Service History 314

Near Salem, VA 24153
Uriah B.
Job Details: 08/21/2019
REFRIGERATOR AMANA ASI2575FRW00 Housing had broken where the door hinges on it. Replaced housing and switched the door to the new housing.
Near Salem, VA 24153
Uriah B.
Job Details: 08/21/2019
WASHER MAYTAG MVWB835DW3 Replaced console. Ran auto test cycle. Ran calibration. All checks ok at this time. Secured drain hose to water line with red zip tie.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 08/21/2019
DRYER WHIRLPOOL WED4815EW1 Replaced drum and put back together. All cheksok at this time
Near Little Rock, AR 72205
Doug M.
Job Details: 08/21/2019
WASHER WHIRLPOOL WFW5620HW0 "Inspected unit for leaks, found water leaking from bottom of dispenser, diagnosed to need dispenser drawer; ordrng 1 W11318755 (drawer)"
Near Roanoke, VA 24014
Uriah B.
Job Details: 08/21/2019
M/W OTR WHIRLPOOL WMH1164XWS2 Found arcing on back two rack holders. Arcing is on the cabinet. Left rear hook. W10840794. Right rear. W1084079572017 - white touch up paint.
Near Little Rock, AR 72223
Doug M.
Job Details: 08/21/2019
OVEN JENN-AIR JJW2830DP01 "Inspected unit found f2e1 error stuck key on console ol, diagnosed to need console per tech sheet; ordrng 1 W11236888 (console)"
Near Salem, VA 24153
Uriah B.
Job Details: 08/21/2019
FREEZER WHIRLPOOL WZF34X16DW00 Found evap frosted over. Minimal airflow because of frost. Defrost worked in diagnostic. Needs control if permagum over thermistor does not fix the issue.Cx to observe before ordering control. W10847847. - control. 128.77Labor 72.45
Near Hollins, VA 24019
Uriah B.
Job Details: 08/21/2019
SXS 22'&#03 WHIRLPOOL WRS321SDHZ02 Replaced control and wire harness. Put Permugum over thermistor. All checks ok. Cx to observe.
Near Little Rock, AR 72204
Doug M.
Job Details: 08/21/2019
OVEN AMANA AGR5630BDW1 "Customer did not have receipt for exterminator,inspected unit for bugs due to customer saying she had house sprayed,still found roaches and nest behind back panel,"
Near Little Rock, AR 72209
Doug M.
Job Details: 08/21/2019
REFRIGERATOR MAYTAG MSF21D4MDM01 Installed refrigerator door gasket due to old gasket being torn.
Near Little Rock, AR 72207
Doug M.
Job Details: 08/21/2019
DISHWASHER WHIRLPOOL KDTE334GPS0 "Inspected unit for stopping mid cycle, found the door was rubbing on the right side, realigned the unit to keep the door from rubbing checked unit operation unit checks ok"
Near Maumelle, AR 72113
Doug M.
Job Details: 08/21/2019
WASHER WHIRLPOOL MVWB765FW2 "Inspected unit for not starting , found error codes f7E9, F0E3, and F2E1 , found customer over loading washer, found stand pipe to be short , explained the proper installation of drain hose and stand pipe limits , instructed customer on over loading washer"
Near Roland, AR 72135
Doug M.
Job Details: 08/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Inspected unit for not cooling found compressor not starting,inspected start device found burn marks on start device indicating short in device,per resistance test on compressor checked ok,installed start device compressor started unit running at 1.07 amps indicating compressor is good,informed customer unit will take 24-48 hours to get to box temperature,operation checks ok ; used 1 8201786 (START DEVICE) from stock"
Near Conway, AR 72034
Doug M.
Job Details: 08/21/2019
REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Inspected unit for door not stopping found refrigerator door to open quickly , leveled refrigerator tested unit unit operation checks ok"
Near Conway, AR 72034
Doug M.
Job Details: 08/21/2019
DRYER ROPER RED4516FW0 "Inspected unit for not drying found foil vent pipe kinked restricting the air flow, advised customer to change vent pipe"
Near Little Rock, AR 72206
Doug M.
