We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 08/16/2021
Customer stated that icemaker was working intermittently. Found issue to be faulty control boards. Ordering control board and UI. UI is out of stock.; ordrng 1 W11043763 (cntrl-elec) and 1 W11542754 (UI)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78210
Sebastian
Job Details: 08/16/2021
Replaced the actuator calibrated and tested unit unit is now working appropriately unit had the bad actuator
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/16/2021
Tested unit. No stored error codes. Ran diagnostics. All test pass. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/16/2021
Tested unit. No stored error codes. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG WASHER
Model MHW3505FW
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/16/2021
I replaced the water level sensor then the main appliance manager. I checked for errors in diagnostics and found none. I ran quick service cycle and as step C01 started it stopped and I received error code F02E03 unsupported cycle. Cycle corruption, ACU is not compatible for this specific model of washer, or UI is not correct for this model.I have reordered part. This new control will be returned as defective. I installed the old control back in the u it and ran quick service cycle. They can continue to use the unit in the mean time.; ordrng 1 W11201283 (Control)
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS09
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/16/2021
Installed new display control and new panel. No further issues during testing. Job complete. ; ordrng 1 W11194422 (Display control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78218
Jim G.
Job Details: 08/16/2021
Replaced magnetron. Issue rsolved
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/16/2021
Our customer had a problem with the console going black screen. I rebooted the unit by powering it down at the circuit breaker for 1 minute. The screen returned but it was a little faded. I entered diagnostics and received error code F6E0. I Confirm continuity of wiring between HMI-Central/UI board Control Panel Assembly and ACU.For single ovens: P1-4 to P1-3 and P1-5 to P1-4. I reset the connections due to the multiple F6E0 error codes. I powered the unit back up and rendered diagnostics. The error did not return. I ran component activation on each load. Each load is operating as designed. I ran the bake cycle up to 300 degrees F . Checked error codes again and there were nine. I set the clock and date. Unit is now fully operational.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Helotes, TX 78023
Colton B.
Job Details: 08/16/2021
Issue was a non operational washer. Found a scorch spot on control. Replaced control, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Bandera, TX 78003
Colton B.
Job Details: 08/16/2021
Replaced ice maker per previous techs diagnostics. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near San Antonio, TX 78249
Colton B.
Job Details: 08/16/2021
Issue in 201 was a clogged drain line. In 206 the gasket had slipped out, put gasket back in. Both units ran well after fixing them. Units tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Colton B.
Job Details: 08/16/2021
Issue was an F3eE1 error code. Replaced pressure switch, unit completed quick cycle with no issues. Unit tested good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM8
Near San Antonio, TX 78256
Colton B.
Job Details: 08/16/2021
Issue was frosting in freezer. Replaced freezer door, and refrigerator gasket, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Helotes, TX 78023
Colton B.
Job Details: 08/16/2021
Issue was a frosted evaporator and loud ice maker. Replaced all ordered parts, unit tested good. Informed customer that the refrigerator will take about 24 hours to get down to temp.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/16/2021
Last trip found wrong freezer door installed and faulty control. Replaced both parts to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Douglas H.
