We serviced a
WHIRLPOOL VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78254
Chris S.
Job Details: 08/25/2022
Customer stated that lights were getting super hot and she burned her self. Called tech line spoke with lance and he told me the lights are functioning normal and they get hot. SR 7734442624
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78236
Jesus C.
Job Details: 08/25/2022
Tested unit. Found bad suspension. Replaced suspension. No further issues. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Boerne, TX 78006
Sebastian
Job Details: 08/25/2022
Confirm Bad heater with the golden collars and replaced with steel colored heater good to go
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Alamo Heights, TX 78209
Garry
Job Details: 08/25/2022
Customer complaint of noise during washer spin cycle. Previous visit found noise coming from Drain Pump. Replaced Drain Pump Assembly (WPW10321032) to address issue. Additional customer complaint of door sagging, sometimes interrupting closure of door. Replaced Inner Door (W11316776) to resolve issue. Previous Lise has now been eliminated and door is closing properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78245
Richard G.
Job Details: 08/25/2022
Customer complaint is that the icemaker isnt working. Verified issue. Replaced icemaker. Unit harvested and called for water. Unit is good to go.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Schertz, TX 78154
Douglas H.
Job Details: 08/25/2022
Customer stated issue with center burner to be burnt cooktop and when set to medium simmer flame laps over the the top of the burner cap in a whimsical type of flame. Confirmed issue of flame not forming properly. Ordering burner head and valve for center burner. As for cooktop portion appears as if is cooked on grease. Attempted to remove grease, stuck on. Advised customer this is considered cosmetic and typically not covered, he will attempt to get it covered through whirlpool. Scheduled for customer availability for functional issues ; ordrng 1 W10811599 (Burner head) and 1 W11246817 (Valve center)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near Cibolo, TX 78108
Douglas H.
Job Details: 08/25/2022
Customer stated unit stopped dispensing water. Checked reservoir to see if frozen. Found wasnt frozen at this point but also wasnt full. Found no water coming into the reservoir. Ordering inlet valve to resolve this issue. Also ordering ice box adapter kit in case the seals caused air leak causing frozen reservoir from before. Scheduled for customer availability. ; rqstng P&A on 1 W10865826 (Inlet valve) and 1 W10864519 (Adapter kit) and 1 W11194438 (Filter housing) and 1 WP2300868 (Connector)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01P
Near San Antonio, TX 78254
Chris S.
Job Details: 08/25/2022
Went to replace consul board per last tech and tech ordered the wrong color console bored. Have to re-order consul with stainless steel trim part is out of stock.; ordrng 1 W11297728 (console)
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near San Antonio, TX 78253
Chris S.
Job Details: 08/25/2022
Customer stated that washer was not working correctly found issue to be faulty drain pump order and drain pump to fix issue.; ordrng 1 W10876600 (drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78250
Chris S.
Job Details: 08/25/2022
Customer stated the dishwasher fills up with water and it does nothing afterwards. Found issue to be faulty motor need to order new motor to fix issue.; ordrng 1 W10837026 (pump&motor)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Boerne, TX 78006
Sebastian
Job Details: 08/25/2022
Customer continue to inspect the tub overnight and found several reasons why they were not comfortable putting this tub on customer wants to leave the current unit alone until noise reoccurs at the moment appears to be working as it should closing out ticket for now
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF505ESS01
Near Elmendorf, TX 78112
Daniel
Job Details: 08/25/2022
Customer reported lock button on interface not working. Customer stated interface use to be able to lock but recently the button does not work anymore. Upon arrival found that everything on interface worked properly except for lock button. Ordering new interface. Will return when part is available to repair. ; rqstng P&A on 1 W10822640 (Interface), states that autho needed
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elmendorf, TX 78112
Daniel
Job Details: 08/25/2022
Arrived at customers residence to replace recalled heating assembly. Installed new heater assembly and re installed unit. Tested unit. Unit functioning properly without any leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/25/2022
Installed gearcase and castle nut. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cibolo, TX 78108
Douglas H.
Job Details: 08/25/2022
Last tech found faulty control board. Replaced control board to resolve the issue. Calibrated unit through diagnostics testing. Unit functioning as design now. No further issues at this point.unit was under warranty at time of diagnosis per proof of purchase
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Schertz, TX 78108
Douglas H.
