Service History 3 - ApplianceCare

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Boerne, TX 78006

Zachary

Job Details: 04/19/2021

Replaced control board and latch. Tested dishwasher no issues or error codes found. Dishwasher is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Boerne, TX 78006

Zachary

Job Details: 04/19/2021

Checked dishwasher found hole in drain loop hose. Ordering drain loop assembly to resolve issue.; ordrng 1 WPW10545278 (Drain loop assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near San Antonio, TX 78255

Zachary

Job Details: 04/19/2021

Checked dishwasher found weak drain pump. Checked drain pump for debris. No change. Ordering drain pump to resolve issue. Collected service call. Remaining balance of for parts and labor.; ordrng 1 W10876537 (Drain pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near San Antonio, TX 78255

Zachary

Job Details: 04/19/2021

Replaced pantry door and UI due to UI not working and bad wiring. Tested refrigerator no issues or error codes. Refrigerator is working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QKS01

Near Floresville, TX 78114

Chris S.

Job Details: 04/19/2021

Replaced inlet valve everything working as designed. Collected P&L cash 257.32.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Floresville, TX 78114

Chris S.

Job Details: 04/19/2021

Customer stated that dishes wasnt drying. Got fault error codes for heating element and vent motor. Ordering parts. Heating element psp item.; ordrng 1 W11416460 (Vent assembly) and 1 W11537778 (Heating element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Poth, TX 78147

Chris S.

Job Details: 04/19/2021

Customer stated that icemaker wasnt working found issue to be faulty icemaker. Replaced icemaker with truck stock. Tested unit everything working properly.; used 1 WPW10300024 (ICE MAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Converse, TX 78109

Chris S.

Job Details: 04/19/2021

Replaced ice door and solenoid. Tested unit everything working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYWA

Near Schertz, TX 78108

Chris S.

Job Details: 04/19/2021

Replaced control board tested unit everything working properly collected P&L 234.36

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM02

Near Schertz, TX 78108

Chris S.

Job Details: 04/19/2021

Customer stated that refrigerator wasnt cooling right found issue to be defrost thermistor. Ordering part. Collected SC and quoted P&L 283.38 (labor 160) ; ordrng 1 W11087438 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near San Antonio, TX 78233

Shawn W.

Job Details: 04/19/2021

Our customers water filter needed to be changed out. It is now making ice as designed. Tested ice maker on tests 44 and 45. It is harvesting and filling. Used zip tie WPW10339879 to secure water line on back of unit to prevent flapping by the line. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near San Antonio, TX 78233

Shawn W.

Job Details: 04/19/2021

Our customer is having problems with the heated dry. The heating element is connected. The heating element is heating but does not get hot. This unit will need a new control board. Our parts department has already ordered.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near San Antonio, TX 78239

Shawn W.

Job Details: 04/19/2021

Unit is functioning as designed but needed a zip tie WPW10339879 on drain hose to stand pipe. Unit is now fully functional. No abnormal sounds.; used 1 WPW10339879 (Zip tie) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Universal City, TX 78148

Shawn W.

Job Details: 04/19/2021

Our customer was concerned that there were cracks in the shelves. These are actually manufacturing partition lines. These are designed this way. Our customer was having problems changing out the water filter. They can be a challenge depending on the water pressure. I was able to remove and replace their water filter fixing their problem. I also instructed them on how to pull this down and replace it in their own next time. They do not have a water softener so I emphasized the importance of changing every 6 months. Unit is fully functional now.. Bill Whirlpool as customer instruct.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Selma, TX 78154

Shawn W.

Job Details: 04/19/2021

"Errors found in diagnostics were F2E1 stuck key F0E5 off balance load. The start button does stick a bit but is still functional. Our customer was experiencing a leak out the front and the unit has been spinning out of balance on occasion. I ran automatic test mode and revealed no leaks from drain pump, water valve or stand pipe. I ran manual test mode and filled it high with water, then ran agitation to check for basket leaks. Then ran the drain pump to check for leaks there or at the stand pipe. There was no leaking from the stand pipe or the drain pump. No leaking from the basket. The control board had a relay sticking on occasion in regards to the water level sensor which could be the problem. As well the door latch is getting warm likely causing temporary open connections. The shocks are fine on the unit. The gear case spins very well but is slightly wearing. This unit s fully operational with no leaks. I advised our customer of our 90 day warranty and we agreed to monitor and have him call us back if the leak returns.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78259

Shawn W.

