We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near San Antonio, TX 78258
Jim G.
Job Details: 01/10/2023
I verified faulty upper modules. Replaced part. Issue is resolved
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near San Antonio, TX 78259
Jim G.
Job Details: 01/10/2023
Butch SR# 7735464449 I verified another issue it appears the harness has a short somewhere else. Ordering repainting harnesses. ; ordrng 3 W10554297 (Torch spring)s and 1 W10577591 (Main harness) and 1 W10392003 (Power cord)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HB00
Near San Antonio, TX 78219
Sebastian
Job Details: 01/10/2023
7735460704 oh, open in dailies room found that the unit is producing a frost pattern. We only had an issue with the drain pump that it was wedged after undoing drain pump and reinstalling. It was working as it should found another cloggage at the reservoir that I was able to clear everything looks to be good confirmed with customers that the unit dropped ice afterwards ; ordrng 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 2 W10843121 (Drier)s
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near San Antonio, TX 78238
Drew
Job Details: 01/10/2023
Attempted to call customer number kept giving dial tone or fax machine tone. Unfortunately would need to reschedule due to time frame of tech. Rescheduling ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78218
S
Job Details: 01/10/2023
Upon arrival customer stated units water valve froze and broke this past freeze. Verified that the units water valve broke within the hose. Replaced water valve and hose with new. Tested unit and unit functions as designed. No further issues at this point. ; used 1 W11038689 (Water valve) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 01/10/2023
Found two error codes pertaining to water temperature at the water valve verified that customers water supply is not over 120? it is about 115? so this is not the issue replace water valve. Instructed customer to use unit and see if this resolved the issue at the moment, everything is working as design.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Von Ormy, TX 78073
Daniel
Job Details: 01/10/2023
Returned with parts needed. Installed sump motor assembly. Tested unit. Unit now fully functioning as it should. Sump motor kicking on properly. Checked for leaks when testing found none. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Von Ormy, TX 78073
Daniel
Job Details: 01/10/2023
Customer reported no cool in unit at all. Upon arrival found that when plugged in it sounded like the compressor would barley kick on. Replaced start device but it made no change. Plugged in unit and waited to see if evaporator got any kind of frost pattern. Waited about 15 minutes and evaporator never got any kind of frost pattern at all. Looks like a sealed system issue. Ordering compressor kit and evaporator just in case. Will return with parts to complete repairs.; ordrng 1 WPW10507886 (Compressor kit) and 1 W10836706 (Evaporator)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Von Ormy, TX 78073
Daniel
Job Details: 01/10/2023
Customer reported unit not starting. Upon arrival found that unit would not start up. Immediately noticed broken door switch. Replaced door switch and tested unit. Unit now starts up as it should. All components functioning as they should. Unit now functioning as designed. Issue was broken door switch.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near San Antonio, TX 78251
Drew
Job Details: 01/10/2023
Upon arrival found all info was for different unit. Updated info. Ordering correct part, control is OOS ; ordrng 1 W11572216 (Control)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCGS556ESS02
Near San Antonio, TX 78261
Jim G.
Job Details: 01/10/2023
I verified no issues. Machine is set for NG. No leaks. Advised customer to check back with CPS (utility) Bruce SR# 7735462707. I confirmed my findings with tech line.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78240
Sebastian
Job Details: 01/10/2023
Unit is showing several UI to control errors. Found that in service diagnostics mode I was not able to actuate any of the loads on the microwave indicating that there is a control failure ordering what I believe to be the harnesses to the microwave along with the UI panel to resolve this issue also, adding in a noise suppressor unit to apply to the main control to aid from any feedback ; ordrng 1 W11297726 (Ui) and 1 W11356954 (Harness) and 1 W11356968 (Harness) and 1 12001500 (Noise supp)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WFG320M0MS0
Near San Antonio, TX 78266
Jim G.
