We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WGG745S0FS02
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/16/2022
Tested unit. Membrane for Ui warped. Will need new UI. ; ordrng 1 W10879587 (Membrane)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/16/2022
Tested unit. Not leveling. Found roller pin not supporting roller. Reconnected roller. Unit now leveling out. No further issues. Job complete.
We serviced a
MAYTAG WALLOVEN
Model WOS51EC0HS02
Near Castroville, TX 78009
Richard G.
Job Details: 08/16/2022
Customer complaint is that the unit is not maintaining temperature properly, and is also concerned about markings that are showing on the bottom of the oven. Preheated oven to 350 degrees. Temperature reached 375 degrees then declined to 332 degrees. The oven then heated again to 373 degrees before dropping in temperature again to around 330 degrees. Found unit is operating in appropriate range. Took quick pics of unit at bottom and top of the range. Customer is dissatisfied with the results and feels the oven should maintain the set temperature and not fluctuate. As for the markings on the bottom of the oven, there are no chips or cracks, and it looks as if its just a cosmetic issue. Informed customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Antonio, TX 78240
Garry
Job Details: 08/16/2022
Customer complaint of water not dispensing through door dispenser and ice in FC. Found water line to unit disconnected. Connected water line and tested water flow through dispenser. Water flow testing good. Inspected defrost circuit of unit and all components passed testing. Door seal performing well and sealing FC entirely. Observed some ice on drawers and perimeter of door opening to FC. Removed drawers, cleared all ice, and advised customer that door was most likely not closed completely, allowing for condensation and subsequent freezing to occur. Customer to monitor and call back if ice reappears. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78232
Jim G.
Job Details: 08/16/2022
I verified a defrost issue. It appears the fan was damaged also ordering control as a precaution. ; ordrng 1 W11578030 (Evaporator) and 1 W11224256 (Control)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near San Antonio, TX 78230
Garry
Job Details: 08/16/2022
Customer complaint of #3 key on touchpad being unreliable and hard to use, and left-front surface burner flame intermittently failing while at simmer. Consulted with WPL Techline (SR# 7734370383 Kirt) on flame issue and was advised to replace valve. Ordering Left-Front Burner Valve (W11109973) and Control Panel (W11029431 - Stainless) to address issues. Requesting OTL Authorization for parts. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11109973 (Left-Front Burner Valve) and 1 W11029431 (Control Panel (Stainless))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Cibolo, TX 78108
S
Job Details: 08/16/2022
Upon arr iso customer stated unit was still making a loud noise from when the last tech out. Found the issue to be ice build up on the motor fan. As well as a faulty ice maker. Customer states Shute stays open as well. W11359448 ice maker, 2315549 fan motor, and 2169142 fan blade, W11231387 biscuit, and W11355298 Neptune frost to resolve issue. ; ordrng 1 W11359448 (Ice maker) and 1 2315549 (Fan motor) and 1 2169142 (Fan blade) and 1 W11231387 (Separator) and 1 W11355298 (Separator Neptune frost)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/16/2022
Tested unit. Water leaking from inlet water line. Repaired leak. No further issues. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model n/a
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/16/2022
Tested unit. Drain line for evaporator clogged. Cleared line. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/16/2022
The temperature in the freezer is at -5 degrees F and the Fresh food at 51 degrees F. Model Number: KRSC703HPS00. Serial Number: HR94145104. Our customer has the symptoms of Technical Service Pointer #: W11512766 Rev. A Action Required: MandatoryRelease Date: March, 2021 Counter-Depth Side-by-Side Refrigerator Warmer than Expected Refrigerator Compartment Temperature. We will need to replace the UI. Part ordered. OOS.; ordrng 1 W11509095 (UI)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/16/2022
Tested unit. Door switch broken. Will order new switch. ; ordrng 1 WPW10569603 (Door switch)
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near San Antonio, TX 78232
Jim G.
Job Details: 08/16/2022
I verified issue was due to the dispenser however customer declined repair. .
We serviced a
LG REFRIGERATOR
Model LRMDC2306D01
Near San Antonio, TX 78258
Jim G.
