Near San Antonio, TX 78239
S. L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ Spoke with customer she is under quarantine due to possibly being exposed to COVID-19 she will call when quarantine is over.; O-emld tckt
Near San Antonio, TX 78209
Steven G.
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KSSC48FMS00 "Checked refrigerator found freezer cooling fine found air inlets frozen not letting air to refrigerator side, cleared ice and cleared drain, checked operation unit is working normal now"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/01/2020
DRYER AMANA NED4655EW1 "Issue stated by customer: dryer had been running all night, when customer tried running dryer the next day there was no heat. Lund heating element had shorted due to faulty timer. Ordering power cord as well, found slight resistance through cord.Geek squad warranty had scheduled appt. and will reimburse since their techs are not currently servicing units.; ordrng 1 279838 (element,heater) and 1 PT400L (cord-power) and 1 W10857612 (timer)"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/01/2020
OVEN ELECTRIC (D JENNAIR JJW9827DDP Issue stated by customer: built in oven would get up to temp. But only remain at temp for about 30min. Previous tech replaced temp sensor. Customer had purchased control board. Replaced control board as recommended with service pointer K8178717 for temp variation issues. Unit got up to temp. Asked customer to run unit through other bake/broil/convection cycles and let us know if any further issues. Unit tests good at this time. Informed customer of survey.
Near San Antonio, TX 78249
Christian G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue stated by customer: door was delivered with dent. Please review pics. Ordering door-fip.; ordrng 1 LW11037738 (dor-fip)
Near Cibolo, TX 78108
S. L.
Job Details: 04/01/2020
MICROWAVE OVEN MAYTAG QWERRKSK Customer replaced microwave already no service needed
Near Schertz, TX 78154
S. L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Found broken wire on FC door that is on ice maker circuit unable to repair wires or replace needs new FC door NEEDS OTL.; rqstng P&A on 1 LW11038917 (DOOR)
Near Schertz, TX 78154
S. L.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED8500DC3 Found F6E3 error codes and restricted airflow cleared codes tested unit found all unit functions working moisture in exhaust caused by restricted airflow tested over and over no error codes. Did find timed dry selection not working needs console new terminal block screws and feet. Rescheduling 4/2; ordrng 1 279393 (screw) and 4 49621 (foot)s and 1 W10847565 (console)
Near Cibolo, TX 78108
S. L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Compressor was off when arrived RC at 38 and FC at -2 Checked component operations of compressor and checked no open loop and amp draw 1.6, condenser fan running thermistors passed. Evaporator fan motor working and full frost pattern at evaporator all unit operations good. Did find top shelf had items blocking inlet airflow vent to RC advised customer that doing this blocks airflow to sensor and can cause long run times. No issues job complete."
Near Cibolo, TX 78108
S. L.
Job Details: 04/01/2020
WASHER MAYTAG MVWB865GW0 Complaint is clothes coming out wet and unit shakes when spinning found 2 errors shifter failure and out of balance. Cleared errors ran diagnostics tested unit in automatic service cycle found bad gear case ordered rescheduling for Thursday ; ordrng 1 W10754448 (clutch) and 1 W10868473 (gearcase)
Near San Antonio, TX 78213
Steven G.
Job Details: 04/01/2020
WASHER MAYTAG MVWX655DW1 Checked washer found will not agitate found bad fault code for bad motor windings ordered parts; ordrng 1 W10006487 (motor-drve) and 1 W10803588 (cntrl-elec)
Near San Antonio, TX 78248
Steven G.
Job Details: 04/01/2020
WASHER MAYTAG MVWB765FW3 "Checked washer ran diagnostics found off balance code ran test cycle everything checks fine, went over loading with customer washer is working normal"
Near San Antonio, TX 78261
Jim G.
Job Details: 04/01/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA-04 Verified the icemaker was turned off. Reset the unit and verified the icemaker was rotating and calling for water.
Near New Braunfels, TX 78133
Jim G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL ABB2224BRM01 Verified faulty control board. ; ordrng 1 WPW10503278 (refer elect cont brd)
Near San Antonio, TX 78254
Richard G.
