Near San Antonio, TX 78255
Colton B.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL AFD2535DEW Issue is no ice production. Finding issue to be a bad ice maker. Ordering new ice maker to resolve issue.; ordrng 1 W10884390 (icemaker)
Near San Antonio, TX 78253
Justin
Job Details: 03/23/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Found unit to have a bad fuse, replaced with truck stock. Unit is heating and working as designed. Collected 228.94. ; used 1 WPW10638608 (FUSE) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer: dishwasher had stopped running randomly. Customer found circuit breaker had tripped. When he turned the breaker back on the dishwasher had sparked at junction box. Found ground wires had came loose and made arced on metal. Cut and cleaned wires and re installed. Unit tested good. Informed customer of survey.
Near San Antonio, TX 78230
Steven G.
Job Details: 03/23/2020
RANGE MAYTAG MER6600FZ2 "Checked range after checking temp found right side of cabinet getting hot, took side panel of and made sure installation was in place which it was, talked to tech line and advised me that this normal operation"
Near Adkins, TX 78101
Steven G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found assembly broken ordered while refrigerator was running could not hear any noises, everything was sounding normal, will go over unit again when I come back to install part; ordrng 1 W11183656 (ASSEMBLY )"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 "Customer complaint is that the microwave just stopped working. Found the top interlock pushed in and the bottom interlock came off. Will need interlock. Repaired existing interlock so customer can use microwave, ordering replacement.; ordrng 1 W11244494 (interlock)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/23/2020
WASHER MAYTAG MVWB835DC4 Washer lid is cracked near hinge. Replaced lid. No further issues. Tested to complete.
Near Corpus Christi, TX 78412
Adam
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint of washer nonresponsive no lights no function. Unplug the washer waited a few seconds plug it back in lights to control board and panel came on canceled function tested unit no error codes found. Started normal wash cycle watched units performance through first few minutes of agitating with wash setting no issues found. Issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 03/23/2020
WASHER MAYTAG MHWE201YW00 Inspection of unit comes back with error code for drain pump as well as miscommunication between control and UI. Replaced both control and interface as well as drain pump to resolve issue. Job will require authorization. Job will require two technicians it is a stacked unit and small space; rqstng P&A on 1 W10130913 (pump) and 1 W10359218 (console) and 1 W10373842 (cntrl-elec)
Near Corpus Christi, TX 78415
Adam
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW5000DW3 Install components calibrated unit ran verification cycle issues resolved. Customer is Spanish-speaking only after trying to get customer to sign tablet three or four times customer never came back to door left home.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/23/2020
WASHER WHIRLPOOL MVWC465HW2 Inlet valve not letting water in. Needs inlet valve. Belt is squeaky at initial spin. Needs belt and pulley.Leslie to see about policy adjust to at least cover parts.Belt. W11239857Splutch. W10721967Val. W11210459; ordrng 1 W10721967 (drive pulley) and 1 W11210459 (valve) and 1 W11239857 (belt)
Near Wytheville, VA 24382
Chris S.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFE320M0ES2 The control is getting voltage but isn’t working. There is an f9 error code. ; ordrng 1 W11122560 (cntrl-elec)
Near Aransas Pass, TX 78336
Adam
Job Details: 03/23/2020
OVEN KITCHENAID KOCE507ESS09 Inspection of unit shows microswitch not always being depressed fully which in turn is causing the microwave not to run every time. Replace interlock harness and switch to resolve issue. Job should be double labor it is a built-in oven. Also requesting helper; ordrng 4 461967848881 (switch)s and 1 W10358241 (interlock)
Near Sinton, TX 78387
Adam
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Inspection of unit shows large amount of frost growing on back bottom wall of freezer compartment also air baffle into fridge compartment has large amount of frost growing over as well. Replace evaporator harness fan motor air baffle and control to resolve issue.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11026013 (contrl-box) and 1 W11162983 (diffuser)
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/23/2020
DRYER WHIRLPOOL MEDB835DW4 Motor working hard and causing vibration minutes int the cycle. ; ordrng 1 W11126010 (motor-drve)
Near Vinton, VA 24179
Uriah B.
