We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78239
Chris S.
Job Details: 08/24/2021
Customer stated that washer wasnt washing right. Got fault motor error code. Ordering motor and capacitor.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78237
Jesus C.
Job Details: 08/24/2021
Installed new actuator. No further issues. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 08/24/2021
Unit appears to be working as it should only Erico list it was a water inlet temperature fault water did seem a little hot coming out of the water valve although I never tested over 120 went to water heater found that it was sent to 120 so water valve itself must be failing at the thermostat replaced with truck stock zip tied to secure; used 1 W11210459 (VALVE), and 1 8567668 (Tie) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 08/24/2021
Costumer had frozen freezer rails. Used food grade grease to lubricate rails. Unit tested good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78255
Colton B.
Job Details: 08/24/2021
Refrigerator not installed properly. Leveled unit and installed grill. Customer happy with it now.
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWS1
Near Shavano Park, TX 78231
Jim G.
Job Details: 08/24/2021
Ive verified that the drain valve is failing and possibly the drain pump too. Will return to install.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78216
Zachary
Job Details: 08/24/2021
Checked dishwasher, complaint issue water leaking underneath unit. Found error code F7E1- wash motor failure, F10E2- vent electrical problem. Put dishwasher through service diagnostics cycle. Could not replicate leak. Customer states that it was coming from heating element in the back. Based off of another looking at it about 2 months ago. Dishwasher performed well in cycle no issues present. Ordering control board to resolve electrical issue, keeping sump&motor assembly as contingency.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78259
Zachary
Job Details: 08/24/2021
Checked OTR MW, found heating components compromised and diode fried. Removed from cabinet and replaced magnetron, transformer, capacitor and diode. Which is all recommended by WP for this fix. Tested MW and it is now working as designed. No other issues or error codes found. All is covered by WP authorization.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Cibolo, TX 78108
Zachary
Job Details: 08/24/2021
Replaced drive motor and control board. Tested dryer, found no other issues or error codes. Dryer is working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
Jim
Job Details: 08/24/2021
Customer states that washer is leaking water from bottom. Check bottom, floor has evidence of leaks. ; rqstng P&A on 1 W10763078 (Hose, inner) and 1 W11244231 (Hose,outer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
Jim
Job Details: 08/24/2021
Customer states that refrigerator is not cooling properly. Pull temperature from refrigerator, 62 degrees. Pull freezer temp, 26 degrees. Cleaned condenser coil of dog hair, but no help. Temps supposed to be 33 for refrigerator, and 0 for freezer. Called TechLine, spoke to Bruce. Bruce states that if evaporator coils have heavy frost , follow directions in service pointer. No frost - sealed system issue. Evap has frost on coils. Service pointer states that kit must be orderedand used to correct issue. Please reschedule customer when parts arrive.
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 08/24/2021
Upon removing all gasket and getting ready to install new gasket received, found new gasket to be damaged with multiple breakages magnets and gaskets. Will need to re-order gasket in hopes of receiving one in better shape. Will reschedule once part is acquired.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Corpus Christi, TX 78418
John L.
Job Details: 08/24/2021
Inspected unit, control board seems to be getting power but unit will not function. May need to replace control panel and wiring harness to resolve issue on this unit.; ordrng 1 W11294858 (cntrl-elec) and 1 W10919934 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
John L.
Job Details: 08/24/2021
Installed component, recalibrated unit and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78412
John L.
Job Details: 08/24/2021
F6E2F2E1Installed both ACU and control panel, recalibrated unit. Issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near Corpus Christi, TX 78412
John L.
Job Details: 08/24/2021
Inspected unit, checked temperatures in freezer and fridge compartments. Freezer temperature reading 50 degrees, fridge temperature reading 45 degrees. Ran test 5 to check on compressor function, compressor struggles to run also a high pitched noise coming from compressor. Will need to to replace compressor to resolve issue.; ordrng 1 W10695094 (compressor)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFHO4
Near Corpus Christi, TX 78415
Jim
Job Details: 08/24/2021
Customer states that water is leaking from back of refrigerator into top drawer (see photo). Water is condensation from freezer area. Evaporator fan not running.; rqstng P&A on 1 WP2315539 (Motor, fan) and 1 WP2163777 (Fan, motor) and 2 WP2264462 (Grommet)s
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ingleside, TX 78362
John L.
