Near Universal City, TX 78148
S. L.
Job Details: 03/10/2020
WASHER WHIRLPOOL LSQ9665JQ1 "Timer knob was not aligned with console, this happened when unit was being assembled after diagnostics corrected this tested unit back to working as was before my initial visit last week still needs drive assembly parts customer declined service fee already paid no further charge."
Near Live Oak, TX 78233
L
Job Details: 03/10/2020
WASHER AMANA NTW4516FW3 Issue unit making noise. Ran diagnostics no error codes. Ran quick cycle no issues. Unit spinning and agitating correctly no loud noise. Washer working as design
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Tested unit. Ice buildup in the freezer evaporator. Unit is having issues defrosting. Ran diagnostics. Heater not powering on. Not getting power from control. Will need new control. Found evaporator thermistor not reading. Will need to replace harness. Collected service fee. Gave customer estimate for repairs. Customer will contact if they wish to continue repairs. ; ordrng 1 W10655745 (harns-wire) and 1 W10789113 (cntrl-elec)
Near San Antonio, TX 78253
Justin
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Found white wire at bottom of wire harness damaged, door would need to be replaced. Customer does not want to repair. Collected 113.66 for service call."
Near San Antonio, TX 78245
Justin
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Rescheduled for when customer is back in town. ; schdld next appmnt for 3/30 MON !
Near San Antonio, TX 78232
Jim G.
Job Details: 03/10/2020
DRYER WHIRLPOOL WED5600XW0 Customer described longer than normal dry times. Verified no error codes store in microcomputer. Confirmed kinks in dryer vent and some blockage in vent and in the wall. Dave SR# 7727335654 confirmed thermistor and control are at fault. ; ordrng 1 WP8577274 (thermistor) and 1 WPW10317636 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/10/2020
DRYER WHIRLPOOL WED92HEFW1 Customer stated that the unit is making a loud screeching noise. Found issue to be roller wheel. Ordering dryer repair kit to resolve issues.; ordrng 1 4392065 (dryer repair kit)
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/10/2020
WASHER MAYTAG MVWC565FW2 Complaint is afresh cycle. Tested washer. F8E1 error code. Ran diagnostics. No hot water from valve. Replaced bad water valve. Tested washer. Good hot water. No further issues. Tested to complete. ; used 1 W11210459 (VALVE) from stock
Near Boerne, TX 78015
Douglas H.
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Unit showing f2e2 UI not responding. Replaced UI to resolve the issue. Unit performing as designed now. No further issues at this point.
Near San Antonio, TX 78259
Jim G.
Job Details: 03/10/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 UI was not responding properly and had lines running through. Replaced UI console assembly. Issue resolved.
Near San Antonio, TX 78232
Steven G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 "After replacing evaporator, customer called saying unit not cooling,found new evaporator was leaking at joint, replaced evaporator vacuumed and charged unit everything is working normal at this time"
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/10/2020
WASHER MAYTAG MVWX655DW2 Tested washer. Lost power during diagnostics. Good power to control. Ordering new control. ; ordrng 1 W11320239
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/10/2020
WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/10/2020
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 Replaced UI display (board). Issue resolved.
Near Kingsville, TX 78363
Adam
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Section of unit shows large amount of ice/frost buildup in the bottom back of freezer compartment. Replace evaporator motor and thermistor to resolve issue.; ordrng 1 12986101 (evap fan blade) and 1 W10280385 (thermistor) and 1 W10728094 (motor-evap)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/10/2020
RANGE WHIRLPOOL WFG550S0HZ1 Issue stated: grills don’t fit stove. Showed manager how grills are to be aligned on stove stop for proper use. Unit good.
Near Helotes, TX 78023
Christian G.
