We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Atascosa, TX 78002
Jesus C.
Job Details: 04/15/2022
Tests unit. Not cooling in freezer. Found restriction in freezer evaporator. Will need evaporator. ; ordrng 1 WPW10608485 (Evaporator)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78248
Jim G.
Job Details: 04/15/2022
I verified an ACU failure and possible a harness issues. Gearcase sounds very rough as well. ; ordrng 1 W11568984 (Lower harness) and 1 W11419171 (ACU)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
S
Job Details: 04/15/2022
Upon arrival customer stated the ice maker did not produce ice. Contacted tech line and ran thru multiple tests. Ice maker did fill and harvest while in test mode. Noticed the temperature in the unit was too warm. Lowered temp and and per tech line the ice maker failed to register. Per tech line unplug unit for 3-5 mins to reset. Per tech line unit functions as designed. No further issues at this point. Ed Sr-7733444614
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/15/2022
Installed new track. No further issues. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78229
S
Job Details: 04/15/2022
Upon arrival switched out faulty control with new. Calibrated unit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78258
Garry
Job Details: 04/15/2022
Customer complaint of freezer not freezing. No error codes in diagnostics and compressor drawing appropriate amps. Evap thermistor and defrost heater testing good. Ordering Control Box (W11496886) to resolve issue. Part shows OOS. Please schedule for soonest availability once parts arrive. (SR#7733447126 Steve); rqstng P&A on 1 W11496886 (Control Box)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78217
Jim G.
Job Details: 04/15/2022
Replaced dispenser. Issue so resolved. No more leaks.
We serviced a
SAMSUNG REFRIGERATOR
Model RF30KMEDBSRA/AA
Near San Antonio, TX 78209
Garry
Job Details: 04/15/2022
"On 4/8/22 I arrived at residence to address our customers complaint that her icemaker was not producing. As a result of Samsung Techline consultation, I ordered an icemaker and quoted $117.45 in labor and $134.95 in parts. Collected SC. Today, our customer requested my return prior to arrival of parts due to the fact that her IM again began producing ice. Customer and I decided to cancel IM order and evaluate machine performance over the next 60 days. Should the malfunction reappear, customer will have us back out. If customer calls back, we will need Icemaker Assembly(DA97-15217D). Job complete."
We serviced a
JENNAIR RANGE
Model JDS1450FP0
Near San Antonio, TX 78212
S
Job Details: 04/15/2022
Upon arrival switched out faulty sensor with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KENMORE REFRIGERATOR
Model NA
Near Boerne, TX 78006
Sebastian
Job Details: 04/15/2022
Found that the unit compressor is functioning pulling a very low amp draw pretty confident that this unit has a refrigerant leak pulling 80? in both sides of the cabinet compressors been on for several days customer has not turned off recently. This unit is having a sealed system issue expressed as a customer that they might want to try to contact Kenmore to see if the unit still falls under sealed system repair warranty. Also found that the customers water valve behind the house is bleeding water even in the off position customer must have plumber or handyman replace the valve at the wall for future service. Recommending to customer to go to single evaporator style refrigerator to avoid any other odd issues in the future.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Adkins, TX 78101
Daniel
Job Details: 04/15/2022
Customer reported excessive noise coming from unit while in use. After inspection found broken blower wheel and console buttons not functioning correctly. Had to break off blower wheel due to not being able to remove. Replaced blower wheel and motor. Tested unit but unit noise still did not cease looks like wheel rubs on the blower housing and lint duct sporadically. I adjusted lint duct, drive motor, and blower housing multiple times and noise will cease for a few minutes but then come back. Ordering drive motor, blower wheel, blower housing, lint duct, seal, idler assembly, and motor bracket. Will return with parts to finish up repairs. Let customer know not to use unit until next visit. ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel) and 1 W10888146 (Blower housing) and 1 WPW10128606 (Lint duct) and 1 W11596046 (Seal) and 1 W10547287 (Idler assembly) and 1 W11481730 (Motor bracket) and 1 W11413567 (Control panel), used 1 WP697772 (WHEEL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78221
Jay
Job Details: 04/15/2022
Installed shims. Ensured unit was leveled. Adjusted door bracket. Unit opens and closes as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near San Antonio, TX 78258
Jim G.
