Near Boerne, TX 78006
Colton B.
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS "Issue was date and time kept resetting. Turned WiFi off to resolve issue, unit is testing good."
Near San Antonio, TX 78253
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Unit not cooling last tech found faulty compressor, per techline. Confirmed diagnosis of faulty compressor, as ohm readings on compressor are not up to par. Ohm readings way out of spec. Will need compressor to resolve the issue. Tech sheet has run windings should be 1-5 ohms and was getting 14 ohms. This indicates a ceasing compressor. Part on b/o. ; saved tckt"
Near Bandera, TX 78003
Justin
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RS265TDRS "Found fridge blinking 22 E and 5 E. Did reset of the control. Freezer showing -8 and the fridge showing 60. Need evap fan motor, customer will left unit off for 24 hours. Plug back in and see if fan comes on, if it does we might have a defrost issue or low on refrigerate. Customer will call with updates. DA31-00146E fan motor"
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/22/2020
WASHER AMANA NTW4516FW3 Tested washer. Off balance error. No issues during testing. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 Please reschedule when all of customers ice machines’ parts (3 I total) are ready for install. ; saved tckt
Near Bandera, TX 78003
Justin
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Need to order ice maker and control for unit. Ice maker is freezer at bottom. ; rqstng P&A on 1 DA97-15217B (ICE MAKER ) and 1 DA94-02663A (CONTROL )
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF34H9960S4AA Installed new cover. No further issues. Tested to complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Swapped out control and console to resolve functioning issues. Unit is now testing good with no further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Customer stated unit still not cooling properly. Found same error codes as before. Deduced that error codes didn’t automatically reset last trip, cleared out errors, put unit back in normal operation. Unit began cooling immediately upon testing. Freezer dropped a few degrees in the time in the home. Advised customer to monitor unit."
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Unfortunately I ordered the wrong part. The diagram and description on the repair parts document was not represented correctly. Parts ordered. I’m ordering all tubes to be sure we get the right one. I’ll return to vendor what is not needed.; ordrng 1 2320658 (tube-water) and 1 WPW10683737 (tube-water)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "On call ahead customer stated that the unit is working fine today and was yesterday as well. Customer didn’t feel the need to have me come out when it was working as intended. Marking as complete for now, but asking the customer to try to get a video of it happening if issue returns. Unit is good for now."
Near San Antonio, TX 78257
Tommy B.
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW2 Customer stated that the issue is the unit would not spin. No errors in diagnostics and the unit was fully functional from the onset. No issues at this time and unit is ready for resale.
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/22/2020
DISHWASHER MAYTAG MDB8959SKB0 "Replaced drain pump. The metal parts inside the old one broke off. I took a picture as requested by the recent Service Pointer. Unit now fills, washes and drains with no problems. Fully operational now. Our customer said yes to our survey."
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 The parts possibly missing are not available on the repair parts list. I called Tech Line and they told me that we would have to do a video chat for them to confirm that there are no parts missing. SR# 7729082719. Called N. He is going to send a Tech with a newer IPhone to conduct a video chat with Whirlpool to document and confirm. ; saved tckt
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JFX2897DRM00 UponI contacted TJ SR# 7729082965 verified pantry UI and/or control as well as ice separator. ; ordrng 1 W10864260 (cntrl-elec (ALSO INCLUDES UI). ) and 1 WPW10577864 (door-ice) and 1 WPW10736627 (cntrl-elec)
Near Schertz, TX 78154
Shawn W.
Job Details: 10/22/2020
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS02 The display is now working. Repaired the connection between the UI and the control board.
Near Schertz, TX 78154
Shawn W.
Job Details: 10/22/2020
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS04 Found that the unit fuse had a open line. Replaced with new fuse. Test unit. Fully operational.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2020
DRYER MAYTAG MEDB855DC4 Corrected blower wheel alignment. Issue resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW5000DW3 Customer stated that the issue is the unit would not drain. Unit would not enter diagnostics. Outlet is receiving 120 V. Ordering in control to resolve issue.; ordrng 1 W11417466 (CONTROL)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Customer issue is that the filter door and extractior fell off. The parts didn’t seem damaged as I was able to put it back together and it tested good. Collected SC fee.
