We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near San Antonio, TX 78249
Jim G.
Job Details: 08/17/2022
The consumers complaint was that no hot water entered the machine during wash. I checked and verified the inlet valve was functional in the service test modes. In the normal settings on auto I noticed the machine used hotter water. No other issues at this time.
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near San Antonio, TX 78248
Jim G.
Job Details: 08/17/2022
The pressure sensor and control must be replaced. I verified errors present F8E3, F3E1. Control is OOS. Please schedule asap. ; ordrng 1 WPW10448876 (Pressure sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Elmendorf, TX 78112
Daniel
Job Details: 08/17/2022
Customer reported broken door strike. Upon arrival found broken door strike. Replaced strike. Unit now starts cycle as it should. Unit successfully completed diagnostic cycle. Unit now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78230
Garry
Job Details: 08/17/2022
Customer complaint of clothes intermittently coming out of washer wet. Previous visit found F7E6 (Motor Fault) & F7E7 (Motor Unable to Reach Target RPM) error codes in Service Diagnostics. Measured correct power, polarity, and wiring at dedicated voltage supply circuit. Resistance measurements at motor checked good, capacitor checked good, and all harness connections sound and displayed continuity. As per WPL Techline (SR# 7734036962 Steve), I returned today and replaced ACU (W11419215) and Actuator (W10913953) to address issues. Calibrated and tested unit. All components testing good. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYY00
Near San Antonio, TX 78230
Garry
Job Details: 08/17/2022
Customer complaint of water leaking underneath fridge and water not dispensing through door dispenser. Replaced Inlet Water Valve (WPW10238100) and Dual Water Valve (WPW10341320) to address issues. Tested unit and water flow is excellent. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near Cibolo, TX 78108
S
Job Details: 08/17/2022
Upon arrival customer stated unit would make a noise in the fan area. Removed unit from cavity to check unit. Found the noise was coming from the trap when the units fan is turned on. Readjust trap. Tested unit and unit functions as designed. No further issues at this point. Requested double labor for unit removal and reinstallation.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78209
Sebastian
Job Details: 08/17/2022
Call Tech line to verify prior diagnosis Tech line came to the conclusion with me and my checks that we need to start off with the water level sensor selling customer the sensor for cost price as we did not catch this on the 1st diagnosis charging another 30 for labor on additional part. This will tell us if control is needed. Pump at vendor parts team to reach out.; ordrng 1 W11542867 (Pump) and 1 W11126268 (Harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78248
Jim G.
Job Details: 08/17/2022
I found no issue with the machine save for an improperly installed drain line. I also found an unrelated issue as per technical service pointer #W11531483 replaced actuator. ; used 1 W10913953 (Actuator Shifter) from stock
We serviced a
MAYTAG WASHER
Model GTW485ASJ0WS
Near Cibolo, TX 78108
S
Job Details: 08/17/2022
Upon arrival verified the unit was a GE washer. Contacted KW and per KW the customer needs to contact the warranty company to re dispatch the unit properly. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MHW4100DW0
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/17/2022
Last trip found clogged up air trap. Replaced air trap to resolve the issue. Ran diagnostics testing to check unit, unit functioning properly now. Errors didnt return. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cibolo, TX 78108
S
Job Details: 08/17/2022
Upon arrival customer stated they would not be home for the appt. Rescheduling for Monday. ; schdld next appmnt for 8/22 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78251
Jesus C.
Job Details: 08/17/2022
Intermittent issues dispensing ice. Could not duplicate issue at this time. Called tech line. Will replace ice paddle. Sr 7734381939; ordrng 1 WPW10353848 (Pad)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78250
Richard G.
