Near Premont, TX 78375
Adam
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle. No issues found no leak and water feels to minimum water level. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/10/2020
DRYER MAYTAG MED5630HW1 "Not heating per customer.voltage was good at appliance and outlet. Took front panel and drum off, found the harness to the thermal cutoff was unplugged. Plugged harness into thermal cutoff, tested the appliance is heating, put front panel and drum back in place, appliance is heating and working normal"
Near Aransas Pass, TX 78336
John L.
Job Details: 09/10/2020
RANGE AMANA ACR4503SFB3 "No issues found on this unit, handle that’s currently on unit is on doors and solid no signs of any breaking or breakage. It is functioning as designed."
Near Corpus Christi, TX 78415
John L.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Inspected unit checked unit for pressure. Pressure reading or normal, Used sniffer tool to look for leak, sniffer tool could not detect any gas. Owned out compressor, Compressor not within normal range. Also compressor is extremely hot to touch, this is sign of poorly operating compressor. Will need to replace compressor to resolve this issue. Upon checking in Macon falcon presser is out of stock and advise customer to call will pull directly do you have a compressor shipped to her, because currently unknown if compressor will come in sooner or later.; ordrng 1 W10507884 (compressor)"
Near Alice, TX 78332
Adam
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived at location customer complaint same issue as previous three visits. Error code shows long Fill no fill.I explain to customer on my very first visit that the water pressure for the home is extremely low and you will continue to have problems with the machine unless that issue is resolved stated in my notes on 5/8/20. And then again call tech line to document issue on date 5/12/20. I am now out here for the fourth time with the same issue will be calling tech line again to document. Sr# 7728766373. Issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found issue with connector not latched on properly does not providing power to icemaker. Fastened connector securely and tested icemaker afterwards, icemaker now functions issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "The stop on the right kept coming off, replaced both stops, the upper rack and appliance is working normal"
Near Corpus Christi, TX 78412
Adam
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW7500GC2 Install components calibrated unit ran verification cycle issue resolved. Sidenote customer still has not fixed the way unit is sitting has it on raised platform.
Near Victoria, TX 77904
Michael
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Installed both tracks on upper rack, the tracks and appliance are working normal"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Notes for this particular job have a Lotta comments back-and-forth made your comment is customer requesting us to come out and install components that we have. Came out to location installed control board tested unit issue is resolved. Customer states control board and overlay not an issue after seeing the final product. Issue resolved
Near Victoria, TX 77905
Michael
Job Details: 09/10/2020
WASHER MAYTAG MVW7232HW0 "F0E7 error code per customer, and clean wash cycle wouldn’t work. Went into diagnostics and found F0E7, cleared error code, encoder test past, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a clean wash cycle and it’s sensing, filling and working normal which it wouldn’t do before, the appliance is working normal."
Near Roanoke, VA 24019
Chris S.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID WRF767SDHZ00 The issue is still the same with ice buildup under the ice bin in the left fridge door. I called tech line and they recommended changing the left door and ice bin door along with the ice chute. ; rqstng P&A on 1 W10757550 (dor-fip ss) and 1 W11171728 (door-ice) and 1 WPW10577864 (door-ice)
Near Pulaski, VA 24301
Uriah B.
Job Details: 09/10/2020
WASHER MAYTAG MVWB855DC4 Found nail rattling around in the drain line between the tub and the pump. Removed. Secured wiring and hoses with ties. ; used 2 Wp8567668 (Tie) from stock
Near Dublin, VA 24084
Uriah B.
Job Details: 09/10/2020
OVEN WHIRLPOOL WFE770H0FZ2 Terminal block fried. Replaced terminal block and repaired wiring. I did not install power cord. Cx to buy and install new power cord. ; used 1 W10245259 (Block) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2020
LAUNDRY WHIRLPOOL RTW4516FW2 Checked wire harness connections. Checked operation in test cycles. Checked operation in manual testing. Reset and recalibrated. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Icemaker is busted. Needs icemaker. Cx to call Ferguson who holds her extended warranty. ; ordrng 1 W10873791 (Icemaker)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Thermistor reading 57k after door was open for a bit. Fridge should not be at that temp to being with. Will replace control and thermistor. ; ordrng 1 WPW10503278 (Control) and 1 WPW10422363 (Thermistor wire harness.)
