Local Reviews
Powered by Fluid LOCALDishwasher Repair Service
Karl - San Antonio, TX
It took three visits to fix a dishwasher issue. The communication was excellent and the scheduling was done promptly. The parts were ordered in a timely manner and the warranty was honored 100%. Highly recommend them!
Very helpful
Nancy - Boerne, TX
Prompt and good
Response from ApplianceCare:
Thank you!
Very knowlegable and efficient
Timothy - San Antonio, TX
Response from ApplianceCare:
Thank you for your feedback!
Very poor technical service
Belinda - San Antonio, TX
We've had ACT come over at least 9 times to service our fridge in the span of 6 Mo. Still not fixed, they're coming back on June 1st. For the same problem. So I think ACT is very incompetent.
Issue not handle
Sylvia - Vinton, VA
No one called back still have problem .
Sandy
Sandy - Roanoke, VA
We called Whirlpool about the error code on our microwave/oven combo. It wouldn’t work. We had a power outage that night. When the power came back on it was working. Appliance care called the next day to come out, told them they didn’t need to yet. Will definitely keep their number on file. Very nice, understanding people.
Trouble with Ice Maker on new Kitchen Aid Refrigerator
Gerald - San Antonio, TX
Richard did a great job. This issue about the ice maker is difficult to understand on a new unit. I also filled out a Kitchen Aid survey on my service experience. You will see my comments there also. Thank You
Awesome Service
Cynthia - Salem, VA
This guy was knowledgeable and professional
Tech goes above the call of duty
Genesis - Pulaski, VA
The technician quickly diagnosed the broken stove and was able to complete the repair in the same day.
Sam
Steve - San Antonio, TX
Steven was very knowledgeable, informative and efficient I feel confident that he did a good job and I am very pleased With the outcome.
Fast Great Service
Jesse - San Antonio, TX
Technician was matter of fact to the point and courteous. He fixed our problem quickly and professionally.
Refrigerator
Esperanza - Helotes, TX
The young man was very polite and very careful with his work didn’t want to spill ice on floor
He nailed it
Craig - Medina, TX
He nailed it!! Located the issue immediately, fixed it, cleaned up after himself, was polite and professional. Good guy.
Great
Margie - Corpus Christi, TX
Great service
Nadine - Floresville, TX
The technician was very helpful. Showed me what wasn't working and did a great job fixing problem.
Oven Repair
Lee - San Antonio, TX
Warranty service provided to install a heat shield. My only critical observation is that the heat deflector should have been put in place during initial installation.
Great Service!!
Jo - Victoria, TX
After three other service calls Michael was the only person to actually check the refrigerator figure out the issue and get it fixed. He was a great
Great service
Wesley - Comfort, TX
Tommy has been very good
Great Service
Joshua - San Antonio, TX
Margaret
Margaret - San Antonio, TX
I Always get great service my service
Fridge repair
Leticia - Victoria, TX
Fast amd speedy service
Letty
Letty - Kerrville, TX
The young man was very thorough and explained and showed me why I should not be concerned —I just was not used to such a change technical development. He was very kind and professional.
Great service
Theresa - San Antonio, TX
Nice and professional
Great service
Robert - San Antonio, TX
Shawana
Shawana - Roanoke, VA
Bad experience. Scratches were left on my washer.
Excellent job and quick too.
Dudley - Ingram, TX
Good service repared the washer back in use thank you
David - San Antonio, TX
The technician was knowledgeable and took care of the problem
Washer and dryer
Holly - Comfort, TX
Neither one of the issues were resolved. He has been out to our home three times to repair each appliance and has not been successful.
Appliance fixed
Gina - San Antonio, TX
Jay from ApplianeCare was courteous and knowledgeable. He assessed the issue, ordered the parts and was able to fix the issue with my stove.
James
James - Boerne, TX
Excellent Service
Juan/Peter - San Antonio, TX
Our technician was efficient, polite, informative and thoughtful. Excellent job!
Excellent service
Laura - Kerrville, TX
Professional all around
Mickey - San Antonio, TX
Friendly, professional and on time. Great communication from office and field personnel.
Great service very knowledgeable tech.
Jaquelyn - San Antonio, TX
Jenifer
Jenifer - San Antonio, TX
Great service, knowledgeable and efficient
Austin - San Antonio, TX
Please with service I was provided. Would use again.
Thank you so much for your services. Everything was great. The person that came over was great.
Benilde - San Antonio, TX
We know now that if we have any other problems we can count on your all. Once again thank for your great service.
Great
Ms - Victoria, TX
He was very good at what he does and know his job with good outlook
Good Service
Alfredo - Corpus Christi, TX
My tech was amazing! He was very helpful and polite. If I need more assistance (which I hope I don't!) I hope he is able to return.
James - Center Point, TX
Great service
Fredrick - Boerne, TX
Doug was awesome. Very friendly and professional. Help resolve the problem with our oven quickly.
Ellis
Herman - Conway, AR
Doug did a very good job replacing our refrigerator compressor. He was very efficient and helpful. My only concern was doing without a refrigerator/freezer for week waiting on the part to arrive.
Replace part
Janice - Spring Branch, TX
Great
Lillie - San Antonio, TX
He a very nice respectable man He had gloves and mask all the time. He did a good job. Thanks for sending him. 1 to 10 I give him a 10.
washing machine
Judy - San Antonio, TX
Outstanding Service
Jose - Devine, TX
Tech was very professional and thorough!
Great Tech...great service
David - San Antonio, TX
Prompt and courteous. Jay was a great guy to work with.
Poor customer service
Mattie - San Antonio, TX
Tech seemed to lack confidence and job experience. I felt I paid for something I didn’t receive.
Great customer service and was on time both for both appointments!
Angela - Dublin, VA
Kitchen Aide Dishwasher
Harry Hebert - Corpus Christi, TX
Repairman new exactly how to repair dishwasher
EXEMPLARY
Vivian - San Antonio, TX
EXCELLENT. DESERVES A RAISE AND PROMOTION.REFERRED TO FRIENDS VIVIAN NEELLEY
Great help/ great service
Craig - Castroville, TX
Jesse was great.
Debra
Debra - Corpus Christi, TX
Great service! Quick and accurate!!
Good service.
Dick - Roanoke, VA
Repair was done quickly and as promised. Technician was polite and answered any questions.
He found our machine was not broken and showed me what we need to know so it works properly.
Michael - San Antonio, TX
He was very kind, courteous and knowledgeable about the machine and kindly shared with me what I needed to know to see that it worked as it should. There was no charge as nothing needed to be done outside of a simple diagnosis of the machine.
Great service and quick
Mary -
Excellent Service
Valerie - San Antonio, TX
The service guy was professional, knowledgeable & respectful. Took care of the job in 10 mins. My dishwasher works perfectly. Thanks to your team member!
Great service
Kimberlee - Kerrville, TX
Very helpful!!!
Awesome job
Lee - Taft, TX
He was very courteous and knowledgeable
Great tech.
Ed - San Antonio, TX
intelligent, friendly, personable, knowledgeable. Called beforehand; arrived on time. Well trained. Very professional.
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great Service
Sean - Boerne, TX
Survey
Billie - Little Rock, AR
Great service. Very accommodating.
