We serviced a
WHIRLPOOL LAUNDRY
Model MVWX655DW1
Near Vinton, VA 24179
Chris S.
Job Details: 04/11/2022
The suspension is a bit weak. ; ordrng 1 W11130362 (Suspension kit.)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Garry
Job Details: 04/11/2022
Customer complaint of washer not finishing cycle and intermittently not unlocking door. Previous tech diagnosed these issues as ACU & HMI failures. Arrived today with both parts to install, but HMI and ACU testing good at this time. Found fault codes F8E1(Valve Failure), F5E2(Lock Failure), & F5E3(Unlock Failure). Lid lock did fail on me during diagnostics cycle. Rescheduling ACU & HMI and ordering Door Latch (W11316250). Techline unavailable today during our appointment window, but I will call them during my follow-up. If ACU/HMI are needed, Ill have them with me at that time. NR attached attention note stating customer is OOW, but it appears to me that this is an in-warranty call. Confirmed with KW. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11316250 (Latch)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Vinton, VA 24179
Chris S.
Job Details: 04/11/2022
The tub is leaking at the top seam. Reference number 7733395285; ordrd 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Douglas H.
Job Details: 04/11/2022
Last trip found issue with ui panel. Replaced ui panel to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Roanoke, VA 24012
Chris S.
Job Details: 04/11/2022
I installed the lint filter switch and checked operations. All operations check okay.
We serviced a
FRGIDAIRE DISHWASHER
Model FGID2466QF4A
Near San Antonio, TX 78233
S
Job Details: 04/11/2022
Upon arrival the customer stopped me at the door and customer stated they wanted to know if it would a good idea to repair the unit or replace which they wanted to do. Considering the unit being 6 years old I advised the customer that it would be wise to buy a new Whirlpool dishwasher since it would come with a 1 year warranty with purchase rather than putting money into a unit that may have more underlying issues. Customer stated they would buy a new unit. Took a qp of the unit to get it on file. Putting down as courtesy call. No further issues at this point. Q
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017AS2
Near Roanoke, VA 24019
Chris S.
Job Details: 04/11/2022
the fuse checked open. I replaced the primary switch and found it wi
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDB00
Near Universal City, TX 78148
S
Job Details: 04/11/2022
Upon arrival switched out faulty bi-metal harness with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Hollins, VA 24019
Chris S.
Job Details: 04/11/2022
Heating Element - SP W11540964 - Special Project S17304. I installed a new element and checked operations. All operations check okay. There were no leaks. ; used 1 W11537778 (Element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
Customer stated lower rc drawer much colder than top shelf. Found cause to be damper not closing all the way and leaking air. Replaced damper to resolve the issue. Unit testing good now. No further issues at this point. Unit is under Costco additional year warranty.
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Salem, VA 24153
Chris S.
Job Details: 04/11/2022
Heating Element - SP W11540964 - Special Project S17304. I installed a new element and checked operations. All operations check okay. There were no leaks. ; used 1 W11537778 (Element) from stock
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS956ESS02
Near Boerne, TX 78015
Sebastian
Job Details: 04/11/2022
Replace the bezel on the unit customer still describes popping noises identify the popping noise as the igniter switch is not a gas issue to proceed with repairs, troubleshooting with switches. We must remove the cooktop which would require customer to sign waiver of damages to surrounding area customer did not want to sign waiver closing out ticket reported with partner team
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 04/11/2022
Replaced drain pump. Unit working as it should.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/11/2022
Last tech found faulty ui board. Replaced ui board to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78209
Garry
Job Details: 04/11/2022
Customer complaint of unit not heating. Previous visit found faulty heating element. Replaced Heating Element (WP3387747) and returned unit to operation. Dryer testing good. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near San Antonio, TX 78201
Garry
Job Details: 04/11/2022
Customer complaint of damage to inner basket and of unit not agitating/spinning well. Found F0E5(Off-balance Load) fault code. Cleared fault code and tested unit. Motor seems weak in agitate and spin, and gearcase doesnt sound well. Resistance values of motor windings slightly out of spec. Upon visual inspection of drive assembly, slider is badly worn and covered with gear oil. Customer has opted to replace machine rather than incur parts & labor costs of repair. Job complete, no further issues at this time.
We serviced a
KENMORE REFRIGERATOR
Model 795.72483.410
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS03
Near Boerne, TX 78006
Drew
Job Details: 04/11/2022
Replaced optics and ice maker per tech line. Still cant get ice maker to have voltage. Per tech line unit has a internal wire issue thats non repairable. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78249
Jim G.
