Service History 298

Near Victoria, TX 77904
Michael
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW8000BWO "The appliance wouldn’t go into the spin cycle, tested the RPS sensor, bad sensor. Ordered part and rescheduled customer ; ordrng 1 WPW10178988 (sensor)"
Near Robstown, TX 78380
John L.
Job Details: 09/30/2019
DRYER AMANA NED4655EW1 "Inspected unit, found element to have shorted. A break in the element was cause of no heat, replaced element and unit now heating as should. Issue resolved.; used 1 279838 (ELEMENT) from stock"
Near Corpus Christi, TX 78412
Adam
Job Details: 09/30/2019
DRYER WHIRLPOOL WED4815EW Inspection of unit shows relay switch had gone bad. Replaced switch issue resolved; used 1 WPW10117655 (START SWITCH) from stock
Near , TX 78332
John L.
Job Details: 09/30/2019
WASHER ROPER RTW4516FW2 "Inspected unit, found cause of issue. Suspension is out causing tub to bounce freely. Suspension needs to be replaced to resolve.; ordrng 1 W10821951 (suspension)"
Near Bryant, AR 72022
Doug M.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Tried to rediagnosed unit from prior techs diagnostics could not read display on ui to see what step unit is ,also need to repair liner in freezer due to icemaker bracket not staying in place,amp test with compressor running 3.82 amps,three way valve not moving into home position,diagnosing main control,ui,valve,repair kit,icemaker,and compressor ; ordrng 1 8201700 (repair kit) and 1 W10811365 (cntrl-elec) and 1 W10852747 (cntrl-elec)"
Near Conway, AR 72034
Doug M.
Job Details: 09/30/2019
DRYER MAYTAG MGDB765FW0 "Inspected unit found actuator on door switch broken not allowing unit to turn off when door is opened,replaced door switch,tested unit operation checks ok ; pckd up 1 WP3406107 (switch-dor)"
Near Maumelle, AR 72113
Doug M.
Job Details: 09/30/2019
WASHER WHIRLPOOL MVWB765FW2 "Inspected unit found f7e9 error code drive system fault,performed test #3 drive system test on tech sheet,found basket spins freely by hand,checked all harness connections checked ok,found continuity through harness,tested slider movements checked ok,diagnosed to need main control per tech sheet; ordrng 1 W11195970 (cntrl-elec)"
Near Little Rock, AR 72223
Doug M.
Job Details: 09/30/2019
DRYER GE GTDP300GM1WS "Inspected unit for timer not advancing,found timer will not in position to properly run dryer,diagnosed to need timer; ordrng 1 WE04X20415 (dryer timer)"
Near North Little Rock, AR 72118
Doug M.
Job Details: 09/30/2019
MICROWAVE KITCHENAID KEMS379BSS00 "Replaced microwave appliance manager per error f6e8,tested unit,open/close door error appeared found 20amp fuse shorted,replaced fuse tested unit operation checks ok ; used 1 W10138793 (FUSE) from stock"
Near Little Rock, AR 72207
Doug M.
Job Details: 09/30/2019
DRYER WHIRLPOOL WET4020HW0 "Inspected unit for not heating,tested incoming voltage found l1-l2 did not have 240v to unit to allow heater to turn on,checked all fuses,checked ok,informed customer to call an electrician,unit checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 09/30/2019
M/W OTR JENN-AIR JMV9196CS3 "Removed door due to broken outer glass,per safety ; schdld next appmnt for 9/30 MON !"
Near Conway, AR 72034
Doug M.
Job Details: 09/30/2019
LAUNDRY MAYTAG MVWX655DW1 "Inspected for customer concerns of deep water wash and bulky/sheets cycles, performed service diagnostics found no error codes, performed manual test all steps checked ok,called tech line for specs on the 2 different cycles ,tech said unit is working as designed,explained to customer on thinner sheets to use hand wash cycle and to only use about 2 tablespoons of detergent,verified normal operation unit checks ok #7725969311"
Near Little Rock, AR 72202
Doug M.