Job Details: 08/21/2019
WASHER WHIRLPOOL WTW4655JW0 "Inspected unit for not starting,tested 120v to main control from house supply , did not have 120v going to control, plugged unit into another outlet verified normal operation unit checks ok"
Near Little Rock, AR 72206
Doug M.
Job Details: 08/21/2019
DRYER AMANA NED4655EW1 "Replaced thermal fuse due to unit not starting for the 3rd time per tech line,have made 3 calls to tech line each tech has said that the ambient temps being over 100 degree heat index is the contributing factor to the thermal fuse shorting,tech said unit need to be in a climate controlled area to correct problem,unit is starting as of now and working as designed"
Near Little Rock, AR 72207
Doug M.
Job Details: 08/21/2019
DISHWASHER WHIRLPOOL WDF520PADB7 "Inspected unit for not drying properly, ran service diagnostics found no error codes, found unit to be operating properly"
Near Kingsville, TX 78363
Adam
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM Inspection of unit shows icemaker will not harvest also separator for I store shoot does not close or open properly allowing warm air into ice making compartment. Replace icemaker and separator to resolve issues. Job will require authorization; rqstng P&A on 1 W10300024 (icemaker) and 1 W10353552 (separator) and 1 W10826037 (harns-wire)
Near Premont, TX 78375
Adam
Job Details: 08/12/2019
DRYER MAYTAG MEDC215EW Customer complaint of unit taking extra long to dry loads. Inspection of unit and exhaust hose too long and partially blocked from improper installation causing long drive times. Issue resolved. Instruction on correct installation of exhaust for unit.
Near Kingsville, TX 78363
Adam
Job Details: 08/12/2019
WASHER MAYTAG MVWC465HW2 Inspection of unit shows improper installation of drainage for unit. Customer has drain hose from unit clap down with no airgap to flexible hose that runs about 20-30 feet into the yard. Explain to customer drain pump is not meant move water in that fashion. Advise customer to contact professional plumber to resolve this issue. Unit does have an error code for long fill no fill but both manual and automatic testing valves show in good working order. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 08/12/2019
DISHWASHER MAYTAG MDB4949SHW0 Inspection of unit shows error code for water inlet valve testing of the component shows all functions work as intended. Customer complaint of unit not heating during dry cycle. Replace control board heating element and float switch to resolve issue. Also problem with control panel cancel button not always responding. Replaced consul to resolve issues; ordrng 1 W10703867 (heater) and 1 W11255655 (console) and 1 Wpw10195039 (float switch) and 1 w11225084 (cntrl-elec)
Near Corpus Christi, TX 78415
Adam
Job Details: 08/12/2019
DISHWASHER KITCHENAID KDTM404ESS3 Contacted customer while in route customer states a different tech company has come out to work on this unit.
Near Corpus Christi, TX 78418
Adam
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Inspection of unit shows valve not sending water to icemaker and icemaker would not jump. Replace water valve and icemaker to resolve issue. Customer requesting later date.; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire) and 1 W10913947 (valve)
Near Victoria, TX 77905
Michael
Job Details: 08/12/2019
WASHER MAYTAG MVWC565FW1 "F8E1 error code, cleared error code and checked the inlet valve has good water flow, customer has installed a filter on their water well, found drain hose 2.5 ft in drain pipe, cut hose with customer consent and put end of hose into drain pipe about 6 inches, calibrated and performed a diagnostics test, completed with no issues. Called Tech line per note on work order and tried to speak with Frank to confirm what I’d done, no service in this area. The appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 08/12/2019
DISHWASHER WHIRLPOOL WDF330PAHS2 Customer lost power and tripped the breaker for the unit. Reset breaker ran diagnostics no error codes found. Unit runs as designed.
