Near Corpus Christi, TX 78418
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Inspected unit, customer explained issues that was going on with unit. Uniform in frost in freezer compartment. Issues with slides, slides do not glide and have a lot of resistance was trying to close. This is leaving gaps around freezer door which is allowing unit to ice up in. Also issue with gasket around freezer door, this will have to be replaced as well to resolve issues.; ordrng 2 W10860513 (slide)s and 1 W10443320 (gasket-fip)"
Near Ingleside, TX 78362
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new icemaker, tested after installation.. Icemaker now functioning and issue has been resolved"
Near Inez, TX 77968
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW0 "Won’t power on per customers. F6E2 error code, cleared error code and tried to go into diagnostics, wouldn’t allow me any selections and error code popped back up, need to order the console and reschedule the customer when the part comes in; O-emld tckt"
Near Ingleside, TX 78362
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "Replace control, re-calibrated and tested unit multiple times. You had passed test multiple times.. Unit is running as designed, issue has been resolved."
Near George West, TX 78022
Adam
Job Details: 12/15/2020
RANGE KITCHEN AID KSIB900ESS0 Installed components tested unit issue resolved. Oven heats faster and evenly. Issue resolved
Near Corpus Christi, TX 78410
Adam
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Tried to call customer on both phone numbers one phone number never connects the other phone number says mailbox is full. Driving to location now should be there just after 12 PM. Arrived at customers location installed components and tested unit all fans work all thermostats work door switches responsive icemaker in good condition and working unit is producing water. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint of unit leaking. Inspection of unit shows no water stains spots or standing puddles of water on under or in machine. Customer states unit only will leak during drain cycle. Inspection of drain hose shows customer has no air gap also is tied into about 10 or 15 feet of hose that runs off into the yard. During my testing of drain cycle Water started to backfill into the home. Advise customer she would have to change the way unit is draining. Advise customer that unit will need an air gap also machine is not designed to push that much water through a hose into a yard. I don’t I think customer believes what I was telling them. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "The door isn’t closing properly per customer. The door cam is missing from the bottom right of the door causing the door to lock up when it’s opened, the door has to be lifted to close the door, ordered part to resolve issue , the gasket is sealing properly ; ordrng 1 WPW10470155 (cam-door)"
Near Aransas Pass, TX 78336
John L.
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 "Ran diagnostics got F9E1 long drain, F2E1 stuck key, F8E1 long fill. Found issue to be with control board, replaced board and re-calibrated unit. Unit is now functioning and error codes no longer displaying issue has been resolved."
Near George West, TX 78022
Adam
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL GYE22HSKKSS Arrived at location customer has complaint of unit not making ice and maybe leaking water. Unit customer is talking about is in fact a brand new under Manufacturing warranty LG refrigerator. Unfortunately myself and the company do not work on LG products under a manufacturing warranty. AIG or Best Buy whoever set appointment needs to be billed accordingly. Technician did take time to come to location and speak with customer to find out what exactly was going on. Issue resolved.
Near Corpus Christi, TX 78410
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "Ran diagnostics on unit, F0E7 Load detected in cleaner wash. Cleared out code re-calibrated unit and ran a test cycle. Same code returned camera when examining control board and UA panel found issue. You are a panel has short as well as control board, A few small ants responsible for short. Replace both board and UA panel to resolve issue.; ordrng 1 W11266006 (Control) and 1 W11130429 (Facsia)"
Near Seadrift, TX 77983
John L.
Job Details: 12/15/2020
RANGE JENN-AIR JGRP548HL00 "Installed new board, checked unit after installation. Unit no longer flushing out area codes or chimes. Issue has been resolved."
Near George West, TX 78022
Adam
Job Details: 12/15/2020
REFRIGERATOR FRIGIDAIRE FFFH20F20WC Call customer before arrival to confirm several points on the unit customer did state that the unit is out of warranty but when I moved onto pricing customer said he was quoted 138+ tax for diagnostic and also that we would be bringing a fan with us. I did instruct customer that the price will not be 138 because he is so far out of area that it would be 160+ tax customer didn’t like the idea but continue to talk about the unit saying woman who spoke with said we would be bringing a fan with us at that point I inform customer we do not have a fan with us this would be for diagnostic purposes only. Customer told me to go F myself. I told the customer have a merry Christmas and hung up the phone.
