Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/07/2020
REFRIGERATOR KITCHEN AID KRFF507HPS Replaced motor and fan blade. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/07/2020
WASHER WHIRLPOOL WTW4616FW2 Replaced agitator. Issue resolved.
Near Live Oak, TX 78233
Steven G.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Checked refrigerator replaced bad mullion checked freezer door still not sealing properly reordered ; ordrng 1 W10868406 (DOOR GASKET )
Near Boerne, TX 78015
Douglas H.
Job Details: 04/07/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Last trip found unit showing f1e6 magnetron error. Replaced magnetron to resolve the issue. Upon testing unit magnetron arched out at wave guide. Calling techline to report, spoke with dustin. Dustin stated unit is unrepairable due to the the damage to the wave guide. Sr 7727526610"
Near Selma, TX 78154
Steven G.
Job Details: 04/07/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB3 "Checked microwave found F1 E4 fault code checked control found ok, checked and found door not hitting bottom door switch found cabinet bowed straightened cabinet checked operation unit is working normal now"
Near Schertz, TX 78154
S. L.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "4/6/20 9:21: SL there 4/6 MON, 8:40 to 9:16"
Near Boerne, TX 78015
Shawn W.
Job Details: 04/07/2020
REFRIGERATOR KITCHEN AID KRFC704FSS01 Replaced door ice. Need to replace Icemaker and Icemaker fill tube heater.; ordrng 1 W11115534 (icemaker) and 1 W11366500 (TUBE WATER)
Near San Antonio, TX 78227
Richard G.
Job Details: 04/07/2020
DRYER MAYTAG MEDB835DW4 Customer complaint is that the unit is squealing really loudly. Found the pulley to be bad. Used dryer repair kit to repair pulley. Tested to complete. Unit is good to go.; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78238
Richard G.
Job Details: 04/07/2020
WASHER WHIRLPOOL WTW5000DW0 Customer complaint is that the start button only works intermittently. Entered diagnostics and found error codes F5E1 lid switch fault. Found issue to be with the control. Lid lock is also not functioning properly. Ordering lid lock and control.; ordrng 1 W10404050 (lid lock) and 1 W10634026 (cntrl-elec)
Near Fredericksburg, TX 78624
Shawn W.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed ice container and ice maker. Unit testing good now.
Near San Antonio, TX 78250
Christian G.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 Issue stated by customer: refrigerator had been blinking over temp for three days and freezer section had turned off. Put unit into diagnostic mode. Unit was not responding to touch inputs. Ordering control to resolve issue. ; ordrng 1 WPW10739408 (cntrl-elec)
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/07/2020
RANGE WHIRLPOOL WFE505W0HB1 Complaint is oven not working. Found terminal block burnt. Will need to replace block. ; ordrng 1 WPW10245259 (block-term)
Near Atascosa, TX 78002
Jesus C.
Job Details: 04/07/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Complaint this that ice maker will frost over intermittently. Called Samsung tech line. Advised to replace parts in service kit to correct issue. DA97-15217DDA97-19898ADA82-02367ADA94-02663AFile # 7003704412; ordrng 1 DA82-02367A and 1 DA94-02663A and 1 DA97-15217D and 1 DA97-19898A
Near San Antonio, TX 78250
Christian G.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue stated by customer: ice maker box stuck. Ice maker overfilling. Replaced ice maker motor wiring harness, box and control. Unit filled with water and completed harvest. Unit tests good. Customer informed of survey."
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Tested unit. Noise coming from compressor. Found unit not sitting level causing vibration from compressor. No issues with unit. Customer will have to level unit. Performed customer instruct on proper installation. Job complete.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/07/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Issue was that dishwasher would not start. Found a drain pump error code in diagnostics. Found issue to be a piece of debris stuck in drain pump. Removed order is and started a normal cycle, unit tested good."
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/07/2020
RANGE WHIRLPOOL WFE505W0HB1 Complaint is oven will not work. Found terminal block is damaged. Will need to replace block. ; ordrng 1 WPW10245259 (block-term)
Near San Antonio, TX 78231
Richard G.
Job Details: 04/07/2020
COOKTOP ELECTRIC KITCHENAID KICU509XBL00 "Replaced module, wiring harness, and display. Tested to complete. Unit is good to go."
