Local Reviews
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Deirdre - San Antonio, TX
My oven temp. is still not fixed
Response from ApplianceCare:
Thank you for the review, management will look into this.
Great Service
James - Helotes, TX
Tommy very professional and explained everything.
Response from ApplianceCare:
Thank you for the review!
Great Service!!!
Angel - Selma, TX
Shawn was very professional. He did a great job fixing our washer and dryer.
Response from ApplianceCare:
Thank you!
MWood
Matthew - Fredericksburg, TX
Response from ApplianceCare:
Thanks!
Great Customer Service
Mark - Vinton, VA
They looked at my under warranty refrigerator, determined the needed parts and repaired in a timely manner. I would reuse them again
Response from ApplianceCare:
Thank you for the review!
Awesome service
Olivia - Spring Branch, TX
He was very knowledgeable and kind and friendly
Response from ApplianceCare:
Thank you!
Fast and affordable
Pat - San Antonio, TX
Jim was very professional. He quickly diagnosed the problem with our refrigerator and gave us options for the repair.
Response from ApplianceCare:
Thank you for the review.
Ben
Ben - Boerne, TX
Knowledgeable, professional, & honest
Response from ApplianceCare:
Thank you!
Great service
Joanne - San Antonio, TX
Doug has always been knowledgeable, professional. Thank you!
Response from ApplianceCare:
Thank you for the review.
Ikea microwave repair
Goivanni - San Antonio, TX
Even though it took 2 month for them to get the replacement parts (they blamed Ikea), I would have given them 5 stars if the 1st technician that came out would have ordered all the necessary parts. The 2nd technician made up for it in knowledge, being courteous and for his speedy repair.
Response from ApplianceCare:
Thank you for this review. We apologize for the mix up on our part for the tech coming back without all the parts, we try our hardest to have everything taken care of in one trip.
Quick and easy
Paul - Selma, TX
Extremely easy and quick. Happy with the work and summary given
Response from ApplianceCare:
Thank you for the review!
Very Good service & efficient !!
William - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great Service
Darrell - San Antonio, TX
Richard was very professional and took care of our microwave issue.
Response from ApplianceCare:
Thank you!
Jim was friendly and polite and also on time but he seemed to have aproblem with the handle for the door on the dishwasher. We have used it since he l
Louis - San Antonio, TX
Response from ApplianceCare:
Thank you for the review.
Great Service! Amazing Knowledge
Carolyn - Fair Oaks Ranch, TX
Doug is an amazing service technician. He is very knowledgeable regarding my Kitchen Aid fridge. Highly recommend!!
Response from ApplianceCare:
Thank you for the review, we love hearing back from customers.
Welcome
Debbie - Stonewall, TX
Great service. I wish I had called 3 months ago and had it taken care of then.
Response from ApplianceCare:
Thank you for the review.
Great service!! Micheal was great and fixed the problem with excellent care and was very kind!!
Debra - Kenedy, TX
The service was fast and easy to schedule! Also good customer service and technicians!!! Micheal was great and awesome at what he does!!!
Response from ApplianceCare:
Thank you for the review, we love hearing back from customers!
In am very happy with his work it was great
Sam - Pipe Creek, TX
None
Response from ApplianceCare:
Thank you!
Excellent Service
Fred - Corpus Christi, TX
Very efficient and courteous service. The service was covered by warranty.
Response from ApplianceCare:
Thank you for the review!
kitchenaid refrigerator repair
Doug - San Antonio, TX
Shawn demonstrated his thorough knowledge and capabilities to ascertain the functional issues with our fridge.
Response from ApplianceCare:
Thank you!
Great service
Maria - San Antonio, TX
He did an excellent job. Very respectful.
Response from ApplianceCare:
Thank you!
Great Service
Darrell - San Antonio, TX
Jesus was very professional and timely with repairing the dishwasher.
Response from ApplianceCare:
Thank you for the review.
Mrlee
Lee - Bandera, TX
Great
Response from ApplianceCare:
Thank you!
Great service
Bill - Rockport, TX
Response from ApplianceCare:
Thanks!
Best customer service ever
Christine Price - Odem, TX
Response from ApplianceCare:
Thank you for the review!
Great Service
Ryon - Meyersville, TX
Response from ApplianceCare:
Thank you!
Great service
Kenneth - Port O'Connor, TX
Mike has always been very nice and very helpful
Response from ApplianceCare:
Thank you for the review!
Great Service
David - Victoria, TX
Response from ApplianceCare:
Thank you
great service
Fountainhead - San Antonio, TX
Response from ApplianceCare:
Thanks
Service was prompt, fast, efficient
Virginia - Boerne, TX
Response from ApplianceCare:
Thank you!
Satisfied customer
Toni - Kerrville, TX
Colton did an excellent job. Very quick, knowledgeable, and courteous. Good job Colton. Much thanks.
Response from ApplianceCare:
Thank you so for the review!
Help resolving the issue and explaining to my mommy what see need to know.
Long - Seadrift, TX
Response from ApplianceCare:
Thank you for the review.
Suberb Service
Robert - San Antonio, TX
Jim Garcia is the consummate professional. Exceeded all my expectations!
Response from ApplianceCare:
Glad to hear that, thank you for the review.
Great Service
Stephen - Corpus Christi, TX
Response from ApplianceCare:
Thank you!
Scaredy-cat
Suzet - Alamo Heights, TX
Response from ApplianceCare:
Thanks for the review.
Great service!
Lorraine - Garden Ridge, TX
Wonderful job!
Response from ApplianceCare:
Thank you!
Great service
Erica - Salem, VA
Response from ApplianceCare:
Thank you!
Great service
Shelly - San Antonio, TX
Tommy is a great technician.. competent, knowledgeable, patient and kind.
Response from ApplianceCare:
Thank you for the review.
Great service
Teri - Corpus Christi, TX
Adam is great. He’s been to my house 3 times now. Always on time has a great attitude very knowledgeable. A pleasure to have in my home. I highly recommend him!
Response from ApplianceCare:
Thank you for the review, we love hearing back from our customers.
Excellent Service
Juana - San Antonio, TX
They emailed with information of tech before appointment so Ill know who was coming,. Tech call on appt date to let me know he was on his way. The tech was very professional and polite. My dryer works better than when purchase as tech replace defective part that make awful sound I believe this Co to be reliable, honest I will recommend without hesitation
Response from ApplianceCare:
Thank you for the review, we love hearing back from customers!
Great service!
C - San Antonio, TX
Tommy B. was diligent to research the error when wrong part was sent. He was knowledgeable about what was required. Very courteous and congenial throughout all three visits to my home.
Response from ApplianceCare:
Thank you for the review!
Carmen
Carmen - Corpus Christi, TX
Michael was so professional and efficient. He completed the repair expeditiously. He’s the best technician y’all have!!!!
Response from ApplianceCare:
Thank you!
Washer estimate
Chris - Fair Oaks Ranch, TX
Response from ApplianceCare:
Thanks!
GREAT SERVICE
MARY ANN - Ingleside, TX
MICHAEL DID A GREAT JOB....CALLING AHEAD HE WOULD BE EARLY.....GREAT! FIGURED OUT REAL QUICK WHAT THE PROBLEM WAS AND TOOK CARE OF IT IN NO TIME. THANKS, MARY ANN
Response from ApplianceCare:
Thank you for the review!
Friendly people, slow on parts
Jacob - Vinton, VA
Glad everything was fixed and covered under warranty. The service people were very friendly and helpful and the process was easy. Somewhat disappointed it took so long to get the part in and repair especially since this is a known issue for your products... I did not enjoy purchasing disposable products and having to wash my dishes for a month.
Response from ApplianceCare:
thank you for your review, I understand the frustration. As soon as our technicians diagnose the issue and we know what is needed we go through the proper channels to get parts.
Great job
Tim - Spring Branch, TX
Tech was great. Talked me through all the work and expected results.
Response from ApplianceCare:
Thank you for the review.
