Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL MFI2568AEB Checked refrigerator found control board not registering to commands. Ordering new control board to resolve issue. Needs OLT authorization.; rqstng P&A on 1 W10890094 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/03/2020
VENTHOODS KITCHENAID KVUB406GSS00 Replaced both capacitor and transformer. Issue resolved.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/03/2020
COOKTOP GAS KITCHEN AID KGCU467VSS02 Customer stated that the issue is the right front burner doesn’t ignite. Found issue to be faulty electrode. Ordering parts to resolve issue. ; ordrng 1 W10854967 (igntr-surf)
Near San Antonio, TX 78225
Douglas H.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Per Sb web unit still under warranty until 4/1/2020. Unit not cooling properly, confirmed SS issue, found restriction in SS. Installed dye drier to resolve the issue. Vacuumed unit, held. Charged unit, held. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/03/2020
RANGE WHIRLPOOL WFG505M0BB2 "Customer complaint is that the knob on the front left is bent. The knob is not bent but is missing a screw on the valve, causing the knob to be loose. Ordering new valve.; ordrng 1 W10814916 (valve-brnr)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/03/2020
WASHER AMANA NTW4516FW3 Complaint is noise during wash. Found agitator was loose causing noise. Tightened agitator bolt. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78258
L
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue is refrigerator doors not closing right. And not cooling right. Found freezer door was missing a washer. I found they left on top of fridge and didn’t put it on. I put washer washer on freezer door. Door now closing with out rubbing. Air way was block by food. Told costumer to not block or way. Fridge is cooling properly. No other issues.
Near Kerrville, TX 78028
Sherman
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 "Replaced water valve. Ordered gaskets for both doors. Advised customer to wait 24 hours for reservoir to fill. Parts exceed limit. Need p&a; ordrng 1 W10830047 (GASKET) and 1 W10830047 (GASKET), states that autho needed"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS586FIEH00 Installed new water valves. Good water flow to dispenser. No issues during testing. Tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTE204EBL4 Replaced control. Unit tested properly. Issue resolved.
Near San Antonio, TX 78260
L
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue was unit not making ice. Found bad filter not letting enough tester pressure through. Costumer said it’s been over almost a year since they replace. Advice to get it replace soon. Also defrosted water lines. Tested ice maker and ice maker called for water. No other issues job complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/03/2020
WASHER ROPER RTW4516FW Could not check unit. Blocked by store inventory. ; saved tckt
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/03/2020
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB00 Job was a buyout. Picked up cooktop that is being returned.
Near San Antonio, TX 78259
Devon F.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint was unit ice dispenser wouldn’t dispense ice at random times even at night while sleep with out anybody using it previously. Customer also stated she has concerns about the ice falling on floor and damaging the tiles. Called tech line they suggested customer not using dispenser correctly File number 7726783692 customer is very upset and stated she would call whirlpool.
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/03/2020
DISHWASHER JENNAIR JDTSS244GL0 Upon arrival unit functioning as designed. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Checked refrigerator customer stated odor stopped once arm was raised on ice maker. Called tech line they suggested to replace the ice maker. Spoke with Cristina from safety also suggested to replace ice maker. No issues with evaporator or fan no issues with wires around evap. Replaced ice maker ran harvest cycle no issues. Job complete.SR7726786126 tech lineSR7726757662 safety; used 1 WPW10190965 (ICE MAKER) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Ice buildup in fresh food evap. Called techline on issue. Found drain pan for evap was bowed up towards evap. This could cause ice buildup. Reshaped the drain pan. No further issues. Tested to complete. Sr 7726787142
Near San Antonio, TX 78233
S. L.
Job Details: 01/03/2020
WASHER WHIRLPOOL MHW3505FW1 Customer states she has extended warranty do not have authorization number on dispatch advised her to contact warranty provider for auth before unit can be service.
