Near San Antonio, TX 78255
Christian G.
Job Details: 07/21/2020
FREEZER WHIRLPOOL GAFZ30FDGB01 Issue stated by customer: FREEZER Controls & Interior Light Not Working. Found unit not responding to temp adjustment controls and lights flickering. Checked breakers and gfci. Voltage tests good from wall. Ordering plug harness and control to resolve issue.; ordrng 1 W11117597 (harns-wire) and 1 W11251044 (contrl-box)
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2020
ICEMAKER (STANDA SAMSUNG RF23M8570SR/AA Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE525S0JS0 Customer complaint is that the control panel is scratched. Replaced control panel. Unit is good to go.
Near San Antonio, TX 78245
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Issue stated by customer: unit spraying water from top, wouldn’t dispense ice or water. Found icemaker fill tube split. Ordering part. Also found door warped not depressing door switch all the way. Please make secondary visit when door arrives.; ordrng 1 W11415785 (FILL TUBE)"
Near San Antonio, TX 78230
Jim G.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA Water valve is faulty. ; ordrng 1 W10897719 (valve)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 07/21/2020
WASHER WHIRLPOOL NTW4516FW3 "Checked washer found rubber smell coming from agitator adjust rubber in agitator, unit is working as designed. No issues. Job complete. Washer is in manufacture warranty ."
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR JENN-AIR JFC2089BEM03 "Called customer to advise of time of arrival, customer stated unit is working as designed no issue good cooling per customer. Door alarm stopped when temperature is reached.job complete."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHENAID KUID308HPS00 Checked ice maker found outlet only giving out 74VAC spoke to customer about proper voltage need for ice maker to work plugged unit into different outlet worked with no issues. Job complete.
Near Converse, TX 78109
Steven G.
Job Details: 07/21/2020
DISHWASHER KITCHENAID KDTE104ESS3 Checked dishwasher found unit feeling with water but not washing ordered pump and motor ; ordrng 1 W10605057 (pump&motor)
Near Cibolo, TX 78108
Steven G.
Job Details: 07/21/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Checked oven found not working properly sometimes can turn on and sometimes not, ordered touch pad ; ordrng 1 W11105004 (TOUCH PAD )"
Near Castroville, TX 78009
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor, vaccinator unit and recharged. Unit began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78217
Steven G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Ordered switch for freezer, switch that I received is to big for the terminal, ordered part number off of old switch and received a glass went to part house to get a switch and it’s the same to big will have to get product review from parts house. Talked to Darby she is doing a product review ; saved tckt"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHENAID KUID508HPS00 Replaced pump after replacement ice maker is working as designed no issues. Good drain no error found job complete.
Near Universal City, TX 78148
S. L.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived asked customer if they got PEX line from Whirlpool to install regulator customer said they had not called CXC to check on order. Spoke to Laura she checked on order gave me tracking number 74890100107258039591 FedEx . Checked tracking part to be delivered by end of day set appointment for Wednesday.; schdld next appmnt for 7/22 WED !
Near San Antonio, TX 78250
Christian G.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADB7 "Issue stated by previous tech: Heater is damaged and so is the silverware tray. Replaced both. Ran unit, unit tests good. Informed of survey."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR IKEA IX5BBEXDS00 Installed new heat probe after installation ran defrost to heat up probe good heat n9 issues. Job complete. No further issues found with refrigerator.
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated unit leaking from below the door. Found leak coming from base of door due to unit not leveled properly. Leveled unit to resolve the issues. No further issues at this point. Collected Sc.
Near Floresville, TX 78114
S. L.
Job Details: 07/21/2020
WASHER MAYTAG MVWB835DW1 Found failed drain pump and broken wire harness rescheduling for Monday. ; rqstng P&A on 1 W10777955 (lower harness)
Near Floresville, TX 78114
S. L.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW04 Unit has bad condenser fan motor used box fan to substitute fan motor til i can come back rescheduling Monday. Goods date 7/29/19 DOP provided.; ordrng 1 W10854034 (motor-cond)
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Last trip found faulty compressor. Replaced compressor to resolve the issue, vacuumed unit, charged unit. Unit began cooling immediately upon testing. No further issues at this point."