Brian
Brian - Victoria, TX
Good job
Response from ApplianceCare:
Thanks
Maytag Dishwasher
Ruben - San Antonio, TX
Richard is the epitome of professionalism and courtesy. He took immediate action to install the part and ensure that the dishwasher was full operational. He instilled confidence as this was a new Maytag Dishwasher purchased in July and finally repaired by such a knowledgeable and amicable person.
Response from ApplianceCare:
Thank you for the review! We love hearing back from our customers.
Linda
Linda - San Antonio, TX
Incomplete job first and second effort. So far, third effort to repair is holding. Very expensive!
great service; great communication
Carl - San Antonio, TX
Response from ApplianceCare:
Thank you!
Good Service
Cedar - San Antonio, TX
Response from ApplianceCare:
Thanks!
excellent service
Roger - Victoria, TX
Tech was very professional n knowledgeable answered all of my concerns
Response from ApplianceCare:
Thank you for the review!
Great service
Chris - Alice, TX
Response from ApplianceCare:
Thank you!
Refrigerator Repair
Mike - Rockport, TX
Great service, now his appliances
Response from ApplianceCare:
Thank you!
Stove repair
Soccer mom 2133 - Robstown, TX
The technician John did an excellent job with my stove repair. He analyzed the problem, ordered the correct parts and came back to install the parts. All was done in a prompt, courteous and professional manner.
Response from ApplianceCare:
Thank you for leaving us a review.
Quick Fix
Nathan - Victoria, TX
Professional
Response from ApplianceCare:
Thank you!
Very good and very professional!
Balbina - San Antonio, TX
Response from ApplianceCare:
Thank you!
thanks
Aura - San Antonio, TX
Response from ApplianceCare:
Thank you
Great service, well informed
Mary - Schertz, TX
Shawn fixed the problem quickly and efficiently. He knew the appliance well and was able to explain what the issue was and the solution. Friendly and courteous, professional.
Response from ApplianceCare:
Thank you for the review!
iemaker
Pat - San Antonio, TX
Diagnosed well. Delivered new product.
Response from ApplianceCare:
Thank you for the review.
Stand up freezer repair
Celeste - Atascosa, TX
Technician came out and fixed the problem within 5 min. The seal on door was not in place which kept the freezer from completely freezing and kept having condensation water freezer like icicles. Technician was very nice and freezer still under warranty. Only problem was he entered my home without his mask on. He probably forgot. I just kept my distance and disinfected once he left.
Knowledgeable Technician
Jo Clare - San Antonio, TX
Shawn was very knowledgeable and polite. He knew exactly what was wrong with my freezer and even made additional adjustments that made the fridge doors close better! He went the extra mile!
Dependable and honest service
Peter - San Antonio, TX
Whenever we need our refrigerator serviced we know that Steve at ApplianceCare will give us the best service. He is prompt, knowledgeable and always pleasant to work with.
Great technician
Lisa - San Antonio, TX
Response from ApplianceCare:
Thanks!
Great, Efficient, Friendly Service
Paul - Boerne, TX
Douglas our tech was very professional, punctual, friendly and efficient, and for it right the first time. He was Great!
Joseph
Dalian - San Antonio, TX
Tech did his job. But frig went down the next day with same issue
Great service!!
Linda - San Antonio, TX
Jim arrived on time and diagnosed the problem very quickly, ordered the part and installed it perfectly. The professionalism of Jim and the entire company was a pleasant experience. Plan to always use them for appliance repairs in the future!
Richard had great customer service and was knowledgeable and what he was doing always on time and thorough
Gary - San Antonio, TX
The technician was knowledgeable,friendly and able to quickly repair our appliance.
Denise - San Antonio, TX
The technician was knowledgeable,friendly and able to quickly repair our appliance.
Saurage
Joyce - Boerne, TX
Great
Karen - Fredericksburg, TX
Great service
Response from ApplianceCare:
Thank you!
Great service
Robert - China Grove, TX
Technical was very knowledgeable and worked expeditiously
Good service
Jack - San Antonio, TX
After 6 weeks and many visits our refrigerator still does not work. The techs are great! But......
Response from ApplianceCare:
I apologize that this situation has continued for so long, as soon as we get the new parts we will be out to do the repairs.
Maytag washer
Sherry - San Antonio, TX
He had to order a part and hasn’t come back yet to complete.
Response from ApplianceCare:
I do apologize that we haven't been able to complete this, as soon as we have the parts we will be out for the repairs.
Great Servicd
Steven - San Antonio, TX
Response from ApplianceCare:
Thanks!
great service
James - San Antonio, TX
Fixed problem under warranty quickly!!
Satisfied Customer
Dennis - San Antonio, TX
Great Service
Robert Garcia - San Antonio, TX
Tech was very professional and provided excellent customer service....
Response from ApplianceCare:
Thank you!
Repair done right the first time
Margaret - Boerne, TX
He knows what he's doing.
Rosemary
Rosemary - San Antonio, TX
Worked really fast and fixed the washer...
Great experience
Tammy - Spring Branch, TX
Very happy with the service from Jim. He was on time, quick with the repair and seems to have our double wall oven working correctly now.
Response from ApplianceCare:
Thank you for the review, we love hearing back from customers!
Bonnie
Bonnie - Mico, TX
Richard was on time, very curious, work effectively, cleaned and removed all debris.
Response from ApplianceCare:
Thank you for the review!
Fast and great
Kevin - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great
Terry - Converse, TX
Response from ApplianceCare:
Thank you
Great customer service
Elaine - San Antonio, TX
Response from ApplianceCare:
Thanks!
Colton did a fantastic job diagnosing issues and replacing parts! Highly recommend
Angela - Boerne, TX
Colton did a fantastic job diagnosing issues and replacing parts! Highly recommend
Response from ApplianceCare:
Thank you for the review!
Gene
Gene - Blacksburg, VA
Great service.
Response from ApplianceCare:
Thanks!
Great Service
Luisa - Salem, VA
Response from ApplianceCare:
Thanks!
Great Service!!!!!
Sam - Blue Ridge, VA
Uriah was very professional and knowledgeable and extremely helpful!!
The service was great and Uriah was very knowledgeable. Uriah answered all my questions and explained exactly what the problem was and proceeded to co
Robert - Fairlawn, VA
Overall it was a good experience.
Response from ApplianceCare:
Thank you for leaving a review.
Great service
Linda - Blacksburg, VA
Response from ApplianceCare:
Thank you.
Great service
Eduardo - San Antonio, TX
Great.
Response from ApplianceCare:
Thank you!
My initial experience with Appliance Care was far from positive. I called, was told about the cost of the visit and given an appointment time. After
Rosario - San Antonio, TX
Trouble free.
Steven - San Antonio, TX
Repairman came out on time,Checked it out and came to the same conclusion-New ice maker. Had the part installed in a few days after ordering parts. It pays to have the extended warranty.
Response from ApplianceCare:
Thank you for the review!
Great service
Karen - Roanoke, VA
Response from ApplianceCare:
Thank you!
Microwave
James - San Antonio, TX
Response from ApplianceCare:
Thanks!
Charles
Charles - San Antonio, TX
Have my Whirlpool Refrigerator for about 10 months now and the upper refrigerator section stop cooling. Call ApplianceCare and Tommy Brown the Technician came out to take a look at the fridge and was a very friendly person and returned the next day with some new parts to repair the problem.
Awesome service
Suzanne - Floresville, TX
Steve was so quick about identifying the problem and getting a replacement part. He had it fixed before I had a chance to come outside!
Response from ApplianceCare:
Thank you for the review, we love hearing back from our customers.
Great service
Jared - Boerne, TX
Awesome service
Michael - San Antonio, TX
Response from ApplianceCare:
Thanks!
good service, once tech had the replacement part
Janie - Converse, TX
Awesome Young Employee
Carol - Spring Branch, TX
Mr. Garcia, was such a help. He showed us that our problem was in the programming of the oven and he showed us how to correct the programming. He even forwarded a homeowner's manual to us that we never had. You could clone this young man and your business would skyrocket. I commend him and your business for such wonderful customer service. Carol Young
Response from ApplianceCare:
Thank you so much for the review, we love hearing back from our customer!
