Near San Antonio, TX 78244
S. L.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE550S0HZ1 Found failed active hinge replaced both hinges to avoid future failure and tested all operations normal. Unit operating as designed.
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/04/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last tech found faulty control and console. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Verified issue to be control boards. Will replace. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)
Near Schertz, TX 78154
S. L.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT920SADM2 "Removed sump replaced sump. Removed door replaced,control ran test cycle all operations normal."
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 11/04/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Called customer stated they no longer need service, unit is working as designed. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Customer complaint is that the unit is not freezing. Ordering thermistor and control box.; ordrng 1 W10869714 (contrl-box) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 In addition to the slider kit the heating element is in need of replacement as well as a end sop. ; ordrng 1 W10703867 (heater) and 1 WPW10508950 (stop)
Near Kerrville, TX 78028
Colton B.
Job Details: 11/04/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Issue was a stuck orifice. Replaced orifice holder and put correct orifice on it. Unit is good to go.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/04/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS01 "Checked oven found stuck shorted key on oven unable to reset, ordering control board to resolve issue. Part is covered under limited parts warranty collected service call fee.; ordrng 1 W10713562 (panl-cntrl)"
Near San Antonio, TX 78251
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer complaint is that the unit is not cooling. Found evaporator frozen. Need thermistor and control box.; ordrng 1 W10869714 (contrl-box) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Verified lack of water was due to old or clogged filter (there was a water softener issue in the house). Advised to replace filter. Pantry UI is shorted and harness is completely damaged. Please contact if door is authorized and delivered. ; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec), states that autho needed"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced light modules on refrigerator unit is working as designed. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/04/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 "After swapping out the transformer in the diode, plugged in the unit and opened the door and closed it. Engaged the 30 second timer button to run hot water test and unit shorted out. Needs a new control board.; ordrng 1 W11342846 (CONTROL)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Customer stated that the unit is making a loud noise during operation. Observed the evaporator fan motor operating at louder than normal volume. Ordering parts to resolve issue.; ordrng 1 WP2315549 (evap fan motor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS0 Replaced ice maker. Tested water fill as well as ice harvest operations. Unit is now fully operational.
Near Hollywood Park, TX 78232
Jim G.
Job Details: 11/04/2020
WASHER MAYTAG MHW8200FW0 Corrected loose boot. Issue resolved.
Near La Vernia, TX 78121
S. L.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KRSC703HPS00 Found slight noise coming from condenser compartment could not find any lines or fans vibrating. Did find right leg rocking adjusted leg noise gone all operations normal install instruct today.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 11/04/2020
DRYER WHIRLPOOL WGD4850HW0 Found drum not turning. Removed top found belt loose. Removed drum found broken idler pulley Used truck stock repair kit replaced rollers pulley and belt tested all operations normal ; used 1 4392065 (REPAIR-DRYER) from stock
Near Converse, TX 78109
S. L.
Job Details: 11/04/2020
DISHWASHER KITCHEN AID KDTM354ESS3 Tested unit found no water coming in through valve valve solenoid not opening replaced valve retested all operations normal.
Near Helotes, TX 78023
Douglas H.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not washing. Found f4e3 motor not functioning error. Could hear it trying but not washing. Ordering motor assembly to resolve the issue. ; schdld next appmnt for 11/2 MON !
Near San Antonio, TX 78244
S. L.
Job Details: 11/04/2020
DRYER MAYTAG MEDB850YG1 Removed console replaced control replaced control tested unit heating all operations normal.
Near San Antonio, TX 78218
Jim G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced door without issue. Issue resolved.
Near San Antonio, TX 78233
Jim G.
