Local Reviews
Powered by Fluid LOCALIssue not handle
Sylvia - Vinton, VA
No one called back still have problem .
Great job.
Mark - Helotes, TX
Friendly and knowledgable technician.
Great service
Gloria - Ingram, TX
On time, very profesional.
Great service
Michael - Roanoke, VA
Quick response time Very professional and knowledgeable!
Disappointed
Mary - Corpus Christi, TX
Frustrated that the tech, Adam, reported that there was "no problem" with my Maytag dryer. What he should've reported is that he was not able to identify the problem. If I have a future need of maintenance or repair, please don't send him. Send someone who is more knowledgeable and is willing to make more of an effort to investigate the issue, someone committed to find a solution.
Very knowledgeable and professional
Raul - San Antonio, TX
Christian was totally awesome. Quick diagnosis and once parts were ordered he got the job done with no issues
Expedited the request, rep and service person gracious and courteous.
Delia - San Antonio, TX
Excellent, very pleased with service.
Response from ApplianceCare:
Thank you for giving us your feedback!
Friendly and Honest Service
Fiona - Spring Branch, TX
I would rehire this company just because Jim services my area. He’s always honest and nice. He always polite and gets the job done. I’ve had 3 jobs with him has the repairman and it’s always a consistent and great service.
Response from ApplianceCare:
Thank you for writing a review!
Jim, Thank you for all your help. Greatly appreciated!!!
Diana - Bulverde, TX
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Darlene - Cibolo, TX
Steven was a great repair person if I am in need of service again I will ask for him
Response from ApplianceCare:
Thank you for writing a review!
problem not fixed
Kathryn Menchen - San Antonio, TX
we had two service call and still not fixed the problem. Last service ..man suggested we might ty Home Depot for a new water hose...a possible solution....and fix it ourselves .
Great service
Irma - San Antonio, TX
Very polite and professional!
Response from ApplianceCare:
Thank you for writing a review!
Great Service within Warranty
Robin - Helotes, TX
Exemplary service.
Response from ApplianceCare:
Thank you for giving u your feedback!
Tech was awesome
Hugh - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know!
Great service!
Andrew - San Antonio, TX
Was quick at identifying the problem
Response from ApplianceCare:
Thank you for writing a review!
Wonderful service.
Benjamin - Corpus Christi, TX
John noticed exactly what was wrong and was only here about 15-20 mins and the washer is fixed and working much better. Did a great job, was very curtious, and professional.
Response from ApplianceCare:
Thank you for writing a review!
Knowledgeable serviceman
Anna - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review
Great
Ofelia - Pipe Creek, TX
Very good he was very friendly and helpful with the information I needed to have about this refrigerator that I bought in Home Depo about almost 5 years ago (in June this year) we are looking online for a new refrigerator we don't be ready to bought a new one until next Monday (you know "money is an issue 60% off it helps thank you for asking ) I
Response from ApplianceCare:
Thank you for writing a review!
Very knowlegable and explained about washer would highly recommend him
Patrice - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service. Competent and courteous
Patricia - Alexander, AR
Great service. Competent and nice
Response from ApplianceCare:
Thank you for writing a review!
EXCELLENT SERVICE!!!!!!!!!
Beverly - Converse, TX
Response from ApplianceCare:
Thank you for writing a review!
Patri
Patricia - San Antonio, TX
There was no cost since the machine was under warranty.
Response from ApplianceCare:
Thank you for writing a review!
Great thanks
Don - Little Rock, AR
Response from ApplianceCare:
Thank you for writing a review!
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service
Mary - Goliad, TX
Very nice efficient man
Response from ApplianceCare:
Thank you for writing a review!
Fixed my dryer
Victor - Alice, TX
Response from ApplianceCare:
Thank you for writing a review!
Great Service & Turn Around Time
Ricardo - Boerne, TX
Techs were able to correctly identify problem & proactively fixed my appliance. Knowledgeable, friendly & efficient!
Response from ApplianceCare:
Thank you for writing a review!
Peggy
Peggy - San Antonio, TX
Christian again , was extremely Professional and expressed a genuine interest in helping me to understand what service was being conducted. I am in Service Oriented job as well , and it’s so refreshing to have such a pleasant experience . Peggy
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Travis - Corpus Christi, TX
The tech showed up early, was fast, friendly and professional
Response from ApplianceCare:
Thank you for writing a review!
Excellent
Irene - San Antonio, TX
Service was professional
Response from ApplianceCare:
Thank you for writing a review!
Linda
Linda - Corpus Christi, TX
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Denise - Victoria, TX
Michael seems to know his stuff. I promise everything that is in the troubleshooting book we tried ..... Michael just has that magical touch Thanks Michael much appriciated
Response from ApplianceCare:
Thank you for writing a review!
A Great Experience
Frank - San Antonio, TX
Ezequiel was creative in trouble shooting our problem and made it a one man rather than a two man job. Solved our problem and saved us money.
Response from ApplianceCare:
Thank you for your feedback!
Excellent Service and on Time
Ronald - Kerrville, TX
I want to thank Thomas for being on time and ACTUALLY having the correct part to do the repair on his first visit. Clean operation and Service Vehicle.....very Professional. Thank You.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service call!! I will be using you Guys from now on.
Clayton - San Antonio, TX
Awesome service. Thank you!
Response from ApplianceCare:
Thank you!
Good service
Linda - Vinton, VA
Service tech answered my questions and was very professional.
Response from ApplianceCare:
Thank you for writing a review!
Excellent service
Chris - San Antonio, TX
Response from ApplianceCare:
Thank you!
Excellent Service
Reginald - San Antonio, TX
JR knew what the problem was after just 2 questions from me. It's great to have access to a professional.
Response from ApplianceCare:
Thank you for your feedback!
Excellent staff
Nathan - North Little Rock, AR
Colton was great. Got here early. Knew his stuff. Job well done! - only issue with service was scheduling, took a couple weeks to get an appointment set.
Response from ApplianceCare:
Thank you for giving us your feedback!
Very good
Janie - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Good service
Larry - San Antonio, TX
Good service and advice
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Julia
Julia - Kerrville, TX
Tech was on time, quick with ability diagnose and make immediate repair. Very personable
Response from ApplianceCare:
Thank you for writing a review!
Great service!
Melody - Meyersville, TX
He was easy to talk to and he explained the machine well and answered all my questions!
Response from ApplianceCare:
Thank you for writing a review!
Rita
Rita - San Antonio, TX
Great service —timely and professional!
Response from ApplianceCare:
Thank you for writing a review!
Excellent service!
Steve - Cave Spring, VA
Response from ApplianceCare:
Thank you for writing a review!
Great service
Ruth - San Antonio, TX
I was impressed with the quick response during setting up the appointment. The technician was on time, he called before coming to my house. He was very throughly in his job, he explained really well the problem and fortunately it was a quick fix.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great
Judy - North Little Rock, AR
Prompt, very professional, and got the job done. I appreciate him
Response from ApplianceCare:
Thank you for writing a review!
Sheeja
Sheeja - San Antonio, TX
Richard fixed the problem with my frodge. Good experience
Response from ApplianceCare:
Thank you for your review!
Excellent customer service
Becky - San Antonio, TX
Excellent customer service
Response from ApplianceCare:
Thank you!
Fixed right
David - San Antonio, TX
Was an installation issue that was cleared quickly.
Response from ApplianceCare:
Thank you for your feedback!
.
Ellen - San Antonio, TX
Response from ApplianceCare:
Thank you!
Washer service review
Chris - Victoria, TX
Fast, friendly; excellent customer service.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Bonnie - Bandera, TX
The cost was in the normal range. The service was great and Jay, the service man, is very Polite and very professional. They arranged the service to agree with my schedule. I definitely will recommend them for the great work jay has done.
Response from ApplianceCare:
Thank you for giving us your feedback!
Prompt service
Maria - San Antonio, TX
Great and prompt service by the technician
Response from ApplianceCare:
Thank you!
Great service
Audrey - San Antonio, TX
Larry
Larry - Castroville, TX
Friendly, helpful and kept informed.
Response from ApplianceCare:
Thank you for writing a review!
Gentleman that came out was very awesome
Jean - Helotes, TX
Gentleman that came out was very awesome
Response from ApplianceCare:
Thank you for giving us your feedback!
Professional Service
Chris - Pleasanton, TX
On-time (great on-line time tracker), professional, clean, courteous care from both technician and office staff.
Response from ApplianceCare:
Thank you for giving us your feedback!
Totally satisfied
Janice - San Antonio, TX
Steven was very professional and courteous. My machine is fixed and I couldn’t be happier. I will definitely recommend their service to friends.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Dolores - San Antonio, TX
Response from ApplianceCare:
Thank you!