Job Details: 03/10/2020
RANGE MAYTAG MER8700DS1 "Issue stated by customer: range displaying F9E0 error code. Burners not working. Breaker was off, unit was unplugged. Turned breaker back on and plugged in unit. Unit popped breaker. Opened unit back and found ground wire had popped. Customer Paid total, s.call() + (terminal block)in cash. Stated he’ll take care of the rest.; used 1 WPW10245259 (BLOCK-TERM) from stock"
Near Cibolo, TX 78108
Steven G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked refrigerator found compressor not cooling properly, replaced compressor vacuumed and charged unit everything is working normal at this time"
Near Victoria, TX 77904
Michael
Job Details: 03/10/2020
WASHER MAYTAG MHW5100DW0 "F9E1,F3E1,F8E3, cleared error codes, removed back panel, checked for obstruction in drain filter and air tap, pressure switch hose is in good condition, no obstruction. Ran a diagnostics test and the drain pump sounds weak, not pumping out the water causing long drain error code. Ordered part to resolve issue ; ordrng 1 WPW10605427 (pump-water)"
Near San Antonio, TX 78260
L
Job Details: 03/10/2020
VENTHOODS WHIRLPOOL WVU37UC6FS0 Issue light not turning on . Found light were not wire on. Wire the light to electric control. Light now turning on. Job complete
Near Corpus Christi, TX 78414
Adam
Job Details: 03/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Inspection of unit shows dispenser motor nonresponsive. Also ice container not free spinning. Replace both icemaker and motor to resolve issue. Job will require authorization; rqstng P&A on 1 W10347114 (shaft) and 1 W10564750 (ice-contnr) and 1 W11185741 (MOTOR )
Near San Antonio, TX 78258
L
Job Details: 03/10/2020
WASHER MAYTAG MHW7000AW2 Issue unit making loud noise found stator was faulty. Making loud noise when trying to spin. Replace part. Ran quick cycle. No issues. Ran diagnostics no error codes. Washer now working as design. Parts are cover by warranty. Collared 100 labor. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Installed friction pads on both sides of unit. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found issue to be ice blocking the icemaker arm. Removed it and unit working good now.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/10/2020
WASHER WHIRLPOOL WFW75HEFW0 Customer stated that the unit is locked. Diagnostics showed F3E1. Door unlocked in diagnostics. Unit testing good in automatic test cycle. No further issues at this time.
Near San Antonio, TX 78251
Christian G.
Job Details: 03/10/2020
WASHER WHIRLPOOL MVWC565FW1 Issue stated by customer: washer draining really slow. Explained to customer unit was out of warranty and we would charge a s.call. Customer was unaware of s.call and wants to wait before diagnosing or ordering parts.
Near Aransas Pass, TX 78336
John L.
Job Details: 03/10/2020
RANGE AMANA ACR4303MFB3 "Inspected unit, front right coil not functioning as should. Replace coil and switch to resolve.; ordrng 1 3148953 (sub 3149400) and 1 W11199519 (elmnt-surf)"
Near Corpus Christi, TX 78415
John L.
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW5000DW3 "Inspected unit, control board does not function on unit. Unable to run diagnostics or any tests that run with board. Will need to replace to resolve issue.; ordrng 1 W11259498 (DRAIN PUMP) and 1 W11417466 (CONTROL BOARD )"
Near Corpus Christi, TX 78410
John L.
Job Details: 03/10/2020
WASHER AMANA NTW4516FW3 "Inspected unit, ran diagnostics. Tested for spin and agitate, unit does both without issue. Issue with valves, replace to resolve.; ordrng 1 W11101906 (valve)"
Near Tivoli, TX 77990
Michael
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The ice maker isn’t ejecting the ice all the way causing it to make big globs of ice. Ordered part to resolve issue ; ordrng 1 W10886939 (icemaker)
Near Salem, VA 24153
Uriah B.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Found condenser fan blade broken so it was spinning out of balance. Needs fan glad and motor for condenser fan. ; ordrng 1 W11193484 (blade-fan) and 1 WPW10508362 (motor-cond)
Near Schertz, TX 78154
S. L.
Job Details: 03/10/2020
DRYER MAYTAG MEDB765FW0 Called Trade Partners spoke to Nancy she advised me unit not under manufacturer warranty but under extended warranty since i don’t have authorization cannot service unit SR number 7726342487. Advised customer to call warranty provider to get service dispatched correctly.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/10/2020
WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.
