Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Unit not cooling. Found leak in SS. Found leak coming from evaporator compartment. Removed back panel to inspect where the leak is coming from evaporator. Ordering evaporator to resolve. Left unit turned off to prevent any further damage. ; ordrng 1 WPW10205102 (evaporator)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue stated by customer: dishwasher not responding to touch controls. Replaced control, UI and console. Unit tests good. Informed customer of survey."
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Complaint is noise coming from unit. Noise coming from ice box fan. Advised customer that unit is out of warranty. I can not diagnose further without charging service fee. Customer wants to contact kitchenaid to try and get unit covered. Will reschedule. Called partner team to document issue. No authorization given for this repair. Sr 7727272663. Customer will be responsible for all cost of repair and service fee.
Near San Antonio, TX 78226
Jesus C.
Job Details: 03/04/2020
WASHER MAYTAG MHW6000XG2 F6E1. F3E1. F5E2. F8E1. Tested washer. Will not pass step 3 in diagnostics. No power to water valves. Harness is good. Will need to replace CCU. Will order MCU as precaution. Collected service fee. Will collect parts and labor on next visit. ; ordrng 1 W10374126 (cntrl-elec) and 1 W10427972 (cntrl-elec)
Near San Antonio, TX 78251
Richard G.
Job Details: 03/04/2020
DRYER AMANA NED4655EW1 Customer complaint is that the drum is not turning. Found belt wrapped around the motor. Replaced belt and pulley. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW0 Issue stated by customer: washer will not power on. Found bad console harness. Power is good to control. Ordering harness. Collected 113.66 s.call via card.; ordrng 1 W10915405 (harns-wire)
Near San Antonio, TX 78250
Justin
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW4855HW1 "Replaced tub to drain pump hose, tested to complete."
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Blower broken out of box. Rescheduling and ordering. ; ordrng 1 W11248652 (blower)
Near San Antonio, TX 78232
Devon F.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL MTB2456GEQ Customer complaint was unit would have water on floor found unit duck bill clogged unclogged unit is operating as designed.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2020
VENTHOODS UNKNOWN UXT4230ADS1 Unit making noise. Found cause to filter/ grease trap bent upward hitting fan blade. Adjusted filter to resolve the issue. Unit functioning properly now. No further issues at this point. Customer declined email.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
RANGE KITCHENAID KFEG500ESS Issue stated: burners not working. Replaced control. Unit good. Noticed damage at L. Side of unit. Ordering side panel.; ordrng 1 WPW10162245 (panel-side)
Near San Antonio, TX 78218
Steven G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDT01 "Checked refrigerator found unit making a noise when refrigerator door is opened, found noise coming from wood floor and wheels on refrigerator, adjusted rollers checked operation unit good now"
Near Comfort, TX 78013
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Last trip found faulty EVAP harness and faulty UI. Replaced both to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW4850HW1 Customer stated that the issue is the unit is not spinning the water out of clothes. Ran diagnostics and there were no error codes. Unit passed automatic test cycle and manual high spin was normal. Leveled out the unit to make sure it is properly balanced and reviewed loading and washing and use and care with customer. Customer to call back if issue persists. No further issues at this time. Yes to survey.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MVWB850YW1 "Unit making loud noise. Finding issue to bearing failing, unit would need outer tub with shaft. Quoted 753.72 for P&L for tub with shaft. Customer didn’t want to proceed with repair due to cost and age of unit. Collected Sc"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: ice not dispensing. Found ice bin installed crooked. Reset bin. Unit tests good.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that there is no power to the washer. Verified power button not functional. Attempted to enter diagnostics, was able to enter diagnostics but then the unit would shut down immediately after entering diagnostics. Ordering acu and console.; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"
Near Universal City, TX 78148
Devon F.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDH2Z01 Customer complaint was unit leaking would not produce ice tested ice maker test failed ordering new ice maker to resolve issue.; ordrng 1 WPW10300022 (icemaker)
Near San Antonio, TX 78215
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MVWX655DW1 Customer refused to have me in her apartment. Stated that the office is going to have to send someone else. Letting NR and AE know of situation. ; schdld next appmnt for 3/6 FRI !
