Service History 39 - ApplianceCare

We serviced a

AMANA OVEN

Model AER6303MFS2

Near Corpus Christi, TX 78415

Adam

Job Details: 03/15/2021

Install control board tested unit issue resolved.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Robstown, TX 78380

John L.

Job Details: 03/15/2021

"Inspected unit, found inlet valve to be problem with icemaker. Inlet valve cracked and leaking. Was able to replace valve, issue resolved.; used 1 W10498990 (Inlet valve) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Corpus Christi, TX 78414

Adam

Job Details: 03/15/2021

Call customer before arrival to clarify issue with the unit customer states unit is unlevel/wobbly in location. I did inform customer that if it was an installation issue that there would be a service charge is attached to the visit because we do not handle installation that she would have to contact retailer or company responsible for install. After repeating the instructions to the customer she became noticeably upset over the phone then The customer hung up before I could finish conversation. Spoke with NR At the office he states to go ahead and see if customer still wants service. Arrived at customers location inform customer that if the unit will need to be removed from cabinetry or have drill holes put into cabinetry I would not be able to help her in the situation. Customer states she already contacted retailer to have issue resolved. Issue resolved

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Premont, TX 78375

Adam

Job Details: 03/15/2021

Customer complaint unit will bounce and shake badly during spin cycle. Air codes on unit show for over suds. Ordering suspension to resolve the issue of bouncing also covering soap distribution and load size with customer; ordrng 1 W10821951 (suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kingsville, TX 78363

Adam

Job Details: 03/15/2021

Inspection of unit shows error code for lid lock failure. Manually testing lid lock shows response 100% of the time no function issue. Calibrated unit ran verification cycle all functions work as designed. Issue resolved

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Kingsville, TX 78363

Adam

Job Details: 03/15/2021

Customer complaint same issue as last time. Long drive times. Inspection of unit shows same issue as previous visit exhaust/vent hose not in terrible condition and not reaching too far but when taking off hose you can tell theres some kind of obstruction in the home portion of the exhaust system. Informed customer that if we come out again for the same issue they would be liable for service call. Issue resolved

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Heber Springs, AR 72543

Jeff N.

Job Details: 03/15/2021

"Installed part ordered. Checks good. Charging for heating element, service call, and labor only. Per TM; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Clinton, AR 72031

Jeff N.

Job Details: 03/15/2021

"Customer fixed drain to proper height, still drain error code. Ordered drain pump assy; ordrng 1 W11458345 (DRAIN PUMP)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ8

Near Benton, AR 72019

Micheal

Job Details: 03/15/2021

"Mag duct work is riveted in all seals must be changed when rivets are removed. Moving call to Tuesday 16th to speak to Wayne about seals, break down is not showing them and tech line has no idea what the part numbers are; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode)"

We serviced a

MAYTAG WASHER

Model MHW7000XG0

Near Benton, AR 72015

Micheal

Job Details: 03/15/2021

"Replaced failed pump assembly, tested for leaks and proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Benton, AR 72019

Micheal

Job Details: 03/15/2021

"Replaced failed diffuser in icemaker, found torn door gasket W10830055; ordrng 1 W10830055 (Gasket (gray))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Benton, AR 72015

Micheal

Job Details: 03/15/2021

Replaced failed main control but looking to get power put on RV to test fridge. Got power and fridge is operating normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Conway, AR 72032

Jeff N.

Job Details: 03/15/2021

Installed ordered parts checks good.

We serviced a

N/A N/A

Model n/a

Near Conway, AR 72032

Jeff N.

Job Details: 03/15/2021

Evaporator not getting cold enough to make ice. Ordered evaporator and compressor. Needs authorization.; ordrng 1 W10863947 (tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Greenbrier, AR 72058

Jeff N.