Job Details: 03/23/2020
LAUNDRY MAYTAG MVWB765FW3 Unable to reproduce noise wheel in home. Cx to try to record woh phone and call back if problem persists. Adjusted right front leg to try to level unit better. ; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/23/2020
DRYER MAYTAG MEDC215EW1 "Roller shaft. WPW10359270. Needs roller shaft. ; ordrng 1 WPW10359270 (roller shaft,support)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/23/2020
DRYER WHIRLPOOL WED4815EW1 Belt snapped. Needed repair kit. All checks ok after replace. ; ordrng 1 4392065 (dryer repair kit)
Near Salem, VA 24153
Chris S.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW5000DW3 "Ther is an F7E5 error code indicating the shift actuator is failing. We will order and replace the actuator. I replaced the actuator and checked operation. There was still no operation. I found a break in the j2 pin 2 connector wire. We will replace the wire harness. ; ordrng 1 W11255099 (WIRE HARNESS ), used 1 W10913953 (ACTUATOR) from stock"
Near Troutville, VA 24175
Chris S.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW7040DW0 The drain pump is pumping very slowly causing the water level sensor to throw error code F3E1 ; ordrng 1 WPW10581874 (pump-water)
Near Christiansburg, VA 24073
Chris S.
Job Details: 03/23/2020
REFRIGERATOR LG LFX28978ST00 The compressor is very loud and would need to be replaced. Customer won’t have it repaired.
Near Jacksonville, AR 72076
Doug M.
Job Details: 03/23/2020
XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Inspected unit for low water pressure tested incoming supply checked ok,performed service diagnostics found line heater not turn on allowing line to form ice,turned on heat,customer to monitor,customer does have extended warranty,informed customer if this does not correct issue she will have to contact extended warranty company fo proper dispatch"
Near Little Rock, AR 72211
Doug M.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFE320M0ES2 "Replaced oven control and oven sensor due to short not allowing unit to heat correctly,tested unit operation checks ok"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 03/20/2020
DISHWASHER MAYTAG MDBH979SAB0 "Eplaced control board, control panel, and sensor. Tested to complete. Unit is good to go. Service call/diagnosis were covered previous trip. Parts are covered. Collected labor."
Near Lakehills, TX 78063
Richard G.
Job Details: 03/20/2020
WASHER MAYTAG MVWB835DW4 Entered diagnostics and found error codes F6E3 and F6E2 ACU and UI errors. F2E1 UI stuck button. Replaced control and console. Tested to complete. Unit is good to go.
Near Castroville, TX 78009
Richard G.
Job Details: 03/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced both controls. Tested to complete. Unit is good to go.
Near San Antonio, TX 78218
Steven G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Checked refrigerator found unit not cooling, found bad control board, replaced control checked operation unit working at this time ; used 1 WPW10503278 (CONTROL) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/20/2020
OVEN ELECTRIC (D KITCHENAID KOSC504ESS01 "Replaced trim, vent and screws. Unit is good to go."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/20/2020
WASHER MAYTAG MHW6630HW0 "Customer complaint is that the unit is leaking. Entered diagnostics and found error codes F0E2 oversuds, F8E1 valve failure. Ran automatic test and did not see any obvious leaking. Ordering valves. Customer is going to monitor and try to pinpoint exact leak location while waiting for the valves.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"
Near San Antonio, TX 78218
Steven G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked refrigerator found food freezing in refrigerator section, found bad damper control, replaced damper checked operation unit working normal now ; used 1 W10196393 (CONTROL ) from stock"
Near San Antonio, TX 78237
Richard G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced auger motor. Tested unit, auger motor hums but still fails to turn. Called techline for assistance. Found wiring harness to be broken between the control and the cabinet at the wire connecting to the auger. Ordering wiring harness.; ordrng 1 W11396386 (WIRING HARNESS)"
Near San Antonio, TX 78209
Steven G.
