Near San Antonio, TX 78250
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Swapped out the inner and outer ice door along with the icemaker to resolve ice production issues. Unit testing good now.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW9200SQ00 Verified that bearings in rear tub have failed. Customer declined repair due to cost. Collected service fee.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL n/a "Called customer. Icemaker is working fine, ice was stuck in the dispenser. Close job."
Near , TX 78006
Douglas H.
Job Details: 10/29/2020
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 "Last trip found unit needed a new cooktop, due to handprint that would not come off. Replace cooktop to resolve the issue. Unit tested good now customer approved."
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Spoke with customer this is the same issue that we have with a previous oven unit. Customer is an engineer developer and is trying to get the electricians to change the fuse to a 40 amp which is the ovens specs. We will need to go forward with the control and console replacement. Customer will try to get the fuse replaced prior to our next appointment, spoke with NR he said the amp wouldn’t make a difference. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2020
DISHWASHER AMANA ADB1400AGB1 Customer complaint is that the unit will not drain. Unit has never drained. Checked garbage disposal and found plug was still in dw drain hole. Removed plug. Ran unit through diagnostics. Unit is operating as designed. Tested to complete. Unit is good to go. Did not call techline as unit is operating normally.
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Checked refrigerator found no issues with ice maker no error codes detected, good harvest good fill. Job complete."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/29/2020
RANGE KITCHENAID KSGG700ESS1 Replaced igniter on range tested unit no issues. Range is working as designed. Job complete.
Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
WASHER MAYTAG MVWX655DW1 Gearcase is seized up and gears might be damaged as well. ; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE)
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW7500GC2 The wrong harness was sent. Apparently I only received a small UI wire harness not the harness pictured on the site. I will attempt to reorder. ; ordrng 1 W11130532 (harns-wire)
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW1 "Replaced drain pump, control, and pressure switch hose. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit testing good. Unit is good to go."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW5620HW2 Customer complaint is that the fabric softener will not release into the machine. Found issue to be with valves. Also ordering dispenser assembly.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11465532 (DISPENSER ASSEMBLY )
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
RANGE KITCHEN AID KSGG700ESS1 Inducted diagnostics and found that the u it displayed the F2E1 Stuck Shorted Key error code. I followed the procedure in the Service Manual to see if we would need to replace the keypad. This unit keypad was able to be reset by the reboot procedures. Tested unit twice to ensure that the error codes did not appear. Unit is fully operational. If the error code returns in the future the keypad will need to be replaced. W11029431 . This was a second appliance so our customer was provided the second appliance discounted service fee. Our customer paid with check on job number 79159. Customer balance is paid in full.
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR IKEA ISC23CNEXY02 Checked refrigerator found clicking noise at control board sounds like a relay is stuck checked all pins found relay is stuck ordering control board customer will contact office if they want to continue service. Collected service call fee. ; rqstng P&A on 1 W10446514 (electronic control)
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed new compressor with new drier. Noise is gone. Unit is cooling. No further issues. Job complete.
Near San Antonio, TX 78229
Jesus C.
Job Details: 10/29/2020
WASHER MAYTAG MVWB835DW5 Complaint is white residue on clothing. Tested washer. No stored error codes. Customer using too much detergent. Performed customer instruct on proper use and care procedures. No further issues. Job complete.
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Found open fuse bypassed tested unit fan working UI touchpad intermittently working and in bake stuck relay on ACU. Unit preheated but element never turned off. Checked sensor and sensor was good as contingency will change when fuse acu and UI are changed.; ordrng 1 W11179310 (ACU) and 1 W11204568 (FUSE)
Near San Antonio, TX 78201
Jesus C.
Job Details: 10/29/2020
DRYER AMANA NED4655EW1 Tested dryer. Found wiring to element was damaged. Repaired wiring. Unit now heating. No further issues. Tested to complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/29/2020
DRYER MAYTAG MDE2400AYW Tested dryer. Good heat. Good airflow. Motor running good. Dryer is working as designed. Payment collected on ticket 79414. Job complete.