Dryer/ erratic loud noise during operation
Fred - Fredericksburg, TX
Doug took time to discover source of problem and replaced defective parts to correct it.
Great Service!
Stephanie - San Antonio, TX
Fridge repair
William - San Antonio, TX
Replace fan
Jerrie - San Antonio, TX
Replaced fan that was making noises. Completed job in a timely manner.
Great Service
Joshua - San Antonio, TX
The service buy Jay was perfect. Providing service during the Corona virus pandemic, Jay wore booties and used hand gloves throughout the entire repair. He was quick to spot the culprit and had my appliance back up in the less than 30 mins! ApplianceCare has great communication prior to service call. Such a great experience which also provides warranty in parts and labor at no extra cost!
Response from ApplianceCare:
Thank you for writing a review for us!
DIshwasher and refrigerator issues
Daniel - Spring Branch, TX
We've had three technicians to our house and are having the same problem- leaking dishwasher- which is not even the issue they were sent to fix. Please reply or call ASAP- your technicians are nice guys but we still have the same issue!
The young man that worked on my refrigerator was excellent. He is a keeper
Thomas - Bulverde, TX
The young man that worked in my refrigerator was excellent. He is a keeper!!!!
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Melissa - Falfurrias, TX
Response from ApplianceCare:
Thank you!
The real hero
Crystal - Lakehills, TX
Justin came in the midst of the coronavirus to rescue us. He had to play Tetris to get our machine out of the super snug cubby it's in, and he did this all while our vicious cockapoo barked at him and periodically tried to snuggle him. Fabulous job, and just in time for our renters.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear your experience with us met your expectations!
Tech was knowledgeable and respectful!
Jesse - San Antonio, TX
Friendly and fast service
Response from ApplianceCare:
Thanks for your feedback!
Tucker
Carrie - Floresville, TX
Wonderful service, very professional!
Great service
Shea - Bulverde, TX
Very professional and he did a great job
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Frank - San Antonio, TX
Jesse was a very knowledgeable person he did a great job!
Response from ApplianceCare:
Thank you for writing a review!
Samsung refrigerator ice maker
Nancy - Boerne, TX
Great service from Doug and Appliance Care of Texas. Exceptional communication from ACT and information about the actual work from Doug. Thank you!
Response from ApplianceCare:
Thank you for giving us your feedback!
Great
Karen - Lakehills, TX
Richard was a professional. He also answered some questions I had and I followed his advice. Very satisfied with him and the service he provided. He's a keeper! 🤗
Response from ApplianceCare:
Thank you for your feedback!
Great
Valerie - San Antonio, TX
He was prompt. God Bless you all.
DCH
Mary - Kerrville, TX
Response from ApplianceCare:
Thanks for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know!
Thorough
Natalie - FAIR OAKS, TX
On time, dedicated. Would definitely recommend.
Excellent service
Kim - Kerrville, TX
Great service!
Jill - Shavano Park, TX
Told one thing in Nov, another thing occurred in March
Caroline - San Antonio, TX
This comment is for our last tech from Nov, jay or j, who according to Whirlpool, failed to document the visit properly, our fridge has been giving us issues since we bought it, we have several people work on it and in Nov, were told by jay that whirlpool would give us a new fridge if anything else happened to it and that we should not have any new problems because he was going to install a new tool on the fridge that would keep it from breaking down. By January it started making noises and our food began to spoil at a higher rate last month. Now food won’t last two days in there. Apparently the conversation notes were not recorded by jay in writing so there is no proof so now they want us to invite potentially sick people into our home and fridge while the pandemic is occurring without disposable gloves, shoe covers and masks. I’m upset and uncomfortable.
Great Service!
Jaynie - Inez, TX
Great service!!
Response from ApplianceCare:
Thank you for writing a review!
Unconscionable Fees
John Fleming - San Antonio, TX
Colton did a great job installing two LED lights in the freezer compartment of my KitchenAid side-by-side fridge. He was here for about 15 minutes. The bill was $375. Ouch. Pretty fridging expensive lights...
Great
Leroy - Premont, TX
Adam H came and replaced part and cleaned up after fixing fridge was pleased with his work
Response from ApplianceCare:
Thank you for giving us your feedback!
Professional Service
Francesco - San Antonio, TX
Very professional and corrected the problem professionally. Thank you for your work and accurate attention.
Response from ApplianceCare:
Thank you for writing a review for us!
Unsadstified with outcome
Faye - Rockport, TX
The reasons given for my dishwasher not performing to expectations was not to my satisfaction.
Inadequate technicians
Frustration continues - San Antonio, TX
Requested another tech due to the previous tech left dryer inoperable for 5 days. This tech, called someone because he did not know how to complete install of part. After install, tech told me the screws that attach the part to the machine are weak and may not last long. After he left, there were two screws left on the floor along with a screw driver bit. Does this company employee any tech’s that are educated on how to complete repairs correctly?
Great service
Lori - San Antonio, TX
Devon did a great job and an awesome repair!
Response from ApplianceCare:
Thanks for giving us your feedback!
Great service
Maria - San Antonio, TX
There was great communication and excellent service. Quick!
Response from ApplianceCare:
Thank you for writing a review!
Katie
Enriqueta - San Antonio, TX
It was great
Response from ApplianceCare:
Thank you for your feedback!
407 salz well
Evan schiller - San Antonio, TX
This tech was extremely professional and treated me with the upmost kindness. I would absolutely recommend this technician to anyone I come in contact with.
Response from ApplianceCare:
Thank you for giving us your feedback!
Fantastic service!
Bruce - San Antonio, TX
My Whirlpool dryer needed some warranty work done and they were responsive and kept me up to date at every turn. Service technician was expertly trained and repaired the unit to perfection! Would use them again for all appliance work.
Response from ApplianceCare:
Thank you for writing a review!
The part worked!
Janet - Fair Oaks Ranch, TX
Our regular laundry cycle time went from one hour and forty minutes to the normal 55 minutes. thank you for the replacement.
Response from ApplianceCare:
Thank you for giving us your feedback!
Very good
Norma - Kerrville, TX
Response from ApplianceCare:
Thank you!
Responsive Service.
Roseanne - Portland, TX
John arrived on-time. He proactively reached out to Whirlpool after he diagnosed the microwave oven problem. Even though this is the second service call in less than 6 months, he was patient and empathetic with the manufacturing defect with the Whirlpool microwave. I wish Whirlpool engineers are as conscientious as John when they assembled the unit.
Response from ApplianceCare:
Thank you for writing a review!
Great
Suzette - San Antonio, TX
Richard was very professional and did a fantastic job on fixing my washer that only 7 months old. The problem has been resolved for now. He went far and beyond the call of service. He fixed the problem that was installed wrong and explained fully the nature of the problem. I appreciate your company sending the same service person to work on the problem of my Maytag front loader. Sincerely, Mrs. Stevenson
Response from ApplianceCare:
Thank you for writing a review for us!
Great
Joe - San Antonio, TX
Good and knowledgeable
Response from ApplianceCare:
Thank you for writing a review!
Fast and Excellent Service
Mary - San Antonio, TX
Our initial call to Whirlpool was excellent and they referred us to the local repair people. Devon Felton arrived promptly at the scheduled time and less than an hour later, he fixed the light problem. He was very pleasant and professional.
Response from ApplianceCare:
Thank you for writing a review!
Refrig Repair
James - Boerne, TX
Response from ApplianceCare:
Thank you!
Awesome job fixing a brand new microwave
Susan - Saint Hedwig, TX
I had a brand new microwave from Whirlpool. Only been using since October 2019. It started freaking out and not wanting to start. I would have to turn the roller bar over, jiggle the plate and pay it would work. The it got worse. Finally I got help from Appliance Care. I thought ok they need to replace it. Well it was just a loose wire I believe he said. He was pleasant and even cleaned up behind himself. Haven't had to stand on tippy toes to look in to see if it's working since. Thank you guys for not making my pets wait for their food any longer than necessary. They are happy now that I can do it right away. Before they would be getting all impatient with me having to wait. So they say thanks too. Good job, quick to get her and kind service man. thumbs up.
Response from ApplianceCare:
Thank you for giving us your feedback and writing a quick review for us!
Great Service
Mando - Corpus Christi, TX
John was very professional and attentive
Response from ApplianceCare:
Thank you for writing a review!
Rudy
Rudy - San Antonio, TX
Great job on my refrigerator
Response from ApplianceCare:
Thank you for writing a review!
He was fabulous. Actually was early, knowledgeable,polite and quickly fixed our oven.
Mary -
Response from ApplianceCare:
Thank you for giving us your feedback!
Hope this is the last time for repair
George - Boerne, TX
Response from ApplianceCare:
Thanks for giving us your feedback!
Great
Deborah - Vinton, VA
Response from ApplianceCare:
Thank you!
