Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Tech line Sr#7728871684 Partner team SR #7728860885. Customer complaint of groceries freezing in refrigerator section. Running several tests on my own all thermistors fans in baffles past test. Call tech line to troubleshoot issue tech line suggests checking seals, temperature of freezer compartments Molean railing and air baffle from icebox to fridge compartment for moisture. Venting from icebox to fresh compartment does show moisture buildup suggesting baffle not responding. Informed customer of my findings with tech line customer immediately became unsatisfied with any of the information I provided to him from tech line customer states had he known we were the same company from San Antonio he would’ve told us to cancel the appointment. Customer is very passive aggressive and unsatisfied with any of the services provided to him now or in the past. Call partner team to document issue. Partner team states they will be sending a different tech compa
Near Corpus Christi, TX 78415
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install components tested unit issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW4816FW2 "Inspection of unit shows no error codes calibrated unit ran verification cycle still no issue with unit. Customer does have video of unit making an awful noise during spin cycle customer states noise does not always happen in other cycle selection but will always happen in heavy. Inspected spanner net and where retaining block meets gear case post shows broken pieces. I also believe tub is out of round. Replace gear case basket clutch and belt to resolve issue; ordrng 1 21366 (nut,spanner) and 1 389140 (drive block) and 1 3951744 (agitator (complete)) and 1 W10003790 (screw) and 1 W10006384 (belt) and 1 W10554251 (spin basket) and 1 W10721967 (drive pulley) and 1 W10870910 (gearcase)"
Near Rockport, TX 78382
Michael
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "The evaporator was frozen in the RC, defrosted the evaporator and Installed fan assembly. Plugged appliance back in, the fan and appliance are working normal"
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Leaking on the right side of the door. No signs of leaks underneath, removed the door panel, no signs of leaks from the dispenser, insulation is dry on both kick plate and door panel. Ran a diagnostics cycle, at the end of the cycle the appliance started leaking on the right side, found it leaking at the float, it was sitting at an angle, popped the float off removed the nut, the gasket isn’t damaged, put it back in place and made sure it was tight, ran another diagnostics cycle, stated leaking again at the end of the cycle. Called and spoke with LEON SR 7728880052 at whirlpool tech line, I told what I have up to this point, he asked if there was a lot of suds, yes, he said that would be the issue. Said to fill the tub with cold water and let it drain so it cleans out the tub/lines, may have to do it more than once"
Near Bishop, TX 78343
Adam
Job Details: 10/02/2020
MICROWAVE KITCHENAID KMHS120ESS09 "Customer states under cabinet light works flickered then went out change the lightbulb then went out again. Replace control board and lightbulb to resolve issue; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W10678766 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Led lights aren’t working in the appliance. The module in the FC was out, Installed new module in the FC, the lights and appliance are working normal"
Near Alice, TX 78332
Adam
Job Details: 10/02/2020
WASHER AMANA NTW4516FW1 Install component calibrated unit issue resolved. Customer is aware that flooring we are unit is kept several spots are rotted and very shaky. Advise customer problem may still exist after repairs but flooring must be solid and level to fully resolve issue.
Near Rockport, TX 78382
Michael
Job Details: 10/02/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Called and spoke with customer, reschedule for Tuesday 09/29; schdld next appmnt for 9/29 TUE !"