Good service. Just hope it wasn’t my water pump
Diana - San Antonio, TX
Response from ApplianceCare:
Thank you for your review.
Great service!!!
Pete - San Antonio, TX
Response from ApplianceCare:
Thanks!
Great service very knowledgeable and pleasant
Mariza - San Antonio, TX
He was knowledgeable and helpful. I couldn’t have asked for a better technician.
Response from ApplianceCare:
Thank you for the review.
Joyce
Joyce Saurage - Boerne, TX
Wonderful service, this guy is very efficient and knowledgeable.
Great service
Barbara - Victoria, TX
Response from ApplianceCare:
Thanks!
Stove burner replacement
Joe - San Antonio, TX
Great job. Very Knowledgeable
Response from ApplianceCare:
Thanks!
Great Customer Service
Gloria - San Antonio, TX
Shawn always showed up on time, was very courteous and was able to assess the problem with our Whirlpool washer and order the parts, then returned in a timely manner for the repair. I would use this company again and give them a 5 star recommendation.
Response from ApplianceCare:
Thank you for the review!
Great Service!
Harvey - San Antonio, TX
Richard is the definition of professionalism. He explained everything he was doing. The part he replaced did not ultimately solve the problem, but it was no fault of his. He work very efficiently, cleaned up and always respected our house. Thanks Richard for giving an A+ effort although the refrigerator won this round.
Response from ApplianceCare:
Thank you for the review, we appreciate the feed back.
Great service
Leah - Spring Branch, TX
Great service. Very friendly and knowledgeable!
Efficient
Brian - Victoria, TX
Response from ApplianceCare:
Thanks!
Refrigerator Repair
Gina - San Antonio, TX
Shawn arrived on time and did a great job of repairing our refrigerator
Response from ApplianceCare:
Thank you for the review.
Great service
Courtney -
Showed up on time was very courteous and efficient and did a great job with the repair.
Response from ApplianceCare:
Thank you for the review.
Great service
Jose - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great Service!
David - San Antonio, TX
Response from ApplianceCare:
Thanks
Helpful, Pleasant & Determined to Make It Right
Helen - San Antonio, TX
Although it took a while to get the proper parts and solution, we always had confidence in his reliability and in the care he took.
Gwen
Gwendolyn - San Antonio, TX
The technician was VERY professional, wore a mask, kept his working place clean, and explained all of the repairs that were need very nicely! Great job!
Response from ApplianceCare:
Thank you for the review!
Great Service!
Junior - Cibolo, TX
The technician was detailed oriented and very professional.
Good quick service
Louis - San Antonio, TX
All went well
Good service. Very informed
Lee - San Antonio, TX
Response from ApplianceCare:
Thank you for the review.
Robert
Robert - Corpus Christi, TX
Improvement needed!
Response from ApplianceCare:
Thank you for the review, we will look into this.
A Very Pleasant and Honest Service Call
JustTheFacts - Corpus Christi, TX
This is the first time ever that I used Appliance Care. I had to use their service because they are contracted service providers of Kitchen Aid; and trained and certified technicians by Kitchen Aid for the Corpus Christi area. After I contacted Kitchen Aid and made a service appointment, I was almost immediately contacted by Appliance Care via email to confirm all the details of the appointment including a picture of the technician who would coming out to service my dishwasher. I really liked the fact that the company was very mindful of my safety and security and wanted me to know ahead of time the identity of the service tech. who would be coming out. My appointment was scheduled for 11:00 AM; however, the tech. arrived around 10:30 AM. But he was very respectful of my time and didn't ring the bell early and waited in his truck for the scheduled time. I happened to notice his truck parked in my front drive way so I I went outside and told him him it was perfectly fine if he started earlier in my home. Actually I was happy he came earlier. However, he did initially apologize for being early and hoped he did not inconvenience me. I invited him inside into the kitchen and explained to him the issues I was experiencing. He politely explained to me that I would be charged $105 for the service which I told was reasonable for him coming out to investigate, and I had no problem with that. Actually Maytag also told me that when I made the appointment. Then he said the proceed and try to diagnose the problem, and afterward he diagnosed the problem; he would prepare for me a written estimate for parts and labour to fix the problem and would review it with me and wait for my decision to approve and proceed or not. He was very professional and polite, and not pushy. He gave me the sense that he was there to help me by identifying the problem and a solution with a detailed list of expenses so that it would be up to me to determine how I wanted to proceed based on a costs/benefits analysis basis. I really liked how he in addition to showing me physically in detail the specific items that were failing and would need to be replaced. But he went a further step and with his cell phone made a live video showing me where and how it was leaking and so forth. This information only confirmed what I thought to be the problems. Since I have a physical disability and don't have the motor skills and physical strength to repair the dishwasher as I would have done several years ago when I was in better shape; I thanked him for coming out and told him that the cost to repair the machine was not justified, and I would probably be purchasing a new dishwasher. He totally understood and empathetic with the decision I made. He gathered up his tools, equipment, etc. and checked the work area to make sure it was a clean as it was when he arrived. He thanked me for the business, and said to call if I had any further questions or concerns. I then walked him out and back to him truck and he departed.
Response from ApplianceCare:
Thank you so much for sharing your experience with us, we love to hear how service has been. Thank you for using our services.
Great professional service
Kelly - Victoria, TX
Was on time!! Friendly, and solved the problem. Excellent!
Response from ApplianceCare:
Thank you for your review.
Dan
Dan - Blacksburg, VA
Once I gots through to the sign in system the service and cooperation was great. It was very hard to call using the telephone because of waiting time. Once I was able to make contact using my computer/cell phone the cooperation and communication was very good
Response from ApplianceCare:
Thank you for the review, we will look into this and do our best to improve it.
Still Not Fixed
Manuel - Odem, TX
John has been out 3 times to work on the fridge now and the last time completely replaced the ice maker with a new unit (bc that’s what was recommended by him after 2 other fixes didn’t work). Ice maker is still not working and I’ve had to call for another service repair (5th one to schedule in almost 2 months.
Response from ApplianceCare:
we do apologize that the issue hasn't been resolved yet, our technician is doing his best to make sure we get this fixed.
Great Service
Mary - Portland, TX
Michael was very helpful and knowledgeable, also very friendly.
Response from ApplianceCare:
Thank you
Very professional appt.
Debbie - Greenbrier, AR
Jeff was very professional. He was courteous and polite. He checked the machine out thoroughly and explained what he was doing and demonstrated “how to” do things. He even protected my wood floor before moving the machine.
Response from ApplianceCare:
Thank you for the review.
Great Service
Melissa - Victoria, TX
The technician called ahead and arrived on time. He came prepared with what us would need to make the repairs to our oven. My overall experience was a great one fast, prompt, and very courteous customer service!! Keep up the good work.
Response from ApplianceCare:
Thank you for the review, we love hearing from happy customers!
Michael was so nice and professional!! I hope he comes out again when I need repairs!!!
Melody - Portland, TX
Michael was quick to resolve the problem!!
Response from ApplianceCare:
Thank you.
Repair on Whirlpool refrigerator
Kathy - Hollins, VA
Uriah was very pleasant and professional. He quickly repaired our ice maker, explaining what he was doing. We would not hesitate to use ApplianceCare again if needed
Response from ApplianceCare:
Thank you, we are glad to hear good service.
Great
Marcus - Victoria, TX
John was excellent, He did a great job fixing the fridge. He was social and didn’t mind me asking questions on how the system worked. Even though he was behind in his schedule due to having to drive from corpus to Victoria he still took the time to complete the job thoroughly. He also didn’t mind taking the time to explain things to me. I noticed on the tracker he had 8-9 stops that day, which doesn’t account for drive time in his schedule. Having worked in delivery for years I have had to work many late nights due to sales over booking and not accounting for drive time on routes. Dependable and courteous workers are hard to come by, take care of them by not spreading them too thin and overbooking by not accounting for drive time. Take care of your employees and they will always take care of the company.
Response from ApplianceCare:
Thank you for the review, always happy to hear satisfied customers.
