Near San Antonio, TX 78256
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer stated unit wasn’t making ice then started making ice. Found ice bin full of ice cubes. Tested ice maker. Ice maker functioning properly. Likely cause of ice maker issue was a vapo locked water line. Unit is functioning properly. No further issues at this point.
Near San Antonio, TX 78232
Tommy B.
Job Details: 10/15/2020
WASHER MAYTAG MHW8630HW1 Swapped out a faulty cold side water inlet valve to resolve functioning issues. Unit tested good now with no further issues at this time. No helper needed.
Near Canyon Lake, TX 78133
Jim G.
Job Details: 10/15/2020
RANGE SAMSUNG NE59M4320SS On previous visit Samsung Technical support gave wrong part information. Part number given was for single burner not dual burner. Reordered correct burner regulators (infinite switches). ; ordrng 2 DG44-01006B (DUAL REGULATOR )s
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HV00 Unit control lock was turned on. Attempted to turn off control lock but wouldn’t turn off. Had to reset breaker to get it to turn off. Unit is functioning properly now. No further issues at this point.
Near Boerne, TX 78006
Colton B.
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Issue is no ice production. Door heater wires were not broken. Ice maker passed automatic test and valve filled the tray. Finding issue to be a faulty control, ordering new control and returning.; ordrng 1 W11333076 (CONTROL)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced door checked seal no issues no air gaps in gasket. Unit is closing as designed. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KBSD606ESS00 I verified that the icemaker had flakes of what appeared to be the paint coating within the reservoir. Customer is very upset. Appears to be a part defect.
Near Boerne, TX 78006
Colton B.
Job Details: 10/15/2020
WASHER MAYTAG MHW8630HW0 Issue is mold in the dispenser area. Called techline and spoke to TJ (SR: 7729042995) who stated that to resolve issue customer needs to use a bleach based cleaning spray and do a clean washer cycle. I cleaned as much as I could off with a spray and towel and relayed techline recommendation.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/15/2020
WASHER MAYTAG MVWB835DW3 "Customer stated that Lowes told him the unit was under warranty through extended warranty, there’s no indication of this. Instructed customer to contact Lowe’s or whirlpool to seek information regarding warranty. No action taken."
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/15/2020
OVEN ELECTRIC (D KITCHENAID KSDB900ESS3 Customer stated that the issue is there is a loud ticking noise during preheating. Also that the drawer under the unit is crooked. The noise issue is in relation to the blower fan. The drawer issue is from the right side slide being broken. Ordering parts to resolve issue.; ordrng 1 W11107275 (fan-blwr) and 1 W11123024 (slide-drwr)
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
RANGE AMANA AGR5330BAB3 Replaced cap burner and burner top. Tested to complete
Near Castroville, TX 78009
Justin
Job Details: 10/15/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control and console for unit. Unit is good to go.
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 "Customer stated that the issue is the unit is getting hot on the door while running. On call ahead, instructed customer to turn on the unit so that we could duplicate the issue. On arrival approximately 20 minutes later the door is very hot to the touch. Ordering door panels and seal to resolve issue. ; ordrng 1 W10861224 (door) and 1 W10861521 (seal-door) and 1 WPW10463967 (door)"
Near San Antonio, TX 78245
Justin
Job Details: 10/15/2020
RANGE WHIRLPOOL WFC150M0EB3 "Replaced missing piece for cooktop on light, customer said right big burner was acting up, was able to test and did not see anything wrong with unit. Unit good to go."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
WASHER LG WM2501HWA The drain pump is non responsive. Reordering part and will attemp to install anew. ; ordrng 1 4681EA2001T (DRAIN PUMP )
Near Castroville, TX 78009
Justin
Job Details: 10/15/2020
VENT HOOD WHIRLPOOL WVU17UC0JS "Vent hood is missing fan blade, will order fan blade. ; ordrng 1 WPW10395033 (motor-fan)"
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW6620HW0 Tested washer. No error codes. No spin was saved on program. Performed customer instruct on proper use and care procedures. Unit is working properly. Job complete.