Near Port Lavaca, TX 77979
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC465HW0 "Not heating per customer. Ran the appliance, not heating, Voltage is good at the wall outlet and appliance, removed the back cover, checked the thermostats and heat element, all checks out, ordered the motor and rescheduled customer ; ordrng 1 279827 (motor!dryer)"
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWC415EW Customer complaint of no response from unit. Inspection of unit shows strike was pushed back in the opposite direction which is not allowing unit to enter wash cycle. Reposition strike issue resolved
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWC565FW2 "Customer says she hears a loud noise when the spin cycle is coming to a stop. Tested the spin cycle on manual test twice, no abnormal noises. Calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises. Customer insisted there is a loud noise, I went ahead and put some towels in to have some weight and ran a rinse and spin cycle, completed with no issues or loud noises, the appliance is working normal, elderly lady, no email."
Near Aransas Pass, TX 78336
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Installed component, icemaker started turning and water was dispensed into icemaker. Issue has been resolved."
Near Port Lavaca, TX 77979
Michael
Job Details: 12/15/2020
RANGE KITCHENAID KFED500ESS02 "Wrong cooktop, also the rear middle element and the front right element are not working, reordered the cooktop and the elements and rescheduled the customer.; rqstng P&A on 1 W10780927 (cooktop) and 1 WP9762851 (elmnt-surf) and 1 WPW10251108 (elmnt-surf)"
Near Falfurrias, TX 78355
Adam
Job Details: 12/15/2020
DRYER AMANA NED4655EW1 Inspection of unit shows that timer has in fact gone out. After replacing timer and testing voltage read to ground 120 black ground 120 red to black 40. Informed customer that issue would be with the electrical and not the unit itself. Also a strong possibility they are running multiple appliances off of same breaker. Issue resolved
Near Orange Grove, TX 78372
Adam
Job Details: 12/15/2020
RANGE KITCHENAID KFDC506JPA00 Customer complained of left hand back burner striking repeatedly but never lighting. Inspection of unit shows Igniter was out of place/didn’t re-position the igniter cleaned component tested unit issue resolved.
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
RANGE AMANA AER6303MFB2 Install components tested unit issue resolved
Near Portland, TX 78374
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC465HW0 "Making loud noise per customer. Called and spoke with Johnathan at RAC to confirm purchase date, it is still under manufacturer warranty. Ran the appliance, making a squeaking noise, unplugged the appliance and removed the front panel, the back left roller is starting to lock up, installed dryer kit from truck stock, plugged the appliance in and ran it, no longer making the noise, the appliance is heating working normal ; used 1 4392065 (DRYER KIT) from stock"
Near Corpus Christi, TX 78414
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVWB765FW "Run diagnostics, got two codes. F5E4 Lid not open between cycle F7E9 locked rotor. Cleared codes out, and ran test on components. Lid lock has function, motor is running a bit rough. Sounds like a possible issue with gear case or stator. After testing and recalibration, lid code returned. May be a possible issue with control board or lead luck. Ordering components to resolve these issues.; rqstng P&A on 1 W10787878 (latch) and 1 W11183368 (cntrl-elec) and 1 W10897050 (stator) and 1 W11134159 (gearcase) and 1 W10447975 (slider) and 1 W10897040 (rotor)"
Near Odem, TX 78370
Michael
Job Details: 12/15/2020
WASHER AMANA NTW4605EW0 "Won’t complete the wash cycle per customer especially on bulk cycle. F9E1, F0E2, F2E1 error codes, cleared error codes, activated all the functions on manual test, all are working normal. Calibrated and performed an automatic diagnostics test, completed with no issues or error codes, although the water is draining too slow which would explain why there is a long drain error code and not allow it to spin because the appliance still had water in the tub, looked at the drain hose and saw it was inserted into a drain line that is a 1” pipe, taped off and clamped, advised the customer the drain line is too small not allowing it to breathe or let the water out fast enough, should be a 2” drain line and possible obstruction, the appliance is spinning and working properly"
Near Robstown, TX 78380
Adam
Job Details: 12/15/2020
WASHER AMANA NTW4755EW0 Inspection of unit shows agitator free spinning from gear case also looks like basket has moved from hub. Will need to replace in her basket agitator gear case capacitor actuator cam and belts resolve issue; rqstng P&A on 6 8533953 (screw)s and 1 W10003790 (screw) and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10521298 (spin basket) and 1 W10625046 (capacitor) and 1 W10680215 (washplate) and 1 W10680216 (agitator) and 1 W10795113 (gearcase)
Near Portland, TX 78374
Michael
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5100HC0 "Takes too long to dry per customer. F2E1, F3E2 error codes, cleared error codes and ran diagnostics, the appliance is heating and working normal, has good airflow, after the diagnostics test, I went back into the fault history, none came backup, unplugged the appliance for 5 minutes and plugged it back to reset it. Ran the appliance on different settings, and rechecked the fault history, no error codes, the appliance is heating properly."