Job Details: 09/30/2019
WASHER WHIRLPOOL WFW5620HW0 "Replaced acu per f6e2 error code no communication from acu to hmi,tested unit operation checks ok"
Near Little Rock, AR 72205
Doug M.
Job Details: 09/30/2019
ICEMAKER WHIRLPOOL GI15NDXZQ2 "Inspected unit for noisy operation, found when optional drain pump turns on is making a very loud noise when trying to drain water,called partner team verified this an optional part and that unit only has one year warranty,customer responsible for all repairs,diagnosed to need drain pump; ordrng 1 W10825875 (pump)"
Near Little Rock, AR 72223
Doug M.
Job Details: 09/30/2019
ICEMAKER KITCHENAID KUIC15POZP1 "Replaced condenser fan motor,compressor and evaporator due to fan motor shorting causing sealed system to over heat causing compressor to knock,tested unit operation checks ok"
Near Little Rock, AR 72207
Doug M.
Job Details: 09/30/2019
WASHER WHIRLPOOL WFW5620HW0 "Replaced acu due to 120v to board green led light on not allowing unit to start,tested unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS571CIHV00 "Replaced diffuser assembly due to motor grinding when opening/closing,tested unit operation checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM "Replaced icemaker due to motor not running in test 59,tested unit operation checks ok"
Near North Little Rock, AR 72114
Doug M.
Job Details: 09/30/2019
ICEMAKER KITCHENAID KUIX305ESS1 "Replaced condenser fan motor, compressor and evaporator due to motor not running causing sealed system to over heat and not make ice,tested unit operation checks ok"
Near Sherwood, AR 72120
Doug M.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Inspected unit found ice container not seating properly due to defect in door liner causing door closure issues,diagnosed to need freezer door ; ordrng 1 LW11037733 (dor-fip)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/25/2019
OVEN WHIRLPOOL WFE320M0ES2 Control board is getting proper voltage but isn’t responding at all. ; ordrng 1 W11122560 (cntrl-elec)
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/25/2019
DRYER MAYTAG MGD5630HW0 Lowe’s replaced dryer for the customer.
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/25/2019
RANGE WHIRLPOOL WFC310S0ES3 Door hinges were bent. The door didn’t close properly. I replaced both hinges. All operations check ok. ; pckd up 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRT348FMES00 Water valve connector was unhooked. I reconnected water valve wire connector and opened the water valve. Ice maker filled with water. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 09/25/2019
WASHER MAYTAG MVWC200BW0 Replaced suspension. Ran calibration. Ran auto test cycle. All checks ok. Please be aware of aggressive dog.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIDW00 Average RC temp 42Average FC temp 10Icemaker filled and harvested fine in testing. no abnormal frost pattern at this time. Adjusted temp in freezer to zero degrees. Cx to observe and adjust down further if necessary. If callback send Chris.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 09/25/2019
XXL FRENCH DOOR WHIRLPOOL MFT2574DEM01 Found FC door gasket had pulled out from the liner. Replaced it back in using silicone as adhesive. All checks ok at this time. ; used 1 8201711 (ADHESIVE) from stock
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Silverware tray knobs detached. Non-serviceable parts. Needs inner door panel. W11035418; ordrng 1 W10861000 (detergent dispenser) and 1 W11035418 (door-inner)
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRT348FMES00 Icemaker water valve connector was not connected. I connected the valve connector and checked operation. All operations check ok. Also sealed the face frame with adhesive. ; used 1 8201711 (ADHESIVE ) from stock
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW4950HW1 Checked operation In manual testing. All operations check ok. Recalibrated unit. Found that the unit was on slick surface. Moved to linoleum. All checks ok.; used 1 WP8567668 (TIE) from stock
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/25/2019
WASHER WHIRLPOOL WFW75HEFW0 Found an unusual display when I arrived. 1h 03 was flashing when normal cycle was selected and washer wouldn’t start but would start in any other cycle. I checked for error codes and found none. Did a service diagnostic cycle and it completed it with no problems. I restarted the washer and the issue didn’t reoccur. Customer will observe.
