We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Floresville, TX 78114
Daniel
Job Details: 08/03/2022
Returned with parts to repair. Installed new control and water pump harness. Checked all connections on wire harness and control to make sure everything was connected properly and that there were no damages on wiring. Found all wiring without damage and connected properly. Called techline to make sure unit was working as designed before I left. Tested all components in diagnostic mode and all components were functioning as designed. Unit functioning as designed. Let customer they should expect ice within 30 minutes. Sr 7733747884
We serviced a
[UIS # 69735] REFRIGERATOR
Model n/a
Near San Antonio, TX 78233
Douglas H.
Job Details: 08/03/2022
Customer stated still not cooling properly. Checked freezer temp, temp at 25 degrees. Checked amp draw starting amp draw was 1.10, 0.48 running amp draw. Pressure readings high side 90 low side in a deep vacuum. Calling techline per notes. Spoke with Kurt, he stated based on pressure reading sounds like a restriction, but with amp draw could be compressor. Still thinks it a restriction more than anything causing the problem. Advised to dump charge open high side to see if compressor will drop the vacuum sr 7734267006Opened high side and ran unit with no refrigerant in as advised to do, there was oil coming from the dryer, a clear indicator of a failing compressor. Ordering compressor and control to resolve the issues. Parts oos; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW8000AG0
Near Universal City, TX 78148
Douglas H.
Job Details: 08/03/2022
Customer stated f9e1 error came back. Verified error code. Ran diagnostics testing to check unit, found drain pump is functioning properly. Finding that even on low concentration that there is still way too much soap being dispensed, also finding pressure sensor not functioning properly. (dispenser assembly and pressure switch). Customer wishes to proceed with repair. Ordering dispenser assembly and pressure switch to resolve he issue. Scheduled for soonest availability. ; ordrng 1 W10842325 (Dispenser assembly) and 1 WPW10448876 (Pressure sensor)
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS25XVMS6
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/03/2022
Customer stated unit not making ice. Found cause to be a faulty ice maker motor. Customer wished to proceed with repair. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.Advised customer of 24 hr ice making period; used 1 W10884390 (Ice maker) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/03/2022
Rediagosed unit to find issue to be oven gas valve allowing too much gas through replaced oven gas valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL VENT HOOD
Model WVU17UC0JB0
Near San Antonio, TX 78253
Richard G.
Job Details: 08/03/2022
Customer complaint is that the unit is not working. Found the fan working on one setting but not the other, also no bulb. Ordering switch, fan motor, and bulb.; ordrng 1 W10394557 (Switch) and 1 WPW10395033 (Fan motor) and 1 W11371416 (Light)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78253
Richard G.
Job Details: 08/03/2022
Replaced screws. Unit is good to go.
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near San Antonio, TX 78254
Richard G.
Job Details: 08/03/2022
Customer complaint is that the unit is leaking water from the back of the unit. Set unit to rinse and spin to try and recreate the leak. Was unable to recreate the leaking. Did not detect any leaking from the inlet valves or drain pump. Found no evidence of leaking from the drum. Customer will need to run the washer and try to pinpoint where the leak is coming from. She will try to get a video of the leak.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78254
Richard G.