Job Details: 08/17/2022
Replaced rotor and stator. Calibrated unit. Ran unit through service diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Fredericksburg, TX 78624
Drew
Job Details: 08/17/2022
Upon arrival found crisper frame, support, and draws to be not aligned allowing the shelf to fall. Looks like supports are the issue not catching the frame. Ordering supports, frame, center rail, trim, braces and slide to resolve issue. ; ordrng 2 WP13062602 (support)s and 1 WPW10329866 (frame) and 1 WPW10326469 (rail-centr) and 1 WP12642303WD (brace- cri) and 1 WPW10231345 (trim-shelf) and 1 WP67005864 (slide)
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/17/2022
Frost buildup in ice chute. Causing slow ice dispensing. Will need to order new ice door. ; ordrng 1 DA97-08680G (Ice door)
We serviced a
KITCHEN AID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/17/2022
This unit is in warranty. Receipt provided. I counseled with DH. Unlike a open door microwave this design does not have a cavity thermostat on the cabinet. It is in the control. Our customer was informed that there was a recall n this model I contacted Chris, Senior Tech at Whirlpool to check on service pointers. He could not see any recalls on this model. We were not able to replicate the no heat which would be needed to test potential to move electrons lose to be definitive. We will change the control board and test. Im bringing switches as a contingency. If this fails we would need to special order a wiring harness. It is currently out of stick so we will order that in the future if the intermittent problem returns in the future. DOP: 1 April 2022. SR# 7734379051. Parts ordered.; ordrng 1 W11486764 (Control) and 1 W11580028 (Switch Monitor with fuse) and 3 W11397156 (Switch)s
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2022
Complaint is noise during run. Capacitor popped out. Pulley rubbing shield. Reinstalled capacitor. Cleared off plastic from shield. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Universal City, TX 78148
S
Job Details: 08/17/2022
Upon arrival customer stated unit would not start a cycle. Verified the issue was a broken strike. Had 1 strike in my truck stock. Replaced faulty with new and tested unit. Unit functions as designed. No further issues at this point. ; used 1 W11091027 (Strike) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWW
Near San Antonio, TX 78210
Daniel
Job Details: 08/17/2022
Customer reported unit leaking. Upon arrival found that water hose and drain hose had been disconnected. Customer stated her husband had disconnected everything. Could not locate a water hose. Customer called husband and husband was not sure what he did with the hose. Let customer know I would need the unit to have water hose connected so I could diagnose the leak. Customer asked if she could reschedule. Let customer know I would need the unit to he fully connected and functional on next visit so that I can properly diagnose. Rescheduling for 8-24 ; schdld next appmnt for 8/24 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/17/2022
I called the builder rep ahead of time to let them know I was on the way. No answer, voicemail full. I arrived at the home and was able to gain entry through the front door. The call was for a leaking dishwasher but I found that the unit was not installed. Water line, drain line and electrical not hooked up. I. Oh sealed with DH. Instructed to contact builder to have them install and then if they have any leaks to give Whirlpool a call. I tied to call Tony the builder rep but no answer and voicemail is full. The assembler of the unit did not have the door assembled correctly. I did fix this.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/17/2022
Customer stated grinding noise coming from turn table when in use. And the occasional door open error code. Found issue to be turntable motor. And found door switches to be failing Ordering turntable motor and door switches to resolve the issue. Scheduled for customer availability; ordrng 1 W10642989 (Turntable motor) and 4 W10727360 (Door switch)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Antonio, TX 78255
Garry
Job Details: 08/17/2022
Customer complaint of DW not executing wash cycle. Found zero stored fault codes. Verified proper voltage and polarity at power supply. Ran quick diagnostic cycle and found wash motor not running when it should have been. Measured voltage at motor harness and found no potential. Accessed ACU and found no potential at P5-1 & P5-2. Ordering ACU (W11225084) to address issue and rescheduling Sump & Motor Assembly and Inlet Water Valve for future service appointment. ACU showing OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11225084 (ACU)
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/17/2022
Our customers washing machine is stuck with 4 lights on and will not start. In diagnostics I retrieved error codes F6E2 Communication Error: UI Cannot Hear ACU and F2 E1 UI Stuck Button. The unit passed the control board test. On the key activation and encoder test the sanitize with oxi did not turn off. After about 5 minutes the unit exited diagnostics and the same 4 lights were stuck on (sanitize with oxi, start, deep clean and sensing). I called Rich, Senior Technician at Whirlpool to validate diagnosis. He validated. SR# 7734377132. We will need to replace the console. rqstng P&A on 1 W10919546 (Console White)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78247
Jim G.