Job Details: 04/15/2022
I verified a leak at the drain line. I used a wire tie to secure and repositioned line. I verified no further leaks. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Natalia, TX 78059
Jay
Job Details: 04/15/2022
Found oven door handle to be breaking at vent, trim, and missing screws. Burners temperature are erratic as well. ; ordrng 1 WPW10310922 (Vent trim) and 1 W10761018 (Left trim) and 1 W10761014 (Right trim) and 2 WPW10200660 (Screw)s and 2 WPW10465148 (Screw)s and 2 WP3149404 (Lr RF switch)s and 2 WP3148953 (LF rr switch)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78223
Daniel
Job Details: 04/15/2022
Customer reported no water entering unit since day 1 of move in. Upon arrival found that water valve for dishwasher was turned off. Turned water on and tested unit. Unit now functioning as designed and is filling with water as needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2SHTXML01
Near San Antonio, TX 78209
Garry
Job Details: 04/15/2022
Customer complaint of water dripping into RC from above in rear of cabinet. Found issue to be clogged evaporator/defrost drain. Ordering Heat Probe (819043) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 819043 (Heat Probe)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS00
Near San Antonio, TX 78244
Garry
Job Details: 04/15/2022
"Customer complaint of RC not cooling. Previous tech diagnosed as evap fan and ACU issue. Upon arrival, I inquired about PoP and tried to determine customers warranty status. Customer could not produce PoP and was not interested in paying for OOW repair. Cx will call back if he decides to proceed with repair at his expense. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pleasanton, TX 78064
Daniel
Job Details: 04/15/2022
Customer reported refrigerator making popping noises. Customer says that noise will get super excessive and loud. Upon arrival found unit functioning as designed without any noise. All components functioning as they should. Waited a few minutes and heard slight popping noise coming from the left side of unit. I know it was not ten evap fan cause fan was spinning without any problems or hesitations. Called techline and described the noise. Techline said it sounded like the unit was getting to much free on. Techline had me adjust the drier horizontal about 45 degrees to slow down the free on entering unit. Techline stated to return with mastic to i insulate the drier tubing as it connects to evaporator. Techline stated that if those 2 steps do not fix issue then sealed system tech would be needed on return to adjust the free on entering unit. Will return with part to finish repair. Customer needs apt after 10am Sr 7733441225; ordrng 1 4318168 (Mastic/sealer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near San Antonio, TX 78258
S
Job Details: 04/15/2022
Upon arrival customer stated units door would rub against the right side. Noticed the legs were to high in the front side causing the door to rub against the cubby hole. Lowered legs and door does not rub anymore. Tested unit and unit functions as designed. Customer complaint was that the u it would contain a small amount of water in the filter side. Informed customer to press the drain again after draining to remove the rest of the water. Customer is satisfied. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Schertz, TX 78154
Douglas H.
Job Details: 04/15/2022
Customer reported front left burner goes out on the lowest setting. Tested unit to find burner in normal operation and couldnt replicate issue. During diagnosis found grate broke apart above left front burner, causing a functional issue for the left front burner as cant use that burner the way the grates broke. Ordering grates to resolve the issue. Per sb web unit is under ELW warranty. ; ordrng 1 W11214957 (Grate kit)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near San Antonio, TX 78218
Garry
Job Details: 04/15/2022
Customer complaint of Cooktop On light remaining on even when in the off state. Found issue to be faulty right-rear infinite switch. Replaced Infinite Switch (WP3148953) and resolved issue. Found left-front infinite switch also faulty. Ordering one Infinite Switch (WP3148953) to resolve issue. Collected SC/P/L. Upon return there will be no charge unless further parts are needed. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP3148953 (Infinite Switch)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Schertz, TX 78154
Douglas H.
