Near San Antonio, TX 78255
Douglas H.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL AFD2535DEW Last tech found faulty ice maker. Confirmed diagnosis. Replaced ice maker to resolve the issue. Unit functioning as designed now. No further issues at this point.
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/31/2020
MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 "Upon further investigation, unit didn’t need to be uninstalled to complete repair. Found issue to be faulty door switches and fuse. Replaced all parts to resolve the issue. Unit functioning as designed now. No further issues at this point."
Near San Antonio, TX 78259
Jim G.
Job Details: 03/31/2020
RANGE WHIRLPOOL WFG525S0JS0 The left from burner takes significantly longer to light that the rest of the burners. Burner cap may be at fault. Ordering parts and caps as a precaution. ; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Schertz, TX 78154
S. L.
Job Details: 03/31/2020
RANGE WHIRLPOOL WGE555S0BS00 Checked temperature sensor found it at 1.8k at room temperature Found unit running hot in oven cavity calibrated unit -20 found bad surface element and switch for left front advised customer how to adjust temp settings and if issue in oven cavity still present to run unit 30 minutes prior to next visit to check temps again.; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10441696 (switch-inf)
Near San Antonio, TX 78258
Jim G.
Job Details: 03/31/2020
OVEN ELECTRIC (S JENN-AIR JJW2830DP01 Replaced blower. Verified proper function thereafter. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 03/31/2020
RANGE KITCHENAID KSGG700ESS1 Verified that the bake element was not heating properly. Reset control. No errors in diagnostics. Issue seems to have been resolved. If the issue persists please pre ID bake burner and spark ignitor.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/31/2020
RANGE WHIRLPOOL WFG320M0BB2 Last trip found faulty igniter. Replaced igniter but issue not resolved. Finding now the electronic control isn’t sending power to the igniter. Ordering board to resolve the issue. ; ordrng 1 W11126814 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/31/2020
DISHWASHER KITCHENAID KDTE334GPS0 Found broken rails on the upper rack. Swapped with new parts to resolve issue. Unit functioning normally at this time. Yes to survey.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/31/2020
COOKTOP GAS KITCHENAID KGCU463VSS02 Realigned the trim to the griddle. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Contacted techline spoke to Ed SR# 7727484613 according to techline a door will be needed also recommended sealing the liners of fridge and freezer. ; ordrng 1 LW11202405 (dor-fip) and 1 WP482338 (adhesive)
Near Live Oak, TX 78233
Ezequiel V.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL GB2FHDXWQ05 Checked refrigerator found ice build up at bottom of freezer compartment. Ordering wire harness with thermistor to resolve issue. ; ordrng 1 W10290745 (harns-wire)
Near Bulverde, TX 78163
Jim G.
Job Details: 03/31/2020
DRYER SAMSUNG DV45H7000EW Armando Reference # 7003696814 verified belt and idler pulley in need of replacement. ; ordrng 1 6602-001655 (BELT) and 1 DC96-00882F (IDLER)
Near Adkins, TX 78101
S. L.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced support in FC ran functions test all operations normal installed can holder to RC.
Near San Antonio, TX 78023
Douglas H.
Job Details: 03/31/2020
RANGE JENN-AIR JDRP548HL00 "Last trip had damaged frame. Upon attempting to replace the frame this trip found new frame was too big, almost 6 inches too big. The frame needed is for a 30 in oven. Appears the box has the correct part number on the box but the wrong part in the box. Ordering part again to resolve the issue. Part is showing as out of stock. ; ordrng 1 W11318831 (frame-glas)"
Near Adkins, TX 78101
S. L.
Job Details: 03/31/2020
DISHWASHER KITCHEN AID KDPM354GPS0 "Found non responsive control panel, unit is getting 120v to power cord and 120v at line in to board, unit has moisture accumulation that damaged the console needs new console possibly control as well vendor has 0 in stock call when part comes in.; ordrng 1 W11120156 (cntrl-elec) and 1 W11131319 (CONSOLE)"
Near Stockdale, TX 78160
S. L.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Ran diagnostics checked temperature all these are good, found the condensate drain line was clogged used steamer removed ice blockage and mold from drain line all operations normal ."