Job Details: 08/25/2022
Customer stated unit making grinding noise. Confirmed through diagnostics testing that the noise coming from gearcase. Attempted to pull impeller, pulled screw and pulled up on impeller, gearcase shaft came out with it. Gearcase shaft rusted and ceased to impeller. Unit would need new gearcase and impeller to resolve the issues. Customer declined repair due to cost of repair. Advised would write up as estimate just incase. ESTIMATE ONLY! ; rqstng P&A on 1 W10902814 (Impeller)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elmendorf, TX 78112
Daniel
Job Details: 08/25/2022
Customer reported F9E1 and stating that unit was not draining. After testing unit found that unit would drain but it sounded constricted. Removed drain pump and found that drain hole was severely clogged with lint/hair. Removed as much of the lint as I could and tested unit. Unit now drains a lot more healthier and does not sound constricted. Let customer know I took as much as the blockage out as I could see and that he should not have an issue with draining. As of this visit unit is functioning as designed. Error code has not popped up again. If customer calls back return with sump assembly and drain pump
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rockport, TX 78382
Michael
Job Details: 08/25/2022
The customer was questioning why I was changing out the dispenser since it does dispense all the time on cold wash cycle and sometimes on normal. I called and spoke with Kirt at whirlpool tech line and lost the call, not getting good service. The customer said to reschedule. When I got to a place with good service I called tech line again and spoke with JR -SR773446258, advised him what the complaint was, I told him the valves were working normal. He said it could be low water pressure, or the control isnt opening up both valves at the same time to dispense the fabric softener, something that cant be checked in diagnostics. He said to go ahead and order the control. Ordered the part and rescheduled the customer.; ordrng 1 W11322903 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rockport, TX 78382
Michael
Job Details: 08/25/2022
The customer said the appliance wont star, I tried to start it, not coming on. I tested the voltage at the wall outlet, Im not getting any voltage, I pliers the appliance in, Im getting 120VAC on each leg, but not getting 240VAC with both, I checked voltage again after resetting the breaker, still the same. I went ahead and tested the fuse, its good, this is a customer issue. Will need a qualified person to correct the problem, the appliance should work normal once its done
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 08/25/2022
Inspected unit, found unit not the issue. Issue with outlet, when plugging unit into a different outlet via extension cord, Unit works without issue.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Kingsville, TX 78363
Adam
Job Details: 08/25/2022
Inspection of unit shows error code for internal board failure as well as Oven sensor open. Replace control board and sensor tested unit issue resolved
We serviced a
WHIRLPOOL FREEZER
Model KBSD608ESS01
Near Corpus Christi, TX 78411
John L.
Job Details: 08/25/2022
Inspected unit, water is seeping though body of icemaker. Icemaker is cause of issue. Replace to resolve.; ordrng 1 W10774434 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WOS97ES0ES02
Near Rockport, TX 78382
Michael
Job Details: 08/25/2022
The oven is taking too long to heat up. I Called and spoke with Rob at whirlpool tech line SR7734444275. Advised him the bake element is getting warm and broil element is working properly, he said it is probably a bad relay, to replace the control. Installed the control and preheated the oven, it is heating and working normal ; schdld next appmnt for 9/1 THU !
We serviced a
AMANA WASHER
Model MVWC465HW2
Near Kingsville, TX 78363
Adam
Job Details: 08/25/2022
Was running very behind schedule for the day contact the customer to give them new timetable for arrival or option to reschedule for following Monday. Customer wishes to reschedule. Technician will be keeping suspension.; schdld next appmnt for 8/29 MON !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Mathis, TX 78368
John L.