Job Details: 08/03/2022
Per Special Project S17304, replaced heater. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/03/2022
"Found bottle of water to be frozen and the EVAP to have a frost pattern, unit is running as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Little Rock, AR 72204
Micheal
Job Details: 08/03/2022
Inspected unit and found it pulling 9 amp and compressor locked up. Ordered compressor which is factory back order. ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Little Rock, AR 72209
Micheal
Job Details: 08/03/2022
Repaired water fill tube due to leaking in fresh food side. Tested for leaks and proper operation
We serviced a
JENN-AIR RANGE
Model JES9750CAW01
Near North Little Rock, AR 72117
Micheal
Job Details: 08/03/2022
Collected $119.36 by ck 3895. Looking for white console all part numbers other than stainless refer to a black console which is ok with the cust if white cannot be found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near North Little Rock, AR 72117
Micheal
Job Details: 08/03/2022
"Unit has continuous fast flashing blue light, attempted to go into diagnostics unsuccessfully, checked for loose connections none found tech sheet said looking for language error. Ordered acu W11462458 shows factory back order ; ordrng 1 W11462458 (Acu)"
We serviced a
N/A N/A
Model KESK901SSS02
Near North Little Rock, AR 72116
Micheal
Job Details: 08/03/2022
Found cracked cooktop on lower right side approximately 4' long. Ordered black cooktop W10285078.; ordrng 1 W10285078 (Cooktop)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near North Little Rock, AR 72116
Micheal
Job Details: 08/03/2022
"Ran unit and found water fill very slow, ran diagnostics and no errors appeared, tested motor, drain pump, lid switch, washer lid, leveling legs, cabinet, and air dome. Unit is timing out during wash cycle due to slow fill on cold water side. ; ordrng 1 W11038689 (Valve)"
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Little Rock, AR 72223
Micheal
Job Details: 08/03/2022
Inspected unit for f8e4 error code. Pulled lower panel and Inspected unit then found that possibly a mouse or maybe a rat chewed through the left orange wire approximately 3/4 of and inch from plug. Customer put a small connector on the wire to reattach them which would stop unit from beeping and made the error codes go away. Tested unit and found unit operating normal. Collected $118.81 by ck 1759
We serviced a
WHIRLPOOL KITCHEN
Model KSC24C8EYY02
Near Little Rock, AR 72223
Micheal
Job Details: 08/03/2022
"Inspected unit for little black specks in fresh food side. Attempted to identify black specks but was unsuccessful, Unit has had fresh food air filter for 5+ years. Could not identify specks but did identify the source, unit has bad air filter that is shedding little black unidentifiable specks. Customer will leave filter out. Collected $118.81 by ck 3791"
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/03/2022
"Replaced heating element due to sp, tested unit no leaks and heats, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/03/2022
"Called customer, customer said they no longer need us"
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/03/2022
"Replaced heating element due to sp, tested unit no leaks and heats, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Pearcy, AR 71964
Blake D.
Job Details: 08/03/2022
"Tried calling customer, number unavailable, apond arrival customer canceled"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Benton, AR 72019
Blake D.
Job Details: 08/03/2022
"Inspected unit for sensing flashing, held down the start button for 5-10 seconds Candace the cycle, ran diagnostic found no error codes, ran calibration and auto test no error codes and unit passed both test, ran normal cycle as soon I started the unit started sensing and filling with water, and went to the wash cycle, unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/02/2022
"Replaced control and latch, unit still does opt come on, tested resistance readings got 79 on latch with door close and 0 when open, there is 12.90 dvc going to the FIACA, diagnsied to need filter board ; ordrng 1 W11033573 (Filter board)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 08/02/2022
"Inspected unit for f1e0, ran diagnostic found same error, pre tech sheet replace control, also at term block I did find unit to be a 3 prog plug, on return we need to remove the metal strip from ground to plug, I did test voltage and got 120 240 120, diagnosed to need control ; ordrng 1 W11567368 (Control)"
We serviced a
MAYTAG KITCHEN
Model MDB4949SKZ0
Near McRae, AR 72102
Jeff N.
Job Details: 08/02/2022
Replaced heater due to special project.; dspstn on spec-tagged invntry: 1 W11537778 HEATER
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, AR 72007
Jeff N.
Job Details: 08/02/2022
"Had noise I could not pin point. Took unit apart checked drum. Rollers, felts, plastic piece on tub, idler pully, checked all screws for tightness, tightend all screws on back panels releveled. Could not find anything strange. Changed idler pully, rollers and belt. Customer will monitor.; used 1 4392065 (Roller kit) from stock"
We serviced a
GE REFRIGERATOR
Model PFCF1RKZAWW
Near Hot Springs, AR 71909
Blake D.
