We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ00
Near San Antonio, TX 78261
Garry
Job Details: 08/04/2022
Customer complaint of intermittent loud clicking noise when starting microwave. Confirmed customer complaint and found issue to be maladjusted interlock assembly. Disassembled unit and adjusted interlock switches. Returned unit to operation and unit now operates as designed with even the softest door closure. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL LAUNDRY
Model MVW7232HW0
Near Greenbrier, AR 72058
Jeff N.
Job Details: 08/04/2022
Sr# 7734274707 lCustomer stated when using extra power on any cycle unit would put some water in then start agitating with no water in it. Installed ui board. Washed with power wash button. Ran water in for about 30 seconds then agitated for awhile then put more water in. According to service pointer this is correct. Unit is working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7551S
Near San Antonio, TX 78259
S
Job Details: 08/04/2022
Upon arrival customer stated unit had a fan issue then stopped working. Verified with Samsung tech line that we have a locked up fan. Ordering 1 Evaporator cover with fan da97-16028a to resolve issue. Razy-7005071702Force defrost-rd; ordrng 1 DA97-16028A (Evap assembly cover)
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Benton, AR 72015
Blake D.
Job Details: 08/04/2022
"Replaced element due to sp, tested unit no leaks, had customer sign damage form before I started, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBS
Near San Antonio, TX 78233
S
Job Details: 08/04/2022
Upon arrival customer stated unit would make a noise but stopped the same day she reported it. Could not replicate issue or sound. Advised customer to record the issue so we can pin point the issue. Customer states they will get he sound recorded for us. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78233
S
Job Details: 08/04/2022
Upon arrival customer stated unit would dispense warm water and that the filter would pop out when kicked or pushed. Advised customer that a decent amount of force would cause the filter housing door to pop open causing the filter to come out. Also tested water and water read 50 degrees and cold. Advised customer the water will not come out ice cold especially after multiple uses. Gave customer proper instruct and install for the unit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near San Antonio, TX 78233
S
Job Details: 08/04/2022
Upon arrival customer stated the unit began shaking more than usual while washing a load of towels on the normal cycle. Contacted Samsung tech line and per tech line the unit needs to be used on bedding and low spin or quick wash with low spin as the spin in a regular cycle will shake at higher rpms in spin mode. Unit has no error codes. Retested unit with tech line per tech line unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Live Oak, TX 78233
S
Job Details: 08/04/2022
Upon arrival customer stated unit had a burnt smell but could not verify if it was the unit or the oven causing the smell. Customer stated their young child turned on the oven at one point and the customer thought the smell was coming from the refrigerator it self. Checked harness in ice box and controls. All wiring good. No burnt or black spots. Customer stated the freezer light got stuck and it came unstuck the same day. Advised customer that due to moisture build up in the freezer the light switch may stick. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/04/2022
Last trip found faulty console due f2e1 shorted key. Replaced console to resolve the issue. Unit functioning properly now. No further issues at this point. Authorization covering all costs.
We serviced a
GE REFRIGERATOR
Model GNE27JMMKFES
Near San Antonio, TX 78254
Richard G.
Job Details: 08/04/2022
Customer complaint is that the unit is tripping the breaker. Tested out control board and found it shorting out. Ordering the control board. Also seems to be having issues with the icemaker. Ordering icemaker.; rqstng P&A on 1 WR30X35285 (Icemaker) and 1 WR55X40448 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/04/2022
Tested unit. Bad sump motor. Replaced sump. No further issues. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML75011HB
Near San Antonio, TX 78258
Garry
Job Details: 08/04/2022
Customer complaint of microwave door trim cracking and door separating at bottom. Ordering Complete Door - Black (W11206887) and Nameplate (W11178521) to address issue. Door is showing OOS. Please schedule for soonest availability once parts arrive.; rqstng P&A on 1 W11206887 (Complete Door (Black)), ordrng 1 W11178521 (Nameplate)
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS2
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/04/2022
Last trip found faulty bin thermistor and filter housing placement to resolve issues. Unit functioning properly now. No further issues at this point. authorization covering all costs.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Helotes, TX 78023
Sebastian
Job Details: 08/04/2022
Replaced motor as of last Tech diagnosis, tested unit, unit working as should.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Universal City, TX 78148
S
Job Details: 08/04/2022
Upon arrival customer stated the 3rd level rack had broken. Verified the left and right side assembly tracks were damaged. Also the rack adjuster on the 2nd level. Replaced rack adjusters on 2nd level with new. Ordering 1 W10913628 left hand track assembly and right hand track assembly W10653356 to resolve remaining issues. ; ordrng 1 W10913628 (Left hand track assembly) and 1 W10653356 (Right hand track assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Helotes, TX 78023
Sebastian
Job Details: 08/04/2022
WPW10409079 pump Found unit dream post to be getting power but not pushing anything through went ahead and dismounted both pumps and checkEd for debris.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY03
Near San Antonio, TX 78249
Sebastian
Job Details: 08/04/2022
After replacing water filter housing, found small kink in back supply hose contributing to not fully dispensing water as should, tested unit and is now functioning properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78221
Jesus C.
