We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78250
Sebastian
Job Details: 08/17/2021
Unit is pulling up no error codes all functions are working correctly on arrival found that customer had a unit loaded with several pieces of clothing that are very different sizes giant towels with little towels and all loaded in there a radically explain to customer how to load unit customer did not except advice expects to be able to wash blankets from bed expecting it to be silent 7731523781
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/17/2021
I removed the unit from the cabinet. Replaced the wheel tub and reinstalled rack and unit into the cabinetry. The dish rack is now functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2021
Complaint is condensation builds up on upper glass while using lower oven. Called tech line. Unit is working as designed. No repairs can be mad. Job complete. Sr 7731523199
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was no water being dispensed or ice production. Finding issue to be no water coming from the wall. Customer will have a plumber out for that issue. Rest of unit looks good.
We serviced a
WHIRLPOOL FREEZER
Model WRF560SMHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Also found a broken wire harness last trip, it did not get ordered for some reason. Reordering and returning when it gets in.; ordrng 1 W10309400 (Wire harness)
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was a dripping dispenser and not finishing cycles. Found F3E2 and F8E1 error codes. Replaced valve, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED4850BW1
Near San Antonio, TX 78209
Sebastian
Job Details: 08/17/2021
Timer not needed customer has put unit to the test and is working as it should after vent repair from maintenance
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated that only issue was the door. Adjusted the springs for the door and had customer test it out and customer is happy with repair.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/17/2021
Ive determined an issue with the transmission and possibly with the suspension s well. ; ordrng 1 W11423759 (Gearcase) and 1 W11218170 (Washer) and 1 W10734521 (Slider Assembly) and 1 W11400156 (Suspension)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated the dishwasher drain hose was cracked and dripping water underneath sink. Ordering drain hose to fix issue.; ordrng 1 W10712310 (hose-drain)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2021
Customer having intermittent issues with rear left burner not igniting. Tested unit. Issue is intermittent. Not caused by burner caps. Replaced burner head. Burner is now working properly. Could not get any further issues. Advised customer to monitor burners since issue was sporadic. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was no freezer light. Tried replacing freezer light but it wouldnt come out. Both customer and I were concerned about damaging the liner. Light came on while trying to remove light. Customer is fine with the way things are now. Unit tested good at this moment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY5
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/17/2021
I removed the back panel and turned the water on. Found that the leak was coming from the top of the water valve. I replaced the water valve and tested dispense to check for leaks. Aired out the lines. The leak is fixed. Our customer has another problem. The handles on the doors are loose and falling off. I tried to file these handles but found that the original installers from Best Buy (the worst installers in town) were to lazy to put the washers on the handles. I suppose they thought they were smarter then the engineers that designed these handles. Picture included. This is a functional problem that has run its course. I asked our customer if these were loose from the beginning and they said yes. Our customers cannot safely and functionally open these doors anymore because of the bad installation. Im ordering all parts needed and will send back to vendor whatever is not. Because these were loose form so long they are not sliding off the screws as designed because they have been worn. I might have to break off the handles. Seeking authorization OTL.; rqstng P&A on 8 WPW10288153 (Screw)s and 1 WPW10223025K (Handle Freezer) and 1 WPW10223019K (Handle RC) and 1 WPW10223019K (Handle RC) and 1 WPW10223025K (Handle Snack)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated oven wasnt working. Found issue to be igniter. Replaced igniter tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB
Near Center Point, TX 78010
Colton B.
Job Details: 08/17/2021
Issue is a cracked ice container. Customer states that rent a center is going to be paying for the call. Talked to rent a center later in the day, they state that they will not be paying for repair.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/17/2021
Replaced sensor, mag duct, and cover plate per techline recommendations. Issue still persists. Calling techline back to go over this issue. Spoke with Andrew, explained the situation and steps taken today. He asked a few questions regarding the process and stated there is nothing further that I can do to resolve this complaint as the unit is heating as designed. Stated no further parts and no further service needed. Sr 77301559926Advised customer of this, gave csr number as customer is not happy with this explanation.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated that oven would trip breaker when in use but they are able to use cooktop just fine. Replaced control board tested unit everything working properly. Yes to survey.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/17/2021
Customer stated unit not functioning and clean light flashing and unit beeping. Customer had power turned off to unit upon arrival. Unit was stuck in demo mode and with customer leaving power turned off to unit for an extended period of time it reset to get unit out of demo mode. Unit is functioning as designed now. No further issues at this point.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KBHC109JBL05
Near Boerne, TX 78006
Douglas H.