Job Details: 08/16/2021
Confirmed diagnosis of faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 her cool down period. No further issues at this point. If cooling issues persist please order W10248589 freezer evap and W10630535 RC evap
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/16/2021
Confer previous tech diagnosis of restriction in SS. Found restriction in freezer Evap. Replaced dryer to be able to remove restriction. Vacuumed unit to remove restriction. Charged unit, held charge. Unit began cooling much more efficiently than prior to the repair. Also removed ice block from freezer evaporator. Advised customer of 24-48 cool down period. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/16/2021
Last techfound restriction in SS and accidentally punctured the Evap. Replaced Evap and installed dye dryer to resolve the issues. Vacuumed unit to remove restriction. Held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48hr cooling period. No further issues at this point.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Victoria, TX 77904
Michael
Job Details: 08/16/2021
Installed light lens., Lens is secure, light is working normal
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ00
Near Victoria, TX 77901
Michael
Job Details: 08/16/2021
The ice is not filling the ice bin, melting the ice in the back. Turned the appliance off and restarted to allow it to go through the cycles. The recirculating pump is not shutting off properly and spilling over causing it to melt the ice in the back before it starts to recirculate, bad sensor, ordered the recirculating pump, no ETA, please reschedule when the part comes in; ordrng 1 W11542867 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Port Lavaca, TX 77979
Michael
Job Details: 08/16/2021
There was no helper ticket for this job, spoke with Nick, said to reschedule for Friday. Advised the customer ; schdld next appmnt for 8/20 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Aransas Pass, TX 78336
Adam
Job Details: 08/16/2021
After speaking with customer indeterminate and the issue with the unit it is in fact a harness wire that was minted I never meant as a permanent fix. This will be the third case where a technician has come out where are the customer one of the wires spliced/Minden I did speak with my manager before arriving at customers location to get the authorization of what I canning cannot do for this unit. I did inform customer however that I would not be soldering/splicing harness wires for him I miss visit. Customer is visibly upset and will be calling the office to have a discussion. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78416
Adam
Job Details: 08/16/2021
Customer complaint of some kind of tapping or banging during operation. Inspection of unit shows no error codes. Manually testing unit shows all functions work as designed with no issue. During prolonged spin you can hear an audible tapping but that turns out to be supply lines to the unit tapping against back panel once lines were moved and adjusted to not make contact with the unit issue was resolved.
We serviced a
KITCHEN AID WASHER
Model KAWS750LQ2
Near Corpus Christi, TX 78414
Adam
Job Details: 08/16/2021
After discussing price points with customer she has declined service to the unit. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 08/16/2021
Customer complaint of unit leaving clothes partially wet after cycle. Inspection of unit shows error code for in the water temperature failure. Customer states they do not have hot water going to unit but cold water supply to both hot and cold valve. I did explain to customer that this can cause a problem if you were trying to run a warm or hot water cycle advise customer to keep washing machine on cold tap always. Further investigation shows putting unit into spin cycle results and low RPM. Inspecting underside of unit shows gear case has leaked Oil and has saturated all major components including motor drive. Will need to replace gear case motor drive actuator capacitor cam assembly and belt to resolve issue.
We serviced a
JENN-AIR OVEN
Model JJW3430WP02
Near Goliad, TX 77963
Michael
Job Details: 08/16/2021
Not heating per customer. No error codes, I was able to activate the elements manually but not getting hot, tried to preheat the oven, not heating, the relays are not activating. Tested the heating elements and high limit thermostat, all good. Ordered the control
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Refugio, TX 78377
Jim
Job Details: 08/16/2021
Install new water valve, and test on automatic mode. Worked ok. Place washer in regular light mode. Took 25 minutes to change to rinse. Call TechLine, spoke to Kathy. Said cut back on soap, check capacitor (noticed washer is agitating one way), and check well pressure (SR7730981144). Check capacitor, cap is bad. Order capacitor(W11428524), please advise customer when parts arrive.; rqstng P&A on 1 W11428524 (Capacitor)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS
Near Kenedy, TX 78119
Jim
Job Details: 08/16/2021
Remove and install UI first. Check operation with just UI replaced. Dishwasher running as designed. No faults found.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/14/2021
The unit was not installed correctly. I installed the unit by connecting water lines and the drain hose. Into the machine. I did not change anything on the stand pipe just using the existing drain hose. I removed the old console and replaced with a new one. I went through the boot up procedures by powering up 5 times. Ran DLMS calibration, checked for fault codes, checked system information to ensure correct model number in system. I ran quick service and che key for leaks in the process. All loads functioned as designed and no leaks. This u it is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/14/2021
