Near San Antonio, TX 78258
Devon F.
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer complaint was unit lights don’t work found bad module replaced it unit is operating as designed.
Near Converse, TX 78109
S. L.
Job Details: 03/13/2020
WASHER MAYTAG MVWC415EW2 Ran diagnostics found fill and drain working found damaged gearcase and basket causing poor spin need basket cam and gearcase needs OTL.; rqstng P&A on 1 W10521298 (spin basket) and 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 03/13/2020
DRYER MAYTAG MEDB835DW4 "Customer complaint is that dryer sometimes stops mid cycle. Ran diagnostics and found F4E4 and F3E4 error codes. Checked voltage to unit, that Checked good. Found a lot of water in dryer vent leading to wall. Drained water and trimmed down vent to shorten run to outside. Also informed customer about proper loading on sensor cycles."
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator found plastic washer installed on bottom for lower door installed correctly. Door closing as designed. No issues with refrigerator. Job complete.
Near San Antonio, TX 78239
Steven G.
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW5000DW3 Checked washer found crack in drain hose to pump ordered; ordrng 1 W10763078 (DRAIN HOSE )
Near Boerne, TX 78006
Colton B.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Issue is that washer would not wash. Customer found kink in water supply line and removed kink himself. Found an F3E3 error code in diagnostics. Cleaned the lense of the OWI sensor and ran diagnostics cycle to calibrate. Unit testing good.
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/13/2020
WASHER SAMSUNG WF363BTBEUF/A2 Complaint is unit shakes excessively. Called techline. Ran manual spin cycle. Basket shaking. Spin basket not warped. Suggest replacing dampeners. Ordering new dampeners.File #7003671984; ordrng 2 AP4579064s and 2 AP4579073s
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/13/2020
REFRIGERATOR KITCHEN AID KRFC300ESS03 "Calling techline per notes and reoccurring issues. Spoke with Kevin. He stated it’s inefficient compressor. Stated replace compressor and should resolve the issues. 7727365276Replaced compressor per techline. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began functioning properly immediately upon testing. No further issues at this point."
Near Elmendorf, TX 78112
S. L.
Job Details: 03/13/2020
DRYER MAYTAG MEDB765FW0 Found rear left roller wobbly causing drum to push on door and make it open. Replaced with truck stock repair kit belt rollers and idler tested all operations normal advised of survey and paper. Job complete.; used 1 4392067 (REPAIR) from stock
Near Bulverde, TX 78163
Jim G.
Job Details: 03/13/2020
COOKTOP ELECTRIC WHIRLPOOL KGCU463VSS02 Bruce SR# 7727363645 Tech indicated issue is either at the spark module or switch. Ordering harness and element as a precaution. ; ordrng 1 W10116096 (harns-wire) and 1 W10193014 (elmnt-gril) and 1 WPW10116113 (switch-inf) and 1 WPW10475147 (module-spk)
Near Schertz, TX 78154
Steven G.
Job Details: 03/13/2020
DRYER WHIRLPOOL MEDB765FW0 "Checked dryer found broken door switch and door catch, replaced both parts checked operation unit working normal now"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Issue stated by customer: dishwasher had funny smell and left water under filter. Ran unit through diagnostics. No error codes. After diagnostic cycle unit had drained all water. Ran a quick wash on dishwasher. Unit drained fine. Unit good. Informed customer of survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/13/2020
DRYER MAYTAG MED5100DW0 Evaluated issue. Noise was within normal levels but offered to replaced roller kit. Customer declined. She simply wanted to ensure proper function.
Near San Antonio, TX 78258
Steven G.
Job Details: 03/13/2020
WASHER MAYTAG MVWC565FW1 "Checked washer found bad Actuator and water valve when in diagnostics motor would start to run, replaced parts checked operation unit working normal now"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW92HEFW0 "Issue stated by customer: washing machine leaving clothes wet at end of cycle intermittently. No error codes found. Ran unit through diagnostic test, passed all functions. Ran unit through rinse and spin. Unit passed. Ran unit through rinse and spin with clothes in machine. Unit good. Asked customer to keep an eye on machine and inform us if anything else happens. Informed customer of survey."
Near Elmendorf, TX 78112
S. L.
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW5000DW2 This is extended warranty advised customer with out authorization they would he responsible for payment customer will cal and get proper authorization for dispatch maeked complete
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator freezer door found gasket on both doors not sealing well. Adjust gasket to seal no issues with sealing after adjustment. No errors found with refrigerator. Job complete.