Job Details: 04/15/2022
Last tech found faulty blower motor. Uninstalled unit with help from assistant. Replaced blower fan to resolve the issue. Reinstalled unit with help from assistant. Unit functioning as designed now. No further issues at this point. Per sb web unit is under ELW warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/15/2022
Lid lock not working. Found wiring damaged on harness. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DRYER
Model LEN2000PW1
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/15/2022
#9472 gate. Tested unit. Found bad door switch. Replaced switch. Still having issue with no buzzer at end of cycle. Collected payment for repairs for door switch and service fee. Will need to replace relay to correct issue. Gave estimate for repair of relay. Relay Pn WP3398095. Estimate 56.64. Labor 75. Customer will contact if they want to continue repairs.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG
Near San Antonio, TX 78224
Jay
Job Details: 04/15/2022
Freezer stays cold. Fridge is hot. Ordering evap fan. ; ordrng 1 DA96-00959D (Evap fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near San Antonio, TX 78224
Jay
Job Details: 04/15/2022
Replaced resivoir. Unit working as it should.
We serviced a
KITCHENAID OVEN ELECTRIC [S
Model KOSE507ESS05
Near San Antonio, TX 78232
Jim G.
Job Details: 04/15/2022
I verified a damaged broiler. I suspect the acu is failing and has damaged the elements. The bake sensor is out of range as well. ; ordrng 1 W11179310 (ACU) and 1 W11545804 (Bake element) and 1 W10859573 (Oven sensor)
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/15/2022
Installed new belt and shield. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/15/2022
Front door glass damaged. Will need to order new door glass. PN W11176456. Part show out of stock at the time. Will order. Customer will be rescheduled once part arrives. ; O-emld tckt
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Boerne, TX 78006
Sebastian
Job Details: 04/15/2022
Determine the sound to be coming from the pump which is failing and from the water sensor as well.; ordrng 1 W11542867 (Pump sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/15/2022
7733445144. Talked with tech line found that unit was set to deliver zero amount of rinse aid changed it to deliver about 3 mL
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near San Antonio, TX 78255
Sebastian
Job Details: 04/15/2022
Replaced sensor control panel and central control unit as per last diagnosis unit is running properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 04/15/2022
Customer describes water filling the sump when not In use. I narrowed issue to a malfunctioning inlet valve. Replaced from truck stock. Issue is resolved. ; used 1 WPW10327249 (Inlet Vave) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Boerne, TX 78006
Douglas H.
Job Details: 04/15/2022
"Customer stated on first attempt to use unit a few errors popped up. Checked errors, found F8e4 float switch error, f9e2 drain error, f1e1 acu error, also found heater needs to be replaced. Ordering heater, drain pump, control, and float switch. Customer is going to advocate to Fergusons for a replacement, advised if they do swap it out to please let us know. ; ordrng 1 W11545764 (Float switch) and 1 W11537778 (Heater) and 1 W11462458 (Electronic control)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS
Near Boerne, TX 78006
Douglas H.
Job Details: 04/15/2022
Customer stated unit clock resets and drawer below oven gets really hot. Educated customer on how air flow and venting works in the unit and advised that the air flowing out of the the bottom vent is how unit is designed and cant do anything to change that. Checked errors and found numerous f6e0 errors. Ordering console to resolve the issue. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Boerne, TX 78015
Douglas H.
