We serviced a
AMANA OVEN
Model AER6303MFS2
Near Corpus Christi, TX 78415
Adam
Job Details: 03/15/2021
Install control board tested unit issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Robstown, TX 78380
John L.
Job Details: 03/15/2021
"Inspected unit, found inlet valve to be problem with icemaker. Inlet valve cracked and leaking. Was able to replace valve, issue resolved.; used 1 W10498990 (Inlet valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/15/2021
Call customer before arrival to clarify issue with the unit customer states unit is unlevel/wobbly in location. I did inform customer that if it was an installation issue that there would be a service charge is attached to the visit because we do not handle installation that she would have to contact retailer or company responsible for install. After repeating the instructions to the customer she became noticeably upset over the phone then The customer hung up before I could finish conversation. Spoke with NR At the office he states to go ahead and see if customer still wants service. Arrived at customers location inform customer that if the unit will need to be removed from cabinetry or have drill holes put into cabinetry I would not be able to help her in the situation. Customer states she already contacted retailer to have issue resolved. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Premont, TX 78375
Adam
Job Details: 03/15/2021
Customer complaint unit will bounce and shake badly during spin cycle. Air codes on unit show for over suds. Ordering suspension to resolve the issue of bouncing also covering soap distribution and load size with customer; ordrng 1 W10821951 (suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 03/15/2021
Inspection of unit shows error code for lid lock failure. Manually testing lid lock shows response 100% of the time no function issue. Calibrated unit ran verification cycle all functions work as designed. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Kingsville, TX 78363
Adam
Job Details: 03/15/2021
Customer complaint same issue as last time. Long drive times. Inspection of unit shows same issue as previous visit exhaust/vent hose not in terrible condition and not reaching too far but when taking off hose you can tell theres some kind of obstruction in the home portion of the exhaust system. Informed customer that if we come out again for the same issue they would be liable for service call. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Heber Springs, AR 72543
Jeff N.
Job Details: 03/15/2021
"Installed part ordered. Checks good. Charging for heating element, service call, and labor only. Per TM; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Clinton, AR 72031
Jeff N.
Job Details: 03/15/2021
"Customer fixed drain to proper height, still drain error code. Ordered drain pump assy; ordrng 1 W11458345 (DRAIN PUMP)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ8
Near Benton, AR 72019
Micheal
Job Details: 03/15/2021
"Mag duct work is riveted in all seals must be changed when rivets are removed. Moving call to Tuesday 16th to speak to Wayne about seals, break down is not showing them and tech line has no idea what the part numbers are; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode)"
We serviced a
MAYTAG WASHER
Model MHW7000XG0
Near Benton, AR 72015
Micheal
Job Details: 03/15/2021
"Replaced failed pump assembly, tested for leaks and proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Benton, AR 72019
Micheal
Job Details: 03/15/2021
"Replaced failed diffuser in icemaker, found torn door gasket W10830055; ordrng 1 W10830055 (Gasket (gray))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Benton, AR 72015
Micheal
Job Details: 03/15/2021
Replaced failed main control but looking to get power put on RV to test fridge. Got power and fridge is operating normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Conway, AR 72032
Jeff N.
Job Details: 03/15/2021
Installed ordered parts checks good.
We serviced a
N/A N/A
Model n/a
Near Conway, AR 72032
Jeff N.
Job Details: 03/15/2021
Evaporator not getting cold enough to make ice. Ordered evaporator and compressor. Needs authorization.; ordrng 1 W10863947 (tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenbrier, AR 72058
Jeff N.
Job Details: 03/15/2021
Installed ordered parts ran calibration and self diagnostics checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/15/2021
"Issue is that the refrigerator isnt cooling. Compressor wasnt coming on, start device was clicking. Another company came out and replaced capacitor with a cheap 3n1 capacitor and cut wire harness to splice capacitor in. Wire harness has been discontinued so we cannot repair unit. Got approval from DH to install a new version of the one already on the refrigerator. Customer is going to talk to wife to see if they wanted to get a new refrigerator or replace the current capacitor. Informed customer that we cannot warranty part. Customer will contact us to let us know what they decide. Collected SC fee."