Near San Antonio, TX 78228
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Tested unit. Compressor not running. Replaced start device. Now running. Evap fan not running. Ice maker mold is broken. Will order new fan and ice maker. ; ordrng 1 W10873791 (icemaker) and 1 WP2315549 (evap fan motor)
Near San Antonio, TX 78259
S. L.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4850HW1 "Checked unit found no error codes. Ran service test valves working spin ,agitate and drain functions working correctly. Customer complained that she wanted lid lock bypassed advised her that for safety this has to remain as is. Instructed customer on proper loading and detergent usage. And which cycles to use and when to use deep water option to resolve wrinkles in clothes advised customer click noise she hears is the clutch shifting from wash to agitate position. Called tech line spoke to Scott he advised me unit os operating as designed SR number 7729131012 install instruct today."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 Replaced hinges and 4 knobs. Customer is happy with the 5th knob. Unit is now functioning properly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVWB765FW1 "Customer complaint is that the unit is making a grinding noise. Entered diagnostics and found error codes F0E3 overload, F7E9 locked rotor, F2E1 stuck button. Ordering motor stator and rotor. Parts covered under 10 year limited warranty. Collected service call fee.; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE540H0ES0 Found infinite switch only working on dual zone on right front burner ordered new switch rescheduling for Wednesday 2 in stock ssb.; ordrng 1 W10857622 (switch-inf)
Near Bandera, TX 78003
Richard G.
Job Details: 10/29/2020
MICROWAVE OVEN KITCHENAID KCMS185JSS5 Customer is concerned about the paint peeling on the inside of the microwave door. Parts cannot be ordered for this unit. Door is not a safety issue. Informed customer and collected service call fee.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Checked refrigerator found no issues with ice maker has a good harvest full bin when arrived at home. Unit is working as designed no issues. Job complete.
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Necked refrigerator found all lights turned off found service pointer on lights followed steps ordering control board to resolve issues. Also ordering an additional light ; ordrng 1 W10830288 (cntrl-elec) and 1 W10843353 (module)
Near Bandera, TX 78003
Justin
Job Details: 10/29/2020
REFRIGERATOR SAMSUNG RS265TDRS "5 E stored on display, that is control module fault. Customer is going to look for a replacement."
Near Medina, TX 78055
Justin
Job Details: 10/29/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Code did not work, have no reception. Cannot call customer back to ask for code again. Will more than likely need to reschedule. Called customer again luckily on 3CX but no answer. Have to reschedule. ; schdld next appmnt for 10/29 THU !"
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW92HEFW0 Found bellow torn. Removed front replaced bellow tested all operations normal.
Near San Antonio, TX 78257
Colton B.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Issue is that the unit will not dispense ice. Finding issue to be that the wire harness to the ice maker motor has corroded. Wires were coming out of molex connector. Need to replace door, however the door has been discontinued. We cannot repair unit. Customer is not happy with his information."
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 The dishwasher is working as designed. I discovered that our customer needed to start using rinse aid as well as a functional detergent. Shared other dish washer care and use guidelines. Our customer has some damaged parts on the dish rack. We will need to fix and replace these parts so it will function optimally. ; ordrng 2 WPW10082853 (pivot-tine)s and 2 WPW10508950 (stop)s
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTM404KPS0 Checked dishwasher found burn marks on element ordering element to resolve issue.; ordrng 1 W11412298 (HEATING ELEMENT )
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KSF26C7XYY04 "Low side minus 10 in a vacuum, high side at 100, pressures equalized when compressor not running. Pressures indicate a leak. Checked for a leak with us light and glasses. Couldn’t locate a leak visibly. Can hear a very faint hiss coming from suction tube by compressor, get the top of the tube at the base of the cabinet, felt slightly oily. Calling techline. Spoke with Sterling, explained the situation to him. Stated based on readings it is a leak, based on findings stated unit is unrepairable. 7729130468"
Near San Antonio, TX 78244
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed UI replaced separator reassembled turned power on all operations normal.
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 Verified faulty sump/pump assembly. ; ordrng 1 W11025157 (pump&motor)
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Found failed RC gasket. It is FIP needs new gasket and adhesive call when part comes in.; ordrng 1 W10355582 (gasket-fip) and 1 W10841140 (adhesive)
Near Floresville, TX 78114
S. L.
Job Details: 10/29/2020
DRYER SAMSUNG DV42H5200EF/A3 Found unit display has moisture in it and drum as well ran unit with out vent attached unit heating correctly found dryer duct under house crushed issue is in duct unit operating as designed called tech support spoke Issac reference number 7004014167 to document job complete.
