We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Moneta, VA 24121
Chris S.
Job Details: 04/14/2022
"Reference number 7733436023I installed the new UI with the old ACU, there was no operation. I left it installed for 3 minutes. I then installed the new ACU with the new UI. After going through the wifi setup process the new UI powered on and I was able to go into diagnostic and check for model and serial number transfer. The model and serial number didn't transfer over to the new ACU and UI. Bother old ACU and UI are unresponsive. I did this all per tech support and was told that the washer is not repairable at this point. Customer will contact aig warranty company to see what steps to take next."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hardy, VA 24101
Chris S.
Job Details: 04/14/2022
The cold water valve was clogged. I installed the new valve and checked operations. All operations check okay. ; pckd up 1 W11038689 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Cave Spring, VA 24018
Chris S.
Job Details: 04/14/2022
The mounting holes for door seal needed to be enlarged to allow the clips to be installed. I installed the new seal. All operations check okay. ; pckd up 1 W10129032 (Door gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Roanoke, VA 24018
Chris S.
Job Details: 04/14/2022
The bottom drawer does not work smoothly. The right side wire cover is damaged. The noise that is being heard is from the sealed system and as well within the acceptable sound level. ; ordrng 1 W10257467 (Rail) and 1 W10257466 (Rail) and 1 W10362173 (Cover) and 1 WPW10531080 (Meat pan) and 1 W10789147 (Wire cover)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Salem, VA 24153
Chris S.
Job Details: 04/14/2022
The unit wasn't leveled correctly. I lowered the right side and checked operations. All operations check okay.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Salem, VA 24153
Chris S.
Job Details: 04/14/2022
There is only 120 volts to the dryer. 5he dryer turns on but doesn't heat. I reset the breaker but still don't have 240 volts. Customer will have the house electrical repair ed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/14/2022
Replaced module. All checks ok.
We serviced a
WHIRLPOOL FREEZER
Model WTW8200YW0
Near Roanoke, VA 24017
Uriah B.
Job Details: 04/14/2022
Wiring to the drain pump was damaged. Repaired wiring. Checked operation. All checks ok. ; used 1 Wp8567668 (Tie) from stock
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Salem, VA 24153
Uriah B.
Job Details: 04/14/2022
Replaced heating element per Special Project S17304. All checks ok. ; used 1 W11537778 (Heater element) from stock
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/14/2022
Customer was not available. Rescheduled. . ; schdld next appmnt for 4/20 WED !
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/14/2022
Complaint is that all burners ignite once knob is pressed down. Advised customer this is normal operation. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Atascosa, TX 78002
Jay
Job Details: 04/14/2022
Verified proper power. Acu good. Unit powers on. Found error codes f2e1 stuck button and f3e3 open or shortened thermistor. Thermistors testing good. Ordering just in case. Ordering ui and new heater assembly. ; ordrng 1 W11419059 (Ui) and 1 Wp8557403 (Thermostat) and 1 280148 (Thermostat kit) and 1 Wp3387747 (Heater)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 04/14/2022
Replaced suspension unit working as intended.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/14/2022
Tested unit. Ran for 25 minutes. Could not duplicate any leaks. Advised customer to contact if issue reoccurs. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 04/14/2022
Replaced ice box fan. Unit working.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78216
Chris S.
Job Details: 04/14/2022
Customer stated the washer was not washing clothes correctly. Got a faulty motor error code. Ordering motor cam assembly and capacitor. .; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11395618 (Capacitor)
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Upon arrival remembered that this unit needed a second man in order to help me remove dryer off of washer(stacked unit). Let customer know that i would have to reschedule apt and request a second man once again. Will contact office to make sure second man is sent out with me on next visit. ; schdld next appmnt for 4/21 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/14/2022
Tested unit. Poor water supply to ice maker. Found bad water valve. Will order new valve. ; ordrng 1 WPW10341320 (Valve)
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near San Antonio, TX 78249
Jim G.
Job Details: 04/14/2022
Replaced both adjusters . Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near San Antonio, TX 78248
Chris S.