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced evap cover and screwed knot place. Found sweating along icemaker bottom and along air tower. Shimmer back right corner as the left door was catching at the bottom on the mullion. All checks ok now.
Near Roanoke, VA 24012
Uriah B.
Job Details: 09/25/2019
RANGE WHIRLPOOL WGE745C0FS00 Replaced both oven sensors and control board. Checked operation and all checks ok at this time.
Near Portland, TX 78374
John L.
Job Details: 09/25/2019
MICROWAVE WHIRLPOOL WMH31017HZ2 Inspected unit, ran unit to test. Issue is bad magnetron, magnetron is cause of noise. Would need to replace magnetron, to resolve issue. ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10886077 (diode)
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/25/2019
KITCHEN WHIRLPOOL WDT750SAHZ0 Replaced pump and motor. Ran test cycle and started normal cycle to check. All checks ok at this time.
Near Roanoke, VA 24019
Chris S.
Job Details: 09/25/2019
M/W OTR WHIRLPOOL WMH31017HZ2 The counter light wasn’t coming on. Control wasn’t sending voltage when switch was on. Installed new control board and checked operation. All operations check ok. ; pckd up 1 W10892389 (cntrl-elec)
Near Roanoke, VA 24018
Chris S.
Job Details: 09/25/2019
MICROWAVE WHIR 0 I removed the old unit and Installed the new unit. Checked operation. All operations check ok.
Near Vinton, VA 24179
Chris S.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Icemaker fill tube was frozen. I cleared the ice and filled. With water. Also sealed face frame with adhesive. All operations check ok. ; used 1 8201711 (ADHESIVE ) from stock
Near Kingsville, TX 78363
Adam
Job Details: 09/25/2019
WASHER MAYTAG MVWC565FW0 Inspection of unit shows wash plate is free spinning. Also unit will not go into spin cycle will spin for a second then start to rock/bounce back-and-forth believe gear case is bound up on the inside. Replace wash basket wash plate gear case agitator actuator capacitor and cam to resolve issue. Job will require authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator)
Near Robstown, TX 78380
John L.
Job Details: 09/25/2019
COOKTOP WHIRLPOOL WCG55US0HS00 Installed gas valve, tested valves. All burners light without issue, no leaks. Issue have been resolved.
Near Sinton, TX 78387
John L.
Job Details: 09/25/2019
WASHER MAYTAG MVWB835DW4 Ran diagnostics on unit, received a F0E5 off balance load error, F2E1 UI stuck button error, no other errors received. Ran manual test on unit, put into spin to check for any vibration and wobble. No wobble in tub, no issue with suspension. Test UI panel for any issues with buttons, all buttons tested good without issue. Customer also explained that when cycles are selected that setting remain the same at time, and change at others. Rotated knob and selected different cycles, setting changed as cycled through. No issues. Did a recalibration to unit, and informed customer of the off balance code which explains why machine would stop mid cycle. Unit working as designed.
Near Rockport, TX 78382
John L.
Job Details: 09/25/2019
WASHER AMANA NTC3500FW Inspected unit, put unit into diagnostics mode and tested drain pump. Drain pump attempted to come on, buzz from pump. Pump will not turn, checked pump for obstructions, nothing obstructing pump. Issue is pump, will need to be replaced to resolve this issue.; ordrng 1 W10882103 (pump-water)
Near Victoria, TX 77901
Michael
Job Details: 09/25/2019
WASHER MAYTAG MVWC360AW0 Error code F7E1, cleared error code, ran a diagnostics test, the gearcase is bad, ordered part to resolve issue ; ordrng 1 W10528947 (drive hub kit) and 1 W11035747 (gearcase)
Near Rockport, TX 78382
John L.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Installed valve and related components. Checked for any leaks after install. No leaks, issue has been resolved.