Job Details: 11/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 Replaced all necessary components. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Part WPW10677119 under part warranty called tech line spoke,to Scott Sr 7728774184 reset unit and bypassed pantry UI unit now working found harness in water Scott said replace Ui again with harness this time. After I hung up found further issue,light intermittently working unplugged fans inverter from main control issue occurring request otl for both UIs and main comtrol with harness; rqstng P&A on 1 W11170612 (HARNESS) and 1 W11387384 (Ui) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)"
Near Adkins, TX 78101
S. L.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Found ice door leaking air melting ice ordered new ice door. Call when part comes in.; ordrng 1 W11189145 (ICE DISPENCER DOOR)
Near Schertz, TX 78154
Shawn W.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Our customer was having problems with the freezer getting warm, then yesterday it completely turned of for a number of hours. Then it started working again. Currently the temperatures in the RC are normal, the deli is slightly high and the freezer temperature ranges between 14-25 degrees F, depending on the location. I reset the temperatures back to manufacturers recommended. Found that the freezer compartment evaporator is frozen up. Using the Kitchen Aid provided trouble shooting guide I discovered the the FC thermistor resistance is out of tolerance and will need to be replaced. I checked the evaporator and and defrost heater from the control board and ran all other diagnostic tests related to the problem from the user interface. Our customer also had a light module that will need to be replaced as well. thermistor, module. Our customer paid our service fee in full. Next appointment is Wednesday for the thermistor. The module is currently out o
Near San Antonio, TX 78251
Richard G.
Job Details: 11/04/2020
DRYER WHIRLPOOL WED4815EW1 "Customer complaint is that the unit is not heating again. Found thermal fuse blown again, reordering heater, fuse and thermostats. Customer also concerned about the timer moving too quickly. Found issues with the timer, ordering timer,; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3387134 (thrmst-fix) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (thrmst-fix) and 1 WPW10185982 (timer)"
Near , TX 78028
Colton B.
Job Details: 11/04/2020
RANGE WHIRLPOOL WGE745C0FS01 Customer issue is RF burner is getting too hot. Finding issue to be a faulty temperature sensor in burner. Burner does no cycle on and off to regulate temperature like it should. Ordering and returning gate code is 1122.; ordrng 1 W10823729 (elmnt-surf)
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW5005KW0 Issue is a squeaking noise during spin. Found oil under washer indicating a blown bearing. Ordering all necessary parts. Parts are out of stock. Will call customer when we get it in. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11454734 (GEARCASE )
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/04/2020
DRYER AMANA NED4655EW1 Tested dryer. Unit not heating. Found thermal fuse was bad. Replaced fuse. Unit heating. No further issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78255
Colton B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Issue is a no cool refrigerator. Refrigerator seems to be cooling okay for now with a very light frost pattern on the freezer evaporator. Took amp reading and found an amp draw of 1.70 amps. For this reason I believe we have a sealed system restriction. Scheduling a SS tech for Tuesday. Left a Dye Drier on top of refrigerator in case SS tech needs to use it. ; used 1 WPW10143759 (DRIER-HV) from stock
Near Castroville, TX 78009
Justin
Job Details: 11/04/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "F6E0 stored in unit, running unit trying to recreate fault. Customer will monitor oven, customer will take video if issue happens again."
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFC310S0EB3 F9E0 error on arrival. Unit still not functional after ensuring proper wiring. Ordering new wiring harness and control. ; ordrng 1 W11122531 (cntrl-elec) and 1 W11226234 (harns-wire)
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Swapped out evaporator fan motor to resolve noise issues. Unit tested good and functioning normally at this time.
Near Far West Side, TX 78254
S. L.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Found no water at dispenser or icemaker removed line water pressure good filter has no water, found bad filter head call when part comes in.; ordrng 1 W11346622 (RESERVOIR )"
Near San Antonio, TX 78261
Tommy B.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out pump and motor assembly along with control to resolve functionality issues. Unit tested good with no further issues at this time.
Near Bandera, TX 78003
Justin
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW4955HW1 "F8E1, F7E5. Found the hot water valve off. Ran through diagnostics and calibration. All test are passing, if issue occurs again we will need the control for unit. Will run a regular cycle, customer will call in if unit faults out again. W11256105 will need to be ordered if customer calls in."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Checked refrigerator maker found bad ice maker, ice maker is on order rescheduling for next Friday for repair.; schdld next appmnt for 11/6 FRI !"
Near San Antonio, TX 78232
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 Replaced all necessary parts. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 11/04/2020
FREEZER WHIRLPOOL WZF79R20DW00 Found on off switch not working complained of hi temp alarm going off customer has thermometer in unit and said temperature was at 0 unit needs new control per service pointer W10854827 requested otl; saved tckt
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced motor. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2020
RANGE KITCHENAID KDRS483VSS04 Replaced both the UI c trip and the membrane. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KURL304EBS00 "Issue was a broken door. Replaced door, unit tested good."