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 unit not cooling. No frost on fresh food or freezer evap. Ran test 40. Compressor will not kick on. Called techline. Sr 7726783761. Said to replace Orion board and compressor. ; ordrng 1 W11025999 (compressor) and 1 W11131873 (cntrl-elec)
Near San Antonio, TX 78261
Devon F.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW8000DW2 Customer complaint was unit hot water valve was stuck closed replaced inlet valve from truck stock to resolve issue.; used 1 W11220230 (VALVE) from stock
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/03/2020
DRYER MAYTAG MEDC465HW0 Called customer in route customer stated he had canceled appointment. Customer no longer needs service. Job complete.
Near San Antonio, TX 78223
S. L.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW5000DW3 Unit has F8E1 error code found bad water inlet valve and missing drain hose ordering valve hose and bend; ordrng 1 W11038689 (valve) and 1 W11244231 (HOSE) and 1 WPW10280024 (drain hose retainer)
Near San Antonio, TX 78260
Devon F.
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint was unit would not power on reconnected wiring harness to resolve issue unit operating as designed.
Near San Antonio, TX 78223
S. L.
Job Details: 01/03/2020
WASHER WHIRLPOOL MVWC465HW2 Found lid lock indicator on and lid locked could not reset or access diagnostics. Was able to deactivate lid lock with screw driver open lid then agin tried diagnostics. Unable to access diagnostics or start unit checked board led indicator not on to board but polarity voltage ground good. Need mew board and lid lock reschedule 1/8.; ordrng 1 W11249158 (CONTROL) and 1 W11307244 (LID LOCK)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/03/2020
MW-HOOD COMBO WHIRLPOOL WMH31017FB0 Customer complaint is that the mw light works intermittently and receives an error code. Determined bad interlock switches. Replaced interlock switches. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/03/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Display only showing hour glass on display. Attempted to resolve the issue by resetting power. Ordering console to resolve the issue. ; schdld next appmnt for 1/7 TUE !
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/03/2020
RANGE KITCHENAID KFDD500ESS02 Determined the issue was due to a pinched/wire leading to right rear ignitor. Ordering wiring harness. Will return to repair. ; ordrng 1 W10408058 (harns-wire)
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue is freezer door not sealing properly. Heated and reshaped door gasket. Good seal on door gasket. No further issues. Tested to complete.
Near San Antonio, TX 78216
Devon F.
Job Details: 01/03/2020
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit would not start replaced start switch to resolve issue unit operating as designed.
Near San Antonio, TX 78232
Devon F.
Job Details: 01/03/2020
WASHER MAYTAG MVWB765FW3 Customer complaint was unit didn’t fill but unit is operating as designed customer does not want the unit. Customer is very unsatisfied with product.
Near San Antonio, TX 78233
S. L.
Job Details: 01/03/2020
WASHER MAYTAG MVWB835DW4 "Found shifter fault error code,inspected drive assembly could not remove wash plate need new washplate drove assembly and clutch need OTL.; rqstng P&A on 1 W10834917 (washplate) and 1 W10868473 (gearcase) and 1 W10905022 (CLUTCH)"
Near San Antonio, TX 78260
L
Job Details: 01/03/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 "Issue is unit not turning on. Check for power. 240v on outlet. and 120v too the board. Control board not responding. Ordering new parts. ; ordrng 1 4449751 (thermostat,hi limit) and 1 W10782120 (fuse-thrml) and 1 W10890576 (console) and 1 W11040195 (cntrl-elec)"
Near San Antonio, TX 78213
Ivan B.