Near Radford, VA 24141
Uriah B.
Job Details: 09/10/2020
ICEMAKER WHIRLPOOL WRF535SMBM00 IM not harvesting. Replaced IM. ; used 1 W10884390 (IM) from stock
Near Vinton, VA 24179
Chris S.
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW6120HW0 I installed the UI and checked operation. All operations check ok.
Near Roanoke, VA 24017
Chris S.
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW3 The house drain is backing up and overflowing whenever the drain pump runs. The house drain needs to be checked/repaired.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Replaced dispenser UI and icemaker fill tube. Cx to observe.
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/10/2020
DRYER MAYTAG MEDB835DW3 "Found rollers not rolling well. Idler pulley squealing. Cleaned all components well. Operating quietly again. If squealing returns, most likely will need pulley W10837240.
Near Corpus Christi, TX 78414
Adam
Job Details: 09/09/2020
RANGE WHIRLPOOL ACR4303MFS4 Install components tested unit issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 09/09/2020
WASHER WHIRLPOOL CAE2745FQ1 Installed all components calibrated unit ran verification cycle issue resolved
Near Aransas Pass, TX 78336
Adam
Job Details: 09/09/2020
DRYER MAYTAG MEDB835DW4 Customer complaint of dryer not responding lost power. Manufacturing date puts product from 2018 but customer has receipt showing purchase date of 6/8/20. Pictures in SD-QuickPic. Inspection of unit shows dryer not receiving correct voltage. Customer states they have stove and dryer running from the same breaker. Advise customer that is not what is required for unit to run correctly will need to contact professional electrician to resolve issue. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/09/2020
DRYER MAYTAG MEDC465HW0 "Lint blowing in back of the dryer per customer. Pulled the dryer out and the dryer hose had broken loose from the outside vent which is damaged. The customer had a new one to install, advised we don’t do that. I was able to insert the hose into the old one, turned appliance on, getting good airflow coming out the vent, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/09/2020
WASHER MAYTAG MHW5630HC0 "Leaking from dispenser area per customer. Installed new dispenser, ran inlet valve no leaks on all the hoses or dispenser, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM "The fan is blowing normal, the RC is cool but not getting airflow from air vents due to the vents in the freezer, they are frozen because they were being blocked. Advised the customer the best way to solve the issue is to unplug the appliance allow it to completely defrost due to ice build up. Also advised to rearrange the items in the freezer to prevent vents from being blocked allowing airflow , the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/09/2020
WASHER ROPER RTW4516FW2 "Not filling with water per customer. The final spin light was blinking on arrival, held for 3 seconds and it shut off, no error codes. Tested the inlet valve, the hot water was off due to a leak on the house water valve. Turned the valve on, the inlet valve is working properly, calibrated and performed a diagnostics test, completed with no issues or error codes. Advised the customer the appliance is preset to a certain temperature, if it’s too cold it will call for hot water, which can cause an issue, appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/09/2020
WASHER AMANA NTW4516FW3 "Vibrating, shaking per customer. Tested the appliance manually on on different settings, all is working normal, no vibration or shaking. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Aransas Pass, TX 78336
Adam
Job Details: 09/09/2020
RANGE AMANA ACR4303MFB3 Install component tested unit issue result
Near Rockport, TX 78382
Adam
Job Details: 09/09/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature also to discard the first two or three batches of ice. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "The appliance isn’t cooling, it’s about 68 degrees, found the evaporator was froze up and fan not blowing, ordered evaporator fan and thermistor.; ordrng 1 WPW10359880 (motor-evap) and 1 WPW10383615 (thermistor)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/09/2020
OVEN WHIRLPOOL WOS31ES0JS00 Install components tested unit issue resolved
Near Inez, TX 77968
Michael
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "The appliance is cooling but not dispensing water or making ice. Temperatures were 30 degrees in the FC and 48 degrees in the RC, the fan isn’t blowing, checked water dispenser, not dispensing water but the inlet valve is engaging, tested ice maker, it is rotating and calling for water. Ordered evaporator fan and inlet valve.; ordrng 1 WP2315549 (evap fan motor) and 1 WPW10179146 (valve-inlt)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/09/2020
OVEN WHIRLPOOL WOS31ES0JS00 Install components tested unit issue resolved
Near Robstown, TX 78380
Adam
Job Details: 09/09/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 Call customer while in route to location customer They won’t be home in time for appointments would like to reschedule for the 17th.; schdld next appmnt for 9/17 THU !