Job Details: 08/24/2021
Installed sump, noticed that drain tube has a small split which is leaking while under unit. Will need to replace as well, ordering tube for unit.; ordrng 1 W11036161 (Hose)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Corpus Christi, TX 78415
Jim
Job Details: 08/24/2021
Customer states that washer is walking all over the room while spinning. Check codes: F0E2(oversuds), and F7E5 (shifter fault ) are only faults. Lid is locked, and will not release. Call TechLine, speak to Austin (SR7731577135). Recommend replacing lid lock before any other troubleshooting can begin. Replace lid lock (W11307244). Put into manual mode and spin. Still shaking, but not as bad. Possible suspension kit problem. Install suspension kit, calibrate and test in automatic and manual mode. Washer operating as designed.; ordrng 1 W11307244 (Lid lock assy)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Corpus Christi, TX 78418
Adam
Job Details: 08/24/2021
Inspection of unit shows no power to control board. Replace control issue is still unresolved. Further inspection shows power supply to terminal block was not installed correctly allowing Wires to become loose overtime and disconnecting. Connected wires properly tested unit issue resolved
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78413
Adam
Job Details: 08/24/2021
Install control ran service cycle issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Corpus Christi, TX 78415
Adam
Job Details: 08/24/2021
Technician error not all parts required for job were received. Previous visit I had marked control board as return to vendor instead of a reschedule. I did go ahead and replaced user interface hoping that would resolve the issue unfortunately it has not control board will be required for repair. Re-order control board
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Robstown, TX 78380
Adam
Job Details: 08/24/2021
Install components tested unit issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED5100HCO
Near Corpus Christi, TX 78415
Michael
Job Details: 08/24/2021
I didnt have the main control, it was left in previous bin. Rescheduled the customer for the next available day ; schdld next appmnt for 8/31 TUE !
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
Michael
Job Details: 08/24/2021
The customer said the appliance wasnt heating. I checked voltage at the wall outlet and the the appliance, not getting 220 VAC, I checked the breaker, its not plugged in properly, this will be a customer issue, advised to get a qualified personal check it out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Aransas Pass, TX 78336
Michael
Job Details: 08/24/2021
Installed both the inlet valve and ice maker, still nothing. Ill put it into diagnostics and the try activate both water fill test and harvest cycle, it wont activate, I turned the switch off and turned back on, itll start up but it wont complete the harvest rotation, and it will not call for water when I try the fill test. I removed the kick plate and checked the wiring coming from the door, all looks good. I called whirlpool tech line and spoke with Andrew , I explained what Id done, he had me check AC voltage at the harness to the ice maker, getting corrected voltage, he said to replace the ice maker again. I asked him if the UI may have an issue, he said no, not to replace it, reordered the ice maker, ordered the UI just in case. no ETA on the ice maker, please reschedule when the parts come in
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Aransas Pass, TX 78336
Michael
Job Details: 08/24/2021
Oven isnt coming on, top burners are working normal. No error codes, installed new ignitor, the ignitor and oven are working normal .
