Near Roanoke, VA 24015
Chris S.
Job Details: 09/18/2020
DRYER MAYTAG MED7230HW0 I installed the wire harness and terminal block. All operations check ok.
Near Roanoke, VA 24014
Uriah B.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRB329DMBW00 Replaced icemaker. All checks ok at this time.
Near Roanoke, VA 24014
Uriah B.
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW8540BW1 "Bearing not good anymore. Unable to get basket up to check for obstruction underneath. Basket not spinning properly. Also wire to motor are worn from rotor rubbing against them. Needs bearing job and new lower wire harness. Will need Chris. ; rqstng P&A on 1 W10585735 (Lower harness), ordrd 1 W10435302 (Bearing kit)"
Near Roanoke, VA 24018
Chris S.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 I installed the control and evaporator fan with wire harness. I checked operation of the damper control and found that the motor has failed in it. We will replace the he damper control ; ordrng 1 WPW10248595 (control)
Near Salem, VA 24153
Uriah B.
Job Details: 09/18/2020
REFRIGERATOR MAYTAG MDB9959SKZ0 Replaced drain pump. Confirmed that the chopper pieces were recovered. All checks ok.
Near , TX 78379
Adam
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Customer complaint of while washing Unit stopped and did not progress left water in tub. Inspection of unit shows no air codes but tub was filled with water pushing and holding the start button drain water no issues dran pump sounded good. Manually tested all functions looking for failure. Unit did not Fail and ran as intended. Ran verification cycle and calibrated unit. Issue resolved. After speaking with customer shows that customers washing large comforter inside of units. Washer probably sensed unbalanced load and stopped washing. Advise customer on proper load and soap distribution.
Near Victoria, TX 77904
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Ice at the bottom of FC per customer. Pulled freezer door out and there was a sheet of ice at the bottom, sign of it not draining properly. Pulled refrigerator out and unplugged it, removed back cover and pulled out the drain tube, no obstruction, used steamer from underneath and was able to clear the obstruction in drain line from evaporator. Put drain tube and cover back in place and plugged appliance in, appliance is draining and working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Removed back panel in the RC, installed thermistor, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Installed new console, calibrated and performed a diagnostics test and encoder test, no stuck keys and the appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 3107 apt. Inspection of unit shows no error codes. Customer complaint of unit shaking badly. Calibrated unit and ran verification cycle all functions work as designed. Manually tested spin cycle there is some shaking at the very beginning when it’s reaching speed and at the very end well it’s dropping speed other than that unit is totally fine no issues. I did adjust the feet of the unit to make it a little more level. Instruct customer about proper loading and soap distribution. Like clothing with light clothing and correct cycle selection for what they are washing. Issue resolved.
Near Rockport, TX 78382
John L.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8500DC1 "2106122486F0E5 off balanceInspected unit, ran diagnostic, received one code. Checked unit for level. Unit is level. Ran test on drain pump, drain pump is functioning. Noticed that about 2 feet of drain hose was in stand pipe, and when unit drained water would reach hose and create back pressure. Readjusted drain hose in stand pipe to only 4inches which should keep water from reaching line. Called Techline and spoke with Jk explained issues, Techline advising that issue may be caused by user error as error code is only for off balance. Explained proper usage of unit to customer as instructed by 7728786203"
Near Corpus Christi, TX 78405
Adam
Job Details: 09/17/2020
REFRIGERATOR AMANA ART318FFDB Arrived at customers location owner was apparently not home but guests on front porch or in contact with her customer states she never received a phone call and will not be home until after 4 PM customer said just go then. Issue resolved
Near Victoria, TX 77901
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Called Techline and spoke with Leon, explained issues customer is having with unit and what had been previously done. Advised to check resistance on thermistor, checked out good. Explained that found high side pressure was above normal working pressure. Techline explained if nothing is found then issue may be with control. Vacuumed and recharged unit as it may have been overcharged. If issue remains and customer calls back order control for unit.Control part W10883377"
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Ice keeps getting stuck in the back causing water to spill over and stopped making ice per customer. Installed new ice maker and tested it, the ice maker is rotating properly and calling for water, ice maker and appliance are working normal"
Near Seadrift, TX 77983
Michael
Job Details: 09/17/2020
WASHER WHIRLPOOL MVWC565FW1 "Customer said the fabric softener isn’t dispensing. F8E1 error code, cleared error code, the dispenser had a lot of dried fabric softener, cleaned out real good with the water hose, checked inlet valve manually, it’s working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 09/17/2020
RANGE AMANA ACR4303MFB3 "Oven not working per customer. F1E0 error, replaced control, tested the appliance, it’s preheating and working normal"
Near Robstown, TX 78380
John L.
