Near San Antonio, TX 78252
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Not going through harvest. Installed new icemaker. Good harvest cycle. Good water fill. No issues during testing. Tested to complete.
Near Schertz, TX 78108
S. L.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 Dispatch says water left in tub complaint is noise during agitation found gear case knocking loudly and leaking oil needs new gear case found washplate stuck to gearcase ordering both rescheduling Tuesday per customer request.; ordrng 1 W10811956 (GEAR CASE) and 1 W10902814 (washplate)
Near San Antonio, TX 78232
Jim G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Verified a sump leak. Ordering sump assembly. ; ordrng 1 WPW10671941 (pump&motor)
Near Converse, TX 78109
S. L.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED49STBW1 "DOP provided 11/1/2019 Complaint is clothes take long time to dry, found customer has foil vent hose and is crushed. Removed hose checked exhaust temps found cycling on and off at thermostat at correct temps 164 avg cutoff and 122 avg on temperatures. Inspected wall duct found excessive build up of debris advised customer that unit is working as designed amd to get rigid vent hose and have duct cleaned snapped picture of lint pulled out of wall and foil vent hose all operations normal advised of survey and paper."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
RANGE WHIRLPOOL WFE770H0FZ Issue stated: burners not working. Ordered control. Found unit side damaged as well. Please review pics.; ordrng 1 W10872562 (cooktop) and 1 WPW10162245 (panel-side)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not cooling. Found UI not registering thermistors or turning compressor on even in diagnostics testing. Replaced UI, main control, power supply board and pantry UI due to one shorting all the rest. Unit now functioning as designed. No further issues at this point. Customer declined email"
Near San Antonio, TX 78249
Christian G.
Job Details: 03/04/2020
DRYER [UIS # 43696] n/a Issue stated by customer: dryer stops mid cycle as if completed. But still displays time on unit. Found error code F4E2. Ordering parts to resolve issue.; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 W10608814 (electrode) and 1 W10901572 (harns-wire) and 1 W10909685 (fuse-thrml) and 1 W11133021 (cntrl-elec) and 1 W11161899 (wire) and 1 WP3387747 (element)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last visit swapped out evap fan motor and harness. Customer stated that the unit cooled and then got warm again. Swapped out with new evap motor to resolve issue.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS01 Verified oven was not functional. Replaced thermal fuse. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 03/04/2020
WASHER MAYTAG MVWB865GC1 "Customer complaint is fabric dispenser full of water after use and supply hose leaking at valve due to age of supply hoses recommended replacement of hoses, did tighten hoses stopped leaking but hoses are in need of replacement to,prevent further issues. Found excessive residue built up on dispenser removed and tested syphon of dispenser it is working. Installed ran tests of valves and unit is performing as designed. Educated customer on use of unit and cleaning at proper intervals. No email provided."
Near Cibolo, TX 78108
Steven G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked refrigerator found frost pattern on evaporator freezing and then defrosting, compressor not pumping correctly, ordered compressor ; ordrng 1 W10879296 (COMPRESSOR )"
Near Natalia, TX 78059
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Installed gasket and both doors. No issues during testing. Tested to complete.
Near Spring Branch, TX 78070
L
Job Details: 03/04/2020
WASHER WHIRLPOOL MHW8630HC Issue unit is leaking water. As I ran diagnostics saw the water on the floor. Open unit up to see where the leak was coming from. And found tub assembly is crack in the middle not attach all. So water is not retaining and just going straight to the floor from the tub. Costumer is going to talk to the builder about since they want a Brand new washer and don’t the repair. Costumer talk to builder while I was there and said builder will get her a new machine.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 Replaced drain pump and inlet valve. Tested to complete. Unit is operating as designed.
Near San Antonio, TX 78256
Colton B.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was freezing in refrigerator section and no dispenser. Used plastic shim to solve dispenser issue due to a dented door. Customer reported less and more localized freezing in refrigerator. Found damage on ice bin gasket, replaced ice bin as well. Unit is testing good. Told customer that if issues persisted I’d come out on a Saturday to look at them."
Near Selma, TX 78154
S. L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed warped door installed new hinges and closers installed new door and badge tested all operations normal advised of customer of survey and paper.