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Aransas Pass, TX 78336
Michael
Job Details: 08/24/2021
The drum doesnt turn. Removed the front panel and found the motor pulley had broken off and damaged the belt, the motor and idler pulley arent locked up and spinning properly, ordered the motor pulley and the belt, rescheduled the customer.; ordrng 1 W10460106 (Motor pulley) and 1 661570V (Belt)
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/23/2021
Model Number: JDRP548HL00 Serial Number: D94112366DOP 05/03/2020. Our customer is having intermittent problems with the center rear burner taking to much time to ignite. I did notice some intermittent failure to ignite and it would have to be repeated. Our customer is using a lot of coverings that could be affecting the grounding. Im ordering a new cap to see if this will improve the performance. I explained to our customer about the coverings and what we can do but that there at present no guarantees it will improve significantly. Parts ordered. OOS.; rqstng P&A on 1 W11319224 (Part burner)
We serviced a
JENN-AIR COOK TOP
Model n/a
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2021
Model Number: JGC7636BS01 Serial Number: XDX4601627. This unit is not showing up in entitlements with an DOP or actual goods issue date. I called Jenn Air Trade Partners and spoke with Janice. She told me it is in warranty and has a goods issue date of January 2021. She provided SWPP828C71831. I have ordered the parts and seeking authorization to move forward. I contacted our customer and left a voice mail that we will contact him to set up an appointment. ; rqstng P&A on 1 W10617808 (Electrode Center Rear) and 1 W10571930 (Clip) and 1 WP8190929 (Spark module) and 1 W10617681 (Harness Main)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/23/2021
Tested unit. Water leaking from drain pump. Found o ring slipped off of pump. Re seated o ring. No further leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/23/2021
Tested unit. Not dispensing ice. Will need to replace auger motor. And yoke. ; ordrng 1 WPW10317991 (Auger) and 1 WP63052-2 (Yoke)
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/23/2021
I called Whirlpool Tech Line to update them on what I have done and to seek resolution for the customer. I unfortunately got Steve who suggests things that have already been done and is of little help on anything. He wants me to check the grounding of the burner again by checking the homes voltage at the outlet. Then check the grounding of the burner by placing one end of the multimeter on the L1 at the outlet and the other touching the burner. If we have the same voltage, change the spark module again. He did not however tell me what to do if it is different. This would indicate that we have a grounding problem but had not told me how to correct this. I called back and spoke with Sterling and he down played Steves approach. He said we need to focus on why the flame is being detected to go out. He wants me to replicate the problem the. While it is clicking to take an insulated screw driver and touch it to the electrode. If the it continues to click we have a bad spark module. If it goes out we need to try and file down the burner again at a 45 degree angle to 1/16 of an inch and or do my best to shift the burner closer to the electrode and bolt down. Check Water Column pressure 5-14 inches Sterling. Check spark module grounding. There should be a green wire going to ground. We discussed what I read today and we could have some air venting that is pushing the flame which when it cannot detect will cause the spark module to be initiated. I will not order anymore parts since we have already replaced everything on the electrical side and we can get out to our customers home quicker without waiting on a part that likely will not help. I contacted our customer and left a message that our office will contact him to set up an appointment.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/23/2021
Installed new igniter. Tested unit. Broil ignites. Stays trying to ignite. Then shuts off. Will need to replace DSI board. ; ordrng 1 W10860916 (Dsi)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Converse, TX 78109
Chris S.
Job Details: 08/23/2021
2106544491 customer stated icemaker stopped making ice. Found issue to be faulty icemaker. Part is out of stock.; O-emld tckt
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78209
Jim G.
Job Details: 08/23/2021
No issues at this time. However I am making note of intermittent failure described by customer that might point to a faulty diverter pump.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78210
Jim G.
Job Details: 08/23/2021
Brian SR#7731571245 I verified with techline that the issue is a control board issue. Will return with board. ; ordrng 1 W11498797 (W11498797 control board)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78207
Jim G.
Job Details: 08/23/2021
Cleared obstruction from felt liner. Issue reolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS
Near San Antonio, TX 78217
Jim G.
Job Details: 08/23/2021
Tested unit found no issue. Unit preheated to 350 within 14 minutes. Checked voltage at wall to be sure and there were no issues.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Jim G.
Job Details: 08/23/2021
This is not the same issue as was service before. However it appears the terminal block board has blown. The bordmentioned is attached to 5e. Ian wiring harness and hence must be replaced. ; ordrng 1 W10813885 (Main Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78258
Zachary
Job Details: 08/23/2021
Checked dishwasher, customer said issue had been resolved by plumber when water tray with float switch was removed and dumped. Verified that F8E4- float switch open had been detected. Found no other errors. Deleted error and ran diagnostic test cycle. No other issues or error codes found. Leveled and installed dishwasher better per customer. If issue arises again order float switch for return.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KEBC107KSS06
Near Castle Hills, TX 78213
Jim G.