Near Corpus Christi, TX 78410
Adam
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW8500DC0 Install component calibrated unit ran verification cycle issue resolved
Near Ingleside, TX 78362
Adam
Job Details: 10/02/2020
WASHER ROPER RTW4516FW2 Install component calibrated unit ran verification cycle. Manually tested lock several times to check functionality responded 100% of the time. Issue resolved
Near Corpus Christi, TX 78405
Adam
Job Details: 10/02/2020
DRYER MAYTAG MED7230HW0 Sr# 7728885377. Customer complained of clothes staying wet at end of cycle. Error code on unit shows open or shortened moisture sensor. Testing moisture sensor shows as not an issue past test 100% of the time. Customer states she was experiencing long dry times with large comforter. Advise customer of proper cycle selection as well as having to physically adjust Adjust dryer load also dryer is venting up and out the roof distance greater than 10 feet. Issue resolved
Near Inez, TX 77968
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "Install parts ordered, the fan is working normal, still not getter water to the dispense. Called and spoke with Andy, checked for kinks at the door, and not getting water at the door, said to look at the reservoirs, it was froze due to the air not circulating and the customers lowering temperatures to keep it cool. SR 772888420, lowered temperatures and with fan working it will circulate the air which should prevent this from happening again. The customer said she would unplug it to defrost the line. The appliance is cooling and working normal"
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "The customer isn’t happy with appliance, temperatures are normal at this time, the control was not ordered per tech line request if still having issues, ordered control and rescheduled for next Friday per customer ; rqstng P&A on 1 W11353813 (CONTROL BOX)"
Near Taft, TX 78390
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed parts ordered, tested the ice maker, no longer giving the error code, harvesting and calling for water properly"
Near Corpus Christi, TX 78415
Adam
Job Details: 10/02/2020
WASHER MAYTAG MVWB835DW0 Inspection of unit gives error code water temperature failure. Customer complaint of unit leaking water. Physical inspection of unit shows water housing visibly failed/broken causing small but steady drip from inside of cabinet. Replace housing to resolve issue; ordrng 1 W10601845 (bezel) and 1 W10632532 (housing)
Near Corpus Christi, TX 78416
Michael
Job Details: 10/02/2020
RANGE AMANA ACR4303MFB3 "Installed new control, preheated oven, no longer giving the error code and the oven and stove top are working normal."
Near Corpus Christi, TX 78415
Adam
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDTA50SAHV0 Section of unit shows power coming to interface intermittently. Replace interface and control to resolve issue; ordrng 1 W10897413 (console) and 1 W10899392 (wire) and 1 W10904714 (cntrl-elec)
Near Refugio, TX 78377
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Not cooling per customer. Temperature in the RC was room temperature, 82 degrees, 37 degrees in the FC. Amps 71, wattage 74, sealed system issue.possible leak on the evaporator, ordered evaporator and dye drier and rescheduled customer ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer)"
Near Corpus Christi, TX 78413
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW7500GC2 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal and isn’t making abnormal noises"
Near Falfurrias, TX 78355
Adam
Job Details: 10/02/2020
WASHER MAYTAG MVWC565FW2 Inspection of unit shows customer has pillowcase stuck under agitator. Advise customer this is not a common problem does not usually happen but it is important to remember to wash like clothing with like clothing as well as being conscious of Cycle selection depending on load. Removed wash plate inspected calibrated unit issue resolved
Near Refugio, TX 78377
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Not cooling per customer. Temperature in the RC was room temperature, 82 degrees, 37 degrees in the FC. Amps 71, wattage 74, sealed system issue.possible leak on the evaporator, ordered evaporator and dye drier and rescheduled customer ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer)"
Near San Diego, TX 78384
Adam
Job Details: 10/02/2020
WASHER ROPER RTW4516FW2 Section of unit shows no error codes. Calibrated unit and ran verification cycle all functions work as designed. Manually testing both hot and cold water valves show excellent water volume. Unable to duplicate customers concern no issues found with the units. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "After installing drain pump in testing unit dream pumpkin was not draining. Begin received error codes on unit. Is my believe that when drain pump Shorted out on my last visit it blew a relay in the control board. Replace control board and drain pump to resolve issue; ordrng 1 W10195039 (switch,overfill) and 1 W10724439 (pump-drain) and 1 W10919360 (cntrl-elec)"
Near Robstown, TX 78380
Adam
Job Details: 10/02/2020
WASHER MAYTAG MVWX655DW1 Installed components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDB765FW0 Inspection of unit shows no error codes. Unit is getting proper voltage but is failing to heat properly. Replace thermostat or’s and element to resolve issue; ordrng 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 8577274 (thermister) and 1 W10693363 (fuse-thrml)
Near Robstown, TX 78380
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install components issue has been resolved.
