We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Zachary
Job Details: 04/19/2021
Replaced control board and latch. Tested dishwasher no issues or error codes found. Dishwasher is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Zachary
Job Details: 04/19/2021
Checked dishwasher found hole in drain loop hose. Ordering drain loop assembly to resolve issue.; ordrng 1 WPW10545278 (Drain loop assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78255
Zachary
Job Details: 04/19/2021
Checked dishwasher found weak drain pump. Checked drain pump for debris. No change. Ordering drain pump to resolve issue. Collected service call. Remaining balance of for parts and labor.; ordrng 1 W10876537 (Drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78255
Zachary
Job Details: 04/19/2021
Replaced pantry door and UI due to UI not working and bad wiring. Tested refrigerator no issues or error codes. Refrigerator is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near Floresville, TX 78114
Chris S.
Job Details: 04/19/2021
Replaced inlet valve everything working as designed. Collected P&L cash 257.32.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Floresville, TX 78114
Chris S.
Job Details: 04/19/2021
Customer stated that dishes wasnt drying. Got fault error codes for heating element and vent motor. Ordering parts. Heating element psp item.; ordrng 1 W11416460 (Vent assembly) and 1 W11537778 (Heating element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Poth, TX 78147
Chris S.
Job Details: 04/19/2021
Customer stated that icemaker wasnt working found issue to be faulty icemaker. Replaced icemaker with truck stock. Tested unit everything working properly.; used 1 WPW10300024 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Converse, TX 78109
Chris S.
Job Details: 04/19/2021
Replaced ice door and solenoid. Tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYWA
Near Schertz, TX 78108
Chris S.
Job Details: 04/19/2021
Replaced control board tested unit everything working properly collected P&L 234.36
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM02
Near Schertz, TX 78108
Chris S.
Job Details: 04/19/2021
Customer stated that refrigerator wasnt cooling right found issue to be defrost thermistor. Ordering part. Collected SC and quoted P&L 283.38 (labor 160) ; ordrng 1 W11087438 (motor-evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near San Antonio, TX 78233
Shawn W.
Job Details: 04/19/2021
Our customers water filter needed to be changed out. It is now making ice as designed. Tested ice maker on tests 44 and 45. It is harvesting and filling. Used zip tie WPW10339879 to secure water line on back of unit to prevent flapping by the line. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near San Antonio, TX 78233
Shawn W.
Job Details: 04/19/2021
Our customer is having problems with the heated dry. The heating element is connected. The heating element is heating but does not get hot. This unit will need a new control board. Our parts department has already ordered.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78239
Shawn W.
Job Details: 04/19/2021
Unit is functioning as designed but needed a zip tie WPW10339879 on drain hose to stand pipe. Unit is now fully functional. No abnormal sounds.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Universal City, TX 78148
Shawn W.
Job Details: 04/19/2021
Our customer was concerned that there were cracks in the shelves. These are actually manufacturing partition lines. These are designed this way. Our customer was having problems changing out the water filter. They can be a challenge depending on the water pressure. I was able to remove and replace their water filter fixing their problem. I also instructed them on how to pull this down and replace it in their own next time. They do not have a water softener so I emphasized the importance of changing every 6 months. Unit is fully functional now.. Bill Whirlpool as customer instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Selma, TX 78154
Shawn W.