Near Bulverde, TX 78163
L
Job Details: 03/04/2020
COOKTOP GAS KITCHENAID JGC3536GS01 Issue flames to low or to high found unit is now installed with the right kit. Costumer is going to call installer to fix it.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MHW5630HW0 Last trip found faulty damper shocks. Replaced all shocks to resolve the issue. Unit is now performing as designed. No further issues at this point yes to survey and leave behind.
Near San Antonio, TX 78229
Christian G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Reschedule for tomorrow. Keeping parts in vehicle as service section closed at 4. No one available to open door.; schdld next appmnt for 3/4 WED !
Near Bulverde, TX 78163
Jim G.
Job Details: 03/04/2020
RANGE KITCHENAID KSIB900ESS1 JK SR# 7727291473 verified that the issue is due to a damaged power cord. Will replace terminal block and main harness. Also waiting an update on another part from Marcone research. ; ordrng 1 W10908894 and 2 WP3400029 (nut)s and 1 WP8203546 (block-term)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV Customer complaint was unit ice maker only made one batch of ice ran diagnostics no error code tested ice maker fill tube for water test passed tested harvest on ice maker test passed reset unit and instructed customer how long ice makers take u it is operating as designed.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit not cooling properly. RC at 60 F. FC at 40 F. The compressor is not functioning correctly. Unit will need a new compressor and a 3 way valve. Ordering parts to resolved?; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
DRYER MAYTAG MEDB835DC4 Issue stated; washer door missing hardware and has physical damage. Please review pics.; ordrng 1 PT400L (cord-power) and 1 W10682013 (console) and 1 W11051477 (top) and 1 W11129460 (door)
Near Premont, TX 78375
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspection of unit shows dispensing motor bogging down not making good connection to ice bin. Replace auger motor and I spin to resolve issue.; ordrng 1 2220458 (coupling,bottom) and 1 W10258544 (shaft) and 1 W10754509 (spring) and 1 W10774957 (ice-contnr) and 1 W11117906 (motor)"
Near Robstown, TX 78380
John L.
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WML75011HW "Inspected unit, found issue with magnetron and exhaust fan . Will need to replace to resolve these issues.; ordrng 1 W10343300 (capacitor) and 1 W10605896 (capactr-dm) and 1 W11083236 (motor-fan) and 1 W11115131 (magnetron) and 1 W11125676 (thrmst-fix)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced heater and gasket for dishwasher, leveled unit the correct way. Tested to complete."
Near San Antonio, TX 78249
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 Issue was a LF error code. Found cold valve to be stuck closed. I hardly got any water flow out of it in diagnostics. Replaced valve and cleared error codes to resolve issue. Unit tested good.
Near Port Aransas, TX 78373
John L.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Called Techline on issues, spoke with Chris explained issues with unit. Had to call back after running tests. Called Techline once again, spoke with Adrien explained findings and issues. Techline suggests to replace UI and harness to resolve issue. #7727287526; ordrng 1 W10919932 (harns-wire) and 1 W10919934 (harns-wire) and 1 W11294803 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced console Ui and control board on unit, reset settings and tested to complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Replaced gasket. Tested to complete. Good to go.
Near Portland, TX 78374
John L.
Job Details: 03/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Inspected unit, found issue to be a Freon leak which caused compressor to die. Replace compressor and evaporator to resolve. Customer has receipt for unit, but no info on receipt. Explained to get a receipt from Lowe’s and have it ready for return, if unable will charge for service.; ordrng 1 W10574283 (evaporator) and 1 W11189855 (compressor)"
Near San Antonio, TX 78251
Richard G.
Job Details: 03/04/2020
WASHER MAYTAG MHW6630HW0 "Replaced both inlet valves, console and drawer. Ran unit through diagnostics. Tested to complete. Unit is good to go."
Near Cibolo, TX 78108
S. L.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Customer used fan to dry out door and unit has been working advised customer that control that was wet may still need to be changed she declined at this time advised service fee good,for 90 days. Did clear,put frozen drain tube customer,paid balance in full charge was service fee already paid remaining balance paid today."