Job Details: 08/02/2022
"Inspected unit for lights not coming on all the way, found if I just open the refrigerator door the lights are just a dot, if I open the freezer door the lights come on but not bright, if I hold the refrigerator door switches close the lights in freezer shut off found that the led supply is on the. Main control, the main control is no longer available PS3502786 customer paid sc ($54.75) using card ending in 7644"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 08/02/2022
"Inspected unit for f9e1 again, found that there was still debris inside the tub, so when customer did a load the filter clogged up again, I cleared the clogg on filter and ran diagnostic, I filled unit up with water about 3 times to get most of the debri out, after doing so the last time I drained the water the filter was no longer clogging and water had a full flow when draining, unit operation checks okay, I did inform the customer to run another clean load and to check the filter if that error code comes back"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS03
Near North Little Rock, AR 72116
Micheal
Job Details: 08/02/2022
"File number 7734257629. Replaced switch harness due to continuous sparking on the right rear burner. As soon as I installed new harness all the burners began sparking from the bottom of the electrodes, but not at full strength. Tested polarity neutral to ground and got zero vac so that wasn't an issue, tested voltage to the unit which was 121vac, which is normal. Put old harness back on and now unit is working properly."
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS0
Near Sherwood, AR 72120
Micheal
Job Details: 08/02/2022
"Customer complaint door would not open, inspected unit and found constant crush button was in the on position, Advised customer . Turned button off and unit is functioning normal. Collected $119.36 by ck 7046."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS04
Near Rockport, TX 78382
John L.
Job Details: 08/02/2022
Installed controls boards into unit, unit appears to be functioning as designed. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78413
Adam
Job Details: 08/02/2022
Sr#7734261379. For whatever reason I was sent to a job without all of the components that were ordered namely the lower harness for a washing machine. Customer received control board directly from whirlpool and I arrived with a water valve and drain pump after installing components was unable to get unit to run through auto test cycle contacted tech line to troubleshoot issue after several attempts diagnostic was entered and unit successfully ran through complete test cycle with no functional issues. Tech line states if Problem repeats for the customer that lower harness and capacitor would be required. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rockport, TX 78382
Michael
Job Details: 08/02/2022
The customer said its not washing the dishes. F4E3 motor not running, F7E1 no heat, the heater is good possibly due to the motor not coming. The connections are all good, bad motor, needs to be replaced,he decided not to spend the money on it.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Corpus Christi, TX 78413
Adam
Job Details: 08/02/2022
Inspection of unit shows dishwasher falls under required specifications to proceed with heating element replacement. Replace heating element tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78414
Adam
Job Details: 08/02/2022
Install control hitting on it and thermostat tested unit issue resolved. Customer did sign damage waiver for surrounding area as well as water but before uninstalling unit I did point out to customer that left hand cabinetry was not secured to countertop and was just flopping around. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Port Aransas, TX 78373
John L.
Job Details: 08/02/2022
Installed door, icemaker regained function and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Corpus Christi, TX 78413
Adam
Job Details: 08/02/2022
Installed light module tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVY00
Near Corpus Christi, TX 78413
John L.
Job Details: 08/02/2022
Inspected unit, found issue to be with sealed system. Refrigerant gurgling can be heard coming from sealed system and its fairly loud. Told customer what could be done to possibly alleviate issue with unit, which would consist of sealed system work. Customer declined any repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Corpus Christi, TX 78418
John L.
Job Details: 08/02/2022
X3619351385; ordrng 1 W10391109 (compressor) and 1 W10248589 (evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Corpus Christi, TX 78414
John L.
Job Details: 08/02/2022
Installed tube and tested, issue on unit resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Corpus Christi, TX 78414
John L.
Job Details: 08/02/2022
Inspected unit, ran a few tests. Found defrost element not powering on, element is fine and should not be issue. Will need to replace harness and control to resolve this issue; ordrng 1 W11478200 (Control) and 1 W11314839 (Harness)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78404
Adam
Job Details: 08/02/2022
Customer concern was ice production seemed a little low to him. Inspection of your shows product is making ice at regular intervals but ice or form and cars Baylor arms to lift which is putting it into an off position. No issues found.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rockport, TX 78382
Michael
Job Details: 08/02/2022
The customer said it sometimes dispenses the fabric softener and sometimes not. F0E5 off balance load, cleared the error and tested the valves manually, all are working normal. Ran a quick wash diagnostics test, completed with no issues or error codes, the appliance is dispensing and working normal. The appliance is responding properly, if the customers calls back with the same issue please order the dispenser W11524105 before going back out
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78412
John L.
