Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 Issue is that the compressor will not come on. Replaced condenser fan. Compressor and fan are now running as intended. Unit testing good.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
WASHER WHIRLPOOL PAV2300AWW "Issue is that the agitator came off during wash cycle. No damage was found on the agitator or bolt. Reinstalled agitator, bolt threaded in nicely. Ran short cycle, agitator performed as it should. No further issues at this time. Collected SC fee. 6270"
Near Castroville, TX 78009
Richard G.
Job Details: 04/17/2020
WASHER MAYTAG MVWB865GW0 "Customer complaint is that the unit is not filling up with water and she is getting an error code. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F8E1 long fill, F0E4 spin limited by water temperature, F2E1 UI stuck button. Water pressure going to unit is good. Ordering valves and control.; ordrng 1 W11162440 (cntrl-elec) and 1 W11172234 (housing)"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
WASHER WHIRLPOOL WTW4950XW3 Issue is that unit will not go through cycle. Previous tech diagnosed bad control and lid lock. Neither of those solved the issue. Put old parts back on. Issue is a seized up gearcase. Unit will not spin by hand or cam. Customer does not want to replace gearcase at this time. Quoted for P&L.
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/17/2020
DRYER WHIRLPOOL WED560LHW0 Last trip found faulty console. Replaced console. Tested unit everything tested good
Near Floresville, TX 78114
S. L.
Job Details: 04/17/2020
RANGE MAYTAG MGR5755QDW Found 2.7 amp draw on bake ignitor. Tech sheet shows 3.1 amp minimum for gas to open. Tested all other functions these were good quoted includes service fee which was paid service fee good for 90 days repair declined.; rqstng P&A on 1 WP7432P136-60 (igntr-oven)
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Last trip found faulty solenoid. Replaced solenoid to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind. Unit is still under manufacturer warranty.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/17/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Last trip found these parts faulty. Replaced auxiliary drain pump overload and relay. Tested unit everything working properly. Yes to survey and leave
Near San Antonio, TX 78228
Richard G.
Job Details: 04/17/2020
DRYER WHIRLPOOL WED5000DW2 "Customer complaint is that there was a grey piece that came down in the back of the drum, and the dryer was making a banging sound. Padding came off of the drum. Fixed issue. Tested to complete. Unit is good to go."
Near Elmendorf, TX 78112
S. L.
Job Details: 04/17/2020
RANGE JENN-AIR JES1450FB1 Noise filter board has burn mark ordered rescheduling for 4/23.; ordrng 1 W11175842 (FILTER)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Last trip found faulty compressor, 3way valve and UI. Replaced all, as well as defrosted EVAP to resolve all issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near , TX 78015
Douglas H.
Job Details: 04/17/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Last trip found faulty door and control panel. Replaced both to resolve the issue. Issue still persists. Reinspected unit to find suspected frame damage. Contacted techline and spoke with Adrian about this issue. He stated based on information provided unit is un repairable and for customer has to reach out to builder or Whirlpool CSR because can’t determine if frame damage was due to installation or due to factory defect. Sr 7727611498 Adrian transfered me to CXC. Spoke with Zach from CXC. He stated he will start the product exchange paperwork.No further issues at this point for me. Yes to survey and leave behind.
Near San Antonio, TX 78250
Christian G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue stated by customer: frosting in unit. Found frost and ice built up at diffuser to back of unit. Ordering diffuser and freezer wiring harness to resolve issue.; ordrng 1 W11164593 (diffuser) and 1 W11449066 (WIRING HARNESS)
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Warped evaporator cover is causing the lower fan to scrape evaporator. ; ordrng 1 W10319187 (screw) and 1 W10802010 (cover-evap)
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
DRYER MAYTAG MEDB725BW0 "Customer complaint is that the unit is heating but the clothes are coming out hot and wet. Determined vents are clogged. Checked venting from dryer to wall, all clear. Likely the vent is clogged somewhere in the wall or at the roof vent. Collected service call fee."