Job Details: 08/16/2022
Incorrectly installed filter. A new filter was installed. No further issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Schertz, TX 78108
S
Job Details: 08/16/2022
Upon arrival customer stated unit would not unlock. Verified a faulty lid lock latch assembly. F5e2 faulty lid lock latch.Replaced firstly lid latch with new and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Schertz, TX 78108
S
Job Details: 08/16/2022
Upon arrival customer stated unit would spark on all 4 when the burner was turned on. Verified the units diodes all turn on when one is ignited. Explained to customer on care and proper use of the unit. Unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Kerrville, TX 78028
Drew
Job Details: 08/16/2022
Upon arrival removed heater due to recall and installed new style heater. Ran unit for 10 min to verify no leaks, ran diagnostics to check for error codes. No further issues at this point
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Benton, AR 72019
Blake D.
Job Details: 08/16/2022
"Inspected unit for frosting up in freezer, customer had the unit unplugged I dont see any gaps in the gaskets, i used my steamer along the edge of all gasket and informed the customer the next time we have to come out for the issue to leave unit plugged in, customer paid sc ($119.22) using card ending in 1546"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Richard G.
Job Details: 08/16/2022
Customer complaint is that the unit is not drying the dishes well. Ran unit through diagnostics cycle and found no error codes. Unit is operating normally. Went over tips to help with drying process.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYY00
Near San Antonio, TX 78230
Garry
Job Details: 08/16/2022
Customer complaint of water leaking underneath fridge and water not dispensing through door dispenser. Removed and reinstalled filter to restore water flow, but found leak at Inlet Water Valve. Customer opted to have this valve and Dual Water Valve replaced, as they are both the same age and one is failing. Ordering Inlet Water Valve (WPW10238100) and Dual Water Valve (WPW10341320) to address issues. Parts show in stock in SSB. Scheduling follow-up for 8/17/22 after 4pm. ; ordrng 1 WPW10341320 (Dual Water Valve) and 1 WPW10238100 (Inlet Water Valve)
We serviced a
WHIRLPOOL KITCHEN
Model WDTA50SAKZ0
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 08/16/2022
"Replaced heating element due to sp, tested unit no leaks and heating element came on, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 08/16/2022
Customer complaint is that the unit stopped washing dishes and cannot hear the motor running anymore. Verified issue. Entered diagnostics and found error codes F4E3 wash motor not running, F5E1 door switch stuck open, F6E4 inlet water float switch open. Ordering control, harness, and pump and motor.; ordrng 1 W11305308 (Control) and 1 W10919642 (Harness) and 1 W11085683 (Sump and motor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Bald Knob, AR 72010
Jeff N.
Job Details: 08/16/2022
Heater not coming on. Error code for heater. Pulled unit element test good. Ordering control. No power from control to heater; ordrng 1 W11462459 (Control board)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Richard G.
Job Details: 08/16/2022
Customer complaint is that the plastic cover inside of the mw started melting. Found unit is over heating. Ordering heating components.; ordrng 1 W11540981 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10818686 (Magnetron) and 1 WPW10531156 (Filer board) and 1 W10864741 (Thermostat) and 1 W11193296 (Cover)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/16/2022
"Replaced basket and then found cam to be damaged after testing spin, replaced cam, tested unit now spins and agitates, unit operation checks okay ; used 1 W10721967 (Cam) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Floresville, TX 78114
Daniel
Job Details: 08/16/2022
Returned with parts to replace. Installed front panel, both new hinges, and door switch. Tested door opening and closing. Door now closing as it should. Unit now functioning as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Searcy, AR 72143
Jeff N.
Job Details: 08/16/2022
Found gunk under screen. Cleaned. Filter was clean. Put some afresh in unit. Customer is going to use afresh and see if problem goes away. Customer stated has been going on since she got unit. Unit shows to have been sold from lowes twice. First sale may have caused this gunk by washing something other than dishes.; used 1 W10282479 (Affresh) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78258
Jim G.
Job Details: 08/16/2022
I verified unleveled machine. I leveled the machine.customer was concerned about sound of evaporator fan but it was within normal range. I advised to contact if the sound or performance worsens. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGB3
Near Searcy, AR 72143
Jeff N.
Job Details: 08/16/2022
Unit has bug infestation. Explained to customer once they exterminate bugs and get a letter from exterminator all bugs are gone. Call us back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78247
S
Job Details: 08/16/2022
Upon arrival removed ice maker and removed yoke with Dremel. Replaced faulty motor dispenser and yoke with new. Retested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ward, AR 72176
Jeff N.