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB8959SKB0 "I found that the drain hose was not looped up. I fixed this by using a zip tie. WPW10339879 Tested unit and it still will not drain. Unit will need a new drain pump. Part ordered.; ordrng 1 W11412663 (DRAIN PUMP), used 1 WPW10339879 (ZIP TIE) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 10/15/2020
DISHWASHER SAMSUNG DW80R5061US/AA00 Customer complaint is that the unit will sometimes stop and receive an OC code. Faulty drain pump. Ordering drain pump.; ordrng 1 DD31-00005A (DRAIN PUMP)
Near San Antonio, TX 78239
S. L.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE320M0ES0 "Checked range found both right side elements burnt out and right front burner switch shorted, replaced burner switch and elements checked operation unit is working correctly now"
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH3107HB3 Replaced interlock and control. Unit is running good. Good heat. No further issues. Tested to complete.
Near San Antonio, TX 78251
Justin
Job Details: 10/15/2020
MICROWAVE OVEN IKEA IBMS1455DS00 "Replaced last two push buttons, tested to complete."
Near San Antonio, TX 78257
Tommy B.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED560LHW0 Customer stated that the issue is the unit makes a very loud noise during operation. Found issue to be caused by broken motor. Ordering parts to resolve issue.; ordrng 1 W11234001 (motor-drve)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Door is visibly dented/scratched. Please contacted schedule appt when door is available for install. ; ordrng 1 WRF757SDHZ01 (LEFT DOOR REFRIGERATOR )
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT750SAHB0 Customer stated unit door not latching so won’t start. Managed to make unit work by opening and closing door. Ordering door latch for intermittent functioning. ; ordrng 1 WPW10653840 (LATCH)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Verified pantry UI at fault. Quoted price of board and possible repair. Customer declined repair but for he mean time the unit is functioning properly as I have disconnected pantry UI control board. Collected service fee.
Near San Antonio, TX 78254
Justin
Job Details: 10/15/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Need to go forward with console. Rescheduled for next Friday. ; ordrng 1 W11297728 (console)
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/15/2020
RANGE KITCHENAID KDRP463LSS08 Tested unit. Found bad fuse in back and under cooktop. Replaced and reset fuses. Unit powered on. Good heat. No issues during testing. Collected payment for repairs. Job complete. ; used 1 WPW10638608 (FUSE) from stock
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Customer complaint is that sometimes the unit powers off when refrigerator door is open. Forund loose connection on door switch, believe that to be the issue. Called techline (SR7729047392) who also recommended changing the wall plug. Plugged unit into a different outlet. Customer will call if issue returns."
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE525S0HS1 Wiring on terminal block is damaged. Ordering new block and harness. ; ordrng 1 W10245259 (block-term) and 1 W11449104
Near San Antonio, TX 78225
Jesus C.
Job Details: 10/15/2020
WASHER MAYTAG MVWX655DW1 Wrong gearcase in box. Need gearcase with short shaft. Will give discount on labor for inconvenience. 120 labor. Will order gearcase and reschedule. ; ordrng 1 W11035751 (gearcase)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/15/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 Replaced freezer door to resolve frozen fill tube issue. Unit testing good.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Customer complaint is that sometimes the unit powers off when refrigerator door is open. Forund loose connection on door switch, believe that to be the issue. Called techline (SR7729047392) who also recommended changing the wall plug. Plugged unit into a different outlet. Customer will call if issue returns."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
RANGE WHIRLPOOL WEE510S0FS2 "Last panel damaged on arrival. Checked panel with builder, no damage on new panel. Replaced panel to resolve the issue. Unit testing good. Customer approved of repair."
