Customer complaint that front, left burner not working. Arrived and tested all burners to find each working perfectly. No issues with burners at this time. Unit is good to go.

Customer complaint that lid lock wouldnt release. Arrived to find lid lock engaged with unit in standby mode. Entered the unit into diagnostics mode and lid lock released. No stored fault codes. Unit testing good at this time, no further issues.

Upon arrival customer stated unit would turn on randomly. After going through a few tests and procedures could not replicate the turning on. Did find control board issues as a few buttons werent working. Ordering control board and acu to resolve that issue. Rescheduling drain pump in case its needed. Ordering heater as it didnt kick on. And ordering the insulation because there was none and customer asked if we could resolve that.

Prescreened parts are needed confirmed idler pulley is bad.

Customer stated via phone that dishwasher was working fine and service was no longer needed.

Customer stated that water valve was not working. Found issue to be faulty water valve,. Replaced valve tested unit everything working properly.

Our customer was having a functional problem with the right oven door opening correctly. It was rubbing and scrapping against the kick plate then snapping. They were also having a problem with the unit not being installed against the back wall and backsplash. I removed the '42''-48'' dual fuel range' from the cabinet and tried to see what I could do to reset it. The problem is that the building designer has the outlet installed in such a way that the power cord from the right side needs to be flipped 180 degrees on the far left side which causes the bent cord to block the unit from being installed closer to the wall. Picture included. It is safe in its current configuration but could be pushed back farther if the builder has a licensed electrician flip the outlet. I reinstalled the '42''-48'' dual fuel range' into the cabinet and was able to properly install the kick plate. The unit is fully functioning as designed now. Door opens with no obstruction. Customer Install and Instruct.

Customer stated freezer was making loud noise still ordering in evaporator motor fan and replacing everything to see if that fixes the issue.

Our customer is experiencing a crackling sound during preheat of the the oven. F6E4 UI control state status from 2017. I was able to replicate the crackling noise in component activation on. I uninstalled the oven from the cabinet and removed the back panel. I replaced the blower fan, reassembled and reinstalled. Tested unit in component activation. The fan is no longer cracking. This unit is fully functional now.

Customer stated the household was sick with COVID, she would call back to reschedule if needed.

Returned with parts to repair. Called tech line to confirm the damper control being the problem. Tested unit and damper door would not close but would stay open at all times causing food to freeze. Replaced damper control and tested unit. Unit now functioning as designed. Damper door opens and closes as it should Sr 7732743305Andrew

I verified a faulty valve stem. Replaced valve. Igniter was fully functional.

Customer stated that there was no power to range . Found issue to be faulty main wire harness.

Installed new UI. No issues during testing. Unit is working properly.Job complete.

I verified a loose connection at the drain pump. I was able to simply reconnect it and run a service cycle. Issue is resolved. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock

Returned to replace rack adjuster kit. Installed new rack adjuster kit. Unit back in service. *Customer originally called in before end date of warranty*

Our customer had a humming noise. However, they went away for awhile and when they came back the humming noise went away. I tested the unit with a cup of water and it is heating as designed. The vent is positioned correctly on the unit and I do not see anything wrong with the installation. This unit is not showing up in entitlements. Picture of receipt included. This unit is fully functional. She explained that the noise happens after about 2 to 3 minutes of cooking. I heated a large cup of water for 3 and a half minutes. The sound did not replicate. I asked our customer to take an audio video if the sound ever replicates in the future. It could be a normal sound. Customer Install and Instruct.

Complaint is clothes co,me out of the washer smelling like sewage. Water supply components were replaced on last visit. Everything looked good in the machine. Foul smelling puddle in the front yard as well. Recommended customer called a plumber

Found that the icemaker water tube was not installed correctly causing flooding steamed out whole unit made sure drain was clear reinstalled icemaker And check function good to go

Found the ice dispenser funnel frozen up again melted out confirmed continuity through the heater on the door returning with control to see if issue is resolved just by melting out or if its freezing again.

Call customer to let them know that we havent received part yet and called Samson tech line on issued and Samsung tech line told me to order evap cover.

Went to change out light due to cosmetic damage on it open refrigerator doors and noticed the top two lights in the freezer lights are not on after last time leaving and everything was working we ordering LED modules for repai.

Replaced water inlet valve. Unit working as it should.

