We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78247
Zachary
Job Details: 08/30/2021
Customer wanted to check and make sure there was nothing wrong before DW is OOW. Checked for error codes, none found. Ran diagnostic test cycle, no issues or error codes founds well. Installed tie-wire to secure drain hose off of float switch to avoid issue in the future. Dishwasher is working as designed. Advised proper prewash routine, rinse aid, and regular maintenance with afresh and filter cleaning.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Refugio, TX 78377
Jim
Job Details: 08/30/2021
Customer states that washer is not agitating. Check known issue, actuator is not connected to splutch. Replace actuator. Put washer into diagnostic mode, recalibrate and clear codes (none found). Tested in automatic mode. Tested as designed. No further problems.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Port Lavaca, TX 77979
Michael
Job Details: 08/30/2021
The is all over the place on the spin cycle. Pushed on the basket, its bouncy, the sushi is bad, installed a set from TS, calibrated the appliance and ran a quick wash diagnostics test, completed with no issue or error codes, tested the spin cycle manually the appliance is spinning and working properly ; used 1 W11130362 (Suspension) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Rockport, TX 78382
John L.
Job Details: 08/30/2021
Authorization MYI1DYHDP1Installed gearcase, recalibrated unit. Ran test cycle to check if issue has been taken care of. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Ingleside, TX 78362
John L.
Job Details: 08/30/2021
Inspected unit, found issue to be with consul. Replace consul and tested after installation, issue has been resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78404
John L.
Job Details: 08/30/2021
Inspected unit, unit will only power on for a few seconds before shutting down. Customer states that unit had been acting up and would lock out or was only able to wash with hot water. Control board only clicks after being re-introduced to power. Will need to replace control board, latch, and valves to resolve.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HV1
Near Corpus Christi, TX 78404
John L.
Job Details: 08/30/2021
Installed new control, tested after installation. Unit is functioning without issue, issue on this unit has been resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 08/30/2021
The appliance is powering on per customer. Plugged the appliance in and turned the dryer on, not powering on. Checked voltage at the wall outlet, 240 VAC with both legs together, not getting 120 VAC on individual legs, checked at the appliance, L1 is getting 240 VAC, L2 nothing, both legs 240 VAC, the issue is going to be an electrical issue. Checked the fuse, the fuse is good, advised the customer to get a qualified person to correct the problem, to give us a call if the appliance still doesnt work
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 08/30/2021
Installed component, tested after installation. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Port Lavaca, TX 77979
Michael
Job Details: 08/30/2021
Wont spin per customer, the clothes were still real wet. F5E1 lid switch fault, F8E1 long fill, cleared error codes and tested the lid lock and inlet valve manually, both working normal. Calibrated and performed a quick wash diagnostics, completed with no issues or error codes, also tested the high speed spin cycle manually, the appliance is spinning and working normal. Looked behind the unit and found the drain line was laying on the ground, advised it needs to be at least 36 high, no less than 32.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Alice, TX 78332
Adam
Job Details: 08/30/2021
Installed water valve jumped icemaker icemaker now harvest and calls for water. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77901
Jim
Job Details: 08/30/2021
Customer states that washer is hanging up at rinse cycle. Check shifter for known issue, shifter is good. While checking, notice belt is off main pulley. Reinstall belt, run automatic mode. Washer moves from cycle to cycle, as designed. Recalibrate machine and run automatic test mode again. Washer continues to act as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Alice, TX 78332
Adam
Job Details: 08/30/2021
After installing new basket issue is still unresolved. When putting in basket by itself with no hub basket will drop down fully. But will not agitate or spin. Reinstalling basket with hub does not allow basket to drop Fully down onto your post. Most likely cause is gear case mismatch. Re-ordering gear case and cam to resolve issue.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Kingsville, TX 78363
Adam
Job Details: 08/30/2021
Installed coils tested unit issue resolved.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Corpus Christi, TX 78414
John L.