Job Details: 04/15/2022
"Double checked diagnosis. Found f9e2 drain pump issue, f8e4 overflow switch error, fae2 vent wax motor error, then upon looking unit over also found heater needs replaced per special project, as heater bezels missing. Ordering heater, drain pump and vent assembly to resolve the issues. Some parts oos ; ordrng 1 W11416460 (Vent) and 1 W11412291 (Drain pump) and 1 W11537778 (Heater)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS00
Near Helotes, TX 78023
Sebastian
Job Details: 04/15/2022
Found evaporator frozen over thawed out and replaced evaporator also saw that icemaker was not operating properly replaced icemaker as well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near San Antonio, TX 78254
Sebastian
Job Details: 04/15/2022
Found right door gasket was damaged replaced gasket with new one in refrigerator has proper seal. Closing ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/15/2022
"Customer stated unit not cooling. Can hear a clicking, clicking coming from start device. Replaced start device and issue persisted. Issue is with compressor. Ordering compressor to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W10507884 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/15/2022
"Customer stated center burner not igniting. Found cause to be burner head/flame spreader was clogged up with oil. Removed oil from burner head and tested, unit functioning properly now. No further issues at this point."
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS03
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/15/2022
"Last trip found unit not heating and control board relay making loud clicking. Uninstalled unit from cabinet with assistant. Replaced control and high voltage components (transformer, capacitor, diode, magnetron) to resolve the issues. Reinstalled unit into cabinet with assistant. Tested unit unit, still getting the relay clicking(just not as bad as before) and still not heating. Ordering new control, magnetron thermostat and door switches to resolve the issues. Scheduled for soonest availability. Collected sc, p&l covered through authorization code; ordrng 1 W10891908 (Appliance manager) and 1 WP4375079 (Magnetron thermostat) and 3 W10211972 (Switch)s"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4EB02
Near San Antonio, TX 78247
Jim G.
Job Details: 04/15/2022
I recalibrated unit. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78245
Jay
Job Details: 04/15/2022
"Could not duplicate fault loudly. Could hear a small buzzing. Customer said its how it starts. Customer did show video or sound towards compressor area. When they touched back panel noise went away. Condenser fan good. Evap fan good. Fridge in great shape. Did find a lot, at least 3 feet, of loose water tubing tangled with power cord. Untangled and tied everything up. Secured to back of fridge. No noise. File number 7733445777 JR"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near San Antonio, TX 78222
Daniel
Job Details: 04/15/2022
Returned with correct shock absorbers to finish repairs. Installed new shock absorbers. Cleaned out blockage that was in bellows. Tested unit. Unit now functioning as designed. Unit does not make anymore excessive noise during spin. Unit draining as it should and dispenser working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ05
Near San Antonio, TX 78218
Garry
Job Details: 04/15/2022
"Customer complaint of microwave tripping breaker and not working. Previous visit found bad door switches. Replaced Upper(W11252186) and Lower(W11252187) Interlock Assemblies and returned unit to operation. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
Jim G.
Job Details: 04/15/2022
I discovered the condenser is rattling against the frame. I used a foam spacer to muffle and a wire tie to secure condenser. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Jay
Job Details: 04/15/2022
"Made sure unit was level, installed ,punting hardware. Unit not leaking."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/15/2022
Tested unit. Crack on cooktop. Will need new cooktop. ; schdld next appmnt for 4/22 FRI !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 04/15/2022
Replace broken blower on unit everything seems to be in working order closing out ticket
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78254
Sebastian
Job Details: 04/15/2022
#3958. Found a broken weld at the basket causing it to tumble and make the noise as described ordering new basket will return to do basket replacement and gear case assembly. Parts are available at vendor parts team to reach out; ordrng 1 W10554251 (Basket) and 1 W10780045 (Suspension) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304GPS0
Near Adkins, TX 78101
Daniel
Job Details: 04/15/2022
"Unit out of warranty. Customer reported unit not draining. After inspection found all other components functioning as they should, motor kicking on except for the unit draining. I know the drain pump is getting power because when its time for the drain pump to kick on it gives a slight humming noise but just not fully functioning. Ordering drain pump and rescheduling sump motor just in case. Customer paid $129.17 service call which was $131-$10 military discount. Quoted customer tier 5 labor + part on next visit. Will return with part to repair. ; ordrng 1 W10876537 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Cibolo, TX 78108
Chris S.