Job Details: 08/25/2022
Inspected unit, found Unit has refrigerant leak add evaporators. Will need to replace to resolve this issue.; rqstng P&A on 1 W11035765 (evaporator) and 1 W10248589 (evaporator)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 08/25/2022
Rebuild range door with parts received, make sure door open and close without any issues. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 08/25/2022
Installed line, unable to fully complete as new holes need to be opened to allow for drain line to through. This is beyond the scope of the repair. Maintenance staff will need to make adjustments needed to allow hose to run directly to disposal.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 08/25/2022
Customer complaint of unit or sometimes finish load sometimes not. Unit will fill with water and then drain without going into a wash cycle. Inspection of unit shows error code for long Phil know Phil. Manually testing unit shows excellent water volume for both hot and cold valves. Calibrated unit ran verification cycle know Issues found. I did go over some of the basics with customer on sub distribution load separation and cycle selection to hopefully clear up any issues. Customer instruct
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Alice, TX 78332
Adam
Job Details: 08/25/2022
Customer complaint of unit continuous beeping and display flashing Randomly. Replace control board jumper wire and interface to resolve issue; ordrng 1 W11084865 (Jumper cable) and 1 W11415067 (Control) and 1 W11109176 (Interface)
We serviced a
WHIRLPOOL OVEN
Model WFE535S0JZ0
Near Rockport, TX 78382
Michael
Job Details: 08/25/2022
The customer said the oven isnt working, the top elements are working normal. I pulled the appliance out and unplugged it, removed the cover to the block terminal. The red wire was burnt and broken off of the terminal, I dont have one in TS. ordered the main harness and rescheduled the customer ; ordrng 1 W11458883 (Harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alice, TX 78332
Adam
Job Details: 08/25/2022
Installed new drain pump calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Ingleside, TX 78362
Michael
Job Details: 08/25/2022
My vehicle was broke down, unable to go out today. I called and rescheduled the customer ; schdld next appmnt for 8/26 FRI !
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Corpus Christi, TX 78418
John L.
Job Details: 08/25/2022
Installed compressor, vacuumed and charged unit. Unit holding pressures and issue resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Portland, TX 78374
Michael
Job Details: 08/25/2022
I spoke with the customer and advised my vehicle was broke down, rescheduled the customer, also gave me actual address ; schdld next appmnt for 8/26 FRI !
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falfurrias, TX 78355
Adam
Job Details: 08/25/2022
Customer complaint of unit making a loud noise during meditation. Inspection of unit shows error codes for motor fault. Further inspection shows gear case oil saturating Cam assembly actuator and capacitor. Will need to replace gear case actuator capacitor cam belt and agitated to resolve the issue. Job will require to count; ordrng 1 W10625252 (screw) and 1 W10821990 (agitator) and 1 W11284133 (Retainer) and 1 W10396887 (hub) and 6 8533953 (screw)s and 1 W10870913 (gearcase) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866238 (capacitor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78414
John L.
Job Details: 08/25/2022
Inspected unit, checked amperage. Amperage pull is low, Called Techline and spoke with Ed explained issues customer is having with unit and what has been done on unit at this point. Gave info, amperage, frost pattern and so on. Techline feels there may be a leak, check for pressure. Pressures low on unit. Used a bubble solution and nitrogen at 120 psi as Techline advises to look for leak. Bubble test may have shown leak in evaporator but does not bubble at other times when hit with solution. Possible that unit does have leak at evaporator.60-80psi35psi7734438772; ordrng 1 W11358352 (Compressor) and 1 W11357918 (Evaporator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 08/25/2022
Installed heater, issue on unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Jesus C.
Job Details: 08/24/2022
Reschedule. ; schdld next appmnt for 8/25 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Antonio, TX 78245
Chris S.
Job Details: 08/24/2022
Customer stated that when they start washer nothing happens and she has a humming noise. When testing washer found it water was not coming through and legs were a little off balance. Fix legs found out issue with water was valves were not turned on. Turned on valves tested unit everything is not working as design.
We serviced a
SAMSUNG WASHER
Model WA50T5300A
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/24/2022
Complaint is unit would stop during spin cycle. Tested unit. Found load causing unit to go off balance. Rebalance the wash load. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near San Antonio, TX 78253
Richard G.
Job Details: 08/24/2022
Replaced evap motor and thermistor. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78216
Garry
Job Details: 08/24/2022
Called customer to advise of eta and was informed customer would be unable to attend service appointment. Rescheduling appointment for 8/31/22 in the afternoon. ; schdld next appmnt for 8/31 WED PM
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/24/2022
Tested unit. Set at 350. Unit reaching and holding temperatures. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3536GB01
Near San Antonio, TX 78216
Garry
Job Details: 08/24/2022
Customer complaint of left-rear surface burner inoperable. Arrived to find harness disconnected from element. Established proper connection between harness and element & tested unit. All burners and downdraft fan motor functioning properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/24/2022
Performed cleaning on dryer. No issues. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28NHEDBSR/AA
Near San Antonio, TX 78253
Richard G.