Near , TX 78006
Colton B.
Job Details: 11/04/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue is front left burner doesn’t light and right front burner is not always consistent. Finding issue to be that the burner caps were off center. Adjusted burner caps, unit now testing well."
Near Floresville, TX 78114
S. L.
Job Details: 11/04/2020
WASHER MAYTAG MVWC465HW2 Found F8E1 error code checked water found no hot water to unit found shut off valve off turned on water recalibrated advised customer that water was off. She said because hot water not plumbed at wash room advised customer even on cold wash as winter sets in ground water temp will require how water connection. Tested unit all operations normal unit operating as designed. Install instruct today.
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/04/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 Unit having ghost light issue. JA sent customer the part needed. Installed console to resolve the issue. Unit testing good now. Verified proper software version. No further issues at this point.
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE505W0HB2 "Replaced door, handle and and Glass. No further issues. Tested to complete."
Near Rio Medina, TX 78066
Justin
Job Details: 11/04/2020
DRYER MAYTAG MEDB855DC4 "F4E4, F4E3, found terminal block and power cord coming into unit damaged. Will need power cord, and terminal block. ; ordrng 1 279318 (terminal) and 1 PT220L (cord-power) and 1 WP3397659 (block-term)"
Near Olmos Park, TX 78212
Jesus C.
Job Details: 11/04/2020
WASHER MAYTAG MHW8630HC1 Tested unit. Oversuds error code. Found detergent concentration not set correctly. Adjust concentration. No further issues. Tested to complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW92HEFW0 "Customer stated that the issue is the unit is leaking. Ran test cycle and found issue to be a leaky tub. Will need to get authorization for tub. Ordering parts to resolve issue.; rqstng P&A on 1 W10901175 (tub-outer), states that autho needed"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Replaced ice box fan. Leveled refrigerator. Unit is now fully operational.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/04/2020
DRYER WHIRLPOOL MEDC465HW0 "Customer complaint is that the dryer makes a loud rumbling noise. Used dryer repair kit, but did not fix the problem. Further inspection found motor to be faulty. Need motor and blower wheel.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel), used 1 4392065 (REPAIR-DRYER) from stock"
Near Bandera, TX 78003
Justin
Job Details: 11/04/2020
WASHER MAYTAG MVWB765FW1 "F3E2, F8E1, F0E4 all stored in unit. Need to replace valve for unit. Ran calibration and diagnostics after replacement. No new faults popped up. Unit good to go."
Near San Antonio, TX 78251
Richard G.
Job Details: 11/04/2020
DRYER MAYTAG MEDB835DC4 Customer states a squirrel got into the vent duct and the dryer has been rumbling and shaking since. Found the blower wheel had been chewed up by the squirrel. Will need blower wheel. Collected service call fee.; ordrng 1 WP697772 (blower wheel)
Near San Antonio, TX 78250
Richard G.
Job Details: 11/04/2020
RANGE WHIRLPOOL WEE750H0HV1 Customer complaint is that the console is frozen and the hourglass will not go away. Unit was unplug for 36 hours and still is frozen. Will need to replace console and control.; ordrng 1 W11113848 (cntrl-elec) and 1 W11335275 (CONSOLE)
Near Comfort, TX 78013
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Swapped out control and there were no results. Swapped out start device in unit powered on. Compressor and all fans are functioning currently. Collected parts and labor cost.
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2020
VENTHOODS UNKNOWN UXT5230BDS1 Spoke with customer issue with Vent hood is cosmetics. Customer said issue was documented with closing documents. She’s going to get with the builder about replacement of the unit because we don’t replace vent hoods.
Near San Antonio, TX 78259
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Both parts are needed. ; schdld next appmnt for 11/4 WED !
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDTM604KPS0 Swapped out water inlet valve to resolve washing issues. Unit functioning normally at this time with no further issues.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out pump and motor assembly to resolve functioning issues and unit is testing good at this time
Near La Vernia, TX 78121
S. L.
Job Details: 11/04/2020
ICEMAKER (STANDA WHIRLPOOL WUI75X15HZ00 Found no water flowing into reservoir. Removed filter retested water now flowing checked pump fan thermistors these were good evaporator icing over advised customer filter is defective customer on house filtration let customer know that filter is optional if he is confident with home filtration job complete install instruct today.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 Verified bezels are all damaged. ; ordrng 6 W11240529 (bezel-knob)s
Near Olmos Park, TX 78212
Jesus C.