Job Details: 08/17/2021
Customer stated unit not heating or even attempting to heat. Pulled unit apart to ohm parts out. Upon attempting to remove one lead from the magnetron thermostat, I accidentally broke the thermostat, I replaced thermostat at no cost to customer since I broke it. Upon investigating the unit found that one of the leads off the transformer arched and broke off the transformer.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/17/2021
I disassembled the unit and removed the old valve housing. I installed the new housing and reassembled. Ran load su calibration and automatic test mode. All loads functioned as designed and the dripping has ceased. Ran manual test mode and isolated valves to ensure there was not continued leaking after shutdown. This unit is now fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/17/2021
Our customer said that the frost got a little better but it was still frosting then leaking on occasion. I took the door off and inspected the current gasket. It looked fine. I offered to heat treat again at no cost or replace the gasket. Our customer opted for replacing the gasket. I replaced the gasket, heat treated and installed. Our customer will wait for 24 hours to let the gasket cure.
We serviced a
FRGIDAIRE RANGE
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 08/17/2021
Unit needs new display, however display has been discontinued. Emailing invoice for SC to property manager who will call and pay.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430DP01
Near San Antonio, TX 78255
Colton B.
Job Details: 08/17/2021
Customer upset that I didnt have the part. Informed him that the part had been ordered but is out of stock. Unit needs a new console. Customer wants to wait until we get the part to come out. Will call customer when it gets in. ; ordrng 1 W11229663 (Control panel)
We serviced a
KITCHEN AID RANGE
Model KSGB900ESS2
Near Helotes, TX 78023
Colton B.
Job Details: 08/17/2021
Issue was that the RF burner was not lightings. Finding issue to be the burner caps were on the wrong burners after customer had cleaned unit. Fixed that, looked over unit, everything is looking good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/17/2021
Replaced faulty float switch as there was no water present. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer was getting F1E1 replaced control board tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78244
Chris S.
Job Details: 08/17/2021
Customer stated microwave was fine but they thought we install air duct for the air flow to go out the house. I told her that would be the builders who do that.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/17/2021
Unit overflowing with water on freezer side. Found evap drain line clogged. Cleared ice. Could not blow through hole in liner. Used screwdrivers to try and push clog. Small pieces of insulation fell out. Drain hole is sealed with insulation. Called tech line. No further repairs can be done. Customer will need to contact whirlpool customer service. File number for service Sr 7731521189.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/17/2021
I replaced the needed parts. Tested unit on both speeds of agitate and spin. The noise is gone. I ran calibration, then ran automatic test mode. All loads functioned as designed. I went back into diagnostics and received no error codes. This unit is finally functioning as designed now.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE04
Near San Antonio, TX 78239
Chris S.