Near Helotes, TX 78023
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRFC302ESS02 Customer stated that the issue is the unit is building a frost in the freezer section. Found issue to be caused by the gasket not sealing properly at the top right corner. Ordering parts to resolve issue.; ordrng 1 W10571967 (frz door gasket (gr))
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 10/15/2020
DRYER MAYTAG MEDB765FW0 "Checked dryer found squealing coming from front left roller called techline spoke to Robert, techline advised to replace front bulkhead completely. Ordering parts to resolve issue.SR7728728070; ordrng 2 3934666 (nut)s and 2 695240 (screw)s and 2 W10359271 (support roller shaft)s and 1 WP697557 (bulkhead)"
Near San Antonio, TX 78228
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Thawed out evaporator. Removed silver tape from thermistor and unit began releasing Freon from the evaporator. Removed thermistor and found evaporator tube cut underneath tape that was holding thermistor in place. Called techline and spoke with Andrew, says to replace the evaporator. SR#7729044703 Customer is not happy and is wanting a replacement refrigerator. Says to have the customer contact Whirlpool customer service. Customer is not happy with service. Stating that he is not given any information when I told him that we will have to order and replace the evaporator and will need to have a sealed system technician come out for the repair. Customer proceeded to state that I was a piece of “shit” and that We had horrible service. Customer was given the office phone number to voice his complaints and demanded that I contact my supervisor for him to speak with. Customer asked for My supervisor’s direct number, when I refused to give out his persona
Near Boerne, TX 78015
Douglas H.
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Customer stated unit not finishing a cycle. Found F5e1 door stuck open error and f5e2 door stuck closed error. Ordering door switch to resolve the issue. Unit is under warranty, customer provided proof of purchase. ; ordrng 1 WPW10653840 (DOOR SWITCH )"
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/15/2020
WASHER MAYTAG MVWC565FW0 "Replaced gear case, drive pulley, actuator, hub and belt. Testing unit I found that the unit will not go into low spin or low agitate. This unit will need a new motor and I’ll need a capacitor as a contingency. I will return to vendor parts not needed.; rqstng P&A on 1 W11026785 (motor-drve) and 1 W11395618 (CAPACITOR), states that autho needed"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
RANGE KITCHENAID KFDC558JSS00 UI control did not arrive. Reordering. ; ordrng 1 W11400494 (UI CONTROL)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Checked refrigerator found dent on refrigerator compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Complaint t is ice bucket releases button broke. Found real ease button broke from container. Will need to replace container. ; ordrng 1 W10769145 (ice-contnr)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 I was able to adjust so the door will close more easily and seal after closing the left door. Customer is still very unsatisfied with the repairs and refrigerator function. ; saved tckt
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/15/2020
WASHER MAYTAG MVWB450WQ1 Our customer is having a problem with the u it getting really loud in the last 5 minutes of the spin. I found evidence of possible oil underneath the washer near the motor. Entered service test mode and found the F70 overload error. When conducting automatic test mode the valve seemed strained and e excessively loud. Unit did the 23 rpm spin with no issues. Ran manual motor test and the unit gets really loud during medium and high spin. This unit will need a bearing job and to do it right we would have to change out both the inner and outer tub. This is to cost prohibitive. ; ordrng 1 W10193886 (tub outer) and 1 W10296143 (basket) and 1 W10435302 (bearing)
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/15/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Tested unit. Drain pump and recirculating pump not running. Found hard water deposits throughout system. Cleaned all pumps and hoses. Ran cleaning cycle. Drain pump runs. Recirculating pump is running. Customer should have ice within 24 hours. Collected payment for service fee and cleaning. Job complete.
Near San Antonio, TX 78213
Richard G.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the unit is cooling fine, but now the ice and water are not working. Tested out unit and found issue to be with the dual valve. Ordering dual valve.; ordrng 1 WPW10341329 (water valve assy)"
Near San Antonio, TX 78238
Richard G.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFC150M0JB0 Customer complaint is that the burners are not turning on. Verified issues with burners. Ordering replacement kit.; ordrng 1 W11371990 (REPLACEMENT KIT )
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Last trip Samsung tech support stated to replace auger assembly, freezer EVAP cover and defrost sensor. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Advised customer to give unit at least 24 hrs to get back down to temp since had doors open for so long."
