Near San Antonio, TX 78218
Steven G.
Job Details: 11/18/2019
COOKTOP ELECTRIC JENN-AIR JID4436ES00 "Checked cooktop added magnet over tech line still not working, called tech line and talked to Cathy she took notes and sent notes to engineer to see what is next step in fixing problem, will let Amanda know when I get Email ; saved tckt"
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/18/2019
WASHER MAYTAG MVWC415EW1 Checked washer found bad gear case . Cam nut was stripped. Broken shield. Replaced all components. Washer operating as designed. No error codes. Job complete; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78216
Devon F.
Job Details: 11/18/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer complaint was unit icemaker did not make ice replace icemaker unit is operating as designed
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/18/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last trip found faulty motor. Replaced motor to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Selma, TX 78154
Devon F.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer complaint was unit was freezing in freezer compartment upon arrival tech noticed the freezer door seal was not sealing properly ordering new freezer gasket to resolve issue; ordrng 1 W10443316 (gasket-fip)
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 11/18/2019
WASHER MAYTAG MVWB765FC3 Checked washer replaced agitator per SL ran cycle unit checks out ok at this time
Near San Antonio, TX 78258
L
Job Details: 11/18/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Gate code 1003. Issue is unit not dispensing water. Found bad water valve. Ordering new parts ; ordrng 1 W10341320 (inlet valve)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/18/2019
DRYER WHIRLPOOL WED8900BC0 Checked dryer found vent to wall crushed. Moved unit forward. Ran diagnostics dryer checks good. Good heat to dryer. Job complete.
Near San Antonio, TX 78217
Devon F.
Job Details: 11/18/2019
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would not advance through cycle upon arrival tech open part box and noticed that it was the wrong part rescheduling with customer for Friday with the right part; ordrng 1 W11116592 (cntrl-elec)
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced freezer door. No further issues at this point.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/18/2019
DRYER WHIRLPOOL WED49STBW1 "Customer complaint is that the metal cover for the control in the back of the dryer was outside of the white plastic of the console. Placed metal cover on the inside of the console. Customer also complained that the top of the dryer does not cover the sharp edges of the sides in the back. Informed customer that we cannot adjust the top of the dryer, as it would cause the top not be flush with the front of the dryer. Unit is good to go."
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/18/2019
WASHER WHIRLPOOL WTW4816FW1 Checked washer there was good hot water coming through valve. Good pressure. No error codes. Ran diagnostics multiple times no issues. Job complete. Verified with customer there is hot water in washer.
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 11/18/2019
DRYER WHIRLPOOL WED6620HC0 Checked dryer found bad control and ACU replaced both. Ran dryer checks good. No error codes or further issues at this point. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Issue stated by customers ice maker making ice but not dispensing. Found frost under and around ice peaked bin due to air leaking in. Ordering bracket gasket and ice door.; ordrng 1 W10765378 (bracket) and 1 W10781994 (door-ice)
Near San Antonio, TX 78253
Richard G.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Changed out door and icemaker. Tested to complete. Unit went through harvest cycle and called for water. Collected labor. Unit is good to go.
Near Adkins, TX 78101
Steven G.
Job Details: 11/18/2019
REFRIGERATOR KITCHEN AID KFIS29BBMS00 Checked refrigerator found freon leak in refrigerator evaporator went to replace parts box had evaporator housing but no evaporator reordered please check next part to make sure it’s all good ; ordrng 1 W10917531 (EVAPORATOR )
Near San Antonio, TX 78232
Jim G.
Job Details: 11/18/2019
MICROWAVE OVEN JENN-AIR JMW2427DS01 The wrong model number was programmed into the oven. Reprogrammed to proper model number. Issue resolved.
Near San Antonio, TX 78204
Jesus C.
Job Details: 11/18/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 Installed new door. All functions are working. No issues during testing. Tested to complete.
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/18/2019
RANGE MAYTAG MER8600DE0 Installed new bake and broil element. Tested range. Both elements are working properly. No further issues during testing. Tested to complete.
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 11/18/2019
WASHER MAYTAG MVWB765FC3 Checked washer replaced agitator per SL ran cycle unit checks out ok at this time
Near San Antonio, TX 78260
L
Job Details: 11/18/2019
DRYER AMANA NED4655EW1 Unit not turning on. Found motor is not responding. ; ordrng 1 W10396029 (asm mtr)
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/18/2019
DRYER ROPER RED4516FW0 Gave cord to customer. Collected payment for part. Job complete.