Near Mico, TX 78056
Richard G.
Job Details: 04/17/2020
RANGE KITCHENAID KSEG950ESS2 Entered diagnostics and found error codes F8E0 cooling fan speed too low. Removed old cooling fan and found a square driver bit stuck in it. Replaced cooling fan. Tested to complete. Unit is good to go.
Near Rio Medina, TX 78066
Richard G.
Job Details: 04/17/2020
WASHER MAYTAG MVWB835DW1 Customer states there was a lightening strike and now the unit will not power on. Verified main control is bad and not pushing power to the console. Main control would have to be replaced. Unable to test the console without power coming from the main control. There is a possibility that the console has been shorted as well. Informed customer of the findings and they will look into a new washing machine. Collected service call fee.
Near San Antonio, TX 78209
Steven G.
Job Details: 04/17/2020
DRYER WHIRLPOOL WED4815EW1 "Checked dryer ran unit element to heating properly, found vent hose to long cut hose down found lent on door which means air is not getting out, advised customer to have vent checked, dryer is working normal"
Near Universal City, TX 78148
S. L.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM01 "Found FC at 23 degrees and RC freezing items. Did amp draw at compressor found .66 amps and partial frost pattern spoke to DH he advised me that compressor will burn out and should be replaced and replace evaporator since that is where leak will be at. Quoted service fee customer has 90 days to approve. Parts authorization to be paid by WP for parts only Customer declined.; rqstng P&A on 1 W10507884 (compressor) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)"
Near Floresville, TX 78114
S. L.
Job Details: 04/17/2020
WASHER WHIRLPOOL WTW5000DW3 Found shifter failure error used manual diagnostics tested actuator and found this working found slide and cam had worn teeth used truck stock cam and replaced tested all operations normal. Ran calibration issue resolved. No email provided.; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78218
Steven G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Checked refrigerator found freezer door rubbing on divider when opening and closing ordered new door after making adjustments, set screw missing on handle customer to pay for screw ; ordrng 1 W10010140 (screw) and 1 W11037733 (FREEZER DOOR )"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
WASHER ROPER RTW4516FW2 Replaced drain pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
REFRIGERATOR MAYTAG MRT118FFFE "Ran unit for over 10 minutes and could find no noises out of the ordinary, unit is good to go."
Near San Antonio, TX 78209
Steven G.
Job Details: 04/17/2020
WASHER WHIRLPOOL WTW4816FW1 "Checked washer ran diagnostics found no fault codes, ran test cycles everything checked normal, ran cycle unit is working normal"
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Verified no water to unit. Activated water link and cleared kink from line. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
REFRIGERATOR MAYTAG MRT118FFFE04 "Ran unit for over 10 minutes and could find no noises out of the ordinary, unit is good to go."
Near San Antonio, TX 78209
Steven G.
Job Details: 04/17/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Checked oven found power cord and outlet is at bottom of cabinet making it hard to pull out which caused wall outlet to pull out causing wires to come out, customer needs electrician to fix outlet oven is ok"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
WASHER WHIRLPOOL WFW9500TW01 "Issue is that water is coming into unit and not draining. Ran diagnostics and got F27, F20, F35 error codes. All error codes revolve around the pressure switch. Unit needs new pressure switch but it has been discontinued. AE is going to work with AIG to find a solution.; ordrng 1 W10156252 (PRESSURE SENSOR )"
Near San Antonio, TX 78218
S. L.
Job Details: 04/17/2020
RANGE KITCHENAID KFGD500EWH04 Removed control panel replaced control tested unit found both bakes working but upper broil not working replaced valve and regulator assembly tested all burners working replaced bake ignitor due to possibly premature failure by unit not having gas all operations normal tested for leaks no leaks. Advised of survey.
Near San Antonio, TX 78239
Steven G.