Job Details: 08/17/2021
Customer said that refrigerator was under warranty. I looked it up and it is not under warranty customer doesnt want to go thru repair if she has to pay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/17/2021
Our customer is having a problem with both sections warming. They are both at 71 F FC and 67 RC. The compressor appears to be kicking on and the amp draw varies between 1.6 amps to 0.5 amps. I found evidence of possible sealed system leak. On the floor underneath the refrigerator as well as on the RC side coming from the evaporator. The rusty substance is coming from underneath the evaporator and the whole pan is rusted. We do not have a normal frost pattern on the RC evaporator. There is a frost pattern on the top tube of the evaporator coming from what I believe is the thin capillary tube. I hear a lot of intermittent passing of refrigerant. I ran test 4 compressor and condenser fan motor. The amp draw when the compressor came on during sub step 03 started at 1.2 Amps and dropped to .3 amps steadily. On sub step 04 the the RC fan came on the the amp draw stayed around .4 amps. In sub step 05 the FC fan came on and the amp draw was between 0.3 to 0.2 amps.I call DH. We will order a evaporator, dye drier and 3 way valve.; ordrng 1 WPW10643261 (RC evaporator) and 1 W10286069 (Dye drier) and 1 WPW10331270 (Valve 3 Way)
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/17/2021
Last trip found unit needed orifice holder, and had screws that broke off into orifice holder. This trip had the same thing happen to a different orifice holder. Did manage to replace rear center burner head. When testing rear center notice the valve acting up. This unit needs to be rebuilt with new parts. Ordering the remaining orifice holders, screws needed and valve for center burner. Returning with parts that didnt use today. Some parts psp and oos. ; ordrng 2 W11337062 (Orifice holder)s and 12 W11447718 (Screw)s and 2 W11337063 (Orifice holder)s and 1 W11333176 (Manifold center) and 1 W11337065 (Center office holder)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/17/2021
Customer stated that unit intermittently works. Start button doesnt work properly when pressed. Checked errors, found F3e2 inlet temp fault ,f5e4 lid not opened between cycles, f0e4 spin limited by temp, f2e1 stuck key. Tested buttons with encoder test, all buttons passed that test. When trying in normal operation couldnt get start button to work. Ran auto testing to see if could get unit to reset. Ordering console to resolve the issue. Unit will also need new inlet valve and main control, these parts were already ordered and received marked those as reschedule. ; rqstng P&A on 1 W11135391 (console)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/17/2021
Installed new pump and float switch components. Unit is draining. No leaks. Unit is working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Zachary
Job Details: 08/17/2021
Replaced actuator, calibrated and tested washer. No other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Chris S.
Job Details: 08/17/2021
Replaced capacitor and start device. Tested unit everything working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 08/17/2021
Ive verified a faulty uppermost sprayer arm and possibly tubing. ; ordrng 1 WPW10327455 (Uppermost Spray Arm) and 1 W10861745 (Feed Tube)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78201
Sebastian
Job Details: 08/17/2021
Replaced a drain pump along with the vent motor and gasket put unit and test mode all functions working as designed
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near San Antonio, TX 78213
Jim G.
Job Details: 08/17/2021
Replaced motor. Issue reolved. ; used 1 279827 (Motor Drive) from stock
We serviced a
WHIRLPOOL ICEMAKER
Model WUB50X24HZ
Near San Antonio, TX 78209
Jim G.
Job Details: 08/17/2021
This is actually a ticket for the ice maker. Bin thermostat is open. ; ordrng 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW
Near San Antonio, TX 78212
Jim G.
Job Details: 08/17/2021
I verified no further issues at this time.
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Terrell Hills, TX 78209
Jim G.
Job Details: 08/17/2021
Customer was not available. ; schdld next appmnt for 9/7 TUE !
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78232
Zachary
Job Details: 08/17/2021
Checked standalone ice maker, found recirculating pump not working. Replaced pump and tested all components, no other issues or error codes found. Recommended customer to use cleaner every 6 months.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Jim G.
Job Details: 08/17/2021
Ive verified a. Issue with the transmission. ; ordrng 1 W10721967 (Cam) and 1 W11454741 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Zachary
Job Details: 08/17/2021
Replaced control board, calibrated and tested washer. No other issues or error codes found. Washer is working as designed.
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Terrell Hills, TX 78209
Zachary
Job Details: 08/17/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Rockport, TX 78382
Michael
Job Details: 08/17/2021
Not making ice per customer. E5 error code, ice maker temperature mold is bad. Tested the fill test, its filling and working normal Confirmed the ice maker needs to be replaced. Please reschedule the customer when the part comes in. ; snapped 1 QuickPics
We serviced a
KITCHEN AID OVEN
Model KEBS278SSS04
Near Ingleside, TX 78362
Michael
Job Details: 08/17/2021
Error code for both top and bottom probe sensors F3E3, unable to clear out the code or get into diagnostics. Called and Spoke with Bryan SR7731525705, he said to switch the wires at the connector at the the control, I didnt agree, the appliances never had the issue until now, he said to charge out one of the sensors to see if that would work. Checked the resistance at both of the sensors, both are good. I put the covers back on and put appliance back in place. This is going to be a control issue per tech sheet. The customer wants to go through with the repair. Ordered the control, no ETA, please reschedule when the part comes in.