Near San Antonio, TX 78260
L
Job Details: 11/18/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Check heater element again it had contuniaty to it. Control board not checking 120 to element. Ordering control board. ; ordrng 1 3371618 (sub 661566) and 1 W10913611 (cntrl-elec)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Replaced both door gaskets. Issue resolved.
Near San Antonio, TX 78218
Jim G.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Replaced harness. Control was not correct size but it appears the issue is resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Replaced housing which include water filter line heater assembly which I believe was the core of the issue. Also used sealant to close gaps in near the joints where the filler housing case meets the cabinet. Issue resolved.
Near San Antonio, TX 78260
L
Job Details: 11/18/2019
WASHER WHIRLPOOL WFW8400TW03 "Issue unit making noise when spinning. Found unit need new pulley and belt Ordering parts; ordrng 1 8533999 (nut) and 1 8540088C (pulley) and 1 8540101 (belt,drive)"
Near Ingleside, TX 78362
John L.
Job Details: 11/18/2019
DRYER ROPER RED4516FW "Installed components to dryer, tested after install. No more noise. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 11/18/2019
RANGE WHIRLPOOL WFE320M0ES1 "Installed element, issue resolved."
Near Sinton, TX 78387
John L.
Job Details: 11/18/2019
RANGE WHIRLPOOL WFE505W0HB0 "Installed control and sensor. Set up unit, ran test for heat. Unit is heating, issue resolved."
Near San Antonio, TX 78232
Devon F.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Customer complaint was unit dispensing water very slowly customer stated That before the inlet valve was installed by last tech water flow fine Ordering new inlet valve to resolve issue; ordrng 1 W10498992 (valve,inlet)"
Near Victoria, TX 77904
Michael
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed part ordered, the fan is no making the noise, appliance is working normal, no further issues"
Near Portland, TX 78374
Adam
Job Details: 11/18/2019
RANGE WHIRLPOOL WFE525S0HS1 Repositioned display/control board issue resolved
Near Sinton, TX 78387
John L.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed components, issue resolved"
Near Schertz, TX 78154
Jim G.
Job Details: 11/18/2019
MW-HOOD COMBO WHIRLPOOL WMH76719CS1 Found the issue was only intermittent. Service pointer w11245251 interlock assembly is required. Collected SF. ; ordrng 1 W11244490 (interlock)
Near Victoria, TX 77904
Michael
Job Details: 11/18/2019
WASHER MAYTAG MVWB765FW3 "The appliance isn’t in the warehouse, Confirmed with RTM, the job is complete and no longer here"
Near San Antonio, TX 78213
Ivan B.
Job Details: 11/18/2019
WASHER AMANA NTW4605EW0 Washer grinding and screeching on spin cycle. Gearcase bad. Ordered replacement and replacement belts also. Rescheduled 11/18 Customer would like appt between 11-1; rqstng P&A on 1 W10006384 (BELT) and 1 W11255272 (GEARCASE )
Near Portland, TX 78374
Adam
Job Details: 11/18/2019
MICROWAVE WHIRLPOOL WMH31017FS0 After speaking with customer informing her only travel and diagnostic was covered customer has declined any repairs to the units.
Near Blacksburg, VA 24060
Chris S.