Job Details: 01/10/2023
I verified an F3E0 error which indicated a open or shorted temp sensor. I replaced it. Unit tested properly. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Live Oak, TX 78233
S
Job Details: 01/10/2023
Upon arrival customer stated unit would take multiple cycles to dry. Moved unit and saw that the landlord had puttied the vent into the wall. Could not remove due to causing damage. Verified an airflow issue due to the lint being forced back into and unit and laundry room. Contacted the landlord to have the vent inspected and trap as well. The vent hose it puttied into the wall and I can not remove it. Unit is functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Garry
Job Details: 01/10/2023
Customer complaint of Dishwasher User Interface not responding. Confirmed power to unit and checked voltage at molex connector into User Interface. Voltage checked good and confirmed no error codes. OLED display showing signs of deterioration. Replaced UI Housing Assembly (W11368911) to address issue. Unit now checking good. Job complete, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Drew
Job Details: 01/10/2023
Upon arrival replaced ice maker to resolve issues. Ice maker called for water right away. Advised customer of 48 hr ice making period
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Cibolo, TX 78108
S
Job Details: 01/10/2023
Upon arrival customer stated unit would not dispense water or make ice. Varied a faulty water valve while testing. Could hear humming but no water dispensing with and without water filter. Ordering 1 W11460084 water valve and W11399627 triple water valve to resolve issue. ; ordrng 1 W11460084 (Water valve) and 1 W11399627 (Triple water valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Drew
Job Details: 01/10/2023
Upon arrival replaced control, valve, and attempted to replace igniter but was damaged. Re ordering igniter. ; ordrng 1 W10918546 (igntr-oven)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Drew
Job Details: 01/10/2023
Upon arrival customer stated igniters would intermittently stay on with control issues would have to unplug unit. Replaced control, tested unit, no further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near San Antonio, TX 78230
Sebastian
Job Details: 01/10/2023
LW10728959, door wires broken cx to call back if they wish to proceed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78253
Garry
Job Details: 01/10/2023
Customer complaint of dryer not operational. Found unit disconnected from household voltage supply. Inspected connection of 4-wire power supply cord to Terminal Block. Connections and polarity checking good. Inspection of voltage and polarity supplied at 4-wire receptacle found outlet wired in 3-wire configuration. Advised customer to seek circuit review by licensed electrician and to only request further review of machine should issues persist beyond professional & licensed correction of household wiring. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Garry
Job Details: 01/10/2023
Customer complaint of washer banging loudly during spin cycle and now only humming when connected to household voltage supply. Confirmed customer complaint and inspected unit. Noted burning smell when unit humming. Pulled resistance through Valves, Drain Motor, Lid Lock/Switch, Shifter, Motor Windings, and found each measurement in-spec. Capacitor checking at 50uF. Found 120VAC to CW Motor Windings and 40VAC to CCW Motor Windings when unit connected to household voltage supply and in off state. Inspection of lower unit found Lower Harness (CCW Winding) shorted to ground. Diagnosing as failure of Lower Harness, leading to short of corresponding Triac and out-of-spec voltage to Drive Motor Windings which led to associated physical damages. Capacitor, Drive Belt, Gearcase, Shield, Cam, and Screws damaged beyond serviceability and in need of replacement addition to above-mentioned electrical components & failures. Ordering Drive Motor (W11026785), Lower Harness (W11643701), Capacitor (W11162560), Electronic Control (W11513246), Cam Assembly (W10721967), Drive Belt (W11239857), Shield (W11409708), 6 Screws (W11573574), & Gearcase (W11449840) to address issues. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11513246 (Electronic Control), ordrng 1 W11643701 (Lower Harness), rqstng P&A on 1 W11162560 (Capacitor), ordrng 1 W11026785 (Drive Motor), rqstng P&A on 6 W11573574 (Screw)s
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78245
Garry
Job Details: 01/10/2023
Customer complaint of loud noise during operation of dryer. Found issue to be plastic lid in Blower Housing. Removed foreign object, returned unit to operation, and found noise eliminated. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Garden Ridge, TX 78266
Jim G.