Job Details: 04/17/2020
WASHER MAYTAG MVWC565FW0 Checked washer found washer spinning and agitating at the same time ordered parts; ordrng 1 W10006481 (gearcase) and 1 W10863406 (CONTROL )
Near Boerne, TX 78015
Douglas H.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Customer stated ice guide fell. Examined ice guide and found it damaged. Ordering ice guide to resolve issue.; ordrng 1 WP2180224 (guide-ice)
Near San Antonio, TX 78250
Christian G.
Job Details: 04/17/2020
RANGE JENN-AIR JGS1450FP0 Issue stated by customer: oven was burning food/getting way to hot. Upon arrival I hit bake and noticed unit was in Celsius. Asked customer if that was her preferred temp unit. She answered no and had said she didn’t notice and was setting unit to 350 degrees Celsius. Changed units back to Fahrenheit and tested unit at 350 degrees. Unit works fine. No error codes. Showed customer how to change back units if issue happens again.
Near San Antonio, TX 78023
Christian G.
Job Details: 04/17/2020
RANGE WHIRLPOOL WOS51EC0HS00 Issue stated by customer: oven getting too hot. Needs to be calibrated according to inspector. Set unit to bake at 350 degrees. Checked middle rack and adjusted unit to proper temps. Reset unit. Unit good.
Near Spring Branch, TX 78070
Steven G.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KUDP01FLSS3 "Checked dishwasher found touchpad cracked and not starting, replaced console and control checked operation unit working normal now"
Near Concepcion, TX 78349
Adam
Job Details: 04/17/2020
WASHER MAYTAG MVWB865GW0 Inspection of unit shows miscommunication between control and interface. Replace both control and interface to resolve; ordrng 1 W11114420 (cntrl-elec) and 1 W11114670 (console)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
WASHER MAYTAG MVWX655DW1 Customers breaker was off.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Issue stated by customer: water and ice from fridge had bad odor/taste. Replaced water valve, reservoir, filter, dispenser and dispenser tube. Unit taste good. Informed customer if any further issues regarding odor they would need to contact their water softener company."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/17/2020
WASHER AMANA NTW4516FW3 "Installed board, unit now powers on. Another issue is present on unit now that it functions. Lid lock does not lock will need to replace to resolve.; ordrng 1 W10682535 (latch)"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Issue stated by customer: unit not cooking evenly and only getting warm intermittently. Customer states she checked unit once it hit 350 degrees and temps read 200. Put unit into diagnostics and found No error codes stored. Did a reset on the control. Ran a bake test to 350 degrees. Unit tested well. Informed customer of routine cleaning cycles and to call us if unit is having any other issues.
Near Corpus Christi, TX 78414
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows large amount of ice building in the back of freezer compartment. Replace evaporator motor harness wire and thermistor to resolve issue will have to contact Macon for specific part number. According to diagrams available and pictures from suppliers website specific component I am looking for does not show contacted Marcon spoke with one of their Staff by the name Edwin to try and source correct part number. Edwin was having difficulty locating specific number but he did supply me with wire harness number w11218408 hoping that thermistor was connected to this specific harness.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11218408 (WIRE HARNS)
Near San Antonio, TX 78251
Christian G.
Job Details: 04/17/2020
COOKTOP ELECTRIC WHIRLPOOL WEEA25HOHN0 Issue stated by customer: Issue stated by customer: light malfunctioning in oven. Found light socket resistance bad. Ordered socket and bulb. Found sockets were different and one installed in oven was incorrect. Replaced socket with correct socket and bulb. Unit tested good.
Near San Antonio, TX 78266
Steven G.