Job Details: 08/30/2021
Inspected unit, found grid cutter to be issue. Cutter not cutting ice sheets, disconnected and test for continuity. Grid cutter has continuity. Reconnected and ran u it, unit is now cutting ice. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kingsville, TX 78363
Adam
Job Details: 08/30/2021
Stove actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/27/2021
Our customer was having a problem with the washer draining. They had another service company come out and they had identified a bad drain pump but closed out the ticket before repairing. I was having a problem with getting it to do anything on a normal cycle. I finally got it into diagnostics and received error codes F8E1 No such error and F9 E1 Diverter cant find position F6 E2 inlet water fill valve electrical problem and F8 E2 draining motor electrical problem. Our customer did say that his circuit breaker had been getting tripped as well. This unit will need a new control. Im ordering the drain pump, sump and motor, main wiring harness and the water valve as a contingency. Parts ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Douglas H.
Job Details: 08/27/2021
Last tech found issue to be restriction. Installed dye dryer and compressor service port. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 cool down period with the doors shut. No further issues at this point. Unit under warranty per serial number and sb web
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Boerne, TX 78006
Douglas H.
Job Details: 08/27/2021
Customer stated unit not turning or starting. Verified proper voltage to unit. Found control is powering on. Unit functioning properly. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78252
Sebastian
Job Details: 08/27/2021
Found that the thermostat environmental was not part of the system did verify behind evaporator that the unit is freezing up blocking the air tower ducting drain tube appears to be clear unit is just over freezing ordering control box and thermistor along with air tower. Air tower available at vendor only parts team to reach out when available;
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/27/2021
I replaced the actuator with a part from my truck stock W10913953. I ran load size calibration and double checked the spin and agitate in manual test mode. This unit is now fully functioning as designed.; used 1 W10913953 (Actuator) from stock
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/27/2021
Our customer has been having problems on both the convection bake and regular bake I. Which it will shut down and food will be cold after a certain undetermined period of time and at times it seems that the unit will not light. I did a short test on the bake ignition as well as the broil ignition and both ignited. There were no errors in diagnostics and I was able to get the unit to ignite on bake more then a few times. This unit will need a new main control. I ran a test on bake convection to 425 F and the fan never came on. Ill be ordering the fan as well. Replace control and test. Parts ordered. Our customers food was burning on convection bake.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS06
Near Cibolo, TX 78108
Zachary
Job Details: 08/27/2021
Received yet another microcomputer that did not have an input at P4. While waiting to talk to tech line to verify I am ordering correct part and Marcone keeps sending wrong part or WP isnt producing them correctly. Checked what type of bulb was installed and it was an LED. From prior call to tech line about same issue this is what they said usually causes trial to go out on board. Bulb has to be an incandescent. Installed factory bulb and light is now working as designed. MW is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/27/2021
Our customer is having problems with the the unit not draining. Our customer is not using rinse aid. Picture included. I ran the unit on normal cycle. It filled, washed and drained as designed. This unit is fully functional. I provided detailed instructions on rinse aid, care and use. We went over the owners manual sections on this topic. Our customer will get some rinse aid and the unit will dry as designed. This unit is fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Converse, TX 78109
Zachary
Job Details: 08/27/2021
Checked range, found bad infinite switch for front right burner. Replaced and tested, it is now working as designed. Other issue is left hinge is broken on oven door. Ordering and returning as scheduled.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Zachary
Job Details: 08/27/2021
Checked range, issue is that range will trip breaker when oven is turned on and even using cook top. Took panels off inspected wire harness and everything looked good. Replaced control board and tested range. Oven reached 350 degrees all burners are working. Range is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/27/2021
Our customer has been been having problems with the unit screen getting frozen up especially around 400 degrees F. I noticed the console actually a bit unresponsive at the beginning. When I entered diagnostics I received no error codes. I ran the u it up to 425 F and the console was responsive at that time. We will need to change out the console due to the unresponsive nature.;
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78232
Zachary
Job Details: 08/27/2021
Found door over extended caused a warp on inner door and bent metal on panel. Door is unable to close to full capacity as designed. Ordering all parts doo rebuild front panel and door.
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near San Antonio, TX 78239
Zachary
Job Details: 08/27/2021
Checked washer, issue is not finishing cycle and water on floor. Found F7E9- locked rotor, F8E4- overflow or flood condition, F7E3-motor drive module over current, F6E2- communication error; UI cannot hear ACU. Deleted errors and ran calibration. No issues with motor. Ran test cycle and washer got stuck on 17. Drain pump seemed fine. Ordering ACU and UI to resolve issues and stator motor as contingency.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Universal City, TX 78148
Zachary
Job Details: 08/27/2021
Replaced control board. Put dishwasher through service diagnostics cycle. Verified again no leaking issues. All other functions performed properly. Dishwasher is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Natalia, TX 78059
Jesus C.
