We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Nordheim, TX 78141
Michael
Job Details: 04/13/2022
The top elements are not holding temperature, ordered the element kit and rescheduled the customer.; ordrng 1 W11371990 (Element kit)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Odem, TX 78370
John L.
Job Details: 04/13/2022
Install control board thermostat and heater, issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Victoria, TX 77901
Michael
Job Details: 04/13/2022
Management said the washer isnt in the store, shows to be in a customers house, issue possibly resolved.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Victoria, TX 77901
Michael
Job Details: 04/13/2022
The control isnt powering on. Good voltage at the wall outlet and appliance, terminal block and harness are in good condition. The top elements are working normal, the control needs to be replaced, ordered the control and rescheduled for the next available day ; ordrng 1 W11528350 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77904
Michael
Job Details: 04/13/2022
The appliance still isnt starting up even after changing out the motor and control. I removed the capacitor again and tested it, it gave the correct resistance but then after rechecking it a couple of times its not given the correct resistant. Ordered the capacitor and rescheduled the customer ; ordrng 1 W11158830 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Victoria, TX 77904
Michael
Job Details: 04/13/2022
I didnt have the part in my bin. I reached out to DB, unsure where part might be, reordered the part and rescheduled the customer for next available day ; ordrng 1 W10861000 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 04/13/2022
Unstable to make full repair as control board that was received did not have a control board inside box. Will need control to finish repair. Explained issue to customer and will order control for installation.; ordrng 1 W11462458 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ
Near Mathis, TX 78368
Adam
Job Details: 04/13/2022
Customer complaint of control board flashing error code F one E0. Code refers to internal board failure. Replace control to resolve issue; ordrng 1 W11511579 (control)
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Beeville, TX 78102
Adam
Job Details: 04/13/2022
It is important to note that they should be considered a second ticket first ticket involve the control board this call is centered around front right burner not working. Customer complaint of front right burner Sparks flashed and they no longer responding. Replace burner and switch to resolve issue; rqstng P&A on 1 W10248261 (elmnt-surf) and 1 W11511568 (Control) and 1 3148952 (switch,infinite lf)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 04/13/2022
Contacted customer before arrival unfortunately I do not have the tools required to accomplish this job will be rescheduling for next Wednesday the 20th.; schdld next appmnt for 4/20 WED !
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Orange Grove, TX 78372
Adam
Job Details: 04/13/2022
Customer complaint of unit leaving close wet at end of cycle. Inspection of unit shows no error codes. Manually testing hot and cold water valve show hoses were hooked up backwards. Switched connections for proper water supply calibrated unit issue resolved. If by any chance we do return to this property for a call back please send out with a water valve W11096268. Customer is on well water.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Port Aransas, TX 78373
John L.
Job Details: 04/13/2022
Installed harness, issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Port Aransas, TX 78373
John L.
Job Details: 04/13/2022
Inspected unit found rails offset, readjusted rails and issue has been resolved.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Port Aransas, TX 78373
John L.
Job Details: 04/13/2022
Did a temperature of freezer with probe, current reading is 5degrees. Tapped unit to check pressure reading, -5 on low side and 150 on high side. Called Techline and spoke with Travis and relayed findings. According to Techline, findings are within working parameters. And that what is occurring with unit could be something electrical throughouthome causing this issue. Techline updating file with current findings, customer to refer to customer service if questions are needed to be answered.File #7733341559
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hollins, VA 24019
Chris S.
Job Details: 04/13/2022
The relay on the control board is closing and opening almost immediately causing the dryer to start and immediately stop. We will order a control board per tech support. ; ordrng 1 W11512506 (Control board)
We serviced a
WHIRLPOOL KITCHEN
Model KRFC704FPS00
Near Roanoke, VA 24012
Chris S.
Job Details: 04/13/2022
The ice maker is working intermittently. ; ordrng 1 W10908391 (Ice maker)
We serviced a
WHIRLPOOL LAUNDRY
Model WED4616FW
Near Roanoke, VA 24012
Chris S.
Job Details: 04/13/2022
A fuse in the panel box is open. Customer will replace the fuse. All operations check okay
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Vinton, VA 24179
Chris S.
Job Details: 04/13/2022
Sr number 7733419403Product in the RC was 32to 34 degrees F. FC temperature was about 0 degrees F. RC thermistor at the board measured 15.9 k ohms. Customer will observe. There is a broken shelf in the RC. Lowe's promised to replace it.