Near Victoria, TX 77904
Michael
Job Details: 08/12/2019
DRYER WHIRLPOOL WED49STBW1 "Installed part ordered, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 08/12/2019
MICROWAVE WHIRLPOOL WMH31017HZ2 My notes and Lowe’s RTM show this appliance to have been repaired. The appliance is no longer in the warehouse
Near Corpus Christi, TX 78418
Adam
Job Details: 08/12/2019
RANGE WHIRLPOOL WGE745C0FS01 Customer complaint of bottom oven not coming to temperature. Inspection of bottom unit shows temperature meeting adjustment. Ups temperature by 15° or bottom unit. Also error code for stuck key. Testing of control board shows no issue with keypad. Issue resolved
Near Falfurrias, TX 78355
Adam
Job Details: 08/12/2019
WASHER MAYTAG MVWC565FW1 Call customer while at location customer states they are out of town shopping and will not be available today. Confirmed new appointment time for next Thursday the 15th.; schdld next appmnt for 8/15 THU !
Near Victoria, TX 77904
Michael
Job Details: 08/12/2019
RANGE WHIRLPOOL WFG525S0HS1 "There was a scratch on the oven console, ordered part to resolve issue ; ordrng 1 W11026866 (panl-cntrl)"
Near Victoria, TX 77905
Michael
Job Details: 08/12/2019
COOKTOP WHIRLPOOL KFGS366VSS02 "The ignitors stay on even after the burners have ignited, the knobs are not getting stuck, valves are good. Didn’t have the spark module in my bin. Reordered part and quoted customer ; ordrng 1 WP8286828 (module-spk)"
Near Kingsville, TX 78363
Adam
Job Details: 08/12/2019
WASHER WHIRLPOOL WTW4816FW2 Sr# 7725562669 mike. Customer original complaint of warm and hot water cycles not filling machine with warm or hot water. Replaced Code switch for water temperature selection. issue still persist call tech line to troubleshoot issue. Tech line states if there was no error code with the unit to begin with there was never a problem this model is designed to save the customer the most amount of money possible so if it thinks the tapwater is warm enough it will run the cycle accordingly. SR number above issue resolved
Near Falfurrias, TX 78355
Adam
Job Details: 08/12/2019
WASHER MAYTAG MVWC565FW1 Install component calibrated unit ran verification cycle Issue resolved. I did speak with customer about the way drain hose was set up for the home there is no air gap for the drain hose also drain hose for the home is hooked to flexible tubing that runs about 30 or 40 feet around the home. Advise customer this will have to be changed or will cause more problems with this unit in the future.
Near Falfurrias, TX 78355
Adam
Job Details: 08/12/2019
DRYER MAYTAG MEDC465HW0 Inspection of unit shows all functions work as designed unit is getting proper voltage. Customer complaint of long dry times. Explain to customer that way they have the exhaust for the unit set up is what’s causing the problem at the unit cannot breve so causing long drive times. Advise customer correct set up for exhaust hose. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 08/12/2019
DISHWASHER MAYTAG MDB8989SHZ0 "Installed power cord and plugged appliance in, no error codes, ran a diagnostics test, the appliance is working normal, no abnormal noises."
Near Refugio, TX 78377
Michael
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHB00 "The light wasn’t coming on in the freezer and the ice maker quit making ice, tested the ice maker and it wouldn’t cycle when I tried to jumper it. The light switch had a little bit of ice built up inside the switch not allowing light to come on or the ice maker to engage. The ice melted and released the light switch allowing the light to come on and I was able to test the ice maker which is working normal. The appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW00 "The compressor would it start up, found a starting device in truck stock and replaced it, still wouldn’t start. Checked the capital, it’s bad, compressor shows to be good, ordered part to resolve issue.; ordrng 1 WPW10662129 (capacitor)"
Near Pembroke, VA 24136
Uriah B.
Job Details: 08/12/2019
RANGE WHIRLPOOL WFE510S0AB0 Found no continuity with bake element. Code F9 is now appearing. Per techline the element could be tripping the code. Repair the element and the code should go away. SR7725552456WPW10308477 - element. ; ordrng 1 WPW10308477 (elmnt-bake)
Near Port Lavaca, TX 77979
Michael
Job Details: 08/12/2019
DISHWASHER KITCHENAID KDTE104ESS2 "Error code F7E1, heater was good, installed parts ordered, ra;a diagnostics test, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 08/12/2019
WASHER WHIRLPOOL WTW5000DW2 Unable to locate the washer; RTM looked in their system and it shows the appliance is no longer in the warehouse
Near Victoria, TX 77904
Michael
Job Details: 08/12/2019
RANGE WHIRLPOOL WFG525S0HS1 "Installed parts ordered, the light is now turning on and off and appliances is working normal"
Near Pulaski, VA 24301
Uriah B.