Job Details: 04/17/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Checked refrigerator ran diagnostics all fans and thermistors checked ok, customer to watch and call if any problems"
Near Corpus Christi, TX 78412
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Sr#7727610143. Customer complaint of all lighting on inside of refrigerator would turn off it on on its own at random times. Inspection of unit shows pantry control board has been exposed to water causing corrosion to control. Replace pantry control to resolve issue. Customer also brought a second concern with water filter customer states that even after replacing filter the order water filter light would stay on the control. Call tech line to troubleshoot this issue tech line stated to unplug units wait several minutes plug back in if issue persists said I should replace control but if issue took care of itself there was a glitch and everything is OK.; ordrng 1 W10724664 (cover)
Near Schertz, TX 78154
S. L.
Job Details: 04/17/2020
RANGE WHIRLPOOL WFE540H0ES0 Removed unit removed connectors from element removed bale element replaced and reassembled. Reinstalled unit preheated all operations normal.
Near Cibolo, TX 78108
S. L.
Job Details: 04/17/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Found vibration on condensation pan unit was level ,used truck stock spacer dampened vibration all operations normal.; used 1 WPW10221048 (SPACER) from stock"
Near Victoria, TX 77901
Michael
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Still not making ice and now the temperatures are warming up in both compartments. 26 degrees in FC, 47 in RC, and 37 at the ice maker. The customer said he doesn’t hear the ice maker call for water or hear the motor rotate, bimetal and fans are working normal, removed the long drawer in the FF section, the RC evaporator is starting to frost up. Called tech line and spoke with Scott SR 7727607666 explained to him all the work and test I’d done, he was leaning towards a dc voltage issue and said it would probably be the UI, I told him I had already changed out the UI and main control? He walked through all the same test again, all checked out, he said it could be a short in the LED lights or the display on the ff section or possibly freezer fan. The freezer fan wasn’t pulsating when we tested it, it was blowing strong and steady. He said for me to unplug the LED lights from the control and leave it that way for a couple of days to see if things go b
Near Victoria, TX 77904
Michael
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed parts order, the compressor kicked on and fans were blowing, tried to navigate test 3 and it wouldn’t let me do anything and part of the number or letter was missing on some of the other test. Called and spoke with Dustin and he had me unplug the appliance and check voltage again, voltage is good, plugged appliance back in and tried the test again still not allowing to navigate, confirmed I ordered the right kit, advised me to reorder the kit, due to a communication issue.; ordrng 1 W10864261 (cntrl-elec)"
Near Converse, TX 78109
Steven G.
Job Details: 04/17/2020
REFRIGERATOR AMANA ASI2575GRS00 "Checked refrigerator customer explained that unit knocks about three times and only does it a few times a day and at night, Tech that made call heard it and should have been sent back, I did checks and didn’t hear anything, customer is going to write times down and see if we can pattern noise, and will call back"
Near San Antonio, TX 78255
Colton B.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint was a no drain dishwasher. Found a piece of debris in drain pump. Removed debris, unit now drains perfectly."
Near Corpus Christi, TX 78414
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows large amount of ice building in the back of freezer compartment. Replace evaporator motor harness wire and thermistor to resolve issue will have to contact Macon for specific part number. According to diagrams available and pictures from suppliers website specific component I am looking for does not show contacted Marcon spoke with one of their Staff by the name Edwin to try and source correct part number. Edwin was having difficulty locating specific number but he did supply me with wire harness number w11218408 hoping that thermistor was connected to this specific harness.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11218408 (WIRE HARNS)
Near Kingsville, TX 78363
John L.
Job Details: 04/17/2020
REFRIGERATOR AMANA ASI2575GRW01 "Installed compressor, topped of unit. Unit holding pressure and is cooling. Issue resolved."
Near Conway, AR 72034
Doug M.
Job Details: 04/17/2020
WASHER MAYTAG MVWB835DW4 "Inspected unit for not starting,performed service diagnostics found f6e3,f6e2 error codes communication failure between ui and main control,f2e1 stuck key error,diagnosed unit to need main control and console; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
Near Falfurrias, TX 78355
Adam
Job Details: 04/17/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for lid lock failure. Replace components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 04/17/2020
RANGE WHIRLPOOL WFG525S0HS1 Inspection of unit shows error code F2E1 shorten keypad. Replace control board to resolve issue. Unit is out of warranty customer was charged 105+ tax for diagnostic and labor and paid a total of 249.50 in parts. Installed component tested unit issue resolved.