Near Stockdale, TX 78160
S. L.
Job Details: 03/31/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Found icemaker frozen up from ice bucket leaking warm into ice room ordering new bucket and icemaker assembly as well as door shim to correct door . Rescheduling Monday customer prefers first appt. advised cannot make guarantees parts do not exceed preauthorized amount. ; ordrng 1 DA99-04158A (DOOR SHIM) and 1 DA97-14474C (ICE BUCKET) and 1 DA97-15217B (ICE MAKER)
Near San Antonio, TX 78253
Justin
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer has issue with the drain, leaked into bottom of fridge. Unit already has extension drain. Replaced auger motor and tested to complete."
Near Garden Ridge, TX 78266
Jim G.
Job Details: 03/31/2020
REFRIGERATOR KITCHEN AID KRFF507HPS Verified fan is not responsive. Baffle is working. Freezer is cooling. ; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Checked refrigerator found air diffuser not opening and closing. Found small amount of frost build up on evap fan motor possible cause of fan not turning. Ordering wire harness, motor and discussed to resolve issue.; ordrng 1 W10151374 (air diffuser assy) and 1 W10297482 (harns-wire) and 1 W10312647 (fan motor)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/31/2020
RANGE WHIRLPOOL WFE770H0FZ2 Reschedule for tomorrow. ; schdld next appmnt for 3/31 TUE !
Near San Antonio, TX 78254
Christian G.
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Issue stated by customer: fridge section is not cooling properly. Found coils frozen up. Steamed clean, replaced scroll fan and control. Unit started cooling. Informed customer to keep an eye on unit to ensure unit continues to operate properly. Unit test good. Informed customer of survey."
Near Stockdale, TX 78160
S. L.
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Found unit filling with water washing not draining found failed drain pump used truck stock pump replaced tested for leaks no leaks all operations normal. Ran calibration to reset error codes no errors now.; used 1 W10876537 (PUMP DRAIN) from stock
Near Garden Ridge, TX 78266
Jim G.
Job Details: 03/31/2020
BUILT-IN M/W JENN-AIR JMDFS24HM01 This unit has an automated door that is malfunctioning. It opens with no issue but sometimes the it will not close. It will sometimes close and then open JK SR# 7727488036. Verified that the issue occurs quite consistently. Ordering gear assembly and rails as a precaution as per techline recommendation. ; ordrng 1 W11199810 (gear asm) and 2 W11201775 (glide-drwr)s
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 03/31/2020
WASHER MAYTAG MVWX655DW1 Checked washer found unit stuck on drain. Ran diagnostics test no issues draining. Checked for error codes none found. Recalibrated washer no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78250
Richard G.
Job Details: 03/31/2020
WASHER AMANA NFW5800HW0 Customer complaint is that the unit leaked when first used at the front left and back right of the unit. Entered diagnostics and found no error codes. Ran automatic test. No issues. States they have run the unit on heavy duty cycle since and have had no more leaks. Could not reproduce leak and could not find any areas with water spots or places that look like it could leak from. Customer will monitor washing machine and try to pinpoint where the leak is coming from if it returns. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW4815EW0 "Customer complaint is that the unit will not drain or spin.the lid also has to be forced closed. The unit is currently full of water. Ordering drain pump, control, and lid lock.; ordrng 1 W10404050 (lid lock) and 1 W10711300 (control board) and 1 WPW10661045 (drain pump)"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found evap motor fan not powering on, in refrigerator compartment. Ordering evap fan motor to resolve issue.; ordrng 1 W10728094 (motor-evap)"
Near San Antonio, TX 78254
Richard G.
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit is leaking fluid and squeaking. Determined bad gearcase and motor. ; ordrng 1 W10890624 (motor-drve) and 1 W11035751 (gearcase)
Near San Antonio, TX 78254
Justin
Job Details: 03/31/2020
WASHER MAYTAG MVWB755DW0 Need to order lid lock assembly for unit. ; ordrng 1 W10810403 (lid lock assy)
Near San Antonio, TX 78254
Justin
Job Details: 03/31/2020
DRYER MAYTAG MEDB835DW4 "Customer says unit will turn off sooner than set time, spoke with customer about sensor drying. Unit is heating properly, lowered front legs some. Will refer customer to use and care guide."
Near San Antonio, TX 78254
Justin
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW92HEFW0 "Area I see leak is coming from drain pump, will order and replace. ; ordrng 1 WPW10605427 (pump-water)"
Near San Antonio, TX 78252
Justin
Job Details: 03/31/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Verified F1E4 when trying to run unit. Need to order and replace control. ; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78253
Christian G.