Near San Antonio, TX 78222
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found ice building up around FC door and liner inspected found large gap on left side FC cabinet and liner. Ordered sealant for liner and cabinet rescheduling Wednesday.; ordrng 1 WP482338 (adhesive)
Near Bandera, TX 78003
Richard G.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QTS02 Customer complaint is that the icemaker is not working. Will need to order icemaker. Collected service call fee.; ordrng 1 WPW10277448 (icemaker)
Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0JS0 Replaced faulty ignitor. Issue resolved.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED85HEFC1 Tested unit. Good heating. Not exceeding temps from exhaust. All sensors are working. All thermal cutoffs are good. Will need customer to verify venting going to roof is clear of debris. Customer will contact to reschedule. ; saved tckt
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/29/2020
RANGE KITCHENAID KSGG700ESS1 Part not in at this time. ; saved tckt
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED49STBW1 Tested dryer. Good heat. Good airflow. Will need to replace timer. ; ordrng 1 W10846428 (timer)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED4850HW0 Kathy SR# 7729134206 dryer motor at fault. ; ordrng 1 279827 (motor!dryer)
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/29/2020
DISHWASHER SAMSUNG DW80K5050UG "Found that the unit would lower on and the unit filled, washed and drained. It appears that possibly the lock feature was activated at some point. Ran a normal and heavy cycle. Tested the user interface and all keys are working as designed. There was a power surge in the house recently that likely was the cause of the power concern. The unit is functioning as designed. If our. Us timer has any further problems the control board will need to be replaced."
Near Floresville, TX 78114
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Found door switch on left door not being actuated due to slight warping on door. Used plastic square from truck stock installed on left RC door tested all operations normal. If issue returns will need part W11435344 door.; used 1 WP2177331 (SQUARE) from stock
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2020
MICROWAVE OVEN JENN-AIR JMW2430IL02 Replaced harness and control panel unit is working as designed no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78251
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Found compressor not running, inverter box was releasing changed. Our issue is coming from control board. ; ordrng 1 W11087200 (invrtr-box) and 1 W11089236 (cntrl-elec)"
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ Light in UI is failing intermittently. ; ordrng 1 W11284720 (panel-ui)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Issue is no ice production. No fill on ice maker and ice maker will not progress in diagnostics. Was not getting voltage to fill tube heater. Ordering a new UI to resolve issue. ; ordrng 1 W11442053 (UI)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Customer states unit freezer side will defrost and not cool for a bit and then start cooling again, and when it’s not cooling the water doesn’t dispense. Finding issue to be faulty electronic control and UI panel. Ordering both to resolve the issue. Both parts on b/o. ; ordrng 1 W10822647 (UI PANEL) and 1 W11172798 (CONTROL)"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS05 "Unit not heating. Pulled unit to check components. Voltage to unit, Fuse, elements all tested good. Upon plugging unit back in it began functioning. Issue is main control relay was stuck open. Quoted 120 plus tax for labor. Part covered under extended part warranty per Sb web. Ordering control to resolve the issue. ; ordrng 1 W11179310 (CONTROL)"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU Unit not draining. Found clogged/kinked drain line. Managed to unkink and unclog drain. Recommended to customer to clean unit. Customer asked me to do the cleaning cycle. I advised an additional 125 for labor to clean. Customer agreed. Started clean cycle and cleaned base of unit. Advised customer to dump first batch of ice. Collected priority Sc and labor. Unit functioning as designed now. No further issues at this point.
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KFXS25RYMS5 "Last tech found restriction in SS. Confirmed diagnosis. Replaced drier and added service port to compressor. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Collected labor costs. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78250
Colton B.
Job Details: 10/29/2020
RANGE SAMSUNG NE59J7630SS "Issue was burner off center and light not coming on. Adjusted burner to be where it is supposed to. The on light was not mounted well so I fixed that as well. Right side light was missing a lens, customer wants us to replace. Ordering lens to resolve that issue. ; ordrng 1 DG67-00022A (LIGHT LENS)"
Near San Antonio, TX 78254
Colton B.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE505W0HB2 "Customer complaint is that the oven does not get up to temp. Average temp is about 270 degrees when set on 250. Customer wanted to test at 350 as well, same patter held true. Customer did not believe readings despite me telling her that a digital thermometer is how Whirlpool wants us to gauge temperature on ovens. Explained to customer that leave in thermometers are not accurate. Customer not satisfied with explanation, will probably be calling again."