Great Technician & service
Thomas - Port Aransas, TX
Great service. The tech communicated well and fixed our dishwasher quickly.
Response from ApplianceCare:
Thank you.
Chris
Christopher - Corpus Christi, TX
On time and knowledgeable
Response from ApplianceCare:
Thanks!
Quick response to major annoying problem !
Dennis - Corpus Christi, TX
Very Impressed with the whole repair system. Great communication with Customer on repair status. Notice with photo of who is coming to do the repair. Excellent knowledge of the technician to diagnose the problem and skills to install needed parts quickly and correctly.
Response from ApplianceCare:
Thank you for the review.
Great Service
Juan - Taft, TX
Response from ApplianceCare:
Thanks
Jesdamex
Jesse - Corpus Christi, TX
Excellent service
Response from ApplianceCare:
Thank you!
Great service
Mark - Victoria, TX
Technician was great and knowledgeable. Technician deserves a raise
Response from ApplianceCare:
Thank you
Great appliance tech-- delay in parts
Tiffany - La Vernia, TX
Due to COVID the part needed from Whirlpool kept getting pushed and pushed out for about 2 months. Which was out of the appliance repair company however it was just lengthy.. the tech that fixed the dishwasher is great! Top notch guy and I hope if anything else goes wrong they send him back this way.
Response from ApplianceCare:
Thank you for the review, and we do apologize for the inconvenience of having to wait on those parts.
Diana Lopez-Trejo
Diana - Corpus Christi, TX
The wash was washing but not spinning the way it should. But after the visit of the repairman. He could not take off the plate and would have to break it to see what the problem was. I ask how much it would be to maybe fix it and he said Maybe another $300 or more dollars. So I paid 187.00 for the trip to my house and labor and the washer really did not get looked at because of the plate wasn’t able to be taken off. The last thing is that after all that now the washer dosen't do even wash now.
Response from ApplianceCare:
Thanks for the review. We are going to pass the info on to a manager so they can take a deeper look at the situation
Great Service, Long Wait for Parts
Larry - Corpus Christi, TX
Great service but they had to wait months for parts for our refrigerator
Response from ApplianceCare:
Thank you for the review, we do apologize for the wait.
Great service
Kathrine - San Antonio, TX
🌞
Response from ApplianceCare:
Thank you
Awesome
Lila - San Antonio, TX
Response from ApplianceCare:
Thanks!
Very Happy
Michael - Fredericksburg, TX
These people are great and on time and get repairs done quickly. I highly recommend them.
Response from ApplianceCare:
Thank you for the review.
Great service.
Vinh - San Antonio, TX
Response from ApplianceCare:
thank you
Ice makers repair
Douglas - San Antonio, TX
Excellence service
Response from ApplianceCare:
thank you for the review.
Great service.
John - Benton, AR
Response from ApplianceCare:
Thank You!
Jennair Refrigerator Repair
Jeff - Boerne, TX
ApplianceCare was very prompt and fixed our JennAir. They were courteous and professional. Technician was wearing a mask and following all safety procedures. Great job!
Response from ApplianceCare:
Thank you, glad we were able to be of service.
Sandra
Sandra - Hot Springs, AR
They did a great job. Was at our home when they said they would be.
Response from ApplianceCare:
Thank you.
Speedy service
Jill - San Antonio, TX
Response from ApplianceCare:
Thanks.
Super Nice
Michael - San Antonio, TX
Down to earth and he was super nice.
Response from ApplianceCare:
Thank you for the review.
Quick and Professional
Ashley - Boerne, TX
Douglas assessed our new Scotsman and was in and out quickly. He was very professional!
Response from ApplianceCare:
Thank you
Great service
Richard - Hot Springs, AR
Very knowledgeable and answered all my guestions
Response from ApplianceCare:
Thank you for the review.
Great service
Aaron - Heber Springs, AR
Response from ApplianceCare:
Thanks.
Good job👍🏼
Thelma - San Antonio, TX
Richard was quick & thorough...appreciated his attention to detail.
Thank you, overall a great experience
Paul - Boerne, TX
There was a delay “due to Covid” with getting a replacement part, but overall a great experience with no complaints.
Shawn is very knowledgeable, professional and provided awesome service!!Awesome service
Mrudula - San Antonio, TX
Very content with Shawn Woodworth
Excellent Service!
Paula - San Antonio, TX
My service Technician was fantastic! Professional and quick with assessing the issue and fixing the problem! Would definitely recommend and use again! Thanks for your help!
Very pleased with service.
Wanda - San Antonio, TX
Thomas was very polite and professional. I will definitely use your company again for all of my Whirlpool appliances.
Great service muy buen servicio
Buscareli - San Antonio, TX
Very professional
excellent service
Josie - San Antonio, TX
very polite young man and thorough
Citci
Mustafa - San Antonio, TX
Great service!!
David - Devine, TX
Jesse C was an owesom tech he was here early did a excellent job on my washer.
Finally a company who coul actually repair my Fridge!
Thomas - San Antonio, TX
After 3 other companies,Appliance care actually fixed my Fridge. Christian, came and diagnosed the problem, was professional and friendly and told me exactly what needed tro happen, i.e. order the parts and gave me a return date to fix the issue, then Thomas came and did exactly what Christian said was going to happen! No Leaks, Water Dispenser works all the time now, and I don't have to get a new fridge! Thanks Appliance Care!
Amazing service
Clint - Mico, TX
Always dependable, professional and on time.
Cindy - San Antonio, TX
The problems with the frig have been ongoing but Steve never gave up!
Awesome Service
Aida - Helotes, TX
The technician they sent out went way above and beyond customer service. I highly recommend this company.
Great service
James - San Antonio, TX
Kitchenaide
Ernest - Universal City, TX
Wife saids good job but the tech was grouchy.
Great service
Ann - San Antonio, TX
Justin was very friendly and professional
great service
Guillerma - San Antonio, TX
jessie was very knowable and knew what to do. He was very carful to wear a mask and comply with covid 19 precautions.
Great Service
Mark - San Antonio, TX
Jim was great!
Refrigerator concerns resolved
Donna - San Antonio, TX
Jim was very helpful in resolving my refrigerator issues. He was on time, got his work done and left me with more knowledge about my new fridge.
KitchenAid Lighting Repair
Gerry - Boerne, TX
Douglas Herbert did an outstanding job repairing our KitchenAid refrigerator. It was the 3rd lighting issue we had from the 2 yr old Fridge. The series connection was not as simple to fix by replacing the LEDs or wire harness. Douglas troubleshoot the problem to a lighting control board. After his 3rd visit he promptly replace the board & the lights turned on. Douglas was very professional by calling ahead of time, respectful, wore his mask & always on time.
great service. Prompt
William - San Antonio, TX
Great service.
Scott - Comfort, TX
He was full of knowledge and was in and before I knew it Thanks for the good service
Dryer Failure
Mark - San Antonio, TX
after 3 weeks and a tech coming every week I still have no working dryer
Still not fixed
Hermnan - Floresville, TX
John
John - San Antonio, TX
Great job
quick, fast, and knowledgeable
Aura - San Antonio, TX
No communication
Mark - San Antonio, TX
I have waited over 3 weeks to get my dryer fixed, and it is still not fixed. When I finally had enough and requested another tech, they said I would have to wait till next week cause the old tech had the part. When the new tech showed up he said the problem was not the dryer but the electrical plug. Funny how the 3 previous visits never addressed that and had me order a different part every visit, and the plug is in fact not the problem.
Great service
Daven - Schertz, TX
Satisfied customer
Rachel - San Antonio, TX
Great service! Very patient and extremely satisfied.
Not Only On Time, Early
David - San Antonio, TX
Not only was the appointment met on time, but early, and there was a phone call to confirm early was ok. He was nice and efficient! Best customer service we've had in several months!
Keith Scott
Keith - Fredericksburg, TX
Great Service
Jazmin - Converse, TX
My technician was very professional, and I appreciated him wearing a mask the entire time he performed my service.