Great service
Stanley - Victoria, TX
Tech new exactly what was wrong with my fridge, fixed it and then made other adjustments the installer failed to do. Highly recommend this company. Very enjoyable experience.
Response from ApplianceCare:
Thank you for writing a review!
great
Glenn - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Denise - Victoria, TX
Response from ApplianceCare:
Thank you for your feedback!
Great experience
Sandy -
Awesome service tech was nice and friendly and knew what he was doing
Response from ApplianceCare:
Thanks for your feedback!
Mrs. Garmon
Mary - Schertz, TX
Response from ApplianceCare:
Thank you!
excellent on time service
Lloyd - Pipe Creek, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Very helpful accommodating.
Oscar - San Antonio, TX
Very neat and professional appearance. Kept us informed on procedure and results of visit.
Response from ApplianceCare:
Thank you for writing a review!
Great Job!! Thank You!
Alison - San Antonio, TX
Response from ApplianceCare:
Thanks for your feedback!
Washer was fixed after they got the parts that were needed.
Frank - Alice, TX
Good
Response from ApplianceCare:
Thank you for writing a review! If there was anything we as the service provider could have done to bring you 5-star service, please feel free to reach out and let us know.
Excellent Service Repair
Mark - Boerne, TX
Response from ApplianceCare:
Thank you for reviewing our company!
The best customer service ever!!!
Andrea - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Friendly and knowledgeable!
David - San Antonio, TX
Appliance repair guy was very friendly and pleasant! Able to answer my questions and repair my oven quickly.
Response from ApplianceCare:
Thank you for giving us your feedback!
Homeowner
John - Boerne, TX
Douglas was very polite, professional and expedient with his service!!!
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital part of our team.
Lornnette
Lornnette - San Antonio, TX
Great service
Response from ApplianceCare:
Thank you for writing a review!
Good representative of your company
Joyce - San Antonio, TX
He was very nice and professional. Understood my frustrations with a "not reliable warranty company and their repair venders" and took care of the problem. Will use Appliance Care of Texas again!
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear your experience with us met your expectations.
Devon is an outstanding Technician. GREAT personality.
Ruben - San Antonio, TX
Devon took care off our problem. It is nice to have the same Technician, who is knowledgeable of our problem, come back to fix that issue.
Response from ApplianceCare:
Thank you for writing a review! Devon is a vital part of our team.
Great service
Laurel - Roanoke, VA
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Job....
Michael - Converse, TX
Your technician, Sam, came out Tuesday 3/10/2020, to take a look at our Whirlpool Washing machine due to a reoccurring issue. He was very attentive to my concerns, and was able to recreate the issue. He diagnosed the problem, explained the problem and had the problem repaired in a timely manner. I was very impressed with Sam. He was and is very professional, courteous and friendly. He understands what customer service is and should be and represented your company well. “KUDOS” to Sam...!
Griselda
Giselda - San Antonio, TX
He was very courteous and professional.
Response from ApplianceCare:
Thank you for writing a review!
GREAT SERVICE
Patricia - Windcrest, TX
I DID NOT LIKE THE IDEA OF HAVING REPAIR SERVICE ON MY WASHING MACHINE THAT I HAD ONLY HAD FOR 5 MONTHS. MAYTAG IS NOT LIKE IT USE TO BE.
Very professional service
Judith - San Antonio, TX
Technician was diligent in completing the repair
Response from ApplianceCare:
Thank you for giving us your feedback!
Awesome Service Tech
Joe - Corpus Christi, TX
Response from ApplianceCare:
Thank you!
Very knowledgeable
Michael - Corpus Christi, TX
Adam did a great job. He deserves a raise.
Response from ApplianceCare:
Thank you for writing a review for us!
GREAT WORK
John - San Antonio, TX
VERY PROFESSIONAL AND FAST.
Response from ApplianceCare:
Thank you for writing a review!
Aurora
Aurora - San Antonio, TX
Jesse knew what was wrong with my washing machine and did an awesome job by fixing it. Thank you!!
Response from ApplianceCare:
Thank you for giving us your feedback!
Good Experience
Brandy - Bandera, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Doug was great!
Deb - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Appliance service
Jean - Helotes, TX
Appliance service
Response from ApplianceCare:
Thank you for giving us your feedback!
He did a great job. Very professional and knowledgeable.
Richard Lutz - San Antonio, TX
Got it working and explained how it works. Very good attitude.
Response from ApplianceCare:
Thank you for writing a review!
great
Cathy - Kerrville, TX
Response from ApplianceCare:
Thank you!
TC
Kristina - San Antonio, TX
Very professional and knowledgeable!
Response from ApplianceCare:
Thank you for writing a review!
Great job
Brock - Boerne, TX
Great service and fixed the washer fast
Response from ApplianceCare:
Thank you for writing a review!
Excellant service!
David - San Antonio, TX
Tech showed up on time to repair my refrigerator under warranty. Figured out the issue and said would have to order parts and return. Also having a problem with my washing machine not draining properly and having a nasty moldy smell. This required me to manually drain it at the bottom filter after every wash. Tech said he could come back and check it out but would need a helper. My laundry room is small and the washer and dryer are full size stacked front loaders. Not easy to move. They returned when they said on time and determined the issue may be with the placement of the drain hose and not the machine itself. They readjusted the hose, ran the washer through several cycles, and it seemed to draining better. They said to try it out and they could come back if they needed to. I ran several loads and it's fixed! I had called 2 other appliance repair companies, described the problem and told them they would need to send 2 serviceman to unstack the units to work on the washer. They both said the service call alone would double since they had to send two people. This means the service call would start at $200 not including time and parts. If the drain was blocked or the module needed to be replaced, the repair would easily run into $400. Your guys gave me a break on the price since the job seemed easy to them. The main point is I got an expert diagnosis of the problem that saved me time and a lot of money. I could easily have been taken advantage of but wasn't. That parts for refrigerator came in and that was fixed on time as well. I am very satisfied with both service jobs and will not hesitate to refer my friends and neighbors to your company.
Response from ApplianceCare:
Thank you for writing a review! We are very pleased to hear that your experience with our service met your expectations.
Maytag range repair
Toni - San Antonio, TX
Very easy from scheduling appt, timeliness and accurate repair.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with us met your expectations.
Awesome, young man
Mary - Schertz, TX
He was very professional, knows his job, well groomed an outstanding mannerism.
Response from ApplianceCare:
Thank you for writing a review for us!
MAXINE
Maxine - Aransas Pass, TX
Great service very
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Kalpesh - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Cheryl
Cheryl - San Antonio, TX
Response from ApplianceCare:
Thank you!
Excellent Service!
Tom - Victoria, TX
Michael was at my house when he said he would be....he actually arrived before I did. He quickly resolved the issue I was having with my stove and confirmed the repair was complete before he left. I will use Appliance Care in the future if needed.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Mary - Kerrville, TX
Tommy was very pleasant and handled my refrigerator repair carefully. Thank You
Response from ApplianceCare:
Thank you for giving us your feedback!
He did fine
Peggy - Salem, VA
Response from ApplianceCare:
Thank you for writing a review!
Awesome Experience!
Nancy - Boerne, TX
The technicians were professional from the beginning. They were respectful of our home, diagnosed the problem and fixed it quickly, and were very pleasant. Could not be more pleased!
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with us met your expectations.
Maytag Washer Service
Charles - Boerne, TX
Very professional and efficient
Response from ApplianceCare:
Thank you for writing a review!
Thomas
Frances - Hot Springs, AR
Good but couldn’t fix the whole problem.
Great service
Monica - Bulverde, TX
Jim Garcia was extremely professional and very nice. He made me feel that he valued my time and cared to make sure I was happy and the appliance was in working order.
Response from ApplianceCare:
Thank you for giving us your feedback!
Good job!
Michael - Bulverde, TX
Good service and thorough!
Response from ApplianceCare:
Thank you for giving us your feedback!
J
Jeff - Bandera, TX
Your tech was professional, arrived on time and was very knowledgeable about the product. We were extremely pleased with his experience and ability. Five stars
Response from ApplianceCare:
Thank you for writing a review for us!
home owner
Charlotte -
was really happy with his service
Response from ApplianceCare:
Thank you for writing a review for us!
Great job!
Donald - Fair Oaks Ranch, TX
Doug rapidly identified the problem with our oven. He ordered the need part and we were back to normal in a few short days. Friendly and efficient service.
Response from ApplianceCare:
Thank you for giving us your feedback! Doug is a vital part of our team.
