Near Boerne, TX 78015
Douglas H.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Last trip found faulty control due to inadequate heating. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Helotes, TX 78023
Colton B.
Job Details: 12/10/2019
WASHER AMANA NTW4516FW3 Called ahead to customer. Customer canceled appointment.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNT00 "Issue was a no cool refrigerator, no light in refrigerator and ice dispenser problem. Replaced start relay, compressor started right up and is checking good. Cooling issue resolved. Replaced bulb in refrigerator, light still did not come on. Ordering a socket to resolve issue. Held off on installing ice door kit. Next visit I will asses the ice dispensing issue to see if the kit is necessary. Carl REALLY needs a Saturday return visit. Told him I’d reach out to office to see if anyone is working next Saturday. Tried to call home owner but no answer and no voice mailbox set up on return visit. ; ordrng 1 4387478 (socket)"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/10/2019
COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 "Customer complaint is that the burners will get too hot on medium temperature setting. Previously has had all 4 burners and infinite switches replaced as well as the control. All voltages and ohms good. Called techline, spoke with Dustin. Unit is working as designed. There is nothing else to replace except the harness, and that doesn’t need to be replaced. SR#7726588471. Customer does not agree there is nothing wrong with unit. Advised him to contact Whirlpool customer service about the issue for next steps."
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/10/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "SG helped me take this one to the finish line. The unit did need a new water hose which Steve provided from his truck stock, which I will need to return to him. We cut the drain hose more, took out the auxiliary pump altogether. Tested unit, worked fine. Set it for max ice. Told client they should have ice within 24 hours and to give us a call if there are any further issues. This job is complete and I had to re-add the parts because they did not carry over from the other visits. Parts have already been installed and do not need to be ordered. I transferred the parts from the order list to the truck stock list. Fully operational. Job complete.; used 1 29000406F (72” POLYFLEX C2521), 1 W10646596 (HARNESS), 1 W10747426 (VALVE), and 1 W10764770 (PUMP) from stock"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED8500DC4 Replaced element. Issue resolved.
Near San Antonio, TX 78240
Jim G.
Job Details: 12/10/2019
REFRIGERATOR KITCHEN AID KBFN402ESS00 The existing gasket requires a strong adhesive to adhere to the line. I will try to find the correct liner as per the customer request however I’m the event I cannot find it I will just return to secure the old gasket. ; schdld next appmnt for 12/13 FRI 8-12
Near San Antonio, TX 78231
Jim G.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW4 Customer showed me dark clothing with what appears to be soap scum or detergent residue. I contacted techline Chris SR # 7726591704 to explore what could cause this issue as diagnostic and service modes revealed no issues in unit function. He explained that the way the unit is loaded might be at fault as well as the amount of detergent.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Replaced filter. Issue resolved. We had in total replaced he dual valve and filter head twice. The issue has been resolved however the filter the customer had was clogged. A nice new filter has been installed at the customers expense. Issue is now fully revoked.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced control UI. Issue resolved
Near San Antonio, TX 78244
S. L.
Job Details: 12/10/2019
WASHER MAYTAG MHW5100DW0 "Found overload and and door lock errors, customer complained that water is left in bellow upon completion of cycle. Found excessive lint built up in bellow blocking weep holes and excessive suds during service mode cleared lint then removed working normally but found damage to boot potential leak hazard recommend replacing and cleaning drain pump filter when front is off. rescheduling 12/16/19.; ordrng 1 W10340443 (bellow)"
Near San Antonio, TX 78251
Jesus C.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE510S0HB1 Installed new panel. No further issues. Tested to complete.
Near San Antonio, TX 78228
Jesus C.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFG520S0FS0 "Installed new control, dsi board and knob. Tested oven. Set temp to 300. Oven averages at 300. Bake is cycling properly. No further issues. Tested to complete."
Near Universal City, TX 78148
Steven G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found pulsating noise coming from sealed system and center mullion sweating not warm at all called tech line JK advised to stop condenser fan to see if mullion would warm up and it did not. Called back to tech line and SR 7726545437, after replacing drier still pulsating ordering evaporator and back cover ; ordrng 1 2188823 (evaporator) and 1 W10404901 (gasket), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78232
Steven G.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KSSC48FMS01 "Checked refrigerator unit is cooling normal right now, not looking like a sealed system problem, customer to watch and call at first signs of problem, refrigerator was not cooling at time tech was here could have done a better job of diagnosing problem ; saved tckt"
Near San Antonio, TX 78240
Steven G.