Near , TX 77990
Michael
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW4816FW2 "The appliance isn’t powering on, voltage at wall outlet is good. Removed console and plugged appliance in, the control isn’t powering on, ordered part to resolve issue. ; ordrng 1 W11170319 (cntrl-elec)"
Near Corpus Christi, TX 78418
Adam
Job Details: 03/10/2020
WASHER MAYTAG MVWB965HC0 Install components calibrated unit ran verification cycle all issues resolved.
Near Robstown, TX 78380
John L.
Job Details: 03/10/2020
MICROWAVE WHIRLPOOL WML75011HW "Install components, tested after installation. Issue resolved"
Near Refugio, TX 78377
John L.
Job Details: 03/10/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Installed controller, ran diagnostics unit didn’t have any issues. Issue resolved."
Near Kingsville, TX 78363
Adam
Job Details: 03/10/2020
WASHER MAYTAG MVWB835DW1 Inspection of unit shows error code for Longfellow. Replace water valve. Unit is out of warranty custfor labor. Install component and tested unit issue resolved.
Near Alice, TX 78332
Adam
Job Details: 03/10/2020
WASHER MAYTAG MVWC565FW Inspection of unit shows customer had hoses reversed. No error code on units. Switched hoses to correct position tested unit issue resolved. Also has been calibrated
Near Maumelle, AR 72113
Doug M.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Inspected unit for not cooling correctly found ice build up on evaporator causing damage to fan assembly due to defrosting correctly ; ordrng 1 W11032800 (motor-evap)
Near Victoria, TX 77904
Michael
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Installed new dispenser, ran diagnostics, no leaks, completed with no issues"
Near Little Rock, AR 72205
Doug M.
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced pump/motor assembly due to shorted wash motor, tested unit found water leak coming from rear of unit,found hole in tub,diagnosed to need tub assembly ; ordrng 1 W10804026 (tub-dishwr)"
Near Portland, TX 78374
John L.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed door, issue resolved."
Near Portland, TX 78374
John L.
Job Details: 03/10/2020
WASHER MAYTAG MVWB835DW4 "Installed components, issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 03/10/2020
WASHER WHIRLPOOL WFW5620HW0 "Installed components, tested after installation. Unit ran without issue. Resolved."
Near Seadrift, TX 77983
Michael
Job Details: 03/10/2020
WASHER MAYTAG MVWB865GW0 "F2E1 error code, cleared error code and performed a key activator and encoder test, didn’t indicate any stuck keys. Installed new control,calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Corpus Christi, TX 78411
Adam
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived at customers home customer states he’s been talking to retailer and they will be replacing the units not fixing. Issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Install components tested unit issue resolved. Have also switched off ADC adaptive defrost to basic defrost. Issue resolved
Near Little Rock, AR 72205
Doug M.
Job Details: 03/10/2020
REFRIG WHIRLPOOL WRS555SIHZ00 "Called partner team for an additional PA on unit,as of 03/06/2020 unit is going to be exchanged due to prior history,file #7726028112 per partner team"
Near San Antonio, TX 78260
Jim G.
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Door enter. Will replace. Within 30 day cosmetic damage. ; ordrng 1 WPW10629473 (panel)
Near Garden Ridge, TX 78266
Devon F.