We serviced a
WHIRLPOOL LAUNDRY
Model WTW7500GC2
Near Roanoke, VA 24016
Chris S.
Job Details: 04/13/2022
I installed the lid and checked operations. All operations check okay.
We serviced a
WHIRLPOOL FREEZER
Model MSS25C4MGZ03
Near Roanoke, VA 24012
Chris S.
Job Details: 04/13/2022
I installed the control board and the thermistor. I defrosted the unit and check defrost and diagnostic cycle. all operations check okay.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Roanoke, VA 24019
Uriah B.
Job Details: 04/13/2022
Found spray arms clogged with food and debris. Needs spray arms upper and lower. Needs one wheel assembly for top rack and slide stop. Cx to wait on repair/do herself. ; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10498900 (Upper spray arm) and 1 WPW10082861 (Slide stop) and 1 W11240839 (Rack wheel assembly)
We serviced a
WHIRLPOOL LAUNDRY
Model MVWP575GW0
Near Hollins, VA 24019
Uriah B.
Job Details: 04/13/2022
Replaced drive hub. Ran test cycle. All checks ok.
We serviced a
KITCHENAID KITCHEN
Model KICU509XBL00
Near Roanoke, VA 24015
Uriah B.
Job Details: 04/13/2022
Replaced SL Module. Ran checks. All checks ok.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/13/2022
Center largest Flame is stuttering/fluttering. Will replace the spreader and caps. ; ordrng 1 W10836409 (Spreader) and 1 W10831828 (Caps)
We serviced a
WHIRLPOOL KITCHEN
Model WRB329DMBW03
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/13/2022
Icemaker makes some noise while in harvest. Will replace icemaker. ; ordrng 1 WPW11556926 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Roanoke, VA 24012
Chris S.
Job Details: 04/13/2022
The unit is frozen over in the evaporator. The forced defrost worked correctly in forced defrost cycle. The defrost thermistor checked at 35k ohms. We will replace the control. Reference number. 7733367521; ordrng 1 W11546690 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Roanoke, VA 24015
Uriah B.
Job Details: 04/13/2022
"Replaced control board, both thermistors and air baffle motor. ; O-emld tckt"
We serviced a
WHIRLPOOL KITCHEN
Model WRX735SDHZ04
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/13/2022
Replaced icemaker fill line. Tested operation in test 25 with t and h jumped. All checks ok.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Roanoke, VA 24017
Chris S.
Job Details: 04/13/2022
This is a duplicate dispatch
We serviced a
KITCHENAID KITCHEN
Model KDFE204KPS0
Near Roanoke, VA 24019
Chris S.
Job Details: 04/13/2022
I installed the element and checked operations. All operations check okay. ; used 1 W11537778 (Element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Salem, VA 24153
Uriah B.
Job Details: 04/13/2022
S191AQFound freezer module bad. Replaced. All checks ok. Service pointer covers parts and labor. ; used 1 W11462342 (Led module) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/12/2022
Last trip found faulty motor and control due to major fluctuations in amp draw. Upon arrival today confirmed diagnosis as the control was overheating and when getting to motor the motor was blistering hot. Replaced both the control and the motor to resolve the issue. Calibrated and ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
FRGIDAIRE REFRIGERATOR
Model MET8800FZ01
Near San Antonio, TX 78230
Sebastian
Job Details: 04/12/2022
Call customer pretty sure he has a sealed system issue talk to customer hes gonna cancel the call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM02
Near San Antonio, TX 78217
Daniel
Job Details: 04/12/2022
Customer reported refrigerator not cooling and food in freezer thawing. Upon arrival found ice/food thawing in freezer. Refrigerator is also not getting cool as needed. I found that compressor was not kicking on. I could hear the compressor try to kick on but then shut off instantly. Sounded like a bad start device. Tested unit with a start device I had in truck stock. Compressor now kicked on as needed and unit was now cooling. Customer decided he would find start device on his own and finish the repair. Removed start device. Customer kept the old start device off unit as he was going to try to purchase a new one and finish repair on his own.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 04/12/2022
Replaced hinges. Unit closing as it should. Customer complaints about unit squeaking and banging during a cycle. Replaced belt, ordering suspension. ; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near San Antonio, TX 78252
Jay
Job Details: 04/12/2022
Lights in top of fridge and light in freezer did not work. Replaced led pod in freezer and rest in circuit works. Unit working. ; used 1 W10695459 ( Led pod module) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near San Antonio, TX 78248
Garry
Job Details: 04/12/2022