Job Details: 03/15/2021

Installed ordered parts ran calibration and self diagnostics checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY00

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/15/2021

"Issue is that the refrigerator isnt cooling. Compressor wasnt coming on, start device was clicking. Another company came out and replaced capacitor with a cheap 3n1 capacitor and cut wire harness to splice capacitor in. Wire harness has been discontinued so we cannot repair unit. Got approval from DH to install a new version of the one already on the refrigerator. Customer is going to talk to wife to see if they wanted to get a new refrigerator or replace the current capacitor. Informed customer that we cannot warranty part. Customer will contact us to let us know what they decide. Collected SC fee."

We serviced a

JENN-AIR RANGE

Model JES1750ES0

Near Hot Springs, AR 71913

Blake D.

Job Details: 03/15/2021

"Went to replace part, realized I had ordered the wrong part, or react part is control panel W10919303; used 1 W10919303 (Control panel) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near San Antonio, TX 78266

Chris S.

Job Details: 03/15/2021

Customer schedule job for Monday on Saturday and parts were already delivered Friday. So parts didnt get put in bin. Scheduling job on Thursday.; schdld next appmnt for 3/18 THU !

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Hot Springs, AR 71901

Blake D.

Job Details: 03/15/2021

"Inspected unit for not working, turned on unit found error code f26, in service page 6 checked all connection and tested checked okay, diagnosed to need latch; ordrng 1 WPW10375379 (Latch)"

We serviced a

IKEA COOKTOP ELECTRIC

Model ICI500XB01

Near San Antonio, TX 78228

Sebastian

Job Details: 03/15/2021

Replace the induction module as you can tell it blew up on the board after replacing module tested unit everything working as it should

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBS0

Near Lake Hamilton Township, AR 71913

Blake D.

Job Details: 03/15/2021

"Replaced listed parts, tested unit found that the wash never kicked back on, diagnosed to need sump assembly ; ordrng 1 W11085683 (Sump assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near San Antonio, TX 78229

Sebastian

Job Details: 03/15/2021

Replace valve and tested unit good to go.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Benton, AR 72015

Blake D.

Job Details: 03/15/2021

"Replaced listed parts, tested unit lid now unlocks and locks, ran diagnostic no codes, ran auto test it did not drain and then popped the board, diagnosed to need drain pump and board; ordrng 1 W11170317 (Control board) and 1 W10919003 (Pump)"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near San Antonio, TX 78213

Sebastian

Job Details: 03/15/2021

Slide sent for for the middle rack not the top rack the top rack is what is broken ordering correct slides and returning on Friday; ordrng 1 W10913628 (Rack left) and 1 W10653356 (Rack right)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Little Rock, AR 72206

Micheal

Job Details: 03/15/2021

Found side panel warped and rubbing against drum. Ordered side panel (white); ordrng 1 W11233548 (Panel)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78238

Tommy B.

Job Details: 03/15/2021

Swapped out control and lid latch. Control function is normal at this time. The lid latch was locked upon installation. Could not use diagnostics tests in order to get the latch open. Faulty little latch out of box. Ordering new latch to resolve issue.; ordrng 1 W1137244 (Lid latch) and 1 W1137244

We serviced a

MAYTAG WASHER

Model MAV208DAWW

Near Little Rock, AR 72204

Micheal

Job Details: 03/15/2021

"Replaced split tub to pump hose, tested for leaks and proper operation."

We serviced a

LG REFRIGERATOR

Model LDCS24223S

Near Kerrville, TX 78028

Douglas H.

Job Details: 03/15/2021

Last trip found faulty valve assembly. Replaced valve assembly to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Little Rock, AR 72209

Micheal

Job Details: 03/15/2021

"Inspected unit and found failed thermal cutoff due to vent issues, cust will address the vent issue. Used 279816 from truck stock ; used 1 279816 (Cutoff) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near San Antonio, TX 78229

Tommy B.

Job Details: 03/15/2021

Swapped out housing to resolve water flow issues. Ran automatic test cycle and unit passed all functions and has no further issues at this time.