Job Details: 08/02/2022
F9E1 long drain, looked under unit found wire to drain pump severed. Made repairs to wiring, tested. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Rockport, TX 78382
Michael
Job Details: 08/02/2022
The customer showed me where the water was leaking. It was coming from the drawers area, water is building up underneath, signs of the water not draining from the evaporator to the drain pan. Removed the drawers and broke loose all the ice and cleaned up all the water, put drawers back in place. Pulled the appliance out and unplugged it, removed the back cover and removed the drain extension, it was clogged up. Used vinegar and water to clean it out, has good water flow, put extension and cover back in place, the appliance is working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Robstown, TX 78380
Adam
Job Details: 08/02/2022
Customer states unit shaking violently during spin cycle. Inspection of unit shows error code for unbalanced load. Further inspection shows Ill put a unit into a spin unit doesnt deed shake violently as well as walking from installed position. Will need to replace basket and gear case clutch and belt to resolve issue. Job will require double labor; ordrng 1 W10625252 (screw) and 1 W10821990 (agitator) and 1 W10586077 (basket) and 1 W11284133 (Retainer) and 1 W10396887 (hub) and 6 8533953 (screw)s and 1 W11228718 (suspension) and 1 W10870913 (gearcase) and 1 W10721967 (drive pulley) and 1 W10808317 (belt)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Robstown, TX 78380
Adam
Job Details: 08/02/2022
Customer complaint of unit being during spin and wash cycle. Inspection of unit shows air code for little like faults as well as out of balance. Further inspection shows basket is extremely springy/bouncy and customer also states unit shook so violently that it knocked the lid lock out of its mounting position and was put back in but not correctly testing Woodlock shows that it is working as of now but only a matter of time before lock fails or falls out of position again. Suggest replacing suspension/and latch assembly to resolve issue. declined further service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVY00
Near Corpus Christi, TX 78413
John L.
Job Details: 08/02/2022
Inspected unit, found issue to be with sealed system. Refrigerant gurgling can be heard coming from sealed system and its fairly loud. Told customer what could be done to possibly alleviate issue with unit, which would consist of sealed system work. Customer declined any repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Portland, TX 78374
Michael
Job Details: 08/02/2022
It looks like the part hasnt been ordered.. Im not sure what happened, reached out to the parts department, confirmed it hadnt been ordered, reordered the ice maker, no ETA, please reschedule customer when the part comes in; ordrng 1 W11592795 (Ice maker)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Taft, TX 78390
Michael
Job Details: 08/02/2022
The customer said it wasnt filling with water. I went into diagnostics, no error codes, ran diagnostics, the valve activated and appliance is filling with water, it completed the diagnostics cycle with no issues or error codes. The appliance is filling with water, heating, washing and working normal, its possible the water was turned off at some point, its on a separate valve, no further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXEWFYQ01
Near San Antonio, TX 78226
Jesus C.
Job Details: 08/02/2022
Tested unit. Evap frosted up. No airflow to fresh food section. Found frost aided by bad door gasket. Liner on door is warped and new gasket will not seal properly. Will need new door. ; rqstng P&A on 1 2264750W (Door), states that autho needed
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78225
Jesus C.
Job Details: 08/02/2022
Tested unit. As soon as unit is plugged in, the spin cycle starts and cannot be canceled. Will need to replace control. ; ordrng 1 W11556725 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/02/2022
There is a new development in which the dishes are not drying and the dishes are not clean at the end of the cycle. In diagnostics I retrieved error codes F4E2 Heater Open FAE2 ventWax motor electrical problem. In service diagnostics test mode the cycle stops on Step 7. Ordering all parts needed. Resolve heating issue and vent wax motor circuit problem. OOS. Utilize techline in home. Secure SR number.note h line was closed.; ordrng 1 W11537778 (Heating Element) and 1 W11410061 (Control) and 1 W11414073 (Vent Wax Motor) and 1 W11545290 (Deflector) and 1 W11330869 (Wiring Harness with thermostat) and 1 W11397505 (In line fuse)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78217
Garry
Job Details: 08/02/2022
As per Technical Service Pointer #W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Reinstalled unit and tested operation. No leaks, element heating appropriately, and amp draw in spec throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near San Antonio, TX 78253
Richard G.