Installed new control. No further issues during testing. Job complete.

Our customer had a problem in which the unit starting to blink a red light, then it would not drain. I hit cancel/drain and it drained. I entered diagnostics and retrieved error code F9E1 Draining not draining. I found that the drain hose was not looped up. I corrected this and zip tied . This unit is filling, washing and draining now.

called techline confirmed unit running to spec

Replaced thermostats and heating element. Unit still not heating. Tested all components, thermostats, heating element, cutoff, and thermal fuse all testing good, same as old parts. Tested out timer . Timer is not allowing voltage for heating. Will need to order timer. Customer wants to keep new heating element, replaced thermostats with old ones.

Replace evaporator fan motor tested unit everything working properly.

I verified a failing main control board per technical service pointer.

Customer stated unit not keeping time and date and continuously resets. Found issue to be faulty console. Replaced console to resolve the issue. Unit functioning properly now. No further issues at this point. Per sb web unit is under ELW warranty.

Customer stated same noise as first repair in 2020. Found this time to be blown roller bearing. Used dryer repair kit from truck stock to resolve the issue. Unit now performing as designed with normal noise. No further issues at this point. ; used 1 4392067 (REPAIR KIT) from stock

Customer stated unit panel not acting properly and error codes pop up. Confirmed error code of f2e1 stuck or shorted key. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.

This unit is not showing up in entitlements but is a AIG dispatch. Our customer has a lighting problem. I rebooted the unit and the lights did not come on. This unit will need replacement LEDs. Parts ordered.

Upon inspection found the controls, and ui are bad. Prescreened parts are needed W11261167 (control), W11325603 (control), W11297728 (console). Console is OOS ; O-emld tckt

Customer stated knobs werent working right. Thanks not be shoot us a unit everything working as designed.

F6e2 f2e1 Unit will not kick on on its own can force it on with test mode but cannot proceed through test mode unit does not pass a UA test in test mode as well Eric code listed is for the UI failing and the other error code is for a stuck button ordering the consul and ordering control in case the consul on its own does not fix issue.

Customer complaint is that the lint is going from the lint catcher down into the blower, causing it to clog. Verified issue. Ordering grill, housing,screen,and lint duct.

Customer reported burners staying on without fluctuating on and off causing food and pans to burn. Customer was under perception that all parts were covered in 10 year warranty. Explained to him that only the elements were covered by 10 year warranty. Customer agreed. Ordering all elements and infinite switchs and rescheduling control.

Found no leaks, but didnt find a bad vent hose, pressure switch, and hose to the switch. Ordering to resolve issues.

Found the unit has control to UI error codes on it the clock is running very fast as well ordering control consul and noise suppressor customers having issue with burning foods found a temperature to be on point went over how do use oven with customer ordering probe just in case. Parts team to reach out when Consol is available

Installed new UI. No further issues during testing. Job complete.

Installed new control. Microwave now working. No further issues during testing. Job complete.

Customer stated unit made popping noise and then a couple smaller popping noises then powered off. Verified breaker was tripped. Ran unit heard popping noise. Pulled unit for cabinet to check wires for arching. Found no arching anywhere on unit. Ran again while unit pulled out to visually inspect while running unit to see if could see arching. No such luck. Most likely candidate for problem is power supply harness as when unit pulled out power harness pulled tight could have corrected the issue temporarily. Ran unit again after reinstalling unit and couldnt replicate issue again.

I replaced the main control and found that the belt had come off. I reattached the belt and ran load size calibration. The load size calibration would not complete. The unit was still stick in rinse and was never unplugged. The capacitor has been drained of charge and will need to be replaced. I disassembled the cam and the shifter and worked to manipulate the capacitor to store charge. I was able to get the unit to either spin or agitate. Im bringing a new cam and shifter as a contingency. Im replacing the belt because it might be one of the recent ones that has failed tension tests by engineering. The shield came off and the screws will need to be replaced. All parts ordered.

Upon arrival replaced all modules. No further issues at this point

Customer is going to reschedule;

Replaced auxiliary pump tested unit everything working as designed.