Near Bandera, TX 78003
Justin
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Found auger motor not spinning, will need to order and replace. ; ordrng 1 W11310391 (DISPENSER MOTOR)"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/07/2020
WASHER ROPER RTW4516FW2 Replaced motor and gearcase. Tested to complete. Unit is good to go.
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Water leaking from unit. Water coming from fresh food evap. Evap is not defrosting. Found service pointer for issue. Will need to replace evap cover and main control. Use s code: S27311; ordrng 1 W11167902 (cover-evap) and 1 W11333076
Near San Antonio, TX 78254
Christian G.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Issues stated by customer: refrigerator not cooling properly. Previously replace scroll fan assembly. Found fan blowing at 40 degrees upon arrival. Replaced controls and touch display control. Unit was blowing at 34. Unit tests good.
Near Fredericksburg, TX 78624
Shawn W.
Job Details: 04/07/2020
WASHER SAMSUNG WF42H5000AW Unit needs a new suspension. Parts ordered. ; ordrng 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER)
Near Lakehills, TX 78063
Justin
Job Details: 04/07/2020
DRYER MAYTAG MEDB765FW0 "Spoke with Cassie about issue, she pointed to it being a problem with the house electricity, informed customer of that. Customer said electrician has came out twice to check voltage and deemed it good. Motor could possibly be grounding out unit but is unlikely. Rechecked ohms and voltage with techline and they again pointed to house electric"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/07/2020
DRYER AMANA NED4655EW1 "Issue stated by customer: Issue stated by customer: dryer had been running all night, when customer tried running dryer the next day there was no heat. Previously thought element and timer were bad. Customer informed me they had been doing construction in the area and that there were power outages. Maintenance had came and done some electrical work in building. Unit was working fine when I arrived. Tested multiples times and it heated/ran as intended. Unit tests good. Collected s.call(105+tax)."
Near San Antonio, TX 78217
Justin
Job Details: 04/07/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Gas line has been damaged, builder said someone broke in and tried to steal unit. Need to replace supply line for unit. ; ordrng 1 48KITRC (SUPPLY LINE )"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced thermistor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/07/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked dishwasher found bad water pump , dishwasher also had issues going into diagnostics. Girding noise heard when drain pump was actuated. Spoke to customer about issue. Collected service call fee. Job complete."
Near Converse, TX 78109
S. L.
Job Details: 04/07/2020
WASHER WHIRLPOOL WTW8500BW0 Found small hole in tub ring causing water to leak out when recirculating pump on. Customer replaced breaker and this corrected electrical issue did not find faults in unit needs new tub rinservice fee labor parts tax. Service fee paid today remaining balance service good for 90 days.; rqstng P&A on 1 WPW10550152 (ring-tub)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/07/2020
WASHER AMANA NTW4516FW3 "Checked washer found cold/hot water lines reversed, installed correctly unit is getting both hold and cold water in into unit. No error codes found during testing or operation. Job complete."
Near Bandera, TX 78003
Justin
Job Details: 04/07/2020
DISHWASHER MAYTAG MDB4949SDE0 "Ran unit through diagnostics all test passed. Found F6E4, cleared and checked valve and float switch all checked fine. Unit is good to go."
Near San Antonio, TX 78239
S. L.
Job Details: 04/07/2020
WASHER MAYTAG MHWE300VW00 Found failed door latch and clamp on bellow clamp ran diagnostics needs new latch and clamp. Quoted service fee paid remaining balance . Rescheduling Wednesday.; ordrng 1 W10902779 (clamp) and 1 WPW10253483 (latch)
Near Converse, TX 78109
S. L.
Job Details: 04/07/2020
RANGE WHIRLPOOL IES900DS04 Left rear burner 700w is dimmer than right rear 1200w called tech spoke to Steve Sr number 7727528563 he said this is normal ran complete diagnostics no issues all operations normal customer instruct today complete. Advised of survey.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/07/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Issue stated by customer: touch display just showing lines. Please see pics. Ordering control panel to resolve issue.; ordrng 1 W11428583 (CONTROL)
Near Kerrville, TX 78028
Shawn W.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer stated that the issue was unit not cooling. Found issue to be that start device was disconnected from compressor. Support was not present, used zip tie to support. Unit tested good now with no further issues at this time."