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/15/2021
"Went to replace part, realized I had ordered the wrong part, or react part is control panel W10919303; used 1 W10919303 (Control panel) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near San Antonio, TX 78266
Chris S.
Job Details: 03/15/2021
Customer schedule job for Monday on Saturday and parts were already delivered Friday. So parts didnt get put in bin. Scheduling job on Thursday.; schdld next appmnt for 3/18 THU !
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/15/2021
"Inspected unit for not working, turned on unit found error code f26, in service page 6 checked all connection and tested checked okay, diagnosed to need latch; ordrng 1 WPW10375379 (Latch)"
We serviced a
IKEA COOKTOP ELECTRIC
Model ICI500XB01
Near San Antonio, TX 78228
Sebastian
Job Details: 03/15/2021
Replace the induction module as you can tell it blew up on the board after replacing module tested unit everything working as it should
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Lake Hamilton Township, AR 71913
Blake D.
Job Details: 03/15/2021
"Replaced listed parts, tested unit found that the wash never kicked back on, diagnosed to need sump assembly ; ordrng 1 W11085683 (Sump assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78229
Sebastian
Job Details: 03/15/2021
Replace valve and tested unit good to go.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Benton, AR 72015
Blake D.
Job Details: 03/15/2021
"Replaced listed parts, tested unit lid now unlocks and locks, ran diagnostic no codes, ran auto test it did not drain and then popped the board, diagnosed to need drain pump and board; ordrng 1 W11170317 (Control board) and 1 W10919003 (Pump)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/15/2021
Slide sent for for the middle rack not the top rack the top rack is what is broken ordering correct slides and returning on Friday; ordrng 1 W10913628 (Rack left) and 1 W10653356 (Rack right)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Little Rock, AR 72206
Micheal
Job Details: 03/15/2021
Found side panel warped and rubbing against drum. Ordered side panel (white); ordrng 1 W11233548 (Panel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Tommy B.
Job Details: 03/15/2021
Swapped out control and lid latch. Control function is normal at this time. The lid latch was locked upon installation. Could not use diagnostics tests in order to get the latch open. Faulty little latch out of box. Ordering new latch to resolve issue.; ordrng 1 W1137244 (Lid latch) and 1 W1137244
We serviced a
MAYTAG WASHER
Model MAV208DAWW
Near Little Rock, AR 72204
Micheal
Job Details: 03/15/2021
"Replaced split tub to pump hose, tested for leaks and proper operation."
We serviced a
LG REFRIGERATOR
Model LDCS24223S
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/15/2021
Last trip found faulty valve assembly. Replaced valve assembly to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Little Rock, AR 72209
Micheal
Job Details: 03/15/2021
"Inspected unit and found failed thermal cutoff due to vent issues, cust will address the vent issue. Used 279816 from truck stock ; used 1 279816 (Cutoff) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/15/2021
Swapped out housing to resolve water flow issues. Ran automatic test cycle and unit passed all functions and has no further issues at this time.
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX305ESS2
Near Little Rock, AR 72211
Micheal
Job Details: 03/15/2021
Replaced failed circulation pump. Tested unit and found operation normal
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/15/2021
Issue is no ice production. Recirculating pump is making an odd noise and not recirculating. Also the water level sensing seems to be incorrect. Ordering a new recirculating pump to resolve issue. ; ordrng 1 W11325175 (Recirculating Pump)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Little Rock, AR 72223
Micheal
Job Details: 03/15/2021
"Customer complaint long dry times, inspected unit and found good air flow from dryer but not outside, vent cover was installed very close to the ground allowing moisture and debris to get in vent"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2021
Verified a faulty water pressure sensor. Ordering parts. ; schdld next appmnt for 3/19 FRI !
