"Customer stated that refrigerator was making a clicking noise and the UI board was flickering on and off. Found issue to be faulty start device, UI, and control board. ; ordrng 1 W11224256 (cntrl-elec) and 1 W11387387 (Ui)"

I verified a damaged broken refrigerator hinge. ; ordrng 1 W11409290 (Right hinge)

"Our customer was having problems with the unit draining. I plugged it in and it drained. In diagnostics I received error. Odds F9E1 Drain Pump System Problem and F7E7 Motor unable to reach target RPM. I ran test 1 ,3 and tested the run capacitor. The run capacitor had an open line. His unit will need a new drain pump, capacitor and perhaps a new main. Intros. Parts ordered.; ordrng 1 W11543997 (Control) and 1 W11399437 (Drain pump) and 1 W11395618 (Capacitor)"

That latch is broken and ordering CCU just in Case unit is still acting up after changing latch; ordrng 1 W11334214 (Ccu)

Replaced faulty door. Issue resolved.

Customer stated that icemaker was working intermittently. Found issue to be control board you are bored and icemaker not communicating to each other. Ordering control board and you are bored and need to get authorization for repair.; rqstng P&A on 1 W11265135 (panel-ui) and 1 W11043763 (cntrl-elec)

Replaced blower fan and control board tested unit everything working properly. Yes to survey.

"Checked refrigerator ice maker and thermistor wire that goes to bottom of ice maker trey was cut. Customer had old ice maker that had been replaced. Reinstalled original ice maker in hopes that it may work. Customer will call if it doesnt and see parts availability on whether or not she will proceed with service or buy a new refrigerator. See pictures for model# to order new ice maker assembly if necessary. "

"Found error codes, F6E4 float switch stuck, F8E1 long drain. Replaced drain pump that had no resistance, tested pump sounded good but still would not drain. Discovered high loop drain hose and drain hose were clogged beyond repair. Replaced both hoses. Tested dishwasher through diagnostics cycle. All functions working. Dishwasher is working as designed. ."

I found from Whirlpool Senior Technicians at Tech Line that the freezer door snap back feature will cause the left side to pop open on the left if it is pulled from that side and not pull3d from the center. This unit freezer door is fully functional. I offered to properly level the unit for our customer but they preferred to leave it on its wheels..

Replaced faulty switch. Issue resolved.

Called tech line on arrival. Fresh food 100. 20 vac. Freezer. 120. 0. Techline suggest restriction in fresh food evap. Evap showing out of stock at this time. Will reschedule once part arrives. ; ordrng 1 W11505166 (Evaporator)

"Issue was a torn bellow, ordering new bellow to resolve issue. ; ordrng 1 W11314648 (Bellow)"

Replaced actuator and tested with no further issues

Customer canceled ; O-emld tckt

"Actual address is 18418 Golden Maize Santa Antonio, TX 78258. Actual Model Number is KFXS25RYMS4. Serial Number: K40302718. Our customer started having problems with the recent storms and power surges. They first started noticing that the freezer was warming then the fresh food section. They turned the unit off so I could assess. I found that the stat device to the compressor went bad and will need to be replaced. ordrng 1 WPW10197428 (Start Device)"

"Checked washer, found faulty actuator popped off splutch. Reinstalled actuator for customer to use in the meantime. Calibrated and tested washer no other issues or error codes found. Ordering actuator to resolve issue. Noticed that bib for hot water was leaking. Recommended for customer to get plumber to replace both bibs that lead to washer. Actuator is OOS will need to be scheduled when available.; ordrng 1 W10913953 (Actuator)"

Replaced dispenser cover. The MCU installed turned out to be defective. I removed it and installed the original. I was about to track down a loose connect. The CCU was. It needed after all.