Near Kingsville, TX 78363
Adam
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW4816FW2 Sr#7725947798 inspection of unit shows error code for long fill no fill. Call tech line because of repeated visits for different issues with this unit strictly for documentation purposes. Tech line states to go ahead and replace the valve but if there is component failure particularly the valve it has been documented that it is a environmental failure issue.; rqstng P&A on 1 W10869799 (valve)
Near Victoria, TX 77904
Michael
Job Details: 09/25/2019
OVEN WHIRLPOOL WOD77EC0HS01 The upper glass door is damaged, ordered part and rescheduled customer ; ordrng 1 W11110283 (glass-door)
Near Ingleside, TX 78362
John L.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Installed gasket, slides and damper. Formed gasket to body, checked to make sure door slides without issue. Issue has been resolved.
Near Victoria, TX 77904
Michael
Job Details: 09/25/2019
WASHER WHIRLPOOL MVWB855DC3 Error code F2E1, cleared code did a UI diagnostics test, no stuck key. Filled the tub with water on manual and saw no visual leaks, the water drained properly, unable to duplicate the issue, calibrated and performed a diagnostics test, completed with no error codes, appliance is working normal
Near Victoria, TX 77904
Michael
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW5000DW2 No error codes, calibrated and performed a diagnostics test test, completed with no error codes,also tested on manual. The appliance is draining and working normal
Near Corpus Christi, TX 78414
Adam
Job Details: 09/25/2019
WASHER MAYTAG MVWB765FW1 Install components calibrated units ran verification cycle all functions work as designed issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 09/25/2019
DRYER MAYTAG MEDX655DW1 Inspection of unit shows good working condition customer is having a problem with exhaust set up for the home. Advice, customer to contact plumber or professional chimney sweep to resolve issue.
Near Victoria, TX 77901
Michael
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW5000DW1 Error code F8E1, cleared error code calibrated and performed a diagnostics, completed with no error codes. The customer had the hose clamped to a long hose going out to the yard, advised this is causing the water to take too long to drain and not allowing it to breathe, which is causing the unit to shut off and not complete the wash cycle
Near Corpus Christi, TX 78410
Adam
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Complaint of unit not producing ice. Inspection of unit shows large amount of frost buildup on back of freezer compartment air not circulating refrigerator not at correct temperatures are. I did inform customer that unit is 100% repairable and customer stated they do not want a repaired unit they want a new unit or their money back. Purchase date is within 30 days from retailer. Customer will be returning unit. Issue resolved
Near Tivoli, TX 77990
Michael
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW8040DW0 Installed part ordered, calibrated and performed a diagnostics test, completed with no error codes
Near Corpus Christi, TX 78412
Adam
Job Details: 09/25/2019
DISHWASHER MAYTAG MDB8959SFZ4 Install components issue resolved
Near Max Meadows, VA 24360
Uriah B.
Job Details: 09/24/2019
LAUNDRY WHIR WRS555SIHZ00 "Icemaker fill tube freezing up. adjusted Freezer teIf temp adjust does not resolve problem, unit needs new freezer door.SR7725933000. Per techline, order freezer door as the fill tube heater is bad.Door - LW11026425; ordrng 1 LW11026425 (dor-fip)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 09/24/2019
OVEN WHIRLPOOL WOS72EC0HS01 Need 2nd tech; saved tckt
Near Corpus Christi, TX 78418
Adam
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Inspection of unit shows ; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt) and 1 W11109572 (icemaker) and 1 W11215582 (motor-evap)
Near Aransas Pass, TX 78336
John L.