Job Details: 04/14/2022
Customer stated the icemaker was not working. Water valve working found issue to be faulty icemaker. Icemaker is out of stock.; ordrng 1 W11546935 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 04/14/2022
Customer stated the washer was making weird noise and that UI board isnt working properly. Found noise to be drive cam ordering motor and capacitor just in case also ordering interface board to fix sound problem. Need authorization.; rqstng P&A on 1 W11478524 (UI) and 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/14/2022
Complaint is unit not adding enough water according to customer. Tested unit. No stored error codes. Good water supply from cold and hot. Filled unit in normal wash cycle. Filled with water then shutoff once full. No issues with pressure sensor. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/14/2022
Customer stated dry it was making a little bit of a squeaking noise at the beginning. Found issue to be dryer repair kit. Dont have dryer repair kit in truck stock.; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kerrville, TX 78028
Sebastian
Job Details: 04/14/2022
Unit is pulling up a water long fill error code unit is producing perfectly fine water at the valves ordering pressure sensor as the tubes do not appear to be clogged; ordrng 1 W11125159 (Sensor pressure)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kerrville, TX 78028
Sebastian
Job Details: 04/14/2022
Found that unit has definite gear case leak and a very wobbly basket cost to repair unit would be far too great condemning unit.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSO48QTX04
Near Kerrville, TX 78028
Sebastian
Job Details: 04/14/2022
Took apart icemaker mechanism to try to see if I can get unit to sit flush was able to get unit to actually work but the unit still not sitting flush parts appear to be discontinued
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Kerrville, TX 78028
Sebastian
Job Details: 04/14/2022
Found dispenser cracked ordering new dispenser also found that outlet is only producing 40 V customer must contact electrician scheduling to come back to replace dispenser; ordrng 1 W11316601 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/14/2022
Customer was not available. Rescheduled. . ; schdld next appmnt for 4/20 WED !
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78224
Jay
Job Details: 04/14/2022
Replaced burner. Unit working.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/14/2022
Customer called back in as the issue persists. Verified proper polarity and proper voltage. Per techline ran heavy load while checking amp draw. During agitation amp draw around 2-3.5 amps. During spin amp draw of around 4 amps while running steady on first spin. The highest amp draw was 7 amps when the motor either slowing down the tub, changing directions or starting up. When running steady even on final spin/fastest spin amp draw was between 3-4 amps. Watched the entire cycle start to finish and monitored amp draw the entire cycle, unit is functioning as designed per techline conversation from Tuesday, breaker did not trip while testing unit. Referred customer to breaker manufacturer customer service per techline, for nuisance tripping and to a licensed electrician. Breaker manufacturer is Square D customer service number 1-888-778-2733/1-888-SQUARED
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU50PA-1C
Near San Antonio, TX 78232
Jim G.