Customer complaint of food in FC not freezing. Arrived to find FC temp at 16F. In consideration of this units history, I went straight to the compressor. Condenser fan running, but compressor temping at 140F. Amp draw peaked at 3.25aac. Diagnosing as sealed system issue and ordering Compressor(W10276644), FC Evaporator(WPW10608485), RC Evaporator(W11492867), and all necessary couplings. Please schedule sealed system tech for soonest availability once parts arrive. ; ordrng 1 W10276644 (Compressor Kit) and 1 WP978025 (Valve) and 1 WPW10608485 (Evaporator) and 1 W11492867 (Evaporator), states that autho needed
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/12/2022
I verified a faulty actuator and sump pump. The actuator was obstructed and could not complete rotation causing the pump to make a loud noise and mostly likely incomplete washes. I replaced the sump pump assembly. Tested thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/12/2022
Replaced faulty blower wheel and motor as it was fused together. Issues resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS01
Near Shavano Park, TX 78231
Garry
Job Details: 04/12/2022
Customer complaint of RC temps out of spec. Previous tech diagnosed this problem as issue with ACU, UI, and Thermistor Clip. Arrived to find temps good in RC & FC but did see Evaporator iced over. Replaced ACU (W11512425), UI (W11512401), and Thermistor Clip (W11546684) and secured thermistor evaporator tubing with zip ties. Returned unit to operation and machine passed all tests. Advised customer to reach out if issues persist. Job complete, unit is good to go. No further issues at this time.
We serviced a
UNKNOWN VENTHOODS
Model UXT4030ADB2
Near San Antonio, TX 78252
Jay
Job Details: 04/12/2022
Unit in warranty. Installers installed power chord but did not connect it. Verified proper power. Connected chord to unit. Unit working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78218
Daniel
Job Details: 04/12/2022
Customer reported refrigerator not cooling. Upon arrival found that unit was unplugged. Replugged unit and saw that cooling was off. Turned cooling on and all components of the refrigerator kicked on as it should. Compressor was on and when door switch was closed ice cold air was being circulated through the unit. Customer stated they had unplugged the unit before but couldnt figure out how to turn the cooling back on. Let customer know that they would have to wait 48 hours before unit reaches its correct coolness. Unit functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0AS02
Near San Antonio, TX 78254
Jay
Job Details: 04/12/2022
Rescheduled with helper. ; schdld next appmnt for 4/14 THU AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71C1HZ00
Near San Antonio, TX 78260
Sebastian
Job Details: 04/12/2022
Finding temperatures in refrigerator section to be as low as 20? in some spots with damper closed damper seems to be periodically opening and closing did not cut out thermistor to verify until we have a good one most likely thermistor issue in the refrigeration section explain to customer that worst case scenario they have a bad control will proceed with the icemaker and thermistor fix setting up for next Tuesday. ; ordrng 1 W10316760 (Thermistor) and 1 W10873791 (Icemaker)
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near San Antonio, TX 78260
Sebastian
Job Details: 04/12/2022
8212471, 7733412815. Found that the enamel liner is chipped on this customers oven confirm that the cooktop is not cracked but very minor scratches all cosmetic confirmed with whirlpool that their normal protocol would be to touch it up explained to the customer customer would definitely not like us to touch it up they are going to contact Lowes for further instructions
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BB00
Near San Antonio, TX 78254
Jay
Job Details: 04/12/2022
Unit has no id tag, customer will get with whirlpool and get one.
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS6
Near San Antonio, TX 78260
Sebastian
Job Details: 04/12/2022
7733412281 7733376084. Trash compactor is having an issue where the sliding bin is experiencing a wedging effect which is making it hard to slide in and out smoothly confirmed with tech line and by taking pictures that the unit is out of square at the bottom the back of the unit shows to be tighter than the front of the unit pictures attached confirmed with tech line and partner team customer to wait for whirlpool to contact them for swap out
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/12/2022
Customer stated same issue as before. Checked errors, found F8e3 overflow condition. Tested unit to find issue with valve not stoping the flow of water. Customer wished to proceed with repair. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Garry
Job Details: 04/12/2022
Customer complaint of leaking from door dispenser. Arrived to find column of ice formed between ice bucket and separator door, preventing door from closing and/or removal of ice bucket. Cleared oce blockage and ensured separator door was closing well. Ice now dispensing with no leaks. Customer had not drafted ice from the machine in some time, leading to blockage. Advised customer to use a little ice each day/week to keep machine healthy. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near Fair Oaks Ranch, TX 78006
Douglas H.
