Service History 301

Near Radford, VA 24141
Uriah B.
Job Details: 09/12/2019
DRYER WHIRLPOOL MEDC465HW0 Found unit turning but no heat. Found improper voltage to right leg. No 240 present between both legs. No 120 at right leg (looking at unit from rear). Needs electrician to check breaker and receptacle.
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/12/2019
DISHWASHER WHIRLPOOL WDF520PADM7 F4e3F3e3Found water turned off to unit.
Near Roland, AR 72135
Doug M.
Job Details: 09/10/2019
COMPACTOR MAYTAG MTUC7500ADM0 "Replaced drive motor due to ram not going down per tech line saying first new motor is bad with everything testing good,after replacing second motor unit still doing same thing,second new motor started smoking after 3rd test,manual turn ram towards down position started unit ram did not go down until I pulled back on directional switch arm,ram went down and stopped motor smoking again,diagnosed to need switch and drive motor ; ordrng 1 W10439651 (motor-drv) and 1 WP777811 (switch-dir)"
Near Quitman, AR 72131
Doug M.
Job Details: 09/10/2019
DRYER WHIRLPOOL MDE7460AYQ "Replaced timer due to not advancing to off position not allowing unit to turn off and end of cycle,tested unit operation checks ok"
Near Runge, TX 78151
Michael
Job Details: 09/10/2019
WASHER WHIRLPOOL WTW4815EW1 "I ran an extension cord to a different wall outlet, calibrated and performed an automatic diagnostics test, completed with no error codes. This is an elderly woman, I advised her a 2nd time that the adapter she is using on a 2 prong wall outlet was bad, advised it would be best to get a qualified electrician to install the correct wall outlet which is best for the appliance, I also advised not to leave it on the extension cord. The appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/10/2019
MICROWAVE WHIRLPOOL WOC75EC0HV01 "The microwave stopped heating, found F1E6 error code, turned the breaker off for 15 minutes and turned back on to reset. Put a cup of water for 1 minute after 30 seconds it shut off and gave me error F1E6 magnetron again. Ordered part to resolve issue ; ordrng 1 W11098747 (magnetron)"
Near Corpus Christi, TX 78413
Adam
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Install components issue resolved instructed customer for proper temperature recommendations for both fridge and freezer section as well as humidity controls and cold colder setting for crisper drawer. Issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 09/10/2019
WASHER WHIRLPOOL ATW4675YQ1 Install components calibrated unit ran test cycle no strange noises coming from unit all acceptable sounds are normal operating noise. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 09/10/2019
DRYER MAYTAG MEDB835DW4 Install components tested unit issue resolved.
Near Corpus Christi, TX 78418
Adam
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Inspection of unit shows constant clicking from start Device to compressor also compressor is incredibly hot when it does start to run. Unit was running fine one day and then stopped completely the next. Replaced compressor to resolve issue.; ordrng 1 W10879296 (compressor)
Near Corpus Christi, TX 78413
Adam
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Install components calibrated unit issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "The ice container is slipping and not dispensing ice, ordered parts to resolve issue.; ordrng 1 W11347840 (ICE CONTAINER ) and 1 WP2220458 (coupling)"
Near Port Lavaca, TX 77979
Michael
Job Details: 09/10/2019
WASHER MAYTAG MHW5500FW1 "The appliance wasn’t plugged in on arrival, plugged appliance in and the drain pump and on and stayed on for about 7 minutes, shut down and unlocked the appliance. Found Error code F3E1, cleared error code and ran a diagnostics test, completed with no error codes, lid lock and appliance are working normal"
Near Port O'Connor, TX 77982
Michael
Job Details: 09/10/2019
WASHER MAYTAG MVWC565FW1 "Error codes F2E1, F7E1, cleared error codes and attempted to calibrate the appliance but the motor was stuck and it wouldn’t agitate. Found the terminal to the capacitor was bent, straightened it out and tested it, Bad capacitor, installed one from truck stock, calibrated and performed a diagnostics test, appliance completed with no error codes, also tested on manual, the appliance is working normal"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/10/2019
DRYER MAYTAG MEDB765FC0 Inspection of unit shows both strike and catch are slightly bent out of place. Replace both to resolve issue; ordrng 1 3389441 (sub 279570) and 1 W10675495 (strike)
Near Max Meadows, VA 24360
Uriah B.