Job Details: 01/03/2020
WASHER MAYTAG MVWC300VW1 Replaced inlet assembly and tested. Unit operating properly at this time. No leaking no further issues.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would not advance through cycle and unit is making noise ran diagnostics put in spin mode could not here noise. replaced control board to resolve unit not advancing issue. unit operating as designed.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/03/2020
WASHER MAYTAG MVWB865GC0 Last visit found faulty water inlet valve and drain pump. Swapped out with new parts to resolve issue. Automatic test cycle passed all functions. No further issues at this time. Yes to survey.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/03/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced all necessary parts. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 01/03/2020
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS03 :replaced oven control as per error and the thermal fuse. Harnesses were not needed or recommended by tech-line. Issue resolved.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 The refrigerator temps are fine. Could not find any leak on the refrigerator although there was a bout 1/8 of an inch in the front and back compartments of the drain pan. I found the leak at the clients water source Leaking valve. Client is having a plumber come out to repair it. I told the client to monitor any leaking once the homes water outlet is repaired. This was a Best Buy delivery and I found damage on the right refrigerator door and damage to the grille. I ordered the parts. ; ordrng 1 W10713153 (grille) and 1 W11091615 (dor-fip)
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Complaint is slow ice production. Ordering new harness and ice maker. ; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTE104ESS3 Issue was actually resolved during previous repair. According to customer after the power reset the unit functioned properly thereafter.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/03/2020
WASHER WHIRLPOOL WFW6620HC0 "Customer complaint is that the washer is tearing up their clothes during each wash. Customer states she has found some of the h les inside the washing machine are sharp, and thinks that is the issue. Verified there are some sharp edges inside the holes in the wash basket. Using a towel, I was able to duplicate the issue. Ordering new wash basket/tub.; ordrng 1 W11287251 (TUB)"
Near Bulverde, TX 78163
Jim G.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW5000DW2 Ran diagnostic and service modes. No error codes were recorded by the control. In service mode the there are no signs of irregular vibrations. Customer’s video shows the unit is knocking around a lot. Educated customer on load sizes then checked suspension. Ran calibration mode and ensure feet were level.
Near Victoria, TX 77901
John L.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed components, unit holding pressure and unit is cooling. Issue resolved."
Near , TX 78349
Adam
Job Details: 01/03/2020
RANGE WHIRLPOOL FFEF3012TBB Inspection of unit shows units power cord was miss wired to terminal block. Rewired power cord issue resolved
Near Rockport, TX 78382
John L.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM "Installed compressor, charged unit. Unit holding pressures. Ran test 4 to recalibrate. Issue resolved."
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/03/2020
WASHER WHIRLPOOL WFW5620HW0 Noise during spin cycle. Found bolt had loosened up from stator. Bolt was causing noise and caused some damage to rotor and stator. Will order new bolt rotor and stator. ; ordrng 1 W10916241 and 1 W10921087 and 1 W11035597
Near Runge, TX 78151
Michael
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed new led module in the FC, issue resolved, no further issues"
Near Rockport, TX 78382
John L.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW5000DW2 "Installed components, could not test after installation due to unit being outdoors no power accessible to unit to test and started raining. Issue resolved."
Near Universal City, TX 78148
S. L.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Called tech line spoke toSteve Sr number 7726790310 he had me check thermistor in RC evaporator in ice water check door seal fan connections set ADC to timed wants me seal cavity with sealant and educate customer on warm food being covered and to turn unit off while cleaning after we hung up defrost evaporator found thermistor in ice water for RC evaporator not reading in range showing fluctuations from 1.2 K to 3.6, doors are good set adc to timed spoke with customer about uncovered items and turning unit off before cleaning need new thermistor and sealant. Rescheduling 1/9.; ordrng 1 482338 (adhesive) and 1 W10316760 (thermistor)"
Near San Antonio, TX 78261
L
Job Details: 01/03/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue is unit not turning off when timer is up. Found code F6E4 ordering new UI and control board ; ordrng 1 W11040197 (cntrl-elec) and 1 W11105007 (console)
Near Victoria, TX 77901
Michael
Job Details: 01/03/2020
WASHER MAYTAG MVWBA55DC2 "The customer didn’t have proof of warranty, called and spoke with Becky to see if they had any other information, no info. Customer will call back and reschedule when they find the warranty information"
Near San Antonio, TX 78260
Devon F.
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTE704DSS0 Customer complaint was unit would not start. UI panel is unresponsive reset power to see if UI would respond. Then checked p1 connection for proper voltage test failed ordering new UI to resolve issue.; ordrng 1 WPW10537425 (panel-cntl)
Near Victoria, TX 77901
Michael
Job Details: 01/03/2020
WASHER MAYTAG MVWB865GC0 "The customer said that the water went everywhere when it went into the drain cycle, no leaks during wash cycle. Manually put water into the tub, no leaks, put into drain cycle no leaks on hoses or drain pump, ran an automatic diagnostics test and during the drain cycle the water came up from the house drain line, the water did drain and completed the diagnostics test. Advised the customer that the house drain line is clogged and would need someone qualified to fix the problem."
