Near Converse, TX 78109
S. L.
Job Details: 09/17/2020
WASHER WHIRLPOOL MHW5100DW0 Removed rear panel replaced air trap with new one and rain pump. Ran unit no errors no leaks reassembled ran 2nd test all operations normal.
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/17/2020
ICEMAKER (STANDA SCOTSMAN n/a Unit will need a deep clean. Will order ice maker cleaner for return visit. Will collect payment for service on next visit. ; ordrng 1 19-0664-01.
Near San Antonio, TX 78239
S. L.
Job Details: 09/17/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS0 Found compressor and condenser fan on evaporator not getting cold. Checked SS by opening capillary tube no pressure spoke to SG needs new evaporator and drier
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Called techline , techline stated unit is non repairable customer will call extended warranty. Job complete.SR7728389986"
Near San Antonio, TX 78229
Douglas H.
Job Details: 09/17/2020
WASHER MAYTAG MVWC415EW1 "Customer stated unit not functioning properly. Checked for errors. No errors present. Ran auto testing cycle, ran completely through the test cycle. Ran a normal cycle for fill/drain/spin function. Unit IS FUNCTIONING AS DESIGNED. Customer signed off"
Near San Antonio, TX 78254
Richard G.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the unit is not draining completely. Verified issue. Replaced drain pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG n/a Called customer prior to arrival customer stated they no longer need service. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFC150M0EB4 Replaced burners with replacement kit. Tested to complete. Unit is good to go.
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/17/2020
DISHWASHER AMANA ADB1400AGW1 "Tested unit. Sump not running. Will need new sump and control. ; ordrng 1 W10888591 (pump and motor) and 1 W10906422 (elect,control board)"
Near San Antonio, TX 78251
Richard G.
Job Details: 09/17/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer complaint is that the unit is leaking. Tenant states she doesn’t believe the washer is leaking because the water was only there after the rain we received recently and there was water leaking in the bathroom at the same time. States it hasn’t leaked since then. Ran unit through tests and found no evidence of leaking from the unit. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL GC5SHAXVS02 Verified icemaker and drive shaft is stripped. ; ordrng 1 WP2188917 (shaft) and 1 WPW10272869 (icemaker)
Near San Antonio, TX 78251
Richard G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW3090JW0 Replaced timer and ui. Tested to complete. Unit is good to go.
Near San Antonio, TX 78249
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Previous visit diagnosed a faulty module. This visit swapped out with new light to resolve issue. Unit tested good now with no further issues at this time
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Checked refrigerator found temperature display not showing digits attempted to reprogram refrigerator but no luck,unable to enter diagnostics. ordering control board to resolve issue; ordrng 1 W10503278 (control board)"
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 I contacted techline as a precaution and spoke to Scott SR# 7728800769. Upon arrival unit was unplugged. After supplying power and testing determined no error codes. Activated baking on both upper and lower ovens. Unit hit target temps and turned off upon inputting command. Techline advises all seems note al but also created a file and transferred me to safety. I was never able to reach safety as no one would ever pick up. I will however leave the unit unplugged and replace console. ; ordrng 1 W11297709 (console)
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/17/2020
DISHWASHER KITCHEN AID KDTE104ESS3 Secured unit at sides rather than at top as only the countertop is above unit which is why it was not attached to begin with. Also notice water supply line might need to be replaced.
Near San Antonio, TX 78249
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM Customer stated that the unit is cooling but not down to desired temperature. Found ice accumulated in the top right corner only on the evaporator indicating a restriction. Requesting a sealed system tech and ordering parts to resolve issue.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78250
Richard G.
Job Details: 09/17/2020
RANGE WHIRLPOOL WGE745C0FS01 Customer complaint is that the two front burners and right rear burner do not stay on long enough when on low setting. Verified issue. Ordering infinite switches.; ordrng 1 W11129442 (switch-inf) and 1 WP7403P238-60 (switch-inf) and 1 WPW10312185 (switch-inf)
Near San Antonio, TX 78261
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced control. Issue resolved
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW92HEFC0 Performs full diagnostic and leveled unit. Collected service fee. Issues resolved.