Job Details: 12/10/2019
RANGE MAYTAG MGR8800FZ0 "Checked range found front right burner not lighting correctly, replaced burner head and cap checked operation unit working normal now"
Near San Antonio, TX 78213
Steven G.
Job Details: 12/10/2019
DRYER MAYTAG DG482 "Checked dryer found unit not heating, found broken igniter replaced checked operation unit working normal now"
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED4815EW1 Replaced thermal cut off and thermal fuse. Dryer is running and operating as designed. Job complete. No errors.
Near San Antonio, TX 78209
Steven G.
Job Details: 12/10/2019
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 Checked oven ordered parts; ordrng 1 W10622170 (sensor) and 1 W11040195 (CONTROL )
Near Universal City, TX 78148
S. L.
Job Details: 12/10/2019
RANGE WHIRLPOOL WGE745C0FS00 Found wire harness to lights came loose reconnected tested lights all working now customer said upper oven is good and just to verify operation of lower with thermocouple i did and all operations normal.
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
MICROWAVE OVEN KITCHENAID KOCE500ESS07 "Issue is Microwave taking some time to ramp up the first use of the day. Replaced inverter and control board, unit is heating but still not quite right. Ordering a transformer to resolve.; ordrng 1 W11238401 (transformr)"
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/10/2019
RANGE WHIRLPOOL MER6600FZ1 Tested oven. Unit is heating properly. Top console is damaged. Ordering new console. ; ordrng 1 W10885607 (panl-cntrl)
Near San Antonio, TX 78240
Tommy B.
Job Details: 12/10/2019
WASHER MAYTAG MVWB765FW3 Customer stated that unit will not drain during rapid wash cycle only. Rn diagnostics and found error code F2E1. Drain and water valves both functioning normally. Ordering a UI to resolve issue. ; ordrng 1 W11135391 (console)
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KSSC48QVS02 "Issue was no ice dispensing. Defrosted ice bin and ice chute. Both were completely clogged with ice. Ice bin arm not spinning and handle broken, ordering a new one to resolve. There is a service pointer for the ice door motor that is the cause of the no dispense. Ordering the repair kit for that. Returning Friday with parts. Quoted customer for P&L on return visit. Collected service call.; ordrng 1 WPW10395656 (ice-contnr) and 1 WPW10546285 (motor)"
Near San Antonio, TX 78209
Jim G.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW5620HW0 Checked diagnosis codes. No errors. Leveled unit. It the tub seems to vibrate too much ordering shocks. ; ordrng 1 W11316766 (SHOCKS )
Near San Antonio, TX 78221
Jesus C.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW0 Tested washer. Found bad gearcase and stator. Ordering new parts. ; rqstng P&A on 1 W10447976 (drive asm) and 1 W10579778 (stator)
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced diffuser cold air immediately came through to refrigerator section. Ran diagnostics test no issues. Job complete.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Check refrigerator found no errors found waterline hose to refrigerator kinked, ran water through dispenser and icemaker no issues.Removed air from waterline good pressure good dispense job complete"
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW92HEFW0 Issue is an F8E3 error code. Finding problem to be a bad dispenser motor. Ordering new dispenser to resolve issue. Customer had paperwork showing that the unit was under warranty. Took pics in SD Quick Pic. ; ordrng 1 W10862190 (dispenser)
Near San Antonio, TX 78230
L
Job Details: 12/10/2019
DISHWASHER KITCHENAID KDFE104HPS0 issue is water is left on dishwasher tub after cycle is done.ran diagnostics no issues. Unit is going to every step element is working fine. Told costumer water drops are from the condensation. called tech line. Sr 7726588822 recommended for them to use jet dry. No other issues. Job complete
Near San Antonio, TX 78251
Richard G.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Near Comfort, TX 78013
Sherman
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE550S0HZ0 Upon arrival ran diagnostics on unit. Heated oven all the way up as well as stove top. Found no error codes. Smell seems to be from very little use. Instructed customer how to use self clean and that could help burn any coating off. Yes to survey and leave behind.