Job Details: 11/18/2019
KITCHEN KITCHENAID KDPE334GPS0 "Installed the control,console,sensor,latch,wire harness and pump & motor. I did a diagnostic cycle. All operations check ok"
Near Corpus Christi, TX 78416
Adam
Job Details: 11/18/2019
WASHER MAYTAG MVWB765FC3 Inspection of unit shows error codes for over suds and unbalanced load. Advise customer on proper amount of soap to be used per cycle and instructions on loading techniques for machine. Advise customer to run a couple normal cycles to flush out extra soap. Calibrated unit ran verification cycle no abnormal noise is found. Unit runs as designed
Near Victoria, TX 77904
Michael
Job Details: 11/18/2019
WASHER ROPER RTW4516FW "Manually drained the water with no issues, no error codes, calibrated and performed a diagnostics test, the appliance is working normal"
Near Corpus Christi, TX 78413
Adam
Job Details: 11/18/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Sr# 7726398328 Ed. It is my believe that water that customer says she sees dripping now is from water that was not cleaned up from previous visit. Customer states when fridge was moved by husband she heard a splash and open the doors and a ton of water came out of the unit. On my first visit there was a layer of ice at bottom of fridge compartment that was not cleaned up when unit was set to defrost. I still called tech line to troubleshoot possible issues of water in fridge compartment. Tech line suggests checking water assembly in the roof of fridge compartment for possible leaks or damaged hose. Also to run water down drain stem to see that The drain pipe was indeed free and clear and doing it’s job. Or to check for deformity’s in bottom of fridge compartment that would cause water to not drain as designed. All three options check out no damage toes or leaks in water assembly running water down drain pipe results in good free flowing water and n
Near Bulverde, TX 78163
L
Job Details: 11/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Costumers electricity was out. Couldn’t test unit. But ordering a ice maker since costumer said unit is working properly except for the ice maker. ; ordrng 1 W11232541 (icemaker)
Near La Vernia, TX 78121
Steven G.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Checked refrigerator found items in refrigerator freezing found damper not closing properly ordered; ordrng 1 W10196393 (damper control assy)
Near Salem, VA 24153
Uriah B.
Job Details: 11/18/2019
WASHER WHIRLPOOL NTW4516FW3 "F8E1Found water supply lines reversed. Corrected supplies. Found hot line off. Turned water back on. Ran diagnostic, ran auto test, all checks ok."
Near Roanoke, VA 24012
Uriah B.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced filter housing and broken line.
Near Roanoke, VA 24018
Chris S.
Job Details: 11/18/2019
M/W OTR KITCHENAID KMHS120ESS5 Installed the magnatron and checked operation. All operations check ok.
Near San Antonio, TX 78213
Ivan B.
Job Details: 11/18/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC7HB01 Unit stuck on demo mode. Won’t reset. Control won’t allow to enter diagnostics. Ordered replacement part. Rescheduled 11/19; ordrng 1 W11105006 (CONTROL PANEL)
Near Troutville, VA 24175
Uriah B.
Job Details: 11/18/2019
RANGE WHIRLPOOL WFE320M0ES2 Found that the terminal lines were loose. Tightened and tested. Checked wiring for any grounded lines and found none. Breaker trips if all burners are on or if two burners and oven is on for a little while. Suspect breaker is bad. Cx to have electrician come out and replace breaker.
Near Roanoke, VA 24017
Uriah B.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Could not even open freezer door because food was frozen together. Told cx to thaw out completely and clean out food. Would return later.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/18/2019
DRYER WHIRLPOOL WED4815EW1 Replaced thermal fuse and corrected wiring. All checks ok. Unit is stuffed into a small closet with minimal breathing room for it.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/18/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HB01 "Part received had the right part number on the parts department label, but the actual part (including the Whirlpool label) were different. Marked as defective because when we opened the box, found that the glass cooktop was chipped in the corner. Need the appropriate part. Rescheduled.; ordrng 1 W11110281 (glass-door)"
Near Salem, VA 24153
Uriah B.
Job Details: 11/18/2019
FREEZER WHIRLPOOL MFX2571XEM0 Found ice on bottom of freezer and drain plugged up. Per SPW10632338E. Replaced duckbill with trap drain. S38253 requesting parts coverage. ; used 1 W10619951 (PTRAP KIT) from stock
Near Blue Ridge, VA 24064
Chris S.
Job Details: 11/18/2019
WASHER MAYTAG MVWC465HW2 Installed gearcase and checked operation. All operations check ok. Customer will observe. I recalibrated unit as well.
Near Salem, VA 24153
Chris S.
Job Details: 11/18/2019
BELLA KITCHENAID KRFC704FBS00 Sr # 7726401405 the unit has leaked down again. I was able to recover .8 oz of refrigerant. I pressurized the system with 130 lb of nitrogen pressure. I spent an hour or more checking for any leaks and was unable to find a leak. Tech tech line is deeming the unit as not repairable. Customer has been advised that they will be contacted in 3 to 5 days.
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 11/18/2019
RANGE KITCHEN AID KFGD500ESS04 Igniter came in damaged. Ordering new igniter. Ordering extra as precaution. ; rqstng P&A on 2 7432P143-60 (igniter- b)s
Near San Antonio, TX 78245
Richard G.