Job Details: 04/11/2022
I vetoed a bunching ice door also the ice maker registered an error. ; ordrng 1 W11483245 (Icemaker) and 1 W11171728 (Ice door)
We serviced a
WHIRLPOOL DRYER
Model MEDB880BW0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/11/2022
Called customer to let them know I have to reschedule due to being sick.; schdld next appmnt for 4/12 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
"New issue. After repair done on job 100606 found unit squeaking during spin. Replaced cam and belt from stock to resolve the squeaking issue. Unit performing as designed now with normal noise. Used W11239857 belt and W10721967 cam from truck stock.; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HB01
Near Boerne, TX 78006
Drew
Job Details: 04/11/2022
Replaced broken parts, reservoir pan and pump to resolve issues. No further issues at this point
We serviced a
KENMORE REFRIGERATOR
Model 79572043315
Near San Antonio, TX 78232
Jim G.
Job Details: 04/11/2022
"I verified a bad compressor and will require condenser per DH instruction. I quoted 541.xx parts, 699 labor. I collected PSC. ; ordrng 1 ACG73645004 (Condenser Assembly) and 1 TCA38151706 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Helotes, TX 78023
Drew
Job Details: 04/11/2022
Replaced ice maker due to faulty thermistor, put unit into diagnostics no error codes on ice maker present as last time it was e5. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78228
Garry
Job Details: 04/11/2022
"Customer complaint of loud noise during spin cycle. Found stored fault codes F2E1(Stuck Key), F7E1(Basket Speed), & F0E2(Over Suds). Found badly worn cam, belt, and that washplate was fused to drive shaft. Customer was under the impression that the failure would be covered under 10-yr limited parts warranty and was not pleased with the idea of investing several hundred dollars in repairing the unit. Customer has opted to replace machine. Job complete, no further issues at this time. Collected SC."
We serviced a
KENMORE OVEN ELECTRIC (D
Model 790.4845341
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78232
S
Job Details: 04/11/2022
Upon arrival customer stated unit would seem to have a low knocking sound when the unit would slow down after spinning. Tested unit Ians found that unit functions as designed. No error codes found either. Explained use and care to customer. Explained that the unit makes a low knocking when slowing down to stop. Verified with Sebastian that the unit functions as designed. Customer is content with diagnosis and explanation of unit. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78266
Douglas H.
Job Details: 04/11/2022
Customer stated unit not dispensing ice. Found cause to be ice bin gear slipped out of place and the spindle is damaged. Ordering ice bin to resolve the issue. Per sb web unit under Costco 1yr additional warranty. Scheduled for soonest customer availability. ; ordrng 1 W11185686 (Ice bin)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 04/09/2022
Found that blower fan was cracked double checked call later on and realize that the fan that is on order is the incorrect fan ordering the blower ; ordrng 1 W11442100 (Blower)
We serviced a
[UIS # 12325] WASHER
Model n/a
Near Corpus Christi, TX 78411
John L.
Job Details: 04/08/2022
Inspected unit, unit has notation of waiting on parts. According to personnel, this unit was looked at and parts were on order for issue. Ordering parts need for repair.; ordrng 1 W11032875 (Latch) and 1 W11091027 (Strike)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Corpus Christi, TX 78414
John L.
Job Details: 04/08/2022
Installed components, suspension, tub ring, agitator, and dispenser. Recalibrated unit and issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 04/08/2022
Inspected unit, unit is turning on at every attempt Im trying to reproduce issue. Unable to get a unitary reproduce issue customers having, there are no errors on unit. It may be a possible issue with spark module or control on unit. Will order these components to resolve any issues customers having with the unit.; ordrng 1 W10920631 (module-spk) and 1 9758078 (burner,bake) and 1 W11204525 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Port Aransas, TX 78373
John L.
Job Details: 04/08/2022
Inspected unit, found drain pump does not push water. No clogs or obstruction in drain line, wil need to replace drain pump to resolve issue.; schdld next appmnt for 4/14 THU !