Job Details: 08/23/2021
Ive verified no issues at this time. Unit passed all tests.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW0
Near San Antonio, TX 78232
Zachary
Job Details: 08/23/2021
Checked washer, since last tech was out. Start button had been pressed in too hard and would no longer function. Replaced control to resolve issue. Tested washer and suspension, everything checked good. No other issues or error codes found. Informed customer she was used to old style that was on a spring and this model is generally loud and shaky. Which is normal. Gave proper instructions on loading and soaping procedure to help them prevent off balances issues. Customer was washing with to little clothes. Washer is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78223
Chris S.
Job Details: 08/23/2021
Customer stated the washer was not clean and close. Found issue to be actuator. Replaced actuator tested and calibrated washer everything working properly. Yes to survey.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207SSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2021
I uninstall the unit from the cabinet as well as the top and back panels. I removed the bad bake element and replaced it with a new one. I removed the defective control we put in and replaced it with a new one. Our customer was wanting to perhaps change out the broil elements. I explained that I had run the resistance differences with another Senior Technician at Whirlpool (Rich) and he had told me not to change them if they are firing up and that more then likely the 50-53 ohms resistance was a technical writer error at publishing, especially because I had run across this discrepancy on another similar model with he same part. I will be returning those parts to the vendor. I reassembled and reinstalled the unit and tested. This unit is fully operational now.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78232
Zachary
Job Details: 08/23/2021
Checked washer, found faulty actuator popped off splutch. Reinstalled for customer to use in the meantime. Part is finally not back ordered. Ordering actuator and scheduled return visit.; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 08/23/2021
Call customer to give ETA and customer is unavailable and asked to reschedule and also if we can order parts before we go out there. ; ordrng 1 WPW10546503 (adjuster) and 2 WPW10195839 (dishrack adjuster)s and 2 WPW10195840 (positioner)s and 2 WPW10195840 (positioner)s and 1 W11259786 (track right) and 1 W11259785 (track left)
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/23/2021
I raised the feet and removed the unit from the cabinet, I removed the back panel and placed the foam tape into position to cut down on the fan noise as directed by Technical Service Pointer #: W11498555 Action Required: MandatoryRelease Date: December, 2020 KitchenAid, JennAir FSR Oven Cooling Fan Noise Improvement. I reassembled panel.. I removed the oven doors and the front panel and main control panel. I replaced both the controls. I removed the needed screws and knobs and bezels to position the front console. I replaced the two User Interfaces that were ringing following Technical Service Pointer #: W11408031 Action Required: MandatoryRelease Date: October 2019. JennAir Ranges Console Control Ringing. I lowered the unit on and tested. This unit is now functioning as designed and the fan noise has ceased.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/23/2021
Installed new dispenser. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2021
Model Number: WOD51EC0HS01 Serial Number: D91406533. Our customer was having a problem with the unit console being frozen on 5 August 2020. And the time at I believe 3:36 PM. The key board was non-responsive. I reset the circuit breaker for over a minute, I was able to enter diagnostics and received error code D6E4 UI to Control State Status. Dated 2029-12-9 10:21. I cleared the error code and ran through test procedures. I ran both bake elements up to 300 degrees F and each broil element. The error did not return. If we have future problems they appliance manager and possibly the console would have to be replaced. Informed our customer about rebooting procedures for 1 minute to clear electrons if the same thing happens in the future.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2021
Our customers console is not lighting up. The unit is plugged into a GFCI but it was not tripped. I reset the unit and it lit up. I ran DLMS calibration and went into diagnostics. No errors were revealed. I ran the service diagnostics cycle to check the unit. I found that the drain hose was not secure into the stand pipe. I fixed this and secured it with a zip tie WPW10339879. All loads are functioning as designed. Our customer had not received the quick reference guide from the builder. I emailed it to her. I also provided the phone number to the connectivity team at Whirlpool.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM
Near Bandera, TX 78003
Sebastian
Job Details: 08/23/2021
Found that the evaporator was iced up on the bottom due to there being blockage cleared ice on evaporator and then cleared blockage found inside of tube in back of unit unit is now draining water through the evaporator pan as it should customer shouldnt have any more issues with water leaking on the floor
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/23/2021
Our customer explained that everything is fine with the refrigerator now and the buzzing has stopped. This unit is functioning as designed now.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 08/23/2021
Customer stated that dishwasher was leaking. Raised legs and tested dishwasher everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78251
Colton B.