Job Details: 08/02/2022
Customer complaint is that the unit is no longer heating. Verified issue. Ordering heater, fuses, thermostats, and cutoff.; ordrng 1 WP3387747 (Heater) and 1 WP8557403 (Thermostat) and 1 280148 (Thermal cutoff) and 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/02/2022
Arrived at home. No answer at door. Waited 10 minutes. No show. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78250
Richard G.
Job Details: 08/02/2022
Customer complaint is that the unit is not spinning the water out of the clothes. Entered diagnostics and found error codes F0E3 overload, F7E5 shifter failure, and F2E1 stuck key. Diagnostics cycle would not proceed past test 17. Checked shifter and found that the shifter is fine, but the teeth on the rotor have been worn down. Drive motor is covered under 10 year warranty. Ordering rotor and stator. ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near San Antonio, TX 78247
Garry
Job Details: 08/02/2022
Customer complaint of IM not producing ice and no water from door dispenser. Customer states filter was changed several weeks ago. Tested unit and found that Inlet Water Valve has failed. Ordering Inlet Water Valve (W11043013) to address issue. Part shows in-stock in SSB. Scheduling for Monday, 8/8/22.; ordrng 1 W11043013 (Inlet Water Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78232
Garry
Job Details: 08/02/2022
Customer complaint of ice not dispensing through door dispenser. Previous tech found damaged Impeller and Auger Motor. Confirmed previous techs findings and replaced Impeller (WP63052-2), Spacer Washer (W11378860), and Auger Motor (W11310391). Returned unit to operation and tested components. Motor sounds good and is turning Auger. Harvest and Fill tests on IM passed successfully. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Converse, TX 78109
S
Job Details: 08/02/2022
Upon arrival readjusted temp sensor. Replaced control and tested unit. Unit now functions as designed. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Kerrville, TX 78028
Douglas H.
Job Details: 08/02/2022
Customer stated unit stopped making ice. Found e2 motor lost position error code. Ran harvest test and harvested and passed test. Ran fill test and filled. E2 error still present. Ordering ice maker to resolve the issue. Part is oos. ; ordrng 1 W11577195 (Ice maker)
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Kerrville, TX 78028
Douglas H.
Job Details: 08/02/2022
Customer stated unit locked up and then wouldnt function. Found control lock was turned on. Unlocked control panel to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Boerne, TX 78006
Douglas H.
Job Details: 08/02/2022
Last trip found unit needed new console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS1
Near San Antonio, TX 78258
Garry
Job Details: 08/02/2022
Customer complaint of DW beeping , not finishing cycle, and leaking water. Found faulty supply hose connection to Inlet Water Valve. Removed and reinstalled hose and tested connection. No leaks. Ran machine through diagnostic cycle and cycle completed successfully. No error codes, no leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Converse, TX 78109
S
Job Details: 08/02/2022
Upon arrival customer stated unit would have trouble heating. Found the issue to be a kinked exhaust. Advised customer to replace accordion exhaust with a more stiffer version to reduce kinks. Also to get the vents cleared by Patriot. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL VENT HOOD
Model UVL6036JSS2
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 08/02/2022
Last trip found faulty blower motor. New motor sent was a double motor (1200 cam) unit has single motor (600 cam). Wanted to test new motor just incase could be used. New motor defective as well. Attempted to swap one of the motors but wiring didnt match. Ordering new motor to resolve the issue ; ordrng 1 UXB0600DYS (Blower motor single motor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 08/02/2022
Customer stated unit stopped mid cycle and wouldnt power back on. Found that control shorted out. Due to control shorting out couldnt verify any other issues with unit. Could potentially go up once control is fixed. Customer likely going to replace unit, advised would write up as estimate just in case. ESTIMATE ONLY!; rqstng P&A on 1 W11419171 (Control) and 1 W11396717 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/02/2022
Our customer is having problems with the dishes drying. This has happened even though they are using rinse aid. In diagnostics I retrieved error code FAE2 Vent Wax Motor electrical problem. I ran service diagnostics cycle and found that the heating element is indeed not working. Ordered all parts needed. Install as needed. OOS.; ordrng 1 W11416460 (Vent Wax Motor) and 1 W11545290 (Deflector) and 1 W11462458 (Control) and 1 W11460962 (Housing UI) and 1 W11590537 (Wiring harness with thermostadt) and 1 W11397505 (Fuse In Line)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Sebastian
Job Details: 08/02/2022
Replaced center burner head, unit tested good, customer to monitor. Confirmed burner head is popping even when not on unit when hot
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near San Antonio, TX 78250
Richard G.