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/15/2021
Last visit found a faulty water valve. This visit swapped out with a new valve to resolve issue. Ran automatic test cycle and unit passed all functions. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB05
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/15/2021
"Tested unit. Compressor locked up. Will need to replace compressor, drier, and recharge unit. ; ordrng 1 WPW10143759 (DRIER-HV) and 1 W11209866 (COMPRESSOR)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/15/2021
Issue was that the unit was leaving clothes wet. Found F8E1 error code. Cold valve was partially obstructed. Cleaned out cold valve and cleared error codes. Unit testing good.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES
Near San Antonio, TX 78213
Sebastian
Job Details: 03/15/2021
"Unit was completely dead up to the thermal fuse point replace thermal fuse found that I have 120 V at my control board but nothing is turning on on the front either the control board is bad on its own or both of control and the front panel or bad I do see a crease in the ribbon cable which is not a part thats available on its own which could possibly be part of the issue as well will stand for 90 days if customer change their mind we will put the parts on order listed below. WPW10190396 control, W10694994 console"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/15/2021
Installed new slider assembly. Tested unit. No issues during testing. Ran quick cycle. No issues during wash. Unit is working properly. Job complete.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FGHF2366PF8A
Near San Antonio, TX 78204
Jesus C.
Job Details: 03/15/2021
Complaint is no ice. Tested ice maker. Will not complete harvest. Good water to ice maker. Ice maker will need to be replaced. Gave customer estimate. Labor 90. Part 80. Collected payment for service fee and secondary service fee for Samsung washer. ; ordrng 1 243297613 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/15/2021
Customer stated unit has long dry times and when door is open it is very moist air. Tested air flow with customer. While tubing attached to wall the pre is a reverse air flow out of the vent tubing pushing upwards to the top of the unit. Took tube off the wall and the airflow was extremely sufficient. Advised wall venting still clogged. Also advised that if we come back and the issue is the same we WILL collect a sc. unit is functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2021
Adrian SR#773025675 Verified a low charge or leak somewhere. Amp draw was at about 0.89A however the unit had no frost pattern at all. Verified a sealed system issue. ; ordrng 1 WPW10143759 (HV drier)
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/15/2021
Replaced control board on range due to bake and broil elements not turning on after replacement tested range no issues no error codes found during testing or operation. Job complete.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Sebastian
Job Details: 03/15/2021
Found that the sensor is reading the appropriate resistance did not change out the sensor found that unit heats up to about 430° when set to 450 relay then kicks off to begin doing it cycle unit never kicks back on to heat up watched unit drop all the way down to 300° and never kick back on center is testing good ordering relays on the control to resolve issue will call tech line on return will collect 97.75 for labor And gave customer a quote for part. Ordering control control is on back order parts team to reach out when available; ordrng 1 WPW10119143 (Control)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4430WB01
Near San Antonio, TX 78258
Sebastian
Job Details: 03/15/2021
"Changed out service element found that unit is still not heating due to the nature of the unit in the way its put together its very difficult to test directly at the surface elements while its opened up elements or fix the glass portion in my split from that part found that it really Im not getting full voltage to my heating element being at the heating element is good sold the part only at cost and will not charge labor on return will give customer a new quote for control board ordering part. Collected check for the heating element checked 1570 62.71, ; ordrng 1 WPW10190396 (Board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/15/2021
Swapped out control to resolve issues. Ran automatic test cycle and unit is fully functional at this time.
We serviced a
N/A N/A
Model MZD2666KEW
Near Little Rock, AR 72103
Micheal
Job Details: 03/12/2021
Inspected unit and found ice buildup in corner of evap. Compressor is pulling .70 amps. Compressor is making a metallic sound. Freezer temp is at 38 degrees fresh food is 42 degrees. Ordered W10160407; ordrng 1 W10160407 (Compressor kit)
We serviced a
WHIRLPOOL LAUNDRY
Model WTW6120HW0
Near Benton, AR 72019
Micheal
Job Details: 03/12/2021
Per tech line video chat they advised ordering a UI for an F7E1 error code.; ordrng 1 W11478523 (Facia)
We serviced a
GE WASHER
Model n/a
Near San Antonio, TX 78239
Jim G.