Great Service
Jan - Kerrville, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Super Service Technician
N. - San Antonio, TX
We recently purchased a new Whirlpool Refrigerator from Lowe's on Austin Highway. Shortly after the installation it developed a minor issue with the door. After notifying Whirlpool, the Customer Coordinator with Appliance Care, Candy, contacted us and quickly and conveniently scheduled a technician for an in-home visit. The technician, Steven, exceeded our expectations with his thorough evaluation of the problem, the care he took to correct the issue and his overall customer service skills in working with us. Based on the professionalism and service we received from these two individuals, we will definitely recommend Appliance Care to others. Thank you to Steven and thank you Candy for your work with us.
Response from ApplianceCare:
Thank you for giving us your feedback! We are very glad to hear your experience with us met your expectations!
Jp
James - Rockport, TX
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to let us know.
Great
Jose - Kingsville, TX
Cool 😎, he was nice 👍
Response from ApplianceCare:
Thank you for writing a review!
Awesome Repair!
Kelli - Bulverde, TX
9 months old Bravos Maytag Washer needed water valve replaced. Placed call on Monday, Luis arrived next day on Tuesday (during scheduled time) and replaced valve within minutes.
Inadequate tech
Frustrated - San Antonio, TX
Touch panel on my dryer was replaced on a Friday afternoon. The dryer was not tested by the tech, was left inoperable. Called Appliance Care immediately to request tech to finish repair. Was told tech could not be sent until Monday. Requested a tech to arrive late due to my work schedule. Monday afternoon, received call from tech at 2:26, I reiterated I would not be home until 6pm. I arrived home at 6, tech was not present and did not call. On Tuesday I unexpectedly worked from home, called Appliance Care to send tech. Tech arrived, finished his repair. Tech was not concerned I was left without a dryer for 4 days, did not offer explanation why dryer was left inoperable. Phoned Appliance Care, asked for speak to management, have not received a return call. Continue to be frustrated with Appliance Care on lack of parts, damaged parts, incorrect parts, units (plural) left inoperable, lack of tools and extremely inadequate work. If Whirlpool did not use Appliance Care for its warranty work, I definitely would not use Appliance Care for any repairs.
Graet
Ray - Portland, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Maytag Washer
Mr William Hughes - Spring Branch, TX
Awful. Tech flooded the laundry room. Water seeped into garage. He was told the unit had done this before. He was also told that it had a broken barrel. Very disappointed.
Eperienced and great service
Carlos G Ozuna - Natalia, TX
Jesus Costilla is a great service provider and seemed very experienced
Response from ApplianceCare:
Thank you for giving us your feedback!
The technician was very courteous and fixed my ice maker on the first trip
Janet - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Excellent service
Curtis - Corpus Christi, TX
Response from ApplianceCare:
Thank you for writing a review!
Poor Customer Service
Robert - San Antonio, TX
ACT needs to train their technicians in communication or revise policy how they communicate. After numerous services and replacements of same parts. I discussed with Doug that if last repair didn't fix problem that it was time make the call that refrigerator was unrepairable. He told me there was nothing he/ACT could do and that I would have to call Whirlpool to tell them refrigerator could not be repaired. I did call Whirlpool and they in turn told me me that company making repairs (ACT) would have to call. Here's my issue. When I told Doug I thought it was time to make the call, he should have either said "Okay, let's make the call while I'm here because they're going to have me test everything before they (Whirlpool) can call it unrepairable." Or, "Call the office and make an appointment for us to come back out and we can make the call together." Instead, he made it sound as though you were completely out of it. I understand it is not your policy to call it unrepairable, but communicating it in a way to the customer that infers that there's nothing more you could do, is poor customer service. He could have also told me that when I call Whirlpool that they would have ACT come out to assess the refrigerator one more time before they (Whirlpool) could claim it as unrepairable, but he did not. He lead me to believe that ACT would not be involved at all. When I expressed my frustration out how he handled the situation, all he would say is it's company policy that ACT cannot call appliance unrepairable. I understand that. What I don't understand is how he handled the situation. I did use strong language and I apologized for that, but I was trying to communicate his way of handling it showed poor customer service. He didn't like what I had to say and stormed out. PLEASE! Communicate with your staff full expectations in similar situations. Not, there's nothing else we can do. Not, when you know Whirlpool is going to have you come back to assess appliance before they'll (Whirlpool) make the claim that it is unrepairable.
owner
Steven - Victoria, TX
Great Job
Response from ApplianceCare:
Thank you for giving us your feedback!
Awesome service!
Chris - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service, nice people
Charles - Roanoke, VA
Response from ApplianceCare:
Thank you for giving us your feedback!
EXCELLENT SERVICE
Steven - Victoria, TX
GREAT ATTENTION TO DETAIL, AND CHECKING EQUIPMENT FOR PROPER FUNCTION AFTER INSTALLATION. ARRIVAL ON TIME,WORK COMPLETED IN A TIMELY MANNER.
Response from ApplianceCare:
Thank you for writing a review!
Disappointing
Sarah - Corpus Christi, TX
We had to wait 3 weeks with a broken refrigerator in a home with 3 small children. They told us we were on the emergency list and it took 6 days to come out and diagnose. Then another week before he could get parts and come back to “possibly fix it” because the technician wasn’t sure what caused our 6 month old refrigerator. We were very disappointed with the wait time it took to get our fridge repaired and disappointed with the knowledge of the technician.
Awful Service
Mary - Portland, TX
Never will but Whirlpool with warranty from Lowe’s
Response from ApplianceCare:
Thank you for giving us your feedback. Though we are not Whirlpool, we do apologize for any inconvenience they have caused. If there was anything we as the service company could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Great service
Lewis - Victoria, TX
Polite and explains what is wrong & how he is repairing.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great
Uclid - Roanoke, VA
Response from ApplianceCare:
Thank you!
Good
Sarah - Elliston, VA
Response from ApplianceCare:
Thank you!
Not impressed
Donna - Corpus Christi, TX
Due to time restrictions for the technician he was not able to stay to pinpoint the exact problem. He said as long as it was cooling and other wise working not to worry about the noise we were orginally concerned about. My husband was at the house during the appointment not me. I was not impressed at all!
Response from ApplianceCare:
Thank you for giving us your feedback! Our customer's concerns are very important to us. I will be sure to bring your feedback to our manager in order to correct this in the future. Our office team will be reaching out to you soon.
Great
Julie - Roanoke, VA
The guy who fix my washer was very nice and fix my washer in no time .thank you very much
Response from ApplianceCare:
Thank you for writing a review!
Great and friendly service
Cathy - Corpus Christi, TX
Adam was very prompt and professional. He answered all my questions efficiently
Response from ApplianceCare:
Thank you for writing a review!
Quick and easy
Jeff - Hot Springs, AR
Good job done by Doug. Very satisfied
Response from ApplianceCare:
Thank you for writing a review!
Warranty Issues
"Smith - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback. Though we have no affiliation with the warranty companies, we do apologize for any inconvenience you experienced. If there was anything we as the service company could have done to bring you 5-star service, please feel free to reach out and let us know.
John
John - Rockport, TX
Appointment was on time, John fixed what was needed to be done. Also was professional about his job. Thanks
Response from ApplianceCare:
Thank you for writing a review!
Very kind polite
Vickie - Christiansburg, VA
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service. Personable. Solved the issue quickly.
Lee - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Good service
Robert - Hot Springs, AR
Arrived on time, clean and did not leave a mess. I wish we had more than 10 minutes notice.
Response from ApplianceCare:
Thank you for writing a review! We apologize for any inconvenience that the call-ahead caused.
Grace Balli
Grace - Corpus Christi, TX
Adam was very direct and completed the work in a timely manner.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Machines still leaks and we are going into second week of waiting for repair. Scheduling is awful. Service was worse.
Mary - Portland, TX
Not satisfied at all.
Response from ApplianceCare:
Thank you for giving us your feedback! We do apologize for any inconvenience you have experienced. Our office will be contacting you soon to set up a return appointment.
Very conscientious
Gerold - Hot Springs, AR
Very conscientious. Did a great job.
Response from ApplianceCare:
Thank you for writing a review!
Wonderful service
Bill - Little Rock, AR
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service!
Theresa - Pulaski, VA
Service was excellent, took little to repair appliance.
Response from ApplianceCare:
Thank you for writing a review!
very professional, on time, great job. Christian Thank you.
Jo - Lytle, TX
Christian, knew what he was doing, my dishwasher is working great. Thank you for your time and your concern. I appreciate your help.
Response from ApplianceCare:
Thank you for writing a review!
Excellent Service!
Jennifer - Converse, TX
Mr. Golla was on time and knew right away what the issue was. He quickly completed the service and was on his way. I appreciate his professionalism and experience with the appliance. I thought that the guys who delivered the dishwasher would have done better than just hooking it up. Thanks sir!
Response from ApplianceCare:
Thank you for writing a review!
Very good
Elida - Sinton, TX
Response from ApplianceCare:
Thank you for writing a review!