Near Portland, TX 78374
John L.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed light, issue has been resolved."
Near Corpus Christi, TX 78412
Adam
Job Details: 04/17/2020
RANGE AMANA ACR4303MFW3 Install components tested unit issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 04/17/2020
WASHER MAYTAG MVWC565FW1 Ran diagnostics got 1 codeF8E1 long fiilReplaced agitator and valves to resolve issue.
Near Maumelle, AR 72113
Doug M.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL ED5GHEXNL00 "Inspected unit for not making ice after icemaker install,tested icemaker checks ok,tested water fill,fill valve is not turning on with120v to valve,diagnosed to need fill valve; ordrng 1 W10408179 (water vavle asm)"
Near Corpus Christi, TX 78405
John L.
Job Details: 04/17/2020
WASHER MAYTAG MVWC565FW2 "Ran diagnostics, got codesF7E7 unable to reach rpmF0E5 off balance F8E1 long fillTests for spin, no issue with motor or drive, tested fill, issue with hot side. Unit is not level, explained to customer that extreme uneven floor will not allow unit to sit properly, and customer will need to set unit on a completely flat surface."
Near Victoria, TX 77904
Michael
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed parts ordered, plugged appliance back in, no error codes, tested ice maker, it’s calling and for water and rotating properly"
Near Corpus Christi, TX 78412
Adam
Job Details: 04/17/2020
WASHER MAYTAG MVWX655DW1 Inspection of unit shows no error codes. Customer states they heard a noise and took off the wash plates that’s where they say they found burn marks. Mark’s customers are speaking of are in fact scam/dirt marks that are naturally occurring in the bottom of the wash machine. Reattached wash plate calibrated unit ran purification cycle no strange or abnormal noises found ran unit through manual testing on independent cycles to double check. No issues found issue resolved
Near Conway, AR 72034
Doug M.
Job Details: 04/17/2020
N/A N/A n/a "Inspected unit for not draining,found drain pump humming,impeller not turning,replaced pump tested unit operation checks ok ; used 1 WPW10348269 (DRAIN PUMP) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Issue stated by customer: freezer section started icing up. Issue was never reported until refrigerator section started showing signs of ice. Then refrigerator became warm. Ice patterns shown in picture depict air infiltration from seal. Found original cause of issue to be bad seal. Ordering door.; ordrng 1 LW11258473 (DOOR)
Near San Antonio, TX 78251
Richard G.
Job Details: 04/16/2020
DRYER AMANA NED4655EW1 "Replaced drum. While putting the front panel of the dryer on, the clips at the bottom broke off. Need to order clips.; ordrng 2 W10854425 (clip)s"
Near San Antonio, TX 78205
Steven G.
Job Details: 04/16/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Checked microwave found unit not heating, ordered parts; ordrng 1 W10754299 (magnetron) and 1 W10754523 (transformr) and 1 W10832024 (THERMOSTAT )"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/16/2020
OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Unit showing f8e0 lower fan under speed. Ordering not cooling fans to resolve the issue. Also found convection assembly in upper oven is extremely noisy. Ordering all 3 parts to resolve all issues. ; ordrng 1 WPW10213813 (fan-convct) and 1 WPW10273666 (blower LOWER) and 1 WPW10273667 (blower UPPER)
Near Cibolo, TX 78108
S. L.
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW5000DW2 Found basket speed error tested found bad capacitor ordered scheduled for Friday.; ordrng 1 W11395618 (CAPACITOR )
Near Schertz, TX 78154
S. L.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Part sent was Orion control board part needed was GF2 board, called tech line spoke to Chris got correct part number bypassed DC voltage determined this is definitely part needed. Unable to obtain part locally ordered part return on Friday.; ordrng 1 W11389713 (CONTROL)"
Near San Antonio, TX 78259
Jim G.