Courteous
Jamie - Boerne, TX
Christie
Christie - Bandera, TX
Great service, always so nice and friendly
Great service
Andrea - Boerne, TX
Washer service
Ernestine - San Antonio, TX
Great job,very respectful young man
Professional
Sonia - Converse, TX
Professional and great service
excellent service
Victoria - San Antonio, TX
We received excellent service by Sam. He was professional, timely, courteous and wore his ppe!
Washer
Carlos - Cibolo, TX
Appt set very quickly, arrived on time and resolved my washer issue
Number One Service.
Mildred - San Antonio, TX
Pre appointment contact and arrival for service and repair was absolutely top notch. Advised me of the problem about need to get parts and repair of appliance was in a timely manner. Courteous manner and made me feel comfortable with cost of repairs.
John
John - San Antonio, TX
No issues
Adam was very professional however this Maytag washer is horrible and leaves a horrendous smell
Shelly - Corpus Christi, TX
Very nice guy, however; his explanation of the water that “sits” in bottom of washer, all washers he said, has me very upset about this purchase. This is the first Maytag washer I've ever bought and not happy with the horrible smell that lingers. There is no reason, in home, for this to be happening. Never had a problem with GE washer and a smell like this Maytag. We have no blockage In exterior flow into city drainage. Very unhappy with this washer.
Irene
Irene - San Antonio, TX
Very professional,
great service, knowledgeable serviceman.
Hugh - Pipe Creek, TX
Elizabeth
Elizabeth - Alamo Heights, TX
Was very disappointed that with stay at home orders with COVID-19 the worker came without a mask or gloves .... very disturbing since I am immune compromised.
Great Service
Melva - San Antonio, TX
Great job, friendly personality.
Robert
Robert - San Antonio, TX
Friendly and helpful. Answered all of my questions and concerns.
-
Marcus - Boerne, TX
Dena
Dena - Bishop, TX
Adam was very professional, knowledgeable and patiently answered all my questions. He did a great job!
Outstanding
John - Garden Ridge, TX
Outstanding and very efficient. Tech knew exactly what to do and was very knowledgeable
Great service
Van - Salem, VA
Super nice
Great service
Cesar - San Antonio, TX
Great Service
Alice - Schertz, TX
Excellent and Professional Service! I called for service and he came out the next morning. He was completely equipped for the Coronavirus with mask and social distancing. He explained the problem, as was using far too much detergent. After practicing what he advised, using less detergent, the washing machine works perfectly. Totally Satisfied!
Great
John - San Antonio, TX
Very knowledgeable of the washing machine.Also fazt to do his work. Thank you
Great service
Sarah - Alamo Heights, TX
Great service and easy to work with. Would call again
Excellent and prompt service
Steve - San Antonio, TX
The Company did a great job of communicating and our Technician was very knowledgeable and courteous
Maytag washer
David - San Antonio, TX
Mr. C. arrived early.. didn’t have to wait till 5 in the evening for service.
Care tech survey
Luis - Portland, TX
Awesome Service
Gary - San Antonio, TX
Christian was wonderful. He was very conscientious. We believe he may have solved our problems. Also, appreciated him wearing a mask.
Evin - Boerne, TX
Able to trouble shoot problem and gets the job done.
Mary - Kerrville, TX
Tommy has serviced our Kitchenaid refrigerator twice in short period of time due to defective replacement part. Replace thermo sensors in double oven just yesterday. Have owned Kitchenaid applicances in two other homes with NO problems. I can not say the same about the NEW generation I now own. I hope we are done with problems. Tommy has been great in his service repair and is a pleasant person.
Great experience
Kori - Live Oak, TX
Ms
Tommie - Seadrift, TX
This young man was so professional & kind. Also very knowledgeable about my washer. I was blessed to have him as my tec!
Will use them again, without question
Cherie - San Antonio, TX
Repairman prompt, courteous and professional. fixed our refrig problem in quick time and to our satisfaction.
Great
Linda - Port O'Connor, TX
Repair guy was very professional
Great service
Gilbert - San Antonio, TX
Employee was very respectful and during this Pandemic was wearing a cloth mask.
Kathy
Kathy - San Antonio, TX
The technician was courteous and found the problem quickly and resolved it.
Sheryl
Sheryl Baker - Creede, CO
Not satisfied at all. The 6 month old ice machine has had 2 major parts replaced. The one breaker for the machine has been replaced and the ice machine continues to trip the breaker.
Great service
Christine - San Antonio, TX
Great service! Explained how process will work very easily and professional.
Tiffany - Boerne, TX
Fantastic Service
Kimberlee - Kerrville, TX
Very, very helpful.
Ice maker
Judy - San Antonio, TX
Efficient and proficient
Shirley - Lytle, TX
On time and qualified to do the job. Was a pleasure to work with.
Great service
Don - San Antonio, TX
On time fast service.
Fast and Professional
Kevin - Corpus Christi, TX
I called for service and was given an appointment the very next day. The appliance tech was knowledgeable and professional.
Jean
Jean - San Antonio, TX
Great Service!
Carrie - Victoria, TX
Was very well informed, electronically and by phone, throughout the entire process. Michael R. arrived within the time frame given and called before. He knew the issue and fixed it right away.
quick and great service
Mauricio - San Antonio, TX
tech was very knowledgeable and professional. he addressed all of my questions and fixed the problem. would recommend to anyone.
Unfortunately, this visit did not go well at all.
Lenox Overlook - San Antonio, TX
This is the 2nd visit from this technician and both were not pleasant.
Review
Ebony - San Antonio, TX
Such great customer service and very kind!
H
Mary - Kerrville, TX
Jim was a professional and courteous person who fixed my dryer recently
Elance - San Antonio, TX
It did take a long time to get the parts into the appliance office to fix my dryer
Excellent service
Don - Garden Ridge, TX
great job
Daniel - Victoria, TX
Great job!
Great service
Dale - Quitman, AR
It took 3 trips and aprox 3 weeks to fix the fridge .Not to happy about that but we have a working refrigerator again
Dissatisfied Disappointed
Dissatisfied Disappointed - Boerne, TX
Technicians were much more interested to quickly talk about their capacity and capabilities, and not quick to action. Jumped right into explaining how the prior technical diagnosis and troubleshooting was Not at a skill level as theirs. In addition would have to re-qualify the issue before they were able to proceed. Further articulating how they felt of the prior technicians skill level and lack of confidence in his work. In addition, technicians pointed quickly pointed out before leaving, that they believed I had plumbing issues and stated my dishwasher’s water feed handle was installed backward. And furthermore turned the “tap” on in the direction to allow water flow into the machine. I thought the comment was odd so I went to investigate after they left, and they had turned the “tap” to the off position. The plumbing is not installed incorrectly, as they didn’t understand the “tap” handles direction which it faces. In fact they tested their work, after the installation, with the dishwashers water which they actually turned off! If needed call and I can show and explain in detail. Overall very dissatisfied and disappointed.
Excellent Service!
Joann - San Antonio, TX
Quick, efficient, friendly, overall great service
Stu - Roanoke, VA
Above and beyond service
Fridge repair
Kate - San Antonio, TX
Quick to schedule first appointment but repair ineffective. After ordered part, second visit was successful (so far). Process did take 2 weeks to complete.
Great job.
Mark - Helotes, TX
Friendly and knowledgable technician.
PROMOTE
Mike - San Antonio, TX
PROMOTE CHRISTIAN. OUTSTANDING SERVICE.