Job Details: 08/27/2021
Tested unit. Fresh food not cooling. freezer cooling. Found evap fan blocked by ice. Removed ice buildup. Advised customer to defrost unit. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/27/2021
Or customer was having problems with the unit finishing the cycle. The soap dispense door would open but the soap pod would be stuck in the dispenser. They had some service recently on their water heater. The water is hot enough at the unit. I ran a normal cycle and the unit filled and drained but did not wash. I went into diagnostics and retrieved error code F7E1 Heating No Heat. This error was due to their recently problem with the water heater. This u it will need a new sump and motor.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78253
Sebastian
Job Details: 08/27/2021
Found that the unit is infested with roaches cannot replace control board instructed customer to contact WP 7730792783
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78227
Sebastian
Job Details: 08/27/2021
Found that unit would not agitate replace shifter on unit as it is the bad style calibrated unit checked all other functions unit is ready to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Boerne, TX 78006
Colton B.
Job Details: 08/27/2021
Issue was freezer frosting up again. Called techline who recommended placing the defrost sensor in a new location, securing it with a zip tie and if issue persists replacing the UI
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/27/2021
Customer stated unit making loud squeaking noises and loud clacking noise. Tested unit to find the issue coming from gearcase. Ordering gearcase and returning with shifter, cam and suspension.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Douglas H.
Job Details: 08/27/2021
Customer stated microwave not heating and oven turned itself on after console acted up not allowing selections and unplugging. Checked errors, multiple errors f4e1 cavity temp sensor error. Pulled unit with help of assistant. Cavity temp sensor supposed to be plugged into p22 on microwave control, harness not inserted, couldnt locate the harness at all. Oven turned itself on due needing software update for console that Whirlpool is supposed to release this month for that same issue per service pointer, W11525554 Rev B. Calling techline per notes and reoccurring issues. Spoke with Chris, explained everything, wanted to argue with me that the cavity supposed to be there, I explained that I know its supposed to be there but I never has been there. I also explained that even the parts list doesnt show this part. He stated to do part research. Sr 7731607407Calling marcone for parts research to attempt to locate the cavity temperature sensor. Spoke with Sandra from marcone, explained whats needed. She stated that shes not seeing the cavity temperature sensor, finally came up with a sensor.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 08/27/2021
Customer stated unit intermittently draining. At times unit will leave dirty water in unit other times will completely drain. Ordering drain pump as current pump is overheating and shutting down. Also ordering drain hose in case its needed.
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS14
Near San Antonio, TX 78209
Jesus C.
Job Details: 08/27/2021
Tested unit. No pressure in system. Removed rear panel. No leaks. Removed evaporator cover. Found leak coming from evaporator. Evaporator is no longer available for order. Unit cannot be repaired. Gave customer information. No further repairs can be made. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78213
Jim G.
Job Details: 08/27/2021
Replaced the faulty actuator. Unit tested properly. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Converse, TX 78109
Chris S.
Job Details: 08/27/2021
Customer stated that fridge is freezing food and ice door wont close. Ordering ice door
We serviced a
IKEA REFRIGERATOR
Model IRS335SDHM00
Near San Antonio, TX 78221
Jesus C.
Job Details: 08/27/2021
Installed new compressor and control. Recharged unit. Good frost on evap. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 08/27/2021
Replace both control boards tested unit icemaker working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 08/27/2021
Customer stated the dishwasher wasnt drying dishes well foundation will be heating element in dispenser. Ordering heating element part is out of stock.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78223
Chris S.
Job Details: 08/27/2021
Finally got ice bin out and found that ice was blocking the auger and wouldnt release ice out. After getting the ice out of the auger tester unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78223
Chris S.
Job Details: 08/27/2021
When I got to Warehouse customer says the dryer turns on but doesnt he same problem as before. Found issue to be heating element in high temp fuses. Replaced element in high temp fuses tester unit everything working properly
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78222
Chris S.
Job Details: 08/27/2021
Replaced stoppers everything working properly. Yes to survey.