Near Floresville, TX 78114
S. L.
Job Details: 03/13/2020
WASHER MAYTAG MVWC565FW2 "Customer complaint is unit not filling with enough water, ran diagnostics no errrors water flow good spin wash and drain good, educated customer on having HE machine loading, load selection and use and care, all operations normal unit performing as designed ,customer instruct."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Issue stated by customer: dishwasher was leaving rancid smell a day or two after use. Found machine had buildup in drain hose line causing smell. Adjusted drain hose as much as possible for proper drainage. Made sure area was clear of kinks and stagnant water. Informed customer for best performance to run sink until water is hot to help clear any debris from drain hose, essential use of rinse aid and monthly rinse of machine with whirlpool recommended afresh cleaner. Unit tests good. Informed customer of survey."
Near Elmendorf, TX 78112
S. L.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Found severe frosting in FC and failed evaporator fan motor found crack in FC liner called tech line spoke to Mark he said it was ok to use sealant around crack and to seal liner to stop air leaking in door and gasket working sr number 7727365755. Defrosted sealed liner and cabinet replaced fan motor in FC tested all operations normal. Advised of survey and paper. No email provided.; used 1 WP2315539 (MOTOREVAP) from stock
Near Cibolo, TX 78108
Steven G.
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Checked refrigerator found lights blinking and freezer light out ordered parts.; ordrng 1 W10830288 (cntrl-elec) and 2 W10843339 (LIGHT)s
Near San Antonio, TX 78209
Steven G.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked dishwasher found unit not washing bad sump and motor, replaced motor checked operation unit working normal now"
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/13/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Rediagnosed unit to find issue wasn’t SS issue but faulty bin thermistor and clogged water filter. Replaced bin thermistor and advised customer to replace filter. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 03/13/2020
OVEN ELECTRIC (S KITCHEN AID KEBS109BSS01 "Customer complaint is an F3E3 error code on oven. Called techline and spoke to JK who stated that the easiest way to fix issue is to just unplug the meat probe jack from its connector in the back of the oven. Tried to pull oven out but unit is hard wired in with no slack in cord. Informed customer that I could not remove unit because of the hardwire and that someone would have to come correct that. Unit is working after customer flipped the breaker, however I informed customer that service call lasts for 90 days, so if it happens again and the removal issue is dealt with we could help him out. Collected SC with off because customer is a veteran."
Near Pipe Creek, TX 78063
Richard G.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Replaced evaporator motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/13/2020
ICEMAKER (STANDA KITCHENAID KUID308ESS1 Unit not making ice. Found issue to be bin thermistor shorted out. Quoted 56.55 for part. Customer wants to proceed with repair. Will not charge labor for repair. Ordering bin thermistor. ; ordrng 1 WPW10511923 (thermistor)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced motor and shaft. I was able to salvage the rest. Issue resolved.
Near Castroville, TX 78009
Richard G.
Job Details: 03/13/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer complaint is that the unit is still resetting. Checked error codes and found F6E0 again. Called techline and spoke with Liam. Advised to replace both main controls for upper and lower oven. SR#7727363421; ordrng 1 W11261164 (cntrl-elec) and 1 W11261165 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 03/13/2020
DRYER WHIRLPOOL WED49STBW1 "Replaced valve. Did not receive a seal. Tested unit, it is operating as designed."
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator found gaskets on both doors not sealing correctly adjusted gasket checked seal no issues. No further errors found with refrigerator. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 03/13/2020
REFRIGERATOR JENN-AIR JS48SEFXDA Issue was a overflowing drain pan that was obstructing evaporator fan. Replaced drip pan to resolve issue. Collected for P&L.
Near , TX 78056
Richard G.
Job Details: 03/13/2020
MICROWAVE OVEN WHIRLPOOL WOC97EC0HZ01 Customer complaint is that the oven screen is blacked out with lines and spots on it. Verified issue. Ordering console.; ordrng 1 W11428588 (CONSOLE)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDTE204EBL4 Upper rack positioned will not adjust. The right side may also be damaged. ; ordrng 1 WPW10195839 (dishrack adjuster) and 2 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s and 1 WPW10588164 (housing LEFT) and 1 WPW10588165 (housingRIGHT)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/13/2020
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU This was second service fee. That’s why only 56.xx was collected. After speaking with Scott’s an support and DH determined the loud grinding noise was likely due to a scored (damaged) evaporator. Quo Customer will think about cost and will call back if they would like to have the unit serviced.