Job Details: 04/19/2021
"Errors found in diagnostics were F2E1 stuck key F0E5 off balance load. The start button does stick a bit but is still functional. Our customer was experiencing a leak out the front and the unit has been spinning out of balance on occasion. I ran automatic test mode and revealed no leaks from drain pump, water valve or stand pipe. I ran manual test mode and filled it high with water, then ran agitation to check for basket leaks. Then ran the drain pump to check for leaks there or at the stand pipe. There was no leaking from the stand pipe or the drain pump. No leaking from the basket. The control board had a relay sticking on occasion in regards to the water level sensor which could be the problem. As well the door latch is getting warm likely causing temporary open connections. The shocks are fine on the unit. The gear case spins very well but is slightly wearing. This unit s fully operational with no leaks. I advised our customer of our 90 day warranty and we agreed to monitor and have him call us back if the leak returns.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/19/2021
"Temperature in RC is 57 F. In deli drawers 41 F. FC 20 F. Our customer was having problems with recent warming starting last Thursday. As well as no Ice production. I reset the temps back to manufacturers recommended temps. On test 3 for evaporator fans and damper, I found that the RC evaporator is frozen up and I noticed that the deli drawer is not functioning intermittently. This nit will need a new drip pan and RC and evaporator thermistor. This comes with a new evaporator fan. Technical Service Pointer W11092686F July 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator.Parts ordered.; ordrng 1 W11457241 (Pan drip) and 1 W11456069 (Clamp) and 1 W11456069 (Clamp) and 1 W11087438 (Wire harness with evaporator and thermistors.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near San Antonio, TX 78254
Justin
Job Details: 04/19/2021
"Ran unit through diagnostics, found small leak coming from main hose going into inlet. Tightened down and ran unit through diagnostics. All test passed."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Justin
Job Details: 04/19/2021
Found the thermostat fix behind control board bad W10269232. Will need to order and reschedule. ; ordrng 1 W10269232 (Thermistor fix)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FH
Near San Antonio, TX 78250
Justin
Job Details: 04/19/2021
"Spoke with customer she sent me a message showing where the damage was, need to order side panel for Range. Will schedule for next week when part comes in; ordrng 1 W10668724 (Side panel)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS
Near San Antonio, TX 78250
Justin
Job Details: 04/19/2021
Front right burner head and cap will need to be replaced. ; ordrng 1 WPW10515455 (Front right burner)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78250
Justin
Job Details: 04/19/2021
"No fault codes stored in unit, need to order dispenser low sensor and dispenser assembly. ; ordrng 1 W11178145 (Dispenser low sensor) and 1 W11413340 (Dispenser assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Helotes, TX 78023
Justin
Job Details: 04/19/2021
"Found the ice make with no water, tested harvest unit passed. Then tested fill did not pass right away. Press the fill test couple more times and the unit started pushing water through. Changed out the filter and flushed the filter."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Helotes, TX 78023
Justin
Job Details: 04/19/2021
"Unit is not cooling correctly in fridge section, damper is not opening correctly. Will need damper control. ; ordrng 1 WPW10196393 (Damper control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Justin
Job Details: 04/19/2021
"Replaced ice maker, customer will keep an eye on unit. If no ice within 24 hours we will need to contact techline again and document."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS03
Near Helotes, TX 78023
Justin
Job Details: 04/19/2021
"Needed the user interface board as well, unit didnt have it with control panel. Will need to pull unit out so customer is aware we will need to unplug behind oven to get out. ; ordrng 1 W10891907 (User interface)"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/19/2021
"Checked ice maker found water over flowing in bin and unit not draining also found filter housing leaking , will need recirculating pump, drain pump and housing to resolve issue. Quoted 213.39 recirculating pump 91.57 housing 143.63 drain pump and 132.75 labor. Collected service call fee. Customer will contact office for continuation of repair. Job complete.; ordrng 1 W10747426 (pump) and 1 W11266112 (housing) and 1 WPW10489125 (pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/19/2021
Replaced inlet valve on dishwasher due to water pouring in while unit is off after replacement tested dishwasher no issues. Dishwasher is working as designed during testing and operation. Job complete.