Job Details: 03/20/2020
WASHER ROPER RTW4516FW2 "Checked washer found unit not getting hot water, replaced bad water valve checked operation unit working normal now"
Near San Antonio, TX 78253
Richard G.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFC150M0EW3 "Customer complaint is that the burners on the stovetop will overheat when on a low setting and the oven will also overheat in some areas and others it will not heat well at all. Entered diagnostics and found no error codes. Unit has thermal limiters on the burners. Ordering infinite switches, control panel, and bake element.; ordrng 1 W11122557 (cntrl-elec) and 1 W11182108 (elmnt-bake) and 2 WP3148953 (switch-inf)s and 2 WP3149404 (switch-inf)s"
Near San Antonio, TX 78239
Steven G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Checked refrigerator customer complaint is smelled smoke inside refrigerator removed and checked fans and motors, found installation had fallen on defrost element and smoked cleaned installation checked operation unit is working normal now"
Near San Antonio, TX 78233
S. L.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED6620HC1 Removed top front and drum replaced UI and control board then replaced cutoff kit and thermistor and ran diagnostics completed all steps and ran test found cycles longer heating to 165 at exhaust. All operations normal.
Near Lakehills, TX 78063
Richard G.
Job Details: 03/20/2020
DRYER MAYTAG MEDB765FW0 Replaced control but still receiving power failure. Ordering harness and UI .; ordrng 1 W10907915 (harns-wire) and 1 W11089306 (overlay)
Near Schertz, TX 78154
Steven G.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFC150M0EW3 "Checked range found upper burners working but oven is not, checked and found bake element not getting 220 volts replaced bad control board checked operation unit is working normal now"
Near Elmendorf, TX 78112
S. L.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW3 Removed top removed old basket replaced gearcase dampers and basket install new washplate calibrated and tested all operations normal.
Near San Antonio, TX 78233
S. L.
Job Details: 03/20/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Removed cabinet replaced cabinet replaced turntable ring drive and turntable tested all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 03/20/2020
WASHER MAYTAG MVWC565FW2 "Checked unit no errors all components are working, called tech line they are closed,for training for next 2 hours. Called Trade Partners spoke to Carly SR number 7727065623 let them know that unit is performing as designed and no repair is needed customer wants unit exchanged advised her that this is not my decision and unit is working as designed."
Near Kirby, TX 78219
Steven G.
Job Details: 03/20/2020
DISHWASHER MAYTAG MDB7749AWQ2 "Checked dishwasher unit was dead, replaced BIMETAL after replacing air baffle unit still leaking water at left corner ; ordrng 1 8534952 (accumulator assy), used 1 W10258275 (BI-METAL) from stock"
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced damper control due to it opening found frost build up at evap. Defrosted evap no further issues found. Ran diagnostics test no error codes found during testing. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW7000DW2 "Issue was a bad gear case. Had to break wash plate to remove it. Replaced gearcase,wash plate and agitator nut. Unit tested good."
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/20/2020
COOKTOP ELECTRIC WHIRLPOOL WCG55US6HS00 "Last trip found faulty regulator, replaced regulator to resolve. Didn’t fix the issue. Called techline spoke with Kurt. He stated the only thing that can cause this issue with the unit is the regulator and since that has been replaced it’s due to incoming pressure. He advised to have customer contact the gas company. 7727413189No further issues at this point for me."
Near , TX 78056
Justin
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Job was completed, dishwasher is draining properly. Spoke with customer."