Job Details: 03/12/2021
Washer drain cycle did not engage once. Unit is no longer having that issue informed customer is my have needed to be reset after repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Helotes, TX 78023
Justin
Job Details: 03/12/2021
"Ran unit through diagnostics, all test passed."
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Justin
Job Details: 03/12/2021
"Not seeing or smelling leak, will look to replace regulator. Customer will look at getting CPS to check house line. ; ordrng 1 W11087445 (Regulator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78248
Sebastian
Job Details: 03/12/2021
Replace door hinges and you are authorization number listed on call customer to monitor unit
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78245
Tommy B.
Job Details: 03/12/2021
"Customer stated the unit is working but not heating. Checked resistance on thermostats and elements. They appear to be measuring out fine. Checked the voltage to the fuse and element and terminal Block. All of those check out fine except at the element which is reading low. Conferred with DH who recommends it is either the harness, the timer, or the motor. Recommends ordering all parts. Ordering parts to resolve issue.; rqstng P&A on 1 W10857612 (Timer) and 1 WPW10450286 (Harness) and 1 279827 (Motor)"
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/12/2021
Called to speak with customer and got a hold of Miss Sherman on the husbands line. Its asked to hold and then was disconnected from the call. Part already submitted to warehouse for 2pm deadline over AE. Technician no longer in parts warehouse area. Rescheduled for Monday; schdld next appmnt for 3/15 MON !
We serviced a
JENNAIR WALLOVEN
Model JJW2430DS01
Near La Vernia, TX 78121
S. L.
Job Details: 03/12/2021
Found F2E1 error code for shorted key checked keypad no bad connections or wires unit will need part W11236887 console and possibly part W11179310 control. due to microwave needing to be pulled out to repair unit parts and tax. service fee paid.
We serviced a
UNKNOWN VENTHOODS
Model WVU17UC0JB0
Near Converse, TX 78109
S. L.
Job Details: 03/12/2021
Called CXC spoke to Laronda 7730204021 unit 2/6/21 goods date. Found filters not installed correctly screws have to be taken out install filters install screws per owner manual. After doing this inspected all operations normal
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Saint Hedwig, TX 78152
S. L.
Job Details: 03/12/2021
Removed broken door replaced entire door and tested all operations normal
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/12/2021
"Checked dishwasher found overflow switch tray not seated properly and water turned off, turned water on adjust tray tested dishwasher no issues no error codes. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Saint Hedwig, TX 78152
S. L.
Job Details: 03/12/2021
Found outer bellow clamp not attached customer claimed it fell off. Checked clamp no damage checked bellow and shocks no damage. Reinstalled bellow ran test no errors no leaks all operations normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78231
Sebastian
Job Details: 03/12/2021
Double checked drain pump found it it had good resistance only thing that was wrong was the cover was knocked off somehow unplugged remove cover applied cover back on correctly snapped on as it should everything tested good change cell control to get power back up to the user interface ran into calibration in test mode everything is good to go
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near San Antonio, TX 78249
Sebastian
Job Details: 03/12/2021
Opened up panel control box with customer found that there was glue leaking onto the glass from the inside customer denied part ordering part again attempted to call partner team and explain situation theyre telling me I must re-order the part attempted to get authorization to at least get us paid for going out there so many times was denied as well re-ordering part. Kvhazvvhdpl1 Re-ordering part as per partner team got authorization number must take a picture of the old part in the new part before new install on next card; ordrng 1 W10913685 (Panel)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Schertz, TX 78108
Chris S.
Job Details: 03/12/2021
Customer stated that dryer taking long to dry. Found issue to be clogged vent hose. Fixed clog tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 03/12/2021
Checked dryer found terminal block burnt ordering terminal repair kit to resolve issue. Collected service call fee.; ordrng 1 279318 (terminal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near San Antonio, TX 78249
Sebastian
Job Details: 03/12/2021
Replace the LED module in the top refrigerator section also used dielectric grease to ensure that the connection is not having issues with moisture as we discovered that geek squad has put on this LED module before and it is the second time it has failed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Converse, TX 78109
Chris S.