We serviced a
WHIRLPOOL WASHER
Model WED5100HC0
Near Corpus Christi, TX 78412
Adam
Job Details: 04/08/2022
Call customer before arrival to let her know that product was dispatched incorrectly and does not show as having the Rent-A-Center additional one year warranty. Customer states Rent-A-Center has both products even though work order was dispatched to customers home address. When speaking to the customer I did try to inform her that she would need to contact Rent-A-Center and have the work order re-dispatched correctly showing both the correct address and the additional one year warranty in order for the product to be worked on. Phone call was made on 3cx.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 04/08/2022
The washer doesnt go past rinse per customer. F2E1 stuck key, F7E1 basket speed fault, cleared error codes. I looked underneath and found the belt had come off. Removed the shield, the pulley was loose, replace the cam assembly. Calibrated and performed a diagnostics test, completed with no issue or error codes, the appliance is working normal ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock
We serviced a
AMANA RANGE
Model n/a
Near Victoria, TX 77901
Michael
Job Details: 04/08/2022
This is a Samsung appliance that isnt matching with the warranty model/number that is on this order. Looks like its for a washer. I showed the customer where the model/serial is, so she can can give it to the warranty.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Corpus Christi, TX 78418
John L.
Job Details: 04/08/2022
Placed unit into diagnostics mode, received F8E1 long fill error. Tested valves, valve power up but no water dispensed. Checked lines from wall, turns out issue with water line. Fixed issue and resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77905
Michael
Job Details: 04/08/2022
The drum wasnt spinning, removed the front panel, found the belt had busted. The rollers, idler pulley and the motor were in good condition, installed new belt from TS 341241. Put the appliance back together, its heating and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Benton, AR 72019
Blake D.
Job Details: 04/08/2022
"Replaced ui at customer house, unit is on a different outlet and the breaker has been changed, when plugging the unit back in compressor did come on, now Im defrost mode, also line noise is no longer present, unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Hot Springs, AR 71913
Blake D.
Job Details: 04/08/2022
"Install actuator tested unit ran auto test and calibration, unit operation checks okay, customer will pay Monday, approved by Nate amount is ($176.77) that is part and labor"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ0
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/08/2022
"Replaced cooktop and trim, no damage to both parts unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Sherwood, AR 72120
Micheal
Job Details: 04/08/2022
Replaced ice bin due to jamming with or without ice in it. No ice in new bucket to test. Customer will call back if any further issues arise
We serviced a
WHIRLPOOL KITCHEN
Model KUIX335HPS01
Near Sherwood, AR 72120
Micheal
Job Details: 04/08/2022
Outer door panel broke loose from inner door. Ordered outer door and badge; ordrng 1 W11367891 (Panel) and 1 W10909682 (Badge)
We serviced a
WHIRLPOOL KITCHEN
Model WRS571CIHZ04
Near Maumelle, AR 72113
Micheal
Job Details: 04/08/2022
Inspected unit and found failed icemaker assembly. Thermistor failed test. Replaced icemaker and tested operation normal ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Maumelle, AR 72113
Micheal
Job Details: 04/08/2022
Inspected unit and found screw stuck between the drum and the frame causing sqealing noise. Ran and tested normal...collected $198.69 by cc 1708
We serviced a
WHIRLPOOL LAUNDRY
Model WTW8500DC2
Near Maumelle, AR 72113
Micheal
Job Details: 04/08/2022
Tested unit and found that screen kept blanking out. Proper voltage to acu. Customer does not want repair. Collected $119.36 by cc 5484. Unit needs ACU and Ui...
We serviced a
WHIRLPOOL KITCHEN
Model WOS51EC0HS02
Near Maumelle, AR 72113
Micheal
Job Details: 04/08/2022
"File number 7733380870. Customer complaint Oven not shutting down when broiler is used. Refered to Service Pointer W11525545, contacted Whirlpool Safety team to document. Oven door gasket support clip broke off, ordered door gasket. Safety file number 7733279816. Documented with Wpl Safety Line.; ordrng 1 WPW10282960 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near North Little Rock, AR 72116
Micheal
Job Details: 04/08/2022
"Ran diagnostics and no errors appeared. Ran in normal cycle with load and agitation was normal, ran spin and drain which was normal, customer will call back if any further issues arise."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Benton, AR 72015
Blake D.
Job Details: 04/08/2022
"Customer already has unit pulled out Inspected unit for not heating, tested unit with the door open there is heat, tested temperature using prob inside temps unit never lost heat 110-230 F, I did find the hose to be flat behind the unit, when unit is pushed back the hose is to long causing a kink in the hose when unit is pushed back, informed customer to make the hose smaller to fit back there where its not jammed, unit is heating unit runs as designed"
We serviced a
WHIRLPOOL KITCHEN
Model WRS325SDHW08
Near Benton, AR 72019
Blake D.