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Horrible
Kristi - Corpus Christi, TX
He was rude, disrespectful , refused to fix anything on my washer, an needs to learn how to treat customers right and with respect!!!
Response from ApplianceCare:
Thank you for giving us your feedback. We do apologize for any inconvenience you experienced. Someone from our office will be reaching out to you soon, and I will inform my manager of your concerns.
Lajuana
Lajuana - Victoria, TX
Great service.
Response from ApplianceCare:
Thank you for writing a review!
homemaker
Sally - Alamo Heights, TX
Jessie came and was able to determine how to solve my washer's problem. He was very polite and had me check his work to make sure he had done what I needed.
Response from ApplianceCare:
Thank you for writing a review! Jesse is a vital part of our team.
Kris
James - Roanoke, VA
Response from ApplianceCare:
Thank you for giving us your feedback!
Happy with the service
Ruth - Roanoke, VA
It’s always a bit scary to use a repair service for first time. But Uriah was prompt, courteous and quickly diagnosed the problem. Repair went smoothly...and I could use my washer as soon as he left!
Response from ApplianceCare:
Thank you for giving us your feedback! Uriah is a vital part of our team.
Excellent Service
Willie - San Antonio, TX
The technician’s customer service as exceptional.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Steven - Boerne, TX
Great Service
Response from ApplianceCare:
Thank you for writing a review!
Jim G.
DISHWASHER KITCHEN AID KDTE334GPS0 Upon evaluation of the unit verified issue was heater and possibly control. ; ordrng 1 W10703867 (heater) and 1 W11120155 (control-elect)
Tommy B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer stated that the issue is the lights in the freezer is out and multiple lights in the refrigerator are out. Will need to order new light module to resolve issue.; ordrng 1 W10695459 (module)
Douglas H.
REFRIGERATOR JENNAIR JFC2089WEM9 Installed ice maker. Ice maker functioning properly now. Still need refrigerator gasket replaced. Customer payed all costs upfront. ; saved tckt
Richard G.
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Customer complaint is that the unit is popping the breaker as soon as it is plugged in. Ordering control board.; ordrng 1 DA94-02679B (CONTROL BOARD)
Richard G.
WASHER MAYTAG MVWB835DW3 "Customer complaint is that the unit sometimes makes a screeching alarm type noise. Entered diagnostics and found error codes F0E3 overload, F2E1 ui stuck button. Cleared error codes and ran automatic test. All steps passed. Tested out drive motor, determined bad motor. Parts are covered under 10 year warranty. Collected service call fee.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Jesus C.
WASHER MAYTAG MVWC465HW2 Need new screw for washer motor. ; ordrng 1 W10182109 (screw-kit)
Michael R.
WASHER WHIRLPOOL WTW5000DW0 "Called customer starting at 9:15AM, left a vm staring I couldnt find the location, wasnt coming up on GPS. Searched for location until 9:40AM, during this time calling the customer, would go straight to vm every time. Customer will need to reschedule ; O-emld tckt"
Adam H.
WASHER MAYTAG MVWX655DW0 Inspection of unit shows wash plate has been stripped out from gear case post. Unsuccessfully tried to remove wash plate. Informed customer of my findings and requirements for job to be completed. Customer has declined any further service or repairs to the unit.
Michael R.
RANGE AMANA ACR4503SFB3 "Top doesnt set right and bottom drawer is crooked per customer. The appliance is twisted at the chassis, therefore its not centered causing the issue. Called and spoke with Andy at whirlpool tech line SR7728776033, he said its not repairable but wanted me to turn them over to customer service due to the purchase date on replacement. Gave management the 800 number to call Customer Service"
Michael R.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Not making ice and not cooling per customer. The fan in the freezer isnt blowing, temperature 27 degrees and 76 in the RC. ordered evaporator fan and thermistor ; ordrng 1 W10316760 (thermistor) and 1 WPW10464673 (motor-evap)"
Michael R.
RANGE AMANA ACR4303MFW3 "These are the tenants, when I spoke with her, she said they bought a new range and put this one in the garage, replaced the elements, unable to test. This was a call back for same issue for last 6 months"
Michael R.
RANGE AMANA ACR4303MFB3 "Oven not working per customer. F1E0 error code, reset the breaker and the error code still popped up. Stove top is working. Did not have the control in my bin, ordered part and rescheduled customer. ; ordrng 1 W11297545 (cntrl-elec)"
Michael R.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Not making ice per customer. Tested the ice maker, faulty motor, ice maker not in my bin, ordered part to resolve issue ; ordrng 1 W10873791 (icemaker)"
Michael R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "The customer said its making ice but not dispensing. The ice bin was full of ice, pulled the bin out and found ice on top of the motor cover therefore bin not sitting properly not allowing the auger to grab and dispense the ice. Advised the customer to empty the ice bin at least once a week if not using the ice, to prevent this from happening, the dispenser and ice maker are working normal"
John L.
WASHER ROPER RTW4516FW "F5E2 lid lock faultInspected unit, received one error code. Ran tests on unit, manual test on lid luck having issues. Check the lock for resistance, Did not find any issues with lid luck. Control board is issue, will need to replace control board to resolve.; rqstng P&A on 1 W11124712 (cntrl-elec)"
John L.
RANGE WHIRLPOOL WFE540H0ES "Inspected unit, found issue with bake element. Element popped. Also re-did electrical cord wiring as it was not on correctly, not suppling power to burners. Will need to replace bake element and burner to resolve. Bake element at warehouse, will schedule for tomorrow for install. Burner can wait till arrives.; ordrng 1 W10779716 (elmnt-bake), rqstng P&A on 1 W10823727 (elmnt-surf)"
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Inspected unit, frost buildup in ice bin and an ice maker. Ice dispenser door seems a bit worn. Replaced icemaker door, issue resolved."
Michael R.
WASHER WHIRLPOOL WTW5000DW0 "Called customer starting at 9:15AM, left a vm staring I couldnt find the location, wasnt coming up on GPS. Searched for location until 9:40AM, during this time calling the customer, would go straight to vm every time. Customer will need to reschedule ; O-emld tckt"
John L.
DRYER AMANA NED4655EW1 "Inspected dryer, dryer is heating and has good airflow. Move dryer up a few inches as ventilation hose was slightly pinched. Issue resolved"
Adam H.
DISHWASHER KITCHENAID KDFE104DBL4 Customer complaint of leak from under dishwasher. I did not put unit into diagnostic instead I took off kick plate and observed for myself where leak was coming from. After gaining access to under unit it was apparent that leak has been going on for quite some time. I did take video of where leak was happening from so customer could get a better idea. Leak is coming directly from diverter motor. Customer does not wish to continue with repairs.
John L.
REFRIGERATOR AMANA ART318FFDB06 Customer explained the only issue with refrigerator was that door was not sealing properly. Inspected door found gasket not making proper contact and allowing the door to seal properly. Reformed gasket door now seals. Issue resolved
John L.
MICROWAVE WHIRLPOOL WML55011HS3 "Inspected unit, Door eject motor not functioning correctly. Gears grind on call to open door. Replace motor to resolve this issue.; ordrng 1 W11044953 (motor-turn) and 1 W11255493 (interlock)"
John L.
DRYER MAYTAG MEDC465HW0 "Inspected unit found dryer element to be damaged no longer has continuity. Replaced element and tested after unit still does not heat, check thermostats high temperature switch both cell testing. Will need to replace to resolve his issues.; ordrng 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10900067 (cutoff-tml), used 1 279838 (ELEMENT) from stock"
John L.
WASHER MAYTAG MVWB865GW0 "Inspected unit, issues with lid. Lid is broken for hinge connects, this is not allowing door to shut. Will need to replace lid to resolve this issue.; ordrng 1 W10843976 (lid)"
Michael R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Drawer falls off in freezer when you pull drawer out. Found the front piece of the upper bin is falling off when its pulled open, the pan is warped, ordered drawer assembly to resolve the issue ; ordrng 1 WPW10493169 (bin-freezr)"
Michael R.
WASHER MAYTAG MVWB835DW4 "F8E1, F3E2, F2E1, cleared error codes, tested inlet valve, neither side is opening up, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal"
Michael R.
WASHER WHIRLPOOL WTW5000DW2 "The appliance doesnt fill per customer when on bulky sheets. . No error codes, tested inlet valve, spin cycle and agitation cycles on manual, all working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes. Turned the appliance on bulky items and started it, its filling with water, appliance is working normal"
Michael R.
RANGE AMANA AER6303MFS2 "Installed new harness, plugged appliance in and preheated oven to 350 degrees. The appliance is heating and working normal"
Adam H.