Job Details: 08/16/2022
"Plugged unit in, compressor kicked out on overload. Power good. Put start device on same result. Ordering compressor kit r600; ordrng 1 W11370574 (Compressor r600) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier non uv) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78263
Daniel
Job Details: 08/16/2022
Returned with parts to replace. Installed new control and re assembled unit. Tested unit in diagnostic mode and unit successfully completed diagnostic cycle. All components now functioning as designed. Unit is no longer in a constant drain. Unit now functioning as designed.
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Beebe, AR 72012
Jeff N.
Job Details: 08/16/2022
Replaced heater for special project ; used 1 W11537778 (HEATER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Adkins, TX 78101
Daniel
Job Details: 08/16/2022
Customer stated excessive noise while washer in use. Upon arrival found gearcase severely leaking oil. The stator and rotor were drenched in oil. Ordering slider, rotor, and stator. Will return with all parts to complete repairs. ; rqstng P&A on 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W10775188 (Washplate)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/16/2022
"Inspected unit for long wash cycle, ran diagnostic found no error codes, ran auto test found when the unit went into spin mode there was a thumping noise, went under neither the unit and found that the rotor was hitting against the stator making a thumping noise, and found on the rotor the magnetic part to be damaged, dis is Ed to need rotor and stator; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator)"
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Boerne, TX 78015
Sebastian
Job Details: 08/16/2022
To communicate fees over the phone with customer before arrival was not able to able to communicate with the customer in a way that they understood they understood customer was not aware that the service fee it was gonna be there closing out ticket
We serviced a
JENN-AIR OVEN
Model JJW2430DP03
Near Little Rock, AR 72207
Micheal
Job Details: 08/16/2022
Inspected unit and found an F2E1 error code. Ordered stainless steal control panel. Collected $120.00 by cc 1441. Part shows a factory back order.; ordrng 1 W11236887 (Control panel ss)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Kerrville, TX 78028
Drew
Job Details: 08/16/2022
Upon arrival replaced control due to faulty pressure sensor switch. Replaced and ran in diagnostics. Unit passed diagnostics mode. Ran a regular cycle, unit got out of sensing mode and began washing. No further issues at this point
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Little Rock, AR 72212
Micheal
Job Details: 08/16/2022
"Inspected unit for smell, could not duplicate problem. Used 2 caps of bleach in the drain. Customer will call back with any further issues."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near San Antonio, TX 78213
Garry
Job Details: 08/16/2022
Customer complaint of refrigerator icemaker not making ice. Arrived to find error code E2 in Icemaker Diagnostics m signifying that IM Motor has lost position. Also found performance of Ice Box Fan to be somewhat underwhelming. Tested IM fill and received water. FC temping at 7F and Evaporator Fan testing good. Deli UI responsive to touch input and seemingly functional. All sensors testing good. No frost or ice buildup on FC Evaporator. Ordering Ice Box Fan (W10833801) and awaiting arrival of Icemaker (W11294907) to address these issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10833801 (Ice BoxFan)
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Little Rock, AR 72223
Micheal
Job Details: 08/16/2022
"Replaced heater per service bulletin, tested for leaks and proper operation. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78209
S
Job Details: 08/16/2022
Upon arrival customer stated unit began making more ice but not as it should be. Advised customer that Ive contacted tech line twice on the unit and per last visit tech line said the unit checks out as it should and the only other the unit could be going through is a faulty control. Showed up to the location again and the customer stated the unit began making more ice but not adequately. Advised customer that per tech line the issue would be the control. Customer states they want another tech out to confirm the issue. Asking for experienced tech to re diagnose and repair the unit. Advised customer to contact office and request a veteran tech out.
We serviced a
N/A N/A
Model WRX986SIHZ00
Near Maumelle, AR 72113
Micheal
Job Details: 08/16/2022
Replaced ordered icemaker due to no ice. Ran and passed test 45. Reassembled unit and ran complete diagnostics no errors appeared. ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER
We serviced a
BOSCH REFRIGERATOR
Model n/a
Near San Antonio, TX 78248
Jim G.