Near San Antonio, TX 78248
Jim G.
Job Details: 03/13/2020
REFRIGERATOR KITCHEN AID KRSF505ESS01 Replaced all parts. Issue resolved. Unit tested properly thereafter.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Verified drain pump was tightened. I could not duplicate leak but I believe the seal between door and cavity was loose. I realigned it. Unit tested properly.
Near San Antonio, TX 78260
Devon F.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit would not start replaced control board unit is operating as designed.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/13/2020
BUILT-IN M/W JENN-AIR JMD2124WS0 Last trip found cook tray broken/missing. Installed cook tray to resolve the issue. Unit testing good now. No further issues at this point
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/13/2020
RANGE WHIRLPOOL WFC150M0EB3 "Customer has multiple complaints. First is that the door is sticking and is hard to open. Second complaint is about rust buildup inside of side panels near bottom drawer, and paint coming off sides of unit. called techline. Suggest replacing side panels for rust issue. Ordering new panels and hinges. Sr 7727364603; ordrng 1 W10299225 (hinge-door) and 1 W10299227 (hinge-door) and 2 WPW10162245 (panel-side)s"
Near San Antonio, TX 78226
Jesus C.
Job Details: 03/13/2020
WASHER MAYTAG MHW6000XG2 Customer is going to purchase a new washer. Job complete.
Near San Antonio, TX 78248
Devon F.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint was unit would not dispense rinse aid ran diagnostics no error codes ran dispenser cycle test pass, instructed customer again how this works unit is operating as designed."
Near San Antonio, TX 78260
Devon F.
Job Details: 03/13/2020
REFRIGERATOR AMANA ASI2575GRS01 Customer complaint was unit would get a little to cold for customer and she didn’t know how to turn down instructed customer on unit unit is operating as designed.
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 Complaint is no ice/ clumping ice. Tested icemaker. Found fill tube is blocked with water deposit. Cleaned fill tube. Icemaker is not running through harvest. Replaced icemaker. Good harvest. Good water fill. No further issues. Tested to complete. ; used 1 W10873791 (ICE MAKER) from stock
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/13/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Installed new icebox fan motor. Tested unit. Ice box fan still not running. No power to fan. No power from control. Installed new control. Getting 14 vdc to fan. Found evap fan is working intermittently. Will need to replace evap fan. ; ordrng 1 W11050039
Near Boerne, TX 78006
Tommy B.
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW8620HC1 The top to the unit had cosmetic damage in so it was swapped out to resolve the issue. No further issues this time. Yes to survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/13/2020
COOKTOP GAS KITCHEN AID KCGS556ESS02 Sterling SR# 7727366811 gas not flowing to outer ring in center burner. Ordered kit as per techline instructions. ; ordrng 1 W10853432 (spud-orfce)
Near San Antonio, TX 78218
Steven G.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher found pump and motor not working, replaced pump and motor checked operation unit working properly now"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/13/2020
DRYER WHIRLPOOL WED8620HC1 The top to the unit had cosmetic damage in so it was swapped out to resolve the issue. No further issues this time. Yes to survey.
Near San Antonio, TX 78255
Colton B.
Job Details: 03/13/2020
DRYER WHIRLPOOL LEQ9508PW1 Customer complaint is a no heat dryer and no light in drum. Unit needs new thermistor fix and socket. Ordering both and returning on Tuesday. Quoted customer on return visit. ; ordrng 1 W10136369 (socket) and 1 WP3977767 (thrmst-fix)
Near Boerne, TX 78006
Colton B.
Job Details: 03/13/2020
DISHWASHER SAMSUNG DW80M2020US Customer complaint was a noisy dishwasher. Found a piece of debris in pump which solved one noise issues. Also found the vent fan motor running’s louder than it probably should. Ordering a new one to resolve issue. Rescheduling for next Wednesday. ; ordrng 1 DD82-01593A (VENT ASSEMBLY )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/13/2020
REFRIGERATOR KITCHEN AID KSRS25FGWH04 "Unit not cooling. Finding 2 issues, compressor is on its way out and freezer fan motor not functioning. Quoted around 1000 for P&L plus tax. Customer declined repair as unit is around 15 years old and price too high for the age of the unit. Collected Sc, gave 10 dollars off for military discount."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/13/2020
DRYER WHIRLPOOL WED7500GC0 Customer complaint is that the unit is not powering on. Checked outlet. No power. Breaker outside was tripped. Checked out dryer components and wiring. All good. Unit is good to go.