Job Details: 03/31/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: detergent door not closing. Found door had broken at clip. Replaced detergent dispenser. Customer informed me that the door was having trouble closing/staying closed. Found unit latch slipping. Contacted warehouse for parts WPW10653840 (2) WP8269145.; eml tckt failed
Near Meyersville, TX 77974
Michael
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "F2E2 error code, reset the breaker, same error code, UI wouldn’t allow me to do anything. Installed parts ordered, ran diagnostics, completed with no issues."
Near Seadrift, TX 77983
Michael
Job Details: 03/31/2020
WASHER MAYTAG MVWB865GW "Installed console, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Corpus Christi, TX 78415
Adam
Job Details: 03/31/2020
DRYER MAYTAG MED6630HW0 Sr# 7727480297. After inspection of units no error codes good airflow and correct voltage into unit No issues were found with product. I did contact tech line to troubleshoot issue tech line states that customer should be drying larger loads in order for sensor to be working correctly. Also suggest maybe using the dryer balls to help shift loads while in cycle. Trade care team SR #7726435533. Customer was also informed that if there is another service call to this unit and no issues or found she would be responsible for both labor and diagnostic.
Near Corpus Christi, TX 78415
Adam
Job Details: 03/31/2020
WASHER MAYTAG MVWB835DW3 Inspection of unit shows control board not responding as well as interface. Replaced both in her face and control board with pre-ID parts error code that flashes lid lock failure. Replace lid like to resolve issue; ordrng 1 W10787878 (latch)
Near Portland, TX 78374
Adam
Job Details: 03/31/2020
RANGE WHIRLPOOL WFE525S0JS0 Section of unit shows no error codes. Unit is also getting correct voltage. Customer complaint of sometimes will smoke during bake/broil. Informed customer that some smoking is normal and specifically where they’re saying smoke come out of the oven our exhaust points for the oven no issues. Customer instruct. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 03/31/2020
WASHER WHIRLPOOL WET4024HW0 "Called and spoke with the maintenance technician David and he said the appliance is working normal, he and an electrician found the issue on the wiring to the apartment."
Near Corpus Christi, TX 78412
Adam
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Rescheduling job. After speaking with distributor was able to run down correct component needed for job. Ordering harness wire to resolve issue.; ordrng 1 W11050969 (harns-wire)
Near Corpus Christi, TX 78411
Adam
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Informed customer during phone call before arrival diagnostics would cost plus tax and I did touch rough estimate for parts and labor as well. Arrived at location customer was hesitant about paying diagnostic fee and then again after explaining to her cost of parts plus labor for install customer said she would think about I did not wish to continue with service call. Feel like customers trying to take advantage of the situation and get something for nothing.
Near Corpus Christi, TX 78412
Adam
Job Details: 03/31/2020
WASHER WHIRLPOOL WFC7500VW2 Customer complaint of unit not draining all water or leaving close partially wet. Inspection of unit shows drain hose 2 feet or more down drain pipe not allowing for air gap in drainage. Re-just drain hose ran numerous test cycles issue resolved. Unit is out of warranty and customer was charged plus tax for diagnostics. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 03/31/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 Install components tested unit issue resolved.
Near Corpus Christi, TX 78414
Adam
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Autho# wpk3v00dl1. Sr#7727488437. Inspection of unit shows wiring harness has been moved several times by previous tech companies never replaced. also limited on history notes for this job spoke with trade care team which provided authorization number and history of components replaced. Was instructed to determine if unit needed any more parts and then document with tech line. tech line number above. I’ve determined that harness should be replaced as well as evaporator motor.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire)
Near Salem, VA 24153
Uriah B.
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Found that the water from the house is not coming through. Cx needs to have plumbing looked at. May have a clog in water line or stop is bad.
Near Cloverdale, VA 24077
Uriah B.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Refrigerator door not sealing properly. Gasket not reshaping and gap is too big anyway. Needs new fridge door. ; ordrng 1 LW10912110 (dor-fip) and 1 W10900868 (hinge-door) and 1 W11397972 (CAM)
Near Salem, VA 24153
Uriah B.
Job Details: 03/31/2020
RANGE WHIRLPOOL WFE770H0FZ2 Replaced right rear element. All checks ok.
Near Little Rock, AR 72223
Colton B.