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near San Antonio, TX 78210
Chris S.
Job Details: 08/27/2021
Replace gear case calibrated and tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near San Antonio, TX 78220
Chris S.
Job Details: 08/27/2021
Customer stated that refrigerator was leaking from the back found it to be main valve. Need to order part.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78216
Jim G.
Job Details: 08/27/2021
Verified a faulty actuator. Replaced actuator. ; used 1 W10913953 (Actuator) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78230
Jim G.
Job Details: 08/27/2021
Replaced all parts. Issue resolved. ; used 1 Wp8557403 (Thermistor Fix) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Jim G.
Job Details: 08/27/2021
Verified an issue with the drain pump. Replaced drain pump. Issue resolved. ; used 1 W10919003 (Water pump) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Shavano Park, TX 78231
Jim G.
Job Details: 08/27/2021
Replaced faulty led modules. Issues resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78231
Jim G.
Job Details: 08/27/2021
I was able to determine that the the bin thermistor was shorted, and both the reservoir drain pump and recirculation pump are non functional. While there is technically voltage at the harnesses they are quite corroded and have recommended replacing them.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 08/27/2021
Replaced faulty drain pump. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/27/2021
Replaced UI control and main control. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near San Antonio, TX 78255
Colton B.
Job Details: 08/27/2021
Issue was no water being dispensed and no ice production. Found an OL reading on the inlet valve. Ordering new inlet valve to resolve issue.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78254
Colton B.
Job Details: 08/27/2021
Issue is that unit is not drying. No error codes, confirmed operation of heater in diagnostics. Finding issue to be the temperature of water coming into dishwasher. Faucet started at around 95 degrees and got up to only about 113 degrees after 3 minutes and then 117 after about 7 minutes of off and on running faucet and multiple dishwasher fills. Customer will talk to builder about water temp. In the mean time, advised that customer run the faucet for a few minutes before starting the dishwasher. Unit is operating as intended.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Colton B.
Job Details: 08/27/2021
Replaced ice maker and reset unit, unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM
Near San Antonio, TX 78245
Colton B.
Job Details: 08/27/2021
Issue was a broken console. Replaced console, that looks good now. Whatever broke console also bent inner door. Tried to straighten it out, but its still causing the console to sit a little awkward on door. Ordering a new inner door to resolve issue. Will call customer when it gets in.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77901
Michael
Job Details: 08/27/2021
The customer said she doesnt feel like shes getting enough water on the deep water wash cycle, heavy and bulky settings., it still has soap residue on the clothes. No error codes, tested the inlet valve, has good water pressure on both sides. Calibrated the appliance and started a deep water wash cycle, the inlet valve is filling normal and appliance is working as designed.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Port Aransas, TX 78373
John L.
Job Details: 08/27/2021
Installed all controllers onto unit restored power to unit, unit came on all settings normal unit is running issues have been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Victoria, TX 77901
Michael
Job Details: 08/27/2021
Installed the UI, went through the process of booting up the control. Calibrated and performed a quick wash diagnostics test, completed with no issues or error error codes. The appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Corpus Christi, TX 78418
John L.
Job Details: 08/27/2021
Inspected unit, found issue to be leak on evaporator. Was able to detect leave using UV lights. Ordering evaporator to resolve this issue.;
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 08/27/2021
Shows cam drive missing almost all components because agitator is missing several clips which is allowing component to come apart during a cycle. Replace entire agitator assembly as well as bolt and washer to resolve issue;
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Goliad, TX 77963
Michael
Job Details: 08/27/2021
The customer said it wouldnt let her do anything. F8E1 no fill/long fill error code, cleared error code and tested the inlet valve, the cold side isnt opening up, installed new inlet valve from TS, W11038689, made sure water water lines were clear, tested valve, good water pressure on both sides. Calibrated and performed a quick wash diagnostics test, completed with no issue or error codes, the appliance is working normal.; used 1 W11038689 (Valve) from stock
We serviced a
WHIRLPOOL RANGE
Model KOCE500EBS06
Near Corpus Christi, TX 78404
Adam
Job Details: 08/27/2021
After uninstalling the unit and testing voltage from home wires red to black I get zero voltage again testing red to ground zero voltage and black to ground again zero voltage. Advise customer to contact Professional electrician to resolve the issue. I have left unit and wired at junction box behind unit. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED7120HW
Near Corpus Christi, TX 78410
John L.