We serviced a
IKEA REFRIGERATOR
Model ISC23CNEXY02
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/19/2021
Checked refr found diffuser broken replaced diffuser tested refrigerator no issues on diffuser side. Customer stated ice maker isnt dispensing found bad auger motor. Customer will contact office if they want to continue repair for auger motor. Refrigerator is cooling as designed. Job complete. Collected all fee.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/19/2021
"Checked washer found noise coming from drain hose hitting wall, spoke to customer about issue, washer is working as designed no error codes found during testing or operation. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 04/19/2021
"Checked washer found drain pump not draining, found error codes f9e1 long drain also found error code f0e2 over suds. Good spin and agitate during testing ordering drain pump to resolve issue .; ordrng 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 04/19/2021
Checked refrigerator found refrigerator not leveled causing squeaking when opening door. Leveled refrigerator checked door no issues refrigerator is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 04/19/2021
Checked dishwasher found no error codes during testing or operation heater is turning on as designed. Advised customer of using rinse aid and proper loading of dishwasher. Unit is working as designed. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104DWH0
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 04/19/2021
Replaced motor due to motor not rotating up after replacement tested dishwasher no issues. No error codes dishwasher is working as designed. Job complete collected all fees.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HW4
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 04/19/2021
"Tested microwave found no issues with heat good heat, checked for error codes none found. Microwave is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 04/19/2021
Checked washer found inlet valve not actuating and error code F8E1 replaced valve tested washer no issues washer is working as designed. No issues during testing or operation. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 04/16/2021
Checked washer found weak suspension replaced suspension leveled washer no issues washer is working as designed no error codes found during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model I
Near San Antonio, TX 78247
Jim G.
Job Details: 04/16/2021
"Replaced faulty actuator (shifter) however revealed the gearcase is slipping and causing issue during the spin and agitation cycles. The washplate is seized to the gearcase. Will need to replace the basket, tub, washplate and the affected gearcase. Please contact customer once part is available for installation. ; ordrng 1 W10752283 (Washplate) and 1 W10752719 (Wash Basket) and 1 W11219115 (Outer Tub) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near San Antonio, TX 78232
Jim G.
Job Details: 04/16/2021
Replaced faulty sump. Issue resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78255
Justin
Job Details: 04/16/2021
"Found the recirculating pump bad, replaced and tested to complete. Unit is running through cycle now."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Richard G.
Job Details: 04/16/2021
"Customer complaint is that the unit shakes and rocks on every cycle. Tested out suspension and found it to be very loose. Entered diagnostics and found error codes F0E4 high water temperature rinse cycle. F2E1 stuck key. Replaced suspension. Found water lines switched, with hot entering cold, cold entering hot. Switched hoses. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78256
Justin
Job Details: 04/16/2021
"Only seeing F0E5 stored, unit did not accept diagnostics. Unplugged unit for about 2 minutes tried again. Was able to get unit into diagnostics mode. Tested test 12, unit passed. Will reschedule for control board but will have customer call in after she runs a load and see if the corrections fixed problem fully. ; schdld next appmnt for 4/30 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 04/16/2021
Checked refrigerator found foam under door causing door to lift up and down removed foam no issues found left filler corner not installed ordering filler to resolve issue.; ordrng 1 W10761079 (filler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/16/2021
"Customer called asking for me to call them. They had questions regarding their unit. Attempted to make contact at 10:50 am got vm, left message stating that I received their message asking me to call them, left phone number with direct extension. Attempted to call customer again at 12:13, got voicemail again and left same message as before. Attempted to call wifes cell at 12:14 and got vm there as well. Explained that got a message that husband asked for me to call them, gave phone number and direct extension there as well. All calls made on 3cx. Advised BP of the non answer. Also advised BP if didnt hear back from customer in an hour would close the ticket. Customer returned my call, I answered his questions. Customer stated wants to talk with his wife and ponder the repair prior to making the decision."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/16/2021
Replaced bellow due to leak at front of door after replacement tested washer no issues washer is working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/16/2021
Installed new element. All elements heating. No further issues during testing. Tested to complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Helotes, TX 78023
Richard G.
Job Details: 04/16/2021
"Customer complaint is that the icemaker stopped working, followed by the freezer not cooling and the refrigerator not cooling. Customer had another service company check the unit out and stated that the compressor has gone out. Verified faulty compressor. Compressor is covered in the units 10 year warranty, but labor is not. Informed customer that he would be responsible for labor and the service call fee. Customer will get back to us on repair. Listing as estimate only.; rqstng P&A on 1 8201675 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVS1
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/16/2021
Replaced valve and griddle on range due right rear burner lagging after replacement tested range no issues range is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78230
Justin
Job Details: 04/16/2021
"Calling tech line, believe we have a break in the frame of the unit going to deli drawer. Or possibly a bad deli ui out of box. Calling techline, Cathy is assisting. Side adapter harness is bad and would need to be replaced. 7730534405. 374.55 quote. ; ordrng 1 W11170612 (Adapter harness) and 1 W11188796 (Closer door right)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Cibolo, TX 78108
Chris S.