Near San Antonio, TX 78254
Justin
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DC4 "Unit showing a F7E5 fault, ran a calibration and tested in diagnostics. Unit is getting stuck between test 17 and 18. Will need to order control and clutch to fix issue. ; ordrng 1 W10754448 (clutch) and 1 W11170706 (cntrl-elec)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/10/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Called Tech-Line and spoke with David. There has been a update to the understanding on the information in regards to the use of WiFi or not. Previous guidance was that the client did not have to use the WiFi and it could just be shut off so the clock would not change. It now has been determined that all functions will work except the clock File Number 7726592242. I explained this to the customer and she decided to hook it up to WiFi. We worked with Chad from the Connect Team at Whirlpool and we got her the App and connected the unit to the homes WiFi. Did some tests and everything works fine. Fully operational. Job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 12/10/2019
WASHER MAYTAG MHWE251YG00 Ran diagnostics on unit upon arrival. Unit is functioning as designed. Found stuck code. Erased code. Instructed customer how to properly use.
Near Bandera, TX 78003
Douglas H.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW5090JW0 Customer stated unit not filling and walking. Found issue to be shipping bolts still in place. Removed shipping bolts to resolve the issue. Ran diagnostics found no errors. Unit performing as designed. No further issues at this point. Educated customer on proper use of unit. Yes to survey and leave behind.
Near Ingram, TX 78025
Douglas H.
Job Details: 12/10/2019
RANGE KITCHEN AID KFGG500ESS0 Soot issue when baking. Found cause to be bake orifice wasn’t switched over when new valve was installed. Ordering bake orifice to resolve the issue. Didn’t collect Sc due to this issue caused by us. ; ordrng 1 WPW10400494 (orifice)
Near San Antonio, TX 78228
L
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Call costumer to reschedule for next Monday Missing parts ; ordrng 1 W10877761 (heater) and 1 W10908836 (valve) and 1 W11165806 (housing)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Contacted customer. States the issue has already been taken care of. Unit is good to go.
Near San Antonio, TX 78230
Ivan B.
Job Details: 12/10/2019
COOKTOP GAS JENN-AIR JGD3536BS00 Checked cooktop. Burner operating properly now. Customer states ever since using it a bit during the holidays it hadn’t been making the noise any more. Turned it on and boiled some water. Burner is operating as designed. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/10/2019
WASHER AMANA NTW4516FW2 210 237 1853Gearcase would not fit despite removing all tub components. Returning with additional part to resolve issues.; ordrng 1 W11255272 (gearcase)
Near Elmendorf, TX 78112
S. L.
Job Details: 12/10/2019
DRYER MAYTAG MEDC465HW0 Found shorted heating element removed rear replaced and tested all operations normal advised of survey and paper.; used 1 279838 (ELEMENT) from stock
Near Leon Valley, TX 78238
Christian G.
Job Details: 12/10/2019
WASHER MAYTAG MVWX655DW1 Issue stated by customer: water not filling up all the way. Only hot water would come out. Found F8E1 long fill code. Found cold water valve closed. Opened valve and ran diagnostics test. No error codes. Unit test good. No email to put on file for customer. Left tag.
Near San Antonio, TX 78266
Devon F.
Job Details: 12/10/2019
RANGE AMANA AGR5330BAS3 "Customer complaint was unit would over heat food in oven, it got so hot light bulb broke inside. replaced control board and light and tested heat output with thermometer temp pass, unit is operating as designed."
Near San Antonio, TX 78252
Ezequiel V.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Checked dishwasher found water intrusion console. Ordering new console and control board. Good voltage at both console and board and to dishwasher.; ordrng 1 W10919360 (cntrl-elec) and 1 W10921570 (console)
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 12/10/2019
WASHER MAYTAG MVWC565FW1 Replaced control board ran calibration and diagnostics no issues. No error codes found during testing job complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 12/10/2019
OVEN ELECTRIC (D KITCHENAID KFGD500ESS04 "Installed new burner base , cap , and head. Replaced orifice holder. Tested center burner. Burner is heating evenly now. Solid flame all the way around burner cap. Called techline. No issues with burner . Sr 7726594509. Job complete."
Near San Antonio, TX 78209
Steven G.
Job Details: 12/10/2019
ICEMAKER (STANDA KITCHENAID KUIS18NNTS1 Checked ice maker found both pumps working found lots of calcium buildup ran cleaner thru unit everything is working normal now
Near San Antonio, TX 78253
Justin
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "After talking with customer, it seems the Light switch got caught on something and pulled the connector off of the wire terminal. The model number is actually WRF757SDEM00 not WRF757SDEM01 need different led board. ; ordrng 1 WPW10306786 (invrtr-box)"
Near Kerrville, TX 78028
Sherman
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW5620HW0 Checked unit upon arrival. Found shipping bolts still in unit. Removed and ran diagnostics. No further issues at this time.