Job Details: 04/19/2021

"Temperature in RC is 57 F. In deli drawers 41 F. FC 20 F. Our customer was having problems with recent warming starting last Thursday. As well as no Ice production. I reset the temps back to manufacturers recommended temps. On test 3 for evaporator fans and damper, I found that the RC evaporator is frozen up and I noticed that the deli drawer is not functioning intermittently. This nit will need a new drip pan and RC and evaporator thermistor. This comes with a new evaporator fan. Technical Service Pointer W11092686F July 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator.Parts ordered.; ordrng 1 W11457241 (Pan drip) and 1 W11456069 (Clamp) and 1 W11456069 (Clamp) and 1 W11087438 (Wire harness with evaporator and thermistors.)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near San Antonio, TX 78254

Justin

Job Details: 04/19/2021

"Ran unit through diagnostics, found small leak coming from main hose going into inlet. Tightened down and ran unit through diagnostics. All test passed."

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS6

Near San Antonio, TX 78254

Justin

Job Details: 04/19/2021

Found the thermostat fix behind control board bad W10269232. Will need to order and reschedule. ; ordrng 1 W10269232 (Thermistor fix)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FH

Near San Antonio, TX 78250

Justin

Job Details: 04/19/2021

"Spoke with customer she sent me a message showing where the damage was, need to order side panel for Range. Will schedule for next week when part comes in; ordrng 1 W10668724 (Side panel)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HS

Near San Antonio, TX 78250

Justin

Job Details: 04/19/2021

Front right burner head and cap will need to be replaced. ; ordrng 1 WPW10515455 (Front right burner)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near San Antonio, TX 78250

Justin

Job Details: 04/19/2021

"No fault codes stored in unit, need to order dispenser low sensor and dispenser assembly. ; ordrng 1 W11178145 (Dispenser low sensor) and 1 W11413340 (Dispenser assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Helotes, TX 78023

Justin

Job Details: 04/19/2021

"Found the ice make with no water, tested harvest unit passed. Then tested fill did not pass right away. Press the fill test couple more times and the unit started pushing water through. Changed out the filter and flushed the filter."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Helotes, TX 78023

Justin

Job Details: 04/19/2021

"Unit is not cooling correctly in fridge section, damper is not opening correctly. Will need damper control. ; ordrng 1 WPW10196393 (Damper control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Helotes, TX 78023

Justin

Job Details: 04/19/2021

"Replaced ice maker, customer will keep an eye on unit. If no ice within 24 hours we will need to contact techline again and document."

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KMBS104ESS03

Near Helotes, TX 78023

Justin

Job Details: 04/19/2021

"Needed the user interface board as well, unit didnt have it with control panel. Will need to pull unit out so customer is aware we will need to unplug behind oven to get out. ; ordrng 1 W10891907 (User interface)"

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUIX305ESS2

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 04/19/2021

"Checked ice maker found water over flowing in bin and unit not draining also found filter housing leaking , will need recirculating pump, drain pump and housing to resolve issue. Quoted 213.39 recirculating pump 91.57 housing 143.63 drain pump and 132.75 labor. Collected service call fee. Customer will contact office for continuation of repair. Job complete.; ordrng 1 W10747426 (pump) and 1 W11266112 (housing) and 1 WPW10489125 (pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 04/19/2021

Replaced inlet valve on dishwasher due to water pouring in while unit is off after replacement tested dishwasher no issues. Dishwasher is working as designed during testing and operation. Job complete.

We serviced a

IKEA REFRIGERATOR

Model ISC23CNEXY02

Near San Antonio, TX 78213

Ezequiel V.