Job Details: 08/02/2022
Customer complaint is that the unit is still having water leaking from the front of the unit. It is heating fine. Found water filling half of the duct going to the wall, and lint clogging the vent outside. Cleared out vent and hose. Customer will attempt to dry some clothes and have someone out to blow out the vent in the wall.
We serviced a
KITCHEN AID MICROWAVE
Model n/a
Near San Antonio, TX 78249
Douglas H.
Job Details: 08/02/2022
Last trip found faulty door switches. Replaced door switches to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/02/2022
Last tech found faulty motor, cam and belt. Replaced all 3 parts to resolve the issues previously discovered. Calibrated unit and tested unit to best of my ability as unit didnt have water supplied to it. Unit testing good now.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/02/2022
Tested unit. Will not pass sensing cycle. F8E1. Good water from hot and cold. Will need to replace control; ordrng 1 W11608058 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78266
Chris S.
Job Details: 08/02/2022
Called customer Let her know Im gonna order gear case because washer still banging around already fix leaks and suspension. Customer still having same issues. Can return with gearcase next tuesday.; ordrng 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78254
Sebastian
Job Details: 08/02/2022
Replaced sliders, gears and thermistor, unit good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78256
Sebastian
Job Details: 08/02/2022
Replaced heater with updated ss fittings, confirmed old style heater with brass fittings, unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78239
S
Job Details: 08/02/2022
Upon arrival customer stated unit would only agitate to the right causing clothes to tangle with or without agitator. Contacted tech line and we verified the issue. Checked resistance to drain pump and the motor and we have good Ohms. Found that the unit would only agitate to the right and not to the left. Checked voltage from the board while the unit agitates. Found that the control is not send the proper voltage to the unit. Per tech line replace the control W11428994 to resolve issue. Ordering 1 W11428994 control that is oos Travis SR-7734258531; ordrng 1 W11428994 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near San Antonio, TX 78233
S
Job Details: 08/02/2022
Upon arrival customer stated unit would make a loud sound. Verified the cam came loose and the drive belt slipped off the drive motor burning the pulley shield. Ordering 1 W10677723 drive motor, W10721967 Splutch kit, W10808317 drive belt, W10550173 pulley shield cover to resolve issue. Used 1 drive belt and cam to get the customer up and running until the parts come in. ; ordrng 1 W10677723 (Motor drive) and 1 W10721967 (Splutch kit) and 1 W10808317 (Drive belt) and 1 W10550173 (Pulley shield cover), used 1 W10721967 ( Splutch), and 1 W10808317 (Drive belt) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/02/2022
HR84734367Complaint is intermittent noise issues. Tested unit. All fans working. No cooling issues. Compressor good. No noise issues during testing. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/02/2022
Confirmed issue to be a broken lid strike. Replaced strike to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/02/2022
Tested unit. Frost buildup on evap. Heater not powering on. Found pin on connector for Defrost heater popped out. Fixed pin. Reconnected connectors. Heater powers on. No further issues. Job complete. ; ordrng 1 W11566851 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB3
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/02/2022
Tested unit. Temp reading 350 when bake at 350. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/02/2022
SS parts delivered to customers home were damaged upon arrival. Rediagosed unit to find issue was not SS related but was in fact a defrost issue. Upon starting to remove defrost harness found cause of defrost issue to be a factory defect of brown wire not secured into molex connector properly. This caused defrost issue as unit couldnt defrost properly. Replaced defrost harness and control to resolve the issue. Unit testing good now. No further issues at this point. Advised customer of cool down period and 90 warranty.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Boerne, TX 78006
Sebastian
Job Details: 08/02/2022
Found a squeaking noise caused by a seized pulley change the pulling wheels belt tested unit tested unit good to go customer to call in if any other issues occur; used 1 4392067 (REPAIR KIT) from stock
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 08/02/2022
Complaint was flames to low, upon inspection found regulators on half the burners were not set for LP, (install error) after correcting regulators unit/flames are working properly
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHB2751TF3
Near Somerset, TX 78069
Jesus C.