Job Details: 08/27/2021
Installed components, tested after installation. Noise is no longer issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
Jim
Job Details: 08/27/2021
Customer states that washer is not draining. Open lid, find washer is 3/4 full of water. Attempt to drain using pump, will not operate. Drain using transfer pump. Attempt to put in diagnostics mode, get to read codes. Codes include F2E1 (stuck key), F1E2 (motor control fault), F7E5 (shifter fault), and F9E1 (long drain). Clear codes, tilt machine to check for known problem. Shifter is off splutch. Check pump for stuck items, find one pump wire sheared off harness. Suggest replacing the shifter and the harness, and having pump handy (cant test it). Please reschedule when parts arrive.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Schertz, TX 78108
Zachary
Job Details: 08/26/2021
Checked dishwasher and found door screws loose and some missing. Tightened all existing screws and ordering replacement screws to resolve issue. Ran diagnostic cycle and found no other issues or error codes.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 08/26/2021
Checked range, issue is that more heat than should be was leaking on top left of oven door. Checked and there was a slight gap where door was not hitting seal properly. Inspected and could not think of a way to fix. Called tech line and spoke with Chris# 7731601404. He recommended loosening screws and playing with door. There might be a bind causing it to not close properly. Was able to put top trim piece together underneath front panel better. Checked and problem fixed. Tested range and it is now working as designed.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/26/2021
Will need to reorder control.
We serviced a
SAMSUNG RANGE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/26/2021
Front left burner not powering off. Stays on high heat. Will need to replace switch.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near San Antonio, TX 78204
Jesus C.
Job Details: 08/26/2021
Inspected unit. Outer door damaged. Oven liner and frame are bent on left side. Advised customer oven liner is not repairable. Only door can be repaired. Customer will contact whirlpool to proceed further.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 08/26/2021
Customer was flagged for COVID front desk tried to get me to go in anyway informed of our policy must reschedule ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB835DW1
Near Kerrville, TX 78028
Colton B.
Job Details: 08/26/2021
Replaced console, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near San Antonio, TX 78214
Jesus C.
Job Details: 08/26/2021
Tested washer. 05 error code. Found unit was of balanced. Recalibrated washer. No issues during testing. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near Ingram, TX 78025
Colton B.
Job Details: 08/26/2021
Issue was that the light bulb was not working. Replaced bulb and socket, still not working. Tried to replace control, but new control was missing the P4 connector. Reordering control to resolve issue. ; ordrd 1 W10892389 (cntrl-elec)
We serviced a
JENNAIR COOKTOP GAS
Model JGD8345ADB
Near Kerrville, TX 78028
Colton B.
Job Details: 08/26/2021
Issue was sticky knobs on cooktop and town knobs not facing correct way. Ordering and replacing two valves with inaccurate positioning. Will call customer when parts come in.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Universal City, TX 78148
Chris S.
Job Details: 08/26/2021
Replaced gearcase tested unit everything working properly. Yes to survey.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Floresville, TX 78114
Chris S.
Job Details: 08/26/2021
Customer says dishwasher wasnt cleaning dishes and there is barely any water coming through. Found it should be that water valve wasnt turn all the way on. Turned on water valve tested unit everything working properly
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Floresville, TX 78114
Chris S.
Job Details: 08/26/2021
Replaced gearcase, drive pully, and actuator. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/26/2021
The compressor is making s loud noise when ramping up. After conferring with DH decided to send a ss tech.
We serviced a
MAYTAG DRYER
Model MED8630HW
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/26/2021
Verified an issue according to service pointer, a new seal and tape are needed to correct the issue properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78256
Shawn W.
Job Details: 08/26/2021
I found the unit at partial display. I rebooted the unit, set the clock and tested. This unit is fully functional now. Customer Instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Douglas H.