Job Details: 04/14/2022
Customer has indicated that the machine does work but is not filling enough they only hear a few cubes. Found that the water probe was possibly damaged. Please contact once all parts are available for installation. ; ordrng 1 SCA39030-023 (Water probe)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/14/2022
Customer stated the washer was making clicking noise. Found issue to be cam and actuator. Also ordering motor and capacitor just in case.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (motor-drve) and 1 W11481722 (Agitator) and 1 W10721967 (drive pulley)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Returned with parts to repair. Upon arrival disassembled unit to replace igniter and found that igniter was the wrong length. Re assembled unit and tested all burners again before I left and now the right rear burner is not igniting. Ordering correct igniter for right front and ordering new burner for right rear which comes with the orifice. Will return with parts to repair. ; ordrng 1 WPW10209656 (Igniter) and 1 WPW10515453 (Right rear burner)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Customer reported burner flames too high. Upon arrival found that all burner flames were too high. Called techline and techline had me adjust the burner valves on he knobs. Adjusted all burners properly except for the left rear burner which didnt want to simmer like the others. Techline stated to replace left rear valve. Customer also stated oven getting overly hot when baking. I had pulled unit out to check out gas valve behind unit and upon pushing unit back in noticed i had scratched the flooring. Customer will send pics with her job number to company email for a claim. Ordering oven sensor and left rear valve. Will return with parts to finish repair.Sr 7733434266; ordrng 1 WPW10141709 (Burner valve left rear) and 1 WPW10181986 (Oven sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/14/2022
Unit front door panel damaged. Replaced panel to resolve the issue. Unit testing good now. No further issues at this point. Use authorization code
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/14/2022
Customer was not available. Rescheduled. . ; schdld next appmnt for 4/20 WED !
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
It was reported that dishwasher would not power on at all. Upon arrival found unit functioning as designed. Motor kicked on as needed and all components functioning as they should. Called builder to let him know unit is functioning as it should and he stated that it was the wrong unit and wrong adress. Customer will have to call back to create new ticket with new appliance and updated address.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78221
Jay
Job Details: 04/14/2022
Checked for error codes. Found none. Ran diagnostic and found none after. Went of normal procedure and operation with customer.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Returned with parts to repair. Installed new panel to replace damaged panel that was damaged on last visit. Installed new door switch as well. Tested unit. Unit now functioning as designed.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/14/2022
Complaint is that all burners ignite once knob is pressed down. Advised customer this is normal operation. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/14/2022
Upon arrival customer stated he canceled the appointment and service is no longer needed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Atascosa, TX 78002
Jay
Job Details: 04/14/2022
Verified proper power. Acu good. Unit powers on. Found error codes f2e1 stuck button and f3e3 open or shortened thermistor. Thermistors testing good. Ordering just in case. Ordering ui and new heater assembly. ; ordrng 1 W11419059 (Ui) and 1 Wp8557403 (Thermostat) and 1 280148 (Thermostat kit) and 1 Wp3387747 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ui board. Replaced ui board to resolve the issue. Unit now testing good. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 04/14/2022
Replaced suspension unit working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ice maker and ice box fan. Replaced both to resolve the issue. Unit now testing good. No further issues at this point. Per sb web unit is under warranty.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/14/2022
Tested unit. Ran for 25 minutes. Could not duplicate any leaks. Advised customer to contact if issue reoccurs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78266
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ice bin due to damaged spindle. Replaced ice bin to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 04/14/2022
Replaced ice box fan. Unit working.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78208
Jesus C.
Job Details: 04/14/2022
Tested unit. No hot water. Found harness damaged at valve. Repaired harness. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78216
Chris S.
Job Details: 04/14/2022
Customer stated the washer was not washing clothes correctly. Got a faulty motor error code. Ordering motor cam assembly and capacitor. Collected service call and quoted P&L 255.32.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11395618 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/14/2022
Tested unit. Found leak on drain hose. Secured clamp on hose. No further leaks. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Castroville, TX 78009
Jay
Job Details: 04/14/2022
"Verified power at outlet, junction box and control. Ordering ui panel. ; ordrng 1 W11460962 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM
Near San Antonio, TX 78240
Sebastian
Job Details: 04/14/2022
Replace door found gasket completely destroyed at the bottom unit is making a good seal
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Upon arrival remembered that this unit needed a second man in order to help me remove dryer off of washer(stacked unit). Let customer know that i would have to reschedule apt and request a second man once again. Will contact office to make sure second man is sent out with me on next visit. ; schdld next appmnt for 4/21 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/14/2022
Tested unit. Poor water supply to ice maker. Found bad water valve. Will order new valve. ; ordrng 1 WPW10341320 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78249
Jim G.