Near Victoria, TX 77904
Michael
Job Details: 09/09/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "The RC not cooling per customer. The evaporator fan is working, defrosted the best I could , didn’t want to damage the foam. The customer will defrost the appliance, ordered thermistor and rescheduled customer ; ordrng 1 W10316760 (thermistor)"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/09/2020
RANGE WHIRLPOOL WFE540H0AS0 Install components tested unit issue resolved
Near Portland, TX 78374
Michael
Job Details: 09/09/2020
FREEZER MAYTAG OOOOOOOO "Called and spoke with customer, he said the freezer started working again, said they had canceled the order over the weekend"
Near Victoria, TX 77905
Michael
Job Details: 09/09/2020
DRYER MAYTAG MEDX655DW1 "No power to the appliance, switch is good and, changed out the thermal fuse, didn’t solve the issues, ordered motor and rescheduled customer ; ordrng 1 279827 (motor!dryer), used 1 WP3392519 (FUSE) from stock"
Near Odem, TX 78370
Michael
Job Details: 09/09/2020
FREEZER MAYTAG MZF34X16DW04 "Not cooling per customer. The evaporator was frozen again, fan working normal. The sealed system tech JL replaced the compressor and installed a dye drier as well as the control, heater and thermistor, no visual leaks with UV light. Called and spoke with Ed at whirlpool tech line SR7728757025 advised to check the thermistor; ordrng 1 WPW10383615 (thermistor)"
Near Portland, TX 78374
Michael
Job Details: 09/09/2020
DRYER MAYTAG MED6230HW0 "Dryer not operating per customer. No error codes, the appliance is working normal, she wasn’t sure how to navigate the appliance, showed customer how to navigate and said she would need to experiment on what works best."
Near Corpus Christi, TX 78404
Michael
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Not making ice per customer. Tested ice maker, it harvesting properly and calling for water but not receiving it, the water dispenser is working normal, ordered inlet valve and rescheduled the customer ; ordrng 1 WPW10179146 (valve-inlt)"
Near Corpus Christi, TX 78413
Adam
Job Details: 09/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Inspection of unit show adjusters for upper rack in poor condition one wheel on left side has snapped out of housing right side looks like it’s about to start falling apart as well. Ordering housing adjuster positioner cover and adjuster to resolve issue. Job will require authorization.; rqstng P&A on 1 W10195372 (housing) and 1 W10195373 (housing) and 2 W10195839 (adjuster)s and 4 W10195840 (positioner)s and 2 W10250162 (cover)s and 2 W10350375 (adjuster)s
Near Alice, TX 78332
Adam
Job Details: 09/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Sr#7728755004. Called Tech line to inquire about part received. Part numbers match but physical description of part does not match light bulb that was removed from unit. Tech line states light is screw in lightbulb which is what I received and part numbers match but physical Bulb that was removed from unit is a fuse style lightbulb plug in just pressed into place no twisting or turning of Bulb. Tech line instruct me to call distributor to try to research part. Distributor states he will need model serial number of unit and brief description. Send email to a Mike knotts at marcone with description and issue I am having with unit after phone conversation. Supplied. Model serial number of unit and description of issue I was having. Contact customer to reschedule appointments. Have not scheduled return date pending research.; saved tckt
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ "Inspection of unit shows icemaker not always reaching harvest point. Also volume of water in ice tray very low. Replace valves and icemaker to resolve issue. Job will require authorization; rqstng P&A on 1 W10341320 (inlet valve) and 1 W10498992 (valve,inlet) and 1 W11130444 (icemaker)"
Near Corpus Christi, TX 78410
Michael
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WFE550S0HZ1 "Installed door hinge, the door is opening and closing properly"
Near Corpus Christi, TX 78415
John L.