Job Details: 01/10/2023
I verified a faulty compressor. Replaced compressor. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78213
Sebastian
Job Details: 01/10/2023
Found that control was not feeding proper voltage to the thermostat or ordering control to resolve issue; ordrng 1 W11566851 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Schertz, TX 78154
S
Job Details: 01/10/2023
Upon arrival customer stated a knife fell onto the dishwasher heater melting causing issues. Verified issue and replaced faulty heater with new. Reinstalled unit into cavity. Tested unit and u it functions as designed. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Pleasanton, TX 78064
Daniel
Job Details: 01/10/2023
Customer reported error code F6E1 popping up and that unit would not start. Upon arrival found that when unit was plugged in F6E1 would pop up and unit would not start cycle. F6E1 is ACU/UI miscommunication. Replaced control and tested unit. Unit now functioning properly without throwing any error codes. All components functioning as they should. Unit now functioning as designed. Issue was faulty control board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near San Antonio, TX 78260
Zachary
Job Details: 01/10/2023
Checked dishwasher, issue is not washing properly. Found error codesF4E3- wash motor, F7E1- no heat. Put through diagnostic test cycle and wash motor is not working at all. Ordering sump&motor assembly and heater to resolve issues. Sump&motor is OOS, will need to be scheduled when available.; ordrng 1 W11613479 (Sump&motor) and 1 W10518394 (Heater)
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Bulverde, TX 78163
Zachary
Job Details: 01/10/2023
Checked dryer, issue is no heat. Dryer will turn on and tumble but no heat. Had proper voltage at L1. L2 was only measuring about 30v. Circulated breaker and installed ti-wire. Still not proper voltage at L2. Customer is going to get builders electrician to check fuse box and outlet to resolve issue.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Helotes, TX 78023
Drew
Job Details: 01/10/2023
Upon arrival replace PCB, ice maker was damaged. Re ordering ice maker ; ordrng 1 DA97-15217D (Ice maker)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB07
Near Spring Branch, TX 78070
Zachary
Job Details: 01/10/2023
Replaced control board and tested. No other issues or error codes found. OTR MW is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Bulverde, TX 78163
Zachary
Job Details: 01/10/2023
F9E4- doesnt exist, F9E3 or 2 - Diverter Drive circuit on the control or Control detected Disc diverter disc in sump Missing is missing. Both control related. Ordering control to resolve issue. Returning as follows.; ordrng 1 W11305297 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78244
S
Job Details: 01/10/2023
Upon arrival opened packaging for door and realized I was sent the wrong color. Needing to order 1 W11566705 stainless steel door to resolve issue. Needing helper tech on return. ; ordrng 1 W11566705 (Stainless steel door)
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24RSSS24
Near San Antonio, TX 78256
Drew
Job Details: 01/10/2023
Found unit to be pulling only .5-.63 amps. Found ohms on compressor sitting at 36 which specs calls for 30. Ss issue. Found evap is not serviceable. Compressor is discontinued. Customer opted for new unit. Collected sc, military discount attached
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Spring Branch, TX 78070
Zachary
Job Details: 01/10/2023
Checked dishwasher, found heater with bad bushings. See pictures. Replaced heater and tested. Dishwasher is now working as designed. No other issues or error codes found.
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Boerne, TX 78006
Drew
Job Details: 01/10/2023
Upon arrival replaced acu, ui, valves, gearcase, stator, rotor, clutch, slider, and agitator. Resolve filling issues, communication issues, and noise issues. No further issues at this point
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Boerne, TX 78006
Drew
Job Details: 01/10/2023
Upon arrival replaced thermistor, element, screen, controls, fuses, and electrodes. Tested unit, heating per norm. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HZ07
Near San Antonio, TX 78240
Drew
Job Details: 01/10/2023
Upon arrival tested unit with no turntable or balance ring in unit, didnt make the noise. Place table on without balance ring, didnt make the noise. Place assembly all together noise was present. Grooves on balance ring are hitting the glass where its bumpy causing the noise. Ordering balance turn ring and turntable to resolve issues.; ordrng 1 W11367904 (Turn table) and 1 W11252182 (ring-turn)
We serviced a
WHIRLPOOL COOKTOP GAS
Model Kcgc558jss00
Near Spring Branch, TX 78070
Zachary
Job Details: 01/10/2023
Found regulator still set to NG. Corrected issue. Found orifices not converted to LP. Customer still had conversion kit. Replaced both simmer orifices that were on FL & FR dual burners to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78240