Near San Antonio, TX 78258
Colton B.
Job Details: 03/13/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS03 "Issue is intermittent heating. Called techline (SR: 7727292957) who said it’s because door is not being closed hard enough. Unit heated every time I closed door properly. Left house, customer flagged me down as I was leaving and stated that he closed the door and the screen went black and unit lost power. Told customer I’d order a fuse and left. Customer out of town and not back in town until scheduled date.; ordrng 1 W11188752 (fuse)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 The issue with the unit is that there is water accumulating in the refrigerator compartment and ice accumulating in the freezer compartment. Ordering a new control box and the evaporator motor wiring harness to resolve issues.; ordrng 1 W11357371 (CONTROL) and 1 W11399425 (WIRING HARNESS EVAP)
Near San Antonio, TX 78204
Jesus C.
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Water dispenser line was frozen. Found line froze in door. Called techline. Suggest replacing freezer door. sr 7727367746; ordrng 1 W11365448
Near San Antonio, TX 78232
Devon F.
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW8800YC0 Customer complaint was unit would leak on left side of unit took top off and ran unit on cycle they say they wash on and see a small leak from tub ring ordering new tub ring to resolve issue.; ordrng 1 WPW10362224 (ring-tub)
Near San Antonio, TX 78249
Christian G.
Job Details: 03/13/2020
DRYER WHIRLPOOL WED4850BW1 "Issue stated by customer: dryer not drying clothes at all. Customer states a tech has been out before to replace heating element but issue was never fixed. Found unit had been miswired burning out appliance control unit and wiring harness. Ordering parts. S.call owed for diagnosis fee. ACU, wiring harness( and labor( plus tax due at time of install.; ordrng 1 W10565798 (harness) and 1 WPW10476828 (cntrl-elec)"
Near Helotes, TX 78023
Colton B.
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW7000DW2 "Issue is a clunking noise during agitation. Finding issue to be the gear case. Nut that holds down agitator is stripped, my ratchet could not get a good bite on it. Ordering everything to replace problem. Told customer we’d call him when parts arrived. ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Checked refrigerator found foot leveler not installed, found capacitor on compressor not receiving proper voltage. Ordering foot leveler and capacitor. Ordering device start just in case.; ordrng 1 W10340017 (leveler) and 1 W10448874 (device,start) and 1 W10662129 (capacitor)"
Near , TX 78253
Justin
Job Details: 03/12/2020
WASHER MAYTAG MVWB835DW4 "Cannot remove bolt for wash plate, will need to a complete change of the tub. Schedule for Monday return date. ; ordrng 1 W10909670 (nut-spaner) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 WP8533928 (screw)"
Near San Antonio, TX 78230
Colton B.
Job Details: 03/12/2020
WASHER MAYTAG MVWB835DW Issue is a broken lid. Previous tech ordered wrong part. Returning wrong part and ordering a lid. ; ordrng 1 W11259006 (lid)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Issue stated by customer: freezer section frosting up. Found freezer section full of frost. Found unit coils/vents covered in lint and debris. Cleared vents. Pulled drawers out of freezer to clean frost and water. Found large chunk of ice frozen at thermistor. Cleared ice and put unit back together. Found small air leakage from bottom left corner of freezer door. Instructed customer to routinely clean vents and quoted customer 237.23 for install of part(W10443316)+labor. Collected s.call(105.00+tax)via card.; ordrng 1 W10443316 (gasket-fip)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/12/2020
RANGE AMANA AER6303MFS2 Checked range found inner glass broken/shattered. Ordering inner glass to repair issue.no other issues found during diagnosis. ; ordrng 1 WPW10620754 (glass-door)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/12/2020
WASHER MAYTAG MHW5630HC0 Customer stated unit takes too long to wash. Finding issue to be electronic control. Ordering control to resolve the issue. ; ordrng 1 W11322901 (cntrl-elec)
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 03/12/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced dishwasher heater. Ran dishwasher no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78254
Douglas H.