Job Details: 08/23/2021
Issue was no ice production. Found issue to be water turned off at the wall and ice maker turned off. Fixed both, unit tested good.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/23/2021
Customer complaint is that dishes are still soiled after wash. Tested unit. Good water fill. Temp 104. Temp should be at 120. Pump is good. Heater is good. Customer using pods and rinse aid. White residue on dishes. Kathy with tech line suggest Ordering water hardness test strips. If hardness is over 10 no repairs can be made to solve issue. Sr 7731565172; ordrng 1 4171690 (Test)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78253
Colton B.
Job Details: 08/23/2021
Issue is that ice gets caught behind dispenser door. Found ice falling from ice container to chute, then falling out when customer dispenses ice. Ordering new ice container and ice door to resolve issue. Will call customer when parts come in. ; ordrng 1 WPW10558423 (Ice container) and 1 W11423782 (Ice door)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Colton B.
Job Details: 08/23/2021
Issue was a thumping and banging noise. Found no error codes and suspension checked good. Found that unit was slightly off balance. Leveled unit. Calibrated unit in diagnostics, unit is testing good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78230
Zachary
Job Details: 08/23/2021
Checked washer, found error code F5E3, door unlock failure. Customer stated that it was working fine but loud, WP sent another company out since we have been here. After that company it is back to not draining during regular cycle. Customer had to do drain and spin cycle. Called tech line and spoke with Bruce, under same SR# 7731201052. Relayed more of this history on this unit and told them a different company has been out here since the last time I was. We came to the conclusion that it is most likely the lid lock that is causing the issue but to have harness as contingency. Ordering lid lock and pressure switch to resolve issue.; ordrng 1 W11316250 (Lid lock) and 1 W11316246 (Pressure switch)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78254
Colton B.
Job Details: 08/23/2021
Customer wants to wait for dryer parts. ; saved tckt
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS11
Near Helotes, TX 78023
Colton B.
Job Details: 08/23/2021
Issue was unit not heating and light would not go off. Finding issue to be the door latch assembly is not engaging. Adjusted the latch assembly, unit tested good.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS11
Near Helotes, TX 78023
Colton B.
Job Details: 08/23/2021
Issue was unit not heating and light would not go off. Finding issue to be the door latch assembly is not engaging. Adjusted the latch assembly, unit tested good.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Helotes, TX 78023
Colton B.
Job Details: 08/23/2021
New cover came in bent. Reordering and returning. Will call customer when part comes in. ; ordrng 1 W10845689 (Outer case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Boerne, TX 78006
Colton B.
Job Details: 08/23/2021
Issue was unit still not cooling well. Finding that RC fan not coming on. Checked all connections, those seem solid. Ordering a new fan to help issue. Also reordering the wire harness that I replaced last time in case it is bad. Will call customer when parts come in. ; ordrng 1 W10633627 (Fan) and 1 WPW10389152 (Fan support) and 1 W10837236 (Wire harness)
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Zachary
Job Details: 08/23/2021
Checked washer found error code F8E1, found hose still kinked in the back causing issue. Moved washer and dryer over about a foot to resolve this issue. Valve checked good and wasnt bad. Other issue was detergent dispenser leaving a lot of water in dispenser. Replaced dispenser assembly per Technical Service Pointer #: W11504923 Rev A Action Required: Mandatory Release Date: May, 2021. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/23/2021
Tested unit. F3e0 error code. Temperature sensor is good. Replaced control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lakehills, TX 78063
Sebastian
Job Details: 08/23/2021
Broil element 16 ohms, Customers concern is that food takes on evenly replace the Blake element Along with the sensor tested unit found that unit was cycling a little bit fast from the control changed our control as well pull circuit has been changed out monitored unit found that it was making temperature it does have a differential of about 45? explain how the temperature differentials work with customer customer to snap pictures of product is cooking on one side but not the other again
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/23/2021