Job Details: 11/04/2020
DRYER MAYTAG MED8630HC Tested dryer. Found sensors not reading clothing still wet. Fixed sensors. Now reading. No further issues. Tested to complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KSSC48QKS01 Unit freezer side not cooling properly. Found issue to be a faulty thermistor. Quoted 203.90 for P&L. Customer wants to proceed with repair. Ordering thermistor to resolve the issue. Collected Sc. ; ordrng 1 WP2188820 (THERMISTOR)
Near San Antonio, TX 78256
Douglas H.
Job Details: 11/04/2020
DISHWASHER JENN-AIR JDTSS246GL0 Last trip found console to be faulty due to f2e1 stuck key error. Replaced console to resolve the issue. Unit is testing good now. No further issues at this point.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/04/2020
RANGE WHIRLPOOL WGE745C0FS01 "Replaced infinite switches. Tested to complete. Burners are good to go. Checked oven temperatures. Lower oven is heating properly, but upper oven is heating almost 100 degrees too hot. Will need to replace control and upper bake element.; ordrng 1 W10877730 (cntrl-elec) and 1 WPW10249981 (elmnt-bake)"
Near San Antonio, TX 78250
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Unit not cooling properly. Replaced 3 way valve and compressor to resolve the issue. Unit testing good now. No further issues at this point. SS parts under warranty. Labor still under 90 day warranty.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ2 Swapped out control to resolve microwave heating issues and unit is testing good with no further issues at this time.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW7120HW0 Duplicate ticket
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Corrected seal and tightened handle however UI is failed. ; ordrng 1 WPW10769076 (cntrl-elec)
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/04/2020
WASHER ROPER RTW4516FW2 Installed new tub. No further issues. Tested to complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/04/2020
DISHWASHER KITCHEN AID KDTE334GPS "Issue is moisture build up on the door and not cleaning well. Found rinse aid on lowest setting, turned that up to 3. Found filter on bottom to be sitting loosely and food stuck in spray arms. Removed food and seated filter properly. Customer will let us know if issue continues. No error codes at this time."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDTM604KPS0 "I found that the unit user interface has a broken display (picture included). Tested unit and it filled, washed and drained. Our parts department has already ordered a pump and control. These parts will not be needed. We will need a new console. There is a cosmetic defect.; ordrng 1 W11416458 (CONSOLE )"
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS Control at fault. ; ordrng 1 W11261167 (cntrl-elec)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Verified console and control are failing. ; ordrng 1 W11192369 (console)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced control board Tested to complete. Unit is good to go.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW7120HW0 Duplicate ticket
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Previous visit found a faulty light module. Swapped out with new part to resolve issue and unit tested good with no further issues at this time.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Last visit down faulty icemaker. This visit swapped out with new icemaker to resolve issues. Unit tested good with no further issues at this time.
Near Helotes, TX 78023
Douglas H.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last trip found faulty motor. Replaced motor to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
DISHWASHER KITCHEN AID KUDE70FXPA3 "Customer stated unit not draining and asked to check seal. Found drain issue to be a piece of glass blocking impeller. Removed glass to resolve that issue. Seal looked good, no creases, pinches or bubbles. Collected Sc and labor."
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/04/2020
BEVERAGE CENTER KITCHEN AID KUBR304EBS02 "Door panel separates from door assembly when door is opened. Per parts breakdown door assembly is a whole piece that isn’t field serviceable individually ordering door assembly to resolve the issue. Customer stated unit pinched her last night when opening the door. Also noticed the gasket has a small tear in it likely from the door issue. Ordering gasket as well. B/o part. Called CXC to report per their request. Spoke with Diane, advised of the situation. She documented and stated repair the unit under warranty as functional issue. ; ordrng 1 W10797384 (GASKET) and 1 W10913036 (DOOR RIGHT HINGE)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Last trip found broken hinge cover. Replaced hinge cover to resolve the issue. Also found ice maker was turned off. Ran diagnostics testing to check ice maker after turning back on. Passed ice maker test and fill test. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW8040DW4 "Ran diagnostics and received error code F3E2 inlet water temperature fault F0E4 spin ,I tied by water temperature F8E1 long fill. Replaced water valve. Ran calibration. Test cold and hot water valve. Unit is now functioning as designed."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR KENMORE 106.6706279 Customer stated unit leaking. Found issue to be clogged drain line. Unclogged drain to resolve the issue. Advised of second appliance rate and labor to do the job. Unit testing good now. No further issues at this point. Collected Sc and labor.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to dents, after replacement no issues unit is working as designed. Job complete"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to dents, after replacement no issues unit is working as designed. Job complete"
Near Castle Hills, TX 78213
Ezequiel V.