Near Corpus Christi, TX 78411
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspection of unit shows capacitor for refrigerator dropping in and out not staying consistent not always starting. Replace capacitor and start device to resolve issue; ordrng 1 W10448874 (device,start) and 1 W10590088 (capacitor)"
Near Corpus Christi, TX 78412
Adam
Job Details: 03/04/2020
RANGE AMANA ACR4303MFB3 Inspection of unit shows no error code on control. But only partial of the elements will turn red and heat correctly on all four burners. Replace control and burners to resolve issue.; ordrng 2 W11199518 (elmnt-surf)s and 2 W11199519 (elmnt-surf)s and 1 W11204487 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
DRYER MAYTAG MEDC215EW0 Customer stated that the unit is heating but not drying. Found issue to be clogged lint duct on the home side. Unclogged the duct and restored airflow. Unit tested good now with no further issues.
Near San Antonio, TX 78258
L
Job Details: 03/04/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS03 Issue unit not heating up and making clicking sound replace. Door switches and board check all wiring was right unit now heating up and no more clicking noise. Job complete.
Near San Antonio, TX 78218
Jim G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL MTF2142EES01 I confirmed the same issue is present. The freezer is not defrosting properly. Found service pointer 8178769 wherein the solution is to clip resistor r10 from main board to prevent short defrost time. Removed resistor as per service pointer. Advise customer to allow more time for repair to take. I also confirmed procedure with techline. I spoke to Kevin SR# 7727293353
Near Portland, TX 78374
John L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Installed components, charged unit. Held pressure and is cooling. Issue resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 03/04/2020
ICEMAKER KITCHENAID KUIC18PNZS0 "Inspected unit, ran diagnostics. All sensors tested good, and valve dispenses water. Compressor comes on, and evap is cooling. Found issue during recirculation, unit was dumping water out during recirculation. Found hose came loose that was causing problem. Placed hose back on. Issue resolved."
Near Blue Ridge, VA 24064
Chris S.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 The start device was unhooked from the compressor. I installed the start device and the compressor started and ran ok. The light switch on the left door is broken. ; ordrng 1 W11396033 (SWITCH )
Near Corpus Christi, TX 78412
John L.
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 "Installed components, issue resolved."
Near Daleville, VA 24083
Chris S.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 The UI is working intermittently and the control is not completing the cycle. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 03/04/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows no error code. Running unit through auto test shows good working order. Calibrated unit and ran all functions in independent testing unable to duplicate customers concern/complaint. Issue resolved
Near Taft, TX 78390
John L.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED4815EW "Inspected unit, unit had air flow issue was able to take care of problem. Issue resolved."
Near Goliad, TX 77963
Michael
Job Details: 03/04/2020
RANGE AMANA ACR4303MFB3 "Customer complaint is that the LR burner gets hot when the oven is on. The vent tube from the oven is on that side therefore it gets hot on that side and working as designed. Called and spoke with Andrew at whirlpool tech line to confirm, SR 7727287952, he confirmed the appliance is working as designed."
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2020
WASHER MAYTAG MVWC565FW0 Unit is out of warranty and customer has declined any service
Near Corpus Christi, TX 78413
Adam
Job Details: 03/04/2020
WASHER WHIRLPOOL MVWC565FW2 Inspection of unit shows dead control board unable to pull test from units. Customer did state unit stopped working halfway through a wash cycle tub is still full of water. Customer also states lid locks stayed on for extensive amount of time and would never turn off. Replace control board lid lock and drain pump to resolve issue. Customer does understand the things required to repair the unit but because it is under 30 days old customer will be returning to retailer.
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Contacted customer before arrival customer states they no longer need service retailer has agreed to let them return product.
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 03/04/2020
ICEMAKER KITCHENAID KUIX305ESS1 "While repairing sealed system found brown oil coming out of condenser and hot gas valve lines,diagnosed to need additional parts condenser and hot gas valve ; ordrng 1 WP2313624 (condenser) and 1 WPW10534030 (valve-gas)"
Near Roanoke, VA 24019
Chris S.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The icemaker wasn’t producing ice. I replaced the icemaker and checked operation. The icemaker filled Customer will observe. ; used 1 W10882923 (ICEMAKER ) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/04/2020
RANGE WHIRLPOOL WGE745C0FS00 345 when pre heat beep happened. @1:10 347. Average temp over test 326.5@1:17. 312@1:20. 337@1:27. 314@1:30. 334@1:36. 315@1:41. 371@1:50. 334Found lower oven modulations were in the 25 degree over and under. Calibrated oven by +20. Cx to observe and maybe call Whirlpool about it.