Complaint is unit shuts off after running for a few minutes. Tested unit. No stored error codes. Ran unit in timed dry. Ran for 15 minutes with no issues. Called tech line. Sr 7731562124. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Sebastian
Job Details: 08/23/2021
7731561184 Customer has videos of basket banging the sides and test phone with empty unit it spins perfectly balanced when speeding up or slowing down and makes a little bit of a knocking noise coming from the back otherwise pretty normal sounds Call tech line on issue tech line suggest loading in a load of clothes and running a rinse and spin to test did As tech line requested found that unit is operating as it should not walk or knock obsessively. Warm customer that if they are not pleased with the style of unit they have purchased that they might wanna let whirlpool know
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/23/2021
Complaint is oven light will not shut off. Checked unit. Found Roaches on control. Issue caused by roaches. Advised customer of issue. Customer doesnt want to continue repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE00
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/23/2021
Our customer had frost build up on the right top of the freezer door. I removed the bins and defrosted heat treated the seal. Found small food particles causing blockage on bottom floor of refrigerator on right side by deli drawer. This unit was not properly leveled. I fix this. The seal is now closing not allowing air to get into the freezer to collect frost. I showed our customer what to look for if they should ever have frost build up again. This unit is fully operational now
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/23/2021
Last trip found faulty ice door and ice door motor. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model C0530MA-1E
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2021
Customer stated unit stopped working after a couple of days after previous trip. Contacted Scotsman tech support due to continuing issues. Spoke with Ryan, Explained the situation. He stated that even though the clean cycle was done, unit didnt get completely cleaned, and that was causing the issues. Advised what to clean. Cleaned parts per Scotsman tech support to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2021
Unit not functioning. Found what appeared to be motor not receiving voltage. Verified control sending voltage to motor. Motor not functioning. Replaced sump assembly to resolve the issue. Unit testing good now. Ran diagnostics testing to ensure of proper functionality. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2021
Customer stated unit not draining. Found unit functioning properly, but garbage disposal punch out never removed. Removed punch out to resolve the issue. Drained unit to ensure proper working order. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2021
Customer stated unit would show f6e2 ui communication error. Checked errors, that error wasnt present but unit was unplugged upon arrival. Ran through test mode to check unit. Unit is functioning as designed right now. If error were to persist, unit would need new control panel.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78015
Douglas H.
Job Details: 08/23/2021
Customer stated unit intermittently not spinning properly. Checked errors and found f7e6 motor fault. Ran auto testing to find issue to be caused by the actuator not engaging properly, actuator had slipped out of place. Replaced actuator from truck stock to resolve the issue calibrated unit and ran auto testing again to verify proper functionality. Unit testing good now. No further issues at this point. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KCES556HBL00
Near Schertz, TX 78154
Zachary
Job Details: 08/23/2021
Checked cooktop, found RR burner not working at all as customer described. WP didnt dispatch us with Mod&Ser#s so ordering infinite switch and element to resolve issue.; ordrng 1 W11171119 (BR element) and 1 W10911303 (RR infinite)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Refugio, TX 78377
Jim
Job Details: 08/23/2021
Customer states that washer is out of balance and shuts down. Run diagnostics, no faults found. Shake suspension, suspension is slightly weak. Kit ordered is not correct, order correct kit (W11130356). Please reschedule when parts arrive. Also educate customer on how to handle washer imbalance.; rqstng P&A on 1 W11130356 (Suspension)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0H
Near Corpus Christi, TX 78404
John L.
Job Details: 08/23/2021
Inspected unit, found unit to have an F1E0 internal board failure error. Control board on this unit will need to be replaced to resolve this issue.; ordrng 1 W11204525 (cntrl-elec)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
John L.