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 "Inspected unit, good luck on unit clicking on and off at all times. Unit remains locked. Was able to replace lid luck with one I have in truck stock. Recalibrated unit after installation, issue has been resolved.; used 1 W11307244 (LATCH) from stock"
Near Refugio, TX 78377
John L.
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 "Installed all components, recalibrated after installation. Issue resolved."
Near Premont, TX 78375
Adam
Job Details: 09/17/2020
DRYER MAYTAG MEDB835DC4 After installing components in key positions as instructed noise had noticeably dissipated.. I did take the liberty of using strips of cardboard to short up underneath where motor plate attaches to bottom of cabinet. After doing that and in testing extensively issue was resolved.
Near Victoria, TX 77904
John L.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRFC704FPS00 "Inspected unit, found thermistor not properly attached to evaporator in refrigerator section. This is most likely the cause of issues pertaining to this unit. Secured thermostat to evaporator and proper point, issue resolved."
Near Corpus Christi, TX 78404
Adam
Job Details: 09/17/2020
REFRIGERATOR AMANA ASI2575GRS00 Customer states unit used to make ice but has stopped. Inspection of water supply line shows customer has been tapping into hot water supply the entire time also water pressure for this unit is definitely not 8 ounces in eight seconds. Advise customer to contact professional plumber to resolve both water supply and water pressure. If pressure for the home stays at this level there will no fix for this unit because water supply is the issue. Issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Installed components and calibrated units unfortunately customer has not yet taken care of the drainage issue. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Not completing the wash per customer. Found error code F8E1, cleared error code and tested the inlet valve, it’s working normal, calibrated and performed a diagnostics test completed with no issues or error codes"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Customer complaint of fan noise sometimes loud sometimes not coming from freezer compartment states can be heard across the house. Inspection of freezer section shows some ice starting to form along the back wall of freezer compartment parallel with fan fan blade it was determined that ice is approaching upon the fan and has either caused the fan to start to get out of or fan blade is chipping at ice. Replace evaporator fan and harness as well as thermistor to resolve issue parts number to follow. Evaporator fan and harness W10514110 Thermistor W10280385 Blade 12986101.