Job Details: 09/24/2019
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, ran diagnostics and received a F7E6 motor fault error. Ran tests, unit seems fine. Will replace shifter, capacitor and cam to resolve any issues.; ordrng 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10866250 (capacitor)"
Near Aransas Pass, TX 78336
John L.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected unit, found issue with icemaker and valve. Also some parts were missing will also replace.; ordrng 1 1106508 (seal) and 1 2181939 (insert) and 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt) and 1 W10570939 (diffuser) and 1 W10570941 (duct-air) and 1 W10715709 (icemaker) and 1 W11249272 (fitting)"
Near Ingleside, TX 78362
John L.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, tried to jump icemaker. Icemaker does not respond. Icemaker no good replace, also found issue with icedoor. Customer having issues with fridge, and is very upset.; ordrng 1 W10347093 (ice-contnr) and 1 W10347114 (shaft) and 1 W10577864 (door-ice) and 1 W10825619 (icemaker) and 1 W11185741 (MOTOR)"
Near Portland, TX 78374
John L.
Job Details: 09/24/2019
RANGE KITCHENAID KECC604BBL00 "Inspected unit, surface glass has broken creating some sharp hazardous edges. Top will need to be replaced to resolve this issue.; ordrng 1 W10566730 (cooktop)"
Near Victoria, TX 77904
Michael
Job Details: 09/24/2019
OVEN MAYTAG MEW9630FZ03 "The customer didn’t have the parts, said he emailed and called to let us know not to come out. Customer will call when the he receives the part.; O-emld tckt"
Near Roanoke, VA 24018
Uriah B.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Found freezer led module out. Replaced module with pre-ordered part. All checks ok.; pckd up 1 WPW10515057 (light)
Near Roanoke, VA 24017
Uriah B.
Job Details: 09/24/2019
WASHER WHIRLPOOL ATW46756Q1 "WPW10683603 - valve W10404050 - lid lock. Found inlet valve clogged with corrosion on both hot and cold side. Needs inlet valve, even after cleaning the filter on the valve. Lid lock is also sticking and should probably be replaced soon if not immediately. Cx to call to instruct how to proceed."
Near Alice, TX 78332
Adam
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM Inspection of unit shows icemaker not harvesting. Replace icemaker and valve to resolve issue. Customer is waiting until we have parts on hand before scheduling return visit for installation. Customer would like contact from appliance care to set installation date.; ordrng 1 W10498976 (water valve) and 1 W10793298 (icemaker)
Near Roanoke, VA 24012
Uriah B.
Job Details: 09/24/2019
SXS 25' WHIRLPOOL WRS325FDAW04 Replaced all three led modules.
Near Daleville, VA 24083
Uriah B.
Job Details: 09/24/2019
DRYER WHIRLPOOL WED8540FW2 Replaced steam water valve. Ran test and all checked ok.
Near Bryant, AR 72022
Doug M.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Need additional part moving to Wednesday ; ordrng 1 W10874835 (valve)
Near Robstown, TX 78380
John L.
Job Details: 09/24/2019
WASHER WHIRLPOOL WTW5000DW2 "F8E1 long fillCalled Techline, spoke with Leon. Explained all done to unit, and what issues were found. Explained that drain pipe was in stand pipe fairly deep into standpipe. Made adjustments to drain pipe. Also found bad ground on outlet. Techline feels that issue may have been drain and stand pipe. And that customer may need to have outlet repaired. Explained issues to customer. Issue should be resolved."
Near Taft, TX 78390
John L.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found issue with tubing and valve not set in correctly. Inserted tubing all the way, no longer leaking. Issue resolved."