Near Falfurrias, TX 78355
Adam
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW4616FW2 Install components calibrated unit ran verification cycle issue resolved
Near Victoria, TX 77904
Michael
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW8040DW4 "F0E3 error code, cleared error code and calibrated the appliance, sounded like there was in the tub. Powered off the appliance and drained the water manually, calibrated and performed a diagnostics test, the appliance is draining, spinning and working normal"
Near Falfurrias, TX 78355
Adam
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW8040DW0 Installed components calibrated unit ran verification cycle issue resolved
Near Victoria, TX 77904
Michael
Job Details: 01/03/2020
WASHER MAYTAG MVWB765FC3 "F7E9 error code, calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises, may have gotten in a bind at one time. I filled the tub with water and tested the agitation cycle and it’s working normal, drained water and tested the spin cycle, the appliance is spinning and working normal"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/03/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS03 Determined issue is due to switch assembly according to techline or installation. However I could. To find any signs of faulty installation. Bruce SR# 7726794966; ordrng 1 W11033422 (interlock)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 I confirmed that the issue persists. According to techline Kathy SR# 7726793508 determined that the issue is due to either a bowed drip pan or possibly a unsecured thermistor. Will return with extra screws to secure evaporator cover as well as to test coolant valve. ; ordrng 2 67006425 (screw)s and 1 W10836964 (pan-drip) and 1 W11211387 (cover-evap) and 1 WPW10469927 (housing)
Near Victoria, TX 77904
Michael
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed part ordered, confirmed temperatures were at factory settings, tested display,appliance is working normal."
Near Corpus Christi, TX 78409
Adam
Job Details: 01/03/2020
WASHER MAYTAG MVWC565FW0 Installed components calibrated unit ran verification cycle issue resolved
Near Castroville, TX 78009
Jesus C.
Job Details: 01/03/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 UI not responding. Having ghost light issue. Ordering new UI. ; ordrng 1 W11107237
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW8600YW1 Customer not available for appointment. Rescheduled ; ordrng 1 8565177 (MAIN DRIVE MOTOR) and 1 W10419333 (STATOR MOTOR)
Near Corpus Christi, TX 78413
Adam
Job Details: 01/03/2020
WASHER MAYTAG MHW5630HW0 Sr7726770869. Arrived at customers location after putting unit into diagnostic and finding two separate error codes onefor over suds the other for unbalanced load I addressed those two issues with the customer. Customer also had complaint of grinding noise during wash cycle and water leaking from unit putting unit through quick cycle showed no noise and all operations working as designed. I believe leak is due to the fact that customer is not maintaining the Bello or proper cleaning of door seal/Bello causing water to leak from bottom of door. Advise customer that cleaning this components and area is considered routine maintenance for customer to address. When I explain to customer that I could not duplicate a grinding noise she insisted I stay for a wash cycle to duplicate said noise I informed customer that is not something technicians do. At this point customer became irritated/a rate and told me that I basically didn’t want to do my job and was just tryi
Near Port Aransas, TX 78373
John L.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Installed door, issue has been resolved"
Near San Antonio, TX 78239
S. L.
Job Details: 01/03/2020
WASHER AMANA NTW4516FW3 Tested shocks no issues found basket spinning out of balance independently from tub. Needs new basket found oil on belt and splutch causing squeak noise need new splutch gear case and belt. Rescheduling January 9.; ordrng 1 W10554251 (spin basket) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10870910 (gearcase)
Near Salem, VA 24153
Uriah B.
Job Details: 01/03/2020
DRYER WHIRLPOOL WED4815EW1 Not getting proper 240 to the unit. Needs to check breaker box.
Near Converse, TX 78109
S. L.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found failed door gasket on FC and broken water filter housing also RC door handle loose rescheduling 1/13 last appt. please.; ordrng 1 W10136735 (door gasket) and 1 W10862461 (housing)
Near Salem, VA 24153
Uriah B.