Near Corpus Christi, TX 78404
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Inspected unit, when paddle for icemaker is pressed nothing happens. Open door and tested again. This time dispenser motor turned on, Testing with the door closed and ice dispenser motor did not turn on. Customer help paddle on doors closed while I moved harness coming out of bottom of door. Dispenser motor would come on and off when harness was being moved. Issue is with breaking wire with indoor harness, Freezer door will need to be replaced to resolve this issue.; ordrng 1 W11037733 (dor-fip)"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
ICEMAKER KITCHENAID KUID508ESS2 Inspection of unit shows No ice or frost pattern on tray during Compressor evaporator test. Also water not circulating to the top of units. Replace with circulatory pump and compressor to resolve issue. Job will require sealed system technician. Job will also require 2 count. Parts and labor should be covered under 36 months extended warranty.; rqstng P&A on 1 W10536005 (compressor) and 1 W10747426 (pump)
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZC3115DW01 "Not cooling, the compressor is running, very hot to the touch, 62 watts, 1.07 amps, not cooling, and ordered compressor and rescheduled cu; ordrng 1 WPW10507886 (compressor)"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FC4 Inspection of unit shows error code for oversize load as well as stuck button. Customer complaint of clicking noise during wash. Manually testing agitate both gentle and heavy show normal operation noise customer is hearing is the clutch shifting. Calibrated unit and rent verification cycle issue resolved
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4815EW "The dryer is making a squeaking noise. Found the vent hose clamp hitting on back panel. That sound went away but intermittently would hear it squeaking, ordered dryer kit to resolve issue; ordrng 1 4392065 (dryer repair kit)"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 2177331 shim. Sr#7728787967. Customer states that all previous work done on this unit never fully resolved issue of icemaker not producing ice. Customer states she knows she should have called but got busy with everything going on and didn’t have time/couldn’t make time. Because this is an ongoing issue with the unit and all components related to icemaker have been replaced several times called tech line to troubleshoot issue. After discussion with tech line they suggest ordering plastic shims for the door to be placed in such a position that rocker switch strikes shim providing more pressure to the rocker. SR number above.; ordrng 2 2177331 (plastic-sq)s
Near Corpus Christi, TX 78404
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Install door and components, Gap has been taken care of and door sits flat and seals properly on unit. Issue has been resolved."
Near Corpus Christi, TX 78402
John L.
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW1 "Installed all components for this unit, tested unit after installation. Unit has not regained all functions, issues have been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "3105. 8-2 10-1 6-4. Inspection of unit shows multiple error codes. Well trying to test unit water would not fill to tub also error code for float switch and soap dispenser. Find it hard to believe that all major components would fail at same time. What are in control board sump water inlet valve and soap dispenser to resolve issue; ordrng 1 W10195039 (switch,overfill) and 1 W10327250 (fill valve assy) and 1 W10837401 (pump&motor) and 1 W10919360 (cntrl-elec)"
Near Odem, TX 78370
Michael
Job Details: 09/17/2020
FREEZER MAYTAG MZF34X16DW04 "Removed back panel, has a good frost pattern, previously I defrosted the evaporator, appliance is freezing. Installed new thermistor, appliance is working normal"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Inspection of unit shows extremely large amounts of ice growing on freezer wall no air circulation. Replace harness wire thermistor and fan motor to resolve issue. Customer has instructions to fall freezer before appointment. Job will need authorization; rqstng P&A on 1 2315539 (fan motor) and 1 W10384183 (thermistor) and 1 W10646206 (harns-wire)
Near Portland, TX 78374
Michael
Job Details: 09/17/2020
DRYER MAYTAG MEDB955FW2 "Dryer making a screeching noise per customer. Turned the appliance on and something was hitting the blower wheel causing the noise. Removed front panel and the the cover to the blower wheel, didn’t see any obstruction. Turned the dryer on without the cover, not making the noise, put the cover back on, making the noise. The screws looked too long going into the housing, installed smaller screws, no longer making the noise, put appliance back together, the appliance is no longer making noise and working normal"
Near Robstown, TX 78380
John L.