We serviced a
WHIRLPOOL OVEN
Model GMC275PRB03
Near Portland, TX 78374
Michael
Job Details: 08/17/2021
I didnt check my parts list/bin this morning and took for granted the parts for this job were in there. Looking at the job, it doesnt even show the parts were ordered. Im almost positive I input the information but it didnt save. I called the customer and advised him of this, he wasnt too happy and decided not to go through with the repair. Completed the job
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78415
Jim
Job Details: 08/17/2021
Customer states that washer is leaking water at front left corner. Also states that she has had numerous issues with washer since purchased in December 2020. Check for leak up front, no leak found. Check rear, find evidence of leak along back wall of washer, coming from internal drain hose. Also find washer not leveled. Level washer. Washer is also not agitating properly. Possible clutch issue. Please order internal drain hose (W11553446), clutch (W10754448), and slider (W10734521). Please reschedule customer when parts arrive.; rqstng P&A on 1 W11553446 (Hose, internal drain) and 1 W10754448 (Clutch, elec.) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78415
Michael
Job Details: 08/17/2021
The freezer door is hitting the cabinet when you close it causing an air leak which is creating ice build up inside the freezer. Took one of the shims out and made adjustments on the door by lifting up on the end you open it and tightened the bolts, the door is closing and opening properly and no air leaks, the appliance is working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Corpus Christi, TX 78411
Michael
Job Details: 08/17/2021
Not making ice per customer. Tested the ice maker, it is rotating properly but the inlet valve isnt engaging. Ordered the inlet valve, rescheduled the ice maker just in case.; ordrng 1 WPW10498976 (Valve)
We serviced a
KITCHENAID COOKTOP
Model W10877782
Near Corpus Christi, TX 78414
Adam
Job Details: 08/17/2021
Crack in cooktop. Inspection of unit does show small spiderweb crack in the top left corner of cooktop. Order cooktop embezzles to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Robstown, TX 78380
Jim
Job Details: 08/17/2021
Install shift actuator, calibrate and test. Washer performance is as prescribed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HCO
Near Corpus Christi, TX 78415
Michael
Job Details: 08/17/2021
I didnt have the parts for this job. Called and spoke with DB, wasnt sure what happened, will look into it. Rescheduled the customer ; schdld next appmnt for 8/24 TUE !
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
Jim
Job Details: 08/17/2021
Customer states that microwave oven is making noise, and they smell something burning. Drop microwave from over range and remove outer skin. Discover high voltage capacitor burnt at wire end. High voltage diode also burnt. Connection to capacitor is burnt, but can be repaired. Please order capacitor (W10850446), and diode (W11256462), and advise customer when parts arrive. Arrange for second man to be available.; rqstng P&A on 1 W10850446 (Capacitor) and 1 W11256462 (Diode, Hi voltage)
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78418
Adam
Job Details: 08/17/2021
After installing control board still no response from the oven. I flip the breaker often on still no response voltage reading from harness red and black 241 read the ground 16 point something and black to ground 14 point something. Testing voltage at receptacle shows red and black At 240 but again grounding out at 14. Advise customer they will need a professional electrician to resolve this issue. Issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Corpus Christi, TX 78418
Adam
Job Details: 08/17/2021
Based on the conditions of both the home and in which the unit is being operated I have declined service on this unit for a number of reasons. number one unit is being used out in the open does not appear to ever be installed with drain hose running through the bottom of the floor number two customer is also using the top of the dishwasher has a shelf which is holding an electric cooktop/griddle that is being used. Number three unit is plugged into a series of power cords and there are several breaker boxes on the side of the home and I am not able to determine which breaker controls what in the home. Will contact partner team to document issue. sr#7731444980.; ordrng 1 W11348055 (Control)
We serviced a
WHIRLPOOL ICEMAKER
Model GI15NDXZS2
Near Corpus Christi, TX 78412
Adam
Job Details: 08/17/2021
Customer complaint of product producing too much ice. Running unit through automatic and manual testing showing been thermistor failed. Replaced thermistor to resolve issue
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Corpus Christi, TX 78411
Adam
Job Details: 08/17/2021
Of the four components that I ordered I only received three I did order both right and left hand side slides but only received left-handed. Also Big drawer that was ordered has a dent/defect right on the edge which will cause the peace not to sit flush in the unit. Re-order correct slide and bake drawer.; ordrng 1 W10921904 (slide-drwr) and 1 W10921905 (slide-drwr) and 1 W10757442 (drawr-util)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