Drew
Job Details: 01/10/2023
Upon arrivals found ice maker not to be producing ice, replaced ice maker and filled immediately. Advised customer of 48 hr ice making period. No further issues at this point
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near Spring Branch, TX 78070
Zachary
Job Details: 01/10/2023
Checked double oven, found F6E0 error code. Was not able to clear error codes. Ordering console and controls to resolve issues. Console is OOS, will need to be scheduled when available.; ordrng 1 W11424802 (Console) and 2 W11261165 (Control)s
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78244
S
Job Details: 01/10/2023
Upon arrival customer stated unit would,not complete a cycle or drain. Verified a faulty drain pump. Could not open door due to a miscommunication from the control through the harness. Needing to order 1 W11259498 drain pump, W11556728 control, W11591637 main harness, W11162560 capacitor, and W11457841 strike due to door staying closed and I may have to break it. ; ordrng 1 W11259498 (Drain pump) and 1 W11556728 (Control) and 1 W11591637 (Harness) and 1 W11162560 (Capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Aransas Pass, TX 78336
Michael
Job Details: 01/10/2023
Installed the separator, UI, and both pads. Tested the ice maker, its rotating properly and and filling properly, tested both pads for the ice and water dispensers, working normal, no water leaking, all is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Ingleside, TX 78362
Michael
Job Details: 01/10/2023
Installed new control, plugged it in and it powered on. The water was off on arrival, turned the water on at the wall and water started shooting out from the hot side underneath the console. Turned the water off and found it was cracked underneath the valve, installed new valve W11210459, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Corpus Christi, TX 78415
Adam
Job Details: 01/10/2023
Customer again states unit is still freezing Some of her foods mostly produce. Call tech line to troubleshoot issue tech line states will need a sealed system technician to come out and confirm system is under correct pressures. Rescheduling job for a sealed system technician. Job will require to count for time and labor. No parts at this time have been ordered.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Corpus Christi, TX 78412
Michael
Job Details: 01/10/2023
Installed both left doors, the doors and appliance are working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Corpus Christi, TX 78412
Michael
Job Details: 01/10/2023
Installed new door, the door and appliance are working normal
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Corpus Christi, TX 78414
Adam
Job Details: 01/10/2023
Customer complaint of piece breaking off inside of unit while cycle running. Inspection of unit shows part customer is talking about is moisture sensor strip. Unsure as to how or why it was broken but will need to replace.; ordrng 1 W10681051 (sensor) and 1 90767 (screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 01/10/2023
Inspected unit, found compressor on unit has locked up. When compressor power is on create a loud buzzing noise which indicates the compressor has seized. Will need to replace compressor to resolve this issue.; ordrng 1 W11412045 (Compressor)
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX535HPS01
Near Corpus Christi, TX 78409
Adam
Job Details: 01/10/2023
Customer complaint of unit dead no lights on board no response from pressing power. Inspection of unit shows product is in fact dead further inspection shows Icemaker was not plugged into accessory pump correctly. Repositioned connections tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Corpus Christi, TX 78410
Adam
Job Details: 01/10/2023
Customer complaint of freezer section leaking. Customer does not have water supply hooked to the unit double checking P-trap to see if it is clear. Customer states separate company has been out several times to fix the issue but always reoccurs. Inspection of Drain fitting shows is no longer aligned properly and water testing results in no water passing salmon opposite side trying to pass wire through drain plug from compressor compartment allows no passage. Appears drain Plug has collapse.Calling tech line for troubleshooting sr# 7735462367. After speaking with tech line and explaining to them the issue Techland states unit is considered non-repairable. Given customer SR number for documentation when they call their insurance company. Issue resolved
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Corpus Christi, TX 78414
John L.
Job Details: 01/10/2023
Inspected unit, found bulb burned out and relay on control not functioning to allow shut off of light. Will need to replace socket and control to resolve issue with unit.; ordrng 1 W10849829 (cntrl-elec) and 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp)
We serviced a
WHIRLPOOL COOKTOP
Model JGC7636BS0
Near Corpus Christi, TX 78418
John L.