Job Details: 08/17/2022
I verified a faulty relay on the control. I replaced the control. Issue resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/17/2022
Tested unit. Found wiring damaged at socket. Caused bulb to burn. Repaired wiring. Replaced bulb. No further issues. Job complete. ; used 1 8206232A (LIGHT BULB) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Boerne, TX 78015
Sebastian
Job Details: 08/17/2022
Customer is not gonna be available for appointment the problem they are describing to me appears to be a water valve issue ordering water valve and return for Monday; rqstng P&A on 1 W11165546 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Boerne, TX 78015
Sebastian
Job Details: 08/17/2022
Unit not cooling whatsoever. .6 amp draw on compressor, unit appears to have leak. Compressor back ordered ordering evap and dye drier, putting in for sealed system. Evap available at vendor ; ordrng 1 W11566897 (Evap) and 1 WPW10143759 (Drier hv) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Boerne, TX 78006
Sebastian
Job Details: 08/17/2022
Found tubing to be caught up used zip tie to adress, unit drawing and operating to spec; used 1 8567668 (Tie) from stock
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near San Antonio, TX 78250
Richard G.
Job Details: 08/17/2022
Replaced control and wiring harness. Unit not powering on. Checked breaker, found it flipped. Unit still not powering on. Wall outlet is only showing power on one leg. Informed customer they will need an electrician.
We serviced a
LG WASHER
Model WT1101CW
Near Boerne, TX 78006
Sebastian
Job Details: 08/17/2022
Could not find support to get into diagnostics talked with customer cancelling call.
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWW
Near San Antonio, TX 78210
Daniel
Job Details: 08/17/2022
Customer reported unit leaking. Upon arrival found that water hose and drain hose had been disconnected. Customer stated her husband had disconnected everything. Could not locate a water hose. Customer called husband and husband was not sure what he did with the hose. Let customer know I would need the unit to have water hose connected so I could diagnose the leak. Customer asked if she could reschedule. Let customer know I would need the unit to he fully connected and functional on next visit so that I can properly diagnose. Rescheduling for 8-24 ; schdld next appmnt for 8/24 WED !
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2022
Complaint is right rear burner too low. Adj yes gas setting on valve. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Converse, TX 78109
S
Job Details: 08/17/2022
Upon arrival customer stated units left and right front elements would pop and stay on regardless of the knob being turned off and on. Also right front would only turn off if the unit was unplugged. The light indicator would also stay on with the unit having never been turned on. ; ordrng 1 W10275048 (Left front element) and 1 W11047722 (Right front eleemnt) and 1 WP7403P239-60 (Right front infinite switch) and 1 WP74004153 (Light indicator) and 4 WPW10437088 (Knob)s and 1 W10270316 (Harness)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/17/2022
Customer stated unit making a squealing noise when in use. Found cause to be a failing idler pulley and failing rollers. Customer wished to proceed with repair. Used dryer repair kit to resolve the issue. Unit testing good now with normal noise. No further issues at this point.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near Boerne, TX 78006
Douglas H.
Job Details: 08/17/2022
Last trip found faulty left front burner head. Replaced burner head to resolve the issue. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78238
Richard G.
Job Details: 08/17/2022
Customer complaint is that the unit has stopped cooling and making ice. Verified issue. Ordering evap motor, thermistor kit, and ui.; rqstng P&A on 1 W10316760 (Thermistor kit) and 1 W11109595 (Evap motor) and 1 W11387384 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Fredericksburg, TX 78624
Drew
Job Details: 08/17/2022
Upon arrival installed new drawer. Customer stated ice maker hasnt worked since install. Removed ice maker found a short at harness, called tech line and was told the harness is different and not the correct ice maker. Was told to order the correct ice maker. ; ordrng 1 W11556926 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78251
Richard G.
Job Details: 08/17/2022
Replaced inlet valve. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near San Antonio, TX 78252
Richard G.