Service - experience
Tyler -
Great Job, very helpful
knowledgeable
Patti - Sarita, TX
Wanda
Wanda - Radford, VA
Very good service
Prompt, courteous and thorough
Dianne -
Our technician was a pleasure to work with. He was prompt, courteous and thorough.
Ramon
Ramon - San Antonio, TX
great job
Nice employees
Kim - San Antonio, TX
It was under warranty still.
Owner
Kristin - Roanoke, VA
Good service, excellent explanations
Fridge warranty repair
Kevin - Roanoke, VA
Fast service.
Warranty repair
Debbie - Blacksburg, VA
Praise
Jana - San Antonio, TX
Quick service, no upsale, wonderful technician, highly recommend and will use again.
Great service!
Lisa - San Antonio, TX
Great
Todd - Boerne, TX
They were great. Fixed the problem and very professional.
Awesome
Walter - San Antonio, TX
Fuss free
Great Service by Ezequiel
Sofia Cancino - San Antonio, TX
Ezequiel, is very knowledgeable. Looked for the Source of the burning smell in the washing machine. He didn't give up. He found it and showed me where it was coming from. If, I need service, I will surely call you'll and ask for Ezequiel.
Michael R.
WASHER MAYTAG MVWB835DW4 "Called and spoke with the customer. She said they have no water and electricity and arent staying there right now, will call back and reschedule when things get back to normal. ; O-emld tckt"
John L.
DRYER WHIRLPOOL WED4815EW1 "Inspected unit, found issue to be with been hose. Ventilation hose clogged, this was causing unit not to heat properly. Removed obstruction, issue resolved"
Michael R.
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Called and spoke with the customer, has no electricity, said we will have to reschedule for another day. I was not sure when to reschedule the customer due to the winter storm. In speaking with the customer, he said the plastic on the console is separating from the buttons. I would go ahead and order the console. Please reschedule the customer when the part comes in.; O-emld tckt"
Michael R.
DRYER WHIRLPOOL WED4815EW1 "The appliance isnt heating, tested the thermostats, the thermal cutoff was bad, installed part from one I had in TS part W10900067 the appliance is heating and working normal"
Michael R.
OVEN KITCHENAID KOCE507ESS09 "Installed inverter, no longer giving the error code, the appliance is heating and working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRS555SSIHV00 "The ice maker quit making ice, tested the ice maker, it was rotating and calling for water but there was still ice in the fill tube. Used the steamer to defrost, ran the fill test numerous times, the water is flowing normal and filling properly."
Adam H.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Inspection of unit shows compressor will turn on but cannot feel any air circulation and unit not coming two temperature. Unit will possibly need Freon charge. Components Priya need evaporator fan start device in capacitor as well as control to resolve issue. Have not sent returned ; ordrng 1 2303825 (sub 4388931)
Adam H.
RANGE AMANA ACR4303MFB4 Because this would be the third call for the same unit and the previous two calls were the same reason the oven was not functioning I did speak with the manager on property to inform them that if it was again the same issue that they would be liable for the diagnostic charge of 109+ tax. Management said they would be pulling the unit from that apartment and testing in a separate unit to see if it was in fact a power supply issue I gave customer all contact information to call us back and let us know what she found out. Property never called back but I did try to reach out and make contact with the apartment complex woman who answered the phone gave me her supervisors phone number tried to contact several times no answer. Contacting partner team to document. Sr#7729982757
Michael R.
WASHER WHIRLPOOL MVW7232HW0 "I spoke with the customer, she said its pretty bad where theyre at, icy and snow, not to come out. Rescheduled customer ; schdld next appmnt for 2/24 WED !"
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Inspection of unit shows icemaker has crack at motor housing allowing water to trickle in to ice bin which in turn is freezing into one solid lump. Replace icemaker to resolve issue. Tested unit call for water no leaks no issues. Issue resolved
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "The customer said it wasnt hardly getting any water and wouldnt drain all the water at times. No error codes, tested the inlet valve and drain both are working normal,no obstruction in the drain line, possible issue with water level sensor, installed control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Michael R.
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Adam H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer complaint of unit not dispensing ice. Inspection of unit shows good functionality of both auger maker and ice door seal is good and is shutting completely. Unable to duplicate customers concern or complaint of icemaker not dispensing. Issue resolved
Michael R.
DRYER MAYTAG MED5630HC0 "Making a rattling noise, removed the front panel and lint duct assembly, found the the lint duct bracket or clip was not secured properly therefore the exhaust pipe and clip were rattling, made adjustments and made sure it was secure, put front panel and connections back in place, ran the appliance, no longer making the rattling noise, appliance is working normal."
John L.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Small leak at drier, soldered. Issue resolved."
Michael R.
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Adam H.
WASHER MAYTAG MVWB965HW0 Duplicate ticket
Douglas H.
REFRIGERATOR JENN-AIR JFC2290REP00 Last trip found faulty defrost harness. Replaced that to resolve the issue and then customer stated water pressure issue was never resolve. Found that to be filter head. Ordering that to resolve that issue. Part not readily available. ; ordrng 1 W11346623 (Filter head)
Douglas H.
REFRIGERATOR KITCHEN AID KRFC604FSS01 "Customer stated rc section wasnt cooling. Unit was unplugged when arrived, customer stated another service company thought issue with compressor. Found issue to be refrigerator Evap cover. Quoted around 220 for Evap cover. Customer is going to attempt to get that part covered through kitchen aid. Did want to proceed with order either way. Also customer asked for a new pantry drawer. That part is around 101 before tax. Ordering both to resolve the issue. Evap cover on b/o ; ordrng 1 W11395635 (Evap cover) and 1 W11115323 (Pantry bin)"
Douglas H.
MICROWAVE OVEN KITCHEN AID KEMS308SSS00 "Customer stated unit microwave not heating. Upon testing unit, ran it about 7 times and during the last 3 tests it slowly started heating. This issue is caused by a failing magnetron. Quoted 401.13 for p&l plus tax. Collected sc. customer wants to proceed with repair. Ordering magnetron to resolve the issue. Part not readily available. ; ordrng 1 W11346197 (Magnetron)"
Richard G.
RANGE WHIRLPOOL WFG320M0BS3 Replaced orifices. Burners are lighting intermittently. Will need to replace burner heads.; ordrng 1 WPW10515453 (burnr-head) and 1 WPW10515454 (burnr-head) and 2 WPW10515455 (burnr-head)s
Richard G.
DRYER SAMSUNG DV52J8700EP/A2 "Customer complaint is that the unit is making a rumbling noise. Verify issue. Ordering rollers, belt, pulley, and blower wheel.; rqstng P&A on 1 6602-001655 (BELT) and 1 DC67-00180B (BLOWER WHEEL) and 1 DC93-00634A (IDLER) and 4 DC97-16782A (ROLLER)s"
Douglas H.
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 "Last tech found faulty compressor. Confirmed diagnosis. Quoted 579 for labor. Customer wanted to proceed with repair. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit functioning properly now. Per sb web SS parts still covered but labor is not. Collected labor costs."
Richard G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Customer complaint is that the light for the freezer has gone out and the ui on the flex zone door is no longer working. Ordering door and harness.; rqstng P&A on 1 DA81-03683W (FLEX ZONE DOOR) and 1 DA96-00641B (HARNESS)
Douglas H.
REFRIGERATOR MAYTAG MRT118FFFH05 "Customer stated unit too cold in freezer and felt like abnormal noises coming from unit. Found temp issue to be control set on coldest temp. Noise issue is normal noises per manufacture specs and noises described are in the use and care guide under troubleshooting as such, explained and showed customer this. She is understanding that for the noises she is hearing it is normal. No further issues at this point."
Richard G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the unit made ice once then stopped again. Water is not getting to icemaker. Called techline and spoke with Butch. Says to replace both icemaker and valve. Both replaced in past year.; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt)
Douglas H.
REFRIGERATOR KITCHENAID KRMF706EBS01 Last trip found faulty compressor per techline. Replaced compressor per techline. Unit cooling now. Advised customer of at least 24 hr cool down. No further issues at this point.
Ezequiel V.