Job Details: 08/04/2022
Installed new valve. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78222
Jesus C.
Job Details: 08/04/2022
Tested unit. Insufficient compressor. Replaced compressor. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Converse, TX 78109
Chris S.
Job Details: 08/04/2022
Replaced icemaker tested unit everything working properly.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE204KPS0
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/04/2022
Verified unit needs a new year per service pointer/special project. Replace heater to resolve the issue. Unit tested good now. No further issues at this point. Unit has not begun leaking yet.
We serviced a
MAYTAG WASHER
Model MVWX700XW1
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/04/2022
Last tech found faulty valve assembly. Replaced hot and cold valve. Unit functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78230
Garry
Job Details: 08/04/2022
Customer complaint of washer not working. Arrived to discover error code F7E1 (Tachometer Missing or Wrong Signal) in Service Diagnostics. Tested Motor Run Capacitor and measured 0.08nF. Found worn Splutch and Drive Belt. Ordering Capacitor (W11395618), Splutch Kit (W10721967), Drive Belt (W11239857), and rescheduling Shift Actuator (W10913953) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11395618 (Run Capacitor) and 1 W10721967 (Splutch Kit) and 1 W11239857 (Drive Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2022
Door not closing fully. Will not start cycle. Door latch not making full contact. Reshaped latch. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/04/2022
Last tech found faulty console, control and blower motor. Rediagosed unit to find issue to be faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit under warranty.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Corpus Christi, TX 78415
John L.
Job Details: 08/03/2022
Installed heater, issue on this unit has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Corpus Christi, TX 78412
John L.
Job Details: 08/03/2022
Installed new interface, issue on unit resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Corpus Christi, TX 78412
John L.
Job Details: 08/03/2022
Fill tube was not inserted correctly into valve, secured tube into valve tested and issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Corpus Christi, TX 78414
John L.
Job Details: 08/03/2022
Installed heater, issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Corpus Christi, TX 78414
John L.
Job Details: 08/03/2022
Inspect the unit, defrost heater is functioning. Unit is low on refrigerant, most likely due to a leak in the system. Will need to replace evaporator to resolve this issue.; ordrng 1 W11357918 (Evaporator) and 1 W11504449 (Lokring) and 1 W11504449 (Lokring suction)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Orange Grove, TX 78372
Adam
Job Details: 08/03/2022
Job dispatch as special projects dishwasher is leaking from bad heating element bushing. Inspection of unit shows bushings arent packed bad on this unit and qualify for element replacement. Replaced element ran cycle no drips or leaks issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Skidmore, TX 78389
Adam
Job Details: 08/03/2022
Customer complaint of lid lock not engaging. Inspection of unit shows air code for Longfield know Phil. Mainly testing would like shows excellent functionality no issue mainly testing cold water valve on the other hand results in almost no water entering tub. Replaced water valve with truck stock part calibrated unit ran verification cycle issue resolved. It is worth noting however that customer does not have a hot water valve hook up also Unit is running off well water and were customer originally had unit plugged in the entire wall is eroding away due to large water leak I believe customer is getting intermittent power from that receptacle due to the water issue. Hook up power cord and try it from a different outlet All testing was successful .; used 1 W11101906 (Value) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Beeville, TX 78102
Adam
Job Details: 08/03/2022
Install basket gear case wash plate and cam calibrated unit ran verification cycle issue resolved
We serviced a
FRIGIDAIRE DISHWASHER
Model n/a
Near Port Aransas, TX 78373
John L.