Job Details: 04/01/2020
WASHER ROPER RTW4516FW2 Complaint is that the unit does not spin. Ordering gearcase and motor.; ordrng 1 W10885487 (motor-drve) and 1 W11255272 (gearcase)
Near Helotes, TX 78023
Richard G.
Job Details: 04/01/2020
WASHER MAYTAG MHW3505FW0 Replaced control panel. Ran unit through automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 04/01/2020
DRYER WHIRLPOOL WED8500DC4 "Pulley was not damaged, replaced broken belt and tested to complete."
Near Shavano Park, TX 78230
Steven G.
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Checked refrigerator customer had unit turned off advised tech line they said to let unit run and we will go back if any problems. ; O-emld tckt
Near Bulverde, TX 78163
Jim G.
Job Details: 04/01/2020
MW-HOOD COMBO WHIRLPOOL WOC75EC0HS00 Verified control is in need of replacement and ordering interlock switch as a precaution. ; ordrng 1 W11033422 (interlock) and 1 W11040194 (cntrl-elec)
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 "Last trip found faulty fascia heater, EVAP motor and adapter. Replaced all parts to resolve the issue. Also found this trip a major clogged drain line. Cleared that as well. Per my last visit CRP the parts and not charging for labor as the previous repairs for this issue didn’t resolve the issue. Unit testing good now. No further issues at this point."
Near San Antonio, TX 78254
Richard G.
Job Details: 04/01/2020
WASHER MAYTAG MVWB855DC3 "Customer complaint is that the unit will turn on but will not do anything. Sometimes it will fill for a long time and other times it will wash with no water. Entered diagnostics and found error codes F3E2 inlet water temp fault, F7E0 loss of power, F8E1 long fill, F0E4 spin limited by water temperature. Ran unit through automatic test. Found no water getting through valve from hot side. Ordering valve assembly.; ordrng 1 W11172234 (housing)"
Near San Antonio, TX 78257
Christian G.
Job Details: 04/01/2020
OVEN ELECTRIC (D KITCHENAID KEBS109BSS01 "Issue stated by customer: set unit to self clean. When customer checked on unit it was off. No display, controls were not responsive. Customer checked breakers, breakers were not tripped. Reset breakers, still no power. Pulled oven, voltage from wall tested good at 240. Open unit display and found burnt thermal fuse. Replaced thermal fuse with truck stock. Unit turned on. No error codes present. Informed customer to run cycles see if any further issues. Unit tests good at this time. Customer paid(120.69)via Card. S.call(105.00+tax) and Thermal Fuse(6.49+tax); used 1 WPW10638608 (FUSE) from stock"
Near San Antonio, TX 78257
Christian G.
Job Details: 04/01/2020
WASHER ROPER RTW4516FW2 Putter tub cracked at bottom allowing leak. Ordering outer tub.; ordrng 1 W10371566 (tub)
Near San Antonio, TX 78253
Justin
Job Details: 04/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS01 "Found unit getting F1E0 fault, tried to call but unit will still not go into bake or broil. Will need to order Control board. Collected 113.66 for service call. ; ordrng 1 WPW10632435 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replaced damper control, tested to complete."
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/01/2020
RANGE WHIRLPOOL WFE530C0ES0 Passive door hinge damaged. Ordering new hinge. ; ordrng 1 WPW10299227 (hinge-door)
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/01/2020
WASHER MAYTAG MVWB765FW3 Customer stated that the unit is not letting the hot water into the unit. Observed a long fill error. Diagnostics revealed error codes F3E2 F8E1 F0E4 F2E1. Swapped out new water inlet valve and ran automatic test cycle. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78250
Richard G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Customer complaint is that the bottom shelf with the drawers in the refrigerator compartment is not latching on the left side. Found the shelf holder poorly manufactured. Adjusted the shelf holder. Unit is now good to go.
Near San Antonio, TX 78253
Justin
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Need to replace water valve, when water comes on from house supply it just goes straight through valve into dishwasher. Will order float switch too. ; ordrng 1 W11175771 (valve-inlt) and 1 WPW10195039 (float switch)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Complaint is moisture buildup in freezer section and slow ice production. Found door gasket for freezer door is not sealing. Heated and reshaped gasket. Making good seal. Icemaker is producing ice. Issue caused by door sealing issue. No further issues. If gasket does not retain shape, then door will have to be replaced. Pn W10763099. Job complete."