Job Details: 04/16/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Console is failing and blacking out. Several F0E6 errors. Ordering new console and control as a precaution. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (STAINLESS STEEL CONSOLE)
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/16/2020
WASHER MAYTAG MVWB765FW3 Customer stated that the u it began to fill and filled to top of agitator despite the unit having small load. Ran diagnostics and found no error codes. Ran automatic test cycle and unit skipped multiple steps indicating a control issue. Ordering new control to resolve issue.; ordrng 1 W11195970 (CONTROL)
Near San Antonio, TX 78240
Richard G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS950SIAM01 Customer states that the unit started making ice after my last visit and has been making ice since. Decided to proceed without repair.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 04/16/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HW2 Replaced fan motor on MW-Hood combo no issues after replacement unit is working as designed. Job complete.
Near San Antonio, TX 78223
Steven G.
Job Details: 04/16/2020
DISHWASHER FRGIDAIRE FGHD2465NW1A "Checked dishwasher found fault code OU checked and found bad vent Assy blower, replaced vent checked operation unit working normal now"
Near San Antonio, TX 78259
Jim G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Replaced. It’s slides and the baffle control. Issue resolved.
Near Selma, TX 78154
S. L.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFE320M0EB2 Called trade partners got authorization WPSBN00APL1 found failed control and broken thermal fuse ordered both rescheduling Friday.; ordrng 1 W11122555 (cntrl-elec) and 1 WP3196548 (fuse-thrml)
Near Shavano Park, TX 78231
Ezequiel V.
Job Details: 04/16/2020
REFRIGERATOR JENN-AIR JUD24FCERS00 Replaced thermistor on refrigerator checked for voltage good checked no issues. No error codes found. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/16/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Customer complaint is that the lid lock is broken again. Will need to reorder lid lock assembly and upper harness. Will need helper on return visit.; ordrng 1 W11028053 (harns-wire) and 1 W11176112 (latch)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/16/2020
REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that he issue resolved itself after following defrosting recommendation. No further issues at this time.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced modules. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/16/2020
REFRIGERATOR SAMSUNG RS2530BBP Customer stated fridge and freezer not cooling. Found issue to be defrosted and air dampener not work. Control board and damper assembly are NLA. Collected Sc.
Near Boerne, TX 78006
Shawn W.
Job Details: 04/16/2020
DRYER WHIRLPOOL WED8740DW1 The thermostat was the wrong variety and would not fit. Took picture on SD Pics and will need new part.; ordrng 1 279973 (cutoff-tml)
Near San Antonio, TX 78245
Richard G.
Job Details: 04/16/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Customer complaint is that the unit is not filling up. Entered diagnostics and found error codes F7E5 shifter fault, F8E1 no fill long fill. Ran automatic test and no water is getting to unit. Water is on. Ordering valves.; ordrng 1 W11222849 (valve)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/16/2020
WASHER MAYTAG MVWX655DW1 Called customer let them know was in route asked customer if they had any extended warranties for appliance. Customer stated no advised customer of all fees. Customer did not want to continue service. Job complete.
Near Helotes, TX 78023
Ezequiel V.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Replaced drip pan, adapter and ui tested refrigerator no error found during testing or operation. Unit is working as designed job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2020
DISHWASHER SAMSUNG DW80M2020US "Customer stated unit was still leaking. Found issue to be faulty seal under inner side of door. Found only way to get seal is order whole door assembly. Requesting authorization on parts.; rqstng P&A on 1 DD82-01374A (DOOR ASSEMBLY ), states that autho needed"
Near San Antonio, TX 78218
S. L.
Job Details: 04/16/2020
WASHER MAYTAG MVWX655DW1 Found lid lock error code cleared code and tested. All operations normal lifted top panel no issues with functionality of lid lock believed lid was attempted to be opened when unit was locked advised customer to not d this wait til indicator is off before opening. Gave estimate in case lid lock needed if issue comes back service fee good for 90 days.; rqstng P&A on 1 W11307244 (LATCH)
Near San Antonio, TX 78260
Jim G.