Excellent job
David - Selma, TX
Great service
Steven - San Antonio, TX
Fast efficient
Great service
Kb - San Antonio, TX
Our field technician show up in time. He took care of the problem in a timely manner.
ROSALIO
Rosalio - Sinton, TX
Every nice job every cordious and know his job well
Great service and was able to fix the problem quickly.
Richard - Troutville, VA
Carolyn
Carolyn - Port Aransas, TX
Great service. Nice man.
Owner
Patricia - San Antonio, TX
Great services
Just buy a new appliance
User - Corpus Christi, TX
Repairs are far too expensive
Steve has serviced our refrigerator before, is always professional and thorough, yet personable. I will request him if we need service again.
Cindy - San Antonio, TX
See above
awesome service
Margaret - San Antonio, TX
very understanding and respectful
Very good service
Hartley - Fredericksburg, TX
As our Jenn Air refrigerator was dying an agonizing death, Appliance Care did a great job of trying to repair it. After determining it was repairable they got in touch with Jenn Air a provided all the information needed to get a new refrigerator sent out.
great service
Charles - Cibolo, TX
Showed up at the scheduled time and solved our problem.
Great service!
Kelli - San Antonio, TX
Colton was great!
He is great
Kurt - San Antonio, TX
Casey
Casey - Corpus Christi, TX
Response from ApplianceCare:
Thank you for giving us your feedback
totally professional
Sandra - Fredericksburg, TX
Scheduling and tracking arrival was excellent. Uniformed. Courteous. Expensive = how many service pros does it take to change a light bulb in the freezer? Answer 2 men and $400.
Response from ApplianceCare:
Thank you for giving us your feedback
Great Service
Frank - Live Oak, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.
Great
Brenda - LaCoste, TX
It was good. I give him five stars. He is a keeper
Response from ApplianceCare:
Thank you for writing a review!
Do you know what is actually wrong?
Susan - San Antonio, TX
Had to wait 2 weeks from the point I called for my 9 mo old washer to be repaired - not 2 weeks from when my kid had flown. Fine that just added on 5 days. I'm told its a dead motherboard. Takes 5 days to get a new one because they do not stock them. Fine. Installs the new one which takes over an hour and tells me everything is good to go. I do one load....water all over the floor and the machine shuts off at the end of the cycle and will not power on again. So....now what's the issue? I call immediately and leave a voicemail. Next morning, I wait until 9:30 am and call again. They can send the guy out today. I call today at 10:30 and oops.....there's no appointment scheduled. So, during this pandemic you are asking a family to go 4 weeks + without the ability to do laundry?
Steve is great
John - San Antonio, TX
Steve knows appliances and fixed our dryer in a single short visit less than 24 hours after our call.
Response from ApplianceCare:
Thank you for giving us your feedback!
Polite, Respectful, and Professional
Michael - San Antonio, TX
If you get christian as your technician, you will not be disappointed, very respectful, polite, and professional. Top notch service. I would highly recommend this company to anyone for appliance repair.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Connie - Blue Ridge, VA
Very professional and efficient
Great job
Steven - Boerne, TX
Great Service
Awesome Service
Elissa - San Antonio, TX
Great automated confirmation system. Our tech was professional and always right on time or early.
Great Experience!
Milton - San Antonio, TX
The appliance repair team on this project was excellent. They repaired our appliance in the garage to avoid contact with the interior of our home and to give us all better separation distances during the COVID-19 epidemic. They also diagnosed and ordered parts via FaceTime in lieu of entering our house. Thank you for going above and beyond to ensure the safety of our family and your workers!
Thank you
Travis - San Antonio, TX
Great job!
Service
Jennifer - LaCoste, TX
Quick service!
Jasmine - San Antonio, TX
Great service
Gloria - Ingram, TX
On time, very profesional.
Great service. Came on time & answered all questions
Deborah - San Antonio, TX
Would highly recommend them.
Leah
Mccraken - San Antonio, TX
Awesome customer service! I’m very please with my Oven repair 😊
He did a great job
Emilio - Natalia, TX
Perfect!
Jovan - San Antonio, TX
Great services
Justin - Bulverde, TX
Washer Repair
Wade - San Antonio, TX
Honest and forthright about what it would take to repair our washing machine. Great service.
Incedible Team and great knowledge
Mark - Boerne, TX
Great Service!
Evangelina - Boerne, TX
Doug the technician did a great job. Very satisfied with his work. Awesome customer service!
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Myra - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Good follow-up experience.
Mark - Boerne, TX
While making a necessary repair on our dishwasher, I asked Doug to check performance on our refrigerator and oven. He diagnosed a software issue with the oven and a defrost issue with the fridge. A second visit was necessary to allow acquiring the materials, but within a week, both were repaired under warrantee with no charges. Thanks!
Response from ApplianceCare:
Thank you for giving us your feedback!
Doug is amazing tech
Carolyn - Fair Oaks Ranch, TX
Doug has provided services at our home three times. He is extremely knowledgeable and able to diagnose problems quickly and accurately. Work is efficient. I request him by name.
Response from ApplianceCare:
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Great Service and efficient, friendly.
Yolanda - Alice, TX
Response from ApplianceCare:
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Very good
Richard - Corpus Christi, TX
Response from ApplianceCare:
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Awesome
Kenneth - Kerrville, TX
My wife said they were amazing! They were fast, intelligent and would recommend him to anyone
Response from ApplianceCare:
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great service
James - Boerne, TX
quick, quiet and efficient
Response from ApplianceCare:
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Great
Noel - Bandera, TX
Quick and responsible worker. Hire more like him
Brandy
Brandy - Bandera, TX
Reliable service
Response from ApplianceCare:
Thank you for giving us your feedback!
Great reponse and service.
Mark - Boerne, TX
Doug arrived on time and quickly diagnosed the issue and replacement parts needed to repair our Jennair dishwasher. He returned two days later on schedule to install the needed part. He was extremely helpful in contacting the manufacturer to verify 100% warrantee coverage.
Response from ApplianceCare:
Thank you for giving us your feedback!
Excellent
Margaret - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
very good
Ruben - San Diego, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service!
Ryan - Bulverde, TX
Colton arrived at the time scheduled and called before hand to let my wife know he was almost there. When he arrived he was very nice and quickly assessed our issues and got them taken care of right away! Great Service!
Response from ApplianceCare:
Thank you for giving us your feedback!
Excellent
Ann - Lakehills, TX
FINALLY! A company I can actually say I enjoyed working with! Thank you for not making me hold on the phone for two hours like I had to recently with another well known company.
Tammy
Tammy - Bulverde, TX
Great Service
Response from ApplianceCare:
Thank you for giving us your feedback!
Always great service
Johnna - San Antonio, TX
Appliance Care has serviced our refrigerator a few times, and the technicians are always polite, professional, and efficient!
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Adam - Boerne, TX
Response from ApplianceCare:
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awesome servici
Robert - Bulverde, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Very happy
Dianne - San Antonio, TX
I was happy with the way my service call was handled.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
David - San Antonio, TX
The service was great and the gentleman was friendly
Excellent Service
Lupe - San Antonio, TX
Jesus was very helpful and explained everything he did. Listened to the issues we were having with our washer and stayed until he found the problem. Did have to make a second visit to install part and waited on a load to complete to see if all was well before leaving.