Job Details: 04/08/2022
"Used gauges to test psi high was maxed out, low psi 8 in vacuum, after unplugging the unit, unit took about 2 mins to equalize, blew unit through with nitrogen, found a full air flow no blockage, put a filter dryer on and a process stub, after charging the unit up 68 grams, compressor pulling heat and pushing cold but not coming through the evaporator, low side called tech line spoke with Bruce said to replace compressor, after giving the readings low side in a vacuum got 15 and high side at 35 psi, diagnosed to need compressor ; ordrng 1 W11580057 (Compressor), used 1 W10843121 (Filter dye), and 1 AF1200 (Process stub) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Allisonia, VA 24347
Uriah B.
Job Details: 04/08/2022
Found F8E4. Cleared overflow tray and cleared codes. Reset unit. Ran test cycle. All checks ok. ; used 1 Wp8567668 (Tie) from stock
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/08/2022
"Customer ordered wrong control board to fix the issue of the dryer motor running when the unit was powered down. relay on the board was sticking. Found that in putting the old control board back, the wiring to the terminals were reversed. Corrected and life came back. If problem returns, new control board will be needed. DC92-01596D. - $250Labor $98.75"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/08/2022
Unit F UI is not communicating with control board. Needs ui board and console. ; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui board)
We serviced a
KITCHENAID BELLA
Model KRFC704FPS05
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/08/2022
21.6. 4 degrees. Freezer thermistor. P5-1 to p5-27.05 39 degrees. Fridge thermistor. P5-3 to p5-49.95 p8-1 to p8-215.34 p8-3 to p8-4Average RC 37Average fc -11SR7733382177 Bruce. Air leakage in fridge evap cover ; ordrng 1 W11475754 (FC evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNL00
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/08/2022
Part not in yet. ; schdld next appmnt for 4/15 FRI !
We serviced a
WHIRLPOOL WASHER
Model WED6200SW1
Near Radford, VA 24141
Uriah B.
Job Details: 04/08/2022
Found fuse was bad. Replaced fuse. All checks ok. ; used 1 Wp3392519 (Fuse) from stock
We serviced a
MAYTAG WASHER
Model MED7230HW1
Near Dublin, VA 24084
Uriah B.
Job Details: 04/08/2022
"Replaced gearcase, cam, actuator. All checks ok. ; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Schertz, TX 78108
Douglas H.
Job Details: 04/08/2022
Customer stated unit lid broken. Customer declined repair at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Universal City, TX 78148
Douglas H.
Job Details: 04/08/2022
Last tech found issue with dispenser and door lock. Today found tear in bellow. Replaced dispenser assembly, door lock and bellow to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FGWC52L3TS
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/08/2022
Tested unit. Not cooling. Both fans running. Compressor not running. Good power to compressor. Compressor is bad and will need to be replaced. Compressor not an order-able part. Will send for authorization for non repairable unit.
We serviced a
MAYTAG DISHWASHER
Model MDB7759AWS3
Near San Antonio, TX 78249
Douglas H.