Near Beeville, TX 78102
Michael
Job Details: 10/02/2020
RANGE WHIRLPOOL WEE510S0FW2 "It is the keypad that doesn’t allow you to to anything, vacant unit, had to order the UI, rescheduled customer ; ordrng 1 W10893945 (panl-cntrl)"
Near Corpus Christi, TX 78414
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "The only light affected was in the FC, installed new module, the light is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Installed both valves, still no water to dispenser or ice maker. Read up on a service pointer, there is a problem with the water tank freezing up, ordered recommended parts and rescheduled customer ; ordrng 1 212643 (sealer-gum) and 1 W10841140 (adhesive) and 1 WP2198677 (connector) and 1 WP2300868 (fitting)"
Near Port Aransas, TX 78373
Michael
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WML55011HS3 "I was was not able to get to Port Aransas from this side due to a bad accident. Called the customer and advised her what was going on and told her we would need to reschedule, walked her through a fan test and it passed, the fan is working normal, I went ahead and rescheduled the customer."
Near Aransas Pass, TX 78336
Michael
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL UMV1160CB "Installed parts ordered, no other issues at this time"
Near Corpus Christi, TX 78416
Douglas H.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Last tech found faulty compressor. Replaced compressor and control to resolve the issue. Recharged held charge to resolve the issue. Unit testing good now. No further issues at this point. ; used 1 W10890128 (LOCK RING ) from stock
Near Corpus Christi, TX 78415
Douglas H.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point.
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB865GW1 "Doesn’t agitate per customer. F7E2,F0E3, error codes, cleared error codes. Tested the motor on manual test, works on all 3 speeds, motor is good. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is agitating and working normal."
Near Corpus Christi, TX 78410
Adam
Job Details: 10/02/2020
WASHER MAYTAG MVW7230HW0 F7E4. Sr# 7728897707. Customer complaint of grinding noise and slight leak but states both are intermittent issues. Inspection of unit shows error code for stock key as well as F7E4 basket reengagements failure. Running diagnostic cycle shows no issue. Washer shifts between spin and wash with no issues and no strange noises. Call tech line to troubleshoot issue tech line states removing tub to check for something stuck between. And rotor to visually inspect slider. Pick line also stated that if all these issues show in good working order to advise customer to use the unit as normal clearing the air code in calibrating unit more than likely resolve issue. After performing suggested inspections of unit was determined that no issue was found slider is responsive and no material between inner and outer tub. Advise customer to use washer and call back if issue repeats.
Near Corpus Christi, TX 78415
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived at customers location inspection of unit shows behind pantry door large amount of ice forming. Replace evaporator motor and control to resolve issue. Customer is a diabetic. The sooner we get these parts the better would be for the customer; ordrng 1 W10799016 (motor-evap) and 1 W10811364 (cntrl-elec)
Near Corpus Christi, TX 78413
Adam
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 Inspection of unit shows dishwasher missing strike. Replace to resolve issue; ordrng 1 8580309 (strike)
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER MAYTAG MHW5630HC0 "Installed part ordered, filled the tub with water, no leaks, the appliance is draining and working normal"
Near Inez, TX 77968
Michael
Job Details: 10/02/2020
DRYER WHIRLPOOL WED7120HC0 "Making loud noise per customer, found the right side of the cabinet was pushed in causing the drum to rub, removed the top and front panel and popped it out, ran the appliance m no longer making the noise.put the panels back on, F2E1 error code, there is no stuck keys, the appliance is no longer making the noise and working normal"
Near Aransas Pass, TX 78336
John L.