I replaced the bad dual water valve with a new one. The unit now dispenses water. The refrigerator is fully functional now.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/14/2021
I replaced the actuator and the capacitor. I ran calibration and it was a little week. I ran automatic test mode and the agitate was still week. The capacitor will need to build up a charge. I instructed our customer to leave it plugged in and to leave the lid open. This will drain the water in 10 minutes. I asked him to give it 3 hours to build up charge, then run a test load. I explained t him to give us a call if it does not work because we will not know if we are fully repaired for testing until the capacitor is charged. I have ordered a control board as a contingency and therefore have not closed out the job yet. ; ordrng 1 W11417466 (Control)
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS04
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/14/2021
I checked every single component and they all are working as designed. This u it heated well and consistently before I replaced the controls to address the light issue. We must have bad electronics again. Whirlpool Tech Line is not available on Saturday. Im ordering all the electronics again and a main wiring harness as a contingency. Im rescheduling the parts we do have on hand in case anything goes bad between now and our next visit. I tested both the ovens after reassembling and reinstalling and both ovens were reaching temperature. Perhaps it reset when I unplugged it and or disconnected all components for testing. ; ordrng 1 W11179310 (Control) and 1 W10801665 (Control) and 1 W11086141 (Console) and 1 W11136133 (Main harness)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/14/2021
On test 17 I found that the ice maker trey thermistor is open. When conducting test 97 for ice maker valve general test it tried to fill but did not and showed F. Under service test 120 door ice maker it did not move. I replaced the ice maker and tested. Ice maker is now working. However the dual water valve is not and will need to be replaced. Part ordered. I replaced the right door gasket (pictures included). I heat treated the gasket and asked our customer to try and keep it closed for at least 5 hours to cure. ; ordrng 1 W11535162 (Dual water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/13/2021
I found the unit with water and loathes in it. The screen is displaying error code F8E6 Water Hazard and says close lid while soaking. Model Number: WTW7120HW0 Serial Number: CX2600329. When I try to enter diagnostics it would go white screen. Eventually I got in and received error code F9E1 Long Drain. I went into component activation and tried to drain the unit. Eventually the buzzing stopped but the drain pump did not initiate. I tried to run service cycle but it would not go. This unit will need a new control and lid latch. Parts ordered. Rescheduling parts in hand as contingency. There was evidence of some kind of leak on the leak detector paper. Picture included.; ordrng 1 W11419051 (Control) and 1 W11559688 (Bezel) and 1 W11394572 (Latch)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near San Antonio, TX 78257
Colton B.
Job Details: 08/13/2021
Issue is no ice production. Found a very uneven frost pattern on evaporator coils. Unit was pulling 3.4 amps while compressor running. Finding issue to be a restriction in the sealed system. Ordering new compressor just in case the SS tech needs it. Unit is still under 3 year warranty per previous techs conversion with CXC. Will call customer when it gets in. ; ordrng 1 WPW10605286 (Compressor)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS04
Near San Antonio, TX 78256
Colton B.
Job Details: 08/13/2021
Issue was no power on unit. Replaced fuse, unit tested good. No error codes, unit working as intended.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/13/2021
Our customer has been experiencing an increase metal on metal noise. I was able to replicate the sound and they informed me that it gets louder at times. I disassembled the unit and could not find anything definitive. I did find some plastic piece in the blower wheel housing. I removed it. I opened up all the baffles and checked for objects. I replaced the belt, rollers and pulley wheel. I reassembled the unit and it now quiet again. Our customer said yes to our survey.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78249
Colton B.
Job Details: 08/13/2021
Issue was no heat and timer not spinning. Finding that the plug is not sitting tightly in the wall. Goes from 243v to nothing if wiggled. Pulled dryer out and ran it while using multimeter to verify correct voltage, unit ran well as long as it was getting the required voltage. Heated and times spun. Unit testing good, customer will have electrician out to look at socket.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78223
Chris S.
Job Details: 08/13/2021
Replaced suspension. Tested unit everything working properly and also balanced legs as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78240
Jim G.
Job Details: 08/13/2021
Replaced all parts. Issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78229
Jim G.
Job Details: 08/13/2021
Replaced faulty motor assembly. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near San Antonio, TX 78229
Jim G.
Job Details: 08/13/2021
Ustimer requested reschedule ; O-emld tckt
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIC18NNTS0
Near San Antonio, TX 78209
Jim G.