Job Details: 11/18/2019
WASHER WHIRLPOOL WTW5000DW0 Customer complaint is that the washing machine vibrates excessively. Determined bad suspension. Quoted customer cost of labor and parts. Balance due is estimate only; customer will contact us if she decides to go through with the repair. Collected service call.; ordrng 1 W11130362 (suspension)
Near Palarm Township, AR 72032
Doug M.
Job Details: 11/18/2019
OVEN AMANA AER6303MFB2 "Inspected unit found unit infested with roaches,called landlord to inform him of situation,called partner team to document,partner team said that voids warranty per file #7726369343 bill for service call"
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/18/2019
WASHER WHIRLPOOL WFL98HEBU0 Tested washer. Error codes F8E1. Pressure sensor is good. No blockages in air trap. Slow water from cold valve. Good supply from home. Will need to order new valve. Collected service fee. Will need to collect for part and labor. Quote 100 for labor 95 for parts. ; ordrng 1 WPW10247306 (valve)
Near North Little Rock, AR 72116
Doug M.
Job Details: 11/18/2019
M/W OTR WHIRLPOOL WMH53520CS0 "Inspected unit for open/close door error,found primary door switch shorted,replaced all 3 door switches,tested unit operation checks ok ; used 3 W10727360 (SWITCH) from stock"
Near San Antonio, TX 78231
Jim G.
Job Details: 11/18/2019
WASHER WHIRLPOOL WFW6620HW0 Upon arrival I verified the outer retainer became loose. Realigned bellow is torn (which is on order). Corrected loose retainer. Issue is resolved until bellow arrives. Reordered bellow as a precaution. ; ordrng 1 W11314648 (bellow)
Near North Little Rock, AR 72118
Doug M.
Job Details: 11/18/2019
REFRIGERATOR KITCHENAID WRV986FDEM "Replaced compressor and main control due to high amp draw and compressor not ramping up to high speed not allowing unit to cool properly,tested unit operation checks ok"
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 11/18/2019
RANGE WHIRLPOOL WFE540H0ES1 Checked range found arching at control ordering new board. ; ordrng 1 W10586736 (cntrl-elec)
Near San Antonio, TX 78218
Jim G.
Job Details: 11/18/2019
WASHER MAYTAG MVWX655DW I contacted techline and spoke to Rick SR# 7726401856 who informed me splutch is at fault. Ordering actuator as a precaution and hub. ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 2 WP8533953 (screw)s
Near San Antonio, TX 78259
L
Job Details: 11/18/2019
DISHWASHER KITCHENAID KDTE334GPS0 Unit not turning on. Replace control board. And unit will not turn on. Check for 120 on outlet. Outlet measuring 120v. I found water inside door panel. Control board and UI were wet. Costumer said when unit was deliver it was left outside in the rain while the other dishwasher was been removed that’s why unit was wet. Ordering new UI. Costumer said he might be returning unit to Home Depot. ; ordrng 1 W10905153 (console)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/18/2019
WASHER WHIRLPOOL WTW5000DW2 Spin basket is also needed for repair. ; ordrng 1 W10752719 (basket)
Near Robstown, TX 78380
Adam
Job Details: 11/18/2019
WASHER MAYTAG MVWC565FW1 Inspection of unit shows multiple error codes lid latch failure and long fill no Fill are the two that need to be addressed. Replace latch assembly and water valve to resolve issue; ordrng 1 W10682535 (latch) and 1 W10869800 (valve)
Near Victoria, TX 77904
Michael
Job Details: 11/18/2019
DRYER WHIRLPOOL WED7500GC0 "Installed parts ordered, it didn’t solve the issue. Called tech line SR 7726396841, had me do some checks from the control board, I was not getting voltage to the neutral at the control, had me check the motor at the control, should give 3 ohms, was getting 1.5-2 ohms. Ordered motor per tech line; ordrng 1 279787 (motor)"
Near Odem, TX 78370
John L.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Inspected unit, ran diagnostics. Checked components for any issues, all components passed. Issue with tower or 3-way valve, replace to resolve this.; rqstng P&A on 1 W10248595 (control) and 1 W10286069 (drier-uv) and 1 W10501260 (cover-evap) and 1 W10709318 (solenoid) and 1 W10710090 (invrtr-box) and 1 W10749500 (air-tower) and 1 W10799425 (HARNESS)"
Near Roanoke, VA 24018
Chris S.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Icemaker is getting voltage but isn’t making ice. Will replace icemaker. ; ordrng 1 W10873791 (icemaker)
Near Vinton, VA 24179
Uriah B.