Job Details: 08/17/2022
Replaced evap harness, evap motor, condenser fan motor, and condenser fan blade, tested to complete. Unit is good to go.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HTEDBSR/AA
Near Fredericksburg, TX 78624
Drew
Job Details: 08/17/2022
Upon arrival found ice block in ice bin. Removed blockage, unit called for water immediately. Ordering ice maker service kit to resolve issues. Need otl ; rqstng P&A on 1 DA82-02699A (Ice maker service kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Boerne, TX 78006
Sebastian
Job Details: 08/17/2022
The Springs at Cordillera Ranch, 305 FM 3351, Bergheim, TX 78004 busted panel ordered part spoke with builder ; ordrng 1 W11416371 (Panel ss)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2022
Tested unit. No water to tub. Found inlet valve wiring damaged. Repaired wiring. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 08/17/2022
Tested unit. Not heating. Found bad cycling thermostat. Will need to replace. ; ordrng 1 WP8318268 (Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Fredericksburg, TX 78624
Drew
Job Details: 08/17/2022
Upon arrival found both fridge gaskets are torn, need both to resolve issues. Ordering gasket; ordrng 1 W10830055 (gasket-fip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78240
Garry
Job Details: 08/17/2022
Customer complaint of DW door lifting up when opened fully, whereas it was previously staying down while machine was loaded with dishes. Found damaged Friction Pad. Thanks to our awesome Parts Department, we had this part on-hand. Went to warehouse, picked up part, and replaced Friction Pad (WP8268961) and door is now staying open to our customers satisfaction. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Richard G.
Job Details: 08/17/2022
Customer complaint is that the start device is clicking and the compressor is not coming on. Verified issue and found compressor to be extremely hot and not pulling any amps. Replaced start device, and compressor kicked on immediately. Compressor is pulling appropriate amps. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78249
Garry
Job Details: 08/17/2022
Customer complaint of water filter housing not snapping shut. Previous visit confirmed customer complaint and found that, with filter removed and/or in place, filter housing door not closing as it should. Also tried with two different filters. This was customers first filter change, 6 months into ownership. Replaced Filter Housing (WPW10394053) and Filter Cover (W11501035) to resolve issue. Filter now staying firmly in place during dispensing of water and at idle. Door to filter housing operates smoothly throughout its range of motion. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Fredericksburg, TX 78624
Drew
Job Details: 08/17/2022
Upon arrival found bracket on washer side to be allowing screws to fall out thus allowing door to be off track. Ordering inside bracket, outside bracket, screw, and door side bracket to resolve issues. Inside, outside, screws are all psp items ; ordrng 1 W11310030 (bracket) and 1 W11310030 (bracket) and 4 W10495263 (screw)s and 1 W11318815 (Door hinge)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78015
Douglas H.
Job Details: 08/17/2022
Customer stated unit not cleaning properly. Found spray arms blocked with food debris and found motor weakened by debris in motor. Replaced motor to resolve the issue. Educated customer on scraping dishes prior to putting in unit. Unit functioning properly now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78209
Douglas H.