Job Details: 03/31/2020
N/A N/A MVWB850YW1 Customer complaint was a leaking washer. Finding issue to be an overflowing bleach dispenser. Per service pointer W10545059A I’m ordering a new dispenser for unit to resolve issue. ; ordrng 1 WPW10187307 (DISPENSER )
Near Little Rock, AR 72212
Colton B.
Job Details: 03/31/2020
N/A N/A WTW5300S00 Issue is that washer is not agitating. Finding issue to be faulty agitator dogs. Ordering new ones to resolve issue. Part is currently out of stock.; ordrng 1 80040 (AGITATOR DOGS)
Near Greenbrier, AR 72058
Doug M.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Replaced compressor due to shorted start windings,tested unit operation checks ok"
Near Little Rock, AR 72202
Doug M.
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW5620HW0 "Inspected unit for leaking 5 minutes before end of cycle,called tech line (Austin) said to install a deflector per tech notes on this model,diagnosed to need deflector ; ordrng 1 W11409996 (DEFLECTOR )"
Near Little Rock, AR 72207
Colton B.
Job Details: 03/31/2020
COMPACTOR KITCHENAID KUCC151LSS0 Issue was a faulty directional switch. Lodge ram up with the power bolts to get the bin out. Replaced directional switch to resolve issue.
Near Little Rock, AR 72209
Colton B.
Job Details: 03/31/2020
WASHER MAYTAG MVWB765FC3 "Issue was that customer can not select cycles. Replaced control and UI, issue still persists. Called techline who helped me diagnose a bad lid latch mechanism. Ordering a new lid latch to resolve issue. ; ordrng 1 W10861642 (LID SWITCH )"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Replaced interlock. Tested out unit and found the relays on the control clicking rapidly and stopping the mw from finishing. Need to order control.; ordrng 1 W10892389 (cntrl-elec)
Near Floresville, TX 78114
Steven G.
Job Details: 03/27/2020
MICROWAVE OVEN SAMSUNG ME20H705MSS Checked microwave found unit dead found burnt wire to thermostat ordered; ordrng 1 DE47-20060A (thermostat switch)
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
DRYER WHIRLPOOL WED4800XQ0 "The rotor is scrapping on the stator of the motor. It will need to be replaced. Tried to clean out the motor but that did not work. Informed the client about having dryer vent cleaned out on a regular basis. The lint build up likely contributed to the eventual distorting of the motor. As well as the motor the Rollers will need to be replaced, they are worn and one is not spinning fray which might have contributed to distorting the motor. Client has decided to not move forward with the repair. Makes more sense to buy a new dryer.; ordrng 1 279948 (dryer repair kit) and 1 W10194250 (sub 279827) and 1 W10352407 (drum rear seal)"
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/27/2020
VENTHOODS UNKNOWN UXT4230ADS1 Complaint of fan not working. Inspected unit to find motor assembly to be missing completely. Ordering fan motor due to it missing completely. Also ordering switch as only getting 50 volts through harness hot to ground. ; ordrng 1 WPW10395033 (motor-fan) and 1 WPW10395126 (swtch-rotr)
Near Bandera, TX 78003
Justin
Job Details: 03/27/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 Need to order go forward with control replacement and signal harness for unit. Reschedule all parts for next week when harness comes. ; ordrng 1 W11157223 (harns-wire)
Near Stockdale, TX 78160
Steven G.
Job Details: 03/27/2020
WASHER MAYTAG MVWB765FW3 "Checked washer found fault code for bad UI, replaced UI ran diagnostics test everything checks ok"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/27/2020
WASHER WHIRLPOOL WFW92HEFC0 Replaced door lock. Issue resolved.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Found inside of door frame Collapsed where cam and bracket sit. Calling trade team to see about covering door. Trade wouldn’t help so I’m contacting safety to discuss this issue. Customer cut her hand from the sharp edges that broke. 7727461611 reference number.
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Condensation buildup on bottom of freezer door gasket. No frost inside freezer. No moisture in fresh food section. Will need to replace freezer door to correct issue. ; ordrng 1 LW10648583 (dor-fip)
Near San Antonio, TX 78244
Steven G.