Job Details: 03/12/2021
"Last trip found faulty control and elements. Replaced control unit still not functioning. Retested incoming voltage at terminal block L1-L2 30 volts ac, L1 to neutral 3 volts ac, L2- N 120 volts. L1-G 3 volts, L2-G 120 volts, N-G 0 volts. Due to insufficient voltage on L1 cannot determine if any other issues with unit. Advised customer to contact us if needed after electrician has resolved the electrical issue."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/12/2021
Swapped out door glass and unit is fully functional with no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78239
Ezequiel V.
Job Details: 03/12/2021
"Checked washer found agitator loose/wobbling, when spinning washer wobbles, found broken gearcase. Will need to be replaced to resolve issue. Spoke to customer about issue and repair. Customer will contact office if they want to continue service. Service fee was collected.; ordrng 1 W11454734 (Gearcase)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QVS02
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/12/2021
Checked refrigerator found temperatures normal customer stated ice is clumping up. Found separator is worn. Ordering separator to resolve issue. Collected service call fee.; ordrng 1 2318017 (separator)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/12/2021
"Checked range found error code f1e0 attempted to clear code with no luck replaced control board, range is working as designed no issues with range during testing or operation. Job complete"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304GPS0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/12/2021
"Checked dishwasher found 120VAC at wall, good power to control board unit did not turn on replaced ui due to no voltage at ui after replacement no change to status of dishwasher ordering control board to resolve issue. Control boards fall under limited part warranty.collected service call fee.; ordrng 1 W11305303 (cntrl-elec)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/12/2021
Verified hinges were not at fault rather that the cavity is slightly too small for the unit. Advised to have cabinetry refitted if at all possible however in the meantime I have used a bracket to secure the unit more optimally. ; used 1 8269145 (Bracket) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/12/2021
After replacement of suspension tested washer found error code f3e2 unable to code ordering control board to resolve issue. No leaks or holes detect on pressure hose.; ordrng 1 W11419171 (Control Board)
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/12/2021
Issue was a non operational panel. Replaced console to resolve issue. Unit tested good. Called AE and got authorization for part.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBBR306ESS
Near San Antonio, TX 78258
Jim G.
Job Details: 03/12/2021
Module in freezer was causing these issues. Replaced single module. Issue resolved. ; used 1 W10695459 (Module) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/12/2021
Revealed to the motor was stuck on the icemaker. Phil to Peter defrosted and the unit filled the icemaker in diagnostics. Unit needs a new icemaker; schdld next appmnt for 3/16 TUE PM
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/12/2021
replaced motor. checks ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/12/2021
Replaced suspension due to error code f0e5 after replacement tested washer no issues spinning or agitating washer has f3e2 ordering control board to resolve issues.ordering parts on Job #85367
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/12/2021
Checked operation. Found no short or break in element. Found no shorts in any other components. Ran check for a few minutes on timed dry on high heat. Did not trip breaker. Cx explained that the breaker trips after about 10-15 minutes. Suspect weak breaker. Cx to have electrician out to look.
We serviced a
KITCHEN AID RANGE
Model KFGC500JSS
Near Boerne, TX 78006
Sebastian
Job Details: 03/12/2021
#3657 sr 7730238898 replace the burner heads in the burner Along with the igniter unit is still struggling to like arc is present and will light up after about four or five clicks call tech line on the issue they want me to order the orifice holder along with a new burner head will use caps that I just ordered and will reuse igniter as it is brand new and also on back order want to be able to get customer up in a timely manner. Parts show available at the vendor parts team to reach out when available make sure to send 16 back; ordrng 1 W11378584 (Orifice holder) and 1 W11344539 (Flame spreader)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/12/2021
replaced control. checked operation. all checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/12/2021
Customer stated that the issue is the right rear burner is nonfunctional. Lifted the cover and inspected the burners and it is burned out faulty. Ordering new burner to resolve issue.; ordrng 1 W11171119 (Element)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/12/2021
Replaced ACU and UI. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/12/2021
Verified a nonresponsive drain pump. I did not have this particular drain pump in my truck stock. Reschuedule customer for next week. ; schdld next appmnt for 3/17 WED !