Near Castroville, TX 78009
Justin
Job Details: 07/21/2020
ICEMAKER (STANDA SCOTSMAN SCAN60PA-1SU Replaced bad pressure switch and tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that both compartments have stopped cooling. Found compressor working properly. Found fault in evaporator and bimetal ; ordrng 1 W10316760 (thermistor) and 1 W11032800 (motor-evap) and 1 W11087438 (motor-evap) and 1 WPW10248595 (control)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 07/21/2020
DRYER AMANA NED4655EW1 Checked dryer found 120 VAC from L1 to L2 spoke to customer about proper voltage need for operation of dryer. Customer has a electrician coming out today to resolve voltage issue. Job complete.
Near San Antonio, TX 78252
Richard G.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFG320M0BS3 Oven door hinges are both broken. And one of the burner knobs are missing. Ordering parts. No one working at the home to speak with and voicemail full for point of contact.; ordrng 2 W11240518 (hinge-door)s and 1 WPW10339442 (knob)
Near Castroville, TX 78009
Justin
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced broken float switch and filter cup. Tested unit out multiple times to ensure it drained properly. Unit working as designed.
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE505W0HB1 Tested unit. Oven not heating. Found terminal block damaged. Will need to replace block. ; ordrng 1 W10245259 (block-term)
Near San Antonio, TX 78245
Richard G.
Job Details: 07/21/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the oven light does not work sometimes when the button is pressed, also the speaker is almost inaudible when buttons are pressed or when the timer goes off. Customer also states she has to unplug the unit to get it to stop baking sometimes. Customer has spoken with Linda at Whirlpool executive offices and states that she will handle the ordering of the part. Customer called Linda while I was in home and she was given the part number that is needed. Says she will be putting a rush on the part and customer will call us when it arrives.; ordrng 1 W11297709 (console)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE525S0HS1 Door hinge is damaged. Will need to replace hinges. ; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)
Near San Antonio, TX 78261
Jim G.
Job Details: 07/21/2020
DISHWASHER IKEA IUD8555DX1 Plug in garbage disposal unit was not punched out. Removed as a courtesy.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Replaced regulator and flames are still too high. Ordering valves.; ordrng 1 W10594392 (valve-gas) and 1 W10597156 (valve-gas) and 1 W10859922 (valve-gas) and 2 W11256503 (valve-gas)s
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Customer stated unit stopped making ice just recently after last visit. Upon investigation found ice maker turned off. Pulled EVAP cover to inspect harness. Found harness was fully plugged in. Replaced harness just Incase it shorted out. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78254
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Issue stated by customer: door not closing properly. Replaced door previously. Replaced hinges today. Unit closing good. Unit test good.
Near San Antonio, TX 78251
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue stated by customer: unit not cooling properly, fridge and freezer will intermittently stop cooling leaving condensation and water puddling in unit.customer upset because food keeps going bad and prior company hasn’t fixed the issues at all. Found unit at 48degrees in RC and about 5 in FC. Found vents caked up at bottom. Cleared and unit dropped in temps just a bit. Some condensation was on ice maker. Ran unit through diagnostic tests and test 39 failed for RC evap thermistor. Ordering thermistors and control. Customer states another company has been out~ 10 times and couldn’t fix issue. Contacted Techline to see if they had any notes about this, spoke to Adrian who stated they had no record of prior visits. #7728369116.; rqstng P&A on 1 W11087438 (motor-evap) and 1 W11109595 (motor-evap) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KBSD606ESS01 "Replaced door the way I found it. There is no service manual on this model. When I tried to close the door the housing for the wires and water tube prevented the door from closing. Called Tech Line and spoke with Adrian to see if I could receive guidance and locate a service manual. I was informed that there is no service manual for this model and would have to figure it out myself. SR# 7728366768. I backtracked a cut the zip tie and pulled back the tape around the rubber sheath and ran the housing in front of the assembly support base. This enabled the door to close. However, grille bottom which was never on the unit when I arrived the first time, could not be installed without preventing the door from staying open. The skirt bottom grill was also not on the unit when I first arrived and was not evident how it fit onto the unit. Again, no service manual prevented me from re-installing this correctly. There had been a Sears Technician that had been
Near Bandera, TX 78003
Justin
Job Details: 07/21/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Need to order main control board, console will need to be replaced as well. ; ordrng 1 W11261167 (cntrl-elec)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/21/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 This job looked like there was a path to payment concern. I called the office to voice my concerns. I was informed that I would indeed have to collect a service call since it is a second call back and Tech Line had determined there was no problem with the unit. I called the client to inform them that I was on the way and explained that I would have to collect a service fee. The client understandably did not want to pay a service fee since it is under warranty. I provided the SR # from the previous call SR # 7728263512 so the client could address it with Whirlpool. I called Partner Team to document with Whirlpool but the wait time went from 0 minutes to 59 minutes.