Near San Antonio, TX 78240
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28HMEDBSG/AA "Last trip found issue lied in pantry door and freezer door switch. Replaced both parts to resolve issue. Issue still present. Calling Samsung tech support since that didn’t resolve the issue. Tech support stated issue likely les in the right side rail, likely a broken wire in harness. Stated usually would replace door and rail assembly together. Ordering rail harness to resolve the issue. ; rqstng P&A on 1 DA96-00640A (RAIL HARNESS)"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced all parts. Unit is now dispensing as designed.
Near San Antonio, TX 78254
Justin
Job Details: 10/22/2020
DRYER WHIRLPOOL WED7120HW1 "F3E2, moisture sensor faulty. Will order control as well as strips. Control is psp item. Electrode and harness will be ordered. ; ordrng 1 W11441686 (CONTROL ) and 2 WP3387223 (electrode)s and 1 WP3387747 (element) and 1 WPW10298258 (harns-wire)"
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
WASHER MAYTAG MVWP576KW0 Replaced relay. Issue fully resolved.
Near San Antonio, TX 78232
Jim G.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Ed SR# 7728353384 verified fan has fail again. I was able to get the fan to kick on again but I cannot be sure it will not fail again. ; ordrng 1 W11167902 (cover-evap)
Near San Antonio, TX 78232
Tommy B.
Job Details: 10/22/2020
WASHER MAYTAG MHW8630HW1 Unit was in use upon arrival fully functional. The only error was for over suds. No further issues at this time.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Checked VDC at P1C2 to P1C-4 and was reading 11 VDC. Changed out the UI. Tested unit. Unit is now filling, washing and draining. Fully operational."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF34H9960S The part was not loaded into my part bin. Please reschedule when ; schdld next appmnt for 10/21 WED !
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM00 "Called ahead, customer stated that the ice maker is now working, no need for service."
Near San Antonio, TX 78254
Justin
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Spoke to builder, unit is good to go. Found loose wire nut."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 "Checked refrigerator found air baffle at top not opening no air flow detected, ordering baffle to resolve issue. Also found ice maker stuck mid harvest ordering ice maker to resolve issue. Collected service call fee. ; ordrng 1 2221296 (air baffle assy) and 1 W10321136 (icemaker)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Checked refrigerator found bad ice maker currently stuck mid harvest ordering ice maker to resolve issue. Collected service call fee.; ordrng 1 W10884390 (icemaker)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated unit presented an error regarding magnetron. No errors available in diagnostics and the microwave and oven are both fully functional at this time. No issues to report and unit is testing good.
Near San Antonio, TX 78230
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found refrigerator compartment not cooling. Customer stated would get down but wouldn’t hold. Last trip found faulty EVAP thermistor due to being open. Unit was cool this trip. Replaced EVAP thermistor/ harness to resolve the issue. Verified through diagnostics that new thermistor not faulty. Unit testing good now. No further issues at this point.
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Our customer had me relook at her dishwasher while out for another appliance. It has been stopping mid-cycle. I spoke with Whirlpool Tech Line to see what they suggested. They feel there is a problem with the door latch. I have ordered the part and will inspect unit for any obstructions or installation concerns that could be affecting the door latch causing the unit to open cancelling in mid cycle. ; ordrng 1 WPW10653840 (door latch)
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/22/2020
WASHER MAYTAG MVWB865GW0 Customer stated that the issue was the agitator cap continues to come off during the cycle and additionally the unit has issues with bleach dispensing. Revealed to customer that agitator Coming off is a cosmetic issue and therefore will not be covered and also that the bleach dispenser does not dispense with water but rather immediately. Unit has no issues and is testing good at this time.
Near Schertz, TX 78108
S. L.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Found RC temp at 40 FC at 50 no icemaker. Found ball of ice on FC evaporator and no frost pattern needs dye dryer to find leak. Rescheduling Thursday SS is under P and L warranty .; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS09 "#7553, found Plug not seating properly. Corrected issue and unit is working as designed. If issue occurs again, we could have door switches faulty or console."