Near San Antonio, TX 78220
Jesus C.
Job Details: 12/10/2019
WASHER AMANA NTW4605EW0 Tested washer. Basket is warped and is not secured to driveshaft. Ordering new basket and drive block. ; ordrng 1 389140 (drive block) and 1 W10584118 (basket)
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
WASHER MAYTAG MVWB765FW3 "Ordered all the parts to do a complete drum/gearcase replacement. Drain filter was missing from bin and I didn’t order the screws necessary to secure motor to gear case. Reordering filter and ordering more screws to resolve issue. Customer was understanding and polite, scheduling for Thursday. I’m taking the old tubs and gearcase with me. Customer is okay with leaving washer slightly disassembled. Placed parts and screws from old washer that are being reused into the washer. ; ordrng 8 W11027980 (screw)s and 1 W11089264 (filter) and 5 WP8533928 (screw)s"
Near Helotes, TX 78023
Tommy B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 PCustomer stated that the issue is that ice routinely leaves from the front of the been creating a mess. There is no functional issue with the unit at this time. Customer is going to speak to retailer and to Whirlpool to see if there is another resolution. No further issues at this time.
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW4816FW2 Checked washer no error codes while testing. Ran wash cycle during cycle water leaking from tub through gear case. Ordering gear case and tub.; ordrng 1 3951744 (agitator (complete)) and 1 W10238320 (tub-outer) and 1 W10870910 (gearcase)
Near Helotes, TX 78023
Tommy B.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "After swapping control attempted to tested unit. Unit is receiving water but not adequately to supply unit. Having already swapped out motor and pump, water inlet, and now control, believe issue to be on the home side. No further issues at this time."
Near Bulverde, TX 78163
Ivan B.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW92HEFC0 Checked washer. Got fault codes f3e1 and f8e3. Pressure switch and inlet valve both bad. Ordered replacements. Quoted 299.21 for P+L. Collected 113.66 for service call. Rescheduled 9/12; ordrng 1 W10448876 (PRESSURE SENSOR) and 1 WPW10247306 (INLET VALVE)
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced fill valve. Unit still not filling with water. Hose no kinks or debris and is working as it should with water flowing in and out. Fill valve giving the correct readings, there are no fault codes, and all other aspects of the machine are operating properly. Customer purchased the unit very recently and it has not worked since day one. Customer states they do not feel safe to continue to keep the unit and do not trust its operation. Customer will be contacting to receive replacement."
Near San Antonio, TX 78220
Jesus C.
Job Details: 12/10/2019
DRYER AMANA NGD4655EW1 Tested dryer. Door handle is broken. No noise during testing. Replaced handle. No further issues. Tested to complete. ; used 1 W10861225 (HANDLE) from stock
Near San Antonio, TX 78209
Steven G.
Job Details: 12/10/2019
DISHWASHER JENN-AIR JDB8500AWX3 "Checked dishwasher found tub rusting again have to reorder tub rust on gasket may be the cause ordering pump since I cannot order just gasket, customer said just fix it tub is under part warranty, customer to pay for pump and motor, service call and labor ; ordrng 1 W10455260 (pump&motor) and 1 W10511183 (tub-dishwr)"
Near San Antonio, TX 78239
Steven G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Checked refrigerator found food and orange juice freezing, found bad thermistor, replaced thermistor checked operation unit working properly now"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker not working. Ice maker was replaced twice previously. Replaced control. Unit test good. Informed customer of survey.
Near Bandera, TX 78003
Douglas H.
Job Details: 12/10/2019
REFRIGERATOR MAYTAG MFW2055YEW01 Right door is broken at bottom hinge. Ordering door to resolve the issue. Needs Autho. ; rqstng P&A on 1 LW10353181 (dor-fip wh)
Near Bandera, TX 78003
Douglas H.
Job Details: 12/10/2019
RANGE AMANA ACR4303MFW3 Unit had f2e1 stuck key. Found the left half of UI would be unresponsive. Ordering control to resolve the issue. ; ordrng 1 W10904901 (cntrl-elec)
Near Kerrville, TX 78028
Sherman
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE320M0ES Attached power cord. Ran diagnostics on unit. Everything is functioning properly. Ran diagnostics on unit. No further issues at this point.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/10/2019
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer complaint is that there is a faint gas smell coming from under the cooktop. Verified smell. Coming from regulator. Gas supply is off and will stay off until return with regulator.; ordrng 1 W11087445 (regulator)
Near Kerrville, TX 78028
Sherman
Job Details: 12/10/2019
DISHWASHER MAYTAG MDB8989SHZ Replaced control access. No further issues at this time.