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Checked unit. Used jumper to clear blockage. Issue resolved.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED7800XW0 "Customer stated that the unit is t drying properly. Found issue to be be,d that drives blower fan was off. Put pulley and fan belt back and unit is testing good now with no further issues at this time."
Near Spring Branch, TX 78070
L
Job Details: 03/04/2020
RANGE KITCHENAID KSGG700EBS1 Gate code 7632. Unit is making noise found cooling fan to be faulty ordering new part ; ordrng 1 W10780482 (fan-blwr)
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Not going through harvest. Installed new icemaker. Good harvest cycle. Good water fill. No issues during testing. Tested to complete.
Near Schertz, TX 78108
S. L.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 Dispatch says water left in tub complaint is noise during agitation found gear case knocking loudly and leaking oil needs new gear case found washplate stuck to gearcase ordering both rescheduling Tuesday per customer request.; ordrng 1 W10811956 (GEAR CASE) and 1 W10902814 (washplate)
Near San Antonio, TX 78232
Jim G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Verified a sump leak. Ordering sump assembly. ; ordrng 1 WPW10671941 (pump&motor)
Near Converse, TX 78109
S. L.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED49STBW1 "DOP provided 11/1/2019 Complaint is clothes take long time to dry, found customer has foil vent hose and is crushed. Removed hose checked exhaust temps found cycling on and off at thermostat at correct temps 164 avg cutoff and 122 avg on temperatures. Inspected wall duct found excessive build up of debris advised customer that unit is working as designed amd to get rigid vent hose and have duct cleaned snapped picture of lint pulled out of wall and foil vent hose all operations normal advised of survey and paper."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
RANGE WHIRLPOOL WFE770H0FZ Issue stated: burners not working. Ordered control. Found unit side damaged as well. Please review pics.; ordrng 1 W10872562 (cooktop) and 1 WPW10162245 (panel-side)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not cooling. Found UI not registering thermistors or turning compressor on even in diagnostics testing. Replaced UI, main control, power supply board and pantry UI due to one shorting all the rest. Unit now functioning as designed. No further issues at this point. Customer declined email"
Near San Antonio, TX 78249
Christian G.
Job Details: 03/04/2020
DRYER [UIS # 43696] n/a Issue stated by customer: dryer stops mid cycle as if completed. But still displays time on unit. Found error code F4E2. Ordering parts to resolve issue.; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 W10608814 (electrode) and 1 W10901572 (harns-wire) and 1 W10909685 (fuse-thrml) and 1 W11133021 (cntrl-elec) and 1 W11161899 (wire) and 1 WP3387747 (element)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last visit swapped out evap fan motor and harness. Customer stated that the unit cooled and then got warm again. Swapped out with new evap motor to resolve issue.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS01 Verified oven was not functional. Replaced thermal fuse. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 03/04/2020
WASHER MAYTAG MVWB865GC1 "Customer complaint is fabric dispenser full of water after use and supply hose leaking at valve due to age of supply hoses recommended replacement of hoses, did tighten hoses stopped leaking but hoses are in need of replacement to,prevent further issues. Found excessive residue built up on dispenser removed and tested syphon of dispenser it is working. Installed ran tests of valves and unit is performing as designed. Educated customer on use of unit and cleaning at proper intervals. No email provided."
Near Cibolo, TX 78108
Steven G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked refrigerator found frost pattern on evaporator freezing and then defrosting, compressor not pumping correctly, ordered compressor ; ordrng 1 W10879296 (COMPRESSOR )"
Near Natalia, TX 78059
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Installed gasket and both doors. No issues during testing. Tested to complete.