Job Details: 08/16/2022
I verified a no response site icemaker. I verified voltage to the icemaker but was completely non responsive. The part is OOS. Please schedule asap. ; ordrng 1 11033701 (IcemakerAssembly)
We serviced a
WHIRLPOOL KITCHEN
Model WDT970SAHW0
Near North Little Rock, AR 72118
Micheal
Job Details: 08/16/2022
"Customer complaint no wash. Ran through diagnostics twice with no errors appearing, Checked wash motor, heater, fill valve, drain pump, all worked fine. Tested dispenser electrical and manual. Disp operating normally. Ran partial normal wash cycle. Seemed to be operating normally. Unit is getting plenty of water. Checked rinse aid dispenser which is full. Collected $119.36 by cc 8839"
We serviced a
MAYTAG WASHER
Model ??.
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/16/2022
Our customers 19 year old washer is walking a considerable distance. This will not be a simple adjustment to the feet. It will either be a gear case or shocks which makes the repair cost prohibitive. We decided to not move forward with repair. Job canceled.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Little Rock, AR 72116
Micheal
Job Details: 08/16/2022
"Customer complaint no wash, just sensing, tested unit and no cold water coming to washer. Removed water supply and showed customer. Customer will address his plumbing issue and call back if any further concerns arise."
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Boerne, TX 78006
Sebastian
Job Details: 08/16/2022
7005090516 Found a disrupted filter was able to make correction unit working as it should reported with Tech line also adjusted draintube it was going down about 2 and a 1/2 feet
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX335HPS01
Near Little Rock, AR 72202
Micheal
Job Details: 08/16/2022
Ordered W11439191 recirculation pump per service bulletin W11623132. Pump must be manufactured on or after 4-5-2022 per service bulletin. ; ordrng 1 W11439191 (Recirculation pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/16/2022
Racks were beginning to rust causing a functional issue as the racks were beginning to separate where it was rusting. Replaced racks to resolve the issue. No further issues at this point.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Malvern, AR 72104
Blake D.
Job Details: 08/16/2022
"Replaced harness plug, lights come on and icemaker and dispenser comes on, unit operation checks okay"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HV00
Near Benton, AR 72015
Blake D.
Job Details: 08/16/2022
"Replaced harness and fuse, tested unit now heats and comes on, tested unit 4 different times unit stays on, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W10138793 FUSE"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78250
Richard G.
Job Details: 08/16/2022
Customer complaint is that the unit just stopped operating. Found unit not responsive at all. Good power from wall. Control is not functioning. Ordering control.; ordrng 1 W11417466 (Control)
We serviced a
MAYTAG LAUNDRY
Model MVWC565FW0
Near Bauxite, AR 72011
Blake D.
Job Details: 08/16/2022
"Replace control, tested unit ran calibration and auto test, no error codes, unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Little Rock, AR 72205
Micheal
Job Details: 08/16/2022
Customer complaint won't go into wash cycle. Ran diagnostics and showed F1E1 and F3E2 error codes. Ordered main control W11513246 and user interface W11481116. Main control shows factory backorder. Advised customer could take up to 30 days to receive control.; ordrng 1 W11513246 (Control) and 1 W11481116 (Ui)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78216
Garry
Job Details: 08/16/2022
Customer complaint of dryer not heating. Previous visit found melted power cord, terminal block, and wire harness. Replaced Wire Harness (WPW10450286) to address issues and connected customer-supplied power cord. Returned unit to operation and observed unit heating and cycling appropriately in all programmed modes of operation. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Boerne, TX 78015
Sebastian
Job Details: 08/16/2022
Confirmed bad heater collars no leak damage replaced with ss heater. Customer signed off good to go
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78216
Garry
Job Details: 08/16/2022
Customer complaint of washer making loud noise during operation. Customer believes unit to be covered by extended 3rd-party warranty. Advised customer to determine coverage and request our dispatch by whichever 3rd-party warranty company covers this machine. When/if we are dispatched to repair this machine, Cam Assembly (W10721967) and Drive Belt (WPW10006384) will be needed. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near San Antonio, TX 78227
Jesus C.