Near Floresville, TX 78114
S. L.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW5000DW8 "Ran diagnostics found over sudsing error code, agitator is installed tightly with loctite, ran verification cycle all operations normal recalibrated unit advised customer to use proper type of soap and not to over use it, recommended affresh to remove excessive soap residue. All operations normal advised of survey and paper."
Near San Antonio, TX 78259
Devon F.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DC4 "Customer complaint was unit would take long time to fill, replaced water valve to resolve issue unit operating as designed."
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 12/10/2019
OVEN ELECTRIC (D KITCHENAID KODE300ESS02 Swapped out console to resolve issues. Unit testing good now.
Near San Antonio, TX 78254
Justin
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE540H0AS0 "Checked voltage going to element, Customer ordered part from whirlpool. Control is not sending 240 out to the element. Not getting 240 to element. Customer does not want to go forward with repair. Same issue for broil element."
Near San Antonio, TX 78253
Justin
Job Details: 12/10/2019
DRYER MAYTAG MEDB765FW0 Replaced overlay and control board for unit. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 12/10/2019
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 "No display on unit, thermal fuse was not blown. Circuit breaker was not tripped. Have proper voltage at wall outlet. Need to order control and UI. ; ordrng 1 W11087457 (console) and 1 W11179310 (cntrl-elec)"
Near Lakehills, TX 78063
Douglas H.
Job Details: 12/10/2019
WASHER MAYTAG MVWB865GW0 Customer stated unit wouldn’t start. Found unit in proper working order. Educated customer on proper use of unit and soap usage. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW3 "Issue stated by customer: washer squeaks loudly during spin. Gear-case was sent, but impeller is seized to gear-case. Unable to break screw. Ordering parts.; ordrng 1 W10512161 (tub asm) and 1 W10752187 (screw) and 1 W10811960 (spin basket) and 1 W10902814 (washplate) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Near San Antonio, TX 78251
Justin
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE510S0HB1 "Spoke with Shawn and she said to not go to apartment today, trying to figure out invoice for parts due to them being outside of cosmetics dates. Builder is looking for move in dates to see about when they called in for the repair to see if it was before the 30 day mark."
Near San Antonio, TX 78251
Justin
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE510S0HB1 "Spoke with Shawn and she said to not go to apartment today, trying to figure out invoice for parts due to them being outside of cosmetics dates. Builder is looking for move in dates to see about when they called in for the repair to see if it was before the 30 day mark."
Near Natalia, TX 78059
Justin
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF954CIHV00 "Replaced fill tube, icemaker had ice cubes inside ice tray and ice bin. Unit is good to go."
Near San Antonio, TX 78256
Colton B.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW5620HW0 "Issue was that the unit sometimes stops mid cycle and flashes F3E1 error code. Found F3E1, F0E2 and F0E5 error codes in diagnostics. Finding issue to be a bad pressure switch. Ordering new one and returning.; ordrng 1 W11316246 (switch-wl)"
Near San Antonio, TX 78253
Justin
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Unit is ran through another filter that is place under the sink, customer figured out how to run the water line back into the inlet valve. Service not needed, not gonna charge for service call."
Near Stockdale, TX 78160
S. L.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE515S0EB1 Customer states unit under extended warranty do not have dispatch advised to contact home depot for further assistance on getting repair.
Near Lakehills, TX 78063
Douglas H.
Job Details: 12/10/2019
COOKTOP ELECTRIC KITCHENAID KICU509XBL00 "Right side showing f47 error. Customer stated error came up while boiling a big pot of pasta. Calling techline per notes. Spoke with Butch. He stated could be installation or cook ware issue is probably why it keeps blowing the fuse. He stated to replace module, UI and large burner. Sr 7726598208 Reoccurring issue under 90 days. Still covered. ; ordrng 1 W10857232 (module) and 1 WPW10396549 (hotplate) and 1 WPW10396615 (display)"
Near San Antonio, TX 78253
Richard G.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced outside dw panel. Unit is good to go.
Near San Antonio, TX 78254
Colton B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "Ordered the water hose water hose. Need to order inlet valve to filter hose. Left valve unplugged and water turned off to prevent leaking. Put mounting screws on door, but handle was broke, need to order a handle and setting screws. Also customer complained of freezing food in refrigerator compartment. Bumped up temps in freezer a few degrees. Will check effectiveness on return visit. New quote for all parts and labor. ; ordrng 1 W11366418 (SETTING SCREWS) and 1 WPW10279882 (tube-water) and 1 WPW10670421 (handle)"
Near San Antonio, TX 78247
Devon F.