Job Details: 01/03/2020
HORIZON 27' LARG WHIRLPOOL WFW8300SW05 F33F21Found no sounds upon arrival. Cx says that something sounded like it dropped between the tub and drum. Found nothing obvious between the two and nothing in the drain pump filter area. Tested main motor and found resistance consistent between windings at about 12ohms. Cx to observe.
Near Elliston, VA 24087
Uriah B.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW4816FW2 "Replaced actuator and control board, ran calibration and auto test cycles. All checks ok at this time."
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/03/2020
DRYER WHIRLPOOL MEDB835DW4 Wall receptacle was charred. Cx needs to call electrician.
Near Bulverde, TX 78163
Ivan B.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL ED25DQXAW00 Light out in refrigerator. Ordered replacement bulb and switch. Rescheduled 1/17. ; ordrng 1 527949 (LIGHT BULB) and 1 851067 (SOCKET)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/03/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Display only showing hour glass on display. Attempted to resolve the issue by resetting power. Ordering console to resolve the issue. ; schdld next appmnt for 1/7 TUE !
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/03/2020
COOKTOP GAS JENNAIR JGCP548HL00 Center back burner takes long time to ignite and when lit flames missing and proofing. Found issue to be valve. Ordering valves to resolve the issue. Ordering two different valves due to uncertainty with parts break down about which one is actually need. Parts are psp. ; ordrng 1 W11333175 (MANIFOLD VALVES) and 1 W11333176 (MANIFOLD VALVES)
Near Piney, AR 71913
Doug M.
Job Details: 01/03/2020
OVEN AMANA AGR6603SFW2 "Replaced oven control due to f1e0 error code per tech sheet, tested unit operation checks ok"
Near Benton, AR 72019
Doug M.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for leak, found crack on inlet valve on hot water side, replaced fill valve, tested unit operation checks ok ; used 1 W11210459 (VALVE) from stock"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/03/2020
LAUNDRY MAYTAG MVWB865GW1 F8E1F3E2F0E4Long fill code and temp concern. Needs inlet valve. 5546; ordrng 1 W11165546 (valve)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/03/2020
OVEN KITCHENAID KSEB900ESS0 F8e0F2e1Needs blower fan and control board. Cx would like after 2pm. ; ordrng 1 W11099664 (cntrl-elec) and 1 W11107275 (fan-blwr)
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Found tray stuck in the ice box. Was able to remove bin. Found warm air flowing in throw the ice chute. ; ordrng 1 WPW10353552 (separator)
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced magnetron,interlocks,and fuse due to tripping breaker and shorting fuse when pushing start per tech line,after replacing parts unit no longer tripping breaker still will not start,performed service diagnostics found f6e4 error code mismatch between acu and ui,called tech line tech said to replaced acu to oven,ui,and microwave acu again; ordrng 1 W11261167 (cntrl-elec) and 1 W11297726 (console) and 1 W11325603 (ELEC CNTRL )"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/03/2020
N/A N/A n/a "Inspected unit for not heating found power to thermostat and heater ,heater not turning on,diagnosed unit to need thermostat and heater,found parts not available for unit; rqstng P&A on 1 31001630 (thermostat) and 1 31001666 (HEATER)"
Near Benton, AR 72019
Doug M.
Job Details: 01/03/2020
WASHER MAYTAG MVWC465HW2 "Called customer in route customer stated that unit is not hooked and not in laundry room to be hooked up,rescheduling to Tuesday ; schdld next appmnt for 1/7 TUE !"
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/02/2020
COOKTOP GAS JENN-AIR JGCP548HL00 "Replaced pressure regulator. However, the LP adapter is stripped. Ordered replacment. Rescheduled.; ordrng 1 W11238041 (ADAPTER)"
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/02/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Part not on truck. Rescheduled 1/2; saved tckt
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Checked refrigerator found no frost pattern. Compressor is running. All parts running as designed refrigerator not getting cool. Spoke to mike from tech line he confirmed Sealed System issues requires SS Tech.SR7726772951; schdld next appmnt for 1/7 TUE !