Job Details: 08/12/2019
FREEZER WHIRLPOOL WZF79R20DW03 "Found slight frost on upper part of door and cavity. Siliconed the rest of the cavity. Tried reshaping upper part of gasket. Cx to observe. If callback, please order gasket."
Near Christiansburg, VA 24073
Uriah B.
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced led module in the freezer.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 08/12/2019
WASHER ROPER RTW4516FW2 No error codes found. Checked operation in auto test and everything performed fine. Ran normal cycle with no clothes and unit added about 1/3 basket before cancelling to check dome port. Pressure hose also checked fine. Dome port checked clear. Ran calibration cycle.
Near Riner, VA 24149
Uriah B.
Job Details: 08/12/2019
MICROWAVE GE JVM1850SM2SS WB27X10880 - magnetron. WB27X10011. Capacitor. WB27X10597. Diode. WB27X10867. Transformer. Checked switches. Checked fuses. Put in temporary fuse. Ran briefly and cx confirmed sound. Stopped unit before anything blew. Needs high voltage parts. Cx did not want o proceed with repair because of price.
Near Salem, VA 24153
Chris S.
Job Details: 08/12/2019
DRYER WHIRLPOOL WED5620HW0 Installed UI and checked operation. All operations check ok.
Near Daleville, VA 24083
Chris S.
Job Details: 08/12/2019
WASHER MAYTAG MVWB865GW0 Installed valve and checked operation. All operations check ok.
Near Hollins, VA 24019
Chris S.
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Installed valve and filter housing checked for leaks and found none. All operations check ok.
Near Roanoke, VA 24012
Chris S.
Job Details: 08/12/2019
29' WHIRLPOOL WRS588FIHV00 When I installed the ice maker I couldn’t get voltage to the icemaker. There is no continuity in the red wire in the door. The door will need to be replaced to correct this issue. W11038917 part number for the door.
Near Roanoke, VA 24019
Chris S.
Job Details: 08/12/2019
REFRIGERATOR KITCHENAID KFIS29BBWH00 Water reservoir is leaking at the filter head. Will replace reservoir and filter head. ; ordrng 1 W11168758 (reservoir) and 1 W11194438 (housing) and 5 WP8567668 (tie-wire)s
Near Roanoke, VA 24017
Chris S.
Job Details: 08/12/2019
FREEZER WHIRLPOOL MZC31T150W01 File number 7725567140 thermal cutoff seems to be opening when the compressor gets to warm. Customer stated that the freezer works correctly when placed with air movement all around it. Unit is to long to fit into the space correctly. We need a minimum of 3” on each end and a minimum of 2” along the back. Instructed customer on possibly relocating the freezer
Near Shawsville, VA 24162
Chris S.
Job Details: 08/12/2019
SXS 22'&#03 WHIRLPOOL WRS321SDHW01 water Dispenser paddle is sticking and not returning to the off position. Will Replace ice chute. ; ordrng 1 W11163767 (door-ice)
Near Salem, VA 24153
Chris S.
Job Details: 08/12/2019
FRIDGE GE GFE29HSDASS Inlet valve was partially clogged. Purchased a valve from tribles and installed. All operations check ok. ; pckd up 1 WR57X25917 (refrigerator double)
Near Blacksburg, VA 24060
Chris S.
Job Details: 08/12/2019
RANGE KITCHENAID KESS907SSS00 "I replaced the 2 left switches and ordered the the single burner switch on the right. ; ordrng 1 WP9763761 (switch-inf), pckd up 2 W10856605 (KNOB)s and 2 WP9763762 (switch-inf)s"
Near Cave Spring, VA 24018
Chris S.
Job Details: 08/12/2019
SXS 25'&#03 WHIRLPOOL WRS325FDAW04 Installed the 3 led modules and checked operation. All operations check ok. ; pckd up 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Near Blacksburg, VA 24060
Chris S.