Job Details: 08/17/2022
Last trip found faulty compressor. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/17/2022
I uninstalled the dishwasher from the cabinet, replaced heating element and reinstalled. Unit is now in compliance.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Boerne, TX 78006
Sebastian
Job Details: 08/17/2022
Customers concern is that the unit will not power up when Im button is pushed verified no power at the outlet marking as instruct after Turning the power back on at the breaker found that the console was working as it should customer to get video of it failing on them if it does not respond
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/17/2022
Upon arrival got error code F7e6 f7e7. Unit wont run and just shuts off. Found leaking at gearcase/motor/capacitor area. Ordering gearcase, capacitor, motor, and drive pulley to resolve issues. If possible come out nonce parts are in ; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78228
Garry
Job Details: 08/17/2022
Customer complaint of washer not filling with water. Previous visit verified good water supply, as well as power/polarity/wiring at receptacle and machine. Found F9E1 (Long/No Drain) in machine memory. Cleared error code. Attempted to run Diagnostic Cycle and machine drained to the point of another F9E1 fault code. Visually & mechanically inspected Pressure System & Drain Pump/Hoses. All inspections passed. No clogs, kinks, leaks, or blockages. Rinsed Tub & Basket Assembly with hot water to no avail. As per Techline, returned today and replaced ACU (W11513246). Observed successful completion of Quick Diagnostic Cycle and Normal Wash cycle using customer-facing controls. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Sebastian
Job Details: 08/17/2022
After replacing ice maker unit is now rotating and filling when actuated indicating good to go. Customer to monitor
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/17/2022
I verified a clogged. Cleared obstruction. Replaced drain pump. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 08/17/2022
Upon arrival the machine was off. I ran all tests and did not encounter any issues. The consumer did describe as intermittent but it did occur nearly everyday. I ran the compressor and defrost cycles but did not e counter any issue. I also checked the breaker as it was a GFCI. I recommended checking the breaker and possibly having it upgraded.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH75021HZ02
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/17/2022
Tech 02 and I attempted to uninstall the microwave from the cabinet. We could not get the microwave out. There is crown molding on the bottom of the cabinets that protrude out a few inches blocking the tilt needed to get the microwave off the bracket. Our customer will have the crown molding removed and then reschedule. They will call us to arrange a return date.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/17/2022
Last trip found defective hinge. Replaced hinge to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/17/2022
Last trip found faulty freezer module. Replaced freezer module to resolve the issue. Unit functioning properly now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/17/2022
Last trip found faulty led modules. Replaced both upper left modules to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78259
Douglas H.
Job Details: 08/17/2022
Customer stated unit still tangling clothing. Checked for errors, none found. Ran testing to check unit. Unit appears to be functioning properly in test mode. Checked agitator, the gearcase shaft shifts up and down. Ordering gearcase and agitator to resolve the issue. ; ordrng 1 W11449841 (Gear case)
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near San Antonio, TX 78266
Douglas H.
Job Details: 08/17/2022
Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Advised customer of 24hr ice making period.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXQ00
Near Victoria, TX 77901
Michael
Job Details: 08/17/2022
The customer said it started dispensing the ice, said its been working fine. I tested the dispenser, its dispensing ice and the auger motor sounds like it has good power. Its possible there were ice cubes caught up in the blades that caused the issue and pushed through. At this time everything is working normal. If the customer calls back with the same issue please order the ice bin W11185686 before going back out ; ordrng 1 W11185686 (Ice container)
We serviced a
WHIRLPOOL COOKTOP
Model ACR4303MFW
Near Corpus Christi, TX 78405
John L.
Job Details: 08/17/2022
Elements do not heat at all times, like it looses connection. Replace elements and its electrical components to resolve.; ordrng 1 W10279107 (harns-wire) and 2 3148953 (sub 3149400)s and 2 3148951 (sub 3149404)s and 2 W10259870 (elmnt-surf)s and 2 W10259867 (elmnt-surf)s
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Corpus Christi, TX 78410
John L.
Job Details: 08/17/2022
Installed heater, issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Victoria, TX 77905
John L.
Job Details: 08/17/2022
Installed compressor, vacuumed and charged unit. Unit has begun to cool, issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Victoria, TX 77901
Michael
Job Details: 08/17/2022
The appliance is filling with water but the motor/pump isnt coming on. Installed new motor assembly, ran diagnostics, no visual leaks, completed with no issues or error codes, the appliance is washing and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Inez, TX 77968
Michael
Job Details: 08/17/2022
The doors werent lined up. Leveled the appliance, the doors are lined up and sealing properly, no further issues the appliance is working normal
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 08/17/2022
The customer said it wont advance the wash cycle. F8E1 no fill/long fill error code, cleared error code and tested the valve, very little pressure on the cold side. Installed new valve from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve has good water pressure on both sides and the appliance is working normal ; used 1 W11210459 (Valve) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Aransas Pass, TX 78336
John L.