Job Details: 08/13/2021
Customer attempted to reschedule. Customer cancell3d appt.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/13/2021
Tested unit. Not drying. Good heater. Will need to replace dispenser. ; ordrng 1 W10620296 (Dispenser)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78228
Jesus C.
Job Details: 08/13/2021
Installed new control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC3
Near San Antonio, TX 78238
Sebastian
Job Details: 08/13/2021
W10915701 rotor 87.86, W10915700 stator covered Customer was not home on arrival waited about 20 minutes or so for them to arrive they told me that they would arrive no one showed up looked up parts and gave customer someone of an estimate over the phone explaining him to take and call the unit back in we must order the two parts above the only thing that would be covered or the parts as the motor is the only thing covered on this unit not sure if rotor is considered part of the motor
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 08/13/2021
Found that unit had an overload error code tested all functions didnt find anything acting abnormal were making normal sounds gave customer instructions on how to load unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/13/2021
#4202. First stop sign gated code. The temperature in the fresh food section is 50 F in RC and -6 in the FC. On test 3 in service diagnostics the evaporator thermistor was reading -5 degrees F and it was not frozen up. This will need to be replaced. This unit will need a new control as well as a new evaporator thermistor. Part ordered. Scratches on booth doors, cabinet floor and broken shelf. I spoke with NR. I called our customer to refer him to our office or AIG.; ordrng 1 W11395558 (Service Kit evaporator) and 1 W11450890 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/13/2021
Our customer is experiencing some frost build up on the top shelving of the freezer drawers. The temperatures in both sections are acceptable. I found that the temperature in the freezer is set above manufacturer recommended level. I set to 0 degrees F. Our customer was instructed by Whirlpool customer service to try changing it to 1 degrees F. I ran through the procedures for Technical Service Pointer #: W10842568 Action Required: Informational/Mandatory Release Date: May, 2016 IKEA, Jenn-Air, KitchenAid, Maytag, & Whirlpool French Door, Dual Evaporator Refrigerators Frost in Freeze. I leveled the unit but other then that everything looks fine with the seal, basket and in diagnostics. I have ordered the adapter kit.; ordrng 1 W10864519 (Adapter)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78209
Jim G.
Job Details: 08/13/2021
Replaced faulty lid lock. Unit tested properly thereafter. Issue resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH53521HZ4
Near San Antonio, TX 78254
Colton B.
Job Details: 08/13/2021
Issue was no power microwave. Replaced cavity thermistor per previous tech, unit still did not work. Called techline and diagnosed a bad wire harness. Ordering new wire harness to resolve issue. Will call customer when it gets in. ; ordrng 1 W11469462 (Main wire harness) and 1 WPW10531156 (Filter baord)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS03
Near Helotes, TX 78023
Colton B.
Job Details: 08/13/2021
Issue was a faulty user interface. Replaced UI, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Schertz, TX 78154
Zachary
Job Details: 08/13/2021
Replaced side panel and we inspected unit. New side panel is flush and looking as designed. Checked for error codes and none found, dryer is also working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Zachary
Job Details: 08/13/2021
Called customer ahead of time. She said it would be about 20 minutes until she was home at 11:52AM waited until 12:40PM called customer and could hear she was getting tested for COVID. Told her we would have to get rescheduled when she was negative. Customer gave me description of what is wrong with unit and sounds like control board went out. Did not have mod#&ser# customer is texting me a picture and I am ordering control board to hopefully help take care of them faster this way. Took picture with house and magnet left for customer if needed. Control board is OOS will need to be scheduled when available.; ordrng 1 W11528352 (Control board)
We serviced a
UNKNOWN RANGE
Model WFE540H0ES0
Near Converse, TX 78109
Zachary
Job Details: 08/13/2021
Replaced bake element and upon pulling off terminal block cover. Discovered wire harness had been exposed. Let customer know this was an additional fire hazard but that part is separate from the unit. Relayed pertinent information of replacement for renters father in law to replace harness properly. As far as the range itself. It is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78209
Zachary
Job Details: 08/13/2021