Job Details: 11/18/2019
REFRIGERATOR KITCHENAID KSRA22CNSS01 All indications point to the optics bad again. Will replace under parts warranty. Replaced in March previously. If icemaker needed. WPW10190961. 164.45; ordrng 1 W10757851 (OPTICS)
Near Roanoke, VA 24012
Chris S.
Job Details: 11/18/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Door plastic is sunken in at the switch area causing the switch to not depress all the way. I installed a shim to provide temporary work around. ; ordrng 1 W11307224 (dor-fip)
Near Conway, AR 72034
Doug M.
Job Details: 11/18/2019
WASHER WHIRLPOOL WTW8500DC5 "Inspected unit for not starting,performed service diagnostics found f6e3,f6e2 error codes communication failure between ui and acu,verified 120v to control,performed continuity test on harness checked ok,performed endcoders test not all buttons are functioning on console,diagnosed to need acu and console ; ordrng 1 W11095624 (console) and 1 W11209420 (cntrl-elec)"
Near Conway, AR 72034
Doug M.
Job Details: 11/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer could not appointment today; schdld next appmnt for 11/20 WED !
Near Salem, VA 24153
Uriah B.
Job Details: 11/15/2019
WASHER MAYTAG MVWB765FW3 "F0E3F5E1F0E4Lid lock performed fine in diagnostic. But it did misbehave when trying to put cycle to “rapid wash”. Seems like only in that cycle does it misread the lid lock.SR 7726201792Per techline, have cx try to use the unit on a dedicated circuit. If on dedicated circuit or tested on dedicated circuit and still misbehaving. Will need to go back and do a product report in the home. Per techline, do not order any parts after we’ve already replaced what we have. ; saved tckt"
Near Hollins, VA 24019
Uriah B.
Job Details: 11/15/2019
KITCHEN WHIRLPOOL WDTA50SAHW0 "Damaged in right bottom front. Needs new door, springs and door hinges, tub and frame, electric box, possibly needs drain motor because every5ing was pushed back in toward the pump and motor. Recommend replacement as the amount of parts and labor do not justify repair right out of the box. Door will not open even halfway. Cx to try to get Home Depot to bring new unit since the one in her home has not even been installed yet. Will need all parts emailed to Leslie.; saved tckt"
Near Runge, TX 78151
Michael
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW4855HW1 "Water was leaking from the bottom, found it was leaking from the front left of the tub, ordered tub and rescheduled the customer ; ordrng 1 W10371566 (tub)"
Near Freer, TX 78357
Adam
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Inspection of unit shows compressor not starting. Replaced start device and capacitor but did not resolve issue. Compressor is now running but not cooling the unit. Replaced compressor to resolve issue.; ordrng 1 W10350564 (capacitor) and 1 W10775170 (compressor) and 1 W10798748 (start-dev), used 1 8201786 (START-DEV) from stock"
Near Victoria, TX 77904
Michael
Job Details: 11/15/2019
DRYER WHIRLPOOL WED7500GC0 "Installed the UI and the appliance still wouldn’t start, control was ordered and rescheduled, was not in my bin, had to reschedule the customer. Called and spoke with Nick, he will look into it; O-emld tckt"
Near Corpus Christi, TX 78418
Adam
Job Details: 11/15/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ03 Main harness that was received came in damaged. Pictures in SD-QuickPic. Customer has been waiting over a month for unresolved issues with this unit two different times techline suggestions resulted in unresolved issue. Last time I called tech line they stated to replace wiring harness. Wiring harness appears to be an X part customer waited almost a month for part to be received. Component that was received is in fact damaged. Needless to say customer is very upset. Calling partner team to document issue. Sr# 7726001191. Unsure if customer wishes to continue with repair so have not ordered new wire harness. If customer does wish to continue with repair part number required for repair W11315992 main wire harness. Customer is on the phone with customer service now. Customer will be seeking full refund or exchange of unit. ; saved tckt
Near Victoria, TX 77904
Michael
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "The customer is just not happy with ice bin cover not fitting properly as well as the gasket, there is nothing else I can do , this is a door issue, ordered freezer door; ordrng 1 LW10728959 (dor-fip)"
Near Victoria, TX 77904
Michael
Job Details: 11/15/2019
WASHER MAYTAG MVWB835DW4 "Error code F7E5, the clutch isn’t engaging , I’m getting 120V to the clutch but it’s still not engaging, Ordered part to resolve issue ; ordrng 1 W10905022 (clutch)"
Near Victoria, TX 77904
John L.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Inspected unit, ohm’d out compressor. Found that reading found are not within proper range. Issue found to be compressor, replace to resolve this issue.; rqstng P&A on 1 W10485433 (compressor)"
Near Shawsville, VA 24162
Uriah B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced crisper drawercpver. . All checks ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL DU1055XTVS1 Replaced bimetal. Ran short test cycle. All checks ok.