Job Details: 08/17/2022
Checked pressures on unit, 3 psi low, 149 psi hi. Check normalize pressures, Normalized 13 psi low, 5psi hi. After checking pressures, use UV light to look for any dye. Found a good amount of dye at the bottom the fridge and traced it up suction line to body. Use nitrogen and bubble solution find any leaks in the rear. No bubbles could be detected from any point. Call tech line and spoke with Drew. Explained issues with unit and what was done and what was found. Tech line found this unit unrepairable from information given.#SR7734380754
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Port Aransas, TX 78373
John L.
Job Details: 08/17/2022
Installed control, recalibrated unit. Tested after, issue resolved.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Port Aransas, TX 78373
John L.
Job Details: 08/17/2022
Installed components, control no longer working will need to replace control again to resolve this issue. Also unit has bad switch will order to resolve.; ordrng 1 W10422269 (filter) and 1 W11169312 (interlock) and 1 W10849829 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Corpus Christi, TX 78412
John L.
Job Details: 08/17/2022
Sealed lining of unit, this issue is resolved. Waiting on harness to complete.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 08/17/2022
Installed parts received, control, pump, and harness. During repairs found impeller clogged and filter screen warped, allowing for larger particles to make their way to spray arm thus causing it to clog. Customer would appreciate if these components were to be replaced to avoid any more failures in the future.; rqstng P&A on 1 W10629546 (arm-spray) and 1 W10463906 (screen)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/16/2022
Model: KDTM404KPS0 Serial: FA0402457 DOP: 1 September 2021. Our customers dishwasher cleaning performance has gone bad. In diagnostics I retrieved error codes F8E4 and F7E1 and F10E1. This unit is filling and draining but not washing. This unit needs a new sump and motor. Part ordered. OOS.; rqstng P&A on 1 W11416362 (Sump and Motor)
We serviced a
KITCHENAID RANGE
Model KFEG500ESS4
Near Pleasanton, TX 78064
Daniel
Job Details: 08/16/2022
Customer reported glass broken on oven. Upon arrival found inner glass broken. Found that I was sent with outer glass. Ordering inner glass and rescheduling for 8-23-22. Will return with parts to repair.; ordrng 1 W11339500 (Inner glass)
We serviced a
KITCHENAID OVEN ELECTRIC [S
Model KOSE500ESS04
Near San Antonio, TX 78253
Richard G.
Job Details: 08/16/2022
Customer complaint is that the unit will not reach the set temperature and the lights will start to come on inside the oven. Customer states that Texas Home Appliance came and changed out the control boards in the unit, but it did not fix the issue. Preheated oven to 350 degrees. At about 320 degrees, the light inside of the oven flashed on and off, then came on again at 325 degrees. Light not responding to the oven light button. Fan then came on and unit did not heat any further. Ordering main harness, and also console and control. Console and control are covered under extended warranty. ; ordrng 1 W11136132 (Harness) and 1 W11093241 (Console) and 1 W11093241 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near San Antonio, TX 78240
Garry
Job Details: 08/16/2022
Customer complaint of washer door not unlocking and only running drain pump when powered on. Found error codes F3E1 (Water Level System Error), F9E1 (Long Drain), & F5E2 (Door Lock Error) in system memory. Found plastic material obstructing drain pump and customer habitually overdosing detergent. Cleared drain pump and reinstalled. Cleared pressure tube and air trap. Returned unit to operation and found all testing passed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/16/2022
Unit stopped cooling completely since last visit. Compressor not running. Installed new control, bin and rail. Compressor started. Unit starting to cool. No further issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/16/2022
Customer stated unit showed error codes and then wouldnt function. Found f9e1 long drain error, and f0e2 over suds error. Found cause to be debris in drain filter clogging up drain pump. Removed debris to resolve the issue. Found no indications of leaks. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS6
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/16/2022
Last trip found faulty on off switch and directional switch. Replaced both of those parts to resolve this issue. Unit is functioning properly now. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near Kendalia, TX 78027
Douglas H.
Job Details: 08/16/2022
Last trip found faulty water level sensor inside of the recirculation pump. Also found the valve needed to be replaced to go back to factory specs. Replaced both the recirculation pump and the water inlet water valve to resolve the issues. Unit is functioning as designed. Recommended to customer to run a clean cycle on the scale build up on the water spout. No further issues at this point.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78253
Richard G.