Job Details: 04/14/2022
Customer stated that dishes are still not being dried. Going to order heating element and also talk customer might need to turn up the water heater took a little bit of time for water to get hot at sink.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Garry
Job Details: 04/14/2022
Customer complaint of missing kickplate/panel on DW. Ordering Panel (WPW10526114) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10526114 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/14/2022
Ice motor was not needed. I replaced the shaft.however we found the ice chute door is loose causing leaking. ; ordrng 1 WP2180353 (Chute door)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Garry
Job Details: 04/14/2022
Customer complaint of large discrepancy in baking temp of upper oven. Lower oven baking well. Observed preheat cycle of upper oven. Upon completion, HMI read 350F while my thermocouple read 250F - a 100F difference. Temperature continued to climb and oven never cycled. Customer has pizza stone in upper oven but not lower oven. Observed preheat cycle on lower oven and it executed perfectly. As per Techline (SR# 7733438139 Kurt), customer is to remove pizza stone and call us back out if problem persists. Should customer continue to experience same issue, we will want to return with Sensor (W10859573) for upper oven. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78261
S
Job Details: 04/14/2022
Upon arrival customer stated unit would not produce ice. Verified the ice maker was turned off and the water was turned off as well. Turned water and ice maker on and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0AS02
Near San Antonio, TX 78254
Jay
Job Details: 04/14/2022
Replaced microwave hinges. Unit working as it should.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS01
Near Boerne, TX 78006
S
Job Details: 04/14/2022
Upon arrival customer stated unit would not power on. Contacted tech line and per tech line we have a bad drain pump. Tested pump and pump is faulty. Ordering 1 W10702856 to resolve issue. Part is OOS Steve Sr-7733438192; snapped 1 QuickPics
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78248
Jim G.
Job Details: 04/14/2022
Replaced gearcase and suspension. Issue is resolved. Tested thoroughly and recalibrated.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boerne, TX 78015
S
Job Details: 04/14/2022
Upon arrival verified a faulty water valve. I do have 2 water valves in my truck stock but they are not for this unit. Ordering 1 W11165546 to resolve issue. Contacted safety and was given an authorization number to cover parts, labor, and service call. Autho number-m12g001wpl1 Eric-SR-7733394125; ordrng 1 W11165546 (Water valve)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near San Antonio, TX 78259
Chris S.
Job Details: 04/14/2022
Customer stated that dryer was not heating up. Found issue to be power cord not making a connection with plug fix power cord to see unit everything heating up and working as designed no further issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Cibolo, TX 78108
Chris S.
Job Details: 04/14/2022
Customer stated the icemaker stopped working replace icemaker still didnt get no function for it with new icemaker. Found issue to be wire harness on door or broken. Ordering door and need authorization.; rqstng P&A on 1 LW11038917 (dor-fip)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78230
Garry
Job Details: 04/14/2022
Customer complaint of dryer not heating. Found faulty Thermal Cutoff. Replaced Thermal Cutoff (279816) and returned unit to operation. Job complete, unit is good to go. No further issues at this time. ; used 1 279816 (Thermal Cutoff) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near San Antonio, TX 78213
Garry
Job Details: 04/14/2022
Customer complaint of filter being stuck in housing. Disassembled filter housing and freed filter. Wedge had separa from assembly. Rebuilt assembly and tested function. Remounted housing and installed new filter for customer. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near San Antonio, TX 78209
Garry
Job Details: 04/14/2022
Customer complaint of detergent dispenser not working properly. Since our last visit in 2020, the Dispenser Assembly has been updated. Also observed malfunction of door lock. Ordering Dispenser Assembly(W11524106), Detergent Pump Motor(W11316271), Pressure Switch(W11316246), Pressure Hose(W11456953), Door Latch(W11316250), and 2 Hoses(W11316272) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11524106 (Dispenser Assembly) and 1 W11316271 (Pump Motor) and 1 W11316246 (Pressure Switch) and 1 W11456953 (Pressure Hose) and 1 W11316250 (Latch) and 2 W11316272 (Hose)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78217
S
Job Details: 04/14/2022
Upon arrival switched out faulty gear case with new. Verified a faulty cam and belt. Replaced belt and cam with truck stock. Put unit back together and tested unit. Unit functions as designed. To remove the wash plate I had to use my vice grips to bite down on the plate to remove. Customer commented that she would like a new one. Ordering 1 W10834890 to resolve issue. ; ordrng 1 W10834890 (Wash plate), used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jay
Job Details: 04/14/2022
Replaced burners. Unit working as intended.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4027HW1
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
It was reported that unit is making a excessive noise while spinning. Upon arrival checked for error codes found none. Unit successfully completed diagnostic cycle. Tested unit in drain and spin as well and still never heard any irregular or excessive noise. Looked under unit and all components look to be installed and functioning properly. Unit functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Bulverde, TX 78163
Jim G.