Job Details: 04/16/2021
Replaced heating element and thermostat. Tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near San Antonio, TX 78230
Sebastian
Job Details: 04/16/2021
Found that there was a large puddle of water at the bottom of the refrigerator section cleared out water inspected evaporator found that evaporator was in the early stages of failing again explain to customer that there are several reasons that this couldve happened either the part was bad the thermistor couldve been missed placed or possibly wasnt thought out all the way during the testing and removal of the evaporator due to it being partially frozen accidentally pulled off some of the evaporator Styrofoam this piece needs to be replaced anyway will verify if customer is having an issue at the drain in the refrigerator section evaporator; ordrng 1 W11167902 (Evap cover)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near San Antonio, TX 78216
Sebastian
Job Details: 04/16/2021
Replaced consul customer has addressed the venting issue venting is now correct customer expressed to me that the unit has been drying fine since the adjustment LCD was changed out to address the moisture buildup that had destroyed the last one unit is testing good to go
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78217
Sebastian
Job Details: 04/16/2021
Customers concern with the unit is that it leaks from the front and also does not lock the latch at times confirmed from diagnostics that unit is locking as it should also found that all functions are working appropriately customer might be using too much soap as in testing Im finding that their sons at the bottom of the unit express the customer that they should use no more than 3 tablespoons also left at the front of the unit as the two front feet appeared to be lower than the back feet. Filled unit with water spun unit with water attempted to replicate leak was unable to do so did however find evidence that their gear case is leaking oil slowly. Collected service fee explain to customer that if they happen to see it continuously leaking again to give us a call
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/16/2021
"Checked refrigerator found good frost pattern in freezer no frost pattern in refrigerator spoke to SS tech advised to order dye dryer and 3 way valve due to not actuating and refrigerator not cooling.; rqstng P&A on 1 W10874835 (valve), ordrng 1 W10143759 (drier (service))"
We serviced a
SAMSUNG RANGE
Model n/a
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/16/2021
Customer states they have extended warranty from conns. No warranty information provided. Advised customer that they would be liable for repairs. Customer will not continue repairs at this time.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78247
Sebastian
Job Details: 04/16/2021
Found that the power cord was installed onto the unit very loosely terminals and wires are all burnt up must rewire entire unit to properly address this issue verify that the heaters and safety thermostats are all testing good. Gave customer a quote for labor which is going to be a tier 3 labor charge due to the entire unit having to be rewired and being taken apart collected service fee for today verified with whirlpool that parts are the only thing covered under the authorization given scheduled customer for next open slot on my calendar for Monday on the 23rd; ordrng 1 W10640709 (Harness)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78250
Jesus C.
Job Details: 04/16/2021
Tested unit. Dye drier leaking from the factory welds. Bad dye drier. Installed new dye drier. Vacuum and recharge unit. Holding pressure. No further issues. Tested to complete. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
SAMSUNG WASHER
Model n/a
Near San Antonio, TX 78259
Sebastian
Job Details: 04/16/2021
Found that drain pump filter was clogged entirely cleaned out unit tested out drain found that it is now working as it should
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2021
Customer stated Audio tones not sounding. Confirmed this issue and verified the volume turned up. Still no sound. Unplugged unit and plugged back to reset unit. Sound and touch now working properly. Explained that this is a temporary fix. Ordering console to fully resolve this issue. Part oos; ordrng 1 W11297728 (console)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near San Antonio, TX 78260
Sebastian
Job Details: 04/16/2021
Found a dishwasher was leaking from the front replaced gasket and raise dishwasher. Kept call open for a few hours while unit was running at calibration mode after being in diagnostics customer expresses that they did not see any more leakage explain to customer that they need to test our unit over the next few days and if they continue to be dry it should be good if they see a leak again they will call us back out
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near San Antonio, TX 78248
Jim G.