Job Details: 08/02/2022
Tested unit. Water leak coming from water valve. Will need to replace valve. ; ordrng 1 242253002 (Valve)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kerrville, TX 78028
Drew
Job Details: 08/02/2022
Upon arrival replaced acu and drain pump. Turned on unit and placed into test mode, unit kicked me out of diagnostics. Tried staring a regular cycle and unit says close lid. Went into test mode and test lid lock and it doesnt engage. Called tech line spoke with Ed and filed under the same Sr number 7734058977. Found no continuity to lid lock, ordering lid lock to resolve issues ; ordrng 1 W11394572 (Lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Boerne, TX 78006
Sebastian
Job Details: 08/02/2022
Complaint was freezer door not closing correctly, upon inspection found freezer door making contact with freezer bottom causing slight air to enter causing moisture/ice to form inside, took off freezer door and noticed no washer/spacer installed, installed spacer part #wp487576 from truck stock, reinstalled door and it is now working correctly.
We serviced a
LG REFRIGERATOR
Model LFXS30766D/01
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2022
Model Number: LFXS30766D/01 Serial Number: 806KRGG0B607. Our customers refrigerator recently went warm in both the fresh food and freezer compartments. This unit is linear compressor, Invertor driven with a start device. I removed the back compartment panel as well as the control panel to conduct diagnostics tests. The start device and Invertor are operating s designed. There were no blinks on the control board to indicate errors in the algorithm. The compressor is running and slowly draws amps to one speed on a VFD motor. It topped out at 0.7 amps. The compressor is cold and the condenser coils are at ambient temperature. I counseled with DH, sealed system tech. We have a contamination in the system. This contamination will require rep that the compressor, condenser and evaporates be changed out. There would need to be a nitrogen purge and its is recommended for thus problem that the control is changed out. This repair is to cost prohibitive. Our customer will replace.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kerrville, TX 78028
Drew
Job Details: 08/02/2022
Upon arrival removed recall heater and installed new style heater under auth S17304. Tested unit for leaks and verified everything was working. No further issues at this point
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near San Antonio, TX 78259
Douglas H.
Job Details: 08/02/2022
Previous tech found missing caps and plugs. Installed all missing parts. Fixed freezer door hinge as washer was in wrong place. Leveled unit to customers liking. No further issues at this point.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS00
Near Boerne, TX 78006
Drew
Job Details: 08/02/2022
Upon arrival removed fault drain pump and installed new one to resolve shorting issues. Set up pump and unit immediately turned on and began working. Moved the wires and pump around to verify no short. Waited for ice to begin to form. No further issues at this point
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2022
I arrived to find that there is now no voltage at the oven 240 VAC outlet. I advised that the entire circuit coming to the outlet is inspected by a licensed electrician. We will hold the parts and reschedule as necessary once the electrical circuit is repaired. I need to have voltage T the outlet to test and repair.; O-emld tckt
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near San Antonio, TX 78250
Richard G.
Job Details: 08/02/2022
Customer complaint is that the burners are not working, and the control panel sometimes flickers. Verified issues. Ordering cooktop harness and control to fix issues.; ordrng 1 W11536794 (Control board) and 1 W11396691 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Schertz, TX 78108
Chris S.
Job Details: 08/02/2022
Replaced UI tested unit everything working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78216
Garry
Job Details: 08/02/2022
As per Technical Service Pointer #W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Reinstalled unit and tested operation. No leaks, element heating appropriately, and amp draw in spec throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78259
Douglas H.
Job Details: 08/02/2022
Last trip found faulty control causing over torquing of the motor causing clothing to become tangled. Replaced control, calibrated unit, and ran auto testing to check the unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2022
Our customers handle is extremely loose causing a functional problem when opening the door and could potentially break the glass. The handle threads are worn. I removed and disassembled the door and installed a new handle, reassembled and reinstalled. The door is now functioning as designed.
We serviced a
MAYTAG WASHER
Model NA
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/02/2022
On call ahead customer stated didnt know why she was receiving appointment for service as she doesnt have a Maytag washer. I explained that we received her information from the extended warranty company. She stated didnt need service. I explained I would close out the ticket on my end.