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Installed evaporator and components, vacuumed sealed system and was holding vacuum. Recharge system to normal operating pressures, pressures are holding and unit is cooling. Issue has been resolved on this unit."
Near Corpus Christi, TX 78408
Michael
Job Details: 09/04/2020
WASHER AMANA NTW4516FW0 "Spin cycle not working properly, clothes too wet when done per customer. No error codes, tested all the functions manually, all is working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Near San Diego, TX 78384
Adam
Job Details: 09/04/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit shows several error codes oversize load water temperature failure and long fill. Replace water valve to resolve issue. Calibrated unit ran verification cycle issue resolved also instructed customer on proper load and soap distribution.
Near Corpus Christi, TX 78414
John L.
Job Details: 09/04/2020
DRYER AMANA NED4655EW1 "Install timer, issue has been resolved."
Near CORP CHRISTI, TX 78408
Michael
Job Details: 09/04/2020
DRYER AMANA NED4655EW1 "Long dry time per customer. Turned the appliance on and it was heating properly, removed the vent hose, it was clogged with lint, cleaned out real good, put hose back in place, the vent goes through attic to roof, advised maintenance would need to get on top of the roof to confirm good airflow, the appliance is heating and working normal"
Near Corpus Christi, TX 78415
John L.
Job Details: 09/04/2020
RANGE JENN-AIR JGS9900CDF00 "Inspected unit, igniter heads on burner heads damaged and worn causing igniters not to arc properly also burner heads have issues, Planes do not come out evenly due to burner has having chips and other issues. Explain to customer that I only have labor cost coverage and parts need it will be have to be out of pocket for customer. Customer will contact Warranty provider as unit should be fully covered. Will have parts on order on hold until proper authorization is required from Genaire.7505P305-60 (left rear burner)7505P349-60 (left front burner)7432P121-60 (X2 igniters); saved tckt"
Near Falfurrias, TX 78355
Adam
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and excellent airflow also timer not advancing. Replace timer and thermostats to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)
Near Corpus Christi, TX 78414
Michael
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "The ice maker not making ice per customer. Found the arm had fallen off, customer said he was having problems before that happened. Pulled out the ice maker out and there was a block of ice where the water comes in causing the issue, defrosted the ice with water, put back in place and tested the ice maker, the ice maker is rotating properly and calling for water, ice maker working normal.
Near Corpus Christi, TX 78414
John L.
Job Details: 09/04/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 "Inspected unit, found issue with freezer gasket. Lower half of freezer gasket has damage and allowing air to enter unit causing freezer section to frost. Also slides to freezer drawer sticking and do not roll smoothly will need to replace to resolve this issue. Dispenser ice door not sealing properly, this is allowing air to enter ice been causing leakage and frosting in container. Replace these parts to resolve this issue.; ordrng 1 W10696704 (door-ice) and 1 W10795843 (bracket) and 1 W10795847 (bracket) and 1 W10868406 (gasket-dor) and 1 W10889223 (pad)"
Near Corpus Christi, TX 78412
Michael
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Makes ice intermittently per customer. Took cover off of ice maker, the timer was stuck, jump started it and it called for water and reached home, tested again, got stuck, installed new ice maker, tested it, it’s rotating properly and calling for water, ice maker and appliance are working normal"
Near Encino, TX 78353
Adam
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4815EW1 Install components tested unit issue resolved.
Near Port Aransas, TX 78373
John L.
