatic test. Unit would not agitate and during spin, only the washplate moved and made a loud popping sound during movement. Unit would not proceed past step 18. Advise replacing gearcase, clutch and slider at a minimum. Quoted customer cost of repair. Customer will look into replacement options. Collected service call fee."
Near Adkins, TX 78101
S. L.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Removed freezer door removed module Used service kit connected wires to new module reassembled tested all functions all operations normal.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Customer complaint is that the unit will no longer power on. Verified issue. Unit does have power. Will need to replace controls.; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced valve. Tested unit. It is now dispensing water. When I tested the ice maker side I noticed that the ice maker arm was set incorrectly. I reset it. However I found that the ice maker is not harvesting or dispensing. It was likely spinning constantly and burned out. Part ordered. ; ordrng 1 WPW10300024 (icemaker)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KFIV29PCMS03 Replaced adapter. Issue resolved. Collected Ted service fee.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ4 "Replaced fuse, filter, and control. Tested to complete. Unit is good to go."
Near San Antonio, TX 78217
Jim G.
Job Details: 01/27/2021
MW-HOOD COMBO MAYTAG MMV5208WB1 Steve SR# 7729769511 advised to replace the piston assembly. ; ordrng 1 W10197758 (Piston Assembly) and 1 W10553850 (Main Harness)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/27/2021
DRYER AMANA NED4655EW1 "Customer complaint is that the unit is still making the same noise when clothes are put into the unit. After running unit with door open, found that the drum is warped. Will need to replace drum.; ordrng 1 W10899578 (drum)"
Near San Antonio, TX 78232
Jim G.
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 Replaced all parts. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/27/2021
RANGE JENN-AIR JDRP436HL00 "Customer stated unit leaking gas from right front burner, used a gas leak detector to locate the leak. Couldnt locate or even detec a leak with the gas detector. No further issues at this point."
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG505M0BS0 Customer stated that the issue is a broken outer glass door. Customer stated to bill the company directly.; ordrng 1 WPW10535793 (glass-door)
Near La Vernia, TX 78121
S. L.
Job Details: 01/27/2021
WASHER SAMSUNG WF42H5200AW/A2 Removed drain pump from unit freed old filter replaced with new one tested all operations normal no leaks.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHEN AID KUIS15NRXB0 "Customer stated unit appeared as if hadnt been cleaned in a very long time, they just bought the home. Upon inspection of unit found it in a severe needing of cleaning. Ran through diagnostics testing to check unit, found internal drain pump not functioning. And internal hoses recommended to replace those as well. Quoted 458.69 for P&L (200 labor includes cleaning fee) customer wishes to proceed with repair. Ordering drain pump and both internal hoses to resolve the issue. Pump on b/o. Collected Sc. ; ordrng 1 WP2185626 (Hose) and 1 W10863947 (Dispenser tube) and 1 WP2313705 (Drain pump)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM02 "Last tech suspected a leak in SS, ordered a compressor just Incase. Re diagnosis of unit to find compressor locked up and shot oil in the system. Replaced compressor to resolve the issue. Unit testing good now and began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Replaced wrong spuds on unit, tested to complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint is that the dishwasher was not installed properly. Found unit to be missing mounting brackets. Installed mounting brackets from truck stock. Tested to complete. Unit is good to go.; used 2 WP8269145 (BRACKET-MTG) from stock
Near San Antonio, TX 78237
Jesus C.
Job Details: 01/27/2021
WASHER WHIRLPOOL NTW4605EW0 Installed new control. Able to get into diagnostics. Not reading basket speed. Will need new actuator. ; rqstng P&A on 1 W10913953 (actuator)
Near Shavano Park, TX 78231
Douglas H.
Job Details: 01/27/2021
WASHER MAYTAG MVWC565FW2 "Last trip found failing actuator. Replaced actuator to resolve the issue. Calibrated unit, unit testing good now. No further issues at this point."
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced drain pump. Cleaned out drain hose. Unit is now draining well and fully functional. Our customer said yes to our survey.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Complaint is control will turn off intermittently. No label on unit for model and serial. Called tech line. Sr 7729834529. Label was removed by a service company to follow service pointer for having wrong information on label. Will need to replace control to correct cooling issue. ; ordrng 1 W11446726
Near San Antonio, TX 78207
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KBFN402ESS00 "Last trip found hinge screw broke off into top hinge. Replaced upper hinge, upon trying to install new screw found screw ordered was too small, used an extra screw I had in my tool box to fully resolve the issue. Unit now testing good. Collected part cost for hinge."
Near San Antonio, TX 78253
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Last tech found faulty compressor, verified issue. Replaced compressor to resolve the issue, vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. ; used 1 W10890291 (Lock ring fitting 8/1.8) from stock"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/27/2021
ICEMAKER (STANDA SCOTSMAN SCCP30MA-1SU Last trip found faulty hinges. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78266
Shawn W.
Job Details: 01/27/2021
BUILT-IN M/W JENN-AIR JMDFS24JL00 Called Joel from Whirlpool Techline. Izzy can be caused by door stop piston secondary switch. I’m ordering all related parts as well as wave guide cover. ; ordrng 1 W11201804 (piston) and 1 W11202128 (covr-inlet) and 1 W11305909 (switch) and 1 W11305909 (switch) and 1 W11397156 (SWITCH) and 1 W11397156 (SWITCH) and 1 W11397156 (SWITCH) and 1 W11444621 (GEAR ASM )
Near , TX 78015
Douglas H.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Dispenser door broken on unit. Replaced dispenser to resolve the issue. Unit testing good now. No further issues at this point.
Near , TX 78015
Douglas H.