Job Details: 04/14/2022
I verified there is a blown TOD sensor. Unfortunately I am out of these in my truck stock so I will reschedule for next week. ; ordrng 1 WP4449751 (TOD sensor)
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYCX0
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/14/2022
Customer called back in for no ice production and unit got really hot. Ran unit through diagnostics testing to check unit, found no issues in diagnostics testing other than auxiliary drain pump sounding weird. Allowed unit to run in normal operation, unit making ice prior to departure. Only thing concerning could find is the auxiliary drain pump at this point unit is functioning properly. Part costs for auxiliary drain pump 623.08 after taxes. ESTIMATE ONLY!; rqstng P&A on 1 1901A (Auxiliary drain pump)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/14/2022
Customer stated that washer leakes every couple of washes. Found issue to be drain holes in front panel were clogged and holding water. Cleared drain hose tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Cibolo, TX 78108
S
Job Details: 04/14/2022
Upon arrival switched out bad suspension with new. Switched out control as well but new control kept throwing a code for f3e1 so removed and out the old control in. Tested unit and unit functions as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/14/2022
Installed new ice door. No further issues during testing. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near San Antonio, TX 78216
Jim G.
Job Details: 04/13/2022
I verified a seized compressor. I measured current at approximately ~9A. No frost pattern. Ive order compressor and the recommended Lokring couplers. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Shavano Park, TX 78230
Sebastian
Job Details: 04/13/2022
Upper rack assembly adjuster is broken to pieces ordering parts. customer to try to get authorization WPW10250162; rqstng P&A on 1 WPW10588164 (Housing L) and 1 WPW10588165 (Housing R) and 2 WPW10546503 (Adjuster)s and 4 WPW10195840 (Postioner)s and 4 WPW10195839 (Adjuster)s and 2 WPW10250160 (Clip)s and 2 WPW10250162 (Cover)s
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78249
Sebastian
Job Details: 04/13/2022
Found out the thermostat is tempting around 168 or so at the top working as it should good airflow found it when I pulled off the vent there was a large amount of back pressure it appears that the venting is clogged going outside this unit has venting feeding up and out of the roof. Customer to have maintenance clear out roof patriot vent cleaning number 830 320 0773
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX335HPS
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/13/2022
Customer stated unit is noisy, found to be normal noises. Educated customer on how unit functions. No further issues at this point. Per sb web unit under warranty.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near Helotes, TX 78023
Sebastian
Job Details: 04/13/2022
Found that the icemaker was drawing an error code for a bad motor and also not responding whatsoever even though it had power actuated to it change that icemaker with truck stock part discovered that we have no water draw to the icemaker or to the water filter as well checked filter assembly found at the reservoir seems to be frozen up ordering reservoir; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Filter housing)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78217
Jim G.
Job Details: 04/13/2022
I was able to find a very small tear in the hose to the dispenser. ; ordrng 1 W11569112 (Dispenser (includes hose))
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near San Antonio, TX 78253
Jay
Job Details: 04/13/2022
Installed screw and replaced gasket. Unit works.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120EWH7
Near San Antonio, TX 78232
Jim G.