Near Stockdale, TX 78160
S. L.
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW3 Found F6 E2 error code and when plugged unit in found small spark from power plug at outlet. Checked polarity it was good Called tech line spoke to Liam SR number 7727418413 he advised this is normal when you first plug unit in checked connector at UI have 5v DC and harness is good need to replace UI called safety spoke to rescheduling 3/26. Called safety spoke to Theresa SR number 7727383019.; ordrng 1 W11135391 (Ui)
Near Lakehills, TX 78063
Justin
Job Details: 03/20/2020
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Calling techline to assist, Ed from techline is assisting. 7727413930 found the issue to be either the harness or motor. Found harness going to motor slightly not seated properly, reseated and tested to complete. Also found connector on control board slightly loose as well, all issues have been fixed. Unit is good to go."
Near Floresville, TX 78114
S. L.
Job Details: 03/20/2020
MW-HOOD COMBO SAMSUNG ME21M706BAG "Found c-10:error code ran diagnostics and per tech sheet advises to replace gas sensor ordering board as well. Parts under limit of cost rescheduling 3/26; ordrng 1 DE32-60011A (sensor,humidity) and 1 DE92-03928C (CONTROL)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated: third rack slide arm damaged. Found wheel had broken off. Replaced track. Unit tests good.
Near La Vernia, TX 78121
S. L.
Job Details: 03/20/2020
FREEZER WHIRLPOOL WZF79R20DW03 Opened box to door and found scratch snapped photo went to talk to customer she advised me that door is not problem but problem is cabinet is dented in and she states issue was there when she 1st bought unit snapped pictures here as well called Tech line spoke to Andy at Tech line SR number 7727419316 determined this is not functional failure and unit is working as designed called Trade Partners spoke to Melinda same SR number updated her on issue. Advised customer to contact Lowes.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Spoke to customer and she said builder is going to replace unit. Does not need service.
Near Bandera, TX 78003
Justin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Used sealer gum to fill gap, will monitor leak to see if this fixes issues."
Near Medina, TX 78055
Justin
Job Details: 03/20/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Calling techline about issues, Bryan is assisting said he is leaning towards water level sensor. Pump is dead again, File number 7727415482."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Issue stated: refrigerator had dispenser issues. Found unit not getting good flow through water valve, not actuating. Replaced water valve. Unit tests good."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
DRYER MAYTAG MEDB835DC4 "Issue stated: physical damage, please review pics. Replaced console overlay and missing hinge plugs."
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/20/2020
WASHER SAMSUNG WF363BTBEUF/A2 "Installed new dampeners. Found counterweight was damaged and will need to be replaced. Ordering counterweight. ; rqstng P&A on 1 DC67-00622B, states that autho needed"
Near Bulverde, TX 78163
Devon F.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL JFX2897DRM02 Customer complaint was unit would leak found leak to be coming from fridge evap cleared drain tube of ice and debris unit is operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 03/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS Customer complaint was unit would UI would be al black replaced UI panel to resolve issue unit is operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint was unit would not make ice tested ice maker ice maker pass test called for water no water see ice in ice maker fill tube model doesn’t have fill tube heater function test ordering new control board to resolve issue.; ordrng 1 W11212392 (cntrl-elec)
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Tested unit. All led modules are dim and not lighting. Will need to replace all three modules. ; rqstng P&A on 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFE510S0HB1 Tested range. F1E0 error code. Will need to replace control. ; ordrng 1 W11316353 (cntrl-elec)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/20/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind
Near Helotes, TX 78023
Colton B.
Job Details: 03/20/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 "Customer complaint was that light would stay off until someone tapped the compartment. One night they tapped it, it sparked and now won’t turn off. Finding issue to be a faulty light socket and control board. Rescheduling control board and order a socket. Returning Monday.; ordrng 1 W10210871 (holder,lamp)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW8040DW "Issue stated: error code. Put unit through diagnostics, no error code present. Ran unit through diagnostic cycle, found water flow very slow. Replacing valve assembly.; ordrng 1 W11173597 (housing)"
Near San Antonio, TX 78253
Justin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replaced blade and motor evaporator harness for unit, tested to complete."
Near San Antonio, TX 78253
Justin
Job Details: 03/20/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Spoke with customer , said issues was fixed."