Near Bandera, TX 78003
Justin
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Need to replaced LED modules for freezer and fridge. Will need to order LED supply board. Quoted for 733.29, customer contacting whirlpool about covering repair.; ordrng 1 W10695459 (module) and 1 W10830288 (cntrl-elec) and 1 W11462342 (LED MODULE )"
Near San Antonio, TX 78253
Christian G.
Job Details: 07/21/2020
RANGE WHIRLPOOL WGG745S0FS02 Issue stated by customer: bake not igniting. Replaced bake ignitor. Unit started and got to 350. Unit tests good. Informed customer of survey.
Near Medina, TX 78055
Justin
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE540H0ES1 "Found convection fan not working, did not see any major damaged to fan. Unit heating correctly just not turning fan on. Will order fan and control to have for repair. ; ordrng 1 W10346154 (cover) and 1 W10586737 (cntrl-elec) and 1 W10617485 (fan-convct)"
Near Bandera, TX 78003
Justin
Job Details: 07/21/2020
COOKTOP GAS KITCHENAID KGCD807XSS02 "Replaced back left burner head and back left burner head. Replaced ignitor on front left side, tried removing front right which cannot be removed without further damaging cooktop. Burner head also starting cracking the cooktop. Will need to be replaced to get crack fixed and front right burner out of top. Will also need front left burner head. ; rqstng P&A on 1 W10296933 (cooktop), ordrng 4 WP3368921 (screw-torx)s and 1 WP7505P339 (FRONT LEFT )"
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2020
COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Unit not powering on. Verified proper voltage going to unit now. Found UI definitely shorted out. Ordering UI display and module to resolve the issue. ; ordrng 1 W10857232 (MODULE ) and 1 WPW10396615 (DISPLAY)
Near San Antonio, TX 78258
Jim G.
Job Details: 07/21/2020
DRYER MAYTAG MEDC465HW0 Replaced heater. Issue resolved
Near San Antonio, TX 78238
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Freezer had frost build up and fridge not cooling properly. Removed EVAP cover to find air channels frozen over. Calling techline per notes. Spoke with Dave. He stated based on info need to replace door and install 6 blade fan part number 2163777. Sr 7728282937Ordering door and fan blade per techline. Defrosted air channels do unit will function. Advised customer per techline put a few gallons of water to help with cooling issue as unit was under filled. ; ordrng 1 LW10642554 (DOOR) and 1 WP2163777 (FAN BLADE)
Near San Antonio, TX 78259
Jim G.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer had additional piece of rack which she wished installed.
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 07/21/2020
WASHER MAYTAG MVWB865GW0 "Replaced control board due to no drain good voltage to drain after replacement of control board tested washer , now unit is draining no issues job complete."
Near Boerne, TX 78006
Tommy B.
Job Details: 07/21/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Called tech line spoke to Adrian. SR7728249509 diagnostics revealed And in operable icebox fan. Recommended swapping control board and ordering the ice box fan in case.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10675033 (cntrl-elec)
Near San Antonio, TX 78250
Christian G.
Job Details: 07/21/2020
DRYER MAYTAG MEDC465HW0 Helper tech.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Customer complaint is that the door sits crooked and is sometimes hard to open and close. Found faulty hinges.; ordrng 2 W10825778 (hinge-door)s
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 07/21/2020
COOKTOP GAS JENNAIR CVGX2423B "Checked cooktop found igniter switch not switching over, switch need to be replaced due to lag in igniting. Ordering switch resolve issue.; ordrng 1 WP71003385 (switch- ig)"
Near San Antonio, TX 78249
Christian G.
Job Details: 07/21/2020
DRYER MAYTAG MEDX655DW1 Issue stated by employee. Unit not heating. Previously instructed not to use unit and to clean vent house putting due to rancid smell and debris build up. Arrived and no heat. Pulled off vent hose and massive wad of mud with bugs was in unit hose. Employee stated we had returned after hose was “cleared” and said it was ok to use unit. No record of that. Due to usage of unit prior to our return thermal cut off and hi limit shorted once more. Ordering part again.; ordrng 1 279816 (thermal cut off hi) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (thrmst-fix)
Near San Antonio, TX 78254
Richard G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint is that water is dripping from the dispenser and sometimes the ice will fall out of the door randomly. Ordering separator and rescheduling valve.; ordrng 1 W11324790 (SEPARATOR)
Near San Antonio, TX 78255
Tommy B.