Job Details: 04/19/2021

Checked refr found diffuser broken replaced diffuser tested refrigerator no issues on diffuser side. Customer stated ice maker isnt dispensing found bad auger motor. Customer will contact office if they want to continue repair for auger motor. Refrigerator is cooling as designed. Job complete. Collected all fee.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78213

Ezequiel V.

Job Details: 04/19/2021

"Checked washer found noise coming from drain hose hitting wall, spoke to customer about issue, washer is working as designed no error codes found during testing or operation. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78240

Ezequiel V.

Job Details: 04/19/2021

"Checked washer found drain pump not draining, found error codes f9e1 long drain also found error code f0e2 over suds. Good spin and agitate during testing ordering drain pump to resolve issue .; ordrng 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near San Antonio, TX 78240

Ezequiel V.

Job Details: 04/19/2021

Checked refrigerator found refrigerator not leveled causing squeaking when opening door. Leveled refrigerator checked door no issues refrigerator is working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near San Antonio, TX 78250

Ezequiel V.

Job Details: 04/19/2021

Checked dishwasher found no error codes during testing or operation heater is turning on as designed. Advised customer of using rinse aid and proper loading of dishwasher. Unit is working as designed. Job complete.

We serviced a

KITCHEN AID DISHWASHER

Model KDTE104DWH0

Near San Antonio, TX 78251

Ezequiel V.

Job Details: 04/19/2021

Replaced motor due to motor not rotating up after replacement tested dishwasher no issues. No error codes dishwasher is working as designed. Job complete collected all fees.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HW4

Near San Antonio, TX 78238

Ezequiel V.

Job Details: 04/19/2021

"Tested microwave found no issues with heat good heat, checked for error codes none found. Microwave is working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near San Antonio, TX 78228

Ezequiel V.

Job Details: 04/19/2021

Checked washer found inlet valve not actuating and error code F8E1 replaced valve tested washer no issues washer is working as designed. No issues during testing or operation. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78201

Ezequiel V.

Job Details: 04/16/2021

Checked washer found weak suspension replaced suspension leveled washer no issues washer is working as designed no error codes found during testing. Job complete.

We serviced a

WHIRLPOOL WASHER

Model I

Near San Antonio, TX 78247

Jim G.

Job Details: 04/16/2021

"Replaced faulty actuator (shifter) however revealed the gearcase is slipping and causing issue during the spin and agitation cycles. The washplate is seized to the gearcase. Will need to replace the basket, tub, washplate and the affected gearcase. Please contact customer once part is available for installation. ; ordrng 1 W10752283 (Washplate) and 1 W10752719 (Wash Basket) and 1 W11219115 (Outer Tub) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJB0

Near San Antonio, TX 78232

Jim G.

Job Details: 04/16/2021

Replaced faulty sump. Issue resolved.

We serviced a

KITCHENAID ICEMAKER (STANDA

Model KUIX505ESS1

Near San Antonio, TX 78255

Justin

Job Details: 04/16/2021

"Found the recirculating pump bad, replaced and tested to complete. Unit is running through cycle now."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78254

Richard G.

Job Details: 04/16/2021

"Customer complaint is that the unit shakes and rocks on every cycle. Tested out suspension and found it to be very loose. Entered diagnostics and found error codes F0E4 high water temperature rinse cycle. F2E1 stuck key. Replaced suspension. Found water lines switched, with hot entering cold, cold entering hot. Switched hoses. Tested to complete. Unit is good to go."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Antonio, TX 78256

Justin

Job Details: 04/16/2021

"Only seeing F0E5 stored, unit did not accept diagnostics. Unplugged unit for about 2 minutes tried again. Was able to get unit into diagnostics mode. Tested test 12, unit passed. Will reschedule for control board but will have customer call in after she runs a load and see if the corrections fixed problem fully. ; schdld next appmnt for 4/30 FRI !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near San Antonio, TX 78240

Ezequiel V.

Job Details: 04/16/2021

Checked refrigerator found foam under door causing door to lift up and down removed foam no issues found left filler corner not installed ordering filler to resolve issue.; ordrng 1 W10761079 (filler)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near San Antonio, TX 78261

Douglas H.