Job Details: 01/10/2023
Inspected unit found issue with igniter being cracked. Will need to replace igniter to resolve issue.; ordrng 1 W10617808 (igntr-surf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Robstown, TX 78380
Adam
Job Details: 01/10/2023
Customer states unit is still leaking. Running unit through cycle for the first 10 minutes or so resulting water dripping off of frame rail underneath of unit. After uninstalling unit it was obvious damage to the tub and the top left back corner where the unit is partially dented and the weld has given way. Will need to replace tub to resolve issue. Job will require double count for time and labor as well as second technician; ordrng 1 W11120458 (Tub) and 1 W10919858 (Insulation) and 1 W11038694 (Insulation)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Port Aransas, TX 78373
John L.
Job Details: 01/10/2023
Customer has informed me of PO issue that they are experiencing with unit, looked at notes controls were requested for installation back on the 27th of January 2022. These were never acquired or installed. Unit will need these controls to resolve PO issue. Customer has also informed that another company was sent out for issue, they installed a compressor, icemaker and issues remained. Pulled unit out to confirm if components were replaced. Found issues on welds, unit seems to have leaked out refrigerant and unit is pulling high amperage without going below 2A. Compressor is running extremely hot. Compressor will need to be replaced.; rqstng P&A on 1 W10624574 (cntrl-elec) and 1 W10675033 (cntrl-elec) and 1 W10756020 (compressor) and 1 W10709318 (solenoid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 01/10/2023
Installed new control and ui, tested after installation. Unit has regained function, issue has been resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Corpus Christi, TX 78418
John L.
Job Details: 01/10/2023
Installed LED modules, lights now functioning within unit. Inverter box not needed nor as it received in parts box. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Corpus Christi, TX 78415
John L.
Job Details: 01/10/2023
Installed heater, ran test to confirm new heater was functional. New heater is heating, unit should now defrost without issue. Issue resolved.
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Corpus Christi, TX 78411
Michael
Job Details: 01/10/2023
The customers purchased from RAC February 2022 but the appliance is fro October 2021, the entitlement sheet doesnt show it to be a RAC appliance. I advised the customer they wont need to contact RAC and tell them they need to register it with Whirlpool to honor the 2 year warranty in order for us to service the appliance without charging them.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Taft, TX 78390
Michael
Job Details: 01/10/2023
Installed door switch, the appliance is starting up, heating and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78228
Sebastian
Job Details: 01/10/2023
Found defective drain pump replaced to resolve cx also has to raise the drain tube on the standing pipe
We serviced a
MAYTAG WASHER
Model MAT20MNAWW0
Near San Antonio, TX 78201
Sebastian
Job Details: 01/10/2023
Found a hairline crack on the cold side, which is leaking into the control and other components found that control is clearly damage that his keeps actuating the lid latch assembly over and over again. Ordering water valve lid latch and control to resolve issue part should be covered for five years. According to SB web customer just has to produce a receipt. ordrng 1 W11188527 (Control) and 1 W11205048 (Valve) and 1 WPW10482836 (Latch)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near San Antonio, TX 78266
Zachary
Job Details: 01/09/2023
Checked dryer, issue is not getting heat. Checked voltage at was and terminal block. 240v. Ordering all potential parts to resolve no heating issue.; ordrng 1 WP3387747 (Element) and 1 280148 (Thermal cutoff kit) and 1 WP8557403 (Thermostat) and 1 WP8577274 (Thermistor) and 1 W10909685 (Thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78257
Jim G.