Job Details: 09/10/2019
LAUNDRY WHIR WRS555SIHZ00 Harvest cycle twice was successful. Tried water to icemaker and nothing. Water to dispenser is good. Needs valve. ; ordrng 1 WPW10179146 (valve-inlt)
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found the bale arm had been dislodged. Reinserted arm and ran test harvest cycle. Completed cycle and filed with water.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Found that the sealed system tubing was vibrating against the compressor. Moved the tubing to proper location. Noses ceased. Customer to observe. Cx name is Nelson, not “Welson”."
Near Salem, VA 24153
Chris S.
Job Details: 09/10/2019
REFRIGERATOR KITCHENAID WRV986FDEM00 Fridge door door had been left open very slightly and the ice had melted. Customer was also concerned with the door sealing properly. All operations check ok at this time. I sealed the frame with adhesive. ; used 1 8201711 (ADHESIVE ) from stock
Near Troutville, VA 24175
Chris S.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 RC evaporator is frosted over There is a service pointer to replace the evaporator cover and control board. ; rqstng P&A on 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL BOARD )
Near Roanoke, VA 24018
Chris S.
Job Details: 09/10/2019
FR DR DVE TL PAN WHIRLPOOL WRX735SDBM04 Installed led module and checked operation. All operations check ok.
Near Roanoke, VA 24018
Chris S.
Job Details: 09/10/2019
KITCHEN KITCHENAID KDTE334GPS0 Found almost half of the water ports were clogged with food particles. I cleared the particles and checked operation. All operations check ok. The dishwasher may have had food particles on the heating element to cause the burning smell There was no odd smell when I had the heating element hot. Dishes need to be rinsed better so as not to get so many food scraps in the dishwasher.
Near Roanoke, VA 24014
Chris S.
Job Details: 09/10/2019
SXS 25'&#03 WHIRLPOOL WRS950SIAM00 Installed the hinge and door cam. Checked operation. All operations check ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2019
RANGE WHIRLPOOL WGE745C0FS01 Found console dented on the top. Replaced console. All checks ok at this time.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Found water tube to dispenser had split and when calling for water the water poured out from behind the UI. Needs water tube. ; ordrng 1 WPW10386778 (tube-water)
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/10/2019
DRYER GE GTD33EASK0WW Found thumb drive stuck in the bearing ring. Removed thumb drive and checked operation. All operations check ok.
Near Roanoke, VA 24018
Chris S.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 There was food pack blocking the air flow. I removed the block and instructed customer on air flow.
Near Fairlawn, VA 24141
Chris S.
Job Details: 09/10/2019
RANGE WHIRLPOOL WFE505W0HZ0 Door seal isn’t sealing properly. Will replace door seal. Customer was concerned that there may be a recall on the range. I called partner team and there is no recall. ; ordrng 1 WPW10129032 (gaskt-door)
Near Riviera, TX 78379
Adam
Job Details: 09/09/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspection of unit shows motor for ice dispenser not catching gear sounds like it’s slipping or stripped out. Replace motor and ice container to resolve issue. Job will require authorization.; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10564750 (ice-contnr) and 1 W10664669 (plate)"
Near Mathis, TX 78368
Michael
Job Details: 09/09/2019
WASHER MAYTAG MVWB835DW3 "No power on arrival, would not power on, voltage good at wall outlet. Unplugged appliance and Installed new control, plugged back in and was able to put into diagnostics, saw error code F6E2 UI communication error, cleared error code but was unable to navigate, powered appliance off and went back into diagnostics still wouldn’t let me navigate and it gave error code F6E2 again. Ordered console to resolve issue ; ordrng 1 W11112656 (console)"
Near Alice, TX 78332
Adam
Job Details: 09/09/2019
WASHER MAYTAG MVWX655DW1 Inspection of unit shows error code for long fill no fill. Also when you plug the unit back in drain pump starts to run automatically. Replace drain pump and water valve to resolve issue. Customer did confirm they have very bad water pressure in the home. Stated to customer water valve may not fix the Issue if you have low to no water pressure. Also spoke with customer about proper installation of drain hose drain hose has no air gap in his tight fitting into drain pipe. Advise customer this would have to be changed that drain hose needs to have air gap. Replace drain pump and water valve to resolve issue; ordrng 1 W10678676 (housing) and 1 W10727777 (pump-water)
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
DRYER WHIRLPOOL WED4815EW1 Dryer will not that is getting correct voltage. Replace timer and thermostats to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer) and 1 W10724237 (element)
Near Beeville, TX 78102
Michael
Job Details: 09/09/2019
WASHER WHIRLPOOL CET9000GQ0 "Installed parts ordered, and ran diagnostics ,appliance is working normal, it had a lot of soap suds, advised the customer to make sure they don’t use too much detergent and it’s an HE detergent. Advised she may want to run a couple of wash cycles to get rid of the soap before residents use it again."