WASHER WHIRLPOOL MVWC565FW2 "Checked washer found error code f1e1 control fault,preformed diagnostics testing board failed test, ordering control board to resolve issues; ordrng 1 W11399433 (Control Board)"
Richard G.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Thawed evaporator and replaced harness and thermistor. Evaporator started frost pattern. Collected parts and labor.
Justin R.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Spoke with customer and she agreed to wait for console. She will have this current unit hooked up to WiFi to see if it improves any. ; ordrng 1 W11297728 (Console)
Richard G.
WASHER KENMORE 796.41262.610 Customer complaint is that the drum is not spinning. Ran unit through diagnostics and was unable to locate any issues. Customers daughter will monitored call us back if needed. Collected service call fee.
Richard G.
WASHER MAYTAG MVWB835DW3 Customer complaint is that the unit is leaking. Automatic test was not able to reproduce leak. Filled unit with water and drained it. Water is backing up in the drain pipe. Customer will need plumber to get the pipe unclogged.
Richard G.
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the range is missing the power cord. The range is not missing the power cord. Closing job.
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found lid lock fault code, after performing diagnostics testing error code cleared washer is working as designed. No issues. Job complete."
Richard G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced pump and motor, control, filter, and stop. Tested to complete. Unit is good to go."
sjellison@appliancecareoftexas.com
DRYER MAYTAG MEDB765FW0 Replace the control and overlay as per last technician found that the unit is not feeding the appropriate amount of power to the control board only getting about 12 V the terminal block must be changed out as the power supply is correct and youre only getting a bad reading when actually connected to the terminal block ordering all wires to rewire unit.; ordrng 1 W10907915 (harns-wire) and 1 WP3397659 (block-term)
Justin R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Replaced freezer door, tested to complete."
sjellison@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRSC703HBS00 Found that the refrigerator section is frozen up again ordering both thermistors along with the fan; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W11340145 (FAN)
Jim G.
RANGE WHIRLPOOL KFDC558JSS00 Verified an issue with the burner plate.
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDB765FW0 "Call back was reported within 90 days SC and labor covered as well as parts, inspected unit and found door doing same thing as before other tech ordered same parts that i had installed already but after 2.5 months issue is occurring again. Inspected cabinet and frame dont see any damage however toe panel has dent in it causing the panel to not sit square not sure of this is cause of door coming out of alignment again with front panel. Called tech line spoke to Joel sr number 7729987632 he advised me toe plate not causing issue to replace parts ordered advise customer that there will be no more concessions for repair. Replaced parts door operating correctly all operations normal.; ordrng 1 WP3406797 (Toe panel)"
Justin R.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced missing friction sleeves.
Tommy B.
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated the issue is the unit is non-functional. Display shows F2E1 error. Found issue to be faulty control. Ordering new control to resolve issue.; ordrng 1 W11295998 (Control)
Jim G.
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Verified an obstruction in the fan. Used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
Ezequiel V.
DISHWASHER KITCHENAID KDTM704ESS2 "Checked dishwasher found soap dispenser not opening completely, ordering dispenser and mounting brackets to resolve issue. Collected 2nd appliance fee.; ordrng 1 W10861000 (detergent dispenser) and 1 8212560 (brckt-mtg)"
slockhart@appliancecareoftexas.com
DRYER MAYTAG MED6230HW1 This is duplicate ticket to job 84072 confirmed parts needed on order called customer to let them know parts are back ordered. Per NR closing this ticket out.
Justin R.
MW-HOOD COMBO AMANA AMV2307PFS3 Customer called and said she has an emergency and needed to leave. ; saved tckt
Jim G.
DRYER MAYTAG MED6630HC0 Adjusted dryer vent clip. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Justin R.
DISHWASHER WHIRLPOOL WDT750SAKB0 Still waiting to hear back from customer. Rescheduled; O-emld tckt
Jim G.
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Unit is under warranty with Scotsman as the initial issue began months ago. Cleared drain line which also had a slight obstruction.
Justin R.
COOKTOP GAS KITCHEN AID KCGD506GSS00 Blower not received yet. Reschedule for when it comes in. ; O-emld tckt
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Issue is that dispenser still is clumping up. Ordering new ice maker and chute. Will call customer when parts come in?; ordrng 1 W10898228 (Ice maker) and 1 W10682175 (Plate), states that autho needed"
sjellison@appliancecareoftexas.com
RANGE WHIRLPOOL WFC310S0ES3 9621 Replaced the control and tested unit good to go
Justin R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Made adjustments on front legs to get unit leveled and quiet.
sjellison@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Replaced all parts as per tech line and he even added PRV just threw my own attempt cannot make the unit fail in any other way than the ice is shooting crazy out of the shoot instructed customer to raise cup a little bit higher I still shoots out of the side every now and then last ti
Colton B.
RANGE WHIRLPOOL WEE510S0FS "Issue is no heat. Found power cord incorrectly installed. Fixed power cord, unit tested good."
Jesus C.
WASHER WHIRLPOOL WTW5000DW3 Gate code. 3489. Tested unit. Noise during spin. Found bad cam. Will order new assembly. ; ordrng 1 W10721967
Colton B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue is that ice keeps building under the ice bin. Called techline who coordinated with engineering to give me instructions (SR 7729989520). Engineering wanted me to completely clean out ice assembly and raise the front legs of the refrigerator. If customer calls us back out were supposed to email steve_kelly@whirlpool.com with pictures and phone number so that we can work with him directly. Marking as complete for now.
Tommy B.
WASHER MAYTAG MVWB765FW3 Customer stated that the unit is making knocking sound. Demonstrated the issue with a video. Issue occurs during agitation only. Unit needs a new gearcase. Called tech line spoke to Bruce. 7729988366; ordrng 1 W11393685 (Gearcase)
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Removed door and old gasket cleared foam from liner installed gasket with adhesive installed door heated gasket advised customer to not open door for a few hours all operations normal.
Justin R.
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Replaced bad aux pump and recirculating pump.
Jim G.
WASHER WHIRLPOOL WFW5620HW0 Replaced switch. Issue appears resolved.
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Swapped out user interface and demonstrated to customer how to calibrate oven. Unit testing good with no further issues at this time.
sjellison@appliancecareoftexas.com
RANGE WHIRLPOOL WEG745H0FS0 Replace the igniter and tested unit everything is working as it should bake is coming on almost instantly and broil kicks on as well collected for labor and service fee parts are covered under authorization
Tommy B.
RANGE KITCHENAID KIRS608BSS0 "Customer stated the issue was the unit is no longer functional. User interface is unresponsive. Found issue to be caused by faulty control. Ordering parts to resolve issue.; rqstng P&A on 1 WPW10686475 (Control), states that autho needed"
Douglas H.
DISHWASHER WHIRLPOOL WDT970SAHV0 Customer stated same issue as before. Found issue to be the track stop popped off. Put stop on proper position. Explained this isnt the same issue as before. I ensured stop wouldnt come off. Unit testing good. No further issues at this point.
Tommy B.
OVEN GAS WHIRLPOOL WFG320M0BS3 Replaced upper door trim to go to completely reassemble door. No further issues at this time.
Colton B.
REFRIGERATOR MAYTAG MFI2570FEZ07 Customer issue is intermittent freezing in the refrigerator section. Already called techline on this issue. Talked to DS about getting a refrigerator temperature reader for customer. Will reschedule for Tuesday when we have the sensor. ; O-emld tckt
Douglas H.
VENT HOOD WHIRLPOOL UXT5230BDS "Customer stated unit making weird noise. Motor and fan sounded normal. Did hear a vibration noise. Removed fan motor and blade and tested unit, unit not making noise when fan out of the housing. Reinstalled fan and unit continues to make the noise. When upward pressure is put on the unit as a whole the noise quotes down. Issue appears to be from the installation of the unit, screws loose in wood causing unit to sag ever so slightly. Advised there wouldnt be anything else I could do for the unit. No further issues at this point. Collected sc."
Shawn W.
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 The temperature in the fresh food section is 71 F and the freezer is at -17 F. The control board is not lighting up at all. Called Tech Line and spoke with Robert. SR#7729993775. I found that this unit will need a defrost wiring harness. It was shorted. Part ordered. Our customer paid our service fee. Remaining balance upon completion; ordrng 1 W11260592 (Harnes wire)
Douglas H.