Job Details: 08/24/2022
Replaced icemaker parts with kit, tested to complete. Icemaker is good to go. Customer states ice bin is also broken. Ordering ice bin.; rqstng P&A on 1 DA97-14474C (Ice bin)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/24/2022
Verified unit needed heater replacement per service pointer/special project. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Unit had not begun leaking yet.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/24/2022
Last trip found faulty pressure sensor and air trap. Replaced both to resolve the issue. Unit is functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near San Antonio, TX 78250
Sebastian
Job Details: 08/24/2022
Replaced parts added light Customer to monitor; used 1 W10695459 (MODULE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78258
Garry
Job Details: 08/24/2022
As per Technical Service Pointer W11540964, existing Heater Element with brass bushings to be replaced with updated Element (W11537778). Replaced existing element with updated part featuring stainless steel bushings and returned unit to operation. No leaks during testing and Element is heating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/24/2022
Upon arrival removed old style recall heater and installed new style. Tested unit for leaks, none present. Checked for error codes, none present. No further issues at this point
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL00
Near San Antonio, TX 78258
Garry
Job Details: 08/24/2022
Customer complaint of double wall oven being inoperable after apparently shorting to ground at power receptacle. Arrived to confirm customer complaint and inspected wall plug of unit. Plastic body of wall plug failed due to being over-tightened, and wires not well-secured to plug body due to being unnecessarily extended beyond conduit and taped. L2 shorted to ground and tripped breaker at panel. Informed customer that this failure is an issue of install and would not be covered by 3rd-party warranty. Advised customer to seek correction of issue by original installers, and also that ApplianceCare of Texas would be happy to correct this issue at his expense. Customer to seek resolution and contact ACT if unable to compel installers to straighten this out. Job complete.
We serviced a
FRGIDAIRE REFRIGERATOR
Model GRSC2352AF0
Near Floresville, TX 78114
Daniel
Job Details: 08/24/2022
Returned with parts to repair. Installed new ice maker and new damper. Ice maker successfully harvested and filled. Let customer know food will freeze a little if it is blocking the damper area. Unit functioning as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Floresville, TX 78114
Daniel
Job Details: 08/24/2022
Arrived at customers residence to replace recalled heating assembly. Installed new heater assembly and re installed unit. Tested unit. Unit functioning properly without any leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78232
Garry
Job Details: 08/24/2022
Customer complaint of refrigerator icemaker not making ice and ice dispenser not working. Previous visit found E2 error code in icemaker diagnostics, indicating motor had lost position. Tested icemaker motor and found harvest completed successfully and icemaker fills with water. Replaced 1 W10822606 (Ice Dispenser Motor). Motor now functional but motor shaft fused to old motor. Returned today and replaced Motor Shaft (W11509548) to address issue. Ice now successfully dispensing both cubed and crushed ice.Job complete, unit is good to go. No further issues at this time. Advised customer of 1-yr warranty on parts installed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Victoria, TX 77904
Michael
Job Details: 08/24/2022
The wash wont advance, sometimes it will. F7E9 locked rotor, F7E5 shifter failure, F2E1 stuck key, cleared the error codes and tested the UI, there is no stuck keys, motor isnt locked and clutch is working normal. Calibrated and performed a diagnostics test, the bearings sound like theyre are starting to go bad on the gearcase and needs to be replaced.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/24/2022
Last trip didnt have correct screws, I ordered all screws associated to the rc door on the parts break down and still didnt get the correct screws. RS the current screws received. Attempting to locate the correct screws now as the heads on screws in place are stripped and slammed into the door too tight. Will have to cut these screws to remove the door. Reached out to CB to see if I just wasnt seeing the correct screws. He stated need to do parts research with marcone. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Victoria, TX 77904
Michael
Job Details: 08/24/2022
Installed the center rail and right side end cap. Put the drawers back in place all are working normal
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near San Antonio, TX 78249
Richard G.
Job Details: 08/24/2022
Had a technician out for this job yesterday. Called office to see if they wanted to proceed with service, they do not. Closing job.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near La Vernia, TX 78121
Daniel
Job Details: 08/24/2022
Unit in warranty. Customer will give closing documents on next visit. Customer moved in 3 months ago. Customer reported unit not cooling properly. Upon arrival unit was functioning as designed. Customer had stated she had unplugged unit for a couple days and when re plugged the unit started cooling properly. Customer stated unit was leaking when unplugged which tells me that evaporator was frozen and when it thawed out the drain pan at the bottom overfilled which caused the water to spill on the floor. Ordering thermistor, evap fan harness, and interface. Will return with parts to repair. ; ordrng 2 WPW10384183 (Thermistor)s and 1 W11518204 (Control) and 1 W11546681 (Evap fan harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Victoria, TX 77904
Michael
Job Details: 08/24/2022
Installed the motor and the switch, the auger motor is working normal and the ice is dispensing and working normal at this time, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78255
Sebastian
Job Details: 08/24/2022
Customer received door Supposedly because the doors were not even made adjustments to level doors taking door back to office
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Goliad, TX 77963
John L.