Near Helotes, TX 78023
Colton B.
Job Details: 03/20/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Customer complaint was that cooling fans run too long, opening door stops baking, clock always wrong and oven is too warm. Calibrated oven so that it now heats to temp. Turned WiFi off to help clock stay correct. Called techline about cooling fans And door opening (SR: 7727415246). Techline said both of those things are normal. Asked customer to get a video of oven turning off durning door opening because I couldn’t replicate it."
Near San Antonio, TX 78249
Christian G.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED4850BW1 Issue stated by customer: NOT DRYING CLOTHES. Previously found unit miswired. Ordered ACU and wiring harness to resolve issue. Wiring harness sent was wrong style harness(please review pics).; ordrng 1 W10565798 (harness)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Last. Trip found faulty control due to not sending voltage to light socket. Replaced control to resolve the issue. No further issues at this point. Yes to survey and leave behind.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Need bracket and cam door for right side door. ; ordrng 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Friction pad on left side broke off. Upon inspection found the right side was about to fall off as well replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS03 Checked oven found no issues with heating ran diagnostics test no issues. No error codes found during testing or operation. Unit hit target heat after 10 minutes 3 times no issues. Unit held temperature. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/20/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Checked oven while in diagnostics found lights flickering while switching relay. Ran oven out of diagnostics turned on upper bake element with lights on and all lights flickered. Ordering control boards.; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 03/20/2020
REFRIGERATOR KITCHEN AID KSC24C8EYY02 Checked refrigerator found condensation at middle of doors almost freezing.found freezer not freezing and refrigerator getting warm. Found start device on compressor charred. Spoke to techline they confirmed sealed system issue. Spoke to customer about issue. Customer stated they no longer wanted to continue service. Collected service call fee. Job complete.SR7727415179
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW1 Installed new lid lock. Tested washer. No issues during testing. Unit is working properly. Tested to complete.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/20/2020
DISHWASHER KITCHENAID KDTM404ESS2 Last trip techline stated to replace the lower spray arm. Pulled old spray arm out and compared the old spray arm and new side by side and the old arm was slightly taller than the new. Replaced spray arm with new to resolve the issue. Unit performing as designed now. Part was just replaced so still covered under part warranty.
Near Boerne, TX 78006
Colton B.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED92HEFW0 Customer complaint was no heat dryer. Found issue to be a bad heating element. Replaced element to resolve issue. Unit tested good.; used 1 WP8544771 (ELEMENT) from stock
Near , TX 78015
Colton B.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint was a intermittent leaking dishwasher. Noticed customer had bowls facing down in the lower rack which could cause the leak. Removed bowls and ran unit, no leaks detected. Raised legs a little to help prevent further leaking as well as explained proper loading to customer."
Near San Antonio, TX 78260
Devon F.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW8500DC5 Customer complaint was unit would not start replaced motor unit still don’t work found lid switch faulty ordering lid switch and clutch to resolve issue.; ordrng 1 W10754448 (clutch) and 1 W10810403 (lid lock assy)
Near San Antonio, TX 78253
Justin
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL KDTM354ESS3 "Need new dispenser, rinse aid is leaking out from dispenser. ; ordrng 1 W10861000 (detergent dispenser)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Calling techline per notes and reoccurring issues. Spoke with Rick, he stated based on pressure reads high side around 85 psi and 35 psi on low side and noise of hissing coming from compressor, it’s a restriction could possibly be from bad compressor. Ordering new compressor based on recommendations from tech line; ordrng 1 W10841139 (compressor)"
Near San Antonio, TX 78229
Jesus C.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 No model serial number on unit. Called CXC. Will need to verify information with clerk. Will need to put in a tag request once information is verified. Then we can work on u it. Clerk not available at the moment. Will return. ; schdld next appmnt for 3/23 MON !