We serviced a

WHIRLPOOL ICEMAKER

Model KUIX305ESS2

Near Little Rock, AR 72211

Micheal

Job Details: 03/15/2021

Replaced failed circulation pump. Tested unit and found operation normal

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUIX535HPS

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/15/2021

Issue is no ice production. Recirculating pump is making an odd noise and not recirculating. Also the water level sensing seems to be incorrect. Ordering a new recirculating pump to resolve issue. ; ordrng 1 W11325175 (Recirculating Pump)

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Little Rock, AR 72223

Micheal

Job Details: 03/15/2021

"Customer complaint long dry times, inspected unit and found good air flow from dryer but not outside, vent cover was installed very close to the ground allowing moisture and debris to get in vent"

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near San Antonio, TX 78258

Jim G.

Job Details: 03/15/2021

Verified a faulty water pressure sensor. Ordering parts. ; schdld next appmnt for 3/19 FRI !

We serviced a

ROPER WASHER

Model RTW4516FW2

Near San Antonio, TX 78201

Tommy B.

Job Details: 03/15/2021

Last visit found a faulty water valve. This visit swapped out with a new valve to resolve issue. Ran automatic test cycle and unit passed all functions. No further issues at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDB05

Near San Antonio, TX 78214

Jesus C.

Job Details: 03/15/2021

"Tested unit. Compressor locked up. Will need to replace compressor, drier, and recharge unit. ; ordrng 1 WPW10143759 (DRIER-HV) and 1 W11209866 (COMPRESSOR)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/15/2021

Issue was that the unit was leaving clothes wet. Found F8E1 error code. Cold valve was partially obstructed. Cleaned out cold valve and cleared error codes. Unit testing good.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51ES4ES

Near San Antonio, TX 78213

Sebastian

Job Details: 03/15/2021

"Unit was completely dead up to the thermal fuse point replace thermal fuse found that I have 120 V at my control board but nothing is turning on on the front either the control board is bad on its own or both of control and the front panel or bad I do see a crease in the ribbon cable which is not a part thats available on its own which could possibly be part of the issue as well will stand for 90 days if customer change their mind we will put the parts on order listed below. WPW10190396 control, W10694994 console"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near San Antonio, TX 78214

Jesus C.

Job Details: 03/15/2021

Installed new slider assembly. Tested unit. No issues during testing. Ran quick cycle. No issues during wash. Unit is working properly. Job complete.

We serviced a

FRGIDAIRE REFRIGERATOR

Model FGHF2366PF8A

Near San Antonio, TX 78204

Jesus C.

Job Details: 03/15/2021

Complaint is no ice. Tested ice maker. Will not complete harvest. Good water to ice maker. Ice maker will need to be replaced. Gave customer estimate. Labor 90. Part 80. Collected payment for service fee and secondary service fee for Samsung washer. ; ordrng 1 243297613 (Ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Boerne, TX 78006

Douglas H.

Job Details: 03/15/2021

Customer stated unit has long dry times and when door is open it is very moist air. Tested air flow with customer. While tubing attached to wall the pre is a reverse air flow out of the vent tubing pushing upwards to the top of the unit. Took tube off the wall and the airflow was extremely sufficient. Advised wall venting still clogged. Also advised that if we come back and the issue is the same we WILL collect a sc. unit is functioning as designed. No further issues at this point.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near San Antonio, TX 78258

Jim G.

Job Details: 03/15/2021

Adrian SR#773025675 Verified a low charge or leak somewhere. Amp draw was at about 0.89A however the unit had no frost pattern at all. Verified a sealed system issue. ; ordrng 1 WPW10143759 (HV drier)

We serviced a

AMANA RANGE

Model ACR4303MFS3

Near San Antonio, TX 78210

Ezequiel V.

Job Details: 03/15/2021

Replaced control board on range due to bake and broil elements not turning on after replacement tested range no issues no error codes found during testing or operation. Job complete.