Job Details: 01/27/2021
VENTHOODS WHIRLPOOL WVU37UC0FS0 Last trip found broken fan blade. Replaced blower wheel to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
RANGE KITCHENAID KDRS483VSS04 Reset door. Removed front panel. Called Tech Line to locate the control board and address door latch problem. Found arcing on poet cord at terminal block . Exposed wire and burned hole through plate. Whirlpool provided a new authorization of KUK8600WPL1. SR # 7729561844; ordrng 1 W11029221 (Door latch) and 1 WP9761958 (Terminal block) and 1 W10145397 (Panel) and 1 9759721 (Insulator terminal box) and 1 W10239444 (Seal am) and 1 W10618712 (Cover access) and 1 PT500 (Power cord)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
ICEMAKER (STANDA SCOTSMAN SCN60GA1SS "Customer wanted unit cleaned and stated unit holding water. Found that to be caused by a clogged drain line, in clogged drain tube to resolve that issue. Upon starting clean cycle noticed that the ice breaker bearing is shot and caused staining throughout the unit, such as basin and ice deflector. Quoted near 1300 for repair. Customer didnt want to proceed with repair. Customer also had me look at an LG washer while in home (new ticket wouldnt go through) collected Sc for both No further issues at this time"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
COOKTOP ELECTRIC JENN-AIR JEC4536BB Last trip found cracked cooktop. Replaced cooktop to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB4949SHZ0 "Last trip found faulty console, door latch and control. Replaced all 3 parts to resolve the issue. Unit testing good now. No further issues at this point. Diagnostics was done prior to warranty expiration. Per Sb web warranty expiration was 11/6/2020, diagnosis was 11/5/2020. This repair is covered under warranty."
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Tested unit. Not draining. Found wiring to drain pump was damaged. Repaired wiring to pump. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new control. No issues during testing. Job complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDTE254ESS1 "Installed all new insulation around and under dishwasher, 4 layer insulation is needed. Ordering to resolve issue.; used 1 W10526105 (4 layer insulation) from stock"
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 Tested unit. Noise during spin cycle. Found wire harness. Loose causing noise issues. Secured harness. Noise is gone. No further issues. Tested to complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found bad bi metal defrost in freezer, spoke to customer about issue. Customer stated they will contact office if they want to continue service. Job complete.; rqstng P&A on 1 W10772353 (Evaporator Cover Assembly)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRSC500ESS01 Replaced refrigerator door due to dents after replacement no issues with door. Checked ice maker found ice maker tray cracked ordering ice maker to resolve issue.; ordrng 1 W11130444 (Ice maker)
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED5000DW2 Installed door seal. No further issues. Tested to complete.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 Customer complaint is that the light in the freezer is not working. Verified issue. Lights in top of refrigerator are not working either. Will need light module for freezer section.; ordrng 1 W10695459 (module)
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER MAYTAG MHW6630HC0 Installed ew dispenser. No leaks during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
DRYER MAYTAG MEDX655DW Tested unit. Not heating properly. Found hi limit was tripped. Reset hi limit. Good heat good airflow. No further issues. Tested to complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW1 Tested unit. Good agitate. Will not spin. Gearcase not grabbing splines on basket. Will need new basket and washplate. ; rqstng P&A on 1 W10752719 (basket) and 1 W10902814 (washplate)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/27/2021
DRYER MAYTAG MEDB855DC4 Our customer had one our two occurrences of a load noise. I was unable to replicate. Ran diagnostics. I explained to our customer that there was perhaps a temporary object that started noise in the unit but is now gone. Asked her to monitor and take a adjourned recording if it returns. This unit is functioning as designed.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint is that the unit is still making the vibrating noise in the back of the unit. Did not hear the noise while in home. Did notice that there is no fan blade on the condenser fan motor. Did not find a fan blade or pieces of a fan blade in the compressor area. Fan blade was likely forgotten during manufacturing. Ordering fan blade. Noise could be coming from overheating of compressor due to no fan blade.; ordrng 1 WP12825803 (blade)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Called Tech Line again. Our customer is still having a problem. It could be either the dispenser or spray arms. I tested unit without soap and I noticed that the middle and top spray arm are not moving. I called Tech Line again. Talked to Leon. Its wave force. We need to considerably lower the soap amount.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
WASHER WHIRLPOOL NTW4516FW3 "Replaced shocks. RN calibration, automatic test mode and manual for spin and agitate. Unit is now fully functional. Ran diagnostics with no fault codes."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/27/2021
MICROWAVE OVEN KITCHENAID KOCE507EWH11 "Duplicate ticket Replaced ui on microwave/oven combo after replacement ui did not turn on, called techline stated bad wire harness coming from control to ui. Ordering harness to resolve issue. SR7729828464"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KUDF204ESB01 "Replaced control board on refrigerator due to door alarm going off after replacement no issues, no noise heard. Job complete."
Near Rio Medina, TX 78066
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Customer complaint is that the unit is no longer cooling. Found issue to be with harness and thermistor. Ordering parts. Collected service call fee.; ordrng 1 W11501934 (HARNESS) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Unit not draining, checked float switch ; ordrng 1 W11255994 (Float switch) and 1 W11497943 (Drain pump)"
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTE234GPS0 "Found unit to have a bad sump pump motor, replaced and tested to complete."
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG320M0BS3 "Unit is tripping the breaker soon as it is plugged in, will need control ; ordrng 1 W11126814 (Control)"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
OVEN ELECTRIC (D KITCHEN AID KDRS483VSS03 Customer stated that the issue is the light sometimes remains on when the door is closed also affects heating. The switch on the right oven door is not depressed fully when the door is closing. Unit needs a new switch/latch. Ordering parts to resolve issue.; ordrng 1 W11029221 (Door latch)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Previous visit found faulty water valve. Swapped out with new parts to resolve issue. No further issues at this time.