Job Details: 09/17/2020
RANGE KITCHENAID KFED500ESS02 "Inspected unit, found knob and customer is unable to use burner. Replace knob to resolve this problem.; ordrng 1 W10645811 (bezel-knob) and 1 W10712809 (knob)"
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
RANGE AMANA ACR4303MFB3 "Oven wouldn’t stay on per customer. F1E0 error code, reset the appliance and started to preheat the oven and it shut off and the same error code came up. Removed back cover to the terminal block, the block was broken, harness is in good shape, ordered control and block terminal; ordrng 1 W11297545 (cntrl-elec) and 1 WPW10245259 (block-term)"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit, found seal at top of unit had gap. Formed gasket to make seal, issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 09/17/2020
DISHWASHER AMANA ADB1400AGB1 "Not dispensing per customer. Previously I replaced the dispenser and spoke with tech line, I was told it could take up to 2 months to notice the jet dry being used depending on how much the appliance is used. The customer insists it’s not dispensing the jet dry, ordered the control; ordrng 1 W10906422 (elect,control board)"
Near Victoria, TX 77905
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Ice maker in FC not making ice per customer, also that the ice maker in the RC is not making as much, and items are spoiling. Tested the ice in FC, it’s rotating but it didn’t call for water, installed new ice maker, it’s rotating properly and it’s calling for water but not receiving any. Looked inside the RC , the evaporator is completely frozen. Ordered parts to resolve issues.; ordrng 1 W11087438 (motor-evap) and 1 W11129435 (valve) and 1 WPW10389152 (support)"
Near Robstown, TX 78380
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW1 Unit is out of warranty and customer does not wish to pay diagnostic fees. Issue resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Customer explained of light was on or next to water dispenser, as only lights down in the Spencer area we’re behind place dispenser chute. Removed UA panel to determine whether this unit has a light affixed close to water dispenser nozzle. Found it did not and the only lights installed are the ones next to ice shoot. Check parts list to determine if there was a UA unit that had a light installed onto it for water dispenser, unfortunately it is not the case."
Near Robstown, TX 78380
Adam
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 Customer complaint of control non-responsive. Inspection of unit shows control responded right away. Calibrated unit and ran verification cycle all functions work the way They were intended to. Issue resolved
Near Robstown, TX 78380
Adam
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Inspection of unit shows several error codes one for long he’ll know fill another four her fault and again onefor basket fault. Manually testing components for shifting and spin shown not an issue. Unit does have pour water volume entering tub also control board not always excepting commands. Replace water valve and control to resolve issue; ordrng 1 W11025984 (valve) and 1 W11211478 (cntrl-elec)
Near Rockport, TX 78382
Michael
Job Details: 09/17/2020
MICROWAVE KITCHENAID KOCE500ESS09 "The microwave light not working per customer. Opened the microwave door and tapped on the light bulb, it came on and stayed on. I ran the mw, continued to tap on the bulb several times and open and close the door, the light bulb and appliance are working normal. The customer said he thought it would be okay not to change out the bulb, no further issues"
Near Odem, TX 78370
John L.
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WML55011HS3 "Installed interlocking motor combo, tested unit after installation in. Door mechanism no longer has issues opening door to unit. Issue has been resolved"
Near Kingsville, TX 78363
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWB865GW1 Install components calibrated unit ran verification cycle issues resolved. Unable to completely level unit due to flooring advise customer to fix flooring and adjust unit accordingly. Issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 09/17/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Installed burner heads and orifices onto unit, tested after installation. I’ll flames on unit have now been normalized. Issue has been resolved"
Near Portland, TX 78374
Michael
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5620HW1 "Per tech line on last visit, was advised to reorder the console if it still doesn’t alert you when the the damp dry setting is on, ordered the console and ACU just in case. ; ordrng 1 W11378949 (CONSOLE) and 1 W11388040 (ACU)"
Near Sinton, TX 78387
John L.
Job Details: 09/17/2020
WASHER SAMSUNG WA45H7000AW/A2 "Inspected unit, ran test on drain. Drain pump powering on but will not drain, remove drain hose from stand pipe And fed drain hose into bucket. Tested drain again, drain pump is pushing water. Issues with standpipe possible clog or obstruction causing issue."