Michael
Job Details: 08/17/2021
Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 08/17/2021
Customer said this range was supposed to be dispatched at the same time, so we may have a separate ticket for this unit. Went ahead and opened this one to help customer faster. Issues are FL burner takes a while to light and FR burns out when turned on low. Ordering parts as follows to resolve issues.; ordrng 2 WPW10515455 (LF&RF burner head assemblys)s and 1 WPW10515459 (Electrode) and 4 WP3368921 (Screw)s and 1 W10814916 (LF&RF saddle valve)
We serviced a
KITCHEN AID COOKTOP
Model n/a
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/17/2021
Right rear burner not igniting. Checked unit to find issue to be with burner head. Ordering burner head to resolve the issue also ordering the lip conversion kit as it appears that the orifice is the wrong one. Ordering that as well. ; ordrng 1 WP8286814 (burnr-head) and 1 W10853432 (spud-orfce)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near San Antonio, TX 78230
Sebastian
Job Details: 08/17/2021
Changed out control as per tech line customer to monitor unit did not see excessive amount of ice buildup customer should be fine at this moment explain to customer if they hear ice peeing that they may have to D thaw the fridge over about one day with the doors open
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Cibolo, TX 78108
Zachary
Job Details: 08/17/2021
Replaced both friction sleeves and door is now working as designed. Found no other issues or error codes. Dishwasher is working as designed.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near San Antonio, TX 78230
Sebastian
Job Details: 08/17/2021
Could not find any short to ground on the unit when testing electrically you have the full 240 and the 120 to neutral whats odd is even with all the loads unplug unit shows to have voltage even with only one probe connected which shows that there is some kind of electrical feedback unplugged the unit with unit off everything was fine checked out unit and plugged back in when back was exposed immediately the receptacle popped which doesnt make sense since none of the loads seem to be grounded on the unit reset breaker and tested power at the receptacle seems to be good power there but with one probe and I am showing the same 5 to8 V with just one probe plugged into either side and the other one in the air customer must Have electrician address wall issue
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/17/2021
Complaint is clothes coming out wet at end of cycle. Tested unit. No error codes. Ran diagnostics. No issues. Ran a quick wash cycle. Clothing was spun out at the end of the cycle. Could not duplicate any issues. Performed customer instruct on proper use and care procedures. Job complete. Advised customer parts on order for other washer job # 91555
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Sebastian
Job Details: 08/17/2021
Replace the motor and the timer tested unit unit working as it should
We serviced a
WHIRLPOOL RANGE
Model RF385PXGN
Near Schertz, TX 78154
Zachary
Job Details: 08/17/2021
Replaced receptacle and tested range. Had issues getting new version to connect properly but finally got it working. Range is now working as designed.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS556ESS02
Near Schertz, TX 78154
Zachary
Job Details: 08/17/2021
Replaced FR electrode (igniter) tested range cooktop. All burners are now working as designed.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30FXSS5
Near San Antonio, TX 78216
Zachary
Job Details: 08/16/2021
Checked dishwasher, issue was water leaking from bottom left side. Tested unit through diagnostics cycle without access panel and insulation installed at bottom. Could not locate any leaks. Potentially could have been from access panel not installed correctly due to the cabinetry trim being in the way. Potentially pushing against door causing leak. Reinstalled panel with no pressure on door and used two 1/4 inch screws with customers consent to secure panel properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/16/2021
Fresh food door gasket. It seal8ng. Heated and reshaped gasket. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB3
Near San Antonio, TX 78244
Zachary
Job Details: 08/16/2021
Called partner team to verify warranty. WP has this unit registered ending in a 3 Deana said it is fine to list it under that entitlement even though units model ends with a 2. She said to change back to ending in 3. Removed from cabinet with the assistant. Replaced all components WP recommends under warranty for this issue. Replaced back into cabinet and tested. OTR MW is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/16/2021
Tested unit. Thermistor for ice mold broken. Needs ice maker. ; ordrng 1 W10873791 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Jim G.
Job Details: 08/16/2021
Issuing rocker switch and control boards. ; ordrng 1 W11384469 (FF Rocker) and 1 W11172798 (Control Board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Jim G.