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Last trip found unit needed new control. Installed new control to resolve the issue. Unit began getting colder prior to departure. Collected p&l. Gave discount on part as it took so long to get it in.
Shawn W.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 I uninstalled the microwave oven combo from the cabinet using the oven dolly. I replaced the control board. I set the date and time and checked the proper model number. I cycled the unit by preheating the bake element to 275 degrees F. It reached temperature. I checked the unit for the error returning according to the service manual. It did not return. Unit is now fully operational. I reinstalled the unit.
Jesus C.
RANGE WHIRLPOOL WFG320M0BS Unit has damage on control panel and cooktop. New panel came in damaged. Will order both. ; ordrng 1 WPW10535710 (Cooktop) and 1 W11097777 (Panel)
Shawn W.
OVEN ELECTRIC (D KITCHENAID KEBC208KBS0 Disassembled oven door. Replaced broken glass. Assembled door. Installed door. Job complete. Customer is paid in full.
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Verified blowers are at fault and nonresponsive. ; ordrng 2 W11248652 (Blowers)s
Ezequiel V.
WASHER MAYTAG MVWB965HW0 "Checked washer found no issues with washer no error codes, washer is working as designed. Job complete collected service call fee."
Jesus C.
REFRIGERATOR WHIRLPOOL WRF540CWHB01 "Complaint is fresh food section will loose cooling intermittently. Tested unit. Freezer fan is running intermittently. Cannot cause failure to test fan. Will need to replace fan, control and supply. ; ordrng 1 WPW10317076 and 1 W11024089 and 1 WPW10677146"
Jesus C.
DISHWASHER WHIRLPOOL WDT720PADM2 Tested unit. Sump motor not running. Goo power to motor. Will need to replace to correct issue. Gave estimate for repairs. Customer does not want to continue. Collected payment for service fee. Job complete.
Colton B.
DISHWASHER AMANA ADB1400AGW1 Issue is that unit is not washing. Found F4E3 error in diagnostics. Ordering new sump assembly to resolve issue.; ordrng 1 W10888591 (Sump assembly) and 1 W10906422 (Control)
Shawn W.
COOKTOP GAS WHIRLPOOL W5CG3625XS00 I removed the cooktop from the counter and uninstalled. I replaced the spark module and the wiring harness. I assembled and installed. Tested unit. It is fully operational now.
sjellison@appliancecareoftexas.com
OVEN ELECTRIC (D JENN-AIR JJW2830IL00 "028 gate code, Replaced latch and control as per last technician tested unit everything appears to be working as it should instruct the customer to try running the self-cleaning mode again if problem reoccurs give us a call they will send 16 back"
sjellison@appliancecareoftexas.com
DISHWASHER MAYTAG MDB8989SHZ0 Call partner team to figure out whether or not there was information on the customer having the house service by exterminator no such information has been relayed to whirlpool on there and informed customer that they must have this sent to Walpole before we could have anything service and the unit would still not be covered for the initial repair caused by the infestation. Customer opted to close out called
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5005KW No error codes valves pump are working and shifter motor gearcase good ran test on deep water bulky water level correct. Educated customer on not using normal and deep water for most water on he detergent amount usage and loading and affresh usage all operations normal.
slockhart@appliancecareoftexas.com
DISHWASHER KITCHENAID KDTM404KPS0 "Found water float had water in it, found no leaks when running unit. Did find excessive sudsing no air gap installed. Installed air gap and gave samples for pods. Advised customer to monitor unit at this point all operations normal no leaks."
Shawn W.
WASHER WHIRLPOOL WTW8000DW5 "I ran diagnostics but it took me about 11 times and the need to use buttons I normally do not use. I received error code F2E1 UI stuck button and F5E1 lid lock. This unit will need a new console. There was also damage to the lid on the left side. Picture included. This is causing the lid to not fully close on the left side, intermittently opening the circuit on the lid lock and affecting wash cycles. Our parts department has already ordered the lid W11101059. But I will be ordering other related components needed as well as the console.; ordrng 1 WP8563965 (Left hinge) and 1 W10861714 (Hinge left) and 1 W11106749 (Console white)"
Ezequiel V.
WASHER MAYTAG MVW7230HW0 Checked washer found weak suspension and error code f0e5 off balance load is present ordering suspension to resolve issue.; ordrng 1 W11187091 (Suspension)
Tommy B.
OVEN ELECTRIC (D MAYTAG CWE5800ACS14 Customer stated that the lower oven functions but the upper oven is non functional. Found issue to be caused by a faulty control. Collected service call. ; ordrng 1 WPW10201915 (Control)
Jim G.
DRYER WHIRLPOOL WED7120HW1 Verified that the issue was due to a faulty moisture sensor and possibly also a faulty control board. ; ordrng 2 WP3387223 (Electrode)s and 1 WPW10298258 (Sensor harness) and 1 W11441686 (Control ACU)
Colton B.
WASHER WHIRLPOOL WTW4816FW2 Diagnosed unit last time out. Needs new valve and gearcase. Ordering both to resolve issue. ; ordrng 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W11210459 (Valve) and 1 W10890624 (Motor)
Shawn W.
DISHWASHER WHIRLPOOL WDT730PAHZ0 I did find indeed that the unit would fill and drain but not washed. The resistance of the heating element and motor were good. I called Andy from Whirlpool Tech Line. He explained that the motor is likely failing mechanically. The heater code comes out when the motor fails. Replaced sump and motor and not the heater. Unit is now operating as designed.
Jim G.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Installed dual valve unfortunately there was also an issue with the fill valve as well. ; ordrng 1 W11366500 (Water fill tube)
Tommy B.
WASHER AMANA NTW4516FW3 On call ahead the person who answered the phone stated that they are not the person on the dispatch. Please change the number and customer will need to update information for service.
Shawn W.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 I called our client to let them know I was running late and would still come out. We decided I would call when I was on the way. I called when I was ready to head over. They decided it best to reschedule. Please call them to reschedule.; O-emld tckt
Ezequiel V.
WASHER MAYTAG MVWB765FW0 "Checked washer found lid broken replaced lid tested washer no issues, collected all fee. Job complete."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found ice bin melting seals fan and temperature good called techline spoke to Austin sr 7729994619 found water pressure slightly high and roof of liner above ice maker not level turned down pressure to be 8oz in 8 seconds and raised left side advised customer to monitor unit.
Shawn W.
REFRIGERATOR KITCHEN AID KRMF706ESS01 I called our customer to let him know was running behind but would still come out. He preferred to reschedule. He was very understanding.; O-emld tckt
Jim G.
COOKTOP GAS WHIRLPOOL WCG97US0HS00 After reaching out to Marcone I was able to verify that the harness is need to replaced the igniter switches. ; ordrng 1 W10868533 (Harness)
Ezequiel V.
OVEN ELECTRIC (S KITCHENAID KEBS207BSS00 "Checked oven found buzzing noise coming from relay on control board, ordering board to resolve issue, due to oven not turning off. ; rqstng P&A on 1 WPW10317345 (cntrl-elec)"
Ezequiel V.
ICEMAKER (STANDA KITCHENAID KUIC18PNZS0 "Checked ice maker found auxiliary drain pump not powering ice maker, removed plug from pump plugged into wall separate from drain tested ice maker no issues, ice maker working as designed. Job complete.collected service call fee."
Ezequiel V.
RANGE WHIRLPOOL WFE525S0JS0 Replaced harness due to burnt block after replacement no issues with range . Job complete.
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replace console ui and damper for unit. Didnt need to change thermistor in freezer.
sjellison@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Sr 772998607 Unit compressor is not kicking on only making a clicking noise. Replaced starting device and capacitor as the windings on the compressor tested good the first time around unit still clicking and not turning on compressor even with new capacitor and starting device double checked windings and power source and overload relay is being fed the proper 120 V in the windings on the compressor a good call tech line to confirm that the compressor is seized up wants us to replace compressor ordering parts. Compressor is on back order parts team to reach out when available also putting in for sealed system tech. Under warranty everything should be covered; ordrng 1 876765 (mtg kit) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
Tommy B.