Near Helotes, TX 78023
Tommy B.
Job Details: 10/15/2020
RANGE MAYTAG MER6600FZ2 Swapped out wiring harness that was burned out. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer is trying to find proof of purchase. Without proof customer will be responsible for service fee. Customer will call to reschedule service. ; saved tckt
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "I found that the unit is completely off. No lights, nothing. I checked the AC voltage at the power supply board as well as the main control board. We were reading 120 VAC at the P1 input connector. However we were only getting 0 VDC at O2 connector output. I talked with Ed and later Adrian at Tech Line. SR #7729048866. Rather then assuming it is the power control board we unplugged all the dc components while checking for the VDC to come back. Ad soon as I unplugged the led control board the refrigerator turned on. After unplugging and plugging back in the input and output connection on the led control board I was able to jump start the control board and one circuit of lights started working. After checking the VDC outlet voltage at the control board I checked all the lights on the one circuit because we had 0VDC. This unit will need a new lED control board and possibly one LED. A little latter the other circuit went out. To not risk having the VDC
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Checked microwave hood combo found door dented ordering door to resolve issue. ; ordrng 1 W11173813 (door/mw)
Near Schertz, TX 78154
S. L.
Job Details: 10/15/2020
DRYER MAYTAG MGD6230HW0 Found front right and rear right feet bent and striped ordered new set rescheduling Friday.; ordrng 2 W11444912 (LEVEL FEET)s
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found dent on freezer compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10918659 (dor-fip)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
RANGE KITCHENAID KSGG700ESS1 "Checked range found left rear igniter broken, ordering igniter to resolve issue.; ordrng 1 W10464799 (igntr-surf)"
Near San Antonio, TX 78250
Richard G.
Job Details: 10/15/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Customer complaint is that the lights in the refrigerator section are flickering. Need to replace led module.; ordrng 1 W11043011 (module)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Checked refrigerator found dent on refrigerator compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Near San Antonio, TX 78253
Tommy B.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE320M0JS0 Previous visit found unit to be partially functional. This visit no function whatsoever. Unit is getting 97 V at the terminal block where it was receiving 120 last time. Issue is electrical and not a symptom of the unit having any issues. Customer to contact electrician. No further action needed at this time.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
RANGE KITCHENAID KSGG700ESS2 Checked range found burner not installed burner not present ordering burner to resolve issue.; ordrng 1 W11443577 (BURNER HEAD)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/15/2020
DRYER SAMSUNG DV42H5000EW "Issue is that unit will not spin or heat. Finding issue to be a broken pulley, belt looked to be in good shape. Ordering pulley and returning, scheduling for next Tuesday. P&L will be collected on return visit. ; ordrng 1 DC93-00634A (PULLEY)"
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Replaced control and motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced panel control, vent assembly, grill and spray arm for unit. Unit good to go."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Checked microwave hood combo found dents on door ordering door to resolve issue.; ordrng 1 W11173813 (door/mw)
Near Cibolo, TX 78108
S. L.
Job Details: 10/15/2020
DRYER MAYTAG MEDB835DW4 "Checked dryer found unit making a noise when tub is turning, checked and found idler pulley frozen not turning, replaced pulley bracket vacuumed lint checked operation unit is operating normal now; used 1 W10837240 (BRACKET) from stock"
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Issue is right door not closing. Found cause to be a shelf hitting door bin not allowing the door the to close. Secured shelf into proper position. Advised customer that since it wasn’t a faulty part she is responsible for Sc. Customer didn’t want to pay because she is under warranty. Spoke with AE stated that Auth might cover the trip charge for customer instruct, but advised to have customer contact JA. Advised customer to have JA inform us either way."