Job Details: 08/16/2021
Issuing rocker switch and control boards. ; ordrng 1 W11384469 (FF Rocker) and 1 W11172798 (Control Board)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near San Antonio, TX 78212
Jim G.
Job Details: 08/16/2021
Replaced drive assembly and removed obstructions from the drum. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78250
Sebastian
Job Details: 08/16/2021
Found that the motor is completely destroyed on the unit unit needs a new belt and motor at the very least
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 08/16/2021
Found that ice container was jammed inside unit was able to remove a steamer and considerable effort found that the water shoe on the icemaker was clogged with ice water had been just pouring over the ice block and into the bucket causing the auger mechanism to come displaced from the ice bucket it will not go back on flush must replace bucket tested icemaker icemaker rotated and filled up with water and ice maker is available so I am ordering it as a contingency if customer has ice being made the icemaker will not be needed. Both been an icemaker show available at the office scheduled customer for a next open spot explain to customer that they can call the office to try to get put on a cancellation list for faster service; ordrng 1 W11185686 (Ice container) and 1 WPW10300024 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/16/2021
Installed new freezer door. No issues during testing. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Sebastian
Job Details: 08/16/2021
Sr 7731511802 Could not find any leaks on the unit snap a picture of the bottom of the unit as the customer explained to me that they used it last night the bottom of the unit is completely dry call tech line as I do not have a good explanation for the customer why the unit leaked out of the front of the dishes were loaded wrong sick line assured me that if I watched everything in test mode I would be able to identify any leaks which I had already done ran the unit to a quick cycle in regular mode to double test could not make unit leak. Gave customer instruct to make sure that they are not blocking off the wash arms as per tech line
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/16/2021
Model Number: WDF520PADM7 Serial Number: FX2875863. This unit is not showing up in entitlements. We will need. Picture of the customers losing document to establish it in warranty. Our customer is having problems with water coming out of the vent wax motor area. I explained that this unit has a venting system from that area and it will expel moisture. They have been cleaning it often with Weiman Stainless Steel Cleaner and they were developing rust so they have been using Bar Keepers Friend Soft Cleaner. I explained that it is best to use what is guided in the owners manual. The rust is all over the front panel. Not just on the vent wax motor side. I ran diagnostics and received no errors. In service cycle all loads functioned as designed. DOP 13 September 2020. The drain hose was not looped up. I fixed this and secured it with a zip tie WPW10339879. We went over the recommended stainless Affresh cleaner in the owners manual. ; used 1 WPW10339879 (Zip tie) from stock
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMCS1016GSS1
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/16/2021
I called our customer to let her know I was on the way. She explained to me that she called our office and requested a 30 minute call ahead. I told her that I did not get that information. The model number is correct but the serial number is not. I found that this unit is a counter top unit and is not repairable. Even if it was it would be way to cost prohibitive. I explained this to our customer and provided guidance on where and how to replace. I did not charge our customer.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ03
Near San Antonio, TX 78230
Sebastian
Job Details: 08/16/2021
Customer has authorization for unit repair found that handles the loose unit has considerable amount of suction refrigerators are designed to have this not sure what we can do about it I did add Vaseline to attempt to lubricate the gaskets a little better gaskets appear to be in good shape and are holding in the temperature very well the customer continues to have problems pulling open door we might have to change the gaskets
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78212
Jim G.
Job Details: 08/16/2021
Ive verified a faulty diverter pump. ; ordrng 1 1901A (Diverter Pump)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near San Antonio, TX 78209
Sebastian
Job Details: 08/16/2021
Replaced both evaporator covers and customer to monitor for noises explain the freezing in the back can be caused by over packing which the unit appeared to be in several spots
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/16/2021
Our customer was having some problems with the u it intermittently not working. Then it started not working completely. It also was not draining for them so the have been using a pump. I notice that the start key would not respond. I replaced the console with a new one. I tested the unit on normal wash. The unit filled but would not wash and drain. The unit will need a new drain pump and sump and motor. Drain pump ordered. Suomi and motor will be needed as well. I rescheduled this part and will put it on with the drain pump.; ordrng 1 W10876537 (Drain pump)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near San Antonio, TX 78212
Jim G.