Near Spring Branch, TX 78070
L
Job Details: 03/04/2020
WASHER WHIRLPOOL MHW8630HC Issue unit is leaking water. As I ran diagnostics saw the water on the floor. Open unit up to see where the leak was coming from. And found tub assembly is crack in the middle not attach all. So water is not retaining and just going straight to the floor from the tub. Costumer is going to talk to the builder about since they want a Brand new washer and don’t the repair. Costumer talk to builder while I was there and said builder will get her a new machine.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 Replaced drain pump and inlet valve. Tested to complete. Unit is operating as designed.
Near San Antonio, TX 78256
Colton B.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was freezing in refrigerator section and no dispenser. Used plastic shim to solve dispenser issue due to a dented door. Customer reported less and more localized freezing in refrigerator. Found damage on ice bin gasket, replaced ice bin as well. Unit is testing good. Told customer that if issues persisted I’d come out on a Saturday to look at them."
Near Selma, TX 78154
S. L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed warped door installed new hinges and closers installed new door and badge tested all operations normal advised of customer of survey and paper.
Near Bulverde, TX 78163
L
Job Details: 03/04/2020
COOKTOP GAS KITCHENAID JGC3536GS01 Issue flames to low or to high found unit is now installed with the right kit. Costumer is going to call installer to fix it.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MHW5630HW0 Last trip found faulty damper shocks. Replaced all shocks to resolve the issue. Unit is now performing as designed. No further issues at this point yes to survey and leave behind.
Near San Antonio, TX 78229
Christian G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Reschedule for tomorrow. Keeping parts in vehicle as service section closed at 4. No one available to open door.; schdld next appmnt for 3/4 WED !
Near Bulverde, TX 78163
Jim G.
Job Details: 03/04/2020
RANGE KITCHENAID KSIB900ESS1 JK SR# 7727291473 verified that the issue is due to a damaged power cord. Will replace terminal block and main harness. Also waiting an update on another part from Marcone research. ; ordrng 1 W10908894 and 2 WP3400029 (nut)s and 1 WP8203546 (block-term)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV Customer complaint was unit ice maker only made one batch of ice ran diagnostics no error code tested ice maker fill tube for water test passed tested harvest on ice maker test passed reset unit and instructed customer how long ice makers take u it is operating as designed.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit not cooling properly. RC at 60 F. FC at 40 F. The compressor is not functioning correctly. Unit will need a new compressor and a 3 way valve. Ordering parts to resolved?; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
DRYER MAYTAG MEDB835DC4 Issue stated; washer door missing hardware and has physical damage. Please review pics.; ordrng 1 PT400L (cord-power) and 1 W10682013 (console) and 1 W11051477 (top) and 1 W11129460 (door)
Near Premont, TX 78375
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspection of unit shows dispensing motor bogging down not making good connection to ice bin. Replace auger motor and I spin to resolve issue.; ordrng 1 2220458 (coupling,bottom) and 1 W10258544 (shaft) and 1 W10754509 (spring) and 1 W10774957 (ice-contnr) and 1 W11117906 (motor)"
Near Robstown, TX 78380
John L.
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WML75011HW "Inspected unit, found issue with magnetron and exhaust fan . Will need to replace to resolve these issues.; ordrng 1 W10343300 (capacitor) and 1 W10605896 (capactr-dm) and 1 W11083236 (motor-fan) and 1 W11115131 (magnetron) and 1 W11125676 (thrmst-fix)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced heater and gasket for dishwasher, leveled unit the correct way. Tested to complete."
Near San Antonio, TX 78249
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 Issue was a LF error code. Found cold valve to be stuck closed. I hardly got any water flow out of it in diagnostics. Replaced valve and cleared error codes to resolve issue. Unit tested good.
Near Port Aransas, TX 78373
John L.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Called Techline on issues, spoke with Chris explained issues with unit. Had to call back after running tests. Called Techline once again, spoke with Adrien explained findings and issues. Techline suggests to replace UI and harness to resolve issue. #7727287526; ordrng 1 W10919932 (harns-wire) and 1 W10919934 (harns-wire) and 1 W11294803 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced console Ui and control board on unit, reset settings and tested to complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Replaced gasket. Tested to complete. Good to go.