Job Details: 04/16/2020
RANGE WHIRLPOOL RBS305PRB00 Collected serv fee. Control and sensor need to be replaced. Kathy SR# 7727598977; ordrng 1 WPW10131825 and 1 WPW10340935 (cntrl-elec)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/16/2020
REFRIGERATOR JENNAIR JFFCC72EFP02 Unit not cooling found leak in SS coming from heat exchanger right inside cavity. Calling techline to report issue. Spoke with JK. He stated unit un repairable based on info provided. Read off disclaimer to me. Sr 7727597794
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
WASHER MAYTAG MVWX655DW1 Issue stated by customer: washer not filling all the way during deep fill and leaving door on clothes. Customer showed pictures and i ran see water levels to confirm not filling properly. Previous tech replaced control and water valve/housing. Ordering waiting harness and drawer.; ordrng 1 W11095106 (harns-wire) and 1 W11127356 (drawer)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/16/2020
REFRIGERATOR JENNAIR JS42NXFXDE01 Last visit found a light out in the freezer section. This time swapped out with a new light to resolve issue. No further issues at this time. Collected parts and labor.
Near San Antonio, TX 78253
Christian G.
Job Details: 04/16/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Issue stated by customer: upper oven was turned on and bottom started heating without customers knowledge. Unit fan was blowing as well non stopped. Customer couldn’t turn off oven and unplugged unit. Ordering control, console and wiring harnesses to resolve issue.; ordrng 1 W11225364 (harns-wire) and 1 W11225365 (harns-wire SIG) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78260
Jim G.
Job Details: 04/16/2020
DRYER SAMSUNG DV52J87OOEP/A2 Replaced pulley spring and pulley assembly. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 04/16/2020
RANGE MAYTAG MER6600FZ2 Replaced hidden element preheated no smoke all operations normal did find outer panel of door adhesive failed ordering new outer door PsP item call when part comes in.; ordrng 1 W11250167 (GLASS DOOR) and 1 WPW10612925 (nameplate)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KSSO48QTX04 Last visit found a faulty evap fan motor causing temperature issue. Swapped out with new fan motor to resolve issue. Unit functioning normally at this time.
Near San Antonio, TX 78215
Steven G.
Job Details: 04/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Checked oven found temperature to high adjusted temp checked operation unit is working normal now
Near San Antonio, TX 78216
Steven G.
Job Details: 04/16/2020
WASHER MAYTAG MVWB765FW3 "Checked washer found noisy gear case, when replacing stripped screw, replaced gearcase and screw found slider missing on new gear case replaced checked operation unit will not agitate needs new gear case ; ordrng 1 W11393685 (ASSEMBLY DRIVE ), used 1 W10734521 (SLIDER) from stock"
Near San Antonio, TX 78212
Steven G.
Job Details: 04/16/2020
WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found pump running and door lock engaged, checked pressure switch hose and cleaned air gap hose checked and unit not getting any water, customer has bad fill hoses, will get new ones to change out washer is ok."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFG320M0BS3 Checked range found left panel bent outwards glass door isn’t sitting properly to top cover. Ordering panel and glass door to resolve issue. ; ordrng 1 W10544145 (brkt-glass) and 1 W10666212 (panel-side) and 1 W11051158 (glass-door)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
RANGE WHIRLPOOL WOS51EC0HS00 "Issue stated by customer: oven will not heat on occasion. Sometimes unit does, other times unit will stay in preheat. Also unit will pause and resume heating intermittently. F6E4 UI com error. Ordering control, console and wiring harness.; ordrng 1 W10881989 (harns-wire MAIN) and 1 W11105004 (console) and 1 W11233570 (harns-wire) and 1 W11261167 (cntrl-elec)"
Near San Antonio, TX 78216
Steven G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator found unit not making ice found ice maker mold broken, replaced ice maker ran cycle and fill unit is working normal now"