Job Details: 08/03/2022
Inspected unit, found unit has electronic. Controls and UI will need to be replaced to resolve this issue. Customer declined repairs, as it would be easier to replace.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL30IGX00
Near Beeville, TX 78102
Adam
Job Details: 08/03/2022
Install control board tested unit icemaker issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Victoria, TX 77904
Michael
Job Details: 08/03/2022
The center rail to the deli drawers is broken and the piece that the pantry door hooks onto is also broken, ordered parts and rescheduled the customer ; ordrng 1 W10874836 (Right end cap) and 1 WPW10326469 (Center rail)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77905
Michael
Job Details: 08/03/2022
The customer said she purchased it August 8th 2021, advised I would need proof of purchase, said she will go to Lowes and get the receipt, rescheduled for next available day; schdld next appmnt for 8/8 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Port Aransas, TX 78373
John L.
Job Details: 08/03/2022
Inspected unit, ice clumping in chute. Looked at separator. Can see gap where door not sealing properly, ordering 2 incase any manufacturing errors in new component.; ordrng 2 W11355294 (Separator)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Corpus Christi, TX 78410
John L.
Job Details: 08/03/2022
Installed magnetron, diode, cap, and thermostat. Tested after installation, issue resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/03/2022
Upon arrival for the other ticket, customer stated a new issue came about. Freezer lights dim and one is out. Found upper left freezer light out. Ordering module to resolve this new issue. ; ordrng 1 W11462342 (Module)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78254
Richard G.
Job Details: 08/03/2022
Per Special Project S17304, replaced heater. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78233
Garry
Job Details: 08/03/2022
Customer complaint of freezer door not sealing. Found door separated from bracket at 2 lower attachment points. Reattached door to bracket and tested seal. Gasket now sealing around perimeter of door and operation of FC door is checking good. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW01
Near San Antonio, TX 78247
Garry
Job Details: 08/03/2022
Customer complaint of washer not finishing cycle and displaying F35 error code. Previous tech sought resolution in drain system, but technical documents tell me this is an issue of the pressure system. Checked pressure switch and hose and both testing good. Removed pressure dome from tub and cleaned this part. Unit now functioning as designed. Customer admitted to overdosing detergent and that this machine sat idle for years. Ran cleaning cycle with vinegar and advised customer to contact us if issue persists. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78259
Garry
Job Details: 08/03/2022
As per Technical Service Pointer #W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Reinstalled unit and tested operation. No leaks, element heating appropriately, and amp draw in spec throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78257
Sebastian
Job Details: 08/03/2022
Confirm bad style heating element replaced with Peter provided by customer deliver by whirlpool check for leaks outside of cabinet good to go
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US
Near San Antonio, TX 78255
Sebastian
Job Details: 08/03/2022
#0369 Confirmed with customer that the drain set up was not appropriate previously it has since been repaired went ahead and pulled unit out and checked leak trap for any water found that there was only dried up evidence cleaned up sensors and tightened up screws at the sump which appeared to be loose
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model n/a
Near San Antonio, TX 78228
Jesus C.
Job Details: 08/03/2022
Process line for high side on drier was cut. Installed process stubs on lo side and high side. Cleared system. Recharged. Good pressures. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78244
S
Job Details: 08/03/2022
Upon arrival replaced faulty gear case and cam. Retested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78015
Sebastian
Job Details: 08/03/2022
Customer having spotting issues on the dishwasher also heard knocking on the other side found knocking the bee wire harness pinging on the sump use zip tide to resolve issue I'll miss you instructed on soap hope customer has softener needs to use appropriate amount ofsoap; used 1 8567668 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78244
S
Job Details: 08/03/2022
Upon arrival replaced faulty ice maker with new. Ran a diagnostic test on the ice maker and ice maker harvested and filled with water. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78255
Chris S.
Job Details: 08/03/2022
Have to reschedule due to new heating element not having rubber gasket on it. Call customer to let them know customer is OK with your schedule for next Wednesday.; ordrng 1 W11537778 (Heating element)
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMDFS24HM01
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/03/2022
Installed new harness. Still having same issue. During inspection found cabinet frame dented near door switch on left side. Will need to document with techline. ; schdld next appmnt for 8/4 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78251
Jesus C.
Job Details: 08/03/2022
Customer wants to reschedule again. ; schdld next appmnt for 8/8 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78261
Garry
Job Details: 08/03/2022
Called customer en route to advise of eta and was told by customer that it made little sense for me to come out without parts. Customer would prefer tech arrives with parts required to repair unit. Parts on order but not yet received. Please schedule for soonest availability once parts arrive. ; saved tckt
We serviced a
SAMSUNG WASHER
Model WA40J3003AW/AA
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/03/2022
Customer complaint is that there is lint on the clothing. No error codes. Good spin and agitate. Good drain. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Floresville, TX 78114
Jesus C.