Job Details: 08/16/2021
Ive verified issues with the top (middle) rack rails. Replaced faulty rails. Issue resolved. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/16/2021
Our customer has a crack across the entire cook top. There was no one in indent that caused this. The went to cook some food one day and noticed the crack. It does not look like anything was dropped on the cooktop because there is no puncture hole. This unit was likely damaged during installation that started the crack slowly. Our customer purchase their home on 29 June 2021 and they sent the email requesting service on 23 July 2021 (picture included). This would fall within the 30 day cosmetic window even though the dispatch date was 02 August 2021. In my professional opinion this is more functional then cosmetic. This unit will work but would eventually cause a functional problem when the cook top eventually collapses. Part ordered. OOS.; rqstng P&A on 1 W11183708 (Cook top black)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/16/2021
Our customer has recently experience poor wash performance and feels like the unit might not be getting enough water. I tested the u it by running a normal cycle. This unit drains and fills. However, it would not wash. I replaced the sump and motor. Now the unit washes and is now fully operational. Our customer said yes to our short survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/16/2021
This unit is not showing up in entitlements but our customer has the receipt showing it is in warranty. Pictures included. Our customer was having a problem with the ice dispensing. I taped the door switch and tested the unit. The movement arm was being blocked by food items in the freezer. I removed the food items and reset the ice container. We removed some ice to stop it from binding and tested. The unit is now dispensing ice, both crushed and cubed. We loaded the remaining ice back in and tested again. This unit is now fully functional. Customer install and instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78230
Zachary
Job Details: 08/16/2021
Checked refrigerator, complaint is that freezer door pops open unsealed when refrigerator is closed and has cause frost build up in prior situations. E planned this is normal for this design. The 2 cabinets share airflow. The air displace,ent from refrigerator when closed causes freezer to pop open. FC evaporator supplies refrigerator with its cool air. Did however notice gap in FC liner that needs to be sealed. Ordering sealant to resolve issue. Everything else is working as designed.; ordrng 1 WP482338 (Sealant)
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near San Antonio, TX 78216
Zachary
Job Details: 08/16/2021
Checked washer, issue is door boot (bellow) is mildewed and customer wanted to replace it. Part is discontinued, and customer was really upset that no one called to let her know that. Apologized and did not charge her for 2nd appliance service call for this unit to appease.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS02
Near San Antonio, TX 78233
Zachary
Job Details: 08/16/2021
Had incorrect mod#&ser#. Updated, in warranty. Per Technical Service Pointer #: W11525545 Rev B Action Required: Mandatory, Release Date: April, 2021. Connect unit to WiFi and software will update to resolve issue. Called tech line to confirm, spoke with Ed, SR# 7731503836. Confirmed connecting to WiFi through app will update software and resolve issue. Assisted customer in set up. Advised customer that updates only process during standby mode, typically in the middle of the night. After updates, unit will be working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near La Vernia, TX 78121
Chris S.
Job Details: 08/16/2021
Customer stated that icemaker doesnt work anymore. When running test got no response from icemaker. Ordering icemaker part is out of stock; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Floresville, TX 78114
Chris S.
Job Details: 08/16/2021
Replaced icemaker tested unit everything working properly got no error codes.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Floresville, TX 78114
Chris S.
Job Details: 08/16/2021
Customer stated that dryer was not operating properly. Got error code F3E3 faulty inlet thermistor. Also UI was not working properly. Also ordering UI and thermistor. UI out of stock.; ordrng 1 W11384511 (UI), ordrd 1 WP8577274 (thermistor)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78233
Chris S.
Job Details: 08/16/2021
Replaced door tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model G7CE3034XB00
Near San Antonio, TX 78233
Chris S.
Job Details: 08/16/2021
Was replacing everything and found that oven limit didnt have the right part in the bag and one of the switches was broken. Part order is psp item.; ordrng 1 WP7450P034-60 (swtch-lmit) and 1 WP9762441 (swtch-slct) and 1 WPW10316815 (knob)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Converse, TX 78109
Chris S.
Job Details: 08/16/2021
Customer stated that she was getting Saint Eric owed F1E10 which is fault ACU. I have control board but wanna order wire harness and UI as well.; ordrng 1 W11416458 (Ui) and 1 W11330869 (Main harness)