Job Details: 04/14/2022
I verified that the icemaker was not at fault but the issue was the heater facia. There was a torn wire. ; ordrng 1 WPW10553630 (Escutcheon (heater facia))
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/14/2022
Tested unit. Lights not working. Found wiring damaged at control. Repaired wiring. All lights working. No further issues. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near San Antonio, TX 78249
Jim G.
Job Details: 04/14/2022
Replaced both adjusters and collected payment. Issue is resolved. Collected payment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near San Antonio, TX 78248
Chris S.
Job Details: 04/14/2022
Customer stated that dishes are still not being dried. Going to order heating element and also talk customer might need to turn up the water heater took a little bit of time for water to get hot at sink.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Garry
Job Details: 04/14/2022
Customer complaint of missing kickplate/panel on DW. Ordering Panel (WPW10526114) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10526114 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/14/2022
Ice motor was not needed. I replaced the shaft.however we found the ice chute door is loose causing leaking. I collected full payment for the rest of the repair and the repair completed today. ; ordrng 1 WP2180353 (Chute door)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Garry
Job Details: 04/14/2022
"Customer complaint of large discrepancy in baking temp of upper oven. Lower oven baking well. Observed preheat cycle of upper oven. Upon completion, HMI read 350F while my thermocouple read 250F - a 100F difference. Temperature continued to climb and oven never cycled. Customer has pizza stone in upper oven but not lower oven. Observed preheat cycle on lower oven and it executed perfectly. As per Techline (SR# 7733438139 Kurt), customer is to remove pizza stone and call us back out if problem persists. Should customer continue to experience same issue, we will want to return with Sensor (W10859573) for upper oven. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78261
S
Job Details: 04/14/2022
Upon arrival customer stated unit would not produce ice. Verified the ice maker was turned off and the water was turned off as well. Turned water and ice maker on and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0AS02
Near San Antonio, TX 78254
Jay
Job Details: 04/14/2022
Replaced microwave hinges. Unit working as it should.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS01
Near Boerne, TX 78006
S
Job Details: 04/14/2022
Upon arrival customer stated unit would not power on. Contacted tech line and per tech line we have a bad drain pump. Tested pump and pump is faulty. Ordering 1 W10702856 to resolve issue. Part is OOS Steve Sr-7733438192; snapped 1 QuickPics
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78248
Jim G.
Job Details: 04/14/2022
Replaced gearcase and suspension. Issue is resolved. Tested thoroughly and recalibrated.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Boerne, TX 78015
S
Job Details: 04/14/2022
Upon arrival customer stated the unit was in his rv and they had never used it but the door was locked and would automatically drain the whole time. The unit is also in a cabinet that has been built around the unit so there is no way to pull the unit out without disassembling the entire cabinetry to remove the unit. Contacted CB to try and figure a resolution. Per CB customer needs to have the cabinetry/frame removed by the RV dealer or a RV repair shop in order for us to get to working on the unit. Per CB the issue with the unit is the timer CCU thats faulty. Advised customer they would need to have the cabinetry/frame removed in order to resolve the issue. Customer stated they would get in contact with us once they figure out the ordeal of removing the frame to get to the unit then they would contact us to repair the unit. Ordering 1 W11334214 to resolve issue once the customer figures out the ordeal. ; ordrng 1 W11334214 (Timer/ccu)
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Fair Oaks Ranch, TX 78015
S
Job Details: 04/14/2022
Upon arrival customer stated the unit would heat but not completely for a cycle. Noticed that the vent tube was aLl crimped up. Advised customer to replace with a straight pipe hose rather than the accordion type to allow proper ventilation and proper heating. Also verified a faulty timer. Ordering 1 WPW10642928 to resolve issue. Collected 123.41 for the sc. quoted 235.14 for labor and part. Customer advised me to order the part but they will be looking to replace the unit if they dont find one by the time I return. ; ordrng 1 WPW10642928 (Timer)