Near Aransas Pass, TX 78336
Michael
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 "Won’t spin per customer, error codes F8E1, F7E5, cleared error codes and tested the agitation and spin cycles and lid lock on manual, all checks out, no hook up for the washer at this location, therefore couldn’t test the inlet valve for water pressure, although both cold and hot side are activating on manual. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Corpus Christi, TX 78415
John L.
Job Details: 12/15/2020
WASHER AMANA NFW5800HW0 "Inspected unit, ran test cycle to determine where leak may be originating from. No leaks within unit, did notice that cold side had a slow drip that did increase when unit called for water. Readjusted hose, drip seems to have stopped. Issue may be resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Installed components, checked for airflow after installation. Unit is now circulating air in refrigerator section. Issue has been resolved"
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
RANGE AMANA ACR4303MFB3 "No power to the control, oven doesn’t work per customer. Removed the cover to the block terminal and found the connectors to the black wires were burnt off, made repairs at the harness, installed new connectors and put back together, plugged the appliance in and F1E0 error code appeared, installed new control, the appliance is heating and working normal"
Near Kingsville, TX 78363
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWC465HW2 Inspection of unit shows agitator broken off of gear case. Unable to separate wash plate from gear case. Will need to replace gear case wash plate actuator capacitor clutch and belt to resolve issue. Will not be scheduling return date pending when all parts are available; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680219 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw)
Near Corpus Christi, TX 78415
John L.
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 "Installed suspension rods, issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 Customer complaint of oil leaking from under unit. Physical inspection shows gearcase losing oil. All components under unit saturated with gear case oil. Will need to replace gear case actuator capacitor clutch and belt as well as agitator and wash plate to resolve issue. Customer states product is less than a month old and will be contacting retailer. Have not scheduled return visit pending all parts arrival. When job is scheduled it will require a 2 count.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10834890 (washplate) and 1 W10870913 (gearcase) and 1 W11162561 (Capacitor) and 1 W11284133 (RETAINER)
Near Victoria, TX 77905
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "Screeching noise per customer at the end of the spin cycle. F0E3, cleared error code. The customer already had a load in the washer, which was on drain and spin, I let it complete, at the end of the spin cycle when gearing down it made a noise and stopped right away and completed the cycle but it wouldn’t unlock, I canceled it and the display stayed on canceling and still would unlock the lid, unplugged the appliance for 60 seconds and plugged back in, it unlocked. Emptied the washer and went into diagnostics, no error codes, calibrated the unit and tested the high spin cycle on manual test, heard the noise and error code F6E3 popped up and it shut off. I looked underneath and found the bolt to the rotor motor was missing, found the bolt, no damage, put screw back in place with my drill, held in place, ran the night speed spin cycle again, no longer has the noise and didn’t give an error code, calibrated the appliance again and ran an automatic diagnostics t
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW4 "Not powering on per customer. I plugged the appliance in and able to get into diagnostics, F6E2, F6E3, F2E1 error codes, cleared error codes, unable to do anything else, installed new console, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW5 "Installed new lid, the lid lock and appliance are working normal, cleared error codes and calibrated the appliance"
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWC415EW2 "Won’t stop filling per customer. Went into diagnostics, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, started a normal wash cycle, the valve shut off and started agitating, the water level and appliance are working normal at this time, collected SCF "