Near Portland, TX 78374
John L.
Job Details: 03/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Inspected unit, found issue to be a Freon leak which caused compressor to die. Replace compressor and evaporator to resolve. Customer has receipt for unit, but no info on receipt. Explained to get a receipt from Lowe’s and have it ready for return, if unable will charge for service.; ordrng 1 W10574283 (evaporator) and 1 W11189855 (compressor)"
Near San Antonio, TX 78251
Richard G.
Job Details: 03/04/2020
WASHER MAYTAG MHW6630HW0 "Replaced both inlet valves, console and drawer. Ran unit through diagnostics. Tested to complete. Unit is good to go."
Near Cibolo, TX 78108
S. L.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Customer used fan to dry out door and unit has been working advised customer that control that was wet may still need to be changed she declined at this time advised service fee good,for 90 days. Did clear,put frozen drain tube customer,paid balance in full charge was service fee already paid remaining balance paid today."
Near Corpus Christi, TX 78411
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspection of unit shows capacitor for refrigerator dropping in and out not staying consistent not always starting. Replace capacitor and start device to resolve issue; ordrng 1 W10448874 (device,start) and 1 W10590088 (capacitor)"
Near Corpus Christi, TX 78412
Adam
Job Details: 03/04/2020
RANGE AMANA ACR4303MFB3 Inspection of unit shows no error code on control. But only partial of the elements will turn red and heat correctly on all four burners. Replace control and burners to resolve issue.; ordrng 2 W11199518 (elmnt-surf)s and 2 W11199519 (elmnt-surf)s and 1 W11204487 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
DRYER MAYTAG MEDC215EW0 Customer stated that the unit is heating but not drying. Found issue to be clogged lint duct on the home side. Unclogged the duct and restored airflow. Unit tested good now with no further issues.
Near San Antonio, TX 78258
L
Job Details: 03/04/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS03 Issue unit not heating up and making clicking sound replace. Door switches and board check all wiring was right unit now heating up and no more clicking noise. Job complete.
Near San Antonio, TX 78218
Jim G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL MTF2142EES01 I confirmed the same issue is present. The freezer is not defrosting properly. Found service pointer 8178769 wherein the solution is to clip resistor r10 from main board to prevent short defrost time. Removed resistor as per service pointer. Advise customer to allow more time for repair to take. I also confirmed procedure with techline. I spoke to Kevin SR# 7727293353
Near Portland, TX 78374
John L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Installed components, charged unit. Held pressure and is cooling. Issue resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 03/04/2020
ICEMAKER KITCHENAID KUIC18PNZS0 "Inspected unit, ran diagnostics. All sensors tested good, and valve dispenses water. Compressor comes on, and evap is cooling. Found issue during recirculation, unit was dumping water out during recirculation. Found hose came loose that was causing problem. Placed hose back on. Issue resolved."
Near Blue Ridge, VA 24064
Chris S.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 The start device was unhooked from the compressor. I installed the start device and the compressor started and ran ok. The light switch on the left door is broken. ; ordrng 1 W11396033 (SWITCH )
Near Corpus Christi, TX 78412
John L.
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 "Installed components, issue resolved."
Near Daleville, VA 24083
Chris S.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 The UI is working intermittently and the control is not completing the cycle. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 03/04/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows no error code. Running unit through auto test shows good working order. Calibrated unit and ran all functions in independent testing unable to duplicate customers concern/complaint. Issue resolved
Near Taft, TX 78390
John L.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED4815EW "Inspected unit, unit had air flow issue was able to take care of problem. Issue resolved."