Near Bulverde, TX 78163
Jim G.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL JDTSS246GP0 I replaced the wire harness. The issue persists. Techline Rick 7729091008 informed me that the diverter pump within the assembly. Console is also faulty. ; ordrng 1 W11178672 (pump&motor) and 1 W11302461 (console)
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DC4 "Customer states not enough water for large loads. Checked for errors, no errors found. Ran diagnostics testing to check unit. Ran fill on normal operation to show customer the level of fill is normal. Unit functioning as designed. Did need to use a wire tie to secure drain line due to banging while draining. CUST not happy with high efficiency fill of unit. Explained that at this point there wasn’t anything I could do about the fill of the water as the unit uses sensors to fill accordingly ; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW4815EW0 Tested washer. Drain pump running continuously. Will not run calibration. Will keep trying to drain even with pressure hose removed. Will need new control. ; ordrng 1 W10711300 (control board)
Near Boerne, TX 78015
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Unit refrigerator compartment not cooling properly. Found EVAP freezing up, ran testing to find rc EVAP thermistor not reading properly and giving off the wall readings. Also found the UI not regulating the temps properly. Quoted 784.73 for all costs. Quoted 671.06 for P&L. Resident stated landlord to foot the the bill. Attempted to call the landlord, no answer. Left a detailed message explaining that the minimum amount due at this point is 113.66 and needed to receive that prior to us ordering any parts. ESTIMATE ONLY ; rqstng P&A on 1 W10889841 (COVER, EVAPORATOR) and 1 W10893939 (ASSEMBLY UI), states that autho needed"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW1 Checked washer found bad inlet valve replaced valve tested washer no issues. Unit is working as designed job complete collected all fee. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
WASHER MAYTAG MVW7230HW0 "Found F0E9, F0E5, F0E3 all off balance codes. Believe issue was mainly leveling. Made adjustments, ran calibration."
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Found F6E0 stored in unit. Top oven not heating properly. Need console and control board, unit not calibrating correctly. Customer will email in the closing documents to dispatch@appliancecareoftexas.com ; ordrng 1 W10859573 (sensor) and 1 W11261165 (cntrl-elec) and 1 W11428578 (CONSOLE ) and 1 WP4449751 (thrmst-fix)"
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Found that the water line was not tightened. I tightened the line and tested water. Unit is now fully operational and not leaking any water.
Near San Antonio, TX 78240
Richard G.
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW95HEDC0 Will need second man to help install. Rescheduled.; schdld next appmnt for 10/21 WED !
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
WASHER MAYTAG MHW5630HW0 "Issue is that the dispenser is leaking again and washer is making a loud noise. There is a service pointer that was put out after the first visit for the leak on 7/8/2020. Service pointer calls for a new dispenser with a different part number than what was installed on previous visit. Ordering the new dispenser to resolve that issue. Part is currently on back order. Could not replicate noise, asking customer to take a video and call us back out to check it with the video. I will go back while we wait for dispenser to get in. ; ordrng 1 W11465533 (DISPENSER )"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/22/2020
DRYER WHIRLPOOL WFW9400SW04 Replaced thermister on dryer unit is working as designed. Job complete. Collected remaining fee.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 Checked dishwasher found error codesF4E3 F7E1 found bad control motor and control board. Spoke to customer about service amount customer will look into purchasing new appliance. Collected service call fee.; rqstng P&A on 1 W10904715 (cntrl-elec) and 1 W10917114 (pump&motor)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG Replaced auger motor and main board per Samsung Technical Support instruction. Issue was resolved. I believe the issue was actually relegated to the control board.