Job Details: 08/24/2022
Arrived at customers home, getting unit ready for installation of compressor. Found compressor received was not the correct components for this unit at this unit runs R134 And received a compressor for R600. Will attempt to order another compressor in order to resolve issue with this unit.; ordrng 1 W11189855 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/24/2022
Performed cleaning on unit. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 08/24/2022
Installed the new drain pump and plugged the appliance back in, tried to activate the drain pump manually, its still not coming on and not giving any error codes, all the other components are working normal. I removed the console and saw there was black residue on the console, couldnt see any damage on the control or the harness, all connections look good, ordered both, they are both showing to be in the warehouses, rescheduled the customer for next available day. Advised the customer if the parts arent there there is no ETA and will get a call when the parts come in.; ordrng 1 W11419171 (Control) and 1 W11568984 (Harness)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78260
Jim G.
Job Details: 08/24/2022
I verified a faulty humidity sensor. I replaced the sensor. Issue is resolved. Tested properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Mathis, TX 78368
John L.
Job Details: 08/24/2022
Installed compressor, drier, valve, and inverter box. Vacuumed and charged unit. Unit holding charge. All components functioning after installation. Unit has begun to cool. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/24/2022
Tested unit. Found noise coming from splutch. Replaced cam assembly. No noise issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Corpus Christi, TX 78410
Adam
Job Details: 08/24/2022
Customer complaint of dishes not dry at the end of cycle. Inspection of unit shows no error codes. Running diagnostic tools all functions work as intended. But I did notice however that customer was not using a rinse aid which is strongly recommended by whirlpool for specifically that purpose also gave instructions on proper loading techniques for dishwasher. Customer instruct. Issue resolved. Trach care team sr# 7734434480
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78209
S
Job Details: 08/24/2022
Upon arrival replaced faulty ice maker and control with new. Put unit into diagnostic mode and ran the auto harvest and auto fill. Unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS01
Near Inez, TX 77968
Michael
Job Details: 08/24/2022
Installed installed both pumps, turned the appliance on and allowed it to go through its cycle, the appliance is working normal and not making any loud noises
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Schertz, TX 78154
S
Job Details: 08/24/2022
Upon arrival customer stated the front left knob was broken. Verified a broken knob and infinite switch. Ordering 1 W10434452 left front infinite and front black knob to resolve issue. ; ordrng 1 W11022718 (Black knob) and 1 W10434452 (Front left infinite switch)
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78410
Adam
Job Details: 08/24/2022
Contacted customer before arrival and they wish to cancel the appointment product is out of warranty
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Garry
Job Details: 08/24/2022
Customer complaint of F9E1 (Long/No Drain) error code on washer. Arrived to also find F0E2 (Oversuds), F0E1 (Clothes/Clean Washer), & F5E4 (Door Not Opened Between Cycles) error codes in Service Diagnostics. Machine unplugged at the time of my arrival. When connected to power, Drain Motor ran continuously. Disconnected Pressure Hose from Pressure Switch and Drain Motor stopped. Asked customer how much detergent she was using and she informed me she is filling the cap. This is approximately 4-5 times the proper amount of detergent required of this machine. Advised customer that 2tbsp is all that is needed to satisfy machine requirements. Documented findings with WPL Techline (SR# 7734434891 Rob) and started cycle successfully using normal controls. Would also like to document that machine was full of wet laundry at the time of my arrival. Requested that customer remove her garments from machine so that I could proceed with service. Customer handed laundry basket to me and I informed her that I would prefer that she handle her own clothing. Customer became irate and somewhat threatening. Reported this behavior to landlord, to my immediate supervisor, and to our customer service manager. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Victoria, TX 77905
Michael
Job Details: 08/24/2022
The compressor was rattling on the bracket its mounted to on the front bolts when its running. The customer had some insulated foam on hand, loosened the front 2 bolts and put the foam underneath the bolts and tightened the bolts. Plugged the appliance in and the compressor came on, let it run for a few minutes, at this time its no longer making the noise and the appliances is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78213