Job Details: 01/09/2023
I verified a faulty control and nonfunctional dispenser ui. ; ordrng 1 W11518204 (Dispenser control) and 1 W11566891 (Control)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near San Antonio, TX 78232
Zachary
Job Details: 01/09/2023
Checked dryer, issue was getting so hot at door and handle hard to touch. Checked vent hose for air restriction and it was good going all the way back to dryer. Has to be an air restriction in the wall causing excess heat to not circulate. Customer is going to get apartment maintenance to clear duct. Ran dryer for a long period of time and heat was normal operation. Installed tie wire on vent.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Floresville, TX 78114
Daniel
Job Details: 01/09/2023
Customer reported unit will randomly shut off during cycle. Sometimes the customer will have to unplug unit to get unit started again and sometimes the customer will be able to press power on to start unit again. Tested unit and could not get unit to mimic issue. Made sure the plug was connected properly at terminal with no loose wiring and proper connections. Called techline and after multiple tests techline stated it looked like a power failure issue from either the control or interface but since we could not get issue to mimic we cant be certain which part is at fault. Ordering console and control. Will return when authorization gets approval to proceed with repair. Sr 7735456276 ; rqstng P&A on 1 W11378949 (Console) and 1 W11388040 (Control)
We serviced a
LG WASHER
Model WM4270HVA
Near San Antonio, TX 78232
Zachary
Job Details: 01/09/2023
Checked washer, issue is leaking. Found water stains coming from inlet valve. Tested washer over and over, ran fill, activated drain pump and could not replicate issue. Customer is going to monitor and call us if the issue persists. Parts team please hold parts for a few weeks if possible.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near San Antonio, TX 78248
Zachary
Job Details: 01/09/2023
Checked dishwasher, issue is dish ware is coming out really dirty. Like limescale staying off the dishes. Found no error codes. Ran diagnostic cycle and found no issues or error codes. Customer is using rinse aid. Couldnt get heater to turn on during diagnostic cycle. Checked continuity of heater at control plugging and is good. Appears that ccontinuity of heater at control plugging and is good. Appears that control board is not sending power to heater. Ordering control board. The one already on order is the incorrect part#. We will need the 1 that I am ordering. Part is OOS and will need to be schedontrol board is not sending power to heater. Ordering control board. The one already on order is the incorrect part#. We will need the 1 that I am ordering. Part is OOS and will need to be scheduled when available; ordrng 1 W11629914 (Control board)
We serviced a
JENNAIR REFRIGERATOR
Model JS48CXFXDB00
Near San Antonio, TX 78258
Zachary
Job Details: 01/09/2023
Found a bad compressor not making any frost pattern on evaporator. Customer is going to call and decide if he wants to proceed with service or not to. If service is proceed order compressor, tube kit and dye drier.; ordrng 1 W10841139 (Compressor) and 1 876765 (Tube kit) and 1 WP2306094 (Evaporator) and 1 2307998 (Condenser)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
S
Job Details: 01/09/2023
Upon arrival customer stated unit would shake while spinning. Tested unit and found the unit was unbalanced and had a bad suspension. Replaced suspension and leveled unit. Unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near San Antonio, TX 78255
Jim G.
Job Details: 01/09/2023
I verified a faulty icemaker. Replacing icemaker kit as prescribed by Samsung. Collected service charge. ; ordrng 1 DA82-02673A (Icemaer kitker)
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Schertz, TX 78108
Zachary
Job Details: 01/09/2023
Checked refrigerator, issue is ice maker getting blocked up. Ordering ice maker assembly to resolve issue. OTL authorization needed. ; ordrng 1 DA82-02668A (Ice maker assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Garry
Job Details: 01/09/2023
Customer complaint of frost accumulation on FC Evaporator Cover and no-cool in RC. Previous tech diagnosed as failure of Harness connection to Defrost Heater, as reflected by prior notes. Found unit in off state upon arrival today and attempted to confirm previous diagnosis by measuring resistance through Heater circuit from ACU. Found proper resistance measurement of 80ohms. Furthermore, found normal resistance measurements (which coincided with cabinet temps) of all 3 Thermistors, further clearing Harness of any faults. In forced defrost, 1.5AAC was measured through Defrost Heater, verified by Ohms Law as valid and expected. No failures or damage of any kind found in Harness. Diagnosing as failure of Evaporator Thermistor location and installation, as sensor was mounted to heat shrink tubing on Evaporator. Relocated to bare metal tubing of Evaporator and found loose contact. Secured Thermistor with Wire Tie and ensured tight fit. Noted Evap and Condenser Fans running with Compressor. Advised customer to monitor and request further service should issue persist. Noting extensive mold accumulation in FC, which customer was advised to clean prior to placement of food content within. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near San Antonio, TX 78245
Garry
Job Details: 01/09/2023
Customer complaint of loud noise during spin cycle. Observed customer complaint via video recording. No stored fault codes and Suspension checking good. Gearcase, Splutch, and Belt checking good. No visible damage to any component, to include Tub Ring and Shield. Cabinet showing no meaningful damage. Found issue to be caused by Leveling Feet slightly out of adjustment and hoses slapping against back of cabinet during spin. Leveled unit and advised customer that some noise from hoses is normal, and not an indication of failure or issue. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Floresville, TX 78114
Daniel
Job Details: 01/09/2023
Customer reported leaking every so often from the unit when in use. Customer reported leak as small puddle. Tested unit and could not find any leaking. Called tech line and after thorough inspection found that bellows was damaged. Techline stated that the damaged bellows could cause sporadic leaking occasionally. Ordering bellows. Will return with part to complete repair. Sr 7735456273 ; ordrng 1 W10897390 (Bellows)
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536BB00
Near Helotes, TX 78023
Jim G.