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KEMS308SSS05

Near San Antonio, TX 78230

Sebastian

Job Details: 03/15/2021

Found that the sensor is reading the appropriate resistance did not change out the sensor found that unit heats up to about 430° when set to 450 relay then kicks off to begin doing it cycle unit never kicks back on to heat up watched unit drop all the way down to 300° and never kick back on center is testing good ordering relays on the control to resolve issue will call tech line on return will collect 97.75 for labor And gave customer a quote for part. Ordering control control is on back order parts team to reach out when available; ordrng 1 WPW10119143 (Control)

We serviced a

JENN-AIR COOKTOP ELECTRIC

Model JED4430WB01

Near San Antonio, TX 78258

Sebastian

Job Details: 03/15/2021

"Changed out service element found that unit is still not heating due to the nature of the unit in the way its put together its very difficult to test directly at the surface elements while its opened up elements or fix the glass portion in my split from that part found that it really Im not getting full voltage to my heating element being at the heating element is good sold the part only at cost and will not charge labor on return will give customer a new quote for control board ordering part. Collected check for the heating element checked 1570 62.71, ; ordrng 1 WPW10190396 (Board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78229

Tommy B.

Job Details: 03/15/2021

Swapped out control to resolve issues. Ran automatic test cycle and unit is fully functional at this time.

We serviced a

N/A N/A

Model MZD2666KEW

Near Little Rock, AR 72103

Micheal

Job Details: 03/12/2021

Inspected unit and found ice buildup in corner of evap. Compressor is pulling .70 amps. Compressor is making a metallic sound. Freezer temp is at 38 degrees fresh food is 42 degrees. Ordered W10160407; ordrng 1 W10160407 (Compressor kit)

We serviced a

WHIRLPOOL LAUNDRY

Model WTW6120HW0

Near Benton, AR 72019

Micheal

Job Details: 03/12/2021

Per tech line video chat they advised ordering a UI for an F7E1 error code.; ordrng 1 W11478523 (Facia)

We serviced a

GE WASHER

Model n/a

Near San Antonio, TX 78239

Jim G.

Job Details: 03/12/2021

Washer drain cycle did not engage once. Unit is no longer having that issue informed customer is my have needed to be reset after repair.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HWH0

Near Helotes, TX 78023

Justin

Job Details: 03/12/2021

"Ran unit through diagnostics, all test passed."

We serviced a

WHIRLPOOL COOKTOP GAS

Model WCG97US0HS00

Near San Antonio, TX 78254

Justin

Job Details: 03/12/2021

"Not seeing or smelling leak, will look to replace regulator. Customer will look at getting CPS to check house line. ; ordrng 1 W11087445 (Regulator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78248

Sebastian

Job Details: 03/12/2021

Replace door hinges and you are authorization number listed on call customer to monitor unit

We serviced a

AMANA DRYER

Model NED4655EW1

Near San Antonio, TX 78245

Tommy B.

Job Details: 03/12/2021

"Customer stated the unit is working but not heating. Checked resistance on thermostats and elements. They appear to be measuring out fine. Checked the voltage to the fuse and element and terminal Block. All of those check out fine except at the element which is reading low. Conferred with DH who recommends it is either the harness, the timer, or the motor. Recommends ordering all parts. Ordering parts to resolve issue.; rqstng P&A on 1 W10857612 (Timer) and 1 WPW10450286 (Harness) and 1 279827 (Motor)"

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KEMS308SSS05

Near San Antonio, TX 78230

Tommy B.

Job Details: 03/12/2021

Called to speak with customer and got a hold of Miss Sherman on the husbands line. Its asked to hold and then was disconnected from the call. Part already submitted to warehouse for 2pm deadline over AE. Technician no longer in parts warehouse area. Rescheduled for Monday; schdld next appmnt for 3/15 MON !

We serviced a

JENNAIR WALLOVEN

Model JJW2430DS01

Near La Vernia, TX 78121

S. L.

Job Details: 03/12/2021

Found F2E1 error code for shorted key checked keypad no bad connections or wires unit will need part W11236887 console and possibly part W11179310 control. due to microwave needing to be pulled out to repair unit parts and tax. service fee paid.