Play the icemaker checked temperatures temperatures are showing good customer explains that the union has been working well and has even been making ice since Ive left the last time replace icemaker as it was still cracked even though it was working and will fail in the future if customer has any other problems temperature wise to give us a call back

Customer wants me to have the parts before going out. Customer stated that dryer is still taking multiple times to dry. Ordering control board motor blower wheel and you are bored customer stated they on time dry nothing turns on and on other cycles he cant go for more heat. Need authorization for parts. ; rqstng P&A on 1 WPW10508324 (motor-drve) and 1 WPW10349492 (wheel) and 1 W11089308 (cntrl-elec) and 1 W11089306 (overlay)

I replaced the damaged panel. Now the door opens as designed.

Replaced door had no dents or scratches tested unit everything working properly.

"Unit not making ice. Found cause to be evaporator sprung a massive leak. Ordering evaporator, also ordering compressor just incase. Evaporator oos. Per sb web SS parts under ka limited part warranty, labor under 90 day warranty. ; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

Customer complaint is that the unit is now making cloudy ice. Found issues with the inlet valve. Ordering inlet valve. Also recommend customer replace the water filter.; ordrng 1 WPW10179146 (Inlet valve)

"Replaced dispenser. Unit is testing out good, but customer would like a second technician to look at it and verify that the unit is operating normally.; O-emld tckt"

Replaced the harness on a unit test it out good to go

I verified that the transmission is damaged. Also the belt and splutch will need to be replaced. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)

Replaced parts as per last technician cannot tell whether or not the drum assembly has damaged the grooves only go down about an inch and a half can I tell if the grooves on the bottom or cut out ordering basket and will verify on the new basket is a new basket has the same smooth feature on the bottom of the collar but the grooves are at the top the basket the customer has his good if the girls go all the way through the collar then we need to change the basket; ordrng 1 W10752283 (Washplate) and 1 W11178224 (Basket)

"Upon arrival found unit didnt have power supplied. Found that to be the GCFI outlet needed to be reset. When power was restored found ice cube symbol light blinking which indicates manual harvest, this only happens when buttons are pressed incorrectly. Reset unit to proper working order. Unit is functioning as designed now. Since there wasnt any ice in the bin its going to take some time for ice production. No further issues at this point."

Installed new ice bin. No further issues. Tested to complete.

Customer stated that she was using the dry and when clothes were done noticed the drum had cracked. Ordering drum assembly. Part is out of stock. Also ordering dryer repair kit just in case.; ordrng 1 W10545923 (drum) and 1 4392067 (dryer repair kit)

Customer said water build up and was leaking. Found clogged drain line and unclogged drain line and tested with no further issues

"Made sure MW light status was turned to off. Replaced bulb and light turned on upon installation. Tried to turn light off or dim and no change. Ordering control board and light socket to resolve issue. Control board is OOS, will need to be scheduled when available. ; ordrng 1 W11467778 (PCBA control) and 1 W10210871 (Lamp holder)"

W11416362 sump pump on back order. Found that unit is leaking badly while in the wash mode; ordrng 1 W11416362 (Pump)

Tested unit. Frost building up in freezer. Will need to replace rails and gasket. ; ordrng 2 W11265130 (Rail)s and 1 WPW10714545 (Gasket)

Customer complaint is that the unit is overheating and burning food. Found error F6E1 oven over temp. Tested sensor and harness. All good. Ordering control.; ordrng 1 W11536793 (Control board)

"Customer signed disclaimer. Tried replacing module again. The first time the wire harness that you plug into coming from the liner had popped out due to how insulated the light was. It took over an hour just to remove light originally. I was able to plug in new module to detached harness plug and slide wires back into harness and refrigerator lights came on but no freezer light. Bad module. Attempted to install another and was unable to. Called WP tech line and spoke with Kathy under same SR# 7731222156. Explained everything and it will be deemed unrepairable, and for customer to call WP customer service."

Installed new front panel. No further issues. Tested to complete.

Replaced inlet valve and reservoir. Was unable to locate any leaks. Tested to complete. Unit is good to go.

"Issue was a faulty wash motor. Replaced wash motor, unit tested good."