Job Details: 01/09/2023
I verified a faulty spark harness. Ordering part. Collected service charge. ; ordrng 1 WPW10239017 (Harness spark)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78250
Sebastian
Job Details: 01/09/2023
Called customer three times before arrival to discuss service fee. Customer does not appear to be home and is not answering the phone. cannot make any more trips without guaranteed service fee or autho number and Customer is home
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Cibolo, TX 78108
S
Job Details: 01/09/2023
Upon arrival customer stated unit would not dispense ice. Verified a faulty yoke and motor dispenser. Ordering 1 W10465946 washer, W11310391 motor, and 63052A001 yoke to resolve issue. ; ordrng 1 W11310391 (Motor) and 1 W10465946 (Washer) and 1 63052A001 (Yoke)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Cibolo, TX 78108
S
Job Details: 01/09/2023
Upon arrival customer stated the unit had the extended warranty. Advised the cx to contact Whirlpool to get the unit dispatched under warranty. Unit needs the console replaced. No further issues at this point.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near San Antonio, TX 78249
Jim G.
Job Details: 01/09/2023
I verified valve was improperly installed. Reinstalled as designed. Issue is resolved.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS00
Near San Antonio, TX 78260
Jim G.
Job Details: 01/09/2023
I replaced harness but found the control to have failed. ; ordrng 1 W11179310 (Control power supply) and 1 W10801665 (Control withou power supply)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near San Antonio, TX 78247
S
Job Details: 01/09/2023
Upon arrival customer stated units front left and left rear burners would not work properly. Verified the issues. Was only sent out with the left front infinite switch. Replaced front left but still have issues with the left rear. Ordering 1 WP3149404 left rear infinite switch to resolve issue. ; ordrng 1 WP3149404 (Left rear infinite switch)
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2-01
Near San Antonio, TX 78251
Garry
Job Details: 01/09/2023
Customer complaint of intermittent trouble closing washer door. Last visit found issue to be worn Hinge and Hinge Plate. Returned today and replaced Hinge (DC61-03203A) and Hinge Plate (DC61-02635A) to address issue. Function of door restored and closure is more fluid. Advised customer against absentmindedly applying downward force to door throughout course of loading/unloading clothing from machine. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3-01
Near San Antonio, TX 78251
Garry
Job Details: 01/09/2023
Customer complaint of dryer not heating. Found issue to be open Element. Replaced Element (DC47-00019A8) and returned unit to service. Element heating and cycling properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS09
Near Floresville, TX 78114
Daniel
Job Details: 01/09/2023
Upon arrival with parts and 3 calls with techline and multiple part instillations we found that the cabinet was damaged at each of the interlock switches which is why the transformer was not getting proper voltage. Sent techljne multiple pics of the damage. Techline deemed unit un repairable. I had been instructed to try multiple checks and part changes from techljne but nothing worked. The 3rd person I talked to from techline told me to check for damage at the interlock switches and thats when I found that there were multiple dented spots. Gave customer the whirlpool customer service number along with SR number. Customer will call into whirlpool to see how whirlpool will proceed In the replacing process.Sr 7735454618
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details: 01/09/2023
Replaced defective wheel good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Garry
Job Details: 01/09/2023
Customer complaint of dishwasher not successfully completing cycle. Previous technician found error codes for Motor and Element. Returned today and found issue to be failure of Wash Motor. Replaced Sump & Motor Assembly (W11025157) and found unit functioning as designed, to include proper operation of Element. Reinstalled machine and found no leaks. No subsequent error codes. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78213
S
Job Details: 01/09/2023