We serviced a

UNKNOWN VENTHOODS

Model WVU17UC0JB0

Near Converse, TX 78109

S. L.

Job Details: 03/12/2021

Called CXC spoke to Laronda 7730204021 unit 2/6/21 goods date. Found filters not installed correctly screws have to be taken out install filters install screws per owner manual. After doing this inspected all operations normal

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH53521HZ4

Near Saint Hedwig, TX 78152

S. L.

Job Details: 03/12/2021

Removed broken door replaced entire door and tested all operations normal

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near San Antonio, TX 78223

Ezequiel V.

Job Details: 03/12/2021

"Checked dishwasher found overflow switch tray not seated properly and water turned off, turned water on adjust tray tested dishwasher no issues no error codes. Job complete."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Saint Hedwig, TX 78152

S. L.

Job Details: 03/12/2021

Found outer bellow clamp not attached customer claimed it fell off. Checked clamp no damage checked bellow and shocks no damage. Reinstalled bellow ran test no errors no leaks all operations normal.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near San Antonio, TX 78231

Sebastian

Job Details: 03/12/2021

Double checked drain pump found it it had good resistance only thing that was wrong was the cover was knocked off somehow unplugged remove cover applied cover back on correctly snapped on as it should everything tested good change cell control to get power back up to the user interface ran into calibration in test mode everything is good to go

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near San Antonio, TX 78249

Sebastian

Job Details: 03/12/2021

Opened up panel control box with customer found that there was glue leaking onto the glass from the inside customer denied part ordering part again attempted to call partner team and explain situation theyre telling me I must re-order the part attempted to get authorization to at least get us paid for going out there so many times was denied as well re-ordering part. Kvhazvvhdpl1 Re-ordering part as per partner team got authorization number must take a picture of the old part in the new part before new install on next card; ordrng 1 W10913685 (Panel)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Schertz, TX 78108

Chris S.

Job Details: 03/12/2021

Customer stated that dryer taking long to dry. Found issue to be clogged vent hose. Fixed clog tested unit everything working properly.

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near San Antonio, TX 78219

Ezequiel V.

Job Details: 03/12/2021

Checked dryer found terminal block burnt ordering terminal repair kit to resolve issue. Collected service call fee.; ordrng 1 279318 (terminal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near San Antonio, TX 78249

Sebastian

Job Details: 03/12/2021

Replace the LED module in the top refrigerator section also used dielectric grease to ensure that the connection is not having issues with moisture as we discovered that geek squad has put on this LED module before and it is the second time it has failed

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Converse, TX 78109

Chris S.

Job Details: 03/12/2021

"Last trip found faulty control and elements. Replaced control unit still not functioning. Retested incoming voltage at terminal block L1-L2 30 volts ac, L1 to neutral 3 volts ac, L2- N 120 volts. L1-G 3 volts, L2-G 120 volts, N-G 0 volts. Due to insufficient voltage on L1 cannot determine if any other issues with unit. Advised customer to contact us if needed after electrician has resolved the electrical issue."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB0

Near San Antonio, TX 78254

Tommy B.

Job Details: 03/12/2021

Swapped out door glass and unit is fully functional with no further issues at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near San Antonio, TX 78239

Ezequiel V.

Job Details: 03/12/2021

"Checked washer found agitator loose/wobbling, when spinning washer wobbles, found broken gearcase. Will need to be replaced to resolve issue. Spoke to customer about issue and repair. Customer will contact office if they want to continue service. Service fee was collected.; ordrng 1 W11454734 (Gearcase)"

We serviced a

KITCHEN AID REFRIGERATOR

Model KSSC42QVS02

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 03/12/2021

Checked refrigerator found temperatures normal customer stated ice is clumping up. Found separator is worn. Ordering separator to resolve issue. Collected service call fee.; ordrng 1 2318017 (separator)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near San Antonio, TX 78218

Ezequiel V.

Job Details: 03/12/2021

"Checked range found error code f1e0 attempted to clear code with no luck replaced control board, range is working as designed no issues with range during testing or operation. Job complete"

We serviced a

KITCHEN AID DISHWASHER

Model KDTE304GPS0

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 03/12/2021

"Checked dishwasher found 120VAC at wall, good power to control board unit did not turn on replaced ui due to no voltage at ui after replacement no change to status of dishwasher ordering control board to resolve issue. Control boards fall under limited part warranty.collected service call fee.; ordrng 1 W11305303 (cntrl-elec)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near San Antonio, TX 78258

Jim G.