Steve
Steve - San Antonio, TX
Awesome service!! Richard was very professional and courteous!
Great service
Shelby - Spring Branch, TX
Washer Repair
David - San Antonio, TX
Sam was effective, skilled and pleasant. He wore a Face Mask, Gloves and shoe covers to protect us. The actual Service Call seemed a little too costly $113.58
Great Service extra helpful and very detailed
Jamie - Blue Ridge, VA
very helpful.. nice and fast service
Great service.
Patti - Bulverde, TX
Repair person could not have been nicer. Very respectful and informative.
J
Justin - Mountain Home, TX
Parts not all put back together
Janice - Spring Branch, TX
Service was excellent but tech took apart shelving to repair refrigerator and did not put all of it back together. So I have parts that I have to figure out where they go
Great service!
Linda - Boerne, TX
Punctual and thorough!
Sale company-disappointing
Sharon - Bulverde, TX
Kay
Kay - San Antonio, TX
Good service
EXCELLENT
Bobbie - Boerne, TX
Being a Senior it is worrisome to call anyone to make repairs. Happy to say Doug is wonderful. Very pleasant, knowledgeable. He was on time and went right to work. My washing machine and ice maker are both running perfectly. Will recommend him to all my friends and neighbors. A little pricey but service is worth the price.
Dedicated Service
Linas - San Antonio, TX
The service technicians are dedicated and well-trained.
Renée
Renee - San Antonio, TX
Good service
Gary - Boerne, TX
Took several visits but finally fixed problem
Great service
Ricardo - San Antonio, TX
Outstanding service and oven fixed!
Great service
Ashley - San Antonio, TX
Profressional and Fast
Christopher - Selma, TX
He came in and within 15 minutes the microwave he was repairing was functioning. He did an exceptional job and even sprayed down everything he touched with disinfectant. Thank you Steven!
Nice young man very good
Mike - Corpus Christi, TX
Great Service
Victoria - Taft, TX
Janet
Janet - Rocky Mount, VA
Chris was super !!!! My new Freezer was not making ice or hard freezing my food after a couple months. He had it fixed in no time . Professional super service!! Highly recommend this company!!!!
Whirlpool Icemaker
James - San Antonio, TX
Richard was efficient and fixed our icemaker in record time. Plus he arrived early. Five stars for Richard.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived at Lowes, was unable to locate refrigerator, checked all refrigerators service order not found.; saved tckt"
Shawn W.
WASHER MAYTAG MVWX700XW1 Our customer is having problems with agitation. I ran diagnostics and found error code F8E3 overflow condition. Ran automatic test mode and found that the agitator did not fully move during the agitation test.I ran test 3a and we were not getting 120 VAC when switching form spin to agitate in Manual test mode. According to the service manual the Main Control board will need to be replaced. Part is ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 W10405819 (cntrl-elec)
Colton B.
REFRIGERATOR LG LRFDS3006S/00 Issue is that ice dispenser and water dispenser constantly run when not locked. Finding issue to be a faulty dispenser switch. Switch is stuck in the active position. Ordering a new switch to resolve issue.P&L on return visit. Collected SC fee. ; ordrng 1 6600JB3001C (DISPENSER SWITCH)
Colton B.
DRYER WHIRLPOOL WED9500TW2 "Issue was that a clamp fell out of the facia surrounding the door, reinstalled clamp, unit tested good."
Colton B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Issue is door alarm keeps going off. Customer showed multiple videos of issue. In video customer opened and closed all doors, issue still persisted. Checked all switches in diagnostics, they all worked well. No obstructions were found either. Ordering a control board to resolve issue. ; ordrng 1 WPW10675033 (cntrl-elec)"
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue is frost in freezer and no ice dispensing. Found air gap in freezer gasket. Used hair dryer to resolve that issue. Ice motor works well. Ordering new dispenser parts to resolve ice dispensing issue. 1238; rqstng P&A on 1 W10678156 (pad) and 1 W11087492 (switch) and 1 W11189145 (door-ice) and 1 W11244274 (door-ice)
Shawn W.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "I noticed that the left side stop pan was misplaced and upon further inspection I found it damaged. I replaced it with one in my truck stock STOP-PAN,LH,SIL W10585151. I properly leveled the unit, defrosted the ice build up and heat treated the seal on the freezer door. Unit is now fully functional.; used 1 W10585151 (STOP-PAN,LH,SIL) from stock"
Richard G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the icemaker is not working, and refrigerator is not cooling. Found evaporator frozen over. Will need evaporator motor with harness.; ordrng 1 W11087438 (motor-evap)"
Ezequiel V.
MW-HOOD COMBO KITCHENAID KMHC319ESS5 Replaced door on microwave due to intermittent display after replacement no issues. Unit is working as designed. Job complete.
Justin R.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Spoke with the daughter of home owner. Told her We are still waiting on parts, the office will call once parts have arrived to schedule appointment."
Colton B.
DRYER ROPER RED4516FW "Running behind, rescheduling for Friday.; schdld next appmnt for 11/20 FRI !"
Ezequiel V.
OVEN ELECTRIC (D MAYTAG MER6757BAS "Checked range found bad front right element and bad upper bake element ordering elements to resolve issue. Collected service call fee.; ordrng 1 74004105 (element,bake (upr)) and 1 WPW10204680 (elmnt-surf)"
Shawn W.
DRYER AMANA NED4655EW1 "I tested the unit and found that the heating element needed a thermostat WP3387134. I replaced the part, tested unit. It is now fully functional.; used 1 WP3387134 (THRMST-FIX) from stock"
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW3 Replaced control board on washer unit is working as designed no issue. Calibrated machine no issues. Job complete.
Ezequiel V.
REFRIGERATOR KITCHENAID KRFC604FSS01 Replaced ice maker on refrigerator due to no ice after replacement good harvest food water flow into tray unit is working as designed no issues. Job complete.
Colton B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue is wet dishes at the end of the cycle and dirty dishes. Finding issue to be customer not using rinse aid and sometimes too much detergent. Walked customer through rinse aid usage and proper wash settings. Also used a screw to tighten the kick plate. Heater operation is good. Unit testing good.
Richard G.
REFRIGERATOR WHIRLPOOL n/a Customer states they called to reschedule this appointment.; O-emld tckt
Douglas H.
RANGE SAMSUNG NE58F9710WS/AA Last trip found faulty infinite switch not allowing temp change on right front burner. Replaced infinite switch to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Douglas H.
RANGE JENN-AIR n/a Unit right front burner head giving sparatic flame and convection fan giving loud noise. Adjusted fan blades to resolve convection issue. Right front burner would need 73001285 burner head & 73001275 port. Both parts are NLA. No further issues at this point.
Shawn W.
RANGE WHIRLPOOL WFE320M0JS0 "The model number on the receipt is slightly off, hopefully this will fly. Our customer is experiencing a problem with the unit heating properly. If she wants to bake something at 350 degrees F, she has to set it at about 420 F. I ran diagnostics and got OK, no error codes. I made a temperature adjustment based in our customers reported difference by 30 degrees F. After preheating the unit to 350 degrees F it was to hi. I dropped it 15 degrees F. The diagnostics mode showed 19 accumulated days since an error code but there was no error code present. This unit will need a new control as well as temperature sensor.; ordrng 1 W11432568 (CONTROL BOARD) and 1 WPW10181986 (sensor)"
Douglas H.