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Damper control is very noisy again. Will order and replace; ordrng 1 WPW10594330 (control)
Near Roanoke, VA 24014
Chris S.
Job Details: 08/12/2019
KITCHEN WHIRLPOOL WDT750SAHZ0 Dishwasher mounting screws had backed out allowing the dishwasher to tilt forward. Secured the dishwasher with several good screws and leveled it to have the door close properly. All operations check ok.
Near Bent Mountain, VA 24059
Chris S.
Job Details: 08/12/2019
WASHER WHIRLPOOL WTW8800YW0 I called the customer and gave them a quote for the lid and labor W10842924If the customer decides to do the repair we will order the lid.
Near Riner, VA 24149
Chris S.
Job Details: 08/12/2019
REFRIG GE PSHS6TGXCDSS Installed water reservoir and checked operation. All operations check ok.
Near Salem, VA 24153
Chris S.
Job Details: 08/12/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 Installed main UI and control. Checked operation. All operations check ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 08/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHW0 Installed pump and motor. Did service diagnostic cycle and all operations check ok.
Near Little Rock, AR 72204
Doug M.
Job Details: 08/12/2019
REFRIGERATOR AMANA AFI2539ERM00 "Installed solenoid due to dispensing only crushed ice tested unit started to dispense cubed ice then went back to crushed ice, diagnosed to need ice bin; ordrng 1 W11185686 (ice-contnr)"
Near Scott, AR 72142
Doug M.
Job Details: 08/12/2019
ICEMAKER KITCHENAID KUIX535HPS00 "Inspected unit for not turning on,found no lights,no fans ,compressor not running,removed unit from cabinet unit turned on,checked for loose connections checked ok,found drain pump to shorting not allowing unit to run,diagnosed to need drain pump ; ordrng 1 W10825875 (pump)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 08/12/2019
WASHER MAYTAG LA612 Removed water from the washer and checked drain pump. Vacuum must have dislodged and cleared the blockage. Pump is pumping very well.
Near Jacksonville, AR 72076
Doug M.
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Inspected unit for not cooling,performed step 4 found no frost pattern on evaporator,found corrosion on fresh food evaporator,2.94 amps with compressor running,diagnosed to need compressor and evaporator ; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator)"
Near North Little Rock, AR 72118
Doug M.
Job Details: 08/12/2019
REFRIG WHIRLPOOL WRS325FDAW04 "Inspected unit for leak, found drain tube plugged, cleared the drain tube , tested unit operation checks ok"
Near Little Rock, AR 72207
Doug M.
Job Details: 08/12/2019
DRYER WHIRLPOOL WED4850HW0 "Inspected unit for not drying , verified heat cycle is working , found customer using metal foil vent pipe, vent is less than 12 inches from ground, informed customer of installation issues"
Near Little Rock, AR 72209
Doug M.
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Unit not ready for service; schdld next appmnt for 8/13 TUE !
Near Scott, AR 72142
Doug M.
Job Details: 08/12/2019
WASHER MAYTAG MVWX655DW0 "Inspected unit for making noise when basket turning,found bad bearing on drive motor,diagnosed to need drive motor"
Near Little Rock, AR 72205
Doug M.
Job Details: 08/12/2019
KITCHEN AMANA ADB1300AFW1 "Inspected unit for not dissolving detergent, found lower spray arm came off from pump, inspected spray arm found no broken tabs, reset spray arm tested unit operation checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRS965CIAE00 "Inspected unit for not making ice, and water dripping from ice Shute after fill,jumped t-h icemaker did not cycle,jumped l-v fill valve not turning on through icemaker with 120v, found solenoid on fill valve allowing water to flow through when water is turned off diagnosed to need ice maker Wpw10122576 , fill valve w10238100
Near Alexander, AR 72002
Doug M.
Job Details: 08/12/2019
WASHER MAYTAG MVWX655DW1 "Inspected unit for clicking noise , had customer put a load of clothes in to run a normal cycle noise coming from gear case , diagnosed to need gear case; ordrng 1 W11035751 (gearcase)"
Near Little Rock, AR 72212
Doug M.