Job Details: 03/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Customer complaint was unit would not power on upon arrival customer continuously tells me how the installers are at fault because they dropped it. Also noticed water inside tub and on control board, asked customer again did they use it they said they never used it not even once.(but there is water inside tub and inside door on control board). Ordering new control board and seal to resolve issue.; ordrng 1 W11120155 (control-elect) and 1 W11213719 (seal)"
Near San Antonio, TX 78232
Devon F.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL MTB2456GEQ Customer complaint was unit would leak inside fridge found drain tube completely clogged ordering new drain tube; ordrng 1 WP61006123 (tube- drai)
Near San Antonio, TX 78251
Christian G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue stated by customer: NOT COOLING. PREV TICKET #67497. NOT GOING BELOW 50 DEGREES. Found unit blowing out warm air. Voltage tests good. Temps set to recommended. Found build up in freezer section. Steamed clean, unit started blowing air @34degrees. Ordering evap motor+harness.; rqstng P&A on 1 W10871842 (grille) and 1 W11032800 (motor-evap)"
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Checked refrigerator found damper control not responding to adjustment. Not allowing air to flow. Ordering new control damper.; ordrng 1 W10248595 (control)
Near Boerne, TX 78006
Tommy B.
Job Details: 03/09/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Customer stated that the unit is shorting out. Found the consul to be unresponsive and flickering at the screen. Swapped out with new part to resolve issue. New touchscreen is not responding properly to user input. Ordering new console. ; ordrng 1 W11351998 (CONSOLE)
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Found valve intermittently working, will need to replace valve rescheduling for Monday part in SSB customer needs last appointment please.; ordrng 1 W11194380 (VALVE)"
Near , TX 78253
Justin
Job Details: 03/09/2020
WASHER MAYTAG MVWB835DW4 "Tried to remove agitator but was not successful. Cannot remove bolt holding agitator on, will need to order new bolt, agitator and drum. ; ordrng 1 W10752187 (screw) and 1 W10811960 (spin basket) and 1 W10811960 (spin basket) and 1 W10902814 (washplate)"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/09/2020
RANGE JENN-AIR JDRP436HL00 Called techline spoke to Kathy. SR7727317374 The unit is still not functioning normally. Tech line recommends to swap out the spreader cap.; ordrng 1 W11319673 (burnr-head)
Near San Antonio, TX 78258
Jim G.
Job Details: 03/09/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Determined power cord is damaged. There is no voltage. Replacing power cord. ; ordrng 1 WPW10204676 (cord-power)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED9450WL1 Replaced fuse. Customer paid in full last visit. Issue resolved. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78231
Colton B.
Job Details: 03/09/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue is that unit is not cooling. Issue believed to be a bad start device. Ordering new start device to resolve issue. Quoted cust for parts. SC and Labor are covered under 90 day warranty. ; ordrng 1 W10783194 (overload) and 1 WP2217224 (relay-strt)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Cleared obstruction from drain tube. Unit was frozen over since no way to drain. Steamed unit and removed obstruction to drain tube.
Near Schertz, TX 78108
Devon F.
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Customer complaint was unit would not drain found plug still in disposal removed plug unit is operating as designed. Customer also talks a lot
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/09/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 Tested ice maker. Found mineral buildup on evap tray. Causing ice to get stuck. Found corrosion on harness to water level sensor. Will need to run a cleaner and replace harness. Emailed customer with descriptions of repairs. Ordering new harness and cleaner. ; ordrng 1 W11179302 (aff ice ma) and 1 WPW10485955 (harns-pump)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFE515S0ES1 Customer states oven is not reaching appropriate temperature. Informed customer that unit is out of warranty. She says the repair is supposed to be covered by the builder. Informed her that we could not proceed without payment from the builder. Customer will contact the builder.; O-emld tckt
Near San Antonio, TX 78249
Colton B.
Job Details: 03/09/2020
RANGE MAYTAG MET8665XS02 "Issue was a bad infinite switch on back right burner. Replaced switch, unit tested good."
Near San Antonio, TX 78232
Devon F.
Job Details: 03/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer complaint was unit would make noise. During operation of unit customer pointed out noise it was the spray arms. Unit is operating as designed.
Near San Antonio, TX 78250
Justin
Job Details: 03/09/2020
WASHER WHIRLPOOL WFW8620HC2 Found drain hose blocking drawer from closing. Unit is good to go.
Near San Antonio, TX 78258
L
Job Details: 03/09/2020
WASHER MAYTAG MHW7000AW2 Call costumer. Said they were not available. Need to reschedule ; schdld next appmnt for 3/9 MON !