WASHER MAYTAG MVWC565FW2 "Customer stated unit tripped breaker. Checked for errors, none found. Checked amp draw during test cycle. Max amp draw is 3 amps. Not enough amp draw to trip the breaker. Ran through diagnostics testing to completion. Unit functioning as designed. Not finding any issues."
Douglas H.
MW-HOOD COMBO WHIRLPOOL GMC305PDS07 "Unit just saying door open when trying to start microwave, appeared as issue was with door switches. Quoted 343.14. Customer wanted to proceed with repair. Pulled unit apart to find door switches corroded. Replaced door switches from stock, issue still persists, also verified the inline fuse was still good. calling techline as found a connector in the top just loose. Also finding no power coming to inline fuse. Found that the bus fuse went out. Not charging customer for switches as it didnt fix issue. Ordering fuse to resolve the issue. Collected Sc. ; ordrng 1 WPW10017410 (FUSE), used 3 W10727360 (SWITCH) from stock"
Douglas H.
MICROWAVE OVEN MAYTAG MMW9730FZ05 "Microwave door not closing properly. Inspected unit door, hinges and switches all functioning properly. Used a straight edge to find the cavity isnt flush together properly. There is almost a 1/8inch gap from microwave interior to side of cavity. And almost a 1/8in gap from base of cavity to the top on both sides. Calling techline due to reoccurring issues and to report findings. Spoke with Tj. Explained the situation. Stated unit cant be fixed due to bow. Did a video call to confirm. Confirmed on video unit is un repairable. No SR7728885220"
Colton B.
RANGE MAYTAG n/a "Running behind, rescheduling for Friday.; saved tckt"
Douglas H.
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Last tech found f2e1 shorted key. Quoted 150 plus for labor. Replaced console after confirming diagnosis. Unit testing good now. Part still covered under limited part warranty per JA. Collected labor cost.
Colton B.
DISHWASHER KITCHEN AID KDFE104DSS2 Issue was that dishwasher was not washing dishes. Float switch checked good. Called techline who said that the issue seemed to be a control issue. Ordering new control and returning. ; ordrng 1 W10854215 (cntrl-elec)
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced both control boards and console for unit. Tested to complete.
Justin R.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 1 year additional Costco warranty documented in quick pics. Will need auger motor for unit. ; schdld next appmnt for 11/23 MON !
Ezequiel V.
REFRIGERATOR MAYTAG MFI2568AES Checked refrigerator found ice maker stuck mid harvest ordering ice maker to resolve issue. Collected second appliance fee. ; ordrng 1 W10583817 (icemaker)
Richard G.
OVEN ELECTRIC [S WHIRLPOOL WOS92EC7AS04 Customer states they called to reschedule this appointment.; O-emld tckt
Richard G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint is that the icemaker is leaking water. Found icemaker to be missing one screw in the back that mounts it in the freezer section, water is leaking from back of icemaker. Customer states a technician was here yesterday and said it was good but did not replace the icemaker.; ordrng 1 W10884390 (icemaker)"
Douglas H.
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA "Icemaker stopped making ice again. Check error codes. Found error code 40 C, Error code for icemaker fan. Unit needs auger assembly. Quoted 206.35 for part costs. Per AE Sc and labor ti be covered still ; ordrng 1 DA97-12540K (AUGER ASSEMBLY)"
Shawn W.
REFRIGERATOR KITCHENAID KBFC42FSS00 Replaced control board that client acquired themselves. Took unit out of demo mode. Chirping is gone. Unit is now fully operational.
Douglas H.
MW-HOOD COMBO WHIRLPOOL WMH73521CS3 Unit has no power after customer changed fuse. Found customer changed fuse for door switches. Found power fuse to be the issue. Customer had another fuse. Used customers fuse to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Justin R.
DRYER MAYTAG MEDC465HW0 "Unit is no longer at Lowes, close job."
Shawn W.
WASHER AMANA NTW4516FW3 Ran automatic test mode. Unit will need a new control board. Part is ordered.; schdld next appmnt for 11/19 THU !
Richard G.
REFRIGERATOR KITCHEN AID KRSC703HPS00 Customer complaint is that the unit is not cooling well. Found evaporator frozen over. Will need thermistor and evaporator motor.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Checked refrigerator found control board intermittent customer stated - would appear prior to shutting off for hours and staring back up, ordering control board to resolve issue..; ordrng 1 W10503278 (control board)"
Richard G.
DISHWASHER AMANA ADB1400AGS1 Replaced control board and harness. Ran unit through automatic test. All steps passed. Tested to complete. Unit is good to go.
Ezequiel V.
DRYER WHIRLPOOL WED5700XW0 "Checked dryer found control board with faulty readings causing light to stay on at all times ordering control board to resolve issue, good heat from dryer.; rqstng P&A on 1 W10214008 (cntrl-elec)"
Richard G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced ice door. Tested to complete. Unit is good to go.
Justin R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Housing is cracked and leaking as soon as you take out filter. Will need to replace housing. Replaced valve. ; ordrng 1 W11346623 (FILTER HEAD )
Shawn W.
RANGE WHIRLPOOL W5CE3024XB00 "Replaced parts, tested unit. All burners operating as designed"
Ezequiel V.
WASHER WHIRLPOOL WTW4816FW2 "Checked washer found error code f0e2 over suds , ran valve cleared suds no issues after removing suds. Washer is working as designed. Job complete."
Shawn W.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer stated that microwave oven wasnt working right. Found issue to be tripped breaker. Rebooted microwave oven tested unit everything working properly. Customer has 3 year extended warranty took pic in quick pics of extended warranty.
Richard G.
DISHWASHER MAYTAG MDB9979SKZ0 Customer complaint is that the unit is showing an F9E1 error code. Verified issue. Determined bad drain pump. Will need drain pump that was ordered.; O-emld tckt
Ezequiel V.
WASHER WHIRLPOOL NTW4516FW3 "Checked washer found no error codes during testing or operation unit is working as designed, calibrated washer ran diagnostics test no issues. Job complete."
Justin R.
COOKTOP GAS WHIRLPOOL WCG55US0HS "Installed missing regulator, unit does not have gas line. Cant test unit."
Jeff N.
WASHER AMANA NTW4516FW3 "Adjusted leg, checked shocks, ran spin cycles checks good at this time."
Jeff N.
DISHWASHER MAYTAG MDB9959SKZ0 Not draining ordered drain pump.; ordrng 1 W11497943 (DRAIN PUMP)
Micheal G.
OVEN KITCHENAID KOSE500ESS01 Unit shut down during self clean. Door is pulled very tightly. Got door open and found failed thermal fuse. WPW10545255.; ordrng 1 WPW10545255 (Fuse) and 1 W11179310 (Control)
Micheal G.
KITCHEN WHIRLPOOL MDB9959SKZ0 W11482561. Inspected unit and found drain pump failure. Took pictures of the pump parts that failed. Ordered new pump assembly. ; ordrng 1 W11497943 (Drain pump)
Jeff N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Sr#7729305799 Rich. Wants the silicone grease applied to water line under hing cover. Ordered silicone.; ordrng 1 WP542638 (grease)
Micheal G.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Inspected unit and found 2 burned out lights, one in freezer one in fresh food side that was still flickering ordered WPW10515057 x2. ; ordrng 2 WPW10515057 (Led)s"
Jeff N.