Job Details: 04/16/2021

"Customer called asking for me to call them. They had questions regarding their unit. Attempted to make contact at 10:50 am got vm, left message stating that I received their message asking me to call them, left phone number with direct extension. Attempted to call customer again at 12:13, got voicemail again and left same message as before. Attempted to call wifes cell at 12:14 and got vm there as well. Explained that got a message that husband asked for me to call them, gave phone number and direct extension there as well. All calls made on 3cx. Advised BP of the non answer. Also advised BP if didnt hear back from customer in an hour would close the ticket. Customer returned my call, I answered his questions. Customer stated wants to talk with his wife and ponder the repair prior to making the decision."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near San Antonio, TX 78213

Ezequiel V.

Job Details: 04/16/2021

Replaced bellow due to leak at front of door after replacement tested washer no issues washer is working as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB4

Near San Antonio, TX 78245

Jesus C.

Job Details: 04/16/2021

Installed new element. All elements heating. No further issues during testing. Tested to complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM00

Near Helotes, TX 78023

Richard G.

Job Details: 04/16/2021

"Customer complaint is that the icemaker stopped working, followed by the freezer not cooling and the refrigerator not cooling. Customer had another service company check the unit out and stated that the compressor has gone out. Verified faulty compressor. Compressor is covered in the units 10 year warranty, but labor is not. Informed customer that he would be responsible for labor and the service call fee. Customer will get back to us on repair. Listing as estimate only.; rqstng P&A on 1 8201675 (Compressor)"

We serviced a

WHIRLPOOL RANGE

Model WFG231LVS1

Near San Antonio, TX 78223

Ezequiel V.

Job Details: 04/16/2021

Replaced valve and griddle on range due right rear burner lagging after replacement tested range no issues range is working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78230

Justin

Job Details: 04/16/2021

"Calling tech line, believe we have a break in the frame of the unit going to deli drawer. Or possibly a bad deli ui out of box. Calling techline, Cathy is assisting. Side adapter harness is bad and would need to be replaced. 7730534405. 374.55 quote. ; ordrng 1 W11170612 (Adapter harness) and 1 W11188796 (Closer door right)"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Cibolo, TX 78108

Chris S.

Job Details: 04/16/2021

Replaced heating element and thermostat. Tested unit everything working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near San Antonio, TX 78230

Sebastian

Job Details: 04/16/2021

Found that there was a large puddle of water at the bottom of the refrigerator section cleared out water inspected evaporator found that evaporator was in the early stages of failing again explain to customer that there are several reasons that this couldve happened either the part was bad the thermistor couldve been missed placed or possibly wasnt thought out all the way during the testing and removal of the evaporator due to it being partially frozen accidentally pulled off some of the evaporator Styrofoam this piece needs to be replaced anyway will verify if customer is having an issue at the drain in the refrigerator section evaporator; ordrng 1 W11167902 (Evap cover)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near San Antonio, TX 78216

Sebastian

Job Details: 04/16/2021

Replaced consul customer has addressed the venting issue venting is now correct customer expressed to me that the unit has been drying fine since the adjustment LCD was changed out to address the moisture buildup that had destroyed the last one unit is testing good to go

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near San Antonio, TX 78217

Sebastian

Job Details: 04/16/2021

Customers concern with the unit is that it leaks from the front and also does not lock the latch at times confirmed from diagnostics that unit is locking as it should also found that all functions are working appropriately customer might be using too much soap as in testing Im finding that their sons at the bottom of the unit express the customer that they should use no more than 3 tablespoons also left at the front of the unit as the two front feet appeared to be lower than the back feet. Filled unit with water spun unit with water attempted to replicate leak was unable to do so did however find evidence that their gear case is leaking oil slowly. Collected service fee explain to customer that if they happen to see it continuously leaking again to give us a call

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78223

Ezequiel V.

Job Details: 04/16/2021

"Checked refrigerator found good frost pattern in freezer no frost pattern in refrigerator spoke to SS tech advised to order dye dryer and 3 way valve due to not actuating and refrigerator not cooling.; rqstng P&A on 1 W10874835 (valve), ordrng 1 W10143759 (drier (service))"

We serviced a

SAMSUNG RANGE

Model n/a

Near San Antonio, TX 78227

Jesus C.