Near Converse, TX 78109
S. L.
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 Found cold side of inlet broken. Needs new valve rescheduling for Wednesday customer prefers am appointment advised no guarantee.; ordrng 1 W11210459 (VALVE)
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 The door originally ordered was the wrong door. I called NR to seek guidance and was directed toward Marcone. I called Marcone and was directed to order LW10564036. Part ordered.; ordrng 1 LW10564036 (dor-fip ss)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
RANGE KITCHENAID KSGG700EBS1 Console installed previously was damaged. Installed new console and bezels to resolve the issue. Unit now good. Customer approved of repair.
Near San Antonio, TX 78254
Richard G.
Job Details: 09/17/2020
RANGE WHIRLPOOL MET8775XS01 Whirlpool has wrong part listed for this burner infinite switch. Will need correct part ordered.; ordrng 1 WPW10441696 (switch-inf)
Near Bandera, TX 78003
Justin
Job Details: 09/17/2020
WASHER ROPER RTW4516FW "Found drain port not draining properly, customer will clear out line and test again. Unit working as designed"
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
DRYER WHIRLPOOL GEW9250PW1 Verified issue at the heating element. Will also replace cut offs as a precaution. ; ordrng 1 279973 (cutoff-tml) and 1 WP3387747 (element)
Near Mico, TX 78056
Justin
Job Details: 09/17/2020
REFRIGERATOR LG LFC24770ST/02 "Fridge and freezer section is cooling, just not cooling at correct temps. Compressor is running, hear all fans running. Unit needs sealed system tech. Customer was unhappy I couldn’t fix unit today and kick me out of his house. Was not able to collect service call."
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
DRYER MAYTAG MEDC465HW0 Parts never came in to finish job. Please re order parts. ; ordrng 1 W10828905 (bulkhead) and 1 WP694089 (wheel) and 1 WP8577230 (housing) and 4 WP90767 (screw)s
Near La Vernia, TX 78121
S. L.
Job Details: 09/17/2020
REFRIGERATOR KENMORE 10652534101 Removed filter housing replaced checked for leak no leaks flushed out water changed filter all operations normal.
Near San Antonio, TX 78261
Jim G.
Job Details: 09/17/2020
RANGE KITCHENAID KDRS483VSS03 Customer indicated that the error seems to have gone away. Customer declined repair at this time.
Near San Antonio, TX 78237
Jesus C.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG320M0BW2 Tested unit. Found harness to control was damaged. Fixed wiring. Unit powers on. No further issues. Tested to complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 09/17/2020
WASHER MAYTAG MHW6630HC2 "Customer complaint is that the unit is leaving water in the tub and isn’t taking the water out of the clothes. Verified issue. Will need to replace valves, drain pump and control.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11322883 (cntrl-elec) and 1 W11458345 (PUMP)"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Checked dishwasher was receiving good power from wall found door not sealing properly at ui ordering ui and control to resolve issue.; ordrng 1 W11028325 (housing-ui)
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Need to order and replace console. ; ordrng 1 W11297728 (console)
Near San Antonio, TX 78233
Shawn W.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED6620HC1 Unit is turning on but the drum is not moving. Ran diagnostics and received no error code. Found that the pulley motor got sheared off so the belt had nothing to hold on to. This part cannot be placed because it damaged the threads on the motor. The whole motor will need to be replaced. Parts ordered.; ordrng 1 W11086656 (motor-drve) and 1 WPW10121316 (clamp)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Customer stated unit still leaking. Inspected unit to find fill tube cracked at the base of the valve. Giving part at wholesale cost and not charging labor. Rescheduled for part availability ; ordrng 1 WPW10678300 (WATER TUBE)
Near San Antonio, TX 78254
Justin
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG550S0HZ1 Need to order and replace right rear burner. Flame goes out when on low settings. ; ordrng 1 WPW10247744 (valve-brnr) and 1 WPW10515453 (burnr-head)
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/17/2020
MICROWAVE OVEN JENN-AIR JMW3430IM02 Installed new UI. Tested unit. No error codes. Good bake. Good broil. No further issues during testing. Job complete.
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW5000DW3 Customer stated that the issue is the unit is leaking. Found issue to caused by a backed up drain pipe at the home side. Unit is testing good with no issues at this time
Near San Antonio, TX 78254
Justin
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 Need to order tub and gear case for unit. Tub is PSP item. ; ordrng 1 W10811956 (drum assy) and 1 W11219115 (TUB )
Near Converse, TX 78109
S. L.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8040DW4 Called CXC spoke to Brooke for entitlement SR 7728793176 she advised DOP as 10/22/2019 found bad inlet valve needs valve call when part comes in.; ordrng 1 W11220230 (VALVE)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR FRGIDAIRE LPHS2687KF0 Error code given is a communication error. Plugged unit in to see unit attempting to start but would instantly cycle off as if loosing power. Could hear the control click during the attempt. Found control and UI to be the cause. 801.91 for all costs. Customer declined repair due to cost. Collected priority Sc.