REFRIGERATOR WHIRLPOOL WRX735SDHW02 "Not able to cycle ice maker. Ordered ice maker and pcb., fill tube to ice maker.; ordrng 1 W11043763 (cntrl-elec) and 1 W11415785 (ICE MAKER FILL TUBE) and 1 WPW10300024 (icemaker)"
Micheal G.
OVEN WHIRLPOOL WFG320M0BW2 "Inspected unit and found main control is not sending voltage to oven, ordered main control.; ordrng 1 W11113908 (Control)"
Ezequiel V.
RANGE KITCHENAID KFGG500ESS2 "Checked range found bad valve, igniter is sitting lower than the rest ordering igniter just in case.; ordrng 1 W10515459 (igntr-surf) and 1 W10748102 (valve-brnr)"
Jim G.
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Replaced sensor. Issue resolved.
Ezequiel V.
WASHER WHIRLPOOL WTW8040DW4 Checked washer found bad control board shutting off mid diagnostics and bad lid lock not locking when actuated. Ordering parts to resolve issue.; ordrng 1 W10787878 (latch) and 1 W11105148 (cntrl-elec)
Tommy B.
WASHER WHIRLPOOL MHW5100DW0 Customer stated the issue is the unit has gotten progressively worse over the past few months. Diagnostics revealed E3F1 and E3F6 errors. Unit will need a new control. Quoted for parts. Collected service call.
Richard G.
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that the unit is still not draining completely. Checked drain pump and drain tubing, nothing is clogged. Called techline and spoke with Joel states it sounds like it is a spin issue. Removed top and observed motor while spinning. Motor shudders whiles spinning and does not reach fast speeds. Ordering stator and rotor. SR#7729278812; ordrng 1 W11314361 (rotor) and 1 W11354541 (STATOR)"
Douglas H.
REFRIGERATOR WHIRLPOOL WRT3L1SZYW00 "Unit not cooling properly. Finding issue to be unit not fully defrosting, found thermostat not allowing proper cooling and finding the defrost harness shorting out. Quoted 328.59 P&L. Customer wants to think about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W11161901 (HARNESS) and 1 WPW10584888 (THERMOSTAT )"
Tommy B.
DISHWASHER KITCHEN AID KDFE104DSS2 Customer stated the issue is that the unit is not completing cycles. Found float switch air and diagnostics. Ordering new overfill switch control. ; ordrng 1 WPW10195039 (float switch)
Jim G.
REFRIGERATOR KITCHENAID KRSF705HPS00 Ice maker valve is frozen shut. Ive verified voltage to the heater. It cannot be service so a new freezer door is required. Please contact consumer when part is available for install. ; ordrng 1 W11395866 (FREEZER DOOR (STAINLESS))
Douglas H.
REFRIGERATOR KITCHENAID KRFC300ESS01 Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point. Unit SS P&L covered still per Sb web. No further issues at this point.
Shawn W.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced control and door switch. Unit is now full operational.
Shawn W.
WASHER WHIRLPOOL WTW5000DW3 "The drain pump was continuously running with the control board not lit up. I conducted various procedures to revive and or put it into diagnostics, it would not budge. This unit has a bad control board. Im ordering a drain pump as a contingency and will return to vendor if not needed. Parts ordered.; ordrng 1 W11399437 (PUMP) and 1 W11417466 (CONTROL BOARD)"
Jesus C.
DISHWASHER MAYTAG MDB8989SHB Tested unit. Not powering on. Found wiring at terminal block damaged. Repaired wiring. Unit powers on. No further issues. Tested to complete.
Douglas H.
RANGE SAMSUNG NE58F9710WS/AA "Customer stated issue is right front burner stays on high regardless of setting and control leds blink on and off. Found faulty infinite switch and control. Quoted near 650 for console assembly P&L, then quoted near 575 for each individual part and labor. Customer decided wanted to just fix the switch issue. Quoted 233.08 P&L for just infinite switch. Customer would like to proceed with repair. Collected Sc. Ordering infinite switch to resolve the issue. ; ordrng 1 DG44-01007B (INFINITE SWITCH )"
Jesus C.
WASHER MAYTAG MVWB835DW3 Tested unit. Squeaking noise during spin cycle. Noise coming from gearcase bearings. Will need to replace gearcase. Collected payment for service fee. Will collect for parts and labor on next visit. ; ordrng 1 W11455453
Jesus C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Tested unit. No leaks during testing. Leak not coming from dishwasher. Unit is working properly. Job complete.
Jesus C.
RANGE WHIRLPOOL WFE540H0ES Installed new bake element. No issues during testing. Unit is working properly. Job complete.
Justin R.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Replaced valve, while testing found drain hose and fill hose completely smashed causing the unit to not drain properly. Will need to order drain hose. ; ordrng 1 8269144A (drain hose)"
Jim G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Water was turned off and water valve was loose. Used wire tie to secure connection. ; used 1 WP8567668 (WIRE TIE) from stock
Jim G.
DRYER MAYTAG MEDB765FW I verified the that there is a voltage drop across L2 (black) at the receptacle. Advised consumer and recommended an electrician evaluation and correct power issue.
Jim G.
DISHWASHER KITCHENAID KDPM804KB Door warped from the transfer and is now loose. ; ordrng 1 W11416786 (DOOR BLACK STAINLESS. )
Ezequiel V.
REFRIGERATOR KITCHEN AID KRMF706ESS "Checked refrigerator found tears at gasket on freezer door, ordering gasket to resolve issue.; ordrng 1 W10248749 (gasket-fip)"
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Spoke to customer and he still needs more time to get paperwork figure out. ; schdld next appmnt for 11/18 WED !
Ezequiel V.
WASHER MAYTAG MHW8630HC1 Checked washer found spin setting on towels not turned. Unit has no error codes. unit is working as designed. Job complete.
Jesus C.
WASHER MAYTAG MHW6630HW1 Installed new dispenser housing. No issues during testing. Unit is working properly. No leaks. Tested to complete.
Jesus C.
RANGE WHIRLPOOL WFG320M0BS3 Installed new igniter. Tested unit. Igniter not working. Found bad valve. Will need to replace valve. ; ordrng 1 WP98014893 (valve-gas)
Jesus C.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new fan. No further issues during testing. Job complete.
Justin R.
WASHER MAYTAG MHW6630HW0 "Customer said unit leaked underneath towards middle and back of unit, ran through quick wash and diagnostics not able to recreate fault. Calling techline, JK is assisting. W11481731 for dispenser replacement, will change out bellow. SR 7729279749; ordrng 1 W11314648 (bellow) and 1 W11465533 (DISPENSER )"
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control boards. Issue resolved.
Douglas H.
REFRIGERATOR KITCHENAID KSSC42MHS00 Unit not cooling. Checked pressures found pressures indicate a definitive leak. Pulled EVAP cover to check for a leak. Found leak in heat exchanger at the cabinet wall. Per service matters this is field serviceable. Quoted 1246.14 for P&L. Customer wants to honk about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 2003002 (HEAT EXCHANGER)
Justin R.
WASHER MAYTAG MVWP575GW0 "Will need control for unit, normal cycle running all the way to top. ; schdld next appmnt for 11/20 FRI !"
Justin R.