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/04/2020
OVEN WHIRLPOOL WOS72EC0HV01 "Inspected unit for an hour glass appearing at random and having to reset time at least once a week,called tech line (Kathy) said that the customer would have down load the whirlpool app and connect unit to WiFi to get the updates to correct issue,verified normal operation unit checks ok"
Near Corpus Christi, TX 78418
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code f9e2. Testing of pump shows good working order. While trying to test unit lid lock would not engage. Control board and ui are both taking commands. Replace lid lock to resolve issue.; ordrng 1 W10727693 (latch)
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Inspection of unit shows large amount of ice buildup behind deli drawer. Replace fan control board and evaporator cover to resolve issue.; ordrng 1 W10389152 (support) and 1 W10564044 (cover-evap) and 1 W10724602 (motor-evap) and 1 W10774170 (cntrl-elec) and 1 WPW10277799 (harns-wire)
Near Portland, TX 78374
John L.
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW5640XW "Inspected unit, ran diagnostics got no codes. Ran recalibration, unit would not go through recalibration. Able to recalibrate after a few tries. Seem board is main isssue as well as issue with valves. Replace to resolve.; rqstng P&A on 1 W10393444 (cntrl-elec) and 1 W10432327 (housing)"
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB765FW3 After installing all components and calibrating units washer lid lock failure. Replace lid lock to resolve issue; ordrng 1 W10787878 (latch)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/03/2020
DRYER MAYTAG MEDP575GW0 "Lint getting stuck between bulkhead and drum. Per techline, replace both drum and bulkhead. SR 7727273969697557. Bulkhead; ordrng 1 W10545923 (drum) and 1 WP697557 (bulkhead)"
Near Victoria, TX 77905
John L.
Job Details: 03/03/2020
WASHER MAYTAG MHW5630HC0 "Could not install tub, after inspecting new tub had concerns. Techline was contacted, Robert of Techline answered. Explained concerns of tub, if it was normal for tub to move. Techline agreed that was not normal, tub should turn but have no movement. Was given SR# 7727199828"
Near Rockport, TX 78382
John L.
Job Details: 03/03/2020
DISHWASHER AMANA ADB1400AGW1 "Installed components, issue has been resolved"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Installed module, issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/03/2020
DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."
Near Kingsville, TX 78363
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB835DW1 Inspection of unit shows error code for stock ui and water inlet temperature failure. Both manual and automatic testings show good working order. Calibrated unit and ran verification cycle unit runs as designed drain pump sounds strong and in good working order. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Inspection of unit shows freezer light module has gone out. Replaced light to resolve issue. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWX655DW2 Section of unit shows error code for over suds and off-balance load. Both of these issues can be resolved with customer education on correct loading and soap distribution to unit. Issue resolved. Customer is unsatisfied with the unit and will be trying to seek replacement or refund.
Near Portland, TX 78374
John L.
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW8500DC1 "Installed all components, issue has been resolved."
Near Seadrift, TX 77983
Michael
Job Details: 03/03/2020
WASHER MAYTAG MVWB865GW0 "Asked the customer if they had extended warranty, said they did, took picture of receipt showing they purchased it. Called and spoke with Melissa to see if I could install prescreened part with just the receipt, advised we couldn’t without the warranty company information calling in with the information, unable to move forward with the job."