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/09/2020
DISHWASHER MAYTAG MDB8989SHZ0 Customer stated that the unit will drain. Found issue to be the plug in garbage disposal obstructing the drain. Unit testing good after removal of plug. Yes to survey.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/09/2020
RANGE AMANA AGR5330BAS3 "Checked range found bake or broil not turning on. Ordering new valve to resolve issue; ordrng 1 98014893 (valve,oven)"
Near San Antonio, TX 78250
Justin
Job Details: 03/09/2020
RANGE WHIRLPOOL WFG525S0JT0 "Replaced back left burner valve, and tested to complete."
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Checked dishwasher found hard water spot on heater, spoke to customer about issues customer want heater replaced. Ordering new heater to resolve issue.; ordrng 1 W10441445 (heater)"
Near San Antonio, TX 78232
Devon F.
Job Details: 03/09/2020
RANGE KITCHENAID KSEG700ESS3 Customer complaint was unit would over heat items but customer is using big burner for small meals and all the burners are working as they should. Unit is operating as designed.
Near San Antonio, TX 78249
Colton B.
Job Details: 03/09/2020
DRYER MAYTAG MED6000AW0 "Issue was a noisy dryer late in cycle. Replaced blower wheel to resolve issue. Ran 20 minute cycle on high heat,dryer is much quieter now. Unit tested good. Collected P&L."
Near San Antonio, TX 78257
Colton B.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED6620HC1 Issue is a rattling noise in dryer. Finding noise to be coming from blower housing and cover. Ordering a noise reduction kit to resolve issue. ; ordrng 1 W11401018 (NOISE REDUCTIONS )
Near Boerne, TX 78006
Douglas H.
Job Details: 03/09/2020
WASHER MAYTAG MVWB855DC3 Last trip found faulty UI console due to power surge. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW4955HW1 Tested washer. F7E7 error code. Ran spin agitate test. Unit is humming but will not agitate. Same for spin test. Found bad capacitor. Replaced capacitor. Ran diagnostics. Good spin and agitate. No issues during testing. Ran calibration. Unit is working properly. Tested to complete. ; used 1 W11395618 (CAPACITOR) from stock
Near San Antonio, TX 78218
Douglas H.
Job Details: 03/09/2020
REFRIGERATOR MAYTAG MRT118FFFH01 "Complaint of unit freezing in refrigerator compartment. Customer also stated heard a hissing noise coming from unit. Found cause to be leak from dye drier. Replaced drier from stock to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing unit. No further issues at this point. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Issue stated by customer: lights in refrigerator and feeezer went out. Replaced both modules. Unit tests good. Customer informed of survey.
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Found the unit with water and ice buildup on the floor of the cabinet. Water Filter was in correct position. Disassembled shelving to access dual water valve. Discovered that the water line to dispenser hose was pushed out from the valve and also would slowly push out after properly seated. I ordered new water tube and valve.; ordrng 1 W10853599 (tube-water) and 1 W11194380 (valve)
Near San Antonio, TX 78215
Jesus C.
Job Details: 03/09/2020
WASHER MAYTAG MVWX655DW1 Job completed on last visit.
Near San Antonio, TX 78233
S. L.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED6620HC1 "Ran diagnostics no fault codes but unit shuts off automatically on step 4 cannot get it to go past after several attempts, tested heater have continuity here ran unit checked temps at exhaust found thermostat short cycles at 120 and does not come on til 80 ordered cutoff kit thermistor board and Ui Ps on UI call when part comes in.; ordrng 1 280148 (cutoff-tml) and 1 W11351728 (Ui) and 1 W11388022 (CONTROL BOARD) and 1 WP8577274 (thermistor)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/09/2020
DRYER MAYTAG MEDB835DW4 Checked dryer found no issues with heating or air flow. Ran dryer with clothes in it good heating. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFC150M0EB4 Customer complaint is that the burners turn on and off and it takes a long time to cook anything on the cooktop. Informed customer about technical service pointer W11354284B which talks about the burners cycling on and off and increasing cook times. Tested to complete. Unit is good to go.