Near San Antonio, TX 78257
Christian G.
Job Details: 04/07/2020
WASHER MAYTAG MVWB855DC4 "Issue stated: unit not draining properly. Replaced drain pump, cleared error codes. Unit works good. Good for resale."
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/07/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS3 While troubleshooting MV-Hood Combo unit lost power and did not come back ordering control board to resolve issue.; saved tckt
Near Bulverde, TX 78163
Jim G.
Job Details: 04/07/2020
DRYER SAMSUNG DV45H7000EW Replaced idler and belt. Issue resolved.
Near San Antonio, TX 78208
Ezequiel V.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found no frost build up. Was able to get into diagnostics once but not 2nd or 3rd time. ordering control board to resolve issue.; ordrng 1 W11161172 (cntrl-elec)
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 04/07/2020
WASHER MAYTAG MHW5630HC Necked washer found 4bolts that hold basket up causing unit to spin and move. Removed bolts retested washer no issues. Job complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/07/2020
COOKTOP GAS KITCHENAID JGC3536GS01 Butch SR# 7727531390 verified that the flame can be adjusted. The wrong serial number was listed (the first digit was missing) so techline info was conflicting probably confusing confusion for previous tech. Unfortunately I do not have the specific tool for this adjustment the customer agreed to another appoint on Weds when I will return to make the final adjustment. ; schdld next appmnt for 4/8 WED !
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Checked refrigerator found refrigerator liner popping up not allowing the door to close properly. Bulge is at bottom center off refrigerator liner scuff marks from door on liner and door. SR7727535442
Near San Antonio, TX 78244
S. L.
Job Details: 04/07/2020
RANGE WHIRLPOOL WFC150M0EB3 Complaint is burners not heating up as customer is used to. Found right front infinte switch not working changed with truck stock spoke to customer she advised me burners were changed to new style 1 month ago by different servicer. After testing found unit operating as designed referred to w11354284b training pointer and found no issues at this time. All operations normal. All 4 burner working infinite switch working no email provided.; used 1 WP3149404 (SWITCH) from stock
Near San Antonio, TX 78248
Colton B.
Job Details: 04/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ Issue was a broken dispenser. Replaced dispenser to resolve issue. Unit tested good.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/07/2020
DISHWASHER JENNAIR JDTSS244GS "Contacted CXC to check warranty status. Spoke with holt, he stated had to transfer to JA, spoke with Sherry, she stated unit is still under JA 2 yr manufacturer warranty. Spatula melted to element. Ordering element to resolve the issue. ; ordrng 1 W10703867 (heater)"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 04/07/2020
DRYER SAMSUNG DV5451AEW/XAA03 Checked dryer found no heating but tumbling good Voltage coming from wall to unit. Spoke to Samsung techline ran diagnostics jointly with Samsung determined bad motor. Motor PN DC93-00101G is discontinued spoke to customer about situation. Job complete. Collected service call fee.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/07/2020
RANGE JENN-AIR JDRP648HL00 Dismantled unit and retrieved Mac and SAID sticker. Assisted customer in syncing unit.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Verified issue is resolved. Seal is clear and not issue with frosting.
Near San Antonio, TX 78217
Justin
Job Details: 04/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Need to order drain hose and hose fill for unit. ; ordrng 1 3385556 (drain hose) and 1 W10278627RP (hose-fill)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Issue stated by customer: refrigerator not cooling. Unit was completely defrosted and inside temps were about 73 degrees. Put unit into diagnostics. Fan motors all responded. Compressor test#5 was non responsive at all. Ordering compressor kit. Sending to sealed system tech.; rqstng P&A on 1 W10276644 (compressor), states that autho needed"
Near San Antonio, TX 78230
Colton B.
Job Details: 04/07/2020
DRYER MAYTAG MEDB835DW4 "Issue was a noisy dryer. Found debris in blower wheel, removed debris, unit is now quiet. No damage to the blower wheel was observed. Unit tested good."