Near Port O'Connor, TX 77982
Michael
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "The new control didn’t didn’t match the harness connections, installed parts ordered, the appliance powered on and is working normal"
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL GU2400XTPB1 Customer does not wish to play multiple fees i.e. diagnostic/installation labor. Customer has declined any further service
Near Port Lavaca, TX 77979
Michael
Job Details: 03/03/2020
WASHER AMANA NTW4516FW3 "When I plugged the appliance in the drain pump kicked on, I let it cycle through and it shut off. F8E1 error code, cleared error, tested the inlet valve, hot water side was off, turned water valve on, hot and cold side are working normal. customer said they only use cold water. Calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Robstown, TX 78380
Adam
Job Details: 03/03/2020
MICROWAVE KITCHENAID KOCE500ESS07 Sr#7726803996. After arriving at customers location with incorrect control board again customer had me have a conversation with whirlpool SR number above. Representative on whirlpool states unit will be exchanged. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 03/03/2020
DRYER WHIRLPOOL WED8620HW0 "The customers complaint was the appliance making a rattling noise. Pulled the appliance out and found the exhaust vent was rattling when the appliance was in use, adjusted the vent, the appliance is no longer rattling and is working normal"
Near Victoria, TX 77905
Michael
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW5090JW0 "The appliance wouldn’t start, CCU wasn’t communicating with the lid lock switch. Installed new CCU/Timer, put appliance back in place , the appliance is working normal"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced door. Adjusted to level them to cx satisfaction. All checks ok.
Near Elliston, VA 24087
Uriah B.
Job Details: 03/03/2020
WASHER MAYTAG MVWC465HW2 Found F8e1. Hot water was turned off.
Near Malvern, AR 72104
Doug M.
Job Details: 03/03/2020
WASHER MAYTAG MVWB865GW0 "Inspected unit for wet clothes and the end of cycle,performed service diagnostics found f0e3& f8e1,over load and long fill conditions,performed manual test all steps checked ok,found drain hose approximately 12-16 inches into standpipe causing siphoning effect,reset drain to 4.5 inches,calibrated unit,verified normal operation unit checks checks ok"
Near Dublin, VA 24084
Chris S.
Job Details: 03/02/2020
REFRIGERATOR KITCHENAID KBSN608EBS01 The compressor is starting and running as expected all the fans are operating. The evaporator is frosting at the very beginning but isn’t nearly sufficient. There must be a leak in the sealed system. We will replace the evaporator and the drier. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10427993 (evaporator)
Near Salem, VA 24153
Chris S.
Job Details: 03/02/2020
WASHER MAYTAG MVWC565FW1 The agitator is allowing clothes to get between the agitator and basket. Which is damaging the clothing. ; ordrng 1 W11161960 (agitator)
Near Hollins, VA 24019
Chris S.
Job Details: 03/02/2020
WASHER WHIRLPOOL MVWB765FW3 The is a F5E2 error code indicating that the lid latch is failing. I went into diagnostic and the lid wouldn’t remain locked. ; ordrng 1 W10810403 (lid lock assy)
Near Roanoke, VA 24012
Chris S.
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 The new door has several big dings in it ( see picture ); ordrng 1 LW11026425 (dor-fip)
Near Roanoke, VA 24012
Chris S.
Job Details: 03/02/2020
FREEZER WHIRLPOOL MFD2560HEQ The ice maker wasn’t completing a harvest. I installed a new icemaker and checked operation. All operations check ok. If the icemaker is still slow to produce ice we will replace the icemaker wire harness WPD7813010; used 1 W10190965 (ICEMAKER) from stock
Near Roanoke, VA 24019
Uriah B.
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced control and UI. Also added bail arm and extension. W10351019; pckd up 1 W10351019 (extension)
Near Portland, TX 78374
John L.
Job Details: 03/02/2020
WASHER WHIRLPOOL MVWC465HW2 "Wrong gearcase received, unable to make repairs. Explained to customer of issue, will order gearcase again and reschedule for repairs.; ordrng 1 W10870912 (gearcase)"
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/02/2020
DRYER WHIRLPOOL WED4815EW1 Found that the breaker was sizzling and should be addressed. Unit was operating fine. Will need serial number for. Previous visit. ; used 1 WP8567668 (TIE) from stock
Near Corpus Christi, TX 78404
John L.
Job Details: 03/02/2020
WASHER AMANA NTW4516FW3 "Installed components, issue has been resolved"
Near Kingsville, TX 78363
Adam
Job Details: 03/02/2020
REFRIGERATOR AMANA ART318FFDB03 sr7727201629 contact trade care team about this particular unit model serial number comes back as out of warranty trade. Trade team has goods issue date of 9/3/18. SR number above unit is out of warranty. Arrived at customers location to pass on the information given to me from partner team. Relayed information given and SR number for customer to do their own research. Issue resolved.