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW3 Customer stated issue is a loud knocking noise. Diagnostics revealed F7E9. Found issue to be an inefficient stater. Ordering parts to resolve issue.; ordrng 1 W11195971 (stator)
Near San Antonio, TX 78254
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Part came in damaged again, had 2 cart he’s on it and small crack. Customer very upset claiming were sending used parts. Reordering.; ordrng 1 W11025614 (rail-mulln)"
Near San Antonio, TX 78256
Tommy B.
Job Details: 07/21/2020
RANGE WHIRLPOOL WEEA25H0HN1 Stated that the issue with the unit is heating to high in the left front burner at all times. Found issue to be caused by faulty infinity switch. Wrong switch ordered by pre-screening process. Ordering parts to resolve issue.; ordrng 1 W11129442 (switch-inf)
Near San Antonio, TX 78261
Jim G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Joel 778358714 after troubleshooting we found icemaker to be faulty. ; ordrng 1 W10873791 (icemaker)
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 "Last tech found unit needed new doors. Upon trying to replace left door, door looked good but mullion flipper clips didn’t match up, so door wouldn’t angling properly. Put old door back on. Checked right door wasn’t even remotely correct, new part ordered came in smaller and with gray interior, unit is white. Replaced freezer door. Reordering both refrigerator doors ; ordrng 1 W10223581 (LEFT DOOR) and 1 W10223582 (RIGHT DOOR)"
Near Live Oak, TX 78233
Shawn W.
Job Details: 07/21/2020
DISHWASHER KITCHENAID KDPE234GPS0 Replaced the pump and motor. When testing I found that there was a class 2 leak front center. After further tests and observations I found that the water is leaking from the rivets used to connect the heating element to the tub. The unit was also missing some retainers and caps. Part ordered.; ordrng 1 W10503548 (retainer) and 1 W10503548 (retainer) and 1 W10660528 (gasket) and 1 W10813122 (cap) and 1 W10835073 (seal) and 1 WPW10681506 (tub-dishwr)
Near San Antonio, TX 78250
Richard G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced ice maker. Water is going to the water dispenser but not to the ice maker. Need wiring harness and valve.; ordrng 1 W10884720 (harns-wire) and 1 W11043013 (valve)
Near Helotes, TX 78023
Tommy B.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stated that the issue is the unit is not producing ice. Found low ice production in the ice bin. Ran thermistor tests along with icemaker harvest and fill tests. The unit passes all of those functions. Found issue to be a faulty user interface. Ordering parts to resolve issue.; ordrng 1 W11387387 (UI )
Near San Antonio, TX 78254
Tommy B.
Job Details: 07/21/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Need a transformer and possibly capacitor. Resistance checks out on transformer but service pointer indicates a higher voltage meter might be needed for completely accurate readings. ; ordrng 1 W10269232 (thermostat) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg)
Near San Antonio, TX 78259
Jim G.
Job Details: 07/21/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Console is require. Not responding. Acting erratically. ; ordrng 1 W11296171 (console)
Near San Antonio, TX 78230
Jim G.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA I made a mistake when ordering. Reordering part for Friday. ; ordrng 1 W10897719 (valve)
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Called customer to inform part was not pulled customer will be available tomorrow after 2pm rescheduling for tomorrow.spoke to parts team part will be in bin; schdld next appmnt for 7/21 TUE !
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 07/21/2020
MICROWAVE OVEN IKEA IBMS1455DS00 Checked microwave found start push button broken ordering push button and ui to resolve issue.; ordrng 1 W10251249 (button) and 1 W10251250 (button) and 1 W10623616 (cntrl-elec)
Near San Antonio, TX 78250
Christian G.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFC310S0EB3 Issue stated by customer: unit not operating. Arrived and found display out. Unit still a ole to make selections and burners operational. Voltage tests good from outlet to tblock. Ordering control and harness. Unit out of warranty period. Unless office can provide later proof of purchase. Total 457.14.; ordrng 1 W11122531 (cntrl-elec)
Near Corpus Christi, TX 78414
John L.
Job Details: 07/20/2020
WASHER AMANA NFW5800HW0 "Inspected unit, found shipping Bolt still installed on unit. Remove bolts, issue has been resolved."