Near San Antonio, TX 78251
Richard G.
Job Details: 03/09/2020
DRYER MAYTAG MGDC465HW0 Customer complaint is that the dryer is not heating. States they have checked the venting going out of the home and to the roof. Checked venting and all was good. Ordering new burner assembly.; ordrng 1 W10823508 (burner-gas)
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Last trip found damaged freezer door. Upon trying to replace freezer door found new door came with different connections for UI at base of door than what is needed for. Calling techline to see if there is a different door for this unit. Spoke with Joel, he checked to make sure I ordered the correct door. Then stated that is correct part number but for a different unit. Suggested to contact research. Tell them original equip is Kuda control and new one is mechanical dispenser. Definitely wrong part. 7727322690Contacted Marcone, spoke with Ashley, she researched and stated order door again but to let parts team know that marcone needs order number to send to whirlpool so that they will send correct part next time. ; ordrng 1 LW11026355 (FREEZER DOOR )"
Near San Antonio, TX 78258
L
Job Details: 03/09/2020
OVEN ELECTRIC (D KITCHEN AID KEBC207KBL05 Issue unit making loud noise when fan comes on. Couldn’t replicate issue called tech line and to see there s was a way to get in diagnostics. They said no. Ran unit at 400 for 10 minutes and both blower and fan motor are running without making noise. Told costumer about the 90 day service fee call. Service fee collected 105
Near San Antonio, TX 78259
S. L.
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW4850HW1 "Found F7 E5 error code. Checked found actuator not switching between spin and agitate and was stuck in agitate position, replaced ran test all operations normal. Went through quick wash and unit working correctly.Educated customer on proper load selection detergent amounts and on loading unit correctly. Unit now working as designed. No email provided.; used 1 W10913953 (ACTUATOR) from stock"
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/09/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 Found bad led module on bottom left of fresh food section. Replaced module. All lights working. No further issues. Tested to complete.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/09/2020
WASHER MAYTAG MVWC465HW2 Customer stated that the unit started a cycle and turned off. No error codes and unit passed all functions in automatic test cycle. No further issues at this time.
Near San Antonio, TX 78244
Ezequiel V.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFC150M0EB1 Arrived at address on file. Customer living in home stated it was the wrong address.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/09/2020
DRYER MAYTAG MEDX655DW1 Checked dryer found no issues with unit. Found air vent leading out clogged up removed debris good air flow from dryer. Spoke to customer about removing plywood covering exhaust vent. Job complete.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/09/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Customer complaint is of a loud noise coming from the mw. Issue is with the fan. Ordering fan.; ordrng 1 W11252443 (motor-fan)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/09/2020
RANGE KITCHENAID KDRS407VSD01 Last visit found a faulty keyboard. Swapped out with a new keypad to resolve issue. Unit tested good now.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/09/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Last trip found inefficient compressor and faulty 3way valve. Replaced both to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Per Sb web SS parts and labor still covered under KA limited part warranty"
Near San Antonio, TX 78254
Douglas H.
Job Details: 03/09/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Confirmed diagnosis of faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Yes to survey and leave behind. No further issues at this point"
Near San Antonio, TX 78216
Devon F.
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Customer complaint was unit leaking found drain tube frozen thawed tube and clean it out unit is operating as designed.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Contacted Cole to inform him I was enroute at 11:41, arrived at 12:00. Door to home was locked. Called Cole at 12:04, said he would send someone to open the door. Waited 20 minutes and no one came. Left for another appointment and returned at 1:15. Door still locked. No answer from Cole. Waited 15 minutes, left magnet.; O-emld tckt"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFG320M0BS Issue stated; HEATING PROBLEM. BURNERS NOT WORKING. CONTROL PANEL ISSUE. PHYSICAL DAMAGE EXIST. Replaced control. Unit tests good.