Near Goliad, TX 77963
Michael
Job Details: 03/04/2020
RANGE AMANA ACR4303MFB3 "Customer complaint is that the LR burner gets hot when the oven is on. The vent tube from the oven is on that side therefore it gets hot on that side and working as designed. Called and spoke with Andrew at whirlpool tech line to confirm, SR 7727287952, he confirmed the appliance is working as designed."
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2020
WASHER MAYTAG MVWC565FW0 Unit is out of warranty and customer has declined any service
Near Corpus Christi, TX 78413
Adam
Job Details: 03/04/2020
WASHER WHIRLPOOL MVWC565FW2 Inspection of unit shows dead control board unable to pull test from units. Customer did state unit stopped working halfway through a wash cycle tub is still full of water. Customer also states lid locks stayed on for extensive amount of time and would never turn off. Replace control board lid lock and drain pump to resolve issue. Customer does understand the things required to repair the unit but because it is under 30 days old customer will be returning to retailer.
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Contacted customer before arrival customer states they no longer need service retailer has agreed to let them return product.
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 03/04/2020
ICEMAKER KITCHENAID KUIX305ESS1 "While repairing sealed system found brown oil coming out of condenser and hot gas valve lines,diagnosed to need additional parts condenser and hot gas valve ; ordrng 1 WP2313624 (condenser) and 1 WPW10534030 (valve-gas)"
Near Roanoke, VA 24019
Chris S.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The icemaker wasn’t producing ice. I replaced the icemaker and checked operation. The icemaker filled Customer will observe. ; used 1 W10882923 (ICEMAKER ) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/04/2020
RANGE WHIRLPOOL WGE745C0FS00 345 when pre heat beep happened. @1:10 347. Average temp over test 326.5@1:17. 312@1:20. 337@1:27. 314@1:30. 334@1:36. 315@1:41. 371@1:50. 334Found lower oven modulations were in the 25 degree over and under. Calibrated oven by +20. Cx to observe and maybe call Whirlpool about it.
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/04/2020
OVEN WHIRLPOOL WOS72EC0HV01 "Inspected unit for an hour glass appearing at random and having to reset time at least once a week,called tech line (Kathy) said that the customer would have down load the whirlpool app and connect unit to WiFi to get the updates to correct issue,verified normal operation unit checks ok"
Near Corpus Christi, TX 78418
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code f9e2. Testing of pump shows good working order. While trying to test unit lid lock would not engage. Control board and ui are both taking commands. Replace lid lock to resolve issue.; ordrng 1 W10727693 (latch)
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Inspection of unit shows large amount of ice buildup behind deli drawer. Replace fan control board and evaporator cover to resolve issue.; ordrng 1 W10389152 (support) and 1 W10564044 (cover-evap) and 1 W10724602 (motor-evap) and 1 W10774170 (cntrl-elec) and 1 WPW10277799 (harns-wire)
Near Portland, TX 78374
John L.
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW5640XW "Inspected unit, ran diagnostics got no codes. Ran recalibration, unit would not go through recalibration. Able to recalibrate after a few tries. Seem board is main isssue as well as issue with valves. Replace to resolve.; rqstng P&A on 1 W10393444 (cntrl-elec) and 1 W10432327 (housing)"
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB765FW3 After installing all components and calibrating units washer lid lock failure. Replace lid lock to resolve issue; ordrng 1 W10787878 (latch)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/03/2020
DRYER MAYTAG MEDP575GW0 "Lint getting stuck between bulkhead and drum. Per techline, replace both drum and bulkhead. SR 7727273969697557. Bulkhead; ordrng 1 W10545923 (drum) and 1 WP697557 (bulkhead)"
Near Victoria, TX 77905
John L.
Job Details: 03/03/2020
WASHER MAYTAG MHW5630HC0 "Could not install tub, after inspecting new tub had concerns. Techline was contacted, Robert of Techline answered. Explained concerns of tub, if it was normal for tub to move. Techline agreed that was not normal, tub should turn but have no movement. Was given SR# 7727199828"
Near Rockport, TX 78382
John L.