There were issues with in warranty or OOW so I called partner team and spoke with Sabra Authorization# KYC00YBAPL1. She granted the PL1. Ordering seal because it has been worn a bit. Ordering new adjust assembly that fixes this issue. Was not aware of service pointer the prior visit. Ordering rails per service pointer.; ordrng 1 W10864081 (Seal) and 1 W11259785 (Left rail) and 1 W11259786 (Right rail)
We serviced a
JENNAIR RANGE
Model SVD48600P
Near Alamo Heights, TX 78209
Zachary
Job Details: 08/13/2021
Checked range, issue was that control panel had no activity and then started beeping. Landlords handyman came and turned breaker off to stop noise. I arrived and flipped breaker back on. Unit was working properly. Their is a separate issue that the door wont close all the way on the oven. Customer will have handyman look further in to that issue, but will call within 90 day SC warranty if she would like us to fix it. Checked control panel and it is discontinued. If that goes out, unable to fix range. More than likely 240v breaker was half tripped only supplying 120v causing our issue today. I recommended circulating power if issue rises again.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78209
Zachary
Job Details: 08/13/2021
Checked washer, issue is noise going into spin. Performed automatic diagnostic cycle to try and replicate. Long screech coming from control going into spin. Confirmed per service pointer. Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory. Put unit in manual test and no noise going into spin. Ordering control board to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11498797 (Control board)
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Rockport, TX 78382
John L.
Job Details: 08/13/2021
Inspected unit, found issue with socket. Replaced socket and bulb, tested after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Victoria, TX 77901
Jim
Job Details: 08/13/2021
Customer states that range is not working properly, burners do not work and oven gets no hotter than 225 degrees. Check power at plug, only getting 115v. Check outside breakers, but they are not marked. All are on, none look tripped. Recheck power at plug, only 115v. Advise customer that her plug may be bad, because she doesnt have 220v to run range. Acts like power has lost a leg. No parts needed. Advised customer once power has been fixed, range should run just fine, and if not, contact us for service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 08/13/2021
Installed new slider, calibrated and performed a diagnostics test, completed with no issues or error codes. The clutch is engaging and the appliance is working normal normal.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Rockport, TX 78382
John L.
Job Details: 08/13/2021
Inspected unit, light on unit will not shut off. Like this shit off removing light and socket. Replace light in socket, No light remains on even when moving lighting socket around. Issue most likely with relay on control board, replace to resolve this issue.; ordrng 1 W11044727 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
John L.
Job Details: 08/13/2021
Installed actuator, recalibrated unit. Ran test cycle to confirm repair. F7E1 basket speed fault, ran test on tachometer. Tachometer not functioning, faulty actuator. Will order again and replace to resolve this issue. Expedite if possible; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ0
Near Portland, TX 78374
John L.
Job Details: 08/13/2021
Installed new door, issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Victoria, TX 77901
Michael
Job Details: 08/13/2021
Wont drain and leaking oil per customer. F0E5 off balance load, F2E1 stuck key error codes, cleared error codes and tested the drain pump manually, it drained the water left in the tub and working normal. Calibrated and performed a diagnostics test, on the spin cycle it spun freely, hub is stripped. Looked underneath and found it is leaking oil. Ordered parts and rescheduled customer ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10528947 (Hub) and 1 W10752283 (Wash plate)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Victoria, TX 77905
Jim
Job Details: 08/13/2021
Customer states that dryer is not working at all. Check power, notice that 220v was not showing up at plug. Check breaker, breaker tripped. Reset, and test. Dryer working as designed. No parts needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Victoria, TX 77905
Jim
Job Details: 08/13/2021
Customer states that refrigerator is icing up enough to keep drawer from closing properly. Empty and remove racks and back plate. Steam out evap coils and drain. Evap fan is running, no need to change. While reinstalling thermistor cover
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW04
Near Corpus Christi, TX 78404
Adam
Job Details: 08/13/2021
Customer was originally under the impression that we would install water line for his home to run the unit. I did inform customer however that we do not do installs but I did go ahead and take a look at the icemaker. Funnel Im bag of ice maker that partially holds Baylor arm is broken off and theres nowhere to be seen also ice bin is cracked and auger arm is bent. Will need to replace both icemaker and ice bin to resolve the issue; ordrng 1 W10300022 (icemaker) and 1 W10558424 (ice container,comp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Corpus Christi, TX 78415