Job Details: 09/04/2020
WINE COOLER KITCHENAID KUBR204ESB00 "Customer showed video I’ll put unit was doing and the sound it was making. Sounds are of a bad compressor, Compressor has rough start up. Noise eventually winds down after compressor has ran for a while. Will need to replace compressor to resolve this issue.; ordrng 1 W10780362 (compressor)"
Near Premont, TX 78375
Adam
Job Details: 09/04/2020
WASHER MAYTAG MVWX655DW2 Inspection of unit shows error code for Long fill .Physically testing unit shows inner drain hose has leak customer has tried to address this issue several times on his own but states rodents keep chewing holes in the hose. Warranty has been voided for two reasons number one customer admits to doing on repairs on unit number two rodent infestation. I did inform customer unfortunately that this would void his warranty customer understands made our apologies. Issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Inspected unit, found as unit ran compressor noise would gradually build up then unit sealed system starts to gargle loudly then noise drops off. Issue with compressor. Will need to replace to resolve this issue. Customer wanted to note that top of refrigerator is not flat and is bowed. This is a cosmetic issue and does not affect refrigerator performance in any way.; ordrng 1 W11267620 (COMPRESSOR )"
Near Portland, TX 78374
Michael
Job Details: 09/04/2020
WASHER MAYTAG MHW6630HW0 "Washer leaking from underneath per customer. F0E5, F8E1, off balance load/long fill, cleared error codes, filled tub with water 1-3, the inlet valve is working normal, drained the water and it came up the house drain line, the drain line is clogged up, the appliance is working normal. Advised the customer she would need a plumber to correct the problem."
Near Rockport, TX 78382
John L.
Job Details: 09/04/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Installed inverter, appliance manager, and harness. Tested after components were installed, unit is now functioning without errors. Issue has been resolved."
Near Aransas Pass, TX 78336
Michael
Job Details: 09/04/2020
DRYER ROPER RED4516FW "Making a loud noise per customer. Turned appliance on and it was making a loud noise, lifted up lid and saw the belt was about to break in 2. Removed front panel and drum and installed a dryer kit, turned appliance on, still making loud noise, removed back panel and blower cover, no obstruction, put cover and panel back in place and removed the front panel again, the drum is turning normal, checked the front panel that inserts to the drum and found 2 screws that were caught inside the the insulation, removed s Rees and put appliance back together, the appliance is no longer making the noise and working normal.; used 1 4392065 (DRYER KIT) from stock"
Near Premont, TX 78375
Adam
Job Details: 09/04/2020
DRYER MAYTAG MEDB835DC4 Sr# 7728640044. Customers calling for the third time with the same issue. Last time contacted tech line tech line advised to adjust the feet on unit because it sounds like it could possibly be rub/vibration of the unit I guess it’s self. Tech line advised adjusting feet or applying foam tape to unit. Adjusted feet and noise issue was resolved almost immediately. Issue resolved. Back at customers location because complaint of same issue call tech line to troubleshoot situation tech line supply me with a part number for foam tape to apply to unit in certain locations. SR number that was given is the same as previous call. SR number above.; ordrng 1 wp9780939 (gaskt-cktp)
Near Kingsville, TX 78363
Adam
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Unit is out of warranty customer does not wish to pay for diagnosis or repairs
Near Victoria, TX 77905
Michael
Job Details: 09/03/2020
DISHWASHER AMANA ADB1400AGB1 "Customer says the rinse aid isn’t being used up. Previously changed out dispenser. Called and spoke with Chris at whirlpool tech line SR 7728718308 and told him I was there for the same reason and asked if I needed to change out the control. He said it was working as designed, it would take a couple of months before the rinse aide is used up or maybe a month if used everyday, it only puts out a couple of drops each wash, the appliance is working normal, no error codes."
Near Victoria, TX 77904
Michael
Job Details: 09/03/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Installed diode, the appliance is heating and working normal"
Near Kingsville, TX 78363
Adam
Job Details: 09/03/2020
WASHER MAYTAG MVWB865GW0 Before work begin on unit I did confirm with Melissa in the office that information provided was enough for our company and whirlpool for billing to work out correctly. Melissa said good to go information should be efficient according to Amanda. Installed component calibrated unit ran verification cycle issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 09/03/2020
DRYER WHIRLPOOL WED4616FW0 Installed components tested unit issue resolved. Advise customer because the poor condition of power cord that it should be replaced. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
RANGE MAYTAG MER6600FZ2 "Installed both hinges, the door and appliance are working normal"
Near Bishop, TX 78343
Adam
Job Details: 09/03/2020
DRYER MAYTAG MEDX655DW1 Inspection and dryer shows good voltage and hitting temperatures correctly. Customer was having issue with exhaust hose from unit to wall as well as why builder put exhaust out the roof. Level unit and advise customer on exhaust hose needed As well as installation. Issue resolved
Near Victoria, TX 77905
John L.