VENT HOOD WHIRLPOOL WVW7330JS "Unit working as designed, chimney is not seated on vent hood correctly due to poor install, frame on vent hood is bent not allowing chimney to sit properly."
Justin R.
COOKTOP GAS WHIRLPOOL WCG55US0HS Unit was showing small orange tips of the flames but nothing the customer should be concerned with. Unit is good to go.
Richard G.
DRYER WHIRLPOOL RED4516FW0 "Customer complaint is that the unit is not heating well. Takes 2 or 3 times to get the clothes dry. Removed vent hose from wall, found lint backed up into wall. Maintenance will need to clean out wall vent. Tested to complete. Unit is good to go."
Richard G.
WASHER WHIRLPOOL WTW7000DW4 Customer complaint is that the drum is leaning forward. Unit is missing suspension in front. Tub ring is also damaged.; ordrng 1 W11130359 (suspension) and 1 W11190826 (ring-tub)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced door on refrigerator due to damage on door, unit is working as designed doors closing properly. Job complete."
Douglas H.
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Customer stated when setting unit for heating console would reset. Finding issue to be a software glitch within console. Ordering console to resolve the issue. ; ordrng 1 W11086141 (CONSOLE)
Shawn W.
FREEZER WHIRLPOOL WZF34X18DW03 "I check the outlet with my quick outlet tester and it tested well. I replaced control board and the unit started up. A short while later it stopped. I checked the outlet with my multimeter, and the one it was plugged into was reading 6 VAC between the hot and the neutral and if you dug it would intermittently show 120 VAC. I tested the other outlets and they had some intermittent false readings as well, the top right seems to be fine. Both outlets were marked with black marker as DED. We plugged it in to the top right outlet. According to our customer these have been marked like this for awhile. They did have the home re-wired about 10 years ago. I referred them to Mr. Electric. I advised our customer to not put food in it for 24 hours so it has enough time to reach proper temperature. Unit is now fully operational."
Tommy B.
DISHWASHER WHIRLPOOL WDF560SAFB2 "After removing the water inlet valve, found damage to the wiring harness as well. Ordering wiring harness; ordrng 1 W10834774 (harns-wire)"
Douglas H.
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Previous visit techline stated if issue persists to replace thermostat. Quoted 343.10 for all costs (Sc P&L plus tax) for repair. Customer wanted to proceed with repair. Replaced thermostat to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF330PAHS3 "Main complaint was water in sump at filter after cycle completion and smell in tub. Checked advised customer 2-3 inches of water in sump below filter is normal. Recommended using white vinegar periodically to treat smells mildew and mold also to leave door cracked when not in use. Found builder did not install air gap at drain hose missing side mount brackets part 8212560 and retainer clip part WPW10503548 for toe plate on left side. Called cxc to see if bracket and retainer would be covered parts was advised that this will be builders liability. Checked for error codes no errors educated customer on drying rinse aid and priming hot water at faucet, unit operating as designed install instruct today."
Douglas H.
REFRIGERATOR KITCHENAID KRFC302ESS02 Last trip found damper control to be failing causing noise. Replaced damper to resolve the issue. Unit performing as designed now with normal noise.
Jim G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced faulty heating element. Issue resolved.
Justin R.
REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "Not able to recreate issue, customer says it is worse in the morning when it hasnt been used yet. Filter needs to be replaced, will have customer get a video of unit not working."
Shawn W.
MICROWAVE OVEN WHIRLPOOL WMH32519HB2 "Our customer was expecting us from 11-3pm and had to go to an appointment. I did a quick check and still need to get a picture of the model number and serial number. We heated a cup of water and the unit did not heat and had excessive noise which got louder with time. Unit also started to smoke. Called DH for guidance since I did not have time to pull it out. He advised me that anytime we have a heating problem that Whirlpool advices changing out the magnetron, transformer, capacitor and diode. All parts ordered.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
Justin R.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Found water turned off to unit, fixed and tested to complete. Bill to office"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint is FC door is hard to close and has frost in FC. Customer says door pops open on right side checked slides brackets Scott sr number 7729279726 raised FC door with way door is shutting ordered new slides and sealant for both liners call when parts come in.; ordrng 1 WP482338 (adhesive)
Ezequiel V.
REFRIGERATOR MAYTAG MFX2571XEM3 "Checked refrigerator found water in gasket, gasket is not damaged removed water 7nit is working as designed. Job complete."
Tommy B.
DRYER MAYTAG MGD8630HC1 Customer stated that the unit appears to be making louder than expected noise during operation. Found issue to be faulty drum. Ordering parts there is no issue.; ordrng 1 W10541657 (drum)
Shawn W.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "The F8 E1 Low Fan Speed error code returned. The P4-1 wrt P4-2 was drawing 9VDC and it should be closer to 5VDC. This calls for a new control board. I replaced the control bored and when I tested the O4-1 wrt P4-2 I was getting 9VDC as well. It is possible the replacement control board is bad as well. Therefore, I went ahead and installed the new blower. When I tested the unit by preheating to 400 degrees F. The oven cut off and and the error code returned. I had checked all the connection from the control board to the blower as recommended by the service manual but they all looked fine. Either we received a bad control board or there as intermittent short in the wiring harness. I also ordered a thermostat as a contingency but the bake element runs fine when isolated during component activation. Parts ordered. I tried to call Michael Wilson, the Meritage Homes builder rep but there was no answer and voice mail was full. There is an occupant in t
Tommy B.
DRYER WHIRLPOOL WED5620HW1 Swapped out control to resolve functioning issues. No further issues at this time
Tommy B.
WASHER LG WM2016CW Customer stated that the unit is walking. Found unbalancing issue to be caused by faulty damper leg. Ordering part to resolve issue. Quoted parts and labor. Collected service call.; ordrng 1 4901ER2003A (DAMPER)
Ezequiel V.
WASHER MAYTAG MVW8230HC0 Replaced console unit is working as designed no issues. Job complete.
Douglas H.
WASHER MAYTAG MVWX655DW2 "Customer states unit moves around during cycle. Checked for errors, none found. Appears that gear shat is slightly bent causing unit to bounce around during spin mode, making suspension weak. Ordering gear case and suspension to resolve the issue. Parts on b/o; ordrng 1 W11130362 (SUSPENSION ) and 1 W11454734 (GEARCASE)"
Justin R.
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Found plastic cover that sits around top of basket broken. Will check with office on repair. ; ordrng 1 WPW10531289 (tub ring)
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC555DW1 Found worn hub cannot remove wash plate have to replaced gearcase washplate and hub together due to having to break plate out. customer paid service fee remaining balance due on repairs, repair declined service fee good 90 days.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11454734 (GEARCASE)
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Filter was clogged. Replaced UI control. Bruce 7729286941 recommend changing filter. Issue resolved.
Tommy B.