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/01/2020
WASHER AMANA NTW4516FW3 Tested washer. No error codes. No issues during testing. Unit is working properly. Performed customer instruct. Reviewed proper use and care procedures. Job complete.
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Installed new door. No issues with door. Unit is working properly. Job complete.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/01/2020
WASHER WHIRLPOOL WFW6620HC0 "Issue stated by customer: CRACK IN DOOR SEAL, LEAKING WATER. Found bellow torn. Ordering new bellow and clamps to resolve issue.; ordrng 1 W11266654 (clamp) and 1 W11314648 (bellow) and 1 W11314649 (clamp)"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 04/01/2020
RANGE WHIRLPOOL WFE510S0HB1 Tested range. Oven not working. Burners are working. Found terminal block was a burnt. Replaced block. Tested range. Bake and broil work. All elements work. No further issues. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new evap harness.with motor and thermostat. Advised customer to defrost unit to remove frost buildup in freezer evap. No further issues. Tested to complete.
Near San Antonio, TX 78245
Justin
Job Details: 04/01/2020
WASHER MAYTAG MVWC565FW "Unit shows no fault codes, ran diagnostics and calibration. All test passed."
Near San Antonio, TX 78237
Jesus C.
Job Details: 04/01/2020
REFRIGERATOR AMANA AFI2539ERM02 Complaint is frost buildup and freezer not cool enough. Found ice buildup on top right of evap. U it having sealed system issues. Ordering UV drier and reschedule for sealed system tech. ; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW4800XQ2 Tested washer. Drain pump will not stop running. Pressure sensor is good. Will need new control. Will collect payment for service on next visit. ; ordrng 1 W10480177 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW "Replaced control and start device. Tested to complete, unit is good to go."
Near San Antonio, TX 78255
Christian G.
Job Details: 04/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Issue stated by customer: dishes were a little dirty. Found unit had the filter clogged by some food and plastic. Cleared and drained. Ran unit through diagnostic cycle. No issues. Unit tested good. Customer just wanted someone to look at unit before he warranty expired. Informed customer of survey.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/01/2020
WASHER MAYTAG MVWX655DW1 Did not diagnose unit. Informed customer of oow costs and service call fees. Customer is going to look into getting a new washer.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/01/2020
DRYER MAYTAG MEDB835DW4 "Issue stated: Unknown issue, Please check for repair. Unit was miswired from install. Retired. Unit good for resale."
Near San Antonio, TX 78245
Richard G.
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW8040DW4 Complaint is that some of the buttons on the UI are not operating. Ordering UI.; ordrng 1 W11125152 (console)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/01/2020
RANGE WHIRLPOOL WFE770H0FZ2 Rescheduling to 4/1 keeping parts.; schdld next appmnt for 4/1 WED !
Near Victoria, TX 77904
Michael
Job Details: 04/01/2020
WASHER MAYTAG MVWB865GW1 "Installed part ordered calibrated and performed a diagnostics test, completed with no issues. The inlet valve is no longer leaking and appliance is working normal"
Near Natalia, TX 78059
Justin
Job Details: 04/01/2020
DRYER MAYTAG MEDX500XW0 "Noise is coming from motor and vent wheel, will need to replace both. ; rqstng P&A on 1 WP697772 (blower wheel) and 1 WPW10508324 (motor-drve)"
Near Corpus Christi, TX 78404
John L.
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW8500DW5 "Ran diagnostics, F5E1 lid lock code. Installed new lid lock, ran test on unit. Unit went through test without issue. Resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed evap motor, came on after installation. Tested on test 3 to verify that fan functions. Fan now functions and circulates air."
Near San Antonio, TX 78225
Jesus C.
Job Details: 04/01/2020
WASHER MAYTAG MVWB965HC0 Tested washer. Unit is spinning good then it looses balance and shakes. Will order new basket. ; ordrng 1 W11208267 (basket)
Near Corpus Christi, TX 78414
John L.
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KRFC302ESS00 "Installed evap and compressor, unit holding pressure and is cooling. Issue resolved."