Garry
Job Details: 08/24/2022
Customer complaint of washer not progressing through wash cycle. Previous visit found the following fault codes: F7E4 (Basket Reengagement Failure), F8E1 (Long Fill), F0E5 (Off-Balance Load), & F7E9 (Locked Rotor). Also noticed Console is damaged along with ACU. Verified proper power, polarity, and wiring. Replaced Stator (W11195971), Lower Wiring Harness (W11568984), Console (W11413339), 6 Screws (W11311945) and ACU (W11510463) to address issues. Tested machine in diagnostics and all components testing good. Machine now starting cycle using normal controls. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victoria, TX 77905
Michael
Job Details: 08/24/2022
The lid is broken on the left corner where the hinge is, causing the issue. Ordered the lid and rescheduled the customer.; ordrng 1 W11259006 (Lid)
We serviced a
LG WASHER
Model WM3900HWA
Near Boerne, TX 78006
Sebastian
Job Details: 08/24/2022
to attempt to get the part number customer has taken way too much of the unit apart for me to get back together considering the Bellows does not need any parts to come off of it to be replaced im not familiar with this you and I will not be able to snap it back together without being the one to take it apart in the first place and the Bellows that they have does not appear to be compatible not sure if you need to pop your own holes in this gasket but I am not familiar enough to make that call closing out ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near La Vernia, TX 78121
Daniel
Job Details: 08/24/2022
Returned with parts to finish repairs. Installed new ice box divider, damper gasket, auger motor, auger impeller, washer, and ice maker assembly. Re assembled unit and tested dispenser. Unit now dispensing ice as it should and ice maker successfully harvested and filled as needed. Unit now functioning as designed.
We serviced a
MAYTAG REFRIGERATOR
Model WRF321SDHB01
Near Orange Grove, TX 78372
John L.
Job Details: 08/24/2022
Installed icemaker, icemaker has regained function. Issue resolved.
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/24/2022
Our customers range stopped working. I measured 0 VAC. We rest the circuit breaker and measured a sound outlet with a meter but under a loading meter there were a few problems with the measurements. I plugged the range in and tested all loads. This range is functioning as designed. I recommended contacting the builder to check the electrical circuit in the home.it appears the range is not on a dedicated circuit. Customer Install and Instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78410
John L.
Job Details: 08/24/2022
Customer no longer in possession of the unit, there is no longer required.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/24/2022
Tested unit. UI not responding. Good power to Ui. Control is good. UI will need to replaced. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Corpus Christi, TX 78418
John L.
Job Details: 08/24/2022
Installed new diffuser, unit no longer making any noises. Ran test to make sure Baffle opens and closes without being noisy. New component runs quietly and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78249
Richard G.
Job Details: 08/24/2022
Customer complaint is that the unit is making loud noises that werent there before. While rotating drum, found bearings have broken in gearcase. Replaced gearcase and cam assembly. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Corpus Christi, TX 78413
Adam
Job Details: 08/24/2022
Customer complaint of unit will go through cycle stop halfway through and continue to countdown they are forced to run this drain and rinse in order to clear water and drain tub. Inspection of unit shows several error codes. Loss of power, Motor drive module over temperature, Overload, Customer states previous tech company replaced several different parts but if she was still unresolved customer also states previous tech company did not clear air codes or test run the unit. During my visit I did Clear all error codes calibrated unit and ran verification cycle with no issue. Then we tested all major functions again no issue and still no error codes. Because this is The first visit from my company and I do not know exactly what was replaced by previous company I will go ahead and order the rotor stater the clutch and control to resolve any underlying issues.; rqstng P&A on 1 W10006483 (stator) and 1 W10447975 (slider) and 1 W10905022 (clutch) and 1 W10006482 (rotor) and 1 W11266623 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Adkins, TX 78101
Daniel
Job Details: 08/24/2022
Arrived at customers residence to replace recalled heating assembly. Installed new heater assembly and re installed unit. Tested unit. Unit functioning properly without any leaks.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Corpus Christi, TX 78411
Adam
Job Details: 08/24/2022
Installed control door switches filter board and thermostat tested unit issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS
Near Schertz, TX 78154
S
Job Details: 08/24/2022