Job Details: 04/12/2022
Customer stated right front burner not igniting properly and when it does ignite leaves soot on pans. Found cause to be faulty orifice. During diagnosis attempted to remove orifice on left front burner to test since these two burners are the exact same, orifice in left front burner snapped off right at the top of the orifice holder. Had an extra orifice that fits these burners and now the right front has proper flame but still not igniting from electrode. Issue with burner head. Ordering orifice holder, lp conversion kit and rf burner head to resolve the issues. One of the parts is psp item. ; ordrng 1 W11344539 (Burner head rf) and 1 W11333305 (Orifice holder LF) and 1 W11502161 (LP conversion kit)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78216
S
Job Details: 04/12/2022
Ineffective service. Tech line will be sending the info to their upper personnel to review. Contacting JennAir. Orlando SR-7732781148 Contacted JennAir and per JennAir the unit is under a review. JennAir will contact the customer in 24-48 hrs to resolve issue. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/12/2022
Installed new adjusters. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/12/2022
Tested unit. Will not start cycle. Will lock but not unlock. Found bad door lock. Will need to replace. Will order door lock. ; ordrng 1 WP8183270 (Door lock)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/12/2022
7733410734 Replace motor belt and cam found that the capacitor is showing a zero reading on the microfarads setting on my meter indicating that the capacitor is bad motor just hums even after a change out; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78254
Sebastian
Job Details: 04/12/2022
Replaced heater due to low amp draw tested unit unit is now working as it should customer has also applied rinse aid which is made a considerable difference
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Helotes, TX 78023
Sebastian
Job Details: 04/12/2022
Found that the water filter housing is leaking ordering the housing to replace customer is having food product freeze in the freezer section ordering thermistor and damper damper sounds like its in bad condition but it is operational replacing both for contingency; ordrng 1 W11346623 (Filter housing) and 1 12002355 (Thermistor) and 1 WPW10594330 (Damper control)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS31ES0JS01
Near Boerne, TX 78015
Douglas H.
Job Details: 04/12/2022
Last trip found f3e0 open/shorted temp sensor error. Replaced sensor, main control and ui control to resolve the error code issue and the not heating properly issue. Unit back to functioning properly now. No further issues at this point.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOCE900HSS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/12/2022
F6E4. F2E1. Intermittent display issues. Will replace UI. ; ordrng 1 W11396218 (UI)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/12/2022
Installed new control and thermistor. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model LTE5243DQ2
Near San Antonio, TX 78230
Garry
Job Details: 04/12/2022
Customer complaint of dryer not heating. Previous tech found faulty Thermal Fuse. Replaced Thermal Fuse and tested unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78256
Sebastian
Job Details: 04/12/2022
Replace the defective heater with the new style heater which will not leak double checked unit for leaks while running live outside of cabinet unit looks good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 04/12/2022
Last trip suspected leak in SS along with bad compressor. Upon opening SS up confirmed issue not a leak as it had pressure. Blew the lines out with nitrogen to clear obstruction. Ran nitrogen pressure test to ensure no leaks in unit. No leaks and held nitrogen. Replaced compressor. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 hr cool down period. SS p&l under limited warranty
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/12/2022
Last trip found faulty motor and control due to major fluctuations in amp draw. Upon arrival today confirmed diagnosis as the control was overheating and when getting to motor the motor was blistering hot. Replaced both the control and the motor to resolve the issue. Calibrated and ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Chris S.