Near Port Lavaca, TX 77979
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Not dispensing water or making ice per customer. You can hear the inlet valve engage but not getting water to the ice maker or water dispenser, has good water pressure at the house. Ordered parts to resolve issue ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (valve-inlt)"
Near Kenedy, TX 78119
Michael
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Installed main control and deli control, plugged appliance in and the lights were out in the appliance and the control didn’t light up or allow any selections, unplugged the deli control and the lights came back on. Called and spoke with Leon at whirlpool tech line SR7728823257 to ask if the issue would be the harness, he asked if the fans were running and lights on, yes. He said to replace both the control and harness at the same time, did not install the deli control. Discussed it with customer, doesn’t want to spend anymore money at this time. The evaporator fans, ice maker fan and lights are working normal, compressor is running and appliance is cooling properly"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Sr# 7728804537. After installing control for back of unit water distribution issue was not solved. After testing several different components call tech line to verify this was the correct UI panel. Tech line confirmed panel that is on unit is incorrect panel. Re-order ui to resolve issue.; ordrng 1 W11284720 (panel-ui)
Near Corpus Christi, TX 78413
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW3 Was unable to run diagnostic on units control board completely unresponsive. Customer does state he does remember the air code for miscommunication between control and interface. Going on this and the fact that interface is partially lit will be replacing control board and interface to resolve issue.; ordrng 1 W11035014 (console) and 1 W11105155 (cntrl-elec)
Near Odem, TX 78370
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL FFHS2611LB4 "Still not making ice per customer. Tried to manually start the ice maker, it wouldn’t run, getting correct voltage to the ice maker, checked switch, no continuity, ordered switch and rescheduled customer.; ordrng 1 241547901 (switch,light frz) and 1 241798231 (ICE MAKER )"
Near Mathis, TX 78368
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Install components, issue has been resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Customer states he pulled unit out to hook up drain hose but left it lying flat to the ground also states control board never responded. Arrived at location Diagnostic shows long feel no feel error. Customer had yet to correctly install drain hose to unit. Calibrated unit ran verification cycle Found no issue with unit once hose was correctly installed. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 09/17/2020
WASHER WHIRLPOOL MVWB750WR1 Installed component tested unit issue resolved.
Near Corpus Christi, TX 78413
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Customer complaint of unit having zero cool both compartments. Inspection of unit shows product was sold without capacitor or start device for compressor. Replace both to resolve issue; ordrng 1 W10197428 (start device) and 1 W10350564 (capacitor)
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 "Making loud screeching noise per customer, F7E1, F2E1,, cleared error codes, attempted to calibrate and it made the loud noise when it went to spin. Turned appliance off and looked underneath, took the cover off, the nut had come loose at the pulley, tightened the nut, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is no longer making noise and working normal"
Near Corpus Christi, TX 78412
Adam
Job Details: 09/17/2020
WASHER WHIRLPOOL MVWC565FW2 Inspection of unit shows agitator visibly failed/broken large chip missing from one of the fins. Replace agitator and screw to resolve issue; ordrng 1 W10625252 (screw) and 1 W10821990 (agitator)
Near Aransas Pass, TX 78336
Michael
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8500DC5 "Sometimes it washes fine other times it won’t per cup. F3E2, F0E4, F5E1 error code, cleared error codes, tested lid lock manually, sometimes locks and sometimes not, F5E1 error code, cleared error code , calibrated and performed a number, didn’t complete, F5E1 error code, ordered lid lock assembly and rescheduled the customer ; ordrng 1 W10861642 (latch)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Inspection of unit shows ice forming in back of freezer wall also customer has complained of intermittent water coming from door when selecting water. Replace icemaker water valve and wire harness to resolve issue.; ordrng 1 2315549 (motor evaporator) and 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker) and 1 W10508644 (harns-wire) and 1 W10911770 (harns-wire)
Near Aransas Pass, TX 78336
John L.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW7300DW "F3E2 water inlet tempF5E2 lid lock failureRan manual test on lid lock, lock activates about 30% of the time. Lock will need to be replaced. Tested valves, found valves dispense water at a slow rate. Also found that housing is origin of leak. Housing has cracked causing leak. Will need to replace housing assembly to resolve.; rqstng P&A on 1 W10810403 (lid lock assy) and 1 W10854689 (housing)"
Near Port Aransas, TX 78373
John L.