Job Details: 08/12/2019
KITCHEN KITCHENAID KDTE704DSS0 "Installed listed parts per error codes, performed manual test all steps checked ok verified normal operation unit checks ok"
Near Little Rock, AR 72210
Doug M.
Job Details: 08/12/2019
A-DOTT WHIRLPOOL GEW9200LL1 "Inspected unit for not starting, found control would turn on but not starting,tested all fuses checked ok, verified 240v,120v, found start-relay on main control causing clicking sound on control, diagnosed to need main control WP8546219
Near Little Rock, AR 72204
Doug M.
Job Details: 08/12/2019
REFRIG WHIRLPOOL WRS321SDHZ00 "Inspected unit for loose door handle found bottom screw on freezer was not tightened at install,inspected threads checked ok,tightened handle,tested unit operation checks ok"
Near Maumelle, AR 72113
Doug M.
Job Details: 08/12/2019
WASHER MAYTAG MVWB835DC4 "Inspected unit for noise, found the suspension is bottoming out , diagnosed unit to need suspension kit; ordrng 1 W11130356 (suspension)"
Near Little Rock, AR 72206
Doug M.
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Inspected unit for not making ice, performed service diagnostics found waterline in door freezing due to heater not working, diagnosed to need freezer door; ordrng 1 LW11026425 (dor-fip)"
Near Hot Springs, AR 71913
Doug M.
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit for freezing in refrigerator, ran service diagnostics found diffuser not opening and closing properly, diagnosed to need diffuser and main control; ordrng 1 W11164593 (diffuser) and 1 W11293378 (cntrl-elec)"
Near Little Rock, AR 72209
Doug M.
Job Details: 08/12/2019
WASHER WHIRLPOOL WTW5000DW2 "Removed coins from under agitator,informed customer they have a one time I&I per 1 year warranty,instructed customer to check pockets before loading washer,unit checks ok"
Near Maumelle, AR 72113
Doug M.
Job Details: 08/12/2019
WASHER MAYTAG MVWB865GW0 "Inspected unit for not cleaning properly, ran diagnostics found no error codes, performed manual test found unit working as designed ,instructed customer on proper use of unit"
Near Little Rock, AR 72206
Doug M.
Job Details: 08/12/2019
DRYER AMANA NED4655EW1 "Inspected unit found thermal fuse shorted not allowing unit to start,replaced thermal fuse tested unit found heat cycle staying on to long causing thermal fuse to short,replaced thermal cutoff kit tested unit, operation checks ok; used 1 279816 (CUTOFF), and 1 WP3392519 (FUSE) from stock"
Near Hot Springs, AR 71901
Doug M.
Job Details: 08/12/2019
ICEMAKER KITCHENAID KUIX505ESS2 "Replaced listed parts due to thin cloudy ice,and intermittent ice over flowing,tested unit operation checks ok"
Near Port Lavaca, TX 77979
Michael
Job Details: 08/01/2019
WASHER MAYTAG MVWB835DW4 "Error code F3E2, F8E1, F0E4, F0E31, cleared error codes and tested the inlet valve, bad valve, tested all the functions on manual all is good except the inlet valve, ordered part and rescheduled customer ; ordrng 1 W11165546 (valve)"
Near Victoria, TX 77904
Michael
Job Details: 08/01/2019
WASHER MAYTAG MVWB765FW3 "Error code F3E2, F8E1,, cleared error codes and calibrated, tested inlet valve would not let any water though on either side, ordered part to resolve issue ; ordrng 1 W10758828 (valve)"
Near Victoria, TX 77904
Michael
Job Details: 08/01/2019
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Plugged the appliance in, the amps on the compressor are at 158-163, the appliance is cooling, the bimetal shows to be open. Ordered part to resolve issue ; ordrng 1 W10861655 (harns-wire)"
Near Kingsville, TX 78363
Adam
Job Details: 08/01/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 Did not receive motor assembly for this job from the original rescheduling date. Reschedule installation for this Friday; schdld next appmnt for 8/2 FRI !