WASHER WHIRLPOOL WTW7120HW0 Swapped out a faulty door strike to resolve functioning issues. Unit passed automatic test cycle and is functioning normally at this time. Ready for resale
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED5000DW2 "Complaint is long dry times in timed dry and in sensor dry unit not ever stopping checked the air flow and exhaust temps found exhaust temps at normal reading checked airflow with vent taken off issue is with ventilation in home ran timed dry cycle,with vent off found wet towel dried,correctly referred customer back to builder. Called tech line spoke to Kathy Sr 7729283459 made sure seals and voltage were correct this is a ventilation issue. Unit operating as designed."
slockhart@appliancecareoftexas.com
REFRIGERATOR FRGIDAIRE FGFU19F6QFB Removed valve replaced valve tested for leaks cycled icemaker valve icemaker working unit repaired all operations normal.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW0 Found hub came out of basket. Would need new basket since basket is damaged this is warranty part but wash plate and gear case have failed as well. Quoted parts labor tax service fee. Service fee paid remaining balance is service fee good 90 days.; rqstng P&A on 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
slockhart@appliancecareoftexas.com
DISHWASHER AMANA ADB1400AGB1 Opened door found to rack had plates dishes. Customer is using rinse aid. Ran diagnostics no errors tested motor pump valve diverter then heater all components working correctly educated customer on lower wattage element and to keep in mind plasticware will not dry. Educated on rinse aid priming hot water and to crack door to assist in drying unit operating as designed.
slockhart@appliancecareoftexas.com
RANGE KITCHENAID KFDC558JSS00 Replaced power max reset power replaced ACU reset power replaced wifi module reset power then replaced left interface reset power and reset right after replaced right both lights turned off and some functions working but convection fan not working in right oven and lights on right side not working but left lights not turning off called techline spoke to Ed sr 7728493996 went though diagnostics reset and lights functioning but still having intermittent issues with right oven convection and broil coming on intermittently when in bake. Ed will send report to engineering to see what resolution we can take. After reassembled unit tested again suddenly unit operating correctly reported this to Ed he will still have engineering look into it since there is definitely issue with unit.; O-emld tckt
Shawn W.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Called our client and he told me that everything is fine. Called N to verify. This job is complete.
Jesus C.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer had another company out. No longer needs service. Job complete.
Justin R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Need water valve for unit, water pressure is low coming out of dispenser. ; ordrng 1 W11395888 (BYPASS FILTER ) and 1 WPW10420083 (valve)"
Shawn W.
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Found that water was leaking out of the dispenser area, likely from ice getting trapped up in the dispense chute. Called DH, we need a new separator.part ordered.; ordrng 1 W11048097 (door-ice)"
Shawn W.
OVEN ELECTRIC (D JENNAIR JJW2330WS01 "The unit indeed is displaying the error code F8E0 Low Fan Speed. I ran through the Tech Sheet up to step 6 at which time the information was not accurate for this specific model. I spoke with Austin at Whirlpool Tech Line and discovered that in some cases the Tech sheet does not cover the specific model and this one does not have the information to check the RPMs on the blower fan. I checked resistance to the low blower connection from P9-2 wrt to neutral and we received 31 ohms, it should be 163 ohms at the ambient temperature of 70 degrees F. The resistance of the high blower connection from P8-4 with respect to neutral is 21 ohms and it should be 117. The blower will need to be replaced. The blower on low read 120 VAC under load but the high was at 0. This confirms that the blower will need to be replaced. I checked the appliance manager for the correct 14 VDC so it should be good but it does not rule out potential other problems. (Tier 2 at fo
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out icemaker fill tube to resolve issues. Unit tested good now.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced ice maker due to ice maker not going into harvest, after replacement unit is working as designed. Customer stated freezer light is getting stuck ordering switch to resolve issue.; ordrng 1 W10277025 (housing) and 1 W10847849 (switch)"
Richard G.
MICROWAVE OVEN KITCHENAID KOCE500EBS09 Replaced control and magnetron. Tested to complete. Unit is good to go.
Richard G.
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Customer complaint is that there is a dent on the right freezer door. Verified issue. Unit is under 30 days old. Ordering door.; ordrng 1 W11477033 (DOOR)
Richard G.
RANGE WHIRLPOOL WFG525S0JS0 Replaced oven igniter. Preheated oven to 450 degrees. Tested to complete. Unit is good to go.
Richard G.
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the unit has a gas smell when the oven is turned on. Also states the burners dont get very hot. Found issue to be with regulator. Ordering regulator.; ordrng 1 W11346659 (REGULATOR)
Justin R.
WASHER MAYTAG MVWC565FW2 "Testing unit in diagnostics, no fault codes found. Ran calibration, and no new codes popped up. If issue occurs again after this visit we will need to go forward with control replacement. W11399433"
Ezequiel V.
REFRIGERATOR WHIRLPOOL W8TXEWFYQ01 Replaced fan blade and motor tested refrigerator good power unit is working as designed no issues. Job complete.
Richard G.
REFRIGERATOR SAMSUNG RF28K9070SR/AA Replaced right refrigerator door and hinge. Door missing grommet. Ordering grommet.; ordrng 2 DA63-07306A (GROMMET)s
Colton B.
REFRIGERATOR AMANA ART308FFDB "Issue is no cooling refrigerator. Finding issue to be a faulty start device. Replaced start device, unit testing good. Told customer to give unit 24 hours to cool off. Serial number indicates a 2020 purchase date, customer stated that it was bought in March."
Colton B.
RANGE WHIRLPOOL WGE745COFS01 Issue is that ovens would not maintain temperature. Found both ovens to be a bit warmer than selected temperature. Recalibrated both ovens. Unit tested good. Collected service call.
Colton B.
WASHER WHIRLPOOL WFW75HEFW0 "Issue is that clothes are left wet with water still in the tub. Found F1E2, F5E2, F8E1 and F3E1 error codes. All things checked good in he diagnostics cycle. Believe issue to be a faulty control board thats stopping the cycle early. Customer does not want to go through with repair. Collected service call."
Tommy B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Swapped out icemaker and water valve to resolve icemaker overflow issues. Unit tested good at this time.
Ezequiel V.
DISHWASHER MAYTAG MDB8959SKZ0 Replaced control board and drain pump unit is working as designed no issues. Job complete.
Colton B.
DISHWASHER KITCHEN AID KDTE334GPS Issue was a dented DW panel. Replaced with new panel. New panel is also damaged but not as bad. Re ordering a panel. ; ordrng 1 W11165143 (panel)
Ezequiel V.
WASHER MAYTAG MVWX655DW1 Replaced lid on washer unit is working as designed no issues. Lid locks no issues. Job complete.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Light was shipped directly to customer from manufacturer. Installed new part and unit is now fully functional. No further issues at this time.
Colton B.
DRYER WHIRLPOOL WED8500DW4 Issue was no power to unit. Replaced control and overlay. Unit tested good.
Justin R.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Replaced console, control was not needed for repair. Issue is strictly console. Customer will also need to cover foods that produce lots of steam that sit closest to console."
Justin R.
RANGE WHIRLPOOL WFG525S0JS0 "Replaced ignitor for bake, unit working as designed. Connection to ignitor is a little loose, had to tighten it down some as well."
Justin R.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced freezer door, unit is good to go."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found temps good thermistor passed ic maker had E5 errors and went through harvest and fill test. Needs OTL for new Ui and control.; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11387386 (Ui)
Justin R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced ice maker and tested to complete.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found dents on both doors ordering refrigerator and freezer door to resolve issue.; ordrng 1 W10913407 (dor-fip) and 1 W10918659 (dor-fip)
Jesus C.
WASHER WHIRLPOOL WTW4855HW1 Installed new suspension and washplate. No issues during testing. Job complete.
Justin R.
RANGE WHIRLPOOL WFE540H0ES1 "Replaced control and bake element for unit, tested to complete."
Jesus C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new diffuser and thermist