Found that suspension is making an odd noise ordering suspension along with the actuator returning with splutch; ordrng 1 W11130362 (Suspension) and 1 W10913953 (Actuator)

Customer stated unit leaking from rc compartment. Found cause to be a bowed drain pan in rc compartment. Unit would need drain pan kit. Ordering drain pan kit to resolve the issue. Scheduled for soonest availability. Customer stated that they have extended warranty through Home Depot. Advised that we would need a proper dispatch from the warranty company to work it under warranty. Customer stated going to call warranty company to get a proper dispatch for repair. Advised AE of this so we can attach dispatch.. ; ordrng 1 W11457241 (Drain pan kit)

Checked refrigerator customer stated unit reached proper temperature after 24 hours then started losing temperature after day 2. Customer unplugged after day 2 so new compressor is good. I do not have a black light so was unable to actually locate leak since dye drier was installed. Both evaporator and condenser are available. Ordering both and requesting SS tech. Unable to reschedule due to unknown availability of SS techs.; ordrng 1 W11407409 (Evaporator) and 1 W11233073 (Condenser)

"I replaced the valve, the spark module and the cooktop. We still have an intermittent problem with the front burner. I tested with pans on top as directed by Cathy at Whirlpool Tech Line. I called Whirlpool Tech Line once again and spoke with Cathy. She is building a report and wants me to go get a reading on the water column pressure between 5-14 WPC. And they want the orifice number on their own part. SR# 7721018314. I called our customer to explain what Whirlpool wants to do, what Im going to do and to schedule.; ordrng 1 W11233074 (Wiring harness with switches) and 1 W11162730 (Module, Spark DSI) and 1 W10809927 (Harness Cooktop)"

"Replaced auger motor, icemaker, and valve. Tested to complete. Unit is good to go."

Customer stated that refrigerator was making loud noise and freezing had frost in the back where evaporator fan is. Found issue to be evap defrost. Customer wants to schedule appointment for the 9th of August due to they will be out of town. They also asked to please have early appointment they go to work at 11am. ; ordrng 1 W11334745 (Evaporator fan motor and harness)

"Issue was that unit temps were not right and rails getting stuck. Defrosted rails and remolded gasket. Replaced control board for temperature issues. Customer will monitor temperature and report back. "

Our customers gasket was popped out. They keep having to place it back in. I replaced with a new one.

"Installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is no giving the error code and working normal."

"Installed gasket, gasket nut only issue on this unit. Slaves have a lot of resistance to them and not allowing door to close properly. Will need to order and replace lights to resolve issue.; ordrng 2 W10860513 (slide)s"

"Installed components, tested after installation. No leaks, issue resolved."

"Installed the actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."

"Installed components, issue has been resolved."

"Installed evaporator, vacuumed and charged unit. Unit is making ice. Issue resolved."

"Installed separator, tested. Issue resolved."

"Installed actuator and belt, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."

I discovered that we did not have the part needed in my van. I contacted the parts department to locate. I contacted DH for permission to force reschedule. I contacted our customer to inform them and apologize. ; schdld next appmnt for 7/27 TUE !

Customer stated top rack was hitting top blade. Found issue to be blade needed to be pushed up tested rack not hitting blade anymore everything working as designed. Yes the survey.

Customer stated the vent hood buttons popped in. Found issue to be that buns were installed right fixed issue tested unit everything working as designed. Customer said yes to survey.

Issue is that customer gets the close door error occasionally. Ordering new interlock kit per service pointer. ordrng 1 W11244490 (Interlock kit)

"Replace FC LED module, and all lights are now working as designed. Fortunately did not have to replace any of the RC modules."

Verified a damaged gasket. Replaced seal. However there is another issue with the other refrigerator seal. Will return to replace that as well. ; ordrng 1 W10830162 (Gasket)

"Issue was a leaking washer. Finding issue to be a cracked tub. 2 of the shock absorbers have been sheered off as well. Customer will get a new washer. Head of maintenance would like to be billed, passing his info on to SM."