Job Details: 10/02/2020
COMPACTOR WHIRLPOOL TU800SPPQ2 "Inspected unit, found issue with main wire harness. Will need to replace to resolve.; ordrng 1 9872113 (harns-wire)"
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
DRYER WHIRLPOOL WED4815EW1 "The dryer is making a loud banking noise per customer. Ran the appliance, making loud noise, removed the front panel and found an eye ball from a stuffed animal, removed it, cleaned out lint from appliance and vent hose. put panel back in place, tested appliance, no longer making the noise and working normal. This is a 2 story 4 plex , the vent pipe going into the wall had a thick lining of lint, advised the customer to have maintenance clean out the vent pipe due to fire hazard and drying issues, needs to confirm good airflow to outside vent."
Near Corpus Christi, TX 78410
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 "Inspection of unit shows good voltage but poor airflow advise customer on correction of exhaust to rectify that issue. Main concern is unit is not heating. And timer not advancing. Replace thermostats thermal cut off and timer to resolve issue; ordrng 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10642928 (timer)"
Near Portland, TX 78374
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Inspected unit, ran service test. Ice maker has function but no receiving water. Found frosting and icing in ice bin and around ice maker. Replace separator and valve to resolve.; rqstng P&A on 1 W10179146 (water inlet valve) and 1 W11039857 (retainer) and 1 W11231385 (SEPARATOR)"
Near Corpus Christi, TX 78418
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDC215EW1 Customer complaint of buzzing noise well in operation. Inspection of unit shows proper voltage. Access and blower wheel shows several screws and rocks stuck in housing which in turn was causing vibration/humming noise. Remove debris tested unit issue resolved.
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 "Installed new timer, ran the appliance, the timer is rotating, shutting off and working normal."
Near Refugio, TX 78377
John L.
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW7500GW2 "Inspected unit, attempted to get unit into diagnostic mode. UI is running sluggishly, unit would not do anything in diagnostic mode when the selection is made. Call tech line and spoke with Inspected unit, attempted to get unit into diagnostic mode. You are is running sluggishly, unit would not do anything in diagnostic mode when the selection is made. Call tech line and spoke with Chris, Explained issues having with unit. Check connectors for any issues, none found. Tagline recommends replacing user interface consul. Will order user interface to resolve this issue.; ordrng 1 W11130237 (console)"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WMH31017HW3 "Installed diode, the appliance is no longer making loud noise, heating and working normal"
Near Corpus Christi, TX 78416
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Sr# 7728927208. Inspection of unit shows fuel tube again frozen solid. Call tech line to troubleshoot issue SR number above. Tech line states that without thermal coupler for multi meter will be unable to help with problem advised sending different technician to address the issue. Will be scheduling job for Wednesday the 30th two speak with manager about the issue.; schdld next appmnt for 9/30 WED !
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
REFRIGERATOR MAYTAG MFI2269FRW00 "Concern is not hearing ice drop every couple of hours, sometimes. The ice maker is making ice and water is dispensing properly, has a steady stream of water, temperatures are normal. Called and spoke with Chris at whirlpool tech line, SR7728915113 and told him customers concern, he said that it’s not always going to drop every couple of hours, all depends if the bin is full, therefore won’t make ice until ice is used or emptied, customer isn’t happy with the answer, he states it doesn’t make more than 24-30 ounces a day, I lowered the temperatures like the user care advised to produce more ice, at this time I have to show appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Not making ice per customer. Water dispenser is working, tested harvesting, working normal, tested water fill test several times , it wouldn’t call for water, turned the switch on and off several times and retried water fill test, the ice maker called for water, order new switch assembly.; ordrng 1 W11212344 (cover-frnt)"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