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC215EW1 "Takes too long to dry per customer. Turned the appliance on, it’s heating properly, checked the vent outside, no airflow. Pulled the appliance out and checked vent again, getting, good airflow, the vent hose was being smashed when pushed back, made adjustments and leveled the appliance, the appliance has good airflow, heating and working normal"
Near Victoria, TX 77905
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVW7232HW0 "Not getting enough water on the towel cycle per customer. Went into diagnostics, no fault codes, calibrated the appliance since the console was replaced and ran a diagnostics test, completed with no issues. Had a customer start a wash cycle with towels on the towel setting, the appliance is working normal at this time"
Near Inez, TX 77968
Michael
Job Details: 12/15/2020
DRYER WHIRLPOOL WED8500DC4 "Making a screeching noise, removed the front panel, 2 of the wheels and the I’d,Sr were starting to lock up, installed a dryer kit, tested the appliance, it’s longer making the noise, put the appliance back together, plugged the appliance in and tested it again, the appliance is no longer making the noise and working normal ; used 1 4392067 (DRYER KIT) from stock"
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
DISHWASHER AMANA ADB1400AGB0 "Not operating per customer. The appliance powered on , there were no error codes, ran a diagnostics test, it shut down during the drain cycle, there was water in the DW, removed water with shop vac, shut off the appliance and turned off the breaker, installed new drain pump from truck stock, also found the drain hose laying at the bottom of the cabinet, rerouted the hose. Ran a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal.; used 1 w10876537 (PUMP DRAIN) from stock"
Near Corpus Christi, TX 78418
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW5 Install component calibrated unit ran verification cycle issue resolved
Near Port O'Connor, TX 77982
Michael
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT750SAHZ "Keeps blowing the breaker per customer, even after electrician installed a new one. The appliance was already unplugged, removed the junction box and found the wires slipped out of the wire nuts and shorted out which is causing breaker to trip. Cut off bad wiring and installed new wire nuts, confirmed the wires didn’t pull out, put junction box back in place, plugged the appliance in and tested it, no longer blowing the breaker."
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Install components, tested after installation. Unit now has function, issue has been resolved."
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW4 "Installed pump, tested after installation. Issue has now been resolved."
Near Rockport, TX 78382
John L.
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed drip pan, issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 12/15/2020
RANGE AMANA ACR4303MFB4 Install component tested unit issue resolved
Near Rockport, TX 78382
John L.
Job Details: 12/15/2020
REFRIGERATOR SAMSUNG RF25HMEDBSRAA "Installed icemaker, issue has been resolved"
Near Corpus Christi, TX 78412
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWX655DW1 Install components calibrated unit ran verification cycle. All functions and features work as designed. Issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Installed auger, tested after installation. Auger motor spins with no issues, issue has been resolved."
Near Corpus Christi, TX 78410
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle. Issue resolved
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/25/2020
COOKTOP GAS KITCHEN AID KCGC558JSS Made adjustment to low valve stem and the ignition improved but is intermittent. The unit will need a new electrode. The unit is caulked in. I explained to our customer that a disclaimer will need to be signed and that I would prefer if the builder or they cut it out and I would not be able to recall because It is a construction item. Parts ordered.; ordrng 1 W10892422 (ORIFICE) and 1 W11238758 (igntr-surf) and 1 W11344539 (BURNER)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Incorrect door was sent. According to Marcone this is the correct door and part number. Please verify. ; ordrng 1 W11436980 (LEFT DOOR STAINLESS)
Near Bulverde, TX 78163
Jim G.