Job Details: 08/16/2022
Installed new thermistor. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near China Grove, TX 78263
Daniel
Job Details: 08/16/2022
Customer reported ice maker working intermittently. Upon arrival found ice bin full. Ice maker had ice in it. It dumped ice and filled again as it should. Temp In fridge was 38 and freezer was 39. Called tech line to report my findings. Customer stated ice maker would stop making ice like 2 days at a time and then randomly start up again. Checked ice maker harness all was good. Techline stated to replace ice maker as maybee the ice maker was going bad. Ordering ice maker. Will return with parts to repair. Sr 7734364393 ; ordrng 1 W11548540 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78255
Sebastian
Job Details: 08/16/2022
Found bad heating element collars destroyed and leaking through. Mold and water damage behind unit. Replaced heater good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cibolo, TX 78108
Douglas H.
Job Details: 08/16/2022
Last tech suspected issue to be compressor per techline. Checked compressor, compressor was shipped in big box with no support packing and was damaged upon arrival. Rediagosed unit to find issue to be the base plate causing the noise issue. Ordering base plate to resolve he issue. Part is psp item. ; ordrng 1 W10680691 (Base plate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near San Antonio, TX 78249
Jim G.
Job Details: 08/16/2022
The customer complained of a nonfunctional icemaker. I verified in service tests that the icemaker was not responding properly. ; used 1 W10873791 (Icemaker) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78210
Daniel
Job Details: 08/16/2022
Customer reported ice maker not producing ice. Upon arrival found ice maker turned off. Turned ice maker back on and ice maker successfully harvested and filled. Let customer know how to turn ice maker on and off. Added zip tie to fridge side thermistor as well. Unit functioning as designed.; used 1 Wp8567668 (Zip tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kerrville, TX 78028
Drew
Job Details: 08/16/2022
Upon arrival received F9e1 f7e5 error code. Checked drain pump and found harness cut. Spliced and reconnected drain pump. Unit kicked on. Need harness. Ran diagnostics didnt finish. Wasnt dying out after shifting, need capacitor and actuator to resolve those issues. Ordering latch and rescheduling drain pump in case they are needed. Control at this time doesnt show to be faulty; rqstng P&A on 1 W11307244 (latch) and 1 W11545744 (Harness) and 1 W11428524 (Capacitor) and 1 W10913953 (actuator)
We serviced a
JENNAIR RANGE
Model JGRP748HL01
Near San Antonio, TX 78255
Sebastian
Job Details: 08/16/2022
7734364496 unit left oven acting up, light stuck on oven won't light up, confirmed with techline board went bad again, order other 2 boards for left oven as well ; ordrng 1 W11492275 (Ui) and 1 W11355250 (Control) and 1 W11355232 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 08/16/2022
Installed new pts, motor, timer and element. No issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/16/2022
Our customer had a few times recently in which the dryer powered down and/or had to be reset to continue cycle. There are no errors in diagnostics and it passed service test mode. While running the dryer, I slightly moved the power cord fully seated and the unit would jump. I recommended the outlet be checked by a licensed electrician. Unit is currently operating as designed.
We serviced a
LG REFRIGERATOR
Model LSXS26366D02
Near Boerne, TX 78015
Richard G.