ICEMAKER KITCHEN AID KUIX535HPS00 "Installed new grid, , the water is circulating and appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB865GW1 "Not completing wash cycle per cust. F7E2, F0E3, F7E0 error codes, motor is good, voltage is good at outlet and coming into control. Calibrated and performed a diagnostics test, completed with no issues or error codes, ordered control; ordrng 1 W11401710 (CONTROL)"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW4816FW2 "The continues not to advance in the wash cycle, possible water level sensor issue, installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a wash for the customer to make sure it advances, it shut down and the drain pump stayed running, replaced the drain pump from truck stock, part W10919003, and started a wash again, shut down again. Called tech line and spoke with Rick, I told him what I’d done and what was happening with the appliance, also drain line laying on ground to the outside. He said that was the issue the drain line cannot be laying on the ground it’ll cause the pressure switch to shut off at the control board and end the wash, needs to be at least 39 inches above the ground. This will be a customer issue, the appliance is working normal"
Near Seadrift, TX 77983
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW3 "Wash cycle doesn’t advance per customer. F0E5 error code off balance load, cleared error code, tested lid lock and inlet valve manually and drained it, all working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Seadrift, TX 77983
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWC565FW1 "Per customer, the washer started and then stopped and wouldn’t do anything. Replaced the control, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Corpus Christi, TX 78410
Michael
Job Details: 10/02/2020
OVEN WHIRLPOOL WOS11EM4EB00 "Not heating properly per customer. No error codes, test the elements, both are working normal. Put appliance on bake to test the temperature with my meter, 30 degrees off, tried to calibrate, will not adjust, ordered sensor; ordrng 1 W10859573 (sensor)"
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWC565FW1 "Won’t start washing per customer, F5E1, F2E1, F5E3, cleared error codes, tested the lid lock, won’t lock, latch not engaging, installed new one from truck stock, tested lid lock, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal ; used 1 W11307244 (LATCH) from stock"
Near Robstown, TX 78380
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Inspected unit, Compressor turns on but unit does not cool. Can’t hear slight gurgling from unit. Unit most likely has leak in system. Will possibly need a compressor installed or at very least you will need to be recharged and have a new dryer installed. This is an R 600 unit and will need kit for repairs.; ordrng 1 W11107829 (DRIER) and 1 W11225065 (COMPRESSOR)"
Near Corpus Christi, TX 78410
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "The customer said nothing has changed, same as before, making loud noise. Pulled one of the drawers out and found evaporator was iced up, ordered parts to resolve issue.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)"
Near Corpus Christi, TX 78412
Adam
Job Details: 10/02/2020
WASHER MAYTAG MVWX655DW1 Arrived at customers location customer states unit has already been worked on unsure of which company did repairs but unit is working fine.
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed components tested unit issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, ran test on agitator and spin cycle. Unit agitates as designed and spins as designed. Showed customer unit is working, and showed customer during a normal cycle that unit is working properly. Issue resolved."
Near Corpus Christi, TX 78410
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWC415EW1 "Loud noise per customer. F1E1, F7E5, F8E5, F0E2, cleared error codes, tested spin cycle, loud humming noise, unable to remove wash plate, the basket is real wobbly, ordered parts to resolve issue.; ordrng 1 W10521298 (spin basket) and 1 W10721967 (drive pulley) and 1 W10780044 (suspension) and 1 W10846191 (washplate)"
Near Rockport, TX 78382
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Installed fan and adapter, icemaker has better Airflow now. Unit should now have no issue producing ice. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Old Doors had had signs of damage at hinge locations this offset doors. This was not allowing doors to sit properly, thus leaving a 1/4 inch gap on lower section of doors. Replaced doors, and gap is no longer issue."