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Called aig to get authorization for today’s repair. Spoke with Celeste, advised of parts installed and parts needed to install. Gave authorization. Use Auth KT3CR00XPL1Replaced control and filter housing on today’s trip to resolve the issue. Unit now testing good. No further issues at this point."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced thermistor on refrigerator due to over freezing refrigerator section, unit is working as designed, no issues. Job complete."
Near Selma, TX 78154
Shawn W.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WML55011HB3 The bulb was broken off in the socket that comes attached to the base plate of the unit. I was able to get the prongs from the bulb out and the rest of the broken glass but the new light bulb would not insert into the socket. The socket is damaged and will need to be replaced. Part ordered.; ordrng 1 W11159942 (base)
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KSSC42QMS01 "Previous visit swapped out icemaker and this visit swapped out receiver board. Unit tested good at this time. Collected service call, parts, and labor."
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE550S0HZ1 Unit will need a new control board. Part ordered.; ordrng 1 W11295998 (cntrl-elec)
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 10/29/2020
WASHER AMANA NTW4516FW3 "Replaced gearcase on washer due to screeching noise heard when spinning after replacement no issues good spin, no error codes found during testing or operation. Job complete."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 customer has faulty knobs. Moved appointment to get more information from customer.; schdld next appmnt for 10/27 TUE !
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED4815EW0 Unit starts but not spinning. Found motor pulley broken. Ordering motor pulley to resolve the issue. Customer had proof of purchase for unit from 10/15/2020; ordrng 1 WP8066184 (MOTOR PULLEY)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Steve SR# 7729135890 verified an open freezer thermistor. ; ordrng 1 W11249952 (motor-evap)
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW6620HC0 I contacted techline and spoke to Ed SR# 7729137859. OB error might be due to loading issues. The HMI is having some responsiveness issues as per service pointer #W11481344 he console. ; ordrng 1 W11324037 (cntrl-elec)
Near Floresville, TX 78114
S. L.
Job Details: 10/29/2020
WASHER SAMSUNG WF42H5000AW/A2 Found bad vibration in spin no fault codes valve and pump working unit level ordered new shocks. Rescheduling Thursday.; ordrng 4 DC66-00470B (SHOCK)s
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL MFI2665XEW0 Found inlet valve in back leaking needs new single valve gave senior citizen discount call when part comes in.; ordrng 1 WPW10498990 (valve-inlt)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Found both crisper drawers broken ,damaged shelf ,bent middle ladder ,and damaged inlet valve. Spoke to builder he does not want unit repaired he asked to not order parts. Called CXC spoke Christie sr 7729119951 to report findings.Job complete.; rqstng P&A on 2 W10850377 (pan-crispr)s and 1 W10865826 (valve) and 1 W11373867 (AIR TOWER ) and 1 WPW10248516 (ladder) and 2 WPW10688114 (front-pan)s"
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Replaced water inlet valve. Tested to complete. Unit is good to go.
Near Schertz, TX 78108
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Our customer was having problems with the ice maker. I found that the ice bin was jammed and trapping ice because it was not completely seated. The bin is full of ice (quick pic included). I instructed our customer a bit on this design if ice maker and bin. Unit is now fully operational.
Near San Antonio, TX 78217
Jim G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC150M0EW3 Verified wire harness was damaged and the oven power cord is damaged. Explained customer that oven cord is their responsibility. ; ordrng 1 W11134593 (harns-wire)
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer stated that the issue is the center burner is not functional. Found it to be testing good at this time. No further issues.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced console and control. Cleared ui communication error but still getting blower speed error. Need blower.; ordrng 1 W11248652 (blower)
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Replaced burner cap and burner head, tested to complete."
Near Universal City, TX 78148
Shawn W.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 The wheel and stops are broken and one missing. The unit is functioning as designed otherwise. Parts ordered.; ordrng 2 W10888592 (wheel)s and 2 WPW10082861 (stop)s
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
WASHER WHIRLPOOL CAE2795FQ0 Unit did not agitate or spin during automatic test. Unit will spin during manual mode. Will need control board for unit. ; ordrng 1 W11188527 (cntrl-elec)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2020
DISHWASHER MAYTAG MDB4949SHZ Checked dishwasher found no holes or opening for leaks unit is operating as designed no issues. Job complete.