Job Details: 11/25/2020
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Water pump is not responsive. Collected service fee. ; ordrng 1 12-2919-21 (water pump)
Near Selma, TX 78154
S. L.
Job Details: 11/25/2020
DRYER MAYTAG MED6230HW0 Replaced HMI reset power 5 times found same issue model and serial not tranferred to new HMI old HMI still works but is damaged by 1st tech who dropped it called tech line spoke to Chris advised him of previous SR number 7728871326 and that connector on ACU was had broken off when previous tech was servicing unit so had to replace ACU 1st before HMI and this is 3rd HMI Chris will send this for ISR for next step in solution for repair. Same SR number; O-emld tckt
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS00 "I replaced the water tube and the water pressure regulator valve. I tested unit and the water pressure is now within the proper range to produce ice consistently. Our customer now has a separate issue in which the RC is warming. Temperature at 58 F. FC at 2 F. I found that the damper control was not working and that the RC evaporator is frozen up. Under test 128 in diagnostics I found that the control is version 600. According to Technical Service Pointer W11033419D and W11329116C these problems can happen without version 700 or higher. It also has the old evaporator cover gasket, ice maker, Orion board, dual water valve, filter cap, water filter process. This unit will need the new updated control board W11333076, evaporator cover W10889360, ice maker W10898228, dual water valve W11194380, Orion Board W11131873, filter cap W11189114 and water filter process W11194438. According to the service manual the air baffle that is not operating, comes with
Near Boerne, TX 78006
Jim G.
Job Details: 11/25/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 Will return to repair. Did not have proper tool. ; schdld next appmnt for 12/4 FRI !
Near Natalia, TX 78059
Richard G.
Job Details: 11/25/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "40C iceroom fan error, 39C icemaker function error, 81C comp starting failure. Called Samsung techline and spoke with Eric. Says to check wiring harness for inverter board to compressor, if that is ok, then the unit has a bad compressor. Checked out harness. Continuity is all good through the harness. Bad compressor. Spoke to customer about compressor costs. Her husband will get back with us regarding the repair. Setting as ESTIMATE ONLY at this time. Reference # 7004061153; ordrng 1 MKV190CL2B/ASH (COMPRESSOR)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/25/2020
MICROWAVE OVEN WHIRLPOOL AMV2307PFS3 Control voltage presented with irregularities when attempting to use turntable. Also magnetron work only intermittently. ; ordrng 1 W10754299 (magnetron) and 1 W10849846 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 11/25/2020
WINE CELLAR KITCHEN AID KUWL204ESB "Issue is a dented door panel. Ordering panel and returning. Part is out of stock, not scheduling a return date. Customer closed on house on 11/20/2020.; ordrng 1 W11164089 (drawer-frt)"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/25/2020
RANGE JENNAIR JGRP548WP01 Checked range found bad control board no relay was actuating ordering control board to resolve issue. Collected service call fee. ; ordrng 1 W10888661 (cntrl-elec)
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 11/25/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HZ0 Checked microwave found inner door not closing properly with outer door. Can’t select any options when door is closed.door is on order waiting on parts. ; saved tckt
Near Boerne, TX 78006
Colton B.
Job Details: 11/25/2020
WINE CELLAR WHIRLPOOL WUW55X24HS01 "Issue is that the temperature in the wine cooler gets too cold. Tested all sensors, they checked within range. Heater circuit had continuity, that checked good. Finding issue to be a faulty PCB board. Ordering and returning. Part is on back order. SC and L are covered by 90 day warranty. Navigate to Pecan bluff to get to house. ; ordrng 1 W11334740 (CONTROL)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Door flap now opening properly, and not dispensing ice that is more than one individual cute. Ordering new icemaker.; ordrng 1 WPW10300024 (icemaker)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/25/2020
WASHER MAYTAG MHW6630HC2 Unit passes all functions during automatic test cycle and customer has been instructed to monitor the unit to regard for any future issues or concerns.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 11/25/2020
RANGE WHIRLPOOL WEE745H0FS2 Checked range found knob broken and switch not turning ordering switch and rescheduling knob to resolve issue. ; ordrng 1 W10437092 (switch-inf)
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Confirmed that there is significant cosmetic damage to the right RC door (picture included). Part ordered.; ordrng 1 W10830055 (gasket-fip) and 1 W11178521 (nameplate) and 1 W11435343 (DOOR RIGHT)
Near San Antonio, TX 78251
Justin
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Replaced inverter box, and main control. Condenser fan not turning on. Will need condenser motor. Unit compressor came on and is running. Cool air coming through. ; ordrng 1 W11127829 (motor-cond)"
Near Comfort, TX 78013
Colton B.