Job Details: 04/13/2022
Customer described sparking during use. I varied customer was not using a rack and using microwave safe dishes that are clearly labeled as such.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78254
Jay
Job Details: 04/13/2022
Unit has an extended warranty, customer will get into contact with them to submit a ticket reflecting warranty info.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
Tested unit. No water to tub. Found wiring damaged at valve. Repaired wiring. Good wiring to tub. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
Adjuster broken. Will need new adjusters. ; ordrng 1 W10712395 (Adjusters)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Helotes, TX 78023
Sebastian
Job Details: 04/13/2022
Didnt find any relevant error codes on the unit customers concern is that it does not feel deep enough set unit to deep film mode and discovered that it only filled up about an inch or so not enough fill on that unit order in control; ordrng 1 W11400681 (Control)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Alamo Heights, TX 78209
S
Job Details: 04/13/2022
Upon arrival customer stated unit would not produce ice. Tested unit and we have good water to the unit. Saw that the Icemaker was stuck and out of position. Ordering 1 W11483245 to resolve issue. ; ordrng 1 W10746960 (Icemaker)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW9830DDP
Near San Antonio, TX 78209
S
Job Details: 04/13/2022
Upon arrival switched out faulty door latch with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78253
Jay
Job Details: 04/13/2022
Ice in ice bun turns into a big ball. Ordering inlet valve, fascia,and jcemaker. Adjusted temperature down to 35.; ordrng 1 W11483245 (Ice maker) and 1 WPW10553630 (Front fascia) and 1 W11482025 (Inlet valve)
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near San Antonio, TX 78213
S
Job Details: 04/13/2022
Upon arrival customer stated unit would not wash. Tested unit and verified that the agitator would not agitate but instead would rotate the entire drum.Ordering 1 W11284145 control, W10721967 Splutch kit, W11164183 gearcase as a contingency. To resolve issues. ; ordrng 1 W10721967 (Splutch kit) and 1 72017 (White touch up paint) and 1 W11164183 (Gear case) and 1 W11284145 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78232
Jim G.
Job Details: 04/13/2022
I replaced the faulty gearcase and calibrated the machine. I also replaced belt and tested thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78212
S
Job Details: 04/13/2022
Upon arrival customer stated unit would not cool on either fresh or freezer side. Coupled the rear panel off and could feel that the compressor was extremely hot. Way hotter than normal. Contacted tech line and tested unit. Per tech line we have a faulty compressor. Per tech line order the 10835903 grommets, W11358352 compressor, W11504415 suction tube, W11504431 high pressure side to comp, W11506619 process tube, W11506619 start device, and W11506619 capacitor. Requires sealed tech back out to resolve issue. Sr-7733417410 Andrew; ordrng 4 10835903 (Grommets)s and 1 W11358352 (Compressor) and 1 W11504415 (Suction tube) and 1 W11504431 (High pressure side) and 1 W11506619 (Process tube for comp) and 1 W11506619 (Start device) and 1 W11506619 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
tested unit. Excessive shaking fpduring spin. Found bad suspension rods. Will need to replace. Will order suspension. ; ordrng 1 W11130362 (Suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 04/13/2022
Problem persist. Every week or two unit shuts itself off. Called techline and ran through troubleshooting test. Found ice box fan to be not working. Ordering ice box fan. File number 7733121953 Chris ; ordrng 1 W10846539 (Ice box fan)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Boerne, TX 78006
Drew
Job Details: 04/13/2022
Upon arrival found motor to not be functioning. Ordering motor to resolve issue. ; ordrng 1 W11085683 (pump&motor)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS00
Near Boerne, TX 78006
Drew
Job Details: 04/13/2022
Upon arrival called tech line spoke with Andrew and received Sr #7733421198. Was told to order Harness and lower acu to resolve issues. CUSTOMER AVAILABLE AFTER 1. Customer will contact whirlpool to try and have them cover part of repair.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/13/2022
I verified that the control was damaged. I replaced the harness unit the whole harness but the in line fuse portion of the harness) and the faulty control. Tested unit thoroughly. Issue was resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HC1
Near San Antonio, TX 78260
Jim G.
Job Details: 04/13/2022
Customer provided part. Installed part. Charged only labor.
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAB3
Near Converse, TX 78109
Chris S.