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit not cooling properly. Finding issue to be EVAP frozen over, ran diagnostics testing to ensure all functions working properly. All test checked good. Issue lies within UI. Ordering UI to resolve the issue.; ordrng 1 W11214887 (cntrl-elec)"
Near San Antonio, TX 78230
Jim G.
Job Details: 03/12/2020
DISHWASHER KITCHENAID KDFE104DSS0 Unit powers on however there is not response from the motor or water inlet valve. It appears. The motor assembly has failed. Collected service fee.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/12/2020
WASHER WHIRLPOOL WFW6620HC0 Drain pump is receiving voltage but not responding. Ordering new pump. Long drain error and oversuds error confirmed. ; ordrng 1 W11316609 (pump-water)
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 03/12/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced ui console ran diagnostics no issues. No errors found during testing or operation. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/12/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Issue stated by customer dishwasher wouldn’t run or dispense soap. Started dishwasher in normal and 1-hour cycles. Unable to recreate start issues. Found detergent door only opened as long as detergent was present. Previously replaced dispenser door for same issue as well as control. Unit tested good.
Near Boerne, TX 78006
Tommy B.
Job Details: 03/12/2020
DISHWASHER JENN-AIR JDTSS246GP0 Customer stated that the issue is the door scrapes on right side when it’s closing. Found issue to be bent tub making the door close roughly. Ordering new tub to resolve issue. ; ordrng 1 WPW10681514 (tub-dishwr)
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed new valve. Good harvest cycle. Good water to icemaker. No further issues. Tested to complete.
Near La Vernia, TX 78121
S. L.
Job Details: 03/12/2020
ICEMAKER (STANDA KITCHENAID KUID308ESS2 Removed unit replaced filter housing installed new filter tested for leaks no leaks except slight drip from housing still spoke to tech line spoke to Mark SR number 7727353019 he had me put food safe silicone on oring of new filter leak resolved new filter was defective but leak but was able to correct with silicone lube. Tested unit all operations normal drain working and init is performing as designed.
Near San Antonio, TX 78216
Steven G.
Job Details: 03/12/2020
REFRIGERATOR LG LRFC21755SB "Checked refrigerator found bad ice maker ordered,185.76 plus 52 sc and labor; ordrng 1 5989JA0002N (ICE MAKER)"
Near San Antonio, TX 78251
Richard G.
Job Details: 03/12/2020
DRYER MAYTAG MGDC465HW0 Called customer. States dryer is working and she tried to cancel the appointment. Unit is good to go.
Near San Antonio, TX 78217
Devon F.
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Customer complaint was unit would not seal heated seal to adjust it to the cabinet unit seal is now sealing properly unit is operating as designed.
Near San Antonio, TX 78233
S. L.
Job Details: 03/12/2020
RANGE WHIRLPOOL WFC150M0EB "Found issue was in left front burner, swapped with rear right found burner element bad for left front. Rescheduling Monday .; ordrng 1 W11161939 (ELEMENT )"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/12/2020
VENTHOODS UNKNOWN WVW51UC0HV0 Customer stated that the unit rattles loudly. Issue only occurred at highest speed setting. Ordering a blower fan to resolve issue. ; ordrng 1 W10894803 (blower fan)
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 03/12/2020
DRYER WHIRLPOOL WED5620HW0 Replaced element thermal fuse and cut off due to no heat. Checked dryer for heat good heating no issues. No error codes found during testing or operation. Job complete.
Near Adkins, TX 78101
S. L.
Job Details: 03/12/2020
RANGE JENN-AIR JDRP548WP03 "Replaced left side main control, touch pad and power supply tested all operations normal . Advised of survey and paper."
Near San Antonio, TX 78258
Jim G.
Job Details: 03/12/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Linked customer to app and WiFi as per techline recommendation. Issue resolved.
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/12/2020
DRYER ROPER RED4516FW0 Tested dryer. Unit not heating. Found fuse was bad. Replaced fuse. Tested dryer. Good heat. No further issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/12/2020
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Installed new auxiliary drain. Ran unit through diagnostic. All pumps sensors and valves are working. No leaks during testing. Ran normal cycle. Making ice. No further issues. Tested to complete.
Near Comfort, TX 78013
Tommy B.