Job Details: 04/08/2022
Customer stated unit door not closing. Found unit slightly tilted on left side, causing door to hit cabinet and not allowing proper closure of the door. Adjusted feet slightly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WGD95HEDW0
Near San Antonio, TX 78253
Garry
Job Details: 04/08/2022
Customer complaint of dryer making noise & producing a burning smell during operation. Found zero stored fault codes and verified proper voltage, polarity, and wiring. Found idler pulley and rollers worn and lint buildup inside of dryer cabinet. Thoroughly cleaned machine and replaced all Drum Rollers, Idler Pulley, and Drive Belt using Dryer Repair Kit (4392067) from truck stock. Returned unit to operation and machine is testing good. Advised customer to have house vent professionally cleaned. Job complete, unit is good to go. No further issues at this time. ; used 1 4392067 (Dryer Repair Kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78247
S
Job Details: 04/08/2022
Upon arrival switched out faulty ice maker with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78240
Garry
Job Details: 04/08/2022
Customer complaint of washer displaying message please rotate knob to an available cycle regardless of where dial was positioned. Previous visit found faulty UI. Replaced UI Panel (W11478526) and returned unit to operation. Machine testing good. Job complete, unit is good to go. No further issues at this time.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS04
Near Pleasanton, TX 78064
Daniel
Job Details: 04/08/2022
Customer reported broken ice container as well as ice maker not producing ice and water being sprayed into the ice container and freezing. Upon arrival found that the ice container was broken and non functioning. Also found that ice maker water chute had ice frozen in it which was causing water to splash everywhere besides filling the ice maker. The ice bin would get water in it and freeze solid which is probably how ice container broke when trying to get ice to dispense. Ordering ice container assembly and waiting for ice maker to arrive. Will return when parts are available to repair. ; ordrng 1 WPW10558424 (Ice container assembly)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Pleasanton, TX 78064
Daniel
Job Details: 04/08/2022
Customer reported control glitching and only stove top working but not oven. After inspection found control numbers were glitching and flashing randomly. Checked outlet and outlet was giving correct 240 volts. Checked connections to control and all connections were connected properly. Faulty control. Ordering new control. Will return when part is available to repair. ; ordrng 1 W11528352 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78204
Garry
Job Details: 04/08/2022
Customer complaint of DW not washing dishes well. No stored fault codes and machine performed well during Diagnostics Cycle. Customer unaware of programming methods and was using Soak & Clean as her default wash cycle. Advised customer of DW best practices and operation. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/08/2022
JR SR# 773386959 ; ordrng 1 W11410062 (Control) and 1 W11397505 (Wire harness)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near San Antonio, TX 78222
Daniel
Job Details: 04/08/2022
Returned with parts to repair. Upon opening back of unit to change shock absorbers found that shock absorbers were different than the ones that unit had on it. Checked part number and found that shock absorbers we had ordered were wrong. Ordering correct shock absorbers. Will return 4-15-22. Rescheduling all other parts ; ordrng 4 W11545322 (Shock absorbers)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/08/2022
Correct address is 12942 mayowa. Upper track for third rack is broken. Will need new track. ; ordrng 1 W10913628 (Track)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near San Antonio, TX 78259
Jim G.
Job Details: 04/08/2022
The unit was u level due to a loose screw at the roller. It was completely detached. I was able to re-rescuer it and level the machine. Also the caps for the screws and the plugs for the unoccupied screw holes were missing. Ive reordered all the necessary parts. ; ordrng 2 W10847959 (Cap washer)s and 2 W10849198 (Screw Caps)s and 2 WPW10520307 (Hole plug)s and 1 WP489467 (Washer)
We serviced a
LG WASHER
Model WM2650HWA
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/08/2022
Customer stated unit leaking. Found bellow has a tear in it and found rust under top of unit at the dispenser. rqstng P&A on 1 4986ER0004F (Bellow) and 1 4925ER1015B (Dispenser assembly)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/08/2022
Installed new door glass. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 04/08/2022
Called tech line spoke spoke with Steve SR 7733384179 found issue to be control. Customer stated that if we have to replace another part builders would replace the unit instead
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near San Antonio, TX 78221
Jay
Job Details: 04/08/2022
Found ignitor to have a break in it. Replaced and unit works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Schertz, TX 78154
Chris S.
Job Details: 04/08/2022
Replaced icemaker tested unit everything working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF30KMEDBSRA/AA
Near San Antonio, TX 78209
Garry
Job Details: 04/08/2022
Customer complaint of icemaker not making ice. Arrived to find ball of ice obstructing harvest of icemaker. As per Samsung Techline (7004876446 Reonte), icemaker assembly is the issue. Ordering Icemaker Assembly (DA97-15217D) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 DA97-15217D (Icemaker Assembly)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/08/2022
Went to do repair and found that all parts did not match the model number ordered correct parts and put correct model on ticket.; ordrng 1 W11220230 (valve) and 1 W11545554 (Cover) and 1 W11394572 (Lid assembly)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near San Antonio, TX 78245
Jay
Job Details: 04/08/2022
Replaced interlocks, capacitor,diode, and magnetron. No power still. Ordering control and transformer. Both out of stock. Customer is away. ; ordrng 1 W11545872 (Transformer) and 1 W11552018 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED7120HC1
Near San Antonio, TX 78260
Jim G.
Job Details: 04/08/2022
Verified a faulty element.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE900HSS02
Near San Antonio, TX 78258
Jim G.
Job Details: 04/08/2022
I verified issue with customer. Unit flashed an error code that doesnt correspond with this machine. Found wrong model number was selected. After replacing console and testing issue is resolved. Anthony SR# 7332784952
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/08/2022
Replaced adjusters on dishwasher rack tested unit everything working properly.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Castroville, TX 78009
Jesus C.