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVD01 The unit had been turned off so I was unable to get temperature readings but our customer stated that the unit was completely warm in both the RC and the FC. The capacitor is not starting. This unit will need a new start device and capacitor. We will also replace the light bulb. Priority Service Call. Our customer paid our service fee in full. Remaining balance upon completion.; ordrng 1 8009 (light bulb) and 1 WPW10194431 (start-dev) and 1 WPW10662129 (capacitor)
Near Schertz, TX 78154
Ezequiel V.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE535S0JZ0 Checked wrangle found bad control board ordering board to resolve issue.; ordrng 1 W11204529 (cntrl-elec)
Near , TX 78015
Colton B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Customer issue is no ice production. Finding issue to be a faulty control board, ice maker only getting 15v. Fill tube was also frozen, defrosted that to resolve that issue. Going to order a valve just in case. Parts are on back order, did not reschedule.; ordrng 1 W10913947 (valve) and 1 W11399844 (CONTROL )"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG520S0FS0 "Replaced control board due to missing digits, after replacement found valve broken ordering valves to resolve issue.; ordrng 1 W10247744 (valve-brnr) and 1 W10279615 (valve-brnr)"
Near Center Point, TX 78010
Colton B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Issue was no ceiling lights. Finding bad light module on rear ice maker led. Replaced that led, unit now works. Collected SC and part costs."
Near Cibolo, TX 78108
S. L.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HZ3 Found vibration humming from magnetron replaced magnetron retested all operations normal advised customer some noise from magnetron is normal.
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Customer was under impression unit was covered under warranty. Did not perform service. Explain to customer that the extended warranty only apply to certain provisions. Customer declined service.
Near Schertz, TX 78154
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer stated that icemaker fails intermittently at this time ice maker is working checked thermistor found thermistor closed temps are normal. Ordered plastic squares for door switches harness and ice maker call when parts come in,; ordrng 1 W10884720 (harns-wire) and 4 WP2177331 (plastic-sq)s"
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
WASHER MAYTAG MVWX655DW2 "Replaced housing for unit, tested to complete. Cold water pressure is super low and customer is aware and will be calling a plumber."
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2020
OVEN ELECTRIC (D KITCHENAID KEBC177KSS05 Replaced transformer. Tested to complete. Unit is good to go.
Near San Antonio, TX 78073
Jesus C.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE515S0JS0 Tested unit. Found F3 E0. Replaced sensor and control. No further issues. Tested to complete.
Near Natalia, TX 78059
Jesus C.
Job Details: 10/29/2020
WASHER MAYTAG MVWB765FW Customer wants to reschedule. ; saved tckt
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
WASHER MAYTAG MHW5630HC0 "Unit leaking still underneath left side front of machine. Found dispenser housing damaged, also please need to order drain pump and bellow. ; ordrng 1 W11314648 (bellow) and 1 W11458345 (DRAIN PUMP ) and 1 W11465533 (DISPENSER )"
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/29/2020
DRYER MAYTAG MED7230HW1 Replaced control. Tested unit. It is now functioning g as designed and not stopping.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue with part being on back order now. Communicated with warehouse team to get it figured out. Rescheduling part without a return date. ; saved tckt
Near , TX 78028
Colton B.
Job Details: 10/29/2020
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 "Issue is no power to unit. Finding issue to be a damaged power cord. Rescheduling the pump to get a new power cord. Part is on back order, will call customer when it arrives.; saved tckt"
Near Bulverde, TX 78163
Jim G.
Job Details: 10/29/2020
ICEMAKER (STANDA JENN-AIR JIM159XYRS0 Replaced bin thermistor.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Verified issue was a faulty control board. And issues at the interlocks switches. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11433682 (INTERLOCK SWITCH) and 1 W11433683 (INTERLOCKSWITCH LOWER)
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 10/29/2020
RANGE SAMSUNG NX58H5600SS/AA Checked range found broken knobs ordering knobs to resolve issue. Ref 7004015291 ; ordrng 5 DG64-00473A (KNOB)s
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found all top light burnt out not lighting ordering led for refrigerator to replace issue.; ordrng 2 W10843353 (module)s and 1 W10843846 (module)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/29/2020
RANGE MAYTAG MER6600FZ2 Replaced both infinite switch and element as needed. Issue resolved.