Job Details: 09/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install components, recalibrated unit after installation. Issue has been resolved."
Near Victoria, TX 77904
John L.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Inspected unit found issues in rear of unit, solder wheels on unit I visibly failed, install dryer and resoldered welds That showed signs of leakage. Vacuumed unit, unit holding vacuum. Charged unit, unit is now cooling and is holding charge. Issue has been resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDF520PADB7 "Inspected unit, ran diagnostics. Pulled one error code, F2 E1 Stuckey. After further investigation, call Richie to be with control board. Will need to replace to resolve.; ordrng 1 W10834738 (cntrl-elec)"
Near Orange Grove, TX 78372
John L.
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTM404KPS0 "When installing new panel found that New panel was dented, will need to reorder panel to resolve this issue.; ordrng 1 W11233283 (PANEL)"
Near Alice, TX 78332
Adam
Job Details: 09/03/2020
RANGE WHIRLPOOL WFE515S0JS0 Customer called because there is damage to stove. Arrived at location there is a large crack in pieces missing from top of vents on stove door as well as large bend or deformation in top left corner of cooktop. Unfortunately these two issues alone would fall under cosmetic and customer is unable to supply proper documentation showing affective residency date. I provided customer with contact information for our office and informed him that when he can supply proper documentation we would order parts and set up an appointment date. Following are part numbers for components needed. Cooktop W11034830. Trim top W11241393.
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
WASHER MAYTAG MVWC565FW0 "Wet clothes, not spinning per customer. F5E1,F8E1, cleared error codes, tested the drain pump, the drain pump can barely be heard and not draining the water. Removed water from tub with a shop vac, replaced drain pump from truck stock. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal ; used 1 W10876600 (PUMP) from stock"
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
WASHER MAYTAG MVWB835DC2 "Not filling with water per customer. F5E2, F2E1, cleared error codes. Tested the inlet valve and lid lock on manual test, working normal, performed key encoder test, no locked keys. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Mathis, TX 78368
John L.
Job Details: 09/03/2020
WASHER MAYTAG MVWX655DW2 "F2E1 stuck keyF3E1 pressure system faultF1E1 main control faultInstalled components, issues remain and new issues occurred. Called Techline spoke with Kathy explained issues with unit and what has been done. Ran tests as techline needed. Techline advised to run a normal cycle and if issue remains to call back and report, as unit will be reported. Called Techline back as issue still remains and spoke with Scott, Explained to take line when it happened. Scott at Tech line has informed me there are no previous notes on this unit. Explain to take loan had just finished talking to Kathy at Techline and Kathy should’ve taken notes of what has been done. Tech line is unsure what happened to previous notes and had me run more tests on unit. Tech line determined that switch is on unit will need to be replaced as they may be possible cause of issues. Will order parts necessary for this repair. Expedite parts if possible#7728721570; ordrng 2 W10584420 (switch-cyc)s and 1
Near Port Aransas, TX 78373
John L.
Job Details: 09/03/2020
DISHWASHER MAYTAG MDB8959SFZ "Inspected units, contractor have broken. Replaced tracks on unit, issue has been resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 09/03/2020
WASHER MAYTAG MVWC465HW2 Inspection of unit shows no error codes. Customer complaint of unit not spinning or draining. Physical inspection of unit shows customer has drain hose laying flat to the ground then rising about 2 feet into a drain spout not allowing for air gap or back pressure for drain pump. Advise customer he would have to readdress his draining options referred customer back to installation page for exact details. Testing drain pump shows motor burnt out not responding will need to replace. Order and drain pump to resolve issue.; ordrng 1 W10775446 (pump-water)
Near Refugio, TX 78377
Michael
Job Details: 09/03/2020
WASHER WHIRLPOOL NTW4516FW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is draining and working normal"
Near Robstown, TX 78380
Adam
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Customer complaints of ice continuously falling from dispenser. Replace ice bin and separator to resolve issue. Further inspection of unit shows large gap on refrigerator door. Tried to heat treat seal but would not cover the distance. Door has slight work or bend. Replaced Refrigerator door to resolve issue. Have set return date for two months out so customer will have contact with company and possible sooner delivery.; ordrng 1 W10884773 (nameplate) and 1 W10912126 (dor-fip) and 1 W11355295 (Separator) and 1 W11420391 (ICE BEN)
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
WASHER WHIRLPOOL MVWC415EW2 "F0E4 error code, cleared error code, hoses are hooked up correctly. Saw the wet spot, looked underneath and saw it was oil from the gearcase. Unable to remove the wash plate, the basket is wobbly, Ordered parts to resolve issue ; rqstng P&A on 1 W10521298 (spin basket) and 1 W10721967 (drive pulley) and 1 W10846191 (washplate) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10550173 (cover pulley)"
Near Alice, TX 78332
Adam
Job Details: 09/03/2020
WASHER MAYTAG MVWB750WR1 Inspection of unit shows error code F32. Comes back as long drain. When plugging in unit drain pump automatically starts running and will not shut off unless unplug.