Near Cibolo, TX 78108
S. L.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Found compressor and fans stop when doors are closed called tech line spoke to Chris 7729087885 was advised Jazz board bad went to parts house got new Jazz board replaced all operations normal.; pckd up 1 WPW10503278 (refer elect cont brd)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
MICROWAVE OVEN JENN-AIR JMW2430IL02 "Replaced control panel assembly on oven powered unit on error code F2E1 spoke to techline, techline stated to order an additional control panel assembly and communications harness. SR7729089073 ; ordrng 1 W11196776 (CONTROL PANEL ASSEMBLY ) and 1 W11218145 (HARNESS COMMUNICATION )"
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KBSN608ESS00 Swapped out inverter board to resolve cooling issues. Compressor powered on and unit is functional at this time. Collected parts and labor.
Near Schertz, TX 78154
S. L.
Job Details: 10/22/2020
DRYER MAYTAG MGD6230HW0 "Removed all 4 damaged leveled feet, installed new leveled unit tested all operations normal."
Near San Antonio, TX 78250
Richard G.
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW1 "Customer complaint is that after about 5 washes, the unit started doing the same thing (not finishing cycle). Customer had a recording of the drain pump running continuously, and says she could not get the unit to stop after holding down the start/pause button, she had to unplug the unit. Plugged unit in and entered diagnostics. Found error codes F8E1 no fill/long fill, F3E1 pressure system fault, F1E1 main control fault, F9E1 long drain. Called techline and spoke with Bruce says to check if pressure hose has anything clogged or any air leaks and to check the pressure dome. If this checks good, replace the pressure hose, control and drain pump. Checked pressure hose, all good, no kinks air leaks, or clogged. Ordering drain pump, pressure hose, and control.; ordrng 1 W10876600 (drain pump) and 1 W11162438 (cntrl-elec) and 1 WP353244 (pressure switch hose)"
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
DISHWASHER KITCHENAID KDTM354DSS5 Control board and control panel have been replaced. Tested to complete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found that the temperature in the fresh food section are at 60 degrees F and the freezer at 5 degrees F. Our customer is experiencing a sound that sounds like a high hertz failing evaporator fan. Found both the fresh food and freezer sections temperatures set way to low. I change it back to manufacturers recommended. This is likely our customer making adjustments based on their temperatures going up. I found that the RC evaporator was extremely frozen up on both the outside and inside, I defrosted ice build up. Found that the thermistor connected to the evaporator fan was bad. Replaced evaporator fan. Unit is fully operational. Called SG to validate."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Thawed out refrigerator section and evaporator. Replaced evap motor with harness, tested to complete. Unit is good to go."
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Replaced starter but did not correct issue appears to be a restriction or possibly a faulty compressor. ; ordrng 1 W11407409 (EVAPORATOR ASSEMBLY)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/22/2020
RANGE JENN-AIR JDRP548WP03 Replaced lp kit. Issue resolved.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated that the issue is the unit does not make adequate amounts of ice. Also there is a weird noise when the unit is making ice. Observed the issue to be a faulty water inlet valve. Ordering new valve to resolve issue.; ordrng 1 W11043013 (valve)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Unit not cooling. Found EVAP completely frozen over. Ran diagnostics testing to check unit. Heater is functioning. Finding cause to be control, thermistor, and EVAP harness. Ordering all parts to resolve the issue. Some parts on b/o; ordrng 1 W11103760 (EVAP HARNESS) and 1 W11282569 (CONTROL) and 1 WPW10383615 (THERMISTOR)"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that the issue is the unit leaks rinse aid from the dispenser. Swapped out with a new dispenser to resolve leaking issues. Unit is testing good at this time. Verified warrantee with AE.