Near Victoria, TX 77904
Michael
Job Details: 03/02/2020
ICEMAKER KITCHENAID KUIC15NLTS "Ordered the wrong parts, ordered the recirculating pump assembly, wires are corroded to both the the pump and the sensor, went ahead and ordered the drain pump just in case. ; rqstng P&A on 1 2313702 (water pump) and 1 WP2313705 (pump)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2020
WASHER MAYTAG MVWC465HW2 "Installed pump, issue remained. Replace board, recalibrated and tested. Issue seems to be resolved, did not leak this time."
Near Victoria, TX 77904
Michael
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed parts ordered, the fan is working and blowing properly. The appliance is cool and working normal"
Near Corpus Christi, TX 78411
Adam
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unable to uninstall auger motor coupling from existing auger motor. Will have to replace bracket auger coupling and auger motor to resolve issue.; ordrng 1 W10169511 (auger mtr coupling) and 1 W10884561 (MOTOR) and 1 W11210541 (BRACKET) and 1 W11218402 (ICE DISPENSER WIRING)
Near Inez, TX 77968
Michael
Job Details: 03/02/2020
WASHER MAYTAG MVWB855DC3 "Installed new drum assembly, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Rockport, TX 78382
John L.
Job Details: 03/02/2020
WASHER MAYTAG MVWX655DW1 "Inspected unit, did not power on. Unit is getting proper voltage. Replace board, issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 03/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Ran unit multiple times, allowed unit to wash multiple times. No leaks found on unit, no dripping found on unit. Drained without issues, no leaks found on drain lines or on fill lines. No leaks from door, unable to find any signs of leakage throughout unit. Called Techline for assistance, spoke with David. Explained issues customer is having with unit, and all tests I ran on unit. Unable to determine cause.SR#7727265602"
Near Victoria, TX 77901
Michael
Job Details: 03/02/2020
WASHER MAYTAG MVWC565FW1 "F0E5,F7E7 error codes, of balance load which also caused mechanical friction on the drive mechanism not allowing it to reach the target RPM. Cleared error codes, calibrated and performed a diagnostics test, completed with no issues or error codes,. Also tested spin cycle on manual test, appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 03/02/2020
REFRIGERATOR KITCHEN AID KSSS48QTX03 "Customer said water was leaking in the freezer. Found the ice maker is cracked and leaking through one of the screw holes. Ordered ice maker and door bin per customer, quoted $533.21 for SCF, P&L, customer paid in full; ordrng 1 W11348580 (BIN ) and 1 WPW10277448 (icemaker)"
Near Corpus Christi, TX 78410
Adam
Job Details: 03/02/2020
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for long Phil. Replaced water valve. Calibrated and ran verification cycle issue resolved
Near Corpus Christi, TX 78410
Adam
Job Details: 03/02/2020
REFRIGERATOR JENN-AIR JFC2089BEP00 Customer complaint of loud noise coming from inside refrigerator compartment. Customer has video of what appears to be the dampener opening sharing in rapid succession causing strange noise. Replace damper to resolve issue. Unit is out of warranty customer was charged $113.66 for diagnostic was given a rough estimation of $88 for cost of parts and another rough estimation for labor to install said part of 105+ tax. ; ordrng 1 W10594329 (control)
Near Corpus Christi, TX 78410
Adam
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install component issue resolved
Near Corpus Christi, TX 78418
John L.
Job Details: 03/02/2020
WASHER MAYTAG MVWB835DW2 "Inspected unit found issue with suspension and with stator motor, suspension loose causing vibration, and rotor has wobble and will not sit flat. Wobble causing rotor to come into contact with stator. Gearcase also making noise when in spin cycle. Replace these components to resolve issues; rqstng P&A on 3 8564458 (absorber)s and 1 W10006482 (rotor) and 1 W10006483 (stator) and 3 W10688364 (impact absorber)s and 1 W10817398 (clutch) and 1 W10868473 (gearcase) and 1 W11033601 (suspension)"
Near Goliad, TX 77963
Michael
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "The temperature in the refrigerator was 13.7 degrees at lowest setting, which is freezing up milk, drinks, etc. tried to turn off the appliance at the control, wouldn’t shut off, ordered control and rescheduled customer ; ordrng 1 W11353813 (CONTROL )"