Near Robstown, TX 78380
Adam
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer has to reschedule appointment.; schdld next appmnt for 9/12 THU !
Near George West, TX 78022
Michael
Job Details: 09/09/2019
RANGE WHIRLPOOL WFE540H0ES1 "The customer said that the edge of cooktop surface gets really hot, said that the door hinges and seal had already been replaced. Turned oven on to 500 degrees for about 20 minutes, door is sealing properly and heat is escaping through the vents normal. Took temperature with my laser at the edge of cooktop the highest it got was 193 degrees,, advised the customer the appliance is working normal, was not satisfied. Called tech line and spoke with Mike SR 7725781604. I told him all I’d done, he said the appliance is working as designed, doesn’t matter how hot the cooktop gets it is known as a hot surface anytime the oven or cooktop are being used, said if the customer is not satisfied , refer them to underwriter laboratories."
Near Sandia, TX 78383
Michael
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "The compressor was not running on arrival, unplugged appliance and removed back cover, capacitor was good, I installed starting device from truck stock, the compressor and condenser fan started up. The appliance is working normal, advised the customer to give 24 hrs for appliance to cool.; used 1 8201786 (START DEVICE KIT) from stock"
Near Port Aransas, TX 78373
Adam
Job Details: 09/09/2019
WASHER MAYTAG MVWC416FW0 Install components calibrated unit ran verification cycle issue resolved.
Near Portland, TX 78374
Adam
Job Details: 09/09/2019
DRYER WHIRLPOOL WED4815EW1 Install components issue resolved. Dryer is reaching and keeping temperature. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Put appliance into diagnostics and ran all ice maker test and optics test all past. Called and spoke with Butch at whirlpool tech line SR 7725792713. I told him which tests I had run and he said if all had passed that I would need to order the UI and ice box adapter, ordered parts ; ordrng 1 W10894103 (cntrl-elec) and 1 W11126056 (adapter)"
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
WASHER WHIRLPOOL WTW5000DW0 Inspection of unit shows no error codes drain pump is continuously running also customer complaint of unit would start running or agitating/spinning when lid was up and not in locked position. Replace lid lock drain pump and control board to resolve issue. Job will require authorization; rqstng P&A on 1 W10238287 (latch) and 1 W10240513 (door strike) and 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)
Near Bloomington, TX 77951
Michael
Job Details: 09/09/2019
WASHER WHIRLPOOL WTW7000DW3 "Error code F0E4, F2E1, cleared error codes and tested the inlet valve on manual test. When it called for cold water it was hot and hot was cold, hoses were crossed, made correction, calibrated and tested water valve, it’s working normal. Ran an automatic diagnostics test, completed with no error codes, appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Install components. Issue resolved no visible air gaps or leaks in seal advise customer of 7 day cure time for adhesive indoor customer will be able to use fridge like regular after 5 to 10 minutes of set time
Near Riviera, TX 78379
Adam
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Install component issue resolved. I did advise customer of a 24 hour wait. For unit to come back to temperature
Near Corpus Christi, TX 78412
Adam
Job Details: 09/09/2019
RANGE WHIRLPOOL WFE320M0EW Inspection of unit shows error code F9. Error comes back as power supply issue. Unit is getting correct voltage from power source. Replace bake element and control to resolve issue.; ordrng 1 W10308477 (elmnt-bake) and 1 W10887899 (cntrl-elec)