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/22/2020
ICEMAKER (STANDA KITCHENAID KUID308HPS00 "Replaced both pumps. Tested unit. The recirculation pump is now working as well as the water level sensor. I called Trade Partners on behalf of our customer because I discerned that they never received a water filter with their new unit. I spoke with Debra. Unfortunately, the part F2WC9I1 is not an order able part SR#7628967051. I called our customer back and provided them the SR number and asked them to call Whirlpool."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
RANGE JENN-AIR JGRP436HL00 "Customer stated unit oven will sometimes work and sometimes it won’t. Upon initial testing found when attempting to start unit would just beep 3 times but wouldn’t start. Entered diagnostics to check for error codes, none found. When exiting diagnostics, tested unit again and worked every time. Ordering user interface to resolve the issue of intermittent starting. Part on b/o. ; ordrng 1 W11356247 (USER INTERFACE )"
Near San Antonio, TX 78217
S. L.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Found service pointer W11033419D checked unit found no defrost in RC checked pointer found bad evaporator cover and wrong software version needs new control and evaporator quoted parts labor service fee and tax.; ordrng 1 W11389713 (CONTROL)
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Complaint is unit not cooling. Unit stuck in showroom mode when I arrived. Exited showroom. Compressor and fans turning on. Ran test 4. Good frost pattern on fresh food evap and freezer evap. All fans running. All thermistors pass. Unit is starting to cool. Advised customer to monitor unit. Job complete.
Near San Antonio, TX 78250
Richard G.
Job Details: 10/22/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Replaced led module. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
WASHER ROPER RTW4516FW "Issue is that washer lid would not lock. Replaced lid lock assembly, unit tested good."
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/22/2020
DISHWASHER KITCHENAID KDPM804KB The tub was dented. Part is defective. Customer does not any dents in tub please. Seeing part back and reordering part. Please contact when tub is available for install. ; O-emld tckt
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Track is damaged. ; ordrng 1 WP3385089 (track) and 1 WP8565925 (stop (NON REMOVABLE)) and 1 WPW10508950 (stop)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
WASHER MAYTAG MVW6230HW "Customer complaint is noisy operation. Ran through diagnostics, everything sounds okay. Issue is that Maytag uses a different motor than previous years so operation is louder than previous years. No error codes found either. Unit tested good."
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/22/2020
WASHER WHIRLPOOL MVWB855DC3 Replaced valve and collected service fee. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78247
S. L.
Job Details: 10/22/2020
WASHER MAYTAG MVWC400XW Found F9 E1 error code checked functions found bad drain pump call when pump comes in.; O-emld tckt
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Swapped out gasket to resolve door closing issues. Unit is testing good now with no further issues at this time.
Near Ingram, TX 78025
Colton B.
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Replaced all parts for door lock and temperature issues. Unit tested good.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Issue is that food was freezing in refrigerator. Finding issue to be that the freezer was too cold. Raising temperature in freezer a few degrees to resolve issue. Also using the pantry temperature slider to raise temperature as well. Dampner seemed to be operational. Unit is testing good at the moment, customer will call if issue returns."
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW4816FW2 Tested unit. Not spinning. Found belt slipped off pulley. Reinstalled belt. No further issues. Tested to complete.
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked temperatures and the are good in both the FC and RC. I tightened the RC handle and it is functional now. The ice maker will need to be replaced. I did not order part because there is a note that a part has already been ordered.; O-emld tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Last trip found faulty control due to not allowing unit to defrost properly. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/22/2020
DRYER MAYTAG MEDB835DW1 "Customer stated not getting hot enough and not getting wrinkles out. Verified proper voltage. Getting proper voltage. Unit is heating but not adequately unless heat turned way up. Issue lies in controls. Issue evident to be caused by a big power surge. Spoke with the electrician customer had here, he stated there is evidence of a massive power surge in the remainder of the home. Ordering controls to resolve the issue.; rqstng P&A on 1 W10827974 (ELECTRONIC CONTROL ) and 1 W11026442 (CONSOLE )"
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
WALLOVEN WHIRLPOOL WOD93EC0AS05 "Both ovens not heating, unit out of warranty. Tj is assisting, showing bad L2 coming from house supply. SR7729089620"
Near San Antonio, TX 78233
S. L.
Job Details: 10/22/2020
DRYER AMANA NED4655EW1 Tested unit found timer malfunctioning needs new timer rescheduling Friday.; ordrng 1 W10857612 (timer)
Near San Antonio, TX 78251
Justin
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Found the auger motor not connected all the way behind UI, secured and tested to complete."
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW0 Customer stated unit has noisy operation. Tested unit to find the issue is the gearcase making a grinding noise. Ordering gear case to resolve the issue. Part on b/o. ; ordrng 1 W11455453 (GEARCASE)
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS Replaced cooktop. Issue resolved.