Near Roanoke, VA 24013
Uriah B.
Job Details: 11/15/2019
LAUNDRY MAYTAG MVWC565FW1 "Complaint that the unit seems to be adding water during the spin cycle. Checked all wire harness connections. Checked operation in diagnostic. If callback, please pre order the control. ; used 1 WP8567668 (TIE) from stock"
Near San Antonio, TX 78256
Colton B.
Job Details: 11/15/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Issue is that the recirculating pump is not sensing the correct water level in the reservoir. Unit needs new recirculating pump. Pump is out of stock PSP item. Since this is a misdiagnosis I’m checking with AE to see if we can cover part for customer. If not, quoting the customer for part on return visit. ; ordrng 1 W10897719 (valve) and 1 W10908287 (pump)"
Near San Diego, TX 78384
Adam
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Inspection of unit shows no error codes. Customer complaint of interface on front of fridge would not respond. Further inspection of unit shows customer had control locked. Unlocked control issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 11/15/2019
DRYER MAYTAG MEDB765FC0 "Installed door and components, tested door after install. Door remains latched, issue resolved."
Near Boerne, TX 78015
Colton B.
Job Details: 11/15/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Issue was an F2E1 error code and a missing sliding arm rivet. Replaced console, that tested good. Need a river gun to replace door rivet. Tracking one down and rescheduling.; ordrng 1 WPW10128850 (arm)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2019
WASHER MAYTAG MVWB765FW3 Unable to remove stripped screw on Rotor/stator underneath washer. Tried screw removal kit in addition to various bits and drivers but the screw was simply too stripped. Need to return with full gearcase assembly.; ordrng 1 W11134159 (gearcase) and 1 W11195971 (stator)
Near La Vernia, TX 78121
Steven G.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 Checked refrigerator found ice cup to ice maker frozen up and causing water to spray on to freezer door and on to floor cleared ice and found cut in rubber inlet and low water pressure ordered hose and housing ; ordrng 1 W10121140 (housing water filter) and 1 W10357286 (tube-inlet)
Near Victoria, TX 77904
Michael
Job Details: 11/15/2019
REFRIGERATOR JENN-AIR JS48SEDUDW12 "Installed components,issue resolved"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/15/2019
WASHER MAYTAG MVWX655DW1 Customer complaint is that the washing machine starts on it’s own. Unit was unplugged when I arrived. Plugged unit in and it immediately entered drain cycle and would not stop. Unable to cancel it or enter diagnostics. Ordering control.; ordrng 1 W11116592 (cntrl-elec)
Near Port Aransas, TX 78373
John L.
Job Details: 11/15/2019
MICROWAVE KITCHEN AID KMHS120ESS "Installed components, issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 11/15/2019
WASHER MAYTAG MVWB835DW3 Inspection of unit gives error code for long drain. Replace drain pump to resolve issue. Had drain pump in truck stock. Calibrated and ran verification cycles issue resolved; used 1 W10727777 (DRAN PUMP) from stock
Near Castroville, TX 78009
Justin
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KSRS25RSMK01 "Replaced ref dispenser lever, and cup fill for ice maker. Found the ice door motor not operating correctly, need to order motor. Quoted 87.77 to change out motor. ; ordrng 1 WPW10184813 (motor)"
Near Victoria, TX 77904
John L.
Job Details: 11/15/2019
REFRIGERATOR JENN-AIR JS48SEDUDW12 "Helped Technician with repairs, issues have been resolved"
Near Rockport, TX 78382
John L.
Job Details: 11/15/2019
RANGE WHIRLPOOL WFG320M0BB2 "Installed valve, tested. Unit now functions, issue resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Install components issue resolved.