Job Details: 04/13/2022
Customer stated back left burner was not working correctly found issue to be clogged burner head closet cleared burner head out testing everything working as design.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/13/2022
Replace the capacitor on the unit. During testing unit is now spinning and agitating as a tune all of the functions on the unit are working as they should calibrated unit, closing ticket
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/13/2022
thermistor showing no resistance whatsoever check the other functions of the unit everything else appears to be good scheduling for Tuesday; ordrng 1 WP2313633 (Bin thermistor)
We serviced a
JENNAIR FREEZER
Model JBZFL30IGX00
Near Boerne, TX 78015
Drew
Job Details: 04/13/2022
Upon arrival called tech line spoke with Robert 7733419386 was told to replace fill tube heater, freezer door, and gasket to resolve issues. Door is OOS. Customer has been in touch with Jenn air due to consistent issues and is very upset that this unit is not functioning correctly for the duration they have had the unit. Wants new unit immediately ; ordrng 1 W11515313 (Fill tube heater) and 1 W11256367 (Freezer door) and 1 W11038432 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Antonio, TX 78210
Daniel
Job Details: 04/13/2022
Upon arrival found no issues with unit since last visit. Ice is dispensing as it should. Customer stated the reason for the return visit was that his wife wanted me to replace the ice bin. The ice bin has no issues and is functioning properly. I explained to customer that I cannot just replace parts that are not broken or faulty. Customer stated he saw that I had ice bin with me on last visit and felt that I shouldve replaced it. I let him know that I had the ice bin with me as a backup part if we were still having dispensing issues after I had changed out the auger motor. Unit functioning as designed. No issues with ice bin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/13/2022
Customer reported ice maker stopped working, ran diagnostics testing to check unit, during testing found defrost sensor open or shorted, and found ice maker not functioning. Ordering Evap harness, ui board and ice maker to resolve the issues. Unit is under warranty per sb web. Ice maker is oos. ; ordrng 1 W11546935 (Ice maker) and 1 W11546681 (Evap harness) and 1 W11518204 (Ui board)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Drew
Job Details: 04/13/2022
Upon arrival found the unit to unresponsive to commands on the ui, once I did get passed the freezing the unit didnt heat. Ordering all controls as customer said the unit didnt start doing this unit the update happened. Console is OOS ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)
We serviced a
JENNAIR RANGE
Model JDS1450FP0
Near San Antonio, TX 78212
S
Job Details: 04/13/2022
Upon arrival customer stated unit would not get up to temp. Tested unit and found that the unit would only heat up to 315 degrees instead of 350 on preheat. Contacted tech line and we verified that we have a faulty sensor. Checked for continuity and had 141.2. Per tech line not enough voltage. Ordering 1 W10586204 sensor to resolve issue. Will have to pull unit to get access to sensor from the rear. Travis-SR-7733415974 ; ordrng 1 W10586204 (Sensor)
We serviced a
KENMORE REFRIGERATOR
Model 795.79993.510
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/13/2022
Customer reported a noise of ice cracking and then noticed unit not cooling the next morning. Upon arrival today found unit to be cooling. Found issue to main control causing intermittent cooling. Customer wants to think about repair vs replace at this point.!; rqstng 1 EBR78940612 (PCB main)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/13/2022
Last tech found missing retainer and broken upper sprayer. Installed retainer and upper spray arm to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB07
Near San Antonio, TX 78223
Daniel
Job Details: 04/13/2022
Customer reported unit not powering on at all. Upon arrival found unit plugged in with no power. After checking outlet found that outlet was giving out no voltage. Checked breaker and found that breaker was off. Turned breaker back on. Unit powered on. Tested unit and unit is functioning as designed.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
Installed new cooktop. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/13/2022
Last tech found faulty dual valve per techline. Installed new dual valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78242
Jay
Job Details: 04/13/2022
Only code found was f0e7 load detected when running clean cycle. Cleared codes. Loud squealing ear as soon as it spins. Replaced cam kit and belt. No more squealing. Unit working as it should. No codes. Unit not in warranty. ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/13/2022
Customer stated unit not functioning properly, thought to be no water coming into unit or spray arm issue. Tested unit to find ample water supplied to unit, finding issue to be a faulty motor, either something clogging it up or an internal issue with motor. Can hear motor trying to run but no spray action. Rqstng P&A on 1 W10805015 (Sump assembly)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Converse, TX 78109
Chris S.
Job Details: 04/13/2022
Call customer to see if they have cosmetic warranty paperwork and they do not. told customer he can call into Whirlpool to see if they will cover it or send an authorization to cover repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/13/2022
Customer stated that dishwasher was not draining properly. Found issue to be faulty drain pump ordering park.; ordrng 1 W10876537 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Chris S.