Job Details: 12/10/2019
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 Customer complaint was unit wouldn’t advance through cycle got error code for motor ran manual test mode for spin test failed ordering new motor to resolve issue.; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)
Near San Antonio, TX 78218
Christian G.
Job Details: 12/10/2019
DISHWASHER KITCHENAID KDPE334GPS0 Issue stated by customer: dishwasher leaking. Replaced sump motor. Unit test good. Found cracked feed tube. Ordering more parts.; ordrng 1 W10753069 (tube-feed)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator no issues good cooling. Ran diagnostics test no issues during testing all modes operational. Job complete.
Near Bandera, TX 78003
Douglas H.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED6620HC0 Unit making squealing noise. Found cause to be blown roller bearing. Used dryer repair kit from stock to resolve the issue. Unit performing as designed with normal noise. No further issues at this point. Yes to survey and leave behind. Unit is under warranty per serial number and proof of purchase. ; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78218
Jim G.
Job Details: 12/10/2019
RANGE MAYTAG MER6600FZ0 Confirmed voltage irregularities at the control. Ordering both element and control. Hidden bake element seems to have issues heating as well. Light is also out. ; ordrng 1 8009 (light bulb) and 1 W11092468 (cntrl-elec) and 1 WP9755770 (elmnt-bake)
Near San Antonio, TX 78261
Ivan B.
Job Details: 12/10/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Water leakage was being caused by slight frost building on the slide racks and then melting. Raised the temperature of the freezer one setting per job aid. Issue should be resolved. Customer will call if any further issues. Collected 113.66 on a card.
Near San Antonio, TX 78260
L
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue was unit not cooling. Found compressor not running good. No frosted pattern in the Evap. Called tech line Sr 7726591025. Was told to get order a dryer or new compressor since it seems compressor is not working as design. Send seal system tech. ; ordrng 1 W10756020 (compressor)
Near Helotes, TX 78023
Tommy B.
Job Details: 12/10/2019
WASHER WHIRLPOOL MVWB765FW3 Diagnose a faulty valve. No cold water in manual test. No error codes. New water inlet valve needed. ; ordrng 1 W11165546 (valve)
Near Helotes, TX 78023
Tommy B.
Job Details: 12/10/2019
WASHER WHIRLPOOL MVWB765FW3 Diagnose a faulty valve. No cold water in manual test. No error codes. New water inlet valve needed. ; ordrng 1 W11165546 (valve)
Near San Antonio, TX 78253
Justin
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "After talking with customer, it seems the Light switch got caught on something and pulled the connector off of the wire terminal. The model number is actually WRF757SDEM00 not WRF757SDEM01 need different led board. ; ordrng 1 WPW10306786 (invrtr-box)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Checked dishwasher found sump not seated properly attempted to seat correctly unable to seat. Ordering new sump for repair.; ordrng 1 W10445975 (hose) and 1 W10455268 (sump) and 1 W10538166 (grommet)
Near San Antonio, TX 78254
Christian G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker not working. Ice maker was replaced twice previously. Replaced control. Unit test good. Informed customer of survey.
Near Corpus Christi, TX 78414
Adam
Job Details: 12/10/2019
WASHER MAYTAG MVWX655DW1 Customer has declined any service unit is out of warranty
Near Portland, TX 78374
John L.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit, found issue with vent assembly on unit. Leaks when unit is in use, small defects on ventilation components which does not seal properly. Replace these items to resolve. Customer will be out the following week but will be back by the 16th of Dec.; ordrng 1 8269259 (gasket,vent) and 1 W10319027 (spray arm) and 1 W10329609 (vent) and 1 W10671924 (deflector)"
Near Victoria, TX 77905
Michael
Job Details: 12/10/2019
WASHER WHIRLPOOL MHW5630HW0 "The bellow had a tear in it causing it to leak, ordered part and rescheduled customer ; ordrng 1 W11314648 (bellow)"
Near Rockport, TX 78382
John L.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Installed components, fan turning and cycling air. Issue resolved."
Near Rockport, TX 78382
John L.
Job Details: 12/10/2019
RANGE JENN-AIR JDRP436WP03 "Inspected unit, ran several test unit never made any noises. No issues as of now."