Job Details: 08/16/2022
Customer complaint is that the unit was making a grinding noise from the motor. DW was running when I arrived. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle and found no issues. Started a normal cycle and found no issues. Unit is testing good at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near San Antonio, TX 78257
Sebastian
Job Details: 08/16/2022
Customer confused about warranty status Does want to pay another service fee but we were not the original company to go out instructed customers to either call Lowe's where they bought the unit or the company that did service for her the 1st time
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REM0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/16/2022
33 F RC -5 F FC. Our customer has been experiencing random areas of freezing in the unit. The temperatures I measured are slightly low. The damper is not being blocked. On test 121 for the damper control the damper opened and close displaying high and low rather than open and close. On test 141 I found that the fresh food thermistor was off by 6 degrees F I spoke with Chris, Senior Technician at Whirlpool about test 121. He explained that this is likely a glitch and not a technical writer error. He also explained little concern for the temperature difference on the thermistor due to the unit being open. SR# 7734371638. I tested all components related to cooling and they are all operating as designed. Our customer had had some visitors recently that had added a bunch of food but our customer was confident that the food at that time was not blocking the damper. On suggestion from Chris from Whirlpool I calibrated the fresh food section up 4 degrees F and the freezer 2 degrees F. We will monitor for performance.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/16/2022
Tested unit. No error codes. No issues during testing. Unit is working properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402EPA01
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/16/2022
Tested unit. Ice maker leaking water. Will need to replace ice maker. Ice maker that arrived not correct style. ; ordrng 1 W11397192 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78217
Jim G.
Job Details: 08/16/2022
Consumer was concerned about the agitation. I was agitating however the soil level was on lowest setting. I explained after speaking with techline Travis SR# 7734371993that the setting can be changed. Used wire tie to secure lines. ; ordrng 1 WP8567668 (Wire tie)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Floresville, TX 78114
Daniel
Job Details: 08/16/2022
Duplicate ticket
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/16/2022
I uninstalled the dishwasher, replaced the heat element with the re-engineered part. The unit is now in compliance with the special project.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Floresville, TX 78114
Daniel
Job Details: 08/16/2022
Duplicate ticket
We serviced a
MAYTAG DRYER
Model LDE8904ACL
Near Canyon Lake, TX 78133
Shawn W.
Job Details: 08/16/2022
Our customers dryer belt broke. Our customers light is out as well. I called back to provide the part number for the light bulb that is out. It looks like it is more affordable through our distributor than Sears Parts Direct so Im just going to order one for them. The part number is W10857122 . Change the belt and consider changing rollers. . The manufacturer parts list shows 2 but the distributor shows one. Adjust as needed. Will at most only need 2 rollers. Model Number: LDE8904ACL Serial Number: A1719166KU; ordrng 1 WPY312959 (Belt) and 1 12001541 (Wheel) and 1 12001541 (Wheel) and 1 W10857122 (Light bulb)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Schertz, TX 78154
S
Job Details: 08/16/2022
Upon arrival replaced faulty strike and lid lock assembly. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near La Vernia, TX 78121
Daniel
Job Details: 08/16/2022
Arrived at customers residence to replace recalled heater. Installed new heater and re installed unit. Tested unit. Unit functioning as designed. No leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/16/2022
Customer stated unit worked one time after last trip. Found f7e1 heater circuit error. Tested unit to find issue was with heater. Replaced the heater to resolve the issue. Ran diagnostics testing to check edit after repair, unit functioning properly now.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ07
Near Boerne, TX 78015
Sebastian
Job Details: 08/16/2022
The venting was never said to vent outside had to dismount unit and make correction good to go
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/16/2022
I removed the damaged lower wiring harness and installed the new harness and tested. The unit is now up to manufacturer standards of design.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Cibolo, TX 78108
S
Job Details: 08/16/2022
Customer states they called in to cancel appointment. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/16/2022
Replaced heater and thermostat kit tested unit good to go