Near Floresville, TX 78114
S. L.
Job Details: 04/07/2020
REFRIGERATOR MAYTAG MFI2269FRZ05 Found damper motor stuck open causing unit to cool to much in RC replaced damper tested unit all operations normal advised of survey.
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/07/2020
WASHER WHIRLPOOL WFW87HEDW0 Installed new pressure switch. Ran test cycle. No issues during testing. Ran quick wash cycle. No issues. Unit fills and drains. Unit is working properly. Job complete.
Near San Antonio, TX 78247
Jim G.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Leveled doors and adjusted door handles. I also had to removed the middle drawer rails and clear obstructions from the rail. Issue resolved
Near San Antonio, TX 78223
Jesus C.
Job Details: 04/07/2020
DRYER AMANA NED4655EW1 Complaint is noise during cycle. Found noise coming from roller. Roller shaft has burs. Sanded down shaft. No noise during testing. Tested to complete.
Near San Antonio, TX 78257
Colton B.
Job Details: 04/07/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HZ Issue is that there is a gap between glass and display. Called techline who said to go ahead and order the door. Door is PSP. ; ordrng 1 W11196131 (DOOR)
Near San Antonio, TX 78253
Justin
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Interior door has damage where it meets the door switch, will need to replace door. Customer is very unhappy with unit wants replacement. Told her I don’t have that authority would need to contact customer relations at whirlpool. ; rqstng P&A on 1 W11104469 (dor-fip)"
Near San Antonio, TX 78253
Richard G.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced icemaker. Unit harvested and called for water. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Door needs to be replaced on left hand side, fill tube is freezing up causing it to leak into ice bin. ; ordrng 1 LW11026425 (dor-fip)"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 04/07/2020
RANGE WHIRLPOOL WFG320M0BS "Checked range found oven no igniting. Checked igniter for voltage did not receive proper voltage ordering igniter to resolve issue. ; ordrng 1 98005652 (igniter,oven pilot)"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/07/2020
OVEN ELECTRIC (D KITCHENAID KEBS277DWH10 Control panel numbers aren’t working. Unit would need a new console. Console showing as NLA. Requesting console due this reason and unit under an extended warranty. ; rqstng P&A on 1 8300382 (CONTROL PANEL)
Near Stockdale, TX 78160
S. L.
Job Details: 04/07/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Removed failed ice bucket defrosted bun replaced icemaker and bucket tested all operations normal.
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/07/2020
RANGE WHIRLPOOL WFE530C0ES0 Installed new hinge. No further issues. Tested to complete.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/07/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS3 While troubleshooting MV-Hood Combo unit lost power and did not come back ordering control board to resolve issue.; saved tckt
Near San Antonio, TX 78209
Colton B.
Job Details: 04/07/2020
REFRIGERATOR FRGIDAIRE FRT18B4AWA Issue is a no cool refrigerator and a cold freezer. Finding issue to be a faulty defrost sensor. Ice was clogging airway to refrigerator. Cleared that up and defrost unit. Defrost sensor will need to be replaced. on return visit for P&L.; ordrng 1 5303918202 (DEFROST SENSOR )
Near Alice, TX 78332
Adam
Job Details: 04/07/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for long fill no fill. Replace water valve and harness to resolve issue. Worth noting customer is on well water.; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near Bloomington, TX 77951
Michael
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "The complaint is that the RC wasn’t cooling and a lot of moisture. The freezer is working normal, found both sides of the vent were blocked, not allowing air flow. Customer said it’s been doing it for about a month, even with lest stuff in the freezer. Ordered parts to resolve issue ; ordrng 1 W11039790 (cntrl-elec) and 1 WPW10384183 (thermistor)"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 04/07/2020
DRYER SAMSUNG DV5451AEW/XAA03 Checked dryer found no heating but tumbling good Voltage coming from wall to unit. Spoke to Samsung techline ran diagnostics jointly with Samsung determined bad motor. Motor PN DC93-00101G is discontinued spoke to customer about situation. Job complete. Collected service call fee.
Near Corpus Christi, TX 78405
Adam
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Inspection of unit shows water valve not fully shutting off or closing. Replace valve to resolve issue; ordrng 1 W10498995 (valve-inlt)
Near Portland, TX 78374
John L.