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
WASHER MAYTAG MVWB835DW1 "Installed new console, the appliance powered on, calibrated and performed a diagnostics test, completed with no error codes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
ICEMAKER JENN-AIR JIM158XXRS0 "The ice maker still isn’t making ice after installing new water level sensor. Powered the unit off and unplugged for 5 minutes and powered back on. During the process no water was activated and the recirculation pump came on and was squealing due to no water. Called and spoke with Nick on what I’d done, he said to order the smart valve, ordered valve and gave customer the cost of the part ; ordrng 1 W10585391 (valve)"
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB00 "Installed new light switch, appliance is working normal, no further issues"
Near Victoria, TX 77905
Michael
Job Details: 09/09/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "The customer said the appliance would come on and off, said it has been doing for the last 5 hrs. It would not power on, turn the breaker off for 1 minute and turned it back on. The appliance powered on with 48 minutes left on a wash cycle, canceled it and it would power back on by itself and then shut back off. wiring on the appliance was good, removed inside door panel and checked the connections, unplugged the UI from control and plugged back in, I was able to get into diagnostics, no error codes, ran a diagnostics test and it completed with no error codes. The customer started a wash cycle before I left. Possible it wasn’t making a good connection at this point all is working normal."
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
REFRIGERATOR JENN-AIR JS48SEDUDW12 "Authorization JL04C00DP1. The frost build up has stopped after making repairs on the last visit but it’s still leaking water, found that it’s leaking from the one of the screw holes from the ice maker. I tested the ice maker the 1st time and it didn’t leak but when it’s tightened with the screw to hold in place it leaks, ordered new ice maker.; ordrng 1 WPW10277448 (icemaker)"
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
DRYER MAYTAG MEDC465HW Inspected units dryer is working correctly and getting proper voltage heats and spins as it should.
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
WASHER MAYTAG MVWC415EW2 "Error code F0E5, F0E4, F5E3, F7E6, cleared error codes and attempted to calibrate, the wash plate was spinning freely, remove the hub and it was stripped. Left unplugged and ordered parts to resolve the issue.; ordrng 1 W10528947 (drive hub kit) and 1 W10772621 (screw) and 1 W10836496 (agitator) and 1 W10850126 (dispenser)"
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
OVEN MAYTAG MEW9630FZ03 "Error code The oven lights will not go off inside the oven F5E1; F5E4, cleared error codes and tried to test the motor UI would not allow me to. Ordered control and UI.; ordrng 1 W10914529 (panl-cntrl) and 1 W11032469 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 09/09/2019
WASHER WHIRLPOOL WTW8900BC0 "Put appliance into automatic diagnostics, no error codes, completed with no error code. Put appliance into manual spin and it was making a squealing noise, unable to remove the wash plate. Ordered parts to resolve the issue; rqstng P&A on 1 W10381077 (tub-outer) and 1 W10549509 (basket), ordrng 1 WPW10076270 (screw), rqstng P&A on 1 WPW10380698 (washplate)"
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/09/2019
RANGE JENN-AIR JES9800BAS18 Replaced bake element. Ran test of bake cycle. Preheat reached 375 in test. Control not in yet.