Ive verified issue is due to faulty actuator. ; ordrng 1 W10913953 (Actuator)

Varied an obstruction at the drawer. Cleared it. Issue resolved.

Installed new start switch. Unit staring. No further issues. Tested to complete.

Tested unit. F1E0. Need new control. ; ordrng 1 W11528177 (Control)

Wiring damaged on terminal block. Needs terminal block. Estimate 65 for labor. Part 13. Ill order new block. ; ordrng 1 WP3397659 (Terminal)

Installed new UI and control. No issues during testing. Job complete.

Service test 97 ice maker water valve fill test revealed FF Service test 120 for ice maker did nothing and displayed 02. I replaced the ice maker. I checked to make sure the water valve was working. Unit is now fully functioning as designed. I tightened up the handles for our customer. They said yes to our short survey.

"Our customer is having problems with the the RC ice maker working and they did not know they had a FC ice maker. That had never made ice. I found the temperatures in the fresh food section at 49-52 F and the freezer was at 22-31F. This is not cold enough to make ice. I found the temperatures set way to low at 33F RC and -5 F FC. I reset back to manufacturer recommended levels. The freezer compartment evaporator is all frozen up. As well the fresh food section evaporator is frozen up. It is to the point that the damper between the refrigerator compartment and the deli drawers cannot get proper air flow. On test 5 the compressor was not providing a amp draw on 02 or 03. In test 6 the defrost heater test was showing sensor short 01 but eventually displayed 03 for pass. I could not hear the defrost heating. On test 36 the ice box fan is not working. On test 56. No errors on ice maker test. On test 57 for ice maker harvest the ice maker is working fine. On test 45 for ice maker fill you could hear the valve initiate but no water was filled. No manufacturer errors in test 66. I spoke with DH to see if we have a possible sealed system issue. He told me we likely have a bad Invertor start device and a possible bad UI. Called Bruce. Refrigerator evaporator, ohm out thermistor, check drain pan , check gaskets. Test . Service pointer w11092686. I spoke with DH again we will need to replace the main control and the UI which monitors temperatures. Parts ordered. One part is out of stock currently.; ordrng 1 W11387384 (Assembly User Interface) and 1 WPW10675033 (Main Control)"

Got to customer house and UI was wrong UI for microwave oven. Reordering part part is out of stock.; ordrng 1 W11297728 (console)

Replaced the fault sump motor assembly however the issue persisted. After conferring with techline Andrew SR# 7731324214 and verified voltage was correct therefore the part is faulty. ; ordrng 1 W11416362 (Sump motor assembly)

"Customer stated that refrigerator had moisture in fridge and freezer. Found issue to bad door seal and customer also said water leaking from the front found issue to be clogged drain hose. Fixed drain hose issue ordering door gaskets. ordrng 1 241786006 (gasket,door frz) and 1 241786005 (gasket,door ref)"

Replaced valve and dispenser seal . Everything working as designed.

Customer stated that freezer was leaking from the back. Found issue to be restriction. Ordering dryer. Need SS tech to finish repair.; ordrng 1 WPW10143759 (dryer)

Joel SR# 77311321663 I documented with techline the issue. I secure the thermistor in the correct position. They advised to set freezer at lowest

Replaced inlet tube. Leak is no longer present. Tested water dispenser and refrigerator is now working as designed. Informed customer to get at least a gallon of water out of dispenser and dump first tray of ice.