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "I contacted techline and spoke to Robert SR# 7728813261. Unit shut off during use again. So far the magnetron, capacitor, transformer, diode and 2 fuses have been replaced all to no avail. I contacted techline and also explained that the is frame damage to the unit. Customer does not want to repair unit and instead wants a replacement. ; used 1 W10138793 (FUSE-THRML) from stock"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED92HEFW Replaced all roller shafts after replacement no grinding noise coming from rollers found rattling noise coming from motor and blower wheel attempted to tightened down blower wheel but no luck ordering motor and wheel.; rqstng P&A on 1 697770 (seal) and 1 W10211915 (blower wheel) and 1 W10806758 (motor-drve)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 Checked refrigerator found ice maker not going into harvest ordering ice maker to resolve issue. ; ordrng 1 W11130444 (icemaker)
Near San Antonio, TX 78250
Richard G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Replaced evap motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78228
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MFI2269FRZ04 Tested unit. Ice maker working intermittently. Fan motor running intermittently. Will need to replace motor and ice maker. ; ordrng 1 WPW10162697 (motor)
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
DRYER ROPER RED4516FW0 Customer stated the issue was that the unit is not drying clothes. Found issue to be caused by buildup in the lint duct assembly as well as the dryer hose. Cleared all areas of lint and unit is testing good now. No further issues at this time.
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Moisture buildup on fascia heater. Called tech line. Suggest replacing access door to ice bucket and ice box assembly. Sr 778219023.; ordrng 1 W10847563 (box-ice) and 1 W11126056 (adapter) and 1 W11399564
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/17/2020
RANGE AMANA AGR5330BAB3 Replaced lp kit. Issue resolved.
Near Helotes, TX 78023
Richard G.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced ui. Tested to complete. Unit is good to go.
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Tested unit. Unit making noise during spin test. Noise coming from washplate. Will replace washplate and suspension. ; ordrng 1 W11217817 (suspension) and 1 W11397111
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF265BEAESG Customer stated that the issue is the unit does not make ice. Sound it should be caused by ice accumulation in the icemaker compartment. Ordering the ice service kit to resolve this issue; rqstng P&A on 1 DA82-02696A (ICE KIT)
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Need to order control, will come back with panel. ; ordrng 1 W11261165 (cntrl-elec)"
Near San Antonio, TX 78218
S. L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Checked compressor checked frost pattern defrosted evaporator replaced harness all operations normal.
Near San Antonio, TX 78251
Richard G.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Customer complaint is that the icemaker is broken. Found ice tray to be broken and hanging loose from the unit. Need icemaker.; ordrng 1 W10873791 (icemaker)
Near San Antonio, TX 78245
Richard G.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Changed out icemaker assembly with control board. Tested to complete. Unit is good to go.
Near Medina, TX 78055
Richard G.
Job Details: 09/17/2020
ICEMAKER (STANDA KITCHEN AID KUID508HWH00 "Tested out unit. Unit is cooling, but the tubing is freezing up and also freezing on the thermistor. Ordering pump harness with thermistor.; ordrng 1 W11126268 (harns-pump)"
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Replaced valve and housing. Unit is dispensing at a better water flow and the water is cleared. Processed out the air. Unit is fully operational. Balance paid in full.
Near San Antonio, TX 78261
Jim G.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 No device info. Will reschedule to get info from customer. ; schdld next appmnt for 9/15 TUE !
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Checked refrigerator found ice maker with burn scuffs, found 2 half dollar size holes above ice maker spoke to techline unit is non repairable. SR7728812325"
Near Kerrville, TX 78028
Douglas H.
Job Details: 09/17/2020
DISHWASHER KITCHEN AID KUDE70FXPA5 "Unit shuts off randomly. Finding unit shuts off in diagnostics after a couple seconds of filling. Had f6e2 fill valve electrical error. Calling techline due to reoccurring issues. Spoke with Leon, explained the situation, had me get a resistance check of drying fan. Resistance check shows bad fan. Sr 7728142376Giving part at wholesale cost due to numerous trips out. Quoted 46.05 for part costs. Customer wants to proceed with repair. Ordering fan assembly. ; ordrng 1 WPW10469574 (VENT ASSEMBLY )"
Near San Antonio, TX 78245
Richard G.