Adam
Job Details: 08/13/2021
Customer concern of door seal coming loose. Inspection of unit shows simple press in door seal no rips or tears issue resolved
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Corpus Christi, TX 78414
Adam
Job Details: 08/13/2021
Installed evaporator fan tested unit issue resolved. I did advise customer of a wait. For unit to come back to temperature.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 08/13/2021
Customer concerned about refrigerator temps and hard to open freezer. Called techline and spoke to Anthony (SR: 7731499408) who stated that the temperature reading i was getting in the refrigerator section line up with the settings and that hey looked good. Anthony also recommended using food safe grease to lubricate rails to keep them from frosting up. Will find food grade grease, rescheduling for the 24th. ; schdld next appmnt for 8/24 TUE !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78201
Sebastian
Job Details: 08/13/2021
Found that control was the only part malfunctioning tested and calibrated unit. Unit is on a wooden floor lowered unit P all the way down to minimalize shaking explain to customer that the pier and beam flooring and its age might always be an issue on the unit the best thing we can do is drop it all the way to the floor and loaded correctly
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Converse, TX 78109
Chris S.
Job Details: 08/13/2021
Found hole in motor sump hose and gasket came off and couldnt get it back on. Reordering motor sump called customer to let them know.; ordrng 1 W11416363 (Motor sump)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Converse, TX 78109
Chris S.
Job Details: 08/13/2021
Customer said oven wasnt going to temperature. Recalibrated oven and changed out temperature sensor tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Converse, TX 78109
Chris S.
Job Details: 08/13/2021
Replaced motor capacitor and shifter. Tested unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFCS22EVMS4
Near Boerne, TX 78006
Colton B.
Job Details: 08/13/2021
Informed by customer that refrigerator has been fixed, this call was concerning the dents. Read notes to customer, customer will call office for that issue. Asked about cooling issue again, customer confirmed that the refrigerator was good to go. Not going out for dents as customer would like to speak to AE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/13/2021
Our customer was having problems with the ice maker making ice and the light not working. I found that the freezer as well as the ice maker were frosted up from an air gap. I defrosted the freezer frost. This closed the circuit on the door switch producing light. I called Bruce from Whirlpool Tech Line to learn how to test this ice maker since it is not covered in current Service Manuals. I tested the ice maker and it filled and harvested. Our customer was also having a. Licking sound. I found that it was the tape and safety sticker on the power cord tapping against the wall when the condenser fan was running. I taped this down and removed the shipping tape. This unit is fully operational now. Customer install and instruct.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS00
Near Helotes, TX 78023
Sebastian
Job Details: 08/13/2021
Customer was supposed to have a sealed system tech dispatched on this I am unable to install the compressor office to schedule; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78252
Jim G.
Job Details: 08/13/2021
Box with part was actually a delivery of multiple parts not related to this repair. Rescheduling appointment and reordering part. Please reschedule ASAP. ; ordrng 1 W11085683 (Motor Sump Assembly)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78261
Jim G.
Job Details: 08/13/2021
Replaced fan assembly and cleared frost. Issue resolved.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Jim G.
Job Details: 08/13/2021
Ive reset at the breaker and the unit performed properly.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near San Antonio, TX 78230
Jim G.
Job Details: 08/13/2021
Ive determined the console is at fault. Given consumer complaints it appears to be an intermittent issue. ; schdld next appmnt for 8/26 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near San Antonio, TX 78264
Jesus C.
Job Details: 08/13/2021
Ice maker double filling. Will need to replace UI and ice maker. ; ordrng 1 W10864261 (Ui)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/13/2021
Unit is having intermittent issues filling during start of cycles and overfilling during rinse cycles. Called tech line. Suggest replacing main control. Customer will contact if they wish to continue further. Sr 7731496783; ordrng 1 W11419171
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78213
Jesus C.