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED5100HW Tested dryer. No heat. Found thermal cutoff was open. Reset cutoff. Good heat. Good airflow. No further issues. Tested to complete
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced separator. Tested to complete. Unit is good to go.
Near Cibolo, TX 78108
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found shelf cracked on side replaced with new one marking old one as defective . All operations normal.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 I verified a significant chip in the oven cavity. Bruce SR# 7729047726. Submitted form to WP as per techline instructions so it can be evaluated.
Near Cibolo, TX 78108
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Found filter head leaking customer had extra filter leak,still present ordered new reservoir/filter head. Per SG rescheduling next Thursday if part doesn’t come in call customer aware that that is possibility they will be rescheduled.; ordrng 1 W11346622 (FILTER)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/15/2020
OVEN ELECTRIC (D WHIRLPOOL KODE500ESS05 When testing unit I found that the UI was missing 2 screws. I replaced these out of my truck stock. 3400832. I found that there was a loose wire to the UI. I fixed this issue. Tested unit. Preheated both ovens to 350 F with no problem. Both broil elements are working. Ran diagnostics and found no error codes. Unit is fully operational now.; used 2 3400832 (SCREW) from stock
Near San Antonio, TX 78249
Colton B.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW7000DW0 "Issue was a no drain washer. Replaced drain pump, unit tested good."
Near Kerrville, TX 78028
Colton B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Customer cancelled appointment. Will call back if ice maker stops working again.
Near San Antonio, TX 78259
Jim G.
Job Details: 10/15/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Verified missing a leg of voltage at the recepicle. Used wire tie to secure harness to ensure appliance is not at fault. ; used 1 WP8567668 (WIRE TIE) from stock
Near Boerne, TX 78015
Colton B.
Job Details: 10/15/2020
DRYER SAMSUNG DV431AEWXAA01 Issue is a no heat dryer. Finding issue to be a bad high limit thermostat. Customer replaced part himself and will take it back and complete the repair. Collected PSC.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RFG298AARS "Unit not cooling. Found restriction at dryer. Replaced dye drier to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. Part under 1 yr warranty and labor and Sc under 90 day warranty. ADVISED OF 24-48 HR COOL DOWN PERIOD ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW5620HW0 Bellow is leaking. ; ordrng 1 W11314648 (bellow)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
DISHWASHER KITCHENAID KDTM354ESS3 Customer stated door not closing right and leaking. Door is opening and closing properly. For the leak issue. Dismantled the door to find inner insulation that goes across the inner door support arm was tucked inside the tub and was wicking water out. Also found the overflow switch assembly needed to be tightened. Adjusted insulation and tightened overflow assembly to resolve leak issues. Unit testing good now. No further issues at this point. This isn’t a call back but a new issue
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Door is visibly dented/scratched. Please contacted schedule appt when door is available for install. ; ordrng 1 WRF757SDHZ01 (LEFT DOOR REFRIGERATOR )
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer wanted another diagnosis so water tube was not sent to technician. Called tech line and spoke to Austin. SR7729048491; ordrng 1 W11294907 (icemaker) and 1 WPW10549589 (door-ice) and 1 WPW10577864 (door-ice)
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/15/2020
RANGE KITCHENAID KFDC558JSS00 "Talked to Brian at Whirlpool Tech Line SR #77290377605 to get some ideas about how to approach this. One of the concerns is to make sure the fans come on at around 170 degrees F. I had our customer turn on the oven’s the way she normally does to see if we could replicate the issue, the yellow or amber light as described in the owners manual will have indicator light pulse amber if the oven is undergoing a 100+ degree decrease in temperature (i.e changing from Bake 450°F to Bake 350°F) or if the oven is too hot to properly proof and needs to cool down. We were able to replicate the problem, when the two ovens reached temperature they each started blinking 3 times alternating on each dial and makes a 2 times tone every 27 seconds. I talked with Steve at Whirlpool Tech Line and he told me that this should not be happening so we will need to replace the control board. Part ordered. ; ordrng 1 W11317945 (MANAGER APPLIANCE EXPANSION) and 1 W11398684 (MANAGER
Near Salem, VA 24153
Uriah B.