Our customers microwave is not turning on and the light is not working. In diagnostics I retrieved error code F6E0. This error does not show up in the technical manual. It is usually related to communication. I found that the power cord was not completely plugged in. I rebooted the unit and set the plug well. The unit is now heating and the light is now working. I contacted Bruce, Senior Technician at Whirlpool since Im new to this newer model. The F6E0 is related to communications. This was likely due to the power cord not being fully set. I called our customer back to inform them to be careful about the power cord when removing. The other spouse communicated with me now and she felt that there was something else wrong. We went back and for. There is nothing else I can do. When I arrived it was not working and had a suspect out let and was not plugged in well and now it works and all components are working in component activation. Customer did want a new unit when I arrived. I contacted Whirlpool Trade Partners and spoke with Terry to document SR#7732723298. Job complete. Customer Install and Instruct.

Tested unit. Good drain pump. Water will slowly fill the tub. Found check valve failing. Will need new drain hose.

Last tech found faulty motor assembly. Replaced motor assembly to resolve the issue. Unit testing good now. No further issues at this point.

Unit not cooling properly. Found cause to be an open thermistor on rc evap and fan not running. Ordering rc evap to resolve the issue. Scheduled for soonest availability.

Replace the scratch cooktop unit good to go

Customers concern with the unit is that the unit ends up wet on the inside after a wash and is not drying the dishes concerned that the heater is not working put an amp meter on my heater circuit and watched it throughout a test mode heater kicks on at the right times and hes pulling amps at the end for the drying cycle snap a picture of my aunt meet her to confirm this customer did not have any rents a loaded looks like dispenser has never been loaded and went over loading instructions to the customer explain to them that the inside of the unit is plastic and may always have an issue of holding drops of water; schdld next appmnt for 1/21 FRI AM

Installed washers. Unit opens and closes without issue.

Installed new heating element. Inlet valve became cross threaded. Ordering new one.

Replaced suspension. Unit works as it should no codes found. Advised customer against soft rubber foot pads.

Customer stated that freezer was frosting on the left side front. Found issue to be defective freezer door not letting seal sit right.

Installed new control and drain pump. No issues during testing. Job complete.

Tested unit. Leak in fresh food door gasket. Causing condensation buildup. Heated and reshaped gasket. No further air leak. Found water leaking from water line to ice maker. Will need new line, fitting, and clamp.

Our customer is having a washing problem in which the sump and motor is working but not pushing the water enough to spin the wash arms. I ran service diagnostics cycle and retrieved error code F9E1 Diverter Cant find position. I could hear and see that the sump and motor was not operating as designed an is out of specifications. The sump and motor will need to be replaced.

Customer complaint of loud high-pitched whine during operation and damaged drum. Previous tech replaced drum rollers and idler pulley, but belt provided with this kit was too small for the large drum. Today, I arrived with the appropriate belt and installed this part. Drum spinning according to operation. High-pitched whine was being caused by frayed material from the gasket on the weld heater box assembly contacting the blower wheel during operation. I reattached this gasket and trimmed frayed ends. There is no noise during operation any longer. If this unit begins making noise again, we will want to have part no. W10802681 (weld heater box assembly) on the van when we arrive. This unit is good to go and operating as designed. No further issues at this time.

Found issue to not be with air baffle control. Will need diffuser.

There is a low groan coming from the sump during wash cycle. According to techline there is no know issue at this ti,e but is normal and if it does not affect function no action is needed at this time. Travis SR# 7732731226 ; O-emld tckt

Customer complaint is that the fan is not coming on to cool the unit. Verified issue. Also found error code F6E6. Will need to prefer cooling fan and appliance manager.; rqstng P&A on 1 W11179310 (Appliance manager) and 1 W11245567 (Blower), states that autho needed

Customer complaint is that the unit is no longer getting water and is no longer washing when there is water. Entered diagnostics and found error codes F7E1 heating element, F9E1 diverter motor, F8E4 drain pump, F10E2 vent wax motor electrical problem. Determined unit has a bad pump and motor. Customer is going to look into replacement options.

Arrived on site customer was not home spoke with them over the phone based on whats going on the unit runs either for several days at a time and then trips or has tripped two times in one day on one occasion they tell me theres no frosting anywhere in the unit and is cooling when its working correctly they just come back to it and the whole unit is off. Explain to customer that theyre likely have a bad compressor that is drawing too many amps are directly shorted after some running time explain to customer that this might be difficult to approve until the compressor is failing more consistently customer to call us back if issue continues to get worse W10309988

Customer stated unit stopped cooling after previous repair. Checked pressures to find issue to be inefficient compressor. Contacted AIG for authorization. Spoke with Amanda gave concession W114270XPL2. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised customer 24- 48 hr cool down period.