Job Details: 04/16/2021
It appears the original attempted repaired the issue save for a single burner. Will replace burner and return with module just in case. ; ordrng 1 WPW10396548 (RR Burner)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS5
Near Cibolo, TX 78108
Shawn W.
Job Details: 04/16/2021
I uninstalled dishwasher. Replaced float switch and the sump and motor. Tested for leaks. Ran service cycle for calibration. Spoke with our customer about care and use. U it is fully operational now. Our customer said yes to our survey.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Justin
Job Details: 04/16/2021
"Replaced washplate, and gearcase. Tested to completion."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78251
Richard G.
Job Details: 04/16/2021
Customer complaint is that the right door pops open when the left door is closed. Found unit is not sealing properly. Will need gaskets for both doors.; ordrng 2 W10830274 (Gasket)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/16/2021
Upon arrival husband stated thought wife canceled appointment. And she wasnt home to verify. He asked to postpone appointment. I advised to give us a call if they still need service
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Douglas H.
Job Details: 04/16/2021
"Customer stated unit microwave stopped heating. Found when door is open a constant clicking coming from microwave control. Light isnt open. When attempting to start unit same clicking noise happens. Appeared to be an issue with the inline fuse, attempted to replace that from stock to see if that would fix, it didnt. Finding issue to be microwave control. Ordering microwave control to resolve the issue, also ordering console due to f6e4 error. Part is psp ; ordrng 1 W11325603 (Electronic control) and 1 W11297728 (console), used 1 W10138793 (FUSE-THRML) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78245
Richard G.
Job Details: 04/16/2021
"Custcomplaint is that the icemaker is not working and the ice bin is stuck in unit. Found ice buildup in the line, but icemaker functioning properly. Removed ice buildup. Tested out icemaker and valve. Working as designed. Tested to complete. Unit is good to go."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42FJS00
Near San Antonio, TX 78209
Jesus C.
Job Details: 04/16/2021
Installed new dye drier. Vacuum and recharge unit. Good pressure on high and low. Unit is working properly. Collected payment for repairs. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW1
Near San Antonio, TX 78239
Shawn W.
Job Details: 04/16/2021
Our customer is having problems with the check lint screen continuing to blink and the dry level is unable to change. Received old error codes F4E3 F4E4. Our customer recently had her dryer vent professionally cleaned. There is no air flow problem currently. The check lint light is working as designed. I showed our customer how it works. The dry level buttons are working. I explained solutions for times when the touch sensitive screen is not reacting due to different environmental conditions like humidity. Ran diagnostics cycle and the unit is functioning well. The unit was not level. I fixed this for our customer. Secured the dryer vent with zip tie WPW10339879. Unit is now fully operational.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KECD807XSS00
Near San Antonio, TX 78259
Jim G.
Job Details: 04/16/2021
Replaced trim piece damaged. Please charge to 02.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/16/2021
Last trip found faulty vent assembly. Replaced vent assembly to resolve the issue unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78217
Chris S.
Job Details: 04/16/2021
Replaced control board. Calibrated and tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/16/2021
Last tech found dented doors. Replaced both but new freezer door came in damaged as well. Reordering freezer door. Advised of 8-12 weeks to get doors ; ordrng 1 LW10672966 (Freezer door)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/16/2021
Unit showing f2e0 keypad disconnected. Removed console to check the connections on ui. When reinstalling managed to make unit functional. This is a temporary fix. Will need console to fully repair unit. Ordering console to resolve the issue. Part oos ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near San Antonio, TX 78253
Richard G.