Job Details: 10/14/2020
DRYER MAYTAG MEDB835DW4 Replaced element. All checks ok.
Near Elliston, VA 24087
Uriah B.
Job Details: 10/14/2020
RANGE WHIRLPOOL WFE525S0JZ0 Reset unit. Unit tested. Everything currently working correctly. Cx to observe. ; used 1 Wp8567668 from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 10/14/2020
FREEZER WHIRLPOOL WRS588FIHZ00 Replaced diffuser. Ran check. All checks ok.
Near Roanoke, VA 24017
Uriah B.
Job Details: 10/14/2020
KITCHEN WHIRLPOOL ACR3130BAW0 Replaced front left switch. All checks ok.
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/14/2020
FREEZER WHIRLPOOL WRF767SDHZ00 Replaced freezer evap fan motor and wiring. All checks ok. ; used 1 W11224591 (Evap fan motor) from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 10/14/2020
MICROWAVE WHIRLPOOL WMH31017HS0 Microwave is running. Showing wattage when running at 580. Amperage 7.2 or so. W11256462. Diode. W10754299. Magnetron. Cx to look for new. Will call office if she wants to move forward with work.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 Cx to call to see about warranty.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Per techline. Control kit: w10864261. . Both controlsLabor: 98.75SR 7729018294; ordrng 1 W10864261 (Control kit)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/14/2020
WASHER MAYTAG MVWC465HW2 Replaced belt and pulley. Checks ok.
Near Goldbond, VA 24150
Uriah B.
Job Details: 10/14/2020
WASHER WHIR MVW6230HW0 Replaced UI console. All checks ok
Near Salem, VA 24153
Uriah B.
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Needs motor. ; ordrng 1 W11084656 (Motor) and 1 WPW10538166 (Grommet) and 1 W10445975 (Hose w clamps)
Near Max Meadows, VA 24360
Uriah B.
Job Details: 10/14/2020
WASHER WHIRLPOOL WTW4816FW2 replaced the inlet valve. all checks ok.
Near Max Meadows, VA 24360
Uriah B.
Job Details: 10/14/2020
LAUNDRY WHIRLPOOL MVWB835DW1 Switch not lock-in properly. Replaced switch. Tested. All checks ok. W10810403. ; used 1 W10810403 from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Icemaker is overfilling intermittently. ; ordrng 1 W11294907 (IM) and 1 W10865869 (Ui) and 1 W10854027 (Control) and 1 WPW10347093 (Bin)
Near Salem, VA 24153
Uriah B.
Job Details: 10/14/2020
FREEZER WHIRLPOOL WRF560SMYB04 Baffle motor operating more than necessary. Cx thawed unit out. ; ordrng 1 WPW10383615 (Thermistor) and 1 W11035836 (Control) and 1 WPW10257451 (Baffle)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/14/2020
WASHER WHIRLPOOL n/a Pump getting power but not pumping. Needs pump. Access pump from front. ; ordrng 1 W11458345 (Pump assembly)
Near Riner, VA 24149
Uriah B.
Job Details: 10/14/2020
WASHER MAYTAG MVWB765FW2 F0e3F2e1Time is jumping all over the place in operation. Pressure hose checked good. Needs control and UI. Also loud operation in agitate. Will replace gearcase at same time. ; ordrng 1 W11135391 (Fascia) and 1 W11195970 (Control) and 1 W10811956 (Gearcase)
Near Pulaski, VA 24301
Uriah B.
Job Details: 10/14/2020
RANGE MAYTAG MER6600FZ2 Needs control. ; ordrng 1 W11092468 (Control)
Near Wytheville, VA 24382
Uriah B.
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Unit is shutting down randomly. Cx is able to bring back most times after unplugging and plugging back in. ; ordrng 1 W11203924 (Control)