Job Details: 04/07/2020
WASHER WHIRLPOOL WFW6620HC0 "F0E2 oversuds, F5E2 lock failure, F0E5 off balance, F5E4 door not open error, UI panel had damaged buttons and would not respond to inputs. Replaced UI. Need to replace level switch and lock to resolve other issues.; ordrng 1 W10804741 (latch) and 1 W11125159 (switch-wl)"
Near Corpus Christi, TX 78413
John L.
Job Details: 04/07/2020
DRYER MAYTAG MEDB835DW4 "Installed components, issue resolved."
Near Corpus Christi, TX 78408
Adam
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF560SEYW04 Arrived at location inspection of fridge shows unit in very bad condition. Very unclean standing water with food mixed in awful smell will not work on this uni.
Near Victoria, TX 77904
Michael
Job Details: 04/07/2020
WASHER WHIRLPOOL 0 "I called customer enroute, went straight to vm, left a vm that I was on my way. Crystal called me back and said she was unaware of why I was coming out to her house and didn’t have a whirlpool washer. Apologized for the inconvenience and completed job"
Near Refugio, TX 78377
John L.
Job Details: 04/07/2020
WASHER WHIRLPOOL WTW7500GW "F6E3 ACU not picking up UI, replac UI and control to resolve.; ordrng 1 W11038858 (console) and 1 W11040850 (cntrl-elec)"
Near Taft, TX 78390
John L.
Job Details: 04/07/2020
RANGE AMANA ACR4303MFB "Installed block, issue resolved. But now has issue with switch, order to resolve.; ordrng 1 3148951 (sub 3149404)"
Near Corpus Christi, TX 78415
Adam
Job Details: 04/07/2020
WASHER MAYTAG MVWB835DW3 Install components calibrated unit ran verification cycle issue resolved.
Near Ingleside, TX 78362
John L.
Job Details: 04/07/2020
WASHER AMANA NTW4516FW3 "Install valves, recalibrated unit. Issue has been resolved."
Near Rockport, TX 78382
John L.
Job Details: 04/07/2020
ICEMAKER KITCHENAID KUIA18NNJS11 "Inspected unit, ran diagnostics tests. Unit functions through tests cycles until recirculating pump is called. Unit shuts down completely when pump is called. Checked pump for any issues, reconnected pumps. Recirculation pump. Replace components to resolve. Claim #634707. Do not order parts until home warranty approves.2310139 transformer2321730 pc board 2313702 water pump"
Near Port Lavaca, TX 77979
Michael
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer has proof of extended warranty from Lowe’s . Advised the customer she would have to call her warranty and they’ll have it dispatched through us otherwise she would be responsible for all the fees, called and confirmed with Becky. Customer will call Lowe’s and have it scheduled"
Near Tivoli, TX 77990
Michael
Job Details: 04/07/2020
DISHWASHER AMANA ADB1400AGB1 "Complaint was that it wouldn’t power on. The customer said it started working again, checked to make sure there were no loose connections, all good. No error codes, ran a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Near Odem, TX 78370
John L.