Job Details: 04/16/2021
"Customer complaint is that the unit works fins in normal cycles, but during heavy duty or bulky cycles the unit will barely fill the tub and will be extremely off balanced. Checked suspension on unit, all good. Will order control and pressure switch hose to resolve issue.; ordrng 1 W11419171 (Control) and 1 WP353244 (Pressure switch hose)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2021
Customer stated unit not cleaning properly. Ran diagnostics testing check unit. Finding issue to be spray arms are clogged up. Order upper and lower spray arms to resolve the issue. Part oos; ordrng 1 WPW10319027 (spray arm) and 1 W10448616 (arm-spray)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW9630DDS
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2021
"Customer having issue with control showing error and having to restart. Unit shows error 4d21 which indicates a control issue. 624.19 p&l plus tax 680.40 total sc, p&l plus tax. Customer wants to proceed with repair. Ordering control, part oos. Collected second appliance rate sc. ; ordrng 1 WPW10169131 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 04/16/2021
Replaced agitator checked unit for any where we could snag or stair unit feels smooth Express the customer that I need to try to avoid wrapping clothes around the agitator by bundling them first customer to test unit
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near San Antonio, TX 78254
Justin
Job Details: 04/16/2021
"Replaced front door panel for range, unit good to go."
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near San Antonio, TX 78253
Richard G.
Job Details: 04/16/2021
Replaced idler pulley. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78239
Jim G.
Job Details: 04/16/2021
Replaced door strike. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78247
Chris S.
Job Details: 04/16/2021
Replaced motor sump tested unit everything working properly. Collected SC and P&L 474.47
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 04/16/2021
"Checked washer found error code F2E1 stuck key, also heard grinding from gearcase. Ordering control board and gearcase to resolve issues.; rqstng P&A on 1 W10634026 (Control board) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam assembly)"
We serviced a
IKEA MICROWAVE OVEN
Model IMH172FS1
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/16/2021
"I followed the two different instructions provided with the kit for the re-engineered interlock kit. They are counter to each other and poorly developed. I did what I thought was the correct way to connect the new kit. I called Whirlpool Tech Line to confirm that it is connected correctly. I spoke with Bruce. Although it was a struggle to communicate with him it was determined to be connected correctly. I reassembled unit and the test failed indicating door. I called Tech Line again and spoke with Bruce again. He again was not to helpful and was hard to communicate with. His instructions to remove one of the switches which should not have been necessary, led to me breaking one of the plastic retainer clips. I tried to call Tech Line with hopes of getting a different Tech with no success. I reached out to NR and he advised to order the needed part and we would arrange for DH, Senior Tech to come out with me on Tuesday. I called our customer to set the date.; ordrng 1 W11244494 (Interlock Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/16/2021
I texted our customer ahead of time as requested. I arrived at our customers home and he asked me to sit down. He clearly explained to me that they have had a problem with ice for 6 months and that he does not want a repair. He wants a replacement. He explained this to me about 3 times while using from my estimation 9 of two different 4 letter words. I told him 3 times that I understood and would see what I could do. I called Whirlpool Partner Team and spoke with Adrian and read him these notes from my experience and requested that this customer be placed on our do not service list. Documented. SR# 7730486443. Call with Trade Partners on 3CX.
We serviced a
ROPER DRYER
Model RED4516FW0
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 04/16/2021
"Called customer, customer stated they no longer need service. Customer tried canceling but did not go through. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near San Antonio, TX 78238
Sebastian
Job Details: 04/16/2021
7730529092 customers concern is that when she wipes the cooktop particularly around the front that it causes the consul to act erratic also have complaints about cleaning the cooktop builder customer had concerns about oven temperature as well. Used thermocouple probe to test oven found that oven is accurate conventional oven also testing good explain to customer that they use the same sensors and essentially the same heaters call tech line on Consol issue tech line expressed to me that this problem can occur From the customer cleaning the product rigorously causing static electricity to effect lcd. Customer to call in to whirlpool warrantee to express that they are unsatisfied with the use of this product
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78202
Jim G.
Job Details: 04/16/2021
Replaced faulty valve. Issue resolved. U tied tested properly thereafter.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near San Antonio, TX 78209
Jim G.