Job Details: 11/04/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HV00 "Replaced console due to unable to set timer and getting stuck frozen after replacement tested unit no issues, oven is working as designed. Job complete."
Near Castroville, TX 78009
Justin
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS "Ran unit through diagnostics, looked for damage or breaks within the unit that would cause a leak. Was not able to recreate issue, unit working as designed. Put unit in a 1 hour wash and will have customer take video if issue occurs again"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE710H0AS Customers oven will not get above 250 degrees F. Ran diagnostics and received error code F6E1 over temp cook. I tried to clear the error code and perform a reboot. I was unable to clear the error code which is indicative of a failed control board. I rebooted the unit at the breaker box. The error code persisted. According to the service manual this unit will need a new control board. Our customer paid our service fee. Our customer needs time to decide if she wants to move forward with the repair because it is cost prohibitive and might be better to buy a new range. ; ordrng 1 WPW10340304 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 "Upper oven door glass was shattered. Replaced glass to resolve the issue. Appears to have been caused by door hinge not installed properly. Hinge was trying to slam door even when all the way open. Reinstalled Hong properly to resolve that issue, door opening and closing properly now. No further issues at this point."
Near San Antonio, TX 78227
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Replaced control. Power returned to control, but still no water or ice. Found wiring harness is cut in the back of unit, water tubing is also damaged, will need to replace harness and tubing.; ordrng 2 W10823511 (tube-water)s and 1 W11396386 (HARNESS)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE505W0JZ0 Tested unit. Not heating. Found wiring to element damaged. Fixed wiring. No further issues. Tested to complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
COOKTOP GAS WHIRLPOOL W5CG3625XS00 "I found that the burner electrode sparks continuously when power is applied and the right front burner will not ignite consistently. This unit needs a new spark module and some if not all new electrodes. I’m ordering a wiring harness as a contingency. Our customer was also having a problem with the the left grate wobbling. She would like this replaced. I have ordered the part but understand this will probably need approval from the warranty company.; rqstng P&A on 5 W10256046 (clip)s and 5 W10833887 (surface igniter)s and 1 WPW10110486 (spark module) and 1 WPW10256072 (harns-wire) and 1 WPW10256072 (harns-wire) and 1 WPW10286632 (grate-kit) and 1 WPW10373929 (screw) and 1 WPW10373929 (screw), states that autho needed"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Issue is broken dish rack adjusters. Unit needs the kit. Not reordering per sticky note. Told customer we’d call when they come in. Not rescheduling a date. Unit is under warranty. ; saved tckt
Near San Antonio, TX 78233
Jesus C.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE320M0JS Tested unit. Found wiring to terminal block damaged. Repaired wiring. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL MDB4949SHZ1 "Found wire nuts for power cord not installed correctly, running unit through diagnostics now. All test passing, if customer calls in again we will need W11225084 and W11395600."
Near San Antonio, TX 78251
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer complaint is that the refrigerator is not cooling properly. Found evaporator frozen. Will need to replace thermistor. ; ordrng 1 WPW10383615 (thermistor)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/04/2020
DRYER WHIRLPOOL WED560LHW1 Checked dryer found bad console ordering ui to resolve issue. ; schdld next appmnt for 11/6 FRI !
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KBBR306ESS01 Freezer door slightly ajar causing an air leak leading to frosting. Found cause to be door not installed properly and was tweaked due to screw tightened with door in the wrong spot. Loosened upper left screw for door and door went to proper location. Also remolded seal the fully resolve the issue. Unit checking good now. No further issues at this point.