Near Corpus Christi, TX 78413
John L.
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WMH32519HV "Inspected unit, customer had unit unplugged. Plug unit back in and ran tests. Unit function without any issues, and unit had no codes. Did a factory reset on unit, ran more tests on separate components. Unit did not show any signs of flickering or any erratic behavior. No issues found at this time."
Near Aransas Pass, TX 78336
John L.
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW8040DW "Ran diagnostics, tested drain pump. Pump powers on but will not turn. Replaced drain pump,tested after install. Issue resolved."
Near Bishop, TX 78343
Adam
Job Details: 07/20/2020
RANGE FRIGIDAIRE FFEF3018LBG Customer complaint of several burners not working. During inspection of unit found dead mouse under side of cooktop. Pictures in SD-QuickPic will not work on this unit
Near Victoria, TX 77904
Michael
Job Details: 07/20/2020
RANGE WHIRLPOOL WFG520S0AS "The oven wouldn’t come on per customer. Turned the oven on and it released gas but wouldn’t ignite. Installed new electrode, turned the oven on and it ignited and preheated normal. Collected"
Near Alice, TX 78332
Adam
Job Details: 07/20/2020
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78418
John L.
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4855HW1 "F0E5 off balance. Unit is leve, inspected suspension. Found front side suspension has more play than rear. Springs weak, replace suspension to resolve issue.; ordrng 1 W11159470 (suspension)"
Near Kingsville, TX 78363
Adam
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Inspection of unit shows no air being circulated from freezer compartment to refrigerator. But when testing fan from control shows test passing. Replace control And evaporator motor as well as start device to resolve issue; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev) and 1 W11161172 (cntrl-elec) and 1 W11215582 (motor-evap)
Near Corpus Christi, TX 78415
John L.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, as soon as I open the freezer door the smell of Freon could be detected in the air. The evaporator has sprung a leak causing to lose Freon, The odor of the Freon also smells burned, the smell is due to a bad compressor. Replace evaporator and compressor to resolve this issue.; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
Near Victoria, TX 77901
Michael
Job Details: 07/20/2020
DISHWASHER MAYTAG MDB4949SHZ0 "I didn’t have the control in my parts bin. Contacted Darby, they do have it, rescheduled customer for next day; schdld next appmnt for 7/17 FRI !"
Near Victoria, TX 77904
Michael
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer said sometimes it freezes really and sometimes not. The repair made the first time is good, evaporators aren’t freezing up, temperature in the FC 17 degrees, RC 45 and 35 in the ice maker in RC. Unplugged the appliance to plug into the kilowatt meter and the relay K4 kept clicking on and off and wouldn’t allow the appliance to start up, possible this has been happening intermittently causing temperature issues. Unplugged the appliance for 5 minutes and it started back up. Called and spoke Robert at whirlpool tech line SR 7728344730, explained all I’d done, asked to check the display for the pantry, it is working normal. He advised to replace the main control. ; ordrng 1 WPW10675033 (cntrl-elec)"
Near Rockport, TX 78382
John L.
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW3090JW0 "Made multiple attempts to get unit into diagnostics mode, all attempts failed. Unable to run unit in diagnostics, according to customer unit showed an error code, attempted to run unit to see if code would be triggered. This unit does hasve a service pointer for non start W11395614ATHIS IS A STACKED UNIT IN A MOBILE UNIT, WILL NEED A HELPER ; ordrng 1 W11334214 (CCU)"
Near Taft, TX 78390
John L.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL ISC21CNEDS00 "Inspected unit camera auger motor is not turning to dispensing ice. Check for voltage and auger motor, was not getting any voltage add motor when ice is being called for. Tested for voltage harness connector, was not getting proper voltage from connector and when ice pattern was depressed voltage did not change. Can he relayed by control panel click when ice paddle is depressed. Could be issue with the control board that was previously installed not sending proper voltage to auger motor. Replace auger motor harness and control board to resolve this issue.; ordrng 1 W10298069 (harns-disp) and 1 W11035837 (cntrl-elec) and 1 WPW10317991 (motor)"
Near Alice, TX 78332
Adam
Job Details: 07/20/2020
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and proper temperatures. Customer complaint of dryer stopping midcycle also dryer will stop but timer will continue to run. Replace thermostats and timer to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer)
Near Kingsville, TX 78363
Adam
Job Details: 07/20/2020
DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows no error codes. But unit is making a loud screeching noise. Replace a Idler pulley belt and support rollers.; ordrng 3 W10314171 (drum support roller)s and 1 W10468057 (pulley-idr) and 6 W10512946 (ring)s and 1 W10610882 (belt)
Near San Antonio, TX 78253
Douglas H.