Job Details: 04/16/2021

Customer states they have extended warranty from conns. No warranty information provided. Advised customer that they would be liable for repairs. Customer will not continue repairs at this time.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78247

Sebastian

Job Details: 04/16/2021

Found that the power cord was installed onto the unit very loosely terminals and wires are all burnt up must rewire entire unit to properly address this issue verify that the heaters and safety thermostats are all testing good. Gave customer a quote for labor which is going to be a tier 3 labor charge due to the entire unit having to be rewired and being taken apart collected service fee for today verified with whirlpool that parts are the only thing covered under the authorization given scheduled customer for next open slot on my calendar for Monday on the 23rd; ordrng 1 W10640709 (Harness)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near San Antonio, TX 78250

Jesus C.

Job Details: 04/16/2021

Tested unit. Dye drier leaking from the factory welds. Bad dye drier. Installed new dye drier. Vacuum and recharge unit. Holding pressure. No further issues. Tested to complete. ; used 1 WPW10143759 (DRIER-HV) from stock

We serviced a

SAMSUNG WASHER

Model n/a

Near San Antonio, TX 78259

Sebastian

Job Details: 04/16/2021

Found that drain pump filter was clogged entirely cleaned out unit tested out drain found that it is now working as it should

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC54EC0HS04

Near Boerne, TX 78006

Douglas H.

Job Details: 04/16/2021

Customer stated Audio tones not sounding. Confirmed this issue and verified the volume turned up. Still no sound. Unplugged unit and plugged back to reset unit. Sound and touch now working properly. Explained that this is a temporary fix. Ordering console to fully resolve this issue. Part oos; ordrng 1 W11297728 (console)

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS8

Near San Antonio, TX 78260

Sebastian

Job Details: 04/16/2021

Found a dishwasher was leaking from the front replaced gasket and raise dishwasher. Kept call open for a few hours while unit was running at calibration mode after being in diagnostics customer expresses that they did not see any more leakage explain to customer that they need to test our unit over the next few days and if they continue to be dry it should be good if they see a leak again they will call us back out

We serviced a

KITCHENAID COOKTOP ELECTRIC

Model KICU569XSS00

Near San Antonio, TX 78248

Jim G.

Job Details: 04/16/2021

It appears the original attempted repaired the issue save for a single burner. Will replace burner and return with module just in case. ; ordrng 1 WPW10396548 (RR Burner)

We serviced a

KITCHEN AID DISHWASHER

Model KDTM354DSS5

Near Cibolo, TX 78108

Shawn W.

Job Details: 04/16/2021

I uninstalled dishwasher. Replaced float switch and the sump and motor. Tested for leaks. Ran service cycle for calibration. Spoke with our customer about care and use. U it is fully operational now. Our customer said yes to our survey.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78251

Justin

Job Details: 04/16/2021

"Replaced washplate, and gearcase. Tested to completion."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near San Antonio, TX 78251

Richard G.

Job Details: 04/16/2021

Customer complaint is that the right door pops open when the left door is closed. Found unit is not sealing properly. Will need gaskets for both doors.; ordrng 2 W10830274 (Gasket)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Fair Oaks Ranch, TX 78015

Douglas H.

Job Details: 04/16/2021

Upon arrival husband stated thought wife canceled appointment. And she wasnt home to verify. He asked to postpone appointment. I advised to give us a call if they still need service

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC54EC0HS04

Near Boerne, TX 78015

Douglas H.

Job Details: 04/16/2021

"Customer stated unit microwave stopped heating. Found when door is open a constant clicking coming from microwave control. Light isnt open. When attempting to start unit same clicking noise happens. Appeared to be an issue with the inline fuse, attempted to replace that from stock to see if that would fix, it didnt. Finding issue to be microwave control. Ordering microwave control to resolve the issue, also ordering console due to f6e4 error. Part is psp ; ordrng 1 W11325603 (Electronic control) and 1 W11297728 (console), used 1 W10138793 (FUSE-THRML) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Antonio, TX 78245

Richard G.