Job Details: 08/23/2021
Installed component, tested after installation. The grinding noise has gone away, but theres still a thump coming from within the unit. Thump coming from rear which means there could be an issue with Bulkhead. Also motor clips feel a little flimsy.; ordrng 1 W10714475 (bulkhead) and 1 W10121316 (motor clamp) and 1 3404162 (motor clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 08/23/2021
This unit was completed on Friday, according to customer all issues have been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Refugio, TX 78377
Jim
Job Details: 08/23/2021
Customer states that icemaker is not making ice. Cycle icemaker, water runs down chute but not in sufficient quantity to fill ice tray. Remove icemaker, has severe residue in bottom of ice tray. Replace icemaker and test. Icemaker cycled as soon as plugged in, water was sufficient to make ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Tivoli, TX 77990
Jim
Job Details: 08/23/2021
Customer states that icemaker in freezer not working. Install new icemaker. While installing bottom plate, broke screw into new icemaker. Screw is not affecting performance. Test by cycling icemaker. Working as designed.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 08/23/2021
Unable to complete repair as pulley was not received. Or have been ordered. Ordering pooling to resolve issues on this unit; ordrng 1 8066184 (pulley,60 hz)
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Port O'Connor, TX 77982
Jim
Job Details: 08/23/2021
Customer states that icemaker quits working, and would start up with movement. MR troubleshot and ordered a pump. Remove back, remove and replace pump. Test icemaker. Icemaker working as designed.; ordrng 1 F2WC9I1 (Filter)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Port Lavaca, TX 77979
Jim
Job Details: 08/23/2021
Customer states that washer is snagging clothes under agitator. Open lid and find pair of pants snagged. Remove agitator and check for burrs or other problems. Agitator has damage along rim that could snag clothes. Replace agitator and test. Check for codes: F0E3 (overload) only fault. Clear fault and calibrate washer. Washer working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Port Aransas, TX 78373
John L.
Job Details: 08/23/2021
Customer states that control on unit will not function at all times, customer has to unplug unit and replug to regain function. Ran diagnostics, no codes pulled. Issue most likely control or UI will order both to resolve.; ordrng 1 W11164010 (Fascia) and 1 W11396819 (Control)
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/21/2021
I replaced the electrode S directed by Senior Techs at Whirlpool. I have now changed probably everything. When we sparked it up it did it right away. It does not do it all the time but intermittently in which the spark module just continues sparking the electrodes with burners already ignited. I explained to our customer that I would have to contact Whirlpool again on Monday and would call him with their plan. I sent NR to add this job to my Monday calls for follow up.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Schertz, TX 78154
Chris S.
Job Details: 08/21/2021
When I got to house to do repair noticed that evaporator fan was working. Customer stated that he works intermittently found issue to be control board. Ordering control board. Part is psp item. ; ordrng 1 W11399844 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/21/2021
I replaced the belt and rested unit a few times while once again removing the wash plate and looking for obstructions. The gear case was not sent today. Im reordering it as a contingency; ordrng 1 W11035747 (Gear case)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/21/2021
I replaced the UI but found that the control board is missing. I contacted Parts Department to locate and arrange a third visit. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Sebastian
Job Details: 08/21/2021
Actuator received was defective replaced with truck stock unit good to go; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78251
Sebastian
Job Details: 08/21/2021
Replaced pump tested unit
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS00
Near San Antonio, TX 78255
Sebastian
Job Details: 08/21/2021
Replaced both parts as per tech line unit still not heating up must contact tech line again before ordering more parts did not charge for the inverter must contact office; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cibolo, TX 78108
Chris S.
Job Details: 08/21/2021
Went to replace drain pump and found issue to be nail stuck in drain pump. Took nail out tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Colton B.
Job Details: 08/21/2021
Issue was a faulty wash motor. Replaced sump assembly, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Sebastian
Job Details: 08/21/2021
Replaced basket and suspension everything else on the unit looks clean gear case is good determined that the wobble was due to the basket as new basket did not feel the same calibrated unit customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/21/2021
I removed the console, and top panel to gain access to the control and lid latch. I removed the old one and replaced it with a good one. I reassembled and ran DLMS calibration. I the. Ran automatic test mode and all loads functioned as designed. Unit is fully operational now.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/21/2021
I found that the lower wiring harness had become arched inside the drain pump connector. I was able to temporarily spice it back into the connector and get the unit to drain. I reset the control and was able to get the unit to successfully pass every load test This unit will need a new lower wiring harness and drain pump due to the arching. Parts ordered. It should work in the mean time for our customer.; ordrng 1 W11545744 (Lower harness) and 1 W11259498 (Drain pump)