Near Rockport, TX 78382
John L.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM "Installed components, icemaker, valve, tubing. Issue resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 09/24/2019
DRYER WHIRLPOOL WED4815EW1 Unit was in fact heating and turning but exhaust for home has large blockage inside of wall causing airflow to back up into the dryer. Customer was unaware of blockage in wall advised to have builder resolve this issue for them. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW75HEFW0 "Error code F9E1, F5E2, cleared error codes, removed back panel and took filter out from drain pump using shop vac to suck up water that didn’t drain. It was clogged up with bra pads restricting water from draining, cleaned filter out and put back in place. Ran a diagnostics test, completed with no error codes, appliance is working normal. Yes on survey"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/24/2019
WASHER WHIRLPOOL WTW4955HW1 Customer complaint of unit making clicking or clunking noise. Inspection of unit shows error code for water temperature failure customer is aware there is a problem with the water supply for the apartment complex. Unable to duplicate noise or specific issue with units. Test cycle reveals all functions work as designed. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 09/24/2019
RANGE WHIRLPOOL WFG505M0BS2 Spoke with customer before arrival at home customer states unit is no longer in warranty. Informed customer that there would be a service call as well as possible labor charge for disassembling unit for customer to clean. Customer stated she will be contacting whirlpool to complain. Apologize to customer but also informed her cleaning is not considered a warranty issue. Issue resolved. Determined purchased from serial number given.
Near Little Rock, AR 72207
Doug M.
Job Details: 09/24/2019
WASHER WHIRLPOOL WET4024HW0 "Inspected unit for error codes,performed service diagnostics found EA error code pressure switch fault,inspect switch for damage and connections between ui and per tech sheet,found pressure switch reading out of range,diagnosed to need pressure switch ; ordrng 1 W10869500 (switch-wl)"
Near Little Rock, AR 72202
Doug M.
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW5620HW0 "Inspected unit for not starting performed service diagnostics found f6e2 error code no communication detected by him,performed voltage test from page 12 of tech sheet did not have 5v at connector j19,did not have 12.7v at pin 1-4,diagnosed to need ACU per tech sheet; ordrng 1 W11322903 (cntrl-elec)"
Near North Little Rock, AR 72114
Doug M.
Job Details: 09/24/2019
ICEMAKER KITCHENAID KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found condenser fan motor not running with 120v to motor causing sealed system to over heat and compressor to make a very rumbling noise,diagnosed to need compressor,evaporator and fan motor ; ordrng 1 W10124096 (fan,motor) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/24/2019
RANGE WHIRLPOOL WFE540H0AS0 Install components issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 09/24/2019
DISHWASHER WHIRLPOOL KDFE104DSS5 "The motor was bad, installed part ordered, the appliance is working normal"
Near Little Rock, AR 72207
Doug M.
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW5620HW0 "Inspected unit for not starting,found unit would not power up,tested 120v to filter,120v from filter main control checked,green led light was not on on the acu,diagnosed to need acu; ordrng 1 W11322903 (cntrl-elec)"
Near Seadrift, TX 77983
Michael
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW5620HW0 "Installed part ordered and went into diagnostics and it kept dinging like there was a stuck key, spoke with Nick, that what he thought and said to call tech line. Spoke with Kurt and he said that was normal it’s just letting you know your in diagnostics, ran some tests with him, all checked. The appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 09/24/2019
DISHWASHER KITCHENAID KDTE254ESS "The customer said the dishes were not coming clean, no error codes. Ran a diagnostics test to reset heater/appliance, the appliance and heater are working normal"
Near Conway, AR 72034
Doug M.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit for low production,found ice bin is full and ice looks normal,customer stated she uses a lot of ice,informed customer that unit will only make about 60 cubes of ice per 12 hours and that production will stop when bin is full and pushed arm to icemaker up,verified normal operation unit checks ok"
Near Jacksonville, AR 72076
Doug M.
Job Details: 09/24/2019
WASHER MAYTAG MHW3505FW1 "Inspected unit for error codes, performed service diagnostics found f3e1 error code pressure sensor signal to main control reading out of range,inspected air trap and hose,checked ok,found drain hose installed into stand pipe approximately 24 inches causing siphoning effect triggering error code, reset drain hose to 4.5 inches into stand pipe per installation instructions,performed auto test unit all steps checked ok,verified normal operation unit checks ok"
Near Roland, AR 72135
Doug M.
Job Details: 09/24/2019
MICROWAVE KITCHENAID KBMS1454SSS "Inspected unit for arcing,found inline 20amp fuse shorted,replaced fuse,started unit unit arced then went blank shorting fuse again inspected wave guide area found hole in cover allowing food soil to reach wave guide causing arcing inside of wave guide,called tech line,tech said that the unit is non-repairable"
Near Roland, AR 72135
Doug M.