Near Corpus Christi, TX 78412
Adam
Job Details: 09/09/2019
DRYER WHIRLPOOL WED4815EW Inspection of unit shows hardwired was not properly seated or installed. Reset harness tested unit all issues resolved
Near Runge, TX 78151
Michael
Job Details: 09/09/2019
WASHER WHIRLPOOL WTW4815EW1 "Installed parts ordered, found the inlet valve was clogged up, tried to clean out, unable to, installed new inlet valve from truck stock W11210459 as well as a cam kit. The appliance powers on and the control is good. The customer has it plugged into an adapter at the wall plug which would allow me to complete a diagnostics test, I ran a rinse and spin cycle, the appliance is working normal. Advised the customer to get an electric to change out the wall outlet; used 1 W10721967 (CAM) from stock"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/09/2019
FREEZER KITCHENAID KRMF706ESS01 "Needs new RC left door, as the shelf holder broke off and exposed the Insulation. Needs crisper cover as that snapped on left side. Needs FC door because gasket is bad and cannot be reshaped, nor is it changeable on this model. ordrng 1 W10815695 (dor-fip ss) and 1 W10815701 (dor-fip ss) and 1 W10847515 (frame) and 1 W10908166 (module) and 1 W11131390 (bracket) and 1 W11161915 (bracket) and 1 W11387053 (FREEZER BIN)"
Near Roanoke, VA 24017
Uriah B.
Job Details: 09/09/2019
WASHER AMANA NTW4516FW3 Found improper voltage in the control board j-12 pins 1 and 4. Needs control board. Also needs shifter assembly. ; ordrng 1 W10913953 (actuator) and 1 W11170317 (cntrl-elec)
Near Corpus Christi, TX 78412
Adam
Job Details: 09/09/2019
DISHWASHER KITCHENAID KDPE234GPS No available power supply for this unit. Customer will be selling unit four parts as is. No Manufacturing warranty should be involved with this unit if machine is sold as is for parts
Near Corpus Christi, TX 78405
Adam
Job Details: 09/09/2019
REFRIGERATOR AMANA ASI2575FRW00 Install components issue resolved.
Near Roanoke, VA 24018
Uriah B.
Job Details: 09/09/2019
KITCHEN KITCHENAID KDFE104HPS0 "F4e3 F7e1Found power to pump and motor, but no operation. Needs pump and motor assembly. ; ordrng 1 W11085683 (pump&motor)"
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
WASHER MAYTAG MVWX655DW1 Customer declined service because unit is out of warranty
Near Radford, VA 24141
Chris S.
Job Details: 09/09/2019
RANGE WHIR KESC300BBL2 Unit is going into a bake cycle for about 30 seconds and then displaying an error code F7E0. Tech line recommended replacing the control board. ; ordrng 1 3191107 (microcoumputer excha)
Near Radford, VA 24141
Uriah B.
Job Details: 09/09/2019
WASHER ROPER RTW4516FW2 Inlet valve not letting water into unit. Replaced inlet valve. Ran calibration cycle. Ran auto test cycle. ; used 1 W11210459 (INLET VALVE ) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/09/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 According to cx Unit was replaced.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "SR7725779315According to techline, adjust temp in freezer to make cold air warmer on components. +3 degrees in freezer is recommended. Adjusted controls to try to warm up a FC. Cx to monitor and adjust further if necessary."
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL n/a Replaced led modules. All checks ok.
Near Elliston, VA 24087
Uriah B.
Job Details: 09/09/2019
KITCHEN KITCHENAID KDTE334GPS0 Found UI console broken. Needs new UI console. ; ordrng 1 W11165145 (console)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/09/2019
WASHER WHIRLPOOL WFW75HEFW0 Found unit unlocked upon arrival. Found F8e1 code in diagnostic. Ran auto test and all checks ok. Recalibrated unit. All checks ok.
Near Salem, VA 24153
Uriah B.
Job Details: 09/09/2019
WASHER MAYTAG MVWB865GW0 Significant wobble to the unit in high spin. Unsure if it is from the basket or the gearcase. Will replace both. ; ordrng 1 W10811956 (drum assy) and 1 W10811960 (spin basket)
Near Hiwassee, VA 24347
Uriah B.
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Replaced the receiver and emitter.ran two test harvest cycles in diagnostic, all checks ok."
Near Christiansburg, VA 24073
Chris S.
Job Details: 09/09/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 Found wiring harness is broken at the bottom of the freezer door. Will replace the door. ; rqstng P&A on 1 LW10728959 (dor-fip)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 09/09/2019
KITCHEN WHIRLPOOL WDT750SAHZ0 Replaced dispenser. May have overfilled. Leaking from previous dispenser may have been from the fill area. New dispenser seems to be leaking out the wrap hole near the fill area.