Job Details: 08/03/2022
Installed new compressor. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ
Near San Antonio, TX 78258
S
Job Details: 08/03/2022
Before arrival contacted customer and customer stated that she would like to reschedule for Monday either the first or second call if possible. No further issues at this point. ; schdld next appmnt for 8/8 MON AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near San Antonio, TX 78222
Daniel
Job Details: 08/03/2022
Returned with parts to repair. Installed new user interface. Tested unit. Unit now fully functioning as it should. Unit fills, washes, and drains. Made sure there were no leaks. Unit now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78259
S
Job Details: 08/03/2022
Upon arrival per last tech we had a leak from drip pan. Replaced pan and drain tube. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Garden Ridge, TX 78266
S
Job Details: 08/03/2022
Upon arrival customer stated ice maker was working as should. That they would get a few small pieces of ice. Verified that the ice was being made as should and that the unit functions as designed. No issues with the Icemaker other than a couple of pieces breaking dude to the auger crushing them while dispensing. Tightened freezer door handle for customer. Advised customer to empty out the bin to decrease ice build up in the scouted and small pieces. Unit functions as designed. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/03/2022
Wrong screws were sent. What was sent was the door pins that are used to adjust the door panel. Need the lower door hinge screws. Can use them with the new door. Ordering all screws related to the door.; ordrng 4 W11189635 (Screw)s and 5 W10851443 (Screw)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78260
Garry
Job Details: 08/03/2022
As per Technical Service Pointer #W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Reinstalled unit and tested operation. No leaks, element heating appropriately, and amp draw in spec throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78261
Garry
Job Details: 08/03/2022
Customer complaint of refrigerator icemaker not producing ice. Found temperatures to be in spec, but found E5 error code in icemaker diagnostics. Ordering Icemaker (W11579560) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11579560 (Icemaker)
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/03/2022
Customer stated unit stopped making ice after someone had pulled the unit out. During investigation also found a loose wire harness underneath unit, used wire tie to secure. Found that the water valve on the home side was never turned back on. Removed unit from cabinet to turn water valve back on. Unit testing good now. No further issues at this point. ; used 1 Wp8567668 (Wire-tie) from stock
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS04
Near Boerne, TX 78006
Sebastian
Job Details: 08/03/2022
Verified user interface to control code ordering parts. Interface was down on arrival without tripping the breaker after flipping breaker on and off interface came up confirming issue; rqstng P&A on 1 W10588753 (Console) and 1 W11179310 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Boerne, TX 78006
Sebastian
Job Details: 08/03/2022
Replaced freezer door as per last Tech Tested ice maker And fill everything working as it should customer to monitor. Found busted wiring
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Boerne, TX 78006
Sebastian
Job Details: 08/03/2022
Found icemaker seized up mechanically broken at the motor went ahead and replace icemaker and cleaned out ice delivery chute
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG51US0DS00
Near Helotes, TX 78023
Chris S.
Job Details: 08/03/2022
Customer asked me questions before entering about the top if theyre supposed to be orange tips at the end of the flame said yes thats normal customer said OK he does not need service.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Fredericksburg, TX 78624
Drew
Job Details: 08/03/2022
Upon arrival replaced acu, power supply, ui, main harness, com harness to resolve issues of fan speed error code. Didnt fix the issue. Tech line is closed, would need to reschedule when they are open to discuss issues. ; O-emld tckt
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/03/2022
Customer reported multiple issues. Bake selector knobs not staying on, found cause to be metal insert to be missing. Ordering knobs to resolve that issue. Reported that cooktop portion burners not functioning properly. Found burner heads need to be replaced. Ordering burner heads to resolve that issue. And bake elements not igniting to allow proper heating of unit. Found cause to be faulty bake elements. Ordering both to resolve the issues. Customer would like us out to install bake elements when they come in. ; ordrng 1 W10878504 (Bake burner 30) and 1 W10878505 (Bake element small oven) and 1 W11591511 (Knob selector 18) and 1 W11574370 (Knob selector 30) and 5 W11319683 (Burner head)s and 1 W11319673 (Burner head)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near San Antonio, TX 78254
Chris S.
Job Details: 08/03/2022
Customer stated that washer would stop and Not spend got error code F5E2 which is too much studs. Customer needs to clean out Dispenser. Ran it in test mode everything tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near La Vernia, TX 78121
Jesus C.