DRYER ROPER RED4516FW0 Customer stated that the issue is the dryer is non-functional. There is a buzzing sound when you press the start button but no other action. Removed the back panel and tested all components for resistance. The motor is faulty and will need to be replaced. Ordering parts to resolve issue.; ordrng 1 279827 (Motor assembly)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT108FZDB07 Checked refrigerator found same issue of ice build up on freezer evap spoke to techline found issue being faulty bi metal defrost ordering wire harness included bi meter defrost to resolve issue. ; ordrng 1 W11200746 (Evap Fan Wire Assembly)
Ezequiel V.
RANGE WHIRLPOOL WFG505M0BS3 "Replaced door on range due to door being broken after replacement no issues, door is closing and opening as designed. Job complete."
Tommy B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Customer stated the issue with the unit is not harvesting nice. Found ice in the ice tray but it was not dispensing ice to the ice container. Unit losing voltage to the icemaker. Ordering icemaker and controls resolve issue.; ordrng 1 W11196400 (Control) and 1 W11284458 (Icemaker)
Justin R.
DRYER MAYTAG MED6230HW1 "Will need leveling leg, will reschedule for when leg comes in. ; schdld next appmnt for 2/16 TUE !"
Colton B.
DISHWASHER KITCHENAID KDPM604KPS0 "Issue was an F8E4 error. Reinserted connector to float switch, unit tested good."
Shawn W.
DRYER WHIRLPOOL WED8000DW4 "Our customer has been having problems with the keypad. It took me a bit to get into diagnostics. Once in diagnostics I received error codes F2E1 UI stuck button and F4E4 L2 line voltage error and F4E3 Restricted Air Flow. I spoke with our client about having their dryer vent cleaned out. We discussed the electrical and they explained to me that there had been some power outages recently for work being done by CPS, the local utility provider. This unit will need a new console. Part ordered.; ordrng 1 W11106749 (Console assembly complete)"
sjellison@appliancecareoftexas.com
WASHER WHIRLPOOL WTW4816FW0 Replace the electric and the hose as per tech line. Unit still feeling a little bit deep call tech line again on this issue theyre telling me this time that it is normal for the unit to fill this deep and it is an agitator model watch the unit fill up all the way towards the top and then went into wash mode unit working as it should
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Tested unit. Found wiring harness to ice maker not making good connections. Repaired harness. Unit filled with water. Good harvest. No further issues. Tested to complete.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED4815EW1 Customer complaint is dryer stopped heating then all the sudden tripped breaker. Removed rear panel checked polarity and voltage a terminal block inspected for broken wires loose connections. Checked for shorts to ground lost neutral did amp draw unit is heating called tecline Steve 7729996087 to see if anything else was overlooked checked timer and motor mall these were good L1 amp draw at 24 amps unit operating as designed customer needs electrician.
Richard G.
WASHER WHIRLPOOL WTW5000DW3 Replaced control and valve. Calibrated unit. Tested to complete. Unit is good to go.
Chris S.
WASHER WHIRLPOOL WFW8300SW00 Customer stated that washer was leaking they ordered bellow. Replaced bellow collected SC and P&L 247.89 tested unit everything working properly.
Jesus C.
DISHWASHER WHIRLPOOL WDT730PAHZ Tested unit. Found wiring to fill valve damaged. Repaired wiring. Good water to unit. All pumps working. No further issues. Tested to complete.
Douglas H.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Last tech found faulty thermostat. Confirmed diagnosis. Replaced thermostat to resolve the issue. Unit testing good now.
Douglas H.
REFRIGERATOR WHIRLPOOL EL88TRRWS03 "Unit freezing food on top shelf still. Upon looking at the parts breakdown this model number is listed as a vertical freezer and not a refrigerator, Im calling techline as Im wondering if the thermostat replaced was for a freezer and not a refrigerator. Called techline, spoke with Tj. He asked if used WPW10424991 thermostat for previous repair and stated that we did use the correct part and service matters is just mismarked on the title page. He said that this an odd ball situation, he looked a few things, he stated likely an airflow issue. Documented issue, state there isnt anything wrong with it and said not replace anymore parts. Sr 7729981917Rearranged shelving for customer and explained what was said. No further issues at this point."
Douglas H.
WASHER MAYTAG MAV408DAWW "Customer stated, when dispensing water it sprays spastic. Found that caused by hard water build up. Removed build up to resolve that issue. Checked unit for leaks none found and attempted to level unit, customer floor isnt level so couldnt level unit properly, leveled to best of ability for situation given. Collected sc."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Found refrigerator temp at 35 degrees vent not blocked enough to cause such temperature. Ran diagnostics found RC temp error. Removed control box refrigerator thermistor fell off Molex as if it wasnt connected removed sensor checked resistance at 25 degree celsius and in ice water 32 degrees. Both tested good. Secured sensor to molex and ran diagnostics no errors issue was caused by loose connections. Advised customer to monitor unit. Job complete.
Chris S.
WASHER MAYTAG MVWB765FW4 Customer stated that washer was still making loud clicking noise found issue to be faulty assembly drive.. ; ordrng 1 W11393685 (Assembly drive)
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW4955HW1 Removed top removed basket replaced gearcase and cam ran calibration and test all operations normal.
slockhart@appliancecareoftexas.com
MW-HOOD COMBO WHIRLPOOL WMH32519HB4 Closing papers provided rom less than 30 days ago unit under warranty. Found unit is vented to outside but customer complained that exhaust blower not power full enough turned on all settings used paper towel unit pulling paper towel up to filter and motor rpm is normal. Called techline spoke to JK sr number 7729979569 removed unit checked fan and fan is installed correctly unit operating as designed tech line agreed.
Chris S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Customer stated that freezer wasnt cooling and now it working and the water dispenser wasnt working. Found issue to be to be bad water valve and faulty control board. Ordering valve control board UI evaporator harness. Control board out of stock.; ordrng 1 WPW10179146 (valve-inlt) and 1 W11449482 (Control board) and 1 WPW10197428 (Start device) and 1 W11342162 (Wire harness) and 1 W11214887 (UI)
slockhart@appliancecareoftexas.com
DRYER MAYTAG HYE3460AYW Found broken drive belt on dryer. Since belt is backordered parts told me dryer kit has same belt. Used this belt from dryer kit replaced vacuumed unit tested all operations normal. paid in full.; used 1 4392065 (REPAIR-DRYER) from stock
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW4816FW2 Found F8E1 found bad cold inlet solenoid on valve. Replaced valve with truck stock valve. Ran calibration and test no leaks all operations normal no errors. Advised customer that shut off valves at wall leaking needs plumber; used 1 W11210459 (VALVE) from stock
Douglas H.
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Customer stated unit not cooling. Found unit temps almost to spec. Compressor and cooling system functioning properly. Finding issue to be control and thermistor. Ordering both to resolve the issue. Both showing b/o; ordrng 1 WPW10384183 (Thermistor) and 1 W11353813 (Control box)
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D JENN-AIR JJW2430DS01 Turned off breaker replaced UI powered on tested unit preheated no errors ACU not needed. All operations normal.
Douglas H.
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 "Customer called in to say unit was leaking, after repair. Found inlet valve not sealing around new reservoir tubing. Ordering inlet valve to resolve the issue. Not charging customer as this part wasnt leaking prior to repair. Advised customer to leave water turned off to unit so it wont leak. Collected part cost for reservoir yesterday and ice maker was under part warranty ; ordrng 1 WPW10270395 (Smart valve)"
Douglas H.
DISHWASHER JENN-AIR JDB8700AWP1 "Unit leaking. Cause being drain motor popped off, one of the 3 clips broke off causing the drain pump to fall off. Quoted 178.06 for p&l. Customer didnt want to proceed at this moment as felt quote was too high. Advised would mark as estimate. ESTIMATE ONLY!; rqstng P&A on 1 WPW10531320 (Drain motor)"