Job Details: 11/25/2020
RANGE KITCHEN AID KFED500EWH03 Issue is door scraping on the chassis. Ordering new front frame to resolve issue. Part is on back order. Gate code is 1234.; ordrng 1 WPW10292008 (liner-door) and 1 WPW10308654 (frame-frnt)
Near Converse, TX 78109
S. L.
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDTE234GPS1 Tested unit found float switch error code. Checked water found no water flow checked found kinked water line from supply. Corrected this tested unit all operations normal. Checked in diagnostics dispenser motor pump and heater unit operating as designed.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/25/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS Replaced control. Issue resolved.
Near San Antonio, TX 78254
Justin
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Need to order and replace dispenser motor for unit. ; ordrng 1 W11423781 (DOOR ICE )
Near San Antonio, TX 78254
Justin
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG525S0JS0 Ignitor is turning on but then will turn off. Will need ignitor for unit. F1E0 popped up before I left. Need control psp item. ; ordrng 1 W11317846 (cntrl-elec) and 1 WP9758079 (igntr-oven)
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated the issue is the unit is not draining. Also stated they recently got a new garbage disposal. Found issues to be caused by plug not being removed from garbage disposal. Removed plug and unit is functioning normally with no further issues at this time.
Near Bulverde, TX 78163
Jim G.
Job Details: 11/25/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS Verified issue was a clog to lack of cleaning. I used a wire tie to secure the lines that were clogged. I manually cleared clog but e courage customer to perform regular cleanings.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/25/2020
DRYER ROPER RED4516FW Could not make it before they closed. ; schdld next appmnt for 12/2 WED !
Near San Antonio, TX 78245
Richard G.
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5620HW2 Customer complaint is that the unit is shaking so much it is banging against the walls. Checked unit and found one shipping bolt still attached. Removed shipping bolt. Ran unit through automatic test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/25/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Replaced ice door. Tested unit. Turned ice maker back on when done. Unit is now fully functional.
Near San Antonio, TX 78239
S. L.
Job Details: 11/25/2020
FREEZER MAYTAG MZF34X18FW03 Called tech line spoke tp TJ Sr 7729363246 checked wiring checked thermistor checked board all checked good he advised me to just change thermistor out sonce board was changed and could be intermittently shorted thermistor. Advised customer that we will call when part comes in.; ordrng 1 WPW10383615 (thermistor)
Near Windcrest, TX 78239
S. L.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked unit unit operating making ice replaced failed ice bin all operations normal.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/25/2020
DRYER MAYTAG MEDC215EW1 Replaced thermal fuse. Tested out unit. Unit is good to go. Customer also requested door handle be replaced. Replaced with truck stock. Tested to complete. Unit is good to go.; used 1 W10861225 (HANDLE) from stock
Near Far West Side, TX 78254
Justin
Job Details: 11/25/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Unit powered down when trying to run a bake cycle. Calling techline to assist, JK is assisting. SR 7729363743 need to order and replace antenna. Not sending out a signal to connect. 866-333-4591 connection team; ordrng 1 W11248075 (antenna)"
Near San Antonio, TX 78227
Tommy B.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Customer stated that the unit stopped cooling on Friday. Unit has very low amp draw and no compressor function. Found issue to be caused by faulty start device. Ordering parts to resolve issue.; saved tckt
Near Boerne, TX 78006
Colton B.