Job Details: 09/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced control and console. Tested to complete. Unit is good to go.
Near Cibolo, TX 78108
S. L.
Job Details: 09/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS00 Removed unit replaced UI connected app and wifi preheated and tested unit time updated unit operating issue resolved all functions normal. Returning ACU.
Near Converse, TX 78109
S. L.
Job Details: 09/17/2020
WASHER AMANA NFW5800HW0 Called CXC spoke to Diane SR number 7728794706 goods date is 8/21/2019 there is 8 week grace period so unit covered per Diane. Tested unit no power to UI checked control no led 120 volts present ordered new control and UI call when parts come in.; ordrng 1 W11322878 (CONTROL) and 1 W11325578 (UI)
Near San Antonio, TX 78247
Shawn W.
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW2 Replaced control board. Checked for error codes and found none. Ran calibration of unit. Ran automatic test mode and all loads functioned as designed. Unit is fully operational.
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KSSC48QKS02 Found that the the temperatures started fluctuating up in the fresh food section this past Saturday. I found the freezer at -2 to -20 F depending on the sections of the freezer. I was also reading temperatures of 37 to 49 F in the fresh food section depending on the section. I found that the damper was blocked on both the fresh food and freezer side. I rearranged food items to produce better air flow. I also advised our customer to consider moving the food being stored in the ice maker bin to another location at a future time. The middle vent was being blocked by a block of frozen water. I moved this and went over the importance of not blocking the vents with our customer. I placed the fresh chill meat locker back to medium. Unit is fully operational. I reset the temperatures back to the manufacturer recommended 0F freezer and 38F in fresh food section. No charge call within 90 day service fee warranty period. Told our customer to give us a call ba
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/17/2020
DISHWASHER KITCHENAID KUDP01FLSS3 Verified faulty heating element however the cost of the part exceeds cost customer is willing to pay for repair. Collected service fee.
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 Tested u it. F1E1 error code. Unit will not run diagnostics test. Will. Need new control. ; ordrng 1 W11170317 (cntrl-elec)
Near San Antonio, TX 78258
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 Verified a faulty lid lock switch. Unfortunately I didn’t have this lid lock switch with me. ; schdld next appmnt for 9/18 FRI !
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
DISHWASHER KITCHEN AID KDTM354ESS3 I contacted WP techline and spoke to Adrian Upon arrival verified immediately that the motor is straining to operate. Tech line indicated sounds like obstruction in the motor. Recommend motor replacement. ; ordrng 1 W10805015 (pump&motor)
Near , TX 78064
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced module on freezer due to light being out after replacement all lights came back no issues. Job complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Customer stated that the ice maker and water was not dispensing and that the UI was not working on the door inside. This unit will need the wiring at the top of the left door checked as well as a new left door panel UI as wells as the dispenser UI likely. Part ordered. There is a possibility that the door will need to be replaced if there is a shorted wire in the door. ; ordrng 1 W11330486 (PANEL UI)
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27FW0 Unit 10309Tub and basket leaning to right. Will not correct itself during spin. Unit will need new skate plate and suspension bracket. Gave estimate for repairs. Spoke to maintenance supervisor. Will not proceed with repairs.
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Bolt is broken on motor. Will need to order new bolt. No parts listing for bolt. Called marcone. Will contact once they locate part. ; schdld next appmnt for 9/16 WED !
Near Cibolo, TX 78108
S. L.
Job Details: 09/17/2020
RANGE WHIRLPOOL WGE555S0BB02 Removed cooktop replaced RF burner then removed rear replaced LF and RF switches tested bake and cook top all operations normal.
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RH25H5611SRAA Door cam for freezer door was loose not allowing door to shut. Secured cam. Door shutting. No further issues. Tested to complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Tested unit. Found float switch not connected. Secured wiring for switch. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Complaint is that fan turned on during cooktop use. Called tech line. Fan is designed to run when cooktop is used. No further issues. Performed customer instruct on functions of unit. Job complete. Sr 7728817580
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that the issue is the unit has a scratch on the front panel. Swapped out with new panel to resolve cosmetic issue. Unit has no further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Last trip motor, and gearcase shorted out controls not allowing to accept selections. Replaced control, console, gearcase, rotor and stator to resolve all issues. Calibrated unit. Unit now functioning as designed. No further issues at this point."