Upon arrival customer stated unit would act weird and would sense then stop sensing. Plugged unit into wall and noticed units drain pumped immediately kicked on. Noticed that the drain pump was not working properly. Drain pump is faulty. Could not exit drain cycle. Could not enter diagnostic cycle as well. Ordering 1 W11399437 drain pump, W11545744 lower harness, and control to resolve sensing issue. ; ordrng 1 W11399437 (Drain pump) and 1 W11545744 (Lower harness) and 1 W11320238 (Control)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78254
Sebastian
Job Details: 01/09/2023
Replace gearcase assembly as per Alex less ignition diagnosis found that unit is still rubbing must replace basket cant get the basket off of the new transmission ordering another gear case just in case we cannot unmount the basket; ordrng 1 W10811960 (Basket) and 1 W11393685 (Gearcase) and 1 W10902814 (Washplate)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB4
Near San Antonio, TX 78253
Garry
Job Details: 01/09/2023
Customer complaint of loud noise during operation, burning smell, and no cooking. Confirmed customer complaint and found short in HV circuit. WPL covering trip & diagnosis only, and brief discussion of repair costs ended with customer deciding in favor of replacement and not repair. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS09
Near San Antonio, TX 78253
Garry
Job Details: 01/09/2023
Customer complaint of microwave not cooking and making strange noise. Found issue to be Spring and Actuator separated from Interlock Assembly, preventing door switch from making. Rebuilt Interlock and tested unit temp find 8oz water heating to 140F in 60 seconds. Advised customer to monitor and request further service should issue persist. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78218
S
Job Details: 01/09/2023
Upon arrival replaced faulty shift actuator with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near San Antonio, TX 78261
Jim G.
Job Details: 01/09/2023
After exhaustively tested I discovered that the motor mounts were not locked in resulting in a free moving motor and occasionally the shell would make contact with the manifold. I reinstalled motor mount and replaced duct. Issue is resolved. ; ordrng 1 WPW10211911 (Housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near San Antonio, TX 78261
Jim G.
Job Details: 01/09/2023
I replaced the failing compressor which included new control. I tested all compomemstd. Issue is resolved. I contacted techline and spoke to Nate SR# 7735450362 to confirm.
We serviced a
KITCHEN AID RANGE
Model KFGD500ESS04
Near San Antonio, TX 78259
Jim G.
Job Details: 01/09/2023
The consumer complaint was temp drops after a certain time. I verified proper temps and I verified no temp fluctuations. I did complete a control reset and calibrated upper oven +15?F. Ive verified proper function with techline and spoke to Robert SR# 7735447662. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78254
Sebastian
Job Details: 01/09/2023
Replaced leaky water valve. Bleeding through valve ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near San Antonio, TX 78254
Sebastian
Job Details: 01/09/2023
Replaced gearcase, clutch and belt assembly altogether calibrated and tested unit. Good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Pipe Creek, TX 78063
Drew
Job Details: 01/09/2023
Upon arrival customer stated the unit was not working on the rinse cycle. Got unit to work in rinse cycle after a reset. Ordering controls due to a intermittent control issue. Acu and ui are OOS ; ordrng 1 W11622490 (Console) and 1 W11629911 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Poth, TX 78147
Daniel
Job Details: 01/09/2023
Customer reported excessive shaking when unit in spin. Upon arrival found no error codes. Tested unit and unit successfully completed diagnostic cycle without any excessive noise. Tested unit in drain and spin and unit did shake a tiny bit more excessively than normal in my opinion but might be normal. Checked suspension and suspension felt a bit more bouncier than it should. Adjusted feet but it made no difference. Let customer know Id replace suspension but that if it doesnt change functionality than that might be how the unit is designed. Ordering suspension. Will return with part to complete repairs. ; ordrng 1 W10780045 (Suspension)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model NA
Near San Antonio, TX 78257
Sebastian
Job Details: 01/09/2023
Replaced tubing and water level sensor, cleaned up unit and set unit into cleaning mode for customer customer to pour cap after cleaning motors done and reset unit collected parts and labor