Job Details: 04/08/2022
Complaint is unit takes two cycles to dry. Tested unit. No error codes. Good heat and airflow from unit. Found issue caused by block in ventilation to roof. Advised customer to service ventilation. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/08/2022
Tested unit. Not cooling. Good power to compressor. Compressor will not start. Will need to replace compressor. Part out of stock at the moment. Will contact once part arrives. ; ordrng 1 W11370574 (Compressor) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jay
Job Details: 04/08/2022
Replaced motor and blower wheel. Unit working as it should.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/08/2022
Customer stated unit not powering on. Tested voltage at the wall. No voltage present. Checked breaker and found the breaker flipped in the off position. Flipped breaker back on to resolve the issue. Verified proper voltage coming to unit, and verified unit not pulling too many amps as to trip breaker. Unit in proper working order. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 04/08/2022
Went to replace valve and went open box that was not in there it was a control board needs to reorder valve.; ordrng 1 W11038689 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/08/2022
Customer stated unit not drying dishes. Upon first inspection found rinseaid dispenser empty. Educated customer on importance of using rinseaid. Ran diagnostics testing to check unit. Unit is functioning as designed. Left info card for customer, and talked over tips and tricks per whirlpool for this style unit. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
S
Job Details: 04/08/2022
Upon arrival customer stated unit would not produce ice. Verified a faulty ice maker. Switched out bad with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS1
Near San Antonio, TX 78239
Chris S.
Job Details: 04/08/2022
Customer stated that dishwasher was not working right foundation to be faulty motor and water valve. Customer doesnt go through with this repair. ; rqstng P&A on 1 W11175771 (valve-inlt)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Atascosa, TX 78002
Jay
Job Details: 04/08/2022
Replaced heating element. Vent hose is too long and kinked. Recommended vent periscope to customer. Cleaned out lent and debris from dryer. Unit working.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/08/2022
Last trip found faulty console. Replaced console to resolve the issue. Unit is functioning properly now. No further issues at this point. Unit is under warranty.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/08/2022
Installed new control. No further issues during testing. Job complete.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JUIFX15HX00
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/08/2022
Unit not powering on. Found issue to be faulty auxiliary drain pump. Fergusons had a gentleman here that had unit uninstalled to fix the drain line issue. Replaced the pump to resolve the issue. Unit is properly functioning now. During testing noticed that the water filter is clogged. Advised customer of needing a new filter.
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Natalia, TX 78059
Jay
Job Details: 04/08/2022
Replaced suspension rods. Unit testing ok.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/08/2022
Customer stated unit not washing properly and leaking. Got under unit prior to check things prior to testing. Found surface rust spots on all metal parts attached to the gearcase. Found significant damage to the cam. Went into test mode, checked errors, found f5e1 lid lock error and f7e5 shifter fault. Tested unit, finding during spin the bearing is shot, found evidence of this when underneath with splattered grease. Leaking coming from gearcase seal. Unit needs gearcase, shifter, lid lock and cam.Customer stated likely going to purchase a new unit. Advised would write up as estimate just incase they change their minds. ; rqstng P&A on 1 W11307244 (Lid lock) and 1 W11454372 (Gearcase) and 1 W10913953 (Shift actuator) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78239
Chris S.
Job Details: 04/08/2022
Customer stated that refrigerator was makings popping noise. Found when testing bi metal and heating kinda hear the noise ordering heater to fix issue.; ordrng 1 WP12729128 (heater) and 2 10428101 (clip- evap)s
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78244
Daniel
Job Details: 04/08/2022
Customer reported unit fan still not sucking as much air as theyd like. Customer also stated that builder had came and checked out the unit twice and had said everything was functioning fine but that the unit itself was just not sucking as much air as the customer would like. Last visit I had called techline and techline stated as long as a piece of paper sticks to vent on all speed modes that unit was functioning as designed. Tested with paper again and paper is grinning to bottom vent as needed all all speed modes and when vent fan is turned off paper falls. Ultimately unit is functioning as designed.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78253
Sebastian
Job Details: 04/08/2022
#3147 Reported with tech line after changing sensors in harness and finding the water level sensor to still be off order and control as per tech line. 7733388115; rqstng P&A on 1 W11034363 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 04/08/2022
Cut open duct at the top found at the fan is broken to pieces must replace fan part already on order and scheduling for next Friday; schdld next appmnt for 4/15 FRI AM