Job Details: 07/20/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Last tech diagnosis of SS issue. Confirmed diagnosis of failing compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
Near , TX 78121
S. L.
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW5620HW1 Tested unit no error codes found all components working. Had customer load unit unit not overloaded ran quick wash with load tested unit with load all operations normal called tech line spoke to JK sr number 7728334342 for findings
Near Selma, TX 78154
Jim G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced icemaker. Issue resolved.
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/20/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS08 Unit oven lights flicker when the door is opened. Finding issue to be electronic control. Ordering electronic control to resolve the issue. Control on B/O; ordrng 1 W11179310 (ELECTRONIC CONTROL )
Near La Vernia, TX 78121
S. L.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Opened box to ice maker found fill tube not with kit cannot locate fill tube sleeve and filltube on parts break down this is where icemaker is leaking need both parts, called tech line spoke to Dustin sr 7728026861 he did research unable to locate fill tube or sleeve either. He advised will need parts dept. to contact vendor for parts research spoke to DB she will have parts Dept do research. ; O-emld tckt"
Near San Antonio, TX 78253
Justin
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced hinge door for right side.
Near San Antonio, TX 78259
Jim G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Unit frozen over. PREID was fan and thermistor assembly. Will also need however a evaporator cover. ; ordrng 1 WPW10501260 (cover-evap)
Near San Antonio, TX 78232
Tommy B.
Job Details: 07/20/2020
MICROWAVE OVEN JENN-AIR JMW2427DS01 Last visit found a faulty UI. Swapped out with new console this visit to resolve issue. Collected labor cost.
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ Plugged in unit. Will let unit run for 24 hours. Will diagnose tomorrow. ; schdld next appmnt for 7/16 THU !
Near San Antonio, TX 78222
Steven G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found ice maker arm stays up in off position after making cycle of ice, replaced ice maker checked operation unit working normal now ; used 1 WPW10190965 (ICE MAKER) from stock"
Near San Antonio, TX 78258
Tommy B.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out control board to resolve heater issues and tested the unit. Unit tested good now with no further issues at this time.
Near La Vernia, TX 78121
S. L.
Job Details: 07/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2430DS01 DOP provided unit under warranty snapped photo of scratch on paint left of unit. Advised customer of pre existing scratch. Found F2 E1 error stuck key pad. Found key pad bot engaging replaced console assembly tested all operations normal advised of survey.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/20/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Customer complaint is that the burners are too high. Verified issue. Will need to order pressure regulator.; ordrng 1 W11087445 (regulator)
Near San Antonio, TX 78232
Shawn W.
Job Details: 07/20/2020
REFRIGERATOR KITCHEN AID KFIS25XVMS00 Found that the temperatures were perfect and that the client had the damper blocked. I rearranged the food items and showed the customer how and why intermittent freezing pockets form. I ran diagnostics and found that the unit is fully operational.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint is that the power button was not working properly on the console. Replaced the console and tested to complete. Unit is good to go.
Near Adkins, TX 78101
S. L.
Job Details: 07/20/2020
WASHER MAYTAG MVW6230HW0 Ran diagnostics no error codes. Tested valves pumps and wash functions these were good. Educated customer on HE machines not using as much water and detergent and use and care of unit advised to use HE install instruct today customer does not want to be on Maytag app. Unit operating as designed
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 07/20/2020
DRYER MAYTAG MEDC215EW1 Checked dryer found hair wrapped up in roller pin removed hair removed debris in fan blade checked unit all checks good no issues. Job complete.collected all fees.
Near San Antonio, TX 78258
Jim G.
Job Details: 07/20/2020
REFRIGERATOR JENNAIR JFFCC72EFS00 Thawed refrigerator evaporator. Replaced all parts in kit as per service bulletin. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced faulty FC evaporator motor. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Customer complaint is that the freezer section stopped cooling and the light went out. After a while, he freezer section started cooling again but the light stayed out. Replaced thermistor with truck stock. Thawed out evaporator and light switch. Everything working as designed. Unit is good to go.; used 1 W10316760 (THERMISTOR ) from stock"