Job Details: 09/24/2019
COMPACTOR MAYTAG MTUC7500ADM0 "Installed on/off switch per tech line,still did not fix unit,called tech line per performed tests to top directional switch,tech said top directional switch is bad,I replaced that switch on prior visit,at this point customer does not want me to dod anything further he said he will buy a new compactor"
Near Beeville, TX 78102
Michael
Job Details: 09/23/2019
WASHER WHIRLPOOL CET9000GQ0 "Appliance was washing and drying without ha I got to insert coins. Maintenance couldn’t find the the service key, took panel off and pushed the switch to be able to program the codes to set the pricing. The appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/23/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Found water under the crisper drawers, the water was not draining from the RC evaporator. Disassembled RC to expose the evaporator, the bottom of the pan had a sheet of ice, used a defroster to defrost the ice in the pan and also shot into the drain hole. Removed back cover to the compressor and removed the p trap, clear of obstruction also shot steam into the drain line. Tested by pouring water into the drain hole at the evaporator pan, water is draining, appliance is working normal."
Near Corpus Christi, TX 78410
John L.
Job Details: 09/23/2019
DRYER MAYTAG MEDB835DW4 "Installed components, issue has been resolved."
Near Corpus Christi, TX 78411
Adam
Job Details: 09/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Sr#7725922043. Inspection of unit shows unit in proper working order. Customer complaint of a clicking coming from unit. Call tech line to troubleshoot issue tech line states could be a relay coming off and on. Also states unit in working condition. SR number above.
Near Corpus Christi, TX 78414
Adam
Job Details: 09/23/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Install component and tested unit issue resolved.
Near Corpus Christi, TX 78415
John L.
Job Details: 09/23/2019
REFRIGERATOR AMANA ASD2575BRW01 "Inspected unit, issue with hose to icemaker. Hose damaged, releasing water onto floor. Replace to resolve.; ordrng 1 W10179146 (water inlet valve) and 1 W10490809 (tube-water) and 1 WP596669 (clamp)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/23/2019
DRYER MAYTAG MEDB835DW4 InCell component issue result
Near Corpus Christi, TX 78416
John L.
Job Details: 09/23/2019
WASHER WHIRLPOOL WTW4816FW2 "Installed component, ran recalibration. Issue resolved."
Near Inez, TX 77968
John L.
Job Details: 09/23/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM03 "Installed evaporator, charged unit. No longer pulling vacuum, Freon pressure now within normal range. Issue should be resolved."
Near Corpus Christi, TX 78412
Adam
Job Details: 09/23/2019
OVEN WHIRLPOOL WFC150M0EW3 Inspection of unit shows outer glass missing as well as right and left and lower trim pieces. Door handle and venting dented and broken missing several screws. Order trim pieces screw outer glass and trim pieces to resolve issue; ordrng 1 8523166 (trim-door) and 1 8523172 (trim-door) and 1 8523175 (trim-door) and 4 W10200660 (screw)s and 1 W10300489 (hndle-door) and 1 W10310920 (trim-vent) and 6 W10327235 (screw)s and 1 W10409945 (glass-door) and 4 W10465148 (screw)s
Near Victoria, TX 77901
Michael
Job Details: 09/23/2019
DRYER ROPER RED4516FW0 "Installed timer and dryer kit, the appliance is working; used 1 4392065 (DRYER KIT) from stock"
Near Corpus Christi, TX 78404
John L.
Job Details: 09/23/2019
WASHER MAYTAG MVWX655DW1 "Inspected unit, reset unit. No function at controls, drain pump humming continuously. Tried to power down unit, and power back on. Issue remains. Replace drain pump and controls to resolve this issue.; ordrng 1 W10727777 (pump-water) and 1 W10803588 (cntrl-elec)"