Near Inez, TX 77968
Michael
Job Details: 08/01/2019
WASHER MAYTAG MVWB835DW0 "Error code F7E8, F7E5, F0E5, F7E0, cleared error codes was unable to run diagnostics, the gearcase is shot, oil all underneath the appliance. Ordered parts to resolve issue ; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W11165546 (valve)"
Near Alice, TX 78332
Adam
Job Details: 08/01/2019
WASHER MAYTAG MVWB450WQ Unit is out of warranty. Customer does not wish to continue with repairs
Near Port Aransas, TX 78373
Adam
Job Details: 08/01/2019
REFRIGERATOR KITCHENAID KFCS22EVMS8 Parts for this job have not been received. Contacting customer with apologies and instructions to wait for new installation date from office. Parts needed are having icemaker and water valve.; saved tckt
Near Port Aransas, TX 78373
Adam
Job Details: 08/01/2019
REFRIGERATOR SAMSUNG RS25J500DSR/AA Call Samsung partner care troubleshoot issue over phone with representative name Presley advised of replacing part and supplied me with part number. Da97-16668a. Sr#7003264928 Samsung Presley. After relaying information to customer customer has declined further service and may schedule a return visit within 90 days. Customer is aware of past 90 days will require another service call fee and rough estimate of part cost according to Macon is one 114.06. if customer does schedule a return visit within the 90 days go ahead and pre-order parts number. Da97-16668a Assembly cover. Unit is a Samsung refrigerator and is out of warranty. Collected a service call fee of 129.90
Near Port Aransas, TX 78373
Adam
Job Details: 08/01/2019
DISHWASHER KITCHEN AID KDFE104DSS3 After explaining billing process to customer she became very upset stating we were trying to take advantage of her after diagnostics were already done on the stove. Called customer to tell her my findings and ask if she would like for me to continue with second appliance which would be the dishwasher because there would be a separate service charge for that unit as well. At this point customer became irate threatening with a bad review as well as contacting Better Business Bureau because of our billing practices. I explain to the customer that is why I called her before I continued with the second appliance because there would be reoccurring fees for diagnostic plus cost of parts plus cost of installation/labor. Customer became argumentative and I stated to customer I’m willing to leave the home right now and discontinue service. Customer hung up on me before anything was resolved. Locked customers front door and put key back in lockbox. Contacted NR
Near Kingsville, TX 78363
Adam
Job Details: 08/01/2019
WASHER WHIRLPOOL WTW4950HW0 No error codes found calibrated and tested unit all functions work as designed. Issue resolved
Near Seadrift, TX 77983
Michael
Job Details: 08/01/2019
WASHER MAYTAG MVWB765FW0 "Error code F5E3; F0E2, F2E1, cleared error codes, calibrated and performed a diagnostics test, also tested UI, also tested inlet valve and spin cycle, agitation on manual. The appliance is working normal"
Near , TX 77983
Michael
Job Details: 08/01/2019
OVEN WHIRLPOOL WOS51ES4ES00 "Installed parts ordered, the appliance is working normal, no further issues"
Near Port Lavaca, TX 77979
Michael
Job Details: 08/01/2019
WASHER MAYTAG MVWB865GW0 "Installed part ordered, tested the inlet valve, the appliance and valve are working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 08/01/2019
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Inspection of unit shows LED modules in freezer compartment are very dim on the point of going out completely. Replace LEDs and door switch to resolve issue; ordrng 1 1115373 (swtch sub 4387911) and 1 1118894 (switch,light) and 4 W10843339 (module)s"
Near Victoria, TX 77904
Michael
Job Details: 08/01/2019
MICROWAVE WHIRLPOOL UMV1160CW6 "Unable to locate the appliance, spoke RTM Cindy and she said they canceled last week and no longer have the appliance."
Near Bloomington, TX 77951
Michael
Job Details: 08/01/2019
WASHER WHIRLPOOL WTW7300DW0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no error codes, the appliance is is working normal"
Near Port Aransas, TX 78373
Adam
Job Details: 08/01/2019
WASHER WHIRLPOOL WTW8040DW4 Inspection of unit shows no error codes. Automatic and manual testing show all functions work as designed. Recalibrated unit and instructed customer on correct loading and soap management for unit. Customer instruct issue resolved