Near San Antonio, TX 78232
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found that the freezer light is out and that the 5 on the top are flickering. This unit will need the module already ordered but will probably need a new control board as well as the 3 light harness. Parts ordered.; ordrng 1 W11224256 (cntrl-elec) and 1 W11239944 (module)
Near , TX 78261
Shawn W.
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Our customer was not available. The builder rep had to let me in. I spoke with our customer through the RING security intercom to finally talk with her about her concerns. She asked me to call her because she could not hear me well through the RING intercom. I called our customer and got voicemail. I left her a message to explain that the clock will not stay constant if it is not hooked up to WiFi because it will search for updates. I explained to her that she does not have to set it up for WiFi but that she will continue to have the clock be slowed down. I was able to get contact with Steve, the builder rep and he let me into the property. Because no one was there and I had to trip the circuit breaker and still gain access to the house I had to leave the door not fully closed because it looks like an automatic lock. The customers dog got out. I called to him but he ran away. I ran the unit through diagnostics and found no errors. Component act
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG550S0HZ1 Need to replace burner head and cap burner for front right. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Center Point, TX 78010
Colton B.
Job Details: 10/22/2020
WASHER MAYTAG MVWC465HW1 "Issue is that washer will not advance cycle.Finding F8E1 error code. Found little to no water pressure coming from the wall. Informed customer of situation, they will try to find a way to get more pressure. Unit tested good aside from water issue. Collected SC."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFC150M0JB0 "Customer complaint is that the unit came damaged. Glass is already on order, also need handle/vent assembly and door trim.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11039085 (HANDLE/VENT ASSEMBLY)"
Near San Antonio, TX 78254
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint is that heat is escaping from the oven and causing the cabinets next to the oven to get really hot. Heat is also melting the knobs on the stove. Verified issue. Oven door is not closing properly, found issue to be with hinges. Ordering hinges, also need knobs. Unit has 5 knobs, ordering additional knob.; ordrng 1 W11159630 (knob) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Near San Antonio, TX 78232
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Found that the unit was not leveled correctly by the installers and the freezer seal needed to be heat treated. I leveled the unit so the doors close as they were designed now. Unit is now fully operational. Advised our customer to leave freezer door closed for at least 5 hours and ideally 24 hours for gasket to cure to the cabinet.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW5105HW Installed new UI. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "No issues found, all issues were normal operations. Need to replace left side door still. ; O-emld tckt"
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW4 "Called CXC to try and get a concession on parts. Spoke with Delaney. She state unit to far out of warranty and couldn’t issue a concession. Unit not powering on Managed to check for errors, found F6e2 communication error. Unit would need a new console to resolve the issue. Quoted for all costs, customer declined repair due to cost of repair. collected Sc."
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
DRYER MAYTAG MEDX655DW "All tested good, unit working as designed."
Near Pleasanton, TX 78064
S. L.
Job Details: 10/22/2020
COMPACTOR KITCHENAID KTTS505ESS0 Removed unit replaced motor and gear. Replaced directional switch tested all operations normal.
Near San Antonio, TX 78248
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Found that the temperature is to high in the RC. It is fine in the FC. During diagnostics the RC thermistor was reading 69 F and the FC was reading 32 F which pretty high compared to my readings at 07 degrees F. However the evaporator thermistor for RC was reading 32 F and the FC evaporator thermistor was reading 44F which is oddly high. According to Technical Service Pointer W11033419D KitchenAid, Jenn-Air and Whirlpool French Door Bottom Freezer Refrigerators with Indoor Ice. Ice Build up on Evaporator causing poor cooling and or No ice production. Release date March 2019 page 3 service test 128, the current control board is 6.0.0 and it should be 7.0.0 or higher to fix a known problem. This will need to be replaced with the new update control board W11332011. It was obvious that the evaporator was iced over and I began disassembly of the refrigerator compartment as week as defrosting with my blow dryer. Once I gained access to the RC evaporato