Job Details: 04/12/2022
Replaced spark module and burners. Tested unit everything working properly.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS
Near San Antonio, TX 78257
Sebastian
Job Details: 04/12/2022
Changed out the sensor and tested unit found that the reservoir is filling up to spec and working as it should closed out call.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/12/2022
Tested unit. Will start then shutoff. Found unit loosing power to terminal block. Issue caused by electrical issue. Customer will need to contact electrician. No further issues with unit. Job complete.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCP30
Near San Antonio, TX 78257
Sebastian
Job Details: 04/12/2022
Confirmed with Scotsman tech line that when the ban is struggling to stay for or ice is melting rapidly which is the case the problem usually is with the drain system or with the timer confirm that the timer was set to cycle for three minutes confirm that the timer is definitely taking much longer to cycle watering timer to resolve issue as the drain system appears to be working just fine. ordrng 1 12-2985-01 (Timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/12/2022
I contacted techline and spoke to Ed and later Steve SR# 7733408896 who informed me that the ice door is allowing air in and meliting. It appears the refrigerator door is warped but I will reorder the ice door as a precaution. ; ordrng 1 W11268536 (Ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78240
Garry
Job Details: 04/12/2022
Customer complaint of loud vibrating noise during operation. Found noise to be caused by cardboard rattling under compressor. Adjusted cardboard and compressor to resolve issue. Unit now running quietly. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cibolo, TX 78108
Daniel
Job Details: 04/12/2022
Arrived with new heating element to replace recalled heating element. Upon arrival customer stated he had been having trouble with unit popping breaker every time unit was start up. Customer had multiple electricians come out and look at outlets and even tried using unit on multiple outlets with the same result of popping breaker. When removing recalled heating element found that the heating element had no bushing and heating element was metal to metal with the cabinet which was probably causing unit to ground out everytime it was being powered on. Replaced heating element and tested unit. Unit now powers without popping breaker but now I found that unit has faulty motor. All components functioning as designed except for motor kicking on. Also found error code F7E1 which is wash motor failure. I figured the bad motor was the result of unit popping the breaker continuously. Perhaps it shorted out the motor. Contacted partner team to see if authorization would be given for parts and labor on the new issue. Explained to partner team the issue and they granted authorization for P+L. Partner team will be sending out new ticket to office. Please return with sump motor on next visit for customer on new ticket with authorization. Partner team new ticket info:Ticket number SWPQ42DB8E16-1K12EQW1DPL1
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Converse, TX 78109
Daniel
Job Details: 04/12/2022
Customer reported washer not agitating or finishing cycle occasionally. Upon arrival tested unit and unit successfully completed diagnostic cycle. Agitator agitated freely as it should and unit spun correctly at the time needed. I did find error code F7E1 which was faulty tachometer missing which is the actuator. Replaced actuator and tested unit. Unit successfully completed diagnostic cycle. Checked for error codes and found none. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 04/12/2022
Replace water valve tested unit everything working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near San Antonio, TX 78254
Jay
Job Details: 04/12/2022
Unit runs but no heat. Power chord installed wrong. Corrected issue, neutral was at ground and ground at neutral. Unit runs and heats.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4206FZ5
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival found vent hood light not working but receiving proper voltage. Called tech line received Sr 7733411970 from Steve. Was told to order new control as voltage is dropping once under load. ; ordrng 1 W11034219 (panl-cntrl) and 1 W11256464 (cntrl-elec) and 1 W11256465 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/12/2022
No answer at line. The office was closed. However the part is needed. Please reschedule once part is available for Installation . ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival replaced motor/sump to resolve issue. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival got error code F5e1, f2e1. Found faulty lid switch and bad communication between control boards. Customer needs lid switch and both acu and ui to resolve issues. Due to cost of repair customer declined to proceed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival out unit into test mode, error code f2e1 popped up indicating stuck key. Cleared error code. Ran test mode, error code didnt pop up. Unit tested fine and sounded fine. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Drew
Job Details: 04/12/2022
Replaced controls, console, and temp sensors. Preheated unit to verify it was functioning properly. No further issues at this point
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/12/2022
Replaced electrodes and burner heads and caps. Issue is resolved. Tested thoroughly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Drew
Job Details: 04/12/2022
Replaced the friction sleeves and no further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78240
Garry
Job Details: 04/12/2022
Customer statement that machine took an excessive length of time to fill and complete a cycle. Found F8E1 (Long/No Fill) fault code upon my arrival. Found cold water supply valve to be damaged and inoperable. Machine is testing good. Advised customer to have this supply valve repaired and reviewed with him theory of machine operant best practices. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78238
Jesus C.