Near Troutville, VA 24175
Uriah B.
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Fond freezer led module bad. Needs new module. ; ordrng 1 W11205083 (module)
Near Hollins, VA 24019
Uriah B.
Job Details: 09/09/2019
SXS 22'&#03 WHIRLPOOL WRS321SDHZ02 Replaced main control board. Cx to observe.
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 09/09/2019
KITCHEN WHIRLPOOL G9CE3675XS00 "Reproduced problem by wet pan over the UI only when unit is already turned on. Per techline, if cx is using appropriate pots and pans for sized burners, replace the UI shield and the UI. SR 7725805716 W10311897 - shield. WPW10333980. - UI. Cx to call Whirlpool about covering cost to replace.; ordrng 1 W10311897 (shield-ht) and 1 WPW10333980 (cntrl-elec)"
Near Salem, VA 24153
Uriah B.
Job Details: 09/09/2019
REFRIGERATOR /UNKNOWN n/a Found drawer in freezer stuck behind rear stop. Also adjusted freezer door handle.
Near Pulaski, VA 24301
Chris S.
Job Details: 09/09/2019
FREEZER WHIRLPOOL WZF793020DW03 I installed the door gasket and spent some time heating and forming the gasket. I got the gasket to seal all the way but it was difficult as the new gasket was a bit deformed. Customer will observe Ps the previous gasket was still leaking air at the top.
Near Salem, VA 24153
Chris S.
Job Details: 09/09/2019
COOKTOP WHIRLPOOL WFC150M0EW3 Wiring shorted out at the left front element causing the switch to short out as well. Will replace the switch and wire harness. ; ordrng 1 W11134595 (harns-wire) and 1 WP3148953 (switch-inf)
Near Pulaski, VA 24301
Chris S.
Job Details: 09/09/2019
WASHER WHIRLPOOL WET4024HW0 Sr number is 7725802079The neutral is open at the 240 volt receptacle. Advised customer to have an electrician repair the house wiring.
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRT348FMES00 I installed the freezer door and checked operation. All operations check ok. I installed the door in unit 05.
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/09/2019
FREEZER WHIRLPOOL WRF555SDFZ08 Found freezer frosted over. Customer will remove frost and observe. Customer turned on the wate and we looked for a leak and found none.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Replaced icemaker as I could not force harvest. Harvest with new maker complete. If callback, please order icemaker harness W10884720."
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/09/2019
WASHER MAYTAG MVWC416FW1 "Found the unit in emergency drain mode. found F8E1 error code. Recalibrated and reset. Checked drain hose and drain pump, checked pressure hose, checked all wiring and connections. Secured drain with zip and all checks ok. Ran auto test cycle.; used 1 WP8567668 (TIE) from stock"
Near Radford, VA 24141
Chris S.
Job Details: 09/09/2019
OVEN WHIRLPOOL WOD51ES4ES01 Installed both thermal fuses and checked operation. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced led module. All checks ok.
Near Salem, VA 24153
Uriah B.
Job Details: 09/09/2019
LAUNDRY MAYTAG MVWB765FW3 F0e3F8e1Could not reproduce problem. Cx to observe.
Near Roanoke, VA 24017
Chris S.
Job Details: 09/09/2019
DRYER WHIRLPOOL WED7500GC0 Found error F4E4. Cleared code and found receptacle was not holding a steady voltage on L2. Secured wire harness with wire tie and advised customer to have the receptacle replaced. ; used 1 WP8567668 (WIRE TIE) from stock
Near Roanoke, VA 24014
Chris S.
Job Details: 09/09/2019
WASHER ROPER RTW4516FW2 Final spin light was blinking and washer wouldn’t start a cycle. I pressed and held the start button which reset the machine. Found no error codes. Customer will continue to observe.