Job Details: 03/12/2021

Verified hinges were not at fault rather that the cavity is slightly too small for the unit. Advised to have cabinetry refitted if at all possible however in the meantime I have used a bracket to secure the unit more optimally. ; used 1 8269145 (Bracket) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 03/12/2021

After replacement of suspension tested washer found error code f3e2 unable to code ordering control board to resolve issue. No leaks or holes detect on pressure hose.; ordrng 1 W11419171 (Control Board)

We serviced a

MAYTAG WASHER

Model MVWB855DC

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/12/2021

Issue was a non operational panel. Replaced console to resolve issue. Unit tested good. Called AE and got authorization for part.

We serviced a

KITCHEN AID REFRIGERATOR

Model KBBR306ESS

Near San Antonio, TX 78258

Jim G.

Job Details: 03/12/2021

Module in freezer was causing these issues. Replaced single module. Issue resolved. ; used 1 W10695459 (Module) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near San Antonio, TX 78254

Tommy B.

Job Details: 03/12/2021

Revealed to the motor was stuck on the icemaker. Phil to Peter defrosted and the unit filled the icemaker in diagnostics. Unit needs a new icemaker; schdld next appmnt for 3/16 TUE PM

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Pulaski, VA 24301

Uriah B.

Job Details: 03/12/2021

replaced motor. checks ok.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 03/12/2021

Replaced suspension due to error code f0e5 after replacement tested washer no issues spinning or agitating washer has f3e2 ordering control board to resolve issues.ordering parts on Job #85367

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Pulaski, VA 24301

Uriah B.

Job Details: 03/12/2021

Checked operation. Found no short or break in element. Found no shorts in any other components. Ran check for a few minutes on timed dry on high heat. Did not trip breaker. Cx explained that the breaker trips after about 10-15 minutes. Suspect weak breaker. Cx to have electrician out to look.

We serviced a

KITCHEN AID RANGE

Model KFGC500JSS

Near Boerne, TX 78006

Sebastian

Job Details: 03/12/2021

#3657 sr 7730238898 replace the burner heads in the burner Along with the igniter unit is still struggling to like arc is present and will light up after about four or five clicks call tech line on the issue they want me to order the orifice holder along with a new burner head will use caps that I just ordered and will reuse igniter as it is brand new and also on back order want to be able to get customer up in a timely manner. Parts show available at the vendor parts team to reach out when available make sure to send 16 back; ordrng 1 W11378584 (Orifice holder) and 1 W11344539 (Flame spreader)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Blacksburg, VA 24060

Uriah B.

Job Details: 03/12/2021

replaced control. checked operation. all checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HS1

Near San Antonio, TX 78254

Tommy B.

Job Details: 03/12/2021

Customer stated that the issue is the right rear burner is nonfunctional. Lifted the cover and inspected the burners and it is burned out faulty. Ordering new burner to resolve issue.; ordrng 1 W11171119 (Element)

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Christiansburg, VA 24073

Uriah B.

Job Details: 03/12/2021

Replaced ACU and UI. All checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near San Antonio, TX 78258

Jim G.

Job Details: 03/12/2021

Verified a nonresponsive drain pump. I did not have this particular drain pump in my truck stock. Reschuedule customer for next week. ; schdld next appmnt for 3/17 WED !

We serviced a

WHIRLPOOL KITCHEN

Model WMH31017HB3

Near Christiansburg, VA 24073

Uriah B.

Job Details: 03/12/2021

"Needs control, magnetron, transformer. W10892389 - controlW10836753 - transformer.W10754299. Magnetron.Should be able to get out Tuesday after next. ; ordrng 1 W10836753 (Transformer) and 1 W10892389 (Control) and 1 W10754299 (Magnetron)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Boerne, TX 78015

Tommy B.