Near Odem, TX 78370
Adam
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Contacted customer before arrival call. Informed customer according to information on file it shows that dishwasher is over the one-year manufacturing. Customer states that the dishwasher is under a year old and I said that’s fantastic I need a hard copy of a receipt that shows the purchase date with the model serial number in order for me to work on the unit as a manufacturing warranty. Customer does not have the receipt showing purchase date. I did inform customer that for you need to be considered on your Manufacturing warranty I would have to have proof of purchase customer states they have a credit card statement. Informed customer unfortunately that would not get the job done that they would have to have a receipt showing the purchase date. Customer became more and more upset I did apologize but trying to get customer to have proper paperwork in order so they were not charged a labor or diagnostic fee. Customer states that’s fine they have a lawy
Near Corpus Christi, TX 78408
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHEN AID KRFF507ESS "Inspected unit, took readings on temperature both fridge and freezer section. Fridge set to 33 reading , Freezer set to 0 reading 12 - 15 . Call tech line and spoke with Joel, Explained issues customers having with unit and current findings. Tech line referred me to service pointer W11092686, this will take care of one issue. Tech line also recommends replacing fan and scissor harness in freezer as sensor might not be reading temperatures correctly. Will order the following parts in order to resolve these issues. 7728930105; ordrng 1 W10728094 (motor-evap) and 1 W11457241 (PAN KIT)"
Near Meyersville, TX 77974
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB765FW1 "F3E2., F0E4, F2E1, cleared error codes, couldn’t duplicate the noise, the customer showed a video with the squeaking noise, looked underneath and there was oil, installed ew gearcase, had a hard time removing the agitator and damaged it, ordered part and rescheduled customer ; rqstng P&A on 1 W11161960 (agitator)"
Near Kingsville, TX 78363
Adam
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Installed components tested unit issue resolved. I did advise customer of a wait time of 24 hours before unit reaches temperature. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW8040DW4 "Lid is broken on the back left corner, ordered lid to resolve issue ; ordrng 1 W11101059 (lid)"
Near Odem, TX 78370
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV03 "Cubes getting stuck water leaking through dispenser, always comes out crushed. Found ice built up underneath the ice bin, defrosted the ice on ice bin and cover, put bin back in place, ice dispensing cubes properly. Advised the customer if ice isn’t being used to empty it out weekly, otherwise it clumps up and will come out crushed instead of cubes, dispenser and appliance are working normal"
Near Robstown, TX 78380
John L.
Job Details: 10/02/2020
RANGE KITCHENAID KFED500ESS02 "Installed components, issue has been resolved."
Near Odem, TX 78370
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL FFHS2611LB4 "Original complaint ice maker not making ice. The ice maker is making ice, but not dispensing water or ice. It’s completely dead, checked the wires, look in good condition, no signs of a short, the UI control will need to be replaced. The customer doesn’t want to spend anymore money on the appliance."
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
WASHER AMANA NTW4516FW3 "The basket is wobbly per customer. The basket is broken at the shaft, will need to order basket and reschedule customer ; ordrng 1 W10554251 (spin basket)"
Near Robstown, TX 78380
John L.
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Installed all components, re-calibrated unit after installation. No noise heard coming from machine. Issue has been resolved."
Near Corpus Christi, TX 78404
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 Inspection of unit shows good voltage unit is heating properly and spinning. Customer complained of long dry times not that unit will not heat. Further inspection shows exhaust hose from dryer to wall in very poor condition practically bent in half. Advise customer to replace hose and to make it is straight as possible from unit to wall. Issue resolved
Near Odem, TX 78370
John L.
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Ran diagnostics, received one code F4E3 motor not running. As unit was going through diagnostics, could hear unit trying to start motor the motor would not turn, just made various clicks. Replace a motor to resolve this issue.; ordrng 1 W10917110 (pump&motor)"
Near Port Aransas, TX 78373
John L.
Job Details: 10/02/2020
WINE COOLER KITCHENAID KUBR204ESB00 "Installed compressor, charged unit. Unit held vacuum and pressures remained good. No noises during start up. Issue resolved. Customer reluctant to pay service fee, unable to collect for services. Customer claiming to call our company about service fees."
Near , TX 78370
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found condensation in ice bin. Issue with dispenser door not sealing properly. Replace door to resolve this issue also replace adapter to increase air flow to ice maker to keep ice from fusing.; rqstng P&A on 1 W10654548 (door-ice) and 1 W10864519 (adapter)"
Near Ingleside, TX 78362
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Installed component, ran unit after installation. Put unit into diagnostic mode and ran a few tests to determine if unit was working properly. When testing compressor found the compressor was not running. Replace start device and tested again. Compressor started running but found unit was not cooling or pooling heat. Unit most likely has a leak within the system. Most likely leak is at evaporator and will need to be replaced to resolve issue; ordrng 1 W10177049 (sub 10143759) and 1 W10313899 (evaporator)"
Near Corpus Christi, TX 78414
John L.