Job Details: 04/16/2021

"Custcomplaint is that the icemaker is not working and the ice bin is stuck in unit. Found ice buildup in the line, but icemaker functioning properly. Removed ice buildup. Tested out icemaker and valve. Working as designed. Tested to complete. Unit is good to go."

We serviced a

KITCHEN AID REFRIGERATOR

Model KSSC42FJS00

Near San Antonio, TX 78209

Jesus C.

Job Details: 04/16/2021

Installed new dye drier. Vacuum and recharge unit. Good pressure on high and low. Unit is working properly. Collected payment for repairs. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW1

Near San Antonio, TX 78239

Shawn W.

Job Details: 04/16/2021

Our customer is having problems with the check lint screen continuing to blink and the dry level is unable to change. Received old error codes F4E3 F4E4. Our customer recently had her dryer vent professionally cleaned. There is no air flow problem currently. The check lint light is working as designed. I showed our customer how it works. The dry level buttons are working. I explained solutions for times when the touch sensitive screen is not reacting due to different environmental conditions like humidity. Ran diagnostics cycle and the unit is functioning well. The unit was not level. I fixed this for our customer. Secured the dryer vent with zip tie WPW10339879. Unit is now fully operational.; used 1 WPW10339879 (Zip tie) from stock

We serviced a

KITCHEN AID COOKTOP ELECTRIC

Model KECD807XSS00

Near San Antonio, TX 78259

Jim G.

Job Details: 04/16/2021

Replaced trim piece damaged. Please charge to 02.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near San Antonio, TX 78256

Douglas H.

Job Details: 04/16/2021

Last trip found faulty vent assembly. Replaced vent assembly to resolve the issue unit testing good now. No further issues at this point.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near San Antonio, TX 78217

Chris S.

Job Details: 04/16/2021

Replaced control board. Calibrated and tested unit everything working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM

Near San Antonio, TX 78256

Douglas H.

Job Details: 04/16/2021

Last tech found dented doors. Replaced both but new freezer door came in damaged as well. Reordering freezer door. Advised of 8-12 weeks to get doors ; ordrng 1 LW10672966 (Freezer door)

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KOCE500ESS11

Near Fredericksburg, TX 78624

Douglas H.

Job Details: 04/16/2021

Unit showing f2e0 keypad disconnected. Removed console to check the connections on ui. When reinstalling managed to make unit functional. This is a temporary fix. Will need console to fully repair unit. Ordering console to resolve the issue. Part oos ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near San Antonio, TX 78253

Richard G.

Job Details: 04/16/2021

"Customer complaint is that the unit works fins in normal cycles, but during heavy duty or bulky cycles the unit will barely fill the tub and will be extremely off balanced. Checked suspension on unit, all good. Will order control and pressure switch hose to resolve issue.; ordrng 1 W11419171 (Control) and 1 WP353244 (Pressure switch hose)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB1

Near Boerne, TX 78006

Douglas H.

Job Details: 04/16/2021

Customer stated unit not cleaning properly. Ran diagnostics testing check unit. Finding issue to be spray arms are clogged up. Order upper and lower spray arms to resolve the issue. Part oos; ordrng 1 WPW10319027 (spray arm) and 1 W10448616 (arm-spray)

We serviced a

JENNAIR OVEN ELECTRIC (D

Model JJW9630DDS

Near Boerne, TX 78006

Douglas H.

Job Details: 04/16/2021

"Customer having issue with control showing error and having to restart. Unit shows error 4d21 which indicates a control issue. 624.19 p&l plus tax 680.40 total sc, p&l plus tax. Customer wants to proceed with repair. Ordering control, part oos. Collected second appliance rate sc. ; ordrng 1 WPW10169131 (cntrl-elec)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78250

Sebastian

Job Details: 04/16/2021

Replaced agitator checked unit for any where we could snag or stair unit feels smooth Express the customer that I need to try to avoid wrapping clothes around the agitator by bundling them first customer to test unit

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HS1

Near San Antonio, TX 78254

Justin

Job Details: 04/16/2021

"Replaced front door panel for range, unit good to go."