Near Corpus Christi, TX 78416
Adam
Job Details: 08/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Inspection of unit shows ice container not working properly auger inside the bin is free spinning not keeping tension to pull the ice forward. Replace ice bin and auger motor to resolve issues; ordrng 1 W10317991 (ice disp augur motor) and 1 W11097357 (ice-contnr)
Near Port Lavaca, TX 77979
Michael
Job Details: 08/21/2019
RANGE JENN-AIR JGRP548WP02 "The ignitor is not sparking to ignite the burner, ordered part to resolve issue ; ordrng 1 W11113650 (igntr-oven) and 1 WPW10131825 (sensor)"
Near Victoria, TX 77905
Michael
Job Details: 08/21/2019
WASHER MAYTAG MVWC415EW1 "< Error code F5E1, F5E2, The lid lock just keeps clicking not allowing me to do anything, ordered part to resolve issue ; ordrng 1 W11307244 (latch)"
Near Victoria, TX 77904
Michael
Job Details: 08/21/2019
DRYER ROPER RED4516FW0 "The appliance won’t turn off, it is not rotating to allow the appliance to turn off, ordered timer. ; ordrng 1 W10857612 (timer)"
Near Port Aransas, TX 78373
Adam
Job Details: 08/21/2019
REFRIGERATOR WHIRLPOOL WRB329DMBB01 Customer was trying to switch the way refrigerator open and in the process broke off screw into door. Entire door will need to be replaced. Informed customer there is a long wait time for refrigerator doors. Informed customer when she receives part to call company and schedule installation appointment.; ordrng 1 10447112 (stop- door) and 1 12028505B (door closure (blk)) and 2 12246608 (button- pl)s and 1 12607104ED (hinge-door) and 1 13109402B (dor-fip bl) and 1 W10436245 (gasket-fip) and 1 W10460893 (screw) and 1 W10884773 (nameplate)
Near Corpus Christi, TX 78411
Adam
Job Details: 08/21/2019
REFRIGERATOR KITCHENAID KBSD618ESS01 Crushed ice was never the issue for this customer. Customer complaint of frost or ice build up on front of ice compartment. Inspecting the unit no abnormal ice buildup was found all fans and thermistor is working accordingly. Customer did state they cleaned off the ice and it happens every now and then not all the time. Informed customer according to inspection and diagnostic all functions of fridge run as designed and in good working condition. Informed customer if it happens again to the point you think it is an issue to gain call and take a couple pictures. Issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 08/21/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspection of unit shows error code for float switch as well as drain pump. Ordering float switch and drain pump to resolve issues; ordrng 1 W10195039 (switch,overfill) and 1 W10724439 (pump-drain)"
Near Aransas Pass, TX 78336
Adam
Job Details: 08/21/2019
DRYER MAYTAG MEDC465HW0 After replacing components issue still persist. Checked receptacle for unit shows receptacle not getting proper voltage grounding out somewhere. Issue resolved. Advise customer to contact professional electrician to resolve that issue
Near Corpus Christi, TX 78412
Adam
Job Details: 08/21/2019
OVEN WHIRLPOOL WOS51ES4ES01 . Replaced components still same error code F1E1. Tech line suggests lock motor to be replaced. Or power supply issue. Was unable to get SR number hung up with tech line before one was given.; ordrng 1 W10195934 (door latch)
Near Taft, TX 78390
Adam
Job Details: 08/21/2019
RANGE WHIRLPOOL WEG745H0FS0 Inspection of unit shows flame on burners were set to high. Customer is under the assumption that’s how the burners should look. Adjusted burner heads issue resolved..
Near Premont, TX 78375
Adam
Job Details: 08/21/2019
WASHER MAYTAG MVWC565FW1 Sr#7725654978 mike. Inspection of unit shows error code for long fill no fill. Automatic and manual testing of water valve shows excellent working condition. Customer complaints unit would stop after wash cycle and not continue. Further inspection of machine shows drain hose position about 2 feet down the stand pipe not allowing for air gap in drain. Call tech line to troubleshoot the situation SR number above. Customer stated on previous visit he stop using that drain pipe because it was clogged. Taking tech lines instruction and lead informed customer that clogged drain stem will be the issue with not completing cycles. Advise customer to contact professional plumber to resolve this issue. Issue resolved