Job Details: 11/25/2020
DRYER MAYTAG MEDB835DW4 "Issue is a that sometimes dryer will stop drying and the UI freezes. Found F4E3 airflow error code. Issue believed to be dryer over heating during extended use. Cleaned out vent and verified good venting on the outside vent. Unit testing good, customer will call if issue persists."
Near San Antonio, TX 78264
S. L.
Job Details: 11/25/2020
REFRIGERATOR SAMSUNG RF23J9011SG Replaced pcb icemaker draintube clips and silicone ice room. Tested found clip on case magnet for ice bucket damaged need otl request for this part to complete.; ordrng 1 DA61-09570A (CASE MAGNET)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/25/2020
RANGE WHIRLPOOL WFE320M0EW2 Replaced terminal block. Issue resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/25/2020
RANGE JENN-AIR JES9800CAS02 Replaced glass cooktop. Offered to clean customer declined. Collected service call parts and labor.
Near Selma, TX 78154
Shawn W.
Job Details: 11/25/2020
MW-HOOD COMBO WHIRLPOOL WML55011HB3 "I have discovered that we have a problem with the parts diagram. According to the diagram the light socket should come attached to the base or should come with the light bulb. The diagram also shows a housing that would come with the base that did not come attached. However, under airflow parts, it has a duplicate listing showing the holder for the lamp as well as the base. I’m ordering parts related since the diagram is duplicated and not fully accurate. Our customer is not fully comfortable with signing our cabinet removal disclaimer unless he could help. I explained to him that I cannot have a customer help me with the repair. He would prefer that I have an assistant, then he would be willing to sign the disclaimer and have us repair the unit. Parts ordered.; ordrng 1 W11181133 (housng-lmp)"
Near San Antonio, TX 78245
Justin
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Fridge has been replaced, close job."
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/25/2020
RANGE WHIRLPOOL AER6303MFS2 Replaced main wiring harness. Issue resolved.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "Sealed system request submitted, spoke to Robert on tech line.; saved tckt"
Near Hollywood Park, TX 78232
Ezequiel V.
Job Details: 11/25/2020
RANGE KITCHENAID KDRS467VSS05 Checked range found knob not properly installed from last visit reinstalled no issues. Unit is working as designed. No issues. With knobs job complete.
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/25/2020
VENT HOOD WHIRLPOOL WVW7336JS0 Cosmetic damage to control and hood. Ordering parts to resolve issue. ; ordrng 1 W11245985 (switch-pb) and 1 WPW10291572 (dampr-hood)
Near San Antonio, TX 78228
Richard G.
Job Details: 11/25/2020
DRYER WHIRLPOOL WED4815EW1 "Replaced wheels, belt, and pulley with dryer repair kit. Tested to complete. Unit no longer squeaking. Unit is good to go."
Near Pleasanton, TX 78064
S. L.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found open thermistor on ice maker. Needs new ice maker. Call when part comes in.; saved tckt
Near Boerne, TX 78015
Tommy B.
Job Details: 11/25/2020
COOKTOP GAS KITCHENAID KCGS550ESS01 Part arrived identical to the top in customers home. Discussed this with customer and will order new cooktop as customer states the riding on top should be darker; ordrng 1 W10722084 (cooktop)
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 11/25/2020
WASHER AMANA NTW4516FW2 Checked washer found bad suspension will order suspension to resolve issue. Collected service call fee..; ordrng 1 W10821951 (suspension)
Near Boerne, TX 78006
Colton B.
Job Details: 11/25/2020
REFRIGERATOR LG LRFDS3006S/00 Issue is that the dispenser will constantly dispense water unless the UI is locked. Replaced dispenser switch to resolve issue. Unit testing good.
Near Comfort, TX 78013
Colton B.
Job Details: 11/25/2020
REFRIGERATOR MAYTAG MFI2568AEW "Issue is no ice dispensing. Ice bin is frozen in compartment so I could not take it out to diagnose. Because a new bin is on back order, neither I or the customer wanted to break it. Customer is going to get another refrigerator to defrost this one. Will call us back if it still will not dispense once defrosted. Collected SC fee."