Job Details: 03/12/2020
DISHWASHER MAYTAG MDB8959SFZ4 Customer stated that the issue is that the left upper rack is broken. Found issue to be the track has been pulled too far will need to replace with a new part. ; ordrng 1 W11259785 (track)
Near San Antonio, TX 78253
Justin
Job Details: 03/12/2020
DISHWASHER MAYTAG MDB7959SHZ1 "Need to order display, and control board for unit. ; ordrng 1 W11225084 (cntrl-elec) and 1 W11255647 (console)"
Near Converse, TX 78109
S. L.
Job Details: 03/12/2020
DISHWASHER WHIRLPOOL ADB1400AGW1 Found leak from inlet valve and damaged fill hose. Rescheduling for Monday.DOP is February 18 2020. Documented with picture.; ordrng 1 W10878507 (hose-fill) and 1 W11175771 (VALVE)
Near San Antonio, TX 78216
Steven G.
Job Details: 03/12/2020
ICEMAKER (STANDA KITCHEN AID KUIS18NNTB0 "Checked ice maker found pumps not working and Evaporator calcium buildup. Replaced circulation pump and drain pump, cleaned evaporator and vacuumed condenser unit is working properly ; used 1 WP2313628 (PUMP), and 1 WP2313705 (PUMP) from stock"
Near San Antonio, TX 78230
Jim G.
Job Details: 03/12/2020
OVEN ELECTRIC (D KITCHENAID KODC304ESS00 Oven is heating to correct temps. Tested both top and lower oven. Calibrated unit as needed. Issue resolved. Customer specifically requested appointment after next week due to time conflicts. ; ordrng 1 W10859573 (sensor) and 1 WPW10207398 (elmnt-bake) and 1 WPW10752316 (cntrl-elec)
Near San Antonio, TX 78258
Jim G.
Job Details: 03/12/2020
REFRIGERATOR JENNAIR JS48PPFXDA Replaced microcontroller and thermistor. Issue resolved.
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/12/2020
WASHER ROPER RTW4516FW2 Unit doesn’t need new lid. Found hinge bearing grommet missing on left side. Ordering new hinge grommet to resolve the issue. ; ordrng 1 WP21258 (hinge bearing)
Near San Antonio, TX 78259
Devon F.
Job Details: 03/12/2020
DISHWASHER MAYTAG MDB7759AWS2 Customer complaint was unit would not come on asked customer about SC he said yes then asked if that would be taken off total price I said no customer declined service
Near San Antonio, TX 78232
Devon F.
Job Details: 03/12/2020
WASHER MAYTAG MVWB765FC3 Customer complaint was unit would get LF error code replaced inlet valve to resolve issue unit operating as designed.
Near San Antonio, TX 78209
Steven G.
Job Details: 03/12/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Checked dishwasher found no water getting to unit, water valve was humming found water inlet hose had a kink, adjusted hose checked operation unit working normal now"
Near San Antonio, TX 78213
Douglas H.
Job Details: 03/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Complaint of unit not spinning out all the way. Finding issue to be faulty damper shocks, causing unit to go out of balance and turn spin off. Ordering damper shocks to resolve the issue. Scheduling for customer availability. ; ordrng 4 W11316766 (DAMPER SHOCK)s"
Near , TX 78253
Justin
Job Details: 03/12/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Front panel has a large scratch and dent, need to replace. ; ordrng 1 W11116420 (panel)"
Near San Antonio, TX 78233
Steven G.
Job Details: 03/12/2020
RANGE MAYTAG MGR6600FZ1 "Checked range found burners are normal, checked temperature in oven found cycling normal found bottom drawer panel bowed, will order new panel ; ordrng 1 W11190210 (PANEL DRAWER )"
Near Hollywood Park, TX 78232
Jim G.
Job Details: 03/12/2020
WASHER MAYTAG MHW8200FW0 Leon SR# 7727353620Replaced all parts
Near San Antonio, TX 78239
S. L.
Job Details: 03/12/2020
DRYER WHIRLPOOL WED5000DW2 Removed door replaced inner panel used clear adhesive installed seal and installed new catch reassembled door tested all operations normal declined email.
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed new ice door. No issues during testing. Job complete.
Near San Antonio, TX 78218
Douglas H.
Job Details: 03/12/2020
REFRIGERATOR MAYTAG MRT118FFFH01 "Last trip found faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Compressor under limited part warranty. Didn’t charge labor due to compressor just replaced a couple weeks ago."