Job Details: 04/16/2021
Replaced user interface. Issue resolved. Unit tested properly thereafter.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ4
Near San Antonio, TX 78254
Justin
Job Details: 04/16/2021
Microwave panel has been replaced. Unit good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78254
Justin
Job Details: 04/16/2021
"Unit was not dispensing correctly, found ice bin and metal coupling piece underneath not aligned correctly. Fixed and tested to complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/16/2021
I set up to change out the door. As I was removing the plastic to inspect it I found a dent on the bottom edge of the new door. This will need to be replaced with a good new door. Part ordered and the current one sent back to parts department as damaged. Pictures included.; rqstng P&A on 1 LW10728959 (Freezer Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/16/2021
I called Rich at Whirlpool Tech Line for guidance on best practices for applying the pad on the door switch. SR# 7730448921. Also call3d DH for his technique. I applied their guidance. The switch is now making contact and the water and ice are now dispensing as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/16/2021
Our customer is having problems with the unit just filling up with water then doing nothing. It will not run and it will not drain. In diagnostics received error code F21 Long Drain. I removed bottom panel to check drain hose for obstructions. I drained the water with my wet vacuum while removing the filter. The filter and drain were clean. The resistance of the drain pump is 17.1 ohms. It should be approximately 12.3 ohms. The drain pump needs to be replaced. I advise our customer to not use the Lexi Shine cleaning product and to switch to Affresh. Remaining balance upon completion of repair. Part ordered.; ordrng 1 280187 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Converse, TX 78109
Chris S.
Job Details: 04/16/2021
Customer stated that refrigerator is not cooling at all. Tried to put it in diagnostic mode and couldnt ordering control board and start device.; ordrng 1 W11353813 (Control board) and 1 W11092533 (start-dev)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Converse, TX 78109
Chris S.
Job Details: 04/16/2021
Customer stated that oven working. Found issue to be faulty console board. Ordering console board ; ordrng 1 W11296171 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near San Antonio, TX 78213
Sebastian
Job Details: 04/16/2021
Found that the icemaker is the culprit of the issue confirm this with tech line by jumping the optics after verifying optics were good and testing icemaker I have 120 V Fed to the icemaker and show the jumper being hot when Im jumping icemaker but icemaker is not moving icemaker is mechanically failing gave customer a quote for the icemaker repair which was a little bit too high for the customers interest explain to customer that if they change their mind they can call us back and we will order icemaker assembly and charge labor fee to come back collected service fee
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA
Near Boerne, TX 78015
Douglas H.
Job Details: 04/16/2021
"Called samsung tech support. Spoke with Issac. Over cooling in fridge compartment. Explained the situation. Stated to replace Evap cover for this issue. Ordering Evap cover to resolve the issue per tech support. Part was replaced less than a year ago, part under part warranty. Sc&labor under 90 day warranty 72C; ordrng 1 DA97-12608A (Evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Boerne, TX 78015
Douglas H.
Job Details: 04/16/2021
"Customer stated that unit bangs around all the time, checked errors. F0E5 off balance load, f7e7 drum not reaching target speed, f2e1 stuck key, f0e2 over suds. Cleared errors and calibrated unit. Ran auto testing to check unit. Unit is performing as designed. Educated customer on proper soap usage and loading properly. If issue persists please order W11419054 electronic control"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78239
Shawn W.
Job Details: 04/15/2021
"Our customer was having problems with the unit taking time to dry 2 sheets and she was concerned about other cycles as well. I ran diagnostics and found no error, ran service cycle and all loads functioned as designed. Used Zip tie WPW10339879 to secure dryer venting to fix. Our customers maintenance is having the dryer vent cleaned out. Heating element is working as designed. Unit is fully functional now; used 1 WPW10339879 (Zip tie) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Boerne, TX 78015
Douglas H.
Job Details: 04/15/2021
Last tech found busted ice maker fill tube. Confirmed diagnosis. Replaced fill tube to resolve the leaking issue. Then removed all ice from the leak as it was blocking one of the return air vents. Unit now testing good with no leaks. No further issues at this point. Advised customer may have some residual water that didnt come all the way out.