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near San Antonio, TX 78253

Richard G.

Job Details: 04/16/2021

Replaced idler pulley. Tested to complete. Unit is good to go.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near San Antonio, TX 78239

Jim G.

Job Details: 04/16/2021

Replaced door strike. Issue resolved.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near San Antonio, TX 78247

Chris S.

Job Details: 04/16/2021

Replaced motor sump tested unit everything working properly. Collected SC and P&L 474.47

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near San Antonio, TX 78221

Ezequiel V.

Job Details: 04/16/2021

"Checked washer found error code F2E1 stuck key, also heard grinding from gearcase. Ordering control board and gearcase to resolve issues.; rqstng P&A on 1 W10634026 (Control board) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam assembly)"

We serviced a

IKEA MICROWAVE OVEN

Model IMH172FS1

Near San Antonio, TX 78247

Shawn W.

Job Details: 04/16/2021

"I followed the two different instructions provided with the kit for the re-engineered interlock kit. They are counter to each other and poorly developed. I did what I thought was the correct way to connect the new kit. I called Whirlpool Tech Line to confirm that it is connected correctly. I spoke with Bruce. Although it was a struggle to communicate with him it was determined to be connected correctly. I reassembled unit and the test failed indicating door. I called Tech Line again and spoke with Bruce again. He again was not to helpful and was hard to communicate with. His instructions to remove one of the switches which should not have been necessary, led to me breaking one of the plastic retainer clips. I tried to call Tech Line with hopes of getting a different Tech with no success. I reached out to NR and he advised to order the needed part and we would arrange for DH, Senior Tech to come out with me on Tuesday. I called our customer to set the date.; ordrng 1 W11244494 (Interlock Kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near San Antonio, TX 78247

Shawn W.

Job Details: 04/16/2021

I texted our customer ahead of time as requested. I arrived at our customers home and he asked me to sit down. He clearly explained to me that they have had a problem with ice for 6 months and that he does not want a repair. He wants a replacement. He explained this to me about 3 times while using from my estimation 9 of two different 4 letter words. I told him 3 times that I understood and would see what I could do. I called Whirlpool Partner Team and spoke with Adrian and read him these notes from my experience and requested that this customer be placed on our do not service list. Documented. SR# 7730486443. Call with Trade Partners on 3CX.

We serviced a

ROPER DRYER

Model RED4516FW0

Near San Antonio, TX 78225

Ezequiel V.

Job Details: 04/16/2021

"Called customer, customer stated they no longer need service. Customer tried canceling but did not go through. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near San Antonio, TX 78238

Sebastian

Job Details: 04/16/2021

7730529092 customers concern is that when she wipes the cooktop particularly around the front that it causes the consul to act erratic also have complaints about cleaning the cooktop builder customer had concerns about oven temperature as well. Used thermocouple probe to test oven found that oven is accurate conventional oven also testing good explain to customer that they use the same sensors and essentially the same heaters call tech line on Consol issue tech line expressed to me that this problem can occur From the customer cleaning the product rigorously causing static electricity to effect lcd. Customer to call in to whirlpool warrantee to express that they are unsatisfied with the use of this product

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near San Antonio, TX 78202

Jim G.

Job Details: 04/16/2021

Replaced faulty valve. Issue resolved. U tied tested properly thereafter.

We serviced a

KITCHENAID COOKTOP ELECTRIC

Model KICU569XSS00

Near San Antonio, TX 78209

Jim G.

Job Details: 04/16/2021

Replaced user interface. Issue resolved. Unit tested properly thereafter.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ4

Near San Antonio, TX 78254

Justin

Job Details: 04/16/2021

Microwave panel has been replaced. Unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near San Antonio, TX 78254

Justin

Job Details: 04/16/2021

"Unit was not dispensing correctly, found ice bin and metal coupling piece underneath not aligned correctly. Fixed and tested to complete."

We serviced a

KITCHEN AID REFRIGERATOR

Model KRSC503ESS01

Near San Antonio, TX 78261

Shawn W.