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW8040DW Tested washer. No stored error codes. Ran calibration. Ran diagnostics cycle. No issues during testing. Unit is working properly. Tested to complete.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Complaint of water spilling out onto the floor. Found 2 of the 3 tabs that hold the motor in place not secured properly. Secured those and ran diagnostics testing on unit. Unit not leaking now. No further issues at this point.
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW4955HW1 Tested washer. F8E1 error code. Good water from valves. Pressure hose is kinked. Fixed pressure hose. Ran washer. No issues during testing. Washer is working properly. Job complete.
Near San Antonio, TX 78250
Christian G.
Job Details: 03/20/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Wrong part. Reordering door.; ordrng 1 W10862412 (dor-fip)
Near San Antonio, TX 78255
Colton B.
Job Details: 03/20/2020
DRYER WHIRLPOOL LEQ9508PW1 "Issue was no light in drum and no heat. Replaced thermistor,unit now heats. The socket I received was defective. Getting an OL reading when testing. Customer is fine with no light as long as dryer works. Collected for thermistor fix and labor, marking socket as defective."
Near San Antonio, TX 78257
Colton B.
Job Details: 03/20/2020
WASHER MAYTAG MVWB855DC3 "Customer complaint is a sulfur/sewer smell when unit fills. Unit smells fine without water in it and customer uses the afresh pods and keeps washer clean. I let washer fill for 1 minute and the sulfur smell was present. Issue believed to be one of plumbing, not the washer. Called techline (SR: 7727419047) who agreed with my assessment. Customer wanted me to take drum out of washer to see if there was any mildew build up. I explained to her that I was not going to do that because if there was something in the washer it would stink all of the time, not just when the water is filling it. The only variable that changes is the water. Customer stated to just close the ticket and she’ll have Mr. Appliance come look at it."
Near San Antonio, TX 78249
Colton B.
Job Details: 03/20/2020
WASHER MAYTAG MVWB835DC3 Issue was a dead UI panel. Replaced console to resolve issue. Unit tested good.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
DRYER MAYTAG MEDX655DW1 SAFTEY. Issue stated by customer: Dryer wouldn’t stop running once started. Voltage from wall tests good through plug and terminal black. Found timer running non stopped. Ordering timer and ACU to resolve issue.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10642928 (timer)
Near Shavano Park, TX 78231
Douglas H.
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW3 Unit door slamming after lid install yesterday. Found that I installed the hinges backwards. Fixed hinges to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit having defrost issues with freezer evap. Changed out control. Tested unit. No further issues. Tested to complete.
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/20/2020
WASHER MAYTAG MVWX655DW1 Customer no longer needs service.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW4855HW1 "Issue stated by customer: washer not draining fully. Previously found bad drain pump. Replaced drain pump, recalibrated unit. Unit tests good. Informed customer of survey."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: Refrigerator makes loud knocking noise. Previously found diffuser motor running very loudly/grinding. Replaced diffuser assembly. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/20/2020
WASHER MAYTAG MVWC465HW2 Tested washer. No stored error codes. Ran calibration. Ran diagnostics cycle. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78227
Ezequiel V.
Job Details: 03/20/2020
DRYER MAYTAG MEDB835DW4 Arrived at customer home customer provided proof of extended warranty from Lowe’s. Unable to work on appliance due being out manufacture warranty. Spoke to customer about about getting proper dispatch from extended warranty. Job complete
Near San Antonio, TX 78227
Ezequiel V.
Job Details: 03/20/2020
WASHER MAYTAG MVWB835DW2 Arrived at customer home customer provided proof of extended warranty from Lowe’s. Unable to work on appliance due being out manufacture warranty. Spoke to customer about about getting proper dispatch from extended warranty. Job complete
Near San Antonio, TX 78247
Devon F.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would make loud noise when washing replaced gearcase and motor to resolve issue unit operating as designed.
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW560CHW0 "Double checked diagnosis, to find unit functioning properly. Parts weren’t needed. The issue of draining was caused by pet hair clumping and over loading unit. No further issues at this point."