Job Details: 08/03/2022
Called tech line. 120 watts during compressor run. Possible leak on high side. Sr 7734266040 drier came damaged from factory. Will need new drier. Will order extra as precaution. ; ordrng 2 W11109499 (Drier)s
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/03/2022
Upon arrival customer stated unit would fully spin out heavy stuff like blankets. Went into diagnostics mode to check error codes none were present. Did a test mode and everything was functioning fine. Tested pressure sensor and it didnt read correctly, water valve also seemed clogged not allowing full water flow, drain pump grinder when running. Rescheduling inlet and drain pump in case those are needed also since both are delayed. Would need autho to proceed ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, TX 78624
Richard G.
Job Details: 08/03/2022
Replaced control. Calibrated unit and ran through diagnostics cycle. Unit is operating as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78248
Garry
Job Details: 08/03/2022
As per Technical Service Pointer #W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Reinstalled unit and tested operation. No leaks, element heating appropriately, and amp draw in spec throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS04
Near San Antonio, TX 78254
Chris S.
Job Details: 08/03/2022
Customer stated that water from dispenser was coming out milky looking. Took filter off helped a little bit but still coming out discolored. Going to order Reservoir to see if that fixes issue customer paid service call. ; ordrng 1 W11482382 (Resivour) and 1 W11482025 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near San Antonio, TX 78240
Chris S.
Job Details: 08/03/2022
Customer stated that refrigerator was not working but freezer stayed cool barely. Took amp draw on compressor got no amps at all never turned on. Need to order compressor control board and evaporator fan motor. ordrng 1 W10507884 (compressor)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Adkins, TX 78101
Jesus C.
Job Details: 08/03/2022
Installed new compressor. Compressor will not try to start but will not run. Called Techline. New compressor is locked up. Will need to replace compressor. Sr 7734264821. Customer does not want to wait another 8 weeks for a new compressor. Called whirlpool partner team to document Sr 7733841647. Will have to follow procedures and order new compressor. ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Garden Ridge, TX 78266
S
Job Details: 08/03/2022
Upon arrival customer stated unit did not start. Verified a faulty control causing the unit not to start. Customer stated the unit was only 2 years old. Customer stated they would be purchasing a new unit but thought it would be a quick cheap fix on the unit.Customer will not continue with repair. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/03/2022
Last trip found icemaker to be working intermittently. Replaced icemaker to resolve the issue. Part under one year warranty. Labor under 90 day warranty. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/03/2022
Confirmed unit needed heater replacement per service pointer/special project. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Unit had not began leaking.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78260
Sebastian
Job Details: 08/03/2022
Heater was the brass style which could possibly leak replacing with stainless steel as per service pointer check for leaks while Outside of wall good to go
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near San Antonio, TX 78230
Garry
Job Details: 08/03/2022
Customer complaint of being unable to connect appliance to internet. Attempted to do so by following instructions in owners manual and was unable to succeed. Contacted Connected Appliance team and was instructed to replace Electronic Control. Ordering Electronic Control (W11233631) to address issue. Part on order but not yet received. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Floresville, TX 78114
Daniel
Job Details: 08/03/2022
Returned with parts to repair. Installed new control and tested unit. Unit now functioning as designed. Unit now fills, washes, and drains as it should. No leaks. Unit now functioning as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Fredericksburg, TX 78624
Drew
Job Details: 08/03/2022
Upon arrival removed valve that another company installed which is the wrong one and has a hot and cold valve, installed the one that should be in. Turned on water to check for leaks, none present, ran in diagnostics and unit showed everything working correctly. Turned unit on to cycle and it called for water immediately, ran unit to verify ice was being made. Unit made 2 batches of ice while I was here and was working on the 3rd. Customer not available for signature
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Fredericksburg, TX 78624
Drew
Job Details: 08/03/2022
Upon arrival found ice maker not responding to anything, replaced ice maker and unit called for water immediately. No further issues at this point ; ordrng 1 WP67002633 (pan-crispr)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/03/2022
Upon arrival found grinding/rubbing noise coming from the agitator. Removed agitator and found coins, and broken plastic from the agitator. Removed debris. Ran unit and it was working fine. Ordering agitator and screw since the agitator is broken, ordering suspension due to unit walking away. Husband number is 8309980040.; rqstng P&A on 1 W10752187 (screw) and 1 W11550891 (Agitator) and 1 W11400156 (Suspension)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/03/2022
Upon arrival removed recalled heater, installed new one. Tested unit and no leaks or issues. Found signs of severe water damage due to recalled style heater deteriorating and leaking all over the cabinets, flood, Sheetrock, and baseboards all documented through pictures. Attempted to fill out form on service pointer W11540964 but unsuccessful due to log in issues even though everything is correct. Was told to have customer contact whirlpool to explain damages and situation. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Floresville, TX 78114
Daniel
Job Details: 08/03/2022
Customer reported unit not functioning at all and wont drain. Upon arrival found that unit was locked up. Was able to get the lid unlock but no other functions were working. Unit was getting correct voltage. Checked all connections and harness and all was good. Found gear case severely leaking oil. Issue looks control related. Ordering control, gearcase, lower harness, stator, rotar, and drain pump. Will return with parts to repair. ; rqstng P&A on 1 W11417461 (Control) and 1 W11393685 (Gearcase) and 1 W10777956 (Lower harness) and 1 W10915700 (Stator) and 1 W10915701 (Rotar) and 1 W10876600 (Drain pump)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/03/2022
Upon arrival removed drip tray, float switch, and bottom seal to resolve leaking issues/F8e4 error code. No further issues at this point
We serviced a
MAYTAG WASHER
Model MHW8100DC0
Near San Antonio, TX 78249
Chris S.