Near Victoria, TX 77904
Michael
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed part ordered, the appliance is dispensing water, no further issues"
Near Corpus Christi, TX 78410
John L.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED4950HW0 Gasket torn will need to replace to resolve.; ordrng 1 W10823580 (seal-door)
Near Victoria, TX 77904
Michael
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KSSC48QMS01 "Installed part ordered, good airflow at the damper, advised the customer not to block the air vent. Called and spoke with Rich at whirlpool tech line to confirm the vent was working normal at the crisper drawers, advised it was normal, not supposed to blow a lot of air, no further issues."
Near Taft, TX 78390
John L.
Job Details: 04/01/2020
RANGE AMANA ACR4303MFB "Inspected unit, block connector has burned causing electrical problems with unit. Replace block and wiring to resolve.; ordrng 1 W10245259 (block-term)"
Near Victoria, TX 77904
Michael
Job Details: 04/01/2020
WASHER MAYTAG MVWB855DC3 "F6E2 error code, UI wouldn’t allow me to do anything. Installed console, calibrated and performed a diagnostics test, completed with no issues, no further issues"
Near Corpus Christi, TX 78413
John L.
Job Details: 04/01/2020
DRYER MAYTAG MEDB835DW4 "Parts did not resolve issue, after further inspection. Found one issue to be with roller and shaft at rear of unit, also blower fan cracked may have been causing friction and resistance to motor. Replace motor, blower and roller plus shaft to resolve.; ordrng 1 697772 (blower wheel) and 1 W10314171 (drum support roller) and 1 W10359272 (support roller shaft) and 1 W10806761 (motor-drve)"
Near Dublin, VA 24084
Uriah B.
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Leveled unit. Cx to observe. If callback, pre order icemaker and dual valve."
Near Port Aransas, TX 78373
John L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Inspected unit, gaskets on unit are extremely stiff not allowing to seat properly. Replace both gaskets to resolve issues.; ordrng 1 W10507442 (gasket-fip) and 1 W10507460 (gasket-fip)"
Near Daleville, VA 24083
Chris S.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 I installed the compressor and drier. I checked for leaks with nitrogen and found none. I pulled a vacuum and charged unit with 3.7 oz of 134A. All operations check ok. Customer will observe. ; pckd up 1 W11209866 (compressor)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/01/2020
RANGE WHIRLPOOL KCGC506JSS00 Found that the pressure regulator was installed backward. Cx to have installer come back out to correct.
Near Hollins, VA 24019
Uriah B.
Job Details: 04/01/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Icemaker went through harvest and filled. Icemaker section. Needs door and ice bin cover. Ice bin cover. W11126296Door. LW10839911; ordrng 1 LW10839911 (dor-fip) and 1 W11126296 (cover-frnt)
Near Roanoke, VA 24014
Chris S.
Job Details: 04/01/2020
DRYER MAYTAG MEDC215EW0 I installed the drum and shafts along with the dryer repair kit. I noticed when I had disassembled the dyer that thr bulkhead is beginning to rub through at one place causing the bulkhead to weaken. ; rqstng P&A on 1 WP3403413 (bulkhead)
Near Daleville, VA 24083
Chris S.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRT541SZSDM00 There is a lot of frost buildup in the freezer the air is entering at the top of the freezer door the face of the unit is very wavy possibly causing this issue. I sealed the face frame with sealant and instructed customer to observe. If the issue persists the unit will need to be replaced.
Near Daleville, VA 24083
Uriah B.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED4850HW0 Wrong panel ordered. Unit 170-401; ordrng 1 279443 (panel)
Near Daleville, VA 24083
Uriah B.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED4850HW0 Wrong panel ordered. 110-301; ordrng 1 279443 (panel)
Near Daleville, VA 24083
Uriah B.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED4850HW0 Wrong part ordered. Uni 170-402; ordrng 1 279443 (panel)
Near Daleville, VA 24083
Uriah B.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED4850HW0 Wrong panel ordered. ; ordrng 1 279443 (panel)
Near Little Rock, AR 72205
Doug M.
Job Details: 04/01/2020
WASHER WHIRLPOOL LA7780XSW1 "Replaced listed parts due to being stripped or broken not allowing unit to spin,tested unit operation checks ok"
Near North Little Rock, AR 72116
Colton B.