Job Details: 04/16/2021

I set up to change out the door. As I was removing the plastic to inspect it I found a dent on the bottom edge of the new door. This will need to be replaced with a good new door. Part ordered and the current one sent back to parts department as damaged. Pictures included.; rqstng P&A on 1 LW10728959 (Freezer Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Antonio, TX 78261

Shawn W.

Job Details: 04/16/2021

I called Rich at Whirlpool Tech Line for guidance on best practices for applying the pad on the door switch. SR# 7730448921. Also call3d DH for his technique. I applied their guidance. The switch is now making contact and the water and ice are now dispensing as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW01

Near San Antonio, TX 78261

Shawn W.

Job Details: 04/16/2021

Our customer is having problems with the unit just filling up with water then doing nothing. It will not run and it will not drain. In diagnostics received error code F21 Long Drain. I removed bottom panel to check drain hose for obstructions. I drained the water with my wet vacuum while removing the filter. The filter and drain were clean. The resistance of the drain pump is 17.1 ohms. It should be approximately 12.3 ohms. The drain pump needs to be replaced. I advise our customer to not use the Lexi Shine cleaning product and to switch to Affresh. Remaining balance upon completion of repair. Part ordered.; ordrng 1 280187 (Drain Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Converse, TX 78109

Chris S.

Job Details: 04/16/2021

Customer stated that refrigerator is not cooling at all. Tried to put it in diagnostic mode and couldnt ordering control board and start device.; ordrng 1 W11353813 (Control board) and 1 W11092533 (start-dev)

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS51EC0HS02

Near Converse, TX 78109

Chris S.

Job Details: 04/16/2021

Customer stated that oven working. Found issue to be faulty console board. Ordering console board ; ordrng 1 W11296171 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP25FNSS00

Near San Antonio, TX 78213

Sebastian

Job Details: 04/16/2021

Found that the icemaker is the culprit of the issue confirm this with tech line by jumping the optics after verifying optics were good and testing icemaker I have 120 V Fed to the icemaker and show the jumper being hot when Im jumping icemaker but icemaker is not moving icemaker is mechanically failing gave customer a quote for the icemaker repair which was a little bit too high for the customers interest explain to customer that if they change their mind they can call us back and we will order icemaker assembly and charge labor fee to come back collected service fee

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDTSR/AA

Near Boerne, TX 78015

Douglas H.

Job Details: 04/16/2021

"Called samsung tech support. Spoke with Issac. Over cooling in fridge compartment. Explained the situation. Stated to replace Evap cover for this issue. Ordering Evap cover to resolve the issue per tech support. Part was replaced less than a year ago, part under part warranty. Sc&labor under 90 day warranty 72C; ordrng 1 DA97-12608A (Evap cover)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Boerne, TX 78015

Douglas H.

Job Details: 04/16/2021

"Customer stated that unit bangs around all the time, checked errors. F0E5 off balance load, f7e7 drum not reaching target speed, f2e1 stuck key, f0e2 over suds. Cleared errors and calibrated unit. Ran auto testing to check unit. Unit is performing as designed. Educated customer on proper soap usage and loading properly. If issue persists please order W11419054 electronic control"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near San Antonio, TX 78239

Shawn W.

Job Details: 04/15/2021

"Our customer was having problems with the unit taking time to dry 2 sheets and she was concerned about other cycles as well. I ran diagnostics and found no error, ran service cycle and all loads functioned as designed. Used Zip tie WPW10339879 to secure dryer venting to fix. Our customers maintenance is having the dryer vent cleaned out. Heating element is working as designed. Unit is fully functional now; used 1 WPW10339879 (Zip tie) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV03

Near Boerne, TX 78015

Douglas H.

Job Details: 04/15/2021

Last tech found busted ice maker fill tube. Confirmed diagnosis. Replaced fill tube to resolve the leaking issue. Then removed all ice from the leak as it was blocking one of the return air vents. Unit now testing good with no leaks. No further issues at this point. Advised customer may have some residual water that didnt come all the way out.