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
WASHER MAYTAG MVWB835DW4 "The selections on the knob not working normal. F0E3, F2E1, cleared error codes, performed keypad test and one of the settings on the knob isn’t working properly. Calibrated and performed a diagnostics test, completed with no issues or error codes, retested the key encoder test, the soak key isn’t responding, still not working properly, ordered console to resolve the issue ; ordrng 1 W11112656 (console)"
Near Corpus Christi, TX 78412
John L.
Job Details: 09/03/2020
ICEMAKER KITCHENAID KUIX505ESS2 "Inspected unit, icemaker it’s timing out during a cycle before making it making a complete sheet of ice. Also sensor for heat pump is rusted out, this is allowing keep pump to stay on longer than should the smelting whatever seat of ice is being made. Also water valve on icemaker is filling slowly, Will need to replace valve to resolve this issue. Valve shows out of stock at Macon. Customer would like control board and wire harness to be installed as soon as possible and 10 wait for valve once valve is received.; rqstng P&A on 1 W10897719 (valve) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump)"
Near Dublin, VA 24084
Uriah B.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Valve leaking by. Needs valve. ; ordrng 1 W10822681 (Valve)
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/03/2020
DRYER MAYTAG MEDC215EW0 Found screw in front gasket. Removed screw. Checks ok.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Frosted over FC evap. Needs fan and control. ; ordrng 1 W11087438 (Fan and thermistors) and 1 W10843055 (Control) and 1 WPW10248595 (Damper)
Near Dublin, VA 24084
Uriah B.
Job Details: 09/03/2020
LAUNDRY WHIRLPOOL MVWC465HW "Checked wiring. Reset unit. Checked errors, none found. Found unit operating as intended. ; used 1 Wp8567668 (Tie) from stock"
Near Vinton, VA 24179
Uriah B.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced inlet valve. Checks ok.
Near Hollins, VA 24019
Uriah B.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Replaced UI and icemaker. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/03/2020
FREEZER WHIRLPOOL WRT314TFDW00 Compressor not operating. Needs compressor; ordrng 1 WPW10507886 (Compressor)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/03/2020
WASHER MAYTAG MVWC565FW2 "Checked wire harness connections. Checked unit for operation of water, drains, agitate, spin. Found unit operating as intended. ; used 1 Wp8567668 (Tie) from stock"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Found power connection not tight. Cord is plugged in under sink and has a harness spliced in at the connection to the unit. That harness was not making a good connection.
Near Rockport, TX 78382
Michael
Job Details: 09/02/2020
RANGE WHIRLPOOL WFG525S0JS0 "The oven wasn’t working on bake, found the oven ignitor was bad, installed new ignitor from truck stock. The ignitor and appliance are working normal ; used 1 WP9758079 (IGNITOR) from stock"
Near Aransas Pass, TX 78336
Michael
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW5000DW2 "F8E1 error code, cleared error code, tested agitation cycle inlet valve, lid lock and spin cycle on manual test, all working normal, tested the tachometer and it failed. Calibrated and performed a diagnostics test, completed with no issues or error codes, retested the tachometer and it past, the appliance is working normal"