Job Details: 08/13/2021
Tested unit. Good drain. Good heat. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78254
Sebastian
Job Details: 08/13/2021
Tori unit apart piece by piece trying to hunt down what is making the noise even with the ducting off unit appears to be making noise only when the motor is initiated in spinning at full speed in my hearing noises ordering the pins that the wheels go on tinder back wall as it was rattling when running the motor in the fan by itself with no drama and no ducting sounds fine for the most part until a little while you start hearing a little bit of a grinding noise; ordrng 1 3399507 (Shaft right) and 1 WPW10359270 (Shaft left) and 1 W10828905 (Bulkhead)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78250
Sebastian
Job Details: 08/13/2021
Sounds good temperatures in a unit and unit was making ice replaced a diffuser as a contingency explain to customer if they lose their ice again give us a call back
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 08/13/2021
Replaced base and tested unit customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/13/2021
This unit is not showing up in entitlements even if the engineering number is backed off. Our customer was having a problem with the unit freezing things on the top shelf and being to warm on the bottom. Our customer was also concerned about the water not always being cold from dispense. I explained how the unit works as a single evaporator system with the damper and air flow. Our customer had tall items blocking the air flow. I showed her the sticker that warns against this on the back cabinet wall. I also explained that the water if used a lot will not always be cold because it is coming from the homes water source. We went over how 1 gallon milk cartons can be placed in the door shelves and how eggs should not go near the top of the unit. This unit is fully functional. Use a zip tie WPW10339879 to secure water line from flapping in the back.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/13/2021
Our customers right refrigerator door switch became broken. I replaced it with a new one. Unit is now fully operational.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIS18PNZB01
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 08/13/2021
Went to replace part and its the wrong pump for that model. Reordering right part.; ordrng 1 WPW10489122 (pump) and 1 WPW10485962 (sensor)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Adkins, TX 78101
Chris S.
Job Details: 08/13/2021
Replaced cutoff fuses tested unit everything working properly yes to survey.
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWS3
Near Adkins, TX 78101
Chris S.
Job Details: 08/13/2021
Went to replace draining pump and found issue to be that drain pump fan was broken. Also didnt have any power to house. Couldnt run proper test .
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ0
Near San Antonio, TX 78222
Chris S.
Job Details: 08/13/2021
Went to replace control board and noticed a new control board was defective and didnt have all the outlets to plug in the wires to need a re-order a control board to fix problem replace socket and bulb but couldnt properly tested without changing the control board. Control board is out of stock right now; ordrng 1 W11391714 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78230
Jim G.
Job Details: 08/12/2021
Ive replaced the heater. Issue resolved.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WS01
Near Kerrville, TX 78028
Colton B.
Job Details: 08/12/2021
Customer does not want us to come out without the appliance manager, will call customer when it gets in. ; ordrng 1 WPW10626304 (Appliance manager)
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 08/12/2021
Replaced the belt on the dryer tested unit good to go
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near San Antonio, TX 78250
Sebastian
Job Details: 08/12/2021
Found that when plugged in unit is flashing all the lights on does not let you adjust the settings through the knob you can only adjust the settings from the front on the buttons does not let you start a load and cannot get in the diagnostics ordering control to resolve issue order a fascia just in case. Check board found no obvious damage to the control board. Parts on back order; ordrng 1 W11481108 (Control) and 1 W11406492 (Facia)
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Kerrville, TX 78028
Colton B.
Job Details: 08/12/2021
Customer complaint was a rattling noise in dryer. Found issue to be coins at the bottom that became dislodged whil moving it last visit. There should be a prior 90 on the service call for his unit. Unit now running quietly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78234
Sebastian
Job Details: 08/12/2021
Customer explained to me over the phone that they are not home and at their roommate might be there around 5:30 or so finishing last call Call around 4 oclock cannot wait Over an hour. Ordering wash plate explain to customer that the only thing that can be leaking is the drain tube they must make sure its secure; ordrng 1 W10752283 (Washplate)