Job Details: 10/02/2020
REFRIGERATOR AMANA ART308FFDM06 "Compressor was not issue, found unit to be low on Freon. Installed a dryer, Vacuumed and charged unit unit held vacuum and held pressure’s. Unit is now cooling and issue has been resolved.; used 1 WPW10143759 (DRIER UV) from stock"
Near Corpus Christi, TX 78411
Adam
Job Details: 10/02/2020
WASHER AMANA NTW4516FW3 Installed component calibrated unit ran verification cycle issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 10/02/2020
WASHER MAYTAG MHW5630HW1 Inspection of unit shows error code for FHE1 longfill. Replace valves and control to resolve issue; ordrng 1 W11036928 (valve) and 1 W11036930 (valve) and 1 W11329040 (cntrl-elec)
Near Corpus Christi, TX 78418
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed component tested unit issue resolved
Near Rockport, TX 78382
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB865GW0 "Installed lid, F5E3, F0E3 F5E2, F2E1 error codes, cleared error codes and tested lid lock, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Corpus Christi, TX 78416
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Spoke with management team will be scheduling return visit for Friday the ninth with recommended equipment from tech line. Also ordering water valve for unit; ordrng 1 W10420083 (valve)
Near Corpus Christi, TX 78413
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed evaporator fan and control board also turned off adaptive defrost. Tested several components all responses are positive issue resolved.
Near Corpus Christi, TX 78412
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install components, checked for function. Icemaker is functioning and should produce ice as designed. Issue resolved."
Near Rockport, TX 78382
Michael
Job Details: 10/02/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Installed parts ordered, the light and MW are working normal"
Near Meyersville, TX 77974
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWC565FW1 "Won’t complete wash per customer. F7E1 error code, cleared error code, attempted to calibrate but the motor was stuck, capacitor and actuator are good. Removed the console and removed the connections and plugged them back in, I was able to calibrate and perform a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Making a banging noise per customer. The appliance was leaning back, had a platform on the front casing it to lean back about an inch, let the legs all the way out on the back, appliance is level, calibrated and performed a diagnostics test, completed with no issues or error codes, tested the spin cycle on manual test, the appliance isn’t banging and spinning properly, appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer said it’s making a loud noise the compressor comes on, Evaporator is not frozen and the fan is blowing normal, tested compressor, working normal, pulled the appliance out and found it was pushed up against the window seal, pushing against the back panel where the compressor is located. Unplugged the appliance for 5 minutes and plugged it back in, to allow everything to start up on its own, no abnormal noises, the appliance is working normal, pushed appliance back in place and made sure it wasn’t pushed too far back."
Near Sandia, TX 78383
John L.
Job Details: 10/02/2020
DRYER MAYTAG MEDC465HW0 "Installed components, tested after installation. Issue has been resolved."
Near Portland, TX 78374
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Tested unit icemaker will call for water but will not harvest. Replace icemaker to resolve issue. Icemaker was pre-screened.
Near Orange Grove, TX 78372
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 Inspection of unit shows tab that holds door switch broken. Replaced with truck stock. Issue resolved; used 1 WP3406107 (DOOR SWITCH) from stock
Near Corpus Christi, TX 78412
Adam
Job Details: 10/02/2020
WASHER WHIRLPOOL MVWC565FW2 Installed components calibrated unit ran verification cycle issue resolved
Near Rockport, TX 78382
John L.
Job Details: 10/02/2020
RANGE AMANA ACR4303MFW "Replace control, issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer light module was in fact bad and foamed in. Replaced module with LED kit. Issue resolved
Near San Antonio, TX 78218
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Verified cosmetic damage to door within 30 days of purchase. Changed orientation of doors also. Please contact when door arrives. ; ordrng 1 LW10803941 (dor-fip)