Near San Antonio, TX 78217
Devon F.
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint was unit would not advance through cycle ordering new control board to resolve issue and inlet valve just in case.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)
Near San Antonio, TX 78261
Devon F.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint was unit freezer has ice build up inspected seal for gaps seal bad ordering new seal to resolve issue.; ordrng 1 W10571967 (frz door gasket (gr))
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/02/2020
DRYER MAYTAG MEDC465HW0 Checked dryer found sensor broken sticking out. Ordering new sensor to resolve issue.; ordrng 1 W10681051 (sensor)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Corrected the misaligned wire. The fill tube heater is still not activating properly. Ordering freezer door (which will include new ice maker and dispenser UI) as well as control to address any voltage irregularities WRT heater fill tube. Given that this is a door order please contact when door is available. Either me or the customer. Note: Door is stainless steel. ; ordrng 1 LW11037733 (dor-fip) and 1 W11089236 (cntrl-elec)
Near Boerne, TX 78015
Tommy B.
Job Details: 01/02/2020
RANGE JENN-AIR JGRP548WP01 Customer canceled the appointment via Robo call. The parts were not included in the new appointment. Scheduling customer with parts to complete repair.; ordrng 1 W10833887 (surface igniter) and 1 W10888661 (cntrl-elec) and 1 WPW10131825 (sensor) and 1 WPW10385582 (valve-brnr)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced gasket freezer door is sealing properly. Door is loose causing it to be slanted a bit. Ordering new door. Upon customer request.; ordrng 1 W10300065 (hinge-door) and 1 W10803965 (dor-fip) and 1 W10884775 (nameplate)
Near Alamo Heights, TX 78209
S. L.
Job Details: 01/02/2020
MICROWAVE OVEN JENN-AIR JMW2430DP01 Found display black and oven heating Called tech line spoke to Steve sr number7726183236 found stuck closed K10 relay and reset power this corrected issue did not really get answer from tech as to if board should be replaced again and UI reordering both control and UI again to correct issue this is under part and service warranty . Rescheduling 1/7; ordrng 1 W10887855 (panl-cntrl) and 1 W11179310 (CONTROL)
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/02/2020
DISHWASHER KITCHENAID KDTE254ESS2 Parts not on truck either. Second job today with parts that didn’t make it to my van. Rescheduled 1/7; schdld next appmnt for 1/7 TUE !
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/02/2020
WASHER MAYTAG MVWC565FW1 Checked washer found control board with fluctuating voltage. Good power coming into washer. Ordering new board to resolve issue. ; ordrng 1 W11101488 (cntrl-elec)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/02/2020
DRYER AMANA NED4655EW1 Door latch is broken. Ordered parts to resolve issues. ; ordrng 1 WPW10610880 (DOOR LATCH DRYER)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/02/2020
WASHER WHIRLPOOL WFW6620HC0 "Called techline spoke to Andrew. During the ACU swap, the wiring harness showed damage. Ordering new wiring harness to resolve issue. Tech line was unable to determine if it was the upper or lower harness based on my description so I’m ordering both.; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire)"
Near Comfort, TX 78013
Sherman
Job Details: 01/02/2020
WASHER MAYTAG MVWB755DW0 Upon arrival ran diagnostics on unit. No error codes. Recalibrated unit. No further issues at this time.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/02/2020
WASHER MAYTAG MVWB865GC0 "Diagnostics revealed error codes F9E1 F8E1 F9E2 F2E1. Swapped out water inlet, but unit is not draining. Ordering drain pump to resolve draining issues.; ordrng 1 W10876600 (drain pump)"
Near Universal City, TX 78148
S. L.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE505W0HW1 Removed rear panel found beginning signs of damaged main harness at terminal block will need new wire harness before completion of repair. 1/7 next appointment.; ordrng 1 W11416047 (HARNESS)
Near San Antonio, TX 78259
Devon F.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit door seal bad ordering new door seal to resolve issue.; ordrng 1 W10906683 (seal-door)