Job Details: 08/26/2021
Unit an r600 unit, not r134a as the parts list indicates. Returning tomorrow with the R600a kit to resolve the issue. ; schdld next appmnt for 8/27 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78209
Zachary
Job Details: 08/26/2021
Checked washer, complaint is no reaction from control. Plugged in and it was stuck on drain. Held start button to cancel. Pulled error code F9E1- long drain. Found issue at drain pipe, there is no room for air displacement. Pipe is not wide enough to drain into. Most likely caused siphoning. Attempted to drain and pump has failed. All other functions during automatic diagnostics cycle seemed to check good. Rescheduling parts and ordering drain pump to resolve issue. Let staff know that pipe drain needs to be adapted at least 1 foots worth of 2 piping minimum to prevent issue again.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78219
Chris S.
Job Details: 08/26/2021
Customer stated that door was just falling. Found issue to be installers didnt put dishwasher together properly. Fixed spring tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Converse, TX 78109
Douglas H.
Job Details: 08/26/2021
Last tech suspected leak in Evap. Checked for leaks, couldnt find any leaks. Checked pressures to verify, pressure sitting at 50 psi on high and low side while unit turned off, based on pressure readings, issue not a leak. Finding compressor is ceased up again ordering new compressor to resolve the issue. Unit is under warranty.
We serviced a
IKEA DISHWASHER
Model IUD7070DS3
Near San Antonio, TX 78256
Douglas H.
Job Details: 08/26/2021
Customer stated that unit not heating. Found f7e1 error heater turned off. Ran diagnostics testing to check unit. Unit is functioning as designed. During my inspection noticed a loose connection underneath the unit. Used a wire tie from stock to secure connection. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/26/2021
Ive verified proper function. There was an installation issue that will likely have to be remedied by the installers themselves.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78253
Sebastian
Job Details: 08/26/2021
Confusion with the call ductwork in the cabinet needs to be repaired informed customer that after they have that repaired give us a call that the unit is still making noise and they know the ducting is perfect
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Converse, TX 78109
Chris S.
Job Details: 08/26/2021
Customer stated that washer was not cleaning her clothes and leaving soap on them. Found issue to be actuator service partner suggested to replace actuator. Replaced actuator tester unit got no air codes also calibrated washer everything working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Boerne, TX 78006
Douglas H.
Job Details: 08/26/2021
Unit shows f3e2 sensor error. Removed unit door panel to inspect sensor harness, found harness unplugged from sensor electrode. Replaced harness just incase resistor shorted. Uni testing good now. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS06
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/26/2021
Tested unit. Not heating. Vent not running Pulled unit. Replaced bad magnetron and fan motor. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Sebastian
Job Details: 08/26/2021
Found that the spacer resolve the issue of the auger motor and ice not dispensing water or ice found there was freezing in the refrigerator section up towards the back explain to customer that unit is cooling the refrigerator from this top section but it does appear to be a little colder than usual ordering thermostat for the refrigerator section explain to customer that the freezer cycling so much due to moisture being pulled in in forming ice could also be causing this issue as well as a refrigerator can be running constantly trying to make temperature. Ordering gasket to resolve this issue found that rack assembly was not installed correctly gasket still shows a crack up on the top right hand side ordering gasket gasket does not resolve this issue must contact tech line due to Bowing in the unit. Customer is not satisfied with the look of the spacer explain to customer that they must contact whirlpool to get them to give us authorization to replace the door as they consider that a cosmetic issue if the problem can be solved with the spacer
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Jim G.
Job Details: 08/26/2021
Customer describes a discrepancy in the door seals. Ordering door seals to correct issues.
We serviced a
WHIRLPOOL GAS COOKTOP
Model CVGX2423B
Near San Antonio, TX 78258
Jim G.
Job Details: 08/26/2021
Replaced spark modules and switches. Issues reolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near San Antonio, TX 78253
Sebastian
Job Details: 08/26/2021
Was not able to reproduce leak describe customer has never use the unit leak was found by Gibson mustve been some type of miscommunication as I was unable to reproduce any leaks lifted the front two legs on unit just as a contingency customer instruct. Customer moved into this home in 2021 date listed is the product manufacturing date
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SS
Near Boerne, TX 78006
Douglas H.
Job Details: 08/26/2021
Customer stated pump running continuously. Customer stated that it only happens when the drain tube is installed properly in the pvc pipe, found that when installed the tubing is too high up which is causing a back flow. Advised that I couldnt do anything about how the drain tube is installed. Customer stated will try to reinstall tubing to a lower position and if that doesnt customer will call back for pressure switch installation.