Job Details: 03/27/2020
DRYER AMANA NED4655EW1 "Checked dryer found unit not running, found blown fuse caused by shorted element, replaced element and fuse checked operation unit working normal now ; used 1 279838 (ELEMENT), and 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/27/2020
DRYER WHIRLPOOL WED7500GW0 Customer complaint is that the dryer door will not stay latched. Replaced catch and door strike. Door is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/27/2020
DISHWASHER MAYTAG MDBH979SAM0 Customer complaint is that the dw is leaking from the door. Found door seal to be worn down at the bottom. Ordering door seal.; ordrng 1 W10300924V (door seal)
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced the middle hinge and shim as well as added one cap screw and 2 washers missing from the installation. A number of incorrect parts came in and for some reason I wash short one washer. I have ordered these minor parts and will install them for the client. The good news is that the door is now functioning as designed.The two caps I need to order are cosmetic and the 1 washer currently missing could eventually cause damage the the hinge.; ordrng 1 W10674771 (cap-screw) and 1 W10674771 (cap-screw) and 1 W10674773 (washer)
Near San Antonio, TX 78208
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Multiple issues with unit. No water from dispenser. Cooling issues in fresh food and freezer section. Evap fan motor not running. Good power to motor. Will need to replace evap fan motor. Good water supply. Filter housing leaking water. Valves not releasing water. Ordering new valve, filter housing, and evap motor. ; rqstng P&A on 1 WP2315549 (evap fan motor) and 1 WPW10238100 (valve-inlt) and 1 WPW10394053 (housing)"
Near San Antonio, TX 78244
Steven G.
Job Details: 03/27/2020
DRYER AMANA NED4655EW1 "Checked dryer found timer not advancing and not heating, checked power found not getting 220 volts found wall outlet is loose not making good contact with power cord, customer will need new wall outlet dryer is ok"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/27/2020
REFRIGERATOR SAMSUNG RF263TEAESG Unit freezes up below deli drawer. Finding issue to be faulty damper motor and electronic control board. Ordering both to resolve the issue. ; ordrng 1 DA92-00384K (ELECTRONIC CONTROL ) and 1 DA97-07189E (DAMPER ASSEMBLY )
Near San Antonio, TX 78209
Jesus C.
Job Details: 03/27/2020
RANGE WHIRLPOOL WFE505W0HZ1 Complaint is washer oven not working. Burners working. Found terminal block burnt. Replaced terminal block. Tested oven. Bake is good. Broil is good. No further issues. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near San Antonio, TX 78247
Steven G.
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Checked microwave found touchpad working but display is dead, replaced user interface checked operation unit is working normal now"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/27/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Last tech found faulty console. Verified diagnosis, due to voltage not being sufficient. Replaced console. Didn’t resolve the issue. Dug in further find the issue to be electronic control for upper oven has a faulty relay. Ordering control to resolve the issues. ; ordrng 1 W11179310 (cntrl-elec)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Rv just sold 2/25/2020. Complaint of unit leaking. Found evidence that the drain was partially clogged, but clog cleared itself. Ice pan is missing. Ordering ice pan to resolve the issue. ; ordrng 1 WPW10378263 (pan-ice)"
Near Helotes, TX 78023
Richard G.
Job Details: 03/27/2020
WASHER MAYTAG MHW3505FW0 Customer complaint is that the control panel on the washer is not working. Verified no buttons are working. Unable to enter diagnostics. Ordering control and touch pad.; ordrng 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)
Near Bulverde, TX 78163
Jim G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Faulty gasket. ; ordrng 1 WPW10355585 (gasket-fip)
Near Bandera, TX 78003
Justin
Job Details: 03/27/2020
REFRIGERATOR KITCHEN AID KFIS20XVMS10 Thawed out drain and added heat probe.
Near San Antonio, TX 78249
Richard G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Customer complaint is that the same noise has come back from the diffuser area. Will need the diffuser, also ordering evaporator fan parts.; ordrng 1 W10251462 (fan-scroll) and 1 W10260421 (retainer) and 1 W11164593 (diffuser) and 1 WP2169142 (evaporator fan blade) and 2 WP2176759 (bushing)s and 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 03/27/2020
WASHER MAYTAG MVW7230HW0 Checked washer found cold/hot water lines swapped causing error code F0E4. Swapped lines ran diagnostics test and calibration no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78231
Richard G.
Job Details: 03/27/2020
ICEMAKER (STANDA WHIRLPOOL WUI75X15HB00 Customer complaint is that the water is overflowing from the reservoir into the drain for extended periods. Also complains of a loud swooshing noise. Ordering recirculating pump and control.; ordrng 1 W11034363 (cntrl-elec) and 1 W11325175 (RECIRCULATING PUMP)
Near San Antonio, TX 78231
Richard G.