Job Details: 08/16/2022
Replaced temperature sensor. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78257
Drew
Job Details: 08/16/2022
Upon arrival customer stated unit was leaking from bottom. Checked valves to verify they were leaking. Ran unit in diagnostics mode to try and find leak, none present. Started a quick cycle to attempt to find the leak. Found signs of leaking at gearcase and drain pump. Ordering gearcase and drain pump ; ordrng 1 W11449841 (Gearcase) and 1 W11396717 (Drain pump)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Drew
Job Details: 08/16/2022
Upon arrival removed heater, thermostat, thermal fuse, sensor kit to resolve heating issues. Temp exiting the unit was 160-177, outside was 135-140. Air flow was good. No further issues at this point
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rockport, TX 78382
Michael
Job Details: 08/16/2022
I spoke with the customer, she said to go ahead and reschedule ; schdld next appmnt for 8/18 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUB35X24HZ00
Near Corpus Christi, TX 78415
Adam
Job Details: 08/16/2022
Sr# 7734372664. Door was delivered to customer but was the wrong part. Sr# a above. Tech line states to re-order door with part number listed. ; ordrng 1 W11476742 (Door)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Corpus Christi, TX 78413
Adam
Job Details: 08/16/2022
Installed new lid calibrated unit ran verification cycle issue Resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aransas Pass, TX 78336
Michael
Job Details: 08/16/2022
The customer said the washer isnt agitating, said shes been in contact with Whirlpool and BP, said it was covered by the manufacturer warranty due to SP, too late in the day to,speak to anyone. I found the actuator is a defective part, inlet new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is agitating and working normal
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Corpus Christi, TX 78418
Adam
Job Details: 08/16/2022
Customer complaint of unit taking long time to run dry cycles also product stops mid cycle. Inspection of unit produces error code for stuck button and service Pointer is not referred for this particular unit not an issue. Further inspection shows that exhaust hose for unit is double and triple loops over itself which is causing an airflow restriction which can result in unit shutting off mid cycle and account for long dry times. If ice customer for best possible installation of Exhaust. All other functions seem to be working as designed. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ingleside, TX 78362
Michael
Job Details: 08/16/2022
The customer said it just stopped making ice. The water dispenser is working normal, pulled the ice bin out, the ice maker was off, the isnt sure how that happens. Turned it on and pushed the reset button to test the harvest/fill test, its rotating properly and calling for water, the ice maker is working normal, showed the customer which way is on and how to reset the ice maker if it happens again.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Portland, TX 78374
Michael
Job Details: 08/16/2022
Installed new control, its still doing the same thing. I Called whirlpool tech line and spoke with Scott SR7734372254, he had me ohm out the drain pump, its way off, should be about 14 ohms, he said to replace the control again and drain pump. Ordered parts and rescheduled the customer. ; ordrng 1 W11608056 (Control) and 1 W10919003 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Corpus Christi, TX 78415
Adam
Job Details: 08/16/2022
Customer complaint of loud noise occurring about every 3 to 5 minutes coming from refrigerator. When I arrived at the appointment today customer states unit has stopped cooling and groceries have thawed out. Inspection of unit shows compressor has or is in the process of going out start device will turn on produce loud screech and then turn off. As of now there is still some partial cooling in the unit. Customer is very upset stating she needs to keep his medication at certain temperatures. Replace compressor to resolve issue. Job will require sealed system technician as well as to Count for labor.; ordrng 1 W11358352 (Compressor) and 1 W11504415 (Compressor parts) and 1 W11504431 (Compressor parts) and 1 W11506619 (Compressor parts) and 1 W10197428 (Starter) and 1 W10590083 (Capacitor)
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Corpus Christi, TX 78410
Michael
Job Details: 08/16/2022
Installed the new element, its heating and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Greenbrier, AR 72058
Doug M.
Job Details: 08/15/2022
"Inspected unit for not cooling found after installing up drier leak in the evaporator with us light,diagnosed to need evaporator ; ordrng 1 W11507067 (Evaporator)"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Bauxite, AR 72011
Blake D.
Job Details: 08/15/2022
"Inspected unit for error code, ran diagnostic got F6e2 and f2e1, test 1 pg 14 tetsed voltage going to control got 115, went to test dcv to FIACA got 4.8 dvc, found damage to FIACA control, diagnosed to need FIACA W11162441 ($346.70) labor ($98.75) and sc ($109.00) customer paid part and sc ($493.86) and will pay labor on return ; ordrng 1 W11162441 (Console)"
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Heber Springs, AR 72543
Jeff N.
Job Details: 08/15/2022
Replaced heater due to special project ; dspstn on spec-tagged invntry: 1 W11537778 HEATER
We serviced a
WHIRLPOOL ICEMAKER
Model KUID308HPS00
Near Heber Springs, AR 72543
Jeff N.
Job Details: 08/15/2022
Water not circulating. Replaced circulating pump making ice now.; used 1 W11542867 (PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Searcy, AR 72143
Jeff N.
Job Details: 08/15/2022
"Ordered heater for unit, found out on other calls problem is control and thermistor. Ordering control and thermistor harness.; ordrng 1 W11581973 (Harness with thermistor) and 1 W11566851 (Control board)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Cabot, AR 72023
Jeff N.