Job Details: 04/01/2020
ICEMAKER KITCHENAID KUIX335HBL00 Issue is no power to unit. Finding issue to be a faulty drain pump that is causing the unit to drop power. Techline agreed with diagnostics. Ordering new pump to resolve issue.; ordrng 1 1901A (EXTERNAL DRAIN PUMP)
Near Little Rock, AR 72227
Colton B.
Job Details: 04/01/2020
ICEMAKER KITCHENAID KUIX305ESS1 Went to look at ice maker. The only person home was the customers son who is not 18. With no adult present I told customer I’d have to reschedule. Rescheduling for Friday.; schdld next appmnt for 4/3 FRI !
Near Little Rock, AR 72209
Colton B.
Job Details: 04/01/2020
WASHER MAYTAG MVWC565FW1 "Customer complaint is a squeaking noise during wash. Found oil on gearcase, indicating a blown bearing. Squeaking is from oil on belt and cam. Ordering new belt and cam as well to ensure they are clean after install. Navigate to “Faulkner crossing neighborhood” for correct address.; ordrng 1 W10721967 (CAM) and 1 W11035751 (GEARCASE ) and 1 WPW10006384 (BELT)"
Near Little Rock, AR 72211
Colton B.
Job Details: 04/01/2020
DRYER MAYTAG MEDB835DW4 "Issue was that the motor will not run. Finding issue to be a bad control, techline confirmed diagnostics SR: 7727498228. Ordering new control to resolve issue. ; ordrng 1 W11133021 (CONTROL)"
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW4816FW2 Tested washer. F8E1 error code. Valves not turning on. Good power to valve. Ordering new valve assembly. ; ordrng 1 W10869799 (valve)
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/31/2020
RANGE WHIRLPOOL WFE525S0HS1 Replaced door hinge on oven door. Door now closes properly no issues. Unit is working as designed. Job complete
Near San Antonio, TX 78254
Richard G.
Job Details: 03/31/2020
RANGE WHIRLPOOL WFG550S0HZ1 Customer complaint is that the active hinge on the oven is broken. Replaced hinge. Tested to complete. Unit is good to go.
Near Helotes, TX 78023
Richard G.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer complaint is that the refrigerator section has ice buildup and is leaking onto the floor. Replaced refrigerator section evap motor and steamed out frozen evaporator. Tested to complete. Unit is good to go.
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/31/2020
RANGE WHIRLPOOL WEE745H0FS2 Installed new knob. No issues during testing. Job complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/31/2020
WASHER MAYTAG MVWC565FW1 Arrived at home. Customer no longer needs service. Job complete.
Near San Antonio, TX 78228
Jesus C.
Job Details: 03/31/2020
DRYER MAYTAG MGDB955FW0 Complaint is dryer makes noise and long dry times. Tested dryer. Found blower wheel cracked. Ordering new wheel. ; ordrng 1 WP697772 (blower wheel)
Near San Antonio, TX 78253
Christian G.
Job Details: 03/31/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: detergent door not closing. Found door had broken at clip. Replaced detergent dispenser. Customer informed me that the door was having trouble closing/staying closed. Found unit latch slipping. Contacted warehouse for parts WPW10653840 (2) WP8269145.; eml tckt failed
Near San Antonio, TX 78207
Jesus C.
Job Details: 03/31/2020
WASHER AMANA NTW4516FW2 Unit is oow. Customer does not have receipt. Does not want to pay for service. Customer has flea infestation near washer. Do not service customer until infestation has been removed.
Near San Antonio, TX 78253
Christian G.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: refrigerator running non stopped. Put unit into diagnostic mode and tested components individually, everything ran fine. Voltage from wall tests good. Previously replaced freezer wiring harness and thermistor. Ordering control.; ordrng 1 W11089236 (cntrl-elec) and 1 W11396715 (motor-fan)"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator customer stated condensation build at back of refrigerator. Called techline spoke to Austin, stated to run nitrogen to listen for a leak. Sealed system tech required.SR7727479928 ; schdld next appmnt for 4/2 THU !"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: DOOR WILL NOT CLOSE. FOOD IS FREEZING/CANNOT COOL. WATER LEAKS INSIDE. AIR FILTER HOUSING. Previously found diffuser staying in the closed position. Resolved cooling issues. Customer states water filter leaks intermittently. Ordering cover and filter housing to resolve issue. Asked customer to try and get a video to see exactly where water is conning out of.Customer mentioned cosmetic issue of door previously. Explained whirlpool has 30day cosmetic warranty. Customer explained they informed the builder who was supposed to call-in. Informed customer they must get with builder to resolve issue.; ordrng 1 W11189599 (cover-filt) and 1 WPW10394053 (housing)
Near Helotes, TX 78023
Christian G.