We serviced a
WHIRLPOOL KITCHEN
Model WMH31017HB3
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/12/2021
"Needs control, magnetron, transformer. W10892389 - controlW10836753 - transformer.W10754299. Magnetron.Should be able to get out Tuesday after next. ; ordrng 1 W10836753 (Transformer) and 1 W10892389 (Control) and 1 W10754299 (Magnetron)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78015
Tommy B.
Job Details: 03/12/2021
Customer was under the impression that multiple parts were needed. Told customer I would speak to parts team resolving the issue. Parts team stated that the reason it appeared more parts were needed was because one was never delivered and had to be re-ordered. Rescheduling customer. ; schdld next appmnt for 3/18 THU !
We serviced a
ROPER DRYER
Model RED4516FW0
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/12/2021
Found fuse bad. Replaced fuse. All checks ok. ; used 1 Wp3392519 (Fuse) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/12/2021
Tested unit. Good power to igniter. Will need to replace igniter and valve. ; ordrng 1 W11176454 (Igniter) and 1 WP98014893
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/12/2021
Checked wiring. Checked operation. Fuse is good. Start device is good. Found improper voltage to the unit. ; used 1 Wp8567668 (Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78015
Tommy B.
Job Details: 03/12/2021
Customer stated the issue is the unit is not getting past the sensing part of the cycle. Found issue to be caused by the cold water being turned off. Unit passed all functions in automatic test cycle however the suspension is going out. Ordering parts to resolve issue.; ordrng 1 W11130362 (Suspension)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 03/12/2021
Sr 7730236822 Customers having certain garments rip in the cycle such as pants and shirts could not find any snags or anything off about the unit that would cause this no damage to the agitator. Call tech line on the issue cannot find anything that we can do other than order the agitator which would be the only culprit. Agitator plate is on back order parts team to reach out when available; ordrng 1 W11093899 (Agitater)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA
Near Boerne, TX 78015
Tommy B.
Job Details: 03/12/2021
Customer stated that the unit is freezing items in the fridge section. Diagnostics revealed same error code previously discovered by DH. Ordering auger assembly to resolve issue. Collected priority service call. Quoted minimum labor and part covered under our warranty. ; ordrng 1 DA97-12540K (auger assembly)
We serviced a
AMANA RANGE
Model ACR4303MFW3
Near Natalia, TX 78059
Jesus C.
Job Details: 03/12/2021
Installed new switches. All burners working. No further issues. Tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/12/2021
Liner in top oven is cracking. Called techline. Said to order touch up paint . Sr 7730237065; ordrng 1 W10803163
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/12/2021
"Replaced bad element, cycling thermostat and thermal fuses. Tested to complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/12/2021
Customer concerned with ice production. Unit was unlevel which appeared to be causing uneven ice cubes. Leveled unit. Unit tested good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP36QMS00
Near Boerne, TX 78015
Tommy B.
Job Details: 03/12/2021
Customer stated that the issue is the unit is not producing ice. All other functions are fine. Found issue to be caused by faulty emitter board. Ordering parts to resolve issue. Collected service call. ; ordrng 1 W10757851 (Emitter board (control))
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ
Near San Antonio, TX 78253
Justin
Job Details: 03/12/2021
Will schedule when part comes in. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Schertz, TX 78154
Chris S.
Job Details: 03/12/2021
Unit not cooling properly. Found open line on evap thermistor. Thermistor causing ice build up on evap. Ordering control and thermistor to resolve the issue. Control board is out of stock.; ordrng 1 W11282569 (contrl-box) and 1 WPW10383615 (thermistor)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78260
Jim G.
Job Details: 03/12/2021
Replaced the dispenser assembly. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78253
Justin
Job Details: 03/12/2021
Replaced damaged door handles.