Job Details: 03/27/2020
COOKTOP ELECTRIC KITCHENAID KICU509XBL "Customer complaint is that there is an F47 code. Problem is communication between control and UI. Ordering control, UI, and harness.; ordrng 1 W10328396 (harns-wire) and 1 W10857232 (module) and 1 WPW10396615 (display)"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/27/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced motor evap due to part including defrost thermostat and thermistor. Ran diagnostics test no issue. Job complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL KSSS48QMB01 Checked refrigerator found ice maker not going into harvest cycle. Ordering new ice maker to resolve issue.; ordrng 1 WPW10277448 (icemaker)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Gasket is very soft. New gasket is needed. ; ordrng 1 W10574476 (gasket-dor)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Customer water filter also clogged advised to replace filter. CRP the part.
Near San Antonio, TX 78248
Jim G.
Job Details: 03/27/2020
DRYER WHIRLPOOL LER4634JQ0 Kurt SR# 7727464632Verified broken door switch. ; ordrng 1 WP3406105 (switch-dor)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/27/2020
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Unit making noise. Found issue to be upper convection fan blade slightly warped. Adjusted fan blade to resolve the issue. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/27/2020
REFRIGERATOR KITCHEN AID KSSS48MDX05 I contacted techline spoke to Austin SR# 7727465284 verified that the circuit board is at fault. The part is disontinued but I will attempt to order. If not found customer will order themselves. ; ordrng 1 2004005 (circuit board)
Near Boerne, TX 78006
Douglas H.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM00 "Last tech found faulty ICEMAKER, valve and ice maker harness. Rediagnosed unit to find issue lied in ICEMAKER. Replaced ice maker to resolve the issues. Unit testing good now. No further issues at this point."
Near Schertz, TX 78154
Shawn W.
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Found unit not installed. Client bought it from Lowe’s but installed it themselves. Customer thinks that the spray areas are not working. Found that the dishwasher is not balanced front to back. Found drain hose not looped up. Client does have a top of the line garbage disposal but there was water backing up into the sink when the dishwasher was draining. The pump and motor problem definitely needs to be replaced. We will also need to replace the tub because the spray arm retainer clip is not intact. I explained to the client that they will need to loop the drain hose up and balance the unit or the pump and motor could go out again.; ordrng 1 W10681491 (tub-dishwr)
Near Pipe Creek, TX 78063
Justin
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Not getting 120 to ice maker, need to order control board and UI. Will order a ice maker to have on hand. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10300022 (icemaker)"
Near San Antonio, TX 78208
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Duplicate ticket
Near San Antonio, TX 78254
Justin
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Unit makes a high pitch hum when you start it up that sounds like it’s coming from turntable motor but more than likely coming magnetron. ; ordrng 1 W10818686 (magnetron)
Near Bulverde, TX 78163
Jim G.
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW0 Replaced belt. Issue resolved.
Near San Antonio, TX 78247
Steven G.
Job Details: 03/27/2020
WASHER WHIRLPOOL MHW6630HW0 "Checked washer found fault code for Suds, ran test cycle unit ran normal, checked pump filter was clean and and hose from pump to tub checked ok, advised customer to run cleaner thru machine and if any problems call, washer is working properly"
Near Converse, TX 78109
Steven G.
Job Details: 03/27/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 Checked oven found after using oven will not turn off have to unplug unit to reset ordered parts; ordrng 1 W11040197 (APPLIANCE MANAGER ) and 1 W11105016 (UI)
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/27/2020
FREEZER WHIRLPOOL WZF79R20DW3 Unit door not sealing. Found bottom of door seal not even in place. Appears to not been installed properly to begin with then over time pulled completely out. Installed seal correctly and remolded seal to resolve the issue. Door now sealing properly. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDF320PADD1 Heater is not functioning. Rack stop damaged. ; ordrng 1 W10518394 (heater) and 2 WP8565925 (stop)s
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
DRYER MAYTAG MEDX655DW1 Found that the homes 240 VAC outlet was only receiving 120 VAC. I tripped the circuit breaker and it started getting 240 VAC and the unit started heating. Explained to the customer as well as the maintenance representative for the post. Very old building that perhaps has outdated wiring. Fully operational. Job complete.
Near Helotes, TX 78023
Richard G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced evap fan motor and thawed out unit. Tested to complete. Unit is good to go.