Job Details: 04/12/2022
Unit 4204. Complaint is thumping noise during cycle. Tested unit. Noise during spin. Found drain hose tapping back wall. Secured hose. Noise is gone. No further issues. Job complete.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near San Antonio, TX 78228
S
Job Details: 04/12/2022
Contacted customer. Customer stated that they did not want to proceed with repair and they would purchase another unit. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
S
Job Details: 04/12/2022
Upon arrival customer stated the units sensing would flash. She would hold cancel for 3 seconds then the unit would constantly drain. Contacted tech line as I could not get into diagnostic mode. Was told by Steve that the pressure hose was clogged causing the unit to act up. Verified the pressure hose as having heavy pressure and could not blow down the tube. Verified that the pressure hose was kinked causing the issue. Fixed the kink and tested unit. The unit now functions as designed. No further issues at this point. Steve-Sr-7833408487
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near San Antonio, TX 78212
S
Job Details: 04/12/2022
Upon arrival customer stated the a knife fell from the top rack and the handle melted on the heater. The husband scraped the plastic off of the element but exposed the element it self. Customer was worried about the heater causing damage or worse a fire. Replaced heater with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near San Antonio, TX 78212
S
Job Details: 04/12/2022
Upon arrival customer stated the oven had black stains and used multiple cleaners to scrub the walls but could not remove the stains. Customer also stated she used the AquaLift as well and could not rep over the stains. Contacted Tech line and via tech line the stains will never come off due to a design flaw. Customer is okay with the outcome. Unit functions as designed. No further issues at this point. Bruce- SR-7733406444
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIP15PRXX1
Near San Antonio, TX 78209
S
Job Details: 04/12/2022
Upon arrival switched out faulty recirculating pump assembly with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78217
S
Job Details: 04/12/2022
Upon arrival customer stated they had cleared the stand pipe and ran the unit 3 times and the unit worked perfect. Control was ordered as a contingency. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78247
Daniel
Job Details: 04/12/2022
Customer reported dispenser not functioning properly. After inspection tested unit. Unit successfully completed diagnostic cycle without any issues or error codes. Found that dispenser would dispense soap sporadically at times. Customer also stated that a couple of times that the dispenser used all the soap that was inside the drawer on 1 load. Ordering dispenser drawer. Will return with part to repair.; ordrng 1 W11413340 (Dispenser drawer)
We serviced a
WHIRLPOOL DRYER
Model MEDB880BW0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/12/2022
Replaced heating element and cutoff fuses. Tested unit everything working properly
We serviced a
SAMSUNG RANGE
Model NE59M432OSW/AA
Near Converse, TX 78109
Chris S.
Job Details: 04/12/2022
Call Samsung support line. Because pizza was cooked but still a little uneven. Samsung tech stated that if temperature sensor was reading correctly then customer need to adjust time for cooking. Replaced bake element and control board. Tested unit everything working properly. 2362129
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Chris S.
Job Details: 04/12/2022
Replaced evaporator fan motor tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 04/12/2022
Upon arrival customer does not need service.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 04/12/2022
Replaced lights everything working properly.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Corpus Christi, TX 78410
Adam
Job Details: 04/12/2022
Customer complaint of unit no longer cooling. Inspection of unit shows evaporator cover has melted further inspection shows air duck has melted as well as heating element has Bersted causing a flareup in small burn damage to the inside of the unit. Product will in fact cool but no no response from evaporator fan or control board. Will need to replace several components evaporator fan control board harness thermostat air duct and evaporator cover to resolve issue.; ordrng 1 W11200746 (Harness) and 1 W11207403 (control) and 1 W10384183 (thermistor) and 1 2315539 (fan motor) and 1 W10676682 (duct-air) and 1 W10668482 (cover-evap) and 1 W10316428 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Rockport, TX 78382
Michael
Job Details: 04/12/2022
"I called the customer enroute to the location twice, unable to leave a vm. I arrived at the location, the customer said she had called to cancel yesterday because it started making ice, the appliance is working normal at this time"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78410
John L.
Job Details: 04/12/2022
"Installed compressor and evaporator, vacuumed line and charged unit. Charged unit with 6oz of refrigerant, ran test 4 so unit can recalibrate itself."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Corpus Christi, TX 78410
John L.
Job Details: 04/12/2022
"Installed icemaker and control board, issue resolved."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Aransas Pass, TX 78336
Michael
Job Details: 04/12/2022
"The customer said water keeps coming out of the ice dispenser. I removed the bucket and cleaned out all the ice built up underneath, as I was putting the bucket back in place water spilled out of the ice tray. I ran a harvesting test in diagnostics, ice cubes with water on top of the cubes emptied out. It seems there was ice cubes that hadnt dumped out causing water to spill over and run out of the dispenser when it called for water. With the bucket and ice maker empty I ran a fill test, the ice maker filled and it didnt spill over, ran the harvest test again to leave the ice maker empty. The ice maker is working normal at this time, if the customer calls back with the same issue please order the ice maker W10873791 before going back out"