REFRIGERATOR MAYTAG MRT118FFFH04 8201700 482395. Sr# 7728767671. Inspection of unit shows numerous cracks in both the door and liner of freezer compartment call tech line to see about getting unit replaced tech line states these are cosmetic issues only. He did supply me with two different repair kits one being tape the other being Apoxsee. Ordering both kids to resolve issue. Customer is very upset with diagnosis and will be contacting customer service I did supply them with SR number.; ordrng 1 482395 (repair kit) and 1 8201700 (repair kit)
John L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install circuit boards onto unit, icemaker and dispenser will not function until drawer door and control pad for drawer are replaced. Tested ice maker and water dispenser in diagnostic mode for function, both icemaker and dispenser function in diagnostic mode. But until drawer door and pantry panel are replaced Ice maker and water dispenser will still not function as they are linked with this board. These two parts are needed ASAP to resolve this issue.; saved tckt"
John L.
REFRIGERATOR WHIRLPOOL FFHS2611LB4 "Install components, do you need it now dispensing water. Issue has been resolved."
Adam H.
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle. No issues found no leak and water feels to minimum water level. Issue resolved
Michael R.
DRYER MAYTAG MED5630HW1 "Not heating per customer.voltage was good at appliance and outlet. Took front panel and drum off, found the harness to the thermal cutoff was unplugged. Plugged harness into thermal cutoff, tested the appliance is heating, put front panel and drum back in place, appliance is heating and working normal"
John L.
RANGE AMANA ACR4503SFB3 "No issues found on this unit, handle thats currently on unit is on doors and solid no signs of any breaking or breakage. It is functioning as designed."
John L.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Inspected unit checked unit for pressure. Pressure reading or normal, Used sniffer tool to look for leak, sniffer tool could not detect any gas. Owned out compressor, Compressor not within normal range. Also compressor is extremely hot to touch, this is sign of poorly operating compressor. Will need to replace compressor to resolve this issue. Upon checking in Macon falcon presser is out of stock and advise customer to call will pull directly do you have a compressor shipped to her, because currently unknown if compressor will come in sooner or later.; ordrng 1 W10507884 (compressor)"
Adam H.
WASHER WHIRLPOOL WTW4816FW2 Arrived at location customer complaint same issue as previous three visits. Error code shows long Fill no fill.I explain to customer on my very first visit that the water pressure for the home is extremely low and you will continue to have problems with the machine unless that issue is resolved stated in my notes on 5/8/20. And then again call tech line to document issue on date 5/12/20. I am now out here for the fourth time with the same issue will be calling tech line again to document. Sr# 7728766373. Issue resolved
John L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found issue with connector not latched on properly does not providing power to icemaker. Fastened connector securely and tested icemaker afterwards, icemaker now functions issue has been resolved."
Michael R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "The stop on the right kept coming off, replaced both stops, the upper rack and appliance is working normal"
Adam H.
WASHER WHIRLPOOL WTW7500GC2 Install components calibrated unit ran verification cycle issue resolved. Sidenote customer still has not fixed the way unit is sitting has it on raised platform.
Michael R.
DISHWASHER KITCHENAID KDTE334GPS0 "Installed both tracks on upper rack, the tracks and appliance are working normal"
Adam H.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Notes for this particular job have a Lotta comments back-and-forth made your comment is customer requesting us to come out and install components that we have. Came out to location installed control board tested unit issue is resolved. Customer states control board and overlay not an issue after seeing the final product. Issue resolved
Michael R.
WASHER MAYTAG MVW7232HW0 "F0E7 error code per customer, and clean wash cycle wouldnt work. Went into diagnostics and found F0E7, cleared error code, encoder test past, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a clean wash cycle and its sensing, filling and working normal which it wouldnt do before, the appliance is working normal."
Chris S.
REFRIGERATOR KITCHENAID WRF767SDHZ00 The issue is still the same with ice buildup under the ice bin in the left fridge door. I called tech line and they recommended changing the left door and ice bin door along with the ice chute. ; rqstng P&A on 1 W10757550 (dor-fip ss) and 1 W11171728 (door-ice) and 1 WPW10577864 (door-ice)
Chris S.
REFRIGERATOR WHIRLPOOL WRT519SZDW06 The RC door gasket isnt staying in the door when the door is opened. We will replace the door and gasket. ; ordrng 1 LW10636232 (dor-fip) and 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)
Uriah B.
WASHER MAYTAG MVWB855DC4 Found nail rattling around in the drain line between the tub and the pump. Removed. Secured wiring and hoses with ties. ; used 2 Wp8567668 (Tie) from stock
Uriah B.
OVEN WHIRLPOOL WFE770H0FZ2 Terminal block fried. Replaced terminal block and repaired wiring. I did not install power cord. Cx to buy and install new power cord. ; used 1 W10245259 (Block) from stock
Uriah B.
LAUNDRY WHIRLPOOL RTW4516FW2 Checked wire harness connections. Checked operation in test cycles. Checked operation in manual testing. Reset and recalibrated. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Icemaker is busted. Needs icemaker. Cx to call Ferguson who holds her extended warranty. ; ordrng 1 W10873791 (Icemaker)
Uriah B.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Thermistor reading 57k after door was open for a bit. Fridge should not be at that temp to being with. Will replace control and thermistor. ; ordrng 1 WPW10503278 (Control) and 1 WPW10422363 (Thermistor wire harness.)
Uriah B.
ICEMAKER WHIRLPOOL WRF535SMBM00 IM not harvesting. Replaced IM. ; used 1 W10884390 (IM) from stock
Chris S.
WASHER WHIRLPOOL WTW6120HW0 I installed the UI and checked operation. All operations check ok.
Chris S.
WASHER WHIRLPOOL WTW5000DW3 The house drain is backing up and overflowing whenever the drain pump runs. The house drain needs to be checked/repaired.
Uriah B.
REFRIGERATOR KITCHENAID KRFC604FSS02 Replaced dispenser UI and icemaker fill tube. Cx to observe.
Uriah B.
DRYER MAYTAG MEDB835DW3 "Found rollers not rolling well. Idler pulley squealing. Cleaned all components well. Operating quietly again. If squealing returns, most likely will need pulley W10837240.
Micheal G.
DRYER AMANA NED5800HW0 Replaced right side panel due to crease during installation. Tested normal
Micheal G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint no cool. Unit is room temperature, compressor is running at 2.9 ramps. Can hear a rattle in compressor ; schdld next appmnt for 9/10 THU !"
Micheal G.
FREEZER WHIRLPOOL WZF34X20DW01 "Customer complaint loud noise. Unit is in their living space, explained that the noise it is making are normal"
Adam H.
RANGE WHIRLPOOL ACR4303MFS4 Install components tested unit issue resolved
Adam H.
WASHER WHIRLPOOL CAE2745FQ1 Installed all components calibrated unit ran verification cycle issue resolved
Adam H.
DRYER MAYTAG MEDB835DW4 Customer complaint of dryer not responding lost power. Manufacturing date puts product from 2018 but customer has receipt showing purchase date of 6/8/20. Pictures in SD-QuickPic. Inspection of unit shows dryer not receiving correct voltage. Customer states they have stove and dryer running from the same breaker. Advise customer that is not what is required for unit to run correctly will need to contact professional electrician to resolve issue. Issue resolved
Michael R.
DRYER MAYTAG MEDC465HW0 "Lint blowing in back of the dryer per customer. Pulled the dryer out and the dryer hose had broken loose from the outside vent which is damaged. The customer had a new one to install, advised we dont do that. I was able to insert the hose into the old one, turned appliance on, getting good airflow coming out the vent, the appliance is working normal"
Michael R.
WASHER MAYTAG MHW5630HC0 "Leaking from dispenser area per customer. Installed new dispenser, ran inlet valve no leaks on all the hoses or dispenser, the appliance is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRT318FZDM "The fan is blowing normal, the RC is cool but not getting airflow from air vents due to the vents in the freezer, they are frozen because they were being blocked. Advised the customer the best way to solve the issue is to unplug the appliance allow it to completely defrost due to ice build up. Also advised to rearrange the items in the freezer to prevent vents from being blocked allowing airflow , the appliance is working normal"
Michael R.
WASHER ROPER RTW4516FW2 "Not filling with water per customer. The final spin light was blinking on arrival, held for 3 seconds and it shut off, no error codes. Tested the inlet valve, the hot water was off due to a leak on the house water valve. Turned the valve on, the inlet valve is working properly, calibrated and performed a diagnostics test, completed with no issues or error codes. Advised the customer the appliance is preset to a certain temperature, if its too cold it will call for hot water, which can cause an issue, appliance is working normal"
Michael R.
WASHER AMANA NTW4516FW3 "Vibrating, shaking per customer. Tested the appliance manually on on different settings, all is working normal, no vibration or shaking. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Adam H.
RANGE AMANA ACR4303MFB3 Install component tested unit issue result
Adam H.