Replaced inner door glass of upper oven and it is now working as designed. Customer said since Ive been gone oven has displayed a new and separate issue. Oven is now displaying F1E1- upper RTD not calibrated. Attempted to clear code seeming that it may have been from door being broken. Ran automatic test and it tested fine. Error code still comes up after calibration. Control board is now necessary to resolve new and separate issue.; ordrng 1 W10878844 (Control board)

The model number sent was for the dryer. The washer information follows and I have updated it Model Number: MHW8630HW1 Serial Number: C94450205 our customer is having problems with the unit draining and it has been leaking out the front. I ran diagnostics and received error code F0E2. Over suds. I ran load and test cycle function for each load. The drain pump is working but very labored. It had been pushing a lot of hair. The drain pump will need to be replaced. I did not see any evidence of the below leaking. I saw no leaks through all testing. I went over with our customer the need to clean the hair and debris out of the below regularly. This will help prevent any intermittent leaking. I offered to change the below but our customer decided to try the cleaning technique instead. Part ordered.; ordrng 1 W11458345 (Drain pump)

Customer complaint is that the unit is not cooling in the refrigerator section and the freezer section is covered in ice. Will need evaporator harness for repair.; ordrng 1 W11399425 (Harness)

"Replaced valve to resolve gas leak issue. Ran gas sniffer after installation, no leak detected. Unit tested good. "

Replaced console. Tested to complete. Unit is good to go.

Replaced hes element. Tested unit everything working properly. Yes to survey.

"Customer complaint of unit making noise when operating. Found issue to be fan blade set slightly too high and the aluminum tape in vent box not fully set, had a slight flap. Adjusted fan blade and secured all tape I could reach to resolve the issue. Unit testing good now with normal noise. No further issues at this point."

"I customer stated unit not dispensing water and ice not being made, also when unit attempted to make ice water shot from the top the unit. Found cause of ice maker to be clogged fill tube that blew a hole. Ordering fill tube to resolve that issue. Water dispenser issue was a clogged filter. Customer had a new filter, installed new filter to resolve that issue. Unit now dispensing water. Advised to pull 3 gallons of water from dispenser prior to drinking water from unit. Scheduled for soonest availability. ; ordrng 1 W11415785 (Tube water)"

Replaced door. Tested to complete. Door is now staying closed.

"Even after breaking wash plate it would not come off. Ordering new tubs and associated parts to resolve issue. Parts need autho. ; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11385424 (Retainer) and 1 W10528947 (Hub) and 1 WPW10215093 (Filter), states that autho needed"

"Replaced door to fix broken heater wire issue. Replaced door, but new door has dent. Reordering and returning. Will call customer when part comes in.; ordrng 1 W11254957 (Door) and 1 W11330486 (UI)"

Last trip found broken switch slide and broken switch cover. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.

Replaced console. Tested to complete. Unit is good to go.

Customer complaint is that the bake burner is not igniting.Replaced igniter. Control not needed. Tested to complete. Unit is good to go.

Our customer has a noise that is happening 80 percent of the time and it is on more the. It is off. The sound was not happening during my visit up to this point. The temperature in the freezer section was at -7 F and 42 F in the fresh food section. I ran diagnostics and was able to replicate the sound in test 102 for the condenser fan and compressor. I pulled off the back panel to investigate. Ultimately I found that the warming label on the power cord was tapping against the wall from the flow of the condenser fan. I taped it off and zip tied WPW10339879 it away from the wall. Noise is now gone. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock

"Model Number: JGD3536GB00 Serial Number: DA515164. Our customer is having a problem with the electrodes sparking intermittently when the left burner is on. There is a trend of this with this model. I tightened down the screws on the left front burner. We have a grounding problem. We will need to replace the burner, electrode and spark module. Parts ordered.; ordrng 1 W10876259 (Ignitor) and 1 W11084064 (Burner left front) and 1 WPW10475150 (Spark module) and 1 W10861397 (Harness)"

Last trip found faulty lower door latch. Replaced latch to resolve the issue. Unit testing good now. No further issues at this point.

Arrived at location found that there is nobody at the office can I get a hold of anybody; saved tckt

Falmouth the water regulator is working just fine the actuator needs to be changed out on this model; ordrng 1 W10913953 (Actuator)

Replace the water filter housing assembly removed air from unit

Customer no longer has this unit it has been changed out

Replace the user interface along with the control tested unit and double checked microwave function for the customer unit working as it should