Job Details: 08/03/2022
Upon arrival customer stated has been reset washer everything was working correctly and does not need service.
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near Cibolo, TX 78108
Chris S.
Job Details: 08/03/2022
Replace pressure switch to the unit unit still not working correctly phone issue to be control board. Control board is no longer made per sears parts . Tell customer theyre gonna have to talk to their extended warranty people to see what the next step is to get it replaced.
We serviced a
JENNAIR MICROWAVE OVEN
Model JMC2130WS01
Near San Antonio, TX 78260
Sebastian
Job Details: 08/03/2022
Unit is throwing an arrow code for a bad inverter confirmed bad inverter and magnetron.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cibolo, TX 78108
S
Job Details: 08/03/2022
Upon arrival customer stated units dispenser would not open and the unit did not start. Tested unit and found 0 error codes. Tested unit and unit functions as designed. Gave customer proper customer instruct and install. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78244
S
Job Details: 08/03/2022
Upon arrival customer stated unit stopped cooling in both sections over the weekend. Put unit into test mode 4 activating the compressor and condenser fan. Checked amperage on compressor and found the unit while under load would jump up to 22.4amps and down to 10.4. Contacted DH and verified a faulty compressor. Ordering 1 W11574734 compressor, 7/5 NR ms W11504431, W11504415 8.5/8, W11506621 6 nk, W11506635 charging tube, and 4 W11417341 screws to resolve issue. Compressor is oos. Ss tech needed on return. ; ordrng 1 W11504431 (7/5 NR MS) and 1 W11504415 (8.5/8) and 1 W11506621 (6 nk) and 1 W11506635 (Charging tube) and 1 W11412045 (Compressor) and 4 W11417341 (Screws)s
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near San Antonio, TX 78230
Garry
Job Details: 08/03/2022
Customer complaint of oven temperatures being off and oven in need of calibration. Observed and recorded temperature measurements for preheat and 3 element cycles. When set to 350F baking temp, oven preheated to 400F and maintained average baking temperature of 351.8F. Unit is checking good. Reviewed theory of operation with customer and answered all questions. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC3
Near San Antonio, TX 78245
Richard G.
Job Details: 08/03/2022
Customer complaint is that the unit shakes uncontrollably. Verified issue. Replaced shock absorbers. Ran through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS07
Near Converse, TX 78109
Douglas H.
Job Details: 08/03/2022
Rediagosed unit to verify to be a SS issue. Found compressor came on right away and began cooling immediately, customer reported that unit would cool then stop cooling. Replaced control due to intermittent cooling. Rediagosed unit primarily because compressor arrived on its side. After replacing control unit began cooling immediately upon testing. If issue persists please order W11557425 compressor
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78213
Garry
Job Details: 08/03/2022
Arrived today to execute repairs based on findings of previous visit. Upon disassembly of console, discovered receiver for pressure sensor has been broken off of ACU. Ordering ACU (W11510463) go address issue and rescheduling other part. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11510463 (ACU)
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near San Antonio, TX 78260
Sebastian
Job Details: 08/03/2022
Replaced parts as per last technician diagnosis and tested unit unit testing good parts replace capacitor diode and magnetron