Replace one LED module to see unit everything working properly no further issues.

Upon inspection received error codes F7e1, f4e3. Verified bad motor. And the f4e3 was due to the heater being submerged in water. Also found bad controls as Id be kicked out of service mode. Ordering drain pump also as a back up. Ordering rack stoppers, door springs and door bushings to resolve all of their issues with unit.

Upon arrival found a bad motor. Ordering belt and pulley because there is a signs of it being worn down. Ordering pulleys and supports as back up in case. Customer also stated the unit would turn off randomly ordering control boards. The motor is PSP item.

Spoke with Travis from tech line received Sr#7732731745. Found a wiring to the terminal block issue. And we couldnt figure out the d26 error code. Transferred me to the commercial tech support, spoke with Joel, the dont give Sr #s. Told me to re-engage the ground switches, then told me to clear the error code d26 which was a button being held too long. Cleared error code and unit is good. Per both tech lines the unit should have a dedicated breaker for both the washer and dryer, as unit was on one breaker they need to call an electrician.

Customer reported burners fluctuating on and off as well as the middle grill broken. After inspection found burners working as they should. Burners are designed to power on and off to keep the appropriate heat temperature. Explained to customer that unit was functioning as designed. Will return when parts are available to repair.

Returned with parts to replace. Replaced ice container, dispenser motor, and motor shaft. Tested unit but unit still did not dispense ice. Called tech line and ran multiple electrical voltage checks. Motor was not getting proper voltage. Checked the power supply board in the back and power supply board was not giving off proper voltage to harness. Will need to replace power supply board. Ordered all 3 boards just in case. Will return when parts are available to repair. 7732734423 Chris ; rqstng P&A on 1 WPW10624574 (Power supply) and 1 W10804160 (Power supply) and 1 WPW10675033 (Control), states that autho needed

Call customer customer is going to have whirlpool replace refrigerator and when that money back for parts recently installed told her we will reimburse her for parts she should receive a check in the mail; schdld next appmnt for 1/24 MON !

Returned to replace parts. Replaced console and buttons now functioned properly as was able to start unit. Upon removing old front panel noticed multiple screws on panel were stripped which was causing small gap between the front panel and dishwasher door itself which could cause leaking. Replaced front panel as well. Tested unit. Unit now functioning as designed .

Customer reported oven not working with error code F2E1 popping up. After inspection unit had no function passed the error code screen. Looked up F2E1 on tech sheet and says stuck/shorted key and to replace the control and control panel assembly. Ordering parts and will return when parts are available to repair.

Our customer is having a problem with the dishes washing and water remaining in the tub. Our customer is using a proper rinse aid and detergent. I ran diagnostics with no error codes and the heating element is working. There were way to many suds leftover on a dry run. The unit is draining. This unit will need a new main control and dispenser. Parts ordered.

Complaint is unit leaking water. Found water coming from dispenser. Needs new dispenser.

I was able to verify that the pressure sensor was tripped. It may be a pressure sensor according to techline but we also observed significant sudsing.

Replaced right RC gasket. Used steamer to work the gasket into shape. No other issues or errors found. Refrigerator is now working as designed.

Previous tech found broken wheel assembly. Installed new wheel assembly & tested unit. Unit tested good, no further issues at this time.

Customer stated dishwasher not washing dishes as well as it normally does. Arrived and diagnosed faulty sump/motor assembly. Customer already had new sump/motor assembly shipped to her so I mounted this part and returned the unit to operation. Unit testing good, no further issues at this time.

Component installed and issue resolved.

Inspected unit, found issue to be with valve. Replaced valve and tested after installation. Issue resolved.

Customer complaint of unit not powering on. Inspection of unit shows all functions working as designed unfortunately unit is not receiving water from the Home hot water supply at faucet not working. Unit is tied into hot water valve and unfortunately without water unit of course will not work. Advise customer to contact professional plumber. Also person responsible for installation did not do a very good job and doors catching. Again I inform customer that is not something I can fix and would have to contact a professional installer or the plumber might be able to assist. Issue resolved

Customer complaint of buzzing or loud noise during operation. Customer states takes about a half an hour for the noise to start and also describing noise coming from front left corner. Based on the noise description and location will be ordering several most likely culprit of the issue. Idol or pulley blower wheel and support rollers. Also will be ordering motor simply just in case blower wheel has fused. Job will require to count.