Job Details: 04/13/2022
Customer stated that refrigerator wasnt cooling quickly found this to be a full team evaporator defrost harness. And start device. ordrng 1 W11545823 (Evaporator harness) and 1 WPW10197428 (start relay) and 1 W11449482 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 04/13/2022
Upon arrival found crack in heating element. Replaced element. Customer is very unhappy with product due to drying issues, recommended a few tips to get them dry customer stated she does them all and it still has drying issues. Wants a new unit. Explained the builder would be only option to get it changed out. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78212
S
Job Details: 04/13/2022
Upon arrival switched out faulty ice bin. Cleared tracks of any restrictions and made sure the cabinet was completely cleaned. Put ice bin into unit. Tested unit. Unit functions as designed. Took Multiple pictures. Customer is satisfied. Advised customer to dump ice from the bin once or twice a month to keep the ice from clogging the chute. Noticed last bin was filled for the top with ice. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/13/2022
Installed new freezer evap thermistor. No further issues. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Customer complaint of DW not properly cleaning dishes. Zero stored error codes. Verified proper power, polarity, and wiring of unit. Studied amp draws and component function throughout diagnostics cycle. All systems and measurements within spec and performing well. Tested resistance value on NTC Thermistor, which also is in spec. Optical Water Sensor a little hazy. Found debris in spray arms. Cleaned spray arms, OWI, and reviewed best practices with customer, including water temp and routine cleanings. Unit is good to go, job complete. (SR#7733423880 Drew)
We serviced a
JENNAIR RANGE
Model JDR8895AAW
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Customer complaint of upper oven not working. Found issue to be faulty Oven Temp Sensor. Ordering Upper Oven Temp Sensor (WP7430P044-60) to resolve issue. Please schedule for soonest availability once parts arrive.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near San Antonio, TX 78229
Sebastian
Job Details: 04/13/2022
Error code for motor failure and heater failure both aspects of the unit are not getting enough power from the control, . Part is on back. Customer to call us if they proceed with purchasing a control board ordering one in case they have trouble and are willing to wait; ordrng 1 W11305296 (Control)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES00
Near San Antonio, TX 78223
Daniel
Job Details: 04/13/2022
Upon calling customer to confirm time of arrival customer stated he had already had another company out to service unit and that service was no longer needed by us.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78231
Jim G.
Job Details: 04/13/2022
Added ice guide to machine. Issue is resolved
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/13/2022
Unit not dispensing ice and ice builds up in freezer then leaks onto floor. Found auger assembly locked up causing dispensing issue and found freezer issue to be caused by a clogged drain. Customer wishes to proceed with repair. Ordering auger assembly and drain tube to resolve the issues. ; ordrng 1 DA97-05246G (Auger assembly) and 1 DA97-04049E (Drain tube)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78015
Drew
Job Details: 04/13/2022
Upon arrival replaced the tubing, orifice holder, and burner head to resolve issues. No further issues at this point
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS0
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Previous visit found broken detergent dispenser. Replaced Dispenser (W10861000) and returned unit to operation. No leaks, unit is good to go. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Customer complaint of F9E2 error code and machine shutting off at random. Arrived and contacted Techline as instructed (SR#7733417212 Anthony/Adrian). Replaced board with no improvement. Returning ACU to vendor. Replaced Outlet Hose (W11169712) as per Techline. Tested all relative harnesses. Ordering Heat Pump Assembly (W11551760) as per Techline. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11551760 (Heat Pump Assembly)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near San Antonio, TX 78216
Jim G.
Job Details: 04/13/2022
I verified a seized compressor. I measured current at approximately ~9A. No frost pattern. Ive order compressor and the recommended Lokring couplers. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Adkins, TX 78101
Daniel
Job Details: 04/13/2022
Returned with parts to repair. Noticed when removing old ice maker that ice maker had dumped 1 batch of ice had filled again and hadnt dumped another batch ever since. Replaced ice maker and tested unit. Ice maker successfully harvested and filled. Unit functioning as designed. If customer calls back return with valve and main control.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS00
Near La Vernia, TX 78121
Daniel
Job Details: 04/13/2022
Returned with part to repair. Noticed reservoir was the same 1 piece I was sent out with last time. Called techline to make sure this was the correct part and perhaps a substitute part. Techline gave me the same part number as I had ordered and told me to contact my supplier to make sure part was a sub. Called marcone and marcone confirmed that part was a substitute. Installed new reservoir and tested unit. Unit now functioning as designed without any leakage. Sr 7733415468
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Selma, TX 78154
Chris S.
Job Details: 04/13/2022
Customer stated dishwasher is not drying dishes correctly. Found this to be faulty heating element. Ordering parts customer wants appointment for the 21st of this month thats when shes available.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/13/2022
Replaced valve and latch assembly. Tested unit everything working properly.