Job Details: 03/03/2020
DISHWASHER AMANA ADB1400AGW1 "Installed components, issue has been resolved"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Installed module, issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/03/2020
DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."
Near Kingsville, TX 78363
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB835DW1 Inspection of unit shows error code for stock ui and water inlet temperature failure. Both manual and automatic testings show good working order. Calibrated unit and ran verification cycle unit runs as designed drain pump sounds strong and in good working order. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Inspection of unit shows freezer light module has gone out. Replaced light to resolve issue. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWX655DW2 Section of unit shows error code for over suds and off-balance load. Both of these issues can be resolved with customer education on correct loading and soap distribution to unit. Issue resolved. Customer is unsatisfied with the unit and will be trying to seek replacement or refund.
Near Portland, TX 78374
John L.
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW8500DC1 "Installed all components, issue has been resolved."
Near Seadrift, TX 77983
Michael
Job Details: 03/03/2020
WASHER MAYTAG MVWB865GW0 "Asked the customer if they had extended warranty, said they did, took picture of receipt showing they purchased it. Called and spoke with Melissa to see if I could install prescreened part with just the receipt, advised we couldn’t without the warranty company information calling in with the information, unable to move forward with the job."
Near Port O'Connor, TX 77982
Michael
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "The new control didn’t didn’t match the harness connections, installed parts ordered, the appliance powered on and is working normal"
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL GU2400XTPB1 Customer does not wish to play multiple fees i.e. diagnostic/installation labor. Customer has declined any further service
Near Port Lavaca, TX 77979
Michael
Job Details: 03/03/2020
WASHER AMANA NTW4516FW3 "When I plugged the appliance in the drain pump kicked on, I let it cycle through and it shut off. F8E1 error code, cleared error, tested the inlet valve, hot water side was off, turned water valve on, hot and cold side are working normal. customer said they only use cold water. Calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Robstown, TX 78380
Adam
Job Details: 03/03/2020
MICROWAVE KITCHENAID KOCE500ESS07 Sr#7726803996. After arriving at customers location with incorrect control board again customer had me have a conversation with whirlpool SR number above. Representative on whirlpool states unit will be exchanged. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 03/03/2020
DRYER WHIRLPOOL WED8620HW0 "The customers complaint was the appliance making a rattling noise. Pulled the appliance out and found the exhaust vent was rattling when the appliance was in use, adjusted the vent, the appliance is no longer rattling and is working normal"
Near Victoria, TX 77905
Michael
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW5090JW0 "The appliance wouldn’t start, CCU wasn’t communicating with the lid lock switch. Installed new CCU/Timer, put appliance back in place , the appliance is working normal"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced door. Adjusted to level them to cx satisfaction. All checks ok.
Near Elliston, VA 24087
Uriah B.
Job Details: 03/03/2020
WASHER MAYTAG MVWC465HW2 Found F8e1. Hot water was turned off.
Near Malvern, AR 72104
Doug M.
Job Details: 03/03/2020
WASHER MAYTAG MVWB865GW0 "Inspected unit for wet clothes and the end of cycle,performed service diagnostics found f0e3& f8e1,over load and long fill conditions,performed manual test all steps checked ok,found drain hose approximately 12-16 inches into standpipe causing siphoning effect,reset drain to 4.5 inches,calibrated unit,verified normal operation unit checks checks ok"
Near Dublin, VA 24084
Chris S.
Job Details: 03/02/2020
REFRIGERATOR KITCHENAID KBSN608EBS01 The compressor is starting and running as expected all the fans are operating. The evaporator is frosting at the very beginning but isn’t nearly sufficient. There must be a leak in the sealed system. We will replace the evaporator and the drier. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10427993 (evaporator)
Near Salem, VA 24153
Chris S.
Job Details: 03/02/2020
WASHER MAYTAG MVWC565FW1 The agitator is allowing clothes to get between the agitator and basket. Which is damaging the clothing. ; ordrng 1 W11161960 (agitator)