Customer complaint of refrigerator ceiling lights not working. Inspection of unit shows freezer light also not working. Replaced freezer light with new module tested unit issue resolved

Sr#7732656699. Customer complaint of refrigerator door not having a soft opening or a stopping point that door will continue to swing open fully. I did explain to customer that the only way to adjust the doors opening or speed of opening is to manually adjust the feet on the unit which can cause a couple of different issues as far as being level ice production or doors opening. Customer is unsatisfied with an answer and believes that unit has a manufacturing issue I did refer customer back to installation diagram on ServiceMatters showing him door alignment and adjustment and he even stated that representative on the phone when he made the appointment told him that doors are designed to open fully but he insisted on appointment to have a professional come and look at the issue. And after what I found at the appointment and formed the customer he still did not like the answer that was given and insisted there was a manufacturing problem and is wanting whirlpool to refund him or exchange the unit. At that point I did inform the customer that I would be putting in my notes that theres nothing functionally or visibly wrong with the fridge but he is more than welcome to contact whirlpool customer service. At that point customer became visibly irritated and told me I could see myself out. I did contact trade care team to document the issue. SR number above. Issue resolved

It wont start display shows its not recognizing the lid locked per customer. F7E7 error code unable to reach target RPM, cleared error code, the strike was broken, installed new strike. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is getting up to speed and working normal

Installed the console and drain pump. Ran a quick wash diagnostic, the appliance is draining all the way and working normal

The mw wont start up per customer. F1E5 oven inverter error, cleared the error code and turned off the breaker as suggested in tech sheet. Turned breaker back on after 60 seconds, filled a measuring cup with water and put in mw, pushed start and it started, heated for 60 seconds, the error code didnt appear again, the water was hot. The customer also said the oven isnt getting hot enough, preheated the oven to 350 degrees, heated another cup of water for 60 seconds at the same time, no error codes, heated the water properly. Tested the temperature with my meter, showing 352 degrees, went into diagnostics and the temperature is showing 351 degrees, the oven is working normal at this time

Not heating per customer. Tried to instal a power cord but the center terminal wouldnt tighten which is properly causing the issue, the square nut was stripped out, used another one I had in my bag with another screw, it tightened properly. Turned the appliance on, its heating and working normal

The dryer powers on but wont start and wasnt drying. Removed the top panel and found the switch wasnt plugged in, plugged in and started it, its starting up properly but not heating. Removed the bottom panel and tested the thermal cutoff, its bad, needs to be replaced, installed one from TS, turned the on, its heating and working normal

Installed latch, calibrated and performed a diagnostics test, no issues or error codes, the appliance is working normal

Tested unit. Not powering on. Found socket shorted out bulb and control relay. Installed new socket. Will need New control.

No codes found. Replaced gear case and shift actuator. Calibrated and ran diagnostic. No more grinding noise but still a constant tapping from the agitator arm. Ordering new arm. Barrier cap is missing, ordering new one as well.

customers chief complaint of unit not draining. Unit is on constantly motor is not running but display will stay constantly lit. Trying to put unit into a diagnostic results in nothing happening. Will need to replace control board to try and resolve issue. Also inspection of the way drain hose is attached to under sink plumbing is incorrect try putting loose knowledge on to the customer but customer lives out of state and it is a rental property.

Customer stated that washer was doing the same noise as last time I dont have a camera assembly in my truck stock need to order that and actuator and gear case just in case.

The customer didnt think it was heating properly, has to reheat sometimes on some foods. No error codes, I filled a cup of water and pushed the 60 second preset button, the water was very hot, the appliance is heating and working normal.

Our customer has a problem with hot water coming into the unit. I entered diagnostics and retrieved error code F3E0 No result could be connected to pressure and F7 E9 Locked Rotor and F2 E1 UI Stuck Button and F3 E2 Inlet Water Temperature Fault. In manual test mode I found that the solenoid for hot water on the water valve has become mechanically out of specifications. I replace the water valve and tested unit. It is now fully functional.