Job Details: 08/15/2022
"Found hot and neutral reversed on outlet. Ran extention cord to outlet in kitchen. Unit came on filled with water and agitated, drained. Spins, I could not cancel cycle. Let cycle complete. After completing cycle unit will not reset. Stuck on same cycle. Ordering control. Advised customer not to use until outlet is fixed. He is running extension cord as I am typing. I advised customer we will not install control until outlet is fixed.; ordrng 1 W11611306 (Control)"
We serviced a
WHIRLPOOL KITCHEN
Model WFG320M0BS4
Near Little Rock, AR 72204
Micheal
Job Details: 08/15/2022
Inspected unit and found control panel delaminating. Ordered control panel W11097777. Black. ; ordrng 1 W11097777 (Console)
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Little Rock, AR 72207
Micheal
Job Details: 08/15/2022
"Per service pointer and tech line new pump must be mfg 4-5-2022 or after, the one received mfg date is 9-12-21. Reordered and rescheduled 30 days out; dspstn on spec-tagged invntry: 1 W11542867 PUMP"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Little Rock, AR 72207
Micheal
Job Details: 08/15/2022
Replaced lid with lid switch found unit operating normally. Ran diagnostics and normal cycle along with drain and spin. Tested for leaks and proper operation
We serviced a
WHIRLPOOL KITCHEN
Model WRS325SDHW08
Near Little Rock, AR 72212
Micheal
Job Details: 08/15/2022
"Customer education, performed temp test found 38 fresh food 0 freezer. Explained how thr humidity slider operated in the veggie drawer. Explained filter system and how often it should be changed. Refrigerator seems to be operating normal."
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Bauxite, AR 72011
Blake D.
Job Details: 08/15/2022
"Replaced heating element due to sp, tested unit no leaks and heating element came on, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
N/A N/A
Model KUIA15NLHS4
Near Little Rock, AR 72223
Micheal
Job Details: 08/15/2022
Inspected unit and found crack in water fill valve causing leak. Ordered W10801996; ordrng 1 W10801996 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Little Rock, AR 72116
Micheal
Job Details: 08/15/2022
"File number 7734088318. Documented with tech line, evaporator fan motor is ramping up and down. And has a chatter to it. Unit is not iced up. Ordered W11559968.; ordrng 1 W11559968 (Fan motor) and 1 W11396033 (Switch)"
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/15/2022
"Replaced water line and valve, turned water on tested unit through diagnostic no leaks in the back and no leaks coming from the valve, unit operation checks okay, customer paid valve and labor, ($223.87) using card ending in 1016; used 1 W10897719 (Valve) from stock"
We serviced a
WHIRLPOOL LAUNDRY
Model WTW8127LC0
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/15/2022
"Inspected unit for strike damaged, found the old strike to be damaged, replaced strike tested unit now locks and unlocks, unit operation checks okay ; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/15/2022
"Inspected unit for leaking after the 3rd time customer used it, found the legs in the front to be low and uneven, I did run the unit for 5 mins no leaks, after draining the water I raised the 2 front legs and made the unit even, then started another cycle ran it for 5 mins no leaks, unit operation checks okay, I did show the customer the unit was not installed properly"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS00
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/15/2022
Per AE created new ticket for different issue. Ordering touch up paint for customer. ; ordrng 1 72017 (Touch up paint)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/15/2022
"Replaced control and pressure switch, tested unit as soon as I turned unit on the door unlocked and the pump no longer comes on, unit operation checks okay"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near San Antonio, TX 78266
Douglas H.
Job Details: 08/15/2022
Unit icemaker stopped making ice after a vacation previous to the vacation icemaker was making too much ice. Tested icemaker, Found faulty icemaker. Ordering icemaker to Resolve the issue. scheduled for soonest availability.; ordrng 1 W11234554 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Little Rock, AR 72206
Micheal
Job Details: 08/15/2022
"Customer complaint no cool. Unit was unplugged when I arrived. Plugged unit back in and performed amp draw which is ar .06. Removed rear wall of freezer,, Unit started getting frost pattern, inspected wiring harness and found black wire at defrost heater pulled out of molex plug. Repaired wiring, reassembled and plugged unit back in. Customer is going to put a cup of water in the freezer and if it doesn't turn to ice in the next couple of days they will call back"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near San Antonio, TX 78247
Jim G.
Job Details: 08/15/2022
I verified a faulty thermal fuse. Also I cleaned out substantial lint buildup. ; used 1 Wp3392519 (Thermal fuse) from stock