Job Details: 04/07/2020
WASHER MAYTAG MVWB835DW1 "Upon arriving at customers home Customer explained that issue was a UI console, The consul had been replaced on a previous occasion, when seen appointment someone told customer the part installed was under warranty for one year. Explain to customer any parts installed has a 90 day warranty, someone may have given him false information. Advise customer to contact persons and I gave him information of warranty for any assistance. Order a consul and replace con will charge fully if customer cannot get a warranty on the port.; ordrng 1 W10861510 (console)"
Near Kenedy, TX 78119
Michael
Job Details: 04/07/2020
WASHER WHIRLPOOL WTW5000DW2 "Installed part ordered, when took the gearcase out I found there was a mouse nest inside the gearcase which was not allowing it to sense the speed of the basket and shut off. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 04/07/2020
RANGE AMANA ACR4303MFW2 "Inspected unit, found issue with cooktop. Cooktop dented making burners tilt inward. Which is causing issues when cooking. Replace to resolve; ordrng 1 8195532 (cooktop)"
Near Corpus Christi, TX 78411
Adam
Job Details: 04/07/2020
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for long Fill know Fill. Customer has recently moved drain hose from down stem to hose laying flat on the ground. Advise customer that drain hose needs to be a height with no air gaps to drain freely. Customer states drain stem is clogged and filtering back into the home. Advise costumer to contact professional plumber to resolve issue. Issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Inspection of unit shows ice tray has slight crack dripping into ice container causing auger motor to bind up and not dispense ice. Replace icemaker and been to resolve issue; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire) and 1 W11097357 (ice-contnr)
Near Corpus Christi, TX 78418
Adam
Job Details: 04/07/2020
WASHER WHIRLPOOL WFW5620HW0 Trying to call tech line to document findings of unit. Tech line phone number says they are training and will not be able to take calls for at least two hours. Regardless inspection of unit shows no error codes and testing of unit and quick cycle shows everything in good working order. Also testing of human machine interface show all buttons function as intended. No issues found with units. Issue resolved
Near Corpus Christi, TX 78418
Adam
Job Details: 04/07/2020
WASHER MAYTAG MVWC465HW2 Inspection of unit shows no error codes. Calibrated unit ran verification cycle all functions work as designed. Important to clarify drain pump was running with lid open unit was not spinning or agitating.
Near Daleville, VA 24083
Uriah B.
Job Details: 04/07/2020
M/W OTR WHIRLPOOL WMH31017HS3 Installer broke mounting nut. Needs new mounting nuts.W11122643 nut; ordrng 2 W11122643 (nut)s
Near Runge, TX 78151
Michael
Job Details: 04/07/2020
MICROWAVE WHIRLPOOL WMH54521HS2 "Installed parts ordered, the light and appliance are working normal"
Near Hollins, VA 24019
Uriah B.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found some frost on the light in the middle. Sealed freezer cabinet with silicone around whole cavity.; used 1 W10841140 (ADHESIVE.) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Unit operating fine upon arrival. Both evaporators looked fine at service call. Reset unit. Checked operation in diagnostics. Issue may be just led board cutting out. Cx to observe if cooling components are still running when he notices the lights go out.
Near Pulaski, VA 24301
Uriah B.
Job Details: 04/07/2020
WASHER MAYTAG MVWC565FW2 "Ripping clothes, in all cycles and all types of clothes. Needs basket and agitator. ; ordrng 1 W10752719 (basket) and 1 W11161960 (agitator)"
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/07/2020
RANGE WHIRLPOOL WFE510S0HS1 replaced both hinges with hinge kit w10347464 (includes 224 and 227 hinges); used 1 w10347464 (hinge kit) from stock
Near Roanoke, VA 24017
Uriah B.
Job Details: 04/07/2020
WASHER MAYTAG MVWC465HW2 Could not reproduce sound while in home. Cx described sound as “grinding” in wash cycle. Cx to observe and record if possible.
Near Little Rock, AR 72205
Doug M.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Inspected unit for not cooling,performed service diagnostics found in step 4 not frost pattern on evaporators,found in step 5 compressor would not ramp up to high speed at 0.43 amps,diagnosed to need compressor and main control ; ordrng 1 W10832994 (compressor) and 1 WPW10675033 (cntrl-elec)"
Near Little Rock, AR 72223
Doug M.
Job Details: 04/07/2020
WASHER WHIRLPOOL WFW6620HC0 "Inspected unit for basket not turning,performed service diagnostics found f1e1 main control fault,f7e9 motor fault,diagnosed unit to need main control and motor; ordrng 1 W11322905 (cntrl-elec) and 1 W11354541 (MOTOR)"
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW5000DW3 Checked washer found no issues. No error codes found during testing or operation. Recalibrated machine ran diagnostics test no issues.Job complete.
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 04/03/2020
WASHER MAYTAG MVWB765FW3 Replaced gearcase due to stripped screw . Ran diagnostics no issues no error codes found during testing or operation. Job complete.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found ice build up at back of freezer. Replaced evap motor on refrigerator no issues. Checked for cold air flow good flow. Job complete.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 04/03/2020
DISHWASHER KITCHENAID KDTM354DSS5 Checked dishwasher found unit on control lock held control lock button for 3 seconds as directed. No issues unlocking ran diagnostics test no issues with dishwasher. Job complete.