Upon arrival replaced faulty console and configured console to unit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
S
Job Details: 08/24/2022
Upon arrival customer stated milk and energy drink was frozen over in the top section by the baffle which in turn gets sub zero temps from the freezer blowing directly on to the product. Ive contacted tech line before and this unit was deemed as functioning as designed. Per tech line move objects from the top rc section to lower compartments due to freezing air temps on the top section causing freezing to products. Customer is visibly upset and says that she will contact her attorney. Contacted tech line to document again that the unit functions as designed. Unit is deemed as functioning as designed. No further issues at this point. TJ- SR-7733954657
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/24/2022
Temperatures are at -11 in FC and 34 F in RC. When dispensing the cubed ice it dispensed but when switching to crushed ice it would not. The arm on the ice bin is bent and will need to be replaced. The solenoid was not changing at all times when being commanded. The yoke on the dispenser motor starts spinning on the threads rather than the cam on the bin preventing the arm from turning all the time. This is likely why we have intermittent failure of the ice to dispense. I contacted Whirlpool to speak to a Senior Technician because Im not positive that it is not suppose to spin according to design intent. I spoke with Drew SR# 7734436662. Upon return inspect area where the ice bin latches in on the cabinet. As well, test the solenoid movement with door switch engaged as well as a the ice paddle upon changing between cubed and crushed. ; ordrng 1 WPW10309866 (Solenoid Ice) and 1 W11310391 (Ice motor) and 1 WP63052 (Impeller) and 1 W11378860 (Washer) and 1 W11185686 (Ice bin)
We serviced a
WHIRLPOOL RANGE
Model WGE745C07S
Near San Antonio, TX 78250
Chris S.
Job Details: 08/24/2022
Replace switches first found old switches were burnt. Tested new switches everything working properly. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78254
Chris S.
Job Details: 08/24/2022
Customer stated that dryer will not turn on and every time they touch door it would shock them. That should be power cord was not installed right from Lowes fix power cord terminals tested unit everything working as design no further issues at this point.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78254
Chris S.
Job Details: 08/24/2022
Customer stated that right front burner switch started sparking and then they got a burning wire smell. Found this should be faulty switch. Ordering right front switch and burner and main harness just in case we need authorization for parts.; rqstng P&A on 1 W10857622 (switch-inf) and 1 WPW10275049 (elmnt-surf) and 1 W11111805 (harns-wire)
We serviced a
SAMSUNG DRYER
Model DV45K6500EV/A3
Near San Antonio, TX 78253
Chris S.
Job Details: 08/24/2022
Customer stated the dryer will turn on and turn off by itself during cycle and we get a burning smell found issue to be motor. Ordering motor and wire harness just in case. Need a helper dryer is stacked on washer. Also need authorization.; rqstng P&A on 1 DC31-00055G (Motor) and 1 DC93-00467D (Main wire harness)
We serviced a
KITCHEN AID RANGE
Model KDSS907SSS01
Near Universal City, TX 78148
S
Job Details: 08/24/2022
Before arrival contacted customer and customer stated she had called in to cancel the appt. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Chris S.
Job Details: 08/24/2022
Customer stated that knob would get stuck and stay on. Found it should be knob was cracked inside it wasnt letting customer turn the burner all the way off. Replace the tester unit everything working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Converse, TX 78109
S
Job Details: 08/24/2022
Upon arrival customer stated unit would intermittently turn off for 8-10 hrs after 5-6 days. Lights on but no compressor or fan kicking on. Contacted tech line and per tech line the unit functions as designed. Per tech line the 7nit must be down or not operating to resolve issues. Units functions check in diagnostic mode. Advised customer to contact Whirlpool customer service and escalations to file a complaint as this is the 2nd time out with not being able to replicate the issue. Ordering 1 W10590083 capacitor and W10197428 start device. Leon Sr-7734428211 ; ordrng 1 W10590083 (Capacitor) and 1 W10197428 (Start device)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78213
Garry
Job Details: 08/24/2022
Customer complaint of dryer timer not advancing throughout cycle and not turning off machine at conclusion of cycle. Verified proper power supply and polarity. Machine temping and cycling appropriately. Did observe Timer Motor stop at one point of cycle. Replaced Timer (W10857612) to address issue. Returned unit to operation to fix problem eliminated. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Boerne, TX 78006
Sebastian
Job Details: 08/24/2022
Dropping off part rescheduled for helper; schdld next appmnt for 8/25 THU 8