Job Details: 03/12/2021

Customer was under the impression that multiple parts were needed. Told customer I would speak to parts team resolving the issue. Parts team stated that the reason it appeared more parts were needed was because one was never delivered and had to be re-ordered. Rescheduling customer. ; schdld next appmnt for 3/18 THU !

We serviced a

ROPER DRYER

Model RED4516FW0

Near Christiansburg, VA 24073

Uriah B.

Job Details: 03/12/2021

Found fuse bad. Replaced fuse. All checks ok. ; used 1 Wp3392519 (Fuse) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Atascosa, TX 78002

Jesus C.

Job Details: 03/12/2021

Tested unit. Good power to igniter. Will need to replace igniter and valve. ; ordrng 1 W11176454 (Igniter) and 1 WP98014893

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Pulaski, VA 24301

Uriah B.

Job Details: 03/12/2021

Checked wiring. Checked operation. Fuse is good. Start device is good. Found improper voltage to the unit. ; used 1 Wp8567668 (Tie) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Boerne, TX 78015

Tommy B.

Job Details: 03/12/2021

Customer stated the issue is the unit is not getting past the sensing part of the cycle. Found issue to be caused by the cold water being turned off. Unit passed all functions in automatic test cycle however the suspension is going out. Ordering parts to resolve issue.; ordrng 1 W11130362 (Suspension)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78250

Sebastian

Job Details: 03/12/2021

Sr 7730236822 Customers having certain garments rip in the cycle such as pants and shirts could not find any snags or anything off about the unit that would cause this no damage to the agitator. Call tech line on the issue cannot find anything that we can do other than order the agitator which would be the only culprit. Agitator plate is on back order parts team to reach out when available; ordrng 1 W11093899 (Agitater)

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDTSR/AA

Near Boerne, TX 78015

Tommy B.

Job Details: 03/12/2021

Customer stated that the unit is freezing items in the fridge section. Diagnostics revealed same error code previously discovered by DH. Ordering auger assembly to resolve issue. Collected priority service call. Quoted minimum labor and part covered under our warranty. ; ordrng 1 DA97-12540K (auger assembly)

We serviced a

AMANA RANGE

Model ACR4303MFW3

Near Natalia, TX 78059

Jesus C.

Job Details: 03/12/2021

Installed new switches. All burners working. No further issues. Tested to complete.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS

Near Von Ormy, TX 78073

Jesus C.

Job Details: 03/12/2021

Liner in top oven is cracking. Called techline. Said to order touch up paint . Sr 7730237065; ordrng 1 W10803163

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near San Antonio, TX 78254

Justin

Job Details: 03/12/2021

"Replaced bad element, cycling thermostat and thermal fuses. Tested to complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/12/2021

Customer concerned with ice production. Unit was unlevel which appeared to be causing uneven ice cubes. Leveled unit. Unit tested good.

We serviced a

KITCHEN AID REFRIGERATOR

Model KSSP36QMS00

Near Boerne, TX 78015

Tommy B.

Job Details: 03/12/2021

Customer stated that the issue is the unit is not producing ice. All other functions are fine. Found issue to be caused by faulty emitter board. Ordering parts to resolve issue. Collected service call. ; ordrng 1 W10757851 (Emitter board (control))

We serviced a

MAYTAG MW-HOOD COMBO

Model MMV1175JZ

Near San Antonio, TX 78253

Justin

Job Details: 03/12/2021

Will schedule when part comes in. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Schertz, TX 78154

Chris S.

Job Details: 03/12/2021

Unit not cooling properly. Found open line on evap thermistor. Thermistor causing ice build up on evap. Ordering control and thermistor to resolve the issue. Control board is out of stock.; ordrng 1 W11282569 (contrl-box) and 1 WPW10383615 (thermistor)

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near San Antonio, TX 78260

Jim G.

Job Details: 03/12/2021

Replaced the dispenser assembly. Issue resolved.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near San Antonio, TX 78253

Justin

Job Details: 03/12/2021

Replaced damaged door handles.