REFRIGERATOR KITCHENAID KRFC302ESS02 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature also to discard the first two or three batches of ice. Issue resolved
Michael R.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "The appliance isnt cooling, its about 68 degrees, found the evaporator was froze up and fan not blowing, ordered evaporator fan and thermistor.; ordrng 1 WPW10359880 (motor-evap) and 1 WPW10383615 (thermistor)"
Adam H.
OVEN WHIRLPOOL WOS31ES0JS00 Install components tested unit issue resolved
Michael R.
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "The appliance is cooling but not dispensing water or making ice. Temperatures were 30 degrees in the FC and 48 degrees in the RC, the fan isnt blowing, checked water dispenser, not dispensing water but the inlet valve is engaging, tested ice maker, it is rotating and calling for water. Ordered evaporator fan and inlet valve.; ordrng 1 WP2315549 (evap fan motor) and 1 WPW10179146 (valve-inlt)"
Adam H.
OVEN WHIRLPOOL WOS31ES0JS00 Install components tested unit issue resolved
Adam H.
DISHWASHER WHIRLPOOL WDT970SAHW0 Call customer while in route to location customer They wont be home in time for appointments would like to reschedule for the 17th.; schdld next appmnt for 9/17 THU !
Michael R.
REFRIGERATOR KITCHENAID KRSC703HPS00 "The RC not cooling per customer. The evaporator fan is working, defrosted the best I could , didnt want to damage the foam. The customer will defrost the appliance, ordered thermistor and rescheduled customer ; ordrng 1 W10316760 (thermistor)"
Adam H.
RANGE WHIRLPOOL WFE540H0AS0 Install components tested unit issue resolved
Michael R.
FREEZER MAYTAG OOOOOOOO "Called and spoke with customer, he said the freezer started working again, said they had canceled the order over the weekend"
Michael R.
DRYER MAYTAG MEDX655DW1 "No power to the appliance, switch is good and, changed out the thermal fuse, didnt solve the issues, ordered motor and rescheduled customer ; ordrng 1 279827 (motor!dryer), used 1 WP3392519 (FUSE) from stock"
Michael R.
FREEZER MAYTAG MZF34X16DW04 "Not cooling per customer. The evaporator was frozen again, fan working normal. The sealed system tech JL replaced the compressor and installed a dye drier as well as the control, heater and thermistor, no visual leaks with UV light. Called and spoke with Ed at whirlpool tech line SR7728757025 advised to check the thermistor; ordrng 1 WPW10383615 (thermistor)"
Michael R.
DRYER MAYTAG MED6230HW0 "Dryer not operating per customer. No error codes, the appliance is working normal, she wasnt sure how to navigate the appliance, showed customer how to navigate and said she would need to experiment on what works best."
Michael R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Not making ice per customer. Tested ice maker, it harvesting properly and calling for water but not receiving it, the water dispenser is working normal, ordered inlet valve and rescheduled the customer ; ordrng 1 WPW10179146 (valve-inlt)"
Adam H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Inspection of unit show adjusters for upper rack in poor condition one wheel on left side has snapped out of housing right side looks like its about to start falling apart as well. Ordering housing adjuster positioner cover and adjuster to resolve issue. Job will require authorization.; rqstng P&A on 1 W10195372 (housing) and 1 W10195373 (housing) and 2 W10195839 (adjuster)s and 4 W10195840 (positioner)s and 2 W10250162 (cover)s and 2 W10350375 (adjuster)s
Adam H.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Sr#7728755004. Called Tech line to inquire about part received. Part numbers match but physical description of part does not match light bulb that was removed from unit. Tech line states light is screw in lightbulb which is what I received and part numbers match but physical Bulb that was removed from unit is a fuse style lightbulb plug in just pressed into place no twisting or turning of Bulb. Tech line instruct me to call distributor to try to research part. Distributor states he will need model serial number of unit and brief description. Send email to a Mike knotts at marcone with description and issue I am having with unit after phone conversation. Supplied. Model serial number of unit and description of issue I was having. Contact customer to reschedule appointments. Have not scheduled return date pending research.; saved tckt
Adam H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ "Inspection of unit shows icemaker not always reaching harvest point. Also volume of water in ice tray very low. Replace valves and icemaker to resolve issue. Job will require authorization; rqstng P&A on 1 W10341320 (inlet valve) and 1 W10498992 (valve,inlet) and 1 W11130444 (icemaker)"
Michael R.
DISHWASHER WHIRLPOOL WFE550S0HZ1 "Installed door hinge, the door is opening and closing properly"
John L.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Installed evaporator and components, vacuumed sealed system and was holding vacuum. Recharge system to normal operating pressures, pressures are holding and unit is cooling. Issue has been resolved on this unit."
Michael R.
WASHER AMANA NTW4516FW0 "Spin cycle not working properly, clothes too wet when done per customer. No error codes, tested all the functions manually, all is working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Adam H.
WASHER MAYTAG MVWB835DW4 Inspection of unit shows several error codes oversize load water temperature failure and long fill. Replace water valve to resolve issue. Calibrated unit ran verification cycle issue resolved also instructed customer on proper load and soap distribution.
John L.
DRYER AMANA NED4655EW1 "Install timer, issue has been resolved."
Michael R.
DRYER AMANA NED4655EW1 "Long dry time per customer. Turned the appliance on and it was heating properly, removed the vent hose, it was clogged with lint, cleaned out real good, put hose back in place, the vent goes through attic to roof, advised maintenance would need to get on top of the roof to confirm good airflow, the appliance is heating and working normal"
John L.
RANGE JENN-AIR JGS9900CDF00 "Inspected unit, igniter heads on burner heads damaged and worn causing igniters not to arc properly also burner heads have issues, Planes do not come out evenly due to burner has having chips and other issues. Explain to customer that I only have labor cost coverage and parts need it will be have to be out of pocket for customer. Customer will contact Warranty provider as unit should be fully covered. Will have parts on order on hold until proper authorization is required from Genaire.7505P305-60 (left rear burner)7505P349-60 (left front burner)7432P121-60 (X2 igniters); saved tckt"
Adam H.
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and excellent airflow also timer not advancing. Replace timer and thermostats to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)
Michael R.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "The ice maker not making ice per customer. Found the arm had fallen off, customer said he was having problems before that happened. Pulled out the ice maker out and there was a block of ice where the water comes in causing the issue, defrosted the ice with water, put back in place and tested the ice maker, the ice maker is rotating properly and calling for water, ice maker working normal.
John L.
REFRIGERATOR KITCHEN AID KRFC704FPS03 "Inspected unit, found issue with freezer gasket. Lower half of freezer gasket has damage and allowing air to enter unit causing freezer section to frost. Also slides to freezer drawer sticking and do not roll smoothly will need to replace to resolve this issue. Dispenser ice door not sealing properly, this is allowing air to enter ice been causing leakage and frosting in container. Replace these parts to resolve this issue.; ordrng 1 W10696704 (door-ice) and 1 W10795843 (bracket) and 1 W10795847 (bracket) and 1 W10868406 (gasket-dor) and 1 W10889223 (pad)"
Michael R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Makes ice intermittently per customer. Took cover off of ice maker, the timer was stuck, jump started it and it called for water and reached home, tested again, got stuck, installed new ice maker, tested it, its rotating properly and calling for water, ice maker and appliance are working normal"
Adam H.
DRYER WHIRLPOOL WED4815EW1 Install components tested unit issue resolved.
John L.
WINE COOLER KITCHENAID KUBR204ESB00 "Customer showed video Ill put unit was doing and the sound it was making. Sounds are of a bad compressor, Compressor has rough start up. Noise eventually winds down after compressor has ran for a while. Will need to replace compressor to resolve this issue.; ordrng 1 W10780362 (compressor)"
Adam H.
WASHER MAYTAG MVWX655DW2 Inspection of unit shows error code for Long fill .Physically testing unit shows inner drain hose has leak customer has tried to address this issue several times on his own but states rodents keep chewing holes in the hose. Warranty has been voided for two reasons number one customer admits to doing on repairs on unit number two rodent infestation. I did inform customer unfortunately that this would void his warranty customer understands made our apologies. Issue resolved
John L.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Inspected unit, found as unit ran compressor noise would gradually build up then unit sealed system starts to gargle loudly then noise drops off. Issue with compressor. Will need to replace to resolve this issue. Customer wanted to note that top of refrigerator is not flat and is bowed. This is a cosmetic issue and does not affect refrigerator performance in any way.; ordrng 1 W11267620 (COMPRESSOR )"
Michael R.
WASHER MAYTAG MHW6630HW0 "Washer leaking from underneath per customer. F0E5, F8E1, off balance load/long fill, cleared error codes, filled tub with water 1-3, the inlet valve is working normal, drained the water and it came up the house drain line, the drain line is clogged up, the appliance is working normal. Advised the customer she would need a plumber to correct the problem."