Job Details: 09/17/2020
ICEMAKER KITCHENAID KUID508HPS00 "Inspected unit, found issue with grid cutter. Short in grid cutter caused line to break making grid cutter useless. Will need to replace grid cutter to resolve this issue. Ran unit to determine whether other issues are found. Unit is making ice, grid cutter is only issue.; ordrng 1 W10783275 (grid-cuttr)"
Near Corpus Christi, TX 78416
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW0 Inspection of unit shows no error codes. Customer complaint of violent shaking. Ran unit through calibration and then verification cycle no issues were a parent. I went a step further and ran unit through Manual spin cycle unit almost immediately started to walk out of place believe issue is with gear case. Replace your case actuator capacitor agitator clutch and belt to resolve issue. Job will require a two count. Job will also require authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator)
Near Corpus Christi, TX 78410
John L.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8500DC0 "F7E0 loss of powerF8E3 overflow conditions F0E5 off balance loadF0E3 overloadRan service test on unit, found cold water would not shut off during entire process. Found hard resetting unit causes valve to shut. Possible relay issue cuasing valve not to shut off when needed. Replace board and valves to resolve issue.; ordrng 1 W10625548 (cntrl-elec) and 1 W10758828 (valve)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Inspection of unit shows the entire back of freezer wall covered in ice. Testing bi-metal from control shows status is continuous blinking. Replace harness wire evaporator fan and ui resolve issue. Instructions and notes states to call tech line. Sr#7728824648. ; ordrng 1 2315549 (motor evaporator) and 1 W10242409 (harns-wire) and 1 W11174483 (cntrl-elec) and 1 W11226382 (cntrl-elec)
Near Beeville, TX 78102
Michael
Job Details: 09/17/2020
RANGE WHIRLPOOL WEE510S0FW2 "The range management had me look at is not the correct appliance. The one she needs looked at doesn’t have a power cord and the one on the appliance she had me look at is a damaged power cord. She asked if we could reschedule, will get a new power cord, rescheduled for next Wednesday the 23rd, from the explanation of the appliance, ordered control ; ordrng 1 W10894098 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Frosting up in freezer per customer. Took the freezer door off and the the bins, defrosted the frost/ice and dried with a towel, the track on the upper bin is what’s causing the problem, ordered both brackets to resolve issue; ordrng 1 W10619219 (bracket) and 1 W10858092 (bracket)"
Near Victoria, TX 77905
John L.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Call tech line spoke with Jk, explained issues having with unit and work has been done on it. Tech line asked if unit with whole vacuum after seal system work was done, explained yes unit would hold vacuum. Take line asked for pressures from unit, gave tagline pressures with high side been higher than average. Cording to tech line possible issue may be due to a low side leak. Tagline asked if unit was checked with UV lights, explained yes and one leak was found in evaporator which was replaced. Tagline explains it may need to use nitrogen to locate a leak, unable to do so since I do not have an oxygen on hand and will have to acquire. Also compressor has issues ramping upWhich may also be problem.SR#7728826418; rqstng P&A on 1 W10832994 (compressor)"
Near Corpus Christi, TX 78411
Adam
Job Details: 09/17/2020
ICEMAKER KITCHEN AID KUIX305ESS2 Customer states icemaker will slowly stop producing ice in the ice that is produced is very thin and melts to the touch. Manually testing all functions of icemaker show good functionality but visually watching water enter water reservoir water is coming in in bits in spurts. Also when we circulatory pump comes on it will run for a few seconds and then pump ice out of reservoir. Replace water valve and circulatory pump to resolve issue. Job will require to count; ordrng 1 W10747426 (pump) and 1 W10870921 (valve)
Near Alice, TX 78332
Adam
Job Details: 09/17/2020
WASHER AMANA NTW4516FW1 Inspection of unit shows no error codes. Calibrated unit ran verification cycle still no strange noises during function. Inspection of suspension shows springs are incredibly bouncing worn out. Replace suspension to resolve issue; ordrng 1 W10821951 (suspension)
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
DRYER MAYTAG MEDX655DW1 "The dryer continues to run and doesn’t shut off per customer. Tested the dryer, it’s heating properly but the timer isn’t rotating and shutting off, ordered timer to resolve issue.; ordrng 1 WPW10642928 (timer)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Tested unit. Found leak on drain. Fixed hose. No further issues. Tested to complete.