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked refrigerator found pantry drawer holder broken ordering holder to resolve issue. ; ordrng 1 W10628698 (holder)
Near Garden Ridge, TX 78266
S. L.
Job Details: 09/17/2020
WASHER MAYTAG MVWB855DC4 Found unit grinding on high spin inspected found 4 bolts to gear case not all the way tightened causing shimmy. Tightened the 4 bolts tested all operations normal.
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Installed new dispenser housing. No dipping after water is dispensed. No further issues. Tested to complete.
Near San Antonio, TX 78209
S. L.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MRT118FFFH04 Called techline spoke to Scott SR 7728813016 checked checked frost pattern found UV dye on evaporator and ball of ice on suction line needs new evaporator call when parts come in; ordrng 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
RANGE JENN-AIR JDRP548HM00 Replaced both interface users. Preheated both the left and right ovens to 350 degrees F. Unit is now operating as designed.
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Tested unit. Found bad fresh food thermistor. Will need to replace. ; ordrng 1 W10838965 (thermistor)
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS01 Verified unit was in Celsius also adjusted time 12/24 setting as well as emailed customer owners manual. Collected service fee.
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Ran a regular load. The unit filled and drained but would not wash. Ran diagnostics and service test. The sump and motor will need to be replaced. This is an estimate only. Customer has decided to not move forward with the repair because it is cost prohibitive.; rqstng P&A on 1 WPW10605057 (pump and motor assy)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
RANGE KITCHENAID KFED500ESS01 Checked range found no power coming into range found outlet not giving 240VAC reseated breaker unit began working. Powered on range with no issues. Collected service call fee. Job complete.
Near Castroville, TX 78009
Richard G.
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDTM704ESS0 "Customer complaint is that the detergent dispenser is broken. Verified issue. Need detergent dispenser. Notes say it was checked in yesterday, rescheduled for Thursday.; ordrng 1 W10861000 (detergent dispenser)"
Near San Antonio, TX 78245
Richard G.
Job Details: 09/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced blower fan. Blower fan is still only humming. All connections are secure, all voltage readings are within appropriate range. Called techline again, spoke with Adrian, checked voltages across control again. Adrian is referring for lead review. Informed customer Whirlpool will be contacting them shortly for the next steps. SR#7728638344"
Near San Antonio, TX 78253
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer stated that the unit is not producing enough ice. Had the same model previously and there was greater ice production. Currently the ice bin is halfway full. Set customer expectations on how often ice harvest should occur. Along with the recommendation to clear ice container completely in the morning and count cube production over 24 hour period.
Near Universal City, TX 78148
S. L.
Job Details: 09/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Unit on SB shows DOP 9/8/20 Vent trim was not installed installed vent trim for customer, all operations normal. Unit functions as designed,Install instruct today."
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated that the lights are out in both sections despite purchasing a new light recently. Ordering both LEDs to resolve issue. Collected service call.; ordrng 1 W10515057 (light board) and 1 WPW10515058 (light)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Unit not washing. Checked for errors. No errors present. Attempted to run diagnostics testing, would fill and could hear the diverter working but motor functionality not present. Finding issue to be electronic control board not send voltage to motor. Per Sb web part still covered under limited part warranty. Quoted 125 plus tax for labor. Customer wanted to proceed with repair. Ordering control to resolve the issue. Customer wanted to pay Sc and labor up front. Collected priority Sc and labor ; ordrng 1 W10854225 (CONTROL)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MFI2569VEM Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Ice maker motor rotated to home position and called for water. Unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
WASHER MAYTAG MHW6630HC0 "Replaced drain pump. Ran diagnostics with no errors. Ran Service Test mode, unit is draining."
Near San Antonio, TX 78255
Douglas H.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8000DW5 "Upon arrival customer stated needed to cancel service as unit is functioning properly. Stated got a part from Whirlpool, advised to attempt to send it back as it isn’t the correct part for this unit anyhow. No further issues at this point."
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Checked refrigerator found compressor turning on for 5 seconds then shutting off condenser fan is spinning no issues. Good fan evap ordering start device.; ordrng 1 W10197428 (start device)