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW85HEFC1 "Issue stated by customer: washer displaying suds code and not draining right. Replaced drawer and clamp, cleared out drain pump. Unit tested good. Informed customer of survey."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Checked refrigerator found evap fan turning on and off ordering evap harness to resolve issue.; ordrng 1 W10297482 (harns-wire)
Near Bandera, TX 78003
Justin
Job Details: 03/31/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG "Replaced ice maker and control board for unit. Thawed out inside of ice maker area, customer will leave off for another day."
Near Helotes, TX 78023
Richard G.
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "Customer complaint is that the icemaker is not working and there is a white film all over the freezer section. Found water line to icemaker completely frozen. Thawed out with steamer. Old icemaker would not call for water, replaced icemaker. New unit called for water. Film in freezer is calcium buildup due to hard water. Tested to complete. Unit is good to go. Recommended customer defrost unit if there is more trouble with the water line."
Near Boerne, TX 78015
Douglas H.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Last tech found faulty EVAP motor. Confirmed diagnosis. Replaced EVAP motor and relocated thermistor to correct position. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Unit is under warranty still check quick pics for proof of purchase. Last tech found faulty control and damper. Confirmed diagnosis of faulty control. Damper wasn’t needed. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW8500DC2 Last visit found faulty control. This is it swapped with new control to resolve issues. When plugging the unit into the wall noticed a small arc. The console is unresponsive at this time. Will need to order a new controller and a new console. The electrical outlets need to be examined by an electrician.; rqstng P&A on 1 W10812418 (cntrl-elec) and 1 W10838672 (console)
Near Boerne, TX 78006
Tommy B.
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW4816FW Diagnostics revealed a long fill error. Swapped out with inlet valve to resolve issues.Ran unit through automatic test cycle. Unit testing good now with no further issues.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Customer stated that the unit stopped making ice. Found issue to be ice arm stuck. Adjutant the arm so it could move freely. No further issues at this time.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/31/2020
DRYER WHIRLPOOL WED5000DW2 Last visit found damaged thermostat. Swapped with new parts to resolve issues. Unit testing good now.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/31/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated unit heating about 30 degrees too hot. Calibrated unit to resolve the issue. Unit testing good. Educated builder on how to calibrate unit. No further issues at this point
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Confirmed broken liner in refrigerator compartment.found drawer craked. Replacement was sent but was also broken. Spoke to mark from techline stated it was a non repairable job. Customer will receive replacement call within 48 hours. Job complete.SR7727482798
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/31/2020
DRYER WHIRLPOOL WED4815EW1 Last visit found unit to be operating but the door would not close normally. Replaced with a new door catch to resolve issue. Unit tested good now.
Near Lakehills, TX 78063
Richard G.
Job Details: 03/31/2020
DRYER MAYTAG MEDB765FW0 "Replaced wiring harness and overlay. Unit is still giving the pf code. Called techline and spoke with Andrew, states we have replaced everything that could give that error. Traced power back to the terminal block. Determined there is an issue with the power coming in. Informed customer to have an electrician check it out.Sr 7727486413"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/31/2020
ICEMAKER (STANDA KITCHEN AID KUIS18NNXS0 "Last visit found broken wire cutter and faulty fan motor. Swapped out with new parts this time to resolve issue. Unit tested good now, collected parts and labor."
Near Boerne, TX 78006
Douglas H.
Job Details: 03/31/2020
WARMING DRAWER KITCHENAID KOWT100ESS00 Confirmed left rail is damaged. Upon opening new rail found that it is damaged/defective. Ordering 2 new rails to resolve the issue. Rails showing as out of stock; ordrng 2 WPW10188461 (slide-drwr)s