Near San Antonio, TX 78209
Steven G.
Job Details: 09/17/2020
ICEMAKER (STANDA JENN-AIR JIM158XYCX0 Checked ice maker after running for a week determined fill was leaking replaced hose and caulked inner floor checked operation ok at this time
Near Floresville, TX 78114
Steven G.
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Checked freezer found unit working properly at below 0 customer said unit just stopped cooling for a couple of days not running at all than started cooling again, replaced control everything checks ok"
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
FREEZER WHIRLPOOL MZF34X18FW03 "Checked freezer found door bowed not sealing and icing up, replaced door checked seal everything is sealing properly"
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Checked refrigerator found one of the refrigerator crispers was cracked, replaced crisper checked refrigerator everything is working normal now"
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF263TEAESG "Checked refrigerator found freezer door handle was broken, replaced handle checked operation unit is working normal now"
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 09/17/2020
DRYER WHIRLPOOL WGD4850HW0 "Checked dryer found unit working normal, customer states that when she goes to use the dryer that there is moisture in tub which means dryer is not even running, I feel it’s a vent issue removed vent for customer to use and call if any problems"
Near Schertz, TX 78154
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced all parts and heat treated seal. Leveled refrigerator to enable proper door closure. Unit fully operational now.
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Checked refrigerator found crack in ice maker water fitting, replaced checked operation unit is filling normal everything is good to go."
Near Atascosa, TX 78002
Jesus C.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW1 Customer complaint is that unit vibrates and will not run cycle. Tested unit. No stored error codes. Ran diagnostics testing. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Cibolo, TX 78108
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced control board, UI and deli control board. Tested unit and the RC door was still not indicating and the deli control board was still not operating. Replaced the harness and the light module. Deli control is now operational, the right door indicator is working and the freezer light is now working. No unit or ice maker error codes in diagnostics. Unit is fully operational and the ice maker is working and full of ice."
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5100HW Tested dryer. Good heat. Good airflow. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78216
Jim G.
Job Details: 09/17/2020
RANGE JENNAIR CVG2420W Verified fan switch. Replaced part. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced 2 LED lights, unit is good to go."
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced scratched door for deli drawer. Unit is good to go.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 09/17/2020
DRYER MAYTAG MED6230HW1 Replaced seal and blower wheel due to crack after replacement tested dryer no issues. Working as designed. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."
Near Boerne, TX 78006
Colton B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
WASHER MAYTAG MVWX655DW0 "Checked washer found tub hub worn out ordered, Hub is 36.57 plus labor 80.00 plus tax.; ordrng 1 W10528947 (hub)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
DRYER WHIRLPOOL GEW9250PW0 Replaced element fuse and cut off tested dryer no issues unit is working as designed collected remaining balance. Job complete.
Near San Antonio, TX 78251
Tommy B.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW6620HW0 "How to swapping out consul and control, experienced same problem as before. Ordering wiring harness to resolve issue.; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire)"
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Replaced left side fridge door. Unit good to go.
Near Selma, TX 78154
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28K9070S/AA Found that the temperatures in the fresh food section are high in the mid 40s to mid 50s. And the ice maker is freezing up. We will need to install the new ice maker kit as well as replace the evaporator fan motor.; rqstng P&A on 1 DA31-00287B (EVAPORATOR FAN)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated ice maker not getting water. Tested ice maker to find unit is functioning as designed. No further issues at this point.
Near , TX 78015
Douglas H.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Unit screen went blank and resets itself for time and date. Upon arrival found console fully functional, checked for errors found f6e0 UI lost communication. This unit is oow, explained to customer would need to collect a Sc, customer became agitated and stated builder was supposed to call in for the repair back in January. Advised that based on the dates I have listed it is oow. Explained that would attempt to get the repair covered by Whirlpool but made no guarantee. Sent to AE to see about coverage. ; saved tckt"