John L.
MICROWAVE KITCHENAID KOCE500ESS09 "Installed inverter, appliance manager, and harness. Tested after components were installed, unit is now functioning without errors. Issue has been resolved."
Michael R.
DRYER ROPER RED4516FW "Making a loud noise per customer. Turned appliance on and it was making a loud noise, lifted up lid and saw the belt was about to break in 2. Removed front panel and drum and installed a dryer kit, turned appliance on, still making loud noise, removed back panel and blower cover, no obstruction, put cover and panel back in place and removed the front panel again, the drum is turning normal, checked the front panel that inserts to the drum and found 2 screws that were caught inside the the insulation, removed s Rees and put appliance back together, the appliance is no longer making the noise and working normal.; used 1 4392065 (DRYER KIT) from stock"
Adam H.
DRYER MAYTAG MEDB835DC4 Sr# 7728640044. Customers calling for the third time with the same issue. Last time contacted tech line tech line advised to adjust the feet on unit because it sounds like it could possibly be rub/vibration of the unit I guess its self. Tech line advised adjusting feet or applying foam tape to unit. Adjusted feet and noise issue was resolved almost immediately. Issue resolved. Back at customers location because complaint of same issue call tech line to troubleshoot situation tech line supply me with a part number for foam tape to apply to unit in certain locations. SR number that was given is the same as previous call. SR number above.; ordrng 1 wp9780939 (gaskt-cktp)
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Unit is out of warranty customer does not wish to pay for diagnosis or repairs
Michael R.
DISHWASHER AMANA ADB1400AGB1 "Customer says the rinse aid isnt being used up. Previously changed out dispenser. Called and spoke with Chris at whirlpool tech line SR 7728718308 and told him I was there for the same reason and asked if I needed to change out the control. He said it was working as designed, it would take a couple of months before the rinse aide is used up or maybe a month if used everyday, it only puts out a couple of drops each wash, the appliance is working normal, no error codes."
Michael R.
MICROWAVE WHIRLPOOL WMH31017HS2 "Installed diode, the appliance is heating and working normal"
Adam H.
WASHER MAYTAG MVWB865GW0 Before work begin on unit I did confirm with Melissa in the office that information provided was enough for our company and whirlpool for billing to work out correctly. Melissa said good to go information should be efficient according to Amanda. Installed component calibrated unit ran verification cycle issue resolved
Adam H.
DRYER WHIRLPOOL WED4616FW0 Installed components tested unit issue resolved. Advise customer because the poor condition of power cord that it should be replaced. Issue resolved
Michael R.
RANGE MAYTAG MER6600FZ2 "Installed both hinges, the door and appliance are working normal"
Adam H.
DRYER MAYTAG MEDX655DW1 Inspection and dryer shows good voltage and hitting temperatures correctly. Customer was having issue with exhaust hose from unit to wall as well as why builder put exhaust out the roof. Level unit and advise customer on exhaust hose needed As well as installation. Issue resolved
John L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install components, recalibrated unit after installation. Issue has been resolved."
John L.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Inspected unit found issues in rear of unit, solder wheels on unit I visibly failed, install dryer and resoldered welds That showed signs of leakage. Vacuumed unit, unit holding vacuum. Charged unit, unit is now cooling and is holding charge. Issue has been resolved."
John L.
DISHWASHER WHIRLPOOL WDF520PADB7 "Inspected unit, ran diagnostics. Pulled one error code, F2 E1 Stuckey. After further investigation, call Richie to be with control board. Will need to replace to resolve.; ordrng 1 W10834738 (cntrl-elec)"
John L.
DISHWASHER KITCHENAID KDTM404KPS0 "When installing new panel found that New panel was dented, will need to reorder panel to resolve this issue.; ordrng 1 W11233283 (PANEL)"
Adam H.
RANGE WHIRLPOOL WFE515S0JS0 Customer called because there is damage to stove. Arrived at location there is a large crack in pieces missing from top of vents on stove door as well as large bend or deformation in top left corner of cooktop. Unfortunately these two issues alone would fall under cosmetic and customer is unable to supply proper documentation showing affective residency date. I provided customer with contact information for our office and informed him that when he can supply proper documentation we would order parts and set up an appointment date. Following are part numbers for components needed. Cooktop W11034830. Trim top W11241393.
Michael R.
WASHER MAYTAG MVWC565FW0 "Wet clothes, not spinning per customer. F5E1,F8E1, cleared error codes, tested the drain pump, the drain pump can barely be heard and not draining the water. Removed water from tub with a shop vac, replaced drain pump from truck stock. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal ; used 1 W10876600 (PUMP) from stock"
Michael R.
WASHER MAYTAG MVWB835DC2 "Not filling with water per customer. F5E2, F2E1, cleared error codes. Tested the inlet valve and lid lock on manual test, working normal, performed key encoder test, no locked keys. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
John L.
WASHER MAYTAG MVWX655DW2 "F2E1 stuck keyF3E1 pressure system faultF1E1 main control faultInstalled components, issues remain and new issues occurred. Called Techline spoke with Kathy explained issues with unit and what has been done. Ran tests as techline needed. Techline advised to run a normal cycle and if issue remains to call back and report, as unit will be reported. Called Techline back as issue still remains and spoke with Scott, Explained to take line when it happened. Scott at Tech line has informed me there are no previous notes on this unit. Explain to take loan had just finished talking to Kathy at Techline and Kathy shouldve taken notes of what has been done. Tech line is unsure what happened to previous notes and had me run more tests on unit. Tech line determined that switch is on unit will need to be replaced as they may be possible cause of issues. Will order parts necessary for this repair. Expedite parts if possible#7728721570; ordrng 2 W10584420 (switch-cyc)s and 1
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "Making a clunking noise per customer. No error codes, manually tested agitation and spin cycles, sounds normal. Calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises, unable to duplicate the noise the customer is talking about, customer didnt hear the noise through all the tests."
John L.
DISHWASHER MAYTAG MDB8959SFZ "Inspected units, contractor have broken. Replaced tracks on unit, issue has been resolved."
Adam H.
WASHER MAYTAG MVWC465HW2 Inspection of unit shows no error codes. Customer complaint of unit not spinning or draining. Physical inspection of unit shows customer has drain hose laying flat to the ground then rising about 2 feet into a drain spout not allowing for air gap or back pressure for drain pump. Advise customer he would have to readdress his draining options referred customer back to installation page for exact details. Testing drain pump shows motor burnt out not responding will need to replace. Order and drain pump to resolve issue.; ordrng 1 W10775446 (pump-water)
Michael R.
WASHER WHIRLPOOL NTW4516FW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is draining and working normal"
Adam H.
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Customer complaints of ice continuously falling from dispenser. Replace ice bin and separator to resolve issue. Further inspection of unit shows large gap on refrigerator door. Tried to heat treat seal but would not cover the distance. Door has slight work or bend. Replaced Refrigerator door to resolve issue. Have set return date for two months out so customer will have contact with company and possible sooner delivery.; ordrng 1 W10884773 (nameplate) and 1 W10912126 (dor-fip) and 1 W11355295 (Separator) and 1 W11420391 (ICE BEN)
Michael R.
WASHER WHIRLPOOL MVWC415EW2 "F0E4 error code, cleared error code, hoses are hooked up correctly. Saw the wet spot, looked underneath and saw it was oil from the gearcase. Unable to remove the wash plate, the basket is wobbly, Ordered parts to resolve issue ; rqstng P&A on 1 W10521298 (spin basket) and 1 W10721967 (drive pulley) and 1 W10846191 (washplate) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10550173 (cover pulley)"
Adam H.
WASHER MAYTAG MVWB750WR1 Inspection of unit shows error code F32. Comes back as long drain. When plugging in unit drain pump automatically starts running and will not shut off unless unplug.
Michael R.
WASHER MAYTAG MVWB835DW4 "The selections on the knob not working normal. F0E3, F2E1, cleared error codes, performed keypad test and one of the settings on the knob isnt working properly. Calibrated and performed a diagnostics test, completed with no issues or error codes, retested the key encoder test, the soak key isnt responding, still not working properly, ordered console to resolve the issue ; ordrng 1 W11112656 (console)"
John L.
ICEMAKER KITCHENAID KUIX505ESS2 "Inspected unit, icemaker its timing out during a cycle before making it making a complete sheet of ice. Also sensor for heat pump is rusted out, this is allowing keep pump to stay on longer than should the smelting whatever seat of ice is being made. Also water valve on icemaker is filling slowly, Will need to replace valve to resolve this issue. Valve shows out of stock at Macon. Customer would like control board and wire harness to be